BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (9%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Dagenham, Upminster, Macclesfield, Islington, Hornsey, Manchester, London, Leyton, Bermondsey, Birmingham, Glasgow, Radlett, Reading, Paddington and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Total Blackout | |
| Upminster |
Wi-fi | |
| Macclesfield |
||
| Islington |
Internet | |
| Hornsey |
Wi-fi | |
| Islington |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Cooke
(@tezcooke) reported
Shocking service from @bt_uk this morning. Trying to report my 86 yr old mothers phone line faulty for the umpteenth time and when I finally get answered they hung up before I could grab the handset and say hello. Literally fuming right now!!
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Carolyn Pollard
(@24caro) reported
@bt_uk No landline and no broadband for up to two weeks for an elderly couple. Unacceptable. Service outage apparently means you can’t put call divert on! Unbelievable!
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SoddenGecko 🦎
(@SoddenGecko) reported
@bt_uk It worked for 3 hours after the engineer fixed it and has been down since.
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David Burgess (The Legal 500)
(@DavidBurgess73) reported
Congrats @bt_uk who, despite promising to fix on Friday, have left my 86 dad with Alzheimer’s and reliant on Lifeline linked to WiFi, without any phone service.
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Haud yer wheesht! 💙
(@corinne_mills) reported
@bt_uk Hi phone line ok with dial tone. Was the wifi printer which automatically connected. Have just tried on laptop and wifi connected ok but slow
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Maenie
(@Maenie) reported
@bt_uk can you give me the contact details for the BT team that deals with data compliance? I'm not a customer, but a BT account is appearing on my credit report. Experien have said I need to talk to BT.
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chloé
(@chloeannelillia) reported
@bt_uk a tree branch has fallen onto the line outside and now our wifi is not working. your troubleshooter is absolutely useless and keeps sending me back to previous pages. we get no 3/4/5G here despite being close to a big town. we need help fixing this asap.
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Willgoose
(@willgoose) reported
@bt_uk My parents have now made 30 calls to you since mid December and the problem with their landline isn’t sorted. First you got rid of their number and then once you restored it they can’t receive calls from other landlines. They are getting very frustrated. Please sort asap
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Steve hodges
(@Steveho25139795) reported
@Npteggchaser @bt_uk found BT difficult to deal with.. having to manage an old system with water in joints above & below ground a problem
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Carolyn Pollard
(@24caro) reported
@DavidBurgess73 @bt_uk @OpenreachHelp I’ve been told you have this as a priority welfare call. If there is no landline for a fortnight, are you really doing your best. Please fix asap
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Mark Green🦁
(@markagreen72) reported
@colin_roberts @btsport I know it's terrible, surely it's something they could put right quite easily?
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Nigel Reynolds
(@nigelreynolds) reported
@Ofcom we are having serious issues with @bt_uk they ahe failed to install our broadband and they have told us we would be contacted to discuss this on each of the last three days but they have not contacted us. What action can be taken against @bt_uk for this.
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liam
(@liammhornerr) reported
@bt_uk So tell me why the engineer has connected the main one in a 3 story town house in the room that is furthest away from the main rooms? Where was the logic? We’ve constantly had issues with BT and now you’re trying to tell me we have to pay £210 after a dreadful pandemic for it? No
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Vanessa Willcock
(@VanessaWillcock) reported
@bt_uk Absolute b*llocks, every time we have a power outage our EE signal goes down too. Nothing is being done to support rural communities. We’re the 1% that doesn’t matter. We can’t even dial 999 in an emergency.
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Luke Scofield
(@lukescofield1) reported
@bt_uk Tried Firefox, Explorer, Chrome & edge. Not sure what the problem could be 🙁
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Lizzi Hill
(@lizzihill) reported
@bt_uk They don’t seem to be able to connect any devices or get any signal.
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Darren Little
(@Npteggchaser) reported
@ObjectiveDDay @bt_uk I did. Inconvenience ongoing, but daughter not happy bcos of uni work that can't be done online, with e-mail down, meetings, classes, plus her new job contacts to be chased up etc. Also, from original fault on Wed to est fix on 10th Feb is not good.
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Darren Little
(@Npteggchaser) reported
Anybody else in my area, Newport,S E Wales having trouble with their @bt_uk broadband? Have had it crash 5 times I think on us since Wed. Definitely a recurring fault on the line, junction box, etc., not in the house tho I've been told. Bugger! C'mon BT, sort it out properly pls.
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Allan
(@allanxyz) reported
@bt_uk Is the HD part of BTTV essentially a monthly contract outwith your main contract, so could cancel anytime really ?
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liam
(@liammhornerr) reported
@bt_uk I’ll go to ofcom then, I’m not paying for something that again, your engineer has done, if you really want, I will give you video evidence of where the ports in question are, I’m not stupid
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chloé
(@chloeannelillia) reported
******* tree has fallen on the phone line outside so can’t get any wifi or reception, the @bt_uk troubleshooter is sending me round in circles and barely get 3G here @O2 zero signal had to go up the road to send this tweet absolutely useless companies pair of you.
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Rob 💜
(@RobVWr32) reported
@bt_uk Any tips on a better WiFi signal. Got an electric car which doesn’t pick it up on the drive outside
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CPD
(@XPDannii) reported
@Rainbow6Game how is this fair ? Banned 2 days for “ your connection is too slow, you have been removed from the match” … also I have to thank @bt_uk for providing dial up internet in the 21st century … 🙄
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Nigel Futter
(@footsiestomp) reported
@btsport the sound quality of the broadcast at #worldseniordarts is awful. The MC and Helen are cutting out and it seems to be no better today from yesterday 🙄
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Jurgen Donaldson
(@mrjd1984) reported
After some truly horrible customer service from the accessibility team @SkyUK who said it would take three weeks to move my broadband, called @BTCare had a great experience and services will be up and running by Tuesday.
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gcm
(@GeeCeeEmm) reported
@btsport Why is the sound quality so poor?
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NYLonGirl “A lawyer over a liar, always”
(@NYLonGirl) reported
Dear @btbusinesscare @BTBusiness I ordered mobile wifi for my company few months ago. You NEVER delivered the gadget, which I wrote to you about several times. Kept sending me bills, then four figure “final bill” and now passed it on to a debt collector. Incompetent or crooks??
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Gavin
(@stripyshirt) reported
@btsport World Senior Darts - it’s great to watch but sound & picture quality is consistently awful! - MC is muffled & different volume to commentators & picture shakes. Scoreboard slow to keep up & has disappeared at times - feels like we have production quality of 30 yrs ago!
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Goatsniffer2112
(@liam_midgley) reported
@btsport @EE why is linking my account so I can use my by sport package super stressful and giving me anxiety all your steps just send you around in circles. I’ve never been as stressed out as I am now just trying to log in you both have the worlds worst and hardest sites.
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Darren Little
(@Npteggchaser) reported
@Steveho25139795 @bt_uk Think I changed over over a couple of years ago & haven't really had any trouble in that time, odd outage & reboot, but nothing major until this one. A possible week of it is not on. We'll see what developes.