Barclays status: access issues and outage reports

Problems in the last 24 hours in Newton Stewart, Scotland

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Newton Stewart, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mark brimblecombe (@markbrimblecom1) reported 1 minute ago

  @Barclays I’ve banked with @BarclaysUK since I was 15 — 43 years without ever being overdrawn or causing a problem. I recently received a notice that my account will be closed because I now currently live overseas. I still hold a British passport, pay UK bills, and plan to return home regularly , and intend to retire in the UK. I completely understand compliance rules, but this feels harsh after four decades of loyalty. Has anyone else experienced this? Is this now common practice for British expats? Feels like loyalty no longer counts for much in modern banking.

• 
  TΔFΔDZWΔ (@onezusky) reported 2 minutes ago

  4/7 through emails, phone calls, socials… and never received any response… only automated "email acknowledged" type messages, nothing more. Today as a last resort I have just tried to call the bank I used for for the purchase @BarclaysUK, hoping for support, but they said

• 
  Neil watson (@Neilwat40023612) reported 5 minutes ago

  @BarclaysUK I cannot pay anything with my cards or online is the app working ok

• 
  1618cc™/3 (@RomeoXrayBravo) reported 9 minutes ago

  You'd expect the scammers at @BarclaysUK / @Barclaycard to know when a customer logs into their account and cancels a direct debit, wouldn't you? Nope, their system delays it. So when you set a new one up the same day, the delay CANCELS your new one. Default payment attempt.

• 
  Mo (@HitchinSquare) reported 17 minutes ago

  @BarclaysUKHelp @BarclaysUK - Why is your Fraud team so slow and unable to help with anything? Raised a fraud transaction on the Barclays card & it has been 3 weeks & there has not been a single reply. Why so CRAP service? Are you taking the FRAUD seriously or is it a waste of tm

• 
  Tim Lewis @Stoneham Press (@StonehamPress) reported 19 minutes ago

  @BarclaysUK - There are many things that are good about your online service but the way it seems to forget the people I’ve recently paid is extremely annoying.

• 
  Georgia (@GeorgiaLiving90) reported 19 minutes ago

  @BarclaysUK Hi I have been advised that I can switch my mortgage rate online and I unable to see this as it used to be a drop down any ideas please? It runs out at the end of September

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 20 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  🖥 Akash 📱 (@akash_nu) reported 20 minutes ago

  @BarclaysUK chat support in the app just been horrendous recently. Whenever I try to connect with a human the AI chatbot seems to ask a few questions then assume stupid requests and end it with - we can’t connect you with someone at the moment.

• 
  cyma naseem (@cymanaseem) reported 22 minutes ago

  @Barclays what’s Going on with your app chat service, it’s frustrating. What’s the point if one cannot use it when needed.@BarclaysUKHelp @BarclaysUK