BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (14%)
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Phone (12%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Batley, Letchworth Garden City, Nottingham, Wandsworth, Abingdon, Newcastle upon Tyne, Brentford, Ilford, Pontypridd, Cardiff, Cambridge, Liverpool and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Batley |
Wi-fi | |
| Letchworth Garden City |
TV | |
| Nottingham |
||
| Wandsworth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Eamonn Gallagher
(@FakePlasticKnee) reported
@bt_uk Is your website down? When logging into 'My BT' I cannot access anything
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Nicholas Bateson
(@BatesonNicholas) reported
@bt_uk Just had engineer round to "solve" our lack of broadband & still no broadband. BT were extremely rude. Next appointment next Sunday so 7 days we losing money. So I'm going to make a claim in county court against them for loss of income. The worst service on the planet
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Mark
(@Mark__Eadie) reported
Completely let down by @bt_uk’s chosen aerial contractor, TSG. Utter utter utter waste of space. Why am I not surprised that this utter shower of crap has an utter shower of crap contractor taking money for doing bugger all. WTF is wrong with corporate Britain today?
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Jim Holland 🏴🇪🇺🇺🇦💙😷#FBPE #FBPPR
(@atlanta25) reported
@bt_uk Yet another of your deadlines come and gone. It’s 2 months and 6 days since FTTP was installed and it’s still not working. This must be a new record for appalling service.
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Jason Green
(@jagreen4u) reported
@BTCare Why is my internet SO slow\ offline this morning, over 1300ms response to any site LAN or wifi. Engineer booked through troubleshooting but now I sit and wait until Wednesday?! Refund please!
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Ian Taylor
(@IanTaylorAlmond) reported
@bt_uk No, pathetic service. Still waiting for a manager to ring me.
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CoadstaF1 💙💛🇺🇦
(@CoadstaF1) reported
@bt_uk Do you not think I've done this already? SO many times! I give up! Emailing the CEO next as your customer service is diabolical.
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Ella
(@Ellshakes) reported
@bt_uk (2/2) but we also specifically said that we wanted to keep the landline. And again, when purchasing the package we were told this would be ok, and as it was already a BT landline this wouldn’t be a problem
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Ella
(@Ellshakes) reported
@bt_uk We raised a complaint via online chat and we passed to a manager called Arnab to escalate the complaint. However he just closed the conversation on us. I would be grateful if someone could call us. Thanks
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ThisDonnyMan
(@thisdonnyman) reported
I'm sure @muhammadmokaev wasn't on the bt sport ufc fight cover with all the brits.. Wtf?? Brits taking over? @muhammadmokaev is literally the only guy in Britain winning the next ufc title @btsport
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Ella
(@Ellshakes) reported
@bt_uk Hi, I have had a terrible experience with my Nan today with your customer service chat. Please can you help?
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Badger Of Steel
(@BadgerOfSteel) reported
@mrjakehumphrey Well you and @btsport were terrible in your Liverpool champion's league coverage. You white washed the lot Jake! You went from my favourite sports/tv presenter to a joke of a presenter more akin to Paul Joseph Goebbels.
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Liz Pegrum
(@LizPegrum) reported
@btbusinesscare Hi BT business, how come you have lost our order details, we now only have a limited service and your hopeless helpline says you can’t do anything until 29 July? What are we supposed to do? No support available at weekends and some of us have to work at weekends
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ZylonGGs
(@zylononthebag) reported
@bt_uk worst broadband
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Jan burrows🇺🇦
(@Janetburrows11) reported
@bt_uk Hi Nope An engineer came and said their the problem is in the area , so we have no internet , no tele, and I work from home Not happy
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AF Writing
(@Sunflower26) reported
@bt_uk Oh. And the app is now not working for essential maintenance... 😬
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Tony Almeda
(@License2vril) reported
@bt_uk I just keep getting the yellow message saying there are no accounts with this login.
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Abs
(@sirsabs) reported
It has to be said I am becoming ever so increasingly frustrated with @virginmedia customer service. Do not understand what the customer wants despite being on a call 30+ minutes. Why can’t we have call agents based in U.K.? Profits over service @btsport
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Zac
(@Ziggy_Z4C) reported
@bt_uk Hello things have pretty much been the same, I turned the WiFi off the other day for about 20 minutes and it made no difference. I just frustrating as the one game I enjoy playing starts lagging every time I’m on it which it never used to
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Patricia Brown
(@PEABEE36) reported
@bt_uk It's a pity you haven't been busy solving our problem! We still can't receive calls on our landline despite numerous calls to you and an engineer visit!!
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Paul James
(@paul_jamo) reported
After a few days of very poor service from @bt_uk we spoke to one of their tech guys, Steve in Sheffield. Three hours later an engineer arrived. We thanked Steve (and his cat), he was awesome. Maybe BT can learn something about customer service from Steve’s approach. #Notachatbot
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CoadstaF1 💙💛🇺🇦
(@CoadstaF1) reported
@bt_uk No good. Mine has been unstable since mid June! New filters, new socket, hub and cable. STILL intermittent at best and MIA at worse.
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Nicholas Bateson
(@BatesonNicholas) reported
@bt_uk Still awaiting response from BT. If we ran this shoddy service we would have no customers but BT have a monopoly on the lines except for fast growing fibre companies. Hope they go bust
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Vicky
(@Vicky_F1Girl) reported
@BTCare losing my patience! Had intermittent internet since Tuesday, more off than on. Tried contacting via text help no reply so called 3 times to speak to advisor for them to put me on hold for over ten min then to say they can see no fault ! There clearly is!
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Bonnie Newman
(@screenb303) reported
@bt_uk Broadband keeps dropping spoke 2 an advisor - was told I'm on the basic package so I won't get the speeds promised & said I would need to pay 4 an upgrade. I said the problem was no service - got passed to the Business team (wrong team). #badcustomerservice #buyersbeware
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jamie
(@fatballs489) reported
@bt_uk your internet ******* sucks
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Twisted Tim
(@TwistedTim76) reported
@bt_uk no im a renewing customer you have a fancy page telling me its gone down just over £1 which means for my fibre i pay 69.99 a month but new customers can have the exact same for £49.99, as you can appreciate im currently thinking im off to @EE full fibre 900m £50
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WelliXL
(@WelliXL) reported
@bt_uk so someone changed my account and told me my monthly payments would be the same however it's now doubled and my connection is still awful. Wired I get 50mb when it's supposed to be 1000Mbps
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The World Knows Your Name
(@ThankMeLater999) reported
This eyesore is still the same weeks after repirting it! @bt_uk WTF is going on? A job was ‘supposedly’ being done yesterday, did not happen, WHY? No excuses… #bt_uk #ignored #letdown
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carole sutherland
(@csowls) reported
@bt_uk we have been without internet since Sunday , you said it would be fixed by 21/7 but still no joy. When will you Fix it???