Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Barnsley, England | 1 |
| Talladega, AL | 1 |
| Milwaukee, WI | 1 |
| Pipe Creek, TX | 1 |
| Dunbar, WI | 1 |
| Charlotte, NC | 1 |
| Manchester, England | 1 |
| Laurelton, NJ | 1 |
| Meridian, ID | 1 |
| Sevilla, Andalucía | 1 |
| Denver, CO | 1 |
| Coppell, TX | 1 |
| Grayson, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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TheKenClarke
(@TheKenClarke) reported
@ring disappointed after spending £££s on a Ring alarm, that your customer service team advise me to go and buy new spare parts when your sensors don’t work with the fittings provided. Poor quality and service!
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TxLoneRider
(@NTxLoneRider) reported
@ring Your customer support sucks, nothing but scripts when I want to report 2 serious deficiencies with your device firmware and I am sent a form that does not solve the issue.
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YBME2
(@ybme2) reported
@GcxReaper @ring And it’s off line today too. Ring has an issue according to what I’ve read with it dropping from wifi
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Erica 🎬🎥
(@EricaTXRealtor) reported
@ring You need an update to fix bugs ASAP !! My Ring will not let me star events that I want to save!
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gareth hextall
(@gaz6969) reported
@ring hi i have the ring doorbell 4 ,, is there ever gunna be a update to make the pre-record clear as the pre-record is terrible , may aswel not even have that feature ,,
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Randy
(@21ScatPack) reported
@ring Good deal. Wanted to confirm that it was a widespread issue and not something specific to my smart lighting.
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Wayne Carey
(@wcareyphoto) reported
@trafficbabe @LaserShip I’ve had this issue from UPS and FedEx in the past. Another reason to have something like a @ring Video Doorbell. You can show proof that your package wasn’t delivered to your home. I’ve had to use that a few times over the past couple years.
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Phil
(@Phil_Lee98) reported
@DerekLinfitt @ring I have had it for like 3-4 years. And this is the first year the cold was an issue. It’s not the cold it’s the product !
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Murad Khan
(@MuradKh83657613) reported
@ring my cameras aren’t connecting, the whole day I’ve had this issue
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Younus Khan🐳
(@iamyounusk) reported
@RedTommy76 @21ScatPack @ring Same issue here in NJ.
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TheCrustyDuo
(@CurdsCup) reported
@ring my bridge is still showing offline, says firmware update failed
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Nick Boog
(@NickBoog) reported
@ring @WestHamSteven I have the same problem and I will save you hours of everyone's time. They will just tell you your device is out of warranty and you are SOL. This was my 3rd Ring device that has failed so I guess it is my fault for sticking with the company
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droonster
(@DerekLinfitt) reported
@ring My ring’s battery died in December (within warranty) according to monitoring. I just brought it in and the battery is shot. Contacted ring and they don’t want to help. They admitted it died within the warranty period but I contacted them out of warranty period 1/2
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TomD
(@RedTommy76) reported
@jessatimmer @21ScatPack @ring App not working for alarm staus, controls, camera feeds, devices tab blank. Website won't connect to alarm. Camera feeds work only outside the app such as via Alexa, web, or smarthings.
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Laurel
(@MsLaurel) reported
@ring Ring sent me a message they can't take off that keeps saying your camera is offline. But it still sends notifications and video clips. There message suggests buying a wifi booster to correct the situation. Anyone else have this issue?
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