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Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
New York City, NY 4
Lancaster, NY 1
Ronkonkoma, NY 1
Shawinigan, QC 1
Charlotte, NC 1
Chicago, IL 4
Münchberg, Bavaria 1
Kaiserslautern, Rheinland-Pfalz 1
Swindon, England 1
Dortmund, NRW 1
Waterlooville, England 1
Pittsburgh, PA 1
Batley, England 1
Jacksonville, FL 1
Tavistock, England 1
Everett, WA 1
Colorado Springs, CO 1
Bend, OR 1
Bath, ME 1
Los Angeles, CA 2
Newnan, GA 1
Rome, Latium 1
Amtsberg, Saxony 1
Stroudsburg, PA 1
Arnhem, GLD 1
Reading, England 1
Velbert, NRW 1
Birmingham, AL 1
Mumbai, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • Lord_Fishbait
    michael (@Lord_Fishbait) reported

    @ring No, your system is bullshit. I literally tried to return one of your stolen base units that was throw into my yard to the owner and your company told me to “keep it” & refused to pass on my info to the owner. Bad customer service, zero help, just a loud noise to wake up neighbors

  • WillDriver93
    Will Driver 🏳️‍🌈 (@WillDriver93) reported

    @ring I would but I just replaced the battery with a fully charged spare and it fixed the issue. Hoping its a one off as I'm guessing from the response it's not a known thing, but if it occurs next time, I'll be sure to grab screens!

  • cookslem
    Matt Cooksley (@cookslem) reported

    @ring perhaps you can help. 3 phone calls over 10 days and over an hour wasted talking to customer support I still haven't received a returns label for a product that wasn't what I needed. How difficult can it be to generate a label and email it?

  • WillDriver93
    Will Driver 🏳️‍🌈 (@WillDriver93) reported

    @ring hi team, noticed this morning WiFi wasn't connecting to my doorbell, went to check and seems battery was flat despite it being at 45% last health check. Is there some sort of issue where the % is showing higher than actual? Or could there be a random battery glitch?

  • littley1974
    Sue Lovell (@littley1974) reported

    They insist I remove the working camera and send it back to them otherwise I will be charged. The other upgraded camera they were going to send is out of stock, despite being owned by Amazon who has them on Prime. I just want to keep my existing cameras - what's the problem @ring

  • ariasquote
    *:･ﾟ✧*Queen Lexi.eth*:･ﾟ✧* (@ariasquote) reported

    @k9_cap @ring I have this same issue. Has been happening for more than 3 hours. No live video and no video saved after motion alerts.

  • tra1ousta
    Tralousta (@tra1ousta) reported

    @ao cannot believe you're not answering your emails or you tweets. My @ring door bell needs charging EVERY 2 weeks and it's less than a year old! I have DM'd you too. Terrible #CustomerService

  • jonas_king
    Jonas King (@jonas_king) reported

    @KPDirection @ring Try lithium batteries. I had the same problem with Duracell and my Nest smoke detector.

  • catenarycat
    Ed Barry (@catenarycat) reported

    @ring Hi folks…still trying to help? Any way I can turn off the vibrating sound when the door bell camera senses movement?

  • buggieb
    Kelli Chieu (@buggieb) reported

    @ring help help I just paid for you to record and I don’t know why it’s the recording help help please

  • BanyBoy38
    Trucking 🚛🔌 (@BanyBoy38) reported

    Consumers, stay AWAY from @ring . **** is never online and they'll blame your internet altho you have the router right NEXT to the ring. 🧐🤔

  • pjs4real
    ♻️Pjs4real♻️🇺🇦 (@pjs4real) reported

    @ring Ring is garbage.

  • GibbsOut
    DG.  (@GibbsOut) reported

    @ring @TheBatman Just got off the phone with the worst customer service ever. Definitely shopping with a different company. Ring sucks.

  • k9_cap
    K9 Cap (@k9_cap) reported

    @ring has some sort of outage right as we have an incident on the farm and no video is saved. Thanks for nothing 👍🏻

  • littley1974
    Sue Lovell (@littley1974) reported

    I suggested to the CS agent that the problem here is @ring's policies not the agent himself as his hands were tied. Somehow he took it as an insult when I said the company is run by computers and not human beings. I speak the truth and await my call from the supervisor within 24H

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