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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (45%)
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Trading platform (45%)
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Withdrawals (9%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 De Soto |
Trading platform | |
 Calgary |
Login | |
| Denver |
Login | |
| Sacramento |
Login | |
| Aliso Viejo |
Login | |
| Brooklyn |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Carter
(@Katslod732) reported
@TDAmeritrade @TDANetwork @thinkorswim why is my TOS balance correct but my TDA app balance is missing several hundred dollars with incorrect info about my current holdings??? Unacceptable! Fix this for all of us now!
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Matty Ice
(@MattyRay30) reported
Hey @TDAmeritrade Please fix my account balance. Thanks. #tdameritrade #wtf
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Ibro
(@IbroRamic) reported
@StockGodd @TDAmeritrade @TDAmeritradePR Same issue here
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Wcclubchamp
(@wcclubchamp) reported
@TDAmeritrade my account is magically missing $26,000. I noticed others having account issues as well. This is the 2nd time in 3 weeks this has happened with @TDAmeritrade what the hell is going on with this?
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J. Mis
(@jmis1979) reported
@TDAmeritrade Hello, there is 1700$ missing from my account this morning and your help line has a wait time of "FOREVER". Still on hold for over an hour. Jacob Misencik
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HokieZ28
(@HokieZ28) reported
from
Kinston, North Carolina
@OptionsLocator @TDAmeritrade Man I was freaking out for a few minutes until I searched Twitter and saw everyone with margin accounts having same issue
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tyler
(@tyler59111264) reported
@jasonpate @TDAmeritrade Have you gotten any help from them? I have been in hold for 2 hours. Got a customer service reply that they were aware of an issue affecting account balances today and they are working to correct the issue.
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Benjamin McNeal
(@TheBenMcneal) reported
@TDAmeritrade why is my account value and cash available off by 30k this morning all of a sudden? Are you going to fix this or do I have to call you again
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Hameed
(@AtifH) reported
from
Pompano Beach, Florida
@erichawkins0n @SDhillon07 @TDAmeritrade I did. They said they are going through maintenance. Not very reassuring.
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S.G.
(@StockGodd) reported
Yo @TDAmeritrade @TDAmeritradePR what is going on?!!!!!! Fix my balance NOW!!
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GloboNomo
(@GloboNomo) reported
@TDAmeritrade @david_2518735 When are you going to notify your customers that are missing thousands of dollars in their accounts about the server issues your experiencing?
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southern ride
(@RideSouthern) reported
@TDAmeritrade 2.5 hour wait time for your phone support right now. I need tech support now NOT 3 hours from now! What kinda bullshit company are you clowns running??!!
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Pmoney
(@easytrades2) reported
Woke up to -32k in my @TDAmeritrade... wtf anybody else money get deducted ?
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alex
(@alex24929865) reported
@TDAmeritrade Fix your god damn platform. No way to get through to you guys, peoples accounts showing million dollar loses on the weekend - you guys don’t even answer the phone, email, etc. worse than Robinhood & about to lose a lot of customers. Awful service, awful company.
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MettaTrades
(@Metta_Trades) reported
Woke up down 87% in my account.... @TDAmeritrade a little transparency regarding what is going on with your customers accounts seems completely appropriate right about now. The mass exodus will be real otherwise. Get your **** together. @SDhillon07 @notoriousalerts
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#BreadWinner
(@CJ_Kavanaugh) reported
@TDAmeritrade fix my account i have money missing.
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Investing Simplified
(@InvSimplified) reported
For anyone experiencing problems with the @TDAmeritrade platform today, I spoke to customer service and they are doing a system update/upgrade over the holiday weekend. Your money is safe. #tdameritrade #StockMarket
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Astro🍕
(@Astro2388) reported
@aerowoman1 @SDhillon07 @TDAmeritrade You have to turn on live quotes on think or swim otherwise you receive delayed action. Kinda stupid that live quotes aren’t standard
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Eric Hawkinson
(@erichawkins0n) reported
@AtifH @SDhillon07 @TDAmeritrade Did you talk to their customer service? I called and it said a 2 hour 30 minute wait.
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Johnny Chase
(@DramaDayTrades) reported
@notoriousalerts @TDAmeritrade Happened to me last week. Took 3.2k outta my account without warning. Had to be on the phone with them for 2 hours, talked to 3 different people. Finally got to a manager and then the funds magically appeared and they said it was a “glitch”. They tryna steal and hope no 1 notices
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spacenerd41
(@spacenerd41) reported
@TDAmeritrade you guys need to post on Twitter or something about your system issues. I woke up with over half a MILLION dollars in negative!! Caused me MAJOR distress and anxieties.
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spacenerd41
(@spacenerd41) reported
@InvSimplified @TDAmeritrade Yeah I woke up with -$550k in my account. I was like wtf??!!
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David Horwitz
(@DavidAHorwitz) reported
@LittleWing54 @TDAmeritrade Got through to Ameritrade after 2 hrs 30 minutes...they confirmed a system problem with positions.
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Jacques Schapira
(@SchapiraJacques) reported
@TDAmeritrade I woke up to my account down 92%. What the hell. Tell me this is a glitch
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John Termotto🇺🇸
(@JohnTermotto) reported
@RocketCatchnBob Interesting. I now have a call alert that wasn’t there an hour ago. @TDAmeritrade having issues again. I remember the $KMPH issue 2 weeks ago but fixed by Monday morning.
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Astro🍕
(@Astro2388) reported
@SDhillon07 @TDAmeritrade @KingThoreau looks like it’s a maintenance error and you’re not the only one with that issue. Look at this thread
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Options Locator
(@OptionsLocator) reported
I really hope you're just doing some maintenance on your platform @TDAmeritrade & you aren't trying to give everyone a heart attack with these nonexistent margin calls. I mean a simple tweet would suffice letting your clients know what is going on if it isn't too much to ask
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David Horwitz
(@DavidAHorwitz) reported
@TDAmeritrade Is your cash management having system problems? Have massive margin call that makes Zero sense. On hold 1:32 minutes!
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DAM
(@IronWillTrader) reported
@TDAmeritrade how is my account -12k since afterhours trading closed last night? Over two hour wait time to speak to someone on the phone. Terrible!
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JessiesPennies
(@JessiesPennies) reported
@TDAmeritrade Hi I woke up this AM and my total account value dropped -$10k+ .... at 11 PM last night there were no issues market is closed !? What is going on!!!?? 😱😱😱