BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (62%)
• Wi-fi (14%)
• E-mail (11%)
• Total Blackout (6%)
• Phone (5%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Croydon, London, Peterborough, Brentwood, Aylesbury, Batley, Luton, Milton Keynes, Hackney, Northwich, Newcastle upon Tyne, Bristol, City of London, and Glasgow.

City	Problem Type	Report Time
Blackburn	Internet	1 hour ago
Croydon	Internet	1 hour ago
London	E-mail	1 hour ago
Peterborough	Internet	1 hour ago
Brentwood	Internet	1 hour ago
Aylesbury	Total Blackout	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Elton Murphy (@eltonmurphy) reported 6 minutes ago

  Hey, @btbusinesscare , our Business Broadband has been down all morning. Please check your DMs. Your website has been no help at all, sadly.

• 
  Mark Walder 🇺🇸⚛️🇬🇧🇬🇧⚛️🇺🇸 (@MarkWalder2) reported 13 minutes ago

  @bt_uk One of your exchange buildings has an alarm going off (BN6 9SR) there is no way to contact you about this by phone, it is annoying everyone is up at their windows and doors, could you please deal thing this issue!

• 
  Vince (@vinc3h4ll) reported 14 minutes ago

  @bt_uk don’t want you to close account! can’t login to web as your procedures require a billing account number and I haven’t had but account for some years

• 
  Berni (@BikerBerni) reported 14 minutes ago

  @bt_uk Yet again BT email not working.

• 
  Global_Mongrel (@Global_Mongrel) reported 19 minutes ago

  Why do some companies make it really difficult to contact and notify of an issue that will help their employees avoid fines or worse points on their licence? Especially @bt_uk. Not going to post the pictures publicly as don't want the crap that comes with driving issues.

• 
  Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reported 19 minutes ago

  I think that unless you get through to the Cheif Excutive office @BT_uk you waste your time it’s full of people that don’t listen or want to help My contract is up shortly and I’m looking forward to moving to a company with proper customer service, where you get treated properly

• 
  Jacki (@SportyOsteo) reported 25 minutes ago

  @bt_uk can you please update me as to when the phone lines will be back up and running in SS177BW No 149 has my elderly relative without a phone line and no communication for over 12 days. She has a help line that obviously works off your system. Many thanks. Jacki

• 
  MartinⓂ VOTE FOR CHANGE (@smeemartin) reported 27 minutes ago

  I’ll tell you what, @bt_uk do not muck around, when their internet goes down, it really goes down, 4 or 5 days, no problem for them, they can do that on a regular basis and frequently do🤬🤬🤬

• 
  Martin (@WASNAPPER) reported 28 minutes ago

  @bt_uk At the third stroke I will have been sitting listening to your terrible music on hold for more time than is bearable. In the meantime my 85 year old mother is still without a useable landline, is 4 weeks acceptable to you?

• 
  david bootle (@dbootsy) reported 29 minutes ago

  @bt_uk I was due a call back yesterday they never got back to me. Can you ensure somebody gives me a call back today? Please? DM me if easier.

• 
  This Brown Geek (@thisbrowngeek) reported 34 minutes ago

  Staying in an AirBNB and the place has an @EE TV box. Even if you record something, you CAN’T fast forward adverts on the recording. Why would ANYONE pay for this absolute bullshit?! Typical nonsense from @bt_uk I see you haven’t become less **** since I quit working for you clowns.

• 
  Kate (@ManiacSpaniel) reported 35 minutes ago

  @bt_uk I’m still blocked from my btinternet email weeks later. Your customer care person said someone would call but they didn’t. How can I resolve this? I have important information in that email account and you’ve stopped me accessing it with no warning.

• 
  Vicky Fraser (@bt_vicky) reported 37 minutes ago

  @bt_uk Loyal customer of many years here! Please can you tell me how to get technical email support?! Chatbot offering unhelpful advice and signposting to manuals and no reply on the telephone numbers provided. Ty

• 
  J (@jaysta1979) reported 38 minutes ago

  @jayclark0106 @EE @bt_uk Yes considering they are "the UK's biggest broadband provider" the service is not great. Already spent time on the phone to them and it still drops out regularly......

• 
  Andy250 (@Ministryofmess) reported 41 minutes ago

  @bt_uk can't get in touch with anybody about an Openreach issue. I keep getting text messages saying they are going to cancel our broadband engineer. Looks like a glitch in the system.

• 
  steven 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇱🇮🇪 (@weblivz) reported 41 minutes ago

  @bt_uk It says there is an issue in my local area. This should be a proactive service to my mobile to indicate there is an issue. Also, the diagnostic page just timing out is also an issue that needs fixed. Thanks for the number though, very helpful I knowing what is happening.

• 
  Tod ◣ ◢ (@tod1877) reported 43 minutes ago

  @measlewolf @bt_uk Steve @bt_uk are a terrible company, they did the same with my mom & dad,hours of calls & still couldn't rectify what they'd done,they disconnected their phone & then promised they would reconnect it with the same number they'd had for 50 years....1 year ago & they still haven't

• 
  Allan Hailstone (not Alan) (@allhailtwit) reported 44 minutes ago

  @bt_uk Hi ... I have a fault ref. no. from 12 July but when I login to track it, it says not found or "access denied". I have no phone service at all and have heard nothing from BT by email. Please advise. Thanks AH

• 
  Seán (@mylastsatoshi) reported 45 minutes ago

  @bt_uk Hello. ​A customer of yours in Ireland had their internet disconnected yesterday. The reason was down to a missed payment while they were in hospital. ​Payment was made in full this evening, two hours before your people left the office. All three of your agents were made aware of this individual's mental state. ​I trust you will retain call recordings from June 7th, 2026, I know I will. ​Good evening to you and yours.

• 
  erika x (@_erikacx) reported 46 minutes ago

  @weblivz @bt_uk Got the exact same problem now

• 
  Aaron Law (@AaronLaw92) reported 47 minutes ago

  @bt_uk It's never worked since signing up, I was told my account was being deleted so it could be recreated

• 
  Kyron Hodgetts (@poutingpou) reported 48 minutes ago

  @bt_uk thanks for the great service. Almost two months on, still no fibre connection and now you have cancelled my contract right in the middle of our daughter's GCSE exams revision. Well done everybody. Come on #BT get cracking

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 49 minutes ago

  @bt_uk @MickCondon ******, someone in BT's PR Team are having a bad day.

• 
  Ellma Cearuilin Franciscan🎗️ (@CCearuilin) reported 52 minutes ago

  Recommendations required for broadband. Currently with @bt_uk but their customer service is crap. Do any of them provide a decent service for a reasonable price? #bt

• 
  Karen ♿🌞💐 🇬🇧 🇺🇦🇮🇱 🇨🇦🇦🇺🇳🇿🇪🇺 (@MrsXXV25) reported 53 minutes ago

  @bt_uk I can’t see anything to describe what to do if the modem LOS light is red. This level of customer service is unacceptable. I’m physically disabled and it’s incredibly painful for me to get low down enough to see or work on the modem. Wish we’d never joined BT.

• 
  Daniel Factor (@DanielFactor79) reported 54 minutes ago

  @DavidPi74336203 @bt_uk Refuse to pay. If they send balifts round tell them to **** off

• 
  Barbara Starkey (@brassbubs) reported 55 minutes ago

  @bt_uk when are you going to fix your ruddy website. We have been unable to access our account since May! You replied that there is no fault. You are liars. We shall ve looking at leaving you and going to a company that actually cares

• 
  LillithVexx (@LillithVexx) reported 55 minutes ago

  @bt_uk I was hoping to chat online because my phone is playing up right now but there is no way of talking to anyone. I just want to manage my bloody hub but BT gave me a stupid EE hub so now I can't use the My BT app or the EE app to manage it???

• 
  Ian Robson (@GFX2001) reported 59 minutes ago

  @Ofcom @bt_uk I do not understand why it is so difficult to report Nuisance Calls / Hang-ups. You have to complete a very lengthy form for a Call. And each Call you have to re-enter all the details again. And then to get to the "I Am Not Robot" pictures that don't work.

• 
  Oluwatimilehin (@adebariazeez) reported 1 hour ago

  @bt_uk you guys are a terrible internet provider. How do you charge your client extra £10 because their direct debit failed. This is pure extortion!!!! @BTGroup @bt_uk