Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 2
Chicago, IL 2
City of London, England 2
Nottingham, England 2
Kansas City, MO 2
Manchester, England 2
Croydon, England 1
Bethlehem, PA 1
Leighton Buzzard, England 1
Northampton, PA 1
Lewisville, TX 1
Slough, England 1
Port Orange, FL 1
Rochester, NY 1
Waterford, MI 1
Frankfurt am Main, Hessen 1
Bristol, England 1
Willimantic, CT 1
Huntley, IL 1
Grimsby, England 1
Elk Grove Village, IL 1
Somis, CA 1
Gloucester, England 1
Bognor Regis, England 1
Copenhagen, Region Hovedstaden 1
Hounslow, England 1
Detroit, MI 1
Ashtabula, OH 1
Barnsley, England 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • MarketStar4 Yeah 2021! (@MarketStar4) reported

    @ring Your link to private message is broken. Will not send messages

  • SumiSmith Sumi Smith (@SumiSmith) reported

    @Reddaway9 @ring Me too!! And now they want me to Prove that I’m having a problem with it!!

  • MitchMitchWoods Mitch Woods (@MitchMitchWoods) reported

    @ring Hi. I've changed phones and tried to log into the app/desktop. It's stating that it has sent me an email for a verification code, but the email isn't in my inbox. Ay help would be much appreciated. Thanks

  • SumiSmith Sumi Smith (@SumiSmith) reported

    @ring @KimyattaHarper But they can’t just send me a code or ask me security questions. No. I have to go find an old iphone,login, and get a code to input here. Oh, but I DO have the option of going back home from my vaca location 350 miles away!and accessing my Ring device directly.Yeah that’s useful!

  • TamekaJSays Tameka J (@TamekaJSays) reported

    @ring hello, my ring device is no longer sending motion notifications only when someone rings the bell. Please help

  • Geoffinsights Geoff Melle (@Geoffinsights) reported

    @ring your app for Android is not working and there is no way for me to get in contact with anyone regarding the application. Your phone support has no idea about the status of the application and your developer contact email on the Google Play Store doesn't work. Please Help!

  • shellsays_2 Shelly_says (@shellsays_2) reported

    @ring hiii. My notifications stopped coming through a couple of days ago but the settings show that it should all be fine. I’ve sent you a DM, can you help please.

  • Just_Sci_kee Sci the 11th (@Just_Sci_kee) reported

    @MarketStar4 @ring No help, at all. When people come to my door, my doorbell cam & floodlight cam become a regular floodlight and doorbell. Forget about answering a live doorbell. Try to get "help" from ring & the end all be all of their help is questioning your RSSI signal.

  • kade6767 Mitch ™Ⓜ️ (@kade6767) reported

    @ring I’ve been trying to reset password and it’s not sending me an email. Don’t understand why my password is suddenly not working anyway.

  • Ciara_Fogarty Ciara Fogarty (@Ciara_Fogarty) reported

    @ring Hi, I have done a password reset 3 times for my account but am not getting the email. Can you help?

  • sompayrac cecelia parrish (@sompayrac) reported

    @ring You all have had my returned items for 10 days and I’ve gotten absolutely no confirmation that you have it or if my return is being processed- called 4 times and no one has given me any insight or help and I’m starting to feel like I’m being scammed.

  • Spud662 Spud66 (@Spud662) reported

    @ring Poor customer service trying to get problem sorted our

  • TweeterReynolds Peter Reynolds (@TweeterReynolds) reported

    @ring No thanks. It's in the bin. You can't do anything about a fundamentally bad design. The flimsy fixing makes it absolutely useless. Easily ripped off the wall by any passing *****. What's the point of a camera then?

  • SumiSmith Sumi Smith (@SumiSmith) reported

    @ring @KimyattaHarper Terrible customer service!! I forgot my password and reset it through the “forgot password” link. Instead of letting me login with the new password THAT RING JUST ALLOWED ME TO RESET, I got a message to input a verification code!!

  • MarketStar4 Yeah 2021! (@MarketStar4) reported

    @ring The app no longer allow you to download videos after the update. I called support, they were no help. I pay for cloud service. Ring doorbell 2020 release

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