BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Reading, Northampton, Sale, Birmingham, Edinburgh, Wareham, Liverpool, Manchester, Bristol, Basildon, Glasgow, London, Bargoed and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Reading |
TV | |
| Northampton |
Internet | |
| Sale |
Internet | |
| Birmingham |
TV | |
| Edinburgh |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Wehavetogobackjack
(@Wehavetogobkjak) reported
@bt_uk If you don't tell me specifically the amount of compensation coming off of my next bill then there is a high chance it will be the last bill I have with you. I don't want a link. I want a personal customer experience from you, who I have paid for 2 years my money to.
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Lady Gwawr Williams
(@Gwawr_and_Siwan) reported
@bt_uk Please can someone sort this out for my elderly mum! Ongoing since June. Changed from copper to fibre broadband but has been told she can't keep her old number (had it for 65 years). She lives in a very rural area and mobile signal is awful - landline is essential!
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j
(@sunsayshi11) reported
@bt_uk Is there a problem with the WiFi in Chelsea/Belgravia area?
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steve
(@steve_msn) reported
@bt_uk DO NOT GO FOR HALO IF POOR / NO EE SERVICE! Over sell you something that’s a complete waste of time! Disgusting customer service - 5 hours on phone calls & more messages. Took 6 days to plug us back into cabinet that some engineer removed!!
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Gemma
(@gemscottRVN) reported
@fmworldbyamanda @bt_uk Ours is down as well. We’re in Hertfordshire
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Lee S
(@underarm_ace) reported
@MariePercival4 @btsport It depends who picks up the rights so too early to say. Prime have ATP to end of 2023 and WTA to end of 2024 so another year before it's a problem.
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Keep away from the madding *****
(@EvLenz) reported
Ah. There's never a day without problems. Now @bt_uk isn't working.
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Chris Snaps of Scotland Thomson
(@SnapsOfScotland) reported
Internet down in Dumbarton @bt_uk ? #Internet #bt #Scotland
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk @OpenreachHelp so it's acceptable to come onto private property but when we try to actually speak to someone about it get a load of unrelated automated options, hung up on and told to fill out a form that doesn't work. Just how I like spending my day
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Maya Sollen-Norrlin
(@Maya_s_n) reported
@WeAreOpenreach No I did not. I was driving behind them. They had the "working on behalf of openreach" on the side of the van. Perhaps @bt_uk can help? A "sorry we don't know who this is" is not good enough.
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Sam Bull
(@bully2100) reported
@bt_uk Hi my customer hasn't come back to me. So I presume all is good thanks
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Darren R
(@Kainz_UK) reported
@bt_uk Hi Nicola, unfortunately as expected all is good on the checker. I spoke to someone at BT and they did checks and said the same. Having spoken to a few residents here they’ve also noticed a drop or no EE signal lately.
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Gemma
(@gemscottRVN) reported
@bt_uk still no resolution to my lack of internet. Went through text system. No reply to refreshing the connection. Can’t restart hub through the app.
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Flower Power Lymo
(@LymWild) reported
@essentialimages @bt_uk @BT Didn’t see this. Am ok here but SLOW
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Jane of Yorkshire. Rejoin 🇪🇺💙
(@janecomben) reported
@AdeleMCooke @bt_uk Hi sorry no, nothing personal but I would never speak to anyone from the mail as I would not want my name associated with anything you publish
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Jammey D
(@_jammeyd) reported
@bt_uk had broadband outages at least 6 times in the last 4wks (including right now), been running at 1/2 speed I'm paying for since the first outage. Why am I paying for a service when I’m clearly not getting it….
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Robert Melen
(@RobertMelen) reported
Day six of no broadband or phone thanks to @bt_uk 🤦 awful service. #btdown #broadband #bt
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S1dTR0tt3r147
(@S1dTR0tt3r147) reported
@bt_uk broadband down on the manor. Any ideas when it's back fam? Got bare tiktoks to film lads
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Lucas
(@LucasEdw) reported
My BT wifi has been down for the last hour, I've emailed and private messaged them on here and they reply with 'text this number' you will be charged, what awful service @bt_uk
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Julia
(@ChantyPied) reported
@bt_uk My elderly father is currently waiting for a bt engineer. Waiting for hours, promised for 10. Still nothing. Is that what you call a priority service?
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Andy Rae
(@Andy__Rae) reported
@bt_uk In the passed four days I've spent a total (so far) of nearly 4 hours on hold trying to talk to a customer services rep about my father in laws BT broadband that hasn't been working for months. Still on hold now 45mins and counting. Absolute useless service. Useless.
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Ely for Eli
(@HamzahAkram786) reported
@bt_uk I would like to talk about the Alexa Phone. We've purchased One of the phones doesn't work Tried to call up got nowhere Text messages to discuss costs Not happy
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Tom
(@Tom08561041) reported
@bt_uk why do I still not have broadband or landline a month after placing my order? Your phone app doesn’t allow the opportunity to speak to a human. Quite frankly your service is abysmal!
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Grace Barton
(@GraceBarton2065) reported
@bt_uk Are there any issues in the Lancashire area? My internet's kept going off all afternoon but down detector doesn't show any issues. :(
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Jason Horsford
(@PieVernon) reported
I have been waiting over ONE YEAR for @bt_uk business broadband to be installed with many failed/unattended installation appts and numerous unbelievably poor excuses - including another for todays 8am appt - despite SMS & emails confirming installation (ref IMP-110419290)
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Wayne sharpe
(@floydster6) reported
@bt_uk What an absolute joke of a statement. Guess you’ve never been to Staynor Hall in Selby. New estate with broadband worse than dial up 🤬🤬🤬
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OsamaBenGazi
(@BigBengazi) reported
@bt_uk worst ever decision was getting broadband with you. I work from home and my Wi-Fi has been down for weeks. A total of 6 hours spent on hold and no one picks up. The fact that you guys are aware of a fault in the area but not bothered to fix it, makes it more infuriating.
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Jason Horsford
(@PieVernon) reported
With a one year wait on your service being supplied and with zero suitable customer service, to “Work faster, smarter and safer” is a very hollow proposal @BTBusiness @btbusinesscare @BTGroup Where do I find the “solutions built for business”?
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Andy Rae
(@Andy__Rae) reported
@bt_uk My father in laws Internet has been down for months. I've spent over four hours the passed 4 days trying to speak to technical support and still on hold now for nearly another hour. Empty word from BT about helping the older generation.
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Sprout 🥬
(@RussBroom) reported
@bt_uk Seriously Brian? I mean it should be as simple as login - account - change password