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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (21%)
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Sign in (18%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Diego |
Device Failure | |
 Toronto |
App Crashing | |
| Cumming |
Device Failure | |
 Islington |
Online Features | |
| New York City |
Device Failure | |
| Commack |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Martin🏃♂️
(@Ianmartin_gc8) reported
@ring I can't reset my password I can't login what's going on ?
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Scott Gorham
(@scottmgorham) reported
@ring I cannot get my chime pro reconnected to my WIFI. Holding the button for 15 seconds did not factory reset. On the phone now with support with estimated hold time of 30 minutes? Really? Can anyone help with this?
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inam Khan
(@inamKha39354858) reported
@JiRongMFA @Ring we can't forget your help mam ! Every bad situation china help me but we need one help from you @PAK_SAC
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Tom Mallory 🇺🇦
(@tom_mallory) reported
@ring I hate these things. A walk around my neighborhood triggers one set or prison lights after another. Crime is down. People in most areas do not have to live like this, to live in fear.
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bertie
(@bertiem00) reported
@ring your password reset is not working!! No matter how many times I change it, it doesn't recognise the new password
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Megan ULTRA #MAGA Girl 🇺🇸
(@MeganSmiles) reported
Don’t buy a .@ring camera. The wi-fi is unstable & to fix it, you have to press a button on the camera itself. Not easy when it’s mounted up high. They have no solutions other than getting a ladder. And if you’re out of town, too bad. Other cameras are better. Stay away. 👎🏻
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Jennifer Nanni
(@jenniferznanni) reported
Can’t login to @ring account on the app using the correct password. Can login via browser with no issue. Is there a fix for this? Thank you!!
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Stacie
(@stacie1987xx) reported
@ring I can't log into my ring door bell. I can't log into my account! I've got a new number and I can't access through other devices. Help!
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jenny 🐶
(@j3nnylynnn) reported
@ring To clarify, I am not trying to be difficult or complicated. I wasn’t able to get much help from the customer service phone line, so I’m reaching out here and trying to be as thorough as possible to understand why this sudden change took place. Thank you for helping me.
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MM
(@mediaismax) reported
@ring have DM you numerous times but am getting ignored. Can you help?
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Drew
(@DoubleODrew614) reported
@ring Is there an issue with not being able to see live view on the app? I can only view live when there is an motion alert…if I go myself into one of my cameras and select live view it keeps stating unavailable
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J P Singh
(@jpsinghagm) reported
@ViBusinessIndia Visited vi store in Surat @Ring road .Found worst staff @this store. No care for customers..Really disappointed…
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🏁PST Tee🏁
(@Titty_Jenkins) reported
Hey @ring one of my cameras is offline and it won’t let me reconnect it.
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richy one kit
(@richardmather14) reported
@ring my emails have been hacked and can no longer log into ring app …. Your answer buy a new camera !!!! Terrible customer service …. Avoid
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Thomas
(@tweetingtomh) reported
.@ring Unplugged/power down alert? Is there a setting that can be changed/updated to alert, separately from motion settings, when a camera is unplugged or otherwise powered down? #RingDoorbell #ringcamera
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BillThePremiumMilker
(@InvestorNoob) reported
@ring Since our interaction, I've rec'd an email to enable geofencing. This was one of the replies provided by your forum mods in which it did not help most. Yes, I've already tried that prior to my post on twitter and again since your email. Still not working. @ring @amazon $AMZN
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Terry Hall
(@telhall30) reported
@ring_uk @ring some help please my faceplate / battery screw has become stuck and has now rounded off any ideas as I may have to break faceplate to remove as currently on a 10% battery situation with the spare ready to go in?? Doorbell2 model
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Diana
(@hypomanicII) reported
Let me just say that @ring has a lot of nerve pushing their security cams & alarm systems in our feeds when it’s been WEEKS since their last app update completely screwed up the ability to control any of their hardware. And they’ve yet to fix it or even address the issue. #FAIL
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Perry Gascoine ⭐️⭐️🌎
(@perrygascoine) reported
@ring 1/2 One of our cameras was stolen as part of a robbery attempt. Fortunately I have the protect plan & you sent out a new camera. Unfortunately, you sent a chime pro instead. We’ve had to pay a workman today to fit the camera but due to an error from ring it couldn’t be done
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✝️ Rhonda 🇺🇸 🇺🇦 🌻
(@rhondam48178441) reported
Anyone else having trouble with their @Ring App this morning? I restarted it. Now will let me login but comes up as a new user and wants me to add a new ring doorbell. Can't get through to CS. What’s going on?
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Timothy Masters
(@Timothy93756074) reported
@ring We have ring, but I also have an Apple Watch if I go down it will call 911 within 30 seconds unless I deactivate it
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Kyle Mc
(@KyleMcK_31) reported
@ring Hi my ring doorbell won't let me live view. It says camera not available right now. I have tried the app and website and it still doesn't work. I have a very good fast Internet connection. I'm not very happy because I'm paying for the ring protect. Can you help please?
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amy sri
(@amysri7) reported
@ring @ring what's stopping you to make Ring alexa skill available worldwide. Whats the problem
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cyber_gakusei
(@Cyber_Gakusei) reported
@jenniferznanni @ring I'm having the same issue
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oldstuff
(@oldstuff19) reported
@peter86969061 @SusanTPohlmann @ring No, several better security cameras than Ring don’t charge anything for Cloud storage. I have 15 cameras on my property of 4 different brands. The 2 Ring cameras are the worst.
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jenny 🐶
(@j3nnylynnn) reported
We’re paying for Ring protect to save videos for 6 months, & even though we’re still paying for this protection plan, ring changed our storage to 60 days storage without our knowledge. so all the videos we needed to save have been deleted and are unretrievable. WTF. @ring
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Cat Gibbons
(@catgibbonz) reported
@ring we are cannot login to our camera /doorbell in UK the last 2days? What is the issue?
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BigPhil
(@FilthyPhily) reported
@ring @CraigDealey Still not working
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Don Nantwich
(@DonNantwich) reported
I love my @ring doorbell, I get home from work, make a brew, find my slippers, sit at my computer, after a few minutes I get notification of motion at my front door, me 15 minutes earlier. <slow hand clap>
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Joe Hood
(@Joe_Hood_Music) reported
@ring What’s up with editing camera motion zones at the moment? The points won’t move. Super buggy. Latest version of iOS on iPhone 14 Pro. Latest app.