BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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Phone (12%)
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E-mail (7%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Spalding, Edgware, Edinburgh, Cardiff, Norwich, Godalming, Blackburn, Llandudno, London, Batley, Swadlincote, Birmingham, Stirling, Hounslow and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Spalding |
Internet | |
| Edgware |
Phone | |
| Edinburgh |
Internet | |
| Cardiff |
Internet | |
| Norwich |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Hughes
(@GaryNHughes) reported
@bt_uk They are coming to fix it tomorrow!
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Radhika Raghunath
(@RadhikaR16) reported
@bt_uk Appalling service. Home move booked 2 weeks ago. Engineer didn't turn up but signed off job as completed. Another appointment booked on complaining but apparently no Engineer assigned by open reach!! Booked another one today, waiting! @WeAreOpenreach
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hello-klol
(@hello_klol) reported
@bt_uk I can't get over how much you've continued to increase prices for him over the years as he continued to complain, each time promising the next package up will solve his problems while all the while knowing there's a fault on the line.
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Paul Heydon
(@pheydon) reported
@btbusinesscare And said he can’t fix it he does not do underground work. Said will get fixed Monday. Monday nothing happens. Spoke with your team yesterday said an engineer will definitely fix it that day. Still nothing. And now again nothing today. Can you please accelerate this so we can
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Grumpy Dad
(@OldGrumpyDaddy) reported
@bt_uk @bt_uk are now trying to sell@le an upgrade because of their poor service. This is just farcical.
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Chris Gibby
(@chris_gibby) reported
@PSAWorldChamps @SquashTV @PSAWorldTour Horrendous audio sync issues on BTSport.
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Omoa Gallavanter
(@bigfishgd) reported
@bt_uk Your call handler stone walled me for 20 mins all the while being coached and advised by her senior via her ear piece, I was billed £120 for something I should not have been charged for. What an awful way to treat a customer.
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Matt smith
(@matt31smith) reported
@bt_uk 6 weeks...5 engineers...7 phone calls..double digit chat help and "don't worry your fibre will be running by 2359 on the 21st of July"..0031 on the 22nd..no broadband.. partner working from home, this is not acceptable and everytime its discussed nothing gets done👎👎👎👎
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J E Eckford
(@Littlebirds00) reported
No service this morning @bt_uk - it’s like loss of oxygen. Everything has come to a halt.
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Seaghán🏝
(@seaghanMK) reported
@bt_uk There’s something wrong with the broadband again, Wi-fi keeps disconnecting and digital telephone not working, making a trigger noise. U only just emailed me today to say you turned off the mini hub after the last time it broke too. See DM
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Emma Roberts
(@EmmaRobertsE17) reported
@bt_uk We don’t know who to speak to! Every time we call it’s a different story. There must be someone who can help. I was promised that someone would call us today between 10 and 12 but no call.
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bobske
(@yeldarbneeks) reported
Hi @bt_uk my broadband’s gone down but the app seems to think everything is fine. Is there an issue in the DH6 postcode area?
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hello-klol
(@hello_klol) reported
@bt_uk It's nice that you're sending an engineer (again) but are you going to refund my father any of the £70/month you have been charging him for at best an intermittent and ridiculously slow service. I'm shocked that you are willing to take advantage of a pensioner in this way.
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Teresa McMahon
(@TPKMcMahon) reported
Sick to death of my internet not working. @bt_uk I’ve had engineers out and all sorts. I pay premium.
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Emma Roberts
(@EmmaRobertsE17) reported
@bt_uk With BT. The service she has received is shocking and she is really upset.
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Chris Gibby
(@chris_gibby) reported
@btsport @PSAWorldChamps Can you sort out the horrendous audio sync please? 30 mins in and still terrible.
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Grumpy Dad
(@OldGrumpyDaddy) reported
@bt_uk Yet they didn’t bother to tell the customer this had happened. Where is your clever customer system now
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Emma Roberts
(@EmmaRobertsE17) reported
@bt_uk A fault was raised but engineer missed appointment. No explanation. I was promised someone would call this morning to help. Every time we call it’s a different story. She just needs a functioning phone line!
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🔴⚪⚫ - Glazers Out
(@ChampionshipRW) reported
@bt_uk Would love Internet that doesn't cut out imo
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hello-klol
(@hello_klol) reported
@bt_uk After the amount of stress he's been through dealing with your useless customer service representatives he deserves a full refund.
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Quaranteenage Mutant Ninja Turtle
(@AdamBrewster1) reported
Pretty sure it's impossible to cancel my BT Sports monthly subscription online @btsport
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Dean Horn
(@DeanHorn) reported
@bt_uk Hi - I contacted you yesterday and you told me you couldn’t help. I’ve now been informed that you can help and I need to contact you to arrange? You have held a lost number ready to port over. Can someone contact me please?
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Ian Webster
(@HeliosHutch) reported
@bt_uk It is now down again. Can someone please help.
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Emma Roberts
(@EmmaRobertsE17) reported
@bt_uk You have cut off my 81 year old mother’s phone line by mistake. Then engineer failed to attend. I was promised a call back this morning. No call. We need your help urgently!!
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hello-klol
(@hello_klol) reported
@bt_uk I can't get over how much you've continued to increase prices for him over the years as he continued to complain, each time promising the next package up will solve his problems while all the while knowing there's a fault on the line
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debi fry 💙
(@BAMADF) reported
@bt_uk Been trying to get a fault fixed on my elderly father's not working phone since 5th July. Stuck in a loop of text messages saying an engineer will call and nothing happens. How do I get the fault fixed please!
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𝗠𝗮𝗱𝘀
(@madrozee) reported
@bt_uk your WiFi is the WORST. It goes down multiple times a day, sort it out
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James
(@jamclarkey) reported
@bt_uk @JillLamede as Gareth from BT has said above, please Direct Message (DM) the @bt_uk and they will help. Just some background around why you're moving to Digital Voice, essentially old analogue landline phone network is being retired by 2025 so all UK is going VOIP (Digital Voice)
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Kev BWFC
(@KevanLees) reported
@daraobriain Yeah loads got abuse from one lady if you notice the fake auto numbers go up in digits. Phone company’s need to sort this @bt_uk need your help here. Scams using mobile numbers
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l
(@irnbruicecream) reported
@bt_uk @EE day 3, still without broadband after BT decided to disconnect me, was sent a mini hub which is only any good for the laptop, can’t connect phones or xboxes. Phoned for an update and no record of order to reconnect, terrible service from BT