BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (16%)
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Wi-fi (14%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Slough, Croydon, Thetford, Radlett, Barking, Sale, Seaham, Tower Hamlets, Newquay, Stevenage, Bushey, City of Westminster, Harringay and Northallerton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Slough |
Phone | |
| Croydon |
Internet | |
| Thetford |
Internet | |
| Radlett |
Internet | |
| Barking |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Ennis
(@ryan_toon) reported
from
Newtownards, Northern Ireland
@smckay1058 @bt_uk Would you like me to speak with BT and get this issue sorted for you Steven?
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Pamela
(@pfnickless) reported
@bt_uk your website is about as efficient as your service
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T'Owd Man
(@Wirksworth_TM) reported
@bt_uk @Tweharrison An ISP who doesn’t know when a connection goes down? Sorry James, it’s not your fault. But wow, that’s terrible. (I used to run an ISP and we would contact customers about trouble before they lost connection).
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Mathew Britten
(@Br1tt3n) reported
@bt_uk technical support is just empty promises and misleading reassurances. No internet for 8 days now and been told each day - an engineer has been assigned it will be fixed by the end of the day. 8 times I have heard that now and still no closer to resolving the issue.
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Zoe Oughton
(@travelzoe) reported
@bt_uk This needs escalinv please - I had this message “Okay two seconds and let me try and source some help for you Zoe, I'll be back ASAP” then nothing ? Please see DMs you have called me twice so have my number already?!!!!
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leam killey I
(@LeamKilley) reported
@bt_uk ? Do we know what the actual problem is in the area of horbury Wakefield Thanks
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Darren Garcia Gillam
(@GarciaGillam) reported
Wtf have the @btsport commentators been watching? #WHUFC been piss poor. Glad didn't bother making the trip to the game
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Lotty
(@lottywalsham) reported
@bt_uk @BTSopenreach I’ve tried several times to respond to a message that you sent after the poor lovely Engineer couldn’t connect me because of the wrong instruction from you guys
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Rob Greenfield
(@MrMercator) reported
@bt_uk your website for retail customers is rubbish, impossible to cancel selected TV services or make a complaint online from my account, it asks to call but I just want to do it online should take 3 mins I’ve wasted nearly half an hour, will definitely be leaving #complaint
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Richard
(@Richard03357901) reported
@bt_uk signed up for bt tv. But have issue with Ipc6023 on 3 channels. The rest are ok. Believe it’s an exchange issue. Can you help?
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Harry Bentley
(@BentleyHarry) reported
This birds noise on the football build up on @btsport is terrible #WHUVFF
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Daniel
(@danielrobertc) reported
@btsport what is going on with your stream tonight? Pay to watch the football and it’s been the worst stream ever!
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Duncan Sutton
(@DuncanSutton1) reported
@btbusinesscare My office broadband has been down for 48 hours and repeated calls to customer services have been pointless because they refuse to send out an engineer, meanwhile my business suffers....
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Rich M
(@moza90) reported
@bt_uk you seem to have cut our complete home broadband off this morning. Nobody will reply to chat etc. checking online says your looking at a fault with a Saturday resolution. Is this a joke?
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Stephen Toner
(@StephenToner88) reported
@bt_uk trying to purchase PS5 through shop with my access code. Can't even use my 10% off code I got emailed to me. Ontop of that my WiFis been playing up for ages now and only having an engineer out tomorrow. Poor service and no compensation for anything!
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Ricky Glew
(@RickyGlew) reported
@bt_uk hi, my parents have had intermittent broadband and crackly phone lines for a few days, your service update says there's no known faults, how can I get this sorted?
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Jack Mendel 🗞️
(@Mendelpol) reported
@btsport - I've been trying to cancel my subscription for like an hour. Your website doesn't allow you to do it [from what i can see], I've been on the phone for ages.. no way to speak to someone. I'm fed up of paying £36 a month [price massively put up in last year]. Any help?
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Nicholas C. Hill
(@nicholashill) reported
Dear @btbusinesscare we notified you on Tuesday that we lost internet. We renewed our contract and were promised a router within 24 hours. It’s Friday & still no router! Your team now tell us no order was placed despite having the paperwork. Awful CS. Contact me ASAP. #btbusiness
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Casey Barlass
(@CaseyBarlass) reported
Disgusted with SERVICE AGAIN FROM BT! hit by storm. So NO phone or WiFi AGAIN! said would be out today to fix. Surprise surprise send a text to say aren’t able to attend until 23rd.Not just once or twice in the last year! 😡 PH2 7NU! Sort it out!! @bt_uk @BTGroup
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Gidders ⚒
(@Hammer_GDM) reported
If she say West Ham one more time I’m going to rip my own ears off We know who ******** is playing #BTSport #WestHam
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Seba014 ♐️
(@sebanandwani) reported
@ESPNFC Idk if you lot are reporters, or just a bunch of neanderthals speaking about how Man U are poor and have been poor since Ferguie left. Seems very byass to me. Anyways @btsport and @SkySportsPL do a better job at acc reporting
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Lewis Warren
(@takonaguy) reported
After months of back and forth, we finally got someone from @bt_uk who’s seemingly taken charge of the issue, and created a resolution. Fingers crossed next months bill is correct. Thank you to Julie in customer resolutions.
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Nicky Low 🟢T 🇺🇦
(@nickysarahlow1) reported
@bt_uk literally bcos you haven't yet laid fiberoptic cable ....yet you're still charging us for a service that you can't provide. Just cutting new lines into old infrastructure DOESN'T WORK as you well know
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Michelle Beaumont
(@MichelleBeau3) reported
@bt_uk My husband (James Beaumont) is already in communication with BT. This complaint has already been escalated (many times) but appears to have made no difference! We have been waiting since April to have wifi! 11 no shows.
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The cats mother
(@BenchSue) reported
@bt_uk You have left my sister in law living in the depths of the countryside with no mobile signal without a landline for 2 weeks. Despite numerous calls to yourselves and broken promises the problem remains unresolved. How can this be acceptable? #appalling
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Scott Nixon
(@ScottNi69579814) reported
@bt_uk I have had zero landline since August 4th, multiple times told it will be fix to no avail. My appointment today with an engineer which I was told to wait in for has been cancelled without my knowledge!! WTF IS GOING ON???
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ROB
(@ROB08264298) reported
@RCAirCon1 @btsport Another that’s shocking. Talks down her nose. Surly men should do Mens games and women do womens games?
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Louise Cliff 💙
(@weezie472) reported
@bt_uk been told its because Open Reach haven't closed down the job, but they say they have. Then BT tell me it can take 24 hours for it to show as closed on your system. But it's over that now. Now apparently there is a fault on the network but can't be reported or fixed til job closed
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Scotty88g1🐺
(@scotty88g1) reported
Jesus Christ my internet has yet again caused me problems tonight @BTCare please sort this out I’ve no idea why it’s so bad and inconsistent
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John Peter Maughan
(@jp_maughan) reported
Had two calls from the @bt_uk Technical Department today. First caller said that BT is responsible for the security of all Internet Service Providers, including @TrooliFibre and @LightningFibre. I told the second caller to speak to his colleague and sort it out between them.