BT (British Telecom) service status: outage reports and connection issues
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 9: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (61%)
- Wi-fi (15%)
- E-mail (11%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Birmingham, Halifax, Manchester, Hackney, Oldbury, Glenrothes, Hitchin, City of London, Reading, Blackburn, Glasgow, Falkirk, Croydon, and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 24 minutes ago |
|
London
|
Internet | 26 minutes ago |
|
Birmingham
|
Internet | 27 minutes ago |
|
Halifax
|
Wi-fi | 29 minutes ago |
|
Manchester
|
Internet | 30 minutes ago |
|
Hackney
|
Internet | 51 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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thisissaffers (@ThisisSaffers) reported@bt_uk when should I expect a call back with regards to a complaint I have raised? I have been extremely unimpressed with your customer service.
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pauline hodges (@paulineh57) reported@bt_uk @KevinF1311 This is why I left BT after decades of being a customer. You abused my loyalty.
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🐧 Me Might be Animal! 🐧 (@me_not_animal) reported@bt_uk Customer without a working phone line due to the upgrade to digital voice!
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Peter Old (@HamPeasyStottie) reported@bt_uk please fix your app. I can't get out of the circular demand for verification and crazy requests to change my login email
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Emma (@88ejackson88) reported@bt_uk Internet cut out last night. Router is blue but says no Internet connection, struggling to even use phones on 4 and 5g and all other devices and gaming consoles not connecting. Its been rebooted and factory reset, help please?
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@sharpy74 (@sharpy741) reported@martinintune @bt_uk Do you have any local alternative? I’m baffled why people pay BT for poor service at inflated prices. There are so many new Fibre providers now offering a better service at much lower prices. The days of BT’s monopoly and ridiculous Line Rental charges are thankfully, over.
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Scott Game (@scottie_game) reported@bt_uk is there currently an issue with broadband in MK7 8HF?
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grace hooper (@messalinahooper) reported@bt_uk I can't create a bt account to tell you how utterly gutted I am with your service. I've not been able yo watch TV as a brand new customer for several days and I only started last Friday. Consumer act 2018
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Click Clack (@kharikola1) reported@bt_uk the BT app is very slow loading pages!
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Alan Reeve (@AlanReeve2) reported@bt_uk can you help, my emails have stopped working since arriving in Nevada. Everything is set up correctly and I've tried numerous things to fix it, can't even log in via webpage
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grace hooper (@messalinahooper) reported@bt_uk what a shame , 2 weekends, 10 days of using your "service" and I've got yo watch about 4 hours tv, in total. Tried calling your helpline but it was a 90-minute wait
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Norman Wilson (@nwwilson) reported@bt_uk Thank you for that wonderful advice. I'm onto 150 as your message arrived. On hold for the past 1 hour and 2 minutes. Outstanding customer service 👏👏
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Shama Women's Centre (@shamacentre) reportedWeeks with no broadband. Multiple calls. No real help. We are a charity and people depend on reaching us. BTs failure to resolve this issue is not just inconvenient, it is putting vulnerable people at risk. We urgently need BT to take responsibility & fix this. @BTGroup @BTCare
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john littler (@jonboy_103) reported@bt_uk hi , I’m having problems logging into my BT webmail at the moment? It was ok earlier this morning ?
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Mr Blue (@LNielinger) reported@bt_uk Hi currently need and engineer visit but your website is stuck in 'LOADING' and thats it! HELP
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Steve 'beyond the bounds of respectability' (@Stever_wales) reported@bt_uk I am trying to reach your customer support to get an overdue promised update on case no C10002481840. Being on hold for an hour, purposely being ignored i assume. Please help. Not a good experience as a new customer.
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Claire Pulls Pints (@LandladyClaire) reported@bt_uk what makes it worse is when my husband came down, he was polite as anything to him Yes BT, ladies do run businesses these days We deserve, and demand, respect
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TINA MOORE (@Sassytrip88) reported@NickyHayesPhoto @bt_uk Im having same problem no email access and terrible signal & no one helps not even the robot🙄😡 Hope you have better luck
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Dr. Max (@DrMaxPolitics) reportedWaiting to find out if you have a job interview is stressful enough without @bt_uk Email service dropping out and stopping you from being able to check!
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Ian P (@goatteeboy) reported@bt_uk Thanks. It’s working now, would have been nice to see some communication for what seemed to be a widespread outage.
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Robbie Swanson (@Robswanney) reported@btbusinesscare I need someone to get in touch please. Really not happy with the customer service we have received. Our broadband has been off now for over 2 weeks. You have closed the fault off as complete, when nobody attended despite you promising to come to the premises.
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Janette King (@jannycat) reported@bt_uk Is there a widespread issue with BT email access today? Unable to login and I need to access my emails.
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💫Adam👀 (@The_Change_666) reportedThis fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk
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Gracie-Lou (@gracie_smart) reported@bt_uk When is #MYBT going to be working again please? It has been down for days!
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MikeyyBarbatoo. (@MikeyBarbatoo94) reported@SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.
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Emma (@88ejackson88) reported@bt_uk So the text bot didnt help, I cannot access the Web page, and I cannot use my landlines to call as its also currently out of use.
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Darren Smith (@Smicer999) reported@bt_uk I must have had 10 complaints raised and closed according to your SMS messages. I want an email address where I can document in detail the atrocious customer service I’ve experienced. Are you saying you provide no electronic communication mailbox at all for complaint procedures?
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Loretta Livingstone (@L_Livingstone1) reported@bt_uk what exactly does 'Unable to validate the information provided,' mean? If you can't provide an explanation along with the message, it's not much use. I see this is a general issue. & why do you employ people whose English is so poor they can't understand or be understood?
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bob (@Rigamortai) reported@bt_uk can't wait. One month and I can after 20 years cancel my contract to finally enjoy a decent network speed for less money. Yeehaa @Starlink good riddance @bt. Your customer service stinks
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JARVIS (@grantjarvis666) reported@bt_uk I have had possibly the worst internet from you over the past 4 years! I pay for 950mb and barely get 130mbps on a good day. Fobbed off every time I speak to customer service. Never again