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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (57%)
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Website (29%)
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Trading platform (14%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nashville |
Login | |
| Brooklyn |
Login | |
| Chicago |
Login | |
| Klamath Falls |
Website | |
| Klamath Falls |
Website | |
| Chicago |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Whittington
(@umetsubocho) reported
@TDAmeritrade @CharlesSchwab when do you guys fix my margin info? And my buying power? I missed on on stuff all day long due to your system issues.
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wizman gazbee
(@WizmanGazbee) reported
@TDAmeritrade your wait time on phone is 2hrs . TD Ameritrade is going down in customer service. I just want to know why I'm not allowed to trade with margin amount , the system allows me only cash, despite my meeting every requirement. What's happening to TD Ameritrade?
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Triperation
(@triperation) reported
@chaydaw @TDAmeritrade @The_Real_Matt_R I feel ya. I hope they fix this crap
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Triperation
(@triperation) reported
@chaydaw @TDAmeritrade @The_Real_Matt_R I know! Worst thing is this giant negative balance in buying power
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Justin
(@jbaker817) reported
@TDAmeritrade @The_Real_Matt_R Same issue here as well. Over 2hr wait time on phone and chat agent over 6hrs no response
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sean
(@sean07445985) reported
@positionupdates @TDAmeritrade @thinkorswim Same here. Crazy how not very good with communicating that an issue is going on. You would at least expect a general statement
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reruntalkingstocks
(@reruntalkingst1) reported
I have already filed a complaint with the SEC @TDAmeritrade
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Orangee
(@positionupdates) reported
@TDAmeritrade @thinkorswim Im hearing TOS platform will not be up until tomorrow? My account is upside down 150K. what is going on !!
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Jason G
(@TranceEnd47) reported
@TDAmeritrade “We are aware that there was an issue with processing option exercise/assignment on Friday, February 12th which caused positions and balances to be affected on certain accounts. Please know we are working to resolve this as soon as possible.” .....good luck all.
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Tyson
(@tysonjfisher) reported
Absolutely unacceptable this cannot happen again @TDAmeritrade. Lot of people losing a lot of money today because they simply cannot trade because their balance will stay negative, or know if they do they will not be able to reinvest until the issue is corrected. Bad bad bad
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Temujin
(@Temujintrades) reported
@TDAmeritrade You sold puts I didn’t own on Fri then Issued a margin call for 146k, Stole 90min of my time Sun assuring me it would be fixed, removed the money from the bad sale and my account is still in margin call status. I’d think am account my size would be handled better
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let me
(@letmebust) reported
@TDAmeritrade @southerntrader7 Wtf Ameritrade! It said I was on potential call alert when I have money deposit in my account and I had to sell my stocks thinking I was negative all cause you guys can’t fix your ****!
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Cliff Dorfman
(@cliffdorfman) reported
Hey @TDAmeritrade problems with trades. 50 min wait times to speak with client rep and @thinkorswim working like it was invented in 1999. What’s going on?
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Black Swan
(@anonambition) reported
Does anyone have experience with @TDAmeritrade customer service? Fidelity customer service has wronged me twice in the past month.
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Jen
(@JenniferGeck) reported
Waiting 4 days for funds to clear is the worst part of @TDAmeritrade. 😭 $maxd $wdlf
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AlpineGarage
(@alpine_garage) reported
@TDAmeritrade is unbelievable... it’s been three days and my share information shows as “* info unavailable”. Wait time for customer service is three hours.
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Chase D.
(@chaydaw) reported
@triperation @TDAmeritrade @The_Real_Matt_R I mean this is beyond ridiculous. Can’t get anyone in customer service. Can’t trade. Unbelievable.
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Tyson
(@tysonjfisher) reported
Glad I’m not the only one who opened their @TDAmeritrade account to thousands of cash and buying power gone because of a duplicate order issue with options. Spoke to a representative and they said should be resolved before market open tomorrow
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Zach
(@_zachsart) reported
@TDAmeritrade @xrobertcmx It's a 3 hour wait time right now to speak with customer service, this is a joke
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QueenKolby
(@QueenKolby1) reported
from
Vista, California
Ugh, having trouble with @TDAmeritrade Won't let me put in my orders and lost my whole $TRCH stock. Where is it?? #stockmarket #whereismymoney
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INTHEKNOW
(@jobicat) reported
@TDAmeritrade @imperialalgori1 TD AMERITRADE HAS A MESSAGE SAYING THERE WILL BE A 2.5 HOUR WAIT BEFORE SOMEONE ANSWERS THE PHONE! GREAT SERVICE TD AMERITRADE!! OH AND EMAILS... ROTFLMAO... CANNED AND WRONG TO BOOT! THEY GOT HACKED AND NOBODY KNOWS WHAT THE F IS GOING ON!... DIDNT BOTHER TO EMAIL CUSTOMERS!
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Tony V
(@1AngryItalian) reported
@Fidelity Lost me as a customer. I'll be moving everything over to @TDAmeritrade
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The Rev
(@TheRevDC84) reported
@AlexDelarge6553 No idea! My balances are dog **** and have no idea what the hell ive made today. Getting a migraine going back and forth between charts. @TDAmeritrade needs to fix this quick.
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**** Life
(@SpacLife) reported
.@TDAmeritrade your balances and dashboard sucks. Wrong everyday. Mixes up cash +/- as gains. Wtf?
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Vincent Hanna
(@VinnyHanna98) reported
@TDAmeritrade How about fixing your terrible call wait times for your customers. Everytime I call its 1.5 to 2.5 hour wait times. Ridiculous.
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Jason Joder
(@JasonJoder) reported
@TDAmeritrade my friend that couldn't get anyone for hours found the solution closed their account #lostcustomer
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Darrell
(@Stockman239) reported
@TDAmeritrade. Love the platform. Only issue is with mobile app. no matter what my cost average is on a particular stock the mobile app only shows my my initial entry avg. no matter how many times I average down, it just shows my original entry avg. Simple bug but fixable
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Jake Mohlman
(@possiblecoin) reported
@TDAmeritrade Great customer service. Got a letter about an account my wife DID NOT OPEN and every single number I try has a two and a half hour hold time. So glad I don't trade with you clowns. How do you not have a dedicated fraud line?
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Kevin
(@_w_kevin) reported
@Silvers1312 @thinkorswim i didn't have any weird positions, so you may need to talk to them. it just took away 70% of my account for no reason. @TDAmeritrade just seems to have awful transparency, with questionable reliability you can google and see that they have had numerous issues over the years
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Brit
(@BritneyMo_) reported
I seriously dislike the @TDAmeritrade app. Then you call customer service and it’s a 2-hr wait 😤😒...I was excited to buy stocks today but for some reason I can’t 🤬