BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 02/09/2026 01:55

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Oldbury, Glasgow, Newport, Waltham Forest, London, Birmingham, Ryde, Croydon, Edinburgh, Doncaster, Maidstone, Manchester, St Austell, Wolverhampton and Peterborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury Internet
United KingdomGlasgow Total Blackout
United KingdomNewport Total Blackout
United KingdomWaltham Forest Phone
United KingdomLondon Internet
United KingdomBirmingham Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • alickie66 alickie (@alickie66) reported

    @bt_uk Why private message. People deserve to know what an awful company BT are. 1.5 on trustpilot last time I looked. Truly awful

  • SLonCycling4Pa1 #SaveSheikhJarrah 🇵🇸 (@SLonCycling4Pa1) reported

    Dear @bt_uk stop messaging me to say that you've not received your equipment yet when you've not actually provided me with a service, first booked in October 2022.

  • ICEBREKAPR pushinguktalent (@ICEBREKAPR) reported

    @bt_uk Kindly get in my dms and lets sort this out now. Sorry to be so rude but if thats the only way to be taken serious thats what will happe

  • alickie66 alickie (@alickie66) reported

    @bt_uk I told you back in January existing broadband was unstable. No one came then but suddenly in March an engineer apears for a fault no one reported or knew existed! Absolute joke mickey mouse outfit

  • CareIndustryNew Care Industry News (@CareIndustryNew) reported

    @bt_uk help. My mother's phone has been off all weekend following a fault that an engineer came out to repair. Now, it rings but is dead at her end. Your Fault Bot is useless and we've heard nothing back?

  • btbusinesscare BT Business Care (@btbusinesscare) reported

    @alickie66 Hi, I'm really sorry to hear about your experience. As this is not a BT Business account I'm unable to support you on this channel, please reach out to BT residential directly at @BT on the Facebook, or @BT_UK on Twitter, thanks. Aimie

  • BarryP94847920 Barry P (@BarryP94847920) reported

    @bt_uk I've been on the phone 5 times today!! I'm on the phone again now!! I've been cut off, been told that I will be called back. Rubbish customer service

  • alickie66 alickie (@alickie66) reported

    @bt_uk You seem to be missing the point. The engineer is not there for anything to do with the long running fibre installation. He is there for a mythical fault on the old line no one knew about or reported. Totally baffling just how bad BT can be

  • cdhughes2 Claire Hughes (@cdhughes2) reported

    @bt_uk shocking. You get told you have 14 days on your products to change your mind then when you try and cancel something you get told you want £380 to do so! Robin Hood springs to mind

  • DerekHa98444135 Derek Hamilton (@DerekHa98444135) reported

    @CiderJaaarn @bt_uk Happens a lot CJ. My experience is that individuals try to help within a dysfunctional structure. Good at selling though.

  • Taz_zie Sarah (@Taz_zie) reported

    @bt_uk No, booked a day off and now have to try to cancel that giving the boss only a days notice of that and won’t know until check at work as to whether to new date is going to be convenient and whether can book it off. The equipment is already here, this all happened earlier this eve

  • revphilipbenson Philip Benson (@revphilipbenson) reported from Oritor, Northern Ireland

    Have had such a shockingly bad experience with @btbusinesscare - have been waiting since November to get broadband installed into the church for live streaming. Time to cancel the order and go elsewhere. Any recommendations?

  • Taz_zie Sarah (@Taz_zie) reported

    @bt_uk Hi, it’s just me, so I either take another day off or it doesn’t happen. If I can’t get the day off, it’ll be yet more delays and then who’s to say it won’t get cancelled again? I’m just sick and tired of being messed around, the service here is already dire.

  • mikecornes Citizen Mike 🏳️‍🌈🏳️‍⚧️ 🇪🇺 🖤 (@mikecornes) reported

    @bt_uk Hello. Can I cancel the TV portion of my current plan please? I can’t seem to do this through My Account online. I can only upgrade, which I don’t want to do. I’ve not been able to use the service for over a month. Can I be refunded for this month’s charge please?

  • pikeystud N (@pikeystud) reported

    @bt_uk you’re customer service department is absolutely shocking. We’ve just signed up with you and it the worst mistake we’ve ever made.

  • alickie66 alickie (@alickie66) reported

    @bt_uk Having been told by your customer that your own engineer has said that work stated to have already been done doesn't appear to have been, I would have expected any decent company to have looked in to it faster rather than wait till 29/3. Speaks volumes of BT customer care

  • Taz_zie Sarah (@Taz_zie) reported

    @bt_uk how is it ok for you to book an appt on 11/3 for 29/3, so I book a day off, then you confirm again this morning only to text this eve to say it’s been changed without any discussion? Literally a law unto yourselves, zero ‘customer service’ it seems?!

  • SteveJC92 Stephen (@SteveJC92) reported

    @bt_uk Ordered a broadband package on Thursday, never recieved a confirmation. Last night was texted by the order management team saying they'd cancelled it due to an error. I called this morning to check the status, and was told I needed to re-order, which I did over the phone.

  • dazwesty7 Darrell West (@dazwesty7) reported

    @bt_uk My bt internet is not working on sky box but works on phones and computers

  • djstopofthetree @1gangan (@djstopofthetree) reported

    @bt_uk Then for stupid amounts like this you should do the decent thing and just forget it. Your management should be made aware of their coldness and greed.

  • KingsleYisBad Alex (@KingsleYisBad) reported

    @bt_uk Hi Colleen, support sucks, my fibre hasn’t been installed yet and is delayed because you need a planning team, you won’t turn on the copper cables so I’m using an EE hub which as you can see from my previous image, sucks *****.

  • fart_knocker101 NikNokula 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦🇪🇺 (@fart_knocker101) reported

    Phoning @bt_uk might be the most unpleasant experience of my week and my dog is getting put down this week.

  • crazyrohila Sanjay Rohila (@crazyrohila) reported

    . @bt_uk After 2 appointment no show-up in last 2 weeks, today somebody visited and booked another appointment for open reach (even though I told in start that issue is w outside connection). Policy mentions within 2 days, for me it's been whole month - one WHOLE month to setup.

  • samthecat1 Teresa Lamkin (@samthecat1) reported

    @bt_uk After 3 months of total crap service I finally speak to a human. Give Masood a pay rise. Not only dealing with my problem but also being the most apologetic customer service call handler I have ever had to deal with.

  • KGSGolf Steve Gould (@KGSGolf) reported

    @ElmslieEnder @btsport @eddiemacbawa Now that would be good Mark! Enjoyed the show but can’t believe it jumped from Bolton to Sunderland with no explanation of how we went from almost dropping down to the third division to the top end of the first division?

  • PaulForrestOwen Forrest (@PaulForrestOwen) reported

    New 24 month contract (?!) with @bt_uk installed on 28th Feb. Second week in March told price was going up by 14%!! Nothing they will do as CPI inflation is in the T’s & C’s. Awful customer service here! Be careful of false introductory offers! @MartinSLewis

  • ian80barwick ian barwick (@ian80barwick) reported

    @bt_uk is there an internet issue hu17 area?

  • crazyrohila Sanjay Rohila (@crazyrohila) reported

    And yeah, in meantime, direct debit has been deducted from account twice. So in total I paid - setup fee (20), twice monthly payment (30*2 = 60). And NO INTERNET YET. This was supposed to be best service in UK. @bt_uk

  • ICEBREKAPR pushinguktalent (@ICEBREKAPR) reported

    @bt_uk If u were sorry u would be in mybdns requesting my number in order to solve this bullshit out asap. Instead you do nothing! **** BT

  • alickie66 alickie (@alickie66) reported

    @btbusinesscare @bt_uk I'm a frustrated, getting nowhere since 23 Jan private customer previously loyal to BT for decades but now at the end of my tether as all I get is false hope and lies with complete and utter inaction. I hope this answers the query