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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Ring problems in the last 24 hours
The following chart shows the number of reports that we have received about Ring by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
- Online Features
- Device Failure
- Sign in
- App Crashing
- Website Down
Ring Outage Map
The most recent outage reports and issues originated from:
Ring CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Ring Issues ReportsLatest outage, problems and issue reports in social media:
@ring Is one of the worst pieces of smart home tech there is. Never connects, rarely picks up on people that walk directly up to it, did I mention it never connects? Absolute trash.
@ring The “submit” button on the “report theft” page on your website does not work. Customer service won’t help. My ring video doorbell was vandalized and I would like a new one. I have a police report and a video of the incident. Please help me resolve this issue. Very angry!!
@ring my ring doorbell is offline Internet is fine as my other cameras are still working any suggestions
@ADT come get this trash Alarm system and @ring out of my house.
Finally done with @ring terrible customer service. Because of their horrible advice I have no monitoring. Will be shopping for new systems soon
@ingolohr @ring @daputz I am having the same issue.
@ring your customer service is terrible and so is your logistics department. Waiting over 6 weeks for products and was just told it will be 7-12 more. I’ll be sending my whole order back when it finally shows up. 1200$ btw. But hey, thanks for the yard sign…. #ring #fail
@ingolohr @ring Problem exists only on my iPhone. Wife's phone works. workaround is now using the Rapid Ring app on my iPhone.
@ring hey guys please help for about 2 weeks now my pro doorbell has had major issues no recording, live view is errors and freezing. Tried everything. Please help!
@ring my stick up camera won’t turn on, we’ve charged the battery and replaced the battery. Still nothing. The blue light won’t flash. It’s about a year old, can you help?
@ring is there a problem with the live video since last Friday? Videos are being recorded when movement is detected, but live videos always gives a still picture and the clock is running, but video is actually frozen.
@ring They’re not “running as normal.” I’ve had these for 2 years. And it wasn’t 1 call. It was 3! You have a firmware issue. After the last rep reset all the cameras this started. The outlier was a new, replacement camera that was behaving normally until reset. Fix it.
@ring hello…. How do I get hold of someone in support? The online chat is not working
@ring Hey Ring, what’s up with the huge security issue introduced when you pushed “modes?” Now cameras stop working at 12:00 am and don’t begin working until 5:00 am! And yes, I’ve called, no one has a clue! Big problem. Huge!
@ring Last week my alarm keypad went off line & a Ring technician helped me get it back. Today it has gone offline twice & both times it has also taken itself off my list of devices.The first time I reinstalled it but is it time for a replacement?
Hey @ring can you help me please? My lights on my new Wired Floodlight Cam is continuously on. I’ve tried settings, schedules, motions, turning it off etc. (But it keeps coming back on) Anything else I can do?
@ring why is it so hard to speak to someone who can speak clear English and that can actually help when you call? I’ve asked to speak with a supervisor several times and they give me some bullshit about being in a meeting.
@ring I really wish Ring would stop with all the app updates each time they update it causes problem.
What if I didn't have an account? I actually asked this and was told that in that event, they can't issue refunds? What? You have my card number, but you can't issue a $30 refund to the card used to make the purchase? Really @ring - really?
@MattyeIsaBaddie My son is so bad I put a damn @ring camera in my kitchen!
After 1 wk of my @ring doorbell being down and calling for a replacement I receive the wrong one! Called support and am being told they can't just replace it and they have to 'investigate'. #frustrated @ring help a loyal customer out
@ring is there someone that can help me in tech support. Called yesterday and want feeling the love
@ring my name is Guillermo Garces , member, I have a tech issue with one of my cameras , after 1 hour troubleshooting it was concluded that I need a camera replacement. I’ve been a sub of the $100 plan since day one , due to an expired card I apparently lost the extended warranty
@ring hi guys, last night I was asked to DM you with an issue I have. I DMd but it seems to have to gone through to Ring U.K. and I haven’t heard back. Will someone pick it up? Thanks.
@ring my doorbell 4 keeps going offline over the last few days. My WiFi is working normally with good speed. I’ve gone through the reset/reconnect to WiFi - it worked again briefly, but has gone offline again. Can you please help?
from Bedford, England
@ring my video doorbell is constantly sending phantom motion notifications with no video recorded! I’ve adjusted all settings and it’s still happening! Is this a Firmware issue??
@ring @lindamujer_xo She was a reimbursement and settlement for the pain and heart ache for the top priority, that wasn't a priority. It's too late to ensure that she can rely on your product, due it not working when it was supposed to work. lol my lawyers will be in touch. @ring
@lindamujer_xo @ring Dam wtf that's stupid
@ivansalinas100 @ring idk , **** is bullshit . it didnt catch anything at all . it jst shows the car there and poof it disappears
@lindamujer_xo @ring Maybe just bad luck or who knows