BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 07/25/2025 15:05

July 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. E-mail (12%)

    E-mail (12%)

  4. Phone (10%)

    Phone (10%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Southampton, Croydon, Annan, Luton, Wigan, Blackpool, Sidcup, Redditch, London, Rushden, Bushey, Lewisham, Tower Hamlets, Palmers Green and Epsom.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton Total Blackout
United KingdomCroydon Internet
United KingdomAnnan Phone
United KingdomLuton Wi-fi
United KingdomWigan Internet
United KingdomBlackpool Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • apgj67 Andrew Johnson (@apgj67) reported

    @btbusinesscare As usual lack of information I had this issue most of the day if not all day … driving me mad 😡 unable to contact customer etc as usual poor service why’s it not highlighted on your website so we know it not us 😡

  • NFozzy1990 Nathan Foster (@NFozzy1990) reported

    @btbusinesscare can you please help me there is a fault with my business phone line that my card machine goes through, called up twice to have the phone put down on me/cut off I’ve lost a lot of business so far today, thanks Woodston cycles Ltd Peterborough

  • BatemanChino Batrick Pateman (@BatemanChino) reported from Worle, England

    @bt_uk @BTCare Broadband appears down in BS22 8BD?

  • Tony33uk Tony33 (@Tony33uk) reported

    So we have a dedicated business leased line and @BTBusiness @btbusinesscare are doing **** all about it! Been down for over 24 hours and despite being told several times its still not on, assume we we been able to invoice you for thousands of pounds for loss of earnings

  • al74green Alex Green (@al74green) reported

    @btbusinesscare BT Business do not look after there customers, I have lost work today due to their inability to maintain the network, absolutely disgraceful, customer care is non existent

  • PaganOnTour Matthew (@PaganOnTour) reported

    @scottavfc8 thata right champions league was never independently owned by sky tv they never had the rights they never showed the games it was itv then btsport now owned by EE as tnt sports so sky never had the champions league

  • howmuchlonger75 Holly (@howmuchlonger75) reported

    @btbusinesscare @sammifordart My broadband has been awful for over 24 hours now. Can barely get online. What is happening @bt_uk ?

  • Walesguy2 Mark (@Walesguy2) reported

    @ivinsp @FutureDarren @btbusinesscare You’re a star!! Thank you. Spoken to Ankul, Rushsli, Snehit, Sreya, Muskan just this week. Not one had bothered to move this forward or get back to me. Awful.

  • Walesguy2 Mark (@Walesguy2) reported

    @FutureDarren @btbusinesscare I mean the “help centre” in India is absolutely dreadful. Mind boggling incompetence and quite happy to lie to customers. I don’t know why @Ofcom don’t do anything!!!

  • FutureDarren Darren the new me.💜❤💙💚🧡🙏 (@FutureDarren) reported

    @Walesguy2 @btbusinesscare BT as Multi National Conglomerate should be held accountable for so many faults and errors,…..but yet, here they still are!

  • Walesguy2 Mark (@Walesguy2) reported

    @ccshoreditch @btbusinesscare In over 20 years of running businesses @BTBusiness is the worst company I’ve ever come across. No comprehension of the havoc they cause. They take responsibility for nothing. Just don’t care.

  • Walesguy2 Mark (@Walesguy2) reported

    Why didn’t Ankul from customer support keep his promise to contact me yesterday @btbusinesscare ? My business has been without a phone line or WiFi for seven days. We can’t operate. Business care? That’s a joke isn’t it. Dreadful.

  • RichCmiHarris Rich Harris (@RichCmiHarris) reported

    @btbusinesscare how do I process a complaint please.

  • adhdiwill ADHD Will 🇺🇦 #FBPE #BLM 🇺🇦 (@adhdiwill) reported

    @btbusinesscare I think the problem is you say you want us to lock in a better deal, by renewing our contract, but you’re accidentally showing us the deals only available to new customers. Who am I supposed to complain to about this? Is it ofcom? Trading standards?

  • Delna1234 Delna (@Delna1234) reported

    @jonesrachelann @btbusinesscare @Keir_Starmer Just occurred to me that I’ve heard of a number of people having problems with O2 and Virgin. All having difficulty with problems re getting through to call centres . O2 keep saying caller failed the security test until they threatened complaint

  • jim_morrison123 Jim Morrison (@jim_morrison123) reported

    @jonesrachelann @btbusinesscare Hi Rachel Did you get it sorted? We are in the same boat. The sales are great but then the technical support in India is useless. We are on the 7th week and its still not working. I think I have made 40-50 calls in total and its still not working.

  • Dave_Goodhand Dave Goodhand (@Dave_Goodhand) reported

    @btbusinesscare Hi I work for a local council, I'm trying to help a customer with an address for some stables, BT say they need an address for a connection, but stables aren't something which Royal Mail would issue an address to, How does BT deal with these situations? Thanks

  • Alex250175 Alex Usher (@Alex250175) reported

    Good Morning @btbusinesscare, Have sent a DM but had no response, would like to close out this fairly simple issue quickly please.

  • SteveGrange77 OriginalCrackfox (@SteveGrange77) reported

    Our Internet went off on 21st June, service finally restored on 10th July. 09:27 this morning - major service outage in the area.... Oh dear @bt_uk / @BTCare, not a great experience at all....

  • SadrniaK Keya Sadrnia (@SadrniaK) reported

    @EE/@bt_uk/@BTCare-We moved my elderly parents to Digital Voice. Now we cannot switch the voicemail feature off. Why can you not add the ability to switch this feature off, especially for the elderly? They cannot work Voicemail in the upper 80’s. Help create the ability to action

  • dr_phil_ok Phil (@dr_phil_ok) reported

    @btbusinesscare Tried this. No further forward. @WeAreOpenreach are apparently swtiching off our 300mbps service and have rolled out fibre to all but ten house in my area so the only option is a 75% downgrade. They have no idea when our sevice will be dropped, no idea when we will get fibre....

  • jane_stevens7 Jane Stevens (@jane_stevens7) reported

    @bt_uk @BTCare raised complaint with @bt_uk yesterday return call due today before 1.30pm for update…..Guess what ….. failed again to call ! Poorly run service time to cancel #nowtv #Bt #EE

  • mccroryhair McCrory Hair ✂️ (@mccroryhair) reported

    @btbusinesscare absolute **** show. Broadband and phone down since Saturday. Still no resolution. Five days days of Business lost. You are a joke.

  • danjamesprice Dan Price (@danjamesprice) reported

    @btbusinesscare so poor, got cut off at 6 from an agent, when is my contract up

  • clivers_uk clive (@clivers_uk) reported

    @btbusinesscare I’m very never come across an utter shambles for reporting a fault as the E chat I’m having!

  • clivers_uk clive (@clivers_uk) reported

    @btbusinesscare hi, can you help me with a fault please? Can’t report it online for some reason!

  • donall_x Dónall Cross (@donall_x) reported

    @btbusinesscare Issue is with @WeAreOpenreach; BT Business unable to offer any help over the 'phone. BT you need to chase Openreach, not talk to me(!)

  • dawniedavidson Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported

    I am going to have much deserved rant @EE and @BT @BTCare. Also if I try and message all I get is your infuriating BOT!! Having recently switched from BT to EE broadband went down 3pm yesterday. Mobile phone signals suck where I am so trying to call and speak to a human was a

  • dcgillespie Douglas Gillespie (@dcgillespie) reported

    @btbusinesscare I’m being constantly badgered with demands to return equipment which I have already returned. There is no category available in any of your support options to allow me to speak to someone about this. Can you help me? I really need to speak to an actual person.

  • davidlaud David Laud (@davidlaud) reported

    @btbusinesscare Can you fix the bizarre process of sending bills when there’s no cost to be met and creating a credit agreement when no financial liabilities exist either? It’s true, worryingly CEO Allison Kirkby is aware but not acting to remedy. @TheFCA @Ofcom