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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (39%)
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Sign in (31%)
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App Crashing (18%)
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Glitches (6%)
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Video (3%)
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Multimedia (2%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berkeley |
Glitches | |
 Toronto |
App Crashing | |
| Faribault |
Sign in | |
 Bremen |
Sign in | |
| Lloydminster |
Glitches | |
 Guayaquil |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Flump
(@Jujjaloo) reported
@zoom_us can you offer any advice about recording please? Previously I could do a meeting with just myself and record my screen share. I can’t seem to do this at the moment. Any help would be appreciated.
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Tim Trotman
(@trotsky87) reported
Free @Spotify pumping thru communal speaker, with "Zoom Phone" (@zoom_us) ad repeating. In my head - a small child screaming zoom as they run down a hallway towards a half-open toilet door. They burst in on dad, doom scrolling while taking a dump & shout "phone!" #advertising
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us You chat personnel are HORRIBLE!! I'v chatted 9 times in the last week regarding the same issue...NOT FIXED emailed 8 times...you said the problem is fixed NOT your product is GREAT. Your service SUCKS! Message me to find out more IF you care
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us or an even better way to say it would be "We're sorry for the problem and frustration. We care. Please DM us so we can get this resolved" No charge for the communication lesson.
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Catherine: Virtual Assistant & Bestselling Author
(@DelegateVA) reported
@zoom_us Is there a way to allow a sound to chime when someone joins the waiting room? This is a MASSIVE problem when hosting as you don't want to / can't keep going back to see if anyone is waiting. I've now asked this twice and your chat is as much use as a chocolate tea pot.
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Jeff Smith
(@j61smith) reported
All @zoom_us @MicrosoftTeams users: please stop using your computer’s microphone. Your audio is terrible. A simple headset sounds much better. #zoom #audio
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AmericanWoman
(@Iowa4Trump20) reported
@zoom_us I had my first two Zoom meetings this week and both were a disaster. First attempt on my work computer via Chrome, and had 50% functionality. Downloaded the app on my Surface Pro & could not get the sound or mic to work. Checked mic settings, still did not work. Terrible product.
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Angus Jenkinson
(@angusjenkinson) reported
Hey feedback: @eventbrite seems to have switched off all direct help? And @zoom_us they are making a hash of connecting to you for my event — spent 30m on a routine link that always refused to connect. So no link for the online event. Talk to each other please
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us Nice job attempting to take this offline....your "product" is good "service is bad"
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Jason Karns
(@jasonkarns) reported
@zoom_us Cmd+W is broken on macos Big Sur. it doesn't just close the single foreground window but exits the entire call 😡
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Texas Math Teacher
(@texasmathteachr) reported
@zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.
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Robert Begg
(@Robert_Begg) reported
@zoom_us - is it possible to use AzureAD to provision licensed users, but not have SSO enabled at the same time? If I disable SSO is that going to cause problems other than the passwords will need setting in Zoom Admin? #zoom #sso #azuread
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Thank you GA! 🙌🏼
(@ThatGirlAlli23) reported
@zoom_us on this recent update moving yes and no onto reactions so it disappears after 10 seconds was an AWFUL choice. We use those to vote on things and make group decisions. Fix it!!! Mmmmkthanks. 🙄🙄🙄
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Brett A. Becker
(@brettabecker) reported
@zoom_us Thanks. I disconnected from my wifi network and reconnected (to same one) and error was resolved.
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Dan Scherlis
(@Scherlis) reported
.@zoom_us: (Has long-standing, silly, UI bugs. And error-ridden help articles discussing nonexistent settings.) Also @zoom_us: (Has no obvious way to report bad help articles, nor bugs. Just a pathetically-bad chat bot.) THIS is how a popular app stays flaky! #UXFail
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Jeremy J Tillman
(@JeremyJTillman3) reported
@zoom_us hey I need some help just missed my meeting and can get no help at all please help
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EliteDragon
(@awesomedudeilik) reported
@zoom_us There’s a mic glitch that makes the mic earraped and it makes everyone in my class jump
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FemaleTruth
(@Miss_Insight) reported
@zoom_us registrant to my webinar receives confirmation emails but they do not show up on the Host's registration list. Registrant to my webinar gets false cancellation emails. I contacted support. Horrible experience. No resolution. Hence, a tweet. Please help.
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#EndBadGovernance
(@as_kings1) reported
@zoom_us Hello, I'm having a billing issue on my zoom account and I require an urgent response.
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Graham S. Miller, CFP®
(@GrahamMillerCFP) reported
@advizewealth @zoom_us Their service is great but their customer service is atrocious. Please let me know if you are successful.
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us your chat and email folks or bots are HORRIBLE I've chatted & emailed 17X in the last 3 wks about the same issue Each time yall say the issue has been fixed but it's NOT IF you CARE message me for more details OR look at my account get my phone number and call me
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Richard Mincher
(@Rmincher) reported
@zoom_us please help. All of a sudden I cannot share my screen whilst hosting a zoom call. It just shows a black screen to other participants. I have enabled access etc. and still nothing. I have also tried with the new update installed for Mac M1 chips and without
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saynave
(@saynave) reported
from
Philadelphia, Pennsylvania
Hey @SpeakerPelosi is @zoom_us broken? Hop on zoom and finish this count!
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Colin Overweg, CFP®
(@advizewealth) reported
Has anyone successfully upgraded their @zoom_us account to "zoom united" for bundled phone service? I've been trying for 3 weeks 🙃
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Laurel Cavalluzzo
(@LaurelinMadison) reported
@zoom_us I have a paid account ... in one place in my profile it is showing as "Pro" - but in another place is showing as Basic. And a recent meeting kicked everyone off after 40 minutes. I see lots of paid invoices and am paid thru end of Jan. Help - How can I get this resolved?
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Texas Math Teacher
(@texasmathteachr) reported
@zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.
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Brett A. Becker
(@brettabecker) reported
@zoom_us It would be great if that error message could say something much more descriptive: indicating a connection issue, asking the user to check connection, firewall, antivirus, etc. and include useful links. Then "if all else fails, contact support <details here> with error 100006000"
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us Help ME solve this? You mean...perhaps, get some information from me so YOU can solve it
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Andrea Betancourt
(@texasrulz1) reported
@KamilSJaron @zoom_us @discord True there were problems, but I rather enjoyed all you tech-savvy Unix people having to beg for help with your computers.
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Shona Lemmon
(@sholemmon) reported
@zoom_us Hi, yes seems that my Mac’s Core Processor not sufficient high spec as I saw warning message when I reinstalled Zoom as a final attempt to troubleshoot. Might be helpful if this message can be recalled from settings etc. Thanks for your help.