BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hemel Hempstead, Halifax, Devizes, Thetford, Norwich, Barrow in Furness, Birmingham, Hammersmith, Reading, Hampstead, Blackburn, Liverpool, Nottingham, Altrincham and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Hemel Hempstead |
Total Blackout | |
| Halifax |
Internet | |
| Devizes |
Internet | |
| Thetford |
Internet | |
| Norwich |
Internet | |
| Barrow in Furness |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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🧐
(@Ebadul7) reported
@bt_uk there’s a problem with your network, no internet connection at all
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Jambread_
(@Jambread__) reported
@bt_uk , your internet is terrible , you are not worth your money at all , never ever recommend
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Alison Joseph
(@AlisonJoseph1) reported
@bt_uk Another problem- am now locked out of my internet, because I changed my ID password. It won't accept my security info either to reset. What is going on?
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emac
(@edd1emac) reported
@bt_uk BT is down in my area. Any updates of what is going on.
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Keith Anderson
(@mrbossed) reported
@bt_uk Service is apparently ok. Tech bot refreshed our connection so we’ll see if that sorts it.
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James
(@copey1986) reported
@bt_uk Hi bt, would just like to follow up... the issue I had, was with my bt TV box going into deep sleep... I swapped it 12>1am, and tested it again... and it kicked me off online gaming at 1am... so whenever my TV box goes into deep sleep, it cuts my Internet connection for a moment
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Luis Melo
(@luismelo78) reported
I’m @bt_uk customer since 10 years Received an email from them saying: > contract ending 8 Mar > monthly fee will increase by 25% > prices will also go up 31 Mar > “Renew or upgrade with us!” Can any #CX practitioner (or anyone) find anything wrong with this communication?
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💫Carla 💫
(@CJW1986) reported
from
Northwich, England
@bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....
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Nils Jones
(@Jonze1973) reported
@bt_uk Good morning,I upgraded my broadband in December and returned my old hub as instructed at the beginning of January, I am receiving emails and texts to say I have not returned this? I have retained my tracking receipt from the post office, any help much appreciated.
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Gary Moss
(@Mossy55018) reported
@bt_uk here to help... You are rude inflexible and have just lost a customer of 30 years. Beware of the digital voice phone line scam. Off to sky we go
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Katriona Scott
(@katesco5) reported
@cottam_anthony @bt_uk Wouldn't recommend BT to anyone at moment disgusting service and treatment
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Shales
(@PES_DNA) reported
@DJ_Daymos @bt_uk I’ve got old BT equipment for the last 5-6 years. I would return things but the engineers never have the packing I need to return to items. It would be ideal if the engineers could take the old tech away with them.
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Nath 🎅🏻🍰🥂🐢💩🤬🇫🇮🦋🐺
(@nathromeu) reported
Thanks to @bt_uk and their useless move service I’m now going to be without internet for a total of almost 3 weeks. I can’t work as the minihub connection they’ve provided as an interim can’t handle video calls. I’ve had to cancel 15 meetings and 3 presentations.
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Paul Green.
(@PaulGreenTPB) reported
@PennineHeather Yep and of course the #openreach engineer said it was a temporary fix but cleared the job with @bt_uk so they could move on to other jobs. Never to return
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Dean East
(@dean_east) reported
@bt_uk Not very excited today, 2 days off,no broadband connection fault in my area, possibly going to take 33+ hrs to fix, wife working from home, thanks BT..😡
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Ady Lynch
(@macmanlfc) reported
@ZAGKAG1811 @btsport This all started with the breakaway Premier League in 1992 when they stopped giving money to the EFL, wanted all the years money fir themselves so gave tv companies carte blanche to make us travel at stupid times on stupid days
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Ertu Muslu
(@ErtuMuslu) reported
@bt_uk This is not a laptop it’s a desktop Mac and I do have normal speed half of the time so the problem can’t be with the wi-fi or my computer as the results are the same with other devices I have like laptop and iphone
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Ian
(@ian_mael) reported
The lack of response from @bt_uk is not a surprise. Called again today to get a resolution, placed on hold and then got cut off. Same story - different day. It would great if you can put some effort with your customers @bt_uk instead of trying to attract new customers!
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Liam Stephen
(@barkatthemoon77) reported
I have been in and out of hospital for months and during this time my BT bill hasn't been going put due to banking issues. Noticed today, got in youth with @bt_uk and they went above and beyond to help me with a payment plan and told me to watch my health first. 1/2
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Stephen Thomas
(@pikeyman1975) reported
Some piss-poor commentary from the @btsport commentators on the #WIvENG match. They keep getting the scores and names wrong. Sounds like they’ve been on the Wray and Nephew’s all day long! 🙈 #Cricket
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Paddy Rice
(@PaddyR1888) reported
@garland_conor You’d think he never played for us!! Hate Sky Sports commenting, @btsport pull your finger out and buy back the rights!!!!
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Holly Liddard
(@Holarious) reported
@bt_uk hi. I have received a digital voice handset in the post but I dont appear to have the service set up. thanks
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Geo H
(@Georgebtn1) reported
@bt_uk Thanks for that link although it really looks useful for some who is a customer. I am just really interested to know whether a BT network survey would involve someone taking a photo of my property. I live in a ground floor flat.
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Ginny Temple
(@temple_ginny) reported
@bt_uk Hi! How do we go about getting our number ex-directory? Is there any other way than phoning customer services? We're Plusnet customers. Thanks
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𝕁𝕒𝕪 🔥🍃🌊
(@gamingcurate) reported
@bt_uk I’m leaving you. It’s not me, it’s you. My internet’s has crashed three times this stream…3 times. And this is not the first time. Go get help, be better.
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Tom 🦖
(@TRW2002) reported
No Clue what’s going on with my wifi at the moment - seems to be working normally (50mbs download), but whenever it go into a multiplayer game like overwatch or DBD, nothing seems to work (200 ping) @bt_uk only came out last week to fix an issue, so i don’t know what’s going on…
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💫Carla 💫
(@CJW1986) reported
from
Northwich, England
@bt_uk (1/2) absolute discrase! My elderly grandparents have been left without a phone since last Friday due to a fault outside on the line. Was assured it was a priority and someone would be out on Monday to fix. Monday no one came. Then got told tuesday. Guess what....(2/2)
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Darren Jenkins
(@lerchorinyo) reported
@bt_uk Also BT call protect doesn't work with mobile phones. I'm getting 2 or 3 every day. Imagine the amount of old people getting taken in by the scammers. DO SOMETHING ABOUT IT!
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Jordan Bloom
(@JordanBloomMD) reported
@bt_uk is service down in Fulham SW62SG?
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Amy Mathias
(@amymathias4) reported
@me_myself_clare @bt_uk Oh that's awful. I'm so sorry that is happening to you. Hope bt can fix it for you.