Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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erica
(@roboterica) reported
@ring can you help? I invited a user to be able to use my ring security & he followed the invite and signed up but my app says he was invited & the app says he needs to set stuff up. When I re-sent the invite it gave an error unable to authorize. We don’t know what to do
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Raphael Auad
(@Raphaelauad) reported
@ring You are no help. I will not give ring another try. I’ll take my loss with your terrible product and after researching, I’m happily going to @ArloSmartHome 🙏🙏
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J. Rose Konungrinn 🎃
(@jrosekonungrinn) reported
@ring Uh, it looks like that is not an indoor bulb? Not sure how that's supposed to help me.
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Chris Bradley
(@TheCBradley) reported
from
Dearborn, Michigan
If y’all think the comments section on @reddit was bad, check out the comments section in Neighbors on the @ring app.
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Mike DiMase
(@dimase_mike) reported
@ring I am long time Ring customer that has eight cameras and the Ring Alarm system with every option. Just experienced the worst customer service in my time with Ring. I encourage a customer service decision maker to contact me. Extremely unhappy and frustrated with Ring.
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Wizard of IT
(@giudici79) reported
@ring Your Ring Community staff keep ignoring customer reports of this and rather repeat the same worthless troubleshooting steps instead of fixing the issue
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Pogojoe73 on YouTube
(@pogojoe2011) reported
@ring No problem. Figure that'd make the world more secure.
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BiciDude
(@robdeleonjr) reported
from
McAllen, Texas
.@ring do y’all wanna buy my @googlenest doorbell and get me back on team ring. @googlenesthelp is the worst!
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Joe
(@Joe_DMB) reported
@StevenBadeau @ring Mine were dreadful. Never connected first time, second or third. Rapid Ring no use either. Spotlight cameras not recognising additional batteries in them. Ring engineers no help, always “Wi-Fi congestion”. Nope, EufyCams far superior, Willis.
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Heather Pierson
(@JKsPADutchHussy) reported
@ring Is your team having issues w/ the app? I am. I can log in through your website and through the app w/out a glitch. The glitch that I AM having.. is I can't look at my live feed anymore. The live feed is delayed by about:15 and I'm not sure why. My sign-in email is correct.
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danielle without the i 🦆🦆
(@say_duh_nelle) reported
@brentb_s @ring @internetofshit I'm gonna point out that if you already spent money on their products they probably don't give a rip how bad you think it is bc they already won this one
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Joe
(@Joe_DMB) reported
@ring Thanks, but I’ve spent countless hours with your people on this and they just don’t work. You even refunded me the cost of a new router which you said would fix the issue but didn’t. I’ve had Ring cameras for years but they’ve been getting progressively worse, connection wise.
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kevin hadden
(@kevin35480) reported
@ring Well I Have NO Service thanks to Customer Support, I will give insight how bad Ring is,Since Dec of 2020 I had to purchase 3 different units for Breaking,Brand New Units Breaking & Since December 2020,I have Not Payed one Cent to @ring I have been Compensated approx 8 months
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Nathan T
(@nathant1985) reported
@ring I can't reset my password, j continually get a "Your reset password has expired". Please help!
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Adam Middleton
(@m1665t3r) reported
from
Alsager, England
I was originally impressed with my @ring doorbell but then came the updates that killed my device and now the terrible customer service thats led me to be being 2 months without a working device that adds to me hating this company. Seek out a smaller competitor.
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