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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (51%)
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Online Play (34%)
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Game Crash (7%)
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Glitches (5%)
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Matchmaking (2%)
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Hacking / Cheating (1%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ferrara |
Sign in | |
 Valley Stream |
Sign in | |
| New York City |
Glitches | |
| Kilgore |
Online Play | |
| Muskegon |
Hacking / Cheating | |
| Kansas City |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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Sav
(@Dullestfungus39) reported
@Carolyn31979577 @AskPlayStation Hello!!! I’m having the same problem! Can you tell me how to fix it? PlayStation will not respond to me
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Bunten 🧛
(@satchmosax) reported
These games are some reasons why I think the service is getting a bit too little attention from media, consumers, and Sony themselves. #Playstation #PSNOW
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MarkTH94™
(@Mark_TH94) reported
@AskPS_UK Hi, I have a problem with singing in. When I try to log in on my pin I got ask for the 2 step verification. But the phone number it has been send to isn't mine anymore and I don't have any backup codes. How can I fix this? I never had this before, why now...? (1/2)
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Paul Bacon
(@Paulbacon007) reported
@AskPS_UK Hi having a bit of trouble with my external hard drive on my PS4 the PS4 won’t recognise it and all the apps have a triangle thing with a exclamation mark in it on them and when pressing on them they won’t play the games can you help?
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Sav
(@Dullestfungus39) reported
@AskPlayStation hello, I feel like it is a bit unfair I am not being answered and yet ignored. I feel like I could at least use one DM for my problem
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Dylan
(@dyl212) reported
@AskPS_UK having issues with my ps5 controller can you help ? Tried to find a contact on the website but cant get through.
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Carla Iverson
(@iverson_carla) reported
@AskPlayStation I am getting error message wc-34736-3 when trying to add payment method
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LoliDragon
(@LoliDragoness) reported
@AskPlayStation I can’t sign in to psn because my phone number changed and I’m not signed in anywhere else so I can’t get backup codes.
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MR RATCHET
(@MRRATCHET_) reported
@requester47 @summit1g It's actually because the PS4 (on current firmware) and Xbox One hardware/software are not cracked, meaning there is no way to use any form of cheats on the console. Contrary to popular belief, it's got very little to do with the actual online service (PSN/XBL).
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Guillén
(@rcguillen86) reported
@AskPlayStation My PS Vita won't sign in to the PSN, error NW-2304-9. It connects to the Internet cause I can use the browser and I get an IP address. It's been happening for the past two days. PS4 signs in fine. The last time I was able to open the PS Store was 2 days ago.
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BrooklynKid
(@brooklyng111) reported
@Dullestfungus39 @AskPlayStation @Carolyn31979577 This is ridiculous. They keep sending out links to click in the dm but it’s not helping the issue. I keep telling them I can’t get into live support it’s not allowing me. I’m worried about my bank information. It’s clearly a hack. Smh terrible
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Bxbe_anj
(@AnjBxbe) reported
@FortniteStatus @FortniteGame @FortniteStatus CAN WE PLEASE HAVE OUR DISPLAY NAME INSTEAD OF HAVING OUR PSN NAME?! This have been a problem before, people wanted their epic username as display instead of their ps name so please fix this or something!! PLEASE
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Rose Chimera
(@RoseChimera1) reported
@jesf121 @AskPlayStation OMG! I have the same issue. I finally talk to someone after going through the STUPID bot. Gave them all info they asked for including serial #. Nope. It's still a brick. F Sony and PS. Microsoft is best!
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Taering
(@TaeringYT) reported
And honestly I've never really felt comfortable buying pre-paid cards in general. Not just that, whenever I want something for $12 for example I had to purchase a $20 card which is pretty sad ngl. This wouldn't be a problem if you could just, y'know... *change your psn country*
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BrooklynKid
(@brooklyng111) reported
@AskPlayStation You are not understanding. “It appears we just chatted with you. I'm sorry we didn't resolve your issue. Please try again later” is the response I get when I’m trying to gain access to live support. I have my bank cards linked I need help ASAP
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Carla Iverson
(@iverson_carla) reported
@AskPlayStation I keep getting error code wc-34736-3 on my ps4 when trying to add my payment method
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MarkTH94™
(@Mark_TH94) reported
@AskPlayStation Hi, I have a problem with singing in. When I try to log in on my pin I got ask for the 2 step verification. But the phone number it has been send to isn't mine anymore and I don't have any backup codes. How can I fix this? I never had this before, why now...?
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Hanna
(@kittentrip_) reported
@PlayStation @AskPlayStation 2 step verification is giving me issues!!! Help?
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Jordan Reed
(@Amanisaboss1) reported
@MonkeEatCoconut @PlayStation No problem my guy
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parrish
(@parrish85305550) reported
@PlayStation PlayStation 4 won t sign in
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BrooklynKid
(@brooklyng111) reported
@AskPlayStation I tried this says “It appears we just chatted with you. I'm sorry we didn't resolve your issue. Please try again later” I never even got any help. It’s been days now
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Sav
(@Dullestfungus39) reported
@AskPlayStation Hello, I’ve had my PlayStation for awhile and I am in desperate help. My accounts phone number is connected to my old old phone number and I cannot get the code. It turned on 2 step varifaction and I have a lot on my account. How do I fix this issue?
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Jandipoo🧢
(@Jandipoo) reported
@celexiuse @pcgamer More will in time. Plus, it's a better controller from a build quality and general usage perspective. The only small issue is some games don't have Playstation button support, but once you learn the Xbox to Playstation conversions, it's not a big deal.
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bsingh*
(@bssinghh) reported
@AskPlayStation Keep getting ‘something went wrong’ error when trying to make a purchase in store?
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CliffIsGayming
(@CliffisGayming) reported
Hey @AskPS_UK Can you tell me why you suspended my account for a week without any clear reason? Your email states that my online ID breaks your TOS, but I've had it for almost 2 years with no issue? Is it because the word "gay" is in it? Vv strange behaviour if so
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MarkTH94™
(@Mark_TH94) reported
@AskPS_UK I'm not from the UK but the support service in my country is closed until Monday. So that's why I try it here, I have no idea if that actually works... (2/2)
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(っ◔◡◔)っ ♥ Keo ♥
(@TTVKeonicon) reported
have any PlayStation 4 users experienced any issues with the console turning itself off?
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ponte-p
(@pontep10) reported
@IsBroski @AskPlayStation It seems that the problem is not related to the provider. I solved the issue by turning off my router for about 12 hours to switch the IP address. It worked. Try it if you are suffering still.
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ponte-p
(@pontep10) reported
@Pipetor28912520 @AskPlayStation Thank you. Yeah, it seems general. I solved the issue by turning off the router overnight about 12 hours to automatically switch to another IP address. Try it if you are still suffering from it.
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Bogdan
(@bograma) reported
@AskPlayStation This thread is so ridiculous: you advertise features and so called security, but all of the answers are with issues about PS you don't fix! God forbid you suspend my account, I'm sure I'll never get it back no matter what!🤭