BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Newham, Muswell Hill, London, Dudley, Kettering, Walsall, Glasgow, Yateley, Delabole, Brighton, Crewe, Mauchline, Woodford Green, Ilkeston and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Wi-fi | |
| Muswell Hill |
Internet | |
| London |
Internet | |
| Dudley |
Total Blackout | |
| Kettering |
Internet | |
| Walsall |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Russell
(@RussellR13) reported
Might be nice if @bt_uk would do something about fixing my dead line and poor connection. Apparently they are 'Working on fixing the problem' but I've seen and heard no evidence of that and had no updates for two days.
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Andy
(@andyday414) reported
@btsport pretty poor picture for Leicester v Sale. Is there a problem? #GallagherPrem
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Dave Church
(@CaveDhurch) reported
@bt_uk my internet is cutting out constantly and has been for the last few days. How do I fix this as its very frustrating!!!
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Mel
(@mel4nie80) reported
@bt_uk Hi Paula, According to the team you referred me to it is a BT wifi streaming issue and not a box office app issue. Where do I go from here?
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Alex Brummer
(@albrummer) reported
@bt_uk Don't customer care appalling!
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darryl Challice
(@daggsy1878) reported
@btsport I’ve recently signed up to by sport again on my phone through the app, I’m trying to get it connected so I can watch it on by sport Chanel on my sky, I’ve rang customer service and I’ve been on hold for 45 mins, terrible form, maybe you can help ?
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Famousfor15mins🏆
(@Famousfor15mins) reported
@bt_uk absolutely abysmal ‘customer’ service 4 engineer visits, trying to do work that was never requested in the 1st place, call operators who lie and deliberately cut off calls. Can you please advise how I can re-raise a formal complaint and which ADR scheme you are part of?
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Spring Beauty Room
(@Springbeautyr) reported
@btbusinesscare Except customer care can’t help - I have attempted this route twice and raised a compliant to have it closed with no resolution.
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TrevalganHolidayFarm
(@TrevalganFarm) reported
@btbusinesscare Would not advise anyone to use BT, no customer care and they change their tariff to suit them even in a so called contract!! #useless #noidea #customercareless
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darryl Challice
(@daggsy1878) reported
@btsport any danger of a reply ?? The women who finally answered was very sarcastic about the amount of time I had to wait for her to answer the call, she then decided to fob me off to bt box office, where it is not there department so was unable to help me.
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Robert Morley
(@robmorleyuk) reported
@bt_uk WiFi and streaming are different issues. With so many households limited to a peak 3mbs broadband this is false representation. Knowingly misleading advertising.
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Tony Dyson
(@tony_dyson_) reported
@bt_uk why is it impossible to report a line fault online? Why does your automated fault report (text) not work and why, when I’ve sat on my mobile for 36m does it hang up when I eventually get through. Useless
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Phoenix
(@Phoenixfrr) reported
@btsport BTSport 3 not working on website....
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Elly Cornforth
(@EllyCornforthx) reported
@bt_uk Hi - this fault was fixed for approx 4 hours and now the hub is flashing purple again so I assume the fix didn't take. Please can you provide an update?
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DJ Billy Morris
(@billypleased) reported
from
Dundee, Scotland
@bt_uk My BT connection is pretty poor, but whenever I call to complain all I get is "if we come up and don't find a fault on our side we will have to charge you." Nice.
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Tom Box
(@tb183) reported
@bt_uk Internet has been appalling the past few weeks. Internet regularly drops out and now the connection is painfully slow. Really not good timing with working from home!
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Gareth 🏴
(@GarethAVL) reported
@btsport fix bt sport 3 not working on website
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allan
(@allenI10116067) reported
@bt_uk @btsport Ur internet connection is ******* shite used all my data because it better than your shite try focus on fixing **** off
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Mr Ixelles
(@Mrixelles) reported
@bt_uk My service doesn't even meet the minimum contracted spec, you're service is pathetic, glad I can cancel soon!
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kev*
(@kevmels) reported
@bt_uk Your WiFi is crap
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Famousfor15mins🏆
(@Famousfor15mins) reported
@UKLOVESNKOTB @bt_uk Yes, answer 100% then transfer you to the ‘correct department’ and then cut off the call deliberately. So unprofessional also someone I spoke to made out they couldn’t help because I was not their customer 😡
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Batesy
(@pablobates68) reported
@bt_uk Ok, so more money probably? I'll tell him to be patient +will go with another provider when my contract is up because I upgraded to Halo on the promise by BT that I would get a better service for gaming...obviously not so...thanks anyway. Its too dear now, so I'm not paying more
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Paeon Mache
(@drurylaine) reported
@bt_uk Are all landlines in Kinross-shire down? No phones are working since this morning, some elderly folk don’t have mobiles and of course are isolated. Can you tell me what’s happening please?
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Pie
(@JamiePieBitches) reported
@btsport @skytv Good evening. Could you please help me out with this? Apparently you're The Guys that I need to contact
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Sportalot
(@Sportalot1) reported
@btsport BT Sport 3? not working online
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Jacy Templeton
(@jacytempleton) reported
@bt_uk NOW-no 4G hub-due 2 days ago sent via Royal Mail, told TWICE they would courier(as post is 4weeks late)hub not even in london. Move tomorrow, no broadband for keyworker & kids on Monday, line switches on 9th Feb. Spent 2 hrs on phone to sort-was cut off 3 times and noone can help
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Sense and Serenity
(@SenseSerenity) reported
@bt_uk Are you kidding? My wifi speed is so slow I want to cry 😭
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missy_manic
(@missy_manic) reported
@bt_uk No phone line all day for 97 year old. Her 'lifeline' care call system not working as a result. We're told there's a mass outage/fault but no further info. This is urgent! Location: Scunthorpe. Please advise!
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NexxBeatz
(@NexxBeatz) reported
@Sportalot1 @btsport Same problem for me
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Ian MacDonald
(@IanMacD65892107) reported
@bt_uk Don't have complete WiFi, whatever that is, but I can barely use iplayer in my dining room, which is diagonally opposite the router location, as it keeps losing connection. And I refuse to pay to buy booster connections for a service I feel I am already paying for every month.