Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 4 |
| New York City, NY | 3 |
| Los Angeles, CA | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Shawinigan, QC | 1 |
| Charlotte, NC | 1 |
| Münchberg, Bavaria | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Swindon, England | 1 |
| Dortmund, NRW | 1 |
| Waterlooville, England | 1 |
| Pittsburgh, PA | 1 |
| Batley, England | 1 |
| Jacksonville, FL | 1 |
| Tavistock, England | 1 |
| Everett, WA | 1 |
| Colorado Springs, CO | 1 |
| Bend, OR | 1 |
| Bath, ME | 1 |
| Newnan, GA | 1 |
| Rome, Lazio | 1 |
| Amtsberg, Saxony | 1 |
| Stroudsburg, PA | 1 |
| Arnhem, GLD | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Kyle Rath
(@kylerath) reported
@ring can I get help with my account? I've moved and I need to remove devices remotely from my account.
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🅱🅰🆁🆁🆈 🆆
(@bwoodz30) reported
@ring Hey! My chime has all of a sudden died! I’ve tried it in different sockets across the house but it doesn’t even light up anymore and can’t be found in the app. Can you help please?
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Lesley Maslen
(@lesleyhayward1) reported
@ring we have just moved house and our ring doorbell is still registered in the previous owners name. Help please 🙏 we completed the request for you to contact them, but it’s been 4 weeks now and nothing. It seems such a shame to throw it in the bin as it was included new build
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Gary Scott
(@Garyscott62) reported
@ring Thanks to your support team who spent ages trying to fix my stick up cam to no avail , however even with a good WiFi signal it would not work , just tried a Wi-Fi booster as a last resort and all perfect now so this seems to have been a good way of fixing the problems
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Mark
(@mark31415) reported
@ring hi, just got a wired doorbell to use as a trail cam. Only needs to come on at night. Trouble is when it powers on it makes a massive “Ta da” sound. Can’t see how to stop this. Can make the button press sound quieter but not the power on sound.
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Killswitch キルスイッチ
(@IamKillswitch) reported
@BWalkerTTAGGG @ring I've been there 22 years and my only encounter with a bear before this last year was like 5 years ago. It was chilling on the side of my house. I went for my phone and it ran away. They never attacked my garbage cans until last year. 4th bear trash incident now.
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Brian Binette
(@BrianBinette) reported
@ring Just had someone wonderful help me but could do nothing with a situation where I'm 3 weeks removed from getting a floodlight cam replacement (warranty) but no ETA on when it will arrive. Huge security void for my home. What can be done?
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John Wagner
(@realJohnWagner) reported
@ring @Thomas_Kehoe_ I’m having the same issue, I’m using the app and getting same results. I haven’t tried on the website
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Michael
(@Tanner9Michael) reported
@ring Link not working
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Kevin Hughes
(@kevinhughes) reported
Hey @ring can you please help me understand how you can go from very responsive as a help account and talking about a fix underway to completely silent and ignoring my questions if the fix is still in progress or resolved? What kind of company just goes silent on an issue?
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Edward Winkler
(@edward_winkler) reported
@ring Love how you did not resolve the CS issue with any admission that your policy is the actual problem….. but if a customer calls you out on your ethically poor decisions, you take care of them. Note to public.. ring may be unethical, but they are just waiting for you to tell them
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ToddyDucati
(@toddyducati) reported
@ring @DewFreak And now the police will arrest that poor bear since the ring shared the video with them.
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Mark
(@mark31415) reported
@ring The issue is the power to it is on a timer. When the timer turns on the doorbell makes a massive power on noise. That’s what I want to stop it doing. It needs to be turned off during the day.
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GOConnor
(@GrahamOC1) reported
@ring hi guys, just wondering if there is an issue with the app on your end? I am unable to delete events from the event history or from the device timeline? I have checked your status and all appears operational? Thanks
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Harish Singh
(@_Harish_Singh_) reported
Ok. Of everything out there, I think @ring security is the worst in customer support !
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