BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Minehead, London, Southend-on-Sea, Croydon, Leyton, Cwmbran, Leeds, Wareham, Hackney, Ludlow, Barnsley, Colchester, Manchester, Camden Town and Hanwell.
| City | Problem Type | Report Time |
|---|---|---|
 Minehead |
Internet | |
| London |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Croydon |
Internet | |
| Leyton |
Internet | |
| Cwmbran |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris currie
(@christophercmc2) reported
@bt_uk After being on live chat for 30 mins you accept there is problem but I have to call but faults BT can’t do it, half hour and still waiting
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Zac
(@ZacRace) reported
@bt_uk I need to make amendments to my bill. It's costing me far too much money, could you help with this at all?
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Lynsey Ellis
(@22Lynsey) reported
@bt_uk my parents have had 3 prices from 3 calls on contract renewal with a lot of confusion. @NOW will provide the same product for the half the price. Why is it so difficult to provide clear information? Awful service from a supposed top brand. Poor show.
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Jon
(@GianniSereno) reported
@Ofcom @bt_uk @WeAreOpenreach Thanks I’ve done that already. Just feels like the telecomms giants are not being regulated and are allowed to treat customers who can’t go anywhere else for a service when it comes to the next level down from BT, Sky, Vodafone etc..horrendously
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Dave Pepper
(@DaveThePepper) reported
@eddiemcgarrigle @bt_uk Do you know what the actual issue was last time?
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Biden4PRES
(@pres_biden4) reported
@bt_uk Because they can get no wifi signal and the phone is out. Can’t make or take calls. They are elderly and need this to be fixed.
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Ryan Hardy
(@hardyrj) reported
@bt_uk just received a bill of around £200 for my Nan “ending her broadband contract early”, this is because she has passed away. Please advise on how we can fix this and any further information you require. Thanks
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Bonnie Bling
(@Bonnie_Bling) reported
@btbusinesscare ‘Steve’ is already trying to help me but it doesn’t change the fact this has taken months and there is still no sign of a resolution.
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Julie Evans
(@Juevans70A) reported
from
Sale, England
So annoying when your given a date for broadband installation sat in all morning and no one has been in touch to explain it’s been delayed for 3 weeks and then it will be reviewed still in confirmed date so now have no network as it has cancelled my current network 😡 @bt_uk
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Greg Tank
(@gregtank) reported
Currently have no services after BT @bt_uk disconnected us despite me calling earlier in the week and being assured they had updated our contract expiry. Had extended the expiry several times over the past month so had no warning BT would fail so badly.
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BeardedTickler
(@BeardedTickler) reported
@bt_uk BT ping from london servers today is awful! any idea when this will be fixed?
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🥰 Lisa ❤️
(@lisaSG2021) reported
@bt_uk Not since my wifi has been terrible all week and even worse today. Can someone sort this for me please …
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Lance Manasse
(@MrLanMan) reported
I ask for a complaint to be logged, as I was misled. Had I known been told risk was there, I'd have gone a diff route. Later that in the call, I'm told by @BTCare agent she's closed the complaint!🤬🤬 How do you take a complaint, then just close it yourself! Pointless complaint!
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Kris Palfrey
(@palfrey_kris) reported
@bt_uk Unbelievably poor, without internet since Tuesday waiting for an engineer. Engineer appointment booked today between 8am - 1pm only to be told at 1.20pm by texted you are not coming?!? And next available appointment is Tuesday next week! Disappointed is an understatement
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Nathan
(@nathanl3600) reported
@bt_uk is your live chat service down online trying to talk to someone about issues with my broadband still after tech has been out
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Martin Howden
(@thehowden) reported
@bt_uk and he's now saying that there is a problem and that it's not going to get fixed today, but he can't tell me when
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Joanna Rayson
(@JoannaRayson) reported
@bt_uk No! Both my lines are down, no broadband and apparently nobody can help
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Tom Smith
(@tomcsmith) reported
@bt_uk I've been having frequent problems with my internet dropping over the past 2 weeks, since you started texting about your digital voice service. Never had any issues in the past. I don't have a landline so don't need digital voice.
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Martin Howden
(@thehowden) reported
@bt_uk almost an hour with customer service just to get an answer 'will the engineer let me know when they are finished, so i can i see if it's working'. keep getting told that i have to wait to tomorrow to complain if it's not working.
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BeardedTickler
(@BeardedTickler) reported
@bt_uk Nothing but issues this last year... what is going on!?
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Elliott Cook
(@elliottcook) reported
@bt_uk Although I’ve DM yourselves, any idea why my Digital Voice service isn’t working?
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Rachel Allen
(@0tterb0x) reported
@bt_uk I've just used your relay service for the first time, after I needed to call @tescobankhelp to connect a new and an existing clubcard. I ended my call in tears, because this is the first time I've been able to make this kind of call by myself! Thank you 😭
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Martin Howden
(@thehowden) reported
@bt_uk The engineer has just turned up. Turns out he hadn’t been working remotely as told on the phone. So I’m glad I didn’t leave the house! Really poor service and communication.
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Jo Himself
(@johimself) reported
@winstano @bt_uk Takes the ******* piss. Virgin did that to me. Took them a week to fix, which was bad enough.
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Joanna Rayson
(@JoannaRayson) reported
@bt_uk Been a customer for over 20 years and customer service received on our non existent broadband line is poor. Both our lines are down, engineer due between 8-1 but nothing and can’t look at our other line until Tuesday. Nobody wanting to help
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Steve Norman
(@stvnormansays) reported
@bt_uk Not exactly. Internet down and I’m supposed to be running a virtual conference for 500 people. Fault reported but apparently no way to get my Mini Hub (for what it’s worth) switched on without being in a 40 minute phone queue that keeps telling me I can do everything online!
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Lance Manasse
(@MrLanMan) reported
@bt_uk My issue is less about the cab being full (I'm IT, so i get it)! It's the fact i asked a question in December, when i did i explained why, and explained it'd inform what i do. I was assured there was no risk, a few times. So went ahead. Hence where i am now! :(
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Greg Tank
(@gregtank) reported
@bt_uk Yes, placed cancellation and have been adjusting week on week as @virginmedia have been taking so long. 3 times I extended no problem, this time nothing was different and I was told over the phone it had been extended again but that wasn't true and now we're left with nothing.
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Chris J
(@fragger224) reported
@bt_uk so the solution is borderline useless for me then? Can you let me know what the issue is for me and an ETA on when it'll be repaired?
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SX2
(@SX2Gaming) reported
Considering upgrading my broadband but @bt_uk wants to make it as difficult as possible to simply up my speed by trying to shove their 'Halo' Wi-Fi service down my throat.