BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Bristol, Newcastle upon Tyne, Birmingham, Hackney, City of London, Worcester, Sheffield, Southend-on-Sea, Dagenham, Batley, Barnsley, Bracknell, Edinburgh and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| London |
||
| London |
Internet | |
| Bristol |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Birmingham |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Haward Soper
(@chaward) reported
from
Leicestershire, England
@bt_uk Did that already. No reply. Got answer on phone after 22 mins. V helpful lady fixed problem. But that was the only good part of the service. Response on Twitter was poor.
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Apettitte123
(@apettitte200) reported
@btsportfootball @btsport Your cricket comment is awful
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🇬🇩 Elle-Ay 💕
(@Ms_Cherry_B) reported
@bt_uk especially as I know you’re gonna soon send me some ridiculous price rise rubbish! I’m not paying MORE, for a lesser service! I would rather take my money elsewhere if you think that is gonna be the case!
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Nuna Holmes
(@Nuna_holmes) reported
@bt_uk Internet still down in Eastwood, Todmorden. Any ideas when this will be up again? Been over 36 hours now
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James Morris
(@Morris77) reported
@BTCare why is reception for @btsport so poor on my new bt box? I’m on fibre 100 with you and the Wi-Fi hub is in the same room. This is in SD. Do you purposely make the signal glitchy? Never had a problem with other streaming to the tv.
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🇬🇩 Elle-Ay 💕
(@Ms_Cherry_B) reported
@bt_uk Please check your DM and respond. Yet again, I’m having an issue with this stupid connection constantly a tipping & starting itself. You used to be great but if this is the best you can now offer me, I’m going to have to consider my options. I’m not gonna keep having this
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fab.io
(@fabmilano) reported
@bt_uk Hi - is there a broadband outage in AL1? Have been unable to connect for about 2h.
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Nuna Holmes
(@Nuna_holmes) reported
@bt_uk Internet still down in Eastwood, Todmorden. Any ideas when this will be up again? Been over 36 hours now
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jamie
(@merchantofshite) reported
The #BTSport commentators have been full of demented ****. Jeez I wonder why everyone streams!
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Ashburton XI
(@ashburtonXI) reported
@btsport can you turn your ufc advert down, ******* ridiculous
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Mark McCormack 💜
(@optimark_prime) reported
@bt_uk Hi there, my BT fibreoptic is supposed to give me 30mbs, but currently it’s only around 3mbs, and has been poor for a while. Also, whenever I receive a call on the landline, the router resets.
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Tom Holland
(@Tomahol1) reported
46 days since my @bt_uk internet went down. In that time I've spent £45.33 on that service, and the #ISS has completed 736 orbits of Earth. I'm now owed £369.60 in compensation. @WeAreOpenreach SSKMD MSO active for 100 days. #stilloffline
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connor bowie
(@bowiserno1) reported
@btsportwwe @btsport why is the replay for last night's smack down not on BT sport app
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Jane Chalk
(@bwlgirl) reported
@bt_uk the phones that my parents purchased last July aren’t working. Outgoing calls fine. Incoming the caller can’t hear my parents talking. My dad is in poor health & the phone is their lifeline. What are my options please? I have a receipt? Can I return them to Argos?
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Mark
(@mchahalholden) reported
@bt_uk There is an issue with your AppleTV app. We pay the expensive monthly subscription to watch it on our TV’s using your App, but it is not working.
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Jess🐈🐱🐾
(@TheSmall1_) reported
Honestly so frustrated. Without internet since 2pm. Can't get a 4g mini hub cause I haven't got the package where it includes it. Won't be compensated for loss of service cause only happens when fault on line. FML #bt #sortitout @bt_uk
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Nick Spragg
(@Nick_Spragg) reported
@ChrisHolt1982 @btsport @btsportwwe I’ve been watching the recording from last night, has it not been on again? The ‘**** You Roman’ chant didn’t last that long tbh…
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Laura 🏳️🌈💙💛🇺🇦
(@Hibby44) reported
@bt_uk @SarahNL66 @bt_uk just stop repeating same old BS about it being heavily advertised when it isn’t. Read the room. The price increases are disgraceful especially given what’s going on with cost of living etc. A price fix literally means a price fix. Disgusting behaviour.
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Mark
(@mchahalholden) reported
@bt_uk It’s not the same App. I have a 1G fibre internet connect. The AppleTV’s are wired, I get 950Mbps speed to the AppleTV. Netflix, AmazonTV. iPlayer no issues.. just BT Sports app not working
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TheCommonSense 💎
(@CommonSenceUK) reported
@btsportfootball Your lady co-commentator is sooooooo bad its beyond a joke now. Get an ex-player in please like Lampard or Redknapp Robbie Earle Alan Smith..??? #VolumeDown #BTsport #Astonvillavsarsenal
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Dickie G
(@RichDevall) reported
Do me a favour and turn the ******* volume down on that Edwards v Usman advert @btsport
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elisabeth spencer
(@lissieann) reported
@bt_uk VILE CUSTOMER SERVICE - 88 year old with lifeline and phone has disconnected and we can’t get through to anyone who can fix. Total duty of care failure.
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Gareth
(@GarethHanby) reported
@fatfootballkhan @btsportfootball @btsport They are subject to licensing issues and post as soon as they can.
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Dr Haward Soper
(@chaward) reported
from
Leicestershire, England
@bt_uk dreadful service. Sitting on phone listening to awful music. TV not working at all. Get BTP-202 error. Tried all suggestions. TV working on phone. Am fed up.
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Drago
(@Notorious401) reported
@WittyHandle7 @btsportwwe @arielhelwani When did Vince start cutting him checks? He doesn't work for WWE, he works for BTSport who cover WWE. No different than the time he worked for ESPN who covered UFC, NBA and had him at some of those shows.
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Matt
(@AussieInLondon9) reported
@btsport fyi - you are letting down Australian and Indian cricket fans in Uk. Nearly 12 hours after play finished there are still no highlights of day 2 of the second test uploaded to your app. & The replay of day 2 stops after 2hrs - ie missing 2 sessions.
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James Marsh
(@Marsh_JC) reported
Wishing my old @btsport colleagues luck tonight. England have never won a Test match on BT - this is the 14th attempt. NZ not a team to go quietly though.
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Richard York
(@battleinyork) reported
@bt_uk i want to cancel, but i refuse to sit on hold for god knows how long! please provide an email to allow me to do this.
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Revd Raff Chaves
(@ChavesRaff) reported
@bt_uk unreliable Wi-Fi for months, sent engineers 3 times, still unreliable, promised compensation, never given. Called today, been told Wi-Fi is “good” on their end, when it’s clearly not, and got told I need to pay £300 to end contract. Appalling customer service! NEVER AGAIN
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Ben
(@Ben020990) reported
@btsport please keep @martinkeown5 of the air he is the most biased pundit and nothing bad can be said about arsenal. Least find ex player that can be a good pundit.