Zoom down or not working? Current app problems and status

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (35%)
• Sign in (32%)
• App Crashing (13%)
• Multimedia (10%)
• Glitches (6%)
• Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Crewe	Connection	8 hours ago
Crewe	Connection	8 hours ago
Hamden	App Crashing	2 days ago
St Albans	Sign in	3 days ago
Milwaukee	App Crashing	3 days ago
Bideford	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LUKAS NAUGLE 🐐 (@lukasnaugle) reported 13 minutes ago

  Video Chat 2020: I never have issues with @zoom_us It’s a 50/50 crap shoot every time I use #GoogleMeet

• 
  David Clare (@Dave_Clare) reported 13 minutes ago

  @zoom_us you’re support is appalling. I have now spoken to two different people after being disconnected in your online help twice. Been on for half an hour and got nowhere 😡😡

• 
  Nia (@Jirayuri) reported 15 minutes ago

  @zoom_us I'm having problems with sharing my screen on my Android phone. It worked just fine on my previous phone (android 6), but I can't do it on my new phone (android 10) although I'm the host. I've searched for solutions online but find nothing. Please help.

• 
  Sharon Allison Ottey, MD (@DoctorSharonAO) reported 15 minutes ago

  @zoom_us THE ABSOLUTE WORST CUSTOMER SERVICE---LACK THEREOF & PROBLEMS SETTING UP MAJOR WEBINAR. NO ONE TAKES OWNERSHIP AND LIES ABOUND! CONFERENCE TOMM. CHAOS IT HAS COST US TIME, ENERGY AND $$$$ AND STILL NOT FIXED. #ZOOMSU

• 
  Nancy Fink (@nyshepa) reported 16 minutes ago

  .@zoom_us: Haven't been able to get into my personal meeting room since Thurs. afternoon. Disrupted 2 impt meetings. Get screen that says to wait for the host to start this meeting. I'm the host! Sign in doesn't help. Now what?

• 
  Trilce Navarrete (@TrilceNavarrete) reported 20 minutes ago

  @zoom_us idea for next version: please add a clock function to help speakers time their interventions

• 
  Michael Ross (@mross715) reported 22 minutes ago

  @zoom_us Gladly. And while we're at it, I'm an interpreter and there are some enormous problems with your interpretation feature that need to be fixed ASAP. I'll be happy to share those comments too, but you need to be more transparent about when fixes are coming.

• 
  lolo (@BoneLolo) reported 23 minutes ago

  @zoom_us I need some customer support error code 1132 doesnt let me join any meetings after reinstalling and uninstalling and doing everything

• 
  Beautiful Woman IO (@BeautifulWIO) reported 30 minutes ago

  @zoom_us THE ABSOLUTE WORST CUSTOMER SERVICE---LACK THEREOF & PROBLEMS SETTING UP MAJOR WEBINAR. NO ONE TAKES OWNERSHIP AND LIES ABOUND! CONFERENCE TOMM. CHAOS IT HAS COST US TIME, ENERGY AND $$$$ AND STILL NOT FIXED. #ZOOMSU

• 
  Sanjeev NC (@yenceesanjeev) reported 30 minutes ago

  If @zoom_us can do virtual backgrounds, they can probably do virtual costumes. Saves us the trouble of the finding decent t shirts for meetings every time.

• 
  Atsuko TAMADA (@atsukotamada) reported 31 minutes ago

  As the new OS mac, Big Sur, was having compatibility problems with zoom, I finally erased all the disks and reinstalled Catelina. But as soon as zoom starts, the machine becomes awkward and slow. Please keep making effort to further improve the compatibility @zoom_us and @Apple.

• 
  Betty BadPA-s (@xoxo___rt) reported 31 minutes ago

  Hey @zoom_us ! My professors have been using Zoom for almost a year and they still suck at it. What can we do to get them a proper in-service?

• 
  Mahesh Rajanna (@MaheshRajanna6) reported 33 minutes ago from Bengaluru, Karnataka

  @zoom_us zoom team I’m not able to make payments for my account I have raised this concern multiple time yet no solution, Don’t want to interrupt the services, it matters, please help 🙌👍

• 
  Joe Herbert (@MathTeacherJH) reported 33 minutes ago

  @xyu119 @zoom_us I’ve had the same problem @Zoom_us!

• 
  Peter Spadafore (@PeterSpadafore) reported 34 minutes ago

  @gkern @zoom_us @lansingmichigan It has to be better than the service we paid for at the beginning that never worked. So I'm crossing my fingers.

• 
  Casanova (@casanov0) reported 35 minutes ago

  @zoom_us @Apple Yes please hurry up I can’t put it on therefore I can’t hide from my boss #homeoffice #bigsur #issue @apple

• 
  Deborah Kurata (@DeborahKurata) reported 36 minutes ago

  Hey @zoom_us , is there a way to mute the entire meeting for a few moments? I know I could turn off my system volume, but that doesn't help if I need to talk to a deliver person or check a voice mail message using the same computer. Any suggestions?

• 
  lolo (@BoneLolo) reported 38 minutes ago

  @zoom_us check dm the trust and safety team didnt help

• 
  Federico Gonzalez (@Fed1_Gonzalez) reported 44 minutes ago from Reynoldsburg, Ohio

  i don't understand why we need to force @StateDept to do there jobs by sending the whole agency to court. Plain and simple issue k1 visas , or any other visas using zoom just like the rest of the world using zoom @zoom_us to reunite fiance of us citizens #LoveIsNotTourismusa

• 
  Sanjeev NC (@yenceesanjeev) reported 48 minutes ago

  If @zoom_us can do virtual backgrounds, they can probably do virtual costumes. Saves us the trouble of the finding decent clothes for meetings every time. Maybe have options to choose from business formals, business casuals, party and Halloween mode.

• 
  Rhett Mitter (@RhettMitter) reported 51 minutes ago

  @AskRobMerrill @PortalFacebook @zoom_us The Zoom app on other Portal devices is mainly touch while the TV would require you to navigate via remote. That's the issue, I'd imagine. I'm sure FB wants it. I'm sure the hardware can handle it. It's more about when/if Zoom will prioritize the dev work needed.

• 
  The Big Blue Wave (@TheBigBlueWave) reported 51 minutes ago

  @Nick_otine127 @GovWhitmer @zoom_us I think your missing the point. Hospitals are filling up and at this rate some will suffer trying to breathe and die. If some lock downs help prevent some of this, I’m all for it. We know a vaccine is on the way. So we have hope.

• 
  Kristian Hoareau Foged (@Kristian_Foged) reported 52 minutes ago

  @zoom_us support is so bad that following their instructions, has managed to make my situation worse by leaving me with a new basic account and completely locked out of my paid account. No access possible and no ability to reset login to my paid account, can't even cancel.

• 
  Alexander Lex (@alexander_lex) reported 53 minutes ago

  @zoom_us That doesn't really help – it's still all little windows for participants, chat, video, and menu. What would be useful is to have a single window that contains all of these menus, just like when you're not screen-sharing.

• 
  Sharon Allison Ottey, MD (@DoctorSharonAO) reported 53 minutes ago

  @zoom_us @BatteryVentures @Glassdoor THE ABSOLUTE WORST CUSTOMER SERVICE---LACK THEREOF & PROBLEMS SETTING UP MAJOR WEBINAR. NO ONE TAKES OWNERSHIP AND LIES ABOUND! CONFERENCE TOMM. CHAOS IT HAS COST US TIME, ENERGY AND $$$$ AND STILL NOT FIXED. #ZOOMSU

• 
  Karen Jackson (@karensunnydays) reported 54 minutes ago

  @ryanfoland @zoom_us I couldn’t get @zoom_us to load on Wed night because we had internet issue so I messaged the person before meeting was due to start so they’d know I would not be there 👍🏻

• 
  Pissed Off Michigander (@PMichigander) reported 56 minutes ago

  @GovWhitmer @zoom_us You know what's cost free? Opening up the state!! Witchmer should just leave the whole Covid crap alone and just fix the DAMN roads.

• 
  Betty BadPA-s (@xoxo___rt) reported 56 minutes ago

  Hey @zoom_us ! My professors have been using Zoom for over a year and they still suck at it. What can we do to get them a proper in-service?

• 
  Xi Yu (@xyu119) reported 57 minutes ago

  Hey @zoom_us, 11/19, I stopped getting notifns of Ss in the waiting rm while I was in a brkout rm w/ other Ss until I went back into the lobby. Previously, they popped up as "unassigned," so I would know to go to lobby and let Ss into the mtg. Some waited 10 min for me! 😭 Help?

• 
  Dr Kathleen Bachynski (@bachyns) reported 58 minutes ago

  @caredwen @zoom_us Oh no, this is so incredibly upsetting! I'm so sorry this happened. I can't even imagine how awful this feels. I hope this security issue is addressed ASAP so other people don't have to experience this terrible violation. Thinking of you.