Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 3 |
| Los Angeles, CA | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Bend, OR | 1 |
| Bath, ME | 1 |
| Newnan, GA | 1 |
| Rome, Lazio | 1 |
| Amtsberg, Saxony | 1 |
| Stroudsburg, PA | 1 |
| Arnhem, GLD | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Arielle MacDonald
(@Penschick21) reported
@amazon customer service is a huge joke. I have all the information needed to find my families order and tracking information, but yet they won't help me find it. I also have a @ring camera that showed no such delivery of my daughters Christmas presents yesterday at 4:59pm.
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TJ
(@t_man0386) reported
@ring Hi I'm also one of your loyal ring doorbell customers but my ring app is down again did you had another outage because I saw that you had one this early morning at 2:44 but was resolved now is down again. What is going on with AWS did y'all get hacked or something.
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Melanie Taylor
(@mjtaylor289) reported
from
Sheffield, England
@ring .... just upgraded our devices and nothing working...called help line no reply
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Simp Brizkit
(@DrBourbonstein) reported
@beefeatergimlet @ring Oh, I know. It was 100% them. It was just funny to see their app tell me that it was "my" problem.
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Pontiac005
(@pontiac0055) reported
@ring What was the root cause of the outage yesterday?
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YOUR GRACE
(@fuckGully) reported
@ring I haven’t been able to access my cameras for past how many hours due to your app continuously crashing and not loading. Please fix this mess.
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al
(@altempletxn) reported
@ring my doorbell won’t reconnect to the internet but my chime has connected no issue, please can you look into this??
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Mona B
(@boegerm69) reported
@ManavBhardwaj @ring Is it a crime when the power goes out and does the same damn thing? Give me a break. It's not as if you didn't know that an outage could cause things not to work.
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Bob
(@Bob31933193) reported
@ring so I called support they did a factory reset which fix the problem, until whatever yesterday was happened with the whole system... Now I'm offline again 😡
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Joe Hockaday
(@Skrrp) reported
@BVDGRRL @ring Uhhh ... my comment was more about we had a perfectly good solution before someone thought that what a doorbell really needs is a cloud integration. Ring is a solution in search of a problem and if you buy it, expect downtimes.
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Pat Walton
(@PatWalt42625901) reported
@ring I enjoy having my ring cameras. While it sucked yesterday having issues with the app and connectivity. I also understand that sometimes systems go down and can take a while to figure out the issue and correct it.
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kevin brown
(@kbshadow600) reported
@ManavBhardwaj @ring I've had Ring products for over 7 years and this is really the first problem I've had besides it was the server system that was down. What's going to happen when you have a power outage are you going to blame Ring for the power going out. Or your water gets shut off! LOCK DOORS!
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〰️🐾👁👁🐾〰️
(@CharlotteIpkiss) reported
@ring Was offline too here in UK.
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@Steven
(@CatalinaShadow) reported
@ring We had an emergency with our home system yesterday and were unable to reach anyone! This is terrible@customer service and we are seriously rethinking our home security system. #Terrible even when contacted on FB there was no response until today!!
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Beth Granger
(@BethGrangerSays) reported
@LadyJ_LI @ring Wonder if connected to the Amazon AWS outage?
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