BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Aberdeen, Sale, Inverurie, London, Batley, Hackney, Ealing, Bristol, Croydon, Treharris, Northampton, Halifax, Norwich, Shrewsbury and Dewsbury.
| City | Problem Type | Report Time |
|---|---|---|
 Aberdeen |
Internet | |
| Sale |
Internet | |
| Inverurie |
Internet | |
| London |
Internet | |
| Batley |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Joff Carvell
(@thejoffster) reported
@btsport Why am I paying to be able to cast @btsport to my TV when I keep getting an error code (VC565) that doesn’t exist on your websites. Please fix!!!!
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Greory
(@Greggs03) reported
@Phlz @bt_uk It’s has to be one of the worst apps for the price you have to pay. Constantly buffers.
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FACE
(@ntzface) reported
@btsportfootball @btsport I pay £25 a month for technical issues.. 😤
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Faye
(@Fayemusnus1) reported
@LizzyCryer857 @bt_uk I was told today there is NO complaints department. All complaints dealt with by whichever (junior) staff member picks up the phone. Spent 1h20 today re-opening a complaint that was closed with no resolution. Only to find they’ve closed it again hours later still with no resolve!
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Raj.L
(@raj_lodhia) reported
@bt_uk - the service is just appalling! i call to upgrade the package and then get told to complete online. Cant even log on!!!! Can someone please call me. Im not waiting another hour
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Faye
(@Fayemusnus1) reported
@marcjon9 @bt_uk I’ve had the same issue - promised a call back last Monday between 9 and 10am to discuss a complaint. I’m still waiting for it. But in meantime they’ve closed my complaint without any resolution. I spent 1h 20 reopening it today, & they’ve now closed it again after doing nothing!
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Alan Macleod
(@AlanMacleod14) reported
Day 73 since I ordered broadband from @bt_uk and still no connection, no idea when there might be a connection, and another level of ‘escalation’ that doesn’t go anywhere from the BT support team who seem to think it’s ok to just ‘call back in 10 days with an update’. #BT
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luvduv
(@Ledanualampu) reported
@bt_uk No idea why these companies allow replies to adverts because everytime the response is those with an axe to grind. I mean no one ever will say look been a BT customer for so many years now, everything is fine. The size of BT there must be thousands upon thousands
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Cristoir Toibin
(@christobinsings) reported
Any other industry that was selling us this **** #LeicesterVPalace would be giving refunds...It is not entertainment, it is tripe at times #PremierLeague #BTSport
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sue evans
(@sueevan24210880) reported
@bt_uk in that letter you said this "we're really sorry to see you go so here is your final bill, then you gave a view of his services and stated he stopped his service on 29th September. He didn't stop his service then as he was dead, his widow stopped the service
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Jammey D
(@_jammeyd) reported
@bt_uk my broadband went down about 4-5hrs ago, constant orange flashing light on the box since then. Unable to access the tech support stuff as it throws up errors for me. Any ideas?
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99Red-Baboons-Go-Sigh #ABC 🇺🇦 🇪🇺
(@Richard66629722) reported
@bt_uk I've been a customer of yours for about 5 years and you are giving new customers free months? So I'm paying for them then?
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Arinomama
(@arinomama44) reported
@btsport pushing the black history ****. Switches off
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Faye
(@Fayemusnus1) reported
@bt_uk A resolution?! Really?! That’s something @bt_uk do? From speaking to various people over the last week, none of BT seem like they want to do anything, far be it investigate failings that I have highlighted in my complaints. Complaint: VOL013-719891761079 and VOL013-718046275040
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GungaChief
(@efc18789) reported
Fix up bros @btsport
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Nigel Hutson 💙
(@hutson_nigel) reported
@mike_privett @bt_uk The problem is how the Broadband gets to the property. The last bit for us is fibre, but much of it is old copper cable, hence the appalling service (considering we live on the edge of a large town).
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Harsh Desai
(@Harsh211998) reported
It's strange that @bt_uk has got the people that can hire new people for @BTGroup, but hasn't got a team that can provide support to the customers! Seems you guys are busy in creating Fibre connections! I've wasted so much time in waiting for response on calls in last 10 days.
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Drewla
(@drew_thfc) reported
Has anyone else's @btsport gone down or is it just mine
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Colours of DFP ❁
(@colours_of_dfp) reported
@btsportfootball is broken and there are no commentators. F*cking lovely! #BTSport #LEICRY
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Colin Brough
(@colinbrough) reported
@bt_uk Newish phone/broadband customer. Getting 2x emails each month announcing my bill is ready. Both have the same account number - but different BT ID's. Slightly confusing! Thankfully only being billed once! Can this be cleaned up easily?
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Phil
(@Phlz) reported
@bt_uk How can the hub be the issue? NowTV, BBC iPlayer, YouTube and every other app that can provide live feed works fine.
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Phil
(@Phlz) reported
@bt_uk I've tried it on my phone. Doesn't happen as often but still has moments when it doesn't work.
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Paul Mackie
(@paulmac708) reported
from
Consett, England
@bt_uk Don't suppose you're having any issues in the Consett area are you? My internet connection just disappeared
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Dan Kahn
(@danjkahn) reported
. @bt_uk shame on you for leaving my elderly parents for almost 2 weeks without a landline. So far there has been no actual attempt to fix the problem, they just keep getting fobbed off. Disgusting service, you should be ashamed
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Jon
(@itsjonnyboy_) reported
BT Sport really need to be investigated ! I can’t remember the last time one of their games didn’t have some sort of technical issue. Usually it’s the audio broken and out of sync, today it’s a frozen picture, and now no commentary or graphics. @btsport @btsportfootball
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Paul Kavanagh
(@PaulKavanagh12) reported
@bt_uk Broadband has been off since the 19th September- 4 engineer visits later still no resolution. Closed the fault mid repair and still charging us for the service. We need help?
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Vs
(@Vs95151663) reported
@bt_uk hello there. Is there any outage in NE10 area? No Internet for last one hour. Thank you
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Marc
(@MarcJWallace) reported
@MikeyR20 @btsport @espnplayer I think the late EPL and Serie A games pretty much mean Sky/BT are never going to relinquish their deathgrips. Using BT as an example because they would be a sensible company to court to buy the rights, fwiw
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Jackster1🦊
(@Jackster117) reported
Even @btsport don't want to commentate, we are playing bad..
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🏴Gareth Edwards🏴
(@GarethE34645899) reported
@btsport get rid of fletcher. He's an awful commentator.