BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Manchester, Croydon, Bristol, Southall, London, Birmingham, Gloucester, Poplar, Hammersmith, Newport, Welwyn, Hackney, Hounslow and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Manchester |
||
| Croydon |
Internet | |
| Bristol |
Wi-fi | |
| Manchester |
Internet | |
| Southall |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Radio Facilities
(@RadioFacilities) reported
from
Hounslow, England
@btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.
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eileen fullen
(@FullenEileen) reported
from
Manchester, England
@mcfcman66 @btsportfootball @btsport @ManCity Cretins....never fail do they trying to keep em relevant....
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NDA
(@_NDA001) reported
from
Sydney, State of New South Wales
@bt_uk trying to set up a home move but your home move website seems to be down helpfully
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The Elm Tree
(@TheElm_Tree) reported
from
Hundleby, England
@bt_uk 6 days now without a phone service ...extremely poor customer service, no communication, no explanation #poorcustomerservice
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service
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Raymond Docwra
(@RaymondDocwra) reported
from
Fordham, England
Fair play to the @WeAreOpenreach engineers tonight. Internet went off in village #fordham about 3pm (I think thanks to some roadworks for new housing estate) . Way past midnight and the engineers still at it trying to fix. Great effort lads @bt_uk
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Don Mackenzie
(@Mac1Don) reported
from
Harrogate, England
In which case @Harrogatebc Environmental Protection may act to secure removal or repair of the hazard. It would help if @bt_uk identify alleged current owner.
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John Rose
(@Thezimbabwean1) reported
from
Llantwit Major, Wales
@dougiedonnelly @bt_uk A never ending story with my email subbed bt. Good luck finding someone to help. Grrr..
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Hung Lee
(@HungLee) reported
from
London Colney, England
@bt_uk Yes. The line has been down for days. Need broadband for business!
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Simon Mackenzie
(@simonthemack) reported
from
Selby, England
@btbusinesscare Are there any Issues with the BT Business 100mb Fibre Internet services this morning. Have been only getting download speeds of less than 1mb
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.
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Claire Frost
(@CLHPhysio) reported
from
Elgin, Scotland
@bt_uk @MoneyTelegraph @Cbomb91 6 months of hell from BT, 9 weeks and still not dealt with complaint... ongoing issues monthly. Now taking complaint to ombudsman
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TravelWarriorOne
(@deery1971) reported
from
Derry, Northern Ireland
@bt_uk Only if a new customer you shaft your existing customers and miss old super fast broadband to me !!
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Martin Warner
(@mwarn73) reported
from
Poplar, England
Funny how now that my @bt_uk services are up and running, I’m getting calls and texts all the time from them asking if it’s all ok and can they close the complaint. When my services were out (for 4 weeks) I couldn’t get hold of them for love nor money! 🤔
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Helen Podmore
(@superwoman10) reported
from
Tamworth District, England
Disgraceful service from @bt_uk and @WeAreOpenreach, @OpenreachHelp leaving my vulnerable 87 and 80 year old parents without a phone and internet connection for 5 weeks now!!! Promise after promise of a connection and still nothing after numerous phone calls. #bt_uk #openreach
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Nicola Daykin
(@NicDaykin) reported
from
Northwold, England
Cannot believe further incompetence of @bt_uk. 10 days without phone or broadband. Engineer booked Thurs for today. Chasing ETA appt has cancelled and rescheduled for tues. no reason, no conversation just changed AND complaint has been closed as resolved! I DONT THINK SO 😡 LIVID
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Vineet Shah
(@vineet_shah_007) reported
from
Norwich, England
Service received from BT advisors pathetic. Fault reported on my line on 1-09-2019 before 7pm did not send me a mini hub as their keep connected promise and could not be bothered to fix it till today as called them for the 7th time on 13-09-2019. @BTCare @bt_uk
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kopaloadofthis (stevie ) no likey fuck off /
(@kopaloadofthis1) reported
from
Harthill, Scotland
@SkyHelpTeam @btsport So I cancel bt sport with sky then
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les
(@rapcolumbo) reported
from
Llanelli, Wales
@MikeBubbins @btsport Ah right. Never had a BT box.
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Bren
(@bft9) reported
from
Reading, England
@TheVanaramaNL @btsport Nobel never punished them the crap referee did
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Sarah Brigden
(@tetleyteabird) reported
from
Hitchin, England
@bt_uk I've already raised a complaint when I called Friday morning perhaps. We're receiving a terrible service. Unable to view the guide or watch catch up intermittently. Even after getting the kids to disconnect fron the router!!
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Simon❌
(@simoncoolston) reported
from
Rhoose, Wales
@btsport box office to watch ufc is total bull shit when I pay for bt sports to watch ufc and then you pick and choose for us to pay again then for main events !! Piss take 😤! #bt #ufc
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Marv- So Real Sounds
(@MarvManPro) reported
from
Poplar, England
@bt_uk It was via wireless and wires connections, it appears to be okay today however, I pay for a service and have not received it!
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Bulldog Badger
(@Bulldog_Badger) reported
from
Herefordshire, England
@btsport cancelled my BT sports package because of the PPV rip offs, when I subscribed UFC was included in the price.. I was mis-sold so not only have you not made a sale, you lost a customer!
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail
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Keith Jones
(@Kjones1892) reported
from
Halewood, England
@bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar
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Gareth Daniel
(@IrishGar) reported
from
Kildare, Leinster
@ufc @btsportufc they actually make it that hard to legally buy the fight online that the easiest option is to illegally stream it! @ufc poor choice selling rights to @btsport #khabibvspoirier #McGregor
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@Lol_Yiddo @kevski07 @JackHumphreyKM @CollegeGameDay @espnplayer @ESPNUK @btsport Could be a bad day for the state of Texas
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Claire Frost
(@CLHPhysio) reported
from
Elgin, Scotland
@bt_uk please review your messages! Poor service standards again!