XM status: trading issues and outage reports
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Full Outage Map
XM.com is an innovative online broker with state-of-the-art electronic platforms for trading forex and Contracts for Difference (CFD) on precious metals, stocks, indices and energy.
Problems in the last 24 hours
The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at XM. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by XM users through our website.
- Login (46%)
- Website (31%)
- Withdrawals (12%)
- Trading platform (8%)
- Deposits (4%)
Live Outage Map
The most recent XM outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Website | 19 hours ago |
 Shah Alam
|
Login | 13 days ago |
 Frankenthal
|
Website | 14 days ago |
|
Morādābād
|
Deposits | 16 days ago |
|
Kuala Lumpur
|
Website | 20 days ago |
|
New Delhi
|
Login | 22 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
XM Issues Reports
Latest outage, problems and issue reports in social media:
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Kyro RSA 🇿🇦 (@Cairo_MK) reported@XM_COM i wirhdrew on the 15th and my money hasn't reflected on my account. My bank says the problem is on your side XM, assist.
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Manu (@manumadhav3625) reported@XM_COM 🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?
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Rahul Kar (@Rahulka23271990) reported@XM_COM Worst service by XM. Transaction done on 23rd April. It's been 5 days and the credit is not done in the account yet. Pathetic.
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FxGecko (@FxGecko_Global) reportedFxGecko data shows that @XM_COM currently has 95 customer complaints, of which 36 complaints have been answered and 7 complaints have been resolved. FxGecko reminds you to pay attention to the quality of service and customer reputation of this broker. #forex #trading #investing
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msrtrades (@msrtrades) reported@XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot
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SHIVENDER SINGH (@shivender01) reported@XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM
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WarofGlory (@eadglory) reported@XM_COM XM I made a deposit into my account a week ago and it has not been credited into my account. Is been back and forth with your customer service email. I ask them when it will be credited, I was told they can't give me the exact time and it's a week now . I want my money back
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Manu (@manumadhav3625) reported@XM_COM 🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?
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PeeKay (@Kevinpmlote) reported@XM_COM You don't want to pay me the money I withdrew on the 1st of November 2022, I'm going to expose you and your support department that failed to help me in any way. Today is the 09th of December I'm still waiting for my R8000 money
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Rathore (@SamarRathore9) reported@XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.
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msrtrades (@msrtrades) reported@XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot
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R S Veikhepunii Richard (@Dr_Scar_Face) reported@XM_COM Worst ever broker. Deposit never show in trading account. Dont use it
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Christian Ursua (@bossintan1984) reported@XM_COM sniper support what a trash event
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Tech Builder (@TechBuilder_ZEN) reported@XM_COM Customer's capital at risk if you trade in XM. XM is a fraud broker. My Deposit is missing since last 36 days.
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BRIAN OBINGA (@OBINGABRIAN) reported@XM_COM It’s More than 4 days now I made a deposit in my account and it has not reflected. I’ve reached to support and upto now I’m not getting any concrete feedback as to where my money is
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Tailer Brusker (@TBrusker) reported@XM_COM 💫Pollux Protocol First Launch on Arbitrum Network #bullish #ambitrum #eth
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MR.X (@user_m0m) reported@XM_COM I have a ticket pending since a month it's frustrating I'm getting the same response every day it's very bad at this point for people who is not doing their job or in a position to resolve at earliest kindly look into it
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KmanMCFC (@mcfc_kman) reported@XM_COM new trading called Alcotech join before it crash dm me for more information
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Super_Sachin (@sachinbstwd) reported@XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.
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Huncho05 (@Huncho051) reported@XM_COM **** you XM wtf
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PeeKay (@Kevinpmlote) reported@XM_COM I want my money I withdrew on the 1st of November 2022, your support department keeps asking me for documents that I sent more 6 times to them, what must I do now to get my money?
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Hauwa Aminu (@Hauweesparkles) reported@_Demetiri @XM_COM Do- y]ou know the link to the MEV Bot article that will help me{ make lots of money?'[]
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assad (@assad60513789) reported@XM_COM We are very worried we need help Does anyone have humanity left My mom has cancer can anyone help My mother is not well please help me 😭Instead of helping me, you guys take my life, I'm very upset please help me
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Kamran (@kimz00071) reported@XM_COM Many emails to support and compliance, consistent follow up on live chat.. end result is silence, how much more pathetic a support service be?????? Weekend doesnt mean a mistake done by someone with in xm cant be resolved….. i m done with xm
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Jaron Lucero (@JaronLucero) reported@DaxMorse @rubabdilawer @XM_COM This is wildddd wtf
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Hakan Diler (@h_dilerofficial) reported@TKralow @NevalOsman @XM_COM You can support me about this issue Sir? I would be grateful if you will sir.
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pradyu (@pradyu3) reported@XM_COM Fake service 1 month gone no withrawal recived 351648950 trading account number Withdrawal Date 6/Mar/26 Withdrawal Amount USD 232.00 people still not able to trace only promises
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William Perrut (@williamperrut) reported@XM_COM I have been waiting since May 15 for the resolution of a PIX deposit issue. The funds left my bank account successfully, all requested documents were provided, and XM confirmed the case is under investigation (cases ZK7LWU and 10E2BK).
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jamie brown (@Jame_Foden) reported@rkay_786 @XM_COM sorry about the ban… it was the help of LEXTECHZ on Insta who got my account fixed up. you should check him out
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Lalit Soni (@httpslalit) reported@NsParma56962962 @XM_COM Has your problem been resolved? Have you received your withdrawal? I am also facing the same problem. My crypto withdrawal is not being received. It is getting cancelled again and again or the FIR should be kept pending.