Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:


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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bradford, England 2
Watford, England 1
Santiago, Región Metropolitana 1
Exeter, England 1
London, England 1
Loja, Provincia de Loja 1
Rochester, NY 1
Huehuetoca, MEX 1
Delhi, NCT 1
Manchester, England 1
Teignmouth, England 1
León de los Aldama, GUA 1
Puerto Vallarta, JAL 1
Chesterfield, England 1
Patna, BR 1
Noisy-le-Grand, Île-de-France 1
Río Ceballos, CD 1
Dungannon, Northern Ireland 1
Williamsburg, VA 1
Chalfont St Giles, England 1
Kirkcaldy, Scotland 1
Limoges, Nouvelle-Aquitaine 1
Melbourne, VIC 1
Tracy, CA 1
Daly City, CA 1
San Pedro Garza García, NLE 1
São Paulo, SP 1
Birmingham, England 1
Cruz das Almas, BA 1
Leeds, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • TheBarkerBot Jack_barker (@TheBarkerBot) reported

    @metraux_julia @zoom_us Why is it up to zoom to make a service that costs them money free to use. It is the fault of your business for not making adequate allowances to enable you to work sufficiently.

  • BarbBondVO Barbara Bond-Actor and Voice Talent (@BarbBondVO) reported

    Alright, I've a perplexing issue in #Zoom. Two of us were testing a background. Mine was all black, like the original image (logo on black background). Hers had just the logo in the center, and grey bars on either side. Anyone know why the cropping? @zoom_us, any insight?

  • RayRickyRivera Ray Ricky Rivera (@RayRickyRivera) reported

    My kids 1st grade Zoom class is now being “hacked” by unknown outsiders. Someone gained access to the chat & used a screen name of one of the students & started sending DM’s to the kids. Has this been an issue recently? @zoom_us

  • GreySkySaturday Jamie (@GreySkySaturday) reported

    @zoom_us It is a google account, so I have access to it, but I would prefer not to have everything linked together. Now please help me change my password 😡

  • alanasheeren Alana Sheeren (@alanasheeren) reported

    . @zoom_us Super disappointed in your customer service for kids who have basic accounts so they can attend school.

  • evrimu ben (@evrimu) reported

    @zoom_us is not working with @virginmedia broadband in London! My children have to login to zoom for online lessons. It is ridiculous!

  • fozznaut Fozznaut (@fozznaut) reported

    @JaneLSumner @zoom_us fix this! Teachers are sick of being constantly frustrated

  • brokeboiiiii rocky (@brokeboiiiii) reported

    @zoom_us i am incredibly frustrated with your customer solutions. theres no customer contact center to help me figure out why my password to join meetings won't work when its absolutely correct..

  • LBMenefee LBMenefee (@LBMenefee) reported

    @zoom_us @AnitaSrkian That won't work..... I am an "attendee" in most Zoom meetings. Please fix it so that there is a CC button on ALL Zoom meeting rooms. This is unacceptable!

  • CoachKlubek Cole Klubek (@CoachKlubek) reported from Laramie, Wyoming

    It was bound to happen eventually, @zoom_us dropped in the middle of me teaching. Had a good run, 20+ weeks with no issues. Let’s start the counter over again 👍🏻

  • davidareader David Reader (@davidareader) reported

    @CCIE57654 @zoom_us It occurs to me I should be slightly less unhelpful Upgrade from (I think) 5.4.9 to 5.5.2 Always worked fine before Using an i5 2.5Ghz, which although old ought still to be plenty .. afterall, a lowly android tablet & chromebook have never given me trouble when I've used them

  • CaffrinA catherine avadis (@CaffrinA) reported

    @zoom_us can someone help? I upgraded my plan but it's still basic???

  • AdamProbolsky Adam Probolsky (@AdamProbolsky) reported

    @levie I wish @box moved at the speed of @zoom_us? As soon I think of fix or innovation it’s already in their next weekly update.

  • ana_milana_ Ana Milana 📚💻🙋🏻‍♀️ (@ana_milana_) reported

    @evrimu @zoom_us @virginmedia I’m having a very similar issue. Some websites work but others don’t and for the irony of that, the virgin media website doesn’t work either. I’m in north London. Virgin, any updates on that? When will this be solved? #virginbroadbanddown

  • KaysarMrs Realitiaholic (@KaysarMrs) reported

    @ShelbyTalcott @zoom_us needs to fix this. Too many instances

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