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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (39%)
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Sign in (35%)
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App Crashing (14%)
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Multimedia (6%)
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Video (3%)
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Glitches (2%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Köln |
Sign in | |
 Santa Clara |
Sign in | |
| American Fork |
App Crashing | |
| Oakland |
Video | |
 Lima |
App Crashing | |
| Providence |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@atribeclldchris) reported
Is anybody using Zoom right now and having issues? @zoom_us
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Dan 🧑🏻💻
(@GigabiteDan) reported
@zoom_us Thanks! Yeah the issue is on the iPad. On iPad though there is no such difference, it’s all speaker. In any case, OK, pushing the button on the screen can silence— but it is standard UX that simply dropping vol to 0 mutes, not sure why the iPad app devs would override that 🧐
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αηgєℓα αℓι
(@angylala_) reported
Tbh @zoom_us is complete trash. Needed help on an audio issue but they literally provide NO customer service for people who have the “basic” (free) membership? How is there no online support for an app that’s literally providing virtual tools??
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jc
(@sayitchowda) reported
It would be a real bummer if @zoom_us went down tomorrow...because this whole “snow days mean **** now” is kind of their fault.
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Robert Main
(@robertmain_) reported
@PhilippeLoctaux @acar321 This problem is unique to @zoom_us. Other apps are fine. Meanwhile, most features that make it to windows and mac for various apps rarely make it to the Linux port.
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Chris McDonald
(@ChrisMcD45) reported
@zoom_us Hi I am in the middle of a webinar and my chat function is not working. What can I do?
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Jeremy Blank
(@jerblank) reported
@zoom_us hi zoom The app is suddenly incompatible with my Lenovo tablet. Meetings won't open and I can't find zoom in the play store. Please help ASAP
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garino panchido
(@GanX_90) reported
@zoom_us customer service its hard to contact
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cee bear
(@CaramelBear81) reported
@zoom_us Hi, do you have a consumer service number in the U.K.?
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Dan 🧑🏻💻
(@GigabiteDan) reported
Anyone ever notice that you cannot completely turn the volume down when you are in a @zoom_us call? It goes down to ~10% on my iPad Pro, but no further. Can still hear it clearly. They seem to have overridden iOS’s volume control— but how 🧐, and why?
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TheRealSlimDavey
(@TheRealSlimDav2) reported
@zoom_us Why can't I see chat history from before I join a meeting? Frequently I take trainings with multiple sessions, so joining a later sessions means missing the useful links & instructions provided by the instructor when they started the training. Please fix this feature.
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Haziman
(@hazimvn) reported
@zoom_us is there a way to manually mix someone's audio? my classmate is fking loud and i wanna mix him down to 5% or mute him completely
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BOOM
(@Boom_fps) reported
@zoom_us fix spacebar push to talk its so bad it works 25% of the time and let me choose the button
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JustAGuy, BSMus, MM, ABD
(@jsgjames) reported
<sigh> the Dummy Output issue returned for @kubuntu as well. What's maddening is that the audio worked for over two hours. Then I installed @zoom_us and the 1st time I ran it, it killed the audio. Even a timesink restore did not help. ****.
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A Christmas Adult Beverage
(@TheWheelMe) reported
@zoom_us Neither the help documentation nor the interface makes clear whether this setting is applying the noise reduction on my microphone or on all of the signals coming to my speakers. The distinction matters: I am unsurprisingly less bothered by my own potato chips that other people's
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amy☀️.
(@amyohara_) reported
Hi @zoom_us can you help me get virtual backgrounds working? My pc is above the requirements, the app is up to date and virtual backgrounds is enabled in settings. Still getting the error message that my device does not support them. Do you know why this is???
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Lesley Whiteman SM
(@lesleywhiteman) reported
Hi @zoom_us I hosted my 1st zoom meeting last night and was offered the chance to schedule another without the 40 minute limit. I've tried to, but it won't schedule - I'm just getting the moving circle of dots. Can you help?
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Gilz
(@antimabuk) reported
hey @zoom_us, my company's pro account(s) have a problem for logging out. it's hard for switch between accounts and keeps logging to the same account. i'm already deleting my browser's cache and cookies but it doesn't work (even on incognito mode).
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#DaddyPirate
(@rusheurope) reported
@zoom_us This platform is utter ****. The customer service is even worse. Total waste of ****** time!
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Giuseppe Munno
(@Talk2Giuseppe) reported
@zoom_us - Until you're willing to fix bugs, please make older versions available for download so us working folk can roll back to a working version of your software. ie: Linux Version.
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TN
(@TradingNimbus) reported
@zoom_us @Skype can you guys help congress out with their hearing quality? The sound is horrible. #roaringkitty #RobinHood $Gme $zm $msft
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GT Walker
(@GT__Walker) reported
@zoom_us Can someone, an actual human, please contact me about Zoom issues I am having? Your chatbot is useless and very frustrating to deal with, and I can't find any other way to get in contact with you.
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Philip Nicholas
(@leedsbarber) reported
@zoom_us Zoom is taking money from my PayPal account but both of my accounts say they are free, therefore I am unable to use the chat feature to find out what my paid account details are. Can anyone help please?
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Gilz
(@antimabuk) reported
hey @zoom_us, my company's pro account(s) have a problem for logging out. it's hard for switch between accounts and keeps logging to the same account. i'm already deleting my browser cache and saved login information but it doesn't work (even on incognito mode).
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Jeff Roy 🎬🍿☕️💻🐕🌴🖖
(@pulpjedi) reported
@Adamski @emerywells @zoom_us What Adam said. I run 6-8 hour board meetings over Zoom with showing presentations and videos along the way. That’s not to say I like Zoom... I hate it. But I haven’t had any issues.
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Robert Main
(@robertmain_) reported
@acar321 @PhilippeLoctaux @zoom_us Hangouts or Skype don't seem to have this issue. Just zoom.
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unequivocallyMe
(@NoscoMihi) reported
@zoom_us hi. I’ve tried several times to reach customer service via email since phone support is only available for business accounts. Is there anyone I can be helped?
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Hugues de Payns
(@ChevalierDuPape) reported
@zoom_us plz find a solution to microphone issue in the beginning of every meeting. Some people are struggling to find out how to connect the audio and this is a complete waste of time.
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Keara
(@thismomstired) reported
@zoom_us Your most recent update has rendered many youth chiro me books absolutely useless for e-learning that is 100% taught in zoom. Contacted support and was told my only option is purchase another computer for our kid. We’ve gone 6 months with no issues.
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Matt Penn
(@mattpenndotcom) reported
@emerywells @zoom_us Heavy zoom user here, cpu utilization pretty low when using on Mac and pc normally. Sounds like may be a corrupt install, or a video driver issue?