BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (62%)
• Wi-fi (14%)
• E-mail (12%)
• Total Blackout (6%)
• Phone (5%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Manchester, Hammersmith, Crawley, Birmingham, Southwark, Guildford, Walsall, Wembley, Camberley, London, Oakham, Croydon, Glasgow, Southminster, and Hackney.

City	Problem Type	Report Time
Manchester	Wi-fi	13 minutes ago
Manchester	Wi-fi	19 minutes ago
Hammersmith	Internet	2 hours ago
Crawley	Internet	2 hours ago
Birmingham	Internet	2 hours ago
Hammersmith	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Nunn (@PeterNunn3) reported 6 minutes ago

  The heavy rains over the past week have knocked out out internet, so for the first time in years I can’t watch Le Mans… Boo Hope you can fix it ASAP @WeAreOpenreach @bt_uk 😒

• 
  Vicky Fraser (@bt_vicky) reported 7 minutes ago

  @bt_uk Loyal customer of many years here! Please can you tell me how to get technical email support?! Chatbot offering unhelpful advice and signposting to manuals and no reply on the telephone numbers provided. Ty

• 
  Billy Kelly (@billykellyWWK) reported 9 minutes ago

  @HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒

• 
  Markie_mark (@markie_sumark) reported 13 minutes ago

  Terrible experience again from BT Business. Without Landline now for 5 days and counting. Can’t receive calls from customers or make calls. Why is it so difficult? @btbusinesscare @BTBusiness

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 13 minutes ago

  @IQuitMuskspace @bt_uk I dont know why @Ofcom allow them to repeatedly get away with such bad service. I hope you get sorted soon.

• 
  Sharon&Mark (@sharon_railton) reported 14 minutes ago

  @bt_uk I got a call from Chris just after 8pm,basically everyone I spoke with at BT said it wasn’t their problem and that you outsource all your work to open reach,so take it up with them! I pay BT for a service and youre happy to leave vulnerable people without a phone line.Disgusting

• 
  MARK FISHER (@MARKFIS77921435) reported 16 minutes ago

  @bt_uk No point contacting you again you do nothing and don't care you have left a 95 yr old stranded with out a phone for 4 days. Disgraceful service

• 
  Janey Sinnett (@JaneyJaney77) reported 23 minutes ago

  @bt_uk what is going on with btinternet? I can’t access my emails, currently in a lengthy queue for online help

• 
  Richard Pont (@richard_pont) reported 27 minutes ago

  Hugely frustrated by @bt_uk ad @BTGroup call centre when trying to renew my broadband. I am told that existing customers can get unlimited landline mins for £12pm but only the new customers price of £18pm is coming up as an option. No one in the call centre knows why. No solution

• 
  Simon Mitchell (@SimonMitch1956) reported 27 minutes ago

  @herbie963 @bt_uk They make it as awkward as possible to put a justified complaint in and then give you the runaround in the hope that you give up. Wrong on my count !!!

• 
  Niraj Shukla (@nshukla86) reported 32 minutes ago

  @btbusinesscare Hey BT, Not sure how to reach out. I am unable to access my account on BT app. It authenticates well, means no issues with id/ password etc. But some how apps don't work. Have reinstalled the app but still the same error. My web login is working though! Pls help.

• 
  Marks (@marksy316) reported 33 minutes ago

  @FlynnRyanUK @bt_uk @skytv Awful decision, sky are shockingly bad to which I can finally leave now mid contract due to their incompetence. Sky will end up shafting you in no time

• 
  Rod Robson (@rodrrobson) reported 34 minutes ago

  @bt_uk On line service wasn't very good I disconnected overnight. When I woke up I plugged it back. It's now returned to blue. All good thanks.

• 
  H (@surkdidat) reported 35 minutes ago

  @bt_uk I have but I am still trying to find out what the actual incident is and why it was down 5 hours yesterday and over 5 hours today

• 
  Gary (@petrolheadtoo) reported 39 minutes ago

  @bt_uk For example why is it no longer possible to direct message BT on X. That was useful and an actual person replied. I got a bot earlier and BT should be ashamed of it. I asked about compensation and it said which service do you need help with and gave 4 options.

• 
  Aaron Law (@AaronLaw92) reported 41 minutes ago

  @bt_uk It's never worked since signing up, I was told my account was being deleted so it could be recreated

• 
  Tom Chapman 🐀 (@TomChap) reported 41 minutes ago

  @bt_uk I recently left BT broadband in March. Is it ok for me to cancel the DirectDebit?

• 
  Katy Nicholls (@Its_Baby_K) reported 42 minutes ago

  @bt_uk my business Wi-Fi is down and the only person who is authorised to talk to you (my manager) is away indefinitely. We need Wi-Fi to function please help.

• 
  Kevin Chubb (@swanseagas) reported 44 minutes ago

  @bt_uk It’s working again this morning. Hooray. But your “cancel my appointment” element of MyBT is not. Swings and roundabouts.

• 
  Oluwatimilehin (@adebariazeez) reported 44 minutes ago

  @bt_uk you guys are a terrible internet provider. How do you charge your client extra £10 because their direct debit failed. This is pure extortion!!!! @BTGroup @bt_uk

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 48 minutes ago

  Well the @bt_uk saga continues! Emailed the ELC team on Friday about the issues, someone called first thing this morning and had escalated things with @WeAreOpenreach to have an engineer out this afternoon…. And surprise surprise, OpenReach failed to turn up again (3rd failure)

• 
  RaeRubyRae (@RaeRubyRaeK) reported 48 minutes ago

  @MartinSLewis Shame they don’t kick @bt_uk in the nuts just as hard, they’re vile & have been getting away with crap for far too long!

• 
  Shoshanah Cohen (@sc2987) reported 48 minutes ago

  @bt_uk It seems to have been cancelled now (I don't know how that actually was actioned though!). But that still leaves her with the issue of getting the correct internet (as the whole package was cancelled).

• 
  nicolas mcmillan (@herbie963) reported 57 minutes ago

  @bt_uk I did that last Monday. 5 days of a complaint and still nothing . Everything seems sub contacted and nobody takes ownership.

• 
  Leigh Jamieson (@jaimo19) reported 57 minutes ago

  @bt_uk It’s a waste time nothing gets sorted just keep getting past to so many departments and the issue never gets resolved.He has had over 50 phones since start June.

• 
  Alice (@alpinefaery) reported 1 hour ago

  @bt_uk I have access now, thank you to the nice BT man for helping me! 🙏🏻 And sorry again for losing credit and cutting the poor man off :( I felt so bad!

• 
  Welsh1 (@D1Bluebird) reported 1 hour ago

  @bt_uk Yes, BT is the service provider. BT need to exclude faults in the area and to be honest you should run tests. I've just tried to ring the Restaurant and the line is still constantly engaged. Ring the number yourself Come on BT go the extra mile. Support local businesses.

• 
  Kyron Hodgetts (@poutingpou) reported 1 hour ago

  @bt_uk thanks for the great service. Almost two months on, still no fibre connection and now you have cancelled my contract right in the middle of our daughter's GCSE exams revision. Well done everybody. Come on #BT get cracking

• 
  Steve 'beyond the bounds of respectability' (@Stever_wales) reported 1 hour ago

  @bt_uk I eventually got through , was on the phone for over an hour, repeating my issue to 3 different staff members, and still no resolution or definitive answer. I need someone to own the problem, report back to me on progress of a Welfare Issue.

• 
  pete replica (@petereplica) reported 1 hour ago

  @bt_uk Cut off my phone and net 1 week ago, instead of an upgrade. Got net back this week. Now I don't have a phone no. I can get no response from BT now. Customer of 50 years. Treated like filth. B'band speed 1/2 what is promised. Really appalling treatment.