Is RuneScape down?

RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

 No problems detected at RuneScape

RuneScape problems in the last 24 hours

RuneScape Outage Chart

At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Online Play (50.00%)
  • ▪ Glitches (50.00%)

RuneScape Comments

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RuneScape Issues Reports

Latest outage, problems and issue reports in social media:
  • vinnicov
    dapishot (@vinnicov) reported

    @JagexSupport I saw Runescape mobile is coming, so i tried to log in on my old account(RSN:Dapishot)but it says 'it has been involved serious rule breaking'. Now i do not know what is happening, my password is still the same.I think im not hacked but maybe a error of the system?

  • Anthony_1l
    Anthony Cheong (@Anthony_1l) reported

    @RuneScape All I want for Christmas is to finish the quest where you put two things together to fix something. Years later still have not finished it.

  • JagexHelpGavo
    JagexHelpGavo (@JagexHelpGavo) reported

    @xxnexisxx @JagexSupport G’day Casey What seems to be the issue you are having with recovery? Gav

  • sozyv2
    sozy sozy (@sozyv2) reported

    @OldSchoolRS Hi, I just made an account called "Iron Sozy" and I thought I'd have the choice to make it an ironman but when I finished tutorial island it instantly was a normal account, Is there a way fix that?

  • Nouzy19
    ~♡ Nouzy ʕ •ᴥ•ʔ (@Nouzy19) reported

    @RuneScape Broken Home it is

  • JagexHelpChow
    JagexHelpChow (@JagexHelpChow) reported

    @Lungs @JagexSupport Sorry, I'm afraid that Jagex doesn't DM over twitter. What's the exact issue/concern?

  • Lungs
    Syn Dmtz (@Lungs) reported

    @JagexSupport I have a problem regarding my email, can you dm me?

  • Knuffeldraak
    Knuffeldraak (@Knuffeldraak) reported

    @JagexSupport How can I contact payment support then? The link submitted doesn't provide any contact info, and my issue is not answered in the customer support page.

  • sixeluh
    6 (@sixeluh) reported

    Pissed off at my placements yesterday. Time to no life solos today, wish I could stream it but my pc issues don’t allow me to. But I will probably do a chill runescape stream today :)

  • HaseyO_O
    Denni (@HaseyO_O) reported

    @JagexHelpChow @JagexSupport im not trying to change your opinion. i beleive you when you say its a final decision. i'm just curious to more of the perspective on this matter. i knew a few people with the same problem as me.

  • dgberry39
    Dean Gullberry (@dgberry39) reported

    @RuneScape Poor customer service

  • OramasWilliam
    William Oramas (@OramasWilliam) reported

    @JagexSupport Hello, such! I think there was a problem with my account, it was definitely eliminated and according to the cause, it was eliminated by RWT, which is completely false, please I would like you to do something about it,

  • omfgapj
    WILL FKN XD (@omfgapj) reported

    @Mongooosee @OldSchoolRS @RuneScape i didnt know runescape had customer service

  • Knuffeldraak
    Knuffeldraak (@Knuffeldraak) reported

    @JagexSupport How do I contact them? This just brings me to the customer support page, but that page doesn't answer my issue.

  • smarting15
    Smarting (@smarting15) reported

    @JagexSupport I've wrote ban appeal, i wasnt having linked email, cause i used Facebook login, and i linked it 2 days ago. When i sent appeal yesterday, support said that they cannot find my email on this account, is there other way to appeal? Like with more info?

  • JagexHelpStevie
    JagexHelpStevie (@JagexHelpStevie) reported

    @PyromancerSarg @JagexSupport Seen this kind of issue pop up before, have you tried logging into game to see what it says to just check?

  • Mongooosee
    jay (@Mongooosee) reported

    Good company by the way @OldSchoolRS @RuneScape imagine being this big of a company with no live support and the worst customer service I've ever experienced.

  • stigmawolf21
    Axel David (@stigmawolf21) reported

    @JagexSupport hey my secondary account is banned and someone was using it to bounce and do rtw what can I do to solve this problem, I want it back .. the name is UL Shikamaru

  • Ironborn_PVM
    Ironborn_PVM (@Ironborn_PVM) reported

    @JagexSupport Hi, any chance you can lock the accounts "Ironborn PVM" and "PVM Ironborn" on osrs as Im currently unable to login to either one and both belong to me. Thanks !!!

  • tl3anks
    Tyler banks (@tl3anks) reported

    @RuneScape also it would be very nice if there was some kind of way to change some of the security issues....i was attacked by a key logger or something that life locked picked up and i can show proof of that...

  • Jakergore
    Gore (@Jakergore) reported

    @JagexSupport hello ive forgotton my login email, i remember my password and screen name. is there any option for this?

  • mood_mf
    Mood (@mood_mf) reported

    @OldSchoolRS 1/2 I have a unique problem. I have a character created sometime 2013-2015. When I login with that email, it logs me in with a different character. When I try to recover I get a list of characters associated with 1 email. The character that is lost, nor the character

  • DavePettey
    Dave Pettey (@DavePettey) reported

    @RuneScape instead of messing around creating events. why not try and fix your god damn client? 19 deaths due to Jagex having no clue how to make a working client??

  • SeekingLoot
    Seeking Loot (@SeekingLoot) reported

    @JagexSupport Hey my account has been hijacked and i am currently having problems with recovery. Someone is on my account right now. Is there anyway for it to be locked till i can recover. My login name is Xxxdaman please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • JoyfulPains
    Amber (@JoyfulPains) reported

    @JagexSupport Hello, I bought the 12 month membership by mistake, I meant to do the 12 month premium pack deal you guys have going on any way we can fix it? To the one I wanted?

  • KingzMasterr
    Nicholas (@KingzMasterr) reported

    @RS_Dannii @RuneScape @JagexSupport Try resetting the client, it should fix. :)

  • HalfcupLuke
    Luke (@HalfcupLuke) reported

    @JagexAsh @JagexJed @JagexSween @JagexRonan @JagexArchie @JagexSupport @Jagex_Ghost dmm glitch been in past seasons the "2 minute reset" when you attack someone in your level constantly adds an extra 2 minutes if they never auto retaliate, if I spam click it instantly jumps to 15

  • JagexHelpStevie
    JagexHelpStevie (@JagexHelpStevie) reported

    @SSB_2Face @JagexSupport Hey - Jagex Support is here for to help with Customer Service. The ones who would know is @RuneScape about in game stuff :)

  • OTALLON3
    David McArthur (@OTALLON3) reported

    @JagexHelpFrost @JagexSupport I noticed my email is an aim account, and that there’s issues currently with these types of emails, is there anyway I can access my account or do I have to wait until issues are resolved globally

  • JagexHelpStevie
    JagexHelpStevie (@JagexHelpStevie) reported

    @Mo69is @JagexSupport No problem :).

  • ConsoleOptional
    Console Optional (@ConsoleOptional) reported

    @JagexHelpFrost @JagexSupport This is where the issue is then the account was from around 2009 when I last played but it seems the account name has been changed and everything. All I have to show really is the original emails from account creation and early membership invoices from back in 2012

  • EJarvila
    Einojuhani Järvilä (@EJarvila) reported

    @JagexHelpFrost @JagexSupport Still no news about the email fix?

  • AgramRS
    Agram (@AgramRS) reported

    @JagexSupport i already tweeted at jag support 10+ times now, somebody knows my old recov answers, login name, old passes + potential old credit card/subscription info i used. I need urgent help to protect my account, not reassurance my account is safe. who can i contact 4 help?

  • 007_dracone
    dracone (@007_dracone) reported

    @JagexSupport ALREADY DONE THIS ITS NOT ANY CONNECTION PROBLEM ITS LATENCY I WAS DOING FINE BEFORE THE UPDATE BUT AFTER THE UPDATE ALL THIS LAG AND PROBLEMS STARTED !!.... PLZ HELP

  • RSDamis
    Josh | Damis (@RSDamis) reported

    @munkly @OldSchoolRS Won't help your issue but if you need membership dm me.

  • BROCKLESNARRRR
    A (@BROCKLESNARRRR) reported

    @JagexHelpFrost @JagexSupport @hotmail I don't have any problems receiving emails from Jagex I think they just havne't got around to my checking my appeal yet

  • FinnaldH1
    Finn (@FinnaldH1) reported

    @JagexHelpHugo @JagexSupport Can it still be reviewed if the account was hijacked, and I no longer have access to the email it was linked to? The sign in should be just the username since it was before 2011. right?

  • ashjames07
    Ashley W (@ashjames07) reported

    @RuneScape soul wars but its broken as hell.. You need to fix all minigames because they are a mess. The trim reqs are ridiculous for content that is dead off spotlight, if you don't intend to bring them upto EOC standards then remove them

  • DWJones31
    David Wayne Jones (@DWJones31) reported

    @JagexHelpGavo @JagexHelpSamo @JagexSupport So how do I know there is in fact evidence? Sounds sketchy to me. An account as old as mine with never once an issue and all of a sudden I get banned. But the evidence is "hidden" because I may develop some awesome hacking skills and trick the system in the future.

  • DWJones31
    David Wayne Jones (@DWJones31) reported

    @JagexHelpSamo @JagexSupport Whether it was or was not. Still been 4 years and the account more than 10 years old with no prior issues. If you cannot see that it was a possible error, your are blind and Jagex is losing money for a potential paying player.

  • fryiedchicken
    Foop (@fryiedchicken) reported

    @JagexSupport hey i had authenticator on my phone but its not broken and i forgot my email acc password, what can i do?

  • AgramRS
    Agram (@AgramRS) reported

    @JagexSupport i already tweeted at jag support 10+ times now, somebody knows my old recov answers, login name, old passes + potential old credit card/subscription info i used. I need urgent help to protect my account, not reassurance my account is safe. who can i contact for help

  • SimplySimmm
    SimplySim🎄 (@SimplySimmm) reported

    @JagexSupport It's a real shame to hear this, it could solve many issues. I will not be playing on another account, this defeats the importance of what i'm doing. I will keep trying to convince you guys to change this outcome, Mental health takes no breaks, I did not do anything. Regards S.

  • SimplySimmm
    SimplySim🎄 (@SimplySimmm) reported

    @JagexSupport It's a real shame to hear this, it could solve many issues. I will not be playing on another account, this defeats the importance of what i'm doing. I will keep trying to convince you guys to change this outcome, I did not do anything.

  • junebug3122
    june peterson (@junebug3122) reported

    @RS3_Ryne @RuneScape My problem is when I get a clue for over two 300 K I reroll it it’s mostly on the third one sometimes I’ll reroIl with million dollar clue which consist of rune black d’hide and other stuff

  • CarruthGabriel
    🎿 (@CarruthGabriel) reported

    @alex_kron The real issue here is that he’s trying to fuck up my runescape pure essence farming business

  • jhoseunny
    jhoseunny (@jhoseunny) reported

    @OldSchoolRS good day I am not a bot, try to be more efficient with their programs, and carefully review the cases so that they do not comment errors as soon as the bans

  • JagexHelpHugo
    JagexHelpHugo (@JagexHelpHugo) reported

    @DavidPearcill @JagexWeath @JagexSupport Rest assured that people are actively, 24/7 and 265 days a year, looking into removing as many of these people from the game as possible. The overall issue is being addressed, but the "if" and "when" for your specific guy is not something you'll get information about.

  • DavidPearcill
    David Pearcill (@DavidPearcill) reported

    @JagexHelpHugo @JagexWeath @JagexSupport Done. However, I like hacking at the "roots" of problems before trimming the leaves, let's get his accounts banned so this doesn't happen to any other players. Appreciate the service and prompt response!

  • junebug3122
    june peterson (@junebug3122) reported

    @RuneScape Hello I have two questions : 1st when can you fix the teleport lodestone ? It double tallies me every time and then I cannot move for a few seconds 2 ed why can I not get a Skilling pet i’ve had 2 forever

  • Daft_Punk_420
    Daft Punk (@Daft_Punk_420) reported

    @JagexSupport was the twitch stream today a scam? sent me to link of a website that looked just like official website and made me sign in. but a few mins later the stream was banned.

  • zack_ridenour
    Zack (@zack_ridenour) reported

    @JagexSupport I understand you have a lot of threads to read but that cannot help me. I read that jagex is having issues with AOL users and I'm an AOL user

  • Tye_Hardy14
    Tye Hardy (@Tye_Hardy14) reported

    @JagexSupport @OldSchoolRS @JagexMatK @JagexArchie @JagexAsh My account SatanicDjinn was recently hacked into about a month ago. After changing security settings and attempting to contact Jagex about this issue, my account is now banned due to macroing. I've never used a bots.

  • DorianOSRS
    Dorian (@DorianOSRS) reported

    @JagexSupport @Jagex Hello, my "Combat Options" is stuck. its not my keyboard since I unplugged it and the problem was still there. Can you help me?

  • Casual_Russian
    Alex (@Casual_Russian) reported

    @JM_is_Chillin @OldSchoolRS Totally normal character, about 18 combat level. Been just farming non-combat stuff as it's the only thing I remember from back when I played +10 years ago. I have money etc from donations, so it's not an issue. Just can't seem to find decent guide for starting properly out.

  • leftboob52
    jake (@leftboob52) reported

    @JagexSupport Hi, is there any possibility of getting my login email changed? I want to keep the email linked to the account but I was wondering if it was possible to get the actual login email changed? Thanks

  • LehFresh23
    Jay (@LehFresh23) reported

    @JagexSupport Still nothing. Idk if it’s because I got a new phone the app won’t work but this whole not being able to get an email is frustrating since I can’t do anything to fix it since everything requires an email

  • LehFresh23
    Jay (@LehFresh23) reported

    @JagexSupport Hey, I can log into the account since it never got hacked. I know the password and everything. The registered email is my email from seeing from the hint. I jus can’t bypass the Authenticator for some reason it gives me the wrong code error. If done the whole time change and

  • Jkchann
    Jeffrey (@Jkchann) reported

    @JagexSupport Hi Jagex, I am trying to login on my account jkchann but can't because I have been banned for macroing. but I didn't. An old friend hijacked me and botted with purpose on it to ban it .. can you please check it.

  • 007_dracone
    dracone (@007_dracone) reported

    @JagexSupport currently experiencing 1 sec click lag !!!! rs3 :C cant do any !!! no bossing and stuf :C

  • GlennButler_
    Glenn Butler (@GlennButler_) reported

    @JagexSupport hi, do you deal with customer service issues over twitter?

  • CaseyHarper14
    Casey Harper (@CaseyHarper14) reported

    @JagexHelpHugo @JagexSupport my main was perm banned 2 years ago for same issue but they never let me review. And this is my new main.

  • JagexHelpHugo
    JagexHelpHugo (@JagexHelpHugo) reported

    @JoleMonkey @JagexSupport Heya Jole, I'm afraid a rollback is not possible. On top of not offering that service, we also don't even have the tools required to change account progress on Oldschool. Sorry!

  • JagexHelpHugo
    JagexHelpHugo (@JagexHelpHugo) reported

    @JayLetsPlay_ @JagexSupport Heya Jay, That's a manual ban and it's only applied after Jagex is sure that 1) The rules were broken and 2) The account creator is responsible. It's not possible to appeal this ban. If you want to continue playing RS, you'll have to do so on a new/different account.

  • O_Gurd
    Hungary (@O_Gurd) reported

    @JagexSupport Just checked support website, any luck on fixing AOL email issues? @JagexSupport

  • DuaneLeicht
    Duane Leicht (@DuaneLeicht) reported

    @RuneScape Hopefully not working.

  • JamiyJamie
    JamiyJamie (@JamiyJamie) reported

    Haven't logged in to Runescape in almost a year, randomly remembered my login info and went and gave someone a 20m cape they were grinding for and dropped 500m in ge, I'm not returning to that game, it eats all your life away.

  • JagexHelpChow
    JagexHelpChow (@JagexHelpChow) reported

    @DamItKevin @JagexSupport Have you tried logging in/out to see if it doesn't spawn right next to you upon login?

  • jhoseunny
    jhoseunny (@jhoseunny) reported

    @OldSchoolRS Good day, the jagex program made an error with my account, I have never used programs to play, please study my case. paola1994

  • Allianceplayer
    Patrick Landkamer (@Allianceplayer) reported

    @JagexSupport I have a problem with my account. i was continuously getting logged out of my account and then i rushed to change my password at about 5:30pm 12/14/17 and it worked but only for a minute. i logged back in and then it logged me out again saying my account was locked

  • zack_ridenour
    Zack (@zack_ridenour) reported

    @JagexSupport Hi, I know you guys are having issues with AOL accounts and stuff but I need to remove my autheticator cause I got a new phone but I can't get the email to do so. am I just out of luck until its fixed? I am ready to buy a month I just can't if I can't play the game

  • MTashed
    Michael Tash (@MTashed) reported

    Here is my issue: Straight PVE bores me after a time in almost any game. Straight PVP also bores me unless it is 10/10 master piece. I liked Runescape because I could work on skills for days, and then I could fight other players for a completely different experience.

  • ABasketrs
    Luke | Basket (@ABasketrs) reported

    @Turgall @OldSchoolRS I tried contacting them several times about the issue through the email they provided if you saw an issue. It's not my job to look for cheaters in the first place but the fact I miss out on lifetime membership bc of their inability to run a fair competition is sad.

  • stevensheldon5
    steven sheldon (@stevensheldon5) reported

    @JagexSupport i am trying to enable my authenticator but when i scan the barcode and enter the code it gives me it says it is wrong. i have been having authenticator issues for a while now if anyone could help that would be great someone tried canceling my pin today.

  • prowland11
    Peter Rowland (@prowland11) reported

    Damn im gonna miss the interweb bros. Just had to pay $20 to login to my runescape.

  • litbert
    nigel (@litbert) reported

    Forget #NetNeutrality just leave me @OldSchoolRS and we won't have any issues.

  • edmonds_joseph
    joseph edmonds (@edmonds_joseph) reported

    @JagexSupport I haven't played in a while and i forgot me password and now its saying ""You have been temporarily blocked from using this service runescape" !please help me!

  • jhoseunny
    jhoseunny (@jhoseunny) reported

    @OldSchoolRS good day, I am writing to report a jagex error on my account paola1994, because according to this, my account was banned for using cheating programs in the game, where I want to clarify that I am not a bots and never used programs to play , and been reported by

  • shiftaaaaaaaaa
    shifta (@shiftaaaaaaaaa) reported

    @JagexSupport Hi i tried to get my account back a couple months ago.. Still haven't got it back. My problem is that my email has expired and i can't recall the things needed to recover my account back.. :( can you please help i really want to play this game again

  • TJESticks
    Tyler (@TJESticks) reported

    @EvanOnTheEdge Ajit Pai will then proceed to lag the Jagex servers so he can log into Runescape and pk some lvl 130’s in the wildy for their full dragon and guthix armor