Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| New York City, NY | 4 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Kingston upon Hull, England | 2 |
| Chicago, IL | 2 |
| Pittsburgh, PA | 2 |
| Loveland, CO | 2 |
| Blue Springs, MO | 2 |
| Essen, NRW | 2 |
| Charlotte, NC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Welch
(@_MattWelch_) reported
@ring I’m trying to cancel my account, but selecting that in the “Plan” section doesn’t do anything. Is that functionality broken right now? (Tried reporting via on-page chat, but that seems broken too.) I’ve tried 3 different browsers, disabled ad blocking, etc.
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Sarah Mead
(@TheSmeadster) reported
@ring my live feed is inaccessible for 2 weeks now, twice I've rang and no ETA when the new update will fix the bug #ringupdate
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D.K. Duske
(@duske_k) reported
@ring @scalzi No, dear. It's absolutely important that your product WORK. IF you could actually manage THAT, you wouldn't have to chase the customer down hoping to "improve satisfaction." That part would be automatic.
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theMLBeat
(@theMLBeat1) reported
@ring how come any time my power is interrupted, my hard wired doorbell requires a manual reset? Why does it not reconnect automatically? I’m about to install a floodlight cam, but if it goes offline with every power interruption, I will need to return it since it’s out of reach.
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srmoore
(@srmoore) reported
@chakatodd @scalzi @ring As a hardware/software dev, I'd 100% want to know if someone thought the setup process was ******. It is very hard in IoT stuff to hit all corner cases, and would work to fix things. I highly doubt anyone's feelings were hurt.
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Todd Chapman
(@chakatodd) reported
@scalzi @ring Somewhere there is a software engineer that put a lot of effort in to this and is distraught that you had a bad experience. Do you want 1 star reviews tweeted at you?
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💙Aligning💍Alexander💙
(@REDDbull_17) reported
@ring i had to reset my password now it's not letting me log into the app..wtf is going on??!!!
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Rich Kolb
(@Rich_Kolb) reported
@ring Yeah, it may be moot, or user error. I’ll see if I can recreate it tomorrow.
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Andrew b
(@AndrewB44117170) reported
@ring I need some help my ring doorbell would not go online as battery flat recharged to 100% and within a hour flat again not had device 5months
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Eduardo C. Oliveira
(@ecolive) reported
@ring Hi, I turned a few routers to WDS to help with the cameras signal, however the cameras do not connect to the highest signal device. We need a reboot command at the Ring app, it is not a good idea to get the ladder every time I need to restart a camera. Thanks
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UK Recovery Driver
(@UKRecoveryJay) reported
@ring To be fair I've sent 21 emails to Ring support so before I send a dm are you prepared to help resolve or am I going to have to send another 20 odd messages and get nowhere !!
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Brad McCarty
(@BradMcCarty) reported
@ring I moved and no longer have Ring devices. I can't cancel my Connect plan. Help?
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UK Recovery Driver
(@UKRecoveryJay) reported
@ring Your no longer offering English email support but yet for the past year this haasent been a problem mabe its due to Covid may I suggest using Google translate like anyone else would do
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Matt Be
(@matrix6977) reported
@ring You didn’t answer the question. Why is this not an option now? I just got the cameras running to discover this and saw that your forums have had people complaining about this since Oct 2019. How is this still an issue?
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D Brown
(@DBrown97640147) reported
@ring you need to fix your app. It just did it again. Kicked off and not on. Then restored. But it is not a good app. Your app kicks people off.