Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Chicago, IL 4
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
Manchester, England 3
Sevilla, Andalucía 3
New York City, NY 3
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Charlotte, NC 2
Kingston upon Hull, England 2
Pittsburgh, PA 2
Loveland, CO 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • _disney_74 Kathy 🌷 (@_disney_74) reported

    @ring very disappointed that my doorbell lasted less than 3 years. Customer service wasn’t much help just told me to buy another one. I would think the device would last a little longer.

  • Nikhil_savio Nikhil Savio (@Nikhil_savio) reported

    @ring you have a connection issue with the ring base system and you're asking me to wait for 48 hours????? Your contact center said so...

  • jake_delferro Jake (@jake_delferro) reported

    @j1keromer @ring Yeo wtf? It doesn’t give u like X amount of storage for free?

  • 8christianpaolo Christianpaolo (@8christianpaolo) reported

    @ring how can you not have a call to action on your app when the free trial runs out. There is no where on the app I can go to purchase my subscription please fix as this is very frustrating.

  • Lindzell_LFC Luis Diaz’s knee (@Lindzell_LFC) reported

    @ring why have you made the idiotic decision to stop supporting the excellent Rapid Ring app…..??????? 🙄……….and so now forced to use your really 💩 Ring app which is slow, clunky, poor UI/UX 🤢…sort it quick or Eufy cam (which do not charge subscription fees) will be busy

  • acrazyfoo Ryan Combs (@acrazyfoo) reported

    @ring I can't pull up my account on my Android phone. After 20 minutes with support they said it's an Android wide problem, that doesn't seem true. Is there a widespread issue?

  • Margymoo This is me 🧶 (@Margymoo) reported

    @ring I really need your help. I have new phone and can’t access account ?

  • hamandsql Ham and SQL (@hamandsql) reported

    @ring is garbage... I can't get it to pair, per @ZWave_Alliance compliance rules.

  • StephHammy Honey Horneè (@StephHammy) reported

    @ring hi there, I have an issue with my order and customer support seems a bit confused. Can someone help me please?

  • peterbruce peter bruce🐟 (@peterbruce) reported

    @ring hello, my ring chime is not working, no power at all, tried everything, please advise, thanks

  • DMAW 👩🏻‍💻🗳🇺🇸👽☠️🤖😻💙😷💉🌈 (@DMAW) reported

    I ordered a @googlenest doorbell camera because I’m sick of the @ring f’ing up. They “tried” delivering it Saturday said no one was home spoiler alert, @ups never knock. It’s supposed to be re-delivered today. Got an an email from google that it was back in the warehouse. WTF

  • BiggNEO BigNEO (@BiggNEO) reported

    Are you aware that customers can’t see the “LIVE” feeds from the @ring doorbell if they have @expressvpn activated on their phones? You have to turn the vpn off in order to see it. Should a fix come from the doorbell company, or the vpn company?

  • JImboGabriel Jim 🇺🇸 (@JImboGabriel) reported

    @ring Too bad that it probably couldn’t be shared “neighbors” area on app. I had people kicking my door and it was not allowed to be shared. The cameras are good but the app is only good for lost pets.

  • jwarthur27 John_with_an_h 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@jwarthur27) reported

    What utter tosh - trying to login to my @ring account and app, but the Google Authenticator app isn’t working for the mandatory 2-step verification. Called the helpline & I need to be at home for them to provide me with a verification code instead! Absolutely useless! 🤯😡🤬

  • jamesrobertday James R Day (@jamesrobertday) reported

    @ring Dear Ring, the fact you no longer support the Rapid Ring app is one thing, but to disable it completely is just mean. To force users to go through a slow, clunky, multi-step app just to check a camera now is insane. Moving to another solution. 🖕

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