BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (16%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Selby, Birmingham, Southwark, St Austell, London, Hammersmith, Slough, Crewe, Oldbury, Maidstone, Northampton, Staines, Luton, Halifax, and Newport.

City	Problem Type	Report Time
Selby	Wi-fi	2 hours ago
Birmingham	Wi-fi	2 hours ago
Southwark	Internet	2 hours ago
St Austell	Internet	2 hours ago
London	Wi-fi	2 hours ago
Hammersmith	Internet	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J (@JLingy69) reported 3 minutes ago

  @bt_uk do you guys bother solving issues or just ignore customers???

• 
  Asif Rana (@HounslowParking) reported 5 minutes ago

  @bt_uk I'd like to know why your business broadband so called service, can only compound its utter uselessness with skyscraper level brain numbing stupidity? I thought @vmbusiness was utterly indescribably ****, until you came along. You literally make them look like geniuses.

• 
  bazzer (@thematrixzion) reported 6 minutes ago

  The @bt_uk app is a load of crap it updates you can’t use it even to turn my kids Wi-Fi back on

• 
  Nikki Anderson (@NikkiOsbor4715) reported 6 minutes ago

  @bt_uk OVERCHARGED by this awful company again.... emailed them...no response, telling me on twitter to phone them and wait for hours for the phone to be answered. Contract up soon cannot wait awful company. GIVE ME MY MONEY BACK how can you overcharge me 🤬🤬

• 
  JohnBLFC20* (@Johnb2005) reported 8 minutes ago

  @NickLFC82 seen his latest crap about selling him for 80m, one muppet him living off a tweet btsport once read out

• 
  Trevor Chenery (@Krisp06) reported 10 minutes ago

  @countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.

• 
  Paul stagg (@Staggly) reported 10 minutes ago

  @bt_uk @ralphaverbuch but they will put you hold , be rude to you and ultimately do nothing - we are paying for service that you are not providing - answer us on here

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 15 minutes ago

  Finally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog

• 
  Mark Dunlop (@JMarkDunlop) reported 16 minutes ago

  @Benleo @BTBusiness @bt_uk are very similarly disrespectful. Raised a formal complaint and they fumbled like inept foreigners who did not intend to care, and then suddenly dropped off a call but never picked my case back up. And that was 17 days ago ...!

• 
  SeanMynyddLlangynidr 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇮🇪 🇵🇸 (@SeanLlangynidr) reported 19 minutes ago

  @bt_uk are a waste of human breath, and are Olympic standard liars. It's now the Communications Ombudsman, your service is an utter shambles.

• 
  Nikki Anderson (@NikkiOsbor4715) reported 20 minutes ago

  @bt_uk When are you going to sort out the problems you have. I CANNOT log into my account have not been able to for two days now. What the heck is going on. Awful company, need to get rid of you. Shame really I have internet, phone and 4 mobile phones all going. Had enough😡

• 
  mpc (@Scampicus) reported 24 minutes ago

  @bt_uk you have sent me around in circles while promising to get a person to speak to me. Blatant lying and disrespect for the customer!

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 25 minutes ago

  @stokeygurl @bt_uk Sadly, BT are fobbing you off. This is a known issue and clearing your cache won't work. If it does by all means come back and update us. I've calIed 150 several times now about this issue and no resolution. I have asked for a paper bill and 7 days on and I'm still waiting.

• 
  Larissa Collins🇱🇹🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CollinsLarissa) reported 27 minutes ago

  @bt_uk So you’re making an upgrade I never asked for and it’s still cost me over an hour on the phone because you can’t get your appointments in the right order. I don’t care about your rigid systems - I’m the customer. I care even less that ‘AI did it’ - you trained it.

• 
  Faye Carter (@FayeLcarter) reported 29 minutes ago

  @bt_uk I have been passed around for 2 hours between different teams to get a new hub. I get a different answer every time. I have a message from the first one saying a new hub will be sent he just needs to put me through to the tech team. Please can someone HELP

• 
  AFCdonnilad (@afcdonnilad) reported 31 minutes ago

  Formal complaint incoming. @bt_uk @EE @OpenreachHelp Order placed 6 April ahead of house move on 15 April. Install promised 22 April. Now pushed AGAIN to 5 May with ZERO explanation. Repeated 48hr “updates” that deliver nothing. No broadband, no TV, no smart devices pt1.

• 
  LadyBlues The question is always Cui Bono? (@Ladyblues666) reported 31 minutes ago

  @TweetForTheMany @bt_uk @EE I switched away from Virgin because of connectivity issues. Hope yours is better.

• 
  keely (@keely490544) reported 33 minutes ago

  @bt_uk absolutely diabolical log in **** with BT now . email, password, code to email & code to mobile WTF

• 
  Angry Scotsman (@Ang_ryScotsman) reported 34 minutes ago

  @bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.

• 
  KG40 (@KG40332532) reported 36 minutes ago

  @bt_uk I already tried that. It continues to say that fault is on BT's side. Please fix this.

• 
  Stockport871 (@stockport871) reported 38 minutes ago

  @bt_uk Been over 7 days since team manager Dan promised me a same day call back due to multiple huge errors on your part, any idea what’s happening?

• 
  SeanMynyddLlangynidr 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇮🇪 🇵🇸 (@SeanLlangynidr) reported 40 minutes ago

  @bt_uk I must have spoken to at least a dozen guides over six weeks, spent well over 20 hours of my time listening to lie after lie after lie, and crap muzak. Being told that I have informed BT that problem has been fixed three times is sickening. I've got absolutely nowhere. I'm done.

• 
  Gavin Cook (@gjc_cook) reported 40 minutes ago

  @bt_uk you’ve sent me a returns label to an email address I don’t have access too. I cba to ring so can we sort it on here please. Also, I’m sure I paid for the equipment when I started the service so why do I have to send it back now?

• 
  Graeme Davis (@GraemeDavis) reported 44 minutes ago

  @bt_uk Your comment sounds fine @bt_uk but your team in this line appear not to be authorised to cancel an appointment and not rebook it. How do I contact someone whohas the authorisation to do this?

• 
  Holly ®️ (@tctantan) reported 49 minutes ago from Exeter, England

  Almost a yr after i left...and im still getting emails and texts from @bt_uk telling me my bill is ready .. plus they never paid me the money they owed me #BT #EE make it stop

• 
  Sad Banana (@SadBanana9999) reported 50 minutes ago

  @bt_uk @ah_potts What “cache what cookies”?? All other apps working just fine. I cant log in BT only. I have been trying for ages! You have sent a bill and I cant access it . Really terrible service😡😡

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 51 minutes ago

  @bt_uk Your new "2FA" is completely broken as the phone number is not validated. I was able to connect using a temporary number in Cyprus to get my "security" code... It adds nothing to security.

• 
  DemonicSuccubus (@MissSatanism) reported 54 minutes ago

  @bt_uk We’ve done this. But they don’t help. You guys give no help whatsoever. You are genuinely useless. How can you not provide an update based on postcode?

• 
  Vicky Johnson (@VicJohnson04) reported 57 minutes ago

  @skytv £39.95 (installation fee!) to send out a new sky box when I’m already a very loyal customer. Daylight bloody robbery @bt_uk I think you’ve e got yourself a new customer

• 
  Mark Haynes (@IQuitMuskspace) reported 1 hour ago

  @bt_uk Why am I always chasing you lot up? Service is in the weeds. Pathetic.