BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Glasgow, Bournemouth, Cwmbran, Manchester, Hereford, Birmingham, Bristol, Banbury, Nottingham, Southampton, Oxford, Dagenham, Halifax and Oldbury.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Glasgow |
Internet | |
| Bournemouth |
Internet | |
| Cwmbran |
Wi-fi | |
| Manchester |
Total Blackout | |
| Hereford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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rob
(@scholarrob) reported
@Mac1965 @btsport Premier league football is not about the diehard fans that are totally devoted to their clubs and live for match days, it is totally just about money, tv dealss and viewing figures around the world, none devoted fans who enjoy the VAR **** for the bit of suspence. Its bollocks!
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fitzchivalry
(@kaminski324) reported
@bt_uk on your renewal deal email it says I won't be charged more than a new customer but the deal doesn't come close to matching the latest new customer offers.i don't want to leave but may have to.
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John Pritchard
(@werkware20) reported
@bt_uk I’m attempting to become a new customer, so far I have tried to ordered twice, got order number, no receipts and cannot track on your website as it hangs. Shall I try another provider?
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David Grant
(@grantrobots) reported
@J_Langston_NUFC @btsport It’s absolutely terrible isn’t it! No enjoyment in it at all!
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Tracy Kingdon
(@tracykingdon) reported
@bt_uk is there an issue with your email server? I have not been able to send emails for a couple of days.
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Mike Crotch
(@potatohead9877) reported
@bt_uk Thanks, but you are the named help service for the BT Group not just BT. BT Wholesale is part of the BT Group and I need help regarding BT Wholesale.
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Jonesy
(@CraigLiamJones) reported
@bt_uk Raised a complaint a few weeks ago and I’ve had no contact whatsoever from yourselves and I even had to reopen the complaint as you closed it without resolving it! I am also being chased for a bill for services I don’t want and am not using. Sort this out please
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Peter 🏳️🌈
(@gatesheadgeek) reported
@bt_uk I was told that your policies are to provide different upgrade prices to different existing customers. A neighbour is getting a better service for £10/pm less than I was offered, but it was impossible to give me the same price.
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Ross Palmer
(@rossp77) reported
from
Burton, England
@btsport how can you sit there and allow the likes of @RobbieSavage8 @chris_sutton73 Steve mcmanaman and Co speak so much rubbish on your shows. Obviously show a clear anti nufc fans agenda. How can they not report on how bad nufc are under steve bruce. The stats are there for
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Gary Lilley
(@garylilley88) reported
@bt_uk The issue being we got through to them in 5 minutes when you select to cancel broadband! She was rude, unhelpful and tried to rip me off so bye bye BT, thanks for the service but the customer service is ridiculous! I only wanted to upgrade to which the website wasn’t letting me!
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Jonny
(@Jonny1865) reported
That was the worst trailer for a podcast iv'e ever seen @btsport #UFC255
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. Charlotte☁️
(@CharlySlade) reported
@bt_uk No 😭, can someone help me please?
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JiM tHe GaS
(@jimthegas) reported
@carmen89hy @bt_uk Don't hold any breathe with a resolution anytime soon.
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Ms Frizz
(@IMBEINGALERT) reported
@bt_uk Dropped out repeatedly, text service said line was fine- still dropping out
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PS
(@steeleyp_) reported
@MrBenRice @btsport In a perfect world, we would have 2160p with HDR but we still seem years off. SD looks awful on my TV but even Sky's HD is bad because they jam so many channels onto the same transponder to save money, it pushes the bitrates to just about passable as HD.
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Richard G. Clegg
(@richardclegg) reported
@bt_uk I have checked the database and registered interest yes. I honestly wonder if it is some oversight or issue in the database since it is a very central place with fibre nearby.
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Lee
(@CornishGooner87) reported
@bt_uk can I have some help please
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Neil Tomlinson
(@Wheely73) reported
@bt_uk internet order on 12th Oct. Still not connected. Still not working from home. #COVIDIOTS #covid #shambles
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Anthony M
(@tonym7777) reported
@btsport Please don’t palm this off on a local network issue. I could stream other bt sport content, chromecast from YouTube/ Netflix etc, so it’s definitely a bt sport fault thinking I have legacy streams open. I get BT sport through my EE contract
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Eashan
(@Eashan16_) reported
@KasiaMieszczak @bt_uk It's down
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Gary Roberts
(@GaryRob14894282) reported
@bt_uk Had no broadband or phone all week you said it would be fixed on Friday morning 20th still not working the only reason I have BT is to watch MotoGP and pay over £85 for the privilege now I’m going to miss the most important race of the season the last one 😡
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Peter 🏳️🌈
(@gatesheadgeek) reported
@bt_uk Thanks. I’ve now worked out that I’ll save money & get a better service by paying your Early Termination Fee and moving to one of your competitors.
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Philip Loveland
(@Djphilla) reported
@bt_uk Broadbsnd just died in Wokingham, has been a very reliable service for 2 years. Nothing changed in house. Need help!!!
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Kasia Mieszczak
(@KasiaMieszczak) reported
@bt_uk we don't have any internet in RG40 area. I can't find a way to check if services are down on your website (except only if I have my landline number - who below the age of 30 knows this). We tried the old restart, unplug etc
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Anthony M
(@tonym7777) reported
@btsport I’ve tried that before. It doesn’t tell you how to fix it, just how it occurred. The only “fix” it suggests is to wait, which isn’t working properly. I appreciate you need a strict policy to prevent piracy but it’s that strict it’s preventing genuine, paying users from watching.
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DBIGDOG
(@DBIGDOG35) reported
My god @MotoGP my god @btsport i know your english but Jesus christ sam lowes has a broken wrist 1st person in moto gp history to race while injured Unreal give a bloody break #englishaboutenglish 🙈
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firsthandcards
(@firsthandcards) reported
@skyhelpteam please chase @bt_uk to fix the broadband problem affecting #wokingham
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Carmen Hy
(@carmen89hy) reported
@bt_uk another engineer failed to turn up, this was the 2nd appointment as they didn't turn up on the first time. Last chance to get us connected or I'm changing provider. We've been without Internet for 2 weeks. Temporary connection too slow to even make a WhatsApp call #fail
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PS
(@steeleyp_) reported
@MrBenRice @btsport They're just clever in how they advertise it. My bill says 'Sky Sports - Complete' but there's also a separate 'Sky Sports - HD' charge. It's bundled together as 'HD as standard' but it's still broken down separately for billing.
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Vole
(@dustyvole) reported
I swear, the internet I’ve had at this flat for the past 5 months makes me want to scream everytime I use it, better off using my 4G since @BT_UK can never help 👍🏻 0.5 mbps and constant disconnections get you nowhere, especially when working from home