Virgin Media

Virgin Media Outage Report in Edinburgh, Scotland

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Edinburgh come from postal codes EH9, EH6, EH3, EH7, EH1 and EH16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Edinburgh, Scotland 10/31/2024 19:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Edinburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Longniddry, Dunfermline and Kirkcaldy.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh E-mail
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet
United KingdomLongniddry Total Blackout
United KingdomEdinburgh Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • alanjrobertson Alan Robertson (@alanjrobertson) reported from Edinburgh, Scotland

    @virginmedia @CitizenSnagging My parents Virgin Media Internet service is down just now - could it be related as they're in the area?

  • Mike1874 Mike Smith (@Mike1874) reported from Edinburgh, Scotland

    @pwmcomms We've had similar problems with Virgin Media. I would suggest contacting their customer service team but that might take you the rest of the day...😒

  • __ambell Andrew Bell (@__ambell) reported from Edinburgh, Scotland

    @DavidDPaxton Virgin Media has been terrible recently, awful

  • muddlinleigh Leigh (@muddlinleigh) reported from Edinburgh, Scotland

    @virginmedia I've had issues with my broadband going down for the last fortnight and super slow when it is up, am working from home so not good enough. EH7.

  • Junkenstein72 Steve Passmoor (@Junkenstein72) reported from Edinburgh, Scotland

    @TaylorandBesty @virginmedia ... or getting your own money back from them, they're the pits. **** them and **** Branson, I hope to never use any of his products ever again

  • muddlinleigh Leigh (@muddlinleigh) reported from Edinburgh, Scotland

    @virginmedia Yet again my broadband connection has disappeared, rebooting hub hasn't helped. This is happening every day and when I do get connected it's super slow, not good enough!

  • lambie_lamb Kirsten Lamb (@lambie_lamb) reported from Mid Calder, Scotland

    @virginmedia I need to speak to someone about my broadband dropping every day from around 12:00-14:00. Do you have a tech help desk?

  • muddlinleigh Leigh (@muddlinleigh) reported from Edinburgh, Scotland

    @virginmedia I have and a new hub is being sent out but that doesn't solve the problem of getting connected in the mean time. I'm an agency worker and paid by the hour so am losing income by not being able to get online. 1/2

  • torturedmind69 Mark (@torturedmind69) reported from Currie, Scotland

    @virginmedia keep getting a ping pong noise when in a call mob 2 mob,very anoying,tried tesco mobile o2 but on wifi so help.

  • beckymerchant Becky Mill (@beckymerchant) reported from Edinburgh, Scotland

    @virginmedia We are trying to cancel our broadband and tv account and your website and phone service are making it Impossible to do this!! It is extremely unclear how to do this!

  • gm8arv David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported from Edinburgh, Scotland

    I see @virginmedia down again - this time it’s the email service.

  • bluejambo1874 Kenny Taylor (@bluejambo1874) reported from Edinburgh, Scotland

    @virginmedia landline not working again!! Waste of time and money but costs more to get rid of the useless thing

  • IanatGyle Ian McPherson (@IanatGyle) reported from Edinburgh, Scotland

    @virginmedia So today I have a new problem affecting my service. As it is a new problem I don’t get a refund as the service has not been down for over 24 hours. Your company relies on goodwill with its customers so play fair!

  • Typhoneus Danny (@Typhoneus) reported from Edinburgh, Scotland

    @virginmedia broadband problems in EH12?

  • muddlinleigh Leigh (@muddlinleigh) reported from Edinburgh, Scotland

    @virginmedia Hi there, I've rang the number and they say that they can't waive the £35 connection fee and when I asked if I could have an email confirming my connection issues they said that wasn't possible either.

  • Kevin_Dorrian KEVIN DORRIAN (@Kevin_Dorrian) reported from Edinburgh, Scotland

    @virginmedia - complete loss of broadband on brand new new Hub 4 /Gig Ine router. TV reception pixelating due to loss of signal! No one answering calls! Truly appalling service. Please DM !

  • IanatGyle Ian McPherson (@IanatGyle) reported from Edinburgh, Scotland

    Come on @virginmedia play fair. My services are down and I can only get support if I call but you hide your phone numbers. I need to know when the fault will be fixed as it impacts my ability to work

  • bluejambo1874 Kenny Taylor (@bluejambo1874) reported from Edinburgh, Scotland

    @virginmedia been trying to get a fault fixed for weeks now on my TV service but cannot speak to anyone This is redic :(

  • gm8arv David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported from Edinburgh, Scotland

    @virginmedia Web mail not working at 19:00 when I last checked.

  • CollinsDecs John (@CollinsDecs) reported from Edinburgh, Scotland

    @virginmedia I had an engineer out today as landline has been down for 4 days not that I minded as never use the thing. I mentioned my WiFi speed to engineer and he told me we were running at 59mbps & I’m paying for 200mbps although kindly sorted it for me. Just saying 🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • adamwalsh1983 Adam Walsh (@adamwalsh1983) reported

    @virginmedia Engineer came, didn't know there was a cut cable after I'd already called 5 times, couldn't fix it. Waiting for another engineer tomorrow. Sky broadband is being installed on the 25th. @virginmedia customer service has honestly been the worse customer service I've ever seen

  • SjSmithy13 MrScottJ89 (@SjSmithy13) reported

    @Almondzmbduck Mine’s the **** of the south, courtesy of crap @virginmedia

  • FilledIre IreFilledMonkey (@FilledIre) reported

    @virginmedia @Kiwion Uh @virginmedia how about you figure out what the hell is actually going on this time, rather than saying dumb things from the help script ? Every single time, you say the same nonsense then go back into hiding.

  • tjb_uk Tim (@tjb_uk) reported

    @virginmedia Unfortunately your service page says there are no issues and everything is green. However we have had no dial tone on our landline all day. The ref ive been given is 37624570 which relates to the fault ... apparently. Any updates would be appreciated ;-)

  • IainRowan Iain Rowan (@IainRowan) reported

    There are few 'customer service' experiences as disheartening and annoying as trying to terminate a simple mobile contract. yes #virginmedia I'm talking about you. Even the lads who got out of Alcatraz might have struggled.

  • so_blessed01 Mike (@so_blessed01) reported

    @virginmedia I raised a dispute due to a loss of service, the case went to CISAS and Virgin’s dispute resolution team decided that there had been wrongdoing. However, Virgin have not made good on that agreement, almost 6 months later.

  • sipcfc79 Simon Powell (@sipcfc79) reported

    @virginmedia Shame about the shite customer service 🤬

  • dinozzo7600 immy7600 (@dinozzo7600) reported

    @virginmedia our landline is not working. E17 area. Is there an outage

  • IKBarberShop Israel Keys Barber Shop (@IKBarberShop) reported

    @virginmedia The same team I've been calling since Monday...? Tried that and I'm fed up with a lack of urgency or information. Also why should I need to keep calling? What happened to customer service and YOU guys taking the initiative to call me about a breakdown in the service I paid for

  • AinseyAlan alan ainsworth (@AinseyAlan) reported

    @LuceHolmes @virginmedia I hope mine doesn't **** on my carpet ,or it'll be in trouble 💩