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Super Mario Run

Super Mario Run Outage Map

The map below depicts the most recent cities worldwide where Super Mario Run users have reported problems and outages. If you are having an issue with Super Mario Run, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Super Mario Run users affected:

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Super Mario Run is a side-scrolling, auto-running video game developed and published by Nintendo for iOS and Android devices. It was released first for iOS on December 15, 2016, and will be released for Android in 2017.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

  • jemmabrown
    jemmabrown (@jemmabrown) reported from Southampton, England

    Hey @NintendoUK I uninstalled super Mario run from my iPhone and just re installed it for some nostalgia! It’s weirdly now created a new ‘user’ and won’t let me connect to my Nintendo account. My tickets, buildings etc are also gone! Error 804-3985

  • RefreshingStars
    𝙎𝙏𝘼𝙍𝘿𝙐𝙎𝙏 ✨ — Sonic Refresh (@RefreshingStars) reported

    @Zhane_Star To be fair, Daisy appeared in Super Mario Run, the last new mainline 2D Mario, as a playable character. Waluigi is a problem because of his existence as a joke character and his (seemingly) lacking popularity in Japan. His existence is a franchise-wide null-factor.

  • NoahNCopeland
    🟡Noah N Copeland🟡made Sonic Triple Trouble 16bit (@NoahNCopeland) reported

    I remember when Super Mario Run tried charge a premium price and got crucified. That game was not a prime example of peak Mobile gaming or anything but I still remember it opening up my mind to just how crazy the problem is

  • PersonthePerso2
    Person108 (@PersonthePerso2) reported

    @mr_evaporation I genuinely would rather play Mario Run or Sonic Speed Battle, yeah that last one was grindy but at the same time it felt like I was getting somewhere, when I played Crash on the Run I felt weirdly trapped in a way

  • krismeetsworld
    KRIS MEETS W🌎RLD (@krismeetsworld) reported from Doctor Phillips, Florida

    @schmelty @SuperWeenieHtJr So your issue with Smugglers Run is that the buttons are in their accurate spot, as they would be in the films and require you to look back n forth from the viewport and the controls, just like characters would in the movies. FYI: Never seen a four seater Mario Kart before.

  • why_balloo
    Balloo™️ (@why_balloo) reported

    Mama Balloo Switch update: I got on the phone with her because she was stuck on Mario Odyssey, had no idea "how to make mario run." I kept telling her: it's just the left joystick. That's it. If the joystick isn't working let me know because I'll need to get an exchange for you.

  • jaeskola
    Jarno Eskola (@jaeskola) reported

    Hi, I have a problem with Super Mario Run (Android). I try to link the app to a Nintendo Account but an error message appear. The support code is 804-7912.

  • thomasmahler
    thomasmahler (@thomasmahler) reported

    Why not indeed? I think it's an interesting phenomenon that even developers and publishers generally see mobile games as basically the lowest-heap trash tier by now without anyone really wondering if this sad reality could be turned into an opportunity instead. And I think what ultimately drives that change is that - clearly - things have changed. Consoles aren't cheap alternatives to PCs anymore. And building a PC is pretty goddamn expensive right now. At the same time, mobile hardware has improved at a rapid pace to the point where the AAA games we're playing on consoles right now could likely also be delivered without too many issues on hardware you already own. So the question becomes: Do mobile games always have to ship as crappy cashgrab versions of their higher quality brethren? My point being: Why would anybody play e.g. Diablo Immortal where you're being squeezed by Blizzard in typical mobile-game fashion if a game like No Rest for the Wicked delivers a better experience without any of that crazy stuff? Why would anybody play Clash of Clans and keep buying MTX if my little Luma delivers a vastly better experience and doesn't constantly ask you to flash your credit card? We've seen something similar happen 20 years ago when piracy was taken for granted by everybody until Apple and Steam came along and delivered better alternatives. And usually if you actually give people a better alternative, surprise, they might just be happy to support that. I think all of this is extremely interesting and exciting and I think while some others have tried to fix this issue before (Like Nintendo with Super Mario Run), I'd still argue that it's always been a bit of a half-hearted effort. But let's not praise the day before the night. It's entirely possible that nobody will care and in that case, not much was lost. But there's an opportunity here worth seizing.

  • Rennygamergirl
    🎮°Renny • GamerGirl™°🎨 (@Rennygamergirl) reported

    @vjw2005 @SyrupBay But at least Daisy appeared in Super Mario Run and Mario Maker which are her 2nd and 3rd Mainline installment appearances. They should just have her show up whenever Peach does so they can fix this mess.

  • verge2pogenos
    uhhhhhhh (@verge2pogenos) reported

    seeing mario run tweets on the timeline, cannot believe nintendos plan to revive it is working

  • Majewra
    Majewra in Clock Town (@Majewra) reported

    @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

  • MintyIndustrial
    Minty (@MintyIndustrial) reported

    Phew thank god I’m not the only one who appears to be having problems with the App Store. I wonder what ******** happened. I thought a lot of the things I was searching for was deleted. The only stuff that popped up was Super Mario Run

  • VeloStriker22
    🌸Nikki Roessler🌷Year of Umamusume!🌸 (@VeloStriker22) reported

    Finally, I now have a reason to get back into Mario Run at some point, but I need to download the app onto my phone this time cus it's the only working mobile device I have 🤭

  • owltism
    Caleb 🌕 (@owltism) reported

    Nancy Wheeler would try to mario run away from her problems in high heels

  • AlternateFbr
    AndrewFBR #RemakeTwinsanity (@AlternateFbr) reported

    There has one guy at Nintendo who just REALLY loves Mario Run, against all reason this game is somehow still randomly getting new updates and its amazing. I wish that guy at Nintendo also really loved Crash Twinsanity and randomly made a full remake of it......

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