Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 5
Frankfurt am Main, Hessen 3
Prague, Hlavní město Praha 3
Madrid, Comunidad de Madrid 3
Sydney, NSW 2
Raleigh, NC 2
Guatemala City, Departamento de Guatemala 2
Helsinki, Uusimaa 2
Cornhusker Trailer Court, NE 2
Rio de Janeiro, RJ 2
Manchester, England 2
Montpellier, Occitanie 2
Ankara, Ankara 2
London, England 2
Barcelona, Catalunya 2
São Paulo, SP 2
Munich, Bavaria 2
Berlin, Land Berlin 2
Milan, Lombardia 2
Zürich, ZH 2
Kyle, TX 1
Hagerstown, MD 1
Glen Burnie, MD 1
Puygouzon, Occitanie 1
Williamstown, NJ 1
Aschaffenburg, Bavaria 1
Saint-Paul, Réunion 1
Ustka, Województwo Pomorskie 1
Vielha, Catalunya 1
Jarny, ACAL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • SmokeyRev SmokeyRev - Guilded.gg partner. (@SmokeyRev) reported

    @OpenmikkeX Fanboys gotta try to justify why thier console is 'better', so that's why **** like this exists in the first place. Ubisoft has already put out a patch to fix the issues with the xbox versions of the game, so.........this rant of his is invalid.

  • JustGameBot Gamebot (@JustGameBot) reported

    @GsBlast That was your first problem, you're playing a Ubisoft game

  • DNeath 📿HeavensDemon👹😇 (@DNeath) reported

    OMM the blue screen errors on @assassinscreed Valhalla are horrible. 100% fact I've gotten it more times than actual other titles I've played in my Playstation history. @Ubisoft dropped the ball on this title.

  • BMitchell97 (Ox)Reborn✌🏻 (@BMitchell97) reported

    @assassinscreed Anyone else experiencing a glitch where they can’t move, fast travel, open up menus after Loading in. Just arrived in lunden and now it’s happening every time @Ubisoft @assassinscreed ???

  • Sandychapp Sandy (@Sandychapp) reported

    @assassinscreed @Ubisoft AC Valhalla game is broken!! Fix all these glitches. Game crashes all the time now. Avatar won’t move. Missions go missing. What a joke! After all the money spent on this game, can’t even enjoy it! #wantarefund

  • aczstar123 Aczstar123 (@aczstar123) reported

    @roguemiike @watchdogsgame I know, couldn't agree more with you, I think its disgusting. What I do t get is on the other hand Ubisoft release Valhalla which hardly has any issues and a manual save

  • Totalkaos469 Michael Bolli (@Totalkaos469) reported

    @Ubisoft When is WDL getting an update so we can play it? I spent the whole yesterday playing and when I turned it on today I found out the game has an issue with saving. Thus, there is no point in playing it until it's fixed.

  • MASSEFFECTfan_X Luis (@MASSEFFECTfan_X) reported

    @Ubisoft Please fix Assassin's Creed: Syndicate for PS5. One can only take so much flickering. #AssassinsCreed #PS5 #FixAssassinsCreedSyndicate

  • aligaytorgaming Ali_Gaytor 🐊💙 VTuber (@aligaytorgaming) reported

    @Ruty_Vtuber I do the one on steam by ubisoft but I also have table top simulator cause that game has connection issues and can be absolute trash. So buyer beware.

  • PhantomPhily PhantomPhilyG (@PhantomPhily) reported

    @ElusiveGabe @billy2smooth @Colteastwood Nope, but my Xbox One X version runs absolutely terribly, some serious Optimization issues with this game, but that's a Ubisoft problem, not hardware

  • catfishrizzy Catfish Rizzy (@catfishrizzy) reported

    @Ubisoft When Breakpoint was developed, did you guys outsource the development work to a bunch of dementia patients or was it just supposed to be broken in every possible way? Literally not one thing functions right on PC... I bet microtransactions work perfect though

  • Gooey271 Gooey (@Gooey271) reported

    @NicholasIndeli1 @Jeemer3 @digitalfoundry Kinda weird how the ps5 version is worse now because of this update lmao. Still ps5 is a lock 60 but their more frame drops. Ubisoft said that they would fix that in a later update

  • DwellerSf BasementDwellerSF (@DwellerSf) reported

    @assassinscreed @Ubisoft Your **** patch just did things worse on both consoles ? Why can't you fix thing properly ?

  • Mario_875 Mario 🇪🇺 (@Mario_875) reported

    @shotgunkittenxx @PlayStationUK If it only happens with AC Valhalla and nothing else then blame @Ubisoft because it’s their game. That error is just a generic software issue occurred error. If it happens with all sorts of games and apps it could be corruption on your consoles HDD.

  • ziemer__ Ziemer (@ziemer__) reported

    @UbisoftSupport @Ubisoft i am pleading for you to fix casual match making. I play on PC and i'm very new, i can't even play ranked yet, and i keep getting into matches against platinum players and diamond players. I get one kill a game and die every round and i am not having fun.

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