Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Detroit, MI | 2 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Hounslow, England | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Talladega, AL | 1 |
| Milwaukee, WI | 1 |
| Pipe Creek, TX | 1 |
| Dunbar, WI | 1 |
| Charlotte, NC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Vidovich
(@PVidz) reported
@MJK_XXI @ring Slide into the DMs Mike! For some free ****!!!
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DoctorGameRepair
(@GamingWithNep) reported
@ring day 3 (4?) of issues. Your alarm system is reporting offline now. It keeps bouncing from Wi-Fi to cellular to offline then back on. Has done this 3 or 4 times since last night.
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Tor
(@EmporiumofTor) reported
@ring Somewhat disappointed with my ring floodlight pro. Keeps going offline. Internet is fine. Probably wasted my money?
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VinnieRAF
(@VinnieRAF21) reported
@ring My Ring Devices keep going offline your end.
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K
(@Special_K_17) reported
@ring my Christmas tones aren’t working. Help! I’ve reset it and changed it to different tones and come back but nothing.
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Chance Austin #resist
(@ChanceAustin10) reported
@ring I sent you a DM. You clowns sent me a ANOTHER useless link to the f*cking guidelines instead of actually looking into the problem. So I'll make it simple: YOUR APP BLOCKS MY POSTS ASKING MY NEIGHBORS TO BRING ME MY MAIL THAT THEY RECEIVED BY MISTAKE. Is *THAT* clear enough?
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Jerome Mouse
(@Vandalyzm) reported
@ring please explain to me how because of a mistake in troubleshooting I just experienced that my doorbell is now broken. But because its not under warranty any longer...I have to pay for a new one? And all I was offered for the mistake was a 35% off code?
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Nicola
(@Nicola16716091) reported
@ring Hi, my live view isn’t working and I’m not receiving motion notifications! Help please.
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Ally
(@Allaycat23) reported
@ring I’m getting mad I ordered my ring on 11/29 and it hasn’t shipped wtf! This isn’t cheap and your customer service is no help… is there anyone who does their job?
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zkam
(@zkam) reported
@ring WTF is going on with your website? The Windows Ring app won't connect, and trying to access the website results in the one line error "not acceptable"
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Susan Shortino
(@Mamashorts0928) reported
@ring …worst customer service experience ever!
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Kira Martin
(@kirajane_1988) reported
@Special_K_17 @ring Good luck, I’ve been trying to get this issue fixed since the beginning of December. Nearly 2 weeks and still not sorted.
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Hammy Havoc
(@hammyhavoc) reported
@DarkBlueMonkey It's okay, I've had the doorbell notification for couriers hours after they've been and gone. Not sure why @ring needs routing via AWS when it could go via the LAN whenever possible. Reliability is extremely poor these days. Mulling over switching to a LAN-based solution.
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Neilby70
(@Gooner_70ns) reported
@ring hi Is there another outage issue A few days ago the apps and live video stopped functioning Looks like it's happened again?
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Charles McCloud
(@GXPSS) reported
@ring Next time there's an outage, first notice should be to your customer service & social media teams so they quit wasting customers' time and causing undue worry by telling everyone to DM for help. You knew that could not help but yet that was the response for hours.