BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: City of London, Southampton, Wellington, Croydon, Edinburgh, Falmouth, Bridport, Birmingham, Swansea, Luton, Bexleyheath, Stevenage, Hackney, Hampstead and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Carlisle |
Internet | |
| Manchester |
Wi-fi | |
| City of London |
Wi-fi | |
| Southampton |
Wi-fi | |
| Wellington |
Phone | |
| Croydon |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@TykeSteve) reported
@bt_uk How do I know my service ID to run the 2nd part of the test?
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Jigna
(@JiggyPx) reported
@bt_uk worst internet connection ever
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Mondirock
(@Mondirock) reported
@bt_uk Tom at bt customer services was totally useless today where as Ryan seemed more helpful. BT customer service slowly dripping into gutter same as what happened at ee. Time for the monopoly to end.
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Paulette Peake
(@PaulettePeake) reported
@bt_uk Broadband just dropped for the third time this weekend and three times last weekend. BT what is going on? Please help. This always happens after your help lines close!
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Nash
(@Nash1music) reported
@campbellclaret @BrianODriscoll @btsport Funny how governments have used sport and other mainstream activities to boost public moral at the worst of times. Not during the pandemic so much 🤔
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Rohit
(@romeo8800) reported
@bt_uk Bt sport Ultimate channel goes green and pixelated and dogy sound during champions league and europa games. Its really poor as this happened wen i started the contract. - could you just let me leave with no termination fees on my package?
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Ian Cruise #JustWearABloodyMask
(@iancruise1972) reported
Two things football fans can do to protest against the mercenaries running the “big six”. 1. Peaceful protest - no storming of grounds or injuring police. 2. Cancel subscriptions to @SkySports & @btsport The mercenaries only understand cash, so starve them if it.
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Kevin Weavers
(@fzrkev) reported
@bt_uk hi there, thanks for the reply. Unfortunately the link provided does not resolve the issue. If you type in GE001 into the search box for the error codes, it does not return any results. What does GE001 mean? Thanks, Kevin.
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Pervydirtyslut
(@JoseKaks) reported
@bt_uk Help!
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Nelgumford
(@Nelgumford) reported
@bt_uk It will be someone from an overseas call centre telling me that they are calling me from BT or Virgin. Sometimes they say that my internet is about to be cut off. If I tell them that's fine, they usually hang up on me. Otherwise I hang up on them. 3 or 4 times a day...
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peter
(@peter33266430) reported
from
Slough, England
@btsport it’s come to a point we’re it is becoming to expensive to watch Bt sport for me , and time to cancel my Bt sport football , it’s a shame really, how people afford it , is beyond me.
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KiaRebecca
(@Kia_Who_) reported
@bt_uk IPC6023. Yeah I have been having issues with my internet for months but it was put down to it just being “the best speeds I’ll get for my area” 🙄 is there anyway I can just cancel BT altogether because I’m getting so tired of having issues 😭😭
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Megan Farrow
(@meguncasey) reported
@bt_uk @StickToYoFurey They talk **** been having the same issues with them for months and they send us the power-line **** when my PC and PS5 are experiencing the same issue. They told me to upgrade to the disks when my speeds are hardly existent once you leave the room the hubs in
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Paddingtonkt
(@paddingtonkt) reported
@btsport how can I watch the FA Vase today? The article doesn't help
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Brett Armes
(@ARMES_95) reported
@seb54498266 @bt_uk BT carnt do anything pal it’s a ps5 issue I’ve had it for 3 weeks
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Steve
(@TykeSteve) reported
@Tonysmini @bt_uk Thanks for the tip.. at least I know my upload speed is correct. To be honest since I was a diehard VM cust and forced kicking and screaming to BT.. I have not regretted it. Upload speeds are 3x faster than my VM service.. and consistent download speeds VM was all over the place
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Shuhel Miah
(@shuhel_miah86) reported
Cant condone any violence but credit to majority of #mufc fans who protested peacefully and managed to have an impact. Football needs reforms not just ownership but likes of @SkyUK @btsport charging extortionate fees and dictating too much..lets not pretend they arent a problem
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Nick Jury
(@TheRealNickJury) reported
@bt_uk I have one of your new router devices for when Broadband goes down. A representative said it costs more but would be perfect. I am without #Broadband and have been several hours now. #FailedTheCustomer and I’m disappointed. I want this sorted TODAY.
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KiaRebecca
(@Kia_Who_) reported
@bt_uk Yes please, I’d rather it get fixed than cancel but I’m not holding out much hope. I’ve been really polite and patient to every one from BT I’ve spoken to in recent months but I still haven’t actually had any solutions so I’d really like my services to be fixed
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Paul Robson
(@Pablo_robbo) reported
@maevewa1sh @seyiakiwowo @btsport As per usual this kind of message only attracts the people trying to belittle it. The number replies of those saying "thought it was meant to be a blackout" ignoring the fact that this is connected to the message not sports broadcasting. 🙄
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Steve
(@TykeSteve) reported
@bt_uk is there an issue with FTTP Service? I am only getting 3mb upload speed , but full 130mb download
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Steve
(@TykeSteve) reported
@bt_uk The only service that is running on my router wired is my tv box and my workstation everything else is wireless
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Kirsten
(@RantieBint) reported
@bt_uk My point was that it shouldn’t take three phone calls to get the right service!
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Rohit
(@romeo8800) reported
@bt_uk Seems better on ultimate channel, but seems it doesnt work for peak events. Noticable for all champions league and europa games last few weeks.
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Darren
(@AlbiTheCat) reported
@bt_uk very poor Internet speeds tonight in York. My Son reports massive lag times playing rocket league and minecraft. Is something broken at your end?
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ラザホプキンス
(@razzahopkiins) reported
I'm on the verge of losing my ****, why ******** is my Internet so ******* bad today **** you @Plusnet **** you @bt_uk
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Jennie
(@jenniephillpot) reported
@bt_uk Hi Aled, I thought I had deleted both tweets, I will do now. Thankfully my dad rang customer services again and someone had some common sense and has reinstated his sports package for free this month
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Jimmy
(@jimzxima) reported
@blackrodblue @Jack1878Efc @btsport Not a bad stat, consistently scored more and contributed more every season, can’t knock it 🤙🏼
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KiaRebecca
(@Kia_Who_) reported
@bt_uk It’s saying it’s an issue with my router but it’s 100000% not. My connection is fine, prime and Netflix are working fine, it’s just the NOWTV channels
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✨𝒜𝒹𝑒𝓁𝑒
(@ScreamBitch_) reported
This is what @btsport and #drawtheline campaign has been trying to get out and help stop this online abuse