BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, London, Glasgow, Sale, Airdrie, Bradford, Skipton, Mansfield, Linlithgow, Manchester, Reading, Hackney, Wolverhampton, Bedford and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Wi-fi | |
| Birmingham |
Internet | |
| London |
Internet | |
| Glasgow |
Total Blackout | |
| Sale |
Internet | |
| Airdrie |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kathie
(@Kathie75) reported
@bt_uk can you please give me an email address for someone I can email regarding a billing issue and returned equipment? I’ve spoken to 3 people in customer services but the issues are still unresolved. Thanks
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Chris King
(@ChrisWithTheBat) reported
@bt_uk I haven't had telephone service with you for nearly a decade. Why is my mobile suddenly receiving BT Text calls? As I don't have a BT landline I can't do anything to stop these calls!
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G
(@gareeXx) reported
@bt_uk how do you address account and WiFi blackspot issues with you guys? Called value team and spoke on chat - no solutions or fixes offered, just upselling of more expensive packages. Don't need a new contract, just issues with this one ironed out :)
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Abfielder
(@abfielderMC) reported
@bt_uk No thank you. Once the dns server issue was fixed which was about 2 hours after I reported the fault everything was fine again. Still shocking that you can't change the DNS provider on a BT router.
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Muzzy
(@muzzy024) reported
@bt_uk Broadband down
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PleasantKenobi
(@PleasantKenobi) reported
@bt_uk My internet is back on, but with sub-optimal upload speeds - at times sub 2mb, meaning I can't live stream. Just spoke to a really helpful member of staff called Oliver - but my complaint has apparently been closed? Why? It was never resolved.
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Mike 🐈 📚 🎶
(@MikeTheSweeney) reported
@bt_uk my broadband has gone up £10 to £64 a month. Just for broadband!! I’ve rang your office and they said they can’t offer me any better deals. Is there anything anyone else can offer because £64 a month is extortionate 😭. I’ve been a BT customer for 20 years.
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Chris Hopkins
(@ChopkinsBassist) reported
@bt_uk how do we make a formal complaint about your aggressive door to door sales tactics? Just had someone working for you try to pressurise my parents into switching broadband providers.
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Ernie Thornton
(@darealern) reported
@bt_uk all day my Internet connection has been weak I'm not paying 50 plus per month for a service that doesn't work
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$ADA
(@CarnegiePool) reported
@EE I have just migrated from @bt_uk and this rapid system is utterly useless. I want to speak directly with an advisor and just keep having to call 150 and then choose from a list of options that don't apply to my specific issue. Just going around in circles. 😭
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Sam Skelton
(@matterofapinion) reported
@bt_uk I already have an ongoing chat thread with you in DMs. It's been in use for several months of chasing the problems.
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Siân Thomas
(@drsiant) reported
@bt_uk my router broke. You provided a replacement. I sent the broken one back using the envelope you provided. Why does it take 3 weeks to open the packet? How do I engage? It's been more than 3 weeks. I don't want to sit on hold and all the other options - no reply
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ross worboys
(@rossworboys7) reported
@bt_uk @SkyHelpTeam let’s get this debate out there as I’m not getting anywhere with either of you regarding my issues with skyglass. BT- all sky send me is the below but you say this cannot be controlled what the options here?
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🌸🐾originalkitten🐾🌸
(@originalkitten) reported
Joined .@EE & .@bt_uk cause .@virginmedia customer service are atrocious. EE have sent me a bill TWO DAYS after the account was opened. Breaking the law they have taken a total of 106 out of my account two separate times - two lots of £53.99. They now want £20 on 21st. 1/
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Once more into the fray
(@Bolshie_Woman) reported
@bt_uk I'm travelling and don't have a laptop with me, only a mobile. Email wants me to sign in with my password. It doesn't accept what I thought it was but I may have forgotten it. Can I reset my password using mobile only?
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Atul Haria 🌱
(@atulharia) reported
@bt_uk The Internet in North West London (NW4) keeps dropping out. Do you have a problem?
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Dawn Wilson
(@dawnlwillo) reported
@bt_uk This doesn't help, I need someone to speak to me.
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Dale Jannels
(@DaleJannels) reported
Waited at home yesterday between 1-6pm for @bt_uk to fit fibre ordered on 8th Feb. Despite the confirmed emails/texts - no show. The appt cancelled for the 3rd time...and no update sent! Customer service is appalling. Can someone own this and resolve please? #bt #openreach 😡
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Michael Rosen 💙💙🎓🎓
(@MichaelRosenYes) reported
@bt_uk Can I award you a prize for the worst online billing that I have ever come across?
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curtis
(@curtis80061170) reported
@bt_uk Is bt down in Cumbria my router is orange too
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A Patriot
(@PlebeianHero) reported
@bt_uk Hello remember me I am that customer who is annoyed at a 1200 pound bill (for 24 months) to provide a guarantee that your systems work.
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Ian Pennock 🏴🍺⚽️🏁🏈 🏉🏎🏍
(@Ian_67) reported
@bt_uk Well your advisor in Cardiff has just told me I don’t need one as fault is exchange end. Why are you communications so poor for a comms company? For what you charge the service is diabolical
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El Huichol
(@ElHuichol_) reported
@bt_uk still waiting for the call back from my complaint handler since last Monday who said that was calling me back the same evening. anyone can be more helpful here? terrible service. Truly running out of patience.
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Gary
(@GaryPersonal) reported
@bt_uk So I switched to the benefit saver payments. £20 instead of £55. But ever since then (and never in 8 years before) I'm getting loads of dropped connections, lagg, slow loading speeds. Nothing to do with my pc. Happens on all devices. Has my Fibre 2 connection changed?
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Beena Mistry
(@b3ena) reported
@bt_uk NO INTERNET SINCE SATURDAY WHEN YOU CUT ME OFF… IVE UPGRADED MY SERVICE WITH YOU RIDICULOUS 🤬
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Paul
(@muppetkeeper) reported
@bt_uk Wow, almost 17% CPI increase from BT, absolutely profiteering. A recent tweet says here to help, 20 minute queue in messaging! Be assured, the second my contract is up, I’m leaving.
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Gary
(@GaryPersonal) reported
@bt_uk Never expected such a quick reply. Dm sent. Thanks
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Emma Wilde
(@emswilde) reported
Day 37 since @bt_uk installed full fibre broadband to my house and still no ACTUAL broadband/phone. Good news - the major outage that was DEFINITELY the problem is apparently resolved Bad news - still no connection so I’m assuming it DEFINITELY wasn’t Sigh.
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Corey
(@Corey18105573) reported
@bt_uk The problem with the intercom is still not fixed as of 18th April. Is there any update on when this will be fixed ?
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Matthew Oxley
(@matthewjoxley) reported
@bt_uk I have come to the conclusion that BT no longer care about their loyal customers & will do their upmost to destroy their reputation. I for one will not accept their diabolical customer service and I’m to prepared to tell all that want to listen @BBCWatchdog @OmbudServices