Barclays status: access issues and outage reports

Problems in the last 24 hours in Diss, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Diss, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  abe baker (@abakes16) reported 7 minutes ago

  @BarclaysUK @Barclaycard why does barclaycard think it is acceptable for a customer to wait up to 10 days for a replacement card and told at the time about 5 days when the card is blocked because of fraud activity ?

• 
  Wisequack (@thewisequack) reported 8 minutes ago

  @BarclaysUKHelp @Barclays @BarclaysUK I know chat support via app is being reset . So why force neurodivergent folk to call.? There's a msg us option but autoresponse says call. Why can't my query be solved with text/email? This violates access rights re: Equality Act. Is this unreasonable?

• 
  Georgia (@GeorgiaLiving90) reported 10 minutes ago

  @BarclaysUK Hi I have been advised that I can switch my mortgage rate online and I unable to see this as it used to be a drop down any ideas please? It runs out at the end of September

• 
  Sabs (@sabs0297) reported 10 minutes ago

  @BarclaysUKHelp @BarclaysUK It’s taken a month to review my account and confirm if i’m approved for a credit card.Been a customer for 15 years! Might be a good time to change.Very disappointed with your lead time and updates. If declined,please just tell me. Wouldn’t recommend!

• 
  Daniel McMorrow (@DanielMcmorrow) reported 12 minutes ago

  The @BarclaysUK mobile banking app is utterly terrible, not remotely accessible.

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 13 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  Greg Miles (@itsgregmiles) reported 13 minutes ago

  @BarclaysUK I think your app is down, its logged me out and is just asking me to create a mobile passcode on repeat

• 
  Tom Hiller (@littleBIGhiller) reported 17 minutes ago

  @BarclaysUK must be the worst bank I have ever dealt with in helping small business. Completely dire at support!

• 
  Wibble (@Wibblewobbleyum) reported 20 minutes ago

  Barclays bank down again! What an utterly joke of a bank. @BarclaysUK @Barclays

• 
  @STOP_ISRAEL 🇵🇸 (@TedTippCooper) reported 21 minutes ago

  @BarclaysUK I think your Orca ad is terrible! It’s psychologically putting pressure on those living at home to go out and get a mortgage because there’s something wrong with living at home! What a dreadful message to put out! 😡#Familylove