Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 3 |
| Manchester, England | 3 |
| Chicago, IL | 3 |
| Detroit, MI | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Brit Brat LaFlare
(@bflare) reported
Why would my @ring just suddenly go offline!? Somebody send tech support!
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Cliff Knott
(@cknott03) reported
@ring Help please. I have changed my mobile number in the app. When I log into my account online its trying to sends the verification code to my old number so I can’t log in ?
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Jessica H
(@Jess_h4) reported
My ring doorbell won’t charge past 23% but because I’m 20 days past their 1 year warranty, ring has told me they “can’t do anything to help”. Don’t buy ring if you’re looking for a reliable doorbell. #ringdoorbell @ring @amazon
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JP.
(@jp3chi) reported
Just wanna say @ring cameras suck. The battery doesn’t last more than 13 months. So it’s new battery every year plus membership every year. No thanks. I’m done with them. Fully charged my battery inside , threw it back on my camera and still says no battery. Garbage.
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Matias
(@MatiasReggeG) reported
@ring If I decide to have my doorbell and camera videos saved to your server, can I save them to a server that is under the privacy laws of the EU?
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Dan Taxation Is Theft Behrman
(@DanForTexas) reported
The state of video security is terrible. 🙄 Got a @ring floodlight cam. The power went out and so did the camera, even though the entire network is up on batteries. They have a battery version of the light you have to recharge, but the wired doesn't have a battery?
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Dan Taxation Is Theft Behrman
(@DanForTexas) reported
@ring Lol no ****. And there's a charge cable you can get for the battery version but you have to run a cable because it's 12v. Neither of these meet my requirements and I'm sure you wouldn't exchange this one if it did.
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DrMarioPepper
(@DrMarioPepper) reported
@ring Yeah too bad you sold me the battery powered pathlights and forgot to mention how the solar ones come out a week later. Worst you wouldn’t even do a swap. Very disappointed. One of the pathlights is already dead not working even with new batteries😡
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eileen dover
(@TriMeOn) reported
from
Wichita, Kansas
@bkrudy @ring That's why I got the cameras. Until I worked from home, never knew about this vicious gang of delivery trucks driving down my street every day the dogs were working so hard to protect me from.
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eero support 👋
(@eerosupport) reported
@STNC @ring From what you posted Ring will be the folks to help you. If other ring devices are working (and other devices in general) the eero is working, we won't have any insight in why this particular Ring device is not working. Make sure to try legacy mode and disabling 5ghz
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Brett Rudy
(@bkrudy) reported
Next time you gonna roll out a tech product, have your mom try it first. If she can't figure it out, you gotta fix the user experience. My tech skills surpass most moms, yet I can't figure out why my @Ring battery keeps dying even though it is hardwired. Their FAQs are useless!
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Cheryl Starrett
(@DanceTeacher55) reported
@ring Day 2 and your app is still not working. It does not instill much confidence in your product #EpicFAILURE #APPDOESNOTWORK
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Lee C
(@leelizard4) reported
Hi @ring if someone scrambles my Wi-Fi signal. Will I receive a notification that my doorbell camera is down?
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DATACENTREME
(@datacentreme) reported
@ring Why, when I made it completely clear in June last year, that my doorbell was not working & I no longer wanted to be a Ring customer, has £25 been debited from my account without pre-warning me or sending me a receipt? Pls can you arrange for a refund with immediate effect?
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🤷♀️
(@yayjaytoday) reported
@ring Hey there, I’ve tried posting on my neighborhood group a few times and it keeps getting taken down for no reason. There was suspicious activity at my door and I wanted to share it with my neighbors, and no one from your company is responding.
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