BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Blackburn, Reigate, Wolverhampton, Liverpool, Crook, London, Glasgow, Bristol, Hammersmith, Norwich, Chelmsford, Cwmbran, Portsmouth and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Blackburn |
Internet | |
| Reigate |
Internet | |
| Wolverhampton |
Internet | |
| Liverpool |
Internet | |
| Crook |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Harris ♥♬
(@emmalee909) reported
from
Merthyr Tydfil, Wales
@YouViewSupport @StrudwickM @bt_uk @itvhub @curryspcworld I forgot to say that your solution worked a charm! I noticed some privacy boxes were unticked, so I just allowed all and it worked. Thank you 😊
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Gav Stokes
(@thegstokes) reported
from
Earl Shilton, England
@bt_uk If I’m honest, I would rather you terminate my contract now, so I can look at alternative providers which actually work!
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Ricardo
(@RicardowithT) reported
from
Hardwicke, England
@TalkTalk could you please cancel my order. Go live was yesterday. No service or router received yet. Going back to @bt_uk
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Beccarooo
(@mamajasper) reported
from
Framlingham, England
@bt_uk another day another massive let down from our terrible broadband! #Rugby 5 mins to go!!🙈
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Steve Atkins
(@StuckUpSteve) reported
from
Enfield Lock, England
@btsport woman commentary doesn’t work , please stop it it’s Shit
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Scott Davies
(@FinNoggin) reported
from
Moston, England
@bt_uk whys your bt openzone at dale barracks so terrible cant handle streaming a video without crashing why am i paying £17 a month for this
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@bt_uk Seems to be back up to normal speeds now so was probably just an overnight outage, although the completion date on that fault has now changed by a day.
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Sarah Bell
(@danygraig70) reported
from
Porthcawl, Wales
@BTGroup @bt_uk I have had huge problems with my internet for many months. It has resulted in the road being dug up, new cables put in and a new hub. The customer service I received from Gurleen in the Leicester office has been 1st class. She cared. Many thanks to her!
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⚽️⭐️⭐️⭐️⭐️⭐️⭐️🏏🏆
(@JohnEtheridge79) reported
from
Old Colwyn, Wales
@bt_uk I can go go so far and when I try the service status page it won’t load, frustrating as I’m with BT mobile as well. Surely you can check service status for my postcode LL29 8ET
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🌷Claire Fenella E 🌷
(@ClaireFenella) reported
from
Long Ashton, England
@bt_uk I am not wasting any more time on hold trying to speak to someone about a billing error you have made. You will now need to contact me to sort it out and stop sending demanding letters Completely fed up with your awful customer service.
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🤫
(@_becki_d) reported
from
Croydon, England
@bt_uk intermittent WiFi for 72 hours and the weather is fine. All neighbours effected too .. please can you advise any issues CR2 area 😫
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Mike seaton
(@mikeseat) reported
from
Brackley, England
@bt_uk Hello, my mobile was due to be delivered today, and my service switched to yourselves. But when I track my order it's showing not despatched but still saying my service should start today...... dpd were the delivery agent but have heard nothing from them....
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Rob Carr
(@rgcarr1) reported
from
Woodley, England
@bt_uk exceptional customer service as usual. 7 days we’ve been trying to talk to you about our home move. 7 days you have hung up on us. Newsflash, you run a telephone service. Do let me know if you want me to come and show you how to use the telephone #btinternet #bttv
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Adam Platt
(@AdamPlatt95) reported
from
Chorley, England
@bt_uk Absolutely fuming isn’t the word! Awful service since day 1! I rely on my broadband to heat my home due to having Hive. When my internet’s down I can heat my home. Causing significant health implications! #goodbye #awful #poor #shocking
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Matty
(@mattywatts12) reported
from
Kinmel Bay and Towyn, Wales
Learn how to be impartial on the commentary ******* we get it both of these fellas hate Liverpool @btsport
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Andrew Mackenzie
(@awmackenzie) reported
from
Bromley, England
So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.
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James E Foster
(@JamesEFoster4) reported
from
Polegate, England
@bt_uk moved house two weeks after we informed you. Still no service with phone, broadband or tv. Been sent a device to get broadband from. It’s pathetic. A iPhone hotspot has a stronger coverage. You are a complete joke. #GoodbyeBT
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Dave Ashurst
(@DWA2005) reported
from
Knutsford, England
@RobbieSavage8 VAR does not work perfectly well when there are only fractions involved as the frame speeds being used are to slow. So let’s stop the nonsense it’s always correct, it just isn’t @btsport #Ajaxchelsea
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🌷Claire Fenella E 🌷
(@ClaireFenella) reported
from
Long Ashton, England
@bt_uk I can’t DM you because you don’t follow me and I don’t follow you. I have been forced to leave BT because of a lack of services in my new house. I was a very happy BT customer but things have gone badly wrong for you over the last 8 weeks. Never again!!!
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Agent Chadd
(@A_Gent_Chadd) reported
from
Hemel Hempstead, England
Thank you Ian @bt_uk you are a credit to the company. Shame all staff aren't as capable and civil. Customer Service training needed in Newcastle call centre 🤔
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James
(@Jimmy81doog) reported
from
Gildersome, England
@tomhj123 @bt_uk I have been told the same this with regards to it being outside of the period but to give them their due they have now started digging deeper for me. Hopefully both of our issues will be resolved quickly.
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⚒ Terry ⚒
(@Terrybirse) reported
from
Sawbridgeworth, England
@btsport Wow, apparently there’s only one person able to fix a problem with BT Sport and they can’t contact me until Tuesday now!! Only been waiting 4 days so far!!
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
@bt_uk although currently with no signal@it’s very frustrating as I’d like to watch the Grand Prix.
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Daniel O'Sullivan
(@danosulli44) reported
from
Birmingham, England
My god @btsport are ******* shit If Silva scored it, maybe the goal is ******* debatable. Absolutely clueless
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Daniel O'Sullivan
(@danosulli44) reported
from
Birmingham, England
@baldytel @btsport Dont wanna disrupt the top 6. It's all var has been brought in to help
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Nick Hamlyn
(@NickHamlyn76) reported
from
Okehampton, England
@btbusinesscare why do you have ‘care’ in your twitter handle when you don’t give a toss about your customers. Broken promise after broken promise, very poor customer service!!
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someone random
(@Andyfizz69) reported
from
Coatbridge, Scotland
@RealChrisMurphy Pipe down child, I'll watch wtf I want, unless you want to pay for my BTsport subscription
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Jimmy Allen
(@JimAllen71) reported
from
Galway City, Connaught
Watched the first half of #GENLIV on @btsport , commentary team hadnt a clue what was going on, second half on @VMSportIE and @DaveMcIntyreIRL , what a difference... BT truely awful...
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
@bt_uk although currently with no signal@it’s very frustrating as I’d like to watch the Grand Orix.
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⚽️⭐️⭐️⭐️⭐️⭐️⭐️🏏🏆
(@JohnEtheridge79) reported
from
Old Colwyn, Wales
@BTCare any idea what’s happening with broadband in LL29 (Colwyn Bay)area, been down now for 5 hours 🙄🙄🙄