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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Online Features | |
 New York City |
Device Failure | |
| Commack |
Device Failure | |
| Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Atkinson
(@AckersStorm) reported
@ring Ok so it’s been 12 days since this problem occurred. Why isn’t it fixed yet?
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Alex W
(@alxnpt) reported
.@ring A 12 day outage on Ring device rich notifications. Any update on when this will be fixed?
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Just Jamie
(@jamielorraine73) reported
Too bad the #ringapp is SUCH a HUGE issue. I'm about to toss my @ring cameras, my solar panel that barely works, and my echo show into the trash and get the @googlenest cameras instead. Can't even add a shared user without issues! Can't do anything w/o issues, really!
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Just Jamie
(@jamielorraine73) reported
@ring That the person never responded to my invitation....which is false. They did. I did it for them. WHENEVER there's an issue your customer service just reiterates what's SUPPOSED to happen, but never does happen because the app doesn't have those options that should be there.
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Mark Tucker
(@MarkTucker_com) reported
@ring When signing into account on Iphone12Pro, the Email/Password area shows white text (invisible), not black text. Thoughts. no way to sign in.
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Grissomizing Vegas 🌴 🇺🇲 🌴
(@n_ludvigson) reported
@ring I got a new smartphone & now I can't login and/or connect to my doorbell. I tried account verification but it says I need my old phone. HELP!!
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Michael Thomas
(@MichaelCoyne83) reported
@ring Still no fix??
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Nick⚽🥅⚽
(@mintbury) reported
@ring Cool how about fixing Rich notifications. That have been down for 3 weeks.
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Kelly Dennis
(@kelzipan) reported
@ring 8/17 still broken. 😑
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Sara Villalobos
(@savi_mama) reported
@ScuderiaAsino @ring @amazon Just terrible…
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Jamie Hill
(@JamieHillUK) reported
@ring Hi, this is still not working. Not good enough. Discount on the monthly payment I am making would be a good start until resolved.
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Saia23
(@SilentRevolt23) reported
@ring Rich notifications are a very important part of the service and a main reason why so many of us love Ring. If this issue is not resolved very shortly, it's already been almost 2 weeks, what actions does Ring intend to take to compensate us for this inconvenience?
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Natasha 🤷🏾♀️
(@natashaania) reported
@ring Is this also impacting your shipping bc I don’t have my order I placed with expedited shipping and now being told to wait ANOTHER 3 to 5 biz days while logistics researches the issue. Unacceptable!
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Andrew MacMillan 🏴
(@AndrewMacMiIIan) reported
@ring Hi, are you any closer to having this issue resolved?
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naimis
(@thenaimis) reported
@ring Fiiiixed. No more spooky cat deja vu matrix glitch.
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Robert Hammer
(@Hammer716) reported
@ring Why don’t you have a superior that has the capability of fixing this issue contact me directly like they said they would
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ChrissieTorcaso
(@fuego_rojoDartz) reported
@ring Do you have any intention at ALL to fix this issue? Or are you just screwing all of your customers hoping we'll turn a blind eye?
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Randy Westfall
(@RandyWestfall2) reported
@ring I will join the choir on the rich notifications not working. Very frustrated that it is taking this long to fix. Away on vacation last week and having to go live for every notification was/is ridiculous. Don't worry about pasting your canned response. I have already read them all
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Customer's Voice
(@CustomersVoice) reported
Just tried calling the @ring customer 'support' team again and was told I would have to wait 45 minutes. ANSWER THE PHONE or help me via a different channel!!
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Wyverns Rose
(@wyvernsrose) reported
@ring My experience sucks. Your billing system is terrible and overcharges and keeps trying to charge additional payments.
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Just Jamie
(@jamielorraine73) reported
@ring I just told you all of what was wrong. Lol my husband cannot use the app under his own account as a shared user, even while following the steps. I'm sure I'm not the only one with the issue I'm describing. Because I've seen others say the same thing. So, I bought a nest system
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Kevin ☘
(@IrishGuyKevin) reported
@ring I got the alert that Rich Notifications are working again. But they are not working for me. I have a strong signal, so that isn't the issue. What should I try now?
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Bird
(@Bird14093343) reported
@wrnm460 @ring Exactly the same issue. Yet nothing in their status board to report it!
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Amjid Khan
(@akhan999) reported
@MzCaramelCookie @ring It’s so small how does it even help. I disabled them immediately
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Michele Sussman 🌸◕‿◕🌸
(@MicheleSussman) reported
Rich Notifications have been down for almost two weeks with no update from @ring when they will be restored. Not the customer service we are paying for.
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iCarlos
(@CAMV77) reported
@ring It’s been 12 days since the rich notification service went off, I use it a lot with my paid Ring service. Almost two weeks and no fix in the immediate future?
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Sara Villalobos
(@savi_mama) reported
Wtf @ring? Commercials showing a woman’s house nearly burgled and a young black man ring from the porch?!? Why? There is no need to perpetuate a stereotype that is harmful to people of color. @amazon you should know better.
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joey garcia
(@joeytehgreat) reported
@ring My rich notifications aren’t working anymore, is there a fix coming?
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Laura Strachan
(@StrachanLit) reported
@ring New device. It notifies me when trucks go down the street, but not when someone comes on the porch. How do I fix this?
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Mommalump
(@aimeelumpkin75) reported
@ring How much longer will the rich notification be down? This is such an inconvenience to wait for the history to process the video to see what happened 30 sec to a minute prior.