Ring Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr. Brooks 🇺🇸 (@brookspw) reported 6 minutes ago

  @ring We installed and paid for a doorbell for my mother in law. She passed away 3 years ago. We kept it in the house until it was sold last year. She is gone. The house is gone. The doorbell is gone. We have tried over and over to stop the recurring charge but you won’t help us. We can’t get an email on her account that no longer exists. How can you help me?

• 
  Big_Ticket (@Big_Ticket) reported 6 minutes ago

  @ring Then I was told I had not paid. Sent screenshot (don't know why @ring couldn't see I paid?) showing I paid. Then I was told I didn't have the plan showing on the @ring payment history. Then I had to hold multiple times for CS to talk to a supervisor. All seems to boil down to...

• 
  Andrew Fisher (@AndrewPhisher) reported 7 minutes ago

  @ring Why is it that out of ALL of the devices in my house, the Ring is the only thing that just doesn’t reconnect if there is an outage and there is no way to reboot the device without being right next to it… what is the point of it being remotely accessible then?!!

• 
  Ned Schneebly (@SeanHodgdon) reported 10 minutes ago

  .@Ring has the worst 2FA I've ever seen

• 
  Wes (@1wesbell) reported 14 minutes ago

  @ring Hello, the doorbell button is no longer working on my device. Can you help?

• 
  Juliet (@WforWhaletheOG) reported 15 minutes ago

  I just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.

• 
  Lance Lozano (@lance051) reported 16 minutes ago

  Hey @Ring, can you have someone in your shop get ahold of me and help me with a replacement floodlight camera that I’ve been waiting to arrive for 31 days so far. I also have purchased the service contract/plan on all my devices.

• 
  Natti Nada 💋❤️‍🔥 (@zDevilWearsNada) reported 20 minutes ago

  How scary is it to look through your home surveillance “safety” camera & see items missing/ disturbed in the view but no recording of how it happened? @ring I updated my app and still this **** is missing motion. On a dead end street. Please explain yourself.

• 
  Scotty J (@Its34Again) reported 20 minutes ago

  Day 17 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.

• 
  Ellen • Ask Away Blog (@ellen_ross1) reported 21 minutes ago

  @ring hi my ring has been offline since yesterday and I can’t seem to figure out what is wrong with it. We have tried everything. Device health screen even looks fine.

• 
  Kevin (@allac00) reported 30 minutes ago

  Hey @ring i have already called twice about my chime not working when my doorbell is pushed. Havent heard from you at all! Why is this taking so long? I aleeady called for the first time in the beginning of february! Is this customer service?

• 
  Cole Trickle (@46_ColeTrickle) reported 32 minutes ago

  @FedEx @FedExHelp Saturday - Delivery exception Customer not available or business closed (demonstrably false) Monday - Delivery exception Location security restrictions - Delivery will be reattempted (demonstrably false) Today - Delivery exception Customer not available or business closed (demonstrably false) Horse 💩 No trucks ever entered my driveway and no one approached my doors. Ever heard of @ring or work from home?? Absolute trash business. The pathetic USPS outperforms you with overburdened government bureaucracy - utterly embarrassing

• 
  Josh Underwood (@Thejcunderwood) reported 32 minutes ago

  @Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.

• 
  T (@aleahatxx) reported 38 minutes ago

  @ring can you please tell me why my ring camera has lines down it and has gone purple looking? 😞

• 
  Beth (@ConeyFerg) reported 38 minutes ago

  @YNB @SuckaFreeZone3 @ring Yes!! People who steal necessities, like kid's medicine, are way more stealthy. I'll find empty packaging on the shelf. The only people I've seen ACTIVELY stealing are white women slowly going up & down each aisle, taking random items.