BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southend-on-Sea, London, Hackney, Reading, Wembley, Llandudno, Swindon, Birmingham, Dunstable, Stroud, Cheadle, Crewkerne, Blackburn, Edinburgh and Bradford.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Halen
(@HalenVyas) reported
@joe_yer99 @bt_uk Leaving BT was the best thing we did. We went with EE - same company but might and day with customer service and less than half the price.
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Henry
(@Hen_comer) reported
@bt_uk having really bad connection issues with my internet service, second day of the router flashing purple…. What happened to the connection guarantee???? Might have to look at other providers
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Beela
(@Beela26726061) reported
@bt_uk How about fixing my connection? Without internet since 2nd and had 5 fix dates delayed, been told to upgrade to Halo when I don't want to be stuck with BT for another 24months! Awful service! Won't provide a dongle or compensate for additional costs incurred
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Life As We Know It
(@badass8177) reported
I actually need to raise a complaint with @bt_uk I'm not interested in speaking to a 'customer advisor' because the job is NEVER DONE I want to talk to somebody higher than them
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Beela
(@Beela26726061) reported
@bt_uk Complained and was told they won't discuss further till I close my complaint! Existing customers treated like trash
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Fish
(@Bill_63) reported
@bt_uk I want you to know that I stopped my DD for BT Sport and a BT Openworld email to cancel them. I tried to email you to tell you but you - a communications company - have no email address! You send me emails but they're 'no reply' which is crazy. I'm not calling you.
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shaneduds
(@shaneduds) reported
@bt_uk I want my experience with bt to be positive too, but 2 failed orders because "openreach didnt make a commitment" sounds like a you problem, i entered my details, paid on my end, waited the weeks, now waiting longer because you people cant use your heads lmao
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Professor Plumtree
(@Prof_Plumtree) reported
@WeAreWST @CazooUK BTSport and Eurosport to merge. good or bad for snooker fans?
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Nod64
(@Nod641) reported
@joe_yer99 @bt_uk They're shite. Ditched them years ago and would never go back.
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shaneduds
(@shaneduds) reported
@bt_uk Help? I called customer service for help and i was told sorry like 173782 times, cant imagine there would be much help to begin with smh
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Joe Fae Glesga
(@joe_yer99) reported
@Nod641 @bt_uk Not really had a problem up until now. Its how companies deal with the problem that makes me decide to leave or not.
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Mark Gray
(@MarkGra08400134) reported
@bt_uk A qube engineer was due between 4pm-6pm. I called your help and was put on hold for 10 mins then the call was cancelled!
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QCumbor 🇬🇧
(@qcumbor) reported
@jlil10146 @denkmit Ive just had to resign with awful Virgin tv just so i can access awful BTSport so i can watch MotoGP. Many sports have lost their soul turning their backs on their history & traditions. Motorbikes & cycling are still in touch but are creeping ever closer toward sterile F1
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Denis
(@DenisDraia) reported
@SkySportsPL and @btsport are worst than the superleague and you cannot change my mind.
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James Aithie 🏴
(@JamesAithie) reported
@joe_yer99 @bt_uk The irony of their bio: We connect for good. We're here to help! "Can you connect me?" "No." "I thought you were here to help!" "No."
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Professor Plumtree
(@Prof_Plumtree) reported
@eurosport so eurosport, will your merger with btsport be good or bad for snooker viewers?
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M9
(@M9MattandH) reported
@bt_uk Is BT down in the London area. I’ve got orange lights and have tried restarting.
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Gon
(@____kaza) reported
@bt_uk Why is my internet so slow
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Sxa
(@ShegoXa) reported
@bt_uk As stated the WiFi randomly going off, as for devices affected.. my toaster..maybe all the ones that require WiFi??? Lord help me
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Sxa
(@ShegoXa) reported
@bt_uk If you can somehow prevent my WiFi from randomly going down ? Then sure
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Life As We Know It
(@badass8177) reported
@bt_uk I'm not interested in speaking to a customer advisor ...I'm irritated by the fact that from 2 months ago I've had ongoing issues ...I want to raise my complaint with somebody higher than a customer advisor
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Craig Wakley
(@congacraig) reported
Does anyone else have any issues watching @BritBox_UK through their @bt_uk TV? Mine is so temperamental, won't load or play a lot of the time
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Ryan Davies
(@ripinmypants) reported
@bt_uk Pointless you have Ben useless with my issues so far
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Annabel
(@annabelxcorin) reported
@bt_uk I have had nothing but problems with your service since the beginning! This is no where near good enough!
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Sxa
(@ShegoXa) reported
@bt_uk Why are you so ****….?
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scooby 🦊
(@lyndyloobyloo) reported
@bt_uk How on earth does it take 59 minutes to report an undelivered SIM card??? Omg been speaking for all this time now transferred again!! 😡 getting ready to cancel, absolute joke
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Kuntal
(@theravenousbong) reported
Have needed frequent hub restarts of late, and now an outage out of nowhere. Got informed it might be back up on Tuesday - that's five days to recover. How's that acceptable @bt_uk ?
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Beela
(@Beela26726061) reported
@bt_uk BT not to be trusted. Still without internet/landline. Messaged BT on 4th and no response. Customers should get a free upgrade or a dongle if it's taking this long. Awful seevice
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Joe Fae Glesga
(@joe_yer99) reported
@HalenVyas @bt_uk I've had zero problems with BT up until this point. Its things like this that makes me leave. And I am.
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PakesBakesCakes
(@PakesBakesCakes) reported
@bt_uk hi, can you help please. My mum reported a landline fault yesterday, engineer was booked, then BT cancelled this morning because network fault but with no information on when to expect resolution and no contact details. Status checker says fix expected Thurs next week??!