Virgin Media Outage Report in Luton, England
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The latest reports from users having issues in Luton come from postal codes LU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Luton, England
The most recent Virgin Media outage reports came from the following cities: St Albans, Letchworth Garden City, Dunstable, Luton, Welwyn Garden City, Stevenage, Leighton Buzzard, Hatfield and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
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| Letchworth Garden City |
TV | |
| Dunstable |
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| Letchworth Garden City |
Internet | |
| Luton |
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| Letchworth Garden City |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Luton, England
Latest outage, problems and issue reports in Luton and nearby locations:
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
@virginmedia What a surprise! No bloody signal AGAIN 🤬 I don’t have a landline to report it. Defo had enough now
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Trussells butchers
(@TrussellsB) reported
from
Hitchin, England
Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia HELP
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia I reset my router at least four times a day. If I was to ring every time my Internet dropped out I'd constantly be on my phone. This isn't and can't be 'a fault', the service is just absolutely crap!
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Still waiting for the new remote control and replacement box ordered 2 weeks ago........ AND the broadband upgrade requested following an engineer visit some months ago...... Customer service this is not!
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Ovais Ahmed
(@ov_ahmed) reported
from
Luton, England
I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
Really wish sky did good broadband. The level of service from @virginmedia is shocking
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Ovais Ahmed
(@ov_ahmed) reported
from
Luton, England
I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice
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wendb
(@unicawn) reported
from
Luton, England
@virginmedia please create an option to remove all BBC channels from TiVo boxes @BBCWorld @BBCRadio4 @BBCBreakfast so we who don’t want to have bbc channels can avoid paying a license fee. I pay a license fee and I object to having to sign in to watch catch up, I rather lose BBC
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Anna Goodger
(@anna_j_banana) reported
from
Hemel Hempstead, England
@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia I was told that the third option 'didn't exist' and I'd have to buy myself out of my contract or cancel it and go elsewhere... After being offered pittance for a phone you charged me £900 for (the price hardly went up if the phone was immaculate by the way...) I was basically
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia Now while I understand that you guys did not bust my phone, I'm livid that 'Oliver' just naffed off and kept me sitting like an idiot for 45 minutes just to be told that he hasn't told me the truth anyway!! I just want a new phone!! 😭😭
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
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Richard Moses
(@Richardjmoses) reported
from
Brookmans Park, England
@virginmedia I raised the complaint via the online portal as instructed. There are also notes on my account about this. It’s about the intermittent service since June....
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Helen
(@Creativedecs) reported
from
Dunstable, England
@virginmedia My WiFi is constantly cutting out, my laptop can't connect because there is an IP address issue, no WiFi single in my garden. All of these issues started yesterday.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maad
(@maad92_) reported
@virginmedia Haven't spoke to anyone yet and I am still experiencing the same problem
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Lucy Brindle
(@LoolaaBrindle) reported
@virginmedia Ok I will see if that fixes the issue
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Sue hodgkinson
(@937Suzi) reported
@virginmedia I hope the 30 day notice starts from the date on my letter. I have been trying to cancel for a month. With no work and a toddler I need to prioritise. It should be easier to leave Virgin media! @MartinSLewis
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Jacob Reynolds
(@jacobreynolds) reported
@virginmedia I spent all of yesterday speaking through the text service and when I showed the operative evidence that i need a final refund, the conversation was terminated and I was directed to the start of the process with a bot.
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Thybo
(@ThyboUK) reported
. @virginmedia sucks
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Dan The Mage
(@Mage_like_Dan) reported
@virginmedia My neighbours WiFi signal is stronger upstairs in my house than my own is (he's on virgin too, but think he's got one of your newer hubs). As for the intermittent WiFi signal, every hour or so the WiFi signal goes down and we have to wait for it to come back on.
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Becki Jones
(@ScarlettParties) reported
@KatePinkSmith did you get any joy with @virginmedia? They have just tried to add £13 to my account just because, I have managed to get it sorted by using their text service +44 7533 051809
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Mike Desborough
(@mjdes) reported
@virginmedia And I’m not sure what regulator allows you to take months to resolve an issue and lie to customers?
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Mark & Jennie
(@MarkandJennie) reported
@virginmedia after 20 years of being a customer you’re asking me to leave by expecting a key worker who works from home to be w/o wifi for a month after moving home. Despite plenty of notice of move, you’ve just cancelled my planned install with 2 days notice. Shocking service.
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MC
(@MattMCPlayz) reported
@virginmedia We are not connected right now and cannot work. I've tried to call and go through on chat without luck. I was informed yesterday on a live chat that there would be no restriction placed on my account but woke up this morning without any connection, can somebody please help?