BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1526
Manchester, England 386
Birmingham, England 353
Croydon, England 288
Tower Hamlets, England 261
Leeds, England 231
Hackney, England 202
Islington, England 201
Southwark, England 189
Bristol, England 175
City of Westminster, England 128
Glasgow, Scotland 127
Ealing, England 124
Liverpool, England 117
Cardiff, Wales 110
Newcastle upon Tyne, England 97
Bermondsey, England 90
Edinburgh, Scotland 84
Enfield Town, England 76
Lewisham, England 74
Southampton, England 73
Harringay, England 65
Camden Town, England 64
Leyton, England 63
Paddington, England 63
Sheffield, England 62
Reading, England 62
Leicester, England 57
Nottingham, England 55
Bushey, England 55

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • LilacDixie KC (@LilacDixie) reported

    @bt_uk are you having issue with the bt email app for android? I'm unable to send emails, they are stuck in my outbox & its asking me to check network connection.

  • HordeLord13 ShyGuySoup (@HordeLord13) reported

    @bt_uk i absolutely love it when the network goes down regularly at night. Im an insomniac who basically functions as a night person. This is happening way too much now and were considering changing providers since we pay so much for a service we can barely use.

  • ZavFez Zaveyna (@ZavFez) reported

    @bt_uk broadband price is being raised from £42 to £48. Extortionate! It’s just me and my partner in a one bedroom flat, we don’t even use a landline. Stuck in a contract and no help from customer service. Will not be renewing in the future

  • r_corney Steve Corney 💙 (@r_corney) reported

    @bt_uk how can your help line be busy for the entire day???? No option online to talk to anyone who has a query around mobile phone?

  • DuncanOldham Duncan Oldham (@DuncanOldham) reported

    I missed that they were axing Soccer AM. Great news! It’s utter garbage these days. Bring back Fletch and Sav @btsport

  • LaurenceBraith1 Laurence Braithwaite (@LaurenceBraith1) reported

    @computerized_co @bt_uk Absolutely. Multiple street works installing competing high fibre networks causes additional problems in maintaining paving and roads even after disruption. You'd never have multiple water suppliers putting in duplicate mains - it's just utterly crazy (and costly).

  • PlayforthSarah Sarah-Kimberley (@PlayforthSarah) reported

    @markril36127911 @bt_uk I closed my account cause I was told I physically could not have BT at the new house so had no choice but to close it yet still charged me despite being told many times I wasn't with them it's disgusting how they treat customers. I hope you get it sorted

  • johna3c John A 🚲 (@johna3c) reported

    Oh hi @bt_uk my service has gone live today, but I still haven't got my hub... what to do?

  • cnagCNN CNagendraEY (@cnagCNN) reported

    @bt_uk I have never experienced duplicate charges from any other company with whom I have a direct debit. Thank you for your automated message but that isn’t good enough. Why has this happened and WHEN will this be refunded?

  • timchambers321 Tim Chambers (@timchambers321) reported from Chadwell, England

    @swallocks64 @bt_uk Glad it’s not just me. Their suggestion is an aerial issue but not sure on that.

  • LeCoq1979 Le Coq (🔥Team Wildfire🔥) (@LeCoq1979) reported

    @FairlyCatTTV @TalkTalk @bt_uk My old housemate got talk-talk, took me 2 days to watch a movie on Netflix the speed was that bad

  • raechaep Rachael Basak (@raechaep) reported

    @bt_uk I thought you’d say that. Afraid they’re not much help. It seems you don’t have much control over BT Openreach or even any reliable SLAs

  • emswilde Emma Wilde (@emswilde) reported

    In the next episode of “if you want to be a b*stard to yourself…” Order @bt_uk full fibre and then watch how they cut your old broadband off and fail to ACTUALLY connect you to full fibre. 4 engineer appts and 10 days later and still nothing. GAH.

  • raechaep Rachael Basak (@raechaep) reported

    @bt_uk There’s one visible with seemingly strong signal. It no longer transfers us to the BT to website to connect. So strange as it worked until last weekend. Is there a wider issue?

  • davidcoleman100 David Coleman (@davidcoleman100) reported

    1/2 Today @ 10:41 my @bt_uk internet failed. It is due to a quite serious ‘multi-something outage’. I have a Hybrid Connect attached to the hub which is the @bt_uk backup providing very slow access internet access through a 4G EE network.

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