BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Southwark, Halifax, Batley, London, Hammersmith, Manchester, Hackney, Woodford Green, Solihull, Hayes, Bridgend, Pontypridd, Bristol and Spalding.
| City | Problem Type | Report Time |
|---|---|---|
 Dudley |
Internet | |
| City of Westminster |
Wi-fi | |
| Southwark |
Internet | |
| Halifax |
Total Blackout | |
| Batley |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Daz T
(@Napos2005) reported
@bt_uk Well was hoping my Hybrid connect issue was going to be sorted yesterday evening but guess what? It's not. I give up with BT can't really even get this part right...
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Alfie
(@willow_peck) reported
@bt_uk Lads, is your share price supposed to be down to 1989 levels?
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K786
(@BATMAN_KAM) reported
@bt_uk landlines are not working in the B8 area
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Michael Rogers
(@mpr147) reported
@bt_uk We will leave and look for another provider when our contract is up. We have had issues from day 1 and feel let down by the customer service received. We aren’t even able to watch tv as it’s all dependent on a wifi connection. Shame on you for treating people like this.
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Lyndsey Jane Marriot
(@LyndseyJMarr) reported
@bt_uk I’m waiting for a callback from customer services tomorrow
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk waited five hours for a engineer No communication Anotherost customer
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Caris
(@_Princesscaz) reported
@btbusinesscare We are still without internet been told on chat we ‘have a fault’ yet we have had TWO engineers unable to fix it.. how long is this saga going to go on? We have only just upgraded our contract so thinking to use our cooling period and cancel.
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Dyln 🍀
(@dylnlittle) reported
from
Paisley, Scotland
BT is honestly the worst company to have your internet with @bt_uk
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Jamie
(@DarthJ6m13) reported
@bt_uk My contract is up on the 29th, wanted a different service
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ashok khindria
(@van_hobble) reported
@bt_uk appalling customer services, appalling systems, appalling attitude. I say appalling, unless they were deliberately setting out to obstruct they couldn’t do a better job
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mark mansfield
(@dago1st) reported
@bt_uk hi you transferred my 2 phones over to ee , SIM cards arrived Tues no info as which SIM is for which old number,½ hour to get through to help still number not transferred
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Kev Burt
(@Kevburt1) reported
So i decided to leave the broadband provided by @bt_uk due to years off piss poor service. Turns out the spineless gits decided to just simply cancel my TV now without notice! Scumbags!
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liam graham
(@DShadowUK) reported
@bt_uk morning bt. Was just about to watch the cricket and i don't have a internet connection sky box not working eveything is down😐
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Carly Campbell
(@CarlyCam19) reported
@bt_uk are you an actual joke? We moved house on 20 October and still do not have Internet. Our transfer request was cancelled 5 times and we've had to call you numerous times to get it reinstated. Yesterday it should have been done, its still not working
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lil' dragon
(@MWilliumz) reported
@bt_uk Had THE MOST AWFUL installation of broadband we've EVER experienced. Engineer damaged our sound system, damaged house by drilling straight through middle of house brick, cables hanging out as he'd left tools at home, left his mess inside & outside. End result no services!
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Michael Rogers
(@mpr147) reported
Appalled (but not surprised) by how @bt_uk reacted to a fault on our line. The issue was your fault (reported by contact staff) and you cut us off from the internet and cannot reconnect us until Tuesday. I work from home. We have two young children. Not even an apology.
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Dyln 🍀
(@dylnlittle) reported
from
Paisley, Scotland
@btbusinesscare Help me with what your internet is garbage decides to disconnect every 5 mins
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using
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Pablo
(@pablomcfc83) reported
@mpr147 @bt_uk Bt tv is the worst experiment going
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Dave Lockyer
(@dailockyer) reported
@btsportrugby @btsport When will people stop trying to mitigate terribly dangerous and **** technique. How that's only a yellow is breathtaking.
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Carly Campbell
(@CarlyCam19) reported
@bt_uk Thank you I will do that now, never had any problems before but this is getting ridiculous
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john durant
(@johndurant63) reported
@bt_uk @stealthdonkey Thanks for making me wait 5 hours for you engineer to install broadband cancel my order ASAP ans send me a bag for returning hub Terrible customer service Last point without customers you don't have a buisness
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Iain
(@IMBezza) reported
@wlcustoms @bt_uk We had exactly the same, but it's OK they fixed it by sending me a new hub which cannot hold a wifi connection... oh, wait... Seriously though sorry to hear you have issues. Here's hoping BT sort themselves out PDQ... highest prices, worst service.
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Eqoze
(@AustinTombs) reported
@bt_uk your companies an actual joke. Call as we’re having issues (High ping, packet loss, Download speeds 10% of what they should be). We’re told our appointment for our upgrade next week has been cancelled and an engineer will be out on the 17th for our issue with the line.
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Michael Rogers
(@mpr147) reported
@pablomcfc83 @bt_uk Agree mate. We pay extra for Now TV but the internet hardly ever works for us to access it. We just wrote that off but some days we can’t even watch the basic freeview channels as we ‘can’t get a signal’. We’ve learnt from our mistakes. We will go back to Sky asap.
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Bethany 💚
(@Bethkerrrr) reported
@bt_uk are you able to help me upgrade my package here? I want to add BT HD on, trying to watch MotoGP in standard definition is soul destroying. TV won't let me do it and neither will online 🥲
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Si Hayton
(@halfblindboy) reported
@bt_uk for the second time this year I am without broadband and getting no help from anyone at your company. Last time it was two months. This time I’ve had full fibre for 14 days and only been online with it for 4 days….. this is getting ridiculous #DejaVu #sickofthis
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UTD we stand
(@deancf1) reported
@bt_uk Rubbish can’t even fix an internet outage my home internet has been down for 4 days now sent out an EE hub and that is worse than rubbish nearly out of my monthly 4g on my contract awful service
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Alison Pickstone
(@Fanackerpin) reported
@bt_uk Hey BT, just got my broadband set up this week but I'm struggling to get reward card. Following the link doesn't show my new account number. Help?
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Joseph Jacob
(@JoeMFCForLife) reported
So annoyed i cant watch the game tmr. So stupid how u cant watch the 3 oclock games on tv @premierleague @SkySportsPL @btsport