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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (63%)
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Website (25%)
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Trading platform (13%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nashville |
Login | |
| Brooklyn |
Login | |
| Chicago |
Login | |
| Klamath Falls |
Website | |
| Klamath Falls |
Website | |
| Chicago |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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ChrisMisquez
(@chris_misquez) reported
@TDAmeritrade Is it common to wait on hold for over an hour before speaking to a representative? I’m at 1hr 2min on support chat, and 35min on the call...
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Albert
(@ExceedAllhOpe) reported
@TDAmeritrade @CunadoBro Then why ******** does @Fidelity not charge that fee for the exact same thing y’all did?
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kevin c
(@kev_in90) reported
@chicagosean @TDAmeritrade Had consistent problems for the last 6 months. Seems it’s usually when price crosses under.
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!...
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade @MMartino87 HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade @Muric2024 HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade @robjulian2000 HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!
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JennRal
(@Jenn_Ral) reported
@JustinAyerTV @TDAmeritrade @thinkorswim Just signed up for an account, and can’t login either.
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tyler
(@tyler59111264) reported
@TDAmeritrade my account has been messed up since 5am this morning. Still no fix! $5k missing from my account, a margin call I shouldn’t have and a trade restriction I shouldn’t have! This is absurd. Contacting an attorney today
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interstellar taco
(@deepspacetaco) reported
I either have to add money to my account or sell something to cover the fees. Uh I don’t trade ******* margin for a reason this is bs. Someone at some ******* point can the little guys get some help and a win here? Reorganization fee my *** $tsnp $tsnpd $enzc $opti @TDAmeritrade
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade When a company has a whole "contact" us page but doesn't list any emails, & has a phone wait time of 50 minutes on a normal trading day (typical), you have to conclude that they don't WANT to help you without you jumping through lots hoops designed to discourage you
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Becky Stafford
(@BeckySt50501379) reported
@TDAmeritrade why and how is it that TdAmeritrade seems to never know when there’s problems with account holders signing in or having a blank trading platform!? You people always say “send us a picture” of the problem your experiencing! How bout if Ameritrade logs in!
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D
(@DaTruZee) reported
@TDAmeritrade Are there problems with the Message Center? I sent in a request plus follow up and never got any messages back. The request actually seems to have processed, but no confirmation or correspondence. I didn't even get the automated emails saying my message was received
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😉
(@landedgentry007) reported
@TRowePrice i was still a customer at the beginning of this call, but your complete indifference to clients’ time will have me move my retirement to @fidelity or @tdameritrade. Absolutely appalling.
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade ...IS this how YOU like to be treated when you're on the customer end? #passiveaggressivecustomerservice DON"T tell us to confirm something WITHOUT TELLING US HOW - and not making us look for the answer that shows disrespect for our time. #Ameritrade sucks
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Spiros “Woodie”
(@SpiroKasimis) reported
@TDAmeritrade how do access both account on TD Ameritrade app? One is an IRA and the other an individual account. Please help!
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BroLoElCunado
(@CunadoBro) reported
@tendernipples @TDAmeritrade Yes. I've been through an RS before. Putting me on a Margin Call for it and threatening to sell off my shares if it wasn't remedied immediately is my issue.
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rel71177
(@rel71177) reported
@TDAmeritrade Help 1-800-669-3900. no help, no help, just BS.
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Suzanne Player
(@SuzannePlayer1) reported
@TDAmeritrade WHY DO YOU WASTE YOUR CUSTOMER’S TIME ASKING THEM TO CONFIRM A TRADE BUT PUTTING NO INFORMATION ABOUT HOW TO DO THAT - AT LEAST NOT ANYWHERE THEY CAN FIND IT CONVENTIENTLY LIKE RIGHT ON THE SAME PAGE? #customerservicefail
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Cafe Tango
(@CafeTango1) reported
@TDAmeritrade It seems during peak times is when this problem occurs. At this time without following your recommendations (reboot), I am receiving the charts. Confirms no issue with the phone as suggested.
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Lizzy
(@sweetLizzzz) reported
@TDAmeritrade Bought AMBL for $2.50. Woke up a day later with a 3.59 costs basis. I call no one answers. Wtf , how is that possible? And that’s Not The Only Stonk I hold With Discrepancies😩 . might be time to move to @etrade or @Fidelity
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Scorpions Invest 🦂📈
(@ScorpionsInvest) reported
$FUBO about to be on the @TDAmeritrade network tv.
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DocMunnyBurner
(@MunnyDoc) reported
@Amberdigibyte @CunadoBro @TDAmeritrade No worries...happy to help. Stock is down so it looks doubly bad with 1/4 the shares form before, but dont worry, this thing will fly within the next 4-6 weeks when the app is dropped. :)
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade @ydoeslifeexist HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!
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Zynthika
(@zynthika) reported
@TDAmeritrade Hi!! I need support in spanish, what is the phone number?
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nawaf
(@nawaf52718898) reported
@TDAmeritrade I called them and there was no response and waited for more than an hour ... I talk to them from outside the US ... an international call and my balance is over ... every time that happens to me. Please help me
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Justin Ayer
(@JustinAyerTV) reported
from
Tulsa, Oklahoma
Having issues logging in to @TDAmeritrade or @thinkorswim in Oklahoma. Is there an outage?
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Shivam
(@Shivam_Savant) reported
Fix your app @TDAmeritrade
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Jedimarkus77
(@jedimarkus77) reported
@TDAmeritrade It appears "push notifications" is only for mobile devices. My issue is with the desktop system. I learned the hard way years ago not to trade mobile! #NeverShortFromAFloridaBeach
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Adam Saad
(@AdamDKSaad) reported
This is my fourth time today calling @TDAmeritrade help line with a 50 minute estimated hold time. Absolutely unacceptable, TD. Get your house in order.