Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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RealSilentNinja
(@RealSilentNinja) reported
@ring send a tech to fix my issues or get hit with an lawsuitor two.. Choice is yours.
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Mike Horn
(@MikeHorn_Curls) reported
The average person probably thinks there's an issue with their internet and that's why their @ring videos are skipping today. It's definitely a @ring server problem.
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Gary's Here
(@Gary_LV) reported
@ring placed order on the phone 12/7, never received confirmation, cc charged, no one can tell when order will ship, order has expedited shipping, no one send my order info, missing from acct too, the issue can only be escalated, not resolved, awful service, I need order by 12/14
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Nic Peters
(@croydonic) reported
.@ring I'm having a pretty awful customer experience right now, and I'm sick of waiting 4 callbacks & unhelpful responses from a no-reply mail address. Twice now I've been promised a call back and not had one. Can someone please get in touch to to help? #ring #badcustomerservice
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Jayesh Mistry
(@JayeshBolton) reported
from
Bolton, England
@ring Bought my ring doorbell last month and there is always a delay when someone rings the bell of around 60 seconds poss more. I have tried reinstalling app and even changing my internet provider but still not working. Please help!!
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Kent Walls
(@kentwalls) reported
@ring bought two cameras and two solar panels this year in May. The solar panel already no longer charges my camera 7 months later. I've cleaned it properly, unplugged it, etc. Everything you are supposed to do and no fix. Do these have warranties? Bought on @amazon
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RealSilentNinja
(@RealSilentNinja) reported
@ring send a tech to fix my issues or get hot with an lawsuit. Choice is yours.
-
Jake Putman
(@JustJakeP) reported
@ring I’ve been on hold twice now for over 30 mins each time, got disconnected both times!!! Trying to set up my security system, can you help please??
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rouni
(@rouni_sultana) reported
@ring have been waiting for a supervisor call back since Sunday after an hour on the phone. Spent another 30 mins chasing on Mon, assured would get call back. Now Wednesday. Poor service like the poor quality of my doorbell
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Alex
(@Real_Alex_Y) reported
@ring This has to be a software issue!
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Joane Newman
(@01010Newman) reported
@ring trying to find out the status of an order placed over 30 days ago is a nightmare! Does it typically take over 30 days before you ship an order?
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Andrew Godfrey
(@firehawkgodfrey) reported
@ring my Rssi is 47 and health report is good, and I have a fast internet, but I haven't been able to connect all day. My ring doorbell is only a week old. Please help!
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Kevin Chan
(@Zelgie) reported
@ring our ring app is not connecting to ring server. It keeps staying at loading mode status. Then it says the ring app has a temporary connection issues. What's going on?
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Cheveryn
(@cheveryn) reported
@ring Could you help med with the part number for a replacement power adaptor with EU plug for the base station?
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BUSINESS REVIEWS / NEWS
(@BusinessWarning) reported
@ring Hello, there was a Ring order placed under my name and credit card, but it’s not listed on my acct history, perhaps another acct was used, can you help locate which acct I used to place the order?