BT (British Telecom)

BT (British Telecom) Outage Report

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 12/04/2025 14:45

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Bury St Edmunds, Bristol, Newport, Hammersmith, Harrow, London, West Drayton, Croydon, Blackburn, Batley, Brighouse, Barnet, Okehampton, Greater London and Worcester.

Loading map, please wait...
City Problem Type Report Time
United KingdomBury St Edmunds Phone
United KingdomBristol Internet
United KingdomNewport Phone
United KingdomHammersmith Internet
United KingdomNewport Internet
United KingdomHarrow Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • hrc2898 hamish (@hrc2898) reported

    You’re ******* useless too @btsport. Cover what’s going on outside rather than showing VIP’s who had no issues getting in and analysing a player for the 738th time tonight

  • paulokeeffe64 Paul O'Keeffe (@paulokeeffe64) reported

    @adstack68 @btsport If that's true then there should be sanctions. Some people never learn.

  • Philipsallan Phil Allan (@Philipsallan) reported

    @btsport - get your presenting team up to speed and let them know what’s happening outside. Fans waiting for two plus hours. UEFA are NOT correct saying it’s a late arrival. Shocking organisation and you’re letting your pundits down.

  • nonclumping Mal Harries (@nonclumping) reported

    @GaryLineker Really? Are you kicking off & causing trouble? Or did you leave it too late? No, then tell that pile of shite channel @btsport & the muppet they have presenting. Joke channel, joke company 🖕

  • NickBritten Nick Britten (@NickBritten) reported

    This is woeful from @btsport major story outside the #ChampionsLeagueFinal stadium and no pictures or reports, just boring filling from inside with them admitting they have no idea what’s happening. Really poor. #lfc

  • MaraTime14 Mara Time 🇷🇺 ⚒️⚖️ (@MaraTime14) reported

    Have Americans taken over the Champions League? What should have been a really decent game of football is a **** show of kuntz with a smell of tear gas. Doubt I will bother subscribing to BT sport after this. #BTsport #ChampionsLeagueFinal

  • mumblesboi87 Charlie (@mumblesboi87) reported

    Terrible coverage from @btsport so far since the delay, no reports whatsoever on what’s happening outside

  • grimmer1895 ⚒Grimmer⚒ (@grimmer1895) reported

    @TheSullis @btsport Small number ? There's hundreds climbing walls and gates causing a crush which if any fans would know how horrific that can be it's them but idiot mob rules

  • norfldn2 nick (@norfldn2) reported

    Rio don’t half talk some **** worse than Owen #RioFerdinand #btsport #UCLfinal

  • Liverpoolcallin James O'Leary (@Liverpoolcallin) reported

    @btsport your presenter Jake Humphreys is absolutely awful

  • LlandudnoHostel Right by the sea! (@LlandudnoHostel) reported

    @SemakDanylo @bt_uk Not working for me just Hd

  • SosijFred Fred (@SosijFred) reported

    Sort your ****** camera work you stupid ***** @btsport !!!

  • MrRyanLeister Ryan Leister (@MrRyanLeister) reported

    @connorl172002 @btsport Have a look at the videos and then see if it’s me that’s stupid.

  • underseamonkey Undersea Monkey 🇪🇺 (@underseamonkey) reported

    To be clear, any talk of fans arriving late or of bad behaviour by Liverpool fans is a lie from @UEFA. They have been waiting hours to get in, calmly, peacefully. The Paris police have pepper sprayed journalists and tear gassed fans. @btsport @bbc5live #ucl #UCLFinal

  • AlwaysBlue7 AlwaysBlue (@AlwaysBlue7) reported

    They @btsport don’t want to tell you the truth , ‘fans’ with fake tickets causing problems. Never them !!

  • Velondon @shburnham (@Velondon) reported

    @jaymbee @btsport Ah brilliant, thanks! Feel pretty stupid now. I’d only tried watching via Sky and it didn’t work.

  • Steven52841 Steven5284 (@Steven52841) reported

    @adstack68 @btsport Dangerous speculation and **** talk Austin.

  • randumone Putin you C*NT 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇺🇦 (@randumone) reported

    Respect to @btsport for putting the #ChampionsLeagueFinal on free to air........something @SkySport would NEVER do #LiverpoolVsRealMadrid

  • liamfjournalist Liam Fitz 🇺🇦 (@liamfjournalist) reported

    Is the @btsport @YouTube channel having issues? Mine keeps cutting off! #BTSport #ucl #UCLfinal

  • TomClisham Tom Clisham (@TomClisham) reported

    Poor coverage this from @btsportfootball. None of them have a clue what’s going on. You’d think they’d have an outside reporter like every other broadcaster do so they can explain fully what’s going on. #btsport #LiverpoolVsRealMadrid

  • Shadychinniah09 Shadrach Chinniah (@Shadychinniah09) reported

    Is the something wrong with the commenters voice . @btsport Sound **** here in South Africa..does he have a soar throat

  • PaulMc61 Paul McLaughlin (@PaulMc61) reported

    @btsport please don’t gloss over the issues outside the ground and teargas being used, 1000s of @LFC fans with no tickets storming the security gates, take a look on social media 🙄

  • mark_spruce Mark Spruce (@mark_spruce) reported

    @Russt_29 @MrRyanLeister @btsport Oh my Liverpool mate has already said he knows people there it’s definitely not their fault so why haven’t the real fans had the same problem?

  • thejonreeve JR (@thejonreeve) reported

    The @btsport panel are absolute idiots. Major news story outside and @mrjakehumphrey asking the panel if they're "ready for it". Dreadful, tone deaf reporting. Address the issue. Liverpool fans are misbehaving

  • 1cazyb Carole Bayliss (@1cazyb) reported

    @AndyK_LivNews @btsport this is a disgrace . Horrible feeling of dejavu - olive blame the fans and they’ve been outside for hours -

  • ManCityPal MCFC OK (@ManCityPal) reported from Wilmslow, England

    Michael Owen @btsport you know what’s happening outside. Your ******* fans are rushing the gates to get in. Worst fans on the planet.

  • Barleyboo_2 Kim-burr-ley (@Barleyboo_2) reported

    Was it the poor transmission from @btsport or was @Camila_Cabello actually boo’d? 😱😱 #LiverpoolVsRealMadrid

  • Chopperholic1 Chopperholic (@Chopperholic1) reported

    @adstack68 @btsport Unless you're there and amongst it then you know no more than anyone else. I guess the availability of evidence was never a prerequisite for justice... restorative or otherwise...???

  • adamriv7 Adam Rivett (@adamriv7) reported

    Any chance of a re-run from last years final please @btsport. This **** is getting boring.

  • stevebarnes72 Steve Barnes (@stevebarnes72) reported

    @MrRyanLeister @btsport This is bollocks. All journalists have been saying for the last 2 hours the organisation is awful. A spot of research rather than bias wouldn't go a miss