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Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lancaster, NY 1
Ronkonkoma, NY 1
Shawinigan, QC 1
Charlotte, NC 1
Chicago, IL 4
Münchberg, Bavaria 1
Kaiserslautern, Rheinland-Pfalz 1
Swindon, England 1
Dortmund, NRW 1
Waterlooville, England 1
Pittsburgh, PA 1
Batley, England 1
New York City, NY 3
Jacksonville, FL 1
Tavistock, England 1
Everett, WA 1
Colorado Springs, CO 1
Bend, OR 1
Bath, ME 1
Los Angeles, CA 2
Newnan, GA 1
Rome, Latium 1
Amtsberg, Saxony 1
Stroudsburg, PA 1
Arnhem, GLD 1
Reading, England 1
Velbert, NRW 1
Birmingham, AL 1
Mumbai, MH 1
Lewes, DE 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • mr_kkrishna
    Krishna (@mr_kkrishna) reported

    The @ring customer service is one of the worst I have experienced. I have spent hours on chat and on phone with them regarding an item that was never delivered. I have to put a dispute on my credit card to get the refund. Their escalation procedure is black box for you.

  • HollandITC
    Holland IT (@HollandITC) reported

    @ring I am trying to do a password reset for a ring account and all of the password reset emails are getting rejected by gsuite with this error code 550 5.7.26, can someone from support reach out to me?

  • jessthorp
    jt (@jessthorp) reported

    @ring live view isn't working for me, please help!

  • pennydaily
    Sparkle Farts (@pennydaily) reported

    @ring No you aren’t here to help. I have already DM’d and also had 4 reps magically get “disconnected”. You al do not respect your customers. You ignore us. Your app does not play videos and the app crashes 2-3x every 3 min. It’s trash. Just like your customer service is

  • Dee_Huest
    Danielle Hueston (@Dee_Huest) reported

    Your own employee agreed & said it didn't make sense that @ring is not communicating with users on this error but is instead trying to keep it hush-hush. Likely because you don't want it to be misconstrued that @ring is not secure...since you know, you're a security company.

  • Marellano0131
    Martin Arellano (@Marellano0131) reported

    @ring fix your app!!!

  • mocrypto87
    mocrypto87 (@mocrypto87) reported

    @ring I called ring and was told I would get a chime in 3 business day! It has been 2 weeks and no chime and not even a tracking number! This is so disappointing! Worst customer service ever!!! I will never order from ring again!

  • Cle_Connoisseur
    OrganicSolventless (@Cle_Connoisseur) reported

    @ring your product are just complete god damn ****. Wow. And your services. Sheeesh baffling how ******* sad this **** is.

  • bald_jim
    JK (@bald_jim) reported

    @ring My base station keep failing to reconnect-then I manually do it-then you all tell me if it happens again....but I won't be there when it happens again...just like last time....so how do we determine what is causing it and fix it remotely or is this just poor reliability?

  • LNKeith77
    keithmccrail (@LNKeith77) reported

    @ring just subscribed to your basic plan, now I can't log in. "An error has occurred" Hope this isn't a sign of things to come.

  • Dee_Huest
    Danielle Hueston (@Dee_Huest) reported

    So instead, you'd rather inconvenience & frustrate customers trying to understand WHAT ******** just happened. I'm real glad *insert sarcasm* I spent $600 on a bunch of new devices to give my family for Christmas. I hope they don't experience the same frustrations with @ring.

  • ReneeRevelation
    Renee (@ReneeRevelation) reported

    @ring @MasterTheNEC Motion history for my doorbell is not being captured. The video is not there even though there is motion. Please fix. Rebooting my wifi did not fix it.

  • AntiEconomic
    Anti Black Economic Terrorism League (@AntiEconomic) reported

    @ring Your product is trash. Your neighborhood videos are of lost dogs and cats. The video start is delayed and hardly picks up video when a crime actually occurs and you fail to post videos of actual crimes.

  • DaamsStephan
    Stephan Daams (@DaamsStephan) reported

    @ring Are you aware of the fact that your service is very bad in The Netherlands?

  • Me_Scuba_Steve
    Steve-o 🇬🇧 (@Me_Scuba_Steve) reported

    Tip for all @ring doorbell owners. Write down ALL your 5-digit (QR) codes. That way when you get asked by the app to enter the number you don’t have to uninstall your device from the wall just to get the number.

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