BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: South Benfleet, London, Bristol, Hampstead, Swindon, Newcastle upon Tyne, Croydon, Manchester, Ealing, Glasgow, Wisbech, Enfield Town, Cardiff, Hackney and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 South Benfleet |
Total Blackout | |
| London |
Internet | |
| Bristol |
Internet | |
| Hampstead |
Internet | |
| Swindon |
Internet | |
| Newcastle upon Tyne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Junior Johnson
(@JuniorJohnson) reported
@bt_uk Wtf is this? I don’t need a tv guide Mat. I know what programmes and what channels they’re on, bt tv doesn’t permit them to be used. Why? Sky do.
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk @ASUSUK @TPLINKHelp BT are blaming my boosters made by yourselves that are plugged into their home hub ethernet ports as the reason I have DNS connection issues. Is this possible? They said your equipment is unauthorised by them. If so, should you not have a disclaimer?
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk @financialombuds if BT close an unresolved issue each time I called but the same problem persists, surely I'm entitled to compensation from the first complaint and not the latest of 5?
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Jamie Comer
(@jcome7) reported
@bt_uk Hi @bt_uk I got referred here from Trustpilot. Don't suppose you will sort my issue but you wrongly took £463 from my acc by direct debit just after Xmas. Contacted the billing team & they promised the money would be credited back on my final bill, but of course it wasn't.
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bridget toomey
(@bridgetto1) reported
@bt_uk Very bad service installing fibre into my home - well not installed as the cherry picker engineer would do his job and go up a tree. So partly installed and engineer didn’t get paid which is not acceptable
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Gordon
(@gordonbrown505) reported
@bt_uk I have now been waiting three weeks for a reply or even acknowledgement to my complaint. You told me my case was closed without giving a reason. ref VOLO13-742607848987
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Brooksy
(@andybrooks69) reported
@bt_uk engineer didn’t show today despite an appt between 8am - 1pm. Took a day off for you to fix a fault. How do I claim compensation please. Oh and I still haven’t heard a thing and certainly no apology.
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Helen Thompson 💙
(@NellThompson01) reported
@rogerkeith1 @bt_uk And, if it is that,they'll be seeing your correct address, and glitch needs fixing but when I worked there it could take some time for the background data to update, so the suggestion of selecting alternative address should just be a temporary solution (If not tried already)
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Richard Howlett
(@Djfridgetwit) reported
So apparently @bt_uk domain helpdesk go home at 16:30 Excellent, well done, because no domain issues EVER happen outside normal office hours 🤬
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Matt Timson
(@matt_timson) reported
318MB into a 767MB upload - at less than 1mbps. Can anybody explain to me how this is even possible, nearly a quarter of the way into the 21st Century? This isn't some aberration, by the way - this is just the speed @bt_uk thinks is okay to sell as a service. Unbelievable.
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Damon Cochrane
(@DamonCochrane1) reported
@bt_uk The reason I ask is because what if there is a power cut or the Broadband goes down in our area.
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk complaining since July. Engineer confirmed fault on the line and can see it has been as far back as could be seen. I want compensation from the first complaint in July l. NOT from when you close and open cases. Issues were never resolved. @financialombuds
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Burgundy on a Plate
(@burgndyonaplate) reported
@bt_uk Funny you should ask.I pay a premium price for a below average email service & I am about to make a claim against BT for years of inconvenience including non existent spam filter, loss of important historic emails, constant locking out of my account on my iMac.The list goes on.
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B
(@BDPRRL) reported
@bt_uk hey how do I report a broadband outage in my area??
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk Need help with compensation from July to now. Just because you closed the complaints after your incompetent "experts" said it was OK when it clearly wasn't doesn't mean my complaint was resolved.
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Bean Zoomy 🎶
(@BeanZoomy) reported
@bt_uk If you provided a better service I wouldn’t have to post this… or "check for local faults" …and you wouldn’t need to reply! #JustSaying
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ianhf
(@ianhf) reported
@_rodgilmour The @btsport match coverage and commentators are good, however issues 1) no countdown clock for shuffles, 2) limited supporting features, 3) @btsport don't promote, trail or advertise hockey on TV, website or social media 🙁, 4) EH focused on selling event tickets
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Colin Acland
(@colinacland) reported
@bt_uk I’ve been a BT customer for years always been satisfied recently had new faster fibre broadband fitted so far all good and fast I would like to use the phones that come with it but unfortunately the plans do seem quite expensive
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Darren Dawson
(@Darren_Dawson) reported
@JakeYeo1 @bt_uk Contact ofcom and ask them what is the specific hold up. If like us, you eventually find out that BT hasn’t or won’t install a cable link at the exchange, look for another provider that has. Ofcom will help clarify what’s going on where as BT, well, won’t.
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Roger Keith Walsh 🔶💙
(@rogerkeith1) reported
@bt_uk I think BT need help for the third time sending my equipment to a previous address we left 9 years ago! And you moved our line etc to our current address! BT are rubbish
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk BEWARE. BT will close ongoing complaints and issues to avoid compensation.
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Nxrst
(@Nxrst1) reported
@NoContextBrits i can vouch virgin sucks, @BTGroup sucks too @bt_uk L scamming *******
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Jen
(@gwyndra) reported
@bt_uk has got to be the worst internet provider in the UK. I ordered in October and now I am being told I won’t have broadband until February. Constantly getting excuses and pointing fingers at OpenReach - how is this okay? 4 months!?
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CatShitNimby
(@CatShitNimby) reported
@bt_uk Please can you help my 86yo mum get back into her email account. Tried all passwords we can think of!
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Derek A Petrie
(@PetrieDerek) reported
@bt_uk Shocking service for my elderly parents who have just moved house. They gave you plenty notice to transfer service but it still hadn’t happened. Phoned last night and passed from one dept to another. How can this be sorted asap?
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James
(@james_jameswba) reported
@bt_uk yet again left with no internet or TV. I was told by your people it would be fixed by 9pm today. It is not. One week of no TV nor internet is an absolute farce. Your status checker is saying you can't give a fixed time. I've already raised a complaint.
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Kimberly
(@kimtella_187) reported
Imagine, BT sent me x3 SIM cards and said they were free and that I would not be charged until they were activated (which I never activated). To then find out 18 months later they had charged me £30 a month for them!!!!! £500 later 🥺😔 @BTGroup @bt_uk
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Andrew Scott Photography
(@scotty_photos) reported
@bt_uk My broadband appears to be down
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-on a beach-
(@iamonabeach) reported
@bt_uk ...or, as you said you were looking to help, you could contact the PCS team on behalf of all of the disgruntled residents of Edinburgh who are fed up with BT's lack of action in removing their delapidated public phone boxes. Thanks. cc @cllrcammyday
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CatShitNimby
(@CatShitNimby) reported
@bt_uk Yes but they're a circular nightmare. Forgot your login details? We'll email them 🤔 Any other ideas? This must happen all the time, esp with old folks. Thanks