BT (British Telecom) Outage

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

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Most Reported Problems:

Internet
(58.41%)
Phone
(15.77%)
E-mail
(11.11%)
Wi-fi
(7.21%)
Total Blackout
(4.95%)
TV
(2.55%)

BT (British Telecom) Outage Map

The most recent outage reports and issues originated from Hounslow, Birmingham, Ilford, Bognor Regis, Ryde, Brighton, Inverness, Croydon, Bromley, Dagenham, London, Leominster, Eltham, Dalkeith and Derby.

Hounslow Phone
Birmingham Internet
Ilford Internet
Bognor Regis Internet
Ryde Internet
Brighton Internet

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • tgm999 Tim (@tgm999) reported

    @BeardedBHAFC @f1broadcasting @SkyF1GP @btsport Sky hasn't decided shit mother nature did it's pissing down in Iowa they don't have an indycar race to show.

  • stevenkyle_sg Steven Gallagher (@stevenkyle_sg) reported

    Really am shocked at the service from @bt_uk thought it was getting sorted out turns out I was just fobbed off yet again

  • GaPeachUK Deanna VA (@GaPeachUK) reported

    @AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk I know it gets stick, but if you have Virgin in the area the wifi connection speed is phenomenal. 4 people in my house and no less than 9 phones/tablets/tvs/devices in use and no issues whatsoever. And I've always found their customer service brilliant.

  • eyesonjason Jason (@eyesonjason) reported

    @bt_uk Just hope its not at your end again, as may have to place a formal complaint as we are paying for a service clearly not as advertised.

  • eyesonjason Jason (@eyesonjason) reported

    @bt_uk I'll sort out the paperwork tomorrow. With price rises throughout the contract, if an engineer is required this seems to be the 4th time to call out in 20 months... We are barely getting 6 Mb/s tonight - and that lasts a second or two before dropping back down to the 100 kB/s

  • BirleySmash George Birley (@BirleySmash) reported

    @bt_uk no service in SW178TA London #Tooting please fix!

  • Abzs90 Abdullah (@Abzs90) reported

    Thanks to the worst WiFi in the UK @bt_uk haven’t been able to watch the boxing

  • feminism_etc_ Feminist Killjoy™️ (@feminism_etc_) reported

    Beyond frustrated with @bt_uk. Still no internet after being in our flat in London for over a month! **** all accountability from everyone at every point of the process - pls sort your shit out. #broadband #BTwoes

  • ingledew33 claire ingledew (@ingledew33) reported

    @BTCare internet is down and no one there to take a call 😡 what am I paying for

  • andbyrne1 Andrew Byrne (@andbyrne1) reported

    @Meadejonathan @killianbyrne @gtubridy @PremierSportsTV @VodafoneIreland @SkyUK @btsport @SkyHelpIreland @eirSport I'm a Sky customer for TV and took out a one year up front Eir sport package subscription last year. I've heard nothing from Eir about losing BT Sport. Until someone tells me what sub I need to watch Pro14 and HCup rugby I'm keeping my money in my pocket.

  • DrPaulRees Paul Rees (@DrPaulRees) reported

    Okay @bt_uk - after 48 months of trying to fix this, I don’t even have enough bandwidth to file an online technical support request. Still effectively without BB...pls make contact! Thanks.

  • stuarthare Stu Hare (@stuarthare) reported

    Been down all day since before 0700hrs - @BTBusiness @bt_uk @btbusinesscare

  • CazzlePeepers CP (@CazzlePeepers) reported

    @bt_uk AJMAAZZZZ04010519470 The broadband package was advertised with a prepaid MasterCard which we never received

  • George65342016 George (@George65342016) reported

    @bt_uk Had Bt broadband a few years ago I paid to get out of the contract £20 would not cover it , it was far to slow

  • freedave david vicary (@freedave) reported

    @immytreadgold_ @bt_uk I had same problem

  • stevenkyle_sg Steven Gallagher (@stevenkyle_sg) reported

    Is this how @bt_uk treat all there costumers or is it just me

  • stevenkyle_sg Steven Gallagher (@stevenkyle_sg) reported

    Yet again let down by @bt_uk what a joke of a company,,

  • immytreadgold_ Imogen🌻 (@immytreadgold_) reported

    Once again not happy with @bt_uk - had a phone call appointment booked in for 7-8pm, got a call at 6, weren’t by our box so couldn’t do it then, agreed to call us back in the original slot. Now still haven’t been called back and there’s been no apologies for all of these problems

  • Aiden_J_B Aiden (@Aiden_J_B) reported

    @bt_uk Getting damn sick of this constant drop on fibre, contract is due in a month or two, will be looking elsewhere.

  • Train_InSaiyan_ Nick M (@Train_InSaiyan_) reported

    @bt_uk What I can guarantee is the very lowest minimum accepted level of internet that anybody can legally sell without being scrutinized by Ann Robinson on Watch Dog! Been that way for 3 years and we can't use smart hubs due to how poor it is

  • Train_InSaiyan_ Nick M (@Train_InSaiyan_) reported

    @bt_uk we also basically binned 3 smart hubs as they always break (regardless of what BT say). If we don't run a home hub 5 the internet disconnects indefinitely. Each time it comes down to the fact your exchange is too far and open reach rely on copper wires. It always comes down to it

  • Train_InSaiyan_ Nick M (@Train_InSaiyan_) reported

    @bt_uk I've done countless network tests over the course of these issues as the record will show, 11 engineers, 6 case managers (who never escalate the issue to anybody with any real autonomy in the organisation)

  • mrslizwalker201 Liz Walker (@mrslizwalker201) reported

    @maureenhancox @virginmedia @bt_uk That's terrible! BTs gain

  • ianmjones1981 Ian Jones (@ianmjones1981) reported

    @bt_uk Sort my speeds bac out to what they was stop the capping bs, funny this happens day after I was told i could leave if so wanted cause of it still not fix, openreach are a joke, but I hav never been this slow, i can only run my bt box are ***************, up my speeds,

  • ianmjones1981 Ian Jones (@ianmjones1981) reported

    @bt_uk U lot need to stop saying same bs all the time. Get it fixed in week not 12months u might not of lost another customer. But on another not u are still being paid in full so dont slow my speed right. The worse now than they hav ever been, I'm still contracted till switch over

  • GoodyNo3 Nick Goodwin (@GoodyNo3) reported

    Really how strange Same here. It’s all about the “cabinet” BT are saying it’s openreach. Openreach won’t talk to me and say it’s BT issue. Yesterday I was told by @bt_uk that because @openreach hadn’t requested “work” they can’t do anything and 1-4mb internet with dropouts is ok

  • lewistheprof lewis collins (@lewistheprof) reported

    @GoodyNo3 @bt_uk @OpenreachHelp Sounds like a right shambles. I had the same with them when I moved... they didn’t even place fibre into a new Build estate. 250 new houses paying for fibre I would have thought it should be simple... #money customer care is shocking though.

  • GoodyNo3 Nick Goodwin (@GoodyNo3) reported

    The he was a she..... @lewistheprof you couldn’t script the @bt_uk saga. It’s laughable, they have the monopoly round here so I guess don’t care. I’m shocked at how bad it’s been handled. Big company, not interested, pass the buck over to @OpenreachHelp “engineers not request...

  • Higgers13 Phil Higby (@Higgers13) reported

    @bt_uk My mac doesn't have an ethernet port unfortunately. The issue is the wireless. Doesn't appear to be the line speed as such. Whether the router is faulty or not, I don't know

  • danielle_eyden Danielle Eyden (@danielle_eyden) reported

    @bt_uk Already been told we’re eligible and I know we were because I checked before we ordered. Has been told to customer services twice in the past 3-4 weeks and have been told it will be sent ‘soon’. but havent even been asked what gift we want!

  • ConnorB_21 Connor (@ConnorB_21) reported

    @bt_uk Then we call you guys, explain how we’re having this issue, the issue with the scammer and we get told it’s being looked at and..

  • ConnorB_21 Connor (@ConnorB_21) reported

    @bt_uk Saturday. Today comes, we get a call from a scammer claiming to be you guys. How he knows about the issues I’d love to know!

  • ConnorB_21 Connor (@ConnorB_21) reported

    @bt_uk Where to start Lisa. We reported a problem on Tuesday with our emails, we couldn’t be helped at the time. We’re told it’s been..

  • Higgers13 Phil Higby (@Higgers13) reported

    @bt_uk All I can say is, I've had broadband with you for the best part of a year and it has been awful. Unfortunately we don't have fibre so have to put up with speeds the 1990s would be disappointed with. One minute it's ok, then the next it's either not working or slow

  • ConnorB_21 Connor (@ConnorB_21) reported

    The service you get from big suppliers is appalling, @bt_uk being one of them. Get passed from call centre to call centre. Ridiculous.

  • chisy10 Chisy (@chisy10) reported

    Of all the tracks to choose across Europe, @SpeedwayGP appear to have picked one of the worst possible for racing. Feel sorry for the BTSport crew trying to make this entertaining! @nigelpearson @Kelvin_Tatum @scottnicholls78

  • Re1axinmood Philip Lane (@Re1axinmood) reported

    @loveaduck82 Don’t except anything else from Sky. There coverage of indycar as been so bad it’s unreal. Wish BTsport still had it.

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

  • FundogMax Max (@FundogMax) reported

    @bt_uk Check you can receive 5G as many areas don't have it, like here in S. Suffolk. Your phone will have a display showing which signal you are receiving G3, G4 or G5. Rely in your phone it knows!!!!

  • Skattys_ Skatty (@Skattys_) reported

    @btsport your internet is ******* shit

  • nfrost74 Neil Frost (@nfrost74) reported

    57 hours and counting for @bt_uk to contact me about a problem despite chasing them twice and being promised calls back; appalling customer service

  • FundogMax Max (@FundogMax) reported

    @bt_uk What has happened to my emails, why can't I access them I'm paying £7.50 for a none service and a pain in the eyes when the email page opens! Look forward to your prompt attention! Thank you!

  • wilson_orin Orin Wilson (@wilson_orin) reported

    @bt_uk It is not a fault. It is a quality issue. The interface is clunky, the remote layout is horrible, the whole experience is infuriating. An engineering failure. A human factors case study. A genuinely poor product.

  • tillsixx karl shelmerdine (@tillsixx) reported

    @scottnicholls78 @SpeedwayGP @btsport @TWoffinden @TheQuirkmeister **** woffinden off Scott, he always ruins the show, I'd rather listen to your knowledge and expertise

  • Meadejonathan Jonathan Meade 🤓 (@Meadejonathan) reported

    @killianbyrne @andbyrne1 @gtubridy @PremierSportsTV @VodafoneIreland @SkyUK @btsport @SkyHelpIreland @eirSport I’m a sky TV customer but EIR internet, so my BT tv comes they Eir . I’ll need to change my sky sports package 🙄

  • Swiss__Tony Swiss Tony (@Swiss__Tony) reported

    @bt_uk I have tried several times to reset my password via the link on your website due to log in issues. I have not received a single email back. Can you pls contact me so I can gain access to my account and BT Sports services online.

  • girlingmarc Marc Girling (@girlingmarc) reported

    Absolute awful experience with @BTCare

  • wilson_orin Orin Wilson (@wilson_orin) reported

    BT TV box is a real piece of shit. The remote is so bad its unworkable. Absolutely unacceptable in this day and age. If i had set it up sooner I'd have cancelled the contract. @bt_uk

  • RealMayonia The Real Mayonia (@RealMayonia) reported

    @bt_uk After reading a handful of the massive number of complaints I feel it’s only fair to post and say that my BT connection is excellent now and I get 47 down although they only sent an engineer around after I posted on twitter.

  • bhoysweeney Gerry Sweeney (@bhoysweeney) reported

    @bt_uk I can receive mail from by PC but the MyBT app keeps telling me my login details are incorrect

  • stphencornelius Stephen Cornelius (@stphencornelius) reported

    @bt_uk That’s a really, really poor deal. I’m going to need about as much data as it takes to get an Uber, and it’ll cost me £24. Which I can’t expense to work. I am not happy.

  • dlhall1995 Danielle (@dlhall1995) reported

    @NinaColes23 @bt_uk We had a terrible time with @WeAreOpenreach when we moved in. The adviser tried to call jack a liar and then caught herself out as she was in the wrong. No apology afterwards either. Think we rang them every day for a month and didn’t end up with any internet the whole time 😩

  • dgthekneelo david george (@dgthekneelo) reported

    @bt_uk It’s a problem with the BT McAfee virus insisting that a couple of the websites I run (via Jimdo) were security risks, when editing etc. Spoke with Jimdo how have stated no issues at all.

  • GwennoDavies23 Gwenno Lisa (@GwennoDavies23) reported

    @bt_uk worst phone broadband company ever 6 people guaranteed a engineer is coming to fix the broadband, 6 no communications to say there not coming!! 6 times waiting in the house Over 35 hours on the phone to BT Spoken to over 15 advisors .....and still no WiFi or compensation

  • GwennoDavies23 Gwenno Lisa (@GwennoDavies23) reported

    bt_uk worst phone broadband company ever 6 people guaranteed a engineer is coming to fix the broadband, 6 no communications to say there not coming!! 6 times waiting in the house Over 35 hours on the phone to BT Spoken to over 15 advisors .....and still no WiFi or compensation

  • GwennoDavies23 Gwenno Lisa (@GwennoDavies23) reported

    @bt_uk been waiting 6 weeks for the WiFi line to be fixed! 5th time we have waited in for a BT engineer to come and fix the line and yet again none turned up!! And not one person will put us through to case management Absolutely disgusting 😡

  • Searlie46 Se@rlie (@Searlie46) reported

    @bt_uk No the issue now is that you have charged me carriage to send me a Hub4 when I already have a Hub5 why sell me an older unit and allege it will improve speed - this on top of all the other issues you created and eventually sorted after 3/4 hour on the phone!

  • harlequin_1963 Gary Mackenzie (@harlequin_1963) reported

    @bt_uk @cornelius_howe Please remember that BT claim they have no control over upload speed. An answer given to me by this help desk team.

  • Lido_key_drive Pam Underwood (@Lido_key_drive) reported

    If I could just thank @bt_uk for calling me today to advise once again tough luck your a cust & if you want broadband i have no choice but to use them and never receive new cust deals 👍🏻unless I leave and then become a new cust