Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| Chicago, IL | 4 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| Manchester, England | 3 |
| Sevilla, Andalucía | 3 |
| New York City, NY | 3 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Zürich, ZH | 2 |
| Charlotte, NC | 2 |
| Kingston upon Hull, England | 2 |
| Pittsburgh, PA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Sharpe
(@tonetalk) reported
@tonyblackburn @ring Amazon Web Services, which Ring runs through, are having outage problems at the moment. That's probably why you're having problems.
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c14ull
(@c14ull) reported
@KatOohLaLa @Bakes_1981 @ring Signing out and signing back in this time just made it worse. Glad it’s not just my poor I.T skills
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Debs
(@Debs88714850) reported
@schmassidy @ring Same here. Both phone app and computer not working. I'm in Louisiana.
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Simon Hollier
(@SimonHollier) reported
@ring 3 days with connection issues, 3 days ringing the helpline and 3 days of hold music? Time to take the cameras and doorbells down and return for refund! #Wasteofmoney #Avoid
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mfwic
(@VettechickMfwic) reported
@ring Maybe you should make a better product so that my cameras don’t go down after alerting me 20 TIMES there is motion only to NOT be able to access the videos. Really tired of your products constantly having problems.
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Tony Blackburn
(@tonyblackburn) reported
Is it just me or is @ring not working properly today.I can't get into the app and nobody answers the phone on customer services !!
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AA
(@aarixk) reported
@ring PLEASE fix your ******* app , my customers pay over 200$ for your product just for them not to connect to the app or simply work correctly , I have been dealing with issue for quite a while. Please fix this issue so installers like myself can stop looking bad .
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👾 Brett 👾
(@deresdod) reported
@ring something has been funky in the app for the last few days. One of my camera's is saying offline, but its still sending me motion alerts, and now I can't log into the app after logging out. Any outages your community should be aware of?
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Andrew Newsome
(@AndrewNewsome) reported
Outrageous that the @ring doorbell security camera system has been down for hours. I can't see who's at my front door! Nothing on their twitter feed about it either - shocking! #ring #RingDoorbell
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Wing Commander
(@EricRAv8r) reported
@ring Ring service is down. Virginia location.
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Jessica
(@MrsJessiB) reported
@ring I'm having troubles signing into both the app and online. Is there maintenance going on that I'm not aware of?
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jeff niehaus
(@GoinOnTilt) reported
@schmassidy @ring Having similar issues. Cannot log into my account through app or via web. Can't get into the Neighbors app, either. That's even after getting verification codes for the account. Guessing servers are down?
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Simon G
(@SGL_Simon) reported
Hey @ring @ring_uk having issues with all my ring devices. Your UK phone number isn’t working either. Any idea what’s going on? (Is there a known issue or is it local?
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Stephen Harrison
(@BookSwapSteve) reported
@JRansomWright @ring @Switch I think the outage is limited to the North Virginia region, that tends to be the default region when manually setting stuff through AWS, so maybe Ring has only used that region or has some kind of dependency on it. It's possible it's had side effects on others through.
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Myk Duncalf
(@mykd83) reported
@ring Has the quality of streams been lowered this week, or is it the start of a problem with my camera? There's noticeably lower resolution coming from my Stick Up Cam viewing an event or live