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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (57%)
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Website (29%)
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Trading platform (14%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nashville |
Login | |
| Brooklyn |
Login | |
| Chicago |
Login | |
| Klamath Falls |
Website | |
| Klamath Falls |
Website | |
| Chicago |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan Barta, MBA
(@Barta57) reported
Maybe @TDAmeritrade can help me understand the OTC fees. @CharlesSchwab owns you now and you're not willing to change your OTC fees. SO... I have to pull my funds and move to Schwab. That sounds like crap. Care to help so I can leave my funds in my account.
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Jake DaRosa
(@jaked218) reported
@TDAmeritrade what’s going on here! I have no balance in my account?? #terrible #takingmymoney #gamestonk
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Investing Father
(@baba_yat) reported
@TDAmeritrade how can a company only present a phone number as the way of communication with customer service? What if your client is deaf and mute?
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Drip Gaines
(@jay_nodollasign) reported
@TDAmeritrade why can’t I sell or reduce positions? It keeps giving me an error message.
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Ryan Crandall
(@RyanCrandall14) reported
@TDAmeritrade your customer service is garage. Been waiting a month to get my account set up. This morning I was told everything was cleared after being on the phone for an hour and 45 mins...still can’t log in. What a joke #tdameritrade
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Deb Kligman
(@Micbear64) reported
@TDAmeritrade Great advice that does not work when TD Ameritrade can't do a SIMPLE transaction in 5 business days and LOCKS UP your account due to their coding issue.... REALLY??! Waited an hour+ on hold to be told you ARE aware....but still waiting.....
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***** Stonks Investor 🤠
(@honkystonks) reported
Wow. @TDAmeritrade restricting their users from writing “Sell to Open” covered calls on certain stocks like $AMC .... How this makes sense to me? I will never know. In fact, it sounds like THEY don’t even know. Please fix this issue ASAP. Huge turn off as a long-time user.
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Dan
(@BullishDanny) reported
@TDAmeritrade I’ve called 3 times and talked to 5 reps. The last rep told me the previous reps didn’t lie to me, they just gave me wrong or incorrect information. 👍 I understand you’re not going to be able to help me. But hopefully I can help others not get robbed by TD!
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DogePorn
(@DogePorn) reported
@TDAmeritrade has an 1.5 hour long wait for customer service... #dogearmy #dogecointothemoon
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Andy
(@Andujar5665) reported
@TDAmeritrade Mobile app issues. Quotes and level 2 not loading consistently. Please fix!!
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Self Sufficient Capital
(@Coleman4Nh) reported
@TDAmeritrade I am inches away from pulling my account. 1 hour and 30 minute wait to resolve an issue your staff said was clear? This on top of restricted trading is absolutely fascinating as to why I am still a client of yours... Some reason I stuck it out while others pulled.
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RAVEE!!!
(@RaveeTweets) reported
@TDAmeritrade I have only the account number as I applied online and shared the documents through fax and also email for getting the login ID and Password. Since I see some response here could you please let me know by when the application will be processed if I share the account number
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Chazz Reinhold
(@DeageloVickerrs) reported
@TDAmeritrade I've been waiting for hours to speak to support about an unknown account restriction. Can someone please help?
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عـ ..
(@dontdeserveit09) reported
@TDAmeritrade Do something about your customer service!! It’s ridiculous that’s i’m still waiting for 1 hour now and nobody is answering the phone. It’s so frustrating!! Will you ever answer the line or should I wait for a whole 8 hours to get my password? UNREAL!!
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RAVEE!!!
(@RaveeTweets) reported
@TDAmeritrade Hi guys... I tried reaching out to your customer care several times and through the emails yet I have not received any response.. can you please reply here
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aqwerty
(@aqwerty39024807) reported
@TDAmeritrade for some reason my account has gotten restricted for purchasing securities,I can only liquidate my positions As time is value, I contacted the customer service via phone and Im currently on hold for the past hour It is very frustrating Also my acc is backed by cash!
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RAVEE!!!
(@RaveeTweets) reported
@TDAmeritrade While I understand the volume, it is essential to keep your customer care account working and addressing the queries.. Neither I see a response to mails nor you guys are picking calls. Is the system not build to address the growth and support on time ?
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Christina Pirello
(@christinacooks) reported
@TDAmeritrade The ‘90’s called and they want their kale joke back. In case you live under a rock, no one makes fun of healthy eating anymore. I’m a customer but maybe not for long.
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MarcusPlace Research
(@MarcusPlaceRes) reported
You need more customer service members @TDAmeritrade. Second time waiting 2+ hours this week.
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Kobe Valentine
(@cashflowkobe) reported
I'm not able to login and says my info is incorrect even though it's right. @TDAmeritrade is your login system down? Your customer service wait is longer than 2 longers
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Lexicos
(@lexicos) reported
@TDAmeritrade Worst customer service! 1 hour hold time for a week now.
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jennifer saba ✨
(@1JENSABA) reported
@TDAmeritrade There was a MAJOR glitch today for me and others.....waiting as patiently as possible for it to be fixed! There should be no delay!!!!!!!!!!!
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📈
(@theleantrader) reported
@thinkorswim hi, how can I get in touch with @TDAmeritrade 's customer support? I have a question about opening a new account, but they wouldn't respond via email, phone (888-376-4684), facebook or twitter... Can someone help please?
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Luke Madsen
(@Luke_isTrending) reported
@TDAmeritrade why is it impossible to reach anyone when I need help? I’ve been waiting for a chat response for 3 hours. Tried to call multiple times as well
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Whitney Eden 🌈
(@Whitney_SEO_666) reported
i had some issues with with transfers to my @TDAmeritrade account, resulting in a few return fees. but then i couldn’t place any order. took 2 weeks and multiple messages to them to find out my account had been frozen. why did they tell me this immediately?
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Tom Collins 🇬🇧🇺🇲🤠
(@tomjcollins85) reported
@TDAmeritrade - I faxed over my documents on 02/03 to support a new account request, but I've yet to hear back. Is there someone who can check the status for me? :)
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TLW
(@TracyLeeZM) reported
@TDAmeritrade seriously? can't get anyone at local branch; over 90 minute wait time on phone; no one answering FB chat help; inadequate info on website; just need to confirm 1 thing on acct & get fax # 2 send forms. It's crazy time yes. But ppl need help w/ accts in timely manner
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David R Benitez
(@drodbenitez) reported
@willoptions @TDAmeritrade I’ve had the same problem. It’s been frustrating.
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Rope. I hate all my teams.
(@Rope___) reported
@TDAmeritrade I have two stocks on my account showing negatives for amounts that I don’t have in stock. Is it a glitch?
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Dan
(@BullishDanny) reported
@TDAmeritrade And we are glad to help !! Here’s a number to call and wait on hold for two hours. hahaha... we are gonna throw reps at you, each with wrong unhelpful information. At the end we are going to tell you to go find the missing money urself!👍