BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Uxbridge, London, Haywards Heath, Ashford, Birmingham, Falkirk, Tredegar, Hackney, Southend-on-Sea, Brandon, Reading, Newcastle upon Tyne, West Malling and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
||
| Uxbridge |
Internet | |
| London |
Total Blackout | |
| Haywards Heath |
Wi-fi | |
| Ashford |
TV | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Will Perry
(@willperryTV) reported
from
Ealing, England
None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv
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Paul Garton
(@paulgfromhg) reported
from
Harrogate, England
Hello @bt_uk I've been waiting all day for a call back from you regarding a complaint. Am now told this has been re-scheduled (without asking me). Wasted a full day on this. Seriously fed up. Sort it out.
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Diana
(@PaintSewGlueChe) reported
from
Wandsworth, England
@bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.
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Anne Ruddock
(@AnneRuddock) reported
from
Colchester, England
@bt_uk Not a new build at all. Several operators ordered my broadband (phone line’s working fine) & then it kept being cancelled by the service provider. Numerous phone calls to yourselves, promised call backs didn’t happen. I gave you over 2 weeks to sort it out before going elsewhere
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Helen (Barn Studio Signs)
(@BarnStudioSigns) reported
from
Leyburn, England
@_Karen_C_ @bt_uk Yep. Scammers...just put the phone down if they ring again. xx
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Christopher Phin
(@chrisphin) reported
from
Dundee, Scotland
@bt_uk Hi, Aideen. We’re getting around 4Mb/sec down and are paying for Superfast Fibre Unlimited. Your question about the router just infuriates more. It’s not helpful. It’s irrelevant. The thread you replied to clearly stated BT itself identified the issue is with your own exchange.
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Chris Walker
(@DrChris_Walker) reported
from
Bardsey, England
@bt_uk appalling #CustomerService a fault on our line - no #phone or #broadband & they can’t send engineer to investigate until at least Friday 16th. Wow you should be totally ashamed of your #shoddy service. I wish I could change.
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Donna James
(@DonnaJa21212926) reported
from
Broadstairs and St. Peters, England
@bt_uk 5GG ha! Yet again U let us down. 3 yrs ago took 3mnths 2 set up & connect..now wr moving round corner U message 2 say no engineer avail for month later than agreed. Why would anyone stick with BT when Sky can offer better
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Ian Ross Davies
(@IRDavies90) reported
from
Ipswich District, England
@scottyd501 @xboxuk @btsport @bt_uk Yeah just wanted to check my options first, was hoping they’d help a loyal customer out... £46.99 a month at the moment.
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Wendytheshopkeeper
(@Wendytheshopke1) reported
from
Robin Hood's Bay, England
No internet in Robin Hood's Bay what's the issue please update @bt_uk
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Mahdi Jalilvand
(@JalilvandMahdi) reported
from
Salford, England
@btsport I have bt business with #btsport included but every time I want to login in ask me to activate my account and when I put my account number to activate its says account number is wrong. Please help me.
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Jon
(@hippy_jon) reported
from
Market Harborough, England
@bt_uk Morning. The speeds are generally ok but really slow at the moment. Connection drops at random.
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Dave Shipp
(@daveshipp19) reported
from
Diggle, England
@btsport Usual crap from Steve McManaman. Saying West Ham should deliberately bring City players down to stop them having an opportunity to score.
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Griff
(@GriffinSpurs) reported
from
Bridgend, Wales
Hey @btsport your app and your website is ******* shit. Won’t let me log on
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Ric Mann
(@ricmann1977) reported
from
Camden Town, England
@moodybastardo @alexhoweng @btsport Bit rude.
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Mr Smurf 🏴
(@MrSmurff19) reported
from
Dolgellau, Wales
@BTCare made a payment but not recived the Payment Conformation Eanil Can u Help to see if payment gone through and my Services bk on
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Mike
(@pubscene) reported
from
Bollington, England
@btsport mcmanaman. Why another season with him. Worst ever pundit
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reg morris
(@gold123win) reported
from
Neston, England
@sw1a0aa @rcolvile @CapX @EamonnIves @CPSThinkTank @cpsuk @musser_benson @WB_UK @truthsearch1957 @LBC @handyman_neil None of these people who made a judgement on me in local lodge know what it is like to have National Campaign of adverts sit down & await your new clients only to receive silence no leads not for a week or a month but years on 2 separate businesses @bt_uk
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Paul Garton
(@paulgfromhg) reported
from
Harrogate, England
@BTCare yet another complete mess caused by BT. Utterly incompetent. Surly, unhelpful staff. Letting down a vulnerable elderly customer. You are a disgrace.
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Sandy Aiken
(@sandyscon) reported
from
Lutterworth, England
@eurosport @btsport why can I not watch the cycling on Eurosport 1 channel 435 , Eurosport 2 436 is not working either. Is is available in non hd.
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Gary Hopkins
(@hop_gary) reported
from
Rhymney, Wales
@ODDSbible @BTSportBoxing @btsport @1927Cookie wtf is this about
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clive waller
(@clivewaller) reported
from
Stroud, England
Dear @bt_uk, I have been holding on to your “we are very busy, as always line”for 17 minutes, and counting! I was going to order a new phone. Now I’m cancelling the line. Appalling service
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JB - 🔴
(@AnfieldMan1996) reported
from
Liverpool, England
By the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport
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Alex Javed
(@apjaved) reported
from
Inverness, Scotland
@bt_uk Hi - I’m not at home at the moment to check but I’ve looked at my Hive and Ring systems and they appear to be online, so that suggests the outage has been fixed thanks.
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reg morris
(@gold123win) reported
from
Neston, England
Just what didthe @bt_uk Group ex CEO Mr Gavin Patterson & Ex Director Mr Gareth Tipton who was seconded by CEO tolook intomy case know Did U ever enquire towhat level of service I should expect on 2 business lines I certainly notice avery poor #Twitter account U all knew alright
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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The Swordsman.
(@PattinsonWayne) reported
from
Carlisle, England
@TheQuirkmeister @Kelvin_Tatum @WolvesSpeedway @PboroPanthers @nigelpearson @TheTalkingThumb @TWoffinden @btsport @SpeedwayGB Not by popular demand, he's there to sell his book,if he was that bothered about Wolves he's been injured for over a month and never been there.
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Jon
(@hippy_jon) reported
from
Market Harborough, England
@bt_uk I suppose that's one way to pass the nick on to some other poor call centre operative.
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Derek Manson
(@derekmanson) reported
from
Dingwall, Scotland
@btsportscore please ask @JeffBrazier to take off that terrible cap. It played havoc with my photosensitive epilepsy. #btsportscore #btsport #premierleague
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Jon
(@hippy_jon) reported
from
Market Harborough, England
@bt_uk Im trying with the 5ghz disabled completely at the moment. Seems a popular fix