BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (61%)
• Wi-fi (14%)
• E-mail (12%)
• Total Blackout (6%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Edinburgh, Kyle of Lochalsh, Dublin, London, Southwark, Portsmouth, Leeds, Hammersmith, Dagenham, Hackney, Altrincham, Peterborough, Birmingham, and Leicester.

City	Problem Type	Report Time
Glasgow	Internet	12 minutes ago
Edinburgh	Internet	41 minutes ago
Kyle of Lochalsh	Internet	59 minutes ago
Dublin	Internet	60 minutes ago
London	Internet	1 hour ago
Southwark	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Not Now Dave (@not_now_dave) reported 4 minutes ago

  My broadband service is up soon and was possibly looking at leaving my current provider. Now @bt_uk, @EE and @Plusnet have now added a setup fees they can do one

• 
  Si (@SimonHealey73) reported 6 minutes ago

  @bt_uk @bt_uk again. Still waiting on my fault being fixed. Tried to ring. Got told to hang up and text. BOT rubbish and no follow up. Any help from a person available?

• 
  Jess Sanderson (@VSKisser) reported 7 minutes ago

  @bt_uk you broke the internet end of Feb! Require a permit to work, cancelled the order to fix - with no communication - I’ve called and rebooked and you move the completion date and still sat paying for a service I am not receiving - absolute shambles!!! Sort my internet out!

• 
  Wendy Holden (@wendholden) reported 8 minutes ago

  Three days without phones or the internet after a tree fell and not one word to anyone in our Suffolk village from @bt_uk. The tree was removed today but no one came to fix the line so another day in the dark. Shame on you.

• 
  Justine Clement (@JustClembo) reported 9 minutes ago

  @bt_uk what an absolute disgrace of a service you’ve ‘given’ my 84yr old parents moving house from Wales to Selsey. It has been the single most stressful part of moving home & still not resolved. Between you & @EE you’ve stressed them to the hilt & they’ll be 4wks no internet

• 
  Karla (@SaffyBun) reported 9 minutes ago

  @bt_uk Thank you. I'd done this, but everything says to call. I am not deaf, so cannot use that facility. Why can't we cancel things from our app? Shouldn't need to ring anyone, it should all be manageable from the app. Please give me an email to help with this matter.

• 
  R B (@RLBD1920) reported 14 minutes ago

  @bt_uk I commute earlier and later than that. If the website just worked then I wouldn’t have this issue

• 
  Jacki (@SportyOsteo) reported 14 minutes ago

  @bt_uk can you please update me as to when the phone lines will be back up and running in SS177BW No 149 has my elderly relative without a phone line and no communication for over 12 days. She has a help line that obviously works off your system. Many thanks. Jacki

• 
  Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reported 20 minutes ago

  I think that unless you get through to the Cheif Excutive office @BT_uk you waste your time it’s full of people that don’t listen or want to help My contract is up shortly and I’m looking forward to moving to a company with proper customer service, where you get treated properly

• 
  Gillian Smith (@GillianSmith16) reported 20 minutes ago

  @bt_uk @btcmateus The internet is down in CR8.

• 
  Simon Mitchell (@SimonMitch1956) reported 20 minutes ago

  @bt_uk @herbie963 Call them and chat online is a joke. I put a complaint in and they’ve just dismissed it out of hand and closed the case without even talking to me !

• 
  Justine Clement (@JustClembo) reported 21 minutes ago

  @bt_uk you made my 84yr old parents wait 2wks for an engineer to install WiFi & when he came he told them he couldn’t help & they needed super fast broadband & left. Over the phone you then said ‘there’s none in your area, what a mess we’ve made’ & now it’s another 2wks to wait.

• 
  LisaF1 🏁 (@lisa7514) reported 23 minutes ago

  @DeborahBlythe @bt_uk BT are useless!! Had an engineer booked in today to sort out our tv and WiFi , he turned up at the front door said I haven’t got a tool for that as mines broken and walked off .. 😡😡😡

• 
  AcharyaViren (@AcharyaShahV) reported 24 minutes ago

  BT & EE @EE @bt_uk hello WiFi and mobile both have a same problem low connection sometime no connection need help.

• 
  Alan Swanson (@Haggisguy) reported 24 minutes ago

  @bt_uk The first 3 I cannot do because I cannot log into my account online, you don't take international checks, I don't live in the UK so pay machine doesn't work. And your customer service team want to authenticate the account with me, using a uk mobile.

• 
  Ian Robson (@GFX2001) reported 24 minutes ago

  @Ofcom @bt_uk I do not understand why it is so difficult to report Nuisance Calls / Hang-ups. You have to complete a very lengthy form for a Call. And each Call you have to re-enter all the details again. And then to get to the "I Am Not Robot" pictures that don't work.

• 
  pete replica (@petereplica) reported 25 minutes ago

  @bt_uk 030726 Hello Peter, Since we haven't heard from you in 7 days, we've closed your complaint", BT are outrageous I've asked you twice in the last 2 days. I get no response. I want my phone number back, and min 700mbs as, promised.

• 
  Mini67!x (@jellywellys99) reported 28 minutes ago

  @bt_uk I have tried to do it on my account even downloaded the app but nowhere to do it it just sends you round and round in circles I am a new customer today this isn't looking good so far

• 
  George Somerville (@geosomerville) reported 28 minutes ago

  Dear @bt_uk - for 6 weeks I have had a wholly unreliable WiFi signal. So far I have had 2 engineers to the house & 2 to the outside set up. I am using the chat function again to speak with one of your colleagues for what is now the 8th or 9th time. There is no consistency, I have to relay the problem each time & each time they have another trick to try. I am getting nowhere with fixing the problem & just going around in circles. Please can I speak to someone who can help!!!!! PLEASE!

• 
  Kelly (@holby_fan) reported 37 minutes ago

  I need to cancel my fibre order. It hasn't arrived yet but I haven't seeked permission from the council @bt_uk

• 
  Emma Clarke (@ladyemmaclarke) reported 38 minutes ago

  @BT @BTcare @BT_Helpline I have been 9 days without broadband. 90 minute waits every day to speak to guides. 1 openreach appointment. Broadband went down 10 minutes after he left. New appointment made and then cancelled not by me. . I have never experienced service as bad.

• 
  Daniel Factor (@DanielFactor79) reported 40 minutes ago

  WHY IS MY INTERNET SO SLOW YOU ******* **** EATING *****? @bt_uk

• 
  Vicky Fraser (@bt_vicky) reported 40 minutes ago

  @bt_uk Loyal customer of many years here! Please can you tell me how to get technical email support?! Chatbot offering unhelpful advice and signposting to manuals and no reply on the telephone numbers provided. Ty

• 
  ABC (@charl32647) reported 44 minutes ago

  There is no doubt that @bt_uk are one of the worst customer service companies in the UK if not the world. A total joke of a business.

• 
  David Keight (@dkeight) reported 44 minutes ago

  @bt_uk We are currently leaving BT business contract after being a customer for decades. The last straw was a botched order for fibre broadband ending with a case via Ofcom, and our move to another supplier. BT then closed our account and appear to have blocked our online a/c

• 
  Shoshanah Cohen (@sc2987) reported 48 minutes ago

  @bt_uk It seems to have been cancelled now (I don't know how that actually was actioned though!). But that still leaves her with the issue of getting the correct internet (as the whole package was cancelled).

• 
  wynne carter 🔶#FBPE🇺🇦 (@gvs368) reported 48 minutes ago

  @bt_uk been with BT for years and waiting patiently for FTTP. The checker finally went to "we're building in your area now". In May Openreach replied to their customer fibre form it would be "available in 6 to 8 weeks". Now fresh enquiry says "plan has been cancelled". Loyalty?

• 
  Stacey paul (@Sp72298066) reported 55 minutes ago

  @DandG_Global because of you I'm now in arrears with @bt_uk who are charging me 53.99 an month for board band and BT tv box we never plugged in....@GMB start looking at what you have 2 large organisation hit me twice in a month.....im fuming

• 
  noone@nowhere (@nooneatnowhere) reported 55 minutes ago

  @bt_uk If it's not installed at the 3rd attempt we are going to the ombudsman. BT and Openreach cannot communicate with each other and neither can tell the customer what is happening...or worse, what is NOT happening!

• 
  Damon Cochrane (@DamonCochrane1) reported 57 minutes ago

  @bt_uk @ee Both My BT or the ee app won't let me track my order. Both apps are crap.