BT (British Telecom) Outage

@bt_uk just queued for 20 mins on the phone and got kicked out. I need help with my broadband and the option for online chat wont come up. Please help?

@bt_uk your service is absolutely shocking. I’m thankful I’ve not had to work from home or I would have lost my job already. 2 thumbs down. Would not recommend.

@GarethBale11 @btsport Hello please help me🙏 My name is israr I'm from india I lost my house in road cutting. BMC demolished my house. I have 2 little brother and 1 little sister and mother. I don't have money any kind of job n work in this pendemic. Please help me for buy new house for my family 🥺

Don’t you love it when @bt_uk try and blame the customer for their wrong doings . I have been with this company for 2 years & have had nothing but problems the whole time. Looks like @virginmedia will be gaining a new customer!

@bt_uk - Words cannot describe your customer service, so I’ll let numbers do it instead 0/10 - a telecoms company who cannot even answer the phone, awful service 🙈

How do I go about cancelling your crap service and getting a refund as you have failed to deliver on the basics? @btsport

@bt_uk I just think it’s disgusting she called for help and got a salesman.

@peasmoldia @bt_uk Hi Garry,I am in the same boat with BT I never use my land line but asyo say you have to have the phone to get the broadband,in fact I’ve put the hand set in a drawer and use my mobile,I think yes BT are reliable but they own the lines and charge what they want

@bt_uk credit where credit is due, whilst initially annoyed by the phone system to resolve an issue the twitter team have addressed it most satisfactory. Thank you.

@SkyHelpTeam Thank you for your reply, but you didn’t answer my question and from reviewing the links, the only way I can get bt sport thru sky is to sign up for 18 months! This is very poor fr @btsport who haven’t really done much to help people during this pandemic,

@bt_uk Hi, no last Ingot was a text this morning saying the estimated fix date was the 7th and then nothing the rest of the day. Just got back from work and still nothing.

@joshwhitesays @btsport That’s pretty poor form I’d say.

@bt_uk I have dm you about a problem with replacement sim can't seem to get it to activate keeps saying somethings went wrong please try again later iv been trying all day

@bt_uk next month charges for phone calls of £30.45 which I was misled to believe as I was on a wrong call plan and not pay as you go.I know you have credited £20 back to me,but why should I have to pay £10.45 more for calls I never knew were not mine.

@bt_uk @Nanuerrac next month charges for phone calls of £30.45 which I was misled to believe I was on a wrong call plan and not pay as you go.I know you have credited £20 back to me,but why should I have to pay £10.45 more for calls I never knew were not mine..

Hello @bt_uk Any chance of some assistance? FTTP installed last week, ran fine until around 2pm today. Fiber went down and have spent the last 4 hour trying to get through to anyone. Red LOS light, have tried everything my end like restarts etc. Not a good start...

Good wee training session today to get rid of my frustrations of dealing with @bt_uk starting to regret cancelling virgin. I’ve spent over 3 hrs on the phone in 4 days to be told you right and I’m sorry. Don’t be sorry! Fix the problems 🤬🤬

@DPDgroup_news @Ecommerce_EU I'm mortified that I've just been told that DPD will be delivering my new mobile phone tomorrow. If I'd know that DPD was the courier, I would not have ordered from @bt_uk DPD is indeed the worst couriers I've ever encountered. The phone will not be delivered tomorrow-watch

Lads @btsport are so great! I cancelled 9 months ago and they have still been charging me and won’t refund me because they say there’s no proof that I called to cancel!

@CatherineMcgil3 @bt_uk BT have now confirmed they fabricated comms last week. Texts saying we would have Internet on 31st July could never have been true as they hadn't had @OpenreachHelp confirmation. This has now been going on since 21st July. Incompetence is an understatement

@bt_uk Its bac up now, but that not the point is it,🤬 it happen alot, these random resets or what ever they are, I could of been doing important paperwork or talking to sick family abroad, point is it never changes no matter how many times u check. If it a update warn u. Email, times

@bt_uk hi, is it possible to cancel my sky sports package without having to call in?

@bt_uk repay customer loyalty. I feel gaslit by BT telling me that my service is good when I struggle to load webpages.

@bt_uk please can someone call me, I’ve waited on the phone for hours 😭 #help

@bt_uk Both wired and wireless, it keeps slowing down and will cut off,

@bt_uk understand that a momentary good result doesn’t equal a regular service and it’s not be raining so of course it won’t show as low speed.

@OpenreachHelp & @bt_uk - please can you explain why you feel it is acceptable to let us go without a phone line for 3 weeks? @SkyHelpTeam have informed us they can't contact you directly, so can't do anything about it!! Fix it!!

@bt_uk Hello, I am having issues with signal at LL240HE. The signal issue has only been a problem this afternoon. Many thanks.

@bt_uk Hi, pls can someone DM me so they can help me with an “employee account” issue? TIA 👍🏻

@bt_uk Hi there, all our neighbours have had access to Fibre optic WiFi and we have been stuck with copper for years since they have had them. How can i get this resolved! i tried ringing them countless times and they don't give me any answers. Please help!