Virgin Media Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR0, SE25 and CR7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Croydon, London, Acton, Streatham, Paddington, City of Westminster, Bermondsey, Camden Town, Fulham, Southwark, Tower Hamlets, Hackney, Ealing and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Total Blackout | |
| Croydon |
Total Blackout | |
| London |
Wi-fi | |
| Acton |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!
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Robert Józef
(@Robertjp0121) reported
from
Ealing, England
@virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!
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Drewery ****
(@drewerydyke) reported
from
Hackney, England
@virginmedia I called to register the fault but that is not an option that is available. So Virgin recognises a fault; customer just cannot register it. Flawed, no? #virginmediadown No wonder #VirginGalactic can thrive. Clever.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!
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Drewery ****
(@drewerydyke) reported
from
Hackney, England
@virginmedia That is the box that appears *after* clicking to register loss of service. See top line:”problem registering loss of service”. System apparently designed to avoid and flaws being found in it. Old capitalist adage:”the provider is always right”😜😎
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Drewery ****
(@drewerydyke) reported
from
Hackney, England
@virginmedia Tx. What is reason for London N16 collapse of service? Your team must know that it exemplifies routine unreliability & less-than-promised bandwidth; calls into question willingness / ability to deliver service. Time to switch?
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Iwona Sadowska
(@IwonaSadowska) reported
from
Esher, England
@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia This has been escalated for 5 months now. Your escalation team dealing with emergencies doing nothing. Can anyone else help on this matter ?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia After going through webchat sales team and customer care. Could not reach deal to upgrade so I said Would talk to other providers. Customer care wanted me to wait to speak to relationship manager and I waited on line for a further 45 minutes for the person to come on line.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia I have NO INTERNET NOW FOR OVER 36hrs!!! VM you’ve been promising to sort it!!! What a freaking useless network provider!! It’s a joke! I’m sure your competitors are laughing right now!
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia what’s going on??? I don’t have any internet since morning? And it’s affecting my mobile phone in the house!! I had to leave the house to use mobile network to work! Rubbish service! That’s the problem when 2 service providers - O2 & VM joins force! #virginmediadown
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Battisson
(@RevclownEric) reported
@virginmedia update ur info on outage instead of retweeting same info from hours ago
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TIP231
(@TIP2312) reported
@virginmedia Thank you for the information The last update was at 15:30 which is around 2 and a half hours ago so is there any further news on when the TV service will be back to 100% and on how you intend to compensate for loss of service since around 11:00 this morning?
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Stephanie Buck 🌸
(@slouisebuck) reported
@virginmedia I understand that there’s an issue, the link gives no details other than they are working on it. I’m just annoyed this is the 3rd time this week that I have had no service all day! Still none now either! But you will want full payment for services I’ve not been able to use!
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Albert Edmunds
(@AlbertEdmunds10) reported
Got BBC1, BBC2, ITV and Channel 4 back. It's like 1982 all over again. At this rate my full service will be restored by 2027. #virginmedia
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Scott Battisson
(@RevclownEric) reported
@virginmedia how can i check your service page when your page is not working,
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Chris
(@Hendy26) reported
@virginmedia after a long day at work, all I wanner do is sit down and watch the sports I pay stupid money to be able to watch. I can't do that but I bet you'll still take the full amount out my account though 🤔
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dawnchilds
(@dawnchilds_dawn) reported
Come on Virgin give us updates that are truthful. We pay a premium for a service that you seem unable to supply. I hope to see a meaningful reduction on my next bill not the measerly £5 you offer. #virginmedia
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Danielle
(@missdepotts) reported
from
Ashton-under-Lyne, England
@virginmedia trust the whole of virgin to be down when all the Harry Potter films are on 🙃
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Sally Edwards
(@pinksal) reported
@virginmedia just want to chill and watch telly but lots of channels still not working. What’s happening and why the delay in a fix? #wotnotelly
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Dario
(@dariquo1) reported
@Zak511 @virginmedia Major power outage