BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: City of London, Barnsley, City of Westminster, London, Ealing, Chesterfield, Belfast, Morecambe, Northampton, Guildford, Glasgow, Southampton, Redruth, Milton Keynes and Telford.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| Barnsley |
Internet | |
| City of Westminster |
Total Blackout | |
| London |
||
| Ealing |
Internet | |
| City of Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dan 🐻🐑
(@dan161285) reported
@bt_uk internet is down S20 6TA? Can you assist
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Shell Morton
(@shellmorton1) reported
@bt_uk I've had a text to say all fixed. I have the line back but still no b'band. Did a restart of hub but it's just flashing pink. Help please! Cant stand not having TV for much longer. Cant connect Alexa or TV box to mini hub. A week without is more than enough. Help! #bt
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Matt Neal
(@MattNealRacing) reported
@bt_uk please help me, I’ve stuck with you forever but my home broadband is shocking. I’ll contribute but pleeeeease help!🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽😩😩😩😩
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Seánie 🥊
(@seaghanMK2) reported
@bt_uk No all ok. Speed 150. Recent letter saying that our phone service will soon be switching to the back of the hub, was worried it might not work. It hasn’t helped by an idiot openreach engineer outside telling us we are not on full fibre when our contract clearly says we are.
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CharlietheShepherd
(@sheepiefarm) reported
@Harrywhoz1 @bt_uk Have reported it as a scam on their website. Normally I would have been wary - must have my stupid head on today 🤪
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Ali Maxwell
(@alimaxwell_ali) reported
@bt_uk Have been trying to get fibre broadband installed for 3 months without success. Bt can’t even give me a date for installation- asked to be put through to escalations team but the person there would not speak directly to me - shambolic service
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Gavin Tulloch
(@gavintulloch) reported
@GradySNP Hi Patrick, I am having an urgent issue with @bt_uk who are refusing to let me speak to cancellation team until *after* my cooling off period has ended. As a result, I’m v anxious about getting a huge cancellation fee. Have emailed details and grateful of any support.
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Tony Goodger
(@Carer26) reported
been waiting for ages for #BT / @bt_uk to email me a 4 digit code. Come on guys DO IT NOW you'll feel so much better for doing some customer care!
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Novak Endo
(@NovakEndo) reported
@bt_uk your website is awful, please provide me with a direct link to the Return Equipment Request page because I've tried navigating your website for 30 mins now and can't find it. Absolute joke of a site.
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Alan Goodman
(@YesCompSols) reported
So I called into @vmbusiness @virginmedia apparently there's 5 'P4' faults affecting the services, estimated time to resolution is 5 DAYS. @btbusinesscare how long does it take to provision fibre on an existing business line with no left in jumper?
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Gavin Tulloch
(@gavintulloch) reported
@bt_uk I have sent this over. Can you confirm that I can cancel and won’t be charged any cancellation fees? I have contacted my MP @GradySNP about this.
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Robert Clark
(@RobertClark125) reported
@bt_uk A slight problem has cropped up. I've received the email to verify my email address, but when I click the button, it says it can't open it. What can I do, as I have to verify the address to get regular hope united updates.
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James Bowen
(@SirCHUCKY) reported
Are @bt_uk restricting wifi range and on purpose? I have a @ring video doorbell 3 meters away from my so called smart hub but the signal strength is not good enough for the video or audio.
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Marion Pettet 💙
(@MarionPettet) reported
from
Kelvedon Hatch, England
Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.
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Christopher Jones
(@quatermass_pitt) reported
@bt_uk @MarcusRashford Will BT and Marcus also support another simpler move; if somebody receives abuse online, they close their accounts and kill the abuse by depriving the trolls the oxygen of publicity. Thierry Henry shut down his social media, a far better step.
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Jane White
(@GinnyW71) reported
@bt_uk you’ve really excelled yourselves this time. 8 days without a landline and day 3 without broadband. At least 10hrs of our time wasted in calling you for 3 days and still no resolution!? Paying £68 a month for garbage service #appallingservice #joke #btisuseless
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Susan Cord 🏴🇪🇺
(@sue_cord) reported
@RevMthrSamantha @bt_uk Bill charged us for both calls outs, despite 2nd call out fixing problem. @Revinthenorth then wrote to their CEO, after we'd spent hours on the phone. The bills, including line rental and calls, were completely written off. We moved supplier shortly after & got broadband
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Susan Cord 🏴🇪🇺
(@sue_cord) reported
@RevMthrSamantha @bt_uk Once, maybe 15 years ago, we were having major problems with our phone line, which meant our dial-up (!) would drop out. This only happened when it rained. If course, when an engineer came, it was glorious sunshine, & they implied we lied. 2nd engineer rewired from house to pole
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Pud
(@angronswad) reported
@bt_uk give Laura D a pay rise! Absolutely lovely to talk too and sorted my issue out in minutes after having no luck at all via phone or live chat! Made moving in a months time a lot less stressful! Thank you Laura!
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Rev James Bissett
(@Revinthenorth) reported
@sue_cord @RevMthrSamantha @bt_uk Bill = BT. The first manse had a similar multiple callout issue, only resolved by replacing about 50mbof badly frayed cable. They also put the wrong name on the account and phone book and wouldn't change it without paying cancellation fees and starting a new contract...
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Anwar Hussain
(@nw1gunner) reported
@BTCare @BTGroup @Ofcom complaint ref: VOL013-569118771964 I’ve had poor customer service already in regards to my service. And now rang to speak to an advisor who rudely and aggressively cut me off. I have lost all trust in this company now.
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laura
(@lawrawrrrrrrr) reported
@bt_uk Hi, I placed an order with your shop earlier today and want to discuss an email I just received - can't find any contact # and live chat offline. Can you help?
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Bushy
(@nigelbushell2) reported
@bt_uk you’ve now failed on 4 occasions to install our new fibre connection, not even a phone call yesterday just another no show! Awful customer service!
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David Ottley
(@otters71) reported
@bt_uk Why are BT still not able to sort out my phone line takeover, this is now over 2 months. They promise one thing to get your business but cannot deliver, very poor BT
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Tony
(@Terry92792442) reported
@HLTCO Absolute hero none of this support your rivals BS that @btsport try shove down your throats
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John Chadwick
(@chadSTERjohn) reported
@bt_uk I did manage to speak to someone and got it sorted but I’ve had some more problems and could really do with some help
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john lawless
(@johnlawless33) reported
@bt_uk Hope you can help, reported a fault on 10th May. Had an engineer come out. He couldn't find anything and left. Been without landline ever since.
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Kirsten Gibson
(@reallyblonde) reported
@bt_uk I appreciate the update Dee. Can you confirm it will be an Openreach engineer that will come out to connect it and not a contractor as contractors cannot resolve this problem. Also, how will we be reimbursed automatically if you don’t know how much costs we have incurred?
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TheGoodwins
(@TheGoodwins2) reported
Hello @BTCare you are driving an elderly couple insane trying to cancel phone their line. You've had us jumping through hoops which we've done & still you're refusing to cancel phone line on completion of house sale. Why would people want to pay for new owners phone calls?
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NinjaPhillips ⇨
(@LFC_NatPhillips) reported
@DarrenDevGuy @btsport The Europa final kept buffering on the app which has never happened before