BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Blackburn, City of London, Solihull, Newport, Birmingham, Hammersmith, Glasgow, Woking, Scunthorpe, Eastbourne, Tonypandy, Oldbury, Tonbridge and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Blackburn |
Internet | |
| City of London |
Internet | |
| Solihull |
Phone | |
| Newport |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon Stewart
(@gordstewart26) reported
@bt_uk When will the problem with the Firmware v.0.26.03.01286 on Smart Hub 2 be resolved. Been unable to use devices which require the connection between 2.4Ghz & 5Ghz for over three weeks now.
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Pj Malone
(@pjmalone1990) reported
@bt_uk why am I receiving overdue bills with a final notice for an account that was cancelled and never even used. This was already settled over a phonecall. Was told this £7.95 was for post and packaging. Post and packaging was free on my order which you cancelled.
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Matt Chalk
(@MttChlk) reported
@bt_uk @OpenreachHelp Is there a way to use a micro filter to create an Ethernet connection even though we’re on a fibre connection and the router is plugged into the open reach modem? My wife’s intermittent zoom calls is causing an issue.
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Chris McArthur
(@themad84) reported
@bt_uk Our WiFi is that bad we've had to update the router and put disks in every room just to get signal upstairs whilst paying £37.21 for it. Definitely looking for new provider after contract. Way too expensive. Utter ridiculous
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CC Shoreditch
(@ccshoreditch) reported
@bt_uk Nothing showing and my mobile data connection is now back on my phone, thanks for your help
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Arkhum
(@Arkhum_) reported
@bt_uk Fix ur Internet asap
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Pj Malone
(@pjmalone1990) reported
@bt_uk Issue is not with the suppliers. Was speaking to an engineer today and they had everything ready to go and repaired since the 7th of May. Also why am I receiving overdue bills for an account that was cancelled and never even used. This was already settled over a phonecall.
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John Maidment
(@maidmentj) reported
@wired2thebrink @OpenreachHelp @bt_uk Yip all good and well if you have phone signal. Plus bt help desk is 8am -9 pm. And these faults keep happening after 9.
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Ben Steventon
(@BonSteventon) reported
@bt_uk I’ve been having issues with SONOS and my Smart Hub 2. I’m told there’s a software update that you can push to my hub to fix the problem?
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Murun Buchstansangur Management
(@lowerformofwit) reported
@bt_uk Thanks - it's an issue with a local O2 mast. It's just that this has happened several times over the last year, outages that have lasted up to 24 hours. Never had the same issue with other networks
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misakimi82
(@misakimi82) reported
@bt_uk I give up! These responses are typical of the non-service I've received. You've not understood my complaint whatsoever. I'll never make the mistake of think BT is reputable ever again.
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Holly
(@HollyStaveley) reported
@bt_uk @John_McKee Did you manage to sort it out as I’m having the same problem. Well my hybrid connect has all blue lights. The signal lights should be white but for reason they are staying blue. I’ve got no where with BT either.
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E-fficiency Tech
(@Efficiency_tech) reported
@WedgwoodSimon @btbusinesscare Cloud systems have a "unreachable divert" option... You're supplier should have set this up to divert to an alternative number like your mobile if the system is down! Message if you need advice!
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Kevin Duncan
(@kevgod) reported
@bt_uk ever since we were convinced to switch from EE to BT - our broadband has been terrible. Drops out and then doesn’t come back for ages. Restarting smart hub over and over. Is it bad hardware or something your end? 5 years on EE with not a single issue please help
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Manchester United🔥🔰
(@UnitedNumber1) reported
Remember when commentators would just tell you what was going on in the match. Talking such horse **** now #CHEARS @SkySports @btsport
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Murun Buchstansangur Management
(@lowerformofwit) reported
@bt_uk Apologies, I was given the wrong information. The EE network checker says there should be a signal. We have a family plan and all our phones show no service
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Olaf 💙
(@OlafSearson) reported
Hi @bt_uk my @Sonos system isn’t talking to my router anymore. I see you can push out an update to get it working again. Can you help? Thanks
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Dan
(@DanMetcalf007) reported
@bt_uk Thanks for ruining my 2.4 and 5.0ghz channels. And don't be so ridiculous advertising this when you know full well EE don't guarantee signal inside the house, so that service is already flawed.
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sean
(@CFCtobin) reported
@mower02 @LFC @btsport Support your local mate
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Phoenix
(@Phoenix_Astral) reported
My god @bt_uk is actually the worst rn
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DEEUK🏴
(@DEEUK_) reported
@bt_uk my broadband is still not working it been off from 8am wtf
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Martin
(@yeahnotbad) reported
@OpenreachHelp so today your engineer decided to just not bother turning up to the fibre install appointment FOR THE SECOND TIME. With zero explanation. OpenReach is disgracefully difficult to get hold of. BT can't help us, we have now been waiting 7 WEEKS for internet. @bt_uk
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BulkSlash
(@BulkSlash) reported
Shame on @bt_uk for charging my 79 year old mother £320 to cancel her contract because they wouldn’t accept her internet connection speeds were all over the place.
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Daz
(@dalski1969) reported
@VodafoneUK So lately it’s very obvious your 4g has slowed down somewhat in London since you launched 5G just like @bt_uk has slowed down infinity broadband since they released Halo 🤔 Big name companies in the past have come unstuck by tricking the consumer like this #justsaying
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Murun Buchstansangur Management
(@lowerformofwit) reported
@bt_uk Hi 4G network is down again in Ramsbottom. This is becoming a regular occurrence. Any news why?
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Elle
(@elle_wag) reported
@bt_uk is by far the worst Internet provider....upload/download speeds are less than 1mb but won't fix it because "were too far from the mains".... 👎🏼👎🏼
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Jeff Norton
(@thejeffnorton) reported
Me: hi @bt_uk, I’ve been a loyal customer for nearly 15 yrs but my broadband is currently terrible (dropping zoom calls like crazy). Can you help? @bt_uk: We can only assist you if you sign up for a new 24 mos. contract.
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Dom Payne
(@dopmayne) reported
@bt_uk I’m having a terrible time trying to resolve this smart hub/Sonos issue. I keep being told different things by different advisors, with different timescales. Hugely frustrating
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Let’s Talk Premier League
(@LetsTalkEPL) reported
@9yrspodcast @btsport you just realised I'm an Argyle fan so there isn't anything you can beat me with because we are **** haha and yeah bro but this is BT so I expected better from them haha
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united 1999
(@talbot2610) reported
@ManUnitedZone_ @btsport Can’t go through all this **** again after the fiasco last time