BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Poplar, Lytham St Annes, Maidenhead, Northolt, Torquay, Hammersmith, Bristol, Halifax, London, Glasgow, Wandsworth, Cardiff, Stanmore, Milton Keynes and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Poplar |
Wi-fi | |
| Lytham St Annes |
Internet | |
| Maidenhead |
Internet | |
| Northolt |
Wi-fi | |
| Torquay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Max
(@DrMaxPolitics) reported
Anyone else in Kent having problems with their Internet connection? @BTCare - What's going on?
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l 🤧
(@jyrxhd) reported
@bt_uk my bt phone died today i cant do live support
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Saff - Variant 1283 ☀️
(@sky_waller) reported
So @bt_uk are just ignoring messages now? After telling us this is how we get in contact with them. Will someone just fix our broadband connection! @BBCWatchdog
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Ross Quinn
(@rwq1987) reported
@btsport any idea if we'll be getting the @PTI #pti20 special. It was aired last week but gave it a whole week to see if it showed up and it never?
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JayTheZombie
(@JayTheDwarf) reported
@bt_uk Am I going to miss out due to a technical error? Is there a fix for this guys?
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Paul Walker
(@paul_walker7) reported
@JohnHur14500017 @btsport As long as people buy it, it they will always be box office, however what I don’t get is why isn’t it cheaper if you put it to £5 I’m sure more people will buy it so will cancel itself off for £25 plus they will have more views for sponsorship + adds. Dazn the way forward
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Hound🧸👻
(@aG_Hound) reported
@bt_uk You having any service issues in the east on UK right now? My download and upload speed in 3MB each, had a guy come out other day and it went back up to 40 and 15MB for a day now its back to rubbish. Is it weather related maybe or i gotta switch providers.
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Tuliptimbles
(@tuliptimbles) reported
@bt_uk we are having broadband issues - is this a wider problem? We are in Ham TW10
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Dr. Max
(@DrMaxPolitics) reported
@bt_uk - No Internet connection in #Kent. Is this our modem or wider disruption of service. Accessing via phone but connection v intermittent. Not especially helpful that your advice "if having a problem with your connection" is to co tact you via the website...!
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José
(@mrjosereyes) reported
@BTCare How can I report issues with our broadband connections which is constantly dropping out? It’s been an issue since at least Friday.
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JayTheZombie
(@JayTheDwarf) reported
@bt_uk I did scroll down, there is no reveal the code button I'm afraid Steph
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Rob Turpin
(@thisnorthernboy) reported
@bt_uk Hi I have ongoing issues with a current fault. I may have some additional information on what might be causing it.
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matt whitthread
(@mattwhitthread) reported
@bt_uk Yes the same problems that BT didn't sort out last week abs the week before
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Oliver
(@Oliver57237738) reported
@DrDaveyReebok @bt_uk Having the same issue
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Elle.Kelly 🇬🇧
(@Lise39) reported
@bt_uk Staying in a lovely Holiday Let in #Portreath #Cornwall , shame the only thing spoiling it is the horrendously and extremely intermittent BT Broadband, it’s actually off more than its on. I guess it’s a good reminder to never use BT #broadband at home……ever! 😤
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DR Davey Reebok
(@DrDaveyReebok) reported
@bt_uk No codes as per! And I’m a customer
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John Hannon
(@JohnHan03692163) reported
@bt_uk Why has BT now made landlines useless without people consuming and paying for more electricity to power a Smart Hub 24/7 ? It makes no sense. People should be using less electricity, not more! This “Digital Voice” service just seems so pointless and wasteful.
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zoe,,!
(@dreamydingle) reported
@bt_uk hi,we have recently purchased the BT TV Box Pro. In the booklet it says we can record up to 4 programmes but not watch a 5th live - however we were recording 2 programmes and went to watch another programme and it made us cancel one. Is this capacity one for some channels?
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Elle.Kelly 🇬🇧
(@Lise39) reported
@bt_uk I think so, they said they re attempting to get it sorted but not having any luck with BT at all. It appears they’re extremely frustrated with the whole service 😕
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Nathan McGee
(@nathmcgee) reported
@bt_uk @WeAreOpenreach @OpenreachHelp still no update on the issue with my broadband from either BT or OpenReach. All the while you continue to send me bills. #conmen
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Jane💙
(@yetholm18) reported
@pausingplace @bt_uk Have BT finally fixed the problem now? X
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dancohen243
(@dancohen243) reported
BT Broadband down in N14. WTF, @bt_uk??
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Paul Green.
(@PaulGreenTPB) reported
@bt_uk report internet fault on Friday, Openreach eng attends on Sat, doesn’t have correct tool, promises to be here “ early doors “ Monday, still not here and now I have had to cancel dental appointment. Just sit and wait I guess 🙄
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Steph W
(@StephW87) reported
@bt_uk is there a problem with bt in the b75 area. There is no Internet on the mini hub you provided
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Rachel
(@Rachel_Curley) reported
@BTCare please help, elderly friends are having trouble accessing their online phone account, it’s in the husbands name but he has Dementia and can’t speak on the phone to sort, they are getting very stressed with trying to sort with your phone team as all they (1/2)
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Alex Drewnicki
(@DrewnickiAlex) reported
@bt_uk Got through to checkout and keeps telling me my account login is incorrect even though it isn’t and I got the code from that account. It’s removed the item from my basket now.. what can I do
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Paul Hickling
(@bobby_owl) reported
@bt_uk No sports channels again. Do you have a third broadband outage in the last two weeks?
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Kal
(@Kal92798384) reported
@bt_uk I have been a bt customer for 2 years and not once have I received a code for a PlayStation since it’s become available!
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matt whitthread
(@mattwhitthread) reported
@bt_uk It's bad, we have no broadband and it's been that way for nearly 2 weeks. BT and Openreach don't care
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Tracy
(@TMCD_Cyclechic) reported
I have never spoken with the most uncaring & unwilling customer service agents before who are not prepared to help you resolve anything but spouting their policies at you so thank you @bt_uk I won’t be using your services in the future you have lost my loyalty!!