BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Hitchin, North Shields, Wigan, Slough, Croydon, Edinburgh, Glasgow, City of Westminster, Camden Town, Bristol, Cardiff, Wellingborough, Colchester and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hitchin |
Internet | |
| London |
Internet | |
| North Shields |
Internet | |
| Wigan |
Wi-fi | |
| Slough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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marianne van Loo MA, ARPS
(@VanlooMarianne) reported
@bt_uk first contact 9th Jan! You are falling way below customer service guidelines. I keep getting promises that stoke on trent connections team/Dundee fibre bb team will ring me back but no contact has been made. Appaling.Had 4 letters saying someone wants to take over line.
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Dessi
(@gizzerd) reported
@bt_uk is BT looking into crypto currency’s or establish its own chain link using the massive technology network that it has similar to what Tesla announced and rumours are Apple and Amazon would be next
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Haggisdave 🏴
(@haggisdave) reported
@bt_uk My Internet keeps dropping out, early last year I was put on Halo new hub was supposed to come out never came, could not be arsed chasing it up looks like I am not the only one.
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Chris
(@chrisjburrell) reported
@bt_uk why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #poorservicebt
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Chris
(@chrisjburrell) reported
@bt_uk @Ofcom why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #canthomeschool
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Kallum__
(@Kallum_kabz) reported
@dj_daps @biggunnertv @btsport I usually agree with most of what Jenas says tbf but yh Savage is the worst of them
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Paul Devine
(@J_PaulDevine) reported
@PunjabAlchemist @bt_uk apparently ive missed deadline to leave and I Do want to leave @bt_uk sadly got 2 years to crap internet, notv channel I don't watch
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Neil Mannix
(@IkeagoneKatz) reported
@bt_uk Morning, what time does customer service open? The 0800 number.
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Chris
(@chrisjburrell) reported
@bt_uk @Ofcom why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #poorservicebt
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Nick Jackson
(@jacksonj04) reported
@bt_uk If there is a fault logged I don’t know what it’s for - the service is working fine, except that the light settings for the Hybrid Connect don’t apply (as in if I try change them in the app nothing will happen, and the app itself continues to say “high”)
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Sam
(@sxmsharp) reported
Cannot stand how PL players STILL hold their hand up for the liner to call offside. Even if it is, every goal is getting checked. Put your hand down, defend the ball, and play to the whistle. #EVETOT #btsport
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Carlo's Army 💙
(@Masons_Mate) reported
All about Tottenham this post match. All about how poor they were. How about giving us some credit? Utter garbage @btsportfootball @btsport
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Kevin Morrison
(@Teuchter86) reported
@btsport Why is it that you don't follow the picture picture break on the WWE NXT feed and play ads over part of the match. Tempted to jack the app in and go back ton1 week delay on the network
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Neil Mannix
(@IkeagoneKatz) reported
@bt_uk I don't suppose you can provide any WIFI help? Having major issues connecting to BT WIFI
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Danielle Altink
(@danialtink) reported
from
Camberwell, England
@bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh
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🃏Rinnegan 🈳
(@illusionz07) reported
@bt_uk can you guys sort out the broadband connection wtf, can’t even connect
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Michael Britland
(@MikeHBritland) reported
@bt_uk I would like to cancel my BT Sport subscription - how can I do this on the app or over the phone? Also, if I transfer my NOWTV subscription to you, am I still able to use my NOWTV sticks?
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Peter Moll
(@PeterMoll1) reported
@bt_uk Had BT broadband once. Never again. Promised speeds of over 3 times what was actually achievable. Fibre broadband actually slower than ADSL. Ripped off. Never again. BT = Bloody Terrible.
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tam miner
(@tammasaurusrex) reported
@bt_uk I have BT and my internet is unstable almost constantly. Makes wfh really hard. :/
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Matt&Jules Allen
(@MattAll82111727) reported
@bt_uk is BT broadband down in the Retford Nottinghamshire area?
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ash🇧🇩
(@ashcfc_) reported
@bt_uk would help if i could actually have a connection to connect to?
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Sue
(@Suzy_floozy21) reported
@bt_uk Digital Voice should have not been rolled out until properly tested. No phone line for 7 days and not being fixed for another 7. No end of problems including losing my phone number. Utterly useless.
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streetzovlondon
(@streetzovlondon) reported
@AFTVMedia I don’t really care but I’m loving Jermaine Jenas @jjenas8 “Oh **** face” on @btsport while he’s trying to justify their performance in his usual partisan style
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TheSportsDean🎯
(@TheSportsDean) reported
@btsport are making a bit much of Spurs losing 4 of last 5. It'd be a freak result for Spurs to win at City. That game won't define the season, longshots to get something there. Positive signs alongside individual errors tonight, run in starts after City #EVETOT #FACup #COYS
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Kate Morris
(@kateMorris102) reported
from
London, England
@bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?
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Chris
(@chrisjburrell) reported
@bt_uk why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #poorservicebt #ofcom
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Michelle Carpenter
(@MeeshWUFC) reported
Ugh @bt_uk why can you not provide a decent wifi service. It’s been down for three hours now and I have meetings today!!! #Useless #Excuses #ItsNotMeItsYou
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Honk
(@uncle_honka) reported
@bojack90s @bt_uk Wait that's in BT's contract? They put in mine last wk, their COVID installation conditions mean my routers in the kitchen and so wired connections are via plug socket, so far my PC has a best connection speed of 35Mbps from the suooosedly 900Mbps service I pay for. Shite.
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Jaydeene Connolly
(@JaydeeneC) reported
@nighthawkgeoff @mrjakehumphrey @btsport I never usually have a problem with Rio but I find he is very easily influenced by his fella pundits which is a shame. Jermaine does my head in he is a proper know it all and winds me up. Jake is very good, I must admit
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Sazzy
(@sarahcurls) reported
@bt_uk I’m an advice worker for deaf people in Islington. Have vulnerable client who needs Wifi access in flat shes alone. Tried calling BT always in queue..client needs her wifi looking at. Please help