Zoom status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Video (30%)
• App Crashing (20%)
• Sign in (20%)
• Connection (20%)
• Multimedia (10%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Township of Evan	Connection	5 days ago
Providence	Sign in	8 days ago
Seattle	Video	11 days ago
Glen Ellyn	Video	11 days ago
Tacoma	App Crashing	11 days ago
Mexico City	Connection	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ./scott📊 (@scott_peterson4) reported 3 minutes ago

  @zoom_us it's zoom! I know I deleted the zoom cask and installed the zoomus cask but that must've been on my other machine. Let me do that on this machine as well and see if it resolves the issue.

• 
  stevebermeo (@stevebermeo) reported 6 minutes ago

  @zoom_us @caniscausa Is zoom down I keep getting kicked out

• 
  AGU_EPSP (@AGU_EPSP) reported 13 minutes ago

  @MoodieStrat @zoom_us Try signing into the zoom now. We think we fixed the issue.

• 
  Ray Carroll (@raycarroll55) reported 16 minutes ago

  @LiebermanAustin @zoom_us Ppl got so down on stock; was painful to hold but in the trenches you can feel they’ve still got the momentum. Lots they can do w this business and customer base 📈

• 
  𝙽𝙾𝚄𝚁𝙷 ‏𝙰𝙻𝙰𝙳𝙷𝙰𝙳𝙷‏〆 (@oohnohyun) reported 17 minutes ago

  @zoom_us @Zoom have a problem in putting my phone number, why the app don't accept the number?

• 
  Melai (@lai1205) reported 20 minutes ago

  @zoom_us please help me someone used my credit card to purchase a zoom account..

• 
  Jerome Klodzinski (@t04f) reported 20 minutes ago

  @bbrundert @Logitech @zoom_us Same here since Zoom 5.5.2, Big Sur issues with video. Regardless if Logitech or integrated.

• 
  Tree Hugger (@JoyeForever) reported 22 minutes ago

  WTH is wrong with @zoom_us ---- Our group has been down for 3 days & no one at Zoom seems to know anything! Maybe someone with some intelligence will be back at work Monday & realize it's a bigger issue for more than our group! Crazy!!!!!

• 
  Antigone Cox (@tiggermusic112) reported 22 minutes ago

  Hi @zoom_us, are there service disruptions going on? Lots of students and staff in my area are having issues and getting kicked out of classes/meetings.

• 
  adechian (@adechian) reported 25 minutes ago

  @zoom_us I'm not receiving two factor authentication code, please help

• 
  Mahendra Lama (@Mahendr53828703) reported 26 minutes ago

  @zoom_us @Zoom Please help me please my realy many probelam please help me

• 
  Vanessa (@VanBird) reported 27 minutes ago

  Is anyone else having the @zoom_us issue where you’re waiting for a client to show up to a scheduled meeting & when they don’t, they tell you they tried but zoom said you were in another meeting (when you weren’t)? It’s happened twice in a week and it is so annoying. #zoom

• 
  Mary Rinaldi (@soulcarousel) reported 28 minutes ago

  . @zoom_us an important, public health #COVID vaccine meeting was zoom bombed today. This is not acceptable. As @rashadrobinson has said to your leadership repeatedly, non-cis, white male events are often the target, especially events that are in the service of Black communities.

• 
  Nitin Jain (@nitinjaipur433) reported 34 minutes ago

  @zoom_us dear zoom team, I have an issue with reference to your services. Please share your email where I can raise my quarry

• 
  Juan "Socially Distanced" Cabanela (@Juan_Kinda_Guy) reported 37 minutes ago

  @zoom_us Is you service processing video recordings of Zoom meetings down? I have a recording that has been sitting in “Processing Recording” for 2+ hours!

• 
  Mara Hernandez (@maraihdez) reported 40 minutes ago

  @zoom_us made unauthorized charges for unauthorized services to my personal credit card for up to $18,000 Mexican pesos in late January. I have been trying to contact a customer service agent for weeks and still nothing. What can I do ??? @Profeco???

• 
  William "Half-vaxxed" Brooks (@wcbdata) reported 41 minutes ago

  @tiffani @zoom_us Our local school district has blocked nearly every way for remote kids to raise hands or ask for help (no g-chat, document comments, external email, Slack, text, etc.) in keeping with our state's DOE (DESI) strategy of making remote as unsuccessful as possible.

• 
  DeKlan the Police (@L1573N) reported 42 minutes ago

  @egratto @craigsuperstar @zoom_us Oh sure, I don’t doubt what problem you were having, I was trying to answer the question “why is turning off echo cacellation even possible?”

• 
  Mohammed Hamid (@mhamid86) reported 43 minutes ago

  @zoom_us hello, I took subscription for an month and that about to expire by edo of 11th May and before day end I cancelled the subscription but still I got charged for another month, can someone please help to check/provide clearity on this. Let me know for any details.

• 
  Marilee Zafaripour🏳️‍🌈 (@marileezafari) reported 45 minutes ago

  So...uh... Does anyone else have to download @zoom_us every single time they want to use it? Or is it just me? I smash the join button meeting, and it doesn't respond. So I download it. Multiple times a day. For multiple meetings. Send help.

• 
  Ayush Negi (@itsayushnegi) reported 47 minutes ago

  @zoom_us @NetflixIndia how to cancel your Auto renewal service ? @netflix

• 
  Nathan Maharaj 🦖 (@nrmaharaj) reported 50 minutes ago

  @zoom_us why doesn't the side-by-side view of a shared screen automatically balance a maximized view of speakers and content? Moving the sliding separator myself, it seems like a no-brainer default that would help make slides legible while keeping speakers visible.

• 
  Tiffani Ashley Bell (@tiffani) reported 51 minutes ago from Stanford, California

  She was trying to raise her hand but didn’t have the version of @zoom_us that enables you to push a button + raise your hand. I had that same problem when I started my classes. Yet, there doesn’t seem to be a way of ensuring version uniformity for everybody in a class, for ex.

• 
  Pamela Almand (@CaptPamsVoice) reported 56 minutes ago

  @zoom I have a possibly hack on my Zoom account and can't get anyone to talk to me! Coaching students are getting @ZoomMediaUS @zoom_us invites purportedly from me. Help, Zoom!

• 
  Dear Gay Journal (@GayAnnals) reported 57 minutes ago

  @RuPaulsDragRace @zoom_us Can we get some Down Under confessional background please!!!

• 
  kumiko s (@mutukik) reported 57 minutes ago

  @AlecPatton @zoom_us @tomackermann Hi, I have the same trouble right now. Did you fix it? If so, could you tell me how to do for fix this? I’m looking for the way but I can’t find anything yet.

• 
  SatScript | i Can Do (YO)ur STUFF (@SatScript) reported 59 minutes ago

  @CandourI @zoom_us Not good is it? Very bad service from zoom and so difficult to contact them also.

• 
  MattBling (@saxeeosayande) reported 60 minutes ago

  @zoom_us why can't you guys just stop taking money from my Acc! I only needed your service for 1 month. I have cancelled, sens an email chatted you guys up yet you still taking money from my account for 3 months now. I need help on how to stop this anyone.

• 
  Derek (@derekmajor) reported 60 minutes ago

  @zoom_us Someone from your support team removed our phone number from our account without our permission. We can’t get a hold of anybody. This is a serious issue for our business and I need to talk to someone ASAP.

• 
  Laura Ciriani (@LauraCiriani) reported 1 hour ago

  @zoom_us After testing the #Zoom support by email, I would like to underline their efficiency: they solved all my problems (promo code on annual subscription not accepted + intra-community vat not deducted). top service, thanks! #CustomerService #customerexperience