BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (64%)
- Wi-fi (16%)
- Total Blackout (7%)
- E-mail (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bury St Edmunds, London, Llanrwst, Peterborough, Birmingham, Barnet, Royal Tunbridge Wells, Southampton, Hitchin, Newport, Belfast, Bradford, Cardiff, Manchester, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Bury St Edmunds
|
Phone | 3 hours ago |
|
London
|
Internet | 6 hours ago |
|
Llanrwst
|
Phone | 8 hours ago |
|
Peterborough
|
Internet | 9 hours ago |
|
Birmingham
|
Wi-fi | 10 hours ago |
|
Barnet
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Brian McBride (@brian_mcbride1) reported@bt_uk Today I have with the help of Abdi in BT Stockport, finally resolved the issue. Took a little time but was aware of the known problem and should be recognised for her determination in getting sorted. Allison Kirby take note & dont hack loyal long standing customers off.
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Sian (@SianElin_PT73) reported@bt_uk Not able to do this as I have no phone signal-hence need internet.
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Dan Reardon (@DanReardon76) reportedDear @bt_uk we moved to an address you don't supply to in Jan. You said cancellation would be automatic but are still chasing me for payment. Your CS team are simply unable to comprehend and my complaint was closed without investigation. Come on eh?
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David Sinfield (@omotforest) reported@WasSamLowryEsq @bt_uk @openreach The French call it demerdisation. Removing the ****. It's how I flew under the radar when I lived in France in an unapproved residence. Basically you keep the local mayor on side* and don't let anything escalate to the departement. *May involve 5L of wine a couple of times a year.
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jack250213 (@e4290936) reported@bt_uk calling itself 'customer centric ' grates with me after an internal transfer of my broadband went horribly wrong, then four hard searches on my creditworthiness and three attempts to get BT broadband and a TV package also successfully completed by phone after a time on the phone that I regret all fell through with no explanation or apology. Customer centric? You are having a laugh BT!
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Alexandra O'Byrne (@AlexaOByrne) reported@simboman @stokeygurl @bt_uk Could not agree more! During my many calls with BT I’ve been told this is affecting tens of thousands of customer accounts. Waiting for my paper bill for which BT “kindly waived the £3 fee”. Luckily, I’m “out of contract” and hence able to move to another provider.
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David Sinfield (@omotforest) reportedDear @bt_uk You do not have my consent to install anything on my property. If it is free, it cannot be for my benefit. It's for yours. If it's cheaper for you, you can give me a share of your savings. I had no choice over the digital voice downgrade. @openreach will have to trespass to install it. If it is a condition of receiving service, say so and I will seek alternatives. (@Starlink or 5g) Is it on the T&C's? A letter is on its way to your registered address. David Sinfield.
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KG40 (@KG40332532) reported@bt_uk I already tried that. It continues to say that fault is on BT's side. Please fix this.
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keely (@keely490544) reported@bt_uk anyone got friends, family can;t use phone for calls this is BT complaint been submitted We will call you within the next few days on 01000****00 to discuss your complaint. If this is not your telephone number that your complaint relates to then please change it below
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Gizmo (@Gizmo83508413) reported@bt_uk Done that already. I might be going mad here. It's your sodding website. It shouldn't be down to me to chase a fix ETA on a fundamental problem you have. This should be information on the website and with you, surely?
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Remy (@ReMyPoInTeR) reported@bt_uk wasted half of my morning waiting for a customer service operator to answer their phone!! Why is it so hard to simply talk to someone. #by_uk
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Philip Aggrey (@Felipe_Grey95) reportedHello @bt_uk and @skyuk your service really sucks. Why is it taking 30 mins to download ‘Prisoner’ when I have Halo 3 that I am paying loads of money for each month? You are pathetic 😡😡😡🤬🤬🤬
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Broden 🇬🇧♿✝️ (@Gavtaraysin) reported@bt_uk I can't get in my account because of your pass code system is sending out multiple pass codes which neither work, and now it says to wait or cancel. Cancelling does nothing to fix the problem. How long do I have to wait until the pass code system resets?
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John Richards (@Johnty14) reportedso @bt_uk after no real support over your dm’s as we were going around in circles, with you still not quite understanding that when someone that has an account with you dies, their contract ends. It’s not transferred to their next of kin. We gave notice with the bereavement team
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Simon Smith (@Simoncitizen) reported@Alonso_GD Along with everything else. I have had to write to @bt_uk hard copy / snail mail because they cannot resolve issues with my #Landline digitally. However that was posted last #Wednesday 20.05.2026. Given the thousands and thousands of pounds they have extracted throughout my life?
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Andrhu (@ALivMusico) reportedApparently @bt_uk according to your customer service rep I can’t log in because I have an outstanding bill. Yet your text messages tell me to log in? It’s complete bull. Your customer service haven’t a clue
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Larissa Collins🇱🇹🇮🇪🏴 (@CollinsLarissa) reported@bt_uk So you’re making an upgrade I never asked for and it’s still cost me over an hour on the phone because you can’t get your appointments in the right order. I don’t care about your rigid systems - I’m the customer. I care even less that ‘AI did it’ - you trained it.
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Emma (@88ejackson88) reported@bt_uk Internet cut out last night. Router is blue but says no Internet connection, struggling to even use phones on 4 and 5g and all other devices and gaming consoles not connecting. Its been rebooted and factory reset, help please?
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Jon Chadwick (@JonD_Chadwick) reported@bt_uk yes, I did that twice already today. I have spoken to 4 different people Problem is getting worse.
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Technicslover (@technicslover) reported@bt_uk can advertise all they like, but the fact remains they are an anti white super woke organisation who's sole purpose is to rip ******** out of people. Really hope they go out of business and take @EE with them.
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Ed Walsh (@Farmerwalsh) reportedWell done @bt_uk came to replace our aging pole but forgot to reconnect the internet again. Booked engineer but he can only sort internal issue not pole. Now have to wait up to 3 days for fix. If I break something I would ensure it is a quick fix
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Ethan Keating (@TheParagram) reportedSo the cheapest to renew my @bt_uk contract is £57 a month but a new customer can get it for £38 a month? I've already phoned and they can't knock anything off the price... Switching to @EE is no cheaper either... make it make sense
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John Richards (@Johnty14) reported@bt_uk Please send me the details of how to make a formal complaint and the information to which ombudsman should be also informed.
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Paul stagg (@Staggly) reported@bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us
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Caroline (@snowlingc) reported@bt_uk Your missing the point, your engineer installed full fibre today but it is still not working after 7 hours of flashing pink
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EdEFC74 (@EdEFC74) reported@bt_uk The app no longer works but you still link to it on the 'My BT' account pages, which have just been updated. This is a known issue with the 'BT WIFI' app which I have discussed 3 times in the last year with your advisors. They do not know why it doesn't work just that it doesn't.
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Mr Blue (@LNielinger) reported@bt_uk Hi currently need and engineer visit but your website is stuck in 'LOADING' and thats it! HELP
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Larissa Collins🇱🇹🇮🇪🏴 (@CollinsLarissa) reported@bt_uk Complaint has been opened and then closed! I give up.
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grace hooper (@messalinahooper) reportedSo very disappointed with the lack of Internet with the new service @bt_uk 😞 😕 😒
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Dave Moore (@davedjm001) reported@bt_uk I’m not in a position to call anyone at the moment… I notice I still cannot access my BT account with an email address I’ve used since 2018. Nothing is working as it should! Could you email me with a solution please.