Is BT (British Telecom) having an outage?

@ItsLloydM8 @BTCare To answer your question in short. Yes. But to be fair 20MBs is pretty damn quick really

@DJPalsyP @BTCare I expected better, what if you were a woman broken down and needed to call recovery. Hopefully it's not going to be a common thing, prob not

@mwhitty2 @BTCare I had same problem last summer was without it for 6 weeks. Said faulty line in area needed council approval to fix

@BTCare Please spend some money on support people who know what they are doing #BT

@BTCare I will post the details of my chat on Facebook asmitnisnnust simply appalling and the lack of support and knowledge needs to be exposed.

MT Animal Rescue has major problems with #BT only one working line after 'upgrade' -sort it now - @BTCare UK #GavinPatterson #MTAR#BT

@BTCare Had to install it myself anyway. Will be switching as this is terrible service to a new customer

@BTCare have surpassed their incompetent selves. Cancelled my service AND they've charged me

@BTCare So.. no one turned up bcoz the issue was believed 2 b fixed. It wasnt and nobody told me. Now Im told 2 wait until Friday for a call. Awful.

@BTCare Sorry didn't see this message as obviously due to no broadband, internet signal isn't great!

@BTCare internet has dropped for 5th time in 3mins but according to the app there are no issues in my area. Doing my nut in!

@BTCare It says there is no know issue and my husband has went through the trouble shooter and it's still not working. I am currently on data.

@BTCare Further - apparently support has tried to call (however no missed calls on my Father's phone...) and are going to try again tomorrow 1/2

@BTCare Who tell me I'll have to wait until tomorrow for BT to call me when they never do! 2/2

@BTCare ur tv is crap no bt sport since Apr bx turning itself off for no reason I can't wait 2cancel. Sick of spking 2 ur useless team!

@bt_uk @BTCare can you please tell me if BT infinity is down in BT44 9area

@BTCare So many different excuses and lies. Dreadful service. Escalated within BT and still lied to. Writing to Ofcom right now

How not to reward customer loyalty demonstrated by @BTcare. Existing customers offered only longer more expensive contracts. Leaving!

@BTCare I forgot my password for BT Care Community. Site keeps saying an email with password has been sent, but it never is.

Business Infinity FTTC 40\10 Crap upload, 0.54Mbps, 2017-08-22 18:00:36 @BTbusiness @BTbusinesscare @ofcom #BTinternet

@BTCare ..channels (which are paid for) I'm still without them. JOKE of a service. Had issues last time I changed internet package with you...

@BTCare I've forgotten my password. Your site tells me an email has been sent to me when I request a reset, but the email never arrives

@BTCare Yes many times Laura, the technicians rush to close the ticket yet the problem persists... no consistent internet for months now :(((

@BTCare @RoyalMail Nope just says received in to network and GOOD NEWS it's on its way!! I can't believe BT Chat were so sure it would be here!!!!!

@BTCare Congratulations your idiot engineer has actually made it worse, didn't bother making contact and then cut ALL the lines to the property

@BTCare 3 engineers all failing to respond to the issue correctly. No call back of follow up calls from the offline team. No management imvolvement

@BTCare @parcelforce Today but they failed yet again. I’ll be cancelling all my BT services because of this and going with Sky. Absolute shit customer service!

@PreMatchMeal @danielstorey85 @Inbedwimaradona @5liveSport @btsport Some terrible pundits on bt,even worse than sky!

Business Infinity FTTC 40\10 Crap upload, 0.59Mbps, 2017-08-22 17:00:34 @BTbusiness @BTbusinesscare @ofcom #BTinternet

@BTCare My home Bt broadband is down and the chat wont work on ipad, do you have a telephone number i can ring?

Who at @btsport thought it was a good idea to cancel the European Football show but also a good idea to employ John Hartson?

@BTCare Absolute joke, 2 bloody months to get a service!and it's taken me going on twitter to get anything done!!!

@GaryLineker trying to watch at work online, but the in-browser player is terrible @btsportfootball @btsport

Business Infinity FTTC 40\10 Crap upload, 0.61Mbps, 2017-08-22 16:00:32 @BTbusiness @BTbusinesscare @ofcom #BTinternet

@BTCare another hour of my life I won't get back trying to sift through the crud you call customer service

@Neil955i @BTCare @KChandisingh @BTOpenreach Could not agree more. Zero accountability. Wtf does OFCOM do?

@BTCare Yes I have done all of that during the time spent on live chat and after 1 day it went bad again

@BTCare Wireless connection I have been with BT 7 years and we have only had the new box a year and spoke with someone on LV chat it now gone bad

@BTCare Okay, but I am not a BT customer, unless EE mobile counts. I do not have a BT Sport package.

@BTCare Taken just 48 hours for you to remind me why I never wanted to deal with you again.

@btbusinesscare @BTBusiness I'm still waiting to hear what you are doing about my fraud issue

Seriously @BTCare how can you be so bad with customers BEFORE they are even connected...doesn't bode well #delayedconnectaion #again

@BTCare Oh bore off, you don’t turn up to the appointments you make, your customer service team lie to get you off the phone and do nothing about it

@BTCare With respect, please get out of my face with this PR nonsense. You know that the issues are. I don't need to "chat" with anyone.

@BTCare Problem is my pc connects to the hub but can't access the internet. It's like it's blocking the internet to the pc somehow

@BTCare @Ofcom You guys are half an hour late... this is just one bad experience after another with BT

Broadband has been down for 10 days. @BTCare have committed to giving me an update in another 10 days blaming @BTOpenreach - Not impressed

Anyone in #Southbourne #bh6 having problems with @BTCare broadband today?

@BTCare @TeamViewer_help They claimed to be from BT Technical Support but was suspicious. Wanted to "update our router", insisted we had internet problems (2/2)

@BTCare Your level of customer service is abysmal trying to get my issue resolved. No one listens to the issue, sending standard emails.

@BTCare all back on now. How do we apply for a refund for the 4.5 days of no service on TV, internet and landline?

@BTCare No answer from the chat. Took ages to come to me then disconnects me automatically. Not a great level of service and still no internet

@BTCare 89 yr old Nan been left without a phone line for weeks now. No update on the fix- she can't call u 2 check ! V poor

@BTCare It wasn't so much as a problem but more of turning on the account

@BTCare Hi, I see my app says a fault has been recorded, the problem has been fixed, can you please remove it?

Business Infinity FTTC 40\10 Crap upload, 0.72Mbps, 2017-08-22 13:00:31 @BTbusiness @BTbusinesscare @ofcom #BTinternet

@BTCare Otherwise it's back to the drawing board. I wouldn't mind so much if I hadn't told your support staff THREE TIMES that I was at work today

@BTCare The order for the broadband hasn't gone through and then had a phone call from complaints about speed issues THAT IS NOT THE ISSUE

@BTCare Hopeful that at the second attempt your customer service 'experts' can sort it out. Appalling service.

@BTCare @DaniiwrightNEW Hi Dale, no engineer until Fri afternoon, line test ok, equipment seems ok but over 3 days response on fibre fault is crap (billpayer here)

@BTSport Great coverage, awful, awful customer service. Maybe save some cash to make sure we can get the service before making it look great

@btsport How many of your BT-ESPN customers, honestly want to watch 10-13 year old boys play baseball? Put that shit on the red button. 1/2

@BTCare You fund newspapers that express hatred toward your customers - I'm a Muslim, Pakistani, BT customer. Do you not want me to live in the UK?

@BTCare Done that, but the problem we are seeing is we was paying for copper broadband and getting the speeds of your 'faster broadband'

@timbomufc @BTCare @KChandisingh Find it completely unacceptable that @BTOpenreach refuse to deal with the customers they let down.

@BTCare @KChandisingh 4 weeks so far. BT Openreach are absolutely garbage with zero customer care.

@BTCare @KChandisingh I was left 2 months over last Christmas without a land line or broadband. @BTCare was completely useless when it came to fixing the problem.

@BTCare It has now, but it took about 2 weeks to get it sorted cos we were told it was a different problem every time we called

@BTCare Speed are way too slow and told that is average on copper broadband although we had multiple suppliers and had better speeds

@BTCare I almost feel embarrassed for @BTCare , without doubt the worst customer service I have ever received - Telephone, email and live chat!

@BTCare we've had no phone, internet or BT TV since 17/08 when tree brought cable down. No action to fix, please sort ASAP #Devizes

@BTCare I almost feel embarrassed for @BTCare , without doubt the worst customer service I have ever received - telephone, email or love chat.

@BTCare Your customer service is absolutely terrible. We are getting told two different stories every time we phone up about our speeds!

@BTCare they put the phone down! waiting for a call from case management now

@BTCare @KChandisingh Exactly my point we have been without service 4 9 weeks #8.5preggers

@BTCare Considerably. It's been a very messy process. Totally inefficient...A complete let down. In short, BT's Left hand isn't talking to the right

Business Infinity FTTC 40\10 Crap upload, 0.69Mbps, 2017-08-22 11:00:29 @BTbusiness @BTbusinesscare @ofcom #BTinternet

@BTCare Spoke to someone, but NOT from technical team, who didn't bother to phone me for the scheduled call. Service completely substandard.

@BTCare Thx Dale-- 10pm last night. The login page comes up, but there's no option to continue a purchased pass, only to buy a new one.

@BTCare @ctsi_uk How'd my sister call 150 on #BT line 2 get broadband and end up signed up 2 #supanet pretending to be BT ? £500+ to cancel!