Is Ring down?
No problems detected
If you are having issues, please submit a report below.
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
-
Online Features (26%)
-
Sign in (22%)
-
Device Failure (21%)
-
App Crashing (11%)
-
Website Down (11%)
-
Errors (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Errors | |
 Los Angeles |
Sign in | |
| Ascot |
Sign in | |
| Waukegan |
Errors | |
 Virac |
Sign in | |
| Pontefract |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
-
Mitch Frumkin
(@FrumkinMitch) reported
@stevetal @ring Always they bad stuff and forget the happy ending ?
-
Bryan Spahr
(@pizzaboy314) reported
@ring I have a 2020 Ring Video Doorbell that's hardwired and still somehow got down to 3% battery with no warning. It doesn't charge when I plug in usb...does it have to be disconnected from doorbell wires in order to charge? Very disappointed.
-
Steve-o 🇬🇧
(@Me_Scuba_Steve) reported
Tip for all @ring doorbell owners. Write down ALL your 5-digit (QR) codes. That way when you get asked by the app to enter the number you don’t have to uninstall your device from the wall just to get the number.
-
Andrew Tuffnell
(@AndrewTuffnell) reported
@ring Very disappointed with your customer support! My order wasn’t delivered to me by DPD and now I am being told you won’t honour my original order! Terrible service so close to Christmas!
-
Jon Corrigan
(@JonCorrigan9) reported
Anyone considering a @ring doorbell and protection plan should reconsider. Lousy product, terrible customer service. Stuck with the hardware unfortunately, but this garbage company won’t get another dollar from me.
-
Kari Atari
(@karixa) reported
from
Modesto, California
@ring @amazon why does it take 45 minutes before I get notification of movement from my #ringdoorbell ? That’s really poor performance, and not at all useful for security. Please fix it.
-
DK
(@DK05856541) reported
@ring Hi RING. What happens if internet goes down or the thieves cut our internet line outside? Do all the video feeds go down? Are your cameras smart enough to broadcast video locally to an app when it detects no internet? This is a big weak point I find with cloud SEC CAMs
-
Fabiano Mauro
(@ILfabianoCapri) reported
@ring gosh what’s the problem now with your network?! The float camera it’s not recording anymore and the lights is not turning on anymore... no more motion capture... the doorbell is not ringing!!! Seriously it’s too much!!!
-
JK
(@bald_jim) reported
@ring Thanks and that is the problem.......the phone support is outsourced and hard to understand so chatting is better....which is the way it was when I first bought Ring a year ago....you all have made it much worse with no chat troubleshooting.
-
Renee
(@ReneeRevelation) reported
@ring @MasterTheNEC Motion history for my doorbell is not being captured. The video is not there even though there is motion. Please fix. Rebooting my wifi did not fix it.
-
William Gerstenmeier
(@Stealth8488) reported
@ring Is there a problem with the ring system? My spotlight cams and my floodlight cam have stopped producing video but my doorbell cam still is producing video.
-
Andrew Griffith
(@aussiegriff) reported
@MathesonStep @ring Would it help if I asked (again) too @Ring? Have no issue paying the subscription to enable this. Many want to pull your feed into a home NVR to associate events etc. It just seems like a great PR move for existing customers. You know you’ll lose us when someone else does it.
-
Renee
(@ReneeRevelation) reported
@ring Motion history for my doorbell is not being captured. The video is not there even though there is motion. Please fix. Rebooting my wifi did not fix it.
-
Rusty Wiley
(@runrusty) reported
from
Coweta, Oklahoma
@ring how can I get my doorbell back online remotely? Has to be a way. If there isn’t, that’s plain silly. Please help.
-
Harry
(@harrythegunner) reported
@neillatham @ring_uk @ring Was it an issue with the doorbell 3 plus not always picking up people walking towards it ? That’s what mine seems to be doing
-
Danny
(@DannyCosmos5) reported
@ring why does my “rich notification” from my doorbell repeat 4 times on my Apple Watch? This happens every time there is motion at my front door. Please help.
-
Bohannan Joseph
(@Maat1Truth) reported
@ring once again I’m unable to login to my app and see my cameras! I am going to Google Nest and selling your cameras and system on EBay! SO AGGRAVATED!!
-
Snow-Flake Clay
(@klaybus) reported
@ring Just installed a ring "stick up camera" for a friend & am not receiving the 30 day trial. What's up with that? I'm trying to get him to subscribe but without the trial it's hard to sell your subscription. Please help!!
-
Jaime
(@St_Jamez841) reported
@ring hi. My ring app keeps closing when I try to view live video from my spot light camera. Can someone please help?
-
Joy McGee 😷
(@IHeartPaulRudd) reported
@ring I couldn’t get into my account. Reset password. Asking for verification code but it won’t send me one. Instead asking me to go to Control Center from dropdown menu. All I see are Ring products. I need help logging in. Why is this so difficult?
-
Sarah L. Markley
(@DesignSMartly) reported
@alexa99 Just spent time finding a glitch that all of my Alexa devices did not turn off guard when I disarmed @ring The spinning light is annoying, but this is really a dangerous glitch and makes me worried about you two communicating accurately in times of urgent safety need!
-
Sparkle Farts
(@pennydaily) reported
I do not, will not, recommend @ring at any time. Gaps and gaps of time, does not detect motion and does not reset. Trash product.
-
jigar surana
(@jigarmiti) reported
from
Newcastle, Washington
@ring disappointed with your customer service. Unable to contact support after calling 4 times and waiting for almost 5 hours. Even a callback is not helpful as they put me on hold. Really bad!
-
mocrypto87
(@mocrypto87) reported
@ring I called ring and was told I would get a chime in 3 business day! It has been 2 weeks and no chime and not even a tracking number! This is so disappointing! Worst customer service ever!!! I will never order from ring again!
-
OrganicSolventless
(@Cle_Connoisseur) reported
@ring your product are just complete god damn ****. Wow. And your services. Sheeesh baffling how ******* sad this **** is.
-
Sparkle Farts
(@pennydaily) reported
@ring Requested via DM you contact me & info was given. No one has called. No contact made. Had doorbell and alarm system WITH Protection plus for a month and this is a total piece of crap. Rep acts like you are calling a therapist with answers. "oh okay." "well" "okay ma'am" ZERO help
-
Dr. M Shelly Conner ♐🏳️🌈
(@MShellyConner) reported
If companies like @ring subcontract installation with companies like @OnTechServices who is responsible for recompense for poor customer service? I prepaid with Ontech and NO tech showed up. Had to call them 3 times and they could offer nothing for the inconvenience.
-
Bellerophon
(@PBR5treetgang) reported
@ring @alexa99 #RingDoorbell IS THE BIGGEST HEAP OF ****. - AWFUL software set-up App - The camera DOES. NOT. WORK. - Battery runs out and, hey, IT DOESN’T NOTIFY YOU, so missed post galore - Phone battery dies? He’ll, no door ring - so you have to buy the EXPENSIVE, UGLY #Ring alarm speaker
-
Emma Davison
(@emilyemk) reported
@ring we placed an order with you on 27th Nov 2020 and after having to contact you several times already still have no tracking information on our order. This is absolutely terrible customer service seeing as we’ve spent over £500 with your company. Please advise us on this!
-
cos
(@SeeBeeOss) reported
@ring Or perhaps you could help here? I’ve had my Ring Doorbell for 5 months now and I would like to return it for a full refund. Your product is one of the worst I have ever used in my life.