BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (66%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Hammersmith, Birmingham, Smethwick, London, Teignmouth, City of London, Henlow, Croydon, Southwark, Barrow in Furness, Batley, Hereford, Wandsworth and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Saffron Walden |
Internet | |
| Glasgow |
Internet | |
| Hammersmith |
Internet | |
| Birmingham |
Internet | |
| Smethwick |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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John Williams
(@oneofthoseidoh) reported
@bt_uk on hold for ovef an hour this morning and then you cut me off. 4 hrs trying to sort a problem that should take 5 minutes. I give bt nearly a £1000 a year. Today I will be ending our families +40 year association with bt. Had enough.
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Jane Golby
(@weymouthwoman) reported
@bt_uk Appalling service again from BT as you send the wrong engineer for the second time on the same job! I’m told I have to wait till 21 Dec for broadband now despite having booked well ahead of my house move. Total failure of systems and simple listening
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cardiffbhoy
(@stephenrcardiff) reported
Ok @bt_uk . New fibre 1 installed today and now we have no Wi-Fi upstairs ! Can we cancel if this isn’t sorted ?
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Sally Cooke
(@sallysewandso) reported
@bt_uk I am checking whether my return has been processed. But in the interests of fairness and good customer service I would like reassurance that BT will review systems so that no customer is charged for a problem (delay in returns processing) that is not of their making. Thanks.
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Rosie
(@CatriRose) reported
@BTCare I spent 1hr 20 on the phone last night to your colleagues who were trying to fix the Now TV package I have paid for. I was told I would receive a text today confirming it was fixed but have heard nothing. Pls can you help?
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Tra la la
(@Tra8219) reported
@bt_uk Hi, In the past two days my internet has dropped out at least 10 times. Is there a problem in the CT9 area?
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Karl Wardlaw
(@KarlosW) reported
@bt_uk Hi on some channels which should be freeview we're getting v poor signal. Have restarted box,retuned channels and checked aerial connection properly all to no avail
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Nathan Kleyn
(@nathankleyn) reported
@bt_uk I've tried to call to cancel my broadband contract but your customer service line just says there's a problem and they can't connect me. Given that cancellation is time-sensitive, and BT doesn't seem to offer any other way to do this, what options do I have?
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Clare Wilkins
(@ClareMWilkins) reported
Yellow card retracted @bt_uk Mini hub arrived. Everything crossed for full telephone and internet service resumption tomorrow
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Eden Gem
(@edengem) reported
@bt_uk Hello - can you help. My mother’s landline isn’t working; she’s 89, slightly deaf and isn’t online. It seems there’s a 2-day wait to fix when I checked; she has hospital calls this wk so can you expedite plse?
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Gemma Knight
(@Blondie_Gem) reported
@bt_uk are there issues going on in Didcot today? Internet is down for both us and next door, I WFH and we can't get hold of you via phone.
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Ravioli
(@shefacedus) reported
Saw @Openreach engineers outside my house all day and became so hopeful. They've since left and still no broadband so... I emerge to Day 19 of total loss of service. Do I get a milestone prize at day 20? @bt_uk @OpenreachHelp
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Clare Wilkins
(@ClareMWilkins) reported
Yellow card to @bt_uk for no show of promised mini hub meant to arrive in advance of tomorrow day 22 of no service when @OpenreachHelp skilled exchange engineers are apparently booked to fix our problem. Does any of this ever work?
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CNN place
(@TheGamerChann12) reported
@DjIamLucky @bt_uk Hope you get an answer because my WiFi went down shout 3 week ago and they're still not giving out sorting any interest in fixing it. So they do is ask you to "pop your details for DPA" and your forgotten about. Lost my job because they can't send a trained engineer for the job
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Brendan Doyle
(@BD1888) reported
@bt_uk is there an issue with the email app? Can receive but not open emails.
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Baldy
(@DADam1988) reported
@bt_uk BD21 5LP. Internet down....?????
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jwhay123
(@jaywhay1) reported
@bt_uk I need to chat to someone and tonight won’t be any easier as most people will be home from work 🙈 basically It should NEVER be this difficult to chat to your supplier
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Freddie Cardy
(@CardyFreddie) reported
Don't know if it's the host broadcaster @windiescricket or problems with @btsport but the coverage of this England Women series there is an absolute joke #englandcricket
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CNN place
(@TheGamerChann12) reported
@Tra8219 @bt_uk Hope you get an answer because my WiFi went down shout 3 week ago and they're still not giving out sorting any interest in fixing it. So they do is ask you to "pop your details for DPA" and your forgotten about. Lost my job because they can't send a trained engineer for the job
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CNN place
(@TheGamerChann12) reported
@ClareMWilkins @bt_uk @OpenreachHelp Hope you get an answer because my WiFi went down shout 3 week ago and they're still not giving out sorting any interest in fixing it. So they do is ask you to "pop your details for DPA" and your forgotten about. Lost my job because they can't send a trained engineer for the job
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craig9333
(@933Craig) reported
@bt_uk I've been trying to call everyone I get some where they hangup on me I am getting fed up with the fail with my line
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MD
(@emdotdee) reported
@bt_uk how can I check my router is working properly? Ever since I regraded my wi-fi quality has been terrible. Still connected to internet but my devices (iPhones, iPads, laptop, etc) all lose connection. Even the Wi-Fi extender light goes red.
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Josh
(@rootofginger) reported
@englandcricket Wish the coverage from @btsport was better. I know they are relying on West Indies facilities but the camera angles and quality is terrible. The commentary sounds like it’s coming from the end of a tin can
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Jacquie Evans
(@jacquierevans) reported
@bt_uk Do you still have a live chat service? I need to downgrade my package but you can only UPgrade online (I wonder why). Can't find live chat. Prefer live chat to phone as you have a record of what was discussed.
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John Samuel
(@JSamuelatPlay) reported
from
Fair Oak, England
@bt_uk sat waiting to get through to customer services. 20 minutes and counting, listening to endless awful music.
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Clare Wilkins
(@ClareMWilkins) reported
@bt_uk Not to sound ungrateful what we actually need is a full service restored. We have no phone service and a temporary fix. We still need tomorrow to happen. Day 22
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CNN place
(@TheGamerChann12) reported
@stephenrcardiff @bt_uk Hope you get an answer because my WiFi went down shout 3 week ago and they're still not giving out sorting any interest in fixing it. So they do is ask you to "pop your details for DPA" and your forgotten about. Lost my job because they can't send a trained engineer for the job
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Tadpole Sun
(@TadpoleSun) reported
@englandcricket Can someone tell BTSport/Windies Cricket that the scorecard for WI Women has been covering the screen since the drinks break? …or is the video frozen but the commentary ploughing on? #btsportcricket Worst live stream ever!
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Anne-marie Walker
(@Priddeons) reported
@bt_uk fibre to premises been down since yesterday. Thought this didn’t happen with fibre? What is the problem and when will it be fixed? EN5
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Bean Zoomy 🎶
(@BeanZoomy) reported
☝🏼☝🏼 Still no change for such a terrible security breach @bt_uk #broadband Do you what to know if someone’s home? Are you stalking someone? Easy - Check their router to see if their device is connected. Had I known about this lack of privacy, I would not have switched to BT