BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (61%)
- Wi-fi (15%)
- E-mail (11%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bristol, Pinner, London, Dorchester, West Malling, Alnwick, Cardiff, West Bromwich, Nottingham, Croydon, Hammersmith, Halifax, Milton Keynes, Dudley, and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 35 minutes ago |
|
Pinner
|
Internet | 1 hour ago |
|
London
|
Internet | 2 hours ago |
|
Dorchester
|
Phone | 4 hours ago |
|
West Malling
|
Internet | 4 hours ago |
|
London
|
Total Blackout | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Stu (@stoopo) reported@bt_uk now got rid of the voicemail but the line crackle is bad. Cables look sound. It’s been like this four days she says.
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Andy250 (@Ministryofmess) reported@bt_uk can't get in touch with anybody about an Openreach issue. I keep getting text messages saying they are going to cancel our broadband engineer. Looks like a glitch in the system.
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david bootle (@dbootsy) reported@bt_uk I was due a call back yesterday they never got back to me. Can you ensure somebody gives me a call back today? Please? DM me if easier.
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MikeyyBarbatoo. (@MikeyBarbatoo94) reported@SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.
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Berni (@BikerBerni) reported@bt_uk I have spent days trying to get email to work, My BT is not working, now I am told they have major ongoing problems! What have they done to tell their customers what is happening, nothing, yet they can still text to say the bill has been raised
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@sharpy74 (@sharpy741) reported@martinintune @bt_uk Do you have any local alternative? I’m baffled why people pay BT for poor service at inflated prices. There are so many new Fibre providers now offering a better service at much lower prices. The days of BT’s monopoly and ridiculous Line Rental charges are thankfully, over.
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Simon Blake (@BlakeUnit) reported@jonboy_103 @bt_uk I can't log in either - The log in page says 'We've launched something new - made some changes etc' - Unwise to do during office hours on a weekday, so there must be a problem in which case @BT_UK should just be honest and post on their X feed with an eta for a fix - v.poor
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Lee Ralph (@LeeKRalph) reported@bt_uk @bt_uk it’s gone bad again. 11 mbps. I’m paying £52 a month for a service that isn’t holding up and it’s extremely distressing. I’ve reported the fault again but despite being told I was getting 20mbps+ after the first fault, this just isn’t the case. Please look into this.
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paul_archer (@paul_archer) reported@bt_uk haha you are joking aren't you? The lines are only answered 8am-9pm Monday to Friday even though you complete migrations over the weekend now with what seems minimally trained staff and no support.
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Christian Trampenau (@trampenau) reported@bt_uk any idea when normal service will resume on the mobile EE/BT network in Mundesley Norfolk? the service has been down for over two days
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Aaron Law (@AaronLaw92) reported@bt_uk It's never worked since signing up, I was told my account was being deleted so it could be recreated
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Bilal Ahmed (@Bilalahmadjj) reported@bt_uk Took Vikram 1 hour on a Web Chat for disconnection ..... Web Chat is supposed to work quicker.... Very poor service! I am very happy to leave BT Broadband.. I first ordered disconnection on 29th May but BT has no record of it. Anyway .. I am still not done yet the dude is still doing something in the background.. 1 hour!!!!! 🤯🤯🤯🤯Still no confirmation.. @BTGroup
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uılʞuɐɹℲ (@puddles46) reported@bt_uk I'm not phoning again. I've had two complaints open both closed with no contact. Genuinely what is the point of calling. You will log a complaint again and then ignore me again. Genuinely the worst company I've ever dealt with
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Claire Pulls Pints (@LandladyClaire) reported@bt_uk you really need to teach Open Reach how to speak to females. Just had one in my business in Wokingham, turned up a day late, no call, stopped my business operating as he had to turn net off (after two attempts previously to be fixed) and was rude as hell to me
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Robbie Swanson (@Robswanney) reported@btbusinesscare I need someone to get in touch please. Really not happy with the customer service we have received. Our broadband has been off now for over 2 weeks. You have closed the fault off as complete, when nobody attended despite you promising to come to the premises.
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Tom Tolkien (@tomtolkien) reported@bt_uk how do I cancel my BT account?
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liam (@liamsimo95) reported@SkyHelpTeam @bt_uk what broadband services do you offer to new customers? As @virginmedia broadband is **** and repeatedly disappoint all customers, surely won’t be too hard to provide a decent service rather than mediocrity
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Jake (@jakehumphrys) reported@Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed
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john littler (@jonboy_103) reported@BDubleYou @bt_uk You’re lucky then , my iPhone won’t validate login either 😡
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gary tordoff (@chinleyman) reported@bt_uk over 24hrs since your bot asked me to text ASSIST to get more help. Absolutely nothing from you.
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Simboman 🇬🇧 🇺🇦 (@simboman) reported@me_not_animal @bt_uk I've had problems with my 90 year old mum's BT transfer to digital voice. I've been in contact with the technical team who arranged a call back that never happened. When I got back in touch after they didn't call back they denied promising to call back. BT lie to customers.
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Leo Goile (@AussieBunyip) reported@bradbutterworth @bt_uk @BTGroup Ahh somethings never change.
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🐧 Me Might be Animal! 🐧 (@me_not_animal) reported@bt_uk It was escalated to a complaint yesterday, but due to your systems been down nothing happened. Just come off a call from them this morning and they have an engineer booked for TUESDAY, assuming the turn up this time and fix the fault, that’s 20 days you’ve left a know vulnerable
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Ann Beck (@ann_beck) reported@BTCare been told there is no possible resolution to a system error in YOUR company so I either pay nearly double what you quoted or leave. CEO must be proud. Customer care at its worst #donotbuy #Complaints #BTscams
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Chris Pugh (@chpugh1) reported@bt_uk please note I can not access my emails. Is there a technical issue with BT
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read steel ball run (@booker213) reported@bt_uk How can I check local outages and is there one in the CW8 area? Your website doesn't allow me to view if there's an outage in my area without a login, and the scan your broadband function doesn't work since there's no connection.
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Sue Prebble (@sayescourt) reported@bt_uk cannot login to bt ‘unable to validate the info provided’ Same on mobile.
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Billy Kelly (@billykellyWWK) reported@HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒
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Simboman 🇬🇧 🇺🇦 (@simboman) reported@bt_uk Thanks for getting back to me. The complaint to your office in Sheffield over 6 weeks ago was closed and not dealt with. I'm so frustrated and disatisfied I'm pulling together evidence to complain to @Ofcom
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Amanda Eastwood (@eastwap) reported@bt_uk As previously stated, I will never call BT again. Absolutely appalling services provided whenever I have called them.