BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (15%)
-
Total Blackout (7%)
-
Phone (6%)
-
E-mail (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Camden Town, London, Palmers Green, Oldbury, Loughton, Blackburn, Waltham Forest, Northampton, Southampton, Croydon, Wallington, Minehead, Greenock, Pembroke Dock and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Palmers Green |
Wi-fi | |
| London |
||
| Oldbury |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Framob
(@weedgies) reported
@bt_uk Fibre helluva slow, instead of mbs I'm kbs,from a steady 50mbs to kbs,down detector has it up & down over last 24hrs,seriously not impressed,probably take about 5min to send this !
-
Stubbsy
(@StubbsyAndy) reported
@bt_uk BT are apparently responsible for the streets telegraph pole and phone lines. @AmberValleyBC are responsible for allowing your engineers to do the work. Can’t work out why this far down the line nothing has been done at all
-
Gareth 🏴
(@gareth71) reported
@bt_uk I'm just trying to alert you to an issue, and life's too short to be faffing around with stuff like that. It's not affecting my service, I just noticed it on a walk - so when you start getting reports of network faults near Hope, Flintshire the problem may well be this one!
-
Gareth Rees
(@garethrees9) reported
@bt_uk You looking into things has caused the issues 🙄
-
John Poyner 🦌🌲
(@rothiemoon) reported
@bt_uk Because I can’t get an EE signal.
-
JorgenVan
(@DeGerBurg) reported
@bt_uk Are there any issues in the TA1 area? Our FTTC connection has been bad since 13:00.
-
Sheena Howard
(@howard_sheena) reported
@bt_uk I need to cancel some of my TV package and I need to upgrade my broadband. Both you can not do via the mediums of App or website
-
Adam Hill
(@Stig41) reported
@bt_uk Never been able to see my account can login bit it says it can't find account details
-
Skye English
(@SkyePlays6998) reported
@bt_uk are you aware of the massive service outage
-
Mandyp
(@Mandyp34173855) reported
@bt_uk Hi, your customer service rep spoke to the “value team” the response was to review contract in Nov 2022. no correspondence that it was increased last year. I would be interested to know what you offer a new customer? Broadband and BT Sport - bet it is a lot less than mine!
-
Neil
(@NozferatuAgain) reported
@AckerHeron @bt_uk I've found that out since,the problem is that Openreach don't seem to know either
-
JorgenVan
(@DeGerBurg) reported
@bt_uk Are there any issues in the TA1 area? Our FTTC connection has been bad since 13:00.
-
Gareth 🏴
(@gareth71) reported
@bt_uk I'm having one more try with the 'Eiva' virtual assistant jobbie. Finally managed to sustain a conversation with an Openreach agent somewhere a very long way away. It's painful - I've explained the exact nature and location of the problem several times, but they don't get it.
-
Ellie
(@xratedbitxh) reported
@bt_uk hi. So you workers can go tell your "advisors" that they have officially given me more trust issues that my dead dad has ever given to me so thank you for making me wait a month for wifi with over 4 DELAYED engineer appointments.
-
Susie Roberts 💙
(@susiesooze) reported
@bt_uk I have sent a DM. Please could someone look into my issue. Thank you.
-
Gareth 🏴
(@gareth71) reported
@bt_uk How can I contact a U.K. based engineer to report a network issue? The only thing your website offers is a ‘virtual assistant’ thing which connects me to an agent based in a different country and then disconnects me mid-conversation.
-
💉💉💉JF
(@jfparis) reported
Some scam artist was trying to get me to connect to my @bt_uk account this morning. I was going along with them to see what they were up to. (sadly I do not have an account so they hang up on me when I told them my password was invalid)
-
Gareth 🏴
(@gareth71) reported
@bt_uk How can I contact a U.K. based engineer to report a network issue? The only thing your website offers is a ‘virtual assistant’ thing which connects me to an agent based in a different country and then disconnects me mid-conversation.
-
Framob
(@weedgies) reported
@bt_uk Starting to pick up now,down detector couldn't even load tweets etc,but has picked up over last couple minutes, I'll do a speed check incase my end but I doubt it.
-
Gareth 🏴
(@gareth71) reported
@bt_uk How can I contact a U.K. based engineer to report a network issue? The only thing your website offers is a ‘virtual assistant’ thing which connects me to an agent based in a different country and then disconnects me mid-conversation.
-
JorgenVan
(@DeGerBurg) reported
@bt_uk Are there any issues in the TA1 area? Our FTTC connection has been bad since 13:00.
-
max
(@max09051019) reported
@bt_uk still no updates from you. You keep telling me lies since November. This is unacceptable. I still havent been upgraded to fibre 2. You have the worst customer service ever.
-
Skinner
(@skinz1bar) reported
@ruby1510 @bt_uk 45 mins on the phone whilst they try and rectify their mistake and the they hang up on me......grade A fuckwits
-
Tan
(@Tanxxxxxx) reported
@bt_uk internet down again!! At this point, don't actually know why I bother paying you anything
-
Ellie
(@xratedbitxh) reported
@bt_uk I called your services again and all they said was sorry. Thank you for your trust issue services. Have a wonderful day !🤍
-
JorgenVan
(@DeGerBurg) reported
@bt_uk Are there any issues in the TA1 area? Our FTTC connection has been bad since 13:00.
-
stephen bayley
(@bayles01) reported
@btsport hi, I’m trying to cancel my subscription. No problem with the channel, we are just not using it. I am however finding it difficult to do, no one is answering the phone. I’ve been on hold for 30 minutes now. I’ll just cancel the direct debit and see if that helps.
-
Jamey ⭐️⭐️
(@acehoodflow) reported
@bt_uk Hi I am struggling to submit my pac code on your website. Are you able to help me or do I need to call in?
-
Carly Cressey
(@carlymfc) reported
@bt_uk I can’t connect to live chat service is anyone available to help me please ?
-
Govind Parashar
(@ImParasharG) reported
@bt_uk Hi, have order broadband 7-dec-2021, my broadband still not live. Every time when I speak to customer service get another excuse. My WFH effected a lot. I can't trust anymore