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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (25%)
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Game Crash (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Weinheim |
Sign in | |
 Calgary |
Game Crash | |
 Gettysburg |
Sign in | |
 Curitiba |
Online Play | |
| Dallas |
Online Play | |
 Belper |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron Clarke
(@cc91z) reported
@JagexHelpFrost @JagexSupport I’ll have to wait until tomorrow to be able to log back into the game & have access to the RuneScape forums again. Is there a place to go when I’m able to have access again to voice my displeasure with customer service & maybe appeal my ban or can I still not appeal after?
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God B3ast
(@Jonathan_JSVP) reported
@JagexSupport I know that you do your job I am not the only one with this problem in all sincerity I apologize for being so persistent is that I love my account I love playing and how do you see playing more than 1300 days to get to where I was is not easy @JagexSupport
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Harrison Rohloff
(@HellSkyline) reported
@JagexSupport Hi my account BrokenWraith was banned for 2 days. I am an ironman and have not broken any rules. The reason was bot busting (Moderator comment). This is pretty annoying can someone take a look?
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Trusts
(@Betreyals) reported
@OldSchoolRS you guys ever going to fix s pen support? Worked fine until your Nov update. Been about 3 months since I haven't played osrs mobile.
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P
(@2007PRS) reported
@JagexSupport Hello there Dorota i did do everything what the support asked me to do secure my account but no real j mod chekt my account for the data.. the ip adres the chatlog whatever u can chek on.. otherwise i would gotten resive a real response what i did wrong. What the real problem is
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Kayra
(@kayrabaykan_) reported
@JagexSupport I got locked out of my account because I switched over to a new iPhone. My Authenticator app wasn’t updated with the jagex code generator and I accidentally deleted the Authenticator app off my old phone. Is there any way to fix this?
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hernani
(@hernanicsgo) reported
@JagexHelpFrost @JagexSupport Okay it was the login name, I instead used my email and it worked, thank you very much! :)
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Cameron Clarke
(@cc91z) reported
@JagexSupport Yes, can you please DM me? I have a situation & would like some support or customer service when it comes to my account on RuneScape.
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heather boughton
(@lillady8382) reported
@JagexSupport I had this problem before but it was an old account. This is my main I use every day and have ALL the info for and you guys make things sop damn complicated all the time. I just wanna change my damn email.
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Sl00d
(@Sl00d1) reported
@JagexSupport I understand ania, my issue is I don’t understand when the offence was. No botting was done on the account. When it was banned my friend was on but the guarentee me that they did not bot. So I am lost for what to do. Could you please get this looked into? Is my friend lying?
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Corneliusx8
(@Corneliusx81) reported
@JagexSupport I'm aware of the appeal process. It won't let me do another appeal. I did one a decade ago but they didn't fix the problem. I wrote in my appeal that my account was Hijacked. I don't know how they did it but if you check the IP, I'm Innocent and I want my account back. Please.
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heather boughton
(@lillady8382) reported
@JagexSupport So im trying to switch my emails to my new email and it keeps denying me for some reason. I have the only 2 passwords I have ever used and the date that I made the account/last way it was paid for/service provider and keep getting denied.. you guys really amaze me
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Cameron Clarke
(@cc91z) reported
@JagexHelpFrost @JagexSupport Ok, I’ll have to try a different browser later. I’be got that error using my computer & phone so I’ll try again later. I appreciate it.
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KaysKitten
(@allisonavani1) reported
@JagexSupport */2 Continued Continued - Please escalate this to someone at Jagex who can actually add a login email to an account.
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Jmac
(@Jmacsummers) reported
@JagexSupport Totally understand all that. But this ban was made with no evidence to even see why it would be banned. I would like to know why the hackers went through so much trouble to hack and try and sell my account. I made videos during this time. I have proof I was focused to max
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Amanda Schummer
(@Amanda_Jane96) reported
@JagexSupport That recover link will not work as it will not send an email to an unverified email on a users account. That is the issue :( Is there anyone I can speak to in regards to this matter?
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Frostmangle
(@frostmangle) reported
@HazletonKen @JagexSupport Tbh I don’t even play osrs anymore, they took so long to fix the bug I switched to wow classic
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Daniel
(@SacredStump) reported
@JagexSupport I want to unlink Apple from my RuneScape account, but it wants me to set a email and password when I login with Apple to unlink it. Can you assist?
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Secondaries_RS
(@SecondariesR) reported
@JagexSupport Hey, have an issue trying to log in to osrs "too many login attempts" my friend said you can set me up with a code to login instead? pls help
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Smorg Games
(@Smorgy_boi) reported
@JagexSupport I did, and all I was able to get was a password reset link. My issue is with an authenticator and a university email who's "web protection" is delaying the disable email too long for the link to be active. Is there some other way I can work with a support member directly?
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Ronald J. Fart
(@realRonaIdFart) reported
@ThePureSeb @OldSchoolRS You talk as if they give a **** about the wildy and us pkers, the world limit should of been a quick easy fix years ago but they sit on there hands
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Charlie Brandon
(@charliebrand0n) reported
please help @OldSchoolRS, I didn't do any of this and I haven't been on my account since october, I just literally got the stats for fire cape and that was my next task. please fix this
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🤙Austin🤙
(@iShooTaa) reported
@JagexSupport i can't sign in. When I do, it ask for the pin for the authenticator but I have never set one up. When I go disable it I do not receive an email.
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KikoMoor
(@Kiko_Moor) reported
@JagexSupport The error 15 message is gone now. Used a few different browsers. Issue remains that I cant add an email to my account even from a browser. How do I get this resolved so I can secure my account?
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Cameron Clarke
(@cc91z) reported
@JagexHelpFrost @JagexSupport Ok I understand. Without giving any details. My account was disabled & I’m being wrongfully accused. For someone who pays monthly to play this awesome game, the customer service is poor.
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Umbrel
(@Umbrel48) reported
@OldSchoolRS When. Is. iOS. Crash. Fix. ... look at the adjustable dead space, that appears to be the cause.
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Dusq🐝 ~(◕ ω ◕~ )
(@_MrMidnighty) reported
@RuneScape aye yo fix the dharok axe wield animation and the pact breaker helm texture it’s been over a damn year jagex
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JagexHelpElf💙
(@JagexHelpElf) reported
@hahametoothanks @JagexSupport location/Internet Service provider since you created your account if applicable please. 3/3
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KaysKitten
(@allisonavani1) reported
@JagexSupport 2/2 The entire reason I am contacting you is to try and get a login email added to my account is there is not one. To prove this, I used both the google SSO email and my new email which is the contact email, in that form and I did not receive an email in either account.
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Xens
(@Xens_RS) reported
@Joe_F_1 @_pixelpeach Well the whole idea of OSRS was to go back to a period where RuneScape was at its "best". The problem is the game is now unrecognisable, they poll out anything difficult about the game, they literally use 3rd party clients that goes against everything OSRS was supposed to be.