BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 27: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Reading, Staines, Gillingham, Croydon, Paddington, Glasgow, Buckhurst Hill, Bristol, Manchester, Airdrie, Bradford, Mitcham, Leeds and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Brae |
Phone | |
| London |
Internet | |
| London |
Internet | |
| Reading |
Internet | |
| London |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Phil-iz Navidad™ ❄️
(@PhilEMeade) reported
Do internet products (PlayStations, etc.) use broadband data if they’re plugged in, but the device is not switched on? 🤔 We’re having connectivity issues and told to basically plug out everything that’s not in use? @bt_uk
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Hazedesunna
(@hazedesun) reported
@bt_uk Task 1 doesn't work well on phone at all - once you put down the first piece of the toy, you are not able to drag anything else and have to quit
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AM
(@itsmeitsmeandy) reported
@bt_uk omg seriously having suffered a factory reset within 2 mins i got a crash i will dm my address cause i am with holding the cost of tv charge cause i dont have a tv service dont give a fxxk anymore had enough of this crap
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Elaine Skidmore
(@ElSkidders) reported
@bt_uk broadband down here. Is there an issue in Cambridge?
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Matt Allen
(@Mattyumbaba) reported
@bt_uk out of interest, how long after a complaint is made do you typically except it to be resolved? Or at least acknowledged? Been waiting around 6 weeks and called every week to be told it had been assigned to someone and I’ll hear that week!! It’s getting silly now!!!
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Linds
(@LindsA82) reported
@bt_uk Disgusting service from BT. My Grandad passed away Fri so my Dad contacted BT to cancel his landline. BT cancelled my parents landline,mobiles & internet instead. 3 days later,lots of calls to BT, being cut off & explaining the whole thing each time & still NOT resolved!
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Nicky Jenkins
(@Nicknick1109) reported
@bt_uk All the information they were given was from your ‘report a fault’ department for BT TV issues.
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Matthew Burrow
(@matt_burrow) reported
from
Frodsham, England
@BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure
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Sarah Randall
(@sarahjrandall) reported
@bt_uk Every morning at 9am my landline phone rings & I get a message through the BT text message service. It is from Amazon with deal of the day Amazon say they don’t have a landline number on my account so can’t stop it.
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Nicky Middlemiss
(@NickyMiddlemiss) reported
@bt_uk are you phone lines down in my area, we use sky broadband but run off of your lines and our phone is down? We have had not Internet for 18 or so hours??
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Jill Peaurt
(@jill_peaurt) reported
@bt_uk do you have a problem in the ME10 area? Our internet went down yesterday for an hour or so and has gone off again this morning. Don’t think it’s just us as we had an engineer out a few weeks ago and were sent a new hub.
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Rob Docwra
(@Robbiedocs) reported
@bt_uk well after months of phone calls engineers phantom visits, failed shows for internal engineers and a complaint being closed without even looking in to it I have finally lost patience, I upgraded to Halo in august and it’s been the worst experience with broadband I -
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Amanda Catling
(@amandacatling) reported
Well thanks @bt_uk A fault on our internet means no internet til Tuesday. As if Xmas wasn't tough enough this year that means no Zoom calls with our families over Xmas weekend. Thanks for nothing #btbroadband.....2nd Christmas in a row with an issue! 😠
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Jacqueline
(@jackypat) reported
@bt_uk A reply from a Local openreach engineer. Looks like a dslam card has gone down and will affect most people on fttc broadband from all providers. I'll get on the case at 0800 and see whats going on
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Bantam Menace 🇪🇺🇬🇧3.5%
(@neilhwilliams) reported
@bt_uk Define reliable. Every ******* piece of kit drops off this pile of ****, constantly. Laptops, phones, tv sticks, smart speakers. Everything.
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Di Appleyard🏳️🌈🌈🏳️🌈
(@Di_Appleyard) reported
@bt_uk It’s ok I spoke to bt bot 🤖 online back on now problems at Scarborough with tech
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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jane redding
(@janeredding) reported
@bt_uk lower Halstow Kent. No Internet for whole village since last night. Help.
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Tim Fernando
(@timfernando) reported
@bt_uk I’m on the phone to you now. You’ve cocked up the dates despite having a system that clearly states dates in January for our move. First customer service person offered no apology, tried to blame Openreach then tried to blame us. Awful!
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Ian Glayzer
(@Glayzer23) reported
@bt_uk Aboslutely appalled by the disgraceful levels of service we’ve received from yourself. Broadband should have been activated on 8th Dec, after several mistakes with orders and being promised activation yesterday were now being told it will be 29th Dec. Unacceptable
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Jacqueline
(@jackypat) reported
Half village broadband is down and yet @BT_uk insist on individual house checks. Won’t refer it as a network issue
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Community.Counsellor
(@ShbCounsellor) reported
@bt_uk I have used this link, still you haven’t messaged me to sort this issue out ???
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フィービー ♡
(@XSilentRosesX) reported
Looks like its gonna be christmas without wifi thanks to @bt_uk because our service has been on for 30 seconds and restarting for 5 minutes in a loop for the last 14 hours :)
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James Banks
(@jamesbanks) reported
Loss of service on the broadband open reach modem. Just in time for Christmas. @bt_uk
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Emma ⭐️⭐️⭐️⭐️⭐️⭐️
(@Emmz08) reported
@bt_uk I haven’t had internet for three days, what time are your support lines open til today?
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Rebecca Taylor
(@rebeccadiana_1) reported
@bt_uk seems half our village across all internet providers have no internet, yet you’re saying there are no issues your end. With so many people relying on access over the next few days, very poor response from BT
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Four Friends Tibetan Restaurant
(@FourfriendsT) reported
@bt_uk Yes, BT Halo for business - Superfast Enhanced & Digital Phone Line. My area is being moved to Tier 3 from Boxing Day, the phone line is a lifeline for the business. Please help.
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Stewart
(@FuzzyBake) reported
@bt_uk So got BT Fibre, phone hasn’t worked yet - £40 credit on the account (still not working) last night Broadband crashes (external line) and BT can’t fix it for a week. Sorry kids you can’t use your PlayStation or PC over Christmas by the way you can’t stream movies either
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Richard James Allen
(@rjallen69) reported
@bt_uk Hi. The issues with the broadband were resolved yesterday. I also had someone appear at my door to collect the old tv box, even then I still don’t have the new one yet
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juliajda⚡️
(@Jvliaxo) reported
@bt_uk hi still having issues with internet dropping out. Sent text to arrange engineer to try and fix it but have still heard nothing back in regards to dates