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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (51%)
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Online Play (34%)
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Glitches (6%)
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Matchmaking (5%)
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Game Crash (4%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Game Crash | |
 Aachen |
Online Play | |
| Croydon |
Sign in | |
 Québec |
Online Play | |
| Belfast |
Online Play | |
 Nashville |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme Weir
(@gw201085) reported
@lichess Going to sound like PlayStation problem but please let us change our username!!!
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AdamB
(@ItsAdamBurman) reported
@THECNSR @Solidrev1 Yeah, I thought so, I sent Solidrev the playstation site to download the OS, from the sounds of it, it could be a driver issue, he says there was an error when installing the update, could be a corrupted file, so reinstalling the OS or reinstalling the update could fix this
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Brogrammer
(@brogrammer92128) reported
@KasimAn25014805 @AskPlayStation You guys are going to have an even worse bot problem than we are in the US.
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Roger Fowler Jr
(@rfowler416) reported
@AskPlayStation I purchased an assassin's creed bundle and only received 2 of the 3 games. Support says they can't fix it, and the refund system is broken, so I just gave to deal with it. How do I get my money back from this scam?
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Phokal
(@Phokal) reported
@AskPlayStation is there an eta for when the cloud save limitations will be increased from 1000? I just hit it and now I can’t back up anything and get constant error messages
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Zebadiah Stewart
(@ZebadiahStewart) reported
@AskPlayStation Question is their a reason for why my PS4 would only be getting 67 mbps or lower when me and my family pay for 500 mbps of internet speed and I'm the only one using internet right now If so is their a fix for it as I keep loosing connection from games and chats
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Supreme DROPS
(@dropssupreme) reported
@limbolul @DavesHypedStuff Whats scummy is PlayStation and Microsoft knowing the interest and the stock issue there would be with covid and still pushing harder their new console release without being able to reply to that supply issue
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Ismael Jimenez
(@TangyChimera) reported
@AskPlayStation hey guys, I’ve been trying to sign in on my account but forgot my password. I still haven’t received a link to rest it, can you help? I’ve been trying since yesterday.
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Mario Zelaya
(@KINGOFDOODLING) reported
@HarrisonSawy3r @PlayStation Yeah, you haven’t heard? They crash for no focking reason and overheat and shut down. I’m really disappointed in the system thus far.
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Ulysses
(@UlyssesV) reported
@PlayStation Fix the freaking UI. It's horrid. Instead of improving PS4's stellar UI, Sony took everything that was right about it and removed it with PS5. Epic fail!
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Lee White
(@bucoksnews) reported
Logged onto Costco's website to buy a microwave. Discovered some guy in Winfield, Missouri, has put his MasterCard on our account and ordered (then cancelled) a couple of Sony PlayStation gift cards -- something we'd never buy. Now waiting on hold for customer service.
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Tracy Cottingham
(@redandproud70) reported
@AskPlayStation When the PlayStation is turned on. A message displays saying “cannot start the PS4” I have connected my controller and it says download the data. I try. Doesn’t work. I put the PlayStation into safe mode to get other options trying to resolve this problem. All of these fail
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Darian Roundtree
(@DarianRoundtree) reported
@PlayStation Spyro Reignited Trilogy just crashed my trophy list hardcore almost to the point of no return!! Error code ws-37117-9. Not playing it anymore!!!
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Tracy Cottingham
(@redandproud70) reported
@AskPlayStation Yes tried every option on the safe mode several times and all of them resulting in an error.
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WCoastPartier95
(@WCoastPartier95) reported
Hey @AskPlayStation @Playstationsup @PlayStation my account is currently perma Banned because of a charge back issue when one I haven’t refunded anything lately except cod cold war which it was accepted so I don’t understand why I’m being perma banned and I just bought the new
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Sinky
(@Sinky39614311) reported
@AskPlayStation its been an hour and still don't know how to fix that, I restarted my ps5 multiple times, reset my wifi, signed out and signed in of ps network multiple times but still don't know where the issue is
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Gilbert
(@Gilbert43668600) reported
@PlayStation ever since the version 8.0. Update I've been getting error codes from Cold War and Skyrim. Never for one from Skyrim.
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ゴゴゴ
(@grapleomon) reported
@micu34501131 @PlayStation Same problem! Help please!
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Jon morrow
(@jonnyballgame33) reported
@EndlessKing3 @AskPlayStation @IncogTate I'm waiting to buy one. Fueling these scalpers by paying anything more than 25% over retail is down right silly. Especially with all the problems with the console. Kids will be disappointed but its best for now.
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Brogrammer
(@brogrammer92128) reported
@IncogTate @AskPlayStation @Sony Could easily fix this scalper problem by allowing PS Plus members to pre order, then set one aside for us after next batch of #PlayStation5 is made. I don’t understand why they refuse to do the right thing, and during a pandemic!
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James S
(@James95s) reported
@PGodSim @Sony @PlayStation Having the exact same problems here. Fairly certain it isn't the fan because the noise is loudest just above the power cable at the back. Also are you using HDR? As I just noticed switching it off seems to fix the problem, which is far from ideal but a start.
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Idkwhoiam
(@Idkwhoi67858964) reported
@AskPlayStation I'm trying to set my ps4 up for the very first time. Updated the software and everything but I keep getting hit by error codes when trying to sign into PSN. Any help is welcomed.
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;
(@luv_mostly) reported
@AskPlayStation it’s not letting me buy ps plus on ps5 everytime i check out its saying “an unidentified error occurred. try again in a few minutes” idk wat to do
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Jarron Sutton
(@JarronSutton) reported
@AskPlayStation Since you refuse to do anything about the scalper problem, you've left me no choice but to file civil suit on the grounds that you are selling to criminal groups and profiting from illegitimate sales of your products. #SeeYouInCourt
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Tracy Cottingham
(@redandproud70) reported
@AskPlayStation Trying to reset the PS4. Problem. Do the next update. Problem. Download data. Problem. Every solution on safe mode has a problem when trying to use it which then only gives me the option of turning the PlayStation off. This has happened to me and 2 other friends???
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Sleep
(@micu34501131) reported
@PlayStation @PlayStation My playstation 4 will not connect to the internet and one of the accounts wont even connect to psn. Error code (NW-31315-3) i got a different one that started with VW also but cant remember it. PLEASE HELPP
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Sharzy720
(@sharzy720) reported
@GameStop @GameStop what happened to the buy 1 get 1 preowned PlayStation 4 games?!?!?!?! what it just a glitch or is that a deal for cyber monday??
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Karim
(@KarimDZN) reported
@AskPlayStation I want to request a refund for a game I bought a day ago, I’ve downloaded it but there is a game breaking glitch so I can’t get through that part. I’ve deleted saves, reinstalled the game, tried everything. And I can’t contact your live chat.
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Tracy Cottingham
(@redandproud70) reported
@AskPlayStation I believe this is a bug that you’ve put in the system to make people buy the new PlayStation. Have you considered that this may not be affordable to people during Covid. How can everyone suddenly have the same issue?
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Dfox
(@Dfox444) reported
@AskPlayStation I have an issue regarding Persona 5 Royal for something I am supposed to receive from an email from sony, I sent a DM all about it.