Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (48%)
• Errors (28%)
• Sign in (25%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Fléron	Website Down	1 day ago
Melbourne	Sign in	2 days ago
Township of Evan	Website Down	2 days ago
Los Angeles	Sign in	2 days ago
Lillers	Website Down	2 days ago
Ciudad Jardín	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Berze András (@Kacicsal) reported 5 minutes ago

  Hey @amazon ! When I had problems with an order a few weeks ago, customer support seemed really helpful, but turns out they were lying all along to make me buy an item. Long story short:

• 
  Gaurav kumar (@gaurav0721) reported 6 minutes ago

  @AmazonHelp @amazonIN For Order # 407-8272383-0712330 I have issue with one item so please suggest and do The needful

• 
  Anton Efimchuk (@qnox) reported 7 minutes ago

  Last week I learned a valuable lesson: never allow a huge corporation to control an essential part of your life. @AmazonDE blocked my account for an unknown reason. I tried several times to get an explanation, but, as expected, received only contradictory automated bullshit. Apparently, I either have another account I never created, violated some unspecified policy, or abused returns without even knowing it. Nobody at Amazon seems willing to explain which one it is. The problem is that in Germany there are groups of products that are extremely difficult to buy outside Amazon. So when some monkey-designed machine-learning algorithm randomly blocks you, your everyday life suddenly becomes much more complicated. Amazon also does not seem interested in refunding the unused part of my Prime subscription. This needs to change. Companies this powerful should not be allowed to hide behind algorithms and automated replies. If you have dealt with the same problem or know how to fight it, reply or DM me.

• 
  Pranav (@damaniya_pranav) reported 9 minutes ago

  @AmazonHelp @AmazonHelp It's been 3 days since I reported this issue, and I haven't received any update. Pls escalate my complaint. Kindly investigate and arrange a refund of ₹500. Your customer support asked me to wait 3 days

• 
  Captain America (@Cpn_America) reported 9 minutes ago

  @1898Deland25009 @GeneSohoForum @mcsquared34 Capitalism doesn't have to do anything on its own. Thats why it's great. Capitalism creates incentive structures to solve problems & make money at the same time! Amazon has made 100,000,000's lives better. 10,000's of small businesses have access to customers thanks to Amazon

• 
  Hisa (formerly Chaka) (@hisanigeria) reported 11 minutes ago

  Microsoft, Google, Meta, and Amazon have committed over $300 billion to AI infrastructure in 2026 alone. Every server in every data centre they build needs HBM. SK Hynix is already building new factories in South Korea and the United States to meet that demand.

• 
  Raman R Dwivedi (@ramancinema) reported 12 minutes ago

  @AmazonHelp Not interested anymore. Your representative through mail didn’t respond. And the moment I said I got the sales down through a friend. She responded instantly. Just like I’m getting response here, as it’s against your policy. It was intentional. I have closed. Thank you.

• 
  Crybaby Cupcake. (@CupcakeCrybaby) reported 12 minutes ago

  Dude what is up with @amazon @AmazonHelp lately?? I’ve been having so many issues with orders not getting delivered on time or even being fulfilled at all.

• 
  ℋ𝒶𝒾𝓁𝑒𝓎 (@Am_hailey) reported 14 minutes ago

  I saw a post about a UPS driver getting reported for eating lunch in his truck. Last week, our regular Amazon delivery driver pulled up and asked if she could park in front of our house to cool off. She wasn’t feeling well the gas fumes in her van were making her sick. We told her to pull into the shade right away. Then we invited her into our shop to rest. We set up a chair right in front of the cooler for her. She sat down and we handed her a cold bottle of water. It was such a small thing, but she really needed the break. There’s nothing wrong with showing basic kindness. These delivery workers are out there every day in tough conditions. We’re all in this together. A little compassion goes a long way.

• 
  Metamorphosis 🇵🇷 Rox (@MetamorphosisRx) reported 14 minutes ago

  @amazon @Publix @Instacart apps since I was a kid because my dad was an IBM computer engineer. So no, it is not user error. It is very easy to place a button on the confirmation for someone to cancel and if a shopper is not working the order, not charge a fee. The option for a "chat" was not working (2)

• 
  Āmìt K 🌐 (@mynameisamit26) reported 16 minutes ago

  @AmazonHelp you are asking everyone to report issue via DM but you don't check and respond to DMs.

• 
  ऋषिकेश (@rishikeshinde) reported 17 minutes ago

  @AmazonHelp I didn't get an option to report the issue anywhere. Please share contact number of delivery partner in DM

• 
  Fadly Rizal (@inkenet) reported 18 minutes ago

  @baklogdotapp Error connecting to Amazon. ERROR: No module named 'amazon_web_client'

• 
  kas (@kaspurple) reported 19 minutes ago

  @ClownWorld Had an Amazon driver deliver two front tractor tires bundled together over the weekend. We weren’t home, but watched on the ring. He rolled them onto our driveway and was going to leave. I stopped him and asked that he lay them down so the didn’t roll away. Seriously?! 😳

• 
  Peter Powers (@TheFOInvestor) reported 23 minutes ago

  @indexnforgetit It use to be that you would go to your local dealerships and get the best deal. Now, you have Carvana which will give the best deal and ship the car to you in 1-2 days for no additional cost. Essentially the amazon for cars. Now, I will say that Carvana will have trouble vs Tesla

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 30 minutes ago

  CCW 2026 just produced the stat that should end every "AI vs humans" contact center debate: Less than half of agentic AI pilots reach production. Not because the technology doesn't work. Because the organization wasn't ready. Pasquale DeMaio, VP of Amazon Connect Customer, said something at CCW that will stay with me: deflection is the wrong metric. The industry has been measuring "did the AI handle this without a human?" when the actual question is "did the customer's issue get resolved?" Those sound similar. They produce completely different deployment decisions. When you optimize for deflection, you design AI to avoid humans. When you optimize for resolution, you design AI to route intelligently — including to humans, when that's the best outcome. Amazon got Saks Fifth Avenue to production in six weeks. Sub-1% error rate. Under two-second response times. What made the difference wasn't a better model. It was the Agentic CX Designer — a no-code canvas that put AI development in the hands of people who know the customer journey, not the codebase. That's the unlock. The velocity problem in AI CX isn't engineering capacity. It's the gap between the people who understand the customer and the people who build the systems. Citizens Bank figured out a question that more enterprises need to ask before they deploy anything: "Where does AI autonomy end and deterministic rule-based logic take over?" Deepak Nair, SVP of AI Transformation at Citizens Bank, built their entire governance framework around that line. Not as a limitation on AI — as a clarity mechanism for operators. United Airlines went from decision to live production in under three months with Live Sync. The blockers that matter at that speed aren't technical. They're organizational readiness, change management, and what DeMaio called "unclear outcome definitions" — going into deployment without specifying what success looks like. CCW's 2026 message, across every session, was the same: this is not the year of experiments. It's the year of accountability. I've spent 15 years watching contact center technology cycles. The pilot-to-production failure rate isn't new. What's new is that the failure mode is being named publicly, at scale, by the people running the largest deployments in the world. That's progress. The industry stopped pretending pilots equal production. Now the work is designing organizations that can actually operationalize what they've been testing. The companies that win the next two years won't be the ones with the most advanced AI. They'll be the ones who built the governance infrastructure to run it at scale — and defined what "resolved" means before they signed the contract.

• 
  lennymr2 (@lennymr2) reported 31 minutes ago

  @RoyalMail I am trying to arrange a collection for amazon. With label printing by royal mail. But everytime I book it i get an email from RM saying an error and a li k to rebook. But then it has to have a label but i don't have a label &there isn't one on your website. Confused

• 
  Alex Blok🇬🇧🇺🇸🇮🇷 (@AlexBlokPi2539) reported 32 minutes ago

  @AlexBarnicoat_ My question is this. Who are these people and why didn't their family, friends and or carers ensure they were kept cool? It's not difficult. 1. £200 AC from Amazon like the one we have. 2. Move them somewhere where it's easier to manage the temperature. This is a social issue.

• 
  ANAND B (@anandb1991) reported 34 minutes ago

  @AmazonHelp The help you provided is not for seller support.They dont deal with pick up issues

• 
  angie babin (@angiebabin) reported 39 minutes ago

  @BCait88 @amazon @AmazonHelp Same! Makes me feel awkward and greedy! I don't know what to do to fix it.

• 
  Jason Victor (@jasonthevictor) reported 45 minutes ago

  my least favorite product i regularly use is Amazon Alexa. It's 50/50 whether it works even just as a bluetooth speaker, and it never works as an "AI assistant." This will go down in HBS case studies as one of the worst bag-fumbles of all time

• 
  Postees.co.uk (@posteesuk) reported 48 minutes ago

  @cakeswithfaces Some sellers on Amazon have had trouble with the fee being taken at both ends on MP7 shipments to France. You might want to keep an eye out for that.

• 
  ✨ Amie ✨ (@walker_amiej) reported 50 minutes ago

  @BCait88 @amazon @AmazonHelp I tried and tried. Could not fix it. Kept defaulting. Did a registry and added a gift card fund.

• 
  GodKing (@crook_theone) reported 51 minutes ago

  @NEEZY63 Y'all ****** are so dumb. So because Jay hasn't personally recreated a version of Amazon & YouTube he can't point out the hypocrisy of shopping at all these places while criticizing him for working with one of those places? ****** are slow asf these days lol

• 
  Vincent (@VincentMeco) reported 53 minutes ago

  Tokenomics... The problem with the movement is EVERY 'influencer' is just trying to make a name in the Wally St use case... A huge misrepresentation... It's an entire backend record system for any use case; plug & pay; from a lemonade stand to Amazon size org... P2P is forgotten

• 
  Jamie Envesta (@jamie_envesta) reported 54 minutes ago

  $JPM just posted really good numbers to kick off Q2 earnings. Revenue and profit both came in way ahead of what analysts expected ($58B vs $51B forecast, and EPS nearly +50% YoY), and raised their outlook for the rest of the year. Management pointed to actual AI driven business investment as a real tailwind, not just hype. Now why do I care about JPM earnings if I have no interest in buying banking stocks? If the biggest, most closely watched bank in the country is seeing this much strength, it’s usually a decent early read that the economy (and corporate spending) is holding up better than people feared. Banks report first for a reason, they see the money moving before anyone else does. I obviously wouldn’t get carried away though, this doesn’t correlate directly to any of my investments, just because JPM has done well, doesn’t mean RKLB has. Banks make money differently to say, a tech company or a retailer. So JPM smashing it tells us about lending, deals and investor activity, not about whether Amazon sells more stuff or whether a smaller company down the road is doing fine. It’s a useful early clue about the overall mood of the economy, not a guarantee for what’s coming next. Anyone else watching earnings season closely?

• 
  Bill W (@Billw4th) reported 55 minutes ago

  @Trade_The_News “This is the first fracture in the AI capex supercycle” Too early. IBM is not a clean proxy for hyperscaler AI capital spending. IBM is a mixture of: •Red Hat and enterprise software •Consulting •Mainframes and enterprise infrastructure •Transaction-processing software •Financing •Emerging AI and quantum businesses A weakness in IBM consulting or software does not necessarily mean Amazon, Microsoft, Google, Meta or Oracle are reducing AI infrastructure purchases. A true fracture would require corroborating weakness from several of these areas: •NVIDIA accelerator demand •Broadcom AI networking and custom chips •Micron/SK hynix/Samsung HBM demand •Arista networking •Vertiv power and cooling •TSMC advanced packaging •Hyperscaler capital-expenditure guidance •Data-center leasing and electricity demand Verdict: IBM may be a warning about enterprise technology budgets, but it is not yet proof that the core AI infrastructure cycle has broken.

• 
  Parrish (@SwaneeParrish) reported 55 minutes ago

  You just described my experience with all my former 'customer service' numbers (such as for my insurance, my phone services, Amazon). AI gives 4-6 categories to choose, none of which fit my particular problem, & when I say that, it flips me back to the beginning again. It's the greatest 'stonewalling' in history.

• 
  Keyboard Ninja 🤔👍 (@Enos_1219) reported 1 hour ago

  @African_Spring @MtshaliLethu @TAKEALOT I like Amazon? They dont have problems delivering in remote villages.

• 
  Cliff Martin (@ballply2022) reported 1 hour ago

  @RileeDHarrison What if Amazon worker intentionally backed into me, Knocking me down in my in my driveway, because I stopped her from driving across my front porch. Then getting out of her car and saying I’m about to run all through your motherf**ing grass, and takes off through my yard.