Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Manchester, England | 3 |
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Detroit, MI | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Talladega, AL | 1 |
| Milwaukee, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
-
Miz Mocha
(@MochaMiz) reported
@ring Doorbell stopped charging after 2 years. Nothing wrong with the battery, wiring, or wifi. Supports says buy a new one. Seems like a base plate issue. Will trash before buying another one.
-
Mike
(@miciphone) reported
@LouiseB09141005 @ring To bad there is no standalone siren (connected to WiFi) for doorbell owners.
-
CryptoMan
(@XRPenthusiast1) reported
@ring it's crazy how many times this doesn't connect when i need it and it misses video recordings. Going to cancel it and toss in trash where it belongs
-
Rays of Magic
(@whitehousemagic) reported
@ring @JoeSarsero Check out Reddit. Lots of buzz there with people with same issue. I have issue too at 2 locations so it is Ring and not you. They need to admit that.
-
Vince
(@Vnxe90) reported
@whitehousemagic @ring I have the same issue ring doorbel not wired anymore in app it show battery now. Everything was working fine till i got app update.
-
Rays of Magic
(@whitehousemagic) reported
@ring I'm just going to wait, no time to troubleshoot, plus nothing changed on my end and others have same issue, so it is Ring.
-
Rays of Magic
(@whitehousemagic) reported
@ring is there an issue with doorbells being knocked offline and power going from hardwired to battery? Lots of buzz on reddit and it happened to me too.
-
Phil
(@thscharmingman) reported
@ring has got to be the worst company I’ve ever dealt with customer service wise. You’d think after purchasing thousands of dollars in products you’d get one competent customer service rep. Super disappointed
-
Andrew Rennie 🙂
(@andrewrennie) reported
@ring Thanks, I’ve seen that article which doesn’t really help. Why does it need to be a rail transformer?
-
Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
-
Spun on Life!
(@spunonlife) reported
@ring be aware that if you get a new phone you automatically are locked out of your account. Customer service tried to send a text and email but when it didn’t come said I had no other options. I asked for management she said they won’t help you either. #changingservice #horrible
-
Michael Buckingham
(@mbuckingham) reported
@ring I have a ring stick up cam that I just bought. I was going to put it on the ceiling w the included screws but my app doesn’t have a rotate view. Obviously this doesn’t work as the view is upside down. Please help. Thank you.
-
Rays of Magic
(@whitehousemagic) reported
@Vnxe90 @ring I didn't touch a thing and it happened. 2 locations on different wifi. So it is a Ring issue. Probably an update that they pushed out. Scary that they can cause big issues like that.
-
Oliver
(@Ocresswell83) reported
@ring Hello, this doesn't answer my question I'm afraid. Your answer covers assisted monitoring. My question is actually, who provides the cellular backup in the UK when Internet goes down? Please can you advise? Thanks
-
Paula Haver
(@haver_paula) reported
@ring Why is our ring cam saying offline on the app but is connected to WiFi? Seems to be problem with live view as it captured movement when I went to reconnect it. First noticed this at 4am today.