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BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 26: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 64% Internet (64%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: London, Oldbury, Hammersmith, Southwark, Blackburn, Luton, Beaconsfield, Portsmouth, Glasgow, Gillingham, Halifax, Kettering, Bristol, Croydon, and Manchester.

CityProblem TypeReport Time
London Wi-fi 14 minutes ago
Oldbury Internet 30 minutes ago
London Internet 34 minutes ago
Hammersmith Wi-fi 39 minutes ago
London Internet 46 minutes ago
Southwark Internet 57 minutes ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • keely490544
    keely (@keely490544) reported

    @bt_uk absolutely diabolical log in **** with BT now . email, password, code to email & code to mobile WTF

  • Joannetay1808
    joanne taylor (@Joannetay1808) reported

    @bt_uk my youview box has broken - power light not on

  • pencil316
    David Percival (@pencil316) reported

    Horrendous service from @bt_uk. Dealing with my Father in Laws account and getting threatening letters when we’d been reassured it was sorted. Disgusting. Stay well away.

  • GregRuthen
    Greg Ruthen (@GregRuthen) reported

    @bt_uk @KerZE87 No one is following up our complaints 2 put of 12 recorded. Something is seriously wrong when technical support is trying to sell to you smells of desperation.

  • injuredcyclist_
    Tracy Kydd (@injuredcyclist_) reported

    @bt_uk Phoned that number and still they trying to fix it on a computer but fault is outside need you to send a engineer that can fix that

  • CollinsLarissa
    Larissa Collins🇱🇹🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CollinsLarissa) reported

    @bt_uk So you’re making an upgrade I never asked for and it’s still cost me over an hour on the phone because you can’t get your appointments in the right order. I don’t care about your rigid systems - I’m the customer. I care even less that ‘AI did it’ - you trained it.

  • grub_street
    Grub Street Publishing (@grub_street) reported

    @bt_uk We've already raised a complaint. But nothing has happened and your billing department hasn't done a thing. Your incompetence is breathtaking. Glad we've moved elsewhere. Just get our bill cancelled or next step Ofcom

  • LegendaryH80858
    Legendary Hamster (@LegendaryH80858) reported

    @ArmchairAdml @bt_uk would you like to comment on why you're treating a long standing, loyal customer as badly as this? I feel a review of his account is in order so he can be put on a new lower rate and some compensation is in order as you're ripping him off! @MartinSLewis FYI...

  • dyson123
    DebP (@dyson123) reported

    @GrahamH36921247 @John210750 @bt_uk I was switched to EE from BT(no choice given) &they've been fine.However,new prices look awful and as at end of contract considering a switch. A locally based firm is doing fullfibre for very good price but problem is think it would involve digging up garden. Nightmare isn't it?

  • theRedun
    Rob (@theRedun) reported

    @bt_uk @EE @BTBusiness currently on the #caravanclub site at Clumber Park, Notts, paying for “premium WiFi” and it’s painfully slow, no faster than the free version, caravan club staff say it’s nothing to do with them, report it to you! How do I report it to you?

  • MissSatanism
    DemonicSuccubus (@MissSatanism) reported

    Nah @bt_uk you’re having a laugh. They finally turn up nearly 3 hours LATE! Why is it so difficult for you to have HUMANS answer a phone? Stop automating your **** with AI voices and options. It’s a piss take.

  • Staggly
    Paul stagg (@Staggly) reported

    @bt_uk @stokeygurl it’s a massive issue they’ve caused know all about - i can’t see bills or sort my wifi out or even renew a contract - so i’m leaving as they have been rude and unhelpful

  • Jessica67669786
    Jessica (@Jessica67669786) reported

    @ArmchairAdml @bt_uk this elderly gentleman has been a loyal customer for many years. He is now out of contract paying an extortionate price. Surely you can assist him in obtaining a reasonable priced package for his needs, and perhaps issue a refund for out of contract price hike?

  • SanatoriumSteve
    Steve (@SanatoriumSteve) reported

    @bt_uk Hey BT or EE or whoever the hell u identify as at the moment. Sort ur damn app out!! Logged out multiple times over past few days, for what reason?? Have had to verify who I am each time!! That's including the 2 hrs wait for a text verification code just to continue!!

  • TenFourEverton
    CFD (@TenFourEverton) reported

    @bt_uk your current email verify service is useless. As soon as you ask for a verify code you then have to come out of the page to get the email and then the page is lost. Whoever designed this brilliant scheme should be fired as they are an idiot. Please change this NOW

  • GFX2001
    Ian Robson (@GFX2001) reported

    @bt_uk Pensioner upgrade to Digital but gets free upgrade. Engineer comes and goes. Before two working Analog Phones after one working (same Analog Phone connected to the Hub) second not working (extension). To get two working phones customer must pay extra (engineer + Phone).

  • messalinahooper
    grace hooper (@messalinahooper) reported

    So very disappointed with the lack of Internet with the new service @bt_uk 😞 😕 😒

  • Ang_ryScotsman
    Angry Scotsman (@Ang_ryScotsman) reported

    @bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.

  • Banksie_FB5
    Gary Banks (@Banksie_FB5) reported

    Stunningly inept service @bt_uk. 3 wks 2 install full fibre culminating in them saying my router’s incompatible & they’ll send a new1 promising arrival Mon. Mail just recd; it’ll arrive Weds & seems 2b the same as I have! Meanwhile I’m w/out internet & paying 4 the privilege.

  • nemurikyosirou
    Kenta (@nemurikyosirou) reported

    @bt_uk Hi @bt_uk , I have already called 0330 1234 150, but the agent refused to resolve the issue and insisted on the payment. I will NOT call again to be ignored. I have proof of cancellation and equipment return.

  • omotforest
    David Sinfield (@omotforest) reported

    Dear @bt_uk You do not have my consent to install anything on my property. If it is free, it cannot be for my benefit. It's for yours. If it's cheaper for you, you can give me a share of your savings. I had no choice over the digital voice downgrade. @openreach will have to trespass to install it. If it is a condition of receiving service, say so and I will seek alternatives. (@Starlink or 5g) Is it on the T&C's? A letter is on its way to your registered address. David Sinfield.

  • Dajamaky
    Dave Tyrrell (@Dajamaky) reported

    @bt_uk are absolute *****. After 10 yrs of patchy WiFi we’ve made the move to another provider. 1 week before switch off they have turned off our WiFi . Thanks for nothing, mediocre pricks. I won’t hold my breath for a refund as I have long experience of your “customer service”

  • shamacentre
    Shama Women's Centre (@shamacentre) reported

    Weeks with no broadband. Multiple calls. No real help. We are a charity and people depend on reaching us. BTs failure to resolve this issue is not just inconvenient, it is putting vulnerable people at risk. We urgently need BT to take responsibility & fix this. @BTGroup @BTCare

  • Gavtaraysin
    Broden 🇬🇧♿✝️ (@Gavtaraysin) reported

    @bt_uk I can't get in my account because of your pass code system is sending out multiple pass codes which neither work, and now it says to wait or cancel. Cancelling does nothing to fix the problem. How long do I have to wait until the pass code system resets?

  • redginger44
    redginger44 (@redginger44) reported

    @bt_uk I have raised a complaint and you already wish to close it I can’t access my account and realise I am paying more for BT sport I don’t have the time to make phone calls and clearly I am not valued as a long standing customer I left EE for same reason.

  • IQuitMuskspace
    Mark Haynes (@IQuitMuskspace) reported

    @bt_uk Why bother??? You only close them when you don't know how to fix the problems you make!!!

  • Ladyblues666
    LadyBlues The question is always Cui Bono? (@Ladyblues666) reported

    @TweetForTheMany @bt_uk @EE I switched away from Virgin because of connectivity issues. Hope yours is better.

  • Lashes_N_Ink
    Amy Lou (@Lashes_N_Ink) reported

    @bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!

  • HounslowParking
    Asif Rana (@HounslowParking) reported

    @bt_uk I'd like to know why your business broadband so called service, can only compound its utter uselessness with skyscraper level brain numbing stupidity? I thought @vmbusiness was utterly indescribably ****, until you came along. You literally make them look like geniuses.

  • FayeLcarter
    Faye Carter (@FayeLcarter) reported

    @bt_uk I have been passed around for 2 hours between different teams to get a new hub. I get a different answer every time. I have a message from the first one saying a new hub will be sent he just needs to put me through to the tech team. Please can someone HELP