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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Maynard |
Online Features | |
| Detroit |
Online Features | |
| San Francisco |
Errors | |
| New York City |
App Crashing | |
| Blanchester |
Device Failure | |
| Parsippany |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Melik
(@MelikTerzian) reported
It seems like I have to publicly shame @ring to get some form of help. I’ve returned an item on July 19th and they have not processed any refunds yet. Every time I call I get the same excuse that it’s been escalated. Warning to all: never purchase ring products.
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Ryan Jay
(@ryan4258) reported
@ring It's been 10 days, is there anything new to update or is there nothing new in the past 240 hours? Is this a priority to fix or are Rich Notifications permanently disabled? I need to know if I should go buy a different brand for door surveillance as rich notifications are key.
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Michael Sturgeon
(@doodoohpns) reported
@ManUtdDebates @ring It's not working for anybody
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Bidens_Laptop
(@gfunk9132) reported
@ring It’s been down so long I gave it a few days, ordered a back ordered competitors, and it will be here tomorrow. Lost a ring customer and I know many others that are doing the same.
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Kaitlin Rine
(@krozanski23) reported
@ring @ring this is still down???? Let me guess: short staffed?
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Derek McAdams
(@DerekBamadog) reported
@ring It says it’s offline for battery powered cameras. Both of mine are wired in
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IBiLLy
(@IBiLLyI72I) reported
@ring go away @ring av cancelled my subscription and selling my doorbell to some other clown thats dosnt know about subscriptions, a wont tell them. so u dnt make money. worst company ever
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Mike Reynolds
(@Mikeyreynolds01) reported
@HappyGlove21 I've got the ring doorbell 2. Battery powered one, works well, videos fine but sound on mone seems poor, when yo udo the live talking, the sound at the doorbell end isnt good apparently. @ring havent been much help, which isn't good. Even got the signal extender/chime Pro.
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Sama
(@StayWildNFree) reported
@ring Please fix this! It’s been at least 12 days and still no fix?!
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Marisha
(@marishah77) reported
from
Beeston, England
My ring door bell has been offline for ages surly they should have it fixed by now!! @ring #takingthepee
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president elect Kenya B. Lee, PhD., Astronaut
(@kenyableevit) reported
@ring can we get a refund of this month since it’s still down?
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DScally ️ 🏳️🌈 🐱🔥🇮🇪🇪🇺💙
(@Scally__) reported
@McDonaldsUK @JustEatUK we've ordered Maccies on 2 occasions & had the wrong order. Both times we were able to resolve it with @ring evidence but it took 48hrs. The drivers were no help. What should we do in future?
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IBiLLy
(@IBiLLyI72I) reported
@ring yeh but would help if yer feckin rich notification would work... sick of this nearly been 3 weeks and pay £25 a year for what. nothing works. reported to the uk watchdog . had enoght of this **** company
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Melik
(@MelikTerzian) reported
@ring I have DM’ed you guys already and you’ve provided no additional assistance other than to call in and have the issue escalated.
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iceeejay
(@ijimenez1) reported
@ring We’re still having issues Ring?! Damn, it’s been taking you a while to fix this issue!
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AJ sethi
(@palsethi) reported
@ring Hi is the system still not working my ring just shows its updating and not work at all
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UFCJayDog
(@JayDogUFC) reported
@ring Has this been resolved yet. Issue since 5th August??
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Julia Snowden
(@SnowdenJulia) reported
@ring 8 days later and still not working. Assume we will be getting refunded this month's payment?
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itsmemda
(@attackofdatweet) reported
@ring Any update on rich notifications? Still not working on RVD 3 plus
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Jerry Blount
(@jerryblount) reported
@ring I've experienced a complete failure of at least 2 AMZN leadership principles. I'm happy to help you unfail and resolve my issue. DM me, if you truely believe in the principle, don't bother if it's just talk. #CustomerObsessionFail #InsistontheHighestStandardsFail
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I'm Tanner Powers?
(@t_raypowers) reported
@ring I need my Rich Notifications to work! Please fix it!
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Stocksinv1
(@stocksinv1) reported
Best alternative to @ring ? Clearly they don’t care about their poor service
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chelsea jade
(@chelseajadeleo) reported
@ring Hello do you have any updates as it’s still down? And the page hasn’t changed for a week?
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HappyInWLA
(@HappyInWLA) reported
@ring need help! How to setup Ring app on iPhones so I get the doorbell ring but not motion alerts. Literally driving me crazy with notifications of ME outside. When I turn OFF notifications in my settings, I míos the doorbell rings 😩
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Wattsbulb
(@swattsbulb) reported
from
Detroit, Michigan
@ring and @DTE_Energy You two need to talk. Note how Michigan residents used Ring Neighbors to get/give power outage updates. @DTE_Energy app was not used even when it was recommended. Maybe DTE can feed its graphic metrics to Ring Neighbors app. #IJS
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Sama
(@StayWildNFree) reported
@ParisOfBonbon @ring @MissCAlger Exactly!! Without the rich notification snapshot it’s useless with the major delay. FIX IT RING!!!!
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Michael Thomas
(@mike_thomas_85) reported
@ring @CcSurvivor76 Ring, your copy and paste statement responses are not going down well with anyone! People can accepted a dip in service every now and then but this has been going on for too long with no detailed update on problem or fix time!
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Seanx79
(@seanx79) reported
@ring What happened to the time/date stamp on the live and saved videos? That is a helpful feature especially for police reporting. It seemed to disappear after some resolving issue or update after August 3,2021. I have reinstalled and reset my ring; it’s only in event history.
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Renée Mason
(@rmdraw) reported
@ring please give the option of turning off the new ‘zoom’ feature and hurry up and fix ‘rich notifications’. It takes so long for the live view to pop up that those notifications were a huge help. Losing them makes us feel less secure. @psychosuave
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simon_bentley
(@simon_bentley) reported
@ring I've had the same issues with my Ring Video Doorbell Wired version since the issues began, so the problem does not seem to be limited to just the battery powered versions.