BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (64%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Batley, Birmingham, Pembroke Dock, Liverpool, Belfast, Purley, Wilmslow, London, Luton, Hackney, Chatham, Rochester, Shrewsbury, Leicester, and Salisbury.
| City | Problem Type | Report Time |
|---|---|---|
 Batley
|
Internet | 16 minutes ago |
|
Birmingham
|
Wi-fi | 4 hours ago |
|
Pembroke Dock
|
Internet | 5 hours ago |
|
Liverpool
|
Wi-fi | 5 hours ago |
|
Belfast
|
Internet | 5 hours ago |
|
Purley
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Broden 🇬🇧♿✝️ (@Gavtaraysin) reported@bt_uk I can't get in my account because of your pass code system is sending out multiple pass codes which neither work, and now it says to wait or cancel. Cancelling does nothing to fix the problem. How long do I have to wait until the pass code system resets?
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jack250213 (@e4290936) reported@bt_uk BT took it upon itself to close the official complaint. (My comment)
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Caroline (@snowlingc) reported@bt_uk Your missing the point, your engineer installed full fibre today but it is still not working after 7 hours of flashing pink
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Kevin Flanagan (@KflanaganKevin) reportedNow May 5th still no connection !! Despite endless calls and attempts to get help !’ @bt_uk cut off again transferred then told no information on their screen , started details again now cut off again as lines close at 6pm this is a business account !!! We don’t close at 6 !!
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Jessica (@Jessica67669786) reported@ArmchairAdml @bt_uk this elderly gentleman has been a loyal customer for many years. He is now out of contract paying an extortionate price. Surely you can assist him in obtaining a reasonable priced package for his needs, and perhaps issue a refund for out of contract price hike?
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Jon Chadwick (@JonD_Chadwick) reported@bt_uk Yes, tried that, doesn't work. That's why I am contacting you? Has BT reached the stage where it simply isn't able to fix basic faults?
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Angry Scotsman (@Ang_ryScotsman) reported@bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.
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Tommy (@leopardtommy) reported@bt_uk hi BT, I’m still awaiting a response re: my complaint. This is nearly two weeks on and you’ve done roughly NOTHING to connect me to your network.
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Grub Street Publishing (@grub_street) reported@bt_uk We've already raised a complaint. But nothing has happened and your billing department hasn't done a thing. Your incompetence is breathtaking. Glad we've moved elsewhere. Just get our bill cancelled or next step Ofcom
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David Keight (@dkeight) reported@weatherbraine @bt_uk @Ofcom BT - Beyond Terrible.
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Larissa Collins🇱🇹🇮🇪🏴 (@CollinsLarissa) reported@bt_uk Complaint has been opened and then closed! I give up.
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PT (@philltea) reportedDad's just retired from @bt_uk due to ill health 38 years service. Not a single thank you, good luck or all the best Nothing at all Zero communication regarding help or advice getting his pension sorted and organised Just a random DPD driver turned up for his laptop Shambles
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emze (@KerZE87) reported@bt_uk your service in the Deal area has been absolutely appalling the last few days. If my wifi goes down again I’d like money off my next bill if not all of it. Why am I paying £83 a month for a shoddy connection?
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David Percival (@pencil316) reportedHorrendous service from @bt_uk. Dealing with my Father in Laws account and getting threatening letters when we’d been reassured it was sorted. Disgusting. Stay well away.
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Grub Street Publishing (@grub_street) reported@bt_uk And by the way you're obviously using a bot to reply. So obvious by the language. What real person says You must feel let down for sure
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Karen Badcock 🕷🇦🇫🇺🇦 (@karenbadcock) reported@bt_uk is it possible to speak with someone about serious internet issues in surrounding areas since major roadworks began? I also have a router to return - how is best? Thanks.
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joanne turner (@joanneturner76) reported@bt_uk a lot of bad experiences recently dealing with your teams. Your online moving home system doesn’t work, your team don’t know how to do it either! Very disappointing!
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SeanMynyddLlangynidr 🏴 🇮🇪 🇵🇸 (@SeanLlangynidr) reported@bt_uk I've called that number over 20 times, no chance I'm going to be put on hold listening to mindless muzak again. I need my service fixed so as I can move to another ISP. If it is not resolved within another 4 days, I will be going to a solicitor. I've had enough of your lies.
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Greg Ruthen (@GregRuthen) reported@bt_uk @KerZE87 No one is following up our complaints 2 put of 12 recorded. Something is seriously wrong when technical support is trying to sell to you smells of desperation.
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Mark Haynes (@IQuitMuskspace) reported@bt_uk Why am I always chasing you lot up? Service is in the weeds. Pathetic.
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Graeme Davis (@GraemeDavis) reported@bt_uk Your comment sounds fine @bt_uk but your team in this line appear not to be authorised to cancel an appointment and not rebook it. How do I contact someone whohas the authorisation to do this?
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mpc (@Scampicus) reported@bt_uk you have sent me around in circles while promising to get a person to speak to me. Blatant lying and disrespect for the customer!
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David Sinfield (@omotforest) reportedDear @bt_uk You do not have my consent to install anything on my property. If it is free, it cannot be for my benefit. It's for yours. If it's cheaper for you, you can give me a share of your savings. I had no choice over the digital voice downgrade. @openreach will have to trespass to install it. If it is a condition of receiving service, say so and I will seek alternatives. (@Starlink or 5g) Is it on the T&C's? A letter is on its way to your registered address. David Sinfield.
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Darren Mumby (@mumby83) reported@bt_uk what on earth is going on with account. I can’t sign in anywhere
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Ed Walsh (@Farmerwalsh) reportedWell done @bt_uk came to replace our aging pole but forgot to reconnect the internet again. Booked engineer but he can only sort internal issue not pole. Now have to wait up to 3 days for fix. If I break something I would ensure it is a quick fix
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Ethan Keating (@TheParagram) reportedSo the cheapest to renew my @bt_uk contract is £57 a month but a new customer can get it for £38 a month? I've already phoned and they can't knock anything off the price... Switching to @EE is no cheaper either... make it make sense
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Holly ®️ (@tctantan) reported from Exeter, EnglandAlmost a yr after i left...and im still getting emails and texts from @bt_uk telling me my bill is ready .. plus they never paid me the money they owed me #BT #EE make it stop
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▪️Neil H▪️ (@neilhamshaw) reported@F1 Exclusive is the problem. A hub of motorsports fans in the UK are screed by this. F1: Sky MotoGP: BTSport WEC: TNT Naturally, two have to go. This gets more of a joke every time.
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JoycieB (@blairjoyce3) reported@bt_uk 8 weeks ago you mis-sold my elderly parents a 900mb broadband package which we have been trying to cancel since, despite your "5 working days" claim. I won't go into additional details here, as it continues to get worse, but I am absolutely disgusted with your company
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Dave Kendall (@DaveKendallPho1) reported@bt_uk I have an email inviting me to sign up for BT mobile phone plan. I was with BT for yrs then you discontinued your mobile plans and past me on to EE mobile. They were crap. Now you’re doing mobile again. I don’t get it.