XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (44%)
• Website (32%)
• Withdrawals (12%)
• Trading platform (8%)
• Deposits (4%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Bengaluru	Website	4 days ago
Shah Alam	Login	17 days ago
Frankenthal	Website	17 days ago
Morādābād	Deposits	20 days ago
Kuala Lumpur	Website	23 days ago
New Delhi	Login	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rahul (@Rahul61197856) reported 7 minutes ago

  @XM_COM Hi Team, I have deposited the 10000 INR yesterday through UPI however the amount is not credited in wallet since last 24 hours , I am using it for the first time and the impression is really bad and sent multiple emails but no response from your team.

• 
  Shreya Sonthalia (@ShreyaSont13729) reported 7 minutes ago

  @XM_COM the amount has been debited from the account but I 's not reflecting on XM wallet. I have reached out to customer executives several times but got the same response that it's under review. Seems like XM is a fraud platform. Kindly initiate the refund at the earliest.

• 
  Hitonzo (@hitonzo) reported 14 minutes ago

  @XM_COM Anyone here with some spare crypto?. I really need help if u have some change pls send 2 BTC address: 18geDqn6mLsAbNMMdt4Cc2bLxSukuyFc1y Jst have nothing 2 go now and will be evictd from my home anytym soon and cant use my real face as I am already in huge shame and depression

• 
  Amol Kotangale (@mastmalang03) reported 16 minutes ago

  @XM_COM such a worst platform i ever seen its bing a 48hr but my deposite amount not credited in my xm account i was done through upi transaction.. I contact your support but its worthless i alredy provide UTR no, Reciver upi id , date off transaction, ss of phone pay app

• 
  Joseph Sphiwe (@JosephSphiwe7) reported 16 minutes ago

  @XM_COM Can you help me with trading i know nothing about it but I'm interested into it

• 
  Joseph whyte (@joseph_whyt3) reported 18 minutes ago

  @XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this

• 
  Rahul Kar (@Rahulka23271990) reported 21 minutes ago

  @XM_COM Worst service by XM. Transaction done on 23rd April. It's been 5 days and the credit is not done in the account yet. Pathetic.

• 
  adam.eth (@AdamEth_) reported 28 minutes ago

  Help me spam @XM_COM

• 
  skyrexa (@skyrexa) reported 30 minutes ago

  @XM_COM hello, whoever saw this, I apologize in advance, I beg for your help, my parents are in financial trouble, so they can't pay the tuition fee of 100$, it's a very large fee, please help us If I have money, I will replace it, Thank you this is my account number 200201004557536

• 
  Mni (@manni0789) reported 32 minutes ago

  @XM_COM I made a ₹8000 deposit today morning via UPI, but it still hasn’t been credited to my trading account. I already raised a support ticket bt haven’t received a resolution yet. Ticket ID: W2OS3H Please check the UPI deposit status and resolve this issue as soon as possible

• 
  LookinThefuture (@Crypto_panda567) reported 35 minutes ago

  @XM_COM That's for your support

• 
  Md. Yusuf Hasan (@MdYusufHasan13) reported 36 minutes ago

  Hey @XM_COM, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  SHIVENDER SINGH (@shivender01) reported 36 minutes ago

  @XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM

• 
  Bank$y (@TRegallardo) reported 37 minutes ago

  @XM_COM We are not destined to be broken forever

• 
  amit (@krishnaretail) reported 38 minutes ago

  @jimmynitroboy @CINDYDEGOUGES @XM_COM Why is this Uniswap exploit not bein.g brought to light? It's a serious issue that needs to be addre,ssed. Check out my TL for the link, I RTd]:

• 
  Suhag (@Suhag50607117) reported 39 minutes ago

  Withdrawal of 178 USD pending for over 2 weeks. Support only sends automated replies with no real update or timeline. No transaction proof or confirmation provided. Very disappointing experience with XM. Need urgent resolution. @XM_COM #XM

• 
  Kamran (@kimz00071) reported 39 minutes ago

  @XM_COM Pathetic support

• 
  Gyyani (@jay_puwar) reported 42 minutes ago

  @XM_COM Not provideding deposit on time my deposit missing since 20th April not getting any help

• 
  YZ #Binance (@YZBLVK_emeverse) reported 43 minutes ago

  @XM_COM Scam !!! I was profit 33$ from bonus 30$ to 63$ in total , and when I try to make a withdrawal this company banned my account, LoL and stupid Company!!!

• 
  Hamid Sheikh (@iam_hamidsheikh) reported 44 minutes ago

  Don’t use XM Trading app for deposits from your bank account. My money has been stuck for 20+ days and now they are calling it an “investigation matter. After checking Play Store reviews, I found many people facing the same issue. Stay safe and avoid risking your money. @XM_COM

• 
  Mni (@manni0789) reported 44 minutes ago

  @XM_COM please resolve my issue

• 
  Manu (@manumadhav3625) reported 47 minutes ago

  @XM_COM This is unacceptable. I withdrew $111.18 on Mar 11, 2026 to an incorrect Axis Bank account (1 digit error) — yet status shows PROCESSED. It’s been 2+ weeks and I’m still getting only “under investigation” replies. Was the money credited or not?

• 
  Vivek Maheta (@VivekMahet42864) reported 47 minutes ago

  @XM_COM "My ₹50,000 is stuck for over 60 days. No response from Live Chat or Email since April 12. Extremely poor service. My Account ID: 410545922

• 
  Rathore (@SamarRathore9) reported 50 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Suryansh Parihar 💫 (@SuryanshPariha7) reported 51 minutes ago

  @XM_COM @XM_Care I am facing a serious issue My withdrawals dated April 7th and April 11th are showing "Successful" in the app, but no funds have been received in my bank account. Please provide the UTR/Reference numbers immediately to track this. Account ID: 420268010 #XMBroker

• 
  WhoIZLIkeGOD? (@IFritti) reported 54 minutes ago

  @XM_COM it has been more than 24 hours and now approaching 2 days and my withdrawal request is still pending? various emails to your customer support and they keep forwarding me from one department to another ... where is my money?

• 
  assad (@assad60513789) reported 57 minutes ago

  @XM_COM We are very worried we need help Does anyone have humanity left My mom has cancer can anyone help My mother is not well please help me 😭Instead of helping me, you guys take my life, I'm very upset

• 
  Rathore (@SamarRathore9) reported 59 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  KmanMCFC (@mcfc_kman) reported 59 minutes ago

  @XM_COM new trading called Alcotech join before it crash dm me for more information

• 
  PeeKay (@Kevinpmlote) reported 1 hour ago

  @XM_COM You don't want to pay me the money I withdrew on the 1st of November 2022, I'm going to expose you and your support department that failed to help me in any way. Today is the 09th of December I'm still waiting for my R8000 money