Barclays status: access issues and outage reports

Problems in the last 24 hours in Uckfield, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Uckfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  just me (@BluesnJazzxx) reported 4 minutes ago

  So Barclays Bank has gone from our high street. Nearest one is now MK which is 30 mins away. I have a new phone and no access to the app therefore no access to any money @BarclaysUK

• 
  Gledsley Müller (@gepetobio) reported 6 minutes ago

  @BarclaysUK 2h+ on calls with the support and I still can't get access to my bank account. Almost a year and there's nobody in the whole company that can solve a simple issue. #worstBankEver

• 
  abe baker (@abakes16) reported 8 minutes ago

  @BarclaysUK @Barclaycard why does barclaycard think it is acceptable for a customer to wait up to 10 days for a replacement card and told at the time about 5 days when the card is blocked because of fraud activity ?

• 
  MGZMaybs (@MonsterGZ_Maybs) reported 11 minutes ago

  @BarclaysUK any reason I can't add or manage my open banking settings online or through the app? Just keeps saying technical error?

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 15 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  Natalie F (@Felion84) reported 18 minutes ago

  4 months since my Barclays account got closed (my error) and still haven’t been able to reopen an account. It’s such a shame @BarclaysUK because prior to this the customer service was always great!

• 
  Chris (@CN_Edwards) reported 21 minutes ago

  @BarclaysUK how long is your app going to be messed up? Doesn’t show me all transactions when I click through & also get an error code when I try and see my own cards in app. Been like it for ages!

• 
  grapefruit&ambers (@Mrslostand837) reported 22 minutes ago

  Anyone else having issues with @BarclaysUK @BarclaysUKHelp I went to my app to check my bank did my Face ID asked for my passcode I did that. It loaded my account then kicked me out and said I’m not registered. I just had to register again!

• 
  Lola (Was Pebbles) (@Meerkat8Jh) reported 27 minutes ago

  @BarclaysUK - Hi Team I need some help with a mortgage I had with Woolwich before you bought them out. I live abroad - so I would really appreciate some help & support via Internet/email/phone calls. Hopefully you'll find the time to reply & I can get an answer to a question.

• 
  Tom Munns (@TomMunns1) reported 30 minutes ago

  Looks like there’s an outage at @BarclaysUK . Lots of people reporting they are having trouble using cards. Mines been declined four times