Virgin Media Outage Report in Bromley, Greater London, England
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The latest reports from users having issues in Bromley come from postal codes BR2 and BR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bromley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bromley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bromley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Croydon, London, Streatham, Paddington, Ilford, City of Westminster, Bermondsey, Camden Town, Fulham, Southwark, Tower Hamlets, Hackney, Balham and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Total Blackout | |
| Croydon |
Total Blackout | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bromley, England
Latest outage, problems and issue reports in Bromley and nearby locations:
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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TxDxE
(@OfficialMrMac) reported
from
Romford, England
Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Rooney
(@CBRooooney) reported
@virginmedia I’m asking on behalf of an elderly disabled relative who has spent the afternoon getting nowhere with your call centre- can you just tell me if there’s an outage in the area and when it will be fixed please?
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Lottie2401
(@Lottie24011) reported
@virginmedia cancelling due to move caused a huge headache Will never ever return #virginmedialeavemealone
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Monk£y Bar$
(@monk3ybarz) reported
@virginmedia YES - it's not a browser issue.
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Ian1558
(@Ian1603) reported
@virginmedia 5th Engineer to come. No further forward after 4 visits. Issue I think is a) poor equipment b) Too many people in "area" now working from home so network cannot cope.
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10/7 is Vee Day
(@eNVeeArcadia) reported
@virginmedia in your TOS it specifies any changes made to contracts need to be done 30 days in advance. You send out the email about the automatic contract change on exactly the 30th day, meaning it has to be contested immediately or else the customer gets unfairly hit with an extra charge.
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
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Lium Jones
(@LiumJones) reported
@virginmedia Due to need of going into a floorboard attic engineer not allowed to phoning to cancel the Installation fee as unable to to CS cancelling my entire package to then give me another which wasn’t as good for £5 cheaper but would let me have the original package due to no 2nd box
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Michael Rose
(@mikey_rosie) reported
@virginmedia hi. I have a Virgin Media contract. Recently I tried to connect to the London Underground WiFi but every time the WiFi signal was lost (in tunnels), I had to register every time the tube train arrived at a station. How can I register where it will connect every time?
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𝓣𝓻𝓪𝓬𝓮𝔂
(@xTJSx) reported
No service all day from @virginmedia in PE4 area of #Peterborough now saying not back til 6.30. Gonna be lots of unhappy people if it’s not back for the #ENGvDEN game 🙄 #eng
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Philip Lay
(@pippylay) reported
@virginmedia want to charge me £240 because they can’t provide a service at my new address. Absolutely shocking. I was mislead and will never use Virgin again. Avoid if you can.