BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hornsea, Pontyclun, Winchester, Witney, Batley, Basingstoke, London, Crawley, Oldham, Stirling, Deal, Peterborough, Norwich, Bolton and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Hornsea |
Internet | |
| Pontyclun |
Internet | |
| Winchester |
Internet | |
| Witney |
Internet | |
| Batley |
Wi-fi | |
| Basingstoke |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Anne McConnell ☘☘🦋🦋
(@islay13) reported
@thomas_bhoy @bt_uk Definitely worth a call for sure. Elderly people don't need to be pestered like that, causing stress needlessly. Surely it can't be that difficult to cancel an account these days, its all done by a press of a button.
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Stimpakman
(@stimpakman) reported
@bt_uk They have said its a problem with open reach. Apparently its being worked on as we speak. Was just enquiring about a timescale if known
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Damion
(@Damion63066376) reported
@marcwboz @btsport Ik it's wrong but the reason why they don't show a lot of league 1 or 2 is because obviously they think higher leagues will be more interesting and draw more viewers than lower leagues which is really bad
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Anne McConnell ☘☘🦋🦋
(@islay13) reported
@thomas_bhoy @bt_uk Perhaps a call to Trading Standards might help push things along 🤔
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Andy E 2 🇵🇸
(@AndyE1878) reported
@bt_uk What is the policy on the mini hub being activated? WiFi has dropped out 33 times in the past 2 days from data the person I just spoke to could see but she wouldn't activate it. Engineer booked but similar problem last year and mini hub activated immediately.
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mark macfarlane
(@markmacfarlan76) reported
@bt_uk broadband is a ****** service! Can’t even open a website while watching a simple YouTube video £150 a quarter for this service I’d be better just burning the money it would be more satisfying
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Nick Feather
(@nick_feather) reported
@bt_uk your customer service is appalling. 2 days I’ve waited home for broadband installation & twice the engineer has left without doing the job. Your call centre is unhelpful. Some of your agents are rude & I’ve not received a single callback as requested. 3.5 weeks & counting
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Malt Kiln Cottage
(@Maltkilncottage) reported
@bt_uk interesting that although I raised a complaint regarding a data breach, being told I’ll receive a call back in 48 hrs, I receive an email stating the case has been closed. Disappointing and woeful service.
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Tommy Bhoy
(@thomas_bhoy) reported
@islay13 @bt_uk Its terrible Anne, her husband died in February we cancelled everything from @bt_uk in march and she still gets invoices from them, call handlers dont care and have no sympathy for elderly couples, I think your right trading standards is probably the best way
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Freshold
(@freshold_uk) reported
@bt_uk No it’s still a problem. The download is fairly slow by today’s standards, but the upload is so bad it’s stifling.
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Norn Eye
(@NornEye) reported
@bt_uk The average person would assume that with BT being a very large @now customer (if not the largest), that you would have enough market power to persuade Now TV to keep these channels active for customers still in contract.
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Chris Jones
(@ceejaypompey) reported
@bt_uk having trouble with my mobile signal, keeps dropping out and losing signal completely in the Portsmouth area
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Teresa Gordon
(@TreeTree3005) reported
@bt_uk how can you threaten a 78 year old with debt collectors just because EE didn’t cancel her account properly? A disgusting service of a customer of over 60 years.
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Philip Sempers
(@PhilipSempers) reported
@bt_uk Yeah but why did I get a 14 day code but it says to renew on 1st? Also do I have to use a new code every 14 days when you could just login to my account and do it automatically no doubt.
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Kristina
(@kristina_jelley) reported
@bt_uk second month of an absolute joke, open reach turn up yesterday and fix my line only for you to deactivate again today. I want a manager to call me otherwise we are gone and reporting to Offcom
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Scotty88g1🐺
(@scotty88g1) reported
Once again my internet ******* crashed on my I give up I really do @BTCare why is it so bad it’s driving me up the wall, can’t even stream my game without it crashing every time
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ChaosDefrost
(@ChaosDefrost17) reported
@CUnarmed @bt_uk I would post a picture of a **** since that's the best description of a piece of **** like you that cheats for views, but I don't want the post to be taken down :)
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🔴⚪️
(@___13245) reported
@btsport @JoeJoyceBoxing AJ Fury is never gonna happen
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Mark Mowbray
(@MarkMowbrayNE) reported
@bt_uk I've gone through this with BT too many times now I'm sick of wasting my time on pointless exercises. Wither fix my speed or I'm off. I've tried to get info regarding full fibre and failed. It's like BT doesn't want customers.
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David
(@davidtcfc) reported
from
Belfast, Northern Ireland
@bt_uk your customer service from multiple team members has been nothing but disgraceful from 24/06/21. Your staff promise the world but never deliver. Do they whisper sweet nothings to get rid? 10+ calls, no answers and hours wasted
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Emlyn Timmons
(@EmlynTimmons) reported
@marcwboz @btsport Piss poor isn’t it 👎🏻
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peter rice
(@riceyTEFF) reported
@btsport @JoeJoyceBoxing This is why Sam Jones has to be at joes side 20/4/7 cos Joyce Carnt even put a sentence together never mind sell a fight 🙈. Fellas punch drunk
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Roisin
(@ladyroisin85) reported
@bt_uk why are unable to access sky go via Wi-fi today. This has never happened before?
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Philip Sempers
(@PhilipSempers) reported
@XboxGamePass will you tell @bt_uk to sell your game pass properly. Paying for it but don't have it and now been on phone 35 minutes so far to not fix it. Something so simple made so complicated by @bt_uk yet again.
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Tommy Bhoy
(@thomas_bhoy) reported
Very good @bt_uk you are a disgraceful company especially to the elderly whose partners have passed away, march we talked to your bereavement service to cancel a BT package you are still continuing to send bills for TV and phone £348 pounds you are a disgraceful
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Carole Simpson
(@CaroleAnne1487) reported
Never ever using @BTCare again. Over £300 taken from me in a month and they are acting like its nothing or hanging up the phone the 5 times I have to chase up. Get me with someone else. I hate these tweets but god they are a disgrace
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Stimpakman
(@stimpakman) reported
@bt_uk I think its a problem with openreach. I'm with @Plusnet. I can DM you my postcode if that's any good?
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tracy mathias
(@TracyMathias) reported
@bt_uk Thanks for this I am still awaiting an update. Not good service perhaps I will look elsewhere
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Aaron Sadler
(@AaronSadlerUK) reported
@BreezeRachel I had similar issues last year when I tried to join @bt_uk I submitted the order online, had all the dates confirmed and router sent out... Only for the @WeAreOpenreach tech not to turn up to do their bit... As the "systems didn't speak to each other"!...
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Melina Kakoulidis
(@MelinaKakoulid7) reported
@EE Actually #EE your customer service is rubbish both instore and on the phone.Your prices are even worse. I went in the @VodafoneUK store on Saturday and I bought #ulimitedbroadband and the lady was so nice to me she even set the box up for me in the #Vodafone store. I left @bt_uk