Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| New York City, NY | 3 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Chicago, IL | 2 |
| Pittsburgh, PA | 2 |
| Loveland, CO | 2 |
| Blue Springs, MO | 2 |
| Essen, NRW | 2 |
| Charlotte, NC | 2 |
| Seattle, WA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Good Morning Tristram
(@TwitchGMT) reported
@Tahnit @ring Yeah. It's always had exposure issues. Motion detection only kicks in when someone at the door, but not more than a foot away. Tried to fix it today, and they told me no way to change exposure. 5$ webcams are better lol
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Simon Jacobs
(@SimonJacobs) reported
The genius of @ring support. Going through the motions looking like you are helping- but actually no help at all. Problem persists. Support disinterested. Useless.
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Nicklas Johnson
(@spatula75) reported
Our completely worthless @Ring camera completely missed someone stealing something right off our front lawn. One minute it's there, the next minute, gone... no motion detected, nothing recorded. But it's happy to record every skunk and raccoon that happens by. Utter garbage.
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lobster711
(@lobster7111) reported
Kudos to the @ring security team for making it more difficult for someone to login to another device. You have come a long way over the past 2-3 years! Now let’s add the hardware 2FA support
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Cheezy McWang
(@CheezyMcWang) reported
.@ring I contacted your phone support and they were able to advise me of some extra steps which resolved my issue. Thank you for your prompt reply.
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DP
(@newpopeLA) reported
Don't buy into the @ring ecosystem. I have spent hours with their customer support to register and enable my devices. Still not working. Customer support is just sending me the same useless help articles.
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Colin Campion
(@ColinCampion) reported
@ring any advice. I called today saying the person detection was not working on the filter. I was told it is probably a feature coming on the future. When I get home it now works but I get no notifications. Nothing has changed and all devices do not notify. Help
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Msgr. Matt Albans
(@MattAlbans) reported
from
Coventry, England
@ring hi, I was wondering if you could help with a question I have about the Ring Chime Pro. If I set it up, will it just boost my WiFi signal just to my doorbell or will it help if there's a printer etc. nearby the Chime too?
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Jasko425
(@JaskoH1) reported
Come on @SHAQ @ring really bro check out there customer service you are better then this I was laughed for asking why I was charged for something didn’t make sense and I heard them talking **** since all this is being recorded message me but wow no way you support this
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🇺🇸Anna Clark 🇺🇸AlwaysMAGA🇺🇸
(@ManiaMaiden) reported
@ring My husband got me 2 ring doorbells for Christmas and they have been nothing but a pain !!!! We constantly have to disconnect the electrical wires. It sounds like they might explode our doorbell. Is there any solution? 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺 Please help 😩
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Kyro
(@Kyro93955509) reported
@ring I sent a dm about an issue I'm having
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Jasko425
(@JaskoH1) reported
@ring so is this how you take care of first time customers so I am@returning my 500 Purchases wow laughing at my wife’s face by your customer employee **** you
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Chris Oxley
(@chrisoxley9) reported
@ring @ringuk The ring doorbell 3 was bought as a present at Christmas....what an absolute pile of Pooh this is ...the live feed hardly ever works or takes ages to connect... The "person detected" is that slow at sending notifications the person has gone when I get to the door.
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Carmella Davis
(@Ummchoclit_de) reported
@ring not sure what’s going on with the system but y’all need to fix it nnneeeeoooowwww!!!
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pui
(@plr0615) reported
@ring is the site down? I can’t even login the app or on the site.
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