BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Camden Town, Manchester, Worcester, Southwark, Perth, Oldbury, Cleckheaton, Tower Hamlets, City of Westminster, Ramsgate, Saint Neots, Glasgow, Bolton and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Camden Town |
Internet | |
| Manchester |
Internet | |
| London |
Internet | |
| Worcester |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mars Lord
(@_MarsLord) reported
@bt_uk is bt down in North London and why do I need to text a premium number to get support and information?
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Alex Donohue
(@donovox) reported
@1978Tucker @bt_uk Same here, my account and reset details are not recognised. The problem is at your end. Thanks,
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Helen Gavaghan. Illustration. Early warning by me.
(@HelenGavaghan) reported
@bt_uk Many thanks for your help. It turns out a fuse had flipped. So, on this occasion there was no problem. I only realised it had flipped when an item on the same circuit did mot work. Just called to resolve matters.
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Oliver Smith
(@OliverJSmith) reported
We're both on BT mobile contracts, and using the official @bt_uk homehub router. Is there anything worth trying to maintain any mobile usability at home after the #SignalAssist service is terminated? #BTSignalAssist
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Stephanie Ellis
(@el_stevie) reported
@bt_uk I hear there are problems with email. I can't login to this or login to mybt either.
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David Severn
(@DavidSevern7) reported
@bt_uk There seems to be a problem with your email. I have two email addresses. The names/passwords for both are repeatedly being rejected.
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Stuart Gibson
(@videowatcher111) reported
@FFScout_Mark @WorkTheSpace @bt_uk I'm the same, but It would be the same with every provider, openreach does the repairs, and the people in the centres don't get paid enough to fix this
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Urban Life
(@UrbanLife8) reported
@bt_uk hello. Is there a problem with login? Have been logged in and contacting you re a network fault. However now not recognised?
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Steven Hart
(@stehart11) reported
@bt_uk My BB is down . Flashing purple. Kids are going mad. Is there an online chat I can use instead of text messaging
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Miss Jones
(@bechodpanad) reported
@bt_uk no broadband for the last 24hrs here in LL36 0DW…can you help?? #btfail #nobroadband #btinternet
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Miss Jones
(@bechodpanad) reported
@bt_uk Never mind unbreakable connection it would be helpful to have connection!
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sarah 💙
(@sarmackie965) reported
@bt_uk Problem is I have a concert tonight and need to access my emails to get my tickets to enter ?
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Mandy Lee
(@mandylee2015) reported
@kr236rk @bt_uk Just called BT. It's an ongoing problem. They said try again in 4 or 5 hours. Don't try resetting your password.
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Will i am
(@user427116) reported
@NeilHodgson100 Perhaps I'll vote with my wallet and cancel my @btsportmotogp @btsport subscription. I don't need to pay fools who are too big for their boots.
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John Prydderch
(@JohnRhys) reported
Well @SkyHelpTeam , @bt_uk & @WeAreOpenreach you have all contributed to an awful customer experience moving from Sky to BT. Day 2 of no broadband and no idea when I’ll be reconnected. Errors at every turn and left to me to resolve #hopeless
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theotherme
(@theothe85014759) reported
@bt_uk I do get the idea of hotspots creating a network available when you’re away from home, but it literally creates an in-home Wi-Fi access point free of the parental controls that BT advertise as a benefit
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Simon Hewitt
(@simondh) reported
@1978Tucker @bt_uk I've got the same problem.
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Matt Prime
(@TheMattPrime) reported
@bt_uk @BTCare are there problems with the MyBT login at the moment? I cannot log into my all or the website to view my account.... ?
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pisspoorparking
(@parklikeaprick) reported
@bt_uk waht you switching and or complaint email ? why do you make it imposable to fine ?
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Phil Elfynscorner 🖌🧢
(@rallyphil33EE) reported
Thanx for your help NOT @btsport and @SkyHelpTeam my red button not working on bt sports phoned sky they said speak to bt phoned bt I haven't got an account with them need to speak to sky phoned sky back up they said its working on their TV well what good is that it's not on mine
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Brevs
(@Brevans11) reported
@Dirty_Heel @bt_uk Same here. Hi. I am unable to login to my account via app or website. Says my account doesn’t exist. Seems to be a widespread issue judging by reports but nothing from BT yet?
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The Godfather
(@thegodfatherITA) reported
@bt_uk why is there an internet outage in the TN37 area?
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Mark Houghton
(@markyh444) reported
@WorkTheSpace This kind of stuff should be checked remotely well in advance of 6 engineers being sent out to you. Poor form @bt_uk
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Simon Hewitt
(@simondh) reported
@bt_uk I presume there is an email fault at the moment? An announcement on your support line would be useful.
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Simon Hewitt
(@simondh) reported
@murphy_9913 @bt_uk A few people are having the same problem.
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cjdag
(@cjdag2) reported
@bt_uk Why is the email log in not working (again)
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John Dewey
(@DewstaDJ) reported
@bt_uk you appear to have issues with web email at the moment in UB8. I have rung your status telephone messaging and it says that there are only issues with BT Sport and no issues with landlines or email. Can you confirm if there are any email issues? Many thanks.
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Stephanie Ellis
(@el_stevie) reported
@bt_uk They've both just come back! I can login now.
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Ninacaufield
(@Ninacaufield1) reported
@bt_uk is your wifi down? I can’t connect and haven’t been able to for most of the morning
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Helen Gavaghan. Illustration. Early warning by me.
(@HelenGavaghan) reported
@bt_uk Hi. Am waiting to find out if you have a broadband problem in my area?