Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Barnsley, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Stinton
(@bmstinton93) reported
@ring hoping you can help, my doorbell is constantly showing poor WiFi signal and therefore not taking screenshots every hour and possibly not capturing all motion. I've done multiple speed tests in the same location at 150mb/s and can't move the router any closer?
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michael
(@Lord_Fishbait) reported
@ring Still no response or help from this company. Absolute trash.
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michael
(@Lord_Fishbait) reported
@ring The alarm is bullshit: zero support from the company. Someone stole one from my neighbor, threw the unit in my yard, and when I called ring to try to provide my info so they could return it they refused to help. Don’t buy this product
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Dntchase_Replace
(@dntchase) reported
@ring How about you provide a telephone number where I can actually speak to someone? I tried the messaging & it doesn’t help.
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Atlanta Chuck
(@atlantachuck) reported
@ring Still no help from Ring filed a Better Business Complaint!! Sad 😞 company sad costumer service avoid the Ring !!!
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Jax Lazzo Rhapsody
(@jaxrhapsody) reported
@HardlyTimes @2PupsMommy @ring Actually I live in an apartment complex of 60 buildings, mine is just an exterior building and street facing apartment. The vacant lot was warehouses they tore down five years ago across the street. It's just a doorbell. No clue how you got that idea on my home issue.
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Tyler Tomasino
(@TylerTomasino) reported
@ring I don’t have access to the Authenticator app I used to have to log in. Ring is logged out on all devices now. How can I login with MFA without access to the Authenticator app?
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michael
(@Lord_Fishbait) reported
@ring It’s the service you provided, doesn’t matter what you “strive” for. You refused to help you customer, and made it difficult for me to be a good neighbor. Told me to “call the cops”. All your company had to do was take my info and pass it on to your customer. You refused. Bad job
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Bruce Halperin
(@BruceHalperin) reported
@ring I’ve noticed a bug in the Ring iOS app where sometimes the live view from tapping on a doorbell notification does not show the door controls for my Ring Access Controller Pro. To open the door I have to first exit live view, which isn’t great. Is this a known issue?
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Teddy Ballgame
(@RobotMovies) reported
@ring Our chime quit working and we cannot make it connect. I tried the reconnect in the app, but the chime does not light up at all. Please help.
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Who, me?
(@YesthatsAAA) reported
@ring I have been having some much trouble with my ring alarm going offline every damn day
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Steffan
(@Madfrog01) reported
@ring are there a known issue? My devices and thumbnails aren't working
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Jd
(@Jd95975184) reported
@ring a nightmare, trying to change my phone number on my account as have new phone, it wants me to verify on old phone, through a number i no longer have, phoned customer service they send link to my email i click it give access but wont change number as im not home to ring bell
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Conservative Melissa
(@patriot_melissa) reported
@travthis @ring Same. They work like garbage. Twice it sent false calls to the police. Not fun to have guns out police confront you in your own home. The camera doesn’t work right or the speakers
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YYN
(@Yoni67Yoni) reported
@ring Just a terrible product experience. Tracks every single car that drives by on my block and triggers every 30 seconds to record however when someone walks up to my door it completely ignores. What kind of security is this. If anyone knows of a better product I’m done w/Ring
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