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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features | |
| Arlington |
App Crashing | |
| Arlington |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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StephanieMelhem
(@StephanieMelhem) reported
@ring you have the worst customer service
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Zoé
(@zoe_0898) reported
@ring customer service is absolutely appalling. Paying for a service on top of the cost of device and I’m not even able to get into my account and customer service can’t get my name email or number right to fix this issue and then HANG UP! Fuming
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Rowe Show Boxing
(@GregRowe_RSB) reported
@ring Products are such trash
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Norbert
(@captainnorbert) reported
@ring you subscription has tripled since I got your doorbell and camera. Just charged my credit card without warning or notice at a higher rate. Not good enough. The ability to review videos after motion has gotten longer and longer. So charges have gone up, service has gone down
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Katie
(@Katie2022259) reported
@jennabellie @ring @james_hack12344 was the only person that was able to help me when my account got hacked you can reach out to him.
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Scott Gorham
(@scottmgorham) reported
@ring Hi there. I am having a problem with my stick up cam. It doesn't update the thumbnail in the app like my other 5 cameras do. It takes more than 10 minutes to update and has issues with detection. Can you all help with this?
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aBBY nORMAL
(@aBBYnOR73950816) reported
@StanleyRoberts @ring @DalyCityPD Too bad California disarms the victims and not the criminals.
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BillLegoat 🇺🇦🌻
(@BLegoat) reported
@StanleyRoberts @ring @DalyCityPD Well if that get away car wasn't stolen, they should have NO PROBLEM finding the scumbags that did this! 😡 Hope the victim is OK! 🙏
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Mark S
(@MarkS435) reported
@ring I would burn the house down
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punam Kumari
(@punamKu08080821) reported
@ring @stevebedder Ring customer care number 7478234141#_all problem solve helpline_/;
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Ethan Garofolo
(@EthanGarofolo) reported
@sbellware @ring Feels like passwords back in the 8-bit NES days, where the games would use fonts where i/l and o/0 were indistinguishable, and you had one, brief moment to write them down. One would hope to have advanced in 30 some odd years, but alas, we're still the same species.
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jennabellie
(@jennabellie) reported
@ring is there any way to update my phone number? I’ve been logged into the app forever on my phone & my number changed in January. I can’t login to the website to update because it’s asking for second party verification or whatever. So I updated my password but it logged me out.
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𝙻𝚊 𝚁𝚎𝚒𝚗𝚊 𝙲𝚛𝚘𝚚𝚞𝚎𝚝𝚊
(@agcia87) reported
@ring No you don’t. Start taking down the idiotic daily posts and let us post regarding actual crime and vandalism. If people don’t want coyotes eating their cats, maybe they should keep them inside. I don’t need to read about that nonsense ten times a day
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GARY T. EVERETT
(@THEGARYTSHOW) reported
Dear @ring neighborhood ALERTS 🚨"I don't give **** about them got damn DOGS😡🤬
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THIQUE
(@ThisIsBoonie) reported
@ring I need some help. Every three minutes my alarm is losing connection. Helppppp!
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
@ring Cellular sampling. Fully thought upgrading to a higher plan would get credit for the lower plan and it did not. Phone support did not help but barely able to hear her. Do I simply cancel the basic?
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Mackenzie Trish Belleza
(@belleza_trish) reported
@StanleyRoberts @ring @DalyCityPD Im just curious but we have been seeing an uptick in crime with robberies...the real question is how are so many poor asians able to wear $75,000 watches?🤔
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Douglas Karr
(@douglaskarr) reported
As a follow-up, @ring advised me to restart my phone to update the app. Since doing that, it’s appeared to have worked. Unfortunate that that is a fix, though. It should have always worked.
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Denis
(@daniel42206170) reported
@StanleyRoberts @ring @DalyCityPD Isn't that terrible? What a Society we live in.🔷
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DruHasselhoff
(@DruHasselhoff) reported
@StanleyRoberts @ring @DalyCityPD Blacks have been getting robbed, rapped,beaten and killed for 400 years. Wtf does society expect
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Keshav Parthasarathy
(@kesh_7) reported
@ring hey your app really sucks. When I try to back out a neighbors post and see my dashboard it immediately jumps me back into the post. Can you please fix this? It’s bad user experience
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Anti Gnome
(@anti_gnome) reported
**** you @ring. All weekend my ******* phone got over 39 notifications on FIVE topics yet when I ask people to stop using as if this was Facebook, you won't allow my post? I am SERIOUSLY considering a different door cam. **** you and the horse you rode in on...
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Aunti Fa 🌟
(@LuLuLaurenG) reported
@ring is your app down RN? Wouldn't work,so I un-installed. Now I'm unable to download the app again. What's up?
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Yesenia
(@Yesssy87) reported
@ring I’ve attempted to follow all those steps the previous owners are non cooperating. This is why I reach out to @ring for escalations & help. I’ve purchase this home in June. This steps provided do not provide any help
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David Anderson, III
(@DAthree) reported
And get a @ring camera. I really do think I be trippin and a lot of times I do… but today caught people in my trees and with drones playing peekaboo. I think they even went through my trash. #wtf.
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Ken Laji
(@kenlaji) reported
@ring my front door cam quietly goes offline and never get a notification. Now I have to set it up again. How’s this a security device?
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𝙻𝚊 𝚁𝚎𝚒𝚗𝚊 𝙲𝚛𝚘𝚚𝚞𝚎𝚝𝚊
(@agcia87) reported
@pinetreesungsoo @ring Yes. Especially Ring. It’s flooded with the most idiotic posts I’ve ever seen. I heard a noise. My cat hasn’t come back in 15 days. My electricity went out for three seconds, did yours? I heard music. Wtf
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Siobhan Reilly
(@siobhanreally) reported
@ring I have been trying all day to get help as my mother passed away and I need to change the account to my father's details. Customer Service has been non existent during one of the most difficult times 😡
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haveboard
(@haveboard) reported
Downloading videos from @ring is criminally terrible, and not even sure it’s worth bothering with. And no, the new batch downloading released last month isn’t any better. It consistently fails.
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Steve Bedder
(@stevebedder) reported
Hi @ring we have a Video Doorbell 2nd Gen. A few weeks ago the battery needed charging which we did, a full charge lasted a few days, we recharged, the same thing happened. We purchased a brand new Ring battery, charged it and the same thing happened. Can you help please? Thanks