BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (15%)
-
Phone (7%)
-
E-mail (6%)
-
Total Blackout (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Glasgow, Dudley, City of Westminster, Southwark, Halifax, Batley, London, Manchester, Hackney, Woodford Green, Solihull, Hayes, Bridgend and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Glasgow |
Internet | |
| Dudley |
Internet | |
| City of Westminster |
Wi-fi | |
| Southwark |
Internet | |
| Halifax |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Loveyourself Boutique
(@LoveyourselfBo2) reported
@bt_uk bt I thought u was alright like use your broadband since 2018.. few time I fell on hard times & inform you that was stuggling but you wouldn't lower package & dont even have house no & not using your service but you think it okay to put me in debt with all I got on to.
-
theBikersBaker
(@OlebenKenobi) reported
@bt_uk It’s weird cos I’m on @bt_uk and that lousy constantly buffering service is exactly what I get all the time. When I complained I was told in had to pay more and as far as BT was concerned “there was no problem”....
-
Kerry-Ann Beer
(@Kezza100) reported
@bt_uk day 2 of an external fault on our service, told by your team won’t be sorted out until Thursday? Also told the only solution to get WiFi is we would need to upgrade our contract by over £10 a month ? Is this acceptable ?
-
Jared Renshaw
(@jaredrenshaw) reported
Why would @FreeSports_TV show the NHL but half an hour behind? Either we miss the first half an hour or we watch the whole game behind real time. Poor show, but have come to expect nothing better from the @PremierSportsTV group. Hopefully @btsport pick up some more NHL games...
-
Luke Seaman
(@LukeSeaman) reported
.@bt_uk -horrendous service. My services were disconnected by you last Monday (for no reason). I have since spent at least 2 hours a day on the phone trying to be reconnected. My wife is a teacher & needs the internet to teach! I also work from home. This needs to be sorted now.
-
Laura Draper
(@lcdraper) reported
@bt_uk we raised a fault on Friday morning, engineer due out today. No show. So still no internet! Not happy customers - paying for a service we cannnot use 😕
-
Meat-Head
(@MeatHead_Motors) reported
@beanrulechester @bt_uk Weird must have been new person at ombudsman service to award you the case
-
Lynne H
(@hibsnibs) reported
@bt_uk ... also details of how to claim for my loss of earnings as a direct result of your failure to provide a service or communicate effectively. 2/2
-
Craig Thomas
(@Dribsebbas) reported
@lewi0308 @bt_uk I haven't got it yet, been trying to set it up for my elderly parents , they was supposed to have it start Tuesday. 5 days on and numerous phone calls of me and lots of promises broken by them!
-
Katie Routledge
(@KatieRoutledge) reported
@bt_uk my account has been cancelled without my authorization and now I’m being asked to pay for terminating my service. Couldn’t be more frustrated... struggling to get any help!
-
James Mountford
(@JMountford3) reported
@bt_uk Yes, still getting daily drops in speeds and very high ping, it seems random, and not something I’ve had an issue with before. Nothing has changed on my end to create this problem?
-
Lewis robinson
(@LewisRobboJr) reported
@btsport please start broadcasting more United games. I can’t endure any more of @GNev2 ducking off every **** decision Ole makes. 2 years in still **** and I can’t cope with it anymore.
-
Stuart Cheslett
(@bluersm) reported
@bt_uk the speeds I’m getting are comparable with what I was getting in 1990 on a dial-up. It’s pathetic and is nothing more than false and over stated speeds. How @Ofcom can continue to allow such appalling marketing that sucks the buyer in is beyond me.
-
TJ
(@TomSonOfJohn) reported
@bt_uk Is there an issue in ME3 area? My friend is reporting over 16% packet loss and its happening on all his devices
-
Noeleen Macnamara
(@infamousgrouser) reported
@bt_uk Thank you for your reply. The appointment was not the issue. It was the nature of the problem being misunderstood. Hopefully this has now been addressed🤞
-
Ben Edwards
(@BenEdwa17958801) reported
@bt_uk 2 hours and counting on the phone to your helpline after no one called me back at 1600hrs today as agreed. Call taker answered 1 hour in and I was “put on hold” while she tried to sort the problem with my broadband home move. That was an hour ago now.
-
Luke Moran
(@Lukemmmmmm) reported
@bt_uk Just been on phone to @bt_uk for 2hours....got disconnected....they not even tried calling me back after taking my mobile and landline number Awful service
-
N3TSY
(@N3TSY_) reported
@sadaplays @xcanistestisx @bt_uk They charged me 60 pound a month So i had to cancel my direct debit then they charged me 100 pound for canceling it
-
Clarkey
(@mfcclarke) reported
Big Bad Byrom on BtSport now. #millwall
-
Rick
(@trickydicky85) reported
@Paul_R27 @bt_uk I hope you're paying refunds for the outage period.
-
Sharkhead Loyal RSC
(@B8Gazza) reported
Why ******** is bet365 pinging me goal alerts for the Bayern match before the occurance has happened on @btsport live football my hole.
-
Lynne H
(@hibsnibs) reported
@bt_uk another epic fail from you - broadband takeover from 18 Jan turns into 20 Jan, 22 Jan, 1 Feb, 2 Feb, now 8 Feb. And you let the lovely Lawrence take the fall. You can't support your colleagues or your customers. Please send your formal complaints process... 1/2
-
Paul Vile
(@paul_vile) reported
@bt_uk I included you because TalkTalk uses openreach. Service came back within 20 minutes.
-
Ben Lamb
(@TheBenLamb) reported
@bt_uk Hi, I can't setup my BT Smart Hub 2. The phone support line disconnected me after more than 60 minutes, the live chat isn't on, and the texting support doesn't recognise the number that I gave it (which I got from the My BT app). What do I do? I need internet for my job
-
Tom
(@BigLadTom) reported
@bt_uk what a joke trying to call all day my #youview box is constantly freezing I have a perfect WiFi connection and followed your Internet help guide and its aweful..... Seems like you're happy to take my money but not help with any issues #jokers
-
Dazzler
(@lewi0308) reported
@Dribsebbas @bt_uk Not quite the customer centric approach you’d expect buddy
-
Craig Thomas
(@Dribsebbas) reported
For the 5th day on the trot I have been let down by @bt_uk Callbacks and text that never happen.promises broken,no one even bothered to look into what's happening. Absolutely shocking service.
-
Laura Draper
(@lcdraper) reported
@bt_uk very frustrating that we still have no internet! Been waiting for an engineer all day - now you can’t send one until Monday! #help
-
Aaron Worthington
(@Azman1987) reported
@bt_uk Hi guys currently only getting around 2mb download speed and 1mb upload via online speed test, service seems to have slowed down last few days?
-
Geoff
(@geoffbell01) reported
@bt_uk No - you have managed to fail to activate the service for my elderly in laws - they are moving into the new flat on Monday and they won’t have a landline. Not impressed.