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Barclays plc is a British multinational investment bank and financial services company, headquartered in London, England. Barclays is organized into four core businesses: personal banking, corporate banking, wealth management, and investment management.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Barclays reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Barclays. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Barclays users through our website.
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Login (31%)
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Mobile App (27%)
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Website (22%)
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Transactions (14%)
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Transfer (5%)
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Withdrawals (1%)
Live Outage Map
The most recent Barclays outage reports came from the following cities: Penrith, Cirencester, Manchester, Spalding, London, Lytham St Annes, Birkenhead, Coventry, Weston-super-Mare, Birmingham, Oxford, Dunstable, Liverpool, Surbiton and York.
| City | Problem Type | Report Time |
|---|---|---|
 Penrith |
Transactions | |
| Cirencester |
Website | |
| Manchester |
Website | |
| Spalding |
Login | |
| London |
Website | |
| Lytham St Annes |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Barclays Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Cameron
(@MarkCamPenrith) reported
@Barclays @BarclaysUK @BarclaysUKHelp As I can't get my funds from you (due to your decision & being almost uncontactable) can I inform you that I am charging you interest on money I can't access at a rate of 5% per day from today. Please get in touch to acknowledge this - thanks
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Caitlin
(@Mrs_Steege) reported
@BarclaysUK @Digitaleagles Need your team to call me back urgently as my mortgage offer is expiring tomorrow and there's been last minute complications. Your phone service cuts me off automatically because I missed a callback.
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Robert Jeffrey
(@RobertJeffrey15) reported
@BarclaysUK because I live in France you have closed my accounts a few days ago. I transferred the balance to a bank in France and they now want a copy of my last Barclays statement but you’ve closed my on line access and I cannot download a statement. How do I get a statement?
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yasmin
(@yasmin96514487) reported
Disappointed with @Barclays @BarclaysUK for not showing support for earthquake appeal
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Derrick Williams
(@Redskinblack) reported
@BarclaysUK because of a bereavement I have had to come into a bank for the first time in a long time. What is clear is that they are woefully understaffed. Have you sacrificed customer service for profit?
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Jo Mama 🇺🇦
(@stressedoutmum) reported
@BarclaysUK @BarclaysUKHelp 2 days later and a further 9 hours on hold and still not able to speak to anyone - this is appallingly bad customer service!
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Rob Davies
(@RobDavi52027767) reported
@BarclaysUK you must hold the record for most number of staff to service the fewest possible customers in branch. It's an absolute joke.
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Andrew Proctor
(@andy1online) reported
Important to work smarter and efficiently …. been waiting on the phone for over two hours to speak to @Barclays @BarclaysUK @BarclaysUKHelp, after receiving message saying I had to call because they wanted some information. Utterly appalling customer service.
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Elizabeth Bisnath
(@ebisnath88) reported
@BarclaysUK I’m trying to get access to my barclaysafe. I was told the central team would reach out on Jan 30 but I still haven’t heard from them. I also haven’t been successful getting an update online via chat. I live in the US so can’t go to a branch. How do I get some help?
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love_my_skin
(@lovemyskin5) reported
@GMB My 84 year old mum keeps getting told to go online each time she goes into her local @BarclaysUK to request a new debit card. Older people are treated awful and just ignored. Closing branches and reducing staff has been done in such an awful cold hearted way @GMB
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Jase 🐟
(@jason_a69) reported
@BarclaysUK Hi there, I am having problems registering our business account with you. A fellow director tried to call you but gave up after 4 hours being on hold. Can you contact me via DM please?
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Ian Drummond
(@ian_21B) reported
@BarclaysUKHelp @barclaysuk now you ring up and won’t help because I don’t have details that I gave away two years ago and your call centre person won’t use the letter reference. #reallybadservice
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Lisa B
(@LBPrague75) reported
@BarclaysUK trying to get hold of someone in your mandate team. Can’t use email. Mandate team isn’t available on the chat option. Only thing is a direct phone number. Which no-one answers. So what do you expect customers to do? Terrible service for a business account.
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The GYGLA
(@Gyglassoc) reported
@BarclaysUK appalling customer service from you today. As a business account holder I actually have to pay for this. You should be ashamed.
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Gok Gani
(@gokgani1) reported
@BarclaysUK @Digitaleagles Hi, there are several people sending donations for the earthquake appeal in Turkey and are getting charged fees which is reducing the amount of help people in need are getting. Can this be highlighted and looked in to please. This will help immensely. Thanks
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Philip Onions
(@PhilipOnions) reported
I managed to mix up the pin number on my debit card a few weeks ago. So it was locked. All one has to do is log in to a cash machine. It has taken me two hours to find one! The two local branches of Barclays have been shut down and their machines removed. Thank you @BarclaysUK
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Edward Axon
(@totallycontent) reported
@BarclaysUK can you help. I have new offset mortgage with you. I have paper statements in front of me & want to use offset. Have tried 5 times to register online & app banking. Get so far then it says can’t. Spent 1hr on call with you yesterday still no joy. Not a great start
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Bloodbiker
(@BL00DBIKER) reported
Why do @BarclaysUK charge premiership rates for 4th division service? 🤔
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Aaron Henderson
(@hendaone) reported
@BarclaysUKHelp Hi @BarclaysUK , I'm having trouble finding out how to open dialogue with @monzo in app and how to make a complaint to yourselves about the issue with your machine because I don't have your app.
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Jo Mama 🇺🇦
(@stressedoutmum) reported
Terrible customer service from Barclays Business. Have spent a total of 7 hours this week alone trying to get through in response to their emails, texts and messages asking me to contact them for more information. @BarclaysUK @BarclaysUKHelp #badservice
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•©©•
(@cclaricha) reported
Hi @BarclaysUK , if I have sent funds wrongly to your bank and until now it hasn't been returned to me, to who/where should I raise this issue? Thx
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Amy Cox
(@agricamy) reported
Had a letter from @BarclaysUK @BarclaysUKHelp today regarding a charity account I am involved with saying I need to ring in the next 10 working days. I rang the number and there is a 2 hour wait to speak to someone! This kind of customer service is appalling.
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The Osborne Axe
(@The_Osborne_Axe) reported
After a year of stress with @Barclays @BarclaysUK having my contactless phone payments fail everyday with the terrible Barclays contactless feature, pleased to announce I have signed up with @monzo
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AmYisraelChai 🇮🇱 🇺🇦 Slava Ukraini !
(@gabsdada) reported
@BarclaysUK why is your KYC process for existing corporate accounts so painful ? Today I was called by the KYC team to be told the mandates team hadn’t done their job and I should resolve that. There is no notion of customer service at all.
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Lottie
(@Lottie) reported
@barclaysuk What’s the point of having a contact us telephone symbol 📞 if your website contains no telephone numbers. I have an urgent request for the release of 3 documents relating to 2 x mortgages and a secured loan. No access to the app. Thanks.
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Erica Ridley
(@ericaridley9) reported
@JamesJustLives @BarclaysUK Yes Barclays. You have a problem. I made a payment twice last week. Just NEARLY done again. The confirmation screen isn’t coming up and it’s as if the payment hasn’t gone. I did raise this on the app but it was assumed human error. It’s not. It’s your app. It’s glitching!
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@RS
(@rs_hole) reported
@JlpRoger @BarclaysUK @Barclays Having this exact same issue.
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kelly
(@kelffi) reported
@BarclaysUK @Digitaleagles 2HR WAIT TO SPEAK TO SOMEONE! Stop paying your greedy bosses bonuses and put the money back into giving a better service. I’m only calling because you threatened to restrict my account if I don’t return a form you HAVEN’T SENT and I can’t access it online. INCOMPETENT IDIOTS!!!!
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Khaleel Anwar
(@KhaleelAnwar01) reported
@BarclaysUK It was stated that Google Pay support would come 31st of January, yet I can't add my card to it. What's going on?
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Nicole holmes
(@nixsie87) reported
@Barclays @BarclaysUK shocking service from Barclays Business. Hours on hold only to get through to offshored staff who are no better than online chatbot. Can’t ever get through to someone in UK who might understand problem. Used to work for Barclays old CEO - he’d be shocked!!!