BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Camden Town, Paddington, Ilford, Romford, Grange-over-Sands, Liverpool, Rushden, Berkhamsted, Southwark, Hackney, Birmingham, Oswestry, Wednesbury and Uckfield.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Camden Town |
Internet | |
| Paddington |
Internet | |
| Ilford |
Internet | |
| Romford |
Internet | |
| Grange-over-Sands |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ciara Campbell
(@CiaraGCampbell) reported
@bt_uk Actually never mind.... Ive been through these hoops at least 10 times. There is a serious fault.
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2kidsmum+gin 💙
(@2kidsmum1) reported
@bt_uk Hi, the internet is currently working but we have ongoing issues with the internet dropping off. We have tried to raise a complaint on the internet via your website but keep getting an error message. This issue has been happening for quite some time.
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Stuart Graham
(@sgx12) reported
from
Longridge, England
@bt_uk hi, is there an issue accessing subscription internet channels on BT TV. I have VIP package on 2 MyView boxes, both are showing status as connected to internet, however I cannot access any subscription channels (I.e. Now TV, BT Sports) on either box. Help?
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brandon
(@zzxmp) reported
Can’t wait to switch from unreliable, slow & expensive BT internet @BTCare
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PD
(@phild888) reported
@bt_uk @DeanMHodgson My parents house with the same problem also. Must be the whole of Pocklington
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OneRandomDolly
(@OneRandomDolly) reported
@samcerulean @bt_uk I want to change provider, but they are going to charge me almost £400 to leave the contract 😭😭😭 I'm absolutely sick of it, how hard is it to say "onay, you have an issue we cant fix, you can leave the contract free of charge"
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Owen
(@Owen_Jenkss) reported
@bt_uk WiFi is actually a sick joke never seen a connection as bad as mine, 700 ping constantly it won’t go below it, how can a 2021 WiFi service be this **** ******* pisstake
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sharon broomfield
(@shazbroomfield) reported
@bt_uk why is the internet down in the CV3 area? Not just BT customers
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leighmanning
(@leighmanning1) reported
@bt_uk This is a joke we have WiFi problems in every room my wife has to use her 4g most of time, we’ve been trying to cancel for weeks now but you won’t honour it and keep saying our WiFi is fine.
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PD
(@phild888) reported
@bt_uk Nah I won’t bother, it’s a problem with the entire town so I’m sure it’ll get fixed one way or another... hopefully
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Sam Cerulean Ⓥ
(@samcerulean) reported
@OneRandomDolly @bt_uk Just go with Virgin Media Dolly, their wireless router is really good coverage. BT are one of the worst value for money ISP around. You can decent deals with Virgin aswell.
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Lugia
(@Lugiaaaa) reported
@bt_uk YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS **** YOUR SERVICE IS SHIR YOUR SERVICE IS **** YOUR SERVICE IS ****
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Browse Hosking
(@Browssieboy) reported
@bt_uk You’ve been looking at it for weeks and your just passing the buck from an idiot from cube and something called a rain man so don’t go sending me **** about you’ll do something you haven’t
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Dean M. Hodgson
(@DeanMHodgson) reported
@bt_uk no Internet in Pocklington is there a problem and a time for fixing please?
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Sammi O'Neill 💙
(@sammioneill) reported
No no no. After weeks of problems @bt_uk. I DONT need my conversation closing on DM by saying turn off your device and then on again. My case IS OPEN. Not fixed.
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casey
(@caseyjxyne) reported
@bt_uk It would appear that you still have the ability to fast track people despite engineers being so busy. Faulty lines that are still semi-functioning can be prioritised, so why can’t those who have absolutely no service at all? So far you have been no help at all
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Browse Hosking
(@Browssieboy) reported
@bt_uk Not bloody likely they use COVID as an excuse to not fix there faults we’re paying loads of money for service that keeps breaking down and is not fit for purpose so take advice stay away from this inept crowd
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Owen
(@Owen_Jenkss) reported
@bt_uk 1hr later still on 500 ping, I’ll be cancelling my contract Monday never again will I use this ******* awful company absolute shambles
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Teresa
(@teri0567_teresa) reported
@JustEatUK @lynseyhipgrave1 @btsport reaching out to all potential customers, be careful, Just Eat are not taking your money and not delivering your food I would take your business elsewhere. I was helping an elderly lady tonight as she wanted to order a takeaway for her tea as a treat, just eat have ripped her off
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Deanna Lynne
(@USADeannaLynne) reported
@DavidGArnold @bt_uk Do they answer to a government branch? If you don't file a complaint, it never happened.
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Sammi O'Neill 💙
(@sammioneill) reported
@bt_uk Can you help. I have done this.
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Jenny Wren
(@JennyWr36418723) reported
My mum’s Bat mobile will not accept or make phone calls ? Says no sim and not registered on the network?! She’s 77 and knows how to use her mobile so what’s the problem @bt_uk
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Jacqui Woodley
(@bigstaxjac) reported
from
Burgess Hill, England
@DavidGArnold @bt_uk Goodness! 👏 What a palaver tho! We've been in your position and feel your pain. We left BT in a uff many years ago, cause they were pants, vowed never to return (you could add that to the end of your play)! They're all sneaky buggers to be honest. WE WANT THE WHOLE BANANA!!🍌
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Andy Ibbotson
(@andyibbo69) reported
@bt_uk Hello I am having issues with my WiFi AGAIN, this seems to be a pattern, get big issues and then your guy sorts it put, it lasts for a short while then back again, its so poor tonight we are all on data !! can you help please ?
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Matt Lambert* 🔥96🔥
(@Matt_p_lambert) reported
@CameronLamber20 @btsport *******... He's ridiculous
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Steven Thompson
(@Ste316) reported
@bt_uk why is so hard to activate my account and let me log in to the service I pay for?
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casey
(@caseyjxyne) reported
@bt_uk we also can’t use BT’s wifi hotspot network because it requires a BT ID to use which we can’t set up because we have yet to receive an account number which we’ve read can only be found on statements in the post
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wokeliberal
(@chidi_ogo) reported
@JustMyFish1 @bt_uk How come I have never heard of Zen
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Paul Webster
(@PaulBWebster) reported
@bt_uk hi my smart hub is just glowing green and has been for a couple of hours. Tried turning everything off and back on but nothing changes. In SW London. Any suggestions or is there a problem?
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Gaz 🍀 🏴
(@gazsc) reported
@bt_uk I’m not a BT customer (unfortunately) but I do know from others in the village their BT went down the same time sky internet went down. I appreciate your quick response.