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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features | |
| Arlington |
App Crashing | |
| Arlington |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tamar Weinberg
(@tamar) reported
@BenjaminCook @elisabethos @ring Yes, but my mailbox isn't that close to the door for it to necessarily detect the Person... Nest is far superior, but not every home setting lends itself to an ideal setup. Delivery people would rather throw things on the steps than walk up and ring the bell. That's my issue.
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vanessa barrett
(@vanessajbarrett) reported
@ring thank you!! we have lots of windows and doors but don’t need more than one keypad and don’t need an indoor motion sensor. debating an outdoor camera but was hoping someone could help with customizing a package that won’t break the bank?
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The Fish Bowl
(@toddsfishbowl) reported
@ring Ever since the outage my driveway camera never came back
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Human Confessions
(@HumanConfession) reported
@SANJOSEMAILMAN @ring You in trouble. Say nothing Use disraction Let us pray
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Maximus Lemon
(@MaximusLemon) reported
@ring please turn down the ads you play when you call the help line. It's much louder than the music it switches between and if it was designed to make me want to hang up it almost worked
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56bucks
(@56bucks) reported
@ring I have ring doorbell pro and flood light cam. Both went offline and won’t go back. I am out of town (which is why I have security cams) how do I get them online without physically being there to reset?! The whole purpose of these devices is compromised right now!
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Kai
(@kaigradert) reported
@Haje .@ring just required me to sign in to unsubscribe. Then when I was signed in, they required me to enter my email before unsubscribe. Terrible UX. Don't do that. You will end up in the Spam folder instead.
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J D
(@ghostbuster9999) reported
@ring I’m still waiting for any kind of support. This makes me very nervous about placing the security of my family and my home in the hands of Ring. Will anyone EVER help me?
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vanessa barrett
(@vanessajbarrett) reported
@ring I’m trying to have a package customized for my home at a reasonable cost. I went on chat and they can’t help me and told me to call and now there’s at least a 45 minute to even SEE if i can afford something. there has to be a better way.
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ppaterso
(@ppaterso1) reported
@ring Hi team. I haven’t been able to login since the issues that were resolved on 28/11. I get “an error occurred. Please try again later”. Prior to this my App couldn’t load the dashboard or connect to cameras so I thought I’d to log out but can no longer log back in.
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Pars Lee Sorse
(@ParsLeesOrse) reported
@ring Guys, why has the pc app for win10 stopped working? Can't login. Saying password wrong yet I am connected on the android app.
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Mitch ™Ⓜ️
(@kade6767) reported
@ring We received an order that was ordered in error. It never should’ve been ordered and need to return it and missed mailman to refuse delivery so it’s not working on website to initiate a return
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Steph M.
(@stephaniecm1988) reported
@ring just spent an hour waiting for advanced tech support since my Ring 2 went offline two days ago and won’t reconnect. Was told no one is available to help me.
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Darian
(@Darian_K_R) reported
@ring part of my order did not arrive. Chat did not help and phone times are almost an hour. Can you help?
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Vinny
(@VlNN1E) reported
@ring I’ve been down this path with you loads of times ... It never improves I’ve even had the router in the window and the camera directly above it about 3ft away it’s only going through a window and it still shows low signal ... The sooner you put an Ethernet option on the better
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Penny
(@Penny_Jo59) reported
@SANJOSEMAILMAN @ring I would invite her in and have a little sit down at the kitchen table and ask her some questions, then I'd give her some answers and send her on her way.
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Felix
(@FelixGGoinsIII) reported
I can't believe how bad @ring support is. The mobile app and Alexa skill are full of bugs and #Ring would rather blame the user than fix the problem. It isn't hard to read what Alexa Skill says will work and then have Alexa reply "Ring doesn't support that" @amazon failure
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Aaron Abbott 🐗
(@aaron_abbott) reported
from
Springdale, Arkansas
@ring I have been unable to login and see any alerts for the past few days? Is the site down?
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Grumpy Gammon & Peaches
(@RP0903) reported
@ring your system is garbage. You can place your camera on top of a router and it would still struggle to connect. Very unstable connection, instead of ******* around with the app, just concentrate on the connection.
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Chester Smith
(@BigChetSmith) reported
@ring ring's help is useless. I am trying to change the detection fields for a floodlight camera but my ring app does not have the buttons described online. Can anyone help?
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Mark Lewis
(@MarkLew66633343) reported
@ring Just had a Pro installed. It has sufficient power, good WiFi, it completed an internal software update and goes offline. I have reconnected WiFi, reinstalled the device, same result, it works, updates software then doesn’t. Frustrated, please help
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Tim O'Neill
(@james20tyrone1) reported
@SANJOSEMAILMAN @ring Can you come back on Thursday at nine, that’s when they pick up the trash
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Cătălin Bridinel
(@CatalinBridinel) reported
The way @ring doesn't ring during a aws outage is ridiculous. I understand why it wouldn't record of it's offline but the bell and chime are always connected. Why won't it just... RING?
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RM- RadicalModerateCA - We Did It!
(@ModerateCa) reported
@SANJOSEMAILMAN @ring No insider trading tips here...so **** off!
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Dwayne Davis 🌊 🌈
(@DwayneSDavis) reported
@SANJOSEMAILMAN @ring If she was in distress, I would help her. If she wasn't in distress I would drop a bucket of pig's blood on her head.
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Heather Toll
(@msheathertoll) reported
@ring Are the doorbells having trouble connecting with the iPhone 12 Pro Max? Ever since I got my phone, I can’t see live video and it is constantly disconnecting. Internet/WiFi is not an issue!
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Amjid Khan
(@akhan999) reported
@ring I had to ask the neighbour to provide cctv footage of a friends accidents outside my house. My ring only covers my driveway on purpose. Ring really is lacking continuous proper recording it really lets this system down. Yes will require more cloud storage...
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steve wadhams
(@stevewadhams3) reported
@SANJOSEMAILMAN @ring Get ******** off my porch
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Brian K. Jones
(@bkjones) reported
@ring - your site says the floodlight 2-pack is $80 off today. It’s not. I quoted it at the same price a month ago. Please fix.
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Mitch ™Ⓜ️
(@kade6767) reported
@ring Awesome! Thanks so much for your help. Since I didn’t need it and they needed a new one it worked out better than returning. They’ll just give me what I paid for the Ring. Even Steven. Have a great week and stay safe.