BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Bargoed, Croydon, Birmingham, Northampton, Wembley, Reading, Newry, Paddington, Huntingdon, Hitchin, Southall, Brackley, Peterborough and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Bargoed |
Internet | |
| Croydon |
Wi-fi | |
| Birmingham |
Internet | |
| Northampton |
Internet | |
| Wembley |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Armstrong
(@steve2682) reported
from
Bexleyheath, England
@SkyHelpTeam I have been on hold for 33min, is there anyone working in your call centre?? I still have an ongoing internet issue. Your wait times are shocking. Think it’s about time I moved over to @bt_uk
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Cloak&Dapper
(@CloaknDapper) reported
@kestermann @bt_uk @MarcAllera how about giving small villages full fibre? being stuck on wireless from junction and poor internet because no1 wants to come here, apart from #CountyBroadband, 300mbs up and down for 6months for the same price i get 25 down 4 up...
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S.S.
(@StaceySyiem) reported
@bt_uk Scamming company , advertising subsidised phn & broadband pkgs for the poor but still charging them full amount!!!
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Rob
(@RobOfEarth6) reported
@bt_uk Hi shambolic organisation. I was sent a cheque for £80 for the sheer amount of time I’ve spent on the phone with problem after problem. The cheque has bounced. This needs sorting ASAP.
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Ripp
(@iRipp_1) reported
@JRyderGaming @bt_uk Ever since I used out mate and got bt myself not had 1 single problem and speeds are very good
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Michelle
(@Livelaugh2020) reported
@bt_uk The line is copper and its crap because you won't upgrade it. Its also been ripped down by a farmer in October and you've yet to fix it
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Daniel Craft
(@DanielCraft94) reported
@EchoesEm @bt_uk @Plusnet Wish i could say them same, i placed an order 120+ days ago with BT and all they have managed to do is leave me with no service from a takeover to themselfs, useless
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Darryl Saunders
(@Darryl_Saunders) reported
@bt_uk You are becoming a joke. You offer a great deal to stay with you instead of switching to Sky. Then say I need to cancel my (currently 24 month free) Now TV subscription then I can take your offer. I do this then you take the offer off the table. Screwed me over. Fuming
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CharlesRousse
(@CharlesRousse1) reported
Silently screaming as my twice fixed broadband almost grinds to a halt again @bt_uk Home schooling and home working has never been so fun
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Daniel Craft
(@DanielCraft94) reported
@bt_uk Over 100 days ago I placed an order and you left me with no service for months.
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fnlewis
(@fnlewis_) reported
@bt_uk @LinkedInUK cringe **** company
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Darren Adams
(@darrenjadams) reported
@bt_uk The problem is that they call me when I'm on work phone calls, but it takes me more than 30 minutes to call back and get put through to the right person, which I don't have time to do. It would be helpful for someone to text or e-mail me to agree on a time to speak.
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Josey Watkins
(@josey_watkins) reported
Worst service ever received @bt_uk just been cut off after 1:27 on hold. Promised 3 callbacks since Nov-Never received. Can’t resolve my complaint/low speed as can’t ever speak to a manager even though not getting my guaranteed speed they promise. How do they get away with it?
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Pearcey
(@chrispe35) reported
@bt_uk Still waiting! Told Engineers would turn up today (29th Jan). Once again a no-show. Starting to believe you want me cancel my FTTP order so you don’t have to pay any compensation as per Ofcom guidelines!! Shocking service.
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Brian
(@OneScouse) reported
@bt_uk You have no answer to my problems so turn it in. Can’t wait for the contract to finish
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Sarah Knight
(@scarerkite) reported
Hi @bt_uk - our internet has gone off and our Service Provider say they can't run remote tests and need to send an engineer (Tue earliest). One of your vans is parked outside - have they disconnected us by accident?
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Jacqueline Pye
(@JacquelinePye) reported
Already moaned about scam @AmazonHelp automated call saying an iPad ordered from my account. Then today, THREE of them. Especially irritating as we’re awaiting an important call. Tempted to cancel @BTCare landline (due for renewal) but then scammers will get my mobile number.
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Ian Learmonth
(@ianlearly) reported
@EE @btsport I've had an issue logging into my online account for the last 2days. 2 chats with tech support , a Dm to yourselves and a call to 150 and still not resolved. One attempt at resolving this resulted in me logging in and getting someone else's plan and phone showing. Shocking!
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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farah says
(@Farah_Lou) reported
over two weeks without internet in my house now. 3 adults and 2 schoolchildren have been working solely off 4g hotspots. NEVER use @bt_uk or anyone that uses @OpenreachHelp . they are utterly USELESS.
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Steven Moore
(@winternip1983) reported
@bt_uk Soon as I can get out of this stupid contract with @virginmedia I will
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Rachel Sian
(@PhysicsRachel) reported
@bt_uk appalling service today. My partner, a key worker, used one of his few days off to wait home for a delivery, you missed the appointment and then told us it was rearranged to 1/4/21 because of covid. Couldn't you have told us about this before we called you? #badservice
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Milly
(@camilla1965) reported
@bt_uk still trying to reduce my Bt monthly package £110 for bb land line and mobile. Sticking point is 24 month contracts which Bt can’t or won’t amend, or reduce canx charges they are looking at options to help folks who are loosing their jobs @MartinSLewis @angellicabell
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Debbie
(@HebdenDown) reported
@bt_uk Honestly I’ve never had such appalling service , an 84 yr old who lives alone losing her phoneline which is her lifeline, through no fault of her own . Demands for money not owed, the list goes on and on
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stores
(@stor196) reported
@bt_uk so you keep sending me text messages asking to call you because you’ve cocked your my order....but then when I do there’s a 45 minute wait on the phone!!! Disgraceful service all round really!
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Bea Smith 🇬🇩
(@Miss_Cherry_B_) reported
Credit where it’s due @bt_uk, I got a text this morning informing me that yesterday’s issue was resolved and so far, that does look to be the case. I will keep an eye out, but as it stands now, I would like to thank you for sorting things and not dragging it out 👏🏾
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Milak
(@millak19) reported
@bt_uk I have bt and it’s been so **** the past few months all of upstairs in the house only gets one bar wifi and it constantly cuts out on your phone
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Cloak&Dapper
(@CloaknDapper) reported
@kestermann @bt_uk @MarcAllera how about giving small villages full fibre? being stuck on wireless from junction and poor internet because no1 wants to come here, apart from #CountyBroadband, 300mbs up and down for 6months for the same price i get 25 down 4 up from u guys...
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ook
(@OOK_Librarian) reported
This morning, Internet OK. Go for a walk down the road, BT engineer working in green box. Arrive home, no Internet. 🤔 @BTCare
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©00[&th€9@ng🛵
(@coolandthegangs) reported
@bt_uk The only problem is we have to put up with @IanDarke 😫