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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Device Failure | |
| Commack |
Device Failure | |
 Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Eliza Henriquez
(@Shannote_) reported
@ring I hate the way ya'll cameras record..really cant afford to miss a half a second an yall recording be missing 5 minutes here 9 minutes 20 minutes over here off for 3 hours then start recording again.... i can't understand how yall haven't fixed this very urgent problem...
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Joe Morris
(@Joe55223459) reported
@michelsmit @ring Kindly contact @steven_specter on Twitter he can fix that for you
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nashan868
(@nashan868) reported
@Simon_Bates_ @ring They told me it isn’t great at travelling through bricks - must buy a straw house next time 🙄 they had a major outage less than 5 days ago ! I can’t quite believe I pay for this service monthly !
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Tom Taylor Sr
(@TomTaylorSr1) reported
from
East Brunswick, New Jersey
@ring I had so much trouble with my ring device I have one of the first ones or should I say I had one of the first ones and I went around and round and round with your service department which were wonderful by the way but the damn thing just wouldn’t work right. Got Emphy Great
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Colonel Kurtz
(@FussyDave) reported
@ring hi, looks like your uk site and chat support is down? I'm trying to get in touch as my video protect has stopped but I'm still paying for it
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Paid Ya Stojakovic
(@Brookscass) reported
@ring having an issue. Pls message me
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Peter Hogg
(@PeterHoggCloud) reported
@ring Yet another outage?? Third this month and it's only the 10th!!
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Michel Smit
(@michelsmit) reported
@ring Just had an interesting 2nd call with a support agent, can't login now for over a week since I've forgot my password. Password reset links are not sent because my email apparently got blacklisted. Now I need to wait again for 48 hours (!) to try again??? Really a shame! 😡
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⚜️🍻 Brian 🍻 ⚜️
(@BrianMSTL) reported
@ring another outage?
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Marc
(@_Marc_74) reported
@ring erm the system is down ... again
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Jon Birk
(@jon_birk) reported
@tapestrybeast @ring I called tech support and they said they would “look into it”. I also restarted the modem. Not sure which fixed it. Just a tip: turning off a motion zone then back on somehow fixes motion detection problems. Modem restarts help too. It’s like they fall asleep or something.
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Greg Furry
(@gfurry) reported
@ring Looks cool now how about you get your Mac app to not crash constantly
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Devan Stout
(@devann99) reported
@bandicootboys @ring Oh I'm glad I'm not the only one having this issue. I'm also only getting 2 second recordings and not getting updated motions.
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Jay
(@khetani_jay) reported
@ring Sort your stuff out and tell them not to lie I’ve called up four times now to try and solve a simple issue out 30 days trial means 30 days free trial am I right i’ve spent an hour and a half wasted my time speaking to these Muppets
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Wilson Wolfe
(@Wilson72611799) reported
Is the @ring supposed to work in the cold? Just installed mine 15ft from my router yet I have nothing but connection issues. This thing is garbage
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Michel Smit
(@michelsmit) reported
@ring Probably, but having security products in my home and cannot use them since I cannot login isn't helping. Really bothers me this isn't resolved since my initial call last Sunday... Yeah, premium product with premium price, but unfortunately no premium service.
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Dean Humphreys
(@DeanHumphreys1) reported
@ring I understand there is a major outage, does the team have an update when this will be resolved? It’s not ideal that my home is not being protected.
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Dr. Lisa Durff
(@Durff) reported
Is @Ring offline?
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Marc
(@_Marc_74) reported
@ring Live Calls (Doorbell Dings & Motions)Major Outage Video On DemandMajor Outage
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Georgie Andrews
(@Georgiebird3) reported
@ring I was told 24-48 hours. Then another 24hours. Now another 24-48 hours. I’m so cross you can not let people return products easily when you are a modern company. Get real. It’s now a week. **** customer service involving a lot of my time.
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J D
(@ghostbuster9999) reported
@ring Another week of being ignored by support. I just want to get this multiple months-long bug resolved. Does Ring actually care about my safety and security? Will anyone ever actually help me?
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2--👀's
(@kingizyice888) reported
@ring ring2 is TRASH. Someone rings the bell. Takes forrrrrrr eva for a view. Sometimes no view.. Piece of Junk.. Refund me . I truly don't feel safe
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Dean Humphreys
(@DeanHumphreys1) reported
@ring Is there an estimated fix time for your server issues? Doorbell nor motion working so nothing is recording, not ideal plus live view not working
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Chris B
(@hotwls13) reported
@ring WTH is up with your Stick Up cameras?? I got the 3 pack from Costco and they are not only SLOW, I keep having issues connecting to them. I think I'm past the 90 days so I guess Im stuck with them. UGH #shouldhavewentwired
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cards
(@cards13216581) reported
@ring my spotlight cam is only recording for 1-2 seconds and ends. Advanced motion detection is off it should be recording for 30 seconds. Could you guys help
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Kennyjohn
(@kennethjbasta) reported
from
Milwaukee, Wisconsin
@ring How about being able to set up a notification when Wi-Fi is down and the cameras are not recording?
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K & E
(@bandicootboys) reported
@ring - starting yesterday my cameras went from the 20 second recordings down to 2 seconds. I also see others are having this issue, as well. Is there an ECD for the bug?
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Stephen
(@stekeeley1) reported
Hey @ring & @GLS_Ireland this is the second day the tracking message says “The parcel is expected to be delivered during the day.” And still no parcel!, terrible service.
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Erika
(@ztnolakire) reported
@ring I just got a new phone and now your app is telling me to verify but I don't have access to the old device and you say you're sending a code but all I get is an email telling me why you won't send a code. Can you please fix this? I don't have time to call anyone
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Toya A.
(@XxDark_AngelxX) reported
@ring last night all my chimes and cameras just stopped working. They all say offline and no matter what I try they won't work... is there currently an outage in the WA area?