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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (48%)
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Online Play (35%)
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Glitches (6%)
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Game Crash (5%)
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Matchmaking (5%)
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Hacking / Cheating (%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Sign in | |
 Sapporo-shi |
Game Crash | |
 Cypress |
Sign in | |
| Birmingham |
Game Crash | |
| Denton |
Online Play | |
| Atlanta |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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¯\_(ツ)_/¯
(@SweatersSama) reported
@AskPlayStation Please help me with my account, I’m trying to make a purchase that I’m now having to wait 2 days for. can I please just get my item, I don’t even know why there was an error in the first place , and I actually want to play my game.
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hohohoboylp ❄️
(@LaughingboyLP) reported
Among all the other problems with Cyberpunk it seems this raises another “anti-consumer” problem with digital downloads as @PlayStation refuses to refund customer’s money due to what is essentially a faulty product.
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.
(@someone40152863) reported
@AskPlayStation I got this CE-108255-1 error a lot after I play ps5 games. How can I fix it?
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Windy Corner TV - Robert
(@windycornertv) reported
@jasonschreier In Australia it's against the law not to offer refunds for broken products, in fact Sony was recently fined $3 million by the Aussie consumer watchdog for their poor refund system on the Playstation Store.
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The_DirtyHippie
(@DirtyhippieThe) reported
Absolutely love when the system update file error comes up multiple times in succession on my PlayStation while I'm rebooting in safe more 🙄
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ParseusTTV
(@ParseusTTV) reported
I will never buy another @CDPROJEKTRED game again after the experience I've had playing @CyberpunkGame on PS5. Cannot play the game for more than 30 minutes without crashing. And @AskPS_UK refused refund. Will not buy a game on PS store again either. Terrible service!!
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Jamilhussain
(@Jamilhu46435344) reported
@AskPS_UK Hi support team, I am facing problem with my account , I forget password my password and I also forget my DOB security questions. Plz need support to fix it
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Kevin
(@geekgamer11) reported
@AskPlayStation what is error code WS-116327-0 mean on the PS5? I can’t sign into my profile because of it.
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SeanMUFC
(@SeanMcCarthy405) reported
@AskPlayStation I got an email saying my PlayStation sign in ID was changed, but I never changed it?
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Jrmarsh
(@Jrhall888) reported
@AskPS_UK trying to get a refund for cyberpunk 2077 but this is all I got in the reply. Thank you for contacting PlayStation. CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077.
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Dan(Dragon) Kierman
(@Dansoodo) reported
@AskPS_UK I've been denied a refund which is unacceptable im not waiting for a game to be made playable when its not even something that can be guaranteed as it is the game is unplayable and not working as stated so want a refund
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Tweeter Cotton Tail
(@TweeterCottont1) reported
@CDPRED_Support This is the response from Sony about refund. How do we get our money? Thank you for contacting PlayStation. CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077.
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Justin T Watts
(@JustinTWatts1) reported
@AskPlayStation The child accounts I created were not setup correctly, not sure if it was me or PS. I need to update an email on one, and two of them the parental restrictions are not enabled. Is anyone else dealing with this issue?
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Ravendude
(@Derek2107) reported
@AskPlayStation @AskPS_UK i requested a request from Cyberpunk 2077 on Friday 11th and i got this response! CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077. How is this acceptable
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leon johnson
(@leonjoh39335880) reported
@AskPlayStation waited 3 days for a response from sony about my cyberpunk 2077 refund just to be sent a link to CDPR's statement. That's really not good enough. I get 20 min max before getting an error screen! Cant even reply to that email. Customer service at ps is a myth!
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Kevin
(@geekgamer11) reported
@Relichris @AskPlayStation You haven’t been able to sign in since?
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Jrmarsh
(@Jrhall888) reported
@Dansoodo @AskPS_UK Just got this guess I'm stuck with this game. Thank you for contacting PlayStation. CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077.
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chris Murdock
(@Murdockpop) reported
from
Los Angeles, California
@PlayStation why are you just give me a “there fixing the game” excuse when I wanted a refund for #Cyberpunk2077 on my ps4? The game is broken and unplayable on top of looking like a ps3 remaster. This is not the game I saw in reviews or advertising. I want my refund
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Bruno MO
(@Ermacb) reported
@GameSpot Got exclusives but not customer service, sorry PSN guys
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Jeff McElroy
(@jffmac1) reported
@playstation Buyer beware Sony will sell you a broken product then refuse your request for a refund when the developer of the broken product admits it is broken and suggest you can get a refund if you aren't happy.
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why do we bother?
(@TickTockTuna) reported
@rumongray @AskPlayStation contact your credit card and have them issue a refund.
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Jamilhussain
(@Jamilhu46435344) reported
@AskPS_UK Hi PS Support I am facing problem with my PS4 account.Need support to get it fixed. I forget my security question of my date of birth to reset my account password. Please help me to fix it.
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Jordan
(@MariachiMacabre) reported
@jasonschreier Extremely cool of CDPR to volunteer PlayStation customer support reps to take the heat for their broken-*** game. Very brave, and pro-gamer.
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😤🙌😤
(@T_Fet) reported
@AmandaFetzer1 @AskPlayStation Unbelievably terrible service this PlayStation has
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Josh Leiber
(@OhMyJosh1) reported
@AskPlayStation hey. How do you choose who to help on here? I’m having a major issue and there’s nobody I can talk to to help us. Please help us.
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RogueEnigma17
(@RogueEnigma17) reported
@KaptainKirk9090 @ChrisHarte7 They do sometimes not all time. The biggest voices in the Playstation community often times don't say anything about the issues. Yes the same problems are in the Xbox community as well.
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AJ
(@NotOverYetSnake) reported
@jasonschreier This is a CDPR problem, not a PlayStation problem imo. CDPR shouldn’t be telling customers they’ll get refunds unless and until they have confirmation from the retailer.
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Jamilhussain
(@Jamilhu46435344) reported
@AskPlayStation Hi, My son created his account in PS4 , during creating he put security question which he used any date for DOB and now he forget his password and cannot recover it back. Please need support to solve this issue.
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Wukandian
(@wukandian) reported
@AskPlayStation My account got hacked and when I got it back it was banned Is there anywhere I can go to fix this?
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Priya Nair
(@PriyaPatelNair) reported
@AskPS_UK Please can someone resolve my issue! Tried tweeting, phoning, emailing