BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Mold, London, Ely, Hackney, Birmingham, North Walsham, Croydon, Peterborough, Smethwick, Poplar, Uckfield, Prenton, Bristol, Liverpool and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Mold |
Internet | |
| London |
Wi-fi | |
| Ely |
Internet | |
| Hackney |
Phone | |
| Birmingham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Leif Andersons forehead 🦅🍺🏴
(@50pheadleif) reported
@btsport please never let that commentary team do another Palace game again. Absolutely awful.
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charrette.
(@iamcharrette) reported
@bt_uk What’s the point? It’ll break again soon. I was down for 3 months when I joined and had to use the cloud Wi-Fi. I hate BT. Just want out
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Laura Patricia Rose Reads 🌹 📖
(@Lauraprosereads) reported
@bt_uk I was waiting for call back about my complaint which never happened and now my case has been closed??
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Amanda Thomas
(@AmandaTh50) reported
@bt_uk I’ve just had a text staying I’m nearly at my data limit. We had no Wi-Fi for 5 days due to your installation error. I am BT halo customer and should have unltd data. Still can’t get Wi-Fi through parts of my house. Engineer coming tomorrow. Please can my data be resolved
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Ben Murdoch
(@bmillustrator) reported
As ever appalling customer service from @bt_uk @BTCare happy to take your money and put your costs up but when you want to cancel out of contract they make you jump through hoops. 50mins online to an advisor to be told come back another day.
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Ann Davies
(@DaviesReadman) reported
@bt_uk @bt_uk did you fix the phone number in the email?? I don’t think Cornwall planning dept want BT calls!
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Chloe Haskoll
(@Haskoll) reported
@bt_uk Hi, I've been waiting for a call back for over 3 hours now (it said it would be 15 mins). I have no broadband and work from home. Not a great service. Please help
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Paul Andrews
(@SaintPanda1973) reported
I’m not sure who Ali and I spoke to at @BTCare this evening on Customer Support to help with setting up my @btsport but the Customer Service was outstanding, so impressed. Thank you BT
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John Brown
(@jcrowly) reported
@btbusinesscare You're refusing to tell Zen what happened to the engineer so I have no faith your bot will in anyway help me.
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Felix
(@fnystrom73) reported
@bt_uk Just been told by your support I have to wait until Thursday for an engineer to come and fix an issue causing to go down completely that YOU caused. Not a great look for the most expensive BB supplier in the UK...😡
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Felix
(@fnystrom73) reported
@bt_uk Sure, how about fixing the fault you caused to my service? Your compensation package doesn’t pay for loss of income at all!
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S J D
(@SJD_WWFC) reported
@btsport No wonder people opt out com is awful.
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Emma Wilde
(@emswilde) reported
Day 42 of new full fibre broadband/phone not working. Neighbour’s was fitted today and his was same. His engineer called some magical DCOS (?) place and got them to rebuild his ONT and his now works. Can you please order this for me @bt_uk ? 🙏🏻
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Carli Malone
(@Carlimalone88) reported
Do @btsport not have any microphones in the ground or are villa fans just that ****?! #AVFC
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Louis Hodgkinson
(@louishodge) reported
@bt_uk you’re team have cut my Wi-Fi off and transferred to utility warehouse and have had the tenacity to tell me we have to wait until the 18th May to have it reinstated - despite never telling you to cut it off.
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Ricky Spanish
(@plantainpariah) reported
LOVE this backing of Gnonto from Jermaine Beckford about his work rate. Michael Owen unsurprisingly reverting to the lazy stereotype of black wingers not working hard. Fans never chant for a player that isn’t good nor isn’t going to work hard #LEELEI #BTsport
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SierraPapaGolf
(@SierraPapaG) reported
Michael Owen, Jermaine Beckford and Robbie Savage. BT Sport is scraping the barrel there. Absolutely awful. #BTSport #LEELEI
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Tom Ralph
(@TomRalph1) reported
@btsport your Smart TV app is terrible. Can’t go 5 mins without buffering. No other apps have this problem so it’s not the internet or connection, just your crap app.
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isma adino
(@AdinoIsmath) reported
One of the worst post-game analyses i’ve ever seen. #BTSport
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Juan Armellini
(@JuanArmellini) reported
Let me get this straight @bt_uk… you increased the price of my broadband (just that, no extras) by almost a *75%* (Seventy five percent)? Is that your rate of inflation? Are your customer reps at lowest pay point getting a 75% increase? You find that reasonable @Ofcom ? #ripoff
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David K
(@thfc0405) reported
@btsport unacceptable. I just purchased a monthly pass for £29.99 and when I go to set it up on my tv I get a message on my phone that this service is not available. As I said unacceptable
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SheepOnFire
(@msmith1138) reported
@bt_uk @BTSopenreach that’s now ten full days with neither WiFi nor landline. TEN DAYS. You are both too busy blaming each other to focus on actually fixing the problem. Constant runaround from a succession of people reading from a script. Is this what represents customer service
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Rob
(@R_Elliotttt) reported
@bt_uk. Absolutely fed up with the stinking service I keep getting. Through twice on the phone, put on hold and then cut off! If you can’t be arsed to deal with complaints….. give a reasonable service! Going to look elsewhere.
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Fiona
(@poolsidemummy) reported
@bt_uk I need someone to contact me regarding a vulnerable customer who has no landline and no resolution in sight
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charrette.
(@iamcharrette) reported
@bt_uk You’ll make me pay out a contract for a shoddy service. Working on learning the legalities of this as I can prove how inadequate it has been; even by your small print
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Caroline Williams
(@yummymummycaz) reported
@bt_uk Our concerns are with @UKAirband, don't suppose you can help them out with what to do 😜
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Chris Bolton
(@bolton_chris) reported
@bt_uk No problem… Just got to work another 2 days to pay for the same service as what I was getting previously… As long as BT are doing ok that’s all they matters… I am off after this contract… Never to come back…
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KVR 🇲🇺
(@Kevin_V_Ram) reported
@CommunityFibre have yet again cancelled my installation! 3rd time already. I’m ready to cancel my contract and go back to @bt_uk !😡😡😡😡😡
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nick tasker
(@NickTasker70) reported
from
Bere Alston, England
@bt_uk I used the help text option which led to them refreshing the hub which seems to have worked
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Gareth Hawkins
(@Ghawkeye11) reported
@btsport why is it that your BTsport app never works.. Can you provide a fix or a process for a refund