BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Bellshill, Wednesbury, Lincoln, London, Peterhead, Liverpool, Glasgow, City of London, Falkirk, Oldbury, Thames Ditton, Rochester, Epsom and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Bellshill |
Internet | |
| Wednesbury |
Phone | |
| Lincoln |
Phone | |
| London |
Internet | |
| Peterhead |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Andy
(@HouseReef) reported
@bt_uk This has only started happening the past week or so, and several of my neighbours are having issues too. Devices haven’t changed, the number of them hasn’t changed, locations of everything hasn’t changed yet so whats up with that?
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Kanza
(@ChallengeKanza) reported
@bt_uk Cheers Aled. Really really need it working for work tomorrow! Otherwise I'm going to have to seriously look elsewhere as these issues are becoming far too often now!
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Henno59
(@H3nno59) reported
@BTCare im trying to cancel an engineers visit but its impossible
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Alan Endicott
(@AlanEndicott) reported
@BTBusiness @BT_uk When your iconic red phone boxes are taken out of service are they available for purchase? Even by an American?
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Ry Ry
(@Ry_R0se) reported
from
Milton Keynes, England
@bt_uk can’t get any 4G Mobile signal in my area for the past week any reason why?
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Geraint Rowlands
(@geraintrowlands) reported
Just cancelled @btsport purely because of the shoddy service of BT Broadband if you are looking for services look elsewhere - shambles
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ratporchrico
(@ratporchrico) reported
@CockertonMark @JRainbowWarrior @bt_uk Pretty dire and expensive. Plusnet were great and the one time I needed customer service they were great too.
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Angela
(@mesherange) reported
@bt_uk This truly is not good enough and I’m reaching out to the bbc consumer programme to highlight the ineptitude and lack of service from BT
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🎮Grompar🎮
(@Grompar_) reported
After hearing about how @bt_uk treat their staff, as soon as I'm out of contract I'm signing up with someone else
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Sammy Duce
(@Ducey000) reported
@BTBusiness @btbusinesscare New customer, install date 10/06/22. STILL NOT WORKING! 3 BUSINESS DAYS WITH NO PHONE. No help, no call back. Totally mis sold a digital line, I just want a simple phone line. Losing revenue daily. Businesses, avoid at all costs.
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Jane H
(@JaneHea46616881) reported
@bt_uk Please help. My mum, who is disabled, has had no phone/Internet in her new flat for 6 weeks. No mobile phone signal so couldn't call 999 if she fell. Cut off from essential services (1)
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John
(@Spencer_Ohio1) reported
@bt_uk Can you please educate your customer service teams that the retailer/sender is responsible for resolving any delivery issues? UK consumer law states the buyer/receiver isn't expected to chase up and resolve delivery issues. BT chose @RoyalMail so BT contact Royal Mail!!!
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David Greaves
(@Greaves_D) reported
Had engineers round five times to sort our unreliable broadband with massive speed fluctuations, all while being told everything is fine. I have now been told to deal with it or cancel the contract. Disappointed is an understatement @bt_uk
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HBo
(@Harybo007) reported
@bt_uk Hi BT, an account was set up using my email address but I’m not the customer. I’ve already called about this but have just received more emails about ‘my account’. Please can someone get in touch?
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Bob The Builder
(@CounselOfWolf) reported
Second Tuesday night in a row and bloody @bt_uk broadband internet is down again! Really poor service for what we pay. Fix our line or your exchange issues ASAP please!
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Doghouse
(@StadiaDoghouse) reported
@GoogleStadia Hey @bt_uk, would you have any incite at all about this? It seems to be a common problem with the Smart Hub 2 and it not allowing user control of the assignment of the 2.4ghz and 5ghz bands. Is there anything you can suggest to resolve this that doesn't involve buying a new.. 1/2
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EAHNS
(@EAHNS) reported
@BTCare shambolic customer service from BT and open reach strikes again. Not only have I been without broadband since Saturday but open reach have just decided not to turn up today for a prebooked appointment. Had I not called the customer services I would have sat here all day!
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Chris
(@CJXXXXW) reported
from
Darlington, England
@bt_uk Hi saying no known issues but for the last hour it’s been offline and back online must be 10/15 times at least
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Shell 🏳️🌈
(@PrettyDemented) reported
from
Dalgety Bay, Scotland
@bt_uk Hi, i’m not a customer of yours, but we’ve just been delivered a tv box for someone who doesn’t live at our address?
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Angela
(@mesherange) reported
@bt_uk Are you not aware of the issue? We have been waiting days now - my father is vulnerable and needs the care line
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Neil Bradford
(@neilabrad) reported
@bt_uk is there an issue with email services this morning? Getting an authentication error and cannot receive email on any device.
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Jane H
(@JaneHea46616881) reported
@bt_uk Fibre installed in area, but not to block of flats. Waiting for OpenReach to install through ducts/risers. Meanwhile, your systems won't allow your teams to sell her copper phone/broadband. Desperate for help now.
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Jane H
(@JaneHea46616881) reported
@bt_uk Every call, told different things, but no solution. She's distraught after being told copper line installed today, but turns out not possible (despite wonderful OpenReach engineer) Can you make exception for extremely vulnerable customer? (3/3)
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Andy | NOWHERE TALENT
(@ANDYBE65) reported
@bt_uk *************** now!! WTF is going on!!!!!!!!
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Newms
(@JackinHD) reported
@bt_uk do many people have issues with the bt tv pro box freezing and crashing when you open apps or is that just mine?
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The Timelush 🏴
(@tammytastic69) reported
@CockertonMark @bt_uk Increased my service with them in Feb on a 2 year contract - put the price up in March. Staff are lovely but as a business they are terrible. On the other hand - aren’t they all ?
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Bev
(@BevRawle) reported
@bt_uk I forgot to write Fix on the text
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Andrea
(@Andrea82989558) reported
@btsport have complained 3 times about a refund that has still not made it into my account. Please can someone escalate this! Complaint number VOLO13-687256653260
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Jane H
(@JaneHea46616881) reported
@bt_uk Fibre in area, but not to block of flats. Waiting for OpenReach to install through ducts/risers. Meanwhile, your system won't allow your teams to sell her copper phone/broadband. Desperate now for help (2)
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kirsty walker
(@simplyskywalkin) reported
@bt_uk hey bt need a bit of help. How do i online chat with you guys to do with my bt mobile?