Virgin Media Outage Report
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 29: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Glasgow, Hackney, Camden Town, London, Derby, Cardiff, Salford, Harlow, Deptford, Manchester, Tower Hamlets, Sheffield, Leeds, Luton and Borehamwood.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Hackney |
Internet | |
| Camden Town |
Internet | |
| London |
Internet | |
| Glasgow |
Wi-fi | |
| Derby |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Osborne
(@losbert) reported
@virginmedia why am a paying for a service where in the past few days I have been unable to watch at least 50% of what I want to due to Rights Restrictions. Completely unacceptable
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Alex Lapthorne
(@AlexLapthorne) reported
@virginmedia Officially fall on my "companies with terrible customer service" list. I've been misled, charged and told I'll be chased for charges that shouldn't have existed in the first place. Go BT, or Talk Talk. Virgin will screw you in the long run. #wheresofcom
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Jolly Penguin
(@jollypengifts) reported
@virginmedia A complaint doesn't get the issue resolved though? I have already done that and still nothing. I need this default removed from the credit file and no one will help! Even after it was confirmed via email on 22nd Feb after payment was made....
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Marc
(@Marc41035761) reported
@virginmedia Hello again, we have cancelled the install. We have now been billed £80 for a service we have not received, my wife had been on the phone to your customer service team who where no help. I really wish we had believed all of the negative reviews your company has online
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Brian Roe
(@indiointernet) reported
@virginmedia The status page states that everything is working! You CS message apologises that I will have no service? Which one is correct? I called Saturday, told issue would be fixed by Monday. Called today, issue will be fixed next Monday. Bravo @virginmedia
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Casa Suenos
(@CasaSuenosMar) reported
@virginmedia To top things off I received another email yesterday thanking me for the changes to my account with amended costs. Been waiting for a manager to call me now since February. Get know where with phone as handler say they can’t deal with problem
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Alex Lapthorne
(@AlexLapthorne) reported
@virginmedia Your colleague refused to acknowledge that Virgin had misled me. Offered a small discount on the charges, then never applied it. And I can't access the complaints area of your website because my account isn't active. Now tell me why I shouldn't be disgruntled??
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Jay Barnsley
(@Jay_Barnsley) reported
My Virgin Media internet goes down easier than Mo Salah in the box
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Gordon Springate
(@GordonSpringate) reported
@virginmedia Hi Virgin, I have explained numerous times now that I have given up trying to get a resolution through phoning. Virgin Media customer services ethos appears to be just passing the customer around their system. Day4 still not received a phone call.
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Chengaiz Khan
(@Chengaiz_Khan) reported
Apparently an outage, defined by virgin media customer service, is where every customer is impacted by a service outage.
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia The WiFi has problems
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Garry Voss
(@gwfvrowell) reported
So after having outage in my area since January that was fixed last week @virginmedia offered me £20 as a goodwill gesture even though they still took the £133 a month subscription fee then they wonder why customers lose faith in them as a company, insult to my intelligence
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Jolly Penguin
(@jollypengifts) reported
@virginmedia Well after close to 20 hours of my life on calls and messages, as well as numerous emails, its destroying my financial status and not 1 person at virgin media seem willing to help. Its a disgrace and I will be taking it further now as there's been ample time
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Sammy
(@beanieboy444) reported
@virginmedia Your home broadband service is abysmal. Your hurdles to actual customer service transparent. I know a great place where brands that over-promise in ads and under deliver in real life can thrive - it's called the 90s. Why don't you hot air balloon it back there you dinosaurs.
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michael darbyshire
(@M_Darbys) reported
@virginmedia Our TiVo box is constantly losing connection. Every time we watch something it’s check network connection. All cables plugged in and phones tablets all connected etc...
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consumer issues
(@consumerissue1) reported
@virginmedia An engineer came yesterday and said it was all fixed but there was no service this morning.
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Dean
(@DeanJA91) reported
@virginmedia Oh belive me when i finish work at 3 ill ve onto it disgusting!!!! That was never explaind to mr
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Ben Stew
(@Benstewart_) reported
@virginmedia Needing boosters for my WiFi as the signal is terrible
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Jamie Scott
(@mrjs) reported
@virginmedia your Customer Service is utterly rubbish! Your broadband is utterly useless. Numerous issues in NN15 area, unable to work due to crap WiFi but can you speak to anyone...NO! Even your live advisor chat is ineffective!
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Jamie Scott
(@mrjs) reported
@virginmedia if there’s a way out of the onourous terms you apply to your services I’ll be looking to exercise them! Seriously BORED of the continued lack of service! If only your customer service was as prominent as your consumer marketing!!!! Shambles!
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Casa Suenos
(@CasaSuenosMar) reported
@virginmedia I just want this issue addressing and my money back. Absolute disgrace as a company. To customers without any form of communication during this pandemic is shameful. Was a customer for many years and this counted for nothing 😡😡😡😡
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Brian Roe
(@indiointernet) reported
@virginmedia Because of the outage, My mobile account has used up its Gigabyte data allowance, I am also not able to facilitate my business, my website or work on my Photography/art ( I am a published artist)through my Adobe account. You are actually costing me money.
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Chengaiz Khan
(@Chengaiz_Khan) reported
@virginmedia my broadband hasn’t been working since yesterday. Spoke to customer service and was told there was a “performance issue” in the area & they didn’t know when it would be fixed. As it wasn’t an outage I wasn’t able to receive any compensation. What does @Ofcom think?
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simon green
(@simongreen888) reported
@virginmedia please can you help me connect to speak with someone? Having pressed all the right buttons and verified my password, the line then goes on hold and drops after a few seconds. It's definitely you not me!! VERY frustrating...
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Sean Fir
(@seanfir) reported
@JakeOKane @virginmedia I've been with them since they were NTL. I live fairly close to you and tbh, any problems I've had were dealt with fairly quickly. I once phoned the Virgin CEO directly to report a concern. It was sorted promptly and he phoned me back to see was I happy with the outcome.
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Jamie.
(@itsjamielike) reported
Has anyone tried to raise a complaint with @virginmedia online... The mobile issue, asks to log in to account but will only accept fibre customers, not mobile customers. Why is their website so disjointed between the pair of services.
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Umer Irshad
(@irs66077716) reported
@virginmedia All our services are down. Bank has returned a sum of money after your customer services team told us to escalate with the bank. Because of the situation we cannot obtain the funds as the account is frozen. Virgin media charged us for services my elderly dad was not aware of.
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Jay 🌷🚨🥀
(@UncleJaysus) reported
@virginmedia From wanting to impulse-upgrade, to now probably cancelling. Spectacular achievement. VM needs to actually start taking customer service seriously.
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Jolly Penguin
(@jollypengifts) reported
@virginmedia 22nd Feb. They would remove the default once payment was made. Payment made 1st March ( no idea what the payment was even for as I had paid 12 bills in full but I paid it to get this sorted) never replied to anything I've sent since