Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

Less
More

ring Hero Image

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Pittsburgh, PA 2
New York City, NY 2
Loveland, CO 2
Blue Springs, MO 2
Essen, NRW 2
Charlotte, NC 2
Seattle, WA 2
Saint-Cyr-en-Val, Centre-Val de Loire 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • ffcherry jc (she/her) (@ffcherry) reported

    ,@ring what the heck? For 4 days I have had the exact same issue with the motion detector. I can disable, but the app won't let me enable it when I'm done. I have called customer service and they keep telling me to do the same things. But they are not fixing the issue!

  • Brickenbracker Brickenbracker (@Brickenbracker) reported

    @ring Hi. Can’t log in, ‘error occurs’ when I try to change password, not been able to access cameras for a few days now. Is there a problem?

  • iFuxkBbws Deion  (@iFuxkBbws) reported

    @ring So i just brought a ring camera. I have the doorbell video camera and the motion sensor is every bad i have the sensitivity up max and it never detects when someone car pulling in the driveway. it only detect when somebody come up to the ring and it show up late.

  • mhaithaca Mark H. Anbinder (@mhaithaca) reported from East Ithaca, New York

    @KarlisMusa @ring The app can tell me the charge percentage. That’s about it. Right now two of the three pathlights are offline.

  • prointegr8 pro.solutions (@prointegr8) reported

    @ring Trying to contact you, number doesn’t format correctly so you get ‘Number you are trying to call is Disconnected’. The issue is in how the number is formatted when you click (to dial). I tried to raise this with a support agent when I finally got through, but it was impossible.

  • AllThatJass__ 👑 JASS (@AllThatJass__) reported

    @ring is the absolute worst!!

  • halfmarathonman Half Marathon Man (@halfmarathonman) reported

    @ring Already talked with support. They confirmed it’s a Ring issue and that you guys should be fixing it.

  • Torquemob D’s & R’s are all dickin’ us! (@Torquemob) reported

    Disappointed in @ring what alternatives are out there? I have tried posting to neighborhood groups with information and video of people up to no good but they keep denying my posts. WTF #Ring ?

  • OklahomaHoney_ ☽ Mayzey ☾ (@OklahomaHoney_) reported

    The fact that the @ring agent told me my doorbell is defective and it’s an error on their end but the “best they can do” is offer 35% off a new one and “they graciously refunded me for this month” like… obviously? I can’t ******* use your service? I need a new video doorbell

  • wave22 C Galloway (@wave22) reported

    @ring My outside light went on in the middle of the night without me turning it on. How is this possible? I turned it off and it turned itself back on. Your chat service was a poor experience. #techbug

  • JoeM_303 Joe M (@JoeM_303) reported

    @ring how do I get through to someone at tech support that can actually help me? I need 2nd or 3rd level support, not the scripted troubleshooter. I have a specific account issue.

  • Jonesy1313 M Jones (@Jonesy1313) reported

    Hey @ring what’s the point of having your products if you deny a post of suspicious activity in the neighborhood portion of your app? “While posts must relate to crime and safety, not every crime or every safety event can be posted.” WTF does that even mean? #ringcam #ring

  • kevinfeeds Kevin Kenstler (@kevinfeeds) reported

    @ring tried calling ring support multiple times, system keeps disconnecting me, tried chat snd bogus agent told me to call again and got disconnected again. I told chat agent this and she got frustrated and ended chat…Seriously??? WTF time to return ring products.

  • flicksnews Flicks News (@flicksnews) reported

    @ring Will do but there is no device health issues. It’s the chimes that are not chiming when the doorbell is pushed. I know at least 3 people with exact same issue but I bet there is more. Everything is fine!

  • Brickenbracker Brickenbracker (@Brickenbracker) reported

    @ring Thanks. I can’t log in. I have the latest app version. Just me or is there a problem?

Map Check Current Status