BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 11/30/2023 03:05

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (11%)

    Phone (11%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Reading, London, Glasgow, Motherwell, Manchester, Wood Green, Birmingham, Ealing, Croydon, City of Westminster, Bradford, Sheffield, Paddington, Southwark and Maidstone.

Loading map, please wait...
City Problem Type Report Time
United KingdomReading Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomGlasgow Wi-fi
United KingdomMotherwell Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • cymruchris Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported from Church Village, Wales

    @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

  • tenisontheway L (@tenisontheway) reported

    @ksumnole___ @btsport @ufc I’m not even in the UK bruv. Seems like a global issue.

  • TheGeeMan007 TheGeeMan (@TheGeeMan007) reported

    @Hells4Heroes @bt_uk internet companies have been known to throttle back the speeds after a while They give you what they advertise then throttle back hence the slow speeds I did see somewhere you can buy these amplifier things that use wide band so it’s harder for them to throttle back apparently

  • BayleyPantlin Bayley (@BayleyPantlin) reported

    @ksumnole___ @btsportufc @btsport Exact same issue. Shite company

  • sephenon Luke Sephenon (@sephenon) reported

    @bt_uk I do, I’ll have to get someone to call tomorrow afternoon as we are having problems with signal. The Internet/ wifi is still down and still haven’t had a text or phone call on what is happening with the situation. Thanks for all the help

  • Geordfos GF (@Geordfos) reported

    @btsport It's really bad that BT sports must be gagging for Mcgreggor to come back so they can justify the PPV cost. The only reason I have kept it was for the UFC fights but with the cost of living and the fact that they now want PPV it's gonna be the first thing I get rid of.

  • RobertS66021134 Leeds United memorabilia collector (@RobertS66021134) reported from Garforth, England

    @Hells4Heroes @bt_uk I’m with BT Helen.. & my Wifi was terrible at the time, they sent me out a new up to date router & boosters for free.. they can test the speed remotely for your Mum. I have worked in telecoms previously & they’re the best provider.

  • EskiyaSC Murat Karaaslan (@EskiyaSC) reported

    @GGZiiSocial @bt_uk Whoa wtf man, so you've been downthrottled on purpose then? I don't get it man these hub speeds would help you out greatly

  • Mikegoose1969 michael goosetree (@Mikegoose1969) reported

    @btsport #UFC282 You greedy bastard's, a huge monthly subscription is not enough for u guys. Every dumb idiot who pays u for something that we have already paid for is stupid. I will not be renewing my subscription. In a time of hardship you show your true colours. #leaveBT

  • John_doherty15 John Doherty (@John_doherty15) reported

    @bt_uk what is up with your broadband tonight. Major outage yet in Northern Ireland, yet no heads up until you go searching through your painful app/system. Poor customer service.#btoutage #poorcustomerservice

  • IjordyhdLight jordan (@IjordyhdLight) reported

    @btsport I want a full refund for my monthly pass. I tried calling, no answer for over 40 minutes. I tried making a complaint on the website and the site won't allow me to do more than 4 words before it tells me to keep it a min of 250 characters. £25 a month. Ufc 280 should be-

  • Jamesb1989 James Bradley (@Jamesb1989) reported

    @bt_uk No it never got working and seems others had the same issue

  • Jay82345719 Justin (@Jay82345719) reported

    @btsport I've paid for this ppv and you keep cutting the sound on interviews and corner instructions. By definition I'm over 18 and have bought the ppv....could you treat us like adults as this is not an ofcom requirement. As ever you're ripping off your customers.

  • Eldandoerino phil.je.suis (@Eldandoerino) reported

    Can’t believe I didn’t realise the ruthlessly greedy @btsport would charge for this utterly **** card, reminds me I really do need to get round to cancelling on Monday.

  • XtrmBeast Salty Sean (@XtrmBeast) reported

    Bruh @btsport rolling the commercials on the first round of the fight WTF

  • robin_wahedi R.W.8.9 (@robin_wahedi) reported

    The biggest **** show of the night goes to @btsportufc @btsport for putting this card on box office absolut shambles and robbing your paying customers! *********

  • UKPhillies UK Phillies (@UKPhillies) reported

    @tpilla @btsport Yep poor from BT!!! Now on WIP audio

  • vanillaweb Paul Andrews (@vanillaweb) reported

    @Hells4Heroes @bt_uk Cancel the contract and get a 4g dongle ( having checked 4g coverage first )

  • discodeebs Deebs (@discodeebs) reported

    Five days since @bt_uk were supposed to install broadband. Endless phone calls, broken promises and verifiable lies across 8 customer support team members later we still are without internet. As someone working from home, they are endangering my job. Disgraceful. Pathetic.

  • bigwillystylin wumm (@bigwillystylin) reported

    @btsportufc @btsport absolute joke BT - already paying for UFC package and box office app broken anyway so even if I wanted to pay I couldn’t

  • wildxse7en ワイルドセブン (@wildxse7en) reported

    @btsport i paid my subscription to watch the ufc tonight and it cut off after the prelims and your customer service didnt do ****. give me my £25 back.

  • AnnabelBeeforth Annabel Beeforth (@AnnabelBeeforth) reported

    @bt_uk Hi, I have been impressed with BT so far, you guys have arranged a 'Halo' wifi backup to be sent Monday. Just hope it works. Wifi is still down due to the fallen tree & we've been advised it will be back Wednesday latest. Thank you.

  • eva81695623 Ryan Evans (@eva81695623) reported

    @bt_uk - Noticed a few openreach engineers on my road in Coventry messing around with cables and haven't had internet since Friday. Is this an issue you are aware of and how do I escalate this?

  • willyd1984 ***** dunlop (@willyd1984) reported

    @norman2390 @btsport That and the fact the co main event was never really a fight!

  • ksumnole___ Nole (@ksumnole___) reported

    When you buy UFC PPV and can’t even watch it easily on a TV… I’ve just paid £19.99 to watch it on my phone. Stupid is an understatement. @btsportufc @btsport

  • nufchagz Nuff (@nufchagz) reported

    @btsport just paid £19.95 to watch ufc 280 on ppv and you start playing crowd noises over the post fight interviews? Terrible coverage. Would like a refund please

  • newpleasebekind J C (@newpleasebekind) reported

    @Hells4Heroes @bt_uk BT. Are the worst for customer care I know 3 people including my daughter who waked day to get things sorted

  • Hells4Heroes Helen (@Hells4Heroes) reported

    @nospin_43 @bt_uk The router they supplied was useless, my son got her one which works better, but it's still painfully slow.

  • SniperRaisbeck Raisbeck (@SniperRaisbeck) reported

    @bt_uk inflation + 3.9% price rises.. April 2022-23 a 22% rise in 13 months ? YOU are part of the inflation problem .. where customers pay for privately owned 5g and full fibre network investments (not shareholders). Your leaders are the corruptors of Capitalism,the destroyers of it.

  • GGZiiSocial GGZii (@GGZiiSocial) reported

    @EskiyaSC @bt_uk Basically it appears paying for Fibre to my house gives me way worst speeds than a mobile phone contract. If I could guarantee the connection would be as stable as wired, I'd just switch to this full time