Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Plainfield, IL | 6 |
| Manchester, England | 4 |
| Sacramento, CA | 3 |
| Hamburg, HH | 2 |
| Ashburn, VA | 2 |
| Berlin, Land Berlin | 2 |
| Liverpool, England | 2 |
| New York City, NY | 2 |
| San Jose, CA | 2 |
| San Francisco, CA | 2 |
| Modesto, CA | 2 |
| Hialeah, FL | 2 |
| Milton, ON | 1 |
| Warrington, England | 1 |
| Miami, FL | 1 |
| Reston, VA | 1 |
| Peoria, AZ | 1 |
| Tulsa, OK | 1 |
| Poplar, England | 1 |
| Indianapolis, IN | 1 |
| Farnborough, England | 1 |
| Jersey City, NJ | 1 |
| Las Vegas, NV | 1 |
| Jacksonville, FL | 1 |
| Scunthorpe, England | 1 |
| Tonbridge, England | 1 |
| Bessemer, AL | 1 |
| Shrewsbury, NJ | 1 |
| North Finchley, England | 1 |
| Derby, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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chaddy the ☃
(@chaddderboxx) reported
Drove 4 hours to and from my remote property to get my @ring alarm pro just to come home and have to manually reset it. No one at @eero would fix my problem and blamed me for choosing to close my @amazon acct.
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Howie felterSnatch
(@RottenBeneath) reported
@ring get an error message everytime I try to change payment plan. any info on when that will get fixed
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Wouter Blok
(@WouterBlok) reported
Which person at @ring thought it was a good idea to let the camera ask to be reconnected every 15min 24hrs a day? My neighbor is even woken up by it every night while I am abroad. Send help please before I have to go to the drive through judge TV program.
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Millie Barker
(@milliemoo92xx) reported
@ring we can't change WiFi network on our video doorbell, have tried everything including factory reset, please help 🤞
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Gibson99
(@Gibson99dotcom) reported
@WhamBaamYT @ring Not partners, PASSENGERS. Bad autocorrect. And I meant their doorbells are huge and ugly (but they apparently work well)
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Jimmy
(@ArtificialJimL) reported
Ring cam's customer service is actually a waste of time. Don't use it, and they didn't help at all. I purchased a Ring Pole Mount for Spotlight Cam without some necessary parts. @ring
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Jay Lamm
(@WhoIsJayLamm) reported
@ring The customer support right now for Ring is terrible. I've been trying to work out a problem for months now and nothing. I'm still on hold, answering the same question over and over and over again. I just want to upgrade my plan. Why is this so difficult?
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Brickenbracker
(@Brickenbracker) reported
@ring Hi. Can’t log in, ‘error occurs’ when I try to change password, not been able to access cameras for a few days now. Is there a problem?
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Lora🐢🦋
(@LoraKaelber) reported
@ring Login - receive text code - enter - verify email - no email comes - rinse - repeat Have never had to do 3 step verification before. Especially since Ring says it doesn't do email verification anymore Did uninstall and reinstall app. Same thing. From web - same What's up?
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Gareun
(@Gareun503) reported
@ring you guys ever going to fix the error code when people try to add another payment option? its basically useless when this happens
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RinaLee
(@RinaLee77) reported
@ring Just sent a message and I hope we can work on fixing my issue. I will also take a video tonight to show that the lights barely work. Thank you for responding
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Ace Von Johnson 🐀
(@acevonjohnson) reported
@ring why is my device constantly going offline when my WiFi is fine, as is my security system on the house. It’s always *just* the ring camera. And I’m away from home. And this is a service I pay for? What’s the point if I can’t remedy this without unplugging the battery? Awful.
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DigitalBharatUp
(@DigitalBharatIn) reported
He pitched his doorbell (@ring), then called DoorBot as a Shark Tank entrepreneur in 2013, turned down the only offer he received from Shark Kevin O'Leary, and left without a deal.
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🍳
(@arewealmosthome) reported
@ring I don’t think the solution they provided is helpful . I don’t have $200 to keep on spending each time the doorbell wants to stop working. I don’t want to be a so called “Karen” but **** how the hell am I supposed to pull another 200$ of my wallet just to feel safe
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Courtney Canfield
(@CourtCanfield) reported
from
Greensboro, North Carolina
@ring my doorbell cam isn’t working. device health says good. live view won’t load and isn’t detecting motion anymore. three days ago, everything worked fine. tried to reboot, keep getting an error message. i recently just charged it to 100%. any suggestions?
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