BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Barnet, Oldbury, London, Halifax, Harringay, Bristol, Clevedon, Magherafelt, Paddington, Sidmouth, Wembley, Newport, Castle Cary, Weston-super-Mare and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet |
Internet | |
| Oldbury |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Halifax |
Wi-fi | |
| Harringay |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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imp
(@stnapirrem) reported
@vinos_zone @bt_uk @LL54MCC Mobile broadband has been my saviour. Uses 4G network instead of phone lines. I had 2.5mb/s at best with BT. Today I got 78mb/s on Three and it has dropped out once in 4 months.
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✨Venus✨
(@VenusGamingSD) reported
@highkeyhateme @bt_uk It's all down to your area also but without knowing that's what he would suggest
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Graham Simpson
(@grahambsi) reported
Internet down this morning in Whitstable, anyone else have the same problem with @bt_uk ?
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Matthew Wharton
(@Matthew22378780) reported
@btsport why do you provide us with the best coverage of Football across Europe inc German French and Italian then provide us with the worst commentators ever like Pearce Mason et al. #btsport
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Trevor Lambert #SaveTheBBC
(@TrevorMLambert) reported
@bt_uk my emails accounts have been blocked and now broadband is down. Is this a #btmeltdown?
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✨Venus✨
(@VenusGamingSD) reported
@highkeyhateme @bt_uk He said no problem !
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Redcloak
(@kinnernie) reported
@bt_uk Guaranteed 3mps - aye right. Worst broadband ever. A 3 modem is far more reliable and a third of the price.
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Delmore Shwartz
(@ShwartzDelmore) reported
@bt_uk As long as BT rely on 19th century technology, I.e. copper wires their service will always be substandard. After years of persevering with the awful BT customer service we got fibre optic through Virgin, not a single problem in 2 years!
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Javelin Sam
(@javelinsam) reported
Hi @bt_uk I've got an engineer coming to help figure out why we only get 1mb WiFi speed. The appointment text says they will arrive between 12am and 2pm tomorrow. So.. From any time after midnight tonight?? Can you guys be a little more specific?
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Darren Hughes
(@WNHSC_Darren) reported
@bt_uk Hi, Thanks for the reply it is better but it usually gets much worse when it rains so likely to know soon. I needed to give evidence to Welsh Parliament Inquiry last week and it totally failed during the session - not a happy customer.
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bizzilizzi10@hotmail.com
(@bizzilizzi10) reported
@bt_uk Now 2 days before I receive a text from openreach telling me that my installation will not be happening on 20th as promised - no internet since 15 Dec as BT mucked up and now no end in sight ...... BT this is unacceptable 🤯HELP PLEASE SOMEONE CALL ME!!!
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Simon
(@simonnewname) reported
@bt_uk hi, reported a issue of low speed, I’m told my speeds are being monitored for 3 days, today being the 3rd day. But why is it, in the day like right now, my speed is 52mb, then at about 5pm it drops to 10mb.This is extremely frustrating as me and my son get glitchy gameplay
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Daniel Rooney
(@djr2912) reported
@bt_uk is there a problem with internet in Newcastle as it keeps going on and off for 3 days now
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Gritty Gaza 🇯🇲 🇹🇹
(@GrittyBear) reported
@bt_uk Please can you help @Shinz27 His Internet Connection Is Crazy!!
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Rob Salmon
(@rsalmonuk) reported
Hello @BTCare we live in rural setting. Max wifi speed is c. 2.3mb. With 5 at home (3 home schooling & my wife runs classes on Zoom) the connection is really struggling. One online at a time. Is there anything we can do to get a 4g router to try and get one more online? Pls help!
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Sam Nilsson
(@sammy09sunshine) reported
@bt_uk emailed #btvideobaby for urgent support a week ago and no reply. Can you give me a contact number please
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Phil 💙
(@sparrowlegs77) reported
1/2 @BTCare my broadband service is worse than dial-up - at least dial-up only disconnected every 2 hours not 20 minutes. Why do you keep breaking promises. Reported a fault last Monday was promised it would be fixed by Thursday. Still not fixed and no updates provided
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Markus
(@Markquilson) reported
@bt_uk Currently waiting for the text service to offer me two appointment slots. Which isn’t ideal as 2 is very limiting especially for those who still have to work.
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Dan Stevenson
(@Danieloopspedro) reported
@bt_uk thought I would ring and join bt as seen a package that works for me. Call them and spend 11 minutes being transferred to 7 different people. Not one of them had a clue and told they had never heard of Bt Basic package. What a waste of time. Now to find someone else
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Steve Turner
(@Stevesbricks) reported
from
Blandford Forum, England
@bt_uk the worst internet in the uk
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Chris Alexander
(@fergalno1) reported
@bt_uk BT THROTTLING SPEEDS SO BAD ITS NOT USEABLE.
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Chris Goulter
(@chrisgoulter) reported
@bt_uk Sign up for fibre broadband on 24th Nov, install date for Jan 11th and we are set. Jan 11th arrives, engineer says he can only do external work and won’t be installed. No messages, no updates and 1 week on no fibre. Shocking service 🙄
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Derby Den
(@Evans1Ce) reported
@bt_uk Day one in to a broadband policy with #BT and they have taken over my line but I have no hardware and they cannot guarantee it will arrive even today!!! That's with 7-8 weeks prior notice. How stupid is the policy of sending the Hub on the day of connection. Great start!!
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Adam and The Angst
(@ohthatclock) reported
@SkyUK #skybroadband is down AGAIN. Actually going to convince my parents into changing provider I think! It’s been like this for WEEKS. Might go to @bt_uk
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Rebecca Rafiyah
(@RebeccaRafiyah) reported
@bt_uk hi just got an email that the engineer visit tomorrow to install a new phone line 4 my mum has been cancelled. She's 88 lives on her own and needs this desperately. Can you help sort it ASAP?
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MIke Barnett
(@michaelbcrich) reported
@bt_uk i sent a text fix to 61998 and got messages back to say the line was being checked and then another to say the engineer is coming out on the 19th.still waiting for a new line from the pavement to the house
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Julie Ashworth
(@ASHWORTH_J) reported
@bt_uk my broadband is terrible. Had Halo for months. Just checked speed ..... 1.3 mb ....really.....disgusting.....like the Stone Age and can’t get hold of anyone. Waste of money when I could be with @KCOMhome
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jamie la finch
(@finchjam07) reported
@bt_uk my my nowtv has paused three times today due to poor internet connect. The sames thing has been happening all week. Such a poor service you provide.
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CHAMPIONS 19/20 🏆#19
(@wareing1974) reported
@bt_uk The issue is now fixed. Thanks.
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Russ Michaels Consulting
(@RussMichaels) reported
@BTbusinesscare Since I transferred my broadband to you, it has worked for a few hours and has been down ever since. Everytime I report the fault, you just send me a BS message saying it is fixed when it isn't. PLS fix or i'm moving. account number: GP00822704