Is Playstation Network (PSN) down?
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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (53%)
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Online Play (33%)
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Game Crash (7%)
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Glitches (6%)
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Matchmaking (2%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Milan |
Online Play | |
 Hamburg |
Sign in | |
 Summersville |
Sign in | |
 São Paulo |
Online Play | |
| Kansas City |
Sign in | |
| Ashburn |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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Princess Bar Chang and Sammy
(@chang_bar) reported
@Dom_2k That's not how to treat the PlayStation 5 shocking it on a railway and back on I think when he got home it's broken
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Bert
(@bertooo0) reported
@Spacepunk77 @Domunication @AskPS_UK Guy said it is a software issue and that they will contact me as soon as they have a fix, also regarding return for replacment, there is no point as same problem will come up again
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E
(@E27774495) reported
@CallofDuty fix your voice chat audio please. i can never play with people on playstation because i can’t hear them@
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Dominic D'Alicandro
(@Domunication) reported
@Paul11276406 @AskPS_UK Do you have a screenshot of this email if possible? I've not heard of them emailing people for customer care issues. Its always been through the contact centre for us.
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Torsten Staley
(@drummerduck09) reported
from
Ocoee, Florida
Hey @AskPlayStation I just tried speaking with your chat service again and they cut me off during the conversation and only sent me to the un-monitored phone line, again. Are there other solutions to receive support?
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ShezRespected
(@ShezRespected) reported
from
Boston, Massachusetts
@PlayStation @AskPlayStation I cannot get ANY service from your support since Friday. What is going on?! 🤬
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Jakub
(@Jakub13121) reported
@rsump112 @Rivendell72 @AskPlayStation Which error you have?
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Arianna
(@Arianna11772681) reported
@AskPlayStation Hi I cannot send messages on my ps4 because a Ws error keeps popping saying “cannot send message”
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Anon = Equality
(@Anon_4n0n) reported
@AskPlayStation Can someone reach out to me about this powering down issue that many people are having? #Playstion #PlayStation5 #Crash
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Larry Freese
(@LarryFreese3) reported
@AskPlayStation Its frustrating you guys are not taking calls. What is the problem?
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Jason Lagarde 👑
(@xX_JasonL_Xx) reported
@AskPlayStation System Issue
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fernando carrasco
(@fer24carrasco) reported
@AskPlayStation i cant buy plus(error ), can u help me please!!
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Matthew Devine
(@matthewjdevine) reported
@AskPlayStation @AskPlayStation I am having this same issue - get a 'something went wrong' error from the app. But I can purchase just fine from the console itself. Any idea on when this will be fixed?
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DEVON ROWLAND 🦂
(@Devxns) reported
@PS5Drop How do you login to psn at the main page?
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PS5 Drop
(@PS5Drop) reported
People are currently having problems signing into their PSN, be patient, website is having lots of traffic rn
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Michael Bickart
(@MichaelBickart) reported
@CrashBandicoot @Naughty_Dog @PlayStation Crash Bandicoot belongs on Playstation! Playing Crash on any other system just feels wrong.
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Ryu Cheung
(@Chibi_Ryu) reported
@AskPlayStation i have call playstation support and tweeted but I have yet to get a reply back. I cant even play astro with the current problem.
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Amber Papasan
(@AmberPapasan) reported
@AskPlayStation is a JOKE. I have been trying to reach a human being to help me since Saturday when they locked us out of our account. Loyal customer of their for YEARS. Locked out with no human help. Extremely disappointed in this company and their (lack of) customer service.
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julie price
(@julieanne271967) reported
@GAMEdigital Hi Game! What's going on with your website?? What are you trying to do to people? Click bait Or glitch? Such a teas, been trying all afternoon to pre order a playstation 5 bundle and nothing happens. 😠
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Matt Tracy
(@MattTra02710559) reported
@TmEagles33 @PlayStation It’s not terrible customer service. Not everyone is going to get a PS5 this year. How did people not see it coming? Yes the bots are messed up. In the end not everyone was going to get one this year.
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Ronak Patel
(@akmanrules) reported
@AngryBeaver1127 @PlayStation @AskPlayStation Looks like Playstation customer service is as good as Amazon. My account is still on hold. Its been a week and keep being told to wait for an email that hasn't arrived.
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The Lo
(@mrchiraqLo) reported
@PlayStation having trouble getting gift card numbers loaded or refunded
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Frowns McBoohoo
(@maestrofoodie) reported
@remotheredgame Hello! Love the game. One small issue. Playstation issue. After the flight with the 2 nuns at the end: I am still finding moth keys (over 100 keys at this point.) *x-1* But I am unable to use the moth upgrade stations. I click the button for upgrade but nothing happens.
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Matthew Devine
(@matthewjdevine) reported
@AskPlayStation I am having this same issue - get a 'something went wrong' error from the app. But I can purchase just fine from the console itself. Any idea on when this will be fixed?
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Shayne
(@ShayneOG_) reported
@AskSmythsToys hello when clicking in the playstation 5 console it won't let me load the page to check the stock but it let's me with the digital is this a glitch or?
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Matt Letourneau
(@PlutieHeart93) reported
Am I the only one having trouble accessing the PSN store on PS4? I haven't been able to open it for like a month and can't play Doom Eternal the ancient gods, it's frustrating 💢
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Eklipze 🇨🇦
(@EklipzeEh) reported
@T00Hardcore @HeyFitzy @A_dmg04 So from my understand the only thing bungie as a developer can do to halt the constant ddos attacks on Xbox/PlayStation would be to move the game from a P2P network game to a server based game... which they’ve said in the past wasn’t gonna happen I believe... 1/2
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Kelly
(@mamabrx4) reported
@AskPlayStation I have tried that and because a payment came out of my bank but there is no account that it ended up at I’m at a loss and your customer service reps on your “help bot” Sucks!!
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Laddie
(@Laddie1313) reported
@ATVIAssist Yes, I am still experiencing the issue. I can access the game menu now, but it crashes and then shuts down my PS5. I don’t attempt to play the PS5 version anymore, I play the PS4 version on my PS5. My PSN is Laddie13 and my Activision name is Laddie1313#1197907
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RezurektedOfficial
(@rezurekted) reported
@AskPlayStation Hi! I recently sent out my playstation for repairs a week ago. It was delivered on the 25th but the service repair tracker on the PlayStation website says it hasn’t arrived yet.