BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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E-mail (7%)
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Phone (7%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Watford, London, Brentford, Birmingham, Norwich, Glasgow, Llandrindod Wells, Wigan, Merthyr Tydfil, Poole, Bristol, Reading, Luton, Liverpool and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
Phone | |
| London |
Wi-fi | |
| Brentford |
Internet | |
| Birmingham |
Internet | |
| Norwich |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Hardy
(@drmatthewhardy) reported
An update to this story: On Friday night, after spending 2 1/2 hours on @EE's tech help chat line, I was finally able to chat to a senior staff member who solved the "no data" issue within 5 minutes (hurrah!). He also promised they'd give us the deal we'd been sold by @bt_uk
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Matthew Hardy
(@drmatthewhardy) reported
And the problem all along? @EE's sim card setup process hadn't overwritten the file with data connection settings that @bt_uk's sim had installed. Simply deleting the file sorted the problem.
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Gill Wiltshire
(@GillWiltshire) reported
@bt_uk brilliant response to an outage yesterday in my village. My mini hub arrived less than 24 hours after the issue (which had been resolved anyway) . Very impressed with the proactively. I have a solution if any further issues. Thank you !
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Joy Roxas
(@joy___r) reported
@bt_uk Ok have done so. It's been down since 6am. Hopefully it will get resolved soon
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leopaula
(@leopaula) reported
@bt_uk Still waiting for my ‘free post bag’ to send back the WiFi equipment I eventually managed to collect from the wrong sorting office I didn’t ask it to be sent to? Thoughts? And I better not be charged for services? Ya feel me? Thanks, I work in customer service, you guys rock 👍
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@bt_uk Fix my phone line? @OpenreachHelp
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Lisa Harding
(@SketchLisa) reported
@MaranelloGTO @bt_uk I paid for their super fast broadband whilst I was streaming on twitch. I’m certainly not getting any kind of consistent service
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Jus' sayin'...
(@MikeMacLeanOban) reported
@bt_uk , can you please advise what the problem causing loss of internet is and when it will be resolved in the PA34 5EF area?
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Joseph
(@Joseph17086339) reported
@SketchLisa @bt_uk Go to EE. I left BT for the same reason, the first thing they say when you phone them with a problem is " if the fault is found in your property then you will have to pay. EE are absolutely brilliant, they are very prompt and keen to sort out any problems. An excellent company.
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prasanth thomas
(@thomasprasanth) reported
@bt_uk Hi, is broadband service down at tw11 since around 11am? Tried the diagnostic and it showed an error.
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@bt_uk Fix my phone line #worstservice
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@BTGroup @bt_uk Any chance you can send the engineer to fix my phone line been 7 months now #mentalhealth is affected #worstservice stop telling the world you are amazing while failing your customers.
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adam timms
(@adamtimmsytimms) reported
day 2 of saying how **** @bt_uk is
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Mark Greaves
(@DynamicAscents) reported
@bt_uk Yes tried that. The red 4G signal bars keep flashing red. Been fine for ages and since update it’s gone awol
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Richard Burdon
(@turchest) reported
Best thing about @bt_uk going to digital voice is that, hopefully, very soon nobody’s will have to use @bt_uk and that they go out of business. Use anyone else. They’re the worst, most unreliable and untrustworthy company there is.
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Becky Purvin
(@becky_willett) reported
@bt_uk It’s a home move, supposed to come last Monday, didn’t turn up, then again today and didn’t turn up, both times we’ve phoned and been assured someone will call back to resolve and they never do
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Lplateartist
(@Catheri00331975) reported
@bt_uk Ok BT so how come the Priority Fault Repair leaflet containing the form PHME 83925 to is not available online and furthermore the BT people on the phone when I ring 0800 800 150 as instructed on your own website have never heard of it? Let alone can send it.
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Dan
(@Dan07456093) reported
@WWEUK @WWERomanReigns @btsport why even bring the guy back he's got no talent he can't wrestle for ****!! two moves only suplex and F5 that's it so why hasn't lesnar been released from the company yet!! get rid of lesnar and bring back Bray Wyatt
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Primum non sequitur 🔴
(@PrimumSequitur) reported
@bt_uk no internet still; your mini-hub is awful. I cannot believe the way you have handled this scenario. Loyal & elderly customers mean nothing to you!
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Ollie Powell
(@werdle) reported
@bt_uk My broadband is not working again. Can I talk to someone to help please?
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Mark Nicholson
(@markn1960902) reported
@bt_uk I was given a fault number by sky for a fault you are resolving, how do I check the progress, been down 6 days so far 1-1214475057285
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Derek
(@I_amaDerek) reported
@bt_uk @binaryape none of which, addresses the issue of the poor service you are currently failing to fix for this paying customer.
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BigBadKev
(@GBigkevin) reported
Do NOT buy @bt_uk TV it's the BIGGEST load of rubbish EVER mine keeps cutting the end of programs off so I miss the end or it doesn't record a show I have had TWO new boxes and it keeps happening so please stay away nothing but problems since day one #stayclear
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Andrew Charman
(@CharMonkey) reported
@bt_uk Is there a problem with internet in OX17 area?
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🎅🏻That Christmas Witch🎅🏻
(@thatwisewitch) reported
@bt_uk It’s sorted now i managed to get through to customer services thanks
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Richard Tracy
(@richmt15) reported
@SketchLisa @bt_uk I was with BT, overpriced and the worst customer service. Switched to Plusnet which is owned by BT, never had a problem and UK based customer service.
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Joy Roxas
(@joy___r) reported
@bt_uk Hello, yes but it said they will aim to fix the issue within 5 days. Which is a long time - especially given I'm working from home. Now relying on mobile hotspot with EE.
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Richard Burdon
(@turchest) reported
@jamclarkey @bt_uk Yes I’m fine with that…. As long as @bt_uk is not the service provider.
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Sean Cronin
(@SeanCro32891966) reported
@bt_uk how many levels of escalation does one company need to get things sorted. Yet another call indicating out complaint has been escalated but still not resolved.
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Christian
(@AllAmericanCFC) reported
@bt_uk I was told for the last week that an engineer would come by my house and resolve the connection issue. Today came and went and still NOTHING. As a brand new customer you are absolutely getting off on the wrong foot with me. #BT #customerexperience