XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (67%)
• Website (25%)
• Deposits (8%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Ashbourne	Login	25 days ago
Çankaya	Login	2 months ago
Chennai	Login	2 months ago
Bengaluru	Website	2 months ago
Shah Alam	Login	2 months ago
Frankenthal	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kamran (@kimz00071) reported 3 minutes ago

  @XM_COM Many emails to support and compliance, consistent follow up on live chat.. end result is silence, how much more pathetic a support service be?????? Weekend doesnt mean a mistake done by someone with in xm cant be resolved….. i m done with xm

• 
  Theo Lamola (@TrentSetterGT) reported 4 minutes ago

  @XM_COM Damn it, Throne Miller Tune and half

• 
  Sumit Rajput (@Rajput_1585) reported 4 minutes ago

  @XMGlobal @XM_COM My deposit made on 15 July is still not credited. I've shared my bank statement & payment proof, opened a support ticket and filed a formal complaint, Despite this, I continue to receive only template responses without any timeline or resolution.

• 
  Hamid Sheikh (@iam_hamidsheikh) reported 14 minutes ago

  Don’t use XM Trading app for deposits from your bank account. My money has been stuck for 20+ days and now they are calling it an “investigation matter. After checking Play Store reviews, I found many people facing the same issue. Stay safe and avoid risking your money. @XM_COM

• 
  IndusInd Bank (@MyIndusIndBank) reported 19 minutes ago

  @sarathsarru1 @XM_COM Dear Customer, We have responded to your complaint via email under reference number 86955390. If you are not satisfied with the resolution provided, we request you to kindly reply to the same email thread so that we can assist you further.

• 
  Kamran (@kimz00071) reported 23 minutes ago

  @XM_COM Pathetic support

• 
  msrtrades (@msrtrades) reported 24 minutes ago

  @XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot

• 
  Rathore (@SamarRathore9) reported 28 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Huncho05 (@Huncho051) reported 29 minutes ago

  @XM_COM **** you XM wtf

• 
  Mni (@manni0789) reported 32 minutes ago

  @being_sadique1 @XM_COM Issue solved?

• 
  Farras Arrizal (@FarrasArrizal) reported 33 minutes ago

  @XM_COM If I had a lot of money, I would give the Koran to the cesspits as charity.. Are you willing to help me?

• 
  Moon (@Moon66796218) reported 35 minutes ago

  @XM_COM Withdrawal request submitted on March 26 still not received. Multiple follow-ups with @XM_COM support only resulted in “under review” replies without proof of transfer. Requesting immediate clarification and Swift copy (MT103)

• 
  adam.eth (@AdamEth_) reported 35 minutes ago

  To deposit on @XM_COM very fast to withdraw one week now story upon story now their support doesn’t even reply to my mail very bad broker

• 
  Super_Sachin (@sachinbstwd) reported 37 minutes ago

  @XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.

• 
  Kamran (@kimz00071) reported 37 minutes ago

  @XM_COM Multiple emails to Support and Compliance and repeated live chat follow-ups, yet no response or resolution on an urgent account issue affecting access and trading. immediate escalation to senior team for review. As an “Elite Trader,” this level of service is concerning.

• 
  Hakan Diler (@h_dilerofficial) reported 38 minutes ago

  @TKralow @NevalOsman @XM_COM You can support me about this issue Sir? I would be grateful if you will sir.

• 
  Tech Builder (@TechBuilder_ZEN) reported 39 minutes ago

  @XM_COM Customer's capital at risk if you trade in XM. XM is a fraud broker. My Deposit is missing since last 36 days.

• 
  William Perrut (@williamperrut) reported 40 minutes ago

  @XM_COM I have been waiting since May 15 for the resolution of a PIX deposit issue. The funds left my bank account successfully, all requested documents were provided, and XM confirmed the case is under investigation (cases ZK7LWU and 10E2BK).

• 
  diwanshu saini (@SainiDiwan88201) reported 43 minutes ago

  @XM_COM Extremely disappointed with @XM_COM. I made two deposits via UPI more than a week ago, but the funds are still not reflected in my account. Despite raising a complaint, there has been no resolution. This delay is causing a loss of trust. ​Account ID: 420157159 ​#XM #XMBroker

• 
  Raj Kumar Bhardwaj (@rkay_786) reported 43 minutes ago

  @XM_COM my trading account is 84203907 , give me my withdrawal live chat support already banned me

• 
  Trushank upadhyay (@Trushank007) reported 45 minutes ago

  @XM_COM Hello I have deposited a 15000INR and 25000INR both are missing after too much request still my funds are missing. My complaint ticket for both transactions is as below 1. EFCVZ3 2. 6VW2PS I hope you resolve the problem on immediate basis as its almost 4-5 days

• 
  IndusInd Bank (@MyIndusIndBank) reported 45 minutes ago

  @sarathsarru1 @XM_COM We would like to inform you that as per the service request number 86955390, We have raised wrong chargeback but we have received re-presentment from beneficiary bank stating customer is not contactable for debit authorization. Please note that the reversal is on a (1/2)

• 
  Rathore (@SamarRathore9) reported 46 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Vasu Lohiya (@lohiyavasu) reported 47 minutes ago

  @XM_COM I have deposited 20000rs and my amount in not credit in my trading account pending since 7days and there support team is also not helping recommend not to use this app for trading such bad experience..fraud app

• 
  Rahul (@Rahul61197856) reported 48 minutes ago

  @XM_COM Hi Team, I have deposited the 10000 INR yesterday through UPI however the amount is not credited in wallet since last 24 hours , I am using it for the first time and the impression is really bad and sent multiple emails but no response from your team.

• 
  Muhammad Kassim Abdullahi (@m_kmaina) reported 49 minutes ago

  @XM_COM My acc. Had been into archive i open another one and make deposit of $349 but for you guys to verify it become an issue, since last week each day your customer care are cooking different story for me. If you won't verify the acc. Allow me to withdraw my money. ID:63001200

• 
  Jayesh Ahir (@JayeshA69870928) reported 50 minutes ago

  I am sending so much mail and lice chat with @XM_COM agents they always give me auto generated msg and can't help me so i tell to all treder to can't trust on @XM_COM they don't believe in customer satisfaction they just believe in money

• 
  AgathaSun (@Agatha_Sun_) reported 54 minutes ago

  @Antonio04575217 @XM_COM I very much agree with your point of view, just to illustrate the good side, and not to explain the bad side.

• 
  Spectacular (@Im_Spectacularr) reported 55 minutes ago

  @XM_COM dam had an issue with my account and ur agent Felipe closed chat on me **** broker and **** policys dont trade with this scam broker they trapped my money and havent given it back and make every excuse

• 
  KmanMCFC (@mcfc_kman) reported 56 minutes ago

  @XM_COM new trading called Alcotech join before it crash dm me for more information