BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 12/02/2025 02:25

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Southwark, London, Solihull, West Bromwich, Glasgow, Manchester, Cardiff, Hammersmith, Oldham, Batley, Birmingham, City of London, Ilkeston and Bristol.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomSolihull Internet
United KingdomLondon Internet
United KingdomWest Bromwich Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • LeedsUnited43 Peter (@LeedsUnited43) reported

    @mattyfatcat @England @bt_uk Tbf watching England must be like watching Brighton every week, just England have better quality. Both play very **** and boring football

  • notts1863 Ben Charles (@notts1863) reported

    @freddiehiggins_ @England @bt_uk Why ******** is he in the team. Out of place. ****

  • mickgent Mick Gent (@mickgent) reported

    @England @bt_uk Rice for me. Then get grealish in over Phillips and it’s not a bad starting 11

  • karennn_x karenlong. (@karennn_x) reported

    @bt_uk is there an internet outage in Cumbernauld/Glasgow area?

  • Poolsontour1 Poolsontour (@Poolsontour1) reported

    @England @_DeclanRice @bt_uk Thought he had a solid game, but why does Southgate insist on two defensive midfielders? Poor 2nd half and no ideas how to change.

  • WHUoli Olly⚒ (@WHUoli) reported

    @freddiehiggins_ @England @bt_uk whilst phillips is not a bad player, Declan was completely ******* clear today?

  • mitchchelsea22 mitch (@mitchchelsea22) reported

    @IeeSZN @England @bt_uk Walker was not good . Poor attacking

  • GarethEarnshaw1 Gareth Earnshaw (@GarethEarnshaw1) reported

    @Jaytuzzle10 @England @bt_uk Breaks up play from what exactly??? Albania??? Poland who were poor??? He’s got way more to his game & needs pushing on.

  • AKS AK (@AKS) reported

    @bt_uk Youve definitely let me down today...

  • thatumbreon456 ThelegendUmbreon (@thatumbreon456) reported

    @CharlieEisnor @BTCare On your console on the network settings you should be able to change a setting between 2.4ghz, 5ghz and switching

  • charliewhu66 Charlie (@charliewhu66) reported

    @Chris_Merlini @England @bt_uk He didn’t assist Poland so your jokes as **** as your club

  • jmaylees Joanne lees (@jmaylees) reported

    @bt_uk Can’t believe 3rd hub box, one engineer down and still can’t get constant wifi! I work from home and can’t get another engineer until 12th April!! It’s not good enough

  • ClassyKonsa1 CJ222 (@ClassyKonsa1) reported

    @England @bt_uk No one Terrible performance

  • KnipeMike Mike Knipe (@KnipeMike) reported

    One of the reasons I never open emails (purporting) to be from BT is they always look like scams. The one I received today was addressed to somebody called Jill Forward and was headd something about refunds, when it wasn't about refunds. Expensive and dozy too @BTCare @bt_uk

  • RoystonElmer Roy Elmer (@RoystonElmer) reported

    @bt_uk so, after complaining about our internet speed, and having Openreach out twice, we were told by the engineer that we share our connection / bandwidth with a house down the road. We pay for 40Mb, we assume they do too. We both get 20. Doesn't feel legit.

  • redpaperrosecom redpaperrose.com (@redpaperrosecom) reported

    @bt_uk 2/2 (neighbour would be okay with line running under his soffits but as his porch is in the way would need scaffolding) so had to cancel order with sky and stick with virgin. I've been told that apparently sky should have contacted BT but as a consumer it's beyond my control

  • Crazy_John1809 John H (@Crazy_John1809) reported

    @bt_uk I have suddenly lost connection to my service, says it’s disconnected, the code I’m given days my lines have been crossed and I may be charged for another persons use of the Wi-fi and phone

  • kieranappleseed kieran (@kieranappleseed) reported

    @freddiehiggins_ @England @bt_uk G he was the worst player on the pitch

  • DJ_Digital_D Daniel White* 🔴 (@DJ_Digital_D) reported

    @England @bt_uk None, all ****.

  • dickieboy8 Tony Dickson (@dickieboy8) reported

    @ScotlandNT @jmcginn7 @bt_uk Take this down or I phone the police

  • rayallsop1983 RayWilliamAllsop #RaRa (@rayallsop1983) reported from Enfield Lock, England

    @bt_uk is there any issues in the Edmonton London aerial ? Got home around 6 this evening and all my Internet keeps doing is going off and back on again! Very annoying now and getting on my nerves 😬 kind regards Ray.

  • jukeyisdead č-j (@jukeyisdead) reported

    @freddiehiggins_ @England @bt_uk literally never did anything correct.

  • ChickNatasha Tasha 🐥💍 (@ChickNatasha) reported

    So @bt_uk please explain why my Internet connection has been RUBBISH lately. What is going on?? It is soooooo slow!!! All after you've just renewed our contract and started charging us more...😒 #coincidence #BT

  • GemmaEdmonds Gemma Edmonds (@GemmaEdmonds) reported

    @bt_uk We have been told it’s been escalated for the last 2 months but still no resolution. We need a firm plan and someone to take full ownership

  • Huskymannia Alan Vincent (@Huskymannia) reported from London, England

    @England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

  • midgemanc ♡ || 𝕄𝕚𝕕𝕘𝕖𝕄𝕒𝕟𝕔 || ♡ (@midgemanc) reported

    @JBxrlow @bt_uk Honestly never had issues this much with BT. But now its just a joke!!

  • nhowds Nicola ✨ (@nhowds) reported

    BT are the worst company I’ve ever dealt with. It’s taken THREE attempts this week to simply activate my broadband and they have got it wrong every single time. Woeful. 😤 @bt_uk

  • Thehammerone1 Adam ⚒ (@Thehammerone1) reported

    @freddiehiggins_ @England @bt_uk You’ve got to be joking mate. Absolutely piss poor. Better for Leeds than England. Only passes to get rid of the ball and doesn’t care if it’s a shite one

  • thfcollie03 𝑶𝒍𝒍𝒊𝒆 🇲🇽🦋 (@thfcollie03) reported

    @England @bt_uk What ******** is this? Harry Kane

  • g1aciie gracie perry (@g1aciie) reported

    @bt_uk it’s outrageous that my 83 year old grandparents have been without a landline for over two weeks. They don’t have any way of contacting people in an emergency as they live in a remote area. Sort this out !!!