Roku Outage Map
The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Roku users affected:
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lorain, OH | 1 |
| Wayzata, MN | 1 |
| São Paulo, SP | 2 |
| Albuquerque, NM | 1 |
| New York City, NY | 1 |
| Asheville, NC | 1 |
| Sacramento, CA | 1 |
| Denver, CO | 2 |
| Yuma, AZ | 1 |
| Sikeston, MO | 1 |
| Columbus, OH | 1 |
| Teresina, PI | 1 |
| Minneapolis, MN | 1 |
| Silver Spring, MD | 2 |
| Conroe, TX | 1 |
| Mitchell, IN | 1 |
| Hendersonville, TN | 2 |
| New Ulm, MN | 1 |
| Milwaukee, WI | 1 |
| Township of Evan, KS | 1 |
| Wheaton, IL | 1 |
| South Jordan, UT | 1 |
| Hagerstown, MD | 1 |
| Austin, TX | 1 |
| Hilliard, OH | 1 |
| Rancho de los Guardados, QUE | 1 |
| Asheboro, NC | 1 |
| Katy, TX | 1 |
| Gainesville, FL | 1 |
| Edgerton, WI | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Brittney (@hope_britt) reported@DIRECTV & @Roku rcount your days! Why would you allow a customer to sign up via Roku and thru your services for the same exact product. Why tf would i sign up for the same sorry *** service twice! & for @Roku not to issue refunds after I’ve been charged twice is crazy
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Sarah with an h (@SarahDoesKC) reportedThis is a total first world problem, but I lose my mind that it takes 12 minutes and 85 clicks to finally get to the show I’m trying to watch and one accidental step of my dog to wind up on Roku Greatest Hits.
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Sean N.🔫 (@dsean) reportedI've already done all of the troubleshooting suggestions. None have worked. The only device your service has an issue with is a Roku stick 3600X on a Starlink network. Every other app works fine. It's just the Hulu app that has performance issues. And by that I mean the video and audio on both live and DVR'd shows are out of sync and usually crash after a few minutes (if that). The workaround is to go to a different TV or to use a different app - i.e. use Disney+ to watch shows because it works there but not on your app. A recent example is the new Librarians show. Works fine on the TNT app using Hulu's login (though I have to sit through ads). Completely unwatchable on the Hulu app. Barely plays off the cloud DVR with out of sync audio and crashes the app every 2 minutes or so.
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RockHead Regolith (@RockHeadRego) reported@Roku How do I get James Rhey Roku Customer Support to respond to my request for help regarding the vertical lines that have appeared on my recently purchased Roku TV?
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Liam Matthew (@ElBick8) reportedHave we as a society been too quiet about how awful tv remote controls are? Fire stick? Roku??? These things are the mini muffins of remotes and I will not stand for it
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EriePop⁷🌈❣🖤 (@ErieP0P) reported@gagaoolala The subs still aren't working on the roku app either & it crashes when I try to fast forward. I contacted you all about this last wk & still not working 😞
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Skippy QSB (@Skippyqsb) reported. @Roku Why did you mess up the main menu? Now I've got a bunch of stuff, I don't want, that I have to scroll through to get to my apps, and I can't remove or move them. Also the app icons are smaller? Seriously? Fix this, please, and stop messing with our menus. #Roku
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NESN Support (@NESNSupport) reported@JackODonohue @NESN @NESNsucks Hi, this issue was fixed in the Roku version 3.9 update. Please update your Roku device to the new version and restart. Thank you
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Ken Brown (@Ken_Brown_FL) reportedHey @hulu_support I am unable to log In and your chat folks actually hung up on me. I have not moved yet your app says I have. I do not have this issue with any other app on @Roku . #customerservicefail
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Alex Spicola (@AlexSpicola) reported@RokuSupport @Roku HELP!!! - My subscription support ticket (#13949322) was escalated but I haven’t received any updates. Can someone please check the status and advise on next steps?
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Jim Golis (@jimgolis) reportedNot having any issues with Roku Channel, Pluto TV, Peacock, Tubi, freevee, etc. Just checked with a friend who has YouTube TV. No issues there. Might be time to switch.
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RobFajardo (@fajardogroup) reported@letsgooomets I’m in Puerto Rico and had same issue, My Roku TV did not have pix11 app, and website said out of region argh 😖
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Sera (@Seraknits) reportedDon’t buy a @Roku brand tv. They come with the brightest all the way down so you can’t see the screen and even Roku no support can’t fix it.
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Jokerman (@cav58669503) reported@XfinitySupport @StreamOnMax Got Xfinity email. since I was having wifi issue, I clicked. Reminds me why I reduced bill yrs ago to just basic wifi & got a roku. Been Xfinity customer 30,40+ yrs & still cannot communicate. Chat has never worked. My smartphone incompatible w Xfinity app so no help there either
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Richie (@RichiePuregains) reportedDon’t ever buy @Roku theyre making junk that’s overpriced significantly. Every tv I have their POS products to use for @GetSpectrum has problems. By problems I mean everything they have including the most basic functions frequently do not work.
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