BT (British Telecom) Outage

Is BT (British Telecom) having an outage right now?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

November 14: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

BT (British Telecom) Outage Map

The most recent outage reports and issues originated from Croydon, Oakham, Balham, Bangor, Bristol, Hayle, Plymouth, London, St Albans, Southampton, Edinburgh, Dundee, Birmingham, Slough and Derby.

Croydon Internet
Balham Internet
Bangor Phone
Bristol Phone
Hayle Internet
Plymouth Phone

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • C_Collins1994 EKHO (@C_Collins1994) reported from Oakham, England

    BT having a massive logo in the middle of the pitch whilst the game is broadcasted on ITV is the greatest of shit housery #ITV #Bt #BTsport #England #england1000

  • dhoworth1 David Howorth (@dhoworth1) reported

    @bt_uk This has all been done previously some 2 months ago, someone needs to own this issue, it is not acceptable. You have no idea the distress this has caused my mother. @Ofcom

  • tbhchelseax chelsea (@tbhchelseax) reported

    @bt_uk had nothing but problems from I joined BT it’s a joke!!!

  • mark_sharratt Mark Sharratt (@mark_sharratt) reported

    @BTCare looks like your online ordering service is down. Shame, as I was going to place an order.

  • tomblackwell8 tom blackwell (@tomblackwell8) reported

    @bt_uk your WiFi and customer care is terrible... We always have problems and they only seem to get worse after it gets "fixed" good job! 👍🏽

  • lesleyj28 Leisurely Leserley 🐉💜 🎥 (@lesleyj28) reported

    @paulrstamp @ArgosHelpers With @BTCare’s help I got it to work. What an absolute faff!!

  • lesleyj28 Leisurely Leserley 🐉💜 🎥 (@lesleyj28) reported

    @bt_uk Thanks Chris. I’ve done that and it’s still not working. The instructions are useless! At least the BT ones were clear! Will be returning to @ArgosHelpers !!

  • pete58545448 Pete (@pete58545448) reported

    @btsportmotogp @MotoGP @lorenzo99 @btsport Never liked him tbh

  • MattGlynnWRC Matthew Glynn (@MattGlynnWRC) reported

    @palmerpaul81 @virginmedia I get the same issue with @bt_uk homehub @palmerpaul81 and I have FTTP @ 300mbps. Anything wired is perfect, WiFi totally useless. Mainly on iPhone or iPad.

  • jack_govan Jack Govan (@jack_govan) reported

    So BT asked me to DM them, I did and they told me that as I am not the account holder they can tell me nothing. I AM THE ACCOUNT HOLDER @BT_uk. I have no phone or internet until "possibly Monday" according to @BT_uk it is time to switch to someone who can provide a service.

  • Kirky_KO Jack (@Kirky_KO) reported

    @ginger_hels1989 @bt_uk Nooooo don’t say that!!! It’s been a week already that’s terrible :( I keep getting told the problem is worse than they expected lol

  • shaunp81 Shaunp81 (@shaunp81) reported

    @palmerpaul81 @bt_uk Easy fix, lay off of the porn Paul!

  • jack_govan Jack Govan (@jack_govan) reported

    @bt_uk It is a fault I am currently experiencing, I was told the problem would be sorted by yesterday evening, I called this morning and was told BT "hopes" to have it sorted but Monday. It is simply not acceptable, I am Currently looking at other service providers.

  • palmerpaul81 Paul Palmer (@palmerpaul81) reported

    @bt_uk Hello, speed in is fine 20-35mbps normally. It’s once the hub sends the signal. Freezes a lot especially on phones, to the point I quite often turn my phones WiFi off.

  • _itsamomsworld_ 𝕃𝕚𝕤𝕒 - 𝕀𝕥'𝕤 𝔸 𝕄𝕠𝕞'𝕤 𝕎𝕠𝕣𝕝𝕕 👐 (@_itsamomsworld_) reported

    @bt_uk Finally my network came back on 3pm today. Happy now but still angry that I have had no network since Monday and it has taken all week to fix the problem. I was even offered a £10 reduction on my bill which I found kind of insulting to say how long I had gone without service

  • dhphoto dhphoto (@dhphoto) reported

    @IamAustinHealey @ChampionsCup @BrianODriscoll @btsport I never realised B'OD was so short

  • randka1 Rich (@randka1) reported

    @bt_uk @WeAreOpenreach had 4 mornings off now waiting for you two company’s to sort your shit out , useless let down yet again today just keep getting BS , get my fecking phone line on, it’s ridiculous how long it’s taken so far

  • randka1 Rich (@randka1) reported

    @bt_uk @WeAreOpenreach sick 2 death of being messed around by these muppets, another day some1 turns up giving me flannel sits in there van 4 a few hrs, bin waiting 2half months for a line into my house, ‘waiting 4 a hoist mate’ excuse again, never come across such incompetence

  • billy_moore William Moore (@billy_moore) reported

    @black_euan @bt_uk I’ve been without access for 4 days they sent a new router still doesn’t work pathetic service

  • YnysMonDol Emily Harker (@YnysMonDol) reported

    @bt_uk The problem is poor customer service, BT are not joined up in the information they are communicating, poor complaints handling, poor customer retention management, a lack of listening and a lack of anyone who is genuinely willing and able to help.

  • bhdcreative BHD Creative Ltd (@bhdcreative) reported

    @BTGroup @btbusinesscare Can you advise me on what the national issue has been today please

  • lazymichaela michaela (@lazymichaela) reported

    @bt_uk Husband off phone to your so-called customer support. His mum died 6 months ago but has had no sympathy or support with bills. Told there was no email address to complain to. Great comms for a comms company! Needless to say we'll be cutting off ASAP and not recommending to others

  • YnysMonDol Emily Harker (@YnysMonDol) reported

    @bt_uk He is having problems signing up to ANY deal due to the confusing messages between advisors, email comms, and your website. After over 4 hours on the phone to #BT today alone, I think he’s had enough.

  • JTVaughn JT Vaughn (@JTVaughn) reported

    @bt_uk All lights on. Page says no known problems. 3 hours gone and still no internet. Rebooting router didn't work.

  • TomLong78 Tom Long (@TomLong78) reported

    @JAYNEHAMILTON2 @StourbridgeFC @EastleighFC @crewealexfc @btsport Typical. I just cancelled my @btsport subscription as there was never anything worth watching 😂

  • sambrook_paul Paul Sambrook (@sambrook_paul) reported

    @btsportmotogp @lorenzo99 @MotoGP @btsport Sad day for MotoGP perhaps Jorge will reflect on his decision over the coming months and return in 2021. Never say never.

  • liviciousx Olivia ♡ (@liviciousx) reported

    @btsportmotogp @lorenzo99 @MotoGP @btsport I’ve never liked Jorge but I’m upset at this. It’s never nice to see one of the greats that you grew up watching have to bow out after such a poor season. He deserved a better end to his career

  • JoshuaMyles18 Joshua Myles (@JoshuaMyles18) reported

    @bt_uk disgraceful the way I have been messed around by your service for the past 2 days. An engineer tampered with the box outside my house yesterday and cut off my internet by accident. Meant to be coming out to sort it this morning. Not arrived. Been messed about so much!

  • YnysMonDol Emily Harker (@YnysMonDol) reported

    @bt_uk He’s been given conflicting answers, different packages, varying prices; emails that misalign to advisors’ promises; a lack of any attempt to keep his custom; a complaint that wasn’t logged; BT are the only Broadband provider to his home, so he’s stuck.

  • andrewwhyman Andrew Whyman (@andrewwhyman) reported

    @bt_uk So that leads me to believe that you're slowing it down somehow because it doesn't happen when using other protocols like HTTP or FTP.

  • JTVaughn JT Vaughn (@JTVaughn) reported

    @bt_uk internet down for 2 hours now in the 01424 area. Thousands of reports on down detector for UK outage. Come on guys

  • andrewwhyman Andrew Whyman (@andrewwhyman) reported

    @bt_uk I'm on 300Mbps fibre and I am lucky to get 10Mbps over the VPN. I can get 150Mbps without it to the same location - it should not get that slow. I have tried various VPN solutions and to multiple locations and get the same issue.

  • RealLifeWookie Beardageddon (@RealLifeWookie) reported

    @bt_uk This was after my Internet went down initially I had these problems.

  • ithilwehn Lisa Dalton (@ithilwehn) reported

    @bt_uk Not spoken to anyone at all, we've had great service with no interruptions at all, also the number just seems funny.

  • DeDemontford Emma Abdalla 👽 (@DeDemontford) reported

    @bt_uk No, you've routed around the issue now.

  • JimmieGP_ Jimmie Harrison (@JimmieGP_) reported

    @courtssss_ @TommoRiley @btsportmotogp @KeithHuewen @lorenzo99 @MotoGP @btsport He’s got a major confidence issue which derived from his horrendous injury filled year. If he overcame that, and had a bike with genuine front end feel & better rideablity, I genuinely believe he would win races again. He won 3 times age 31, 1 year later his talent hasn’t gone...

  • RussWWFC Russell Cox (@RussWWFC) reported

    @puffpuff65 @wwfcofficial @TranmereRovers @btsport Might be a bit tight, worst possible time sadly

  • MatthewShelley Matthew Shelley (@MatthewShelley) reported

    @bt_uk I keep asking BT what the cancellation fee for a service would be IF it was ordered then not wanted. They insist on my account number. This is basic consumer information and should be openly available. They have an online PDF with details for some services but not others.

  • UKsHypnotherapy Claire Hegarty (@UKsHypnotherapy) reported

    @btbusinesscare can you please send me a contact number to get help with my line as all the 0800 numbers I am calling are just ringing and ringing, thanks

  • PaulKirby36 TheUKDude (@PaulKirby36) reported

    @MattS91ST @bt_uk It wasn't a DNS issue, I also already was using Googles DNS Servers and half the internet was down for me, couldn't even ping my server by IP, so it was a routing issue loads were having.

  • TommoRiley Tommo ⛵️ (@TommoRiley) reported

    @JimmieGP_ @courtssss_ @btsportmotogp @KeithHuewen @lorenzo99 @MotoGP @btsport Bruv go get a job and get off giving people shit on Twitter 😂😂😂😂

  • thejonbunce Jon Bunce (@thejonbunce) reported

    @bt_uk @BTBusiness @btbusinesscare BT now confirmed that there was a BT “backbone” infrastructure failure: Traffic has been diverted round this issue.

  • PaulKirby36 TheUKDude (@PaulKirby36) reported

    @MattS91ST @bt_uk I think BT had a routing issue that affecting a lot of services, but it "should" be back up now. At one point BT's Site was also down to me, Netflix was still working though, so I watched that until it all came back up.

  • MattS91ST MattS91 (@MattS91ST) reported

    @bt_uk Cant' really report the issue because your website isn't working. Then again the problem seems to be for the whole of the UK

  • LisaJCarrick LisaCarrick (@LisaJCarrick) reported

    @bt_uk Thank you for your reply but I simply can not bring myself to explain the problems yet again. Account closed ...

  • wayneofthenorth Wayne Ellison (@wayneofthenorth) reported

    Hey @bt_uk it would be really helpful if you communicated when your services are down, it's not like you have tonnes of businesses using your (shitty) service 🙄

  • horreurzontal Eddy Hartshorn (@horreurzontal) reported

    @bt_uk Any ideas on the issues with your services. Seem to be DNS related and somewhat sporadic.

  • fetishbootsxxx fetishbootsxxx (@fetishbootsxxx) reported

    @misslouisekay @bt_uk You back in now *** @bt_uk had an outage that on the phone they didnt know about!!! should be fixed now though x

  • Mikeyboy6571 Mikeyboy657 (@Mikeyboy6571) reported

    @bt_uk WiFi down in Grantham

  • TonyVuong97 Tony Vuong (@TonyVuong97) reported

    @makamutoo @RealLifeWookie @bt_uk Seems like a nationwide issue. On a few reddit threads regarding a game I play and everyone has figured out the common denominator is they all have BT

  • RealLifeWookie Beardageddon (@RealLifeWookie) reported

    Hey guys, sorry the Internet went down earlier. @bt_uk are investigating and hopefully we will be back as normal tonight.

  • andrew_salter1 Andrew Salter (@andrew_salter1) reported

    @ewenmurray77 @FortroseGC1793 @authenticgolf @Scottish_Golf @kingsmillshotel @pentahotels @MunroandNoble @HavershamBaker @ConciergegolfIE @KlerkxPeter @exec_tours @GolfMonthly @GolfWorld1 @NCG_com @RtgGolf @btsport If only it could @ewenmurray77 but being 150 miles away doesn't help either. Although Dalmahoy is currently on my doorstep with excellent winter rates 👍⛳

  • RealLifeWookie Beardageddon (@RealLifeWookie) reported

    @bt_uk @makamutoo @bt_uk this is me contacting you guys to let you know of the issue :)

  • ewenmurray77 Ewen Murray (@ewenmurray77) reported

    @andrew_salter1 @FortroseGC1793 @authenticgolf @Scottish_Golf @kingsmillshotel @pentahotels @MunroandNoble @HavershamBaker @ConciergegolfIE @KlerkxPeter @exec_tours @GolfMonthly @GolfWorld1 @NCG_com @RtgGolf @btsport Poor excuse Andrew, work can wait, yet I’m aware that’s not always true.

  • makamutoo Mattias F (@makamutoo) reported

    @bt_uk Also the student accomendation for Northumbria University in Newcastle is down and they have BT.

  • UD_Adventures Undiscovered Dests. (@UD_Adventures) reported

    Our phone lines are currentyl unavailabel due to an issue with BT. @btbusinesscare We are hoping to be up and running very soon. Emails are fine and live chat is working on the website.

  • hunterfrenchBA1 Hunter French (@hunterfrenchBA1) reported

    @btbusinesscare our cloud phones are not working and your help line is down. Please can you tell us what is going on.

  • DeDemontford Emma Abdalla 👽 (@DeDemontford) reported


  • GLEscapes Great Little Escapes (@GLEscapes) reported

    @Missnufc85 @bt_uk I'm on the phone with @bt_uk cloud voice support. They are experiencing a major outage with 'cloud phone' and 'cloud voice' that they now know about.

  • misslouisekay MLK (@misslouisekay) reported

    @bt_uk can’t get on to adult based sites, twitter also. My adult block isn’t on a few of us having the same issue