Virgin Media Outage Report in Crayford, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crayford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Crayford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Southwark, East Ham, London, Blackheath, Hackney, Bermondsey, Basildon, Tower Hamlets, Ilford, Lewisham, Dartford, Croydon, Longfield, Harringay and Abbey Wood.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| East Ham |
||
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Blackheath |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crayford, England
Latest outage, problems and issue reports in Crayford and nearby locations:
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Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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The Wing Commander
(@philipwallingon) reported
from
Sutton at Hone, England
@virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Ruby
(@PaperWhispers) reported
@S_Fleary1 @virginmedia Been there! It is terrible. I did get my broadband reduced from £46 per month to £22 when I eventually got through.
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Dave Watson
(@Keynesianism) reported
@virginmedia My online complaint was ignored. By email I received details of my (incorrect) Broadband deal which said "hope this works for you" Well it doesn't and I have responded in detail to the email, explaining why. Hopefully I will avoid having to take this complaint higher.0/5 so far.
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Kate
(@Katy1207L) reported
@virginmedia my bill is incorrect, again! This is becoming a part time job. Why is it so difficult? Why are your services so awful?
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Ed Blake
(@EdwinStanleyB) reported
@virginmedia I have a complaint raised but I don’t have an account. Tried setting up an account (just in case the complaint got linked to my email address) but ran into an “Oops, we have a problem” message on your website (Code: DEF01). Just want to know you’re going to sort this!
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Dee Lakhan
(@deelakhan) reported
So upset, full anxiety now with the appalling service from @virginmedia why am I being discriminated against??? Your operator just hang up on me!!
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Bally Singh
(@putasinghonit) reported
You have one job @virginmedia and that is to provide ME decent internet service. Why am I constantly having to reboot, reset and regret ever signing up with you lot?! I am fumigating!!!
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maria
(@ESEOFLARE) reported
@virginmedia hi no wifi connection :/ comes up with a ! next to the signal. no error message on tv. checked site for outages in area and there are none. bills have been paid. what now ?
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Ultra Clam 🇬🇧 🐍
(@BeardyClam) reported
@virginmedia I’m on the line for “retention” and have been holding for 28 minutes listening to the same 4 songs over and over. We have Cityfibre in our area. Better answer soon or I’ll just cancel the DD and move. Useless customer service.
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wakawaka
(@Real_Wakawaka) reported
@virginmedia I hate you and your service! No Internet for 3 weeks and constant broken promises/ problems. 300mb but getting 200kbs WTF!! Every day promised will be fixed tomorrow also bad engineers using my house line for next door at waist height
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JonTheJoker76
(@JPBOLDY) reported
@virginmedia Isn't my equipment it's your network and yes done all that before fed up with hearing about pin hole reset, turn it off turn it on, check your network it's been like this since December, was all ok for a few days and now constant issues