BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, West Bromwich, Glasgow, Croydon, Bristol, Birmingham, Bicester, Aldershot, Craigavon, Milton Keynes, Wandsworth, City of Westminster, Wembley, Newport and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| West Bromwich |
Internet | |
| London |
Internet | |
| Glasgow |
Internet | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Daz van Archibald
(@Dazarchie) reported
@andybearz Said it in front of a venue full of tims.....goes without saying I'm not sure he's stupid enough to say it outwith those conditions or BTsport would be seriously questioning why he is constantly trying to mock the club
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Clare
(@ClareDawn9) reported
@Lionesses @bt_uk These links never work for me. Someone give a vote to Lauren for me please.
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Richard
(@rslater269) reported
@bt_uk broadband has been off since Sat along with others in the village. The BT help Bot is saying the problem is fixed. The BT Care address is closed down, the BT online help chat is unavailable and now an update saying it may be fixed by 7pm Mon 6 Dec. What is going on?
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Stephen Woolston
(@Woollers) reported
@Melaniebrowder1 @bt_uk Melanie, it amazes me BT acts surprised about help not coming quickly. Their service is always terrible, and at rip off prices too. I've had it with them. I can't wait to get out of my contract, but unfortunately we recently moved which allowed them to lock us in another 2 years.
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Stephen
(@wnkly) reported
Thanks to Jack at @bt_uk. Broadband and phone line repaired less than 24 hours of reporting problem. Great service.
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alex lovell
(@AlexBestoncod) reported
@bt_uk internet's down again. Orange light, private messaged and waited 15 minutes but no response
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ShyloFutureThinkin
(@Shylo_FT) reported
@bt_uk When are you going to come clean about the major broadband service issues you’re having??
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Gill Dickinson
(@GillDickinson) reported
@bt_uk Having checked your address on the system it appears the property is not registered yet for service. I am very sorry for the inconvenience this may cause you, we are working with Openreach to have your property ready at the earliest opportunity.
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sarah lou
(@sarahlou24xxxxx) reported
@bt_uk can you help my dads broadband isn’t working correctly..nothing will load and when it does load it’s buffering,I can’t even load google on my phone ..yet blue light is on and advisor said no issues with connection
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Mo Ali K
(@MoAliK4) reported
@bt_uk Mans paying bills n you want me to lower it down?
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Neil 'Woody'
(@WestLancsUK) reported
@bt_uk Got to admit you never specified what type of questions? So I have two more, at least have a chuckle. I'm with you due to your £15 BB deal for benefit claimants.👍. Is the earth flat? Is God real? Have a great day....
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Freddie Ligertwood
(@dfaligertwood) reported
@bt_uk could you ask your developers to document the Digital Voice handshake? Given I currently have everything on a battery backup, an additional (up to) 18W is kind of worrying given recent issues with power cuts. I already have DECT/VOIP and have no need for the smart hub
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Jordan Beadle
(@JordanBeadle2) reported
@bt_uk how come bt internet is down? Not worked for 2 days, had to steal the neighbours no password wifi :(
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Commet
(@itscommet) reported
@bt_uk ur internet is terrible
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Eco 🇲🇦
(@Eco_R6) reported
@bt_uk can u fix my internet plz
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Hywel
(@unhappy675) reported
@XboxSupport @btsport the by sport app is telling me it needs updating but no update is available in the Microsoft store any help with this
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⛧ Ryan | Zowskii ⛧
(@ZowskiiRS) reported
Need to find a girl that goes down as much as @bt_uk internet does.
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Chris Ellis
(@Ellistrations) reported
@bt_uk hi BT, I just want to say that Katie who I dealt with on the phone gave exceptional customer service and got my new contract sorted at a great price.
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Jon Blue
(@jonbluemac9851) reported
@bt_uk is your live chat down?
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Stephen Woolston
(@Woollers) reported
@bt_uk When are you going to have a BT Cloud service that actually works?
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D
(@Dpaton007) reported
BT selling a service which can't be done cause the closest enginer is 90 minutes away #angry #BTsucks @bt_uk
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james williams
(@jwilliams1500) reported
@bt_uk why is your internet connection so bad, is this your way of telling me I shouldn’t watch the Newcastle game??!! #awfulservice
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paul
(@murphyknight555) reported
@bt_uk Hi is the internet down in Leicestershire especially the LE7 area? As hub is just flashing pink.
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BiG IroN
(@MarToSlobbins) reported
@bt_uk fix your dogshit wifi
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Danny
(@DE123E) reported
@TheyCallHimR @bt_uk Getting the same issue also on Xbox series. X
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Fred
(@FredC1954) reported
@bt_uk looking for some help, have sent you a dm
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Zeredin1X
(@Zeredin1X) reported
@RealLifeWookie @bt_uk Talk Talk ain't much better mate, had nothing but problems since changing to a new home, nightmare
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R
(@TheyCallHimR) reported
@DE123E @bt_uk I deleted the app, did a full reset / shut down of the Xbox, then reinstalled. Working now, so weird lol
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Steve Parsons
(@ParaScience) reported
@bt_uk Any idea why the broadband speeds have dropped so badly in West Wales since this morning's internet outage?
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Aystra
(@Cloudlightsky) reported
@bt_uk Hey, our internets been dropping out intermitently since last night, started about 1 am. BT says there's no issues in our area