BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hornsey, London, Harringay, Upminster, Milton Keynes, Hayes, City of Westminster, Oswaldtwistle, Coventry, Manchester, Barking, Birmingham, Lewisham, Ealing and Alness.
| City | Problem Type | Report Time |
|---|---|---|
 Brentwood |
Wi-fi | |
| Tower Hamlets |
Internet | |
| Hornsey |
Total Blackout | |
| London |
Internet | |
| Harringay |
Internet | |
| Upminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rt Hon Dave H 🏴 🇪🇺 Keyboard soldier
(@BCCletts) reported
@katiec1314 @jdmanjohn Just off the phone to @bt_uk & great lad in Belfast Now agreed to credit my bills for 2½ months I was out of my house & unable to use service (evacuated) But a serious note to BT - get something together for dealing with others in same position?
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Voiceover-Paul Berry
(@voiceoverpaul) reported
@BTCare I had a long online chat with Luke on your site yesterday. I asked for the transcript to be mailed to me but it's never arrived. Can you help?
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Katharine Gladstone
(@happyrocks) reported
@bt_uk @MoneyTelegraph Complaints have landed on deaf ears and have even been hung up on by one of your operators. All your employees seem powerless to do anything - even to cancel missold contracts. The request for the original EE sales call transcript have been ignored 3/4
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marcus
(@marcusmark2019) reported
@bt_uk How can they resolve the issue when they allowed the switch to go ahead..I'm now connected to talk talk
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GetOvaIt
(@ova_get) reported
@scrapegroat @BTGroup @bt_uk not sure which customer facing unit this business account will be with, but please can you sort?
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Marcus Rees-Harris
(@mreesharris) reported
Back on the phone to @bt_uk who advise that as the switch hasn’t happened just to stay on my @bt_uk plans instead to avoid any hassle. Also they have never heard of an esim before so can’t really help.
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Simon bowles
(@simondippenhall) reported
@bt_uk The issue isn’t the absence of update but the 2 weeks with no landline or broadband….
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Annie Jones
(@AnnieJo80051383) reported
@bt_uk @IbrarMumtaz Hi BT I am booked for an engineer callout tomorrow pm ..i have had an email to confirm this then a second email to say the case is closed ..i reported my landline on Sunday due to bad crackling on the line .. Thanks ..
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stuart
(@dr_scd) reported
@bt_uk So @bt_uk @Ofcom after 2 wks STILL no landline or broadband BT deactivated 4G hybrid hub 6/4/22 didn’t say them cancelling order would do that Promised replacement 7/4/22 never arrived Sent to old address? Then promised by 12/4 (nothing!) now saying 15/4 earliest #Noservice
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Aless
(@alessroby) reported
@bt_uk Yes! I have been promised that a senior engineer will attend for the past 7 weeks to resolve my connection not working on my business account, have been chasing everyday still no attendance. Can you explain why your service is so bad?
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Lorna Grant
(@Lornaasg) reported
This appointment should have been sorted last week and made for this week! Shocking way to treat a customer that has been with you for years! @OpenreachHelp @bt_uk
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Andrew Stark
(@Gumball_Thieves) reported
@bt_uk As a loyal customer, why are you charging me more than a new customer AND increasing my bills to boot?
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Paul Andrews
(@samba3333) reported
@bt_uk @BTCare Enough is enough My patience has run out. We have been without any Fibre service for 11 days out of the past 19. This is coming to the end of the 6th day of the service being down this time and latest is “it will be available soon” No apology or even email from BT
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Rt Hon Dave H 🏴 🇪🇺 Keyboard soldier
(@BCCletts) reported
@TowerCollapseGC Just off the phone to @bt_uk & great lad in Belfast Now agreed to credit my bills for 2½ months I was out of my house & unable to use service (evacuated) But a serious note to BT - get something together for dealing with others in same position?
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BEV G
(@BEV1971) reported
@bt_uk Does BT have anyone that could advise, help with an elderly relative who is having issues with telephone calls? Any help would be appreciated
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Han🦩
(@hannlou91) reported
Absolutely disgusting customer service from @bt_uk knocked our Internet subscription off with no warning and then won't reconnect us until MAY!!! Absolutely disgusting!
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Kirsty McNeil
(@Kimac101) reported
@BTCare I have really never experienced the levels of incompetence from BT before. No consistency. No knowledge. No care. Definitely time to move on
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Peter Hogg ⛅
(@PeterHoggCloud) reported
@btsportfootball @btsport Terrible commentator microphone audio quality again in the Real Madrid v Chelsea match tonight
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Katharine Gladstone
(@happyrocks) reported
@bt_uk @MoneyTelegraph Switched back to previous provider (Plusnet) and now been sent an enormous bill from BT for “breaking the new contract” that I’d tried to cancel twice. The saga involves all BT companies: EE, Plusnet, BT residential and BT business. 2/4
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Sarah Austria
(@SarahAustria18) reported
@bt_uk Not had any broadband service since 28th March! Call after call still not sorted. I was down for a priority call 1st thing this morning for an emergency engineer visit. Only to receive a text for an appointment on 26th April.
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mark stratford
(@stratfordmark) reported
@bt_uk received great service from your customer support in Hull, but there is so much background noise sounding like there is a party....not a great image for you.
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Kez
(@I_amKeroinKanye) reported
Does anyone know if you can upgrade to BT sports from the EE add on? I’ve got it in my phone but if I want to login in on the ps5 I dunno if I need another account. #btsports #ee @EE @btsport
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Jerome Riviere
(@JeromeRiviere11) reported
@bt_uk I’m starting to get really annoyed with you! My home Internet keeps dropping out and coming back whenever it decides. Over 10 times yesterday! I was in an online meeting this morning and I crashed out because of this connection! Thanks for fixing this issue ASAP!
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Keith Wellens
(@Wellens1) reported
@BTCare you are now probably the worst broadband company. Trying to run a business and you do nothing. Can’t even complain online. Please try later. You are a complete Joke.
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Maura
(@MauraMcCann) reported
@bt_uk hi I have an account with you guys for wifi and my current contract is due to expire on June 6th. I don’t want to keep the contract going after this day, will it just automatically cancel?
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Lee Murphy
(@LeeMurphster) reported
@bt_uk @OpenreachHelp I dont think I will be having your broadband fit after you did this at my neighbour’s house! Your call center refuses to fix it and puts the phone down on her. Disgraceful customer service #BTBroadband
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Jason G Henderson
(@Jasehendy) reported
@bt_uk Hi Dee, yes he did but sadly, despite his efforts, couldn’t help. #OpenReach is a law unto itself & isn’t customer facing. Remarkable really that Ofcom allows companies to do business in this way & BT as the owner can’t regulate it. But thanks for all your help.
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Stuart James
(@StuartJamesWMN) reported
Over 48 hours since the issue was first reported, informing the workmen that returned Monday AM there was a problem, they reported it to their boss and said it’d be resolved soon, I’ve still not heard a thing from @bt_uk ABSOLUTELY DISGUSTING service.
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Joe Prinzi
(@JoePrinzi) reported
@btsport great that your presenters are plugging the app and all its greatness shame it’s not working on iPads Day 9 and still no response time to ditch you
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Marcus Rees-Harris
(@mreesharris) reported
Ten mins on hold to @bt_uk who transfer me to @EE. To pass security I have to give the amount of my last EE bill. The customer service agent doesn’t seem to understand that I don’t have a last bill as I haven’t switched yet. Puts me on hold for 37 mins and then drops the call