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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features | |
| Arlington |
App Crashing | |
| Arlington |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew b
(@AndrewB44117170) reported
@ring The problem is I charged my ring doorbell to 100% last night because it would not go on line came to it this morning setup internet to go back online and was told to recharge
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Matt Welch
(@_MattWelch_) reported
@ring I’m trying to cancel my account, but selecting that in the “Plan” section doesn’t do anything. Is that functionality broken right now? (Tried reporting via on-page chat, but that seems broken too.) I’ve tried 3 different browsers, disabled ad blocking, etc.
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T_HuneeBubble_R
(@suzifyne) reported
@ring I’ve sent a DM along with pictures stating over and over that I need help and I have yet to receive a response. I need help! I need help! I need help! Please help!
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⛺️🛒Roof-Resistant Human✊BLM📢
(@RoofLesser) reported
@homeless_new @ring @Nextdoor The problem isn’t that they can’t. Its that they won’t. I have credentials from housed allies. I want equity. I want to be allowed to talk to my own neighbors and participate as an equal so they don’t kill me without remorse one day
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UK Recovery Driver
(@UKRecoveryJay) reported
@ring To be fair I've sent 21 emails to Ring support so before I send a dm are you prepared to help resolve or am I going to have to send another 20 odd messages and get nowhere !!
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Andy
(@ajg_1983) reported
@ring @POpEyedWazza It might as well be automated @ring because you're treating it like it's a one off issue when VERY CLEARLY there are MANY people affected. It was introduced by a recent update. Tons of web pages/tweets about it. Why not admit it is a bug??
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💙Aligning💍Alexander💙
(@REDDbull_17) reported
@ring i had to reset my password now it's not letting me log into the app..wtf is going on??!!!
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nathan
(@nathan05930759) reported
@ring is there anyway to get a refund on my ring door bell ? Had it 6 weeks and it’s just a waste of time. Doesn’t pick people up and when it does it’s when there on the way out of the garden about 15 seconds too late. Terrible delay too.
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Andy
(@andysaurusrex) reported
@ring So much for help over DM. They basically told me to call customer service which customer service says they need to escalate to Logistics. I don't understand why I can't get immediate help here.
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Alan Hogan
(@AlanHogan13) reported
@ring hi are you having an issue with your service at the moment. I am recieving notifications but my app is saying that it cannot load my locations thanks
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Matt Be
(@matrix6977) reported
@ring You didn’t answer the question. Why is this not an option now? I just got the cameras running to discover this and saw that your forums have had people complaining about this since Oct 2019. How is this still an issue?
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𝕊𝕔𝕠𝕥𝕥 ℝ. ℕ𝕖𝕝𝕤𝕠𝕟, ℂℙ 🇺🇸🎙
(@snelson66) reported
@ring You could help with one thing: tell me how to purchase another bag of screws, etc. for hanging the keypad. My wife assumed they were garbage. 🙄🤬
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Pattinson’sDixie 🦇
(@lwilliams118) reported
@AdamJBerry @ring I have a VERY picky puppy. I’m having a problem feeding her,what do you feed?
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Brad McCarty
(@BradMcCarty) reported
@ring I moved and no longer have Ring devices. I can't cancel my Connect plan. Help?
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Pee Wee
(@peewee4331) reported
@ring Once again, you put your customer base last - why on earth was live motion detected video disabled on the app? Now, we HAVE to hit the notification - this is NOT user friendly and makes the cameras useless unless you want to see what someone PREVIOUSLY stole from you! #FIX
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Andy
(@andysaurusrex) reported
@ring struggling to get support on a missing item that I would just like to be refunded at this point. I've called your customer service line on 4 separate occasions and no one is able to help me. Please help, this requires escalation.
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Danzobiggins TL48 ✨💯
(@AldridgeDanzo) reported
@ring Live view no longer works in the app for my Ring Stick Up Cam or on my Ring doorbell but can still access the live view fine on my Alexa. Very frustrating, I have cleared the cache and uninstall and reinstall the app and still same issue
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SJS
(@DrSPour) reported
I just got logged out of my @ring account both on the app and browser. It’s asking for two step authentication via email but the email states the code won’t be sent for safety reasons. Now I’m locked out #help
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UK Recovery Driver
(@UKRecoveryJay) reported
@ring Your no longer offering English email support but yet for the past year this haasent been a problem mabe its due to Covid may I suggest using Google translate like anyone else would do
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Not telling
(@snowfirefly) reported
@ring are there issues in the London UK area? My doorbell is offline and won't reconnect. I have no Internet issues and have even moved the doorbell right next to the router. Also uninstalled and reinstalled app
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Matt Be
(@matrix6977) reported
@ring can you explain to me why my indoor sec cameras have a bright blue LED alerting people to their locations that I can’t disable? How is that security minded? Why isn’t disabling it an option? Don’t tell me to suggest it to your forums, explain why this is an issue in 2021!!!
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Sarah Mead
(@TheSmeadster) reported
@ring my live feed is inaccessible for 2 weeks now, twice I've rang and no ETA when the new update will fix the bug #ringupdate
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open book
(@ConnerNadja) reported
@ring Why is my report of suspicious activity on my neighborhood app being denied to be posted? Calling your support did not help! Telling me you will review my response within 24 to 48 hours is ridiculous!
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Edward
(@thecosmici) reported
@ring hey, guys, why can’t I set up my smart lights inside to use motion sensors? I’d like to be able to have lights come on with motion for a minute or two as I walk into a room briefly but also have the option to turn the light on without auto shutoff which isn’t possible. Wtf
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DJ.JINREI
(@DJjinrei) reported
@ZionCorporation @amazon @ring thats their standard "**** U" service once they get ya money I'm afraid. (lol)
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D.K. Duske
(@duske_k) reported
@ring @scalzi No, dear. It's absolutely important that your product WORK. IF you could actually manage THAT, you wouldn't have to chase the customer down hoping to "improve satisfaction." That part would be automatic.
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theMLBeat
(@theMLBeat1) reported
@ring how come any time my power is interrupted, my hard wired doorbell requires a manual reset? Why does it not reconnect automatically? I’m about to install a floodlight cam, but if it goes offline with every power interruption, I will need to return it since it’s out of reach.
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Moonlittulip 5k
(@moonlittulip) reported
@ring my notifications aren’t working anymore on my iPhone or any of my Alexa devices please help
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Neil Macdonald
(@neilsupermac999) reported
@ring Hi guys, I think there might be a strange problem with the android app and live view. No problem live viewing on other devices on the same WiFi network.. just hangs on activating for me.. just started in the last few days.. it does record a live view in the history.
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Jen
(@JenMogra) reported
@ring hi my camera seems to have turned into horizontal white lines in the live view and recording. Please can you help?