BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 01: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Poplar, Uckfield, Prenton, Bristol, Liverpool, London, Batley, Royston, Bargoed, Caerphilly, Newport, Halifax, Taunton and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Smethwick |
Internet | |
| Croydon |
Internet | |
| Poplar |
||
| Uckfield |
Internet | |
| Croydon |
Wi-fi | |
| Prenton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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MCFC
(@normski_1970) reported
@bt_uk ok is there anyone you can put me through to so i can get a final figure to cancel as i won’t be paying any increase cheers
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Muhammad5
(@randommusings80) reported
@Thunder_Cheek @LFCTransferRoom @btsport If you manage to do that 2 things will happen. First, you’ll have the privilege of further engagement & second you’ll disprove the presumption that your brain is vermiculated. If you don’t do that, I’ll block you for being stupid.
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navi
(@navihtch) reported
@btsport your app sucks
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Jeff Hume
(@jmhume) reported
@bt_uk - are you going to do the external work on Mon 27th Feb or let me down once again? Is my forth installation date going to be missed - 2nd Mar? You have gone very quite!
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Destini whitson
(@WhitsonDestini) reported
@bt_uk absolutely sham I didn’t enter a contract and started it a year ago feb with tv and broadband to be told in may I app called and started a contract when I infact didn’t what a absolute scam when the wifi has been broken for 6+ months always slow and dnt watch telly
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alickie
(@alickie66) reported
@bt_uk It's worse than a nightmare. Current BT Internet very poor. Loyal customer over many years counts for nothing with BT. No explanations given just upgrade put further and further back. Terrible customer service
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Ett Short
(@Ettshort) reported
@bt_uk Over the past 2 weeks I have had the WORST customer service from your team and the issue is still not resolved. Currently still waiting for my 3rd callback which will never come. Promises broken, blatantly lied to and again and again fobbed off!
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Jonathan
(@jonnyfromrhu) reported
@bt_uk Thank you for your reply. This issue did finally get resolved however 👍
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Catie🌶️ (‘23 Remix)
(@CatieCraig) reported
@SlimySnail @bt_uk @OctopusEnergy Oh bloody hell, I’m so sorry, that’s appalling service x
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Muhammad5
(@randommusings80) reported
@Thunder_Cheek @LFCTransferRoom @btsport Undoubtedly there were morons like you that would have argued that point because you’d probably never heard of Wenger. If Arsenal had taken your stupid approach of: “Well there is no obvious candidate out there,” would they have won the trophies they did under Wenger?
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🇺🇦🏴WG
(@WelshGent69) reported
Once again @SkySportsPL picture quality is ****!!! Totally unwatchable, at least @btsport and @PrimeVideo give you HD for your subscription
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Pablo Valente
(@PabloVal46) reported
@SkySportsPL what a poor quality image, what a shame @btsport is better I would probably change
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Jonathan
(@jonnyfromrhu) reported
@ananyah @bt_uk Have to say, after my mother relieved some appalling 'customer service' from them during a house move it totally put me off ever using them
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▁ ▂ ▄ ⛔️ Ⓑⓤⓓⓩ ⛔️ ▄ ▂ ▁
(@afcbuddy) reported
Btw, @bt_uk I have an open complaint registered. I was meant to get a call on Monday last week. That changed to Friday. Which has been changed to Monday this week. You do know I can go join Sky for £25 p/m. Virgin media for £64. And my contract expires in in 2.5 weeks with you?
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Kat Southwell (nee Lee)
(@KatKinLee) reported
@bt_uk We’ve been on numerous calls and chats with BT and the answer is that it’s not your problem as @DisneyPlusHelp should just ‘know’ which ranges of dynamic IP addresses you use in the UK. Disney say they need a list from BT (tech team to tech team) to update their whitelist.
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Tom G
(@JellyBaby_Who) reported
@bt_uk Having trouble logging in. It was fine last night, but now I can't log in. I have not received an email. The password I made last night does not nor does those sent via SMS. I paid for 5 day access.
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Dave
(@D4v3_d) reported
from
Darlington, England
@bt_uk evening... Hoping you can help, we are due to have full fibre installed next week, the service is provided via the telegraph pole in the rear alley, is it possible for the engineer to run the cable over the roof and install the ont at the front of the house? Thanks
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J Graceful
(@JGraceful2) reported
@chris_sutton73 literally a pumped up, over opinionated, self inflated ******* **** every week on BTsport, ruining the show. What a ****. Shut ******** up and stop trying to cause arguments. You were **** on the pitch and **** commentating about it.
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Adam Simpson
(@Ads_Simpson) reported
How do @btsportfootball @btsport keep paying Peter Walton for analysis. He’s only ever going to side with the referees club. It’s never impartial, he was sweating so bad when doubling down #EVEAVL
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Harper
(@craigharper7) reported
@chriswatson187 @btsport It's beyond a joke now, this today was as bad as it gets...ref was awful but if an X ref says shite like that what chance do we have
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Michelle
(@ananyah) reported
Argh. If having to move out of my apartment after a breakup wasn’t bad enough, I’ve just been quoted £630 to cancel my @bt_uk contract even though I cannot move the service to my temporary new location as BT Fibre isn’t available. WTF?!
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alickie
(@alickie66) reported
Anyone else had problems getting wifi from @bt_uk ? My experience is shocking. Lied to by sales and customer service. Currently waited over month. Now saying several more weeks. Nothing done at all. Would definitely not recommend
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Kyle Richardson
(@ThatSpicydragon) reported
@bt_uk There are less cuts in a nursery arts&craft session than your network. Being an artist, editor and writer has been shiter than a hippo's arse 'cause of BT!
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Kyle Richardson
(@ThatSpicydragon) reported
@bt_uk Banned from your page? Mate if your company was banned from MY LIFE there'd be a noticeable 70% increase in moral. Your service is unacceptable and has brought more misery than an apple-scented carrion of a ******* llama!
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alickie
(@alickie66) reported
@bt_uk What would be the point. I've spent hours on the phone and got nowhere. Seems more practical to let others know to avoid BT. Truly shocking service.
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Johno
(@PapaStrider) reported
@bt_uk after spending hours following your advice I still do not have a working RING doorbell. Now I’m told it’s not your problem. You certainly know how to waste your customers time & put them off BT.
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Muhammad5
(@randommusings80) reported
@Thunder_Cheek @LFCTransferRoom @btsport …there’s nobody out there, or are you proposing that we just carry on ad infinitum. Fourth, if every club posited your fear of who else is out there, there would never be a change. Imagine people argued that Wenger is an unknown from a poor league & Jose is inexperienced.
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dominic
(@1dominic_) reported
Please stop putting this **** team on tv so I’m not tempted to put it on. @skysports @btsport #LFC
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Joseph Reynolds
(@JoeReynoldsMMA_) reported
@bt_uk Catherine, i have been through this ordeal. And there was no fix. Therefore. I COMMAND that myself and BT compete on the UFC 286 card to find the no1 top dog 🐕. Have a lovely weekend however!
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Joseph Reynolds
(@JoeReynoldsMMA_) reported
@bt_uk I challenge you to a 1 on 1 contest in whatever you choose. If I win. You fix my WiFi. If I lose. You fix my WiFi. The ball is in your court