Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 7
Carmel, IN 6
Hamburg, HH 5
Zionsville, IN 4
Lyon, Auvergne-Rhône-Alpes 4
Prague, Hlavní město Praha 4
Rennes, Bretagne 3
Toulouse, Occitanie 3
Belo Horizonte, MG 3
Les Mureaux, Île-de-France 3
Essen, NRW 3
Helsinki, Uusimaa 3
Genève, GE 3
Milan, Lombardia 3
Vienna, Wien 3
Madrid, Comunidad de Madrid 3
Tourcoing, Hauts-de-France 3
London, England 2
Campo Grande, MS 2
Strasbourg, ACAL 2
Don Torcuato, BA 2
Colchester, England 2
Recife, PE 2
Augsburg, Bavaria 2
Toronto, ON 2
Bordeaux, Nouvelle-Aquitaine 2
Frankfurt am Main, Hessen 2
Angers, Pays de la Loire 2
Munich, Bavaria 2
Las Palmas de Gran Canaria, Canary Islands 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • EdtekYT 𝙀𝘿𝙏𝙀𝙆 (@EdtekYT) reported

    @Assassayin @Ubisoft The 3 issues I'm having are known issues but not patched yet. I have to also run around looking for supplies to get my camp level 6 and also grind a few achievements aswell lol

  • tkhobbes Thomas Keller (@tkhobbes) reported

    Anno1800 crashes at startup... comparing logfiles, seems to be right before trying something with / on ubisoft connect.... @UbisoftSupport do we have any outages or maintenance that could cause this problem?

  • Franco01615148 BlueExorcist (@Franco01615148) reported

    @Ubisoft @ubisoftstore @assassinscreed Fix the ******* game you idiots been asking the same thing for weeks

  • MClarkay Matt but Christmassy (@MClarkay) reported

    @Ubisoft Any idea when there's gonna be a fix for the Valhalla bug that has the game convinced that my Xbox controller is disconnecting every 5 seconds?

  • JamesRh39594157 opticgamer37 (@JamesRh39594157) reported

    @Ubisoft @ubisoftstore @assassinscreed Fix them ingame glitches so I can progress in the main story.and where's the new items in the store at for this week.

  • FluffsSeelow Paul Rhenus (@FluffsSeelow) reported

    @UbisoftSupport Buy Valhalla Gold.... Buy Ubisoft+.... Ubisoft Connect not working.... Yule event not starting.... Your own support page says 'Chat only - Chat unavailable'... Great support, guys. Lesson learned.

  • spookiitanookii スプキ I spooki (@spookiitanookii) reported

    @UbisoftSupport @Ubisoft_UK need help with a ubisoft store issue, would majorly appreciate help

  • chucky2003 Ozymandias (@chucky2003) reported

    @FenyxRising I like this game a lot,on my new game plus and had no bugs,glitches or other issues that could ruin my experience,except one crash after 60 hours of play ,but that is nothing.Kudos for the team that made this game,I can't believe that an Ubisoft game has no issues :)

  • Jimbo_A_Tweets Northern Monkey (@Jimbo_A_Tweets) reported

    @Ubisoft @ubisoftstore @assassinscreed Don't get AC Valhalla, if you want to play a game. It's broken, and Ubisoft won't give you any money back.

  • AH_SlipCased slip (@AH_SlipCased) reported

    @Ubisoft @ubisoftstore @assassinscreed I'd like to be able to complete the game....fix eurvicscire

  • MalachiKeating Zed (@MalachiKeating) reported

    @UbisoftSupport Ive sent out multiple tweets regarding with the "disconnect from ubisoft servers" bs. Ive been trying to get help for almost a month and im not getting anything back. this is getting out of hand

  • Assassayin Tyler Kingsbury (@Assassayin) reported

    @EdtekYT @Ubisoft Yeah one of the main missions I was having problems was in Jotenheim and the grind for supplies is insane. I did that last night and that was one of the last achievements I needed

  • mariofan48 Shadowking58 #RaymanForSmash #PhoenixForSmash (@mariofan48) reported

    @ChomperT Honestly I personally feel like Rayman is more likely just because Nintendo's relationship with Ubisoft being as good as it is rn. That's not to discredit Crash because I do want to see him in the game too but the relations with Nin and ATVI are definitely dormant in comparison.

  • FahrnerMichael Michael Fahrner (@FahrnerMichael) reported

    It’s been 48 days! 48 since I ran Into that broken quest plucking the quill. Still isn’t fixed. 48 days and counting @assassinscreed @Ubisoft @UbisoftSupport

  • HomiewithC HomiewithCromie (@HomiewithC) reported

    @Ubisoft @ubisoftstore @assassinscreed Fix r6 matchmaking

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