BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 10: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Oxford, London, Dagenham, Hereford, Birmingham, Halifax, Oldbury, Elgin, Islington, Shrewsbury, Redhill, Croydon, Cardiff, Glasgow and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Oxford |
Phone | |
| London |
Internet | |
| Dagenham |
||
| Hereford |
Internet | |
| Birmingham |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Westwood
(@dewks1983) reported
@bt_uk hey, my @4oD app on all my bttv devices hasn't been updated for over 2 weeks now. I have updated, reset and everything else but its still not working. Can you help sort it please?
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colin o'donnell
(@codney67) reported
@bt_uk Liase with Lesley in your Falkirk office…help ger get it sorted…BT continues to be the most embarrassing and awful customer experience anyway
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Pierce
(@PR__Official) reported
@jayjay20091 @bt_uk Does yours do it every day without fail? It’s pissing me off now. Absolute waste of money tbh!
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mel 🤍
(@estrofem) reported
One hour and I went nowhere with TalkTalk… not like @bt_uk is any better. They send me snail mail telling me I have new offers on my online account but in all the 2 years being with them not a single offer thrown my way. Always errors. They ignore my complaints.
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𝔜𝔲𝔫𝔤 𝔊𝔯𝔢𝔟𝔬 𖤐
(@yunggrebo) reported
Ordered broadband for certain date, engineer visits my new property without any notice so I miss them, I call bt, they have no clue, tell me my orders pushed back and to chase open reach myself.... this is the service I left Sky for? @bt_uk
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Hannah McBlain
(@mcblainn5) reported
@bt_uk I am having problems with my hub, it’s turned to flashing purple, I have checked all the cables and did a reset, still not working I am also with Virgin mobile so can’t text the number as it won’t deliver
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Gamer Twid
(@TWIDSTA) reported
@thegeefunk @bt_uk They basically try to charge us extra to get priority when things go wrong even though they should do that anyway when we are paying them for any service
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Vergixx
(@VergixxWasTaken) reported
@bt_uk hello? I was about to buy a contract for one of the offers you have on for the next 100 minutes, but then you take the site down for maintenance?? Could you have any worse timing? I'll probably miss out on this deal now.
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David Robson 🎧🎬🌈
(@DavidRobson84) reported
@bt_uk It's happened 5 times in just under 60 minutes. It gets to a point where you don't answer/just hang up and that could be important work calls I'm missing. But if you engage with the scammers, they call back all the more. It needs to stop.
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Mike Stead
(@tweetymike) reported
@bt_uk In a former life I was a telco engineer. I know how this stuff works. The Openreach staff I’ve dealt with have been excellent, the problem as always is in your BT Residential processes/systems. My beef is with the BT service delivery directors overseeing a broken outsource model.
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Oscar Delta
(@ODChivers) reported
@bt_uk We need a phone today. If you can't we need an emergency install of another line tomorrow
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Annabel Z
(@annabelouisa) reported
@bt_uk Hiya, I got a text yesterday saying the service had been fixed, all seemed ok but it’s gone down again this morning. We have an engineer coming out so hopefully they’ll be able to see what the issue is
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Foxy Horror Gaming 🦊
(@foxyhorrorgames) reported
Internet has gone off on my PC for no reason again, so much for these issues being fixed @bt_uk
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Revd Paul A. Carr (revPACman)
(@revPACman) reported
@bt_uk Nothing from anyone. I don't have a complaint number (will that resolve it sooner?) I've spent hours on the phone to several operatives. I can't send via BT website. Your people know this. I notice you are still charging me for full service too. This is very poor service.
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Don McCall
(@doncmccall) reported
@bt_uk Thanks for your help this evening. I can’t hide my disappointment and frustration at wanting to upgrade, however there is some disconnection and break in the new world of communication over data. Email and social media. Yet I must now call to do anything.
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Pierce
(@PR__Official) reported
@bt_uk What’s the point? I’ve been thru all this before. You’ll tell me the router is broken, send me a new one and once again it’ll be crap.. and I get no compensation or refunds for being without fully functioning internet. I’m fed up with how consistently rubbish it is. Sorry
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Dan Hall (he / him) 🏳️🌈
(@LimehouseDan) reported
@bt_uk Yes. But it just brings up a login screen.
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Rhoda Dakar
(@RhodaDakar) reported
@bt_uk every evening my internet seems to virtually shut down - as if it thinks we’re all in bed! And yes, I’m using my phone’s 4G to send this!! Terrible service!
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Pierce
(@PR__Official) reported
@bt_uk you need to sort your ******* routers and internet out! Every ******* night my WiFi just shuts down and turns itself off. So ******* irritating! This is the second hub4 you’ve given me because your first one was **** too. Sort it out you useless *****. #RefundMe or #FixIt
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Jay Lawton
(@jayjay20091) reported
@PR__Official @bt_uk Don't think it's just yours bud. Mine went down at 1am and hasn't come back on. Just an orange light.
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Oscar Delta
(@ODChivers) reported
@bt_uk Complaint filed and fault opened. Thanks
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Mike Stead
(@tweetymike) reported
@bt_uk @WeAreOpenreach hi there, I want to make sure the lovely bloke working on my weeks-old issue that @bt_uk have completely faffed, is not in any way impacted. All he did was give me a call to confirm what hadn’t happened and how he was going to try and fix BT’s shambles (my words).
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Kyle Murray
(@KyleKylemuz11) reported
@bt_uk Internet still not working after being told to wait until midnight last night. What was the point in upgrading to fibre? Are BT having a laugh at my expense?
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David Robson 🎧🎬🌈
(@DavidRobson84) reported
from
Lambeth, England
@bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…
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Mark jarman
(@Jarmanmark79) reported
@btcare really are **** Me:our internet doesnt work Bt:we have run checks and its fine Me:but our internet doesnt work and it worked fine last week Bt:we have run checks its working fine, u must have too many devices on it me&wife:(look down at our phones with no internet at all)
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Crazy Catipillar
(@CatipillarCrazy) reported
@bt_uk Companies like yours promoting this crap are dividing black people and white people.
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Saurabh_Penkar
(@saurabh_penkar) reported
@virginmedia Now its 3pm estimate ...so over 24 hours no internet ..wow ....for WFH guys this is a nightmare ...good going Virgin ...I doubt I will recommend it to anyone ....Never had such big downtime with @SkyHelpTeam or even @bt_uk
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Mike Stead
(@tweetymike) reported
@bt_uk He didn’t ‘bad mouth’ BT. He simply clarified what I knew - that the cease & reprovide *had not been done*, that the fault should not have been closed, and that he was going to help. You are the one needing managerial oversight for misrepresenting what everyone can see you wrote.
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Jennie Gyllblad Ⓥ🏳️🌈🔞
(@JennieGyllblad) reported
@bt_uk Morning - waiting on another cable from amazon to still check if the phonejack solution will work, but I can start doing the sim card thing on the hybrid now while waiting.
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Martin Pezet
(@mpezet) reported
@bt_uk my mobile data has stopped working; i've tried restarting my phone.. Full 5G signal strength but no data