BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bridgend, Brighton, London, Cupar, City of Westminster, Wrexham, Harlow, Torpoint, Hammersmith, Wymondham, Broxbourne, Chigwell, Pontypridd, Cramlington and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Bridgend |
Phone | |
| Brighton |
Internet | |
| London |
Internet | |
| Cupar |
Phone | |
| City of Westminster |
||
| Wrexham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Quinn
(@rotariantony) reported
@bt_uk I live in BS39 when can I expect the broadband to be working again. I understand there is a major outage
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Emma Newman
(@emmielou0205) reported
@bt_uk Down again ..... BA3 .... 2hrs so far ..... any updates please
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Rohan Nayak
(@RohanNa89680322) reported
@UTD_Dillan @unofficialpund1 @btsport The worst thing is manager will get sack and board will remain here how can manager do a better job without proper backing from the board .
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Steve
(@stevereppo) reported
@rhysrb @bt_uk @WeAreOpenreach Yeh crap mate when ya pay decent dollar ya want a bit of decent service
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Paula Bradbury
(@bradburypk) reported
@SaleRugbyNews @jgsmuzzy @btsport We had same problem 🤨
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Nicola Pincham
(@Nikpincham) reported
@bt_uk I’ve cancelled bt fibre I wouldn’t give bt a penny more, the worst experience ever, been told you cannot help me any further for the costs & stress this has caused
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Ms. McLoughlin
(@MsNMcLoughlin) reported
@bt_uk I don’t understand how I’ve used over 500mb of data in a day when I’ve left the house once to go to the park..?! My bill is consistent every month but now it’s going to be double, and I still have a week left... No agents online to help. I also can’t hear anyone on calls
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Ryan
(@RyanWalkinshaw) reported
@neilfissler @premrugby @btsport Red button nonsense that doesn’t work for me abroad... damn.
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Tracy Russen
(@TracyRussen) reported
@bt_uk trying to sort out account as husband has passed away you are making things so difficult have had nothing but stress & incompetence also found out you breached GDPR Having to change accounts & packages because of your mistakes have already complained still no help
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Francesca Quine
(@FQuine) reported
@bt_uk how difficult can it be to switch to digital voice? Poor call centre guy has been sent round in circles by 4 different depts! Unacceptable incompetence by BT! I have been holding for 30 mins!
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Colin Cattanach
(@ColinCattanach) reported
@bt_uk no internet and not able to contact anyone at BT - poor service. Postcode area BA3
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Sam
(@RugbyDrever) reported
@RyanWalkinshaw @premrugby @btsport You'll be glad to know that Glos are giving away too many penalties and errors, as usual, so you're not missing much
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Steve.P 🇬🇧
(@P_N_Guin_66) reported
@btsport Excuse me while I interrupt myself.
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Pat Waistnidge
(@grannypatt) reported
Anybody else having broadband problems today? @bt_uk just got problems solved. No sport again. Not a happy chappy. WiFi dropping out. Rubbish really. Can understand if it is atmospheric problems but in that case an announcement would be good.
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Rohan Nayak
(@RohanNa89680322) reported
@unofficialpund1 @btsport The problem is no one rates ole as a manager .
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Al D
(@AlDinAtlantic) reported
@ColinCattanach @bt_uk Same problem for me in ba3 have to walk a mile to get anything!
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Toby Hansford
(@tobyh_2) reported
@bt_uk it’s bad enough being stuck in lockdown on a Sat without the broadband being down all afternoon. Any chance of it being fixed??
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Justsumguy
(@Justsum32062003) reported
@619Ballard @bt_uk If a customer has opted for paper billing they are rather obliged to send them to the last known address
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Rhys Brokenshire
(@rhysrb) reported
Fuming 😡with @bt_uk and @WeAreOpenreach. We've had no phone line for over a week and we'll below the minimum broadband, a bt engineer came out yesterday and said he couldn't fix it and arranged for an Open reach engineer to come today between 1 and 6, they havnt showed.
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#SheridanOut
(@K3rkhamx) reported
@bt_uk WHATS THE POINT IN HAVING A PHONE NUMBER TO CALL WHEN NO ONE ANSWERS AFTER 2 AND HALF HOURS ON HOLD? Funny how you call me when I owe you money 4th problem this year and we are in ******* March. @SkyUK what have you got to offer before I rip this bt box out..?
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Matthew Cochrane
(@thechegwin) reported
@btsport why is my red button not working on my sky box? Can’t watch the rugby 🏉
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Tom Griffin ♿️
(@Tom_Griffin1) reported
Has anyone else had horrendous service from @bt_uk ? @OpenreachHelp I should have had Fibre installed on 1st March, however, I’m still waiting. They are a most dysfunctional organisation. No one will take ownership of the issue. Abject service.
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Robert Otterwell
(@ROtterwell) reported
@bt_uk why do I need to wait till Thursday for you to fix a fault outside my building. Plus you are now easing prices. Sort it out.
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Linda Sgoluppi 🕷
(@Linda_Sgoluppi) reported
@bt_uk I did get help thank you. I thought I had senta tweet but sorry if I didn't. Thank you.
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Willoughby Road Allotments
(@wraaboston) reported
@MartinFishHort @bt_uk Ofcom might be interested in your complaint.
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btrace2unfunity
(@btrace2unfunity) reported
@bt_uk still need help!!!
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SanjeevKana
(@SanjeevKana) reported
Awful experience @btsport!
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MMANICEGUY
(@mmamasteruk) reported
@mma_manny_ I never understand this. I never had to pay for ufc 259. Only my monthly to btsport but thats not just ufc in all sport. But maybe 3 times a year they do a ppv £19.99. Does the uk view get counted as ppv seems i never payed a dime?
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Paresh Tailor
(@KingJij) reported
@bt_uk @al_tailor Absolutely disgraceful that a family who is depending on WiFi for schooling and the livelihoods cannot get the service or communication they need. BT needs to resolve this for them and provide compensation for their loss income.
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Steve Sutton
(@Guinness2702) reported
@bt_uk Internet flakey in CB4. Not completely down, but bandwidth down from 60Mbps typical to 5-15Mbps, and streaming video is stop/start, as are web page loads