BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 09: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Ludlow, Congleton, Islington, City of London, Barnet, Crawley, Wembley, Mitcham, London, Derby, Buckley, Watford, Camden Town, Fareham and Oldbury.
| City | Problem Type | Report Time |
|---|---|---|
 Newtownards |
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| Birmingham |
Internet | |
| Bromsgrove |
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| Ludlow |
Wi-fi | |
| Congleton |
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| Islington |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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GfB 📚
(@Gavin_F_Brewis) reported
@ahdamnsoper @bt_uk Honestly, frightening. Poor girl felt the need to defend them I said don't worry I know you need to, it's these scumbags making the rules who need to answer though, not you.
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Casa Fina
(@Casafinasusi) reported
@bt_uk Our broadband is down in SP3 Is there a problem?
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Timmy Soft
(@timmysoft) reported
Hey @bt_uk I’ve had terrible internet, terrible customer service and now I actually have no broadband. I’ve reported you to the ombudsman for repeated failures, deception and repeatedly closing my unresolved case. I’m looking forward to my big refund and compensation
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Aaron Aubeck
(@MelonPrinceToni) reported
@bt_uk over 2 months, 2 engineer appointments and multiple calls to you as well as promised callbacks that never happen and still no internet. As new customers we are seriously questioning if it's worth continuing with you.
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Zoe Dddds
(@_zoitsa) reported
@bt_uk Hi Luke! Umm, I don't know - basically our BT Wifi box is by the front door, and there's no way we can get a cable to the TV (two rooms away) We came across this solution but they're no longer available - so not sure what our options are? Thanks! Zoe
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Vandelay industries
(@ferringferret) reported
@bt_uk Hey! there's global known issues with your Smart Hub 2 recent firmware update (version V0.26.03.01286) which stops @Sonos working. Are you going to fix this so that I can use my speakers again? Regards
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umperLumper
(@UmperL) reported
@agoda unfortunately @bt_uk have erroneously cancellee my email address and I have a complaint raised with them. Can't find a way to change it on your site? Can u help please
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Richard Creedy
(@richcreedy) reported
@btbusinesscare It would help to have an option to not have to have it scan
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widad🕺🏾🕺🏾
(@midday_28) reported
FIX MY INTERNET!!🤬🤬 @bt_uk
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James Mckenna
(@jimbie84) reported
@bt_uk Will I be without a service for a period of time ??
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James Mckenna
(@jimbie84) reported
@bt_uk I am a BT sports customer via my sky package, is there a way I can tie in broadband and my by sports ??
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Paul C Robinson
(@PaulCRobinson) reported
@bt_uk My sister has had to flee her home and go to a women's refuge, and your customer services are telling her she has to pay £300 to get out of a contract? Are you actually serious? Be ashamed of yourselves. Appalling service. Appalling behavior. @womensaid @ofcom
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GfB 📚
(@Gavin_F_Brewis) reported
@bt_uk Investigate what further? I already have an engineer coming on Wednesday for my issue. I was just making public my issue and my findings for others to know how poorly the service and the treatment of staff is. Though, as an employee I'm sure you're no doubt aware. Join a union ✊
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Chris Tipping
(@Chris_DMLab) reported
@TheDMLab @btbusinesscare What an absolute shambles, our order was placed 8th March, two failed engineer visits (or lack of not down to us), being billed for kit we can't use. 6 weeks no service, several chats, wasted time... the list goes on, all transcripts saved! #Shocking @Ofcom
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Gerardine Killeen
(@AmiciConsult) reported
Honestly @bt_uk, your catalogue of mistakes now means I may have a blot on my credit rating since you arbitrarily blocked my now terminated account. And of course, no obvious route to a person who can fix this. A new low!
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Terry Patten
(@Terrrrry87) reported
@bt_uk Hi. Can someone please call my mum (the account holder) ASAP re complaint ref VOL013-577034719017. She removed broadband, got sent a cheque as a refund after the initial error when it wasn't removed and now has it added to her bill again and is receiving collections calls.
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Aaron Aubeck
(@MelonPrinceToni) reported
@bt_uk still not received a reply even after dming yourselves like requested. New customers and can't even get started with your service!
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lesley radford
(@radfords12345) reported
@bt_uk hey . So you think it perfectly acceptable to do half a job and leave a household without Internet /phone connection until May 22nd even though they are paying for it from today ? NO . Me neither . Shocking customer service .
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Kevin Muldoon
(@KevinMuldoon) reported
@bt_uk I've did all that. Your advisor did nothing. You've broke every one of your own complaint rules and wasted a ton of my time.
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Francis Thorne
(@frant101) reported
@k0nG @bt_uk its clear as this point the the issue is more widespread than my setup. Multi people posting in forums about printer and sonos issues since the firmware update. What I'm after is an acknowledgement of an issue from BT rather than a shrug of the shoulder and blaming someone else
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jordan
(@jordan98655429) reported
@bt_uk I’ve tried both and it’s just the same issue
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Mr Pedant
(@no1pedant) reported
@bt_uk Dee - it was an order. I have arranged suspension of my previous provider, so I am beginning to worry you will leave me without any service at all. No communication!!
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MerryGoGirl
(@MerryGoGirl) reported
@bt_uk @WolfSkullJack Surprise surprise, you failed this customer yet again. They really are all a big joke to you huh?
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Kevin Muldoon
(@KevinMuldoon) reported
@bt_uk So BT closed an open complaint without resolving anything and didn't process a refund. This will be going to the ombudsman.
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jordan
(@jordan98655429) reported
@bt_uk help?
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Gerardine Killeen
(@AmiciConsult) reported
@bt_uk When you admit it's your end, it's galling to have to involve a third party and spend time and effort to recover damage. All too bad.
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GfB 📚
(@Gavin_F_Brewis) reported
@bt_uk So, will you openly oppose this policy that is being enforced by what I assume must be an outsource company? Or, is this BT policy? Answer me this then you may have the details as I don't wish to get the agent in trouble.
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Alfie Green
(@ItsAlfieGreen) reported
@bt_uk Hey! Tried to speak to one of your team on chat today but they were useless, there's global known issues with your Smart Hub 2 recent firmware update (version V0.26.03.01286) which stops @Sonos working. Are you going to fix this soon?
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
Hello, @bt_uk I have a problem with the phone line where it says I am in credit for a bill on my account, I have had no bills in the post about this? Please can you look into this for me ASAP?
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Michael
(@Welshman1985) reported
@TalkTalk @bt_uk Fix my ******* internet and landline!!! 6 days since we switched and no internet or phone line!....******* joke!!!