BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Newcastle upon Tyne, Brighton, Poulton-le-Fylde, Reading, Heanor, Southall, Hounslow, Bristol, Halifax, London, Watford, Muswell Hill, Fareham and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Brighton |
Internet | |
| Poulton-le-Fylde |
Wi-fi | |
| Reading |
Total Blackout | |
| Heanor |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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East Staffs BC
(@eaststaffsbc) reported
We are continuing to experience problems with the Council’s phone lines which is affecting internal and external calls. @bt_uk has advised that there is an issue at the exchange which is impacting multiple customers and they are investigating.
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Hol
(@holliexharvey) reported
@David_Plimo @bt_uk ‘Hi really sorry about this but the outage is estimated to complete at 23:59 this evening. Our supplier are working on it now. This affects numerous people in your are as well as you.’
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Alien UFO Sightings
(@alienufovideos) reported
@hatetorycuts @bt_uk I have no problems with Virgin Media since I switched. Maybe just a fresh number helped.
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Mad153
(@Mad1532) reported
It's highly ironic that even when cancelling @bt_uk they try their hardest to squeeze money out of you. Not only with confusing in contract cancellation charges, but also refusing to cancel more than one thing at a time! *Sigh*
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Nick Webb
(@nickwebb60) reported
@bt_uk broadband down.. hi have sent you a DM.. any eta on service restoration
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Edina
(@edina_louise) reported
@bt_uk hiya, it seems like there is a bit of a problem with the Internet this morning can you look into this please?
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Ben Winterburn
(@BenWinterburn) reported
@bt_uk I paid an activation charge on Sunday 26th May, this has now been refunded and my order has cancelled. I cannot work from home because I have never been connected to the internet. What is going on??!!!
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Mel K
(@melcking2) reported
@bt_uk For the last year we have been on the phone to @bt_uk for help, but all we get is you have the minimum. All we want is a decent service
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EdEFC74
(@EdEFC74) reported
@VintageDidier @SkySports @btsport We pay a lot of money to watch #PremierLeague & #UCL football on your channels, We deserve better than ex pro's who if they have any knowledge fail to pass it on to the viewer. Just because someone was once a decent player doesn't mean they are any good at tv.
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Beorge Gest
(@california6182) reported
@Jab_91 @bt_uk All the same Jim, all want your money but do naff all. When ofcom finally grow some teeth the customer will come first. We need the right to withdraw a DD if the service fails……
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Keyan Milanian
(@keybo83) reported
@bt_uk Same problem again yesterday and today. Is there anything else that can be done aside from switching my hub off and on again? It's not helpful when working from home
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Ann o’ the wisp 🥛
(@kent_se) reported
@bt_uk Oh shove off you stupid virtue signalling idiot.
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Mel K
(@melcking2) reported
@bt_uk @MarcAllera @OpenreachHelp love the fact that BT et al can't be bothered to respond to their customers when there is a problem. A "no help" brand, maybe their new advert tag line?
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Rich
(@Richard27700612) reported
@holliexharvey @bt_uk Can you use your phone’s data network? My firm got me a 5G router but had to use my phone as a hotspot before that.
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Nick Webb
(@nickwebb60) reported
@bt_uk Yeah says 16/0621 00:59 looks like a default time.. can you let me know what the problem is .. ie how serious.. how long for outage
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V8 Gooner
(@GoldenGoonerlg) reported
from
Ilford, England
@holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺
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marcus
(@marcusmark2019) reported
@bt_uk I THINK YA NEED TO GET YOUR MORALS STRAIGHT..AND CONCENTRATE ON SRTING OUT YA SERVICE PROPERLY AND CUSTOMER SERVICE PROBLEMS B4ANY PLEDGES!!!
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✨ †hï§ hêrê ï§ †hê Mågï¢ §hðþ 💖
(@itsLouise_xx) reported
Hi @virginmedia just wondering why we keep getting a call from what is supposedly a @bt_uk text service? After so many scams- is this something that should be happening when we’re not with BT? Plus, how do we get it to stop @bt_uk ?
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Arthur Crown
(@ArthurCrown5) reported
@chocolate0rang3 @jez_cyberdude @bt_uk I did not know that, until you mentioned it. Sky bought BE Ltd and rip-offs and declining service followed (including a charge of £2.00 per month for NOT using SKY's TV product. In the queue for a counterclaim far exceeding the £75.00 owing to SKY ! 🧐🤠😭💩💩
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Pádraig Prendergast
(@prendergast) reported
@bt_uk I've never had such a bad experience with a company than I have with you. A new broadband customer three weeks in and been told another month to wait. Passed from post to pillar with not one of your staff knowing what's going on. The level of incompetency truly baffles me.
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David Plimo
(@David_Plimo) reported
@holliexharvey @bt_uk Ahhh ok. Most likely an issue in the telephone exchange affecting multiple people then
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Jake
(@Xplorography) reported
@TalkTalk @bt_uk @OpenreachHelp so you get my WiFi working last night and it's DOWM AGAIN TODAY, Am I going to get any compensation as I dont see why I'm paying for a service that I'm not actually getting!!
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bryan thomson
(@purementalman) reported
@bt_uk already done this two years ago and still nothing, complete waste of time, just annoying that you would treat customers who have been with bt for years like this
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Jasmin Ria
(@JasminRia) reported
@bt_uk Yes a fair few times. They’re going to send an engineer between 8-6, which I won’t be home for as I cannot work from home without internet. Not sure why this is required as the last residents had internet no problem with yourselves.
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olly wally
(@carbootboy) reported
@bt_uk I bet this advert scares kids. EE mobile coverage is awful.
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Chris Hickman
(@hickman751) reported
@bt_uk Renewed my broadband contact with @bt_uk for 24 months back in April, nothing but trouble since, after loads of phone calls , my package I agreed too is still wrong, promised call backs that didn’t happen, plus given an email address of one their phone operators, but still wrong
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David Plimo
(@David_Plimo) reported
@holliexharvey @bt_uk What are they saying is the issue?
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❁SJ
(@SammyJoSpurgeon) reported
@bt_uk Yeah I have hopefully an engineer will be out soon to fix it as I can’t currently work as I work from home 😒
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B🏴
(@bcv06) reported
2 weeks without broadband, new issues every month @BT_UK you man are a joke
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Hol
(@holliexharvey) reported
The internet in my area has been down for 10 hours now 😭 I’m literally gunna get fired if @bt_uk don’t sort this out QUICKLY.. 👍🏼