XM status: trading issues and outage reports
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If you are having issues, please submit a report below.
Full Outage Map
XM.com is an innovative online broker with state-of-the-art electronic platforms for trading forex and Contracts for Difference (CFD) on precious metals, stocks, indices and energy.
Problems in the last 24 hours
The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at XM. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by XM users through our website.
- Login (50%)
- Website (38%)
- Trading platform (6%)
- Deposits (6%)
Live Outage Map
The most recent XM outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashbourne
|
Login | 16 days ago |
 Çankaya
|
Login | 1 month ago |
 Chennai
|
Login | 1 month ago |
|
Bengaluru
|
Website | 2 months ago |
 Shah Alam
|
Login | 2 months ago |
 Frankenthal
|
Website | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
XM Issues Reports
Latest outage, problems and issue reports in social media:
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msrtrades (@msrtrades) reported@XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot
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amit (@krishnaretail) reported@jimmynitroboy @CINDYDEGOUGES @XM_COM Why is this Uniswap exploit not bein.g brought to light? It's a serious issue that needs to be addre,ssed. Check out my TL for the link, I RTd]:
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Colleen Maricela (@reallylove527) reported@XM_COM @DumoGade Show me th:e link to the MEV Bot art.icle that can help me make l.ots of money?()]
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Rumit G Dobariya (@g_rumit) reported@XM_COM Company search new customer for stealling money...dont trust guys
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Atul (@Atulmishra7888) reportedIts been 20 days no concrete response by @XM_COM pls help
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IndusInd Bank (@MyIndusIndBank) reported@sarathsarru1 @XM_COM We would like to inform you that as per the service request number 86955390, We have raised wrong chargeback but we have received re-presentment from beneficiary bank stating customer is not contactable for debit authorization. Please note that the reversal is on a (1/2)
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rethabile (@1Rethabile) reported@XM_COM What's wrong with your client terminal platform. It's been a month now showing under maintenance and I can't withdraw. So frustrating
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Lalit Soni (@httpslalit) reported@Rayyannowa @XM_COM Withdrawal is not happening and refund will not be done. Till now I am also facing the same problem, I am not getting withdrawal.
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Rathore (@SamarRathore9) reported@XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.
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Chirag Chaudhary (@ichirag77) reported@XM_COM More than 68 hours have passed since I reported my deposit issue and shared all the required proof. Yet, there is still no resolution—only the same repeated response. Please confirm that my funds are safe and provide a clear update immediately. #DepositIssue #CustomerSupport
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adam.eth (@AdamEth_) reported@XM_COM Xm pay my money !!! I told your support team it’s a medical emergency I need my withdrawal I told them if anyone dies you all would be to blame for it pay my money Xm pay me !!!!!!!!!!!!!!!!!!
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yunus (@Hayri1903angara) reportedHello @XM_COM ,l need your urgent assistance regarding a manual review for my withdrawal request ID: 92002139 It has been pending for 32 days, and I successfully submitted my verification video over 48 hours ago. Could a support supervisor please check my file and help me,,,,
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Sumit Rajput (@Rajput_1585) reported@XMGlobal @XM_COM My deposit made on 15 July is still not credited. I've shared my bank statement & payment proof, opened a support ticket and filed a formal complaint, Despite this, I continue to receive only template responses without any timeline or resolution.
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SHIVENDER SINGH (@shivender01) reported@XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM
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Joseph whyte (@joseph_whyt3) reported@XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this
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Joseph whyte (@joseph_whyt3) reported@XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this
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Joseph Sphiwe (@JosephSphiwe7) reported@XM_COM Can you help me with trading please i know nothing about it but I'm interested into it
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Madhav Varshney (@MadhavV91194185) reported@XM_COM Ap logo ka withdrawal km 12-13 dino se stuck hai mera koi bhi withdrawal nhi arhe agar profitable traders ke withdrawal rok kr He apka business aage bad rha hai to phir isse wrost broker koi nhi ho sakta I want my withdrawal
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Mojara (@Monyai18Monyai) reported@XM_COM Few days for peace/Kgotso but other think that they r the only one who lost, we all lost terrible. #askme
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Hakan Diler (@h_dilerofficial) reported@TKralow @NevalOsman @XM_COM You can support me about this issue Sir? I would be grateful if you will sir.
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Wolf Trader7 (@wolf_trader71) reported🚨Warning – @XM_COM I deposited on 12 June but it still hasn't been credited to my trading account as of today. I contacted support multiple times and all I got were generic copy-paste replies that didn't solve anything. @WikiFX_Eng
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Kamran (@kimz00071) reported@XM_COM Pathetic support
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R S Veikhepunii Richard (@Dr_Scar_Face) reported@XM_COM Worst ever broker. Deposit never show in trading account. Dont use it
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Chirag Chaudhary (@ichirag77) reported@XM_COM Writing It's been over 68 hours since I reported my deposit issue and submitted all the required proof. I'm still getting the same reply: "The investigation is ongoing." Is my money safe? I want a clear update and an immediate resolution. #DepositIssue #CustomerSupport
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GingerBreadSketchy (@SketchyBread) reported@XM_COM Bad broker
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sachin Deshmukh (@Sachindeshm1989) reported@XM_COM My account no 335072560, I have made two deposit on 10 april and 19 April each 8000 INR. But Many, many days have passed but I haven't received any response from your team. Please solve the problem as soon as possible.
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Jayesh Ahir (@JayeshA69870928) reported@XM_COM su have such a bad Customer service
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R S Veikhepunii Richard (@Dr_Scar_Face) reported@XM_COM Worst ever broker. Deposit never show in trading account. Dont use it
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Vivek Maheta (@VivekMahet42864) reported@XM_COM "My ₹50,000 is stuck for over 60 days. No response from Live Chat or Email since April 12. Extremely poor service. My Account ID: 410545922
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Joseph Sphiwe (@JosephSphiwe7) reported@XM_COM Can you help me with trading i know nothing about it but I'm interested into it