Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 4 |
| New York City, NY | 3 |
| Los Angeles, CA | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Charlotte, NC | 1 |
| Münchberg, Bavaria | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Swindon, England | 1 |
| Dortmund, NRW | 1 |
| Waterlooville, England | 1 |
| Pittsburgh, PA | 1 |
| Batley, England | 1 |
| Jacksonville, FL | 1 |
| Tavistock, England | 1 |
| Everett, WA | 1 |
| Colorado Springs, CO | 1 |
| Bend, OR | 1 |
| Bath, ME | 1 |
| Newnan, GA | 1 |
| Rome, Lazio | 1 |
| Amtsberg, Saxony | 1 |
| Stroudsburg, PA | 1 |
| Arnhem, GLD | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Olly
(@the1stOlly420) reported
What if I didn't have an account? I actually asked this and was told that in that event, they can't issue refunds? What? You have my card number, but you can't issue a $30 refund to the card used to make the purchase? Really @ring - really?
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zak abitz
(@zakabitz) reported
@ring Is one of the worst pieces of smart home tech there is. Never connects, rarely picks up on people that walk directly up to it, did I mention it never connects? Absolute trash.
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McKenzi Gravesmill
(@McKenziParham) reported
@ring my stick up camera won’t turn on, we’ve charged the battery and replaced the battery. Still nothing. The blue light won’t flash. It’s about a year old, can you help?
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Craig Westwood
(@craig_westwood) reported
@ring chime is flashing blue, tried reset button but still flashing. Please help.
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Stephany Ternize
(@Stephluva2711) reported
After 1 wk of my @ring doorbell being down and calling for a replacement I receive the wrong one! Called support and am being told they can't just replace it and they have to 'investigate'. #frustrated @ring help a loyal customer out
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Dan Nickson
(@emt_uk) reported
from
Bedford, England
@ring my video doorbell is constantly sending phantom motion notifications with no video recorded! I’ve adjusted all settings and it’s still happening! Is this a Firmware issue??
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MÅTT #AutismAware #GSBOUT
(@ClaretAndBloos) reported
@ring hi guys, last night I was asked to DM you with an issue I have. I DMd but it seems to have to gone through to Ring U.K. and I haven’t heard back. Will someone pick it up? Thanks.
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Optimus Clay $AMC
(@achadwell) reported
@ring your customer service is terrible and so is your logistics department. Waiting over 6 weeks for products and was just told it will be 7-12 more. I’ll be sending my whole order back when it finally shows up. 1200$ btw. But hey, thanks for the yard sign…. #ring #fail
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Keith Phillips
(@GoLarge) reported
Hey @ring can you help me please? My lights on my new Wired Floodlight Cam is continuously on. I’ve tried settings, schedules, motions, turning it off etc. (But it keeps coming back on) Anything else I can do?
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Justin Stein
(@jpstein53) reported
@ring The “submit” button on the “report theft” page on your website does not work. Customer service won’t help. My ring video doorbell was vandalized and I would like a new one. I have a police report and a video of the incident. Please help me resolve this issue. Very angry!!
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Putzi
(@daputz) reported
@ingolohr @ring Problem exists only on my iPhone. Wife's phone works. workaround is now using the Rapid Ring app on my iPhone.
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Brandon Atkins
(@BrandonAtkinsX) reported
@ring why is it so hard to speak to someone who can speak clear English and that can actually help when you call? I’ve asked to speak with a supervisor several times and they give me some bullshit about being in a meeting.
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Guillermo Garces
(@Guiller07787124) reported
@ring my name is Guillermo Garces , member, I have a tech issue with one of my cameras , after 1 hour troubleshooting it was concluded that I need a camera replacement. I’ve been a sub of the $100 plan since day one , due to an expired card I apparently lost the extended warranty
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Kelly E
(@Kelly_E83) reported
@ring hey guys please help for about 2 weeks now my pro doorbell has had major issues no recording, live view is errors and freezing. Tried everything. Please help!
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Lynne E.
(@calamityjane001) reported
@ring Hey Ring, what’s up with the huge security issue introduced when you pushed “modes?” Now cameras stop working at 12:00 am and don’t begin working until 5:00 am! And yes, I’ve called, no one has a clue! Big problem. Huge!
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