BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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Phone (11%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Chester-le-Street, Manchester, Liverpool, Slough, Bradford, Islington, Leeds, Chatham, Bracknell, Hengoed, Airdrie, Swansea, Upminster and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Total Blackout | |
| Chester-le-Street |
Phone | |
| Manchester |
Internet | |
| Liverpool |
Internet | |
| Manchester |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Nickerson MBE💙 💚
(@JMNSwimmer) reported
Thank you Nihal @WeAreJigsaw24. You sorted my router and restored my sanity today. @bt_uk you failed over many days. I spent hours with you. Loved the fact that after telling you it hadn't worked, you sent me an email saying how glad you were you solved my problem.
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John McKellar 🏴 ☄️
(@johncapspipes) reported
@bt_uk why does my internet keep cutting out!? You decided you would start charging me more and the service is crap. Get it fixed!
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Mark Heath
(@mark__heath) reported
@Stefanb291 @btsport Happens all the time. Terrible service given the price
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roseanne stevenson
(@RosieStev) reported
@bt_uk my Internet connection is shocking today, ive missed a day of work because i cannot connect, what is going on.. also cannot get through to customer service 🙄
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Nadim The Swagg Ink
(@thisisnadim) reported
@virginmedia looking to leave now, how can you justify such a huge jump in prices for your services? @skytv @btsport hope you treat long-standing customers better.
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Kirk
(@KirkovBoro) reported
@bt_uk I'm with you and TALK TALK, My WiFi stopped working after a power cut. I've reset ect.... But still a bloody Amber light constant for 3days now. HELP? PLS
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alan hatton
(@alanjh67) reported
@DJPaton @bt_uk 32%! Good god.I’d never go back to BT , way too bloated and costly
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jess
(@landersxox) reported
@bt_uk what’s going on with the wifi please???? It’s not working, not stable connection, it’s been paid nothings wrong our side it’s your side, I’d like to know what’s going on cheers. #btwifi #btbroadband
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Kaitlyn
(@KaitErinLowrey) reported
Anyone else's @bt_uk internet keep going out? assuming mines dying from over heating but damn this is annoying
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stuart currie
(@stupotscstupot) reported
@bt_uk our Wi-Fi has been down for the last 4 hrs is there a problem in the area YO8 6 DQ
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Loxie14
(@Loxie_14) reported
@bt_uk can you please explain why my internet has been down 24hrs and not one of your team has contact me. Me alarm, sky the lot is not working. Greedy CUN7s will want paying tho. Someone contact me ASAP.
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Mark Andrews
(@MAComms) reported
@bt_uk can someone over at BT please help me. It appears the fault-customer service are inept. My broadband has been down since Wednesday. Said it would be fixed by today. Due to customer service ineptitude and after four calls I am still waiting. This is inexcusable.
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Bea1060
(@bea1060) reported
@virginmedia @BTCare internet & phone line down for the past hour in the SO53 area following a network power outage
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Ian Johnston
(@jontycricket) reported
For ‘audacious’ shot read ‘stupid’ 🫣. And waste the review while we’re at it! #IREvNZ @btsport
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Dave Vernalls
(@dvernalls) reported
@bt_uk With respect Brian that's nonsense. Yesterday the two without fix times had them, it started working over night and has failed again. If Openreach don't know what the problem is over 24 hours after it started they should. Its knocking out half of Bath!
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Zak
(@ZakAnderson2000) reported
Not got BT Sport but anyone know how I can watch UFC London on Saturday in the uk on my tv im with sky but don’t wanna pay for BT sport tried look for a now tv day pass but no joy any help would be appreciated #UFCLondon #BTSPORT
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Sagar Singha🏴🇬🇧
(@cimnme2) reported
@bt_uk why your mobile network is so bad? Your net was supposed to be a good one
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Cathy
(@711cathy) reported
@JennyLeeSummers @bt_uk @OpenreachHelp Flipping heck - that’s awful -
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SouthAyrshire1🌹
(@SouthAyrshire1) reported
@bt_uk is bt some sort of elaborate scam .Half the time your internet doesn’t work and the other half of the time the internet speed is slow .You also have to pay way more than the other providers . Is your network down ? #internetdown #NOTTINGHAM
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Kaitlyn
(@KaitErinLowrey) reported
@bt_uk I can't because the account is in my dads name and I don't wanna bother him while he is finally able sleep, I turned it off for 10 minutes to let it cool down and it is working better
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Christopher Johnstone
(@ScottishBoy23) reported
@bt_uk my wifi keeps constantly dropping everyday and its really starting to annoy me now the my bt service is down so i cant even check for any issues in my area
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SouthAyrshire1🌹
(@SouthAyrshire1) reported
@bt_uk The issue seems to have resolved itself .it’s working again.
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mal
(@ManifoldReasons) reported
@royhendo @MrDilk1ngton Meanwhile, it’s about 30C down here still & I’m sat in my stalls sweating. Still, at least I’m watching us win the champions league in Madrid on btsport….
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John McKellar 🏴 ☄️
(@johncapspipes) reported
Here I am using mobile data in the ******* house because my over expensive @bt_uk broadband has packed in three times tonight. **** sake.
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Gary Ward
(@GaryRWard) reported
@TheKarlRobinson @PureGym And the same with @btsport, login, manage your account, BT Sport, great news you have it. ...... Yes I know that I wanna cancel it.
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BTC FNAF YT
(@bendrew266) reported
no wtf is going on BT ******* HELL man wth is going don't give me ya website ain't helping i need to do something important and i need WiFi my data is about to run out wtf man hurry it up pls what's going on @bt_uk
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Gess Puglielli
(@GessDesigner) reported
@bt_uk You are just taking advantage and my money. What the f am I paying for????? No service. And working from home has become an issue. Criminals. You are absolute criminals, because you are stealing my money without offering a service in return.
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Talia James
(@ChaoticGoddess5) reported
@bt_uk My internet has just cut out can you tell me why and when it will be back?
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Seb Beale
(@177Beale) reported
@bt_uk I’m using the bt hub which I carry on from my last address, I am a bt customer, it’s the smart hub
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Amy Brown
(@Amy_Brownaux) reported
@bt_uk is there a way to check local broadband issues without knowing my landline number? WiFi has cut out