BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, Hackney, Cardiff, Crawley, London, Bath, Manchester, Birmingham, Blackburn, Watford, Grange-over-Sands, Glasgow, Portsmouth and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Croydon |
Wi-fi | |
| Southwark |
Wi-fi | |
| Hackney |
Wi-fi | |
| Cardiff |
Internet | |
| Crawley |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Harkin
(@MickHarkin11) reported
@sarahjanelyons @bt_uk @SkyUK Help teams that do nothing is just as bad
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Nigel W Kingston 🇬🇧
(@Kingston22W) reported
@bt_uk But why is the aerial suddenly a problem ? We havent changed anything It must be just a problem with the transmitter ?
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matt
(@matt79204663) reported
@btsport Did Mourinho **** any of your commentators wives? I’ve never seen such a hatred and unprofessional comments… Every @ASRomaEN game, from start to finish they just throw tons of **** on him and the team. You’re an embarrassment
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Lynn Macfarlane
(@LynnMac28) reported
@btsport what's going on with app when using kindle fire, the last two months it is like watching a computer game when watching football. Have done uninstall and installed again but same thing. Works fine on phone but kindle is awful. How do i fix?
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Aim
(@Ashley_aimXx) reported
Hi @bt_uk , is there a service issue in LL55 please? No internet and purple flashing box. My 7 yr old will loose his mind in the morning=no internet=might have to speak to mum!
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J groove
(@frankmayt) reported
@btsportufc @btsport ******* shite service
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JRC Esquire
(@JohnBobCuthbert) reported
@bt_uk is there issues with Internet in Glasgow? Mine seems to have turned off and I have an orange light on the router... usual troubleshooting isn't working
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Helen Bevan-Jones CIHCM (she/her/hers)
(@heloujones) reported
@bt_uk Hi, Trying to reach an elderly relative in Tenby; are there any issues with phones lines there?
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Ian Jones
(@edwinmandella) reported
@btsport Don’t you ever answer your phones? You’ve cut us off twice. Moving rapidly towards cancelling the subscription but we have to phone to do that!! If you’re busy hire more staff. Poor customer service is not acceptable.
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MichaelDebenham
(@MichaelDebenham) reported
What fresh hell is this awful brass band nonsense at Saracens rugby? Get them to shut the hell up. @btsport @Saracens
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Julian Hilaire
(@julianhilaire) reported
@bt_uk It’s for my mum who is 85 lives alone has no other means of contacting me unless I go round to her...god forbid there is any emergency in next few days...that’s the urgency..she doesn’t use a mobile
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Karl Downes
(@anonywelshguy) reported
@Ofcom Submitted, I honestly couldn't fit all that has happened into 1500 words, it's that bad. Did a synopsis instead, it should be enough to raise eyebrows about how @bt_uk & @BTSopenreach treat disabled customers. Especially considering they have vulnerable people policies.
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geraldbrixton
(@Geraldvdp) reported
Just tried for an hour to buy ufc281 on @btsport paid twice and still can’t access. Horrible Experience @btsport
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SmokingFetish85
(@SFetish85) reported
@bt_uk Does the bt hub 2 support speeds for your full fibre 900 package?
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Burnside
(@Burnside_5) reported
@BTCare what exactly is “signalling congestion” on BT TV box? Lost all my Terrestrial HD channels and had to contact you to get fixed, advisor said it was an issue with the box and signalling congestion but was unable to explain exactly what this was!
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Aaron
(@AzurayTwitch) reported
@bt_uk Hey, so a week ago I went on vacation, average ping on most applications was always roughly 15-20ms. Come back to 50+ ping, packet loss and DNS errors and tried different DNS servers, factory reboot, restarts etc. Running out of fixes, any help would be appreciated.
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Chris1874
(@cstraine1874) reported
@bt_uk is email experiencing issues again today? Haven’t had any emails delivered this morning. Now coming through at about 1 per hour, usually have a number of emails arriving overnight. Thanks
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TS2002
(@Sohat004) reported
@bt_uk But as mentioned on your website and from the conversation I had last Sunday with one of your agents, BT was supposed to provide this with my install as I am a fibre phone customer. Because I upgraded from FTTC to FTTP, my digital voice service was eligible for the BBU unit.
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Jo
(@jf64_Jo) reported
@bt_uk my 95 year old mother has been left with no phone for 5 WEEKS. Forced by BT to go digital but engineers and @openreach unable to solve this. She lives alone and her fall alarm is inoperable until this is fixed. We try every day to get an answer with none given. HELP!
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Daniel
(@_meinbuttaken) reported
@bt_uk Getting slow full fibre speeds, usually 300MBs down and currently down to 100MBs the past two weeks, not even the guaranteed minimium of 150MBs on an ethernet connected to the router.
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Eski billy
(@Eski_billy) reported
@bt_uk, #bt_uk, Why are there no subtitles on now tv through the your view settop boxes. We expect a service and clearly you cannot provide it. For people deaf, this is big problem. I will be contacting my affiliates at the deaf and blind organizations to go directly to sky...
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Graham Hill
(@GrahamHill18) reported
@bt_uk I have this and I have been without any form.of broadband since 28th october. BT customer service is s disgrace.
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Chris Knowles
(@ChrisKn08412108) reported
@bt_uk Ave done both of them things ands it’s still not working
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Ryan
(@Caddyire) reported
I have bt sport through sky, I want to use the bt sport app for the ufc but can’t seem to get a login. Online help was useless @skysports @btsport
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Ruth
(@CupOfEarlGreyT) reported
@bt_uk Well I don't usually say this but I am very happy with my BT/EE ! Not one problem in the year I have had it!
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Roderick Johnson
(@Roderick1603) reported
@bt_uk So you personally believe that over the 10 years I have used BT the answer would be to expect speeds to slow down over time due to the amount of new accounts..... 25meg to stream games....... Had no issues but pretty sure that could change if I agree to those terms.
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Katy Grove
(@clockendkaty) reported
@bt_uk It’s alright I spoke to someone - it is an open reach problem but annoying as hell - thanks
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Tracey Cowley💙
(@CCTracey) reported
Either bad - or poor - timing of @btsport to alert me of the coverage of @SaintsRugby v Saracens starting soon - bang on 11am on Rememberence Sunday 🙄😞
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Shaun Leigh
(@thedoctor2007) reported
@bt_uk Hi I always have used the mail app on iPhone no issues, tried online but it says wrong password
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Roderick Johnson
(@Roderick1603) reported
@bt_uk The fibre cabinet has a limited quantity of connections, pretty sure that would be maxed out a fair time ago. Fail to explain why my remaining 9 months is substantially higher than if I added TV to the service. Lets be honest it won't go down if I add the service End of contract