BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Croydon, Maidstone, Manchester, Glasgow, Bridgwater, Pontypridd, Tewkesbury, Norwich, Southwark, London, Birmingham, Newton-le-Willows, Halifax and Motherwell.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Croydon |
Total Blackout | |
| Maidstone |
Internet | |
| Manchester |
Internet | |
| Liverpool |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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James-Morrow Entertainment Systems
(@jamesmorrowhes) reported
@btbusinesscare you have cancelled the internet service , despite communications last week to extend it. No one has called as promised to work through the situation. Awful service. Please help!
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Paul Owen
(@Paul_Owen_CRM) reported
@btbusinesscare @BTBusinessCare Absolutely unacceptable service. I’ve been offline since Thursday despite being promised reconnection within 4 hours. As a long-standing BT Business customer, this level of disruption and broken promises is beyond disappointing. #BTBusiness #CustomerService
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Craig Campbell
(@craigcampbell03) reported
I had @btbusinesscare call me and say oh your not in contract and your paying the highest possible rate and we would love to help you. Me: so ur shafting me for having my account for 10 years and im paying double what everyone else pays Bt : yes Me: ok go **** yourself and cancel my account you robbing bunch of bastards
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Andie.....
(@ANDREWBRUCE1962) reported
@BTCare cancel an appointment but don’t tell the customer ! Epic fail again awful deterioration in your company this last year shocking #CustService
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S B
(@Mrsbarrattsingh) reported
@btbusinesscare I am having the most awful experience, please can you help! Our internet hasn’t worked properly since August & now our landline won’t work either. I’ve been on call for over an hour and we’re still no further on!
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Andie.....
(@ANDREWBRUCE1962) reported
@BTCare yet again no show for home appointment ! Why has your service deteriorated so badly ? #CustomerService
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David Frost
(@ccrider0877) reported
@btbusinesscare Can you advise how I can report a fault when the app and online fault reporting is not working for me. Thanks.
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Angry Bird Flies 💙
(@Rosiecat2) reported
@btbusinesscare Hi we had a new contract broadband fitted yesterday. Today our digital phone has stopped working. Can you give me a contact number to get this fixed please. Trying to get help via website is hopeless !
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The Bull
(@BullatBrantham) reported
Absolutely shocking service from @bt_uk @BTBusiness @btbusinesscare over 30 minutes online as you can't talk to a person to discuss why they have taken £750 for no reason from our account 😡
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The Real Philip Lyon
(@phillyonskem) reported
@BTCare is there an issue with bt email at the moment. App says try again later. Web page doesn't load..
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CeeJayGee Photo
(@ceejaygraham) reported
@bt_uk @BTCare there are serious circular links on the website. Trying to begin a "moving home" order+retain my BT acc but can't get passed repeatedly confirming my new address. The visual link process doesn't work. I'm waiting nearly 40min to speak to someone. @virginmedia
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Sharon Hammond
(@sharonhrealceo1) reported
BT @BTBusiness @btbusinesscare do you? Once again I have been seriously let down by you and it’s impacting my business. Has anyone had a positive experience with Bt lately?
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Chris (Christina)
(@GalanthusA) reported
@phillyonskem @BTCare I agree it has been poor since teaming up with EE
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Kyle Raven
(@KyleJamesRaven) reported
@BTBusiness @btbusinesscare you should be ashamed of yourselves! A further compliant raised and I can bet my bottom dollar that nothing will be done! Shocking company who do not support their business customers!! The worst customer care and experience I have ever experienced !!!
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Chrisinho
(@Chrisinho175) reported
@btbusinesscare hi there Iv got a standard hub in my place and had some WiFi switches fitted but won’t connected to the hub. The electrician thinks it’s because it’s dual GHz and the switches are only 2.4ghz, is there anyway to turn off the 5ghz to try? Or direct me who can help?
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The Real Philip Lyon
(@phillyonskem) reported
@GalanthusA @BTCare @BTCare the app has been playing up for days saying "current session timed out". Never used to do that. Get it fixed! Paying good money and can't get at my emails. Service has gone appalling since you teamed up with ee.
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Paul Owen
(@Paul_Owen_CRM) reported
@btbusinesscare @BTBusinessCare Absolutely unacceptable service. I’ve been offline since Thursday despite being promised reconnection within 4 hours. As a long-standing BT Business customer, this level of disruption and broken promises is beyond disappointing. #BTBusiness #CustomerService
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Paul Owen
(@Paul_Owen_CRM) reported
@btbusinesscare @BTBusinessCare Absolutely unacceptable service. I’ve been offline since Thursday despite being promised reconnection within 4 hours. As a long-standing BT Business customer, this level of disruption and broken promises is beyond disappointing. #BTBusiness #CustomerService
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The Real Philip Lyon
(@phillyonskem) reported
@GalanthusA @BTCare And @BTCare haven't even had the decency to reply. Appalling customer service. BT care?? Do they? Seems not. If it wasn't for the fact that I've had my email address for decades and it's everywhere I'd switch to another provider, but it would be so much hassle.
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Paul Owen
(@Paul_Owen_CRM) reported
@bt_global @BTBusinessCare Absolutely unacceptable service. I’ve been offline since Thursday despite being promised reconnection within 4 hours. As a long-standing BT Business customer, this level of disruption and broken promises is beyond disappointing. #BTBusiness #CustomerService
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Brian
(@BrianDRobertson) reported
@BTCare Full fibre upgrade not happening today since BT claim order never reached Openreach even though I have visit references for the engineer coming this pm. Utter shambles. I had to be on a call for 20 mins to find this out. How hard can it be? 😡
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Craig Campbell
(@craigcampbell03) reported
I had @btbusinesscare call me and say oh your not in contract and your paying the highest possible rate and we would love to help you. Me: so ur shafting me for having my account for 10 years and im paying double what everyone else pays Bt : yes Me: ok nice way to treat existing clients ill move elsewhere. I appreciate the call to tell me im being screwed though
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The Old Hammer
(@TheOldHammer) reported
@btbusinesscare I did... The worst customer service I have ever encountered and you just confirmed it Beth. Anyone with a business, AVOID these guys
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AllurinAssassin
(@AllurinAssassin) reported
@BTCare, your company is atrocious! I am so tired of dealing with idiotic, barely no english speaking customer service team and paying out so much money for a service that still can't run properly and takes you weeks if not months to fix!!!! Piss poor, and I will be switching!!
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therecanbeonlyone
(@mkacary) reported
@BTCare 2 hours 10 minutes ago I started a chat to resolve a problem. I am still no closer to a resolution!!! This is hardly a good example of customer service now is it?
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Sunandan Datta
(@dsunandan) reported
@bt_uk @BTCare I have been a loyal customer of yours for about 2 years now but intend to change now. Having changed my address a year ago, i am now told that i had a new contract last year as soon as i moved in to the new address. This is unethical on so many different levels.
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we all see it coming
(@gibbons74509) reported
@btbusinesscare No ! It’s all automated crap I’ve been locked out of a business account and need to speak to someone so give me a number
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NitrogenServices
(@NitrogenService) reported
@btbusinesscare good morning, we’ve had no office telephone since Friday cannot receive or make calls, I cannot log it online as the message on the 0800 number suggests, can anyone help? Thanks
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Sunandan Datta
(@dsunandan) reported
@bt_uk @BTCare What this means is that if we again move address in 12 months a new contract will start and basically we will be in this endless loop where we don’t have any autonomy to quit BT unless we pay a princely early termination fee. Would you be able to help please?
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Issac Theophilos
(@ISSACTHEOPHILOS) reported
@btbusinesscare I have been trying to restore internet and telephone services for the last 36 hours at a care home where we care for very vulnerable people. Hopeless so far!! No one has bothered to fix it yet.