TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Denver, CO | 2 |
| De Soto, MO | 1 |
| Calgary, AB | 1 |
| Sacramento, CA | 1 |
| Aliso Viejo, CA | 1 |
| Brooklyn, NY | 1 |
| Erie, CO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Locus Denos
(@Eaglecel) reported
@TDAmeritrade, TD website & TOS have been having problems intermittently the past few days, glitchy, incorrect buying power calculations & erratic buying power updates, no one is picking up the phone? Want your customers business or not? What's your CEO's twitter handle?
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Bradley Bailey
(@BBailey320) reported
@TDAmeritrade In Webull app can electronically submit “do not exercise” but not “exercise”. Not having a “do not exercise” button in TD caused me big problems Friday because hold time was 1 hour 20 minutes but luckily risk department did it for me before 530pm deadline (I called at 4:04)
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The Trading Club
(@StockFanatic786) reported
Td Ameritrade straight tripping today. Sold something when I was up 200 and down 200 on the sell. @TDAmeritrade why are you trash - I pay you good service fees.
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David Friedman
(@DavidFriedman3) reported
@TDAmeritrade waiting on hold for over 25 minutes trying to get access to my 529 account. Horrible service!!!
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parker yigit
(@parkeryigit) reported
@TDAmeritrade @TDANetwork you need to fix the show trades option on #tos its been glitching for months now
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American Jatt
(@recklessmohar) reported
@TDAmeritrade Thank you but your internal rule to charge 2 dollars commission if average stocks orders are over 390 is very bad rule, there is no such SEC rule for stocks. I hope @CharlesSchwab will change that so that customers dont look to any other broker.
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Sudhir
(@spbulagannawar) reported
@TDAmeritrade Ask me to send messages directly, did that, to which, they just respond to a few messages for formality. Post that no one bothers to help. I am shocked to see this kind of service in opening new account.
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build back better
(@yangisourallah) reported
@TDAmeritrade I’m not sure yet but it appears I may have executed a 4th trade within 5 days... this was not my intention I was setting up a debit spread and the trade executed. Is there anything you can do to help? Not worried about the trade but the PDT
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Halden Lucero
(@LiftLaughGrow) reported
@ElenaVK @TDAmeritrade After seeing this and the most lag opening days this past year, it almost makes me wish they still charged for commissions even a little to keep good funding for good tech support and customer service. Response times dropped noticeably
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OS_Beaver
(@OS_Beaver) reported
@TDAmeritrade Unable to search for $BFI (Burger Fi) in order to place a trade for it. Please fix. Had to do workaround with existing position to enter an order. Those who don't hold it, can't search for it to buy.
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K~Dev
(@KavithaDevaraju) reported
@TDAmeritrade Literally wasting my time and money waiting to get connected with you all. Didn’t expect your service to be this poor!
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David Friedman
(@DavidFriedman3) reported
@TDAmeritrade I gave up. @TDAmeritrade decided to “transition” their 529 service at the end of the year - during holidays- with piss poor plan to address service issues. No CSR phone coverage and no web site! Unacceptable!!!!
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Dr. Parik Patel, BA, CFA, ACCA Esq. 💸
(@ParikPatelCFA) reported
@TDAmeritrade Must be a handful having so many pets! How do you spend your time when you're not working?
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Détwa
(@djdetwa) reported
@TDAmeritrade I better see no problems with the ticker change from $FEAC to $SKLZ today
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Addison
(@crypto_arbiter) reported
@TDAmeritrade @thinkorswim @CharlesSchwab Just signed up and tried installing TOS desktop app on a 2019 Macbook Pro. I just get the spinning beach ball of death when I open the installer. I tried calling customer service but estimated wait is 2 hrs.
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