BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Birmingham, Bargoed, Hereford, Northolt, Greater London, Cardiff, London, Mold, Ely, Hackney, North Walsham, Croydon, Peterborough and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Birmingham |
Phone | |
| Bargoed |
Internet | |
| Hereford |
Internet | |
| Northolt |
Internet | |
| Greater London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Rogers
(@bliprogers) reported
@bt_uk Yes, everyday, still nothing, day 4 of no services this time. In total 28 days of no service in the last 4 months. Unable to work from home. Mifi device reset 3 times, still doesn't work. Ill try cust. service again for next few hours as I've obviously got nothing better to do
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Ibne_Aadam
(@Ibn_i_Aadam) reported
@bt_uk Nothing they beeen pranking me, 16th nov then 12th December and people on phone were terrible locating this as well.
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North57
(@Maximus2wheels) reported
@HelsS19 @bt_uk Good luck! The trick is to make it very clear you are neither backing down nor walking away until they sort it and you expect to be compensated. They truly are awful at customer service, you need to keep demanding a supervisor until you get one who listens.
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North57
(@Maximus2wheels) reported
@HelsS19 @bt_uk I hit them with both calls and emails, so they couldn't say they never heard from me. Also tell them that the case is not closed until you agree it is closed. They are good at "oh you didn't call so you must be ok now"
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Louise Ward
(@macalou21) reported
@bt_uk third time in one week internet has dropped. On hold for over 20 mins and still can’t get through. Poor service
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DJAYSTEVE🎧🎤🎼
(@djaysteve) reported
@bt_uk I will be cancelling my account before it has even started because the imaginary hub that should have been delivered yesterday is "delayed." Till when? Complaint emailed to phillip jansen because it is impossible to get a coherent response from your customer services.
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🇬🇧🏴🏴✌️👀💩☠️
(@nareteVymrA) reported
@bt_uk Since everything change on my Bt TV Box I cannot work out what and how to get what I’m entitled to for the money I pay ,I do not have a clue what Now TV is all about , I’m not going to continue to pay for a Service I do not understand perhaps you could Direct me .
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Daryn Mason
(@CxDaryn) reported
from
Powmill, Scotland
@bt_uk Hello. I need urgent help. My elderly housebound mother’s phone and internet is down and it’s critical for her. It also connects her community alarm in case she has a medical emergency.
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Aiden Skelly
(@aidenskelly) reported
@virginmedia So you’ve sold me a service under false pretences and won’t compensate me? @SkyUK @btsport sort us out guys, I’m done with these mugs.
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p3RFact
(@p3rfact) reported
@markwilsonit @bt_uk its because its "pro-profit".....I mean there is a reason people call BT "Bloody Terrible" .Btw, thanks for pointing this out Mark, excellent work.
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Michał Toba
(@MichaToba) reported
@bt_uk BT WHAT ARE YOU DOING WITH THIS BROADBAND!!!!!!!!!!!!!!! from yesterday to now every 15 min loosing signal and router has restarted. I was with you long long time but now I decide cancel this disappointing service and swap to anorther better operator. What a shame!!!!!
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Dick Skusting
(@Disgustington69) reported
@bt_uk Thank you for trying to help. Thus far, the responses have been disgusting. I’ll be calling tomorrow, probably to cancel. Please answer this question: Can you believe, honestly, that an adviser has set up a contract with a 20Mbps router-only guarantee for £50pcm?
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Ryan
(@Rynoceros186) reported
Still no broadband connection in Bicester thanks to @bt_uk. Thought they would be clever and make changes to the local cabinet, but instead have completely broken it for everyone #BT #Bicester
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Wladyslaw Mejka
(@WladyslawMejka) reported
@btsport - since updating the app on my tablet a couple of days ago, quality of player has been crap, even with full power wi-fi. What is the problem with the update ?
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Dick Skusting
(@Disgustington69) reported
@bt_uk It’s a shame, right? You know the deals. You know that that level of package should never have been sold if the guarantee was only 20Mbps. Are @bt_uk the good guys? Are you working for the good guys?
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Adé Molajo
(@AdeMolajo) reported
Correct me if i'm wrong, but I swear Sky are downgrading the quality of their HD (i.e. non-UltraHD) channels. SkySportsF1 looks like garbage. If I watch a bog standard 1080p movie from a different source its crystal clear. Is this to push 4K? FWIW BTSport Ult looks phenomenal
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Marshalls
(@treesurgeon47) reported
@bt_uk What?.... and spend valuable time getting through to them only to be fobbed off. Why can’t they ring me as promised? Here’s a thought. It’s way out there I know ...why not just fix the fault! It’s a sorry state of affairs when BT can’t fix a phone
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Joe
(@joethomasld) reported
@plusnethelp We're currently moving from you because the line fault never got fixed and our contract has not started on @bt_uk yet installing FTTP. Who do i need to contact to take the banding off our current copper line still on the Plusnet contract...?
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MDM 💙
(@TheMakedah) reported
@bt_uk has remained useless all 2020. No technical help available - just text support.
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❄❄ Nix❄❄
(@nickib76) reported
@bt_uk Only the TV. Went thru fault checking on the phone and an engineer has been booked. WiFi is fine. We have re-paired the mini hubs. Getting errors YVM102/104/105 now depending on its mood
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North57
(@Maximus2wheels) reported
@HelsS19 @bt_uk Well at least they are now due you compensation for every day you have been without. I had similar issues when my line was damaged. They kept deny it was the line so it kept not working. In the end they paid me more than the cost of my contact for the year in compensation.
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North57
(@Maximus2wheels) reported
@HelsS19 @bt_uk You are entitled for every day you have no broadband or phone. I went through customer complaints like a delhi curry
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Lauren Walker 🖤
(@laurenGrace_xx) reported
@bt_uk this is 3 months into my contract with you, & your customer service is shocking. Let’s not forget upon installation, which firstly got delayed, then wasn’t installed correctly and took weeks to get a working connection, to now this. What is it I’m actually paying for?
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BigSamSZN 🇵🇱 🇬🇧
(@BigSamSZN) reported
@ShaneC_RC @bt_uk Loss of subs, loss of rewards, last week ended up in elite 2 than elite 1, my weekend league was destroyed because of their connection. Yet they said they won't compensate a thing. Bit stupid if you ask me
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Marcus Nash
(@norfolkbirdtour) reported
@bt_uk We have no connection on our phone line (tried 2 phones in engineers port of master socket), anyone trying to call gets engaged tone, but your auto test system can’t find a fault! Broadband dropping every few minutes. Currently on permahold on 150 on my mobile. Pls help!!
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Sue Mattingley 💙
(@suemattingley) reported
@bt_uk Had an email to say that the fault affecting Broadband on my estate had been fixed - and it immediately went down again. As working from home urgently need to know what’s going on to make arrangements for tomorrow. Help!
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Stewart Easter-Taylor
(@StewartTaylor92) reported
@BTCare help please - I’m slightly confused as I’ve had my email account for years since 2008 - my parents are switching broadband providers and leaving BT, does that mean I will lose my email account - as this is my main account I use for everything?
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BigSamSZN 🇵🇱 🇬🇧
(@BigSamSZN) reported
@ShaneC_RC @bt_uk Damn right. Got few months left on the contract.
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Dave
(@dcostin1) reported
So after three years of issues, I have had enough and am now in the final weekend of my contract with @bt_uk and guess what? I haven’t had a stable signal since Thursday. It’s pathetic how bitter they are. Not the only one who has suffered either 😔big company, small mentality.
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Andrew Hamilton
(@edinburgh_bear) reported
@bt_uk been in a queue to speak to an advisor for about an hour and been cut off twice. Have an issue with by bt broadband hub. What is the usual waiting time to speak to someone?