BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 10: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Newton Abbot, Southwark, Norwich, Harrow, Manchester, Cheltenham, Swansea, City of Westminster, Gloucester, Hackney, London, Glasgow, Blaydon-on-Tyne, Reading and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Abbot |
Phone | |
| Southwark |
Internet | |
| Norwich |
Phone | |
| Harrow |
Phone | |
| Manchester |
Internet | |
| Cheltenham |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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hanka Prid
(@HankaPrid) reported
@England @BukayoSaka87 @bt_uk WTF LINGARD ROBBED
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Greg.🇿🇦
(@COYG_Sibusiso) reported
@England @BukayoSaka87 @bt_uk 4 times.. DAMN. We are so clear it's scary
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Louise Weale
(@misslouiseweale) reported
Imagine placing 14 orders with @bt_uk for broadband since October 2020 and them not being able to activate your services even after you’ve moved addresses and you’re still having problems. Kill me now
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Martin The Mushroom
(@MartinLevy9) reported
from
Hethe, England
How can @BTBusiness @btbusinesscare get away with the appalling service levels they offer. I’m of to another provider
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👑
(@jlingzbase) reported
@England @BukayoSaka87 @bt_uk Lingard robbed wtf
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Eddy🏴 🇰🇪UTD⭐⭐⭐
(@UTD_edd) reported
@England @BukayoSaka87 @bt_uk This is utter ****
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ABDOVIC
(@Bra_abdalla) reported
@England @BukayoSaka87 @bt_uk Dem go diss when u **** up my guy wise up
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Steve
(@Retro_uk) reported
@bt_uk But that section won't load on your website. In fact the mobile section for products under "My BT" won't load either, with the same error message and that has been like that for days now? Anyway, yeah need to cancel please :)
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare Whats the 'quickest' way to help ME? Its day 94 (like, over 3 months, or, a quarter of a year!) of Openreach still not completing my simple FTTP installation-Is there a relationship manager? Is there a relationship? 🤡Case Reference: IMP-107511522 escalation C39397869
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Shane John
(@shanejohn247) reported
@England @BukayoSaka87 @bt_uk Lingard robbed wtf
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jay
(@beginindian) reported
@England @BukayoSaka87 @bt_uk please help me Due to lockdown or covid we have no income we have in very bad condition your save my family otherwise my family will distorted i begging you for family please help me for 3000 pound this amount will save my family.
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G 💙
(@GavLeeWilkinson) reported
@England @BukayoSaka87 @bt_uk No way in the world was he man of the match yesterday, he was awful! Bellingham or Lingard was man of the match, people voting for him because they still feel sorry for him after the Euros, it’s embarrassing.
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AM10
(@mufcAM) reported
@England @BukayoSaka87 @bt_uk Wtf Lingard robbed
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Su..🌈 just me on my rainbow.
(@taffgall) reported
@jane_2504 @bt_uk Not on, bad practice too, lazy and sloppy. I'd be out there doing my Victor Melgrew act.!
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Jane
(@jane_2504) reported
@taffgall @bt_uk Stones all over the grass. I've got to rake the grass before mowing now because they will damage the blades🙄
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Keith Glover
(@kaglover_keith) reported
@NCFC_CJ @England @bt_uk Missed the point really….why change something that isn’t broken or necessary 🙈
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Ashleigh Duggan
(@_ashleighduggan) reported
@bt_uk are there connection problems Ne32 area? I’ve had no internet all day
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Abdullah Waleed Khidr
(@Abdullahwaleedk) reported
@England @bt_uk Was never in doubt
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Martin The Mushroom
(@MartinLevy9) reported
from
Hethe, England
@btbusinesscare The point is you’re not there to help your business customers. Actually you are a disgrace I placed an order 10 days ago. Signed the contract and now you have no record of it. I have tried 3 times today talking to your call centres in India and still has not been resolved.
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Adam Gregory
(@ads9742) reported
@bt_uk engineer number 9 due tomorrow to fail in fixing my Internet , don't use bt guys
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Ayeshah.hussain@outlook.com
(@HussainAyeshah) reported
Pathetic service from BT @btcomplaints @bt_uk @BT_group! Mis-sold me Halo 3+. Disconnected my line and Internet no services since 6th August
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Malena
(@LalenaMa) reported
@joebhoy08 @bt_uk @GlasgowCC It’s not even my street! I am telling them they are having a health and safety issue. I don’t work for them nor for the council.
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Brian Byers
(@brianbyers55) reported
And this @bt_uk experience continues to worsen. Yet another minihub later, multiple phone calls, some over 2 hours. 2 more placed orders that have seemingly disappeared. Even the order for a free Samsung tablet (as gesture of good will) has disappeared. Your system is broken BT.
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dreadpirateroberts
(@brumgangz) reported
@England @BukayoSaka87 @bt_uk Let see them show some real character when he returns to his club. I can’t see it happening as banter fc an edu don’t help themselves
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Sophie McCormick
(@sophiemc_xo) reported
@BTCare can you advise if the connection is down in Bt23 area ??
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Kate ***
(@Kate_Bod) reported
@bt_uk hello, I keep on getting messages saying my ‘digital voice’ has connected today. I have no idea what that is but could it have affected the signal as the WiFi has been dreadful all day.
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Lauren
(@l0lmd) reported
@bt_uk Oh that’s good, thanks!👍🏼 when I put my order in do you contact Sky to cancel my current broadband or should I do this?
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Brian Byers
(@brianbyers55) reported
@bt_uk Done but good luck. I’ve spent hours explaining the problem to several people over the last week. Orders placed, cancelled and placed again. Even got promised a new Samsung tablet for my trouble that would arrive today. Even the order for that has disappeared
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Joe Lappin
(@joebhoy08) reported
@LalenaMa @bt_uk @GlasgowCC 3 different companies offering help within 2 hours of tweeting and ur still not happy ???
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare I need to contact customer services and then a relationship manager-does BT have such things? Waiting 95 days and counting to activate a simple FTTP line 🤡Case Reference: IMP-107511522 escalation C39397869