BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Sutton Coldfield, London, Islington, Blackburn, Fareham, High Wycombe, Nottingham, Edinburgh, Sudbury, Manchester, Leatherhead, Glasgow, Birmingham, King's Lynn and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton Coldfield |
Internet | |
| London |
Internet | |
| Islington |
Internet | |
| Blackburn |
Internet | |
| Fareham |
Internet | |
| High Wycombe |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gianni Frankis
(@gfrancomilano) reported
@bt_uk Slow broadband speeds very often (lowest being 13mbps) and being charged £13 a month over the advertised price on their site.. Cant even give the courtesy of dealing with a complaint...
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Steven Gardner
(@stevengardner_) reported
@bt_uk I know you guys get stick on the internet. But I've been a BT customer for several years now and never had a problem with my products / services. Keep up with the positivity and stay safe.
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Faye MacLeod
(@Fayemac11) reported
@bt_uk My small business is dependant on the 4 phone lines we rent from BT. Following a repair visit from BT to fix one of our lines we now only have 2 working lines and received a call asking if BT could close the repair!! Please fix the lines we pay for! #customerexperience
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Stuart Green
(@stuartgreen747) reported
@bt_uk Just been told by one of your engineers that BT considers up to 5 failures of service per day to be acceptable. This is not the service that was sold to me. #btbroadband
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Pamela
(@Pamela30014600) reported
@bt_uk This must be false! I have been with bt fot a month and had no end of problems. Changed my phone number without any communication last week and not been working since. Fantastic service
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DG
(@GD201201) reported
@bt_uk Hi, my WiFi has just stopped working again!? Is this an ongoing issue as it was sorted last night and has just stopped working again.
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Faye MacLeod
(@Fayemac11) reported
@bt_uk Apparently we now need to start a new repair request, despite being told by the engineer that they would need to come back to finish the repair (before we realised a second line was then down too) #CustomerService
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Joy 🏳️🌈💙
(@sunkisscribbles) reported
@bt_uk We phoned you guys last Wednesday to switch to phone and broadband. With the exception of a horrid letter from our current provider (even though the contract with them is well and truly up!), we haven't heard anything from you guys. How long until we get it in writing?
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Chris Forster
(@Essexbadger) reported
@bt_uk Hi. It seems to have come back but with minor issues, such as a couple of emails missing.
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Joy 🏳️🌈💙
(@sunkisscribbles) reported
@bt_uk We phoned you guys last Wednesday to switch back to phone and broadband. With the exception of a horrid letter from our current provider (even though the contract with them is well and truly up), we haven't heard anything from you guys. How long until we get it in writing?
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McMurray
(@McMurray_11) reported
@bt_uk is there a current issue with 4G? Was fine yesterday but today I can barely get any internet connection on my phone.
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SciCommissar
(@SciCommissar) reported
@bt_uk Right now Sharon K my elderly parents would just like a phone line installed their broadband activated and at some point the TV service as well. You know, the things they're paying for that you promised to provide.
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Jonas C R Alderin
(@JonasAlderin) reported
@bt_uk Well I phoned your help desk yesterday , she was very helpful but I’m just shopping around now and will see what’s best, I’m just shocked that not one network can guarantee at least 30mb, for a home broadband service in the UK in 2021. Very backward.
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Manu Hakala
(@HakalaManu) reported
@gemmaTheTeaLady @bt_uk No **** they don't answer when you call them at 3 AM
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Rory Lloyd
(@RoryLloyd6) reported
@bt_uk Why has my Wi-Fi gone down for the second time in not even a day absolute joke
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Aaron
(@aaronh1993) reported
@bt_uk we have no working phone line, which means no working Internet. When will this problem be resolved, I believe my neighbours, and others on my street have no phoneline either.
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Kamakura
(@laurabr45152441) reported
@bt_uk @bt_uk Hello BT. My elderly mother is having issues with her billing for her broadband. She was originally quoted one price but the bill shows an increased price than the original agreement and which is now too expensive. Can you please advise what she can do?
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Ian
(@ian_morg1) reported
@bt_uk @Ofcom 63 days since I was initially supposed to have had my broadband connected. Was promised again it would be done today but again let down. How can a company of your size and stature within the market place have so much of a problem connecting some wires
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lochsandglens
(@lochs_and_glens) reported
@bt_uk Worst Customer Service EVER.
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Lewd Kiln~
(@KilnFirelinkAlt) reported
@bt_uk you're idiot adviser send my hub to my old address. Now what?
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Justsumguy
(@Justsum32062003) reported
@KaiKuenssberg @bt_uk Yeah... This has got **** all to do with bt.
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Rod McKie
(@rodmckie) reported
@bt_uk Hopeless customer service. You've made it impossible to complain except by toing and froing on your website, and then you ignore the complaints. Bloody awful.
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Zach 🕗
(@Zxchyyy) reported
@CorinnaKopf @bt_uk why is my internet not working????
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RJ
(@_GAvalon) reported
@SquatBunnie @bt_uk Even if it's a Fibre break...That's a few hour fix time to splice a new fibre optic in, this is why I'll never go with BT, even when they ran the NHS network they where dogshit
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Rod McKie
(@rodmckie) reported
@bt_uk I won't go into it here, but I took on BT for a relative and I'm stuck for the remainder of 2 years with a service that is wholly unsuitable for her. Been complaining for about 9 months and told BT I won't discuss by phone because of my throat cancer.
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Vanesa Malpica
(@vanesafit) reported
I’m truly disappointed of the service provided by @bt_uk I have more than two months struggling with a la k of broadband and I need to work from home 😭 Are you trying to get me fired? Please, I can’t stand this anymore
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Kamakura
(@laurabr45152441) reported
@bt_uk Hello BT broadband. My elderly mother is having issues with her billing for her broadband. She was quoted one price for her contract then the bill arrived charging an increased price Can you please advise what she can do to revert to the original price she was quoted?
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Finlay Ferguson
(@FXTWO) reported
@bt_uk Any chance of help with this? Still out of contract and paying far too much for too little. Tried sending a DM but just getting copy and paste answers in return. Getting close to just cancelling everything and going with another provider.
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Catherine McKernan
(@cmckrnn) reported
Just me doing the angry customer service bit to remind you that @bt_uk broadband is atrocious and really make working from home a nightmare
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Johnny Duncan
(@JohnnyDuncan) reported
@bt_uk I don’t even get a stable connection in the room that contains the router!! - I’ve been a loyal BT customer for over 30 years, asked for some new equipment when I last renewed (currently have a 2 box old system) never turned up. I’m moving to another provider asap.