BT (British Telecom) Outage

Day 11 & the @PSAuthorityUK still unable to answer. I suspect it’s because they either really don’t have a clue, or there would be retrospective legal action from previous cases. Can you help please @Ofcom @aimmtweets @commsadruk @ThreeUK @O2 @EE @bt_uk @VodafoneUK

But haven’t got so can participate chance to win a package or you can add to my account for being a long time customer @btsport @EE 👍

@btsport I cant watch BT sport on anything other than my phone, when trying to watch on the website I'm getting error VC011, iPad app gives error GE001, tried everything I can find for both of these errors and nothing is working.

Tell your commentator to turn the gain down on his mic @btsport #bundesliga #wolfsburg

@CFHolz13 @btsport @honigstein Problem is we weren’t even as good as Hamburg 😢

@bt_uk is there an issue activating @NOWTV

@littleoggiee78 @MrFinners88 @ScotlandSky @CelticFC @spfl @SkySportsNews @btsport We will never know. Win game in hand and beat them twice it was less points than helicopter season. Playing it out would have resolved that

@DennyFord5 @MrFinners88 @ScotlandSky @CelticFC @spfl @SkySportsNews @btsport Why does it matter so much to rangers fans you were never catching them

@bt_uk @Jack_Filmer I’m having the exact same issue... seen a fair few tweets regarding this in the last few days...

@bt_uk not on a social network - give me an email address and I will do willingly

@bt_uk Yes - it is low speed always, been intermittent for some weeks - getting worse. We are being encouraged to work from home but the infrastructure is not good. I am considering installing a 4G hub from Three as BT is not delivering even an adequate service.

@btsport still no refund of my subscription despite applying in March, April and May. It will give me great pleasure to cancel my subscription at the end of my contract.

@bt_uk i would like someone to get in touch woth me about a complaint that was closed that i never asked to be closed. The ref is VOL013-484845553876 Thanks

@bt_uk Not exactly comparable - with car finance I’m paying for an asset, whereas with my broadband, I’m paying for you to provide a service (or not to provide it, as the case sometimes is).

I have just abandoned a university lecture to students spread world-wide using Adobe Connect. Reason - my broadband in Reigate dropped sync 5 times in 10mins and then lost connection. I explained that @bt_uk provide a dreadful service to large areas of the UK.

@bt_uk This still doesn't work and I contacted your Helpdesk through the chat on the website. They keep me waiting for ages and were not helpful at all

@bt_uk not me help @Veracityy_

@Veracityy_ @bt_uk Internet providers are really poor at fixing any problems when I moved house couldn't get any internet for 6 months, they are just so god dam slow at everything, if it be replying to you or fixing your problem just **** customer service

@mcsquidge @VodafoneUK @barnardos @BritishRedCross @safelives_ @bt_uk They won't even give you the details of service so that you can make a claim in the small claims court

@bt_uk There is no loop. We are consistently told “soon” and one person promised it by 2014 still is one of the customers waiting with one of the worst download speeds. Just do it, please!!!

@bt_uk Internet access in the EH45 9 area has been poor for most of this year but the last few days it’s been next to useless. Are repairs being done to remedy this. Regards, A.

@bt_uk 2/ consistent breakdowns in service and we are all told different reasons why. Every cabinet in the post code area is fibre connected except ours serving here. Wr pay a lot and we all want action. Please don’t ignore this!!

Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

@bt_uk Just recently, never used to happen. Still happens today

@bt_uk just switched to you and got a fee from old provider. Told I can transfer as credit to bt when I signed up. No one on the phones knows what I’m talking about! Help!

@bt_uk It is saying the issue is fixed on the status page but even after restarting the Hub and with the light being blue. it is still not working. What information do you need and I will DM

@bt_uk I called - UK wide network issues yesterday. Completely lost all internet access. All checks good and apparently I now have to wait until 9th June for an engineer....not going to work with current need to work from home - awaiting callback. Not buying there’s not a wider BT issue

@bt_uk Certainly have a cheek!! Heavily advertising tips on how to work online from home. Completely ignoring pleas to give SE21 residents even a decent service. Please tweet me how we can work with rubbish service.

@btsport @premierleague BT Sport, I want to cancel please. Also I would like my credits applied to my normal BT account please.

@bt_uk plusnet The Cowboy providers continue 2 ignore my correspondence they r still hoping I will go away. so many victims enduring the same experience. 2ks No service=No compensation=No reply from Bandit CEO's=No customer service. Waiting 37 months. they wont payup. Avoid both!