Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Elk Grove Village, IL | 2 |
| London, England | 2 |
| Los Angeles, CA | 2 |
| Atlanta, GA | 2 |
| Poplar, England | 2 |
| Radzymin, Województwo Mazowieckie | 1 |
| Washington, D.C., DC | 1 |
| Oldham, England | 1 |
| Newcastle upon Tyne, England | 1 |
| New York City, NY | 1 |
| Newmarket, ON | 1 |
| Arroyo Grande, CA | 1 |
| Dublin, Leinster | 1 |
| York, England | 1 |
| Chelmsford, England | 1 |
| Panama City, FL | 1 |
| Reading, PA | 1 |
| Safety Harbor, FL | 1 |
| Camberley, England | 1 |
| Royal Oak, MI | 1 |
| San Francisco, CA | 1 |
| Herndon, VA | 1 |
| Santiago de Querétaro, QUE | 1 |
| Philadelphia, PA | 1 |
| Plainfield, IL | 1 |
| Dallas, TX | 1 |
| Miami, FL | 1 |
| Houston, TX | 1 |
| Berlin, Land Berlin | 1 |
| Vigo, Galicia | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Grant
(@LoveSponge1982) reported
from
Consett, England
@ring hi i have a ring doorbell that is just over a year old and the small plastic circle on the button has fallen off this really stinks of bad build quality !
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𖤐 Timmy 𖤐
(@Manutd_Fan_1997) reported
@ring @ring_uk hi. I've had the video doorbell pro 2 for about 20 days now and it's been working perfectly but now all of a sudden I've noticed you can no longer hear live audio or hear any audio in stored videos. WiFi and voltage are good. Any idea what the problem is?
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Steve Duncan
(@spsduncan) reported
@ring @yasomina Hello, I am having the same problem this morning. "Could not load locations" I have re-installed the app, but same result. Last time this message happened was with your system outage a few months ago.
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sav
(@Dabaum12) reported
from
Alton, Illinois
@ring Thanks for the help... not. Neighbors app won’t let us post video to warn others with proof of the person that broke into my truck last night and stole money and company phones because of “false accusations” even tho it’s clearly the person with items they stole??
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Josh Della-Pietra
(@Jdella31) reported
@ring has terrible customer support. Don’t waste your money on there security system. Will be returning and going with @SimpliSafe.
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clcwolf
(@CLCWolf) reported
@CheapyD @ring Just FYI, it’s generally considered a bad idea to spell out specifically what vendor you are using for security products. Makes targeting them remotely via known exploits easier. (I know the logo is on the doorbell, still someone has to be close to see that vs sign in yard)
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Ian Williams
(@shadowfax1804) reported
Hey @ring I've sold my doorbell and moved to a much better system. Stop trying to block the poor new owner and forcing me to reinstall your ****** app. Please take a long walk off a short pier!
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ThisIsCraziness
(@CrazinessIs) reported
@SANJOSEMAILMAN @ring He has 3 seconds to be off my property. 2nd amendment rights might come into the conversation. They love that 2nd amendment ****.
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Mike Epperson
(@MikeEpperson) reported
@ring Sorry Ring but I have to leave you. Employees having the ability to watch video, not able to use cameras when the Internet is down, and no improvements in camera quality just pushed me to using someone else. Make some changes and I might be back.
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ncbjd
(@ncbjd) reported
@CheapyD @ring Wtf, where’s my free sign @ring
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Mr.kingman
(@Mrkingman9) reported
**** @ring mother Fulkerson won't restore my password 🖕🖕🖕🖕 I'll be taking my 9mm and destroying your **** on my wall... I will spend my days bashing your service
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kevin hadden
(@kevin35480) reported
@AssuranceCare I used about 200 min ,this month, @AssuranceCare says i used a 1000 That's not true ,I used no more then 250 minutes out of a 1000 minutes,Rep just said I used all 1000.I added up my minutes no more then 200. I need to make proper phone calls to @ring please help
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Little Bird
(@doradommi) reported
@ring Our Ring apps have stopped working today - one of us have been logged out and cannot log back in, the other is still logged in but gets the 'something went wrong' response to every action. In NZ have been hanging on phone for 20 minutes with no reply. Please help.
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Runs with Scissors
(@Chris_Souza0914) reported
@ring Nothing but disappointment and nonsense from tech support. Floodlight and doorbell, plus the 2 wifi boosters (Ring recommended) basically $750 worth of garbage! Ring reviews everywhere are horrible as of recently. What are you doing to make your customer base happy???
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David Abrams
(@CheapyD) reported
@ncbjd @ring I heard you were a bad customer
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