Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Los Angeles, CA | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Pittsburgh, PA | 1 |
| Batley, England | 1 |
| Jacksonville, FL | 1 |
| Tavistock, England | 1 |
| Everett, WA | 1 |
| Colorado Springs, CO | 1 |
| Bend, OR | 1 |
| Bath, ME | 1 |
| Newnan, GA | 1 |
| Rome, Lazio | 1 |
| Amtsberg, Saxony | 1 |
| Stroudsburg, PA | 1 |
| Arnhem, GLD | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Thorsdork
(@DunnFloppem) reported
@LukeDashjr @amazon @ring Start using VLAN and Pfsense to create a garbage device network.
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Jasmine
(@jaasmineee___) reported
Trash asf, like I said... should have went with @ring
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K & E
(@bandicootboys) reported
@ring two hours now & videos aren’t saving. Notifications are working, etc. Judging by the number of ppl sending you messages, looks to be system-wide. Any ETA on the fix?
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B. Lepro
(@Brianlepro) reported
@ring the App keeps saying it can not load my Ring Dashboard. It’s been like this for 4 hours. Internet is connected. Is there an outage?
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CluelessDad
(@ProfessorFunky) reported
@ring what’s happened to people detection? Used to be really good, but over the last week or so it seems to trigger all the time for what is definitely not people. Any ideas? Anything I can do to fix this, or is it something changed server side?
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Aaron Emerson
(@QLPR_Aaron) reported
@ring you have to be kidding me. Replaced a broken phone and now I have to call to use the app and access security features - and have to be standing in front of the camera too? Any other hoops I can jump through for you?
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Danny Seabrook
(@dannyseabs) reported
@ring I’m having trouble setting up some of your devices. I called your Helpdesk yesterday, a technician was supposed to call be back with two hours. It’s nearly 24 hours later. Is this how you treat all your new customers? Very very poor customer service
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Stephen Herrmann
(@lilherrmann) reported
@ring @diianakaren_ We are all having the same issue!
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👑BadGuy👑
(@BadGuy_Zim) reported
Whenever i jus wana look outside the @ring works no issue But when i hear something at the door and i absolutely need it to work, it never does.
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Jaime
(@St_Jamez841) reported
@ring every time I try to watch my live video of my cameras it doesn’t load the first time I try it. I have to close the app and open it again to be able to watch my live video. I noticed this started happening yesterday. Can someone please help?
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Brad Westness
(@BradWestness) reported
@timheuer @ring Maybe the springs in the chime are bad? One of the springs in mine was bent and it wouldn't ring until I replaced it
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Cristy Fernández
(@CriFernandez) reported
Amazing how my @Ring alarm will alert me when there’s a car, dog, FedEx truck, or strong breeze passing through in front of my house… but won’t notify me when my car gets broken into legitimately 5 feet from my front door. Simply splendid.
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john temple
(@jtemplejrnalist) reported
@Ring doesn't keep its word. What's proactive about not being able to write an email? Such matters are actually easy to resolve. I'm sorry you're not satisfied. We will do everything to fix the situation. But that's not @Ring's approach.
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2021
(@facisback) reported
Widespread outage with @ring cameras apparently. All my cameras are out as of now and not saving videos
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🐧 ★ ☠ ♫ Axl ♫ ☠ ★ 🐧
(@AxlRushOH) reported
@ring Your policies SUCK. I’ve been in my house for well over a month. The jackass owner can’t release ownership of the floodlight camera, and I STILL CANT USE IT, AND RING WONT RELEASE IT. HORRIBLE HORRIBLE CUSTOMER SERVICE. I’m ripping all of these devices out. GARBAGE
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