BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 02/14/2026 02:30

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Banstead, Birmingham, Oldham, Glasgow, Uxbridge, London, Haywards Heath, Ashford, Falkirk, Tredegar, Hackney, Southend-on-Sea, Brandon, Reading and Newcastle upon Tyne.

Loading map, please wait...
City Problem Type Report Time
United KingdomBanstead Internet
United KingdomBirmingham Internet
United KingdomOldham Total Blackout
United KingdomGlasgow E-mail
United KingdomUxbridge Internet
United KingdomLondon Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jaredhill1 Jared Hill (@jaredhill1) reported

    Peter Walton there with more wisdom "it wasn't his standing leg so no chance of a broken leg - so it's a yellow"... @btsport are you just employing this guy for rage clickbait ?

  • myers_garry Garry Myers (@myers_garry) reported

    @bt_uk @WeAreOpenreach got a diagnosed BB fault causing unstable BB service & 2 sons doing online exams - told database mismatch, literally missing a word from address prevents openreach fixing fault - BT not correcting the database & complaints team not doing anything - pls help

  • mufc202222 James McGinley (@mufc202222) reported

    @Flvcko_Kas @btsport I'm sitting wondering why not getting it in 4k HDR when I was with the spurs match. So they only put certain matches on ultimate? That's a bit ****.

  • KristyLou25 Kristy (@KristyLou25) reported

    @bt_uk No idea who Laura is. But as you can’t provide accessible communications to disabled people I will stop trying to help you.

  • WWhitmee Will Whitmee (@WWhitmee) reported

    @_gregorc @btsport So put your phone down

  • srossi72 Sonia Rossi 🇮🇹 🇬🇧 (@srossi72) reported

    @bt_uk 2/ ...... because the engineer see the issue happening anyway. If it happens again I will reschedule. In the meantime, how do I cancel the appt with the engineer? Thanks.

  • terencelynch12 terence lynch (@terencelynch12) reported

    @btsport app not working properly on Apple TV. Sound only no picture with live games. Videos working. Fix please.

  • srossi72 Sonia Rossi 🇮🇹 🇬🇧 (@srossi72) reported

    @bt_uk 2/....As yhe engineer won't see the issue happening anyway. If it happens again I will reschedule. In the meantime, how do I cancel the appt with the engineer? Thanks.

  • ClickMarlow clickmarlow.co.uk 🕷 #FBPA 🇬🇧 🇪🇺 (@ClickMarlow) reported

    @bt_uk Is that even after your customer had arranged for a third party 2speak on their behalf as they were going abroad for a month? The issue had been discussed & just requires a resolution so it would seem you pull up irrelevant security issues 2mask your inadequate technical support.

  • ben__holden Ben Holden (@ben__holden) reported

    @bt_uk any reason why audio on BTSport app on Samsung TV is not in sync on live broadcast. Have deleted the app and reinstalled, it only happens on your app. Terrestrial TV, other connected devices and other apps are all fine including iOS app on AppleTV. Never used do this

  • OramageOfficial Oscar Ramage (@OramageOfficial) reported

    @bt_uk My WIFI hub’s light has suddenly turned orange & I don’t have any Internet, so I’ve had to change to 5G. Is there some kind of connection issue?

  • SianHuena Sian Farmer (@SianHuena) reported

    @bt_uk any help as to why our monitor is no longer recognising sound? If the baby cries the monitor isn’t flashing up, so we are sleeping through them crying!!

  • JMTheBlue J0E 🥶 (@JMTheBlue) reported

    @btsport completely pro Tottenham tonight. Can’t help but think it will be the exact ******* opposite tomorrow night…

  • srossi72 Sonia Rossi 🇮🇹 🇬🇧 (@srossi72) reported

    @bt_uk 2/ ......because the engineer won't see the issue happening anyway. If it happens again I will reschedule. In the meantime, how do I cancel the appt with the engineer? Thanks.

  • Michele__Walker Michele 💙 (@Michele__Walker) reported

    @bt_uk still not working let’s see what joy todays calls bring..

  • CoysCvh Chris THFC 666 Wyrd bið ful aræd” (@CoysCvh) reported

    WTF is Hoddles problem we all Know Darke is a gooner but this commentary his a disgrace @btsport @SpursOfficial

  • RobinS66BS Robin W (@RobinS66BS) reported

    Not one tweet today off @mrjakehumphrey. Shocker. Come on @btsport he used your channel to spout lies about Liveroool fans in Paris. You support that? 🤔

  • DavidFinnan2 David Finnan (@DavidFinnan2) reported

    @btsport just sat down for the game and omg macmanaman on commentary game ruined already

  • pal_1183 Paul Lucas (@pal_1183) reported

    @bt_uk BT did pretty well financially in 2022, but decide to put 14% on top of customers bills. Capitalism at its best. Rich get richer, poor folk pay for it. Contract ending soon, laters. 👋

  • pumps1000 Ian Reynolds (@pumps1000) reported

    @bt_uk Yes I do. And I will be taking this complaint further. Please issue a Deadlock letter so I can proceed to the Ombudsman.

  • rhazell2501 Richard Hazell (@rhazell2501) reported

    @btsport how about instead of appealing to us normally people that can only just about afford to pay for this **** channel you just donate a decent amount to Turkey you right *****. Sick of people like you!

  • TotoDiVita Toto Di Vita (@TotoDiVita) reported

    @virginmedia I’ve done all that multiple times, including the technician checking over the phone & saying the router was faulty… I lost more money waiting in for the 2 days for a router that never arrived than paying any exit fees, I’d rather just pay any fee & move to @SkyUK or @bt_uk

  • rw_83 Richard Webster (@rw_83) reported

    WTF is a yellow+ or Orange card @btsport?? #MILTOT

  • DannyGar90 Gar (@DannyGar90) reported

    How awful is the sound on @btsport for the Champions League Paris - Munich. Can’t even hear the crowd!

  • kayo_lwb Kayo (@kayo_lwb) reported

    @bt_uk It would be very helpful if you could tell all your colleagues to stop using capital letters with bold font when answering customers’ queries by email, illegally retaining customer’s personal mobile number, and refusing to delete it even after being formally requested. Thanks

  • pumps1000 Ian Reynolds (@pumps1000) reported from Reading, England

    @bt_uk The issue is that you charge customers for a service. A service which allows scammers access to your system. I would have been happy to give up the line for a token gesture. You try blocking 80 calls an hour!

  • JessCooper14 Jess Cooper (@JessCooper14) reported

    @bt_uk I've been ****** around for 2/3weeks. Been told to cancel accounts, promised deals..but when it's come down to it, I've got **** all! Very unhappy!

  • kayo_lwb Kayo (@kayo_lwb) reported

    @bt_uk Thanks, it would be helpful if you could tell all your colleagues to stop using capital letters with bold font when replying to the customers’ emails, illegally retaining customer’s personal mobile number, and refusing to delete it even after being formally requested please.

  • DavidWGWalker David Walker (@DavidWGWalker) reported

    Why do I subscribe to @btsport? There are pirate streams that are more reliable. It’s a dreadful service.

  • ukmcfry Paul (@ukmcfry) reported

    @bt_uk Hi James, I'm not sure if you can help as I'm with Plusnet but I know they're part of BT and that BT control the network speeds.