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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Device Failure | |
| Commack |
Device Failure | |
 Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@AndroidPolice Total crap. @Canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Luke Carter 🌖
(@Luke_Carter56) reported
@ring Are they any closer to fixing this issue? It has been going on for a long time ?
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Lady
(@MsScarlett) reported
@david_witty @ring So sorry to hear this. Do u have a battery device? The battery devices we have from ring r garbage. They pick up wind but not a person 5 ft away. The wired flood r good but wow the battery devices r awful.
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Sandy ♡
(@sndynt) reported
@ring I've noticed in your latest app update you now no longer include a image of the moment outside of the door, this could be viewed on the lock screen if you pressed down for second and it was enlarge, that was really helpful. Can you not bring this back?
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Ray
(@RayShmn) reported
@ring spent about 30 mins on phone to Ring this morning. Still no resolution to what is a very basic problem. Customer service???
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Lisbon Lennox
(@LovingLife1888) reported
@danielray @ring Surely someone from the media need to pick up on this, its shocking the lack of info, just the same stock reply to everyone for a week. Really bad comunication
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Rhonda Lynn
(@frogsgirl2016) reported
Ok @ring, It’s been a week since the rich notifications went down. Do I need to send my neighbor to help you? That kid can fix anything. 🙄
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Justin Day
(@justindaytime) reported
@ring Fix our picture previews
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Cole's mom
(@GipperFox) reported
@ring are paying subscribers going to be compensated for this outage?
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Stephan Harper
(@StephanHarper5) reported
@ring Hi Ring. This issue is not just effecting battery devices, mine is hard wired and also not getting rich notifications for your info.
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Larry Crnobrnja
(@LarryCrnobrnja) reported
@ring Your “community” is too difficult to use. I have to “verify” every time I sign in. That’s not user friendly.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@watchdeal1 Total crap @RedCanarySong In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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cards
(@cards_suns) reported
@ring Ring you are literal ***. The rich notifications broken for a week is one thing but my cameras all go offline every single night and just stop recording. Just last night I went in all of my cars in my driveway without it picking me up once. What a joke. This has been since MAY.
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Lady
(@MsScarlett) reported
@doodoohpns @ring Its an outage now for over a week
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Ty Kropp
(@tizlad) reported
@ring 7 days and no rich notifications simply not good enough. By the time the go to live activates the reason for the notifications has quite often gone. How on earth can it take so long to sort out an issue 👎👎
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robert smith
(@dancastree6346) reported
@ring You are still missing my point its the app that is faulty not my camera so dm will not fix the app you need to read tweets properly instead of being obsesed about dm try reporting the fault with the app to the app team
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Larry Crnobrnja
(@LarryCrnobrnja) reported
@ring - I would love to have "snooze" as an option in my modes. For instance, when in "home mode", be able to snooze certain cameras so they don't send alerts, but record motions. Can you help a guy out? #RingIsGreat
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Lisbon Lennox
(@LovingLife1888) reported
@ring @Luke_Carter56 Can you at least give us better updates then, like how many engineers are working to fix it, what they are doing to fix it, whats causing the delay to fix it, and how it failed in the first place
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Mark Cahill
(@drogmark) reported
Hi @ring Is the rich notifications issue the reason I have stopped receiving motion notifications to my phone?
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Peter
(@peterc83) reported
Over a week and @ring are STILL trying to fix the problem with rich notifications. 🙄
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Daniel Ray
(@danielray) reported
@ring rich notification service has been down for over a week. That is really, really bad. People depend on it for the security of their homes. Having a service outage of that length with no mass communication to affected customers… kind of makes me want to find a new service.
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robert smith
(@dancastree6346) reported
@ring That didn't answer my question ? Also fix the live view on the android app it no longers lets me rewind
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rdjones.js
(@rdjones) reported
@ring Really disappointed that it has been 8 days now without resolving this issue.
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Amjed
(@am_jeds) reported
@ring When are you intending to fix this issue please?
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Garrick Johnson
(@rumpleminz2000) reported
@ring Any update on this? It's almost been a week, and I didn't realize how much I use this feature until it's broken. If it's only battery operated devices, this would seem an easy dev fix... Please post update soon!
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hassan ali
(@thaidragon66) reported
@ring Still waiting for the issue to be resolved? Any updates?
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Daywalkerr
(@Daywalkerr) reported
@ring I am have a problem with setting up ring with the new Linksys 6E. The ring app does not list my gateway or see my gateway to complete the process.
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Lizbeth Cintron
(@lizcin) reported
@ring Yes, please fix rich notifications
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Nick⚾⚾
(@mintbury) reported
@ring it has been one work without Rich Notifications and still no update. Can't tell you that you don't know how to fix it. Do better
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robert smith
(@dancastree6346) reported
@ring Yes that part but it keeps kicking me out of the app everytime i try so between the rich notifications still not working and a useless live view not working the ring app its fixing