BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (62%)
• Wi-fi (14%)
• E-mail (12%)
• Total Blackout (6%)
• Phone (5%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Manchester, London, Cardiff, Hammersmith, Bracknell, Otley, Northampton, Catford, Brechin, Croydon, Leeds, Southwark, St Austell, and Sunderland.

City	Problem Type	Report Time
Glasgow	Total Blackout	2 hours ago
Manchester	Wi-fi	3 hours ago
London	Internet	4 hours ago
London	Internet	5 hours ago
Cardiff	Phone	5 hours ago
Hammersmith	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nicolas mcmillan (@herbie963) reported 8 minutes ago

  @bt_uk Online service recovery is a joke, get a senior UK manager to pm me please

• 
  Matthew Freeman (@MattAkaSigmond) reported 9 minutes ago

  @bt_uk how terrible can you make the broadband renewal process?

• 
  Tom Chapman 🐀 (@TomChap) reported 10 minutes ago

  @bt_uk Hi, I have just signed in to the BT account and the last bill says (Final bill). Next to the BT account No it says (Inactive). I was in credit and this was sent to my bank account. So I'm guessing its ok to cancel.

• 
  Mini67!x (@jellywellys99) reported 14 minutes ago

  @bt_uk @bt_uk can someone help me turn off two factor authentication please

• 
  Shane Hayward-Giles (@SHaywardGiles) reported 20 minutes ago

  Renewed my broadband today with @bt_uk / @EE / @BTGroup As per the perennially poor service, a service costing me £26 a month was added to my contract without my knowledge. Complained when I found out - and the problem was put back on me to solve!!!

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 21 minutes ago

  @bt_uk @MickCondon ******, someone in BT's PR Team are having a bad day.

• 
  Elton Murphy (@eltonmurphy) reported 26 minutes ago

  @btbusinesscare @Starlink 5 days later and this might be fixed by Wednesday. We’re a business and we pay for a business service. Your lack of service, communication and even a temporary solution is pathetic. The best you’ve come up with is “use a 4G dongle”. Imagine running YOUR company through a dongle!

• 
  Kat (@Kat06075689) reported 33 minutes ago

  @bt_uk down and we have a medical device that requires WiFi to measure a baby heart rate. Device won’t alarm if heart rate drops so essentially we can’t act right away should that happen. Fed up with BT now! Can I leave without a fee for this?

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 33 minutes ago

  Well the @bt_uk saga continues! Emailed the ELC team on Friday about the issues, someone called first thing this morning and had escalated things with @WeAreOpenreach to have an engineer out this afternoon…. And surprise surprise, OpenReach failed to turn up again (3rd failure)

• 
  Paul Williams (@DonPauleone1987) reported 34 minutes ago

  @bt_uk hi. Hope you’re well. Tried DMing you about an issue with my account but I keep getting an auto response to log in to the app. Part of the issue I’m having is not being able to do that. I’m not calling 150 either. Please can someone reach out. Thanks. Paul.

• 
  pauline hodges (@paulineh57) reported 36 minutes ago

  @bt_uk @KevinF1311 This is why I left BT after decades of being a customer. You abused my loyalty.

• 
  Gavin 277 (@gavin277) reported 37 minutes ago

  @bt_uk Is there a fault on your network in the LE17 area as there is no broadband

• 
  tha Movement Noize Production (@JumaMhlanga) reported 37 minutes ago

  28+ days waiting for broadband from BT. Broken promises, poor communication, and still no connection. Completely unacceptable. @BT_UK #BroadbandFail #CustomerService

• 
  Billy Kelly (@billykellyWWK) reported 37 minutes ago

  @HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒

• 
  thisissaffers (@ThisisSaffers) reported 38 minutes ago

  @bt_uk when should I expect a call back with regards to a complaint I have raised? I have been extremely unimpressed with your customer service.

• 
  erika x (@_erikacx) reported 40 minutes ago

  @weblivz @bt_uk Got the exact same problem now

• 
  Titch (@XxTitch92xX) reported 40 minutes ago

  @BasilTheGreat Well then it will be no more internet for me. Im not going to back down to their demands, plus ill save money for having to pay for the internet. So i guess @bt_uk and others will be pissed at the loss of money. I wont be the only one it will be millions if not billions.

• 
  Karen ♿🌞💐 🇬🇧 🇺🇦🇮🇱 🇨🇦🇦🇺🇳🇿🇪🇺 (@MrsXXV25) reported 42 minutes ago

  @bt_uk, has there been a broadband outage in Lanarkshire? I’ve restarted our BT Hub but it has made no difference.

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 44 minutes ago

  @bt_uk It was escalated to a complaint yesterday, but due to your systems been down nothing happened. Just come off a call from them this morning and they have an engineer booked for TUESDAY, assuming the turn up this time and fix the fault, that’s 20 days you’ve left a know vulnerable

• 
  Kirsteen Campbell (@KirsteenCampbel) reported 44 minutes ago

  @EE having a nightmare with your broadband again! You have been nothing but failed promises! I was moved over from @bt_uk I had no issues with them. How can I find out when my contact is up? Thanks

• 
  nicolas mcmillan (@herbie963) reported 45 minutes ago

  @bt_uk People only resort to X when traditional methods of communication show themselves to be totally inadequate. All routes appear to lead to international call centers who do not understand the issues at hand.

• 
  Anne Optimi-City (@AnneMurawski) reported 50 minutes ago

  @btbusinesscare I need to pay our bill. Can't log in. You have added a new security requirement. A passcode. When I enter it I get an error message "Bad Request - your browser sent a request that this server could not understand" Tried chat - held on 30 minutes. 1/2

• 
  tha Movement Noize Production (@JumaMhlanga) reported 51 minutes ago

  Who else is having issues with BT Broadband after moving? 😡 Been waiting 28+ days for service and just spent 2 hours on the phone with no resolution. Broken promises, poor communication, and still no connection. Completely unacceptable. @BT_UK #BroadbandFail #CustomerService

• 
  David Gray (@davidgraywrites) reported 51 minutes ago

  @btbusinesscare Been trying to order a mobile phone to add to our existing business account as per your current EE promotion. Had no luck using websites (yours and EE’s) keep getting messages to ‘try again later’! Can you help?

• 
  welshshez (@welshshez81) reported 56 minutes ago

  @bt_uk Nothing was sorted only just got off from speaking to your advisor. Sort that app of yours out it's broken more than It works

• 
  Steve 'beyond the bounds of respectability' (@Stever_wales) reported 60 minutes ago

  @bt_uk I am trying to reach your customer support to get an overdue promised update on case no C10002481840. Being on hold for an hour, purposely being ignored i assume. Please help. Not a good experience as a new customer.

• 
  grace hooper (@messalinahooper) reported 1 hour ago

  @bt_uk how long do I muck around with the chat bot, refresh everything etc before I give up and go to bed early. Again. Tell me if I need a booster or ket me out of this horrible 4 week nightmare

• 
  TINA MOORE (@Sassytrip88) reported 1 hour ago

  @NickyHayesPhoto @bt_uk Im having same problem no email access and terrible signal & no one helps not even the robot🙄😡 Hope you have better luck

• 
  Simon Mitchell (@SimonMitch1956) reported 1 hour ago

  @herbie963 @bt_uk They make it as awkward as possible to put a justified complaint in and then give you the runaround in the hope that you give up. Wrong on my count !!!

• 
  PTID1977 (@PhilH1977) reported 1 hour ago

  @bt_uk Well it don’t. It’s obviously an app issue and yes my device is all up to date.