BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Batley, Glasgow, Paddington, Manchester, Southwark, Edinburgh, Islington, Sutton Coldfield, Blackburn, Fareham, High Wycombe, Nottingham, Sudbury and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Batley |
Internet | |
| Glasgow |
Internet | |
| Paddington |
Internet | |
| Manchester |
Wi-fi | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gallivant Travel
(@TravelGallivant) reported
@BTCare after 16 years of loyal custom upgrading to BT business about a 1 ago + 6 Emails on Premium service appalled by the sheer incompetence of BT. Fortunately, we have it all in writing and someone writing that our email is blocked because we are abroad?? Enough is enough!!🤬
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Dan
(@LNKRapid) reported
@bt_uk Hi there, my internet in Woking GU21 has been getting progressively worse over the last few days. I don’t have a landline number to put into the service status checker online to see if anything is happening. Can you help? Many thanks, Dan
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3rd_Doctor 🏴🇬🇧
(@JonPertwee1919) reported
@bt_uk Broadband dead today. Logged fault. To be fair, got called quickly, but fault rectified. Now all off again & no BT after 8pm 😒 Even if I can get mini hub activated that would help!
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Louis Carr
(@LouisCarrLane) reported
@smivadee @officialgtfc @btsport Hang that in the louvre
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Brian Harvey's driving instructor
(@V_Noir) reported
@bt_uk what's happening with your service today? Our area seems to have no supply EX2 can you clarify if and what is happening please and when this will be resolved
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jiene
(@jieneee) reported
@bt_uk is your wifi down in lowestoft? i haven’t got a landline to check for shortages
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William Fu
(@willfu8) reported
@SammyDu52386703 @bt_uk What did you do to fix it?
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Grant Goldberg
(@GrantGoldberg3) reported
@bt_uk embarrassing support from BT just lost a customer cya
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Neil Procter
(@ProcterNeil) reported
@bt_uk why is it that I can predict when my fibre is going to go down by checking the weather forecast? Surely a little bit rain shouldn’t mean I lose connection EVERY time?
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Con
(@CSmudge_) reported
. @bt_uk you are the worst internet company of all time
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John Alastair Cook
(@Jacalakie) reported
@BritishTelcom @bt_uk The reply I've received via that DM is basically "The standard lead time to repair any fault is 2 working days" It's strange BT can't see how appalling this is - 50yrs a customer, 95yrs old, no family and her phone is 'literally' her life-line! @BBCLookEast one for you maybe?
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John Alastair Cook
(@Jacalakie) reported
@bt_uk That two 'tasks' are needed therefore two sets of engineers are required. For someone like Margaret, there should be a real sense of urgency...its simply appalling to treat our old and very vulnerable in such a way! Fault Ref: VOL055-4430278019755.
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Compounder
(@TheComp24) reported
@bt_uk Hi I think it’s working right now, as I am currently on wifi but when using the service status tool it says there is still a broadband issue?
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Jordan Barber
(@jlil10146) reported
@nonfictionred @btsportmotogp @btsport Yep. And I wasn’t abusive. I stated my disgust & why, said they were bad at their job & how it’s not the first time they’ve caused a backlash from the fans. Bet they’ve still not taken down the tweets
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Rich
(@richbrown1987) reported
@btsportwwe @btsport @CodyRhodes I would be peed off if i was Rollins, a company man who stuck up for the company whilst indy guys where bashing wwe at any opportunity including cody the man who said wwe was the worst place to work and has to job to him three times!
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Kraken
(@the_welder_p32) reported
@Angels35Karen @bt_uk Ask for one of those router's that has 4g built in. If the main line drops switches over to the mobile network
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ty
(@tychee_) reported
@bt_uk your service is down yet again. are we going to be getting compensation for this atrocious service?
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Alex Leslie Richards
(@alexrichards94) reported
@FrenchyWHU @btsport You need to cancel it mate
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Glenn Siddle 🇬🇧
(@glenn7575) reported
@bt_uk only been with you 3 months and wifi is a absolute joke im sat 8 ft away from the router and it says poor wifi carnt even get it upstairs or in the garden im 43 a month for this crap never had a problem with virgin and I have boosters in every room
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Marc ⚒🦉
(@FrenchyWHU) reported
@alexrichards94 @btsport 4th apparently, knew nothing about it. Oh well £25 down the drain
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Christopher Yeomans
(@Christo84201981) reported
@btsportmotogp @btsport What ********! Was he thinking! Well! '******* his wife or something, cos, it certainly weren't the race,he sitting at the bottom, of his bed, head in hand's,crying"she won't even let me **** her", IDIOT!
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Sammy Duncan
(@SammyDu52386703) reported
@bt_uk hey, only had BT for a few weeks now and already internet isnt working, videos buffering and games lagging or not even loading in? How can i fix this
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John Alastair Cook
(@Jacalakie) reported
A @BritishTelcom @bt_uk customer for over 50 yrs Margaret at 95 relies heavily on her phone line for her emergency button system & communication with the outside world. You’d think a fault on her phone line would be dealt with as a priority - being told AT least 48 hrs! FFS!
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Shauna Copp
(@Copp1Shauna) reported
@bt_uk why is it so difficult to make and log a complaint with your company? Especially when it is your mistake and shoddy workmanship that has caused distress and no tv or internet?
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Billie
(@Billie_Dealey) reported
@bt_uk my internet is down I’ve called the so called “24/7 number” and it isn’t working can someone contact me I don’t have a landline
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Phil Duffy
(@philipfduffy) reported
Yet again @bt_uk show how poor they are at service Reported a fault last week Appointment booked for today 8am to 1pm Took time off work checked status online @bt_uk say report cleared at 3.30 am! Was it b****cks Still got fault Now coming out on Wednesday
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cretyn
(@cretynlmao) reported
@bt_uk why is there no wifi in ashford can you fix it pretty please
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Chris
(@CGtheJediMaster) reported
@bt_uk On Monday one of your colleagues preformed some checks on my account/location and there was a problem flagging. Is it possible to retest those checks as I have someone coming to my house tomorrow so it would be nice to know if there is still an issue
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Stokesy
(@StokesyPlays) reported
Christ the National league play off final looks poor for Tv. Definitely a poor choice of stadium #nationalleague #PromotionPlayOff #btsport
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Quentin Kirrin
(@QuentinKirrin) reported
@bt_uk PPS what makes you think Im a customer ??