Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Chicago, IL 4
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
Manchester, England 3
Sevilla, Andalucía 3
New York City, NY 3
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Zürich, ZH 2
Charlotte, NC 2
Kingston upon Hull, England 2
Pittsburgh, PA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • bakerboiler Carole Baker (@bakerboiler) reported

    @ring My doorbell notifications are very slow to my phone and chime. Any ideas please?

  • jeidel JEIDEL (@jeidel) reported

    I set up @ring alarm on Sunday. Paid for a year. Not working. Nobody @ring helps. Hours on hold. Rude CS agents lie, place me on hold, never come back. #ring #ringalarm #ringsecurity

  • pnailss Pnailss (@pnailss) reported

    @ring when logging in, I get promoted for multi factor authentication using a mobile number but this was an old number I no longer have access to. I can’t access my account and there is no way to change the number assigned to the account without being logged in. Help please!

  • Hinchley86 Matthew Hinchley (@Hinchley86) reported

    @nelehsd @ring Ours is offline and won’t reconnect, says to check internet connection- which is working fine.

  • aliceness alice. (@aliceness) reported

    @ring Having trouble with the light on my wired spotlight camera. Are you aware of any known problems with this at the moment?

  • louise_capell Louise 🇺🇦 (@louise_capell) reported

    @ring I brought one of your doorbell cameras about 18 months via @amazon. They advised they would replace the item for me after the battery stopped charging.Apparently now they are out of stock and they won’t be getting anymore. I have MS and can’t get to the door. Can you help?

  • SportsStink pessimistic sports fan (@SportsStink) reported

    @ring In reality, it’s so laggy and takes so long to show you the live feed that it’s unlikely to help at all

  • Heathbarz Heath (@Heathbarz) reported

    @ring how do you not have a “snooze all chimes” button?? It doesn’t help to mute motion alerts but still have chimes

  • jpluimers Jeroen Wiert Pluimers (@jpluimers) reported

    @ring 2. For battery operated devices, provide a graph of battery level over time. This allows for easier prediction on when a battery needs to be charged/replaced. Now I manually put the replacement timestamps in my calendar for that which is error prone and quite a hassle.

  • Nils_Liedtke Nils Liedtke (@Nils_Liedtke) reported

    @ring sent an email to your support/help team 4 days ago, nobody cared to respond. Normal?

  • jasongrizzle Jason Grizzle (@jasongrizzle) reported

    First time downloading @ring videos en mass, and **** does their UI and logic suck. Here’s a few improvements they need to make ASAP: 1. Download “First XX” should be in ascending order, not descending. Why ******** would I want to download starting at the end of a day, forward?

  • aldohacker01 Ben reachel (@aldohacker01) reported

    @AndLady_justice @ring All does **** people are scammer I have a friend who works at a head in social media group agency in California chart him up on Instagram. Aldohacker01

  • aacristerna Alejandro Cristerna (@aacristerna) reported

    @ring I set up my Alarm last week and had a power outage on Tuesday now the base station is not turning on. Called CS and they decided to ship a power cable replacement. I'm pretty sure it is the base station the one that needs to be replaced Need my alarm to be functioning ASAP!

  • N1TS0N Nitin Patel (@N1TS0N) reported

    Checked my @ring Doorbell cam footage this morning as the key safe flap was hanging down. What do I see....... 1.30am - 2 @Ldn_Ambulance Paramedics ringing the doorbell, and then trying to access the key safe 👀👀 wait 20 minutes for someone else from either @hackneycouncil ....

  • blevons Victor (@blevons) reported

    @ring First you double the price if you want your alarm monitored. Now you put Allstate in place of the warranty you promised. A few big issues.. Says we have to ship out a doorbell for repair if determined to be bad. So missing a doorbell for weeks vs advance replacement.

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