Playstation Network (PSN) status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Playstation Network (PSN) users through our website.

• Sign in (44%)
• Online Play (39%)
• Glitches (12%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Playstation Network (PSN) outage reports came from the following cities:

City	Problem Type	Report Time
Saint Peter Port	Sign in	3 days ago
Troisdorf	Sign in	5 days ago
Bornheim	Sign in	6 days ago
Middlesbrough	Sign in	7 days ago
Fort Campbell North	Online Play	7 days ago
Gettysburg	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Playstation Network (PSN) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy. ghost hunter. (@uktraindriver) reported 3 minutes ago

  @AskPS_UK Dear ps. I have the ps5 and a few times I have noticed it has switched itself completely off and I have to turn it on vja the main console buttons any remedies to fix this problem?

• 
  D.I. Irby-Rockwell (@KidNati) reported 4 minutes ago

  @HelpPlaystation I just got kicked off PlayStation direct..Same with #Walmart #GameStop, even #YouTube was bugging. Did I get hacked or their servers are the issues?

• 
  George aka blackrain1029 (@blackrain1029) reported 6 minutes ago

  @AskPlayStation I paid for a $25 gift card and no ome is trying to help me fix this

• 
  Samuel Cordova (@Thenumber1yoshi) reported 7 minutes ago

  @JohnnyZaccari extremely disappointed in the PS1 classic for lacking any titles from the original Crash and Spyro trilogy games in it’s library, I mean I guess this means that the PlayStation audience has changed a ton since the days of the PS1 hell maybe since the PS2!

• 
  Kendra (@FGC_Kendra) reported 8 minutes ago

  02um on PSN seems a little sharper than the steam version. Did just encounter a lobby crash, though.

• 
  C (@carekon) reported 11 minutes ago

  @PlayStation @PlayStationCA your handling of the #PSVR adaptor for #PS5 is inexcusable and the service provided from your phone reps has been a slap in the face to your customers. As a long standing customer, this is insulting and I’m never providing another cent to you again

• 
  M (@TittyMista556) reported 12 minutes ago

  @n3whous3 @OrangeofJuice @IGN My guess is they weren’t willing to buy/pay what they wanted for it. Might have been because Playstation was still new. Maybe because they knew of the Activision buyout of it and knew they would still get Crash games no matter what etc. idk honestly. My guess it wasn’t a focus.

• 
  Kyle Wigfield (@Wiggytoneslow) reported 12 minutes ago

  @PlayStation my account gets hacked, my cards and personal information stolen, and your customer service line says “call back later..” SMH

• 
  ash (@milahidba) reported 13 minutes ago

  @PlayStation my ps4 turns on and the ps4 logo appears on the tv but nothing else the tv screen is just black, can u please tell what the problem is and if it’s fixable

• 
  ᎥᏒᏋᏝᏗᏁᎴ ᏁᎥፈᎧᏝᏋ (@IrelandNicole97) reported 15 minutes ago

  @AskPlayStation what is error code CE-35668-8? I bought a game from the playstation store for my brother to play and now it won't let him install it.

• 
  𝒟𝒶𝓇𝓀_𝐹𝒶𝒸𝑒𝟩𝟨#𝙷𝙲𝚜𝚝𝚊𝚏𝚏 (@Dark_Face76) reported 17 minutes ago

  @Adriano84638535 I have problem with psn session closed i reopen tomorrow at 10 pm sorry bro

• 
  KΛTT (@KATTmkv) reported 18 minutes ago

  @AskPlayStation Sometimes the sign in page will not let you sign in and shows a string of random numbers, every time they are different. Now I was able to sign in, but it's a random problem.

• 
  • (@FrizzyTriny) reported 19 minutes ago

  @AskPlayStation Hi I’m having issues with signing in and i want to use online chat support that isn’t a bot but when i go to online chat support there is no waiting line nor does it say it will get me in contact. I currently cannot access my account and you aren’t taking calls

• 
  Jimmy Russel (@TheRusselMaster) reported 20 minutes ago

  @AskPlayStation No error code, console is fine, adult.

• 
  Jontis (@_Jontis_) reported 22 minutes ago

  @XboxWire @CrashBandicoot @PlayStation cmon bruh, xbox doin it, I need me some PS5 Crash!

• 
  Lamar Watkins (@Xdmemes31) reported 26 minutes ago

  @AskPlayStation why can’t I load a game on my account each time I try it logs me out due to a error

• 
  pedro (@pedro37386020) reported 26 minutes ago

  @PlayStation I’m having problem with my own card and there’s no way I can’t get customer service!! 😡😡😡

• 
  Mike L (@1Mike_Laster) reported 29 minutes ago

  @AskPlayStation Sorry no clue. Just using Dual Sense. My PS4 controller is retired. Not sure if any other PS4 games are having any issues. I know PT isnt working.

• 
  Crispy (@ChungusCrispy) reported 31 minutes ago

  @MrDuffyDo @PlayStation no for that just uninstall and reinstall the problem I have is that it won’t let me connect my Microsoft account

• 
  Alex 🔌 (@A1FLAKO) reported 31 minutes ago

  @AskPlayStation It keeps saying I have to wait 6 months to deactivate my account, I'm trying to activate a new ps4 pro and I'm trying to contact support but the customer service is horrible.

• 
  C (@carekon) reported 33 minutes ago

  @PlayStation @PlayStationCA @AskPlayStation the level of service you provide is embarrassing for such a large company. Shame on you for spitting in the face of your customers with this #PS5 #PSVR adaptor situation

• 
  Samuel Cordova (@Thenumber1yoshi) reported 38 minutes ago

  @JohnnyZaccari I’m surprised the Playstation version did poorly as it did, one would think that there were at least a few fans of old-school PS1 games that have nostalgia for Crash that would jump at the chance, especially considering the amount of people who were

• 
  Edward James (@EdwardJ1994) reported 38 minutes ago

  @Sofa_Sniper @AskPlayStation I now have to delete and reinstall black ops cold war daily because of this error code!

• 
  Bonnie (@XxGam3rGirl82xX) reported 40 minutes ago

  @AskPlayStation Every time I try to get the PS Now subscription, I receive an error code. Why can't I get it??

• 
  ♕--ⓉⓇ🅐Ⓟ--♕ (@mtl514hustla) reported 43 minutes ago

  @bewalzer1 @Mr_Groll @PlayStation No problem 🙃

• 
  KB (@KJBrown944) reported 46 minutes ago

  Hi @AskPlayStation why am I getting a nw 2304-9 error when I am trying to access the PlayStation store on my Vita? I was looking to potentially buy a game and couldn't find it via the app or web store so was trying to get it directly from my Vita.

• 
  josiah (@i_am_sad2) reported 46 minutes ago

  If you didn’t call sojiro “dad” once during your p5 playthrough, I hope your playstation suddenly stops working for no reason and customer service isn’t helping

• 
  Samuel Cordova (@Thenumber1yoshi) reported 52 minutes ago

  @JohnnyZaccari extremely disappointed in the PS1 classic for lacking any taste of the original Crash and Spyro trilogy games in it’s library, I mean I guess this means that the PlayStation audience has changed a ton since the days of the PS1 hell maybe since the PS2!

• 
  Lamar Watkins (@Xdmemes31) reported 58 minutes ago

  @AskPlayStation the error is said to be NP-36006-5

• 
  Pizdek (@Pizdek11) reported 59 minutes ago

  @AskPlayStation Im constantly getting lag spikes while playing online games on ps5. And it's not happening to only one game, it's happening to all of them. And after like 30minutes of playing I get error code NW-102216-2, and than I need to restart ps5.