BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 10/30/2025 22:25

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: London, Hitchin, North Shields, Wigan, Slough, Croydon, Edinburgh, Glasgow, City of Westminster, Camden Town, Bristol, Cardiff, Wellingborough, Colchester and Walton-on-Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHitchin Internet
United KingdomLondon Internet
United KingdomNorth Shields Internet
United KingdomWigan Wi-fi
United KingdomSlough Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • VanlooMarianne marianne van Loo MA, ARPS (@VanlooMarianne) reported

    @bt_uk first contact 9th Jan! You are falling way below customer service guidelines. I keep getting promises that stoke on trent connections team/Dundee fibre bb team will ring me back but no contact has been made. Appaling.Had 4 letters saying someone wants to take over line.

  • gizzerd Dessi (@gizzerd) reported

    @bt_uk is BT looking into crypto currency’s or establish its own chain link using the massive technology network that it has similar to what Tesla announced and rumours are Apple and Amazon would be next

  • haggisdave Haggisdave 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@haggisdave) reported

    @bt_uk My Internet keeps dropping out, early last year I was put on Halo new hub was supposed to come out never came, could not be arsed chasing it up looks like I am not the only one.

  • chrisjburrell Chris (@chrisjburrell) reported

    @bt_uk why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #poorservicebt

  • chrisjburrell Chris (@chrisjburrell) reported

    @bt_uk @Ofcom why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #canthomeschool

  • Kallum_kabz Kallum__ (@Kallum_kabz) reported

    @dj_daps @biggunnertv @btsport I usually agree with most of what Jenas says tbf but yh Savage is the worst of them

  • J_PaulDevine Paul Devine (@J_PaulDevine) reported

    @PunjabAlchemist @bt_uk apparently ive missed deadline to leave and I Do want to leave @bt_uk sadly got 2 years to crap internet, notv channel I don't watch

  • IkeagoneKatz Neil Mannix (@IkeagoneKatz) reported

    @bt_uk Morning, what time does customer service open? The 0800 number.

  • chrisjburrell Chris (@chrisjburrell) reported

    @bt_uk @Ofcom why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #poorservicebt

  • jacksonj04 Nick Jackson (@jacksonj04) reported

    @bt_uk If there is a fault logged I don’t know what it’s for - the service is working fine, except that the light settings for the Hybrid Connect don’t apply (as in if I try change them in the app nothing will happen, and the app itself continues to say “high”)

  • sxmsharp Sam (@sxmsharp) reported

    Cannot stand how PL players STILL hold their hand up for the liner to call offside. Even if it is, every goal is getting checked. Put your hand down, defend the ball, and play to the whistle. #EVETOT #btsport

  • Masons_Mate Carlo's Army 💙 (@Masons_Mate) reported

    All about Tottenham this post match. All about how poor they were. How about giving us some credit? Utter garbage @btsportfootball @btsport

  • Teuchter86 Kevin Morrison (@Teuchter86) reported

    @btsport Why is it that you don't follow the picture picture break on the WWE NXT feed and play ads over part of the match. Tempted to jack the app in and go back ton1 week delay on the network

  • IkeagoneKatz Neil Mannix (@IkeagoneKatz) reported

    @bt_uk I don't suppose you can provide any WIFI help? Having major issues connecting to BT WIFI

  • danialtink Danielle Altink (@danialtink) reported from Camberwell, England

    @bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh

  • illusionz07 🃏Rinnegan 🈳 (@illusionz07) reported

    @bt_uk can you guys sort out the broadband connection wtf, can’t even connect

  • MikeHBritland Michael Britland (@MikeHBritland) reported

    @bt_uk I would like to cancel my BT Sport subscription - how can I do this on the app or over the phone? Also, if I transfer my NOWTV subscription to you, am I still able to use my NOWTV sticks?

  • PeterMoll1 Peter Moll (@PeterMoll1) reported

    @bt_uk Had BT broadband once. Never again. Promised speeds of over 3 times what was actually achievable. Fibre broadband actually slower than ADSL. Ripped off. Never again. BT = Bloody Terrible.

  • tammasaurusrex tam miner (@tammasaurusrex) reported

    @bt_uk I have BT and my internet is unstable almost constantly. Makes wfh really hard. :/

  • MattAll82111727 Matt&Jules Allen (@MattAll82111727) reported

    @bt_uk is BT broadband down in the Retford Nottinghamshire area?

  • ashcfc_ ash🇧🇩 (@ashcfc_) reported

    @bt_uk would help if i could actually have a connection to connect to?

  • Suzy_floozy21 Sue (@Suzy_floozy21) reported

    @bt_uk Digital Voice should have not been rolled out until properly tested. No phone line for 7 days and not being fixed for another 7. No end of problems including losing my phone number. Utterly useless.

  • streetzovlondon streetzovlondon (@streetzovlondon) reported

    @AFTVMedia I don’t really care but I’m loving Jermaine Jenas @jjenas8 “Oh **** face” on @btsport while he’s trying to justify their performance in his usual partisan style

  • TheSportsDean TheSportsDean🎯 (@TheSportsDean) reported

    @btsport are making a bit much of Spurs losing 4 of last 5. It'd be a freak result for Spurs to win at City. That game won't define the season, longshots to get something there. Positive signs alongside individual errors tonight, run in starts after City #EVETOT #FACup #COYS

  • kateMorris102 Kate Morris (@kateMorris102) reported from London, England

    @bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?

  • chrisjburrell Chris (@chrisjburrell) reported

    @bt_uk why are the people I am speaking to at BT refusing to give me either contact details or transfer me internally to senior management level personnel when asked? I have an issue that’s is a month old and still unresolved with no date for completion #poorservicebt #ofcom

  • MeeshWUFC Michelle Carpenter (@MeeshWUFC) reported

    Ugh @bt_uk why can you not provide a decent wifi service. It’s been down for three hours now and I have meetings today!!! #Useless #Excuses #ItsNotMeItsYou

  • uncle_honka Honk (@uncle_honka) reported

    @bojack90s @bt_uk Wait that's in BT's contract? They put in mine last wk, their COVID installation conditions mean my routers in the kitchen and so wired connections are via plug socket, so far my PC has a best connection speed of 35Mbps from the suooosedly 900Mbps service I pay for. Shite.

  • JaydeeneC Jaydeene Connolly (@JaydeeneC) reported

    @nighthawkgeoff @mrjakehumphrey @btsport I never usually have a problem with Rio but I find he is very easily influenced by his fella pundits which is a shame. Jermaine does my head in he is a proper know it all and winds me up. Jake is very good, I must admit

  • sarahcurls Sazzy (@sarahcurls) reported

    @bt_uk I’m an advice worker for deaf people in Islington. Have vulnerable client who needs Wifi access in flat shes alone. Tried calling BT always in queue..client needs her wifi looking at. Please help