Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Meriden, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@mrvrants) reported
@ring Bought a flood light cam 2.5 years ago, just stops working & im all out of luck cos out of warranty! not the first device i’ve had from you that just stops working just after warranty! pretty poor don’t you think!!
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halie paige
(@byers_halie) reported
@The_Jeremy @ring Dm Dellycrack22 on Instagram he can help you fix your account right now within minutes mine was fixed massive appreciation can't believe i could access into my account again
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Some Average Guy
(@nvchad2) reported
@ring I believe it was just a momentary internet speed issue, most likely on my cell service side. It normally works very well.
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Kimberly McKinney
(@mckkim) reported
@ring How are you going to have an outage since MAY 21st without a resolution? Customer service says “sorry”. An outage for almost 5 months, with out ab ETA, doesn’t make me confident in your product. What’s going on?!
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Meeka
(@msmeeka100) reported
@ring y’all customer service sucks. Trying to switch to a different email on the account and your representative Rhea was a complete jerk and not understanding at all. Your people have no compassion and was no help at all!
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leanne clark
(@leanneclark) reported
@FileTrekker @Skoolboyerror87 @ring I still have the issue despite multiple DM exchanges and a 50 minute call with ring earlier today. I had a firmware update Friday and it appears to be stuck in that cycle as it’s not restored. So frustrating. Oh…they did offer me a 30% discount to buy a new one #laughable
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NSAalarms
(@NSAalarms) reported
@GhostbustersLDS @ring Might be a ghost, or might be an Amazon employee or hacker accessing your ring spy camera! 😱 Don't settle for mediocre security, contact us to get an end-to-end encrypted security system. The difference is as clear as a broken vacuum vs an actual proton pack! 👻🎒
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Kimberly McKinney
(@mckkim) reported
@ring how do you have an outage since MAY 21st with no resolution on a fix? Customer service says “sorry”. This doesn’t make me feel too good continuing my business with you!
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Andy Engin Utkan
(@enginutkan) reported
Ring @ring support is the worst. Stay away!
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Charly Foulkes
(@BULLY_DNB) reported
@ring my doorbell is starting to piss me off, will notify me when someone walks past and the camera works instantly, even shows a picture in my notification, but as soon as someone rings it, the app stops working. Fix this. And yes I’ve tried rapid ring app and it’s also trash
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ناصر النعيمي
(@MaZaGe) reported
@ring i I bought your products from #etisalat unfortunately I have very bad customer service
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Tom Smith
(@tomcsmith) reported
I have a @ring doorbell and it's extremely poor. You get a notification every time a car goes past, but someone can walk up and dance in front of your door and nothing. On the rare occasions it does work, notifications are about 15 seconds late.
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WinC
(@win_dough) reported
Hey @ring you should really make it easier for someone to add devices to a subscription. Also your help/chat feature is archaic - maybe a little improvement there might be worth it.
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Jeremy Holloway
(@The_Jeremy) reported
@Ring b4 requiring people to reset their passwords, how 'bout u fix your contact website so it doesn't generate trust certificate errors n Safari & Chrome? That'd b greaaaaaaaaattttttttttttttt.
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Halie Byers
(@hollywood7455) reported
@The_Jeremy @ring Recently the support service are very annoying,the same issue happened to me and I was recommended to a hacker called Dellycrack22 on Instagram who helped me out
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