XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (62%)
• Website (31%)
• Deposits (8%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Ashbourne	Login	22 days ago
Çankaya	Login	2 months ago
Chennai	Login	2 months ago
Bengaluru	Website	2 months ago
Shah Alam	Login	2 months ago
Frankenthal	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  phenomenal (@phenomenalnesh) reported 6 minutes ago

  @XM_COM I've tried contacting customer support but no replies

• 
  Gezana Meshack Sithole (@GezanaMeshack) reported 7 minutes ago

  @XM_COM Xhose falls down in Phomolong Thembisa today.

• 
  AgathaSun (@Agatha_Sun_) reported 12 minutes ago

  @Antonio04575217 @XM_COM I very much agree with your point of view, just to illustrate the good side, and not to explain the bad side.

• 
  Hakan Diler (@h_dilerofficial) reported 14 minutes ago

  @TKralow @NevalOsman @XM_COM You can support me about this issue Sir? I would be grateful if you will sir.

• 
  Sumit Rajput (@Rajput_1585) reported 16 minutes ago

  @XM_COM My deposit made on 15 July is still not credited. I've shared my bank statement & payment proof, opened a support ticket and filed a formal complaint, yet I only receive generic replies. I kindly request your senior support or compliance team to review my case

• 
  RTK (@Rtk_fx) reported 19 minutes ago

  @Mursad999 @XM_COM Waah direct inr sa forex trading bsdk complaint bhi ni kar payenga all you investing is into illegal rbi high alert platform kiske pass jaega roke bhi always use crypto aj tho credit he ni hua kal sidha bank frezee for dealing in unauthorised services thoda dimak aur research kar

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 21 minutes ago

  @XM_COM @VivekMahet42864 Worst ever broker. Deposit never show in trading account. Dont use it

• 
  Jayesh Ahir (@JayeshA69870928) reported 21 minutes ago

  I am regularly treding on xm but since last 1 month i am facing so much problem i deposit in my treding account but @XM_COM can't credited it in my account of refund it

• 
  Paul zaprada (@PZaprada) reported 26 minutes ago

  @XM_COM Are you a receiver or a mandate who can help to receive usdt and monetize to USD and willing to send back through IBAN , in case you are looking for a sender, I have a Usdt deal worth 15 million dollars. WhatsApp me +1(806) 491-3934

• 
  Chirag Chaudhary (@ichirag77) reported 26 minutes ago

  @XM_COM Writing It's been over 68 hours since I reported my deposit issue and submitted all the required proof. I'm still getting the same reply: "The investigation is ongoing." Is my money safe? I want a clear update and an immediate resolution. #DepositIssue #CustomerSupport

• 
  IndusInd Bank (@MyIndusIndBank) reported 27 minutes ago

  @sarathsarru1 @XM_COM We would like to inform you that as per the service request number 86955390, We have raised wrong chargeback but we have received re-presentment from beneficiary bank stating customer is not contactable for debit authorization. Please note that the reversal is on a (1/2)

• 
  Zeeshan_Zaan (@ZaanSheri) reported 28 minutes ago

  @XM_COM Still waiting for a resolution on my pending payout issue from July 8th and July 10th! Sent all details and proof, but service has been extremely poor with no proper resolution yet. Please look into Ticket ID: ⁠hd.1783679461766.bbcmxy.8e37d87a⁠ and resolve this ASAP! 😡

• 
  Wolf Trader7 (@wolf_trader71) reported 28 minutes ago

  🚨Warning – @XM_COM I deposited on 12 June but it still hasn't been credited to my trading account as of today. I contacted support multiple times and all I got were generic copy-paste replies that didn't solve anything. @WikiFX_Eng

• 
  nick paez (@nick_paez) reported 30 minutes ago

  @donbitco @XM_COM How can we not be discussing this ,Uniswap exploit? It's a m(ajor problem that needs to be addressed. the link is on my TL - I retweeted it!--

• 
  PATHANFAIZAN🏇 (@FAIZANPATHAN66) reported 35 minutes ago

  Hi @XM_COM , I deposited ₹9,333 today via Google Pay (UPI), but the amount has not been credited to my XM account despite the payment being successful. I've already shared my XM Account ID, UTR, and payment screenshot with support. Please look into this urgently. Thank you.

• 
  Atul (@Atulmishra7888) reported 37 minutes ago

  Its been 20 days no concrete response by @XM_COM pls help

• 
  Ankit Gupta (@AnkitGupta280) reported 41 minutes ago

  Hi @XM_COM Can you help me with a withdrawal request that has not been processed for more than 3 weeks. RequestID: ID45OC

• 
  Rahul Kar (@Rahulka23271990) reported 41 minutes ago

  @XM_COM Worst service by XM. Transaction done on 23rd April. It's been 5 days and the credit is not done in the account yet. Pathetic.

• 
  KmanMCFC (@mcfc_kman) reported 43 minutes ago

  @XM_COM new trading called Alcotech join before it crash dm me for more information

• 
  adam.eth (@AdamEth_) reported 43 minutes ago

  Help me spam @XM_COM

• 
  Farras Arrizal (@FarrasArrizal) reported 49 minutes ago

  @XM_COM If I had a lot of money, I would give the Koran to the cesspits as charity.. Are you willing to help me?

• 
  Mni (@manni0789) reported 49 minutes ago

  @XM_COM please resolve my issue

• 
  Dorothy Chaz (@antwansmith0) reported 51 minutes ago

  @TBrusker @XM_COM Could someone link me to that defi money glitch method people have been using to generate profits? Just read about it but cannot find( the tutorial?!.:(

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 57 minutes ago

  @XM_COM Worst ever broker. Deposit never show in trading account. Dont use it

• 
  yunus (@Hayri1903angara) reported 57 minutes ago

  @XM_COM Hello @XM_Global, I need your urgent assistance regarding a manual review for my withdrawal request (Account ID: 92002139). It has been pending for 32 days, and I successfully submitted my verification video over 48 hours ago. Could a support supervisor please check my

• 
  Rathore (@SamarRathore9) reported 58 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Manu (@manumadhav3625) reported 58 minutes ago

  🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?

• 
  Mr. Cat (@CeoOfMeowrth) reported 1 hour ago

  It’s been 90+ days since i haven’t got my deposit of Rs 40k bank has refused to refund funds and it was credited into your merchants account. Given all the proof to account manager she ghosted me two weeks ago. Worst service ever. Refund my funds right away. @XM_COM

• 
  Md Rofiq (@MdRofiq44231364) reported 1 hour ago

  @XM_COM Your password system very problem big password writing mistake no mistakes not see. Thanks

• 
  Rathore (@SamarRathore9) reported 1 hour ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.