BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 03/05/2026 02:40

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (7%)

    Phone (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, Bristol, Newport, City of Westminster, Hitchin, Blackburn, Hackney, Waltham Forest, Glasgow, Sutton, Malton, Mauchline, Birmingham and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet
United KingdomBristol Internet
United KingdomNewport Internet
United KingdomLondon Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • swynjones26 Sharon jones (@swynjones26) reported

    @bt_uk I've been trying to cancel my contract all day but keep being told you're too busy! There's no other way of cancelling so is this your way of locking customers into their contract?!

  • ryanmaddison30 Ryan Maddison (@ryanmaddison30) reported

    Quite happily never see us on @btsport or @SkySports again. Commentators are shockingly bias against us. #NUFC

  • CaffersXL Chris Mc (@CaffersXL) reported

    @btsport can you sort your rights management software out please? Saying I've got too many streams running after switching from mobile app to laptop browser then having to restart due to poor video performance, and now I can't watch the game. It's all from the same IP address!

  • TwitTwillo Will Brooks (@TwitTwillo) reported

    .@bt_uk I've just been on hold for 47 mins, then got cut off because your lines close at 9pm. Why do you have no online way to cancel a broadband subscription? How am I meant to quit? This is ludicrous.

  • Benn_Stu Benn Stuart (@Benn_Stu) reported

    @gone4aburton @btsport There's at least 2 or 3 foul throws in every game nowadays and it never gets picked up. That's how bad the refereeing is, they don't even bother blowing for it.

  • boundaryblue FrankieSaysRelax #oafc (@boundaryblue) reported from Newquay, England

    Absolutely ******* hate that @btsport Just coz Isak scored he gets the MOTM. Utter nonsense. Weak, piss poor punditry. Dan Burn has been absolutely outstanding all game. Solid as a rock #LIVNEW #NEWLIV

  • Geek_Street Geek Street (@Geek_Street) reported

    @BTBusiness @bt_uk @Cisco Tried to cancel a transfer due to existing supplier stop. Hung up by customer twice and 3rd told 24 hour cool off period without even checking account details! 😠

  • 1976original Renaissance76 (@1976original) reported

    Player of the match, Christ I hate that ********* woke statement **** you #Btsport

  • wretchedascrisp Stephedore (@wretchedascrisp) reported

    That awful one to another jingle on #btsport

  • CockneyTaff1971 Kevin Adams (@CockneyTaff1971) reported

    @btsport appalling appalling appalling. App and website not working to upgrade and contact centre says too many calls and call back. Did I mention the word appalling.

  • rolo200011 Mark R (@rolo200011) reported

    @bt_uk Internet down hybrid down what am I paying £70+ a month for

  • sydkerrigan2018 syd kerrigan (@sydkerrigan2018) reported

    @btsport where did they get the extra time from?? Are you lot ******* real or just stupid?? @NUFC did **** all but time waste from minute one!! #LIVNEW

  • AtleastIthink AtleastIthink 🤔🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 🇪🇸 (@AtleastIthink) reported

    @TonyWil03867822 @btsport Or someone who's not awful, monotonous or unqualified.... at least 🙌🏼

  • swynjones26 Sharon jones (@swynjones26) reported

    @bt_uk I've been trying to cancel my contract all day but keep being told you're too busy! There's no other way of cancelling so is this your way of locking customers into their contract?!

  • SteveCWest90 Steve West (@SteveCWest90) reported

    @btsport Your coverage of tonights game has been absolutely awful. The most biast commentary I have ever heard, clear bias from everyone involved towards the Liverpool team. Shameful! #LIVNEW

  • barrygold59 Barryg (@barrygold59) reported

    @btsportfootball Oi Ref can we play on until we score? Yeah no problem. #LIVNEW #btsport

  • he6rt6gr6m 𝕸𝖆𝖗𝖐 𝕬𝖘𝖍𝖜𝖔𝖗𝖙𝖍 (@he6rt6gr6m) reported

    @SkyHelpTeam Have you guys sorted the ability to watch @BTSport online if you subscribed through Sky yet? Tweeted you guys about this last season. BT through SkyGo doesn't work and login details via BT Website don't work?

  • BullerNiel Toonmanc (@BullerNiel) reported from Ashton-under-Lyne, England

    its another wankfest on commentary from @btsport just do one ya pieces of crap

  • triggerhoward TREVOR 🍗🍗🍗 (@triggerhoward) reported from Kildare, Leinster

    @Carra23 Who is the real man of the match not the poor effort of the @btsport

  • SaintCraig1884 Craig C (@SaintCraig1884) reported

    @CharlieFitzh @btsport What he really wanted to say is "how ******* stupid camln you be, it was clearly Elliot" He was probably the only player on the park worth a mention

  • _20BM_ ben (@_20BM_) reported

    @danbrenno @btsport Honestly the shittest app in the world never used somethin so bad

  • DJOzzyMarc Marcas Ó Cochláin™ ✝️🇮🇪 🇦🇺 (@DJOzzyMarc) reported

    @JamieLunn96 @bignorm1992 @btsport Nah mate, doesn't work, can't even get Napoli v Lecce 🙄

  • aaronleemitchel Aaron Mitchell (@aaronleemitchel) reported

    Was the ref just going to keep playing until Liverpool score? Awful refereeing. #LIVNEW #btsport

  • theborisman88 Rodders Bailey (@theborisman88) reported

    Just not good enough tonight, but ******* the pundits really didn't want us to get anything. It's a disgrace how one sided you unprofessional ***** are. **** you @btsportfootball @btsport #WHUTOT

  • dazzieb78 Loony Toon (@dazzieb78) reported

    @sophiejenx Literally been walking over them all game, it’s embarrassing, bias and ******* awful @btsport @btsportfootball

  • HoliH1 🇵🇸PurpleSilk 💜🦁 (@HoliH1) reported

    Referees & media, including commentators, treat top 6 teams like they're the Mafia. What do you think will happen if you say something honestly negative about them @btsport? Don't think even the Mafia do horse's heads on the pillow anymore #ARSEAVL

  • enyahendriks Enya Hendriks (@enyahendriks) reported

    @bt_uk were you doing door to door visits in Kingston area tonight? Someone who didn’t introduce himself in high vis, asking about my job, art preferences, career aspirations, heritage, internet provider and monthly fee, and whether I’d had any issues with connection lately?

  • AtleastIthink AtleastIthink 🤔🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 🇪🇸 (@AtleastIthink) reported

    Dear @btsport, please stop spoiling the #LIVNEW coverage with the awful, monotonous, unqualified 'punditry' of Lucy Ward 😩

  • fittzer Pat Fitzgerald (@fittzer) reported

    Player of the match. What utter nonsense. Why can’t we call it man of the match when two male teams are playing each other. Why do we continuously bow down to these woke cretins? @_SkysportsF @btsport #LIVNEW #ARSVIL #WHUTOT

  • JamieLunn96 Jamie (@JamieLunn96) reported

    @bignorm1992 @DJOzzyMarc @btsport Ahhh damn. Worked for me. Amount of money we pay and they have problems like this🥴