Roku

Roku Outage Map

The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Roku users affected:

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ashburn, VA 3
Englewood, FL 2
Houston, TX 2
Sherburne, NY 2
Rock Hill, SC 2
Dallas, TX 2
Santa Maria, PR 2
Minneapolis, MN 2
Marquette, MI 1
Neustadt in Holstein, Schleswig-Holstein 1
Canonsburg, PA 1
Neustadt in Sachsen, Saxony 1
Jamestown, TN 1
Roslyn, NY 1
Mesa, AZ 1
Aubervilliers, Île-de-France 1
Williford, AR 1
Las Vegas, NV 1
Townsend, MT 1
Greensburg, PA 1
Harrisonburg, VA 1
San Antonio, TX 1
Greenwood, SC 1
Plano, TX 1
Gaithersburg, MD 1
Watertown, WI 1
Bellingham, WA 1
Gowanda, NY 1
Craigmawr Beach, ON 1
Jersey City, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • StewartRF2 Robbie Stewart (@StewartRF2) reported

    @Roku @cosmickatelyn Congratulations. I hope your new TV doesn't get bricked by a @Roku service outage like both of my players did in last nights outage. Now going 2 have 2 wait until next November Black Friday deals again before I can replace them. God bless.

  • gjghel Photo Finish (@gjghel) reported

    @ThatMikeyChick I found it depends upon what you watch it on. I watched P+ on a PS4 and it would freeze before commercials. I got a Roku TV and it's been completely smooth with no issues.

  • StewartRF2 Robbie Stewart (@StewartRF2) reported

    2 bad @Roku isn't willing 2 do the right thing & replace my 2 players that got bricked N their service outage the other night, but they've got a business 2 run & I understand that. Until next November, I'm looking @ other options for streaming.

  • MontanaHannibal Hannibal Montana (@MontanaHannibal) reported

    @bzamayo That's my issue, I can't get log in to the Roku app. So I'm forced to use my browser

  • ahllamallama Ali llama (@ahllamallama) reported

    @dplus_supportUK hi, I’m watching tennis via the app on a Roku device. The audio is vastly out of sync. Any ideas on how to fix please? I’ve restarted the box, cleared the cache etc already. Thanks

  • brynjms Brian Van Bruggen (@brynjms) reported

    @hulu_support why is the pause function not working with live tv? I hit pause and it restarts in 5 to 10 seconds. I've restarted my Roku and still doesn't work. Any fix for this?

  • Ketzigirl Ketzi (@Ketzigirl) reported

    @sundancefest @monanicoara I had the exact same question/problem. Are you supposed to be able to watch it live on Roku? Or only on the app? Also, isn't it supposed to be available to watch after-the-fact?

  • fishward fishward (@fishward) reported

    FiX IT  ⁦@beINSPORTSUSA⁩ We are sorry about the inconvenience this situation has caused. Please know that Roku has recently launched a new version of their OS that has affected our signal on these devices, therefore, Roku is not currently available for our users in NA

  • SungFanny ***** S (@SungFanny) reported from Nashville, Tennessee

    @Roku the screen on my tablet when i try to use roku remote is cut off on the right side. How do i fix the display? Have tried turning off and back on and logging out and back in.

  • xxotaruxx james (@xxotaruxx) reported

    @ESPNPlusHelp Why does the roku app say "ESPN Account: Disabled" and won't let me change it? I've restarted, deleted app and reinstalled, reset my roku to factory setting, and anything else I can think of. Yet this is the only app I'm having issues with?

  • dwa_hanley Dave Hanley (@dwa_hanley) reported

    Watching CNN streaming on Roku and just saw the same Subaru ad in 6 of the 9 ad slots in a break. Insane. Somehow this channel is outpacing #podcast #advertising in growth despite a terrible viewer experience and wasting of advertiser money.

  • Estefaniamzz Estefanía☄ (@Estefaniamzz) reported

    @VikiStatus @VikiStatus Hi Viki, do u know why i'm not able to watch certain content? It displays: VIDEO PLAYBACK ERROR -5 NO VALID BITRATES on my Roku TV and in website there's an error as well :( I'm trying to watch Best Mistake 3 new episode

  • Estefaniamzz Estefanía☄ (@Estefaniamzz) reported

    @VikiStatus Hi Viki, do u know why i'm not able to watch certain content? It displays: VIDEO PLAYBACK ERROR -5 NO VALID BITRATES on my Roku TV and in website there's an error as well :( I'm trying to watch Best Mistake 3 new episode

  • soulshine8223 mark xiuckerberg (@soulshine8223) reported

    Dear @hbomax your app on @Roku crashes everytime you pause. What is your problem?

  • MichaelHollowo1 Michael Hollowood (@MichaelHollowo1) reported

    @Bischoff_Tyler It’s ******* awful. The App on Roku has never had any content. The web brower version is just terrible. Watching your team causes anxiety. This bullshit causes rage!

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