Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Horn
(@MikeHorn_Curls) reported
The average person probably thinks there's an issue with their internet and that's why their @ring videos are skipping today. It's definitely a @ring server problem.
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Dave
(@twonks) reported
@Free__Tech @ring O ****, just setting mine up (ring 3 ) don’t tell me it’s going to be going off every 2 minutes. 😫😤
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Andrew Godfrey
(@firehawkgodfrey) reported
@ring my Rssi is 47 and health report is good, and I have a fast internet, but I haven't been able to connect all day. My ring doorbell is only a week old. Please help!
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Jake Putman
(@JustJakeP) reported
@ring I’ve been on hold twice now for over 30 mins each time, got disconnected both times!!! Trying to set up my security system, can you help please??
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Tommy
(@tcarr85) reported
@ring I was getting help for a problem with my devices, your care agents promised to look into the issue and get back to me, I followed up and they said they were still looking into it, that was 9 weeks ago. No one is responding now. Can you help? Or should I give up and move on?
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RealSilentNinja
(@RealSilentNinja) reported
@ring send a tech to fix my issues or get hot with an lawsuit. Choice is yours.
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Kent Walls
(@kentwalls) reported
@ring bought two cameras and two solar panels this year in May. The solar panel already no longer charges my camera 7 months later. I've cleaned it properly, unplugged it, etc. Everything you are supposed to do and no fix. Do these have warranties? Bought on @amazon
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Belal
(@belishthemozza) reported
@jakepaul stop talking all this **** and let’s meet @ring
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Kevin Chan
(@Zelgie) reported
@ring our ring app is not connecting to ring server. It keeps staying at loading mode status. Then it says the ring app has a temporary connection issues. What's going on?
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020
(@facisback) reported
@MikeHorn_Curls @ring Did you try the web login? I want to see if you're getting the same error message as I am. Mine too has skipping on the phone app but no error msg. "Sorry we had trouble loading your event" is on the web login. I am hoping you get that msg too to see if this is widespread
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Babs
(@lmnop88) reported
@ring muliple phone calls, & hour call w/Eric today. No resolution still. He stated he needs me to send the loading errors to him. I just want my system to work. Someone please research before calling client. I've sent screenshots, called...help resolve pls.
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020
(@facisback) reported
(cont'd) There is no mention of this message "Sorry, we had trouble loading your event" anywhere to my knowledge on the net - so it doesn't seem to be a known issue. YET. @ring Again it loads somewhat on the app, and staggers after a few secs. On the web, the vid history quits
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Cheveryn
(@cheveryn) reported
@ring Could you help med with the part number for a replacement power adaptor with EU plug for the base station?
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J. Burke
(@JB_775) reported
@LukeWalkitout I literally was seconds away from tweeting something similar. My dogs freak ******** out every time that @ring commercial plays.
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RealSilentNinja
(@RealSilentNinja) reported
@ring send a tech to fix my issues or get hit with an lawsuitor two.. Choice is yours.