BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southend-on-Sea, Henlow, Glasgow, London, Manchester, Hounslow, Basingstoke, Epsom, Romford, Wandsworth, Feltham, South Shields, Cambridge, Hackney and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Henlow |
Internet | |
| Glasgow |
Wi-fi | |
| London |
Internet | |
| Manchester |
Phone | |
| Hounslow |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Washington
(@c_washington) reported
@Concledoc @btbusinesscare This is beyond stupid now.
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Annaleena Piel Linnå
(@Concledoc) reported
Received an infuriating phone call from @btbusinesscare this morning, telling me not to worry, as my number was still active with the previous service provider 😳 How many times do I have to explain that ALL SERVICES ARE DOWN SINCE 9 JUNE?! 😡
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Christopher jones
(@Grassy85) reported
@bt_uk The hybrid box is pointless it doesn’t ever work as an extender so it just sits there with blue lights doing nothing, would imagine if the internet went down it wouldn’t work either
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Clare
(@Tofflee) reported
@bt_uk Any idea when the broadband issues will be fixed please? My dad is in Somerset & hasn't had any coverage since earlier this afternoon.
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The Gorilla
(@AdamTheGorilla) reported
Hey @bt_uk. What’s the craic if a consumer is in contract with you but moving to a house where the same service they’re in contract for is no longer available? i.e. FTTP for example?
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Andrew Queens
(@Andrew_Queens) reported
@bt_uk having issues with my broadband it just stopped. Working I reset it multiple times and switches it off n on etc but seems to be having issues. :/. Was watching @CW_Riverdale
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Gina
(@squishybugbutt) reported
@bt_uk wifi has been down for hours
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Kaz
(@cazzie_k) reported
@BTCare absolutely shocking service. 4 days to sort out a bill that was your error. Numerous calls and still no broadband. 100% guarantee I don’t think so!
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Alice Ridgway
(@alicejridgway) reported
Just had my now almost daily call with @bt_uk. On hold for ages to find out the address on my account has not been updated and it's basically like the conversation I had yesterday (and Friday...) never happened. Waiting for a call back (we will see if this actually happens). Eugh
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🌳 🌱 sherbsville 🌱 🌳
(@sherbsvilletv) reported
@bt_uk hi i sent a dm, as my internets slow. pls can someone look into it? ty
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Katie Humphreys
(@hovemonkey) reported
@bt_uk Hardly. It's just " nothing is happening, we will chase up next week". I mean if we knew what the issue was ...
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Georgia
(@bi_george_) reported
@bt_uk Your telecoms customer service staff are very rude. My partner has had 8 phone calls relating to a prior workplace and has asked each time for his details to be removed from the system. This time the lady put the phone down on him when he was saying it was frustrating. 😡
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steven jones
(@Thee_SteveJones) reported
I’m replying to @bt_uk - but terribly slow as only on mobile
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David Jeffery
(@dkj101) reported
@bt_uk This isn’t good enough 50 network failures in a month with no explanation no root cause provide and no confirmation of a permanent fix.
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Stuart Parkinson
(@StuartParkinson) reported
@bt_uk There’s a fault that Open Reach have been unable to fix for over 2 weeks and today the unbreakable hybrid has broken down and is impossible to connect. It’s marketed as unbreakable ?!?
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Andy Gibson
(@AndyGibsonTV) reported
@BT_UK Any idea when your system will recognise my account and let me sign in?
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Sue McKichan
(@suemckeeks) reported
@bt_uk Have just upgraded my BT TV package on advice of one of your team i order to get @alibi_channel but I can’t find it even after retune. No ch312 as suggested. Can you help please?
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Saumen Panda
(@SaumenPanda) reported
@bt_uk Astonished to read your response. Did you predict that BT will fail to turn it around in promised time? They have already failed once - originally supposed to be on 19th. Today I am told repair will happen on 27th. WILL IT EVER BE FIXED?
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David Jeffery
(@dkj101) reported
@bt_uk I'm getting fed up with my fibre connection constantly falling down. It been down 50 times in the last month for anything from 4 minutes to 8 hours. And your hybrid connection is rubbish, it isnt seamless as I lose any work Im doing. when are you going to sort this out?
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Lucie
(@LucieCrowley) reported
Would not recommend @bt_uk to anyone!! Moved house on Friday and booked internet for 23rd. Assured it would be sorted considering needed to work from home and today we still have no Internet and can't get it until the 2nd September 😡😡😡 customer service has now hung up too...
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Ian Perry
(@IanEnvironment) reported
@bt_uk Lesley, see above. Your companies disrespect for my time is as bad as the disrespect for people with disabilities. Read above I was promised that this unlawful obstruction of the highway would be taken care of at the start of August. The guy responsible doesn't want to do it.
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Shirley Hesp
(@HespShirley) reported
@BNTeesside With all the problems ongoing and no one seems to care about the customer. Looks like @bt_uk I'll be going back to @VirginMedia
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Rachael Jeffers
(@rach_jeffers) reported
Hey @bt_uk can you tell me why my internet drops out every Tuesday? Always in the middle of a client call too! Tried to report but always told there’s no problem…#HELP
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Nicholas #StopSIM 💙🇪🇺🇬🇧🇪🇸🇮🇨Ⓥ🌹
(@NicholasHayman) reported
@bt_uk Not yet. Aren’t we meant to get unlimited mobile data with Halo when our broadband goes down?
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Johnny Street
(@_JonathanStreet) reported
@bt_uk, I'm having broadband issues at the moment. I have a mini hub, can I just turn it on and use it - or will I be charged or is any other setup required?
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Debbie Bennett
(@DebbieBennettPR) reported
@BTCare so the twits at BT send an internal engineer when they know it's an external problem - no words!!
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Katie Humphreys
(@hovemonkey) reported
@bt_uk placing an order to move home service for the beginning of July and we are galloping towards the end of August with still no internet. Just "update" after "update" with no information other than the next "update" will be next week. It would be funny if it wasn't tragic
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Saumen Panda
(@SaumenPanda) reported
@bt_uk Please pay me compensation and let me move out of this mess called BT. It’s more than enough. I will never be a BT customer in my life.
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Julie Blakley
(@JulieBlakley) reported
@bt_uk My daughter and I go homeless on 30 August because my landlord is selling. We likely have to move into homeless B&B and BT want me to pay off the 18 months I have left on my bb contract to cancel even though there's nowhere to move service to. After 10 years of custom.
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Clare
(@Tofflee) reported
@bt_uk The issue was reported at 1445 but it says no time available for a fix.