Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 4 |
| New York City, NY | 3 |
| Los Angeles, CA | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Charlotte, NC | 1 |
| Münchberg, Bavaria | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Swindon, England | 1 |
| Dortmund, NRW | 1 |
| Waterlooville, England | 1 |
| Pittsburgh, PA | 1 |
| Batley, England | 1 |
| Jacksonville, FL | 1 |
| Tavistock, England | 1 |
| Everett, WA | 1 |
| Colorado Springs, CO | 1 |
| Bend, OR | 1 |
| Bath, ME | 1 |
| Newnan, GA | 1 |
| Rome, Lazio | 1 |
| Amtsberg, Saxony | 1 |
| Stroudsburg, PA | 1 |
| Arnhem, GLD | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Fireburns
(@Fireburns18) reported
@ring Why bother? Your support already failed to help me. Interestingly they didnt even bother suggesting uninstalling the chime.
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Scott Smith
(@Scott_B_Smith) reported
@ring I just spent 30 mins with support diagnosing that 2 of my solar pathlight batteries are bad. Instead of mailing new batteries, your team says they have to send 2 new pathlights (and I have to ship 2 back). This is bad for the customer, the environment, and costly to Ring!
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Joseph Wade
(@JosephMWade) reported
@ring thanks for the POS. It doesn't link, has caused undue amounts of stress, and your overall product is ****. I'm returning it to Lowes. I'm getting the Google bell.
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RG | BuckeyeVet
(@IamBuckeyeVet) reported
Had a @VivintHome security system for 6 months now. Absolutely hate it. Cameras are trash, doorbell doesn’t pickup people half the time. Cancelling this **** and going back to @ring
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Nicholas Curley
(@nicholascurley_) reported
@ring @ring hi, quite a few people have tweeted about their ring devices going offline. My doorbell is also doing this. The rest of my ring security system (cameras, contact sensors, motion detectors remain online). Is this a known issue?
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Ling La
(@lingla) reported
@ellenamarnek @ring same issue here, hold for over 45 min, then was told someone would call back but no one called back, terrible tech support.
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Asif Rahim
(@Asifrhm) reported
@ring Please help me unlink the device previously linked to another account.
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Louise McLoughlin
(@grumpyolwoman) reported
@ring outside motion sensor emitting continuous high pitched noise - NOT. The siren. I’ve removed device reinstalled, updated software. HELP!
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Jeff Rushing
(@Jeff_Rushing) reported
@ring I need help with a product. Is there a customer service number I can call?
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Steven Desteoglu
(@desteoglu) reported
@ring has the absolute worst customer service. You ask them where your order is (that hasn't shipped a week after you ordered it) and you have to wait 72 hours for a response. I will never recommend them ever
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🇺🇸Edward Seiler🇺🇸
(@cauzin_trouble) reported
So I'm having issues with my @ArloSmartHome go. Not even half paid off yet its missing motions. I've contacted customer service. Took battery out 5 times blah blah nothing. Tried via Twitter. No help whats so ever. So I will have to say I have 3 @ring cameras. Awesome
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Emma Gulotta
(@Emma1791) reported
@ring shocking customer service! A couple of months ago I had to replace my doorbell due to a malfunction but literally a month out of warranty. Just been told my backyard cam needs replacing due to known hardware issue. A brand with no morals, customer value or trust & quality!
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Joseph Wade
(@JosephMWade) reported
@ring No. The person I called should have helped me. What makes you think I want to spend hours on the phone? **** you. Make a better product.
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The Famous Scarlet Infidel. @GBNews' missing host
(@InfidelScarlet) reported
@petemorristwit @ring It's just a baby bear looking for it's mother. I would call animal services to help find her.
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Dig-Deep
(@DigDeeper2014) reported
@ring Terrible service, was told via chat to just contact via telephone again even though I’ve spent one hour already on the phone and told there’s nothing you can do?
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