Barclays status: access issues and outage reports

Problems in the last 24 hours in Bargoed, Wales

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Bargoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 7 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  Edward Boggis (@BoggisEdward) reported 7 minutes ago

  Not sure why @BarclaysUKHelp @BarclaysUK removed my phone number from their system so now I cannot access my online account which I've done for the last 4 years or more ....has this happened to anyone else?

• 
  Ann-Marie Thérèse Hopkins 🇺🇦 (@Spurschic47) reported 10 minutes ago

  If you bank with @BarclaysUK then I suggest like me you consider moving your money somewhere else. I’ve been trying to get a problem sorted out now for nearly three days and guess what? Not resolved yet

• 
  gillian mary (@gillianwyatt601) reported 11 minutes ago

  @BarclaysUK NO... that is not working either!! 🤔🤨🙄

• 
  billion lights (@lydylyd) reported 13 minutes ago

  @BarclaysUK why can’t I use the app ? It keeps telling I’m offline when I’m not ? I’ve tried logging in and out , I’ve tried turning on and off my phone but it still won’t let me access anything and is saying I’m offline ? Help.

• 
  Daniel McMorrow (@DanielMcmorrow) reported 15 minutes ago

  The @BarclaysUK mobile banking app is utterly terrible, not remotely accessible.

• 
  Warren Peters (@wizza_wozza) reported 17 minutes ago

  Hi @BarclaysUKHelp, @BarclaysUK, is there an issue with your services today, chat really hopeless and all calls being directed to automated services? #CustServiceFail

• 
  Chris (@CN_Edwards) reported 21 minutes ago

  @BarclaysUK how long is your app going to be messed up? Doesn’t show me all transactions when I click through & also get an error code when I try and see my own cards in app. Been like it for ages!

• 
  Lola (Was Pebbles) (@Meerkat8Jh) reported 26 minutes ago

  @BarclaysUK out of all the recent financial cumponess I've dealt with just simple answers - Barkley is the worst, but in fairness. Not a hard question yet no help!!!

• 
  Lisa (@Lisa05314053217) reported 27 minutes ago

  @BarclaysUK @BarclaysUKHelp I sent message via app on 22nd and got no response. I have issue with barclaycard but hearing impaired so dont like talking to people