BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 12/09/2025 13:10

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Blackburn, Perivale, Exeter, Bury, City of London, Glasgow, Reading, Sheffield, Manchester, Fareham, London, Ditton Priors, Birmingham and Maidenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomUxbridge Internet
United KingdomNewport Internet
United KingdomBlackburn E-mail
United KingdomPerivale Internet
United KingdomExeter Phone
United KingdomBury Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • heidistern80 Heidi Stern (@heidistern80) reported

    @bt_uk any update on the broadband outage in the Oldham area? I work from home and unable to work without internet access, I’ve lost a full working day

  • EveryCountry Graham Hughes #RejoinEU 💫 👊🤠 (@EveryCountry) reported

    @Dawesomedawson @bt_uk Done. No problem with the line.

  • jamieproducer Jamie Scott (@jamieproducer) reported

    Meanwhile on @btsport tonight the pundits and presenters are all women. The problem is that the men will be back tomorrow. Token, insulting, patronising crap. #iwd Yes, I’m watching football. I’ve lost the remote.

  • Dawesomedawson Dan Dawson (@Dawesomedawson) reported

    @EveryCountry @bt_uk Text HELP + phone number to 61998. They'll do an auto check on your phone line and get openreach out if theres any problems. Help has to be in capital letters I think. Eg: HELP 0123456789

  • Sagenhaft Bolo 🇪🇺🇪🇺🇪🇺 (@Sagenhaft) reported

    @EveryCountry @bt_uk It’s absolutely rubbish service, a @bt_uk operator lied to me in order to extend my contract, and the service is still ****

  • Richard97077456 Richard Horton (@Richard97077456) reported

    @bt_uk At lest £10 per month more expensive than you can get elsewhere and you don't have to put up with the awful customer service!

  • DariaHassQT Daria 🇬🇧🇪🇺💙💜 (@DariaHassQT) reported

    @EveryCountry @bt_uk They’re awful - so glad I left & don’t have to deal with them with regards to internet (we’re now cable). Dreading moving to a place where they’re the only option.

  • m1kebriggs Mike Briggs #FBPE #RejointheEU (@m1kebriggs) reported

    @EveryCountry @bt_uk @Plusnet ....believe they are BT rebadged but never had a single issue they didn't solve immediately...really good telephone support...

  • Iscoesqueee Isco (@Iscoesqueee) reported

    @btsport @btsportfootball 3 women on the build up for the chelsea match is absolutely shocking. I will be cancelling my BT Sport subscription after today’s game. Your service is utterly ****. Don’t talk on the men’s game, stick to the woman’s game or the kitchen.

  • TBallam Me #MakeVotesMatter #DefundCarbon #DFIU (@TBallam) reported

    @EveryCountry @bt_uk Very poor, any noise on the line?

  • NEalTalbotden Nicola (@NEalTalbotden) reported

    Don’t you love it when the BT engineer who comes to fix your internet up to the speed we’re paying for actually makes it worse. Then the engineer booked today to make it workable doesn’t turn up. Grr. Lesson prep is going to be interesting. @bt_uk

  • StBrewster stbrewster (@StBrewster) reported

    Alright then.....here it is.....cant help myself @BTSport #football As if having to listen to drivel while waching the match we are subjected to a ladies panel at half time...International womens day gone ballistic....

  • mosdj101 Chris Brewster (@mosdj101) reported

    @bt_uk Just wanted to make sure they repaired our connection after it was damaged a few months back whilst they were working on someone else's repair (thankfully wife caught them up before leaving in that incident)

  • Blowster6 Blowster 69 (@Blowster6) reported

    @btsport **** awful commentary #CHEEVE. When will you learn that we don't want diversity when it's presented so poorly. Watching with mute.

  • Rowey2 Paul (@Rowey2) reported

    EIGHT mistakes by Aluko and the game hasn’t even kicked off. Get this **** off the TV. #btsport

  • kh96047890 TraderH (@kh96047890) reported

    @bt_uk I’ve been having problems since I’ve switched from #EE to #BT , I’ve had two engineers come out and the service is still the same , my internet is slow and also it still buffers the lights go orange and pink on the router😡

  • Mikeyates20 MikeyYates⚽ (@Mikeyates20) reported

    @btsport need to revamp their commentary team! Soooooo poor. Who is the lady on tonight? Not because she is female - she just isn’t good enough.

  • Sarah_RJones Sarah (@Sarah_RJones) reported

    @btsport can somebody please respond to this message and help me before I lose my mind!!!!!

  • Justsum32062003 Justsumguy (@Justsum32062003) reported

    @NicHeather2 @bt_uk Being ex directory probably won't help. These scam calls arent based on the phone book they are randomly/sequentially dialled

  • Essexbadger Chris Forster (@Essexbadger) reported

    @bt_uk Is BT Email down? I haven't been able to load my inbox for about 3 hours.

  • SimonJSWard64 Simon Ward (@SimonJSWard64) reported

    @btsport tonight's coverage is an absolute disgrace, f***ing glad I'm not paying to watch your **** punditry and analysis. COMPLETE JOKE

  • Neuro_Matt Matthew Evans (@Neuro_Matt) reported

    Astonishingly bad customer service by @bt_uk. Booked home move 4 internet in advance for today. Engineer turns up and can’t do it, so says someone else will come back later. Then the appt cancelled. No option to reschedule online. On hold for 40 mins and still no answer. 🙄

  • lew_broad Lew Broad (@lew_broad) reported

    @btsport the app says I don’t have a sports subscription. I’ve restarted the subscription twice paying £25 twice but still says I have no subscription! Useless ‘help’ on the contact us page

  • TJohnsonCFC Tommy Johnson (@TJohnsonCFC) reported

    @jamieproducer @btsport Why ******** should women who have never played at men’s level be talking like they are send them back to the kitchen

  • abigailbethx abigail (@abigailbethx) reported

    @bt_uk plz help

  • Dafydd_62 Dafydd 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪=🇪🇺 🛸 (@Dafydd_62) reported

    @EveryCountry @bt_uk Well, you can cancel the contract! If you can get Hyperoptic they're brilliant!

  • Prog_Party Progressive European Party (@Prog_Party) reported

    @EveryCountry @bt_uk Stopped using them ten years ago, never got the service that we were promised. Tried virgin as well, just as bad if not worse. We are now happily with talk-talk for the third year. Internet has gone down a few times but nothing like the weekly crash we have with virgin

  • officialkappa99 🍀Big Kev🍀 (@officialkappa99) reported

    @SkyHelpTeam I know this is more aimed at @bt_uk but 2nd time in lockdown the internet is down and needing an engineer. Trying to entertain/educate kids is hard enough let alone myself. Mobile signal in the house not great.

  • Paul68958640 Paul (@Paul68958640) reported

    @EveryCountry @bt_uk I had three line faults (not BT) and got so sick of it I went to Three mobile broadband. No problems so far.

  • JoseRodrigues__ Jose Rodrigues ッ (@JoseRodrigues__) reported

    @bt_uk internet has been down all day still not back up need to know when it will be back up ?