Zoom status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (40%)
• App Crashing (20%)
• Sign in (20%)
• Multimedia (16%)
• Glitches (4%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Noida	Multimedia	15 days ago
Coventry	Sign in	19 days ago
San Carlos	Multimedia	23 days ago
Conshohocken	Connection	23 days ago
Cranberry Township	Connection	28 days ago
Swadlincote	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan Tobin (@jordandeelight) reported 7 minutes ago

  @zoom_us I need to make a complaint regarding customer service, how can I direct this please?

• 
  Kashef Majid (@KashefMajid) reported 10 minutes ago

  Is anybody else having problems with Zoom this morning? @zoom_us

• 
  Ricardo (@Rixards_All) reported 12 minutes ago

  @zoom_us I've tried to use the zoom website to get some help on a login problem but I couldn't find the solution. Could you please DM me? Thank you!

• 
  Ms. AK (@akincali) reported 13 minutes ago

  @zoom_us This happened a year ago. We contacted your people, and changed the security settings on our district account. Once we did that, I had no problems again. We believe it was one of our students, not an outside person. Thank you.

• 
  Bjoern Brundert (@bbrundert) reported 17 minutes ago

  Is it just me or have others experienced issues with @Logitech's Brio 4k camera and @zoom_us? I upgraded Zoom earlier this week to latest and now I see random switching between "standard" & "widescreen" views and now I am back to lots of issues with autofocus, etc...

• 
  Jérémy Vuillermet (@jvuillermet) reported 17 minutes ago

  @stigi @zoom_us I've seen with few people including myself. It happens after a Big Sur update. Screenshare freezes (for the other members of the call) and restarting the call doesn't help. The 100% fix so far was to reinstall zoom and + maybe "use tcp" in screen share options

• 
  Luiz Henrique Fávaro (@luizhenrique_sf) reported 19 minutes ago

  @labs_news @zoom_us "There has been a critical error on this website"

• 
  Brennan Taylor (@Brennan81511014) reported 23 minutes ago

  @vivekag43242977 @zoom_us @Zoom Hello it also happen my account for 2 months and I tried contacting their service but they always gave me a robot reply so i got in contact with recovery_recovery_account1 on instagram I saw his advert on tv he was the one who got me back into my account he should hlp you

• 
  Tom Glasgow (@TomTalkinSports) reported 23 minutes ago

  @zoom_us I have, but the fixes aren’t working and the inability to speak with someone adds to the frustration especially since the problem developed from a Zoom update. I do appreciate you reaching out.

• 
  Mara Hernandez (@maraihdez) reported 26 minutes ago

  @zoom_us made unauthorized charges for unauthorized services to my personal credit card for up to $18,000 Mexican pesos in late January. I have been trying to contact a customer service agent for weeks and still nothing. What can I do ??? @Profeco???

• 
  Scott Wells 🇺🇦 (@wellsology) reported 26 minutes ago

  Interesting calculation on the part of @zoom_us to cap the free account at 40 mins for one-on-one meetings, thinking people would rather spend $15 per month for full hour meetings versus finding another service.

• 
  Rachel Lawson (@rachel_norfolk) reported 28 minutes ago

  I really, really wish there was a auto-captioning service that could plug into multiple conferencing systems. We use @zoom_us a lot at @drupalassoc but there are many people I work with who will only use open source conferencing and I want to be able to do that accessibly.

• 
  Matthew Magbee (@mmagbee) reported 29 minutes ago

  Ok folks … @zoom_us is down. Go home. Today is canceled.

• 
  Dimitrios Fytanidis (@dfytanid) reported 31 minutes ago

  @MoodieStrat @zoom_us Yeap... :( Same errors here..

• 
  Andrew J. Moodie (@MoodieStrat) reported 34 minutes ago

  is anyone else having trouble getting into the #GilbertClub2020 meeting? Keep getting @zoom_us errors...

• 
  Robert Clark (@bostonbobby617) reported 36 minutes ago

  @LaurenBlanc8 @zoom_us @Jahack92 What was your workaround. How did they help

• 
  Alfredo Canziani (@alfcnz) reported 39 minutes ago

  @zoom_us @wacom Actually, by selecting «Previous Operating System» option in «Screen capture mode» fixed the issue. Therefore, you may want to look into what the difference between these two methods are, if you want to fix this awful lag.

• 
  Pamela Almand (@CaptPamsVoice) reported 40 minutes ago

  @zoom I have a possibly hack on my Zoom account and can't get anyone to talk to me! Coaching students are getting @ZoomMediaUS @zoom_us invites purportedly from me. Help, Zoom!

• 
  kumiko s (@mutukik) reported 40 minutes ago

  @AlecPatton @zoom_us @tomackermann Hi, I have the same trouble right now. Did you fix it? If so, could you tell me how to do for fix this? I’m looking for the way but I can’t find anything yet.

• 
  Ann Lee (@leeannindonesia) reported 43 minutes ago

  @PoojaGrey @zoom_us Haaa I have the same problems in 2021. Geez @Zoom ... make it easy for people to cancel the subscription.

• 
  Ray Carroll (@raycarroll55) reported 46 minutes ago

  @LiebermanAustin @zoom_us Ppl got so down on stock; was painful to hold but in the trenches you can feel they’ve still got the momentum. Lots they can do w this business and customer base 📈

• 
  Krishan_ll.b rathI (@Baatunibabag) reported 47 minutes ago

  @zoom_us I have billing issue,befor payment amount show after discount 5380 but deducted from account 6726

• 
  Nelson Cardona (@nelcarana) reported 50 minutes ago

  @zoom_us I AM HELP ME

• 
  stevebermeo (@stevebermeo) reported 52 minutes ago

  @zoom_us @caniscausa Is zoom down I keep getting kicked out

• 
  Kat (@KatlandKat) reported 52 minutes ago

  @dominik_stoll @VirtualHlthPHSA @zoom_us Tks will try that. Covid has made things much more difficult for me to get help in person. Sick now, & no clue how as been isolating in my home since fall of 2019 after missing flu shot. In all that time I have been out of home less than >20 times. Wearing mask, shield & gloves

• 
  Rob Tonks (@RobOfTheTonks) reported 55 minutes ago

  @bt_global @ThomasDuecke @zoom_us At least your managers can have your zoom meetings. My father-in-law has been waiting over 3 weeks for you to connect his internet and tv. No engineer AGAIN today. Disgraceful service and you charge him £110 pm for it.

• 
  Shawn (@shawnandthecity) reported 57 minutes ago

  Dear @zoom_us - why does the scheduling section of your Mac app suck as bad as it does? This seems like an urgent issue to resolve. Meetings are never up to date, and the refresh prompt does nothing…I could go on.

• 
  bluejay | 🧢🌸🧧🔔✈️👨‍✈️ | 让中国远离香港 (@vroomjay) reported 58 minutes ago

  @zoom_us is zoom down? im still on the connecting page for over a minute.

• 
  Asrin Sah (@TeksinN) reported 1 hour ago

  @zoom_us @goldenglobes Even though I have entered the correct password, it gives the warning "that passcode was wrong". I connect when I enter the same password on the phone Please fix it

• 
  Mahendra Lama (@Mahendr53828703) reported 1 hour ago

  @zoom_us @Zoom Please help me please my realy many probelam please help me