XM status: trading issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
XM.com is an innovative online broker with state-of-the-art electronic platforms for trading forex and Contracts for Difference (CFD) on precious metals, stocks, indices and energy.
Problems in the last 24 hours
The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at XM. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by XM users through our website.
- Login (60%)
- Website (21%)
- Trading platform (10%)
- Withdrawals (8%)
- Deposits (2%)
Live Outage Map
The most recent XM outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Allahābād
|
Website | 1 day ago |
|
Kolkata
|
Trading platform | 7 days ago |
|
Nagpur
|
Login | 7 days ago |
|
Patna
|
Login | 7 days ago |
|
Lucknow
|
Trading platform | 7 days ago |
|
Chhindwāra
|
Login | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
XM Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Cat (@CeoOfMeowrth) reportedIt’s been 90+ days since i haven’t got my deposit of Rs 40k bank has refused to refund funds and it was credited into your merchants account. Given all the proof to account manager she ghosted me two weeks ago. Worst service ever. Refund my funds right away. @XM_COM
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John Ngatia (@NgatiaMJohn) reported@XM_COM Dear XM...I have been actively trading on my Ultra Low Standard account. Due to temporary financial constraints, I currently lack sufficient funds. Could you please advise on any available deposit bonuses, loyalty rewards, or other options to support continuing my trading?
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Kamran (@kimz00071) reported@XM_COM Many emails to support and compliance, consistent follow up on live chat.. end result is silence, how much more pathetic a support service be?????? Weekend doesnt mean a mistake done by someone with in xm cant be resolved….. i m done with xm
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Super_Sachin (@sachinbstwd) reported@XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.
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Mni (@manni0789) reported@XM_COM Hello @XMGlobalSupport, I made a deposit of ₹8000 today morning but it still hasn’t been credited to my trading account. I already raised a support ticket but no resolution yet. Ticket ID: W2OS3H Please check and resolve this as soon as possible.
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Lalit Soni (@httpslalit) reported@NsParma56962962 @XM_COM Has your problem been resolved? Have you received your withdrawal? I am also facing the same problem. My crypto withdrawal is not being received. It is getting cancelled again and again or the FIR should be kept pending.
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Rathore (@SamarRathore9) reported@XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.
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Dr. Bhavesh Thacker (@drprofits_in) reported@XM_COM Worst service & you cheating all people, please don't add money to their xyz.... Upi id... I have added 50+ days ago, still not showing in my account and nobody cares!!!
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Tech Builder (@TechBuilder_ZEN) reported@XM_COM Customer's capital at risk if you trade in XM. XM is a fraud broker. My Deposit is missing since last 36 days.
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WhoIZLIkeGOD? (@IFritti) reported@XM_COM it has been more than 24 hours and now approaching 2 days and my withdrawal request is still pending? various emails to your customer support and they keep forwarding me from one department to another ... where is my money?
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IndusInd Bank (@MyIndusIndBank) reported@sarathsarru1 @XM_COM Dear Customer, We have responded to your complaint via email under reference number 86955390. If you are not satisfied with the resolution provided, we request you to kindly reply to the same email thread so that we can assist you further.
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pradyu (@pradyu3) reported@XM_COM Fake service 1 month gone no withrawal recived 351648950 trading account number Withdrawal Date 6/Mar/26 Withdrawal Amount USD 232.00 people still not able to trace only promises
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msrtrades (@msrtrades) reported@XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot
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Shreya Sonthalia (@ShreyaSont13729) reported@XM_COM the amount has been debited from the account but I 's not reflecting on XM wallet. I have reached out to customer executives several times but got the same response that it's under review. Seems like XM is a fraud platform. Kindly initiate the refund at the earliest.
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Aziz Hussain (@AzizHussai20038) reported@XM_COM Plz my withdrawal is pending, tried every payment method. Withdrawal is not coming the fund credited back to my account all the time. Finally placed a withdrawal request through bank transfer which is also in pending. Plz help for the sake of your 20 million traders celebration
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Tailer Brusker (@TBrusker) reported@XM_COM 💫Pollux Protocol First Launch on Arbitrum Network #bullish #ambitrum #eth
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yunus (@Hayri1903angara) reportedHello @XM_COM ,l need your urgent assistance regarding a manual review for my withdrawal request ID: 92002139 It has been pending for 32 days, and I successfully submitted my verification video over 48 hours ago. Could a support supervisor please check my file and help me
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Tumie🍒💰 (@misnt94) reported@XM_COM i want answers honestly, i wont back down until someone explains to me how someone with no technical "know-how" can manipulate the welcome bonus
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Suhag (@Suhag50607117) reportedWithdrawal of 178 USD pending for over 2 weeks. Support only sends automated replies with no real update or timeline. No transaction proof or confirmation provided. Very disappointing experience with XM. Need urgent resolution. @XM_COM #XM
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Joseph whyte (@joseph_whyt3) reported@XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this
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Vasu Lohiya (@lohiyavasu) reported@XM_COM I have deposited 20000rs and my amount in not credit in my trading account pending since 7days and there support team is also not helping recommend not to use this app for trading such bad experience..fraud app
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Piyush Bawalia (@BawaliaPiyush) reported@XM_COM You guy's are executing stop-loss twice and deducting extra usdt in every trade scamming usdt of customers. No proper customer support no solution of any problem.
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Lalit Soni (@httpslalit) reported@1amsnkt @XM_COM Has your problem been resolved? Have you received your withdrawal? I am also facing the same problem. My crypto withdrawal is not being received. It is getting cancelled again and again or the FIR should be kept pending.
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Rathore (@SamarRathore9) reported@XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.
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Lalit Soni (@httpslalit) reported@Rayyannowa @XM_COM Withdrawal is not happening and refund will not be done. Till now I am also facing the same problem, I am not getting withdrawal.
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LookinThefuture (@Crypto_panda567) reported@XM_COM That's for your support
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Suryansh Parihar 💫 (@SuryanshPariha7) reported@XM_COM I am facing a serious issue My withdrawals dated April 7th and April 11th are showing "Successful" in the app, but no funds have been received in my bank account. Please provide the UTR/Reference numbers immediately to track this. Account ID: 420268010 #XMBroker
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SHIVENDER SINGH (@shivender01) reported@XM_COM what kind of service is this? I deposited ₹10,000 into my XM wallet 72+ hours ago and the amount is still not credited. Sent multiple follow-up emails, yet no proper resolution from your support team. For a first-time user, this experience is absolutely disappointing.
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BRIAN OBINGA (@OBINGABRIAN) reported@XM_COM It’s More than 4 days now I made a deposit in my account and it has not reflected. I’ve reached to support and upto now I’m not getting any concrete feedback as to where my money is
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alfredk471 (@alfredk471) reported@XM_COM Profits and psychics wtf. Sociopathic snakeoil scam artists are being promoted by SABC. SABC should be about educating the public not propagating primitive dark-age superstitions.