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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (57%)
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Website (29%)
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Trading platform (14%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nashville |
Login | |
| Brooklyn |
Login | |
| Chicago |
Login | |
| Klamath Falls |
Website | |
| Klamath Falls |
Website | |
| Chicago |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Darrell
(@Stockman239) reported
@TDAmeritrade. Love the platform. Only issue is with mobile app. no matter what my cost average is on a particular stock the mobile app only shows my my initial entry avg. no matter how many times I average down, it just shows my original entry avg. Simple bug but fixable
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Jen
(@JenniferGeck) reported
Waiting 4 days for funds to clear is the worst part of @TDAmeritrade. 😭 $maxd $wdlf
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Taylor Jew
(@taylorjew) reported
@TDAmeritrade how can we fix my login issues on TDA but I can login just fine on thinkorswim? Help! Need to fund account!
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Lexicos
(@lexicos) reported
@tdameritrade why does it take 2 hours on hold to get help with my login? This will use all my minutes
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Jason Joder
(@JasonJoder) reported
@TDAmeritrade my friend that couldn't get anyone for hours found the solution closed their account #lostcustomer
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let me
(@letmebust) reported
@TDAmeritrade @southerntrader7 Wtf Ameritrade! It said I was on potential call alert when I have money deposit in my account and I had to sell my stocks thinking I was negative all cause you guys can’t fix your ****!
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Triperation
(@triperation) reported
@chaydaw @TDAmeritrade @The_Real_Matt_R I feel ya. I hope they fix this crap
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Brad Whittington
(@umetsubocho) reported
@TDAmeritrade @CharlesSchwab when do you guys fix my margin info? And my buying power? I missed on on stuff all day long due to your system issues.
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Jake Mohlman
(@possiblecoin) reported
@TDAmeritrade Great customer service. Got a letter about an account my wife DID NOT OPEN and every single number I try has a two and a half hour hold time. So glad I don't trade with you clowns. How do you not have a dedicated fraud line?
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reruntalkingstocks
(@reruntalkingst1) reported
I have already filed a complaint with the SEC @TDAmeritrade
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Justin
(@jbaker817) reported
@TDAmeritrade @The_Real_Matt_R Same issue here as well. Over 2hr wait time on phone and chat agent over 6hrs no response
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**** Life
(@SpacLife) reported
.@TDAmeritrade your balances and dashboard sucks. Wrong everyday. Mixes up cash +/- as gains. Wtf?
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Jason G
(@TranceEnd47) reported
@TDAmeritrade “We are aware that there was an issue with processing option exercise/assignment on Friday, February 12th which caused positions and balances to be affected on certain accounts. Please know we are working to resolve this as soon as possible.” .....good luck all.
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TasteeFoam
(@FoamTastee) reported
@TDAmeritrade sucks. Horrible customer service. 2-3 hour hold times. Email response is delayed and they will not provide call back service. Markets move at the speed of light and #TDA is molasses.
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Jason G
(@TranceEnd47) reported
@triperation @TDAmeritrade Market activity and power outages in parts of the country continue to impact hold times for chat and phone calls. If we were unable to help you today and you still need assistance, we have 24 hour phone support available at 800-669-3900. Thank you for your patience and understan
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Vincent Hanna
(@VinnyHanna98) reported
@TDAmeritrade How about fixing your terrible call wait times for your customers. Everytime I call its 1.5 to 2.5 hour wait times. Ridiculous.
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1M 🧲 #Prosperity
(@lyemcfly) reported
@jagaustin @TDAmeritrade Bruh wtf lol
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sean
(@sean07445985) reported
@positionupdates @TDAmeritrade @thinkorswim Same here. Crazy how not very good with communicating that an issue is going on. You would at least expect a general statement
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DeLa2
(@la2_de) reported
@TDAmeritrade mi account balance is miscalculated regarding my Gains/losses today, called Customer service and was on hold for way too long. When is this gonna get fixed?
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Orangee
(@positionupdates) reported
@TDAmeritrade @thinkorswim Im hearing TOS platform will not be up until tomorrow? My account is upside down 150K. what is going on !!
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Brit
(@BritneyMo_) reported
I seriously dislike the @TDAmeritrade app. Then you call customer service and it’s a 2-hr wait 😤😒...I was excited to buy stocks today but for some reason I can’t 🤬
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AlpineGarage
(@alpine_garage) reported
@TDAmeritrade is unbelievable... it’s been three days and my share information shows as “* info unavailable”. Wait time for customer service is three hours.
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The Rev
(@TheRevDC84) reported
@AlexDelarge6553 No idea! My balances are dog **** and have no idea what the hell ive made today. Getting a migraine going back and forth between charts. @TDAmeritrade needs to fix this quick.
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Chase D.
(@chaydaw) reported
@triperation @TDAmeritrade @The_Real_Matt_R I mean this is beyond ridiculous. Can’t get anyone in customer service. Can’t trade. Unbelievable.
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Tyson
(@tysonjfisher) reported
Absolutely unacceptable this cannot happen again @TDAmeritrade. Lot of people losing a lot of money today because they simply cannot trade because their balance will stay negative, or know if they do they will not be able to reinvest until the issue is corrected. Bad bad bad
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Black Swan
(@anonambition) reported
Does anyone have experience with @TDAmeritrade customer service? Fidelity customer service has wronged me twice in the past month.
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Cliff Dorfman
(@cliffdorfman) reported
Hey @TDAmeritrade problems with trades. 50 min wait times to speak with client rep and @thinkorswim working like it was invented in 1999. What’s going on?
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Triperation
(@triperation) reported
@chaydaw @TDAmeritrade @The_Real_Matt_R I know! Worst thing is this giant negative balance in buying power
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wizman gazbee
(@WizmanGazbee) reported
@TDAmeritrade your wait time on phone is 2hrs . TD Ameritrade is going down in customer service. I just want to know why I'm not allowed to trade with margin amount , the system allows me only cash, despite my meeting every requirement. What's happening to TD Ameritrade?
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The Rev
(@TheRevDC84) reported
Question // Does @Fidelity charge anything for OTC trades? It looks like they don’t but want to be sure before I pull all my @TDAmeritrade accounts. Way too many issues and way too often.