BT (British Telecom) Outage Report in Stronsay, Orkney Islands, Scotland

Problems in the last 24 hours in Stronsay, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stronsay, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Laura Tomlinson (@Laurelwreath91) reported 6 minutes ago

  @bt_uk My phone and Wi-Fi have now been down for 13 days because the wire between the telegraph pole and the house has snapped. Between me and my mother we have called 8 times and you are still refusing to send an engineer. Can we get this sorted please?

• 
  Ian Corbishley (@Corbo12Ian) reported 6 minutes ago

  @paullewismoney @bt_uk BT sent me a new router for Digital Voice. Set up and b/band and tv are fine but even though my phone is plugged into new router the phone (fairly new) doesn’t work at all. We live in a new build and have FTTP with a Huawei box that the phone was plugged into. Any ideas on a fix?

• 
  Sue Taylor FRSA (@Essexisgreat) reported 7 minutes ago

  @paullewismoney @bt_uk I received a letter with the date of the switch over. It happened with no issues, the sound is clearer, but in a power cut I would have no phone. They ask you to let them know if you do not have a mobile as backup.

• 
  Anne Wareham (@AnneWareham) reported 8 minutes ago

  @mm0jxi @paullewismoney @bt_uk And no emergency calls for those of us with no mobile signal.

• 
  Alex M (@Rivermansky63) reported 8 minutes ago

  @paullewismoney @bt_uk Same as Virgin, my mobile phone flags them as spam so I've blocked the number. The irony is I have my landline and Internet with them. They never call on that line...

• 
  Richard Lecky-Thompson (@LeckyRichard) reported 10 minutes ago

  @paullewismoney @bt_uk BT are planning to beach the OFCOM guidelines that they signed up to by not providing adequate backup in case of power cuts. 1 hour backup is not enough of you don't have mobile signal in your house. It is unclear if elderly alarm systems will work.

• 
  John Innes (@mm0jxi) reported 19 minutes ago

  @paullewismoney @bt_uk Your analogue phone will be turned off, then you plug the phone into the BT hub (the socket will be covered by a sticker) then phone service will resume as VoIP. There's no going back, the exchanges are end of life and being taken out of service

• 
  Simon Dunn (@stjdunn) reported 20 minutes ago

  @bt_uk I’d like to email someone to recognise some great customer service I received today, but can’t see how I do this. Please can you DM me an email address to send this to? It was a broadband engineer. Thanks.

• 
  Paul Lewis (@paullewismoney) reported 20 minutes ago

  So BT @bt_uk are now cold calling me about the switch to Digital Voice. As with all cold calls I assume it is from a thief and hang up. What happens if I don't confirm I accept the 'upgrade' to Digital Voice which will mean a new handset and no phone during power cuts?

• 
  Danny Hughes (@imexdanny) reported 21 minutes ago

  Shocking customer service from @bt_uk On hold for 40+ minutes only to be transferred and then then another 20+ minutes before the line hung up cos they finish at 9pm