BT (British Telecom) Outage

@bt_uk So you wait in all day and no one contacts you and you just get put back to the end of queue? Is that what passes for customer service?

@bt_uk how can one if your advisors tell me over the phone that there is no fault when heart can’t even be bothered to check, they just want to make me pay more for for a faster signal, is possible to speak to a person on the phone who will help and listen to me?

@bt_uk There is an area fault. Your engineers are working on it. The problem is that your app seems to be a bit of a waste of electrons.

@Justsum32062003 @bt_uk You’re right. But saying “acceptable or not, that’s how it is, accept it” isn’t likely to lead to any improvement in customer service. It would be interesting to learn whether you - or anyone else at BT - regards it as acceptable.

@bt_uk Janet, FYI, Openreach say -...we’re a wholesaler and we were set up to work for communications providers. Contacting them [BT] is the fastest way to fix a whole range of problems. And if they think the issue is with our network, they’ll contact us and arrange for us to fix it.

@bt_uk I do not want to add to the 9 hours I’ve spent on the phone to your connections team, who have it perfectly clear they will not bring the date forward. They are blaming Openreach, which BT owns. Please find somebody who WILL help to get me reconnected.

@bt_uk The drop happens at random times throughout the day and we don’t have devices that could be interrupting the service.

@bt_uk not happy. Ment to have internet access last Tuesday but still waiting for BT openreach to fix the pole but apparently you can't get into an unlocked back garden! And still waiting as they don't know when they will be coming out!. Not impressed.

@bt_uk No it isn’t resolved. But what can you actually do to fix it? Last time you promised to send me a cable, then didn’t.

@SXFoxstar @bt_uk You could set up a second WiFi network via additional hardware that does have split ssid functionality.

@bt_uk sort the nobheads in your call centres out please. For weeks now i've had them waking me up in the morning, telling me i'm having internet problems (i'm aware of no problems) if i tell them i'm with talk talk, they hang up on me, or they ask me about my laptop, i tell...

@bt_uk any particular reason why our internet connections crashes at least once a day for the past two weeks! It’s not like we stopped paying for the service!

@DavidHarperTV @bt_uk It’s painful to be an existing customer with any of the providers. After my dad died I was trying to sort his account with talktalk, now that was agony. They eventually sorted it on on here. Unbelievable. I feel your pain

Hello @bt_uk. Contacting in desperation after many attempts via your help teams via phone and IM. Two years after my father died, my mother still cannot access what is now her sole account. Last of your CS people I spoke to told me it's because your system is 'complicated'?

@bt_uk @FurnivalEmma Elaine stop being incompetent. Early upgrades on by mobile are not available until the last 3 months of the contract. Telling this customer to contact loyalty is a disgusting waste of the customers and that departments time.

@guygozem @bt_uk A mistake was made, it will take time to fix, acceptable or not. You've probably been told this multiple times, your refusal to accept that fact will not change it.

@BTCare Hey! When are you gonna be moving away from limited YouView? It’s outdated and desperately needs more tuner support

Me: "we're not moving next week, plz cancel the order to disconnect" BT: "Thanks for letting us know, we won't disconnect your services" 1 week later.. @bt_uk: "So it looks like the engineers did it anyway, *blames it on @OpenreachHelp infrastructure* 👍

@bt_uk second time in less than a month when your broadband services are down. Very disappointing

@bt_uk hello. bt already resolved my problem.thank you

@bt_uk Yes, there is damage to the equipment on the pole.

@bt_uk Thanks - that worked. Why not change the error message to tell others what the problem is?

Don’t use @bt_uk for your Broadband, meant to install on 1st April, came did work and now we have been left with no internet since. Now being told 6th May is when they can come back. Shocking customer service

@bt_uk I’m wondering if I’m eligible for an early upgrade, but can’t seem to access your customer chat on the website. How do I go about this?

@btsport I'm trying to login and watch BT Sport on my laptop but keep getting an error code - WJ931. Can you help please? I pay £25 per month to watch BT Sport?

@bt_uk yeah but im not im going through the bt website, so this is a bt website problem or do you not know how your own company works?

@Maikkeruu Yeah... BT don't you just love it?? I have the exact same problems i pay £50 a month and i'm lucky if i break 2mbs when trying to download things... then the cherry on the cake is the random disconnects while the Router flashes orange. Do better @bt_uk

@bt_uk can you fix your wifi

@bt_uk Thx, have had intermittent issues and lots of contact syncing issues in the transfer from from the previous system.

If my house electricity was as reliable as my @bt_uk internet service, the lights would be flicking on and off all night long, Honestly guys, it’s really frustrating.