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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (53%)
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Online Play (32%)
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Game Crash (7%)
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Glitches (6%)
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Matchmaking (2%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kansas City |
Online Play | |
 Milan |
Online Play | |
 Hamburg |
Sign in | |
| Summersville |
Sign in | |
 São Paulo |
Online Play | |
| Kansas City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@sirnick26) reported
@AskPlayStation It's dead by daylight, The game gave the free upgrade to PS5 just fine. However the DLCs aren't upgrading properly. The entitlement for the PS5 in the store says unavailable so I can't buy it because I already own the PS4 version but the issue is that the PS4 entitlement 1/2
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Nick
(@demetrifloww) reported
@PlayStation Fix error ce-108255-1
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Mark Mason-Allen
(@AblabixxibalbA) reported
@AskPS_UK Hi, a few times now I've started Demon's Souls and it's just sat on the title loading screen doing nothing, and I've had to close the game and try again. I'm not getting an error or anything it just doesn't boot beyond the title screen.
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kelly
(@purple_dragon25) reported
@secretftroad @AskPS_UK Try cleaning it, my dad had an issue with his controller not so long back and he cleaned it and it worked fine after that. It's possibly a bit of dust or whathaveyou.
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Benny
(@edgehillghost) reported
@AskPS_UK I need a free UK customer service number in regards to a refund on PlayStation store, thank you in advance
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joe
(@joe84768076) reported
@PlayStation I’m having an issue getting in touch with anyone about unauthorised purchases on my account, my support ID is 10784192 but the phone number given doesn’t work and the live chat feature has been down for 2 days. Can someone help?
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Joseph
(@josephmmccarty) reported
@AskPlayStation @brycethewolf18 I’m having the same issue.
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Mark Mason-Allen
(@AblabixxibalbA) reported
@onlytonyc @AskPS_UK @AskPlayStation No, not yet. Just restarting the console seems to fix it. Just seems odd.
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Şampiyonluk Nöbeti 🇹🇷¹⁹⁰⁷
(@rodrikruse1907) reported
@AskPlayStation what is the meaning of this error (WS-43689-0) it wont let me renew my psplus!
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GoGo Tomago
(@Thicc_And_Quick) reported
@Marika_Squirrel PlayStation’s quality has honestly been dropping in my opinion. The only thing they’ve got going for them are single-player exclusives. But Xbox is having issues too, just not as much. Just enough to piss people off
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Bekah ⭐️
(@RJDurrant_) reported
@AskPS_UK What is your support number for non-hardware issues? There is no live chat function and an email I was sent specifically says that I have to phone you, but i was given the number for hardware issues which i was told is wrong- it is an account issue.
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Vins Makuta
(@MakutaVins) reported
@CyberpunkGame The game works terribly in every sense on the Playstation 4, and the extremely low quality of the picture starts to hurt your eyes after 5 minutes of playing. I wanted to issue a refund from Sony, but in those.
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Egony_
(@Egonyy) reported
@PlayStation @PlayStation fix ur ****** ps4 controllers holy ****
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Nick
(@demetrifloww) reported
@PlayStation Fix error ce-108255-1
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Matty Hayward
(@MattyHC5) reported
@AskPS_UK im having major delaying and lag issues on my PS5 with cod cold war, fifa and rogue company, all multiplayer games and my internet is absolutely fine. The lag delay is unbearable and makes the games unplayable ive checked internet connection multiple times reset etc.
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lachielandreth
(@unknownsieg) reported
@AskPlayStation ive played cyberpunk for probably around 30 mins then the game crashed and I am now unable to open the game as it continues to crash. I am using a ps4 pro btw.
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Benjamin Clarkson
(@Benjiffy) reported
@AskPS_UK hi, my dualsense's R2 button is not working properly. I looked for help on your website, it told me to call a number, but the number says it's closed and check the website?
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MartinoHarley
(@MartinoHarley) reported
@AskPS_UK My R2 is broken on my Dualsense. I assume this will be replaced?
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Joseph
(@josephmmccarty) reported
@AskPlayStation @PS5ISLIFE I have the same issue.
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Bekah ⭐️
(@RJDurrant_) reported
@AskPS_UK Ive been put on hold for 30 minutes, was finally being assisted then was hung up on. I am now on hold for 30 more minutes- can you please fast track me forward or something? This really isn't good customer service.
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F0rest
(@Rodriguencio_) reported
@PlayStation Am i the only who has problems with his console after the last update?, cuz it is giving me multiple failures, it takes me out of the games, and gives me problems with the helmets apart from that it only has 10 months of use, and everything started from the last update.
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Hannah Read
(@HannahVRead) reported
@AskPS_UK hi, I need to return our ps4 to be fixed as it’s stopped working. It just has the flashing blue light when you turn it on. What issue should I pick on the return as can’t see it as an option?
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ukz_rob_p
(@ukz_rob_p) reported
@AskPS_UK is the ps app not working not been able to get messages all weekend
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paul sawyer
(@paulsaw70518158) reported
@AskPS_UK WHY CAN I NOT GET MY LAD A PS5 FOR XMAS ? ITS DISGUSTING!! I’ve always had a PlayStation 1,2,3,4 bought on release pre orderd and never had issue !! This was going to be my lads first console for him GUTTED 😞. I’m even more upset in that I can’t even pre order one !!
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Trisha Stewart
(@tri5hastewart) reported
@AskPS_UK hey, I’m having issues adding a PS plus voucher. I’m getting the error code Ws-45479-9. Can you help please?
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Lewie
(@Lew_Hynes) reported
@AskPS_UK my dualsense R2 trigger has no tension at all, and when I try and contact support it tells me there is nothing to solve the issue
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Richard cook
(@Rich30023) reported
@EAHelp hi I am having trouble with apex legends on the PlayStation, when loading into the lobby and when I ready up i have waited over half-hour before giving up, I have tried changing servers checked my connection some times i will be able to play 2-3 games fine then nothing
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{ JaSON } Cheung
(@JayC_IRL) reported
@AskPS_UK The issue happened again after a day of working. The solution was to contact my Internet service provider (ISP) and ask them to switch me from IPv6 to IPv4. As soon as that was applied, I was able to log into my PSN again!
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Bram ☭
(@Bramshevik) reported
@AskPS_UK I'm trying to refund Cyberpunk 2077, but the "date of purchase" part of the request form is broken - it won't let me type anything on mobile or tablet. Is there some other way I can request the refund?
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Chay Hector
(@xXkamikazeeXx) reported
@AskPlayStation I need help can't sign into my psn due to 2 step verification. I never activated this and it is really frustrating to deal with. Even if it was activated the phone number is no longer in service as I changed it a year ago. So all I'm asking is to disable it.