BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Halifax, Mitcham, Pontypridd, London, Tewkesbury, Llanymynech, City of Westminster, Huddersfield, Newport, Islington, Oldham and Stockport.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Mitcham |
Wi-fi | |
| Pontypridd |
Wi-fi | |
| London |
||
| Halifax |
Wi-fi | |
| Tewkesbury |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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🇷🇸Freddie🇷🇸
(@FLK_Sports) reported
@DugganStephen27 @btsport Alas, as much as I hate BT, apparantly our stateside friends are having the same issues as us with ESPN. Seems like their problem
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Simon Tayton
(@SimonTayton) reported
.@bt_uk You have EXCELLED yourselves!! In trying to reinstate my broadband, you have cut off my phone service! I can't phone 150 to speak to you. I can't phone 0800800150 from my mobile because the network won't let me. I would like a senior manager to make contact with me now
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Kevin Muldoon
(@KevinMuldoon) reported
@bt_uk So BT closed an open complaint without resolving anything and didn't process a refund. This will be going to the ombudsman.
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The People's Movies
(@thepeoplesmovie) reported
@bt_uk Terrible broadband I've only been with @bt_uk since 26 Jan 2021 already I'm planning to cancel my contract feel ripped off
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Richard
(@RichardSummers) reported
@bt_uk So your BB is so bad that I need a 4G back up for when it goes down?
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The People's Movies
(@thepeoplesmovie) reported
@bt_uk It's never been faster 10mbps I was told it would be fast broadband when you've been average 75-100 previous supplier I was expecting a drop but not a drastic drop, feel ripped off biggest mistake going to BT broadband you have a cheek to. Increase monthly price 2.5 months 🤬
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Charles Roskilly
(@CharlesRoskilly) reported
@bt_uk I'm with @ThreeUK. Just thought you'd like to know about the calls so you can get them shut down. 👍🏻
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Michelle 🐢🐺
(@stormhasgone) reported
@bt_uk Or they could just fix their website so it actually works!
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Matt Collins
(@k0nG) reported
@bt_uk Judging by the posts on your help forum this is a similar problem to others since the latest automatic firmware upgrade to your Smart Hub 2.
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Matt Collins
(@k0nG) reported
@bt_uk The issue is exactly as the original tweet. Our Sonos cannot be controlled from a device connected to the 5ghz band of our network. Sonos use 2.4ghz. They are connected and can play audio fine via their preprogrammed alarms.
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rob duncan
(@rob_d85) reported
@BTCare dealing with the sale, all UK staff. Good service. Nearly a week after the supposed install no broadband and I have to deal with people that don`t understand me and refuse to do anything to help other than say "the process takes 24-48 hours, there`s nothing we can do"
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Nicholas Coulson
(@NicholasCoulso1) reported
@bt_uk @MoneyTelegraph hi I’m trying to get resolution to a problem. BT have separated my landline number from a full fibre installation. They admit the error but can’t seem to resolve. Writing to CEO but doubt he’ll see it.
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Kevin Muldoon
(@KevinMuldoon) reported
@bt_uk I've did all that. Your advisor did nothing. You've broke every one of your own complaint rules and wasted a ton of my time.
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OsteonMaster
(@MasterOsteon) reported
@bt_uk My gran has reported the issue multiple times and you lot do nothing and don't even try and help, bt customer service moto is money money money let's scam what we can.
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danny woodward
(@dannywoodward2) reported
@thepeoplesmovie @bt_uk No problem let me know if you fancy coming back with a new customer deal
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Matt Collins
(@k0nG) reported
@bt_uk The devices in my network are working properly. It is your router that had a firmware update on the 7th of April that seems to have caused this. I am not alone in this issue.
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Reve4rewop
(@reve4rewop) reported
@btsport very poor this weekend! We missed the end of two games of Australian Rules this weekend. Collingwood v Essendon and Adelaide v Hawthorn as the telecast was cut short!! Why is this?
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Kevin Muldoon
(@KevinMuldoon) reported
@bt_uk I was promised a month ago it would be dealt with. I was also promised I would be called and emailed about the issue. You did not. Now I've been sitting waiting on hold for half an hour trying to get through. I'm sick of this. Crap like this has been happening since I signed up.
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Chloe Cresswell
(@ChloeRaccoon) reported
More spam from @bt_uk telling us superfast fibre is now available in our area. Which is weird, as when we were with BT Business as an ISP, we had VDSL2 3 years ago, but the service was so bad we moved to @zeninternet instead.. But now we're on BT's marketing email list...
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Russell Carter ⚒
(@RC4HL) reported
@bt_uk Hi I’ve had digital voice (handsets etc) for a while now but I’ve never received a call on it - I can however make calls ! - can this be looked at for me ? - thanks
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Matt Collins
(@k0nG) reported
@bt_uk The fact that you have discounted my own troubleshooting and diagnostics out of hand is annoying. I have spent time trying to fix this. I am politely letting you know there looks like and issue with your product. Yet you brush me off and blame others.
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Michelle 🐢🐺
(@stormhasgone) reported
Why is the @bt_uk website literally the worst website to use?? Tried to book my home move and they set it as the entirely wrong date. And now when I try and change the date the page just never loads. This happens when you try and do pretty much anything on their website!!
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Matt Collins
(@k0nG) reported
@bt_uk I am talking to a device manufacturer, you (BT). The fact that multiple devices from different manufacturers cannot be connected to via your hardware suggests to me that it is the router is the issue.
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Kevin Muldoon
(@KevinMuldoon) reported
Another day calling @bt_uk because a few months ago they spontaneously started charging me for a second internet connection for no reason. Lots of promises of it being resolved a month ago and nothing has changed. Worst company I've dealt with in the UK.
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rob duncan
(@rob_d85) reported
@bt_uk Not 1 manager in your multibillion pound company is available to talk to or deal with it. Small business trying to get open after lockdown and nothing but issues and no one helping
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The People's Movies
(@thepeoplesmovie) reported
@bt_uk My problems are daily with broadband
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Barbara Marks 🇪🇺🇬🇧
(@Barbaramarks_13) reported
Four spam calls on the #landline this morning. Not sure why either @bt_uk or some sort of legislation cannot stop them. All hanging up today rather than there being a problem with our computer or our washing machine warranty having expired 😡
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Matt Collins
(@k0nG) reported
@bt_uk @frant101 This problem still seems to be persisting. Devices on 2.4ghz cannot communicate with devices on 5ghz. Is there a way to roll back the firmware upgrade?
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Johnny D
(@io_dal) reported
@bt_uk Issue is with the video unit, the sound has gone
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Johnny D
(@io_dal) reported
@bt_uk Hello, I have a tech issue with my BT baby monitor. Who is best to speak to about this? Thanks