Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| Chicago, IL | 4 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| Manchester, England | 3 |
| Sevilla, Andalucía | 3 |
| New York City, NY | 3 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Zürich, ZH | 2 |
| Charlotte, NC | 2 |
| Kingston upon Hull, England | 2 |
| Pittsburgh, PA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Wiseman
(@WiseMade) reported
Dozens of @ring Spotlight camera owners having issues with light not turning off (only at night) after being triggered by "motion". Having same issue called support, he did some "checks" says motion sensors is broken, tries to sell me a new camera. Not passing the smell test. #bs
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Andrea
(@AndreaShadduck) reported
@ring and they sent me a new device that I could register under myself that he won’t have access to and it will help to keep me safe. I cried after this phone call. Ring could have said oh well, but they really helped me! 🥺
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☯ SweeT T ☯
(@Infamous_T21) reported
@smthomson67 @ring It’s been down all day
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Geek_News
(@Geek_News) reported
@ring Thanks guys I figured it sounds like it isn't resetting properly..again user error. Appreciate the quick response #Geeklove
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Martyn Dowson
(@MDowson954) reported
@ring doorbell 2, not connecting to WiFi. Tried resetting router, tried resetting doorbell. Both didn’t fix the issue. Any ideas. Got a full battery and nothing in house has changed WiFi wise. Other devices no issue. Time for an upgrade?
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Louise
(@Louise63544316) reported
@ring Annoying it came back online after 1hr and 30mins and now today again flashing blue not connecting switched off and the plug and back on and nothing no lights!! The internet is working perfectly fine everything else connected what's the problem with this service that I am paying
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The Hook Up
(@TheHookUp1) reported
@automated_hous @ring Yes. I feel like this might be the worst looking install I’ve ever done. I normally make a point to put them in nice rows, this method makes me look 10x as crazy.
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
@ring No problem.
-
Dan Nickson
(@emt_uk) reported
@ring is your system down??
-
CrimeToBurn
(@CrimeToBurn) reported
So we have over $1,000 of @ring devices but our 2 year old hardwired doorbell battery isn’t holding a charge anymore. We’ve worked with customer support to try to fix and they’ve only offered us a pretty lame discount on a new one. Anyone have a doorbell cam they love?
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Brad Schmidt
(@bradqpublic) reported
@ring why did you stop sending screws with install kits? Screws that are not readily available anywhere. First step down the poor service stairs in my opinion. So disappointed
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
I got into the old @RING account. The device last used was in 2018 — March 15 to be precise. The cell phone is in bad shape. I may have ‘damaged’ it after upgrading and before tossing. I was thinking it was the cell BEFORE that one.
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Andrew Savory
(@savs) reported
@hainsworthtv @ring Fun fact: Ring require "upload speed higher than 5-10 mbps" for their Solar Pathlights to work. The Ring hub falls offline with anything less. This is for *lights*! No camera or video. I think Ring bandwidth hog engineers should all be told to use 56k modems for a week 😠
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KC
(@kathy_marie19) reported
@Sears I still haven’t got the help I need with an online order. Yes, I’m past the return window, but all is pointing to me being sold a #counterfeit @Ring doorbell. Ring says contact the seller, seller refuses to accept its fake. #help
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Megan McGrath
(@meg_mcgrath) reported
from
Los Angeles, California
Dear home security twatter-ers, @SimpliSafe or @ring? Why? Help! 🙏🏻