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BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Burntwood, Normanton, Manchester, Batley, Glasgow, Crawley, Trowbridge, Hammersmith, Birkenhead, London, Didcot, Portsmouth, Birmingham, Enfield Town, and City of Westminster.

CityProblem TypeReport Time
Burntwood Internet 5 hours ago
Normanton Internet 11 hours ago
Manchester Phone 12 hours ago
Batley Wi-fi 13 hours ago
Glasgow Wi-fi 13 hours ago
Crawley Internet 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ligarius
    colin lewis (@ligarius) reported

    @BTCare Now a BT outage as well until midnight we have been informed. Country already in in the dog pound.

  • pag_eyy
    Pagey (@pag_eyy) reported

    Hello @bt_uk I have been without internet and landline use since Friday 11 February. This has been reported and being treated as an MSO. However despite speaking with various operatives and informing them of such, no one else on the area is experiencing problems.

  • julesnorton
    Julie Norton 💙 (@julesnorton) reported

    Bit the bullet and switched from sky broadband and TV to @bt_uk for better service arranged weeks ago no switch on yesterday called today and told have to cancel and re-order will take at least a week now left with 3 kids in half term no WiFi and no TV - help!

  • sewell7
    Andrew Mark Sewell (@sewell7) reported

    @bt_uk But a £11 monthly price hike is more than a 10% increase! I’ve been very loyal to BT for 10+ years but after a series of appalling customer service blunders this is very definitely the last straw.

  • Fokmisterutd
    Alan Mörris (@Fokmisterutd) reported

    @bt_uk sent a DM to openreach and completely ignored, new property ,BT hub 2 under stairs in cupboard no signal in kitchen and very poor in bedroom above, onto BT for 40 mins yesterday did some remote stuff no change, forums suggest this is a bad router , £50 a month!!!

  • Smashi01
    Smashi🐝⚽️💙 (@Smashi01) reported

    @ianmcfc123 Yeah it's f*kin disgusting. Cancel @btsport @tntsports and watch it on Sony Ten..

  • Tomahol1
    Tom Holland (@Tomahol1) reported

    50 days since @bt_uk internet stopped working. 2500% of the 2 working day fix time, as a result I'm owed £403.20 in compensation. Now up to 6 resolution dates missed. @WeAreOpenreach SSKMD MSO ongoing for 104 days. #stilloffline

  • OCWQuizzes
    Only Connect Wrestling (@OCWQuizzes) reported

    @parttimeblank @davemeltzerWON AEW is actually more accessible here (BTSport is a paid sub, ITV is free). But it's on at stupid times, and the ITV catch-up player is the worst thing in the UK.

  • DarshalleS
    santo hack (@DarshalleS) reported

    So according to ryan on @bt_uk live chat, bt's policy is to use poor security and insecure security questions and answers. It is against their policy to allow customers to use secure answers to their security questions. #cybersecuritytips #CyberSecurityAwareness

  • LumpyEarthling
    CaptainLump (@LumpyEarthling) reported

    @btsport Please fix your media player. You can't watch full screen without great big play and 10s icons in the middle of the screen. It just never goes away even if you don't move the mouse.

  • emmaa_w
    εmmα (@emmaa_w) reported

    @bt_uk our new BT broadband was supposed to start yesterday, first it didn’t come on until today and now it’s all up and connected it’s not working, the light on the box is blue but nothing on the devices is loading

  • POULTONGIRL
    CHRISTINE WILLIAMS (@POULTONGIRL) reported

    @EE how do I cancel my plan and move to SIM only with @bt_uk ? Who do I contact first to start the process?

  • Dean_Reeves
    Dean Reeves (@Dean_Reeves) reported

    Can you get all the crap at the bottom of the screen off please @btsport

  • penfoldevans93
    Paul Evans (@penfoldevans93) reported

    @bt_uk Not really that committed are you. With the huge hike in energy prices I’m sure the up and coming rise of over 14% in the cost of broadband will really help. Very disappointing. Will definitely look elsewhere

  • Celia8Falconer
    Celia Falconer (@Celia8Falconer) reported

    @btsport coverage of ManCity game is shocking - sound intermittent, pixelated picture - is this what we pay for? 41 mins in and still no resolution

  • pag_eyy
    Pagey (@pag_eyy) reported

    @bt_uk Can this be down through DM please?

  • Fokmisterutd
    Alan Mörris (@Fokmisterutd) reported

    @bt_uk Hi Dee, thanks for the offer but as I already pay £50 a month and don't receive a decent signal I wld probably look at moving it myself but the contract is up in November so we may look at alternative supply. Regards Alan.

  • ickle_moo
    Kylo (@ickle_moo) reported

    @bt_uk @thechrisish Amazing justification @bt_uk , customers are buying a product you sell, so that explains it🧐 the way this company fails at customer care never ceases to amaze me, did you even read your reply before you posted it?

  • veritysmart
    ➕V E R I T Y➕ @verity@mastodonapp.uk 🌱♿️ (@veritysmart) reported

    @bt_uk I did but all sorted now - not going up, letter was wrong. Advised it’s a blanket (unhelpful & distressing to get) sent to everyone irrespective of whether their package is increasing or not. I’ve made this a complaint given you are sending these out to vulnerable customers😔

  • Fokmisterutd
    Alan Mörris (@Fokmisterutd) reported

    @bt_uk Why should we have to pay extra for boosters to get the signal around the house as paying £50 a month as it is, BT advice don't put in a cupboard, BT fitted router in cupboard under stairs at floor level, brilliant.

  • tait_obe
    Tony Tait OBE (@tait_obe) reported

    @bt_uk dreadful experience adding sky sports to bt tv package. 5 days on and still not sorted. 5 phone calls endless passing from one person to another. 2 hours today on hold and it’s still not sorted. Please please help.

  • pag_eyy
    Pagey (@pag_eyy) reported

    @bt_uk Paula. No one else in my area is experiencing issues with their landline and/or connection, so I fail to understand why this has been classed as MSO. Please let me know all the details that you have.

  • richthestag
    Richard (@richthestag) reported

    @bt_uk Hi Nicola, Not sure what else can be done. Just that every time a contractor does some work in the pavement, we loose our service. 2 days without WIFI is not very handy especially with a student trying to study. Engineer due tomorrow . Not really a good service from BT.

  • shearn1986
    Shawn Hearn (@shearn1986) reported

    My @bt_uk+@O2 bills will now increase by stupid amounts. Add in the expected council tax increase, plus the other increases for food and necessities, it’s no surprise people can’t afford to live. When you take out a contract you work out your budget. Companies smash it to bits.

  • triscoe
    𝙅𝙤𝙚 𝘿 🎾 (@triscoe) reported

    @bt_uk this ongoing issue with my WiFi needs escalating now. Beyond fed up with it. It is something at your end, that is not allowing certain apps to be loaded. Some sort of content block??

  • EmmTheBookWorm
    Emma Russell (@EmmTheBookWorm) reported

    Any chance @bt_uk can update on internet outage in BD20? Even your app has died. #techfail #WorkFromHome

  • SandyDB_xx
    Sandy (@SandyDB_xx) reported

    @bt_uk I did log in and as an existing customer £19pp??? 😳

  • simonkirby86
    Simon Kirby (@simonkirby86) reported

    @bt_uk I’ve messaged about an open complaint that you’ve yet to respond to. It was raised because you’ve refused to tell me how much my mobile deal would cost if I changed the number of SIMs on it. It’s against the rules but you seem to have forgotten that.

  • StevenGradidge
    Steven Gradidge (@StevenGradidge) reported

    The @btsport app is utter ****. Refuses to stream correctly via Chromecast

  • RussMichaels
    Russ Michaels (@RussMichaels) reported

    So according to ryan on @bt_uk live chat, bt's policy is to use poor security and insecure security questions and answers. It is against their policy to allow customers to use secure answers to their security questions. #cybersecuritytips #CyberSecurityAwareness