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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Francisco |
Errors | |
| New York City |
App Crashing | |
| Blanchester |
Device Failure | |
| Parsippany |
Errors | |
 Mönchengladbach |
Errors | |
| Los Angeles |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Atomic-Syncretism
(@ASyncretism) reported
@ring I need footage of a vehicle involved in a crime. I have one video from a neighbor but need more footage from other neighbors, how should I approach? I have a timestamp and case report w/ LE. Main problem is the large # of neighbors. Is knocking door to door the only way w/ this?
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ButchC
(@ButchCrnobrnja) reported
@ring - Why can't I stop my solar pathlights from detecting motion DURING THE DAY? Tell your developers to fix this simple issue. NOBODY needs their pathlights turning on during the day!
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ButchC
(@ButchCrnobrnja) reported
@ring I've been through this with your tech support numerous times. There is no option for stopping motion detection during the day. Own up to it and fix it already. #TerribleCustomerSupport
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Nena
(@NenaKaylyn) reported
@ring your customer support is ****. How have they sent me 3 incorrect devices but won’t offer a refund??
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MJ Evans
(@Maya__lovely) reported
I have had the worst experience with @ring and will NVR buy another product from them. Your products are defective and I’ve been on the phone for an hour with your reps, attempting to get a refund. Why is it this difficult?!
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PenguinMania666
(@Mania666Pengui) reported
Hi @ring before you tell me to dm I already have - just wanted to notify you how bad your expedited service team are - telling me I am paying for a ring protect plan yet this morning I have woken up to a message saying no recordings are available because I have lost my plan
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Wooly☮️
(@carefreeWooly12) reported
@ring Bring back ring rapid, your app is too slow
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Peter AnsonWestbrook
(@Pawestbrook1966) reported
@ring must say extremely disappointed -customer service Told there is a software issue and it will not connect. Only about 18mths old. To resolve why don't you buy a new product. Sorry 'no' why can't you resolve your software issue to allow it to work or replace faulty hardware
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Wooly☮️
(@carefreeWooly12) reported
Getting rid of Ring Rapid was the worst thing @ring could have done. The app isn’t half as good as the old rapid app. Takes too long to check on your live feed and notifications.
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Nena
(@NenaKaylyn) reported
@ring your customer service is ****. How have they sent me 3 incorrect devices and won’t offer any type of refund??? After waiting a month
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InternetMexican
(@InternetMexican) reported
Caved and bought a @ring camera. Kinda thankful I did, some random just came to my door saying a bunch of lewd **** and acting ******* weird. Got him to back ******** off my door right ******* quick.
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🐬🐬🐬🐬
(@majicpumpkin) reported
@ring wiw, you seriously need to fix your ring app for ios, motion detection no long working on my floodlight cam & good luck contacting support geez🫣
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Jim Hanson
(@JimAtTheRez) reported
@ring I need some help with 2 of my ring devices not picking up movement quickly.
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🎃 Sρσσƙყ Dαɾƙ Aɳƚιϝα Bʅҽαƈԋ 🎃
(@heybleach69420) reported
@EdgyInAnApron @ring The problem is the surveillance part. Especially when you don't buy the product but someone in your neighborhood does because at that point you are being filmed without consent.
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Dolceprincipe cashapp DolcePrincipe
(@dolceprincipe) reported
@ring It’s huge problem yes and since got this new floodlights cameras it’s been disaster nothing works
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Liリ- 💎🎐
(@Lii_L11) reported
@ring What is the deal with Ring Doorbell going offline all the time. Before you start with the whole spiel about my internet connection and moving the router nearer etc. It’s as near as possible. Nothing else in the house has any issue with the wifi including Ring floodlight.
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StewartB
(@camcanary) reported
My @ring doorbell is now reporting it’s all offline all the time even though it’s less than 5 metres away from the chime pro, which itself is fine. If I ring the bell it comes back online for a few minutes and then drops again. Driving me nuts!
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AllYouCanEat
(@GitMeDat) reported
@ring 2019? Ring has been working "perfectly" with my VPN a few weeks ago! Why am I now required to dumb down my security?
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Juan Carlos Ávila
(@Mayor_Avila) reported
Piece of **** @ring records every ******* thing but my 96 year old mother walking out the ******* door by herself #ringsucks
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Alan Cox
(@coxy731) reported
@ring is there a connection issue at the moment ???? Ring app says doorbell and 2 chimes are offline, but when doorbell is pressed my Alexa still tells me there so someone at the door
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Maria Giovanna
(@mariagiova12) reported
@ring I can no longer hear sound on my indoor cam, both while using the microphone and siren, I’ve done all possible troubleshooting and it hasn’t fixed the issue, the cam is only 3 months old and has worked fine until now - help!
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✨🌺Madame Feminist Pickmesha🌺✨
(@MadameFP) reported
@ring please update your iPhone app! I haven’t been able to view ANY security videos on my iPhone 14 pro. Had to delete the app & now its refusing to let me login in WTF
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Peter AnsonWestbrook
(@Pawestbrook1966) reported
@ring disappointed CustomerService. My product failed to work after around 15 months.Told it's a software issue at their end, but here's a 30%discount code for new product! 'No, I want you to fix or provide replacement item'. Now told about 5 people don't buy their products😡
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KWY 🇺🇸❤️🇺🇸
(@rhondawhaley) reported
@jossytweets @ring Oh now it @Ring videos fault for catching black people committ crimes. Kind of like it’s the gun’s fault. Hahahaha anything for Dems to keep the black people down by ignoring the true issues.
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Conrad
(@Mike_Conrad) reported
Love when you have 2 identical @ring set-ups one is not working one is working fine call product support and they say you have an incompatible product.
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JohnReinhart
(@Biblio_Baggins) reported
@ring nothing under account management regarding payment. Can’t update payment & can’t connect via phone Help!
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Megan Calahan
(@Sillymegbunny) reported
Hey @ring, how come I got not motion detection when a woman was stealing pumpkins off my porch but I get a motion notification every 5 seconds when a spider is camped out building a web on your ****? Asking for a friend.
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Twit_ter_Fing_guhs
(@1_Gemini_Beauty) reported
@adidas had @FedEx deliver a package. The driver took it because I was not home, but marked it delivered! Video footage to prove it. Thank you @ring It’s disgusting! Claims department is no help. More money for them, nothing for me!
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edgy house husband
(@EdgyInAnApron) reported
@heybleach69420 @ring by buying them and installing them you are consenting to them selling access to the footage to the police. also they don't sell access they literally just give it away but that is a process people consent to by signing their user agreement. it's bad but not forced
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edgy house husband
(@EdgyInAnApron) reported
@heybleach69420 @ring in the book big brother was the villain because you were forced to have surveillance devices in your house that watch you all the time and if you refused you would be killed. the problem wasn't the surveillance it was the forcing part. if it was voluntary there'd be no book