RuneScape Outage Map

The map below depicts the most recent cities worldwide where RuneScape users have reported problems and outages. If you are having an issue with RuneScape, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

RuneScape users affected:


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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 3
London, ON 2
Isleworth, England 2
Jablonec nad Nisou, Liberecký kraj 1
Elkhart, IN 1
Melbourne, VIC 1
Perth, WA 1
Newton Falls, OH 1
Abingdon, England 1
San Pawl il-Baħar, Saint Paul’s Bay 1
Detroit, MI 1
Hendon, England 1
Bergen, Hordaland Fylke 1
Campinas, SP 1
Winterthur, ZH 1
Doha, Baladīyat ad Dawḩah 1
Marbella, Andalucía 1
Montpellier, Occitanie 1
Chicago, IL 1
Gilbert, AZ 1
Saint George, UT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • TBookloft The Brown Bookloft (@TBookloft) reported

    @RuneScape I just reported. I got the "Error loading your profile. Please contact customer support" message. Have been unable to log in all day. Marley C

  • TheOrangeFox96 TheOrangeFox96 🦊 (@TheOrangeFox96) reported

    @pascal_vromans @RuneScape @nglZaf my accounts not working so I need them to contact me,. the old address doesn't exist 😱 what a day this has been,. I feel so sorry for them.

  • scar3u josh hall (@scar3u) reported

    @RuneScape 2 of the 3 accounts I play on have this issue main account I play on linked to steam will not login on steam client or rs client

  • RNgxz3r0 #R!NGxZ3R0 (@RNgxz3r0) reported

    @JagexSupport so i went to buy a bond like i always do for membership. same card same amount. nothing different... even called bank. no issue on my side. you POS system declined my request over and over. i looked at my bank and had 10 pending payments lmao, what's going on today?

  • Thorstriker1990 Jeffery Allen Smith (@Thorstriker1990) reported

    @RuneScape Any information on what has caused this issue

  • wills_tiger william collis (@wills_tiger) reported

    @RuneScape 45 minutes still same error :(

  • Piper81576443 Piper (@Piper81576443) reported

    @JagexSupport I have also gone though my phone and made sure everything is up date and correct and no other issues on my end. I can't find any solutions of why it just suddenly stopped working.

  • jsssullivan jss sullivan (aka Anteres) (@jsssullivan) reported

    @RuneScape I keep getting: Error loading your profile. Please contact customer support ...

  • LukeBBA 𝓛𝓾𝓴𝓮𝓑𝓑𝓐 (@LukeBBA) reported

    @RuneScape is it normal i got osrs to work fine but not rs3, thought the login servers were connected somehow

  • RezznT RezznT (@RezznT) reported

    @piffshotta @TLOKaizer @RuneScape It's not simply that the servers went down. It's the character rollbacks. Some people have lost weeks or even years of character progression. Other MMO's like WOW have that issue. If that information isn't backed up, that's totally on Jagex.

  • RyanArm19067606 Ryan Armstrong (@RyanArm19067606) reported

    @StealingNeptune @RuneScape looks like a graphical issue that mate you updated your drivers lately?

  • cruzzzincoyote Christian Cruz (@cruzzzincoyote) reported

    @JagexSupport thanks for the reply but it did not help. The support on the website just keeps bouncing me around from article to article without any actual link or way to physically contact customer support. I NEED to talk to a customer service representative, not read an article

  • rickjorgensen rickjorgensen (@rickjorgensen) reported

    @JagexSupport how can I contact “customer support”? I’m told on the screen to do this but there is no interface to send information, only pages that are like wikis? This happened after the login problems. Should I just play another game instead?

  • StanleyArthurH Stanley Arthur Hall (@StanleyArthurH) reported

    @RuneScape @JaheemRS hello - I have successfully submitted a ticket how long is it taking to get the issue resolved?

  • Whats_Slayer Whats Slayer (@Whats_Slayer) reported

    @RuneScape I have been trying to submit for a half hour now and it just gives me error every time, I am even waiting for captcha

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