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TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of TD Ameritrade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TD Ameritrade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TD Ameritrade users through our website.
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Login (57%)
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Website (29%)
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Trading platform (14%)
Live Outage Map
The most recent TD Ameritrade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nashville |
Login | |
| Brooklyn |
Login | |
| Chicago |
Login | |
| Klamath Falls |
Website | |
| Klamath Falls |
Website | |
| Chicago |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade ...IS this how YOU like to be treated when you're on the customer end? #passiveaggressivecustomerservice DON"T tell us to confirm something WITHOUT TELLING US HOW - and not making us look for the answer that shows disrespect for our time. #Ameritrade sucks
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Dr.Digi
(@Amberdigibyte) reported
@CunadoBro @TDAmeritrade Thank you. I'm just livid! Seriously portfolio is worth half of what it was this morning and somwhow I have negative cash balance? Don't understand this screwery and don't want to. Crypto is much better! I'll hold my stupid little 11 shares now
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade @robjulian2000 HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade ...phone wait time is 50 minutes - WHO has time for this? NO EMAIL to allow you to just ask your question, your stupid pop up doesn't answer the question, when you give feedback it tells you your message is too long, but doesn't tell you how many characters....
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rel71177
(@rel71177) reported
@TDAmeritrade TD IT problems; Account screen is false and not corrected. xxx of xx shares disappeared in Feb. No transaction history. My account lost about xxk net liquid value. No response to any email to you. No one person to talk to. Why no response on emails?
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Dr.Digi
(@Amberdigibyte) reported
@CunadoBro @TDAmeritrade So that's why I had 47 shares and now only 11? I hate Ameritrade and will never use it going forward. Only got it to get into TSNP and they have done nothing but take money...fees are ridiculously stupid too
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade @ydoeslifeexist HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade When a company has a whole "contact" us page but doesn't list any emails, & has a phone wait time of 50 minutes on a normal trading day (typical), you have to conclude that they don't WANT to help you without you jumping through lots hoops designed to discourage you
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Laura
(@dexdriahapa) reported
@chicagosean @TDAmeritrade yes, not working today grrr 😕
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Mr. Belding
(@iMrBelding) reported
@TDAmeritrade I’m trying to understand why I can’t login to my account, I’m in a endless loop and the page just keeps refreshing at the security question. This is causing me to lose money since I can’t exercise my right to buy stock! Please look into this.
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yee-haw
(@fpcap) reported
@TDAmeritrade your customer service phone center is so bad. wait time over an hour every single time
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Boo boo
(@Booboo0375) reported
@Amberdigibyte @CunadoBro @TDAmeritrade Need to file a complaint. I have just done so. If they don’t give our money back then lets move to another broker as this is unbelievable.
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TattooedTrader
(@cmwticker) reported
After sending my @TDAmeritrade tax forms to my #CPA, I called him to make sure he didn't need anything else. He opened my documents and there was silence on the line. "Sweet **** this might take awhile" was his response. #traderlife
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Larry Clark
(@LarryCl00061125) reported
@TDAmeritrade when are you going to have the cusip change and new shares reflected in my account? Anyone else with this problem?🙄
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tyler
(@tyler59111264) reported
@TDAmeritrade Well it’s not. 2 hours later same issue. You all have shares of Riot against my margin I don’t even own. My account is -$4500 what it should be and I’m still sitting here waiting for resolution
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Sean McLaughlin, NLD 📈
(@chicagosean) reported
Anybody else having issues with #Thinkorswim price alerts not setting and not firing? cc @TDAmeritrade
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Capital EdgeNY
(@CapitalEdgeNY) reported
@TDAmeritrade 36mins on hold....and plz fix the cost basis files you all screwed up yesterday - thx
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kevin c
(@kev_in90) reported
@chicagosean @TDAmeritrade Had consistent problems for the last 6 months. Seems it’s usually when price crosses under.
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Suzanne Player
(@SuzannePlayer1) reported
@TDAmeritrade WHY DO YOU WASTE YOUR CUSTOMER’S TIME ASKING THEM TO CONFIRM A TRADE BUT PUTTING NO INFORMATION ABOUT HOW TO DO THAT - AT LEAST NOT ANYWHERE THEY CAN FIND IT CONVENTIENTLY LIKE RIGHT ON THE SAME PAGE? #customerservicefail
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Lizzy
(@sweetLizzzz) reported
@TDAmeritrade Bought AMBL for $2.50. Woke up a day later with a 3.59 costs basis. I call no one answers. Wtf , how is that possible? And that’s Not The Only Stonk I hold With Discrepancies😩 . might be time to move to @etrade or @Fidelity
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Dubem 🇳🇬
(@ALGORHYTHM_95) reported
As long as I live, I’ll never use @TDAmeritrade again. This has got to be the worst trading app I’ve ever seen in my life
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🎯
(@keibikei) reported
@RomeoPhysique @TDAmeritrade Worst customer service I have ever seen. I have sent the docs twice, no answer. they won't answer phone calls, e-mails. They only answer here but can't give much info, so it's useless. If you don't want to take new customers just say it, but don't make us waste our time please.
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tyler
(@tyler59111264) reported
@TDAmeritrade 1 hour hold time from 6am to 7am to speak to someone. Explain my issue, he puts me on hold for 10’mins and transfers me to someone that had no idea what my issue was. You all have shares Riot in my margin I don’t even own throwing my account balance off. BS!
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade HOW do we "confirm" our trade??? YOU ask us to confirm what we just told you but don't say HOW? Besides, plenty of times we've added $8 to a $22 bid but it wasn't a problem. WHY is it a problem now? #customerservicefail NO EMAIL and your phone wait is 50 min!...
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Rob Julian
(@robjulian2000) reported
@TDAmeritrade What happened to the online platform? The change where you see positive/neg numbers there are a lot of ..... and you can't see the full percentages to know how much things are up/down.
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🎯
(@keibikei) reported
I would like to know if @TDAmeritrade is not taking any new customers. I have sent the documents more than a week ago, no answer. Sent them again thru a different media. No answer. I call them. No answer. Worst customer service I have seen in my life. Stay out of it.
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Cafe Tango
(@CafeTango1) reported
@TDAmeritrade TD app is often not able to show charts. Unable to view stocks. Please address asap. Too often is a problem.
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Bazooka-Chip
(@Bazooka_Chip) reported
@CunadoBro @TDAmeritrade Hell eTrade better not charge a penny, their slow *** hasn’t completed the transfer @etrade
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rel71177
(@rel71177) reported
@TDAmeritrade TD IT problems; Account screen is false and still not corrected. xxx of xx shares disappeared in Feb. No transaction history. Account lost about xxk net liquid value. ??? It is not a result of stock values. No response to any email to you. No one person to talk to. No response
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🎯
(@keibikei) reported
I guess @TDAmeritrade is not taking any new customers, but they don't say it openly. I sent the docs for a new account twice. No answer. I called them, e-mailed them. No answer. Worst customer service I have ever seen. Stay out of it. #DayTrading #trading