Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| Chicago, IL | 4 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| Manchester, England | 3 |
| Sevilla, Andalucía | 3 |
| New York City, NY | 3 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Zürich, ZH | 2 |
| Charlotte, NC | 2 |
| Kingston upon Hull, England | 2 |
| Pittsburgh, PA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
-
Yeah 2021!
(@MarketStar4) reported
@ring Has anyone actually received help from ring since the last update? My ring doorbell has not worked properly since the last app update. Ring uninstall the update.
-
Yeah 2021!
(@MarketStar4) reported
@ring Your link to private message is broken. Will not send messages
-
Steven Badeau
(@StevenBadeau) reported
@ring welp, you can't fix toofid.
-
Georgia
(@AquarianGeorgia) reported
@ring I have my notifications turned off at night for motion detection. However my Amazon devices still alert at 2-3am when the milkman delivers!!!! HELP!!!! 😡😴🥱
-
skforce17
(@skforce17) reported
@ring - bought a new home security kit this past weekend and the sensor would not connect to the base. Was on a call with customer service for an hour on Sunday and they could not fix it and escalated it to level 2 support. Have not heard back from anyone since then. help please!
-
Paul Rodgers
(@Rodders3001) reported
@ring Hands down worst support ever. Contacted twice, kept trying to get me to buy replacement part, eventually conceded it was under warranty. Still said easier for me to buy it. When I argued said they would said one under warranty. Never received.
-
Yeah 2021!
(@MarketStar4) reported
@ring The app no longer allow you to download videos after the update. I called support, they were no help. I pay for cloud service. Ring doorbell 2020 release
-
Michèle #stayshome 🏡 😷 🦻🏻 #wearshermask
(@ottawadeafgirl) reported
@ring I need help setting up Ring doorbell 2. Specifically this part: Press and release the small black button on the front of your Video Doorbell 2. THERE IS NO BUTTON?!
-
GC94610
(@gcura45) reported
@ring on the phone again for the probably the 5th time this week as usual, NO HELP. Seriously thinking about switching to @googlenest at this point. Two broken ring pro’s with zero customer service.
-
GC94610
(@gcura45) reported
@ring your customer service hotline personnel are quite rude & did not help with an issue I have on a replacement ring pro you sent me. He also said I am wrong with my knowledge of networks and wifi. By the way, I work in that field.
-
Jen Rodrigues
(@jenannrodrigues) reported
@ring having a hard time trying to return a ring doorbell that doesn’t work. I bought in on the ring app how do I return it?? When I do my order number it doesn’t find it. Help.
-
Ria Hall
(@memyself_n_boo) reported
Do you have an issue with service @ring
-
Clark
(@Hunk21061) reported
@uscpsycho @ring I have no problem with my Ring System
-
Eric Chase
(@chasefromnj) reported
@ring Question. One of my first generation keypads used to always have the green light solid. Now all of a sudden the green light is out and won’t come back on. Is there a problem with the keypad?
-
Mitch Woods
(@MitchMitchWoods) reported
@ring Hi. I've changed phones and tried to log into the app/desktop. It's stating that it has sent me an email for a verification code, but the email isn't in my inbox. Ay help would be much appreciated. Thanks