Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 8 |
| Frankfurt am Main, Hessen | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 7 |
| Mönchengladbach, NRW | 6 |
| Berlin, Land Berlin | 6 |
| Köln, NRW | 5 |
| London, England | 5 |
| Hamburg, HH | 5 |
| Vienna, Wien | 5 |
| Düsseldorf, NRW | 5 |
| Arlington, VA | 4 |
| Los Angeles, CA | 4 |
| Sydney, NSW | 4 |
| Munich, Bavaria | 4 |
| Madrid, Comunidad de Madrid | 4 |
| Croydon, England | 4 |
| Birmingham, England | 4 |
| Bristol, England | 4 |
| New York City, NY | 3 |
| Paris, Île-de-France | 3 |
| Glasgow, Scotland | 3 |
| Atlanta, GA | 3 |
| Kingston upon Hull, England | 2 |
| Chicago, IL | 2 |
| Pittsburgh, PA | 2 |
| Loveland, CO | 2 |
| Blue Springs, MO | 2 |
| Essen, NRW | 2 |
| Charlotte, NC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Damin Jim. I'm a doctor, not a HIPPA.
(@badtakesbad) reported
It's interesting that the @ring app insists that my doorbell is offline yet I get motion alerts. And only motion alerts.
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BHD
(@h_duk) reported
@DerekLinfitt @ring Judging by your replies to me and Ring I am starting to understand why they didn't rush to sort you out. Calling out bad customer service publicly is the right thing to do, but you seem to be one of those 'whatever someone suggests you find a reason to not do it' kinda folk.
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Joseph E.Cronin
(@DeCroJo) reported
@ring I would have to drive 100 miles to my beach-home and then go through all of the trouble shooting so they will agree that it is defective. I am positive it is defective. Why would it suddenly stop working? Not fair and poor customer support.
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Lisa Jayne Golding
(@LJGolding89) reported
Gutted, got a @ring doorbell for Christmas finally got it fitted in the new house but it's not what I thought! It won't connect to WiFi after 3days, doesn't show you the camera just sits offline, then you need to disconnect it and re-add to the device. Hardwork!
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Mark Aldrich
(@Mark_Aldrich) reported
@bt_uk had an engineer out today to fix a broadband issue. Since its been "fixed" the hub has lost internet access EIGHT times! How is anyone supposed to run a business, or use @HiveHomeUK or @ring systems with a totally unreliable WiFi service? Not acceptable! #fail
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droonster
(@DerekLinfitt) reported
@ring Just send me a replacement unit. It failed inside of warranty as evidenced by the monitoring subscription I was paying for. I invested over $300 on the unit/brackets/monitoring for only 12 months of use and no help from Ring.
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Pat Barba 1941
(@MyWanderingEyes) reported
everyone effected by this damn .@ring outage should start a class action lawsuit against .@ring and .@amazon
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droonster
(@DerekLinfitt) reported
@ring Tried to recharge the battery, it is kaput. Ring made my particular model in a way the consumer can’t replace the battery on their own which is what I need to do seeing as Ring has refused to help me in any way. Pure abandonment on a product 12 months old. Horrible customer care.
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SimpliSafe
(@SimpliSafe) reported
@Cooksensei @ring Our plans continue to be significantly lower-priced than our competitors. Our price increase is 70% lower than their recent price increases. But understand that any billing changes can be difficult. Can you give us a call at 800-548-9508 in case we're able to find a way to help?
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IamBob 🌱
(@BrunsBob) reported
@ring The android app never opens with my camera tiles. Fix it please. That's what I like...........NOT!
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droonster
(@DerekLinfitt) reported
@ring All the information is in previous DMs. I went through the online helper then an operator then DMing your Twitter account. Why would I do it a fourth time and getting treated the same way? Again, proof of poor customer care. Going through the scripted motions wasting my time.
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IamBob 🌱
(@BrunsBob) reported
@ring I'll post the error screenshot and the 8 camera tiles missing when I open the app in the DM. I use a Google Pixel XL 4 with Android 11 Ring app latest FYI
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Pat Barba 1941
(@MyWanderingEyes) reported
obviously the .@alexa and .@ring apps do not like #Android phones or @Google play store **** All OF YOU
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Hannah Deakin
(@DeaksDeaks) reported
Poor delivery from @YodelOnline for my @ASOS parcel today. Looked at the @ring doorbell, knocked once on the door (lightly) and left the parcel on my doorstep before walking off. Parcel is open and soaked and the best bit...I was in! I just didn't know as he dropped and ran!
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droonster
(@DerekLinfitt) reported
@ring I already went through the DM process with Ring. This is what I mean by horrible customer care. You’ve already told me to take hike and not back your product. It failed before warranty was up and because I reported it a few weeks afterwards it was your opportunity not to help.
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