Virgin Media Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, SW8, RM11, W4, SE27, SW10, E11 and SE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Tower Hamlets, London, Croydon, Ilford, Hackney, City of Westminster, Hounslow, Bushey, Wembley, Bermondsey, Watford, Thornton Heath, Ealing and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Total Blackout | |
| Tower Hamlets |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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شاهد اقبال
(@essentialfusion) reported
from
Ilford, England
@virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service
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Katie Bolton
(@katie_b72) reported
from
Islington, England
@virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please fix @virginmedia in NW3 get pixelation on channels like C4 ...
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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BCL27 Design
(@bycandlelight27) reported
from
Islington, England
@virginmedia And yet after 2 days it's still not working.
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TheMrFlowers
(@TheMrFlowers) reported
from
Camden Town, England
@virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!
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Marko Valonen
(@MarkoValonen) reported
from
Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
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Deirdre Gollogly
(@GolloglyDeirdre) reported
from
Barnes, England
@browndogbarnes Always had Virgin Media with no problems
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia signal gone down again in IG2 6PX, please can you reboot your servers
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Andrew Kemp
(@andrew_kemp) reported
from
Paddington, England
@NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝙴𝚕𝚕𝚒𝚎 𝙶𝚘𝚕𝚍𝚜𝚖𝚒𝚝𝚑
(@ellielouise_88) reported
@virginmedia The stress this is putting me under because I simply moved house is disgusting. I was put on to a new contract when I moved. I’ve just had a bill through for over £70, because of a ‘package change’ that I never requested. AWFUL service.
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devske5
(@devske5) reported
@virginmedia Hi, both broadband and TV not working again. This is becoming a real pain. Can you please fix this once and for all ?
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Badmanners
(@JohnRelen1) reported
@virginmedia when checking on the do called new package it's the same crap channels all this hike to get new customers it's a con praying on pensioners and vunerable people no wonder your call centre I'd in India been in touch with ofcom for investigation
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Rosie Ireland
(@rosiehola) reported
@virginmedia There’s a surprise, more rubbish customer service
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Billy
(@Billyaldous) reported
@virginmedia @alice_mahony And down again. Service checker has been saying there were issues for over a week but would be resolved yesterday. Wifi gone again now and service checker saying there are issues again
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Billy
(@Billyaldous) reported
@virginmedia @alice_mahony Down again for us in Hackney. Happens multiple times every day. There was an issue in service checker which was supposed to be resolved yesterday but it’s happened again. Now saying no issue when there clearly is
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Mark
(@SomeMightSay95) reported
@virginmedia Yes and it still doesn’t work. This is one of the issues, I cannot log in. I have tried Safari, Firefox and Chrome, on my phone, iPad and Mac. Deleted the cache and still can’t log in.
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Susan Ashman
(@suseman) reported
@virginmedia TiVo box and the light is white. I spoke with a colleague earlier today who asked me to reset the hub but it is still the same issue
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Emily-Jane
(@EmilyJa68424210) reported
@virginmedia He has rang weekly last spoke to them on Friday and wrote an email with no response as yet all virgin are saying is it’s a national problem but this isn’t good enough!!!
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rachel tatler
(@rachy_66984) reported
@virginmedia Think you should concentrate on improving your dreadful customer service!