BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Barnet, City of Westminster, Camden Town, Hammersmith, Oldbury, Croydon, Southwark, Peterborough, Manchester, Hackney, Glenrothes, Byfleet, Glasgow and Lewes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Barnet |
Internet | |
| London |
Wi-fi | |
| City of Westminster |
Total Blackout | |
| London |
Internet | |
| Camden Town |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@bt_uk @bt_uk @WeAreOpenreach tree up , phone line still down after 7 months
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24Lemons
(@24_lemons) reported
@bt_uk is the chat service active? I can’t access it through the website and I want to upgrade
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🎗 Hazza 🎗#KroenkeOUT
(@Hazza917) reported
@bt_uk is their internet problems in morecambe? As my speeds have dropped massively..
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Gayle Edwards
(@GECopywriter) reported
@ruhunnypot @btbusinesscare Disgraceful service when dealing with a death in the family is difficult enough. You would think a business as large as BT would have some dedicated support service line in place that could deal with it sensitively and effectively
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Matt Thomas
(@DrMattThomas1) reported
Dear @bt_uk, I waited for hours in my empty house for your technician to arrive to install broadband. When he arrived he told me, despite you supposedly checking when I registered, there was no BT cable and it was impossible to install. Do you cancel my contract automatically?
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Mrb
(@Mrb47016877) reported
@btsport One innings in , lost interest already we are crap and its on BT enough said,
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Stephen Gamble MSU
(@revsrgamble) reported
@bt_uk we need an engineer to come and fix up a land line as where we live has poor mobile reception, can we do this any other way than phoning - as we have poor reception here?!
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Steve Julian
(@StevieJ2310) reported
@bt_uk Hi Claire, I tried rebooting last night, I reset my router and had the same issue. I tried different BT Sport Channels via app and all had the same problem and error code.
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Steve Rhodes
(@ProudPeacock123) reported
@bt_uk So I clearly stated I couldn’t take any calls until Friday due to work but I’ve had another call saying that will be the last attempt? No my complaint is not closed & it’s yet another thing you’ve got wrong. This has been terrible
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alex
(@MostFoolhardy) reported
@DrMattThomas1 @bt_uk Yeah, I'm pretty sure they didn't know what they were talking about and you'll get another engineer visit assigned soon. It's worth raising an official complaint.
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ed 12 (твлв) 🇬🇧
(@ed12fn) reported
@bt_uk fix your wifi why do i cut out every 15 mins
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Goldenoldie
(@Goldenoldie10) reported
@bt_uk Account GB12797265. I am now waiting a response from a complaint raised. I have been told the outcome verbally and I will be writing to the ombudsman as I am being charged more for the same service( when I get it) and not offered a cheaper offer that you only give to new users.
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🏴 𝕁𝕒𝕔𝕠𝕓
(@jacobwyn29) reported
@itvMLshow my Dad is having problems with BT and their broadband. Ordered on 12/11 and had an activation date for 26/11, but he's STILL waiting. They can't say when it will active - and now my Dad has had his phone landline cut off! #MartinLewis #BTOpenreach @bt_uk
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Derek Goodridge
(@workerthread) reported
@bt_uk I've just DM'd you with a problem I have with an order, not resolved even though I spend 45 mins on phone last week. Would be grateful for you help.
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Georgia Mycroft
(@mycroft_georgia) reported
@bt_uk Right so my complaint will be sorted by 9pm today then no? When will I receive this check if it was posted to me yesterday?
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Ian Price
(@goatteeboy) reported
@bt_uk It was just one email that had a problem, no worries. Thanks.
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Lucie Fur
(@Lucie_Fur99) reported
@bt_uk I feel like I have spoken to every member of staff across at least 2 continents and still don't have a sensible response. More broken promises than the Johnson government...
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Mark Kidley
(@MarkKidley) reported
@bt_uk Yeah one is for BT sport and I guess the other one is lingering around from the days I used to be a broadband customer.
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Georgia Mycroft
(@mycroft_georgia) reported
@bt_uk There is no manager dealing with my complaint, I just want my money back I don’t see why that is such a problem.
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Issey Cornwall
(@IsseyCornwall) reported
@bt_uk I wanted to watch BT sport on my Mac but I’m getting error message vc095 (it’s not on the help page). I have the new version of safari. Any ideas?
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Paul
(@PaulD2015IXoN) reported
@bt_uk Right ok so if we turn our phones off that we pay a fair bit in bills then what would we get back in return. 10%20%30% off the bill for something that is out of our control as the hole will never close it will always be open even if pollution is reduced
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Andy Gott
(@gottlegend) reported
@btsport Your coverage is absolutely awful
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Paul Green.
(@PaulGreenTPB) reported
Well done to @bt_uk getting us back online with a temporary fix, pity about the attitude of one of the engineers when I was asked if it was working I said yes but slower, was interrupted and told " to get over myself. " Was simply giving a accurate report.
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alex
(@MostFoolhardy) reported
@DrMattThomas1 @bt_uk That would be the easiest thing, but BT have a universal service obligation and have to fit a phone line if one isn't present.
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Steve Julian
(@StevieJ2310) reported
@btsport Any guidance on how to resolve VC019 error on PS5? Recently upgraded my internet speed from standard copper phone line (8mbps) to FTTP (150mbps). Never had issues until new connection. Plays for 10 seconds then freezes. Can’t watch any live sport 😢😢
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ant ⚔️⚔️
(@regdel88) reported
@bt_uk so we are now on day 3 of no internet. Was told by someone it would be back on tonight yet here we are with no internet. Love paying for a service I'm not receiving!
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Goldenoldie
(@Goldenoldie10) reported
@bt_uk what a joke BT are. Cannot do a house move, given a date then they move it by 2 weeks. Get emails and texts that contradict each other and each time I get through to talk they have to redirect and the process starts all over again. Monopoly dictates poor delivery.
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Sarah :)
(@MinnyVB) reported
Hey @bt_uk how come last night I had perfect signal yet this morning my PS4 will connect but nothing works, so I test my signal it says weak yet when I troubleshoot it says there's no fault.
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bal kishan Chaudhary
(@balkish75561791) reported
@WeDontHaveTime @bt_uk Please help
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Russ*
(@SxBruss73) reported
@BTCare 3 weeks ago I got full Fibre to the premises and my little girl has had nothing but problems with packet loss on #Fortnite that she didn't have before. Any ideas why