BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Glasgow, Bath, Manchester, Hemel Hempstead, Bognor Regis, Camden Town, Airdrie, Halifax, Stockton-on-Tees, Oldbury, Bellshill, Hammersmith, London and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Neston |
Internet | |
| Newport |
Internet | |
| Glasgow |
Wi-fi | |
| Bath |
Internet | |
| Manchester |
Internet | |
| Glasgow |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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kaemprop95
(@kaemprop95) reported
@bt_uk my bill is due to go out on DD 11 Dec my contract ends in January what is the correct procedure to terminate my contract?
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lucy davus
(@lrlrhello) reported
@bt_uk @bt_uk no that it not what the customer service representative said, I asked very specifically, complete fix they estimate as 1st December. None of that says to me you’re aiming to fix as anything quickly at all.
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laith
(@laithmof) reported
If we have a trophy for the worst customer service and the worst provider in the UK @virginmedia will be the winner without any competition by farrr! Its a joke honestly no internet access, advisor telling me she get issues with her systems then transferred me. @BT_UK teach them!
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Fernando Cordeiro
(@vetex007) reported
@BTCare I've upgraded my broadband and I understood that I would receive a Halo 1 router with 4G connectivity. It has not arrived yet, and I can't trace when is arriving. Can you help?
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Rob Fernyhough
(@robfernyhough) reported
@bt_uk your online chat billing team were unable to answer a simple billing question earlier and gave me a useless phone number to contact. Any help please?
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Graeme Jones
(@mortonjones22) reported
@bt_uk Is there an ongoing problem with broadband in London area? Service has been dropping for 10 mins at a time every couple of hourds
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Adrian
(@AdrianRemedios) reported
@bt_uk tried to reach you via chat email and phone - no response! Terrible customer service
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𝔸𝕝𝕒𝕟𝕒 𝕄𝕔𝔾𝕦𝕚𝕣𝕖 🌹
(@alanamcguire10) reported
Spent over 6hours this week to @bt_uk to get absolutely no where and still on the phone rn after waiting 45 mins on hold for the advisor to hang up. Absolute joke of a company.
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David Walsh
(@davidwalsh86) reported
@scouser_abroad @bt_uk totally,agree,with,you BT..Bloody.terrible! ive,had,2,months,of,grief,with,this,company totally,inept
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Marilyn Richards
(@MazzaRichards) reported
@bt_uk Terrible service Our internet is unreliable, slow, inconsistent. Signed up to new deal and box - for more consistency engineer due today bit turned up. can’t get hold of you. Can’t get more than dial up speed. Joke #sort it out
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steve c
(@stevec47560261) reported
@bt_uk can I check on progress with regard to a working update for BT Virus Protect for Mac OS Big Sur users? Firewall and Real Time Scanning are still not working. Can we expect a refund on our monthly bill? @Moneybox @WhichUK
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Dean H David
(@DEANHDAVID) reported
@nsdesign @btbusinesscare @SkyHelpTeam I don't think Openreach have a network to speak of. They simply deliver your broadband to the exchange where your ISP takes over.
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Syenta
(@Syenta1) reported
@bt_uk There is no point in testing a line that is working at the time of the test, as it is at present. Also, when the line is down then I can't run the test. So overall to you this means the system is working. Surely your exchanges are "seeing" when user's lines are dropping off?
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Scouser Abroad
(@scouser_abroad) reported
@bt_uk Hi Elaine, Thankfully all my issues were resolved on my 4th attempt. I would like either a link or # to make a complaint please. To wait in a phone queue for 30 minutes looking for help and have that person hang up on you after 30 seconds, 3x, literally mid sentence is shambolic
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DesignSecurityLtd
(@DesignSecultd) reported
@semsnet Perhaps mine does not as placed 3 orders with @bt_uk they have never turned up. Compliant filed with OFCOM. Perhaps I will see if I can get my time back from such a wasteful company. Now looking for local companies who may be able to deliver on their sales pitch.
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gemma kershaw
(@gemker) reported
@bt_uk That is an in useable form how can I even report a complaint 😡
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Russ Strick
(@rxstrick) reported
@bt_uk what is happening? Have had really bad internet all week in SE1. Was told fixed but no. Can’t get through to 151. I see many people with similar issues.
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Nik Mediratta
(@medman39) reported
Oh @BTCare just how bad can you be? First I get a text to say my fault has been cleared. A text message. A fault for over 3 months and I get a text. Worse still the fault hasn’t been cleared. Why not call the customer to check?! And second, the real cherry on the cake..... 1/2
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Markie Mark
(@Markie_Mark91) reported
@bt_uk Literally has just cut out and receiving the orange light smh
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Chris
(@drippinchris) reported
@bt_uk someone using your broadband has been trying to hack my website for 2 days now. I have their IP addresses and location, tried to call your support team and they were no help. You have a criminal using your services and you don't do anything about it.
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Nik Mediratta
(@medman39) reported
@BTCare The real cherry on the cake is that I have just had a call from a family member to say they rung the landline number and someone who lives at a completely different address picked up! If there is a company with worse customer service than this I’ve not come across it.
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Gary Ennis
(@nsdesign) reported
@SFaulknerPandO @btbusinesscare @SkyHelpTeam All back now.. apparently a power outage of some sort (not at my home, so maybe the exchange)...
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Markie Mark
(@Markie_Mark91) reported
@bt_uk Done that on Wednesday, engineer came out yesterday but only sorted half the problem and stated will be out again today to finish
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𝔸𝕝𝕒𝕟𝕒 𝕄𝕔𝔾𝕦𝕚𝕣𝕖 🌹
(@alanamcguire10) reported
@bt_uk A lot of you problems that you don’t seem to be dealing with, communication and customer service is appalling
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Scouser Abroad
(@scouser_abroad) reported
@bt_uk How or where can I submit complaints to? All 3 individuals were perfectly happy to speak to me when i was giving account details but the moment I, politely, described my broadband issues they immediately hung up. A possible mistake if it happened once. Three times though...
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Elly Sophia
(@ellysophia) reported
@bt_uk our internet is awful - generally getting download max of 10mbps and upload 6.44mbps - what can you do about this?! Seems to have got worse recently
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@gailart61
(@gailart61) reported
@bt_uk Yeh broadband, which to be fair is very very good, much improved from the last time I was with BT, have one of those Disks. My issue with things really is the online, just so continually elusive, seems I get one thing sorted and the other is out of reach
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Alan Davis
(@AlDavis77) reported
@bt_uk New connection Order placed 2 weeks ago. Promised for connection 26th. Didn’t happen! Called Customer Service who apologised & said it would be put on an expedited request! Checked and it’s down for 14/12! Been on hold to speak with someone for 25 mins. Call me ASAP
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Pedro Suppo
(@peddysuppo) reported
@bt_uk and here we go again, after delaying my installation which was guaranteed by the sales team BT have now also messed up my account so I can’t access the BT sport app and will miss the Tyson fight this weekend. Second issue in less than 2 weeks, wish I had signed up with sky
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Dean H David
(@DEANHDAVID) reported
@nsdesign @btbusinesscare @SkyHelpTeam Same exchange then? Overhead cables? I bet they have a common point of access to the exchange. Or maybe a power issue.