BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Stonehaven, Colchester, London, Hackney, Manchester, Bradford, Rotherham, Glasgow, Ayr, Southend-on-Sea, Croydon, Birmingham, Whitstable, Reigate and Aylesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Stonehaven |
Phone | |
| Colchester |
Wi-fi | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Manchester |
Internet | |
| Bradford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rach
(@aitch_R_aitch) reported
@bt_uk actually is a great ploy - make the whole installation experience so #bad customers will think twice about going thru that again should they go with someone else! I will never change broadband provider again!
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Fooodzilla
(@fooodzilla) reported
@bt_uk 08 Mar -First broadband outage - raised fault 09 Mar -Afternoon engineer visit, fixed line 11Mar -Fault raised low broadband speed 12 Mar -Engineer visit, temporary fixed. Other neighbours in same block faced outages. Major fault of duct &cable replacement raised on another flat
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Jill Wheater
(@JillWheater2) reported
@bt_uk I keep getting phone calls from an 0845 number that when I search, claims to be a BT text messaging service. Is this genuine? I don't want to answer in case it's a scam but the calls are so frequent, it's becoming annoying! Any advice please?
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Kieron Phoenix
(@vesuro) reported
@bt_uk I honestly do appreciate the help Dee but unfortunately all Openreach keep doing is moving the date, thats what my complaint is. Its the 2nd, then the 10th, then the 15th, then the 16th and now the 30th....and I guarantee when we get to the 30th the date will move again 😭
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Neily1973*🏳️🌈
(@Neily1973) reported
@KloppMeister19 @bt_uk No. Every so often I ring up and have a moan and they put the price down. All part of the game. I assume they make a bit of extra margin in the period between. Keep your eye on it.
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Fooodzilla
(@fooodzilla) reported
@bt_uk 13 Mar : Raised fault again as our account fault showed problem was resolved while we were still experiencing broadband outages 16?Mar : Engineer visit, no contact with us. No problem resolution
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jules
(@julesrach) reported
@bt_uk Contractors turned up announced to dig up my garden to replace my landline. Pipe & cabling has been left, I've not heard about an engineer coming out yet to connect my internet.... just bad communication
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Mark Cheshire
(@bigchesh247) reported
@bt_uk I am disgusted with the broadband service we are getting no consistent in the supply and keep getting kicked out say no internet
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jules
(@julesrach) reported
@bt_uk An engineer has turned up unannounced this morning to pull through the cabling & then leave it. I didn't know. I managed to soak to him b4 he left & now he knows im in he's coming back after another job? Crazy waste of time & poor communication
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Leah- The Robsons
(@mrsrobson17) reported
@bt_uk Well no it’s nothing to do with the extension that’s a plug. But I was highlighting how bad my wifi has always been to ahve to do this but for the past couple of days it’s even worse... calls cannot connect and I now on my phone I’m using my mobile data?
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MattReid
(@MattRei29240648) reported
@bt_uk your service is an absolute joke
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Kristy Louise
(@KristyLouise87) reported
Another day, another weak signal from @bt_uk making it impossible to get any work done. 😭😭
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Simon wade
(@siwade82) reported
@bt_uk You have completely disconnected the service. I was told by a employee yesterday that it was being reconnected today and now being told it will be a week. Also being told I am not able to speak to anyone senior in the connections team.
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Kieron Phoenix
(@vesuro) reported
@bt_uk Seeing as two Openreach engineers broke my Fiber cable to begin with, I would like to think this fault would be more important to them than it Currently is. If the contractors to dig are that busy, why not use different contractors? 7 weeks to fix a cable is just unacceptable
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Fooodzilla
(@fooodzilla) reported
@bt_uk - help and assistance refused since we are not on the HALO package. Service outage in a first world country since 08Mar in times of pandemic and lockdown not being able to work from home owing to poor service by @bt_uk and @Openreach.
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Daniel McMorrow
(@danielmcmorrow) reported
@pugnaciously @bt_uk How dare you tarnish the good name of ****
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dominica🦄
(@_dominicab) reported
@bt_uk Convenient how the checkout doesn’t work when you try and place an order with discount. Yet the same discounts can’t be used over the phone so I’m forced to pay full price. No one seems to be able to help with this issue?
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Paul Hardy
(@TheBigOP) reported
@bt_uk I can access BT email no problem via the Internet, but when I try to login into My BT I can't...
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Jase 🧡🖤💜
(@TangerineJedi) reported
Second time with @bt_uk and I see their Customer Service has not improved any! How can such a big company be so bad? They gave me a £60 reward card instead of the promoted £80, so BT said they would credit my account £20. Just been charged full amount for my bill this month.
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Adrian Whittleworth 💙
(@Orangeade00) reported
@bt_uk Wtf BT. My elderly parents (in their 90's) have had their phone disconnected for three days now. After numerous phone calls, I get a text from you today asking me to call. So, instead of us speaking within 5 seconds I'm now in a queue for 40 minutes. Crap service.
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Simon wade
(@siwade82) reported
More ongoing terrible service from @bt_uk who have now told me 3 different reasons why reasons why the have disconnected my broadband for no reason. #terribleservice . Are the team lieing or unable to do the job?
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Gio120uk
(@gio120uk) reported
@bt_uk I've been waiting from the 8th December to have fibre broadband installed Been cancelled twice Meant to have had a call on Monday to confirm next weeks install Surprise surprise it never came No reply to email complaint An absolute shambles of a company
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Paul Hardy
(@TheBigOP) reported
@bt_uk Hi Why can I only login to my BT email and not my BT account????
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Tuba Smarties
(@lkhammer) reported
@bt_uk Why do your customer service staff lie in order to get orders?
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Fooodzilla
(@fooodzilla) reported
@bt_uk 17 Mar: Spoke to BT help desk - no updates. Open reach will take 5 more days to advise their process for repair. No further update, no resolution date given Raised complaints with BT to provide alternative wifi or temporary option in terms of dongle
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Martin Barratt
(@barratt_mj) reported
@bt_uk Will be looking to change provider as soon as my BT contract ends, very disappointing service.
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Phil Kelly
(@philthepower85) reported
@bt_uk Thanks Rita I was hoping I could just extend recording time by 15 - 30 minutes but guess I'll just start recording the programme immediately after should solve my issue thank you
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Gareth Fisher
(@GarethFishr) reported
If anyone is having trouble and terrible customer service with @virginmedia, @bt_uk just paid my early termination charge (£260!), guaranteed speed, and whole-home coverage for the same price #Broadband #WiFi
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Zion Lights
(@ziontree) reported
@bt_uk Consistently terrible connection here but you haven't let me switch providers. Consumer comes last with BT.
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Minal
(@Granger_Gab) reported
@bt_uk @OpenreachHelp Our broadband has stopped working since 08March, Monday. I have raised multiple faults - but neither your help desk nor openreach engineers are giving any update on when the service will be back. Is this how you all treat loyal customers in pandemic ?