Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
New York City, NY 4
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Kingston upon Hull, England 2
Chicago, IL 2
Pittsburgh, PA 2
Loveland, CO 2
Blue Springs, MO 2
Essen, NRW 2
Charlotte, NC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • sailfrosty Sailfrosty (@sailfrosty) reported

    @ring They told me to DM to look good but then didn't actually help. They told me to call the same number that had previously told me to call when I got home. Why have a camera to check on your home if you need to be home to access it?

  • anupchavda Anup Chavda (@anupchavda) reported

    @ring is there an outage on using the app? Can’t even log in using rapid ring or the website. All other apps and sites work for me

  • LAX2PHL LAX2PHL (@LAX2PHL) reported

    @frontpoint has had frustrating service for years, it used to just be bad service communication, now they've applied 2-factor auth to my account without my consent. I'm beyond frustrated. Don't waste your time with these guys, just go to a proper vendor like @SimpliSafe or @ring

  • BigBadJon7 BigBadJon (@BigBadJon7) reported

    Hi @ring I heard some people got free replacements of their Gen1 keypad with a Gen2 keypad due to the sound going out issue. I have this problem, no sound on the keypad, but I never got the email for the upgrade. Was this for everyone with gen1 keypad or just a few lucky people?

  • JohnEdCS John CS (@JohnEdCS) reported

    Hi @ring. I should have received 6 months ring protect with my Spotlight Cam Battery 2 pack purchased from Costco UK. I've set up the cameras but have no option on how to set up the Ring protect for 6 months? Are you able to help me?

  • HammerHead256 Ole Skeets 🇺🇸 (@HammerHead256) reported

    Why do I have constant problems w/ my @ring video doorbell 3? I’m on my 3rd replacement unit. No help from ring other than “try everything again”. I don’t have time 2 stand in front of it for 1.5 hours speaking 2 someone who can’t help me w/o escalating the call. #buyersremorse

  • DARKMIRROR002 DARKMIRROR002 (@DARKMIRROR002) reported

    @ring I literally tried to work with you guys and every time you send me a replacement or whatever it's trash flat and simple. Believe me I've been waiting for your company to live up to the expectations that you guys present to the public and I know it works for some and not for other

  • NeverNiceNick November’s Very Own (@NeverNiceNick) reported

    mom was just on the phone with @ring for over 2 hours trying to fix her Ring unused Video 3 that can’t do live view something is wrong with the hardware after figuring that out and saying the device is out of warranty as of OCT20 they offered a 30% store discount 🗑 not cool 🤬😡

  • KevinLeePearson Kevin Pearson (@KevinLeePearson) reported

    @ring your process to transfer the cameras after a spouse passes is the worst of any company I’ve dealt with. You keep asking for docs that don’t exist and making this process worse than it should be. You’re a doorbell cam and more difficult than the house it’s attached to.

  • pontiac0055 Pontiac005 (@pontiac0055) reported

    @DARKMIRROR002 @ring Wow I've had my original doorbell in direct sunlight for years and it's not doing that. I do agree that the solar charger is garbage and was barely charging in direct sunlight.

  • paulrnash Paul R. Nash (@paulrnash) reported

    @notthateric @ring Correction: they've determined that nothing magically bad happened with the power supply after wasting a bunch of my time, so now they can't help me unless I call them and waste more time that way. Fabulous.

  • pizzatime Bill Bode (@pizzatime) reported

    @ring I'm trying to login to my account from airplane WiFi as I keep getting notifications that somebody is at our door. We can't access the app due to an "error". Need help ASAP.

  • smillie7803 CaliSmile (@smillie7803) reported

    @ring is there in outage in Southern California? I have no been able to view videos for almost 8 hours. I rebooted the ring pro. Still nothing. None of my other devices are having issues.

  • bfollett21 Ben Follett (@bfollett21) reported

    @WyzeCam when do you expect the Wyze Doorbell Pro back in stock for ordering? I need to replace my broken @ring doorbell!

  • curls4thewin Curls (@curls4thewin) reported

    Another @ring issue, can't view recordings in timeline or history just a blank screen.

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