BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (62%)
- Wi-fi (14%)
- E-mail (12%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Hyde, Uppingham, Birmingham, Stroud, Manchester, Glasgow, Halifax, Islington, Royal Leamington Spa, Batley, Dudley, Liverpool, Taunton, and Seaford.
| City | Problem Type | Report Time |
|---|---|---|
 Oldham
|
Internet | 2 minutes ago |
|
London
|
26 minutes ago | |
|
Hyde
|
Internet | 3 hours ago |
|
Uppingham
|
Internet | 3 hours ago |
|
Birmingham
|
Wi-fi | 3 hours ago |
|
Stroud
|
Wi-fi | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie (@Jamieonthisday) reported@bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.
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star6 (@s_starrr6) reported@bt_uk unbelievable service, booked an engineer two weeks in advance only to be told now that ive been missed and the next time slot is in another two weeks! Can i get someone out quicker, atrocious
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Carl Meah (@MeahCarl) reported@WeAreOpenreach @bt_uk @EE your service is absolutely pathetic ๐
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Norman Wilson (@nwwilson) reported@bt_uk Service is an absolute joke. AGAIN my Internet doesn't freaking work. Absolute dog ****. I am paying for this crap. 4 days for an engineer. NOT acceptable
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SparkyDuck ๐ธ (@SuperSparkyDuck) reported@bt_uk do your executive complaints team just ignore emails requesting I be contacted? Ive requested calls twice in the space of two days and neither have happened. My internet is still down. Its been 3 weeks. Sort. It. Out.
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๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐ฑ (@thevegantim) reported@bt_uk They've already told me nobody can help with why my broadband order is delayed because they're closed today. And apparently it's a bank holiday in England tomorrow so they can't help tomorrow either. Fobbed off, couldn't get me off the phone quick enough.
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Ingleton Ian (@Ingleton_ian) reported@bt_uk Living in her own, remote location and currently no access to emergency services of she needs them.
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Tim Hempstead (@thempstead) reported@bt_uk And that's the problem, it never does change ... for years and years "If you go with Halo 3 + when you get fttp then you should get a free upgrade. That should happen in 12 months" Yeah, didn't happen
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CharlieM (@camawds) reported@leonburton @btbusinesscare BT are an abomination. I will never use them again. Horrible company using sharp practice in every area. There are plenty of decent local telecoms specialists that are small and user friendly.
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@neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported@bt_uk @s_starrr6 @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.
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. (@SpawnSoul) reported@bt_uk Phoned you close to ten times. And to be fair if our postcode wasn't so limited I'd not be using your trash service. But is what it is.
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AJoby (@spagbogroll) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Should just be able to send pictures, thatโs awful
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GerryC๐๐พ (@Epsom1780) reported@bt_uk That number doesnโt work for me! Automated and asks for various things except for what I need, which is updates!!!!! 9 days and no news!! What do I do now!? No one will help!!!!
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Di- Rect..๐๏ธ๐ฎ๐ฑ๐ฌ๐ง(To The Point) (@ReformedMr) reported@bt_uk That was message to me whilst Iโm at work. I really could do with some help for her. I can supply you all the information you need, but obviously I donโt wanna do it on a public forum. Thank you so much for reaching out to me.
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Helen Wakelam (@HelenWakelam) reported@bt_uk how do I get to speak with someone on the helpdesk about a broadband fault instead of dealing with a dreadful bot over text - disgraceful service?
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Gari MacColl (@JGMacColl) reported@bt_uk Hi. I'd like to not pay you over ยฃ70 a month for a copper wire broadband service and a landlines number. Can you tell me the best way to leave yourselves after 17 years?
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Claire๐น (@sundaygirl851) reported@bt_uk Well so far when speaking to people he's just been fobbed off with 'well it should be happening as we speak so he feels like people aren't actually really trying to help him so he's reluctant to ring again snd is now stuck between 2 phones....
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๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐ฑ (@thevegantim) reported@bt_uk fobbed off by three people in the last hour, possibly the worst customer service I've ever experienced in my life - which matches up with the broadband install service, which has been diabolically poor. How many hoops do I need to jump through to get an answer??
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mrchrisjohn (@mrchrisjohn) reported@bt_uk Your two-factor authorisation is not working No text messages are coming through!!
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Simon Caffrey (@caffrey_simon) reported@WeAreOpenreach @bt_uk 3/ I say again there is an Openreach network fault on Portland but you are not listening. The quote from @Starlink is on its way!
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(((Ian McKenzie))) ๐ฌ๐ง๐ช๐บ๐ซ๐ท๐บ๐ฆ๐ฎ๐ฑ๐ฌ๐ช๐ฌ๐ฑ (@iMcKenzied) reported@bt_uk I had a long conversation with @bt_uk the other day. I was told to wait til the new residents have taken over on the 28th after which Iโll receive a final bill. Why are you charging twice for this service for 7 months. Iโm astounded itโs even legal. And why take payment before?
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Ed Thomson (@ThomsonEdwint) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Itโs Circet that seems to be doing installations and doing a good enough job on the track but wonโt repair damage done by mini digger to the road when finished. ๐ซฃ
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The Real Philip Lyon (@phillyonskem) reported@bt_uk And to add insult to injury, the last 2 times the number they've given me is "not in service". Must be the worst telecoms company in the uk. Prove me wrong.
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Roibeard Mhuiris (@RMhuiris) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Important to add, and what makes it even more insane, I personally contacted their Chief Executive because the BT brand I buy my broadband service from (my contractual partner), had their complaints rejected and told me to do so. There was nothing further they could/would do.
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TechbooUK ๐ฅ (@techboouk) reported@bt_uk Your service is so trash that I'm gong to pay off my subscription and find another provider. Twice in the past three months you have messed with my account, first time took six weeks to resolve and today yet again its gone down. Utter trash.
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Eddie Crouch (@EddieCrouch) reportedAfter 30 years with @bt_uk I have switched to @SkyUK for my broadband phone and TV package . A ยฃ40 per month rise was the reason and an almost identical service for 50% less . Wonder how much I have lost by not switching sooner ?
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Simon Caffrey (@caffrey_simon) reported@bt_uk fault is on the openreach copper network.
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Gari MacColl (@JGMacColl) reported@bt_uk You don't give a ****, do you?
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Robert Drummond (@robertd1981) reported@bt_uk I donโt really want to raise a complaint. Itโs basic looking after people and thatโs what you and Openreach should be doing. I should not have to complain for you to have nothing more than average standards.
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jackbwater (@jackbwater) reported@mizmuggle @bt_uk Now router says "connected" (an improvement) but internet doesn't work 'cos the DNS IP address the router is getting is wrong. Can't even ping the DNS IP 81.139.56.100 No option to set DNS from BT Router! Changing DNS IP locally , to 8.8.8.8/4.4.4.4 and internet works.