Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Chicago, IL 4
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
Manchester, England 3
Sevilla, Andalucía 3
New York City, NY 3
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Zürich, ZH 2
Charlotte, NC 2
Kingston upon Hull, England 2
Pittsburgh, PA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • ch44345188 c.h (@ch44345188) reported

    @ring Good afternoon I wonder if you can help me. On the doorbell the two screws that attach it to the wall they are not staying in as the fixings have come away from the doorbell is this under warranty please.

  • Kenathon Hunter Dorriety (@Kenathon) reported

    1:15 on the phone with @Ring support. Helpful support team but terrible company policy. Was ghosted by support a year ago, let it go since I still had most functionality. Now with an unresponsive doorbell all I was offered was 35% off. 10/10 would not recommend. #thanksamazon

  • JohnHuckle8 John Huckle (@JohnHuckle8) reported

    @ring How come Ring do not answer my question but will answer everyone elses, please help Ring....

  • JBabayka John Babayka (@JBabayka) reported

    @ring It’s the same issue every other person is having with the ring pro - freezing video, video jumping or no video at all. I wish I would’ve done research and known this before I purchased it. I would never have bought the pro

  • jenannrodrigues Jen Rodrigues (@jenannrodrigues) reported

    @ring I need to return a ring door bell it’s not working when I place my order number on the site. Help.

  • TheSmeadster Sarah Mead (@TheSmeadster) reported

    @ring I've sent 2 DMs already and both times you tell me to ring customer support. Who then tell me they've no news on when the bug in the latest update will be fixed. I know I'm not the only one with this problem. What is the story with the bug??

  • trickyWayy Way❣️ (@trickyWayy) reported

    Why tf did @ring take my video down😡 talking bout he a kid ok and he a kid that peed on my porch🙄 his momma needed to clean it ******** up!!

  • jenannrodrigues Jen Rodrigues (@jenannrodrigues) reported

    @ring installing the ring doorbell and it’s not picking up my wireless internet service. Help.

  • HaiyanLiu16 Haiyan Liu (@HaiyanLiu16) reported

    @ring I just called again, and the agent was rude and just asked me to WAIT! He won't even ask the billing department to communicate with me! This has been the worst customer service experience I have ever had in my entire life!!!!

  • cdhawley Cale D. Hawley (@cdhawley) reported

    @ring having trouble viewing video history and opening a live feed. Phone signal and signal to the ring device are both strong. This happens more often than it should. What is it again that I’m paying for?

  • benylevy beny (@benylevy) reported

    DO NOT BUY a doorbell from @ring. There's a battery in it that can go bad. You can hire someone to check the transformer, but end up needing to replace the unit. You can replace unit and still need to hire someone. But a replaceable battery to spend $2.50 instead of $500+? Nope

  • FellowNick Nick (@FellowNick) reported

    @ring Hey I keep getting streaming error when trying to view the live view of my ring and I didn’t get a notification when someone walked by.

  • HaiyanLiu16 Haiyan Liu (@HaiyanLiu16) reported

    @ring It's been more than 96 hours since I called and the agent escalated the issue to your billing department, and I was promised to receive a confirmation email about the progress, however, I have neither got my refund nor received any email about the process.

  • neurobongo David Cox (@neurobongo) reported

    I have @ArloSmartHome cameras at my home, and they are garbage. Any recommendations on alternatives? Is @ring any good?

  • emjoseph71 Eric Joseph (@emjoseph71) reported

    @USPS @USPSHelp fingers crossed nothing in my packages are broken. I was able to see on my @ring camera that your employee walked up, dropped them and just let them fall where ever.

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