Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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HappyInWLA
(@HappyInWLA) reported
@ring need help! How to setup Ring app on iPhones so I get the doorbell ring but not motion alerts. Literally driving me crazy with notifications of ME outside. When I turn OFF notifications in my settings, I míos the doorbell rings 😩
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Mark Cahill
(@drogmark) reported
Hi @ring Is the rich notifications issue the reason I have stopped receiving motion notifications to my phone?
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I'm Tanner Powers?
(@t_raypowers) reported
@ring I need my Rich Notifications to work! Please fix it!
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Lee Millner
(@LeeMillner) reported
@ring Any updates on this. Been down over a week now.
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cyrena
(@cyrena_m) reported
@ring this is getting kind of ridiculous that this is still down. some of us don’t have premium for all cameras and the Rich notifications are one of the only ways to catch things happening in the moment. really disappointed in Ring right now.
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Mike Reynolds
(@Mikeyreynolds01) reported
@HappyGlove21 I've got the ring doorbell 2. Battery powered one, works well, videos fine but sound on mone seems poor, when yo udo the live talking, the sound at the doorbell end isnt good apparently. @ring havent been much help, which isn't good. Even got the signal extender/chime Pro.
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AJ sethi
(@palsethi) reported
@ring Hi is the system still not working my ring just shows its updating and not work at all
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Lisbon Lennox
(@LovingLife1888) reported
@danielray @ring Surely someone from the media need to pick up on this, its shocking the lack of info, just the same stock reply to everyone for a week. Really bad comunication
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Garrick Johnson
(@rumpleminz2000) reported
@ring Any update on this? It's almost been a week, and I didn't realize how much I use this feature until it's broken. If it's only battery operated devices, this would seem an easy dev fix... Please post update soon!
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Armani thomas
(@Armanithomas19) reported
@LovingLife1888 @OMGsushibacon @ring Reach out to jakecybersupport on INSTAGRAM they’re good and also tested and trusted for their recovery services, they recovered my snapchat account back In less than 30mins.. I suggest you reach out to them for help..
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...
(@silentaug) reported
@ring @OnlineGoddess Hey @ring you really should communicate this better to paying customers. Send an email to us or something. Can’t imagine why in this day and age it would take two weeks to fix a feature like this at least stay in rich. #ring #alarm #hello
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Lisbon Lennox
(@LovingLife1888) reported
@OMGsushibacon @ring At least tell us how their dealing with it? What their doing? How the problem came about at all? Or are you hiding something? Has your servers been hacked and all our privacy and account details compromised? I know it sounds far fetched, but your being vague
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OMGsushibacon
(@OMGsushibacon) reported
@ring I'm paying for a service and rich notifications are still broken. The canned "sorry it sucks, here's a link to our status" page is not enough. Can we get an actual update?
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simon_bentley
(@simon_bentley) reported
@ring I've had the same issues with my Ring Video Doorbell Wired version since the issues began, so the problem does not seem to be limited to just the battery powered versions.
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Renée Mason
(@rmdraw) reported
@ring please give the option of turning off the new ‘zoom’ feature and hurry up and fix ‘rich notifications’. It takes so long for the live view to pop up that those notifications were a huge help. Losing them makes us feel less secure. @psychosuave
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