Zoom status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (34%)
• Sign in (25%)
• Multimedia (19%)
• App Crashing (16%)
• Glitches (3%)
• Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Noida	Multimedia	2 days ago
Coventry	Sign in	6 days ago
San Carlos	Multimedia	10 days ago
Conshohocken	Connection	10 days ago
Cranberry Township	Connection	15 days ago
Swadlincote	App Crashing	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The London Writers' Salon (@WritersSalon) reported 1 minute ago

  If you’re trying to get into the PST Writers’ Hour, you’ll notice an error code. There is an error with @zoom_us which is shutting out new writers entering the space! For now our hands are tied, and hopefully this will be fixed for our next Writers’ Hour at 8am AEDT (Melbourne)

• 
  Kerrie Shelden (@kez1133) reported 3 minutes ago

  @theipodteacher @zoom_us All good. Thought it was a problem at my end

• 
  Jérémy Vuillermet (@jvuillermet) reported 3 minutes ago

  @stigi @zoom_us I've seen with few people including myself. It happens after a Big Sur update. Screenshare freezes (for the other members of the call) and restarting the call doesn't help. The 100% fix so far was to reinstall zoom and + maybe "use tcp" in screen share options

• 
  Matthew Magbee (@mmagbee) reported 3 minutes ago

  Ok folks … @zoom_us is down. Go home. Today is canceled.

• 
  Mahendra Lama (@Mahendr53828703) reported 5 minutes ago

  @zoom_us @Zoom Please help me please my realy many probelam please help me

• 
  SatScript | i Can Do (YO)ur STUFF (@SatScript) reported 7 minutes ago

  @CandourI @zoom_us Not good is it? Very bad service from zoom and so difficult to contact them also.

• 
  Mohammed Hamid (@mhamid86) reported 7 minutes ago

  @zoom_us hello, I took subscription for an month and that about to expire by edo of 11th May and before day end I cancelled the subscription but still I got charged for another month, can someone please help to check/provide clearity on this. Let me know for any details.

• 
  Nitin Jain (@nitinjaipur433) reported 11 minutes ago

  @zoom_us dear zoom team, I have an issue with reference to your services. Please share your email where I can raise my quarry

• 
  Myra Jolivet (@MyratheAuthor) reported 15 minutes ago

  @zoom_us of all the great things you do, customer service is sadly not one of them. Just devoted an hour to bot-dom, emails, and no answers. A simple problem likely could've been cured with a convo, but no human. I just can't...

• 
  Greg Fong (@khole_greg) reported 15 minutes ago

  @Ramshandilya @zoom_us @MicrosoftTeams Did you ever figure this out? I have the same problem and it drives me nuts

• 
  Adam J. Blust (@adamblust) reported 15 minutes ago

  Hey @zoom_us - you provide a TXT file with captions alongside a recorded meeting video file. But those captions don't import correctly into YouTube, even when I tried converting them to SRT using an online tool. Help!

• 
  Krishan_ll.b rathI (@Baatunibabag) reported 16 minutes ago

  @zoom_us I have billing issue,befor payment amount show after discount 5380 but deducted from account 6726

• 
  Robert Clark (@bostonbobby617) reported 17 minutes ago

  @LaurenBlanc8 @zoom_us @Jahack92 What was your workaround. How did they help

• 
  Stephanie Liebergen (@NewsLiebs) reported 21 minutes ago

  Hey @zoom_us ... seems you're having some problems. I've got an interview stuck in your cloud processing somewhere. Help a reporter out here!!

• 
  MattBling (@saxeeosayande) reported 24 minutes ago

  @zoom_us why can't you guys just stop taking money from my Acc! I only needed your service for 1 month. I have cancelled, sens an email chatted you guys up yet you still taking money from my account for 3 months now. I need help on how to stop this anyone.

• 
  rachelle (@haddad_rachelle) reported 25 minutes ago

  @zoom_us after the new update am unable too connect on my 4g service, is that normal ?

• 
  ❞ ڸمـْــــياءٌۦ ❝...𝐿𝒶𝓂𝓎𝒶..🌸 (@lillybientot) reported 31 minutes ago

  @zoom_us my subscription was just renewed automatically . I just canceled it but did nkt get the refund option , would you please help ?

• 
  Mark Loke (@LokeMark) reported 31 minutes ago

  @zoom_us I've been charged £177 for a zoom call and I don't understand why. Can someone please contact me to help?

• 
  Nelson Cardona (@nelcarana) reported 32 minutes ago

  @zoom_us I AM HELP ME

• 
  INGRID “B” BAZIN Host Curator Soulcialite (@MsIngridB) reported 34 minutes ago

  @zoom_us are your servers down. We can’t log in - MIAMI,FL

• 
  slow-moving apocalypse (@sarahflorman) reported 34 minutes ago

  @zoom_us I keep receiving the following message when I try to log in: An error with reCAPTCHA occured. Please try again. Help?

• 
  Sodje (@OgaSodje) reported 40 minutes ago

  @TheSlimsteve @zoom_us watsup bro. were you able to get this resolved? and how? i’m trying to pay for the zoom pro and i’m getting errors with my UBA mastercard

• 
  Kayla’s HiFi Club (@KaylaBlais2) reported 45 minutes ago

  @zoom_us Me and all of my fellow students have noticed an issue with the zoom client where the audio stops only for one participant, seemingly at random. It can take up to a minute or two before the audio starts working again. This started happening after the latest update

• 
  Hendy (@henzet_79) reported 46 minutes ago

  @zoom_us hi, i cannot login to my zoom account

• 
  🚩 Selene de Hekate “O Brasil tá Lascado” (@selenedehekate) reported 47 minutes ago

  @zoom_us how can I solve "error code 104103"?

• 
  ✨HOPE 💫 (@alamas_295) reported 48 minutes ago

  Is zoom down or is it just my computer I haven’t been able to join two classes today???? @zoom_us

• 
  bernie westacott (@berniewestacott) reported 55 minutes ago

  Hello @zoom_us I have a pro account with you. All my previous meetings have disappeared AGAIN on my iMac. Been online with your tech help. Wiped old desktop Zoom app installed latest, unistalled Chrome installed latest - still no previous meeitings showing in web version. Help!!

• 
  Kelsey Knight (@kk2nite) reported 59 minutes ago

  '@zoom_us provided another reminder of why it’s been such a hot stock during the pandemic. The company, whose brand name is now synonymous w/ video calls, revealed it has become a $ machine over 12mts- generating 1.4B from its videoconferencing service in 21' via @theinformation

• 
  Jose Roberto Davila (@JR_GuSSi) reported 59 minutes ago

  @zoom_us I contracted an annual plan yesterday in Mexico, but at no time was it specified that the charge would be in dollars, can you help me.

• 
  Robert Clark (@bostonbobby617) reported 60 minutes ago

  Since @zoom_us isn’t fixing the issue I am requesting all the zoom groups in my non-profit start changing to @Cisco webex. The service is better and all the same pricing. You actually get more support from Cisco and security. #ZoomFail #DropZoom #hacked