BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Kirkwall, Barnstaple, North Walsham, Buxton, Southwark, Wandsworth, Hammersmith, Hackney, Bristol, Southport, Oldbury, Batley, London and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Kirkwall |
Wi-fi | |
| Barnstaple |
Wi-fi | |
| North Walsham |
Internet | |
| Buxton |
Phone | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Daniels
(@craigdaniels82) reported
@bt_uk @BTCare I’d still like an answer to this please? I need an update on when my fibre is being installed. I switched to BT for the first time and so far the communication has been very poor. I don’t see why you can’t come out, other tradesman are visiting homes.
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J.McDiarmid
(@McDiarmidJ) reported
@nicolatallantsw @btsport @SkySportsBoxing Has Daniel Kinahan broken any law in regards to #boxing
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2WB
(@2WB10) reported
@bt_uk No idea. I’ve emailed Nick Lane direct who I assume is still director of customer services? I imagine I’ll get a reply from his office within a few days. I’ve spoke to customer service team several times I see no need to keep repeating myself over and over.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@bt_uk Hi, I can receive MMS picture messages but I can't send them, the error I receive is 'Message not sent. Service not activated on network'
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Luke Turner
(@LukeTurner18) reported
@bt_uk do not go with BT shocking service, called up at least 4 times in the last two weeks and been on the phone over 2 hours every time! Still no answers!
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Valeria Meraz
(@valeriamerazc) reported
@bt_uk Every time we call it’s a different team member who says they’ll call back in 24hrs and they don’t. The latest excuse was that it was an OpenReach problem but we were under the impression that was all sorted before the last appointment (which the engineer missed Feb 3)
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TheSportsMaven
(@TheSportsMaven2) reported
@bt_uk how hard is it to move house?? Week3 of trying to bookin advance: incorrect orders, system and account issues, new orders cancelled, VENDOR ADVISED HE WAS BEING CUT OFF....TWICE, every advisor has a different plan. Over 24 hrs of call centre “conversations”#dontbuybt
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Chris Archer
(@KartAttack22) reported
@paulineb668LFC @bt_uk Agree with this, my console is 3m away max and its unplayable especially if someone else in the house is streaming on another device. I didn't seem to have this problem with TalkTalk at previous house
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Eze
(@ShushThem) reported
@alexw8297 @bt_uk We had bad internet one time and they spent us out 3-4 boaster for free. There really good
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WorkofArteta
(@WorkOfArteta) reported
@daddygooner83 @btsport @SkySports They are smart about their packages to maximize profit while compromising customer satisfaction. They don't care about us, they know we will pay whatever they want because we have to watch our teams play. So they use that to scrape as much money from us as possible. Sick.
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ivan
(@ivansito06) reported
@geekypastimes @bt_uk Lol it will come back give it time internet isn’t the issue
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Tosh Lal Chauhan
(@tlal05) reported
@bt_uk Ordered my bt halo 3 hybrid connect on Friday and so far not received it or been put on to the new tariff as part of my upgrade it’s shocking service once again I have had nothing but issues with your service #SortItOut
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𝐈𝐂𝐎𝐍𝐈𝐂 𝐈𝐆𝐆𝐘 𝐈𝐆𝐆𝐒
(@IconicIggs) reported
.@bt_uk why is my phone signal not working. I have literally # had no service/signal all day. And have restarted my iPhone several times. Please can you dm me so this is sorted ASAP
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ExplicitPlay
(@ExplicitPlay) reported
@oxi_b44 @geekypastimes @bt_uk Ping might be your problem, or you’re getting into those disastrous Diamond lobbies
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Barry tosh
(@Barrytosh) reported
@bt_uk Been trying to order TV and broadband since Dec 11th. TV finally sorted last week but still no broadband. Callbacks from complaints case management are being promised but not being made. How can I talk to the person managing the complaint?
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Pam Bradley
(@PumJum) reported
from
Middleton, England
@bt_uk is there a problem in my area again? 2nd time in 3 days that we don't have internet. LA4 area of Morecambe.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@bt_uk Yeah I've tried this, but they are already correct and it still doesn't work, it all went wrong after updating to Android 11
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Nicola Stone
(@NicolaStone) reported
@bt_uk my broadband has been down in CR2 7EW postcode since 3pm. Online says there is a problem but still no sign of it working. Any ETA on when it’ll be back?
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david stiling
(@dyingdavidov1) reported
@OneRandomDolly @bt_uk Terrible
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Liesel Parris
(@aquitaine100) reported
@bt_uk Internet and landline cable broken by a tree on 28/1. Reported on 29/1 No repair on either, no contact! Teaching from home, my daughter try to homeschool, son trying to do his degree on 1 hotspot . Not acceptable..where’s the customer service BT
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Self Raising Flower
(@SelfRaiseFlower) reported
@bt_uk help, all the HD channels have disappeared! Free view via the tv, if I swap the aerial, gets them, but not the you view box. Why? They were there yesterday! Tried everything suggested online
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LC 🗽
(@LeahClareLennon) reported
@bt_uk My BT phone doesn’t work. I’ve just tried to complain on your website... it doesn’t work. Can you provide any type of help?
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"Oxi"
(@oxi_b44) reported
@geekypastimes @bt_uk so the problem ist the internet provider?
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Braindead bootex
(@lbrodil) reported
@bt_uk no bt is dog ****
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OneRandomDolly
(@OneRandomDolly) reported
@bt_uk Well if that's the bt speed test, then it's stupid, it said my speed wasnt available and the second said it was running fine (average of 5-15mbps is NOT fine on a wired connection ) I'm sick of it all.
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Crovon
(@Jamescrovon) reported
@daddygooner83 @btsport @SkySports Their non HD is actually worse than standard definition. It’s like 360p Awful and not worth the money
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ExplicitPlay
(@ExplicitPlay) reported
@oxi_b44 @geekypastimes @bt_uk If you have a good upload and download speed along with very low ping (0-7) and 0% packet loss and 120hz display (minimum) with good map awareness, you should have no problems.
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Duncan Pollard
(@DuncanPollardT) reported
Hey @bt_uk . My Mum has been receiving nuisance calls from you. And your helpdesk can’t help. Aren’t you concerned?
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Martin Holmes
(@MartinHolmes68) reported
@bt_uk help with a package issue please.
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THE Arsenal
(@arsenaltillid15) reported
@daddygooner83 @btsport @SkySports And they have that stupid prick on