Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Lesley Maslen
(@lesleyhayward1) reported
@ring we have just moved house and our ring doorbell is still registered in the previous owners name. Help please 🙏 we completed the request for you to contact them, but it’s been 4 weeks now and nothing. It seems such a shame to throw it in the bin as it was included new build
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Mark
(@mark31415) reported
@ring The issue is the power to it is on a timer. When the timer turns on the doorbell makes a massive power on noise. That’s what I want to stop it doing. It needs to be turned off during the day.
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Dean Wiseman
(@WiseMade) reported
@ring Maybe you should fix your buggy software. I've added and removed this camera several times now, the last update keeps the bloody light on, even if I turn it off in the settings it just comes back on. It won't stay off, it should only come on of when it detects motion. #ring
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Mark
(@mark31415) reported
@ring hi, just got a wired doorbell to use as a trail cam. Only needs to come on at night. Trouble is when it powers on it makes a massive “Ta da” sound. Can’t see how to stop this. Can make the button press sound quieter but not the power on sound.
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Aurora Skylark Ph.D.
(@AuroraSkylark) reported
Hi @ring when you advertise your home security plans, I never see BIPoC represented. I saw a commercial where there was a break-in at a white family's house/cops called. My first thought was, if this was a black family, the cops probably would've shot the family calling for help
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Paula Helms
(@phelms1) reported
@ring is the website and app down. I keep getting a whoops something went wrong. No notifications or able to view video
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HHN POPPA
(@PoppaLlanes) reported
@ring It's crazy how nobody from customer service from "Ring" help you get into your account, even if you give them your info like your email. My ring has my old phone number and they can't even change that. I had my account on my phone, phone broke so I changed phone and number.
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David Hartwick
(@DavidHartwick_) reported
@kentonsmith @ring Upon further inspection on a bigger screen, it does appear that it could be a very small bug crawling across the glass cover, particularly at the end when it goes down and disappears. I am going with that as I will sleep better tonight lol
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Kevin Hughes
(@kevinhughes) reported
Hey @ring can you please help me understand how you can go from very responsive as a help account and talking about a fix underway to completely silent and ignoring my questions if the fix is still in progress or resolved? What kind of company just goes silent on an issue?
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Neale Duffy
(@duffy_neale) reported
@ring I have cancelled my plan. No point having a system where you have to turn notifications off as so many domestic animals ect are detected. Having a decent system that can differentiate between a cat and human is a start. No I won’t DM. Or call. Fix your product.
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Eric S
(@Eric_S67) reported
@ring why should I recommend your door bell camera? I've owned it for only about six months. But every time we have a power surge or quick blip of an outage. Your product can't reconnect to the network. I have to disable the 5g wifi do a reboot and then reconnect the ring.
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Indiana Walkingstick
(@outspokenkills) reported
By the time @ring let's you know someone was in your yard, and you pull up the camera. It's been 5 minutes, they already got your **** and left... or you're dead cause they was coming in. Sad and scary all at the same time.
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Gary Scott
(@Garyscott62) reported
@ring Thanks to your support team who spent ages trying to fix my stick up cam to no avail , however even with a good WiFi signal it would not work , just tried a Wi-Fi booster as a last resort and all perfect now so this seems to have been a good way of fixing the problems
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Lesley Maslen
(@lesleyhayward1) reported
@ring You just sent me numbers to call, we have already tried that!!!!! I think we will have to just throw it in the bin. What a shame that it becomes useless when it’s still so new! Bad service really
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C.J. Canady
(@PhantasmalBook) reported
@ring hey... um is it just me??? Or is it only my ring that's showing connection error.
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