Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Slough, England | 1 |
| City of London, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Barnsley, England | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Nancy H
(@nancyhenry_) reported
@ring camera is giving worst customer service today! Btw if you live in #Canada you should bring you're device into the house to warm up, in order to work correctly! What?
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Eoin O Brien
(@EoinOBrien7) reported
@ring just installed 2 ring floodlight pro cameras. OMG floodlight is a bit of a stretch. Like stepping back in time compared to cheap 20w LEDs. yellow weak light. So bad I’m reinstalling the LED floodlights beside the camera.
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Jan. H. T
(@jellywellys99) reported
@ring after buyin a ring video doorbell a chime Pro a garden camera and a free standing cam you'd think an agent would respond to a disabled customer with cataracts to help them connect them all...what a total waste of good money over a Yr later still not working properly!
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Ben M. Schorr
(@bschorr) reported
Hey @ring, the UX on your website needs a lot of help. For one thing when I click "Submit" on a form, changing the button to grey and giving zero indication of whether the submission worked or is pending or ? is a lousy user experience.
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Nancy H
(@nancyhenry_) reported
A @ring manger called me back and surprise, the issue is with the device and not the fact that I didn't take the ring camera into the home to "warm it up" as the last manger had suggested!?? Ring needs some new employees or way better training. #Canadians don't take kind to B.S.
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fios summer
(@FiosSummer) reported
@ChromeThunder @ring Live dead again. As usual. Why can’t u fix this ?
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Break The Mold
(@AhMaZeRaNgeR) reported
@ring I have many many ring devices. First off i love the products. Question: the ring stick up camera, i have 2. I was going to get a 3rd but i would mount the camera upside down. Would the feed be upside down too? Also have a product list, like everything you carry?
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Lord Bage
(@LordBage) reported
@LIVEpositivity I let rip to down my phone to wake the street up using our @ring camera. 8am, regular as clockwork!
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Graham Parkinson
(@GrahamParkins19) reported
@ring you have the worst customer service ever complete liars
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Patricia
(@RuddyglowPark) reported
@ring Hi, access anything on iPhone. Logged out now can't login on iPhone. Can login on Desktop no problem. Please advise. Urgently need this sorted out.
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Sam
(@sammyvilla7) reported
@ring my v2 doorbell has disconnected and i cannot reconnect it to my WiFi. Your app has been of no help (just blames my Wifi or, rather hilariously, suggests I upgrade and give you more money). The latter definitely won’t happen so can you help me please?
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Glo
(@teachglo) reported
@ring having issues with my ring! Did all the suggested troubleshooting and read articles. Still keeps telling me Ring is offline even though all lights are green! Tried contacting customer support and no response!
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Sent it
(@Kilo_G_) reported
@ring Again, thanks for the poor customer service. You did nothing when DM you 1. No rings in stock 2. Rings mistake not the depots 3. Waste my time over and over again.
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Joey
(@kingguru92) reported
@ring you guys sent me a 30% code but it’s not working at checkout
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David Hollifield
(@DavidHollifield) reported
Man, @ring support has to be the absolute worst support I've ever dealt with. And I have Comcast! It takes at least 30 minutes to do the simplest thing. Had to just hang up this morning after 40 minutes. It's really a shame. It was one of the best before @amazon took over.
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