BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (61%)
- Wi-fi (15%)
- E-mail (11%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Rochester, London, Manchester, Walsall, Redruth, Hammersmith, Glasgow, Carmarthen, Croydon, Bradford, Coleford, Wellingborough, Dublin, and Tamworth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 24 minutes ago |
|
Rochester
|
Internet | 56 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Manchester
|
Wi-fi | 2 hours ago |
|
Walsall
|
Internet | 3 hours ago |
|
London
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Reeve (@AlanReeve2) reported@bt_uk I've called but it said it could be 45 min wait, I can afford the cost of waiting that long, surely you can help here please
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Darren Smith (@Smicer999) reported@bt_uk Please can you supply an email address to document my experience with BT & Openreach that has to date: Cost me 8 hours of my time on the phone every day since June 3rd. I’ve had to take 2 days off work. I want to raise a data subject access & a complaint before I go OFCOM
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💫Adam👀 (@The_Change_666) reportedThis fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk
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Steve 'beyond the bounds of respectability' (@Stever_wales) reported@bt_uk I eventually got through , was on the phone for over an hour, repeating my issue to 3 different staff members, and still no resolution or definitive answer. I need someone to own the problem, report back to me on progress of a Welfare Issue.
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Tom Tolkien (@tomtolkien) reported@bt_uk how do I cancel my BT account?
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Anne Optimi-City (@AnneMurawski) reported@btbusinesscare 2/2 Phoned you on 0800800156, held on, connected after 16 minutes. Told him the problem, no reply then line went dead. What else can I do ?
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welshshez (@welshshez81) reported@bt_uk why am I still waiting for an adviser to help me via your chat option on website. It's been an hour and 10 minutes so far. A bit ridiculous don't you think?
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grace hooper (@messalinahooper) reported@bt_uk 90 minute Watford support. You are outdoing yourself.
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Dwain Driver (@TrainDriver1982) reportedIf @bt_uk tries to insist your router is broken (when actually the network is down) DO NOT accept their new router unless you enjoy your tv stream constantly buffering….
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Emma (@88ejackson88) reported@bt_uk ive been without internet since early last night now, can you please help
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James Morris (@Jimmymo79) reported@bt_uk my mother in law is ridiculously overpaying for her home phone and broadband, your idea of rewarding loyalty was getting it down to £90! Still more than it shows on the website for an existing customer but the person I spoke to is no not calling back or replying to emails
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TINA MOORE (@Sassytrip88) reported@NickyHayesPhoto @bt_uk Im having same problem no email access and terrible signal & no one helps not even the robot🙄😡 Hope you have better luck
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Gavin 277 (@gavin277) reported@bt_uk Is there a fault on your network in the LE17 area as there is no broadband
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Amanda Eastwood (@eastwap) reported@bt_uk As previously stated, I will never call BT again. Absolutely appalling services provided whenever I have called them.
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Chris (Christina) (@GalanthusA) reported@scubashark45 @bt_uk Unless you are happy to be without access to emails for hours (like today) I wouldn't recommend the switch. BT used to be good and worth paying extra for but not now. Been trouble since their EE merger and the fibre roll out.
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pamps (@philwer29) reported@btbusinesscare waiting for 6months for a broadband connection utter disgrace. Saying we can’t cancel and just left in limbo while our business struggles. Worst company we’ve ever dealt with.
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Emma (@88ejackson88) reported@btbusinesscare What is going on with my bt account?No Internet connection from 10pm last night,unable to even use 4 or 5g, can log into account to even see if theres a problem as it wants me to use a different email for a username,only have one email which the account is under?!
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Alan Reeve (@AlanReeve2) reported@bt_uk I've tried calling and it doesn't connected and hangs up after a second. I am using a USA e SIM right now, could that be the price problem?
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"Lady" Harwell because my butcher said I talk posh (@wearesiam) reported@bt_uk not a word from you re no email service Appalling service!!!
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Stu (@stoopo) reported@bt_uk now got rid of the voicemail but the line crackle is bad. Cables look sound. It’s been like this four days she says.
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Billy Kelly (@billykellyWWK) reported@HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒
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David Gray (@davidgraywrites) reported@btbusinesscare Been trying to order a mobile phone to add to our existing business account as per your current EE promotion. Had no luck using websites (yours and EE’s) keep getting messages to ‘try again later’! Can you help?
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TINA MOORE (@Sassytrip88) reported@bt_uk Yet still the internet is so slow and has been for weeks Ive done all the checks and found several people in my area experiencing the same problem. It's not good enough
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Chris Hill (@dochill82) reportedSo tell me @bt_uk: 1. Is this the excellent customer service you talk about being committed to? 2. Why was my account cancelled when you knew it didn’t come from me? 3. Why aren’t your customer service team bending over backwards to get me online again today?
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Chris Pugh (@chpugh1) reported@bt_uk I’m having issues logging in to my BT emails, is there a fault
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Sam Harcourt (@samharcourt) reported@EEBroadbandUK @Ofcom @bt_uk Cheers for the horrific broadband you supply to my parent’s home. Every time I come back here & try to watch a football match or the Formula 1 it fails. They keep getting engineers out but u never fix it, yet you keep charging them a fortune tune?
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John (@palacejohn) reported@bt_uk Why is the Bt website down for so long ?
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Marks (@marksy316) reported@FlynnRyanUK @bt_uk @skytv Awful decision, sky are shockingly bad to which I can finally leave now mid contract due to their incompetence. Sky will end up shafting you in no time
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Chris Pugh (@chpugh1) reported@bt_uk please note I can not access my emails. Is there a technical issue with BT
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Ed Walsh (@Farmerwalsh) reportedContact up for renewal in September. It will not be @bt_uk Poor workmanship and poor service