Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Manchester, England | 3 |
| Chicago, IL | 3 |
| New York City, NY | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@N1nja_Nick) reported
Oh. My neighbor down the road says his and our neighbor's car got broken into and their gas siphoned out a few weeks ago. But their @ADT cameras didn't trigger at all. So they are asking if any of us neighbors with @ring cameras saw it. I wonder if I should secure my car better.
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Jewel S
(@jewels_my) reported
@ring Will need your help since your rep was no help.
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Matt Frederic
(@mattfrederic3) reported
@ring so far on the phone with 2 people both can’t understand the problem!!! Going on 27 minutes..WTF?
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Liam Pownall
(@sedicivalvole87) reported
@HorsforthBrewer This is very **** guys. Hope it doesn't dishearten you, can you get a something like an @ring doorbell popped up? Ours at home is battery powered and just need charging every few months, at least you can post their faces if it happens again.
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Kathryn Brandt
(@KBtheFirst) reported
@ring I have been on hold for 15 minutes to initiate a return, your chat won’t help. Please help I have meetings today I can’t get out of
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Brandon Atkins
(@BrandonAtkinsX) reported
Just had another TERRIBLE customer service experience with @ring. Explained myself 3 times and then asked for a sup twice before the rep wanted to gather info then refused to transfer bc he wants to “respect my time”.
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Aki
(@KuroAkiGames) reported
@ring what is the point in having Support when they can't even hear and understand you and all the guide and help they give is legit the same steps you have been trying for the last 10 to 20 times? I don't understand how a Mac Address is going to help if the device isn't online!
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James P
(@JvonPfleiderer) reported
@RhonaRaskin @ring Don’t get me started on Telus Home Security. If Nest let’s you down don’t move to Telus unless you want to experience more pain, frustration and anger.
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scanartist
(@scanartist) reported
Aight #utah peeps… WTF was the loud #bigboom at 8:30 this morning? @nextdoor and @ring are blowin up talking about it?
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Amjid Khan
(@akhan999) reported
@ring I’m done with ring support now thanks. There’s nothing you can do to help. But thanks anyway. Even my wife who never gets involved in this stuff said it’s useless now.
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Siobhan
(@Buff_Shuff) reported
@ring our device had gone offline (despite their being no Wi-Fi issues & being hardwired) and is now not working at all. Have tried all advice on your website, but no joy! Can you help? @CeiakaPhillips
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Rhona Raskin
(@RhonaRaskin) reported
If you use @ring doorbell they do not alert you yr subscription has ended. And you CANNOT pay to continue except on ORIGINAL device. So if it ends while you are travelling TOO BAD! The whole point of the security system....useless... #badcustomerservice
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Sarah
(@_SarahGeorgina) reported
@ring hi, any reason my ring bell has gone offline and every time I try and re connect it says 'setup not complete. Check your password.' I'm definitely putting the correct password in
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autumn leigh⭐️⭐️⭐️🌟
(@ninjie89) reported
@ADT is legit the worst company ever don’t use them. Their equipment never work and they charge you for them to fix their equipment. When you try to cancel because their equipment legit never works they try and charge you an arm and a leg. **** you #adt use @ring
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Dan
(@DanInRealLife00) reported
@ring why can't I update the firmware on my Ring lighting bridge?! No matter what I try, the update never completes. I can't usey lights. HELP!
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