Zoom down or not working? Current app problems and status

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (37%)
• Sign in (33%)
• App Crashing (13%)
• Multimedia (10%)
• Glitches (3%)
• Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Eye	Connection	10 hours ago
Crewe	Connection	3 days ago
Crewe	Connection	3 days ago
Hamden	App Crashing	5 days ago
St Albans	Sign in	5 days ago
Milwaukee	App Crashing	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sound Speeds (@SoundSpeedsYT) reported 24 seconds ago

  @PodcastHelper @zoom_us Verify that your sample rates match. Whenever that happens to me, one sounds sped up or slowed down and has to do with sample rates not being converted properly when brought in.

• 
  F (@bingewatcher) reported 5 minutes ago

  @zoom_us hi I recorded a meeting on android. With a free account and co host permissions. I am unable to find it. Help?

• 
  Mik Scarlet (@MikScarlet) reported 9 minutes ago from Camden Town, England

  I am so sick of @zoom_us. Surely designing a piece of software that doesn't crash every time you try to use it alongside a search engine isn't too much to ask? My computer can handle recording software so it's not a ram issue.

• 
  Greg Vann (@GregVannDEP) reported 10 minutes ago from Louisville, Kentucky

  I think I speak on behalf of everyone when I say this: @zoom_us, you have had enough time to fix the issue with playing videos on Zoom calls.

• 
  Tracee Holzendorf (@tholzen) reported 11 minutes ago

  @zoom_us is there a live person that can help me recover my new account that I have paid for but cannot use?

• 
  Ms. Teixeira (@Ms_GTeixeira) reported 13 minutes ago

  1 of 2 @zoom_us, you have our souls, it is true, and we depend on you. But after two weeks of asking for help, even have a customer assistant INSIST a feature I had been using (and is now missing) 'did not exist' (I proved him wrong with a screenshot)...I'm still in the dark

• 
  Austin Cory Bart (@AustinCorgiBart) reported 18 minutes ago

  @nathanielgranor @zoom_us I'm not saying I have a laundry list of complaints or a heap of suggestions (although I do have both), but I can just say it's not working and I want to try other things. At this point, Imma throw pedagogy at the wall and see what sticks.

• 
  Kara Foster (@RunGalRun) reported 19 minutes ago

  @Passion4PhysEd I wonder if it would help if students could only see you, and you could see everyone? So their cameras were one way? @zoom_us

• 
  Yue-Ting Siu (@TVI_ting) reported 22 minutes ago

  Hey @zoom_us are there any updates soon to fix what Big Sur broke? I’m unable to run any virtual backgrounds since updating - the whole system locks up. Pls help, thx

• 
  The Force Ghost of Christmas Past (@GameChaplain) reported 23 minutes ago

  Just wondering if @zoom_us has capabilities to provide support during a meeting if a participant appears to be in health or medical distress? I just had someone present with stroke symptoms and was concerned. What if there was a cardiac issue? Witness to domestic abuse? Etc?

• 
  Santiago Hernández (@santiaghini) reported 25 minutes ago

  @shawnxu @zoom_us I’m not sure I would want zoom to fix that. Feel like the out-of-sync part made it especial!

• 
  Ganatra sir (Economics lectures) (@GanatralalitH) reported 26 minutes ago

  @zoom_us From India. Vivo Y50 device. Inspite of uninstalling and reinstalling I'm unable share screen. Green button is not responding. Solve the problem.

• 
  Ray Ortega ✊ (@PodcastHelper) reported 27 minutes ago

  @SoundSpeedsYT @zoom_us Nope, all the tracks the same and based on replies, it doesn't sound like an uncommon problem.

• 
  Sound Speeds (@SoundSpeedsYT) reported 30 minutes ago

  @PodcastHelper @zoom_us Oh... in that case then I got nothing. If it were a Zoom multitrack recorder then my fix is likely it. Makes sense to not be. Zoom multitrack recorders are better than they should be for the price. If you ever have me on, I'll record locally and send that to you.

• 
  Ms. Teixeira (@Ms_GTeixeira) reported 30 minutes ago

  2 of 2 @zoom_us we are suspecting there are serious compatibility issues between the latest two Zoom updates and Macs (BigSur and prior)...anyone out there experiencing issues ? #zoom #zoomclass #bigsur

• 
  Ray Ortega ✊ (@PodcastHelper) reported 31 minutes ago

  @KVLE @zoom_us It seems to be a common problem for many others using Zoom

• 
  Neeraj Deshpande (@nadeshpande) reported 32 minutes ago

  .@zoom_us trying to upgrade my account to Pro. You are giving only USD currency option in India and then asking for billing info to change. I cannot change my billing address to US nor can I change currency to INR. Absolutely pathetic service from chatbot and billing team

• 
  Joseph Kirubakaran (@JosephKirubak11) reported 33 minutes ago

  @zoom_us I'm really struggling with your billing support. All I want is to upgrade but when I click on it, nothing happens. No invoice, no upgrade but my credit card is charged. I contacted your billing support and all I get is FAQs which I have already read. Please help

• 
  S Nicole (@kokoandjune) reported 37 minutes ago

  @zoom_us Here’s an idea for your next update- the ability to hover over the play/pause button and see when you’ve pressed play then pause or stop. I need this info for work, but sometimes I’m in such a rush I forget to write down when going back on record.

• 
  Monet (@SocialMonet) reported 42 minutes ago

  @jentrification @zoom_us What?! Have I been living under a rock?! I have only used Zoom just once. Aww man. Thanks for the help.

• 
  Nathaniel Granor (@nathanielgranor) reported 43 minutes ago

  @AustinCorgiBart @zoom_us If you're interested, I'd love to hear more/help brainstorm. Might be interesting to throw together a quick panel/podcast of CS educators in video form. It's the sort of convo that usually happens in hallways at conferences but... not too many of those around/no time to wait...

• 
  Kathryn Hagmann (@HagmannKathryn) reported 45 minutes ago

  @zoom_us My student gets an error message that says "Please wait for the Host to start this meeting" even though I have started the meeting and other kids are in the class. I have tried creating a new link. Nothing on your website on this and no way to contact you. Please help!

• 
  RedFoxe (@RavmanIT) reported 49 minutes ago

  @satyanadella buy @zoom_us fix @MicrosoftTeams video issue

• 
  Olivier Dierickx (@OliDierickx) reported 49 minutes ago

  @zoom_us I am f-e-d- u-p with your 'I am a not a robot' each time I have to login to your website for my account I loose 3+min checking for 'fire hydrants' etc... Having to do it more than 2 times is a NONSENSE! You are decreasing the chances that I come to buy anything from you

• 
  lainlegend (@Lainlegend) reported 55 minutes ago

  @SkypeMeetNow @zoom_us HOW DO I DELETE OR SHUT DOWN THIS UNASKED FOR SOFTWARE?!?!?!

• 
  Arielle J. Goren (@ariellejgoren) reported 56 minutes ago

  Me: Why is @zoom_us not working?!? 5 yo: Maybe the host hasn’t started the meeting yet #2020: The Year Our Kindergarteners Became the IT Team

• 
  Sound Speeds (@SoundSpeedsYT) reported 57 minutes ago

  @PodcastHelper @zoom_us I've never heard of that before. The audio doesn't sound sped up or slowed down, does it?

• 
  Pooja Rai (@PoojaGrey) reported 58 minutes ago

  Hello @zoom_us ~ Is this how you work? We have been trying to either cancel our subscription or change the plan, yet there is NO mode whatsoever. Tried, bot, calls and mails, multiple times. Please RESOLVE immediately, as we feel let down by your opaque system! #Zoom #fraud

• 
  Rev Ciancio (@RevCiancio) reported 59 minutes ago

  Hey @zoom_us to say Im let down by your customer support is gross under statement. I have a paid account. There was a glitch and even upon sharing my receipt, they cannot help restore my account. Thanks for screwing up my work days. Happy to DM you the script.

• 
  Elinne Becket (@bielleogy) reported 59 minutes ago

  @robertiafe @zoom_us Multiple logins as in same login on 3 diff devices, or 3 logins on the same comp?