BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Glasgow, Milton Keynes, Reading, Kingston upon Thames, Ilford, Manchester, Paddington, Blackwood, Edinburgh, Hereford, Dunoon, Blackburn, Musselburgh and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Glasgow |
Internet | |
| Milton Keynes |
Internet | |
| Reading |
Internet | |
| Kingston upon Thames |
Internet | |
| Ilford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Reeves
(@SamReevesArt) reported
@abigbat @virginmedia @bt_uk I had a similar problem in the States. Took a month for the installer to show up only for him to say there was a tree blocking the point-to-point.
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Rich Leadbeter
(@RichLeadbeter) reported
@bt_uk Thanks BT once again for your terrible service. Ongoing issue with Broadband and phoneline since the summer of 2021. Problem identified but as you need to replace an entire section of cable you won't fix the issue... Still no resolution.... SORT IT OUT!!!
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Declan Byrne
(@DeclanS_Byrne) reported
@bt_uk If I cancel and go with someone else will that stop you removing our ability to 999?
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Greg Beedle
(@GantsMill) reported
@bt_uk treat their customers with contempt. Their ‘customer service’ is a bad joke.
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Laura Burton
(@lozbertie) reported
@bt_uk had one of your engineers out today to fit fibre cables not only was he rude , talked to me like I was stupid , he didn’t want to put where I asked as it was more work he did eventually ,The box is not secured well in house as I went to clean up the mess it fell off
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Martin -
(@Martin76x) reported
I’m actually crying , Callum my youngest just said to me Dad the internet (@bt_uk ) is so bad I’m just not going to play on my pc until spring when the weather is better , What 10yr old should have to say this ,, #internet #Bt #fiber
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QuincyStarFox (Foxy)
(@QuincyStarFox) reported
@bt_uk hi my grandma is having issues with her house phone when she rings the house from her mobile it comes up with an answer machine saying that she's chosen to avoid certain calls but every other mobile phone can ring her house with no issues can you help?
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Jude Brimble-Rainbow
(@MichealsEllen) reported
@bt_uk When will I get my landline service back? Its been a week now.
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Laura Seymour
(@therealloubags) reported
@bt_uk hiya how do I add my free 6 months subscription to our account? Just moved back to BT. Add Britbox is not is available on My BT. Our old account number is the lead account number & I can only see the bill for the new account. Please help.
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ToriesLie
(@someotherfella1) reported
@bt_uk My service has been down over a week. I get a 4g replacement that does not reach the whole house and does not allow my BTtv to work either. I have complained but got no response. Nor refund.
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ukb00tlegs
(@ukb00tlegs) reported
@bt_uk it’s nice to know you’ve closed my complaint. Why? What’s the outcome? Coz as usual. Nobody wants to talk to me. The paying customer
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Sally Jiggles 3.5 % 💙 🇪🇺
(@SallyJiggles) reported
@DavidTYork @bt_uk If BT offers it, I usually find those who use BTs network should. Maybe try the bigger providers own website, such as Sky.
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Declan Byrne
(@DeclanS_Byrne) reported
@bt_uk So if the broadband is down and someone in the family suffers a heart attack, we just lie down and die because you decreed it?
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?
(@chcnny) reported
@bt_uk did a broadband trouble shoot via your website and it states there’s an issue with my connection but i’m not sure how to fix it and i can’t seem to live chat
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.:ISHY:.
(@I_S_H_Y_) reported
@bt_uk Why do your staff hangup calls? Been on hold twice for well over 25mins for some idiot who’s probably working from home, who can’t be bothered answering calls to just hang up. Really frustrating
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Lenderz 🙈🙉🙊
(@Lenderz) reported
@DavidTYork @bt_uk Not a fan of the man (or the tech in this instance) but I’m considering it, we’ve been looking to move more rural and it might be the solution. Star link latency isn’t that bad at around 20-30ms I believe. Not as good as FTTH but rather good.
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Danny
(@Danny64526453) reported
@bt_uk Internet down again in PO16 area. Come on BT. Thought you had the best internet. Never had this in the 4yrs i was with Sky.
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Chris Stroud
(@Chris_Stroud) reported
has anyone else been made by @bt_uk to change their broadband modem to then find the speed and connection is now ****? 😡
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BlissfulGooner🔴⚪
(@BlissfulGooner) reported
Anybody else having problems with there @bt_uk Internet
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Jarek A
(@JarekAnd) reported
@bt_uk I mean nor bt customer on roaming...
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Sarah Rosemary
(@SarahRosemary3) reported
@DavidTYork @bt_uk We've just changed over to Star Link ( Elon Musk's) We tried every other provider - all poor
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Everybodys_Talking_About_Jon
(@about_jon) reported
@bt_uk unhappy with the service I’m receiving from BT, they keep passing me about and not sorting my account. Clearly my custom means nothing to them as clearly there not reading my notes or BT advisors are not updating them properly 😞
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Robin
(@RobinHood2022) reported
@bt_uk anyone seeking a new broadband provider AVOID #BT AT ALL COSTS!!!! They have zero customer service, inflated prices and treat people like s**t. Go anywhere but BT to save yourselves time and costs #shitservice #avoidBT @itvMLshow
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Declan Byrne
(@DeclanS_Byrne) reported
@bt_uk we've just received a letter saying we are being 'upgraded' to Digital Voice. Except it's not an upgrade at all, as we lose the ability to call emergency services if your dodgy broadband goes down. I'm amazed this is being allowed. Can we say no to this dodgy switchover?
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barry standen
(@bazs1979) reported
Absolutely disgusting service from @bt_uk. Ordered a second phone system for new business premises only for them to not even turn up to install. After calling all day been cut off twice then emails getting ignored. So no internet for opening and don’t even know our new number. 😡
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AndyHolvey
(@AndyJHolvey) reported
@OpenreachHelp Hi, an OpenReach engineer visited her and was actually very helpful. He informed her it was a very quick fox but @bt_uk need to do it. However, @bt_uk are a bunch of sales people who have zero interest in fixing the problem THEY caused.
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Will Curtis
(@willcurtis) reported
@btsport Still not working!
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Darth Omicron 👾 ☠️ 🍥
(@DavidTYork) reported
@Lenderz @bt_uk For streaming - yes. But three gamers in the house - no. And not being a fan of Musk doesn't help.
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xTomTheDerpyx
(@xtomthederpyx) reported
@bt_uk Your broadband is terrible
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Chris Taylor
(@chrisjontaylor) reported
@bt_uk what should’ve been a simple broadband upgrade & add on tv after cancelling Sky has been poor customer experience. Had a fault for a month, called BT every day about it & had 4 engineers not show up so still not fixed. Hybrid EE is poor as unable to watch BT tv package