BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (61%)
- Wi-fi (15%)
- E-mail (11%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Chester, Newham, Hackney, Birmingham, Batley, Southwark, Taunton, Wisbech, Hitchin, Bradford, Wembley, Cardiff, and Wotton-under-Edge.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 2 hours ago |
|
London
|
2 hours ago | |
|
London
|
Internet | 3 hours ago |
|
Chester
|
Wi-fi | 3 hours ago |
|
Newham
|
Internet | 9 hours ago |
|
Hackney
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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GM Mark Howitt (@MarkHowitt) reportedSlighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!
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John Richards (@Johnty14) reportedso @bt_uk after no real support over your dm’s as we were going around in circles, with you still not quite understanding that when someone that has an account with you dies, their contract ends. It’s not transferred to their next of kin. We gave notice with the bereavement team
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Steve 'beyond the bounds of respectability' (@Stever_wales) reported@bt_uk I am trying to reach your customer support to get an overdue promised update on case no C10002481840. Being on hold for an hour, purposely being ignored i assume. Please help. Not a good experience as a new customer.
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Richard Latto (@RichardLatto) reported@DomusCaligari @bt_uk Still broken - come on BT!
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Tom Chapman 🐀 (@TomChap) reported@bt_uk I recently left BT broadband in March. Is it ok for me to cancel the DirectDebit?
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pauline hodges (@paulineh57) reported@bt_uk @KevinF1311 This is why I left BT after decades of being a customer. You abused my loyalty.
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Mert (@mertisbrilliant) reported@bt_uk Around 9am this morning my fttp connection went down (amber light on the hub) and has not yet come back up. I'm based in Aberdeen. Is this a known issue and do you have an ETA for restoration of service?
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GM (@Giseldi1) reported@bt_uk how you guys accumulate the most retarded customer service agents in the world is genuinely impressive
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Gracie-Lou (@gracie_smart) reported@bt_uk When is #MYBT going to be working again please? It has been down for days!
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Devraj Ray (@devraaaaaj) reported@bt_uk Just spoken to your team, who've said I won't be connected for another 8 days. Signing up to BT Full Fibre has been a genuinely awful experience from start to...well, who knows what to. This is unending.
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DomJo (@DomusCaligari) reported@RichardLatto @bt_uk Ah, I'm glad it's not just me, here's hoping for a fix soon.
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Amanda Eastwood (@eastwap) reported@bt_uk Please read complaints: C10001233999-1 and C10002182447. Aswell, the apparent complaints officer, had not investigated the complaint. Just wanted it closed. Then to top of off, when I ask to cancel the service - I get an email to say they are sorry for my loss! Nobody died !!!!
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Chris (Christina) (@GalanthusA) reported@scubashark45 @bt_uk Unless you are happy to be without access to emails for hours (like today) I wouldn't recommend the switch. BT used to be good and worth paying extra for but not now. Been trouble since their EE merger and the fibre roll out.
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Jon Chadwick (@JonD_Chadwick) reported@bt_uk yes, I did that twice already today. I have spoken to 4 different people Problem is getting worse.
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Anne Optimi-City (@AnneMurawski) reported@btbusinesscare 2/2 Phoned you on 0800800156, held on, connected after 16 minutes. Told him the problem, no reply then line went dead. What else can I do ?
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Loretta Livingstone (@L_Livingstone1) reported@bt_uk what exactly does 'Unable to validate the information provided,' mean? If you can't provide an explanation along with the message, it's not much use. I see this is a general issue. & why do you employ people whose English is so poor they can't understand or be understood?
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Andrhu (@ALivMusico) reportedApparently @bt_uk according to your customer service rep I can’t log in because I have an outstanding bill. Yet your text messages tell me to log in? It’s complete bull. Your customer service haven’t a clue
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Scott Game (@scottie_game) reported@bt_uk is there currently an issue with broadband in MK7 8HF?
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Mark Haynes (@IQuitMuskspace) reported.@bt_uk £37.44 Hilarious & insulting. 3 failed visits. 50+ calls to your utterly hopeless 'guides'. Multiple documented lies & broken promises. We have all the evidence, call recordings & video. We suggest you reconsider & seriously revise this pathetic 'compensation'?
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THE FLORAL BOUTIQUE LTD (@SANDIEFLORIST) reported@btbusinesscare terrible connection again today. Slow download all morning. I didn't want to listen to the radio anyway! 😡
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Russell (@Russell0123456) reported@bt_uk Your revised website is terrible, trying to pay my bill and it doesn't load, initially locked me out, awful navigation. As a result you won't get paid for at least a week as I am out of the UK. Learn from @ScottishPower on how to handle billing.
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Emma (@88ejackson88) reported@bt_uk I cannot use the service checker, as I said I can barely get any 4 or 5g and am using what little I have to tweet. I have messaged the helpline but is this just going straight through to AI and how long until I get replies?
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Dr. Max (@DrMaxPolitics) reportedWaiting to find out if you have a job interview is stressful enough without @bt_uk Email service dropping out and stopping you from being able to check!
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John (@palacejohn) reported@bt_uk Tried for hours to access my account with repeated messages saying you were “encountering problems” .Finally it’s been resolved.
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Chris Pugh (@chpugh1) reported@bt_uk please note I can not access my emails. Is there a technical issue with BT
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john littler (@jonboy_103) reported@bt_uk hi , I’m having problems logging into my BT webmail at the moment? It was ok earlier this morning ?
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Chris Hill (@dochill82) reportedSo tell me @bt_uk: 1. Is this the excellent customer service you talk about being committed to? 2. Why was my account cancelled when you knew it didn’t come from me? 3. Why aren’t your customer service team bending over backwards to get me online again today?
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grace hooper (@messalinahooper) reported@bt_uk what a shame , 2 weekends, 10 days of using your "service" and I've got yo watch about 4 hours tv, in total. Tried calling your helpline but it was a 90-minute wait
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💫Adam👀 (@The_Change_666) reported@bt_uk any issues in Swansea for broadband? My internet has gone down
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Dave Kendall (@DaveKendallPho1) reported@bt_uk I have an email inviting me to sign up for BT mobile phone plan. I was with BT for yrs then you discontinued your mobile plans and past me on to EE mobile. They were crap. Now you’re doing mobile again. I don’t get it.