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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Sign in (31%)
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Device Failure (24%)
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Website Down (17%)
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Online Features (14%)
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App Crashing (10%)
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Errors (3%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Device Failure | |
| New York City |
Sign in | |
 Bottrop |
Errors | |
 Wolverhampton |
Device Failure | |
 Noida |
App Crashing | |
| Atlanta |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mike
(@miciphone) reported
@amazon @ring Too bad #cloudstorage got so expensive that I had to cancel my plan. A plus of more than 34% (instaead of an option of cheaper and shorter storage) is just not acceptable #ring #ripoff
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Latin Spice™
(@Latin_Spice1) reported
@ring Your folks via DM made me take time to complete unnecessary steps to fix an issue that ring already stated is being worked on. How were they not aware of an issue at a company they work for? Unacceptable! Waste of time!
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Mark Goodyear
(@markgdyr) reported
@ring Your site is broke and won’t let me cancel Protect plans. Support is broken too. That’s one way to ensure customers can’t leave.
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reallyireg
(@gerilyn47519293) reported
@ring Can a living human rep based in the US please contact me if I DM you my number? I just sent a partial message and realized I'll be typing for another half an hour{wasting a total of over 5 hrs of my time} if I continue typing the [simple] problem you made complicated?
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Sharlene Martin
(@MartinLitMgmt) reported
@xfinity Your customer service is useless. Offered me $5 after U shut down service in my area on 9/15 for entire day (no phone, internet, tv) to "upgrade." You locked my @Ring video out of connection to your platform. Cost $130 to fix with @Ontech.
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Daryl Roots
(@darylroots) reported
@ring seriously your device is terrible. Notification comes in but you can never answer before the person at the door leaves. #wasteofmoney
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debbie kirby
(@debbiek11522373) reported
@ring please tell me why your cameras are so difficult. All mine sit down simultaneously and can’t get them working again. So over #Ring. #WasteOfMoney
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Kristy Kowal
(@KristyKowal) reported
@ring you know what is bad? When you see someone actively looking into car windows on the street you live on and try to give your neighbors a heads up, but it gets denied. Twice. Do better.
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TLiMS63
(@peacewyns93) reported
@ring I’d have to let Amazon know that the customers absolutely correct,issue them a refund because their package definitely was not delivered
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Jim
(@James_Andrew33) reported
@ArloSmartHome products are such garbage. Only thing worse than the products themselves is their incredible lack of customer support. Looking for better options like @Ring
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non partisan chicken
(@lagawatubbs) reported
@ring “Do not worry HUMANS this is Ring speaking, I will make sure you obey orders of your gov… errr umm .. I mean beep boop I am here to help”
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Josh Wheeler *NEW ACCOUNT* 🏳️🌈🏳️⚧️
(@Joshtwhee1er) reported
Why do delivery people have such a HUGE problem with @ring doorbells? @amazon @Deliveroo your people may as well kick the door down the way they bray it.
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reallyireg
(@gerilyn47519293) reported
@Ring goes on Twitter acting as if they want to help, then does nothing in the DM that they send to you. At least your company is consistent as far as poor customer service! Thanks for wasting even MORE of my time!!!
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Kristy Kowal
(@KristyKowal) reported
@ring Sent one, 14 hours ago. Sure hope no one on my block had their car broken into last night.
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reallyireg
(@gerilyn47519293) reported
@ring Worst customer service in recent history. No help, many excuses and ridiculous agents who don't speak the language. DON'T BUY RING!!!
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reallyireg
(@gerilyn47519293) reported
@ring It is so sad that when customers have a problem and they tweet about it, you have them go to DM's so when you customer-service-fail them again, you think no one will find out.
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reallyireg
(@gerilyn47519293) reported
@Ring DO SOMETHING about your customer service. Had to change password and got locked out of my account and customer service acts like they have never dealt with this before. WTF is wrong with your agents???
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gisgolabetun
(@gisgolabetun1) reported
@amazon @ring #مهسا_امینی #MahsaAmini Help Be our voice
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Mrym
(@Mrym99582588) reported
@amazon @ring #mahsaamini help
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Chrissy
(@omgitsmechrissy) reported
Anyone with an #iPhone14Pro and switching carriers, there's a problem with @ring 2 way authentication sending SMS on both phone and on the website. #iPhone14ProOnAmazon
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Nick Ponesse
(@Nick_Ponesse) reported
@ring my doorbell is not staying on so I called technical support. They said they see the issue and will update my firmware. Now my device will not even turn on. The representative said oh ok well you can buy a new one because that one may be broken. How does this make sense?
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Latin Spice™
(@Latin_Spice1) reported
@ring Cameras are showing offline when in fact they are capturing motion and working fine. What is the issue?
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@jimaverse
(@jollyjim55) reported
@ring He’s down
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Kerry
(@MktgMistress) reported
@ADT worst customer service EVER! Sensor goes out after just 4 months of install w/ repeated false alarms waking me up at all hours. I get a bill from the city for a false alarm 🙄 Call #ADT and gives zero 🤬 Will change to @ring ASAP
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Greg Bensimon
(@_Error_143_) reported
@amazon The Scare (security) reports are bad. The warrantless access to video is awful. A TV show from @ring video? You just broke the camel’s back. Replaced all my Ring devices with another vendor today.
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javiera Brown
(@javieraBrown7) reported
@lambiam @ring I will advise you contact @ACCOUNT_RESOLVE concerning your wife hacked account he will definitely help you recover it because he recently fixed mine
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jlfleite 🏳️🌈🇧🇷🇪🇺🇫🇮🇯🇵🇰🇷
(@jlfleite) reported
@ring hi! Is there any problem on your systems? Cuz mine doorbell is offline for more than 24 hours and the wifi works on any connection besider the doorbell...
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reallyireg
(@gerilyn47519293) reported
@RING PLEASE DO SOMETHING about your customer service agents who cannot fix a simple problem but make things worse by their inability to help. All I needed was help signing in. FIX THE PROBLEM. Grateful I can buy another company's product next time, sorry I won't buy yours again!
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Robin Frost
(@robini71) reported
@ring The problem with this is we're not requesting an improvement this used to work it now does not in the latest version of the app. It is not only broken but unusable in this regard. People who are #Blind can't access some settings their sighted counterparts can and that's not good
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Harry Proctor
(@HarryProctor20) reported
@ring terrible customer service, absolutely no help at all with getting me into my app - I am now home alone with no security!! They let you purchase their products but don’t help with any issues!! #ringdoorbell