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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (57%)
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Website (29%)
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Trading platform (14%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn |
Login | |
| Chicago |
Login | |
| Klamath Falls |
Website | |
| Klamath Falls |
Website | |
| Chicago |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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John Rubens
(@raftofwater) reported
@TDAmeritrade I liked seeing the bold line. To me, it could have meant support, but it could also have meant deficiency or a fast market or restricted trading. I like #RichardMNixon: Sacrifice Inflation.
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Jesse Joseph Knox
(@JesseJosephKnox) reported
@TDAmeritrade, I bought 500 shares of a name yesterday for $18.4400 per, but you are showing my basis as $19.6628. I did not avg. in; I made one purchase. It shows this incorrect buy info. on every interface I have for you, including @thinkorswim. This is not okay—please help. 🆘
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Carto
(@Game_Dev_Carto) reported
@crunchbruh I tried but @TDAmeritrade decided to lock my account and their hold times are astronomical....super rad support....
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P
(@MonkHatesV2) reported
@B_REInvest @TDAmeritrade ****😭
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Trader Joel
(@Trader__Joel) reported
@TDAmeritrade @TDAmeritrade I waited for 3 hours today to get support to place a covered call, but by then the price and order I wanted was gone. I really don't understand these restrictions on covered option trades in $RKT it's very frustrating. When will these be lifted?
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SD
(@byds0) reported
@TDAmeritrade Can someone in Customer Support look into the account and generate the correct Tax document for year 2020 ? Thanks
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Andrew Riley
(@_happyKC) reported
Thank you @TDAmeritrade for your app/webpage not working at all and allowing my login so I couldn't sell before the crash. Really appreciate it.
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Jim Merchant
(@JMerchant01) reported
@tdameritrade It would be great if your app didn't regularly stop working rught before the market opens. Fix your servers!
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Divyajot Sandhu
(@DivyajotSandhu) reported
@TDAmeritrade I keep getting the "Custom must have Number 2" error when i try to write a Covered Call
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Alex Casablanca
(@CasablancaCRE) reported
@TDAmeritrade What is happening with your customer service line?? The wait is more than 50 minutes all the time. I was about 1 hour yesterday on the line and no one picked up the phone.
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Reverend Lickem' Low 🇭🇹
(@rubano5428) reported
Ay @TDAmeritrade. Why y'all not letting me take my money out or login into my account? Yall playing with my money and ion like that.
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tommy
(@Tommycalderon4) reported
@TDAmeritrade yall are *** and shady when it came to that GME dip and you guys wouldn’t let me sell it. And the fill asking price was there and I went less... I have it all recorded. Fix this or I’m switching to webull and telling my group also.
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Adam Henderson
(@adamhe_sea) reported
Hey @TDAmeritrade and @TDAmeritradePR - can you help me out with your support team? I've been asking for help since February 10th; so far I've sent SEVEN messages and a week ago I sent a screenshot with giant red arrows because your support team's reading comprehension is.. 1/
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Andrew Riley
(@_happyKC) reported
@TDAmeritrade sure next time I have 45 min+ I'll give it a spin. You need better messaging for what is causing login issues. If my account is locked it should tell me that. It tells me nothing after entering a security question and using the text code just sends me back w/ no detail.
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Zac
(@climbingtiger) reported
@TDAmeritrade you rank with ROBIN HOOD for customer service! Ive called three times to change a simple cell phone #, and have not gotten through after a total of 3 hours on HOLD. WTF are yall doing? HIRE SOME PEOPLE or LOSE MY BUSINESS!
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Edward Levy
(@mahopaced) reported
Hey @TDAmeritrade, you guys need to fix your tax reporting! You shouldn’t be reporting wash sales on completely closed out positions, pretty basic concept that evidently is beyond your reporting abilities! If no position then nothing to add loss back to!!
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Alex Kassebaum
(@01stocksavage) reported
@h3rro14 @StockRanks Yeah what in ******** is going on the professionals at @TDAmeritrade werent able to give me a solid answer either after I waited for an hour to speak to someone.
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Darth Mf Vader
(@WallstreetTaker) reported
@TDAmeritrade my ******* limit didn’t fill wtf . U guys are a ridiculous I have 100s of trades recorded not getting filled . And stops getting filled lower by a big spread when there isn’t a spread .
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✨𝓪𝓵𝓲𝓼𝓪✨
(@alibeexo) reported
just letting everyone know not to use @TDAmeritrade their servers are literally down every single day. they’ll make you sit on the phone for 2 hours to tell you there’s nothing they can do. giant ******* joke of a company.
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definitely not financial advice
(@StephXAGs) reported
Hey @TDAmeritrade, any particular reason you’re being a massive *** to people that own $GME and want to sell covered calls? Don’t make us come down there.
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ANALysis
(@UHAccountant) reported
@GrantTRoosevelt @KjetillStjerne @TDAmeritrade Damn lol
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Nick Entwisle
(@n_entwisle) reported
@TDAmeritrade @GrantTRoosevelt Also good customer service 👍
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Hard Money [ BTC LTC ETH #crypto ]
(@hardmoneynow) reported
@FXCKWALLST @TDAmeritrade Not at all. Would do itvright now all day. Volatility trade. The option value will go down regardless of what happens as Volatility stabilizes
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Daniel Sermersheim
(@DLSermersheim) reported
Thank you @TDAmeritrade for fixing your app so anything up shows green and down red. The whole has to move $0.05 to get a color was ludicrous.
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_Ms_Luz_
(@_Ms_Luz_) reported
@TDAmeritrade I have been trying to open my account since February 1st. I was told Monday that I would finally get it open. Well its Thursday and still not open. Nothing but broken promises! Why is this so hard??
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StockRanks
(@StockRanks) reported
@01stocksavage @h3rro14 @TDAmeritrade While I am frustrated, TDAM, Chick-fil-a & Disney have been 3 places where I have always gotten excellent customer service. Strike 3 is when I start to right companies off.
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Francis Djounda
(@DjoundaFrancis) reported
@TDAmeritrade @averygrrl I need help on my thinkorswim with brackets 2.
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Grant Roosevelt
(@GrantTRoosevelt) reported
@KjetillStjerne I set a stop limit order for $GME on @TDAmeritrade at $290 and it never sold. WTF!
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Drift_Buster_Bison
(@BisonDrift) reported
@TDAmeritrade fills have been awful .... perfectly liquid positions taking hundreds in slippage. Joke
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Alex Casablanca
(@CasablancaCRE) reported
@TDAmeritrade There is no way to speak with someone in your customer service line. I have tried at different times of the day and they wait is always for than 45 minutes. You have to fix that as soon as possible.