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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (39%)
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Sign in (32%)
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App Crashing (15%)
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Glitches (6%)
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Multimedia (4%)
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Video (3%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa |
Connection | |
 Negrar |
Connection | |
 Ronchin |
App Crashing | |
 Hastings |
App Crashing | |
 Melbourne |
Sign in | |
| Sheffield |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Neeraj Deshpande
(@nadeshpande) reported
.@zoom_us trying to upgrade my account to Pro. You are giving only USD currency option in India and then asking for billing info to change. I cannot change my billing address to US nor can I change currency to INR. Absolutely pathetic service from chatbot and billing team
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HEiDi FeNN✨
(@HeidiFenn) reported
@zoom_us is driving me crazy!! I am paying for my account yet can’t get any customer service help!! UGH! Never again.
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claudiaalick
(@claudiaalick) reported
@webcaptioner @zoom_us Waaaait. Is this function where you can embed the caption in the zoom? I need more details. Even if it’s not working perfectly I need this service
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F
(@bingewatcher) reported
@zoom_us hi I recorded a meeting on android. With a free account and co host permissions. I am unable to find it. Help?
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Pooja Rai
(@PoojaGrey) reported
Hello @zoom_us ~ Is this how you work? We have been trying to either cancel our subscription or change the plan, yet there is NO mode whatsoever. Tried, bot, calls and mails, multiple times. Please RESOLVE immediately, as we feel let down by your opaque system! #Zoom #fraud
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Ms. Teixeira
(@Ms_GTeixeira) reported
2 of 2 @zoom_us we are suspecting there are serious compatibility issues between the latest two Zoom updates and Macs (BigSur and prior)...anyone out there experiencing issues ? #zoom #zoomclass #bigsur
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jennie ◡̈
(@sanhacheekiies) reported
@zoom_us fix yo sheit
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Ð.w.
(@fresh_doug_E) reported
@MicrosoftTeams were you guys having an outage today or issues with audio calls/conference calls today? We had to move multiple meetings to @zoom_us due to horrible audio. 😒
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🇺🇸🇮🇱🇭🇰🇹🇼U.S. of the West🌐🦅
(@US_of_the_West) reported
@zoom_us FIX THE MAC CLIENT ON BIG SUR!!!
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Judy A. Jones
(@EastGlacierMT) reported
@ShelettaIsFunny @LovaasInstitute @zoom_us Time for IPads! Have not touched my desktop in years, and rarely open the MacBook anymore. I even sleep with my IPad for those 3 am questions I have to look up! Never a problem other than cracked screens....🇺🇸🚀
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Rev Ciancio
(@RevCiancio) reported
Hey @zoom_us to say Im let down by your customer support is gross under statement. I have a paid account. There was a glitch and even upon sharing my receipt, they cannot help restore my account. Thanks for screwing up my work days. Happy to DM you the script.
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Arielle J. Goren
(@ariellejgoren) reported
Me: Why is @zoom_us not working?!? 5 yo: Maybe the host hasn’t started the meeting yet #2020: The Year Our Kindergarteners Became the IT Team
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Nathaniel Granor
(@nathanielgranor) reported
@AustinCorgiBart @zoom_us If you're interested, I'd love to hear more/help brainstorm. Might be interesting to throw together a quick panel/podcast of CS educators in video form. It's the sort of convo that usually happens in hallways at conferences but... not too many of those around/no time to wait...
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Tracee Holzendorf
(@tholzen) reported
@zoom_us is there a live person that can help me recover my new account that I have paid for but cannot use?
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Neil Littlejohns
(@nlittlejohns) reported
Anyone else having trouble with @zoom_us right now?
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Kim Weeden
(@WeedenKim) reported
Suggestion for @zoom_us: indicators on the bottom bar that show, in real time, the speaker's internet connectivity and audio quality. Would help compensate for the absence of nonverbal cues that help speaker figure out when comment isn't intelligible (because of tech issues).
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Joseph Kirubakaran
(@JosephKirubak11) reported
@zoom_us I'm really struggling with your billing support. All I want is to upgrade but when I click on it, nothing happens. No invoice, no upgrade but my credit card is charged. I contacted your billing support and all I get is FAQs which I have already read. Please help
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Austin Cory Bart
(@AustinCorgiBart) reported
@nathanielgranor @zoom_us I'm not saying I have a laundry list of complaints or a heap of suggestions (although I do have both), but I can just say it's not working and I want to try other things. At this point, Imma throw pedagogy at the wall and see what sticks.
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The Force Ghost of Christmas Past
(@GameChaplain) reported
Just wondering if @zoom_us has capabilities to provide support during a meeting if a participant appears to be in health or medical distress? I just had someone present with stroke symptoms and was concerned. What if there was a cardiac issue? Witness to domestic abuse? Etc?
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paul shircliff
(@shirky17) reported
. @zoom_us I have you on a second screen When I go to share something on screen 1, zoom comes back to screen 1 drops down to one box, closes chat, closes participants... Also , names are randomly dropped from video box .????
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Yung Kyoto
(@ykyungkyoto) reported
@zoom_us please make a glitch so I can get out of my classes
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Jo Gibney 😷😻🧀☕📱
(@JoGibney) reported
@zoom_us hi! Is there a way to give cohost access to set up breakout rooms? Despite your help centre saying cohost has same access as host, cohosts can't set up breakout rooms. Is there someone I need to change in setting? Thanks
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Yue-Ting Siu
(@TVI_ting) reported
Hey @zoom_us are there any updates soon to fix what Big Sur broke? I’m unable to run any virtual backgrounds since updating - the whole system locks up. Pls help, thx
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Kathryn Hagmann
(@HagmannKathryn) reported
@zoom_us My student gets an error message that says "Please wait for the Host to start this meeting" even though I have started the meeting and other kids are in the class. I have tried creating a new link. Nothing on your website on this and no way to contact you. Please help!
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Olivier Dierickx
(@OliDierickx) reported
@zoom_us I am f-e-d- u-p with your 'I am a not a robot' each time I have to login to your website for my account I loose 3+min checking for 'fire hydrants' etc... Having to do it more than 2 times is a NONSENSE! You are decreasing the chances that I come to buy anything from you
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Santiago Hernández
(@santiaghini) reported
@shawnxu @zoom_us I’m not sure I would want zoom to fix that. Feel like the out-of-sync part made it especial!
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Deon Irvin
(@justsayinman) reported
@zoom_us you guys should suspend Jefferson Parish Public School System until they fix the record of Ka’Mauri Harrison. They used your platform to taint his school record, they need pressure to do the right thing. Through your platform the contend a home is apart of the school.
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Ms. Teixeira
(@Ms_GTeixeira) reported
1 of 2 @zoom_us, you have our souls, it is true, and we depend on you. But after two weeks of asking for help, even have a customer assistant INSIST a feature I had been using (and is now missing) 'did not exist' (I proved him wrong with a screenshot)...I'm still in the dark
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Kara Foster
(@RunGalRun) reported
@Passion4PhysEd I wonder if it would help if students could only see you, and you could see everyone? So their cameras were one way? @zoom_us
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Seth
(@DrSethMurray) reported
@LucasAHaag @zoom_us I understand how this could lead to a lot of problems, if you were saying things about someone late they might perceive as derogatory. But in many meetings, the positives outweigh the negatives IMHO so a toggle switch might help.