BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (8%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Islington, Coulsdon, Newton Abbot, Cardiff, Colwyn Bay, London, Hammersmith, Colchester, Evesham, Rugby, Romford, Kirkcaldy, Glasgow, Royal Tunbridge Wells, and Forest Heath District.
| City | Problem Type | Report Time |
|---|---|---|
 Islington
|
Internet | 5 hours ago |
|
Coulsdon
|
Wi-fi | 7 hours ago |
|
Newton Abbot
|
Internet | 8 hours ago |
|
Cardiff
|
Total Blackout | 10 hours ago |
|
Colwyn Bay
|
Internet | 10 hours ago |
|
London
|
Phone | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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MouseMat (@andymousemat) reported@bt_uk @virginmedia @CityFibre I need to report massive internet outage in the following postcodes NE1 TO NE38 DH9 DH1, DH6, DH7 TS26, TS27, TS28 11564 - Riyadh Saudi Arabia 21442 - Jeddah Saudi Arabia Internet must be down as "Visitors" are awfully quiet
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Sam R (@maz558) reported@bt_uk VERY disappointing with the service from your agents! I phoned as I wanted to take my service with me when I moved. Told I needed to take a new contract - 20% more expensive than current one. Told I would have to wait a week without broadband. Then lied to me!
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Simon Bowler (@simonjbowler) reported@bt_uk Perhaps you could read the message I sent ans acknowledge that your chat service and account access aren't working for one of your customers. To be honest, that would resonate better than inviting me to spend an hour on the phone for a 5 minute issue.
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Dean Hazell (@Deano01973) reported@bt_uk my phone line been down a weekend due to BT and poor customer service.
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Apex Signs (@apex_signs1) reported@btbusinesscare Can you dm me the correct number to call? I’ve just sat on chat with Avik for 45mins and it’s been cut off !!!! Your customer care is horrendous!! 🤬😱. Can you get someone to call me ? As you must have my mobile number on record !!!
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TSLG13007 (@TSLG13007) reported@bt_uk We have been with BT for decades and never known the customer service this bad. It is too complex to explain on here but after many years, we will be moving supplier
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Nix's (@nickinoonoos) reported@bt_uk shocking service not had internet or Tv for 3 weeks, engineer arrives last night said in the service box repaired issued less than 15 hours normal service resumed and in tv or internet, and now no one will pick up the phone, quick to charge you the bill ... @EE @numan64
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AM (@itsmeitsmeandy) reported@bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly
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AFCdonnilad (@afcdonnilad) reportedFormal complaint incoming. @bt_uk @EE @OpenreachHelp Order placed 6 April ahead of house move on 15 April. Install promised 22 April. Now pushed AGAIN to 5 May with ZERO explanation. Repeated 48hr “updates” that deliver nothing. No broadband, no TV, no smart devices pt1.
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Adam Darke (@adarkelimited) reported@bt_uk you’ll be hard pushed to find a worse company than these guys in the UK. Appalling customer service, terrible turnaround times for installing, hopeless comms, mistakes everywhere and you always end up carrying the stress and cost. Go with anyone else.
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Chris Wall 💙🧡 (@ChrisWall85) reported@bt_uk can't log in via the website or app. Sends a code to my email (fine) then to my mobile which it never accepts. The screen just never progresses? Known issue?
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H (@countrymousie) reported@btbusinesscare It's dropping in and out. I have no mobile signal here so I suspect Starlink is my best bet
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julian hines-dedman (@dedmans) reported@adarkelimited @bt_uk It takes days to speak to someone in a far away country then you discover they have made two other accounts in your misspelt name and then decide in the ether that you broken those contracts and swipe £460 from your bank account!!
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CARL ROBINSON (@CARLOSUK01) reported@btbusinesscare please cancel my order as you seem incapable of delivering a service and can’t even manage to transfer me to a supervisor to escalate my complaint when you change my installation yet again - that’s almost 4 weeks waiting now 🙁
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Future Tech (@neural_theory) reported@duncsand @bt_uk Being able to find a contact number for a business is more than you get from most companies. Goes to show though, very few understand or care about customer service these days
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ems7 (@ems7) reported@bt_uk how can I contact your complaints department? I have had two missed calls from them. The number on your complaints page won’t put me through. Live chat can’t help. I’ve already escalated the complaint.
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Marc Harris (@Marcharris1687) reported@bt_uk you are actually useless phones are down in our area when we rung you to tell you you were already aware but can't do anything or update you because the team are off until Thursday what sort of bullshit is that you only got one team to deal with issues
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John O'Connor (@thereal_JOC) reported@bt_uk Still no joy. Using both my phone and a desktop. Same issues persists. Happy to keep my existing appointment date but slightly annoying. I’ve made a note of your number, but perhaps this is an issue that needs looking at in the background as well.
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AM (@itsmeitsmeandy) reported@bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly
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Literate Cynic (@LiterateCynic) reportedBrilliant! @bt_uk FTTP N/W - network fault and @EE* 4/5G utterly abysmal at my NR 12 7 location... *Roll on end May when I can say bye-bye!
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Josh (@Jsm0445) reported@bt_uk i had my bt email account hacked after putting my login details into a spurious email. I regained access to my email by changing the password but I don’t seem to receive emails and emails that say they have been sent don’t get received. How can I rectify this?
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James Sadler (@JSads1983) reported@bt_uk Thank you, but these were engineers, who wanted to gain access to my home even though I hadn't approved a visit. When asked for ID, they became rude. They left and then attempted to come back later. Again, with no ID or any official looking job sheet.
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Simboman 🇬🇧 🇺🇦 (@simboman) reported@brian_mcbride1 @bt_uk That's similar experience to my 90 year old mother's complaint about digital switchover and contract renewal. Sent a complaint letter to BT plc, PO Box 334, Sheffield, S98 1BT and received a text a couple of weeks later saying the complaint had been closed but with no resolution.
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fuey (@hongkongfu3y) reported@bt_uk Ah ok thanks. I did try that and got pushed to an online help which wasn’t appropriate for my query. Will try again
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fuey (@hongkongfu3y) reported@bt_uk hello BT. I was a BT customer for years but was shifted onto EE. I have a broadband package with them and 2 sim only deals (originated as BT sims) If I change back to BT would I still get the mobile discount with EE being the same as BT or would that change??
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J (@Daylightfire) reportedoutstanding work from @WeAreOpenreach when installing neighbours fibre they cut our broadband, just cut the cable, Even though it clearly goes into a different house, and @bt_uk / @EE said, best we can do to get it back is Tuesday. The levels of customer service are at a new low
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Andy Mich (@MrAndyMich) reported@bt_uk I don’t need to call any number I need BT and the people making these stupid decisions to realise they’re putting their customers at risk. The issue is you weren’t able to spot whether it was a scam number or not. So the question is why are BT as a company putting their customers through this? Please listen to what I’m saying and pass my deep concerns to the people making these stupid decisions.
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Steph Murray (@DerekDonkey1977) reported@bt_uk That’s completely unacceptable Why can I not exit a contract for a service everyone says it’s not consistent with constantly dropping devices
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Asif Rana (@HounslowParking) reported@bt_uk Please can you tell me why your service is so useless? You've forced us to switch over from copper to fibre, but then you haven't made the actual switch and just thought its easier to charge us for both services. Your staff are utterly clueless and inept. #btareuseless
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Clive MacDonald (@clivemacd) reported@bt_uk Hi, I am trying to access my bill but have been receiving the message "Sorry, we can’t get your account details at the moment, We’re trying to fix the problem at the moment. Please come back later" for the past 24 hours. Can you please assist.