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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Zoom problems in the last 24 hours
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Zoom Outage MapThe most recent outage reports and issues originated from:
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Zoom Issues ReportsLatest outage, problems and issue reports in social media:
@zoom_us Your change on the background noise suppression was a bust for musicians. The "low" options specifically for music doesn't work as well as disable. Imagine that. Why fix something that isn't broken. Jesus Christ. 6 months of it being great and you egg heads have to tinker with it
Dear @zoom_us, I hate to do this publicly but your customer service and tech support are totally unacceptable for paying customers. Your software has now ruined 2 recorded interviews in a row for me without solving the exact same problem. I am thinking of cancelling.
@jhitchco @zoom_us prob same as why EU cracking down on Google and FB, or us on Tick: leaders don't want others spying on thier Animal Farm
Has anyone ever had an issue with Zoom where the sound is low and the other party can’t hear you?! This issue has been for at least 3 days. I’ve been calling and can’t get to anyone through their customer service Cc: @zoom_us
I’m wondering if anyone else has had issues w @zoom_us customer service , we have sent them 7 messages over 2 weeks & after they took zero actions on a what we asked their customer service person closed out the ticket. This only rivals @Chase pathetic level of customer support
@BellaEnglebach @zoom_us @ChristChurchMTL Yes, I’m pretty sure they just used my name, not my account login
@zoom_us I need help, refuse Visa and Amex card payments. "Transaction decline.200 REJECT" Payment made from Google chrome pc and mac
@zoom_us @RajanAnandan Name a more trash company with terrible security... I’ll wait ;)
@bertlamb @zoom_us Yeah, and Zoom will reply and provide me help desk articles. They've got a solid product and have made incremental improvements to other niggling UX issues, like how the Leave confirmation is now near Leave (yay!) so I'm hoping that they continue to fix stuff like this.
@zoom_us currently has NO customer service. Called with a billing emergency 3 weeks ago. Nada. Plenty of people out of work. Zoom has to be making money because of the pandemic. How about hiring some people for Customer Service?
Started this quest for help from @zoom_us August 5. Just got this DM: Madeline - Just to let you know as a heads up this process might take up to few business days due to the high demand we have right now, but we want to assure you that someone will be looking at your ticket ASAP
@bocxtop @zoom_us The least they can do is give you a few free months of service.
@zoom_us 10:33 Via Twitter DM convo, Zoom customer service rep/bot tells me to email 10:46am I send email 10:46am I receive automated response 11:13am Zoom tweet response asks for ticket number; I tweet and DM ticket number (1/2)
@zoom_us Our meeting ID and password works on the iPad. It is not working on the Chromebook. This morning, it worked fine. Neither the ID or password changed. Help?
@zoom_us fix your guys’ **** , i cant get into my damn class
@zoom_us Any outages reported today? I missed an important session because of an error code.
from Blackburn, England
@zoom_us What would be really useful is if you had a customer service number for UK customers or a contact form that gets a response! I want to buy 2 licences & am unable to do it ! #Frustrating
@madeline_says @zoom_us I just initiated a Better Business Bureau complaint against @zoom_us because I don’t know where else to go regarding their lack follow through with basic customer service needs. ESPECIALLY when they have already received our payments for pro service.
Canceled my subscription to @zoom_us and they're still billing me, I can't log in to the account they're billing me through, and I've called their customer service line now 4 times...while waiting for hours at a time with no answer.
@ANystrand @MicrosoftTeams @zoom_us I’m having the same issue. I know one thing I’ve done is set up 1 reoccurring meeting for each of my classes and that will help... I think 🤔 #microsoftteams #teams #zoom
@zoom_us #zoom I am a paying premium customer and asked a question in early May. You keep sending me emails saying sorry for the delay, and not answering. Seriously? Bad customer service.
I’m always the first one to login for our @zoom_us meetings
Has anybody successfully shared their iPad screen on a @zoom_us call while hosting on their Macbook? Ts need to help Ss navigate some tools on their iPads & it would be best to share on the same device the Ss are using. Tried Sidecar feature on Mac to no avail. @AppleEDU
@zoom_us we are having a heck of a time trying to get useful customer support from you regarding our license we purchased. Help us please!
IS ANYONE ELSE ENCOUNTERING ERRORS IN ZOOM TODAY? (my attendees can't log in and if they do, no one pops out in my meeting room) I'm using a Windows 10 laptop. I had to cancel a session, Zoom. 🙄 @zoom_us
@zoom_us, can you stop charging for the service I asked you to cancel June 16th over email to the billing service as requested? Next step is stopping card payments to Zoom, I guess.
WHY CANT I CUSTOMIZE THE CHAT FONT FUNCTION SO THAT IT CAN BE READ LARGER AND BOLDER? @zoom_us Help us work in larger groups where our chats are being projected.
@zoom_us my zoom account is not working, i am missing out on everything being taught in my school due to an error which is persistent and wont let me study for my mid terms and miss out on all the revision.
@zoom_us @Luisrazga my zoom account is not working, i am missing out on everything being taught in my school due to an error which is persistent and wont let me study for my mid terms and miss out on all the revision.
@zoom_us I had to block my card to stop payments to you. Are you people stupid or acting smart. I have been trying to reach out to you people for last 4 months but none of your customer service numbers actually work. So certainly some kind of fraud is going in here.