Is BT (British Telecom) having an outage?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) problems in the last 24 hours

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (72.60%)
  • ▪ Phone (12.33%)
  • ▪ E-mail (9.59%)
  • ▪ Total Blackout (5.48%)

BT (British Telecom) Comments

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • TheBoxingJunkie X (@BetOnBoxing911) reported

    @ItsLloydM8 @BTCare To answer your question in short. Yes. But to be fair 20MBs is pretty damn quick really

  • 🇬🇧 Daniel (@dd58586) reported

    @DJPalsyP @BTCare I expected better, what if you were a woman broken down and needed to call recovery. Hopefully it's not going to be a common thing, prob not

  • Rhys Lewis (@rhyswl) reported

    @mwhitty2 @BTCare I had same problem last summer was without it for 6 weeks. Said faulty line in area needed council approval to fix

  • Richard Cripps (@Rick0501) reported

    @BTCare Please spend some money on support people who know what they are doing #BT

  • Richard Cripps (@Rick0501) reported

    @BTCare I will post the details of my chat on Facebook asmitnisnnust simply appalling and the lack of support and knowledge needs to be exposed.

  • Jackie Laverty (@jlavert) reported

    MT Animal Rescue has major problems with #BT only one working line after 'upgrade' -sort it now - @BTCare UK #GavinPatterson #MTAR#BT

  • 🌮 (@bekkyf_) reported

    @BTCare Had to install it myself anyway. Will be switching as this is terrible service to a new customer

  • Phil Burton (@philburton) reported

    @BTCare have surpassed their incompetent selves. Cancelled my service AND they've charged me

  • James Peterson (@Pen1l) reported

    @BTCare So.. no one turned up bcoz the issue was believed 2 b fixed. It wasnt and nobody told me. Now Im told 2 wait until Friday for a call. Awful.

  • 🌮 (@bekkyf_) reported

    @BTCare Sorry didn't see this message as obviously due to no broadband, internet signal isn't great!

  • Dave Datsun (@DaveDatsun) reported

    @BTCare internet has dropped for 5th time in 3mins but according to the app there are no issues in my area. Doing my nut in!

  • Pos (@Posie802) reported

    @BTCare It says there is no know issue and my husband has went through the trouble shooter and it's still not working. I am currently on data.

  • fran bentley (@helloimfran) reported

    @BTCare Further - apparently support has tried to call (however no missed calls on my Father's phone...) and are going to try again tomorrow 1/2

  • Lloyd Weston (@lloydweston1992) reported

    @BTCare Who tell me I'll have to wait until tomorrow for BT to call me when they never do! 2/2

  • Gillbo (@Gillian31351573) reported

    @BTCare ur tv is crap no bt sport since Apr bx turning itself off for no reason I can't wait 2cancel. Sick of spking 2 ur useless team!

  • Pos (@Posie802) reported

    @bt_uk @BTCare can you please tell me if BT infinity is down in BT44 9area

  • Glenn Dobson (@dobson_glenn) reported

    @BTCare So many different excuses and lies. Dreadful service. Escalated within BT and still lied to. Writing to Ofcom right now

  • D Y L ▲ N (@dylanwTucker) reported

    How not to reward customer loyalty demonstrated by @BTcare. Existing customers offered only longer more expensive contracts. Leaving!

  • whisperycat (@whisperycat) reported

    @BTCare I forgot my password for BT Care Community. Site keeps saying an email with password has been sent, but it never is.

  • WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.54Mbps, 2017-08-22 18:00:36 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • Craig Clarkson (@Wolvemarine) reported

    @BTCare ..channels (which are paid for) I'm still without them. JOKE of a service. Had issues last time I changed internet package with you...

  • whisperycat (@whisperycat) reported

    @BTCare I've forgotten my password. Your site tells me an email has been sent to me when I request a reset, but the email never arrives

  • donagh (@donaghkebab) reported

    @BTCare Yes many times Laura, the technicians rush to close the ticket yet the problem persists... no consistent internet for months now :(((

  • Jason Rawles (@jasonrawles) reported

    @BTCare @RoyalMail Nope just says received in to network and GOOD NEWS it's on its way!! I can't believe BT Chat were so sure it would be here!!!!!

  • Jorge Orwell (@Jorge_orwell) reported

    @BTCare Congratulations your idiot engineer has actually made it worse, didn't bother making contact and then cut ALL the lines to the property

  • Nick M (@Train_InSaiyan_) reported

    @BTCare 3 engineers all failing to respond to the issue correctly. No call back of follow up calls from the offline team. No management imvolvement

  • Chris Atterbury 🏴󠁧 (@iCaptnSpaulding) reported

    @BTCare @parcelforce Today but they failed yet again. I’ll be cancelling all my BT services because of this and going with Sky. Absolute shit customer service!

  • roger (@rogerc32) reported

    @PreMatchMeal @danielstorey85 @Inbedwimaradona @5liveSport @btsport Some terrible pundits on bt,even worse than sky!

  • WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.59Mbps, 2017-08-22 17:00:34 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • Geraint Parry (@Gezza23) reported

    @BTCare My home Bt broadband is down and the chat wont work on ipad, do you have a telephone number i can ring?

  • David Bell (@DavdBell) reported

    Who at @btsport thought it was a good idea to cancel the European Football show but also a good idea to employ John Hartson?

  • Jimmer wilson (@bobbyjaywilson) reported

    @BTCare Absolute joke, 2 bloody months to get a service!and it's taken me going on twitter to get anything done!!!

  • David Fossey (@davidjfossey) reported

    @GaryLineker trying to watch at work online, but the in-browser player is terrible @btsportfootball @btsport

  • WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.61Mbps, 2017-08-22 16:00:32 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • iMediasee (@iMediaseeUK) reported

    @BTCare another hour of my life I won't get back trying to sift through the crud you call customer service

  • Tim Christie (@timbomufc) reported

    @Neil955i @BTCare @KChandisingh @BTOpenreach Could not agree more. Zero accountability. Wtf does OFCOM do?

  • Harvey-Thomas Keegan (@chelseafc200) reported

    @BTCare Yes I have done all of that during the time spent on live chat and after 1 day it went bad again

  • Harvey-Thomas Keegan (@chelseafc200) reported

    @BTCare Wireless connection I have been with BT 7 years and we have only had the new box a year and spoke with someone on LV chat it now gone bad

  • John Freeborn (@johnfreeborn) reported

    @BTCare Okay, but I am not a BT customer, unless EE mobile counts. I do not have a BT Sport package.

  • Duncan Varley (@DuncanVarley) reported

    @BTCare Taken just 48 hours for you to remind me why I never wanted to deal with you again.

  • Miracle In Progress (@miracleprogress) reported

    @btbusinesscare @BTBusiness I'm still waiting to hear what you are doing about my fraud issue

  • Joe O'Reilly (@Edu_Wellbeing) reported

    Seriously @BTCare how can you be so bad with customers BEFORE they are even connected...doesn't bode well #delayedconnectaion #again

  • MitchGibbons (@Gibbnomz) reported

    @BTCare Oh bore off, you don’t turn up to the appointments you make, your customer service team lie to get you off the phone and do nothing about it

  • Ade Torrent (@AdeTorrent) reported

    @BTCare With respect, please get out of my face with this PR nonsense. You know that the issues are. I don't need to "chat" with anyone.

  • Joe Moss (@Joe_Moss92) reported

    @BTCare Problem is my pc connects to the hub but can't access the internet. It's like it's blocking the internet to the pc somehow

  • LIVEDAYFIVE (@LIVEdayFIVE) reported

    @BTCare @Ofcom You guys are half an hour late... this is just one bad experience after another with BT

  • Sean Cull (@seancull) reported

    Broadband has been down for 10 days. @BTCare have committed to giving me an update in another 10 days blaming @BTOpenreach - Not impressed

  • Loopy Loo (@cherrytickle) reported

    Anyone in #Southbourne #bh6 having problems with @BTCare broadband today?

  • Rich Holmes (@RichHolmesPhoto) reported

    @BTCare @TeamViewer_help They claimed to be from BT Technical Support but was suspicious. Wanted to "update our router", insisted we had internet problems (2/2)

  • CustomerSuccessMatt (@MattMyszkowski) reported

    @BTCare Your level of customer service is abysmal trying to get my issue resolved. No one listens to the issue, sending standard emails.

  • Victoria Smith (@torsmith26) reported

    @BTCare all back on now. How do we apply for a refund for the 4.5 days of no service on TV, internet and landline?

  • Kevin Eadon-Davies (@kevin_eadon) reported

    @BTCare No answer from the chat. Took ages to come to me then disconnects me automatically. Not a great level of service and still no internet

  • Litchfield Hens (@litchfieldhens) reported

    @BTCare 89 yr old Nan been left without a phone line for weeks now. No update on the fix- she can't call u 2 check ! V poor

  • Javier Torregrosa (@jayrex007) reported

    @BTCare It wasn't so much as a problem but more of turning on the account

  • Javier Torregrosa (@jayrex007) reported

    @BTCare Hi, I see my app says a fault has been recorded, the problem has been fixed, can you please remove it?

  • WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.72Mbps, 2017-08-22 13:00:31 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • Sarah Hilary (@sarah_hilary) reported

    @BTCare Otherwise it's back to the drawing board. I wouldn't mind so much if I hadn't told your support staff THREE TIMES that I was at work today

  • J_T_Watson (@J_T_Watson) reported

    @BTCare The order for the broadband hasn't gone through and then had a phone call from complaints about speed issues THAT IS NOT THE ISSUE

  • StPaulsCeltic (@StPaulsCeltic) reported

    @BTCare Hopeful that at the second attempt your customer service 'experts' can sort it out. Appalling service.

  • paul wright (@paulwright694) reported

    @BTCare @DaniiwrightNEW Hi Dale, no engineer until Fri afternoon, line test ok, equipment seems ok but over 3 days response on fibre fault is crap (billpayer here)

  • StPaulsCeltic (@StPaulsCeltic) reported

    @BTSport Great coverage, awful, awful customer service. Maybe save some cash to make sure we can get the service before making it look great

  • Charlies Warlocks (@C_Warlocks) reported

    @btsport How many of your BT-ESPN customers, honestly want to watch 10-13 year old boys play baseball? Put that shit on the red button. 1/2

  • Mobeen Iqbal (@Mobes92) reported

    @BTCare You fund newspapers that express hatred toward your customers - I'm a Muslim, Pakistani, BT customer. Do you not want me to live in the UK?

  • Kane Gillard (@Its_Kanee1) reported

    @BTCare Done that, but the problem we are seeing is we was paying for copper broadband and getting the speeds of your 'faster broadband'

  • Neil Bullock (@Neil955i) reported

    @timbomufc @BTCare @KChandisingh Find it completely unacceptable that @BTOpenreach refuse to deal with the customers they let down.

  • Tim Christie (@timbomufc) reported

    @BTCare @KChandisingh 4 weeks so far. BT Openreach are absolutely garbage with zero customer care.

  • JB (@JB_LFC23) reported

    @BTCare @KChandisingh I was left 2 months over last Christmas without a land line or broadband. @BTCare was completely useless when it came to fixing the problem.

  • Sammy Nadin (@SammyNadin) reported

    @BTCare It has now, but it took about 2 weeks to get it sorted cos we were told it was a different problem every time we called

  • Kane Gillard (@Its_Kanee1) reported

    @BTCare Speed are way too slow and told that is average on copper broadband although we had multiple suppliers and had better speeds

  • ad stenner (@AdStenner) reported

    @BTCare I almost feel embarrassed for @BTCare , without doubt the worst customer service I have ever received - Telephone, email and live chat!

  • Victoria Smith (@torsmith26) reported

    @BTCare we've had no phone, internet or BT TV since 17/08 when tree brought cable down. No action to fix, please sort ASAP #Devizes

  • ad stenner (@AdStenner) reported

    @BTCare I almost feel embarrassed for @BTCare , without doubt the worst customer service I have ever received - telephone, email or love chat.

  • Kane Gillard (@Its_Kanee1) reported

    @BTCare Your customer service is absolutely terrible. We are getting told two different stories every time we phone up about our speeds!

  • Kimberley Hilton (@Kimberley112) reported

    @BTCare they put the phone down! waiting for a call from case management now

  • JL-C (@missey78) reported

    @BTCare @KChandisingh Exactly my point we have been without service 4 9 weeks #8.5preggers

  • Peter Austin (@austinjpeter) reported

    @BTCare Considerably. It's been a very messy process. Totally inefficient...A complete let down. In short, BT's Left hand isn't talking to the right

  • WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.69Mbps, 2017-08-22 11:00:29 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • Ed Shires (@edshires) reported

    @BTCare Spoke to someone, but NOT from technical team, who didn't bother to phone me for the scheduled call. Service completely substandard.

  • Katie Compa (@katiecompa) reported

    @BTCare Thx Dale-- 10pm last night. The login page comes up, but there's no option to continue a purchased pass, only to buy a new one.

  • Ben S (@bensurm) reported

    @BTCare @ctsi_uk How'd my sister call 150 on #BT line 2 get broadband and end up signed up 2 #supanet pretending to be BT ? £500+ to cancel!