Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| Chicago, IL | 4 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| Manchester, England | 3 |
| Sevilla, Andalucía | 3 |
| New York City, NY | 3 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Zürich, ZH | 2 |
| Charlotte, NC | 2 |
| Kingston upon Hull, England | 2 |
| Pittsburgh, PA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Harris
(@Ryan23Harris) reported
@ADT Extremely disgruntled by you’re dealer “safe haven”. Our door bell is malfunctioning. Had it less than a year and we have to pay for someone to come out to fix an issue we didn’t create. #dontbuy buy @ring doorbell instead.
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TLiMS63
(@peacewyns93) reported
@ring I’d have to let Amazon know that the customers absolutely correct,issue them a refund because their package definitely was not delivered
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emma cruxon
(@ecruxon) reported
@ring failing to call me back to discuss the refund they owe me yet again. what a surprise. the worst customer service I have ever experienced
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Gordon Stake
(@skifastergordon) reported
@ring help. My ring keypad was off. I have been recharging it for a few hours. No light flashing. If I unplug it, it does not work. The red lights are on around the three circle (police, fire and safety) buttons.
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datadavd
(@datadavd) reported
@ring easily has the worst return process I’ve ever experienced. Not only was it comically overly complicated, but the process is a massive waste of resources.
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Deno
(@denocobb) reported
@HoosierHystrcs @ring this is a cry for help!
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Mark Goodyear
(@markgdyr) reported
@ring Your site is broke and won’t let me cancel Protect plans. Support is broken too. That’s one way to ensure customers can’t leave.
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Nick Ponesse
(@Nick_Ponesse) reported
@ring my doorbell is not staying on so I called technical support. They said they see the issue and will update my firmware. Now my device will not even turn on. The representative said oh ok well you can buy a new one because that one may be broken. How does this make sense?
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David Page
(@dpage99) reported
@ring What other people think that’s missing, hence the poll. Think this may help Ring understand what customers would love to see from Ring. Your new cameras are 1080p again, lots of people I know including myself wish Ring was HomeKit compatible. Extra sensors for cameras be good to.
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debbie kirby
(@debbiek11522373) reported
@ring please tell me why your cameras are so difficult. All mine sit down simultaneously and can’t get them working again. So over #Ring. #WasteOfMoney
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reallyireg
(@gerilyn47519293) reported
@ring It is so sad that when customers have a problem and they tweet about it, you have them go to DM's so when you customer-service-fail them again, you think no one will find out.
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Hoosier Fan 4 Life
(@Hoosierfan1971) reported
@HoosierHystrcs @ring Happens with old age Eric. **** just stops working right.
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Latin Spice™
(@Latin_Spice1) reported
@ring Cameras are showing offline when in fact they are capturing motion and working fine. What is the issue?
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HoosierHysterics!
(@HoosierHystrcs) reported
@stephsthompson @ring There isn’t enough tape in the world to help me
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Jim
(@James_Andrew33) reported
@ArloSmartHome products are such garbage. Only thing worse than the products themselves is their incredible lack of customer support. Looking for better options like @Ring