BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Doncaster, Maidstone, London, Manchester, St Austell, Wolverhampton, Peterborough, Glasgow, Belfast, Bedford, Waltham Forest, Hounslow, Hackney, Bicester and Shipley.
| City | Problem Type | Report Time |
|---|---|---|
 Doncaster |
Internet | |
| Maidstone |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Temple
(@RobTemple101) reported
I’m trying to sort out an openreach issue with @bt_uk and every person I speak to ends up saying “I’m not really the right person to speak to about that”. I even had a guy in the house yesterday with “openreach” clothes on staring at the openreach box. He wasn’t the right person.
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CG_Glode
(@CgGlode) reported
Maybe have internet back on August 24. 2 days before my birthday... Fingers crossed this works. Not much hope after the mess @bt_uk has made so far. Next step will be having to file a complaint with Ofcom as BT can't seem to sort this mess out.
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Paul Cryer
(@PaulCryer11) reported
@bt_uk I moved house and tried to move my services to the new address, instead I was dumped without being informed. I'm now being told that l have to start a new contract and pay £38 a month for the same service I was paying £27.61 for. I'm fuming!
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Karen
(@missfowler_) reported
@bt_uk From a landline…not everyone has landlines or access to a pay phone or ability to get to a pay phone!! #discrimination So it does cost a lot of people to resolve a problem caused from @bt_uk BTWIFI should simply put their email address on the site!! #poorcommunication
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Ronan Barton
(@Ronan_Barton) reported
from
Banbury, England
@bt_uk a little disappointed, I called yesterday to report an error in the address I gave for my move. Due to the need for the order to be closed down. Was told to call today. Still no luck! 😩
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Northernish 🇺🇦
(@Northernish1) reported
@bt_uk still nothing from Vicki...yet lots if texts, calls and harassment from @OpenreachHelp who even called me just after 8am today...i have tokd them they csn not help repeatedly, yet they just keep ignoring me and phoning.
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Karen
(@missfowler_) reported
@bt_uk Does that excuse being spoken to like an idiot? When someone simply cannot read a message and respond appropriately? I do find it hard to believe that @bt_uk whichever dept don’t have email addresses shared across the departments, even if you don’t deal with the btwifi yourselves
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Nick Rhodes
(@NGRhodes) reported
@johnmclear @bt_uk BRSK charge £3 a month for a static IP. My kids have never used a landline !
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James Beaumont
(@JamBeau237) reported
@bt_uk I am at my wits end. Broadband should have been installed in May, with delays to July. You have given me the router but not connected it despite 10 broken engineer appointments. I have wasted so much time on the phone and waiting in… get in touch and resolve this asap!!
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Stephen Toner
(@StephenToner88) reported
@bt_uk can you look into the area to see why my Internet is cutting out its happened 4 times within half hour now. My ara is Accrington BB5 6RT. If this carries on I will leave the Internet service in Januray as I have already cancelled my TV sub with you. Your shocking!
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Chris Kettle
(@chriskettle3) reported
@bt_uk That's all well and good but im mis-advised from contact with you on the 5th and 7th which lead to the confusion originally and hence further mis-advise yesterday. Please can this be reviewed as part of the complaint and a manager get back to me ASAP please? No faith in BT now.
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Chris Lane
(@ChrisLa74965218) reported
@virginmedia Based on the customer service we have received they can only exceed my expectations. In fact @skytv and @bt_uk couldn't have been more helpful, informative and friendly. Thank you for your time
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Invisible Elf
(@InvisibleElf) reported
@bt_uk But BT are just a ‘middle man’. So actually, it’s @OpenreachHelp #openreach cut the service off. BT’s answer to ‘start from scratch’ is beyond stupid. I just need a person at Openreach to resolve their mistake
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Rach
(@IamRachsmith) reported
@bt_uk hello, I’ve been trying to buy one of your packages since yesterday via an affiliate website to get a reward card but your website doesn’t work when I take it to checkout. Online chat told me you can’t do anything?! It’s your website thats the issue not the affiliate :-(
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VILEGOAT
(@VILEGOAT1) reported
@btbusinesscare I had a line damaged. Someone came out the next day to do a temp repair and said a Perm fix would happen soon. The line got damaged again as they were left on the road side. I rang up on Saturday and was told a team would do repairs Tuesday. No show. Then told today. No show.
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S A R Bevan
(@SARBevan1) reported
@bt_uk No everything should be ok once our service has resumed
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
When I go to hell. I know what's waiting for me. It's the guys and girls at #BT billing. And I'm destined to unravel the web of **** for all eternity. @bt_uk
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Paul@Oxford1974
(@PaulOxford19741) reported
@bt_uk I know what the tech team member said okay? And my phone line is not affecting the broadband 🙄 A BT engineer came out to my home, he checked the phone line, broadband connection and the router. The slow download speed was caused by a faulty router. The new one is even slower
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Vanya C.Azoro
(@VanyaAzoro) reported
@bt_uk Just spoke to an advisor not happy. No resolve I was told I couldn’t do anything because the order ‘they’ placed is not complete. So confused! Literally thinking to cancel WIFI could do with the saving and the customer service from your team over the phone sucks!
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk Listen. It's an ongoing joke. There isn't one company I've worked for where it's not an issue. 30% of my time is dealing with billing. I'll use my account team. Just wanted to vent.
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Karen
(@missfowler_) reported
@bt_uk It’s not about just frustration. It’s about a company @bt_uk taking money for a service they’ve not provided and then has to cost the customer to resolve it!? How is that right or ‘good’ customer services?! They could put an email address on the site! #poorcustomerservice
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Invisible Elf
(@InvisibleElf) reported
@bt_uk @OpenreachHelp #openreach, please can you contact me regarding complaint reference C48874662
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Sophie
(@sophiexlix) reported
@bt_uk No known issues
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Karen
(@missfowler_) reported
@bt_uk Many companies have separate depts, yet have internal contacts…maybe @bt_uk need to change, so they can provide info. In private messages, it certainly wasn’t helpful! It shouldn’t cost the customer to resolve. I was given 3 wrong emails before I found the correct email!
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Colin Davies
(@ColinTws) reported
@BTBusiness and @btbusinesscare are monitoring this account, pm me as your service is so bad I have been without comms for 2 days now and it’s impacting my 2 SMEs and all because of your incompetence and inability to liaise across your splintered departments
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Invisible Elf
(@InvisibleElf) reported
@bt_uk This is the crux of the problem. @OpenreachHelp have cut me off because of their failings, so it’s them I need to speak to as BT’s bizarre resolution is to start from fresh rather than simply tell #openreach to sort it out
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Invisible Elf
(@InvisibleElf) reported
@bt_uk I’d rather speak direct to @OpenreachHelp as they are the ones who’ve cut the service off. BT’s response of raising a new order is beyond ridiculous
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Chris Kettle
(@chriskettle3) reported
@bt_uk Because I'm told via phone that because I have had covid I have to wait 'a time period' before an engineer visit. Despite complying with the Gov guidelines and now covid free and wish to resolve my issue, I'm told your policy overrides that.
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Chris Kettle
(@chriskettle3) reported
@bt_uk I'm expecting sooner than the 24th for manager contact, leave that with you as I may not be a customer by then. #yourchoice
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Sophie
(@sophiexlix) reported
@bt_uk my wifi keeps going off and showing red on the router, is there an issue at the minute?