BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Pontypridd come from postal codes CF37.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Aberdare, Blackwood, Bridgend, Pontypridd, Penarth, Tonypandy, Bargoed, Porth, Caerphilly, Hengoed and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Rob S Photography
(@photographyrsp) reported
from
Porth, Wales
@bt_uk I have Kevin, thanks for the reply.. is there an issue in my area?
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
@btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
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Hilary Hendy🏴
(@hilaryhendy) reported
from
Aberdare, Wales
Really great service from @bt_uk today. Don't want to tweet only when it's negative.
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Camila Caiado
(@CamilaCSCaiado) reported
@bt_uk @MarcAllera @HwatsonBT "This is a goddamn shame I never wanted to my broadband to break or leave us tainted Know I should walk away But I just can't replace my order or even erase us"
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lpljimbo
(@lpljimbo) reported
@bt_uk ... you can't install until 3rd May and there's nothing you can do to change it. Please treat this as a complaint and listen to your Sales call when I placed the order to see what I was told, then let me know whether you can in fact bring the installation date...
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Camila Caiado
(@CamilaCSCaiado) reported
@bt_uk Catherine, Sarah (person in the line) is actually trying to resolve the problem. I'll let you know if it goes wrong.
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Heather Tweed
(@heathertweed) reported
@bt_uk Oh yes I’ll keep this going for over a month and know that you have no phone line, internet or other possible provider. Ah yes I’ll also throw in forgetting to book a big vital piece of equipment every time. And you can stay in all day! Yes I pride myself on my customer service!
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Tom Hills
(@tom_hills) reported
@bt_uk My broadband has been half the speed it normally is. I registered a fault and according to your fault tracker it has been resolved. I’ve troubleshooted again but got a text to tell me there are no issues. This seems to be an ongoing issue - please help #thinkingofleaving
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BumbleGoth 🐝🦇
(@bumblegoth) reported
Recently had @bt_uk @EE fibre broadband & phone line installed. The phone number we've been allocated used to belong to a phone repair shop. We're getting calls daily. Today's call: "hello, my husband threw his phone at our child and it's broken (the phone) can you fix it?" (1/2)
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JAMES
(@jamesJRTerrier) reported
@EE had one of your mini hubs sent to me through @bt_uk and it was brilliant. Unfortunately i woke up Sunday morning and no broadband. By the time i received it Monday my broadband was back. Bt want it back. If its goes down again the hub would already be with me without waiting
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Mark Owen
(@MarkOwe20822708) reported
@SeniorsDarts @Snookerlegends @btsport Don't care never subscription to BTSport (the biggest rip off)
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Camila Caiado
(@CamilaCSCaiado) reported
So looks like there is a problem with @bt_uk system and they never (re-)activated my broadband. Will they figure out how to do something as basic as activating a service? She is speaking to another team because Connections was no help to her. @MarcAllera @HwatsonBT
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BumbleGoth 🐝🦇
(@bumblegoth) reported
I cannot confirm if the child was broken, I wasn't given that information. I was only told about the phone. The person did suggest I get the phone number removed from the Google business listing. @bt_uk @EE any idea how I do this? (2/2)