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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pittsburgh |
Device Failure | |
 Köln |
Errors | |
| Maynard |
Online Features | |
| Detroit |
Online Features | |
| San Francisco |
Errors | |
| New York City |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Horn
(@MikeHorn_Curls) reported
@ring live view not working on multiple cameras.
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Karen Ainsworth
(@ainsworth1074) reported
from
Slough, England
@ring not very helpful!! Please have people who actually can resolve problem! I want to cancel subscription.
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SewSmart
(@Stickytarts) reported
@ring our floodlight cam has only been up a couple of months, now the light doesn't activate in dark when motion is senses. I need help to fix this without accessing the camera as a. I don't have a ladder, b. The height would be dangerous.
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J.Hernandez
(@JHernandez718) reported
@ring @amazon what’s going on with your ring 2 hardwired?It always needs to be recharged. I never had to recharge the ring 1 hardwired in that same location?I see a lot of complaints about it, but Ring doesn’t reply. Almost impossible to reach you to get help.
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Bob Hopkins
(@BobHopk81506784) reported
@ring I drew a zone on the app of my Ring Doorbell 2, it became a solid black rectangle and I can’t delete it. Can anyone help please?
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Kate Cornell
(@KateCornell) reported
I’ve been extremely disappointed in my @ring doorbell. I have had constant battery issues and now I can’t get a live feed, no matter where I am. I originally had the thing hardwired into my existing doorbell, but support told me that was part of the problem. What a waste.
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DCW
(@ChuChunKazoo) reported
@ring our whole community's Ring Elites suddenly stopped sounding the built in mechanical chime within the last week, this is 20+ units so I don't suspect individual interenet or wiring issues. Is there a bad firmware update? This is super frustrating.
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Andy Henson
(@AndyHenson76) reported
@ring I'm having problems contacting to my 3 camera's constantly trying to reconnect but to no avail! Can you please help me with this??
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Cory Mueller
(@MuellerCory) reported
@ring is your system down again?? I can’t view my cameras. I have had ring for only a couple months and this happens constantly. Really thinking about another system as this point.
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Garry
(@garryboy11) reported
@ring No. It’s working again now but it seems to have been patchy these last few days - I know I missed at least two motion detection events. And going by down detector I’m not the only one who has experienced such patchy performance. Are you aware / investigating / improving up-time?
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Wirenut
(@wirenut595) reported
@ring My ring stick up WIRED was having an identity crisis and thought it was a BATTERY camera. So I decided to "fix" that. Big mistake! The people only motion setting was working quite well when it thought it was running on battery. Now, the "people only" setting is useless
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This user has disputed your claim. 🇺🇸
(@misterbeezz) reported
@ring I cant login, this is unacceptable, It says wrong username/password after I reset password. I am 100% entering the correct info. Your support team never got back to me yesterday, like they were supposed to.
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tom rose
(@ctrosejr) reported
@ring Your customer support processes leave a lot to be desired. I had an order that never arrived, and when I called your CS to fix the problem, I was told that my order would be researched and that I would need to wait 2 days to hear back.
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josh
(@josh85080906) reported
@ring once again your system is malfunctioning. Can't see any live views. Please fix your system , it is unacceptable. This is second time in a month your system has broken. Peoples safety are in your hands!
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Icke was right!
(@NoneConform) reported
@ring @ring_uk Just a thought, but in future firmware updates, would it be possible to re-name recorded events in your history list or when saved offline? If you have a lot of recordings & want to save any, it would be a useful feature to add, instead of just a timestamp.
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Tammi Mesaros
(@ktjsmesaros) reported
@ring @AlliAbridged That is terrible. @ring better solve this issue. Sorry this is a struggle Alli.
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This user has disputed your claim. 🇺🇸
(@misterbeezz) reported
@ring @RingSupport Any support would be helpful, considering I waited on hold 40 minutes to talk to someone who didnt help fix the issue
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Joshie Juice
(@joshie_juice) reported
error. I insisted something's wrong with system, we proceed to reset the keypad, then I'm hung up on. More than an hour of my life wasted on bad customer service and apparently a failing system. @ring, looks like I'll be dumping you. #customerservicefail #ringsucks
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Garry
(@garryboy11) reported
@ring another major outage by any chance? No notifications and can’t live view via app
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Jonathan Chen
(@flatblacksheep) reported
@ring got new device because previous device broke, tried to log-in via security code sent to email, email says you won’t send me code for unrecognized device and must sign in from previously used device..... please advise
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misterhaan
(@misterhaan) reported
@mozilla @firefox @ring is it just ring or do other video doorbells have the same issue?
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Ejay Russell
(@EjayRussell) reported
I guess its not enough that @Ring puts out a garbage product that only works as it should 50% of the time, but they wont even address customer concerns regarding their BS policies. #nosupport #garbageproduct #evenworsecustomersupport
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Me
(@EyesSaySo) reported
All of my @ring videos from around 12:15-12:45pm EST are not loading/not found on the server no matter if I use the app, website, or Windows 10 app. Yet another problem there? #ring
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Mrs. E.
(@DesertCatsRule) reported
@ring is Ring down in Phoenix?
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🌈Nikita
(@Nikitaleiighx) reported
@ring is there a current issue with live view? My camera isn’t picking up motion detection or isn’t letting hire live view ..?
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Edithsimomzadeh33
(@Edithsimomzade1) reported
Speaking of Lewis, another Lewis from Atlanta who was Stalking me thru my surveillance camera @ring was outside my apt door at my old apartment on while SWF was inside my apt. He wss keeping guard n ignored my neighbor when she kept asking "Can i help u?" He was looking at cont
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KMK
(@kmkstuff) reported
@ring Hey @Ring, why is your customer service so poor? For 2 weeks we've tried to get a prior owner's affixed Ring cameras in our new home transferred to us, or at least shut off. You guys ever heard of privacy? Responsiveness? Our state Attorney General is our next step.
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This user has disputed your claim. 🇺🇸
(@misterbeezz) reported
@ring @RingSupport Hey please help, I am unable to login with my correct info after password reset, your support team is clueless as to whats happening
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Shauniece
(@NieceySLee) reported
@ring hello, our ring appears to be offline even though the app shows it’s online and has a “clean bill of health”... no motion notifications, doesn’t alert us when it’s pressed and no live view. Can you please assist?
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Athena Rose🌹 ✨
(@AthenaNRose) reported
Does anyone with a #security #system ever have problems like us with @ring ? Our camera sometimes don't record and we are standright in front of tge camera. No device problem etc..