BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Elgin, Glossop, Wallsend, Middlesbrough, Christchurch, Batley, Manchester, Ripley, Glasgow, Tamworth, Uxbridge, Newport, Blackburn, Perivale and Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Elgin |
Phone | |
| Glossop |
Internet | |
| Wallsend |
Internet | |
| Middlesbrough |
Internet | |
| Christchurch |
Wi-fi | |
| Batley |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Silverlance
(@silverlance35) reported
@bt_uk I am getting extremely frustrated with you guys now. After repeated issues last year, I've had to put yet, another complain about the broadband. Yesterday it disconnected twice (almost every Thursday now) during my stream and before hand
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Ollie
(@TheOlyvr) reported
@allandm1284 @AlanC_44 It’s more common than people think. Our estate has 400+ houses on it built in 70s. If @bt_uk got their fibre onto our street everybody would switch in a heartbeat. Everyone is sick of virgin but they have the monopoly on the estate. Virgin forever going down!
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Jlesterrr
(@lesterr217) reported
@btsport Can you tell me why my BT doesn't work? Been over a week now.
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David Nicholas Wilkinson
(@DavidGuerillaII) reported
Am being bombarded with phone calls from @BTCare @bt_uk so many. They say they are BT Open Reach or BT Customer Care but their English is not great and the way they talk makes me think it a scam. I have tried to ring the real BT but can't get through. Maybe lines busy re scam?
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Mike Burke
(@ukmikeburke) reported
@bt_uk Hi, any update on the broadband outage for Warrington Exchange?
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Martin Boyle
(@MartinRBoyle) reported
@bt_uk Dear @bt_uk , whilst indulging yourself aligning with virtuous current themes, could somebody spare a couple of minutes to connect us to the internet and landline? It’s only been 13 days since we moved house and requested the same products and service as the previous occupants.
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Aidan Brennan
(@braemar88) reported
@bt_uk I am now informed engineer will come on monday 5 days after I reported my wifi down.
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Aidan Brennan
(@braemar88) reported
Really disappointing service from @bt_uk today. Engineer never showed up and no explanation.
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Tim Eades
(@TimEadesFS) reported
@bt_uk we currently have no internet connection in our area, modem flashing pink, any local issues?
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Stuie B
(@Stuie_22) reported
@bt_uk Well then, @WeAreOpenreach need to get involved in this conversation. Apparently there is nothing @NOWTV_It can do as it all depends on them. This is the problem with monopolies. No consequence for being useless 😠. (sorry Paddy, but every one is passing the buck!!)
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K.Cummings
(@KEIFFERDUDE) reported
@bt_uk Why do you make it so difficult... Virtually impossible to cancel a monthly sports pass!!!! Where in living hell have you hidden this process in the MyBT section of accounts???
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Stuart Rowlands
(@StuRowls) reported
@bt_uk hi, i had a repair on tuesday (VOL055-6041031479198) had new master sockets installed and broadband resynched to get my speed back to what it was. Internet has been dropping intermittent all week, and has been bad tonight, orange light on router 5 times in last hour.
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Rouge Noir (898)
(@Jules_Clarke) reported
@bt_uk What perplexed me most was the dog thing was quoted as a health and safety issue, from a postman? FFS
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Honestyandintegrity
(@Honestyandinte1) reported
@bt_uk Thanks Nicola. I'll give them a try. BT's customer service is very unhelpful and seem to communicate with the technical team by messages and said they couldn't redirect my call. When I eventually got through to the technical team even they had to escalate it up- no idea to whom!
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Sian Eades
(@mogwai283) reported
@bt_uk we currently have no internet connection, modem flashing pink, any local issues?
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#CitizenofNowhere
(@HelenMaryPike) reported
Bloomin' @BTCare needs a smack on its bum. 45 mins I was down.
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James Green
(@Fly_Highley) reported
@btsport hi can you explain while paying you £42.49 a month for like seems like ever, I can’t watch any of you channels today?? 1 very annoyed customer.
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Shabnam Stein
(@Shab_stein) reported
@bt_uk is EN4 area having broadband issues?
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Brian Beattie
(@BrianBeattie5) reported
@bt_uk What utter crap, u are robbers
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michael
(@michaaeel1991) reported
@bt_uk hi there - we were due compensation for a delay to our service installation by about 2 months. I was told this would show on my account within about 14 days but so far can’t seem to see it and today for a bill for £29.99. Is there a way to check when it will show? Thanks
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chris
(@chris38882238) reported
@bt_uk is there an outage in Hebburn south Tyneside? My internet is dropping every 2 mins or so
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A M
(@zipperiah) reported
@VeraJus2 @Barredspiral @bt_uk No its just 3 people who took awful penalties. White English people have missed pens in the past and you don't see them being hailed as heroes. Absolute nonsense. "Risking their lives and careers to defend a country" Wake up.
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ZachhKappa
(@ZachKappa) reported
Don't even know what to do about my internet anymore, can't upgrade it, constant 200 ping spikes on ethernet, tried everything, @bt_uk sent like over 15 engineers to my house and still have not fixed the problem cbaaaaa
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Ed Roast
(@Spitroast2006) reported
@bt_uk when can someone sort my WiFi issue? Engineer finally came out today (only 18 months waiting) and he said "speed to router is fine, must be the WiFi. I can't help with that". Then left???
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Andrea
(@weaves70) reported
@bt_uk have left my 85 year old mother without phone for 2 days after botched attempt to connect her to broadband. Dangerous as her careline emergency call needs it to work. 1st customer “care” person lied to us, 2nd one better but still no phone. #btuseless
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David Coleman
(@DavidColeman33) reported
Currently a @BTCare residential FTTH customer and desperately want to switch the account to @btbusinesscare. But I'm told that I have to see out my residential contract! How dreadful ☹. No such problem at my other location moving from @virginmedia residential to business!
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Doyle692017
(@TonySim32342113) reported
@scottnicholls78 @SpeedwayGP @btsport Why is Jason Doyle apparently so slow nowadays? He's got everything apart from speed, so what's wrong and why didn't he know this before last night?
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KRC
(@mkrc82) reported
Great to see speedway back on @btsport Great coverage esp compared to the poor effort by @Eurosport_UK not showing the SEC. BT sport showing how it’s done. 👍🏻👍🏻
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Mr Kipling
(@MrTund) reported
@bt_uk my service has been horrible since last night (non existent) I’ve done the landline and postcode check. I’d like to claim compensation pls
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Brab x
(@brabbyx) reported
Internet hasn’t been working properly all week and now it’s not working at all and now the ETA for a fix has been removed🤡 @bt_uk