BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Wimborne Minster, Southampton, Newham, London, Blackburn, Birmingham, Hackney, Reading, Luton, Poole, Swindon, Hitchin, Croydon, Lerwick and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Wimborne Minster |
Internet | |
| Southampton |
Internet | |
| Newham |
Wi-fi | |
| London |
Wi-fi | |
| Blackburn |
Internet | |
| Birmingham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tori
(@vikkilg) reported
@bt_uk Gerard and Andrew in the connections department refuse to let you speak with a manager or supervisor to raise a complaint. You service is absolutely terrible and your staff are laughing about it!!!!!
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Atiyeh Kandevani
(@atiyehk) reported
@btbusinesscare @CareHarmony What is that we need to do for a BT line to work! ? One week and still awaiting a solution? How can a business survive like this ?
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🍍🦕 AJ Harland. 🥁😇
(@iHarlandos) reported
Hi @BTCare - stop making #Paula feel so bad. If she has shonky broadband then she can just get a LAN cable for her laptop, plug it straight into the router and she’s away. No more ***************.
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk Hello, BT here. We're sorry it's taking longer than we thought to fix your fault. The engineers need to do some further work on your line and this is scheduled for 21/01. We'll be back in touch on 23/01 with an update. What time today? VOL013-555360829507
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Karl Bishop
(@thebishop23) reported
@bt_uk Please escalate and confirm that action. Also provide me with an email to make a formal complaint about the order and this subsequent exchange.
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Jessica Tamman
(@jessicatamman) reported
@BTCare hi! We’ve received several calls recently with regards to disconnecting our landline and internet connection. This is most certainly a scam as it’s automated. I have the number it’s been called from this time. Can you help?
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Dave Vernalls
(@dvernalls) reported
@bt_uk DM sent to be clear the agent that eventually dealt with it was great but in 2021 it shouldn't need a phone call for an existing customer to get the best renewal deal. Letter offers weren't available online and call centre wait was 30 minutes.
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Ray G
(@RayGrant2000) reported
@BenDavison_ @btsport @TheNotoriousMMA Proper 12, pour it down the sink. Poor quality blended whiskey.
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Karl Bishop
(@thebishop23) reported
@bt_uk I’m sorry I am not happy with this outcome - it’s poor service and as you say you are hiding behind a lockdown that was already in force when you took the order and arranged the date. Ref to UK lockdown is inaccurate and inappropriate.
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Gymsim
(@GymSim) reported
.@bt_uk had Smart hub 2 installed yesterday for super fast fiber broadband. It doesn't work! have nothing. We don't get how signal here either. Called BT, engineers don't work weekends. Left us dead in the water. Should never have stayed with BT let alone upgraded
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Georgina Cham
(@creamyegguk) reported
@bt_uk Shocking service both via phone and WiFi signal. WiFi keeps dropping out despite what BT promises, which is why I am leaving BT within the next two weeks. I definitely will not be returning. Please sort out my speeds today!!!
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Skyrayne
(@Skyrayne7) reported
@bt_uk My husband contacted u, u rang him whilst he was at work so he couldn't answer. U then closed the case. We have been reporting issues for a long time now.
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#DocMartin
(@GoMcMahon) reported
@virginmedia Go on now tweet your last Annual report, show us the profits you've made and how much the board and CEO are paid. UK broadband services are amongst the worst in the modern world, and the highest priced. VM & @Bt_UK have dragged their arses for decades whilst the world moved on.
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Julian
(@JuFitJuJu) reported
@BTCare morning, due to a poor signal to my TV I want to move my router can you recommend the correct extension wires to keep my router and telephone connected to my master socket, should be about 3 metres in length
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Tony Baker
(@TonyNTFC) reported
@bt_uk trying to buy the ufc for tonight but Sky q box keeps saying it cannot be recorded? Been online but thats no help, waited 30 mins on live chat and it cut me off when number 1 in the queue, do you want my money?
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Duncan
(@Drthomas1962) reported
@bt_uk I hope you are going to fix the internet in Hereford HR2 Holme Lacy Road as the control box was flooded again. Please fix ASAP
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Savalujah
(@Savalujah) reported
The rally coverage on @btsport is poor, not much rally action, loads of useless chat. Come on, we want to see what's happening on the stages
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C00k13
(@_c00k13_) reported
@bt_uk it didnt fix the problem, still have poor download speed
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Jon Noj
(@JonynoJ) reported
@btsportufc @btsport @TheNotoriousMMA My wifi is down but can I purchase the ppv through my tv without my wifi? And I can watch without issue?
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Dave Vernalls
(@dvernalls) reported
@bt_uk Was also unimpressed that the complaint I put in about this was closed without any resolution or even reference to me.
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Jessica Tamman
(@jessicatamman) reported
@bt_uk hi! We’ve received several calls recently with regards to disconnecting our landline and internet connection. This is most certainly a scam as it’s automated. I have the number it’s been called from this time. Can you help?
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Simon Atkinson
(@SimonTAtkinson) reported
@bt_uk Still not heard anything back from BT absolutely appalling and pathetic customer service. Will never go back to BT again!
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Cloaxx
(@itsCloaxx) reported
@bt_uk okay, do you have any more information about the estimated time of fix?
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Natalie
(@nlw2595) reported
@bt_uk is this a legit number? Phoned at 7.30 this morning saying someone had tried to hack our computer, asked if our internet was connected. Sounded suspicious so put the phone down, haven’t heard anything since. Number is: 01782353533
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🦅 Jon With No H 🦅
(@Diamond_Sinatra) reported
@bt_uk flashing pink on my hub this morning, entered my number on your site and says it’s not valid. Any issues in Hamilton Scotland area?
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C00k13
(@_c00k13_) reported
@bt_uk Is it possible to get some support on the fault I reported please?
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blakeyt27
(@blakeyt27) reported
@bt_uk out done themselves. Sending a engineer today (which should of been Thursday). Then the engineer says he’s the wrong engineer can’t fix the issue. Whole week nearly without internet now. And apparently someone is coming on Monday. Doubtful.
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graham o'gorman
(@normandie66) reported
@bt_uk I was paying twice as much compared to a new customer because I was out of contract , when I cancelled I suddenly became your best friend. Too late you should look after your loyal customers .
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Nicola Williams
(@NickyWilliams99) reported
@BTCare need urgent help for elderly parents with disabilities who rely on the telephone for everything and have no phone. Have reported online and by phone but operator was cut off. Need urgent assistance but cannot get response hold times unacceptable.
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Mike Torpey
(@TheNotoriousMJT) reported
@BenDavison_ @btsport @TheNotoriousMMA May as well buy Bushmills it's the exact same product but not as ****