TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Columbus, OH | 2 |
| Milwaukee, WI | 1 |
| Olney, MD | 1 |
| New Braunfels, TX | 1 |
| Radcliff, KY | 1 |
| Houston, TX | 1 |
| Miami Beach, FL | 1 |
| Painesville, OH | 1 |
| Sebastian, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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SD
(@smalduc) reported
@TDAmeritrade What is going on with Vizsla!? 2 days and no access to my shares. 2+ hours on the phone to your "help line" was more than a waste of time. This company changed its name, the new symbol is actionable, why has my account not been updated?
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max
(@maxthecat123) reported
@TDAmeritrade I have some stocks from 2000. As the stocks split etc. merge I buy new ones. Very hard to keep track of capital gains. Ameritrade might not even have records. Any recommendations of app that will help me speed up process
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Mark Chapin
(@Benny_Nerplets) reported
Took 10 days to do an internal Roth conversion at @TDAmeritrade . Guess the lack of trading fees has really impacted service. Anyone have trading platform recommendations that can do it say, by the next business day?
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John
(@johnt_83) reported
@TDAmeritrade I haven't been able to log onto my TD app all day today. ThinkorSwim app works fine. My TD app says Login Failed, try later. I then try to login via my laptop and it doesn't accept the text/security code when I enter in my information. I am 100% it is accurate.
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The Stock Man
(@StockMan_101) reported
@egockel @TDAmeritrade I'm having this same issue at the moment. Please let me know if you figure it out!
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NYCDude...
(@trader_patriot) reported
@TDAmeritrade @BrysonTrades I am having an issue with TOS, I waited an hour on hold, got transferred, and call dropped, I emailed, am using live support-nothing HOW CAN I GET HELP FOR THE ISSUE FREEZING MY TOS several times a day?????????????
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tiffany
(@tiffsu_) reported
um hi @TDAmeritrade your login portal is NOT working + has not been for 3 days. I've had to reset my PW 3 times + none of them work. None of my security answers are working either, + it's not allowing me to use 2-factor authentication. PLEASE fix this ASAP
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Dino From the Internet ツ
(@dino_silvestri) reported
@TDAmeritrade nice text support. Not.
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Moe_SZN 👑🇳🇬
(@KingMoeSZN) reported
@TDAmeritrade has the worst customer service holy ****
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Pulse_Check
(@PulseCheck1) reported
@TDAmeritrade I just open a Roth IRA last Thursday and when I try to trade a stock it says I have buying power but when I try to buy a mutual fund it says I have $0 in buying power. Please help
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The Everclearboy
(@Everclearboy) reported
@TDAmeritrade just tried to call with a simple question and your Customer Service wait time is currently estimated at 2 hours? You have to do better than that!!!
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Brandon Sailor
(@rbsailor1) reported
@TDAmeritrade @thinkorswim Your site won't let me set-up recurring transfers into my Roth, is the site down, some broad problem?
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Rhett Butler
(@RhettButler2021) reported
@REDGlitterNails @TDAmeritrade I have the same issue. Normally it was the same day!
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RSm
(@jonabula) reported
@blaunder @TDAmeritrade Ally doesn't care about its customers. It hides behind terms and conditions and disclosures to avoid being liable for shady and fraudulent business practices. Don't bank and invest with Ally. THEY ARE THE WORST COMPANY. ZERO CUSTOMER CARE. IT IS A FOE, NOT AN ALLY. A HARD LESSON.
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NYCDude...
(@trader_patriot) reported
@TDAmeritrade @BrysonTrades I tried live support at 11am..still waiting happens everyday Can you please help ????!!!
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