XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (57%)
• Website (29%)
• Trading platform (14%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Hyderabad	Trading platform	14 days ago
Ashbourne	Login	1 month ago
Çankaya	Login	2 months ago
Chennai	Login	2 months ago
Bengaluru	Website	3 months ago
Shah Alam	Login	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aziz Hussain (@AzizHussai20038) reported 7 minutes ago

  @XM_COM Plz my withdrawal is pending, tried every payment method. Withdrawal is not coming the fund credited back to my account all the time. Finally placed a withdrawal request through bank transfer which is also in pending. Plz help for the sake of your 20 million traders celebration

• 
  Tech Builder (@TechBuilder_ZEN) reported 11 minutes ago

  @XM_COM Customer's capital at risk if you trade in XM. XM is a fraud broker. My Deposit is missing since last 36 days.

• 
  Rathore (@SamarRathore9) reported 12 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Avanish Mishra (@avanish911342) reported 12 minutes ago

  “@XM_COM It’s been over a month and my refund is still not processed. Very disappointing support. Trading Account: 321817455. Resolve ASAP or I’ll escalate this.”

• 
  Suhag (@Suhag50607117) reported 13 minutes ago

  Withdrawal of 178 USD pending for over 2 weeks. Support only sends automated replies with no real update or timeline. No transaction proof or confirmation provided. Very disappointing experience with XM. Need urgent resolution. @XM_COM #XM

• 
  Rahul (@Rahul61197856) reported 13 minutes ago

  @XM_COM Hi Team, I have deposited the 10000 INR yesterday through UPI however the amount is not credited in wallet since last 24 hours , I am using it for the first time and the impression is really bad and sent multiple emails but no response from your team.

• 
  MR.X (@user_m0m) reported 14 minutes ago

  @XM_COM I have a ticket pending since a month it's frustrating I'm getting the same response every day it's very bad at this point for people who is not doing their job or in a position to resolve at earliest kindly look into it

• 
  Hakan (@Hakan063490) reported 15 minutes ago

  @XM_COM I've never seen such a terrible app in my life. I've tried changing my password 20 times, and as soon as I exit the app, I get a password error. XM is a complete disappointment.

• 
  Joseph whyte (@joseph_whyt3) reported 19 minutes ago

  @XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this

• 
  Jayesh Ahir (@JayeshA69870928) reported 20 minutes ago

  @XM_COM Why xm has worst service i deposit before 24 hours i sent proof but xm customer support can't solve it or leave the chat i want compansation it's your side fault you can't credited my money in 24 hours timeframe

• 
  Rahul Kar (@Rahulka23271990) reported 21 minutes ago

  @XM_COM Worst service by XM. Transaction done on 23rd April. It's been 5 days and the credit is not done in the account yet. Pathetic.

• 
  Rathore (@SamarRathore9) reported 23 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Lalit Soni (@httpslalit) reported 23 minutes ago

  @Rayyannowa @XM_COM Withdrawal is not happening and refund will not be done. Till now I am also facing the same problem, I am not getting withdrawal.

• 
  YZ #Binance (@YZBLVK_emeverse) reported 25 minutes ago

  @XM_COM Scam !!! I was profit 33$ from bonus 30$ to 63$ in total , and when I try to make a withdrawal this company banned my account, LoL and stupid Company!!!

• 
  Myahsoon (@myahsoon) reported 25 minutes ago

  @XM_COM @XaviRC8 Does anyone know the li{nk to the article about MEV Bot that will help me make money?)_'

• 
  Manish Sharma (@msrai629) reported 28 minutes ago

  Please help me, there was no response from the 48 hours since the complaint has been reported. I didn't received my money in my XM trading account yet. Kindly check the case number L757P2. And I'm surprised that no response more than 48 hours on email or portal. @XM_COM

• 
  Virat Kohli 🥇 (@appu7209) reported 33 minutes ago

  @XM_COM If money doesn't recived within 7 days I'm going to complaint on @XM_COM and those two guys who received the money via UPI.

• 
  Gyyani (@jay_puwar) reported 33 minutes ago

  @XM_COM Not provideding deposit on time my deposit missing since 20th April not getting any help

• 
  nick paez (@nick_paez) reported 39 minutes ago

  @donbitco @XM_COM How can we not be discussing this ,Uniswap exploit? It's a m(ajor problem that needs to be addressed. the link is on my TL - I retweeted it!--

• 
  Deepanshu saini (@ManishaSin23870) reported 40 minutes ago

  Dear XM Support Team, My name is Deepanshu saini my trading account number is 430016518 and I am writing to report an issue regarding a deposit that I made to my XM trading account. I added INR 8000 to my trading account on 01.04.2026, but it hasn't been credited yet.@XM_COM

• 
  Huncho05 (@Huncho051) reported 43 minutes ago

  @XM_COM **** you XM wtf

• 
  मोहमाया (@Mohmaya_98) reported 43 minutes ago

  Hello @XMGlobal, My fund withdrawal was processed on 2 July, but I still haven't received the amount in my bank account. I have already contacted support, but the issue is still unresolved. Please look into this matter and provide an update as soon as possible. @XM_COM

• 
  Mni (@manni0789) reported 43 minutes ago

  @XM_COM Hello @XMGlobalSupport, I made a deposit of ₹8000 today morning but it still hasn’t been credited to my trading account. I already raised a support ticket but no resolution yet. Ticket ID: W2OS3H Please check and resolve this as soon as possible.

• 
  Mni (@manni0789) reported 44 minutes ago

  @XM_COM please resolve my issue

• 
  Wolf Trader7 (@wolf_trader71) reported 47 minutes ago

  Still no solution just wait and. Wait @XM_COM @WikiFX_Eng @forexblog9ja

• 
  Manu (@manumadhav3625) reported 48 minutes ago

  @XM_COM This is unacceptable. I withdrew $111.18 on Mar 11, 2026 to an incorrect Axis Bank account (1 digit error) — yet status shows PROCESSED. It’s been 2+ weeks and I’m still getting only “under investigation” replies. Was the money credited or not?

• 
  Kamran (@kimz00071) reported 50 minutes ago

  @XM_COM Multiple emails to Support and Compliance and repeated live chat follow-ups, yet no response or resolution on an urgent account issue affecting access and trading. immediate escalation to senior team for review. As an “Elite Trader,” this level of service is concerning.

• 
  Scott.eth (@chucancantik) reported 50 minutes ago

  @XM_COM @ChaeMisung Do you know the link to the MEV Bot article that will help me, make lots of money?-,,

• 
  William Perrut (@williamperrut) reported 53 minutes ago

  @XM_COM I have been waiting since May 15 for the resolution of a PIX deposit issue. The funds left my bank account successfully, all requested documents were provided, and XM confirmed the case is under investigation (cases ZK7LWU and 10E2BK).

• 
  Chirag Chaudhary (@ichirag77) reported 55 minutes ago

  @XM_COM Writing It's been over 68 hours since I reported my deposit issue and submitted all the required proof. I'm still getting the same reply: "The investigation is ongoing." Is my money safe? I want a clear update and an immediate resolution. #DepositIssue #CustomerSupport