Roku

Roku Outage Map

The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Roku users affected:

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 5
Orlando, FL 5
Dallas, TX 5
Minneapolis, MN 4
Denver, CO 4
Chicago, IL 4
Birmingham, AL 3
Seattle, WA 3
Philadelphia, PA 2
Hamilton, OH 2
Greensboro, NC 2
Las Vegas, NV 2
Chester, PA 2
Dayton, OH 2
Columbus, OH 2
Houston, TX 2
West Palm Beach, FL 2
Alexandria, VA 2
London, England 2
Satellite Beach, FL 2
Tampa, FL 2
Benito Juarez, CDMX 2
North Canton, OH 1
Amesbury, MA 1
Teresina, PI 1
Franklinton, NC 1
Elizabethtown, KY 1
Edmond, OK 1
Cedar Rapids, IA 1
Sacramento, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • dave_myron Dave Myron (@dave_myron) reported

    Damn... And then a privacy policy after that? Looks to be another four minutes of scrolling on @Roku. Fix it, @hbomax !

  • MorongJeremy Jeremy Morong (@MorongJeremy) reported

    HBO Max has a lousy app, a lousy website, and doesn't work with Firestick or Roku. Otherwise, flawless.

  • MBThompson12 Matt Thompson (@MBThompson12) reported

    Avoid @hbomax. Unwatchable on my @Roku device due to dropped frames and logging in on other devices as a workaround isn't working either since the apps won't accept my login information. Plus, I was charged a month's subscription despite trying to cancel 20 minutes later.

  • joshcochrane Josh Cochrane (@joshcochrane) reported

    @HBOMaxHelp @MovieCrazeYT Having the same trouble. TCL Roku TV with gigabit fiber.

  • cublexfox CBX DistorteD 🏳️‍🌈 (@cublexfox) reported

    sick of work. just wanna play tetris battle 2p on the roku

  • BradHound 🎄🎅 Santa BradHound Claus! 🎅🎄 (@BradHound) reported from Everett, Massachusetts

    Finally....I already set up my new Roku Ultra 2020. My old Roku Ultra is 4 years old cuz of slow process and old remote control "ok" button was not working. *Tosses an old one out* 👍🙌

  • starr_d Doris (@starr_d) reported

    @RokuSupport I'm having a terrible time with the HBO Max channel. Won't load properly and kicks me back to Roku home screen. Any suggestions?

  • XxstarsxX5 ya like jazz? 😜 merry christmas (@XxstarsxX5) reported

    Someone help pls. Ok so if u have a Roku tv can u put google/chrome or safari or other search kind of sites on it???

  • mattankerich Matt Ankerich (@mattankerich) reported

    @hbomax We’ve spent the last 40 minutes trying to slowly enter a roku pass. Simply awful.

  • ChadWittman Chad Wittman (@ChadWittman) reported

    @selfawarehomer @Roku @Ask_Spectrum I just got a new one & tried it... no 🎲 for me. Let me know if you get it to work 🤞

  • MunoStarchaser Daddy Always Loses (@MunoStarchaser) reported

    @hbomax is working poorly on our TCL Roku TV. WW84 looks like a video game running at too few frames per second. Tried the standard troubleshooting (update, restart, reinstall), and it didn’t help. Confirmed it is an HBO Max problem; Captain Marvel plays fine on Disney+.

  • melys001 MJHH (@melys001) reported

    @jdobbsrosa @AmazonHelp Just got off of the chat with Amazon, apparently only the latest Roku devices are supported. If yours is like mine and a few years old it won’t work.

  • VanderTweets Ryan VanderYacht (@VanderTweets) reported

    @HBOMaxHelp Hi, I need help. I am trying to stream Wonder Woman 1984 through the app on my TCL Roku TV (TCL model 55R625). The sound is fine, but the picture seems to be skipping frames (very choppy). Can you help? Other programming on the app looks fine.

  • NiggsyIsABore C.A.R. (@NiggsyIsABore) reported

    @VimeoStaff Activation code for my Roku tv won't work, I've tried multiple times. It says "oops" and something about not enough information and to try again. So I can't log in and watch my Christmas concert. :(

  • pikopoki Tommy Lee (@pikopoki) reported

    @GalGadot The truth is @hbomax sucks and needs to fix their @Roku app so I can actually enjoy this movie

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