BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southampton, Milton Keynes, Burnley, Fareham, Croydon, Camden Town, Bath, Camberley, Batley, Glasgow, Reading, Hemel Hempstead, Halifax, Devizes and Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
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| Milton Keynes |
Internet | |
| Burnley |
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| Fareham |
Internet | |
| Croydon |
Internet | |
| Camden Town |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@njd1593) reported
@btsportfootball @bt_uk please help
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CLAIRE STEWART & BUD
(@CLAIREJSTEWART) reported
@JoLouiseJordan @EE for customer service and @BTCare for customer service, hope this helps you
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Pj Malone
(@pjmalone1990) reported
@bt_uk Any chance of getting someone to call me as promised earlier this morning, to resolve the issue of you cancelling our home broadband order
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Lee
(@dragonmisery) reported
@PeterThurlow @btbusinesscare @BTCare One of the reasons we went elsewhere for broadband eventually. We were wasting hours talking to the two parts of the business (who don't seem to talk to each other, use different systems and don't share info) - a terrible waste of our time, stressful and frustrating. Good luck!
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James Chapman
(@chapman_yah) reported
@bt_uk I have checked and it said no issues in my area it says that when I have the problem as well
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Millsio
(@Millsfilminc) reported
@btsport you have a bad sound on City game now on the app, turn off fake sounds, it’s like the sound engineer left a fan near mic
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LDC
(@Liam_Wizard) reported
@btsport I’m unable to watch BT Sport on my laptop. It’s telling me I need to upgrade my package to view the content. I pay for BT sport each month and have never had this issue before. Please help. Thanks.
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michael
(@whatmbtweeted) reported
@louis_doyle3 @Matthew84567582 @btsport I can’t even log in says problem with the app
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Connor Humpage (#GSBOUT)
(@connorahumpage) reported
@BTCare Yeah, it’s not working at all.
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Pj Malone
(@pjmalone1990) reported
@bt_uk You have cancelled my home broadband order yesterday. After almost an hour phone call and several hours sending messages on Twitter today, I was promised a phone call to get this issue sorted. I have yet to receive that phone call. Can we get this resolved now??
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😷💙
(@igor_strapko) reported
@btsport I can't open any of your channels through your website. I'm connected, I refreshed, everything else is working fine. Can you help?
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Callum Whitehead
(@whiteheadcal) reported
BUZZING @jjenas8 is commentating tonight for @btsport...NOT. HE’S **** AT BEST. #DORMCI
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michael
(@whatmbtweeted) reported
@Matthew84567582 @louis_doyle3 @btsport Yes I can’t use the tv app and seems overs cant tried re login and it says no connection to the internet but I have
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Andrew Barnes
(@ajgbarnes) reported
@bt_uk How can I raise an issue - BT DNS servers have an incorrect A record for a domain (have to manually set to use alternative DNS). Want to get this fixed so you're sync'd with the authoritative DNS. Who do I contact and how?
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Liveandletfknliv
(@Liveandletfknl1) reported
So, a minutes silence for Hillsborough and BT sport play stadium noise, *******. @btsportfootball @btsport
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michael
(@whatmbtweeted) reported
@Matthew84567582 @louis_doyle3 @btsport Same mate ha to cast it it’s been quite slow last two weeks tbh (on Samsung tv) last Samsung I’ll get his the apps are so ******* slow
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Frenchie 🐜 #D3AFH
(@Fr8nch18) reported
If you are about to switch or upgrade to @bt_uk for your own sanity don’t. My upgrade has disconnected me from 6/4/21 to 4/5/21 and been replaced with a useless 4g connection (13up/2down) @virginmedia how do you treat customers offering you more money???
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andy sturt
(@asturt1982) reported
@virginmedia It’s pointless I’ve tried to cancel the whole package and go back to @VodafoneGroup and @btsport 1000 times more helpful!!! Again it’s me calling you to get fobbed off.
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Crocidolite
(@Crocidolite11) reported
BT sports commentators wanking each other off over that goal. Never known biased like it from @btsport #DORMCI
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chin
(@stuartjcooper) reported
I pay for @btsport and honestly the app is a pile of ****, keeps crashing, keeps buffering and won’t cast at all
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stephen dodds
(@cockneymagpie) reported
@bt_uk 24 hrs still no update, still no equipment and still no broadband or TV what a great customer, communication business what a joke, you must of sent me a message by pigeon.
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Bekka 🐾🐾
(@bekkaley) reported
@JoLouiseJordan @bt_uk @BTCare I completely understand as not long after I moved here my mobile signal became really poor for some reason which meant I couldn’t phone anyone and they couldn’t contact me I have an anxiety disorder and depression I also had a breakdown six months before so really needed BT line
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Barbara
(@Barbara62827076) reported
@btsportfootball How about a commentary that isn’t willing City to fail ??@btsportfootball @btsport
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Millsio
(@Millsfilminc) reported
@btsport @KoolMight Turn off fake noise on BT sport 3 now it’s creating bad sound on app👍
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Andy Savage
(@mcfc9320group) reported
Dear @btsport could you please bring Robbie Savage back and let Jenas go back to The One Show because he is absolutely shocking. He is that bad I would rather listen to Robbie Savage’s annoying tones.
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Sausage Mom
(@JoLouiseJordan) reported
@CLAIREJSTEWART @EE @BTCare It’s been so ridiculously isolating. And Porter has been very unwell today so I set his camera monitor up and found I can’t connect my end as no signal! So I’m checking every 10 mins risking waking him. I think that’s Wi-fi too 😔
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Mike Gibbons
(@Gibbo28) reported
from
Prescot, England
@WatchedToffee @btsport He truly is awful isn’t he.
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Sausage Mom
(@JoLouiseJordan) reported
The main issue is I can’t cast anything to my tv as my signal is too weak to use my hotspot. I can’t video call and Porter has been ill and I might have needed the doctor! Can’t cast to my TV. Despite paying £15 a month for BT SPORT! It’s a joke tbh @bt_uk
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CASSANO CHELSEA
(@nketachi8) reported
@btsport @BellinghamJude No Var should cancel it.... Nonsense
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stuArt
(@Blaenavonphotos) reported
Well done @bt_uk 5 and half hours with no telephone line at all , not the best way to welcome a returning customer 😟