BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 01/09/2026 03:15

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Halifax, Cardiff, London, Milton Keynes, Newport, Normanton, Wolverhampton, Hammersmith, Blackburn, Glasgow, Wickford, Birmingham, Runcorn, Didcot and Edinburgh.

Loading map, please wait...
City Problem Type Report Time
United KingdomHalifax Internet
United KingdomCardiff Total Blackout
United KingdomLondon Internet
United KingdomMilton Keynes Internet
United KingdomNewport Internet
United KingdomNormanton Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • karshecomplaint AQK (@karshecomplaint) reported

    @BoxingKingdom14 @btsport @jakepaul Due to me being a vegan I'd say a knock down here

  • julesnorton Julie Norton 💙 (@julesnorton) reported

    @bt_uk New order placed but same issue happened again, order cancelled again and a further order placed in promised connection on Thursday. Expecting compensation for inconvenience

  • AriffK_88 Ariff 🥔 (@AriffK_88) reported

    @bt_uk 4G signal is awful here, has been for a while. What's going on? I can't find any information about issues in this area for mobile signal. Getting 2 bars ATM when I normally get 5 bars with the 4g symbol. Right now it's only 2 bars. No 4G signal.

  • Kanderin14 Kand (@Kanderin14) reported

    @bt_uk hi hoping this is the right place to ask. I'm trying to pay for a bt sport monthly pass but the payment screen keeps crashing, is there a known issue?

  • imalwaysright04 George (@imalwaysright04) reported

    @BoxingKingdom14 @btsport @jakepaul It was a slip but still counts as a knock down

  • ReKoill ReKoill (@ReKoill) reported

    How is @bt_uk broadband in Aberdeen SO unreliable? Literally gone down EVERY day this week, they send an engineer and say they find nothing wrong. Waste of money.

  • IBuyHigh420 Doctor B (@IBuyHigh420) reported

    @BoxingKingdom14 @btsport @jakepaul 100% a knock down, how is this up for debate? He didn’t trip on his or Paul’s feet, just got jacked with a stiff jab while he was coming in to throw his own.

  • Itani Itani (@Itani) reported

    @GISALEGEND @bt_uk @MartinSLewis hyper been the same price for past 4 years if anything gone down

  • hadariolothario Hadar (@hadariolothario) reported

    @BoxingKingdom14 @btsport @jakepaul He slipped. But because there was a punch involved, it has to be called a knock down.

  • carlosortiz06 Carlos Ortiz (@carlosortiz06) reported

    @BoxingKingdom14 @btsport @jakepaul If he doesn’t gets punches, he would never go to the canvas, and is actually his issue if he’s not in balance. Good call from the referee, legit KD.

  • lewis_reading47 Lewis Reading (@lewis_reading47) reported

    @bt_uk today is not the day to **** around with my connection

  • j_osborne Jarvis Osborne (@j_osborne) reported

    @bt_uk I keep getting issues with my BTTV Pro Box where the picture will pixelate. This is most frustrating when recording a show an it will pixelate and then jump. What can I do to resolve this?

  • thedopeygooner The ***** Gooner (@thedopeygooner) reported

    @bt_uk Hi guys. Thank you for getting back to me so quickly. I received a text from sky glass suggesting they would not charging me for the box office due to the issues with the streaming

  • rayhickinbottom Ray Hickinbottom (@rayhickinbottom) reported

    @bt_uk Would you like an easier question, it's quite simple, are you increasing what you pay your suppliers by the same % that you are increasing charges to customers a simple yes or no will help me to decide whether to stay with you or to cancel my contract

  • JoshuaIrish7 Joshua Irish (@JoshuaIrish7) reported

    @BoxingKingdom14 @btsport @jakepaul Both the punch made him slip knocked down

  • JacksDaLad OBE, Jack Coach Trip (@JacksDaLad) reported

    @BoxingKingdom14 @btsport @jakepaul Who cares. It made no difference. He won and would have only won by more if it wasn’t a Knock Down

  • kazza7891 Karen Dawson (@kazza7891) reported

    @bt_uk Terrible service from BT in relation to my parents and their home service!! Promises of call backs and complaint logging and no one calls them back. Please sort it out for your loyal elderly customers!!! Please respect your customers time waiting home for calls

  • TheAnimalDisco Melissa Blease (@TheAnimalDisco) reported

    Credit where it's due: @bt_uk have gone above and beyond customer services standards to make sure my mum's phone service remains uninterrupted during her home move this Thursday - can't thank them enough 🙏

  • Soapy777 Soapy (@Soapy777) reported

    @BoxingKingdom14 @btsport @jakepaul Definitely a knockdown but a poor mistake from Tommy. Amateur stuff.

  • 501TD Trevor D (@501TD) reported

    @BoxingKingdom14 @btsport @jakepaul He did slip …. But because he was actually punched it was a legal knock down

  • dharford79 Dave Harford (@dharford79) reported

    @MartinSLewis @bbc5live My nan is on end of life care. I had to move her to a home last week. Her room had no phone line. @bt_uk were amazing and sensitive to our need and arranged a new line instalment within two days. Urgently. Customer services were incredible on the phone and couldn’t do enough.

  • stavros20151 mick.stav (@stavros20151) reported

    @BoxingKingdom14 @btsport @jakepaul It ain’t even a question. There feet are like 5-10 cm apart then Jake throws the jab that lands clean on his chest that pushes Tommy backwards causing him to lose his footing. CLEAN CLEAR KNOCK DOWN.

  • jessyjule JESSY (@jessyjule) reported

    @bt_uk are you able to check if the internet is down in my area?? I can’t get onto any other site properly or make calls because I have poor signal. My WiFi doesn’t seem stable.

  • lothos Derek Lee (@lothos) reported

    @OpenreachHelp installed FTTP for @BTCare at my house on Saturday, but three days later my @SkyHelpTeam broadband is still active. Was told by BT my Sky account would get closed down automatically, and at install was told it would deactivate at midnight. Who owns resolving this?

  • frostefroste Patrick Frost (@frostefroste) reported

    @bt_uk - upgraded to super fast broadband- which of course doesn’t work and now have no broadband. @O2 - your mobile broadband also not working - taking my money and not getting anything in return. #brokenukplc

  • phillarrs Phil Larrs (@phillarrs) reported

    @bt_uk I mean the consumer price index is an awful measure of things … have Bt salaries and costs gone up 15% . Plus it’s amazingly poor timing as you announced the day before that you were changing the brand! Taking care of your customers !

  • frostefroste Patrick Frost (@frostefroste) reported

    @bt_uk Hi BT, I have called (but without Wi-Fi calling) as @O2 don’t give me 4G here either it is very hard to get anywhere but in theory service should resume “today”. Literally pirates in the 1600’s had better customer service / delivery skills. So I will just whine on here

  • robbie_flower_ Flower Bob (@robbie_flower_) reported

    @bt_uk then why tell me when you left that it would just start working in a 'day or so' ? Great way to treat new customers.

  • MattNDallasTX Matt (@MattNDallasTX) reported

    @BoxingKingdom14 @btsport @jakepaul Slip No one goes down from a jab

  • BigDoggeTom Big Dogge (@BigDoggeTom) reported

    @noIPv6 Just came back to this, didn't realise Cloudflare was in the trash list! What's their issue? Also, add @bt_uk to that same list, they have IPv6, but they give out a *dynamic* /56