BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 12/14/2025 10:15

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Kirkwall, Barnstaple, North Walsham, Buxton, Southwark, Wandsworth, Hammersmith, Hackney, Bristol, Southport, Oldbury, Batley, London and Christchurch.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Wi-fi
United KingdomKirkwall Wi-fi
United KingdomBarnstaple Wi-fi
United KingdomNorth Walsham Internet
United KingdomBuxton Phone
United KingdomSouthwark Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • craigdaniels82 Craig Daniels (@craigdaniels82) reported

    @bt_uk @BTCare I’d still like an answer to this please? I need an update on when my fibre is being installed. I switched to BT for the first time and so far the communication has been very poor. I don’t see why you can’t come out, other tradesman are visiting homes.

  • McDiarmidJ J.McDiarmid (@McDiarmidJ) reported

    @nicolatallantsw @btsport @SkySportsBoxing Has Daniel Kinahan broken any law in regards to #boxing

  • 2WB10 2WB (@2WB10) reported

    @bt_uk No idea. I’ve emailed Nick Lane direct who I assume is still director of customer services? I imagine I’ll get a reply from his office within a few days. I’ve spoke to customer service team several times I see no need to keep repeating myself over and over.

  • Northlander74 𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰 (@Northlander74) reported

    @bt_uk Hi, I can receive MMS picture messages but I can't send them, the error I receive is 'Message not sent. Service not activated on network'

  • LukeTurner18 Luke Turner (@LukeTurner18) reported

    @bt_uk do not go with BT shocking service, called up at least 4 times in the last two weeks and been on the phone over 2 hours every time! Still no answers!

  • valeriamerazc Valeria Meraz (@valeriamerazc) reported

    @bt_uk Every time we call it’s a different team member who says they’ll call back in 24hrs and they don’t. The latest excuse was that it was an OpenReach problem but we were under the impression that was all sorted before the last appointment (which the engineer missed Feb 3)

  • TheSportsMaven2 TheSportsMaven (@TheSportsMaven2) reported

    @bt_uk how hard is it to move house?? Week3 of trying to bookin advance: incorrect orders, system and account issues, new orders cancelled, VENDOR ADVISED HE WAS BEING CUT OFF....TWICE, every advisor has a different plan. Over 24 hrs of call centre “conversations”#dontbuybt

  • KartAttack22 Chris Archer (@KartAttack22) reported

    @paulineb668LFC @bt_uk Agree with this, my console is 3m away max and its unplayable especially if someone else in the house is streaming on another device. I didn't seem to have this problem with TalkTalk at previous house

  • ShushThem Eze (@ShushThem) reported

    @alexw8297 @bt_uk We had bad internet one time and they spent us out 3-4 boaster for free. There really good

  • WorkOfArteta WorkofArteta (@WorkOfArteta) reported

    @daddygooner83 @btsport @SkySports They are smart about their packages to maximize profit while compromising customer satisfaction. They don't care about us, they know we will pay whatever they want because we have to watch our teams play. So they use that to scrape as much money from us as possible. Sick.

  • ivansito06 ivan (@ivansito06) reported

    @geekypastimes @bt_uk Lol it will come back give it time internet isn’t the issue

  • tlal05 Tosh Lal Chauhan (@tlal05) reported

    @bt_uk Ordered my bt halo 3 hybrid connect on Friday and so far not received it or been put on to the new tariff as part of my upgrade it’s shocking service once again I have had nothing but issues with your service #SortItOut

  • IconicIggs 𝐈𝐂𝐎𝐍𝐈𝐂 𝐈𝐆𝐆𝐘 𝐈𝐆𝐆𝐒 (@IconicIggs) reported

    .@bt_uk why is my phone signal not working. I have literally # had no service/signal all day. And have restarted my iPhone several times. Please can you dm me so this is sorted ASAP

  • ExplicitPlay ExplicitPlay (@ExplicitPlay) reported

    @oxi_b44 @geekypastimes @bt_uk Ping might be your problem, or you’re getting into those disastrous Diamond lobbies

  • Barrytosh Barry tosh (@Barrytosh) reported

    @bt_uk Been trying to order TV and broadband since Dec 11th. TV finally sorted last week but still no broadband. Callbacks from complaints case management are being promised but not being made. How can I talk to the person managing the complaint?

  • PumJum Pam Bradley (@PumJum) reported from Middleton, England

    @bt_uk is there a problem in my area again? 2nd time in 3 days that we don't have internet. LA4 area of Morecambe.

  • Northlander74 𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰 (@Northlander74) reported

    @bt_uk Yeah I've tried this, but they are already correct and it still doesn't work, it all went wrong after updating to Android 11

  • NicolaStone Nicola Stone (@NicolaStone) reported

    @bt_uk my broadband has been down in CR2 7EW postcode since 3pm. Online says there is a problem but still no sign of it working. Any ETA on when it’ll be back?

  • dyingdavidov1 david stiling (@dyingdavidov1) reported

    @OneRandomDolly @bt_uk Terrible

  • aquitaine100 Liesel Parris (@aquitaine100) reported

    @bt_uk Internet and landline cable broken by a tree on 28/1. Reported on 29/1 No repair on either, no contact! Teaching from home, my daughter try to homeschool, son trying to do his degree on 1 hotspot . Not acceptable..where’s the customer service BT

  • SelfRaiseFlower Self Raising Flower (@SelfRaiseFlower) reported

    @bt_uk help, all the HD channels have disappeared! Free view via the tv, if I swap the aerial, gets them, but not the you view box. Why? They were there yesterday! Tried everything suggested online

  • LeahClareLennon LC 🗽 (@LeahClareLennon) reported

    @bt_uk My BT phone doesn’t work. I’ve just tried to complain on your website... it doesn’t work. Can you provide any type of help?

  • oxi_b44 "Oxi" (@oxi_b44) reported

    @geekypastimes @bt_uk so the problem ist the internet provider?

  • lbrodil Braindead bootex (@lbrodil) reported

    @bt_uk no bt is dog ****

  • OneRandomDolly OneRandomDolly (@OneRandomDolly) reported

    @bt_uk Well if that's the bt speed test, then it's stupid, it said my speed wasnt available and the second said it was running fine (average of 5-15mbps is NOT fine on a wired connection ) I'm sick of it all.

  • Jamescrovon Crovon (@Jamescrovon) reported

    @daddygooner83 @btsport @SkySports Their non HD is actually worse than standard definition. It’s like 360p Awful and not worth the money

  • ExplicitPlay ExplicitPlay (@ExplicitPlay) reported

    @oxi_b44 @geekypastimes @bt_uk If you have a good upload and download speed along with very low ping (0-7) and 0% packet loss and 120hz display (minimum) with good map awareness, you should have no problems.

  • DuncanPollardT Duncan Pollard (@DuncanPollardT) reported

    Hey @bt_uk . My Mum has been receiving nuisance calls from you. And your helpdesk can’t help. Aren’t you concerned?

  • MartinHolmes68 Martin Holmes (@MartinHolmes68) reported

    @bt_uk help with a package issue please.

  • arsenaltillid15 THE Arsenal (@arsenaltillid15) reported

    @daddygooner83 @btsport @SkySports And they have that stupid prick on