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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (39%)
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Sign in (32%)
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App Crashing (15%)
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Glitches (6%)
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Multimedia (4%)
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Video (3%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa |
Connection | |
 Negrar |
Connection | |
 Ronchin |
App Crashing | |
 Hastings |
App Crashing | |
 Melbourne |
Sign in | |
| Sheffield |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan William
(@bryan_w_t) reported
@zoom_us is having problems today
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Tideturner Films
(@tideturnerfilms) reported
@zoom_us can you help please? I am running a charity Q&A on zoom tomorrow and it’s just gone over 100 attendees. What can I do please? I have Pro and can’t afford £150+ to upgrade for one event
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Alfonso Martin
(@alfonsomartinde) reported
@zoom_us @JharnaPariani Same issue here. We are not using any Proxy. Zoom on Windows. It worked perfectly fine with the previous version 5.4.6. However, after upgrading it to 5.4.9 we get that error message. Any ideas please? We tried with another PC within the same network using 5.4.6, and it works.
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Esharat Nasar-Ahmed
(@EsharatQ) reported
@zoom_us While I appreciate #zoom server has been overwhelmed,I do not appreciate, getting kicked out of meetings, due 2 this. I got kicked out 3 times ystday. Also noticed we get kicked out just after an hour. There’s also temperamental issues with recording on #YouTube via zoom
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Salomie Das
(@Salomie21201397) reported
@zoom_us @JharnaPariani Same issue since two weeks.. facing this issue after the new update..the old version is working fine @zoom_us
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I'm so done 🌱
(@AnnaVanZee) reported
@zoom_us Your support is awful!! Can't even access chat or email support, and your "help library" fails to include really basic info - like how to set up a voice mail box recording with the zoom phone app.
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APAC
(@APAC_ELT) reported
We'd like to apologize wholeheartedly for the technical problems we've experienced today on @zoom_us. 🙏🏼🙏🏼🙏🏼For reasons we still can't fully understand, it was impossible to connect to Susana Gómez's session, although she was by no means responsible for that. Read on. 👇🏽
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Bridger Smith
(@BridgerSmith8) reported
@zoom_us no one can hear each other in our meeting and it tells everyone to join audio but gives no options how do we fix this
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Cathy Montag
(@cmontong) reported
@zoom_us Before we could click a participants name in the chat & it would get the chat cursor ready to type to them. Now when I click their name it just highlights around the whole chat box & I need to click again to type. Can you fix that so we don’t need to click to type?
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DoodleOarei🌈♿🌒🌱🕉
(@DoodleOarei) reported
@zoom_us your website is terrible in finding information about accessibility for organizers. I have questions and your chat is terrible.
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Dr. O—, mask wearing is an act of love (she/her)
(@raisecain) reported
@_eamonnbell @zoom_us Oh really? I am not able to find anything about this. This could help...
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Morgan Smith
(@mdotsmith5) reported
@MsStiles_RRD @zoom_us @GoogleForEdu I think that would solve a lot of problems! But I wonder if there still will be students who feel hesitant. But at least if the teacher needed to quickly examine some thing, they could?
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milen
(@lockelby) reported
Dear @zoom_us We just got our first terrible experience for our conference. It was come from the audio and display. We could speak but we got delayed and all audience have the same problem. We used 3 different account today to made the room, but we always got the same problem
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Fajar Adrianto
(@drianto_fajar) reported
Hi @zoom_us , i am a user from Indonesia and my account is set for 500 participants. These 2 days, zoom has lagging if we accept more than 100 participants. Is there any updates about it? Or is there some problems occured? Thank you.
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dan leatherman
(@danleatherman) reported
@ZevEisenberg @zoom_us Yes, it's awful trying to teach online with this issue.
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Richard Fleming
(@Richard71770821) reported
@zoom_us @JharnaPariani I have new laptop with same issue, seems to work if I don't use app and go through website
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Kathleen
(@kathleen_nora) reported
@zoom_us @alfonsomartinde @JharnaPariani Hi there, I am facing the exact same issue. It works on my phone and other devices but not my laptop. I really need it on my laptop so am following this thread if you are posting a solution.
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Catherine Sontag
(@CTag115) reported
Hey @zoom_us so I’m not allowed to have live customer service support because I don’t pay enough money to deserve that? But if I talk to a sales person about my question and higher plans, I get attitude because I’m just asking a question and not actually ready to buy?
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Francisco Oliden
(@Franciscoliden) reported
@theChrisDo @zoom_us I have 1mb up and 5mb down internet, so that’s a great option for me so I can disable video recieving/sending for better stabilization. But, should always be abailable, not just browser
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thomas hageleit
(@thomashageleit) reported
@zoom_us Oh, we have another problem: When sharing the screen with the visitors, and we share the app keynote, I have no mouse curser. Not even to push zoom buttons. If i guess correctly I can click, but I don’t see the mouse. What could that be?
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Brandon Bianchi
(@59psi) reported
@zoom_us howdy! seems like meetings with passwords can’t auth. Your meeting password auth service seems dead and after all the security stuff last year that means all meetings stop.
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Outbound Training
(@outbondtraining) reported
@zoom_us We have 400 people meeting, this morning, everybody in, music on, they trouble when we start, everything just stop function normally, now we are delaying meeting for 30 minutes till we figure it out, can you help?
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CHECK YOUR STATE & LOCAL ELECTION DATES ALL 2020
(@nhychelle) reported
@zoom_us has the worst customer service on this planet... y’all use their products everyday but wait till y’all need help. Whew good luck. I’m talking help for paid accounts too not just the free... bc we already knew that was terrible 😒
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lala🪴
(@lareeciaa) reported
@zoom_us can you be down for a week? I need a vacation bro
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Esharat Nasar-Ahmed
(@EsharatQ) reported
@zoom_us Worth pointing out, I have also purchased a licence, paying £15.00 per month, which means I have unlimited time and should not have a cap on number of participants/students. Please fix this issue, otherwise many will start using other platforms.
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CoDEIn.Pharm
(@codein_pharm) reported
@zoom_us hi guys, im from indonesia did you have some kind of trouble in indonesian server/data center? i just experience a massive slowdonw in a room no one booted from the room, but the voice and video are horrible, and it even looped at some times
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Juan Morales
(@jflex87) reported
If you’re ever having problems with @zoom_us, try switching to @Webex. 👀
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meriel
(@andiqamariel) reported
Bro fix your bugs @zoom_us
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ً
(@1N3K0) reported
why can you not change individual user volume on zoom @zoom_us fix this
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AutisticSciencePerson
(@AutSciPerson) reported
Question: Why is there no easy way to put your pronouns in zoom? Everytime you sign into the university zoom again, it resets your name. I feel like this is something zoom could fix easily. .@zoom_us