BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (7%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Saltburn-by-the-Sea, Hackney, Southwark, Hammersmith, Bristol, Cardiff, Wilmslow, Halifax, Blackburn, Portsmouth, Wandsworth, London, Taunton and Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
TV | |
| Saltburn-by-the-Sea |
||
| Hackney |
Wi-fi | |
| Southwark |
Internet | |
| Hammersmith |
Internet | |
| Bristol |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Clare Wilkins
(@ClareMWilkins) reported
Day 29. Still without service. Meaningful update finally obtained from @bt_uk and @OpenreachHelp Not a resolution but a promise of update tomorrow day 30 Many visible engineers in the area but not holding my breath
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Thom Kelly
(@thomkelly_) reported
@bt_uk What use is the complaint handler following on from a repair I’m complaining now
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Mark Roberts
(@cortexrock) reported
@bt_uk I have done, yes - thank you, Catherine. But not with BT or Plusnet, because the offboarding process from John Lewis BB has been handled so poorly and been such a pain in the backside, it would suggest that I would have similar issues in future should anything else go wrong.
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Dermot McGeough
(@McgeoughDermot) reported
@bt_uk Shocking service. Terrible broadband. Unable to provide what you’re charging for
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knqst
(@knqst) reported
@MikeScribbles @bt_uk I’ve had this for 3 months nearly they are crap
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S & S Timms Antiques
(@Timmsantiques) reported
from
Toddington, England
@btbusinesscare Whys you smarthub 2 wifi performance so horrific today? Is there a known issue at the moment, or have you pushed new firmware overnight or something which has broken it? Nothing in my setup has changed, but every one of my wifi devices is constantly disconnecting/reconnecting???
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JXC
(@JXCnotfunny) reported
@Veibae @bt_uk Worst than these new cod lobbys
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Cpt_Yakitori (NSFW-artist)🔞(COMMS OPEN 1/3)
(@Cpt_Yakitori) reported
@Veibae @bt_uk Damn, even by carrier pigeon this would be faster.
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💜Ellain the Stampede💜
(@QueenEllain) reported
@Veibae @bt_uk TY VEI FOR CONFIRMING THAT ITS NOT JUST MY INTERNET ON LIFE SUPPORT
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Dougie
(@DougieX420) reported
@Veibae @bt_uk I'm in Australia and I even I think this is slow.
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FrameXero
(@FrameXero) reported
@Veibae @bt_uk What's with the UK and bad internet, this happens so many times with all my friends across the pond 😔
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RP Bike Sgt
(@BikeSgt) reported
from
Bicester, England
Generally quick to moan at poor customer service so for a change a positive post about @bt_uk. Called earlier to look at changing tariffs due to increased prices. Lloyd was helpful, cheerful and upgraded me, saving me money as well. #GoodSkliis.
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Bradley
(@burnfield14) reported
@bt_uk My Internet just cut out while reading this 🙃
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ShadowWilkes98
(@ShadowWilkes98) reported
@Veibae @bt_uk Damn, that's ridicules. Come on BT, you can do better then that
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Barbara Fraser
(@barbarafraser67) reported
@bt_uk you guys need to sort out your customer service. Weeks without phone service and getting charged absolutely disgusting. No one helping sort this out Atrocious.
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Jake Bowd
(@Jake_Bowd) reported
@SkyHelpTeam Would you provide a better client experience and install broadband as a matter of urgency? If so, happy to cancel @bt_uk contract (as not benefited from any services as of yet)
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☆ Twistedrave 🦄 KISSMYGOOOAT ☆
(@Bossqueenie89) reported
@bt_uk I'm hoping to get rid of bt. We haven't been able to use WiFi since we got it. Yes it's on low budget for uc scheme, but, its been worse than a joke. Also brought it up with colleagues multiple times.. no help!! 👎
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knqst
(@knqst) reported
Avoid @bt_uk at all costs, been waiting 3 months for a basic renewal of my broadband contract, to be sent a random smarthub now they are charging me £50 for and disconnecting my internet randomly tonight blaming openreach and can’t help me until tomorrow. Useless
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Barbara Fraser
(@barbarafraser67) reported
@bt_uk You guys are unreal I complain about rubbish service and you guys create a new contract for my phone line. You really are taking this biscuit. 😡😡😡😡😡
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Airshow ✈️ VTuber
(@AirshowD) reported
@Veibae @bt_uk lmfao my stream crashed too what ******** BT
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Haych
(@haych13_) reported
@Veibae @bt_uk BT are so ****, I complained about speeds and the woman on the phone tried telling me off! I swapped to Starlink, PING isn't great at 50-60 but 200mbps speeds and goes down less Expensive tho
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Violetstorm🌩Weather Gothicorn🦄 Vtuber
(@violetstormVT) reported
@Veibae @bt_uk Damn, I mean I guess at least you aren't paying as much as americans for this haha (it's 2022 damnit how's this still happening)
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RaBiTeC
(@R_B_T_C) reported
@Veibae @bt_uk just damn
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Phil - M0KPH
(@M0KPH) reported
Arrrgh, trying to call BT us like platting p1ss you just get press 1 for this, 2 for that. I needed to speak to somebody to say it’sa large outage and needed a bit of priority! @bt_uk
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M3ccado
(@m3ccado) reported
@Veibae @bt_uk **** wi-fi so slow even a snail can speed past this 🐌
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Motiv 😈 Vtuber
(@_iamMotiv) reported
@Veibae @bt_uk Throw out their equipment and buy your own. ISP garbage keepin a queen down 😭
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Jake Bowd
(@Jake_Bowd) reported
@bt_uk We're now moving to Sky, they can provide a quick(er) installation and just (slightly) beaten your price. It's the poor communication and (lack) of installation that has resulted in this swap
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Barbara Fraser
(@barbarafraser67) reported
@bt_uk What rubbish my phone has been out of service for weeks and you guys are doing nothing to get it sorted. You should be ashamed of yourselves.
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Peter Barnes
(@PeterBarnesy) reported
@BTCare Today is the second day I’ve taken off work in the past week for an engineer to come and fix my broadband. And, it’s the second time the engineer hasn’t shown up. Still no broadband. What on earth is going on?
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Ammy
(@CursedFoxAmmy) reported
@Veibae @bt_uk Oh geez Even on a phone at my worst connection hours I have at least 0.5mbps