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Super Mario Run

Super Mario Run Outage Map

The map below depicts the most recent cities worldwide where Super Mario Run users have reported problems and outages. If you are having an issue with Super Mario Run, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Super Mario Run users affected:

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Super Mario Run is a side-scrolling, auto-running video game developed and published by Nintendo for iOS and Android devices. It was released first for iOS on December 15, 2016, and will be released for Android in 2017.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

  • yonder_yoshi
    Yonder (@yonder_yoshi) reported

    @TamaTheYoshi @LinkyYoshi19 Yes, Super Mario Run is actually really fun. I 100% it. Its no gacha game, unlikr Mario Kart Tour, it doesnt make progression slow in the name of inapp purchases. It lets you do world 1 and toad rally (with only red and green toads) for free else 10 US$ to unlock full version.

  • tudsworthington
    - ̗̀ Tuddy ̖́- (@tudsworthington) reported

    @HatokTalk A realisation I just had that’s arguably worse : the lesson Nintendo took from Mario Run wasn’t “the mobile market is broken stop paying it attention”, the lesson they took was to become just as bad as everybody else, if not worse because you know they can do better.

  • _M_A_K_1
    Kazam (@_M_A_K_1) reported

    @TweaksSupport @ahmedmakls It does not work for any of my apps. Apps are: Mercedes me, Sparkasse (Banking App), Sky Go, Mario Kart, Mario Run. Nothing is working. Auxi pack is not installed, spark dev repo exist. What is wrong?

  • planpino
    Planpino (@planpino) reported

    @elliotduby OH NO GUYS THE COPS ARE COMING Hey Sonic! JUMP!!!! MARIO RUN!!!!!!! HURRY POKÉMON GO!!!!!!! CRASH IS ON THE RUN!!!!

  • Da_Big_Cheez
    Entropy (@Da_Big_Cheez) reported

    @_kairy_draws_ Everyone being all upset about the crack not healing, just give him a 1-up and make mario run into him while he's using the Star invincibility. He then respawns due to the 1-up perfectly fine, problem solved. Unless he likes the aesthetic of having a shattered ******* skull.

  • jemmabrown
    jemmabrown (@jemmabrown) reported from Southampton, England

    Hey @NintendoUK I uninstalled super Mario run from my iPhone and just re installed it for some nostalgia! It’s weirdly now created a new ‘user’ and won’t let me connect to my Nintendo account. My tickets, buildings etc are also gone! Error 804-3985

  • Bearkiddy
    WabearUltra (@Bearkiddy) reported

    @Jadenfire @toucharcade Dude. Mario Run is amazing. New content? Of course not! Wanna do some PVP, probably not, but the mechanics are golden, super responsive and who doesn’t play a Mario game over an over an over and over and over and… I might have a problem haha

  • Animals2Miami
    305RUMORS (@Animals2Miami) reported

    Miami hurricanes offense slow as fuh! Always my concerned with the Michigan OC and Mario run run run run philosophy I’ve always said it.

  • philjohnson1209
    Phil Johnson 🇺🇸 (@philjohnson1209) reported

    Even Nintendo hasn't been able to have a good track record. Pokemon Go was good, but lasted only a month before the hype died. Mario run is good, but most of it is behind a paywall. And lots of people had an issue with Animal Crossing: Pocket Camp. Same for Mario Kart Tour.

  • stuffilyagain
    Stuffily (@stuffilyagain) reported

    i meant mario run but im not gonna fix it

  • VeloStriker22
    🌸Nikki Roessler🌷Year of Umamusume!🌸 (@VeloStriker22) reported

    Finally, I now have a reason to get back into Mario Run at some point, but I need to download the app onto my phone this time cus it's the only working mobile device I have 🤭

  • JordansTweetsYT
    Jordan Santiago (@JordansTweetsYT) reported

    @KPooper2005 It still gets updates, but the amount of new content it gets is at a rate so slow that a lot of people have moved to other games. but at least it wouldn't do an event as small as the one in Mario Run.

  • Canada4Canada2
    Shawn C (@Canada4Canada2) reported

    @Magaska19 Microtransactions will kill this game as quickly as it killed Mario Run. Imagine paying to run the same courses over and over and over and over . Such a terrible game. Crash didn't need this crap

  • SSL_2004
    𝗦𝗦𝗟𝟮𝟬𝟬𝟰 (@SSL_2004) reported

    @AmiStarZX @YungMugiwara_ The issue I have is that we have no evidence that the clown car is CURRENTLY moving at those speeds in Super Mario Run, or that it can even go that fast in the first place given the jump cut in Mario Party.

  • Majewra
    Majewra in Clock Town (@Majewra) reported

    @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

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