Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Barnsley, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Brit Brat LaFlare
(@bflare) reported
Why would my @ring just suddenly go offline!? Somebody send tech support!
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Nicola
(@nickers1973) reported
Im not usually a Luddite and himself pretends to be tech savvy… but we can’t set up new @ring #Ring doorbell - super annoying help interface. Not intuitive. Anyone got any real life experience/ tips?
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John C
(@JohnC80120001) reported
@ring I already have. The team Said app update would fix. When though!? Please forward my complaint and frustration to Correct team. @ring
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Bad Nuremberg XIV Takes
(@BadNuremburg) reported
@ring Your policy is not allow cancelations of orders after 36 hours even if you don't have the ability to ship them. You do not know how your products initialize and you won't answer those types of questions. A DM won't fix that. /mute
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mightymousecutie425
(@Nicoleg425) reported
@BadNuremburg @ring Accurate. I googled and fixed my own problem while tech support and I were getting to know one another for 2 hours 😩
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Adnan Ashraf
(@adkaluk) reported
How does an @ring_uk battery go from 73% to 'dead' in less than an hour? Ridiculous (and because @ring doesn't notify you when your device is offline, we had no idea until hours later)
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Jessica H
(@Jess_h4) reported
My ring doorbell won’t charge past 23% but because I’m 20 days past their 1 year warranty, ring has told me they “can’t do anything to help”. Don’t buy ring if you’re looking for a reliable doorbell. #ringdoorbell @ring @amazon
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xSEMPITERNAL012
(@xSEMPITERNAL012) reported
@ring Hey, so we have a plug with the alarm set that buzzes. This initially wasn't a problem, but now where it is, it will be. Looking online this is a common fault that has been addressed by replacements. How can I go about sorting this?
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eileen dover
(@TriMeOn) reported
from
Wichita, Kansas
@bkrudy @ring That's why I got the cameras. Until I worked from home, never knew about this vicious gang of delivery trucks driving down my street every day the dogs were working so hard to protect me from.
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Matias
(@MatiasReggeG) reported
@ring If I decide to have my doorbell and camera videos saved to your server, can I save them to a server that is under the privacy laws of the EU?
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Chris C
(@crunchman98) reported
OK @ring if my doorbell has stopped working after 16 months and I've tried everything with my home connection maybe it's the battery?. Where do I get a new one & I've heard it's a nightmare to replace
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ADrunkDillweed
(@DillBontrager) reported
@ring Just wanted to follow up with this 8 months later. @ring never fixed the problem which was one of their known, broken, devices failing under manufacturers defect and being unable to be replaced as the device connected once when they opened the box and then put away.
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🤷♀️
(@yayjaytoday) reported
@ring Hey there, I’ve tried posting on my neighborhood group a few times and it keeps getting taken down for no reason. There was suspicious activity at my door and I wanted to share it with my neighbors, and no one from your company is responding.
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Jess Rohlik
(@JessicaLRohlik) reported
Nothing like having some fluke problem happening with my @ring doorbell the last few days that even their tech support folks can’t figure out. How is it that I constantly hear “oh wow, I’ve never heard of that happening before” so gosh darn much in my life? #jessluck
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Gina
(@elizam2016cityx) reported
@fuelhouse04 @ring That’s an everyday problem here with package thieves . Good thing you caught him. I had to cancel my Ring subscription it was too pricey. Blink works great & with free subscription.
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