Barclays status: access issues and outage reports

Problems in the last 24 hours in Stonehouse, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Stonehouse, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports Near Stonehouse, England

Latest outage, problems and issue reports in Stonehouse and nearby locations:

• 
  Woolleys (@sarahlouisewool) reported 49 minutes ago from Cromhall, England

  @BarclaysUK - why can’t I access mobile banking?

Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 2 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  cyma naseem (@cymanaseem) reported 4 minutes ago

  @Barclays what’s Going on with your app chat service, it’s frustrating. What’s the point if one cannot use it when needed.@BarclaysUKHelp @BarclaysUK

• 
  Rebecca Armstrong-Corbett (@racperspective) reported 12 minutes ago

  @BarclaysUK If you’re a disabled customer, this is my experience. Barclays says some account issues must be discussed on a secure channel. Yet I can’t use secure chat for 10 days. I can’t use Relay or get to a branch. What secure alternative is there? Still waiting for an answer.

• 
  Ads (@aadification) reported 12 minutes ago

  Hey @BarclaysUK , I had an account and I lost access to it when I reached India, The account is still there, How can I access it ?

• 
  Lindsay Cornell (@Lindsay_Cornell) reported 13 minutes ago

  @BarclaysUK I had a voucher for free strawberries at Wimbledon on my app now it's disappeared? Is there an issue? Not important but would love some while I am here

• 
  Gareth Grier (@gareth_grier) reported 14 minutes ago

  .@BarclaysUK it seems impossible to get anyone to answer anything or deal with a complaint.

• 
  Sandy (@deerheartsk) reported 14 minutes ago

  @Barclays @BarclaysUK any issues with your banking now, a transaction has not reflected yet in my other account and I’m unable to login to online banking as well?

• 
  Monte Has Spoken - Tim Beaumont (@montehasspoken) reported 17 minutes ago

  @Barclays @BarclaysUK @BarclaysUKHelp since last update Android app is horrific, crashes all the time, on opening, login, transfers, using the pinsentry everything crashes. Please fix or disable the pinpad requirement from transfers as I cannot use my bank account for what I need

• 
  Liarpoliticians, UK has rogue Parliament+police (@liarpoliticianz) reported 17 minutes ago

  @BarclaysUK Trying to set up an online account for a friend, keep getting error 1089 - which states there is no mobile phone on the account. NO ****, the person doesn't own a mobile phone, so can't set up a password they'll never use, as they want pin device you never sent.

• 
  Max (@maxwaa) reported 18 minutes ago

  Can honestly say @BarclaysUK customer service is way way below the service I got from @HSBC_UK utterly mind blowing how bad.