BT (British Telecom) service status: outage reports and connection issues
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (61%)
- Wi-fi (15%)
- E-mail (11%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Oldbury, Glenrothes, Hitchin, City of London, Reading, Blackburn, Glasgow, Falkirk, Croydon, Hammersmith, Leeds, Batley, Hove, and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 57 minutes ago |
|
Oldbury
|
Wi-fi | 1 hour ago |
|
Glenrothes
|
Internet | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Wi-fi | 2 hours ago |
|
Hitchin
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve 'beyond the bounds of respectability' (@Stever_wales) reported@bt_uk I am trying to reach your customer support to get an overdue promised update on case no C10002481840. Being on hold for an hour, purposely being ignored i assume. Please help. Not a good experience as a new customer.
-
Mark Llewellyn (@markll64) reported@bt_uk Your email security is blocking access to the mail server as it suspects the network I’m on… works sometimes, then stops, change network and it’s a lottery if it works or not… I’ve setup a forward to gmail
-
Robbie Swanson (@Robswanney) reported@btbusinesscare I need someone to get in touch please. Really not happy with the customer service we have received. Our broadband has been off now for over 2 weeks. You have closed the fault off as complete, when nobody attended despite you promising to come to the premises.
-
Claire Pulls Pints (@LandladyClaire) reported@bt_uk you really need to teach Open Reach how to speak to females. Just had one in my business in Wokingham, turned up a day late, no call, stopped my business operating as he had to turn net off (after two attempts previously to be fixed) and was rude as hell to me
-
Emma (@88ejackson88) reported@bt_uk Internet cut out last night. Router is blue but says no Internet connection, struggling to even use phones on 4 and 5g and all other devices and gaming consoles not connecting. Its been rebooted and factory reset, help please?
-
john littler (@jonboy_103) reported@bt_uk hi , I’m having problems logging into my BT webmail at the moment? It was ok earlier this morning ?
-
Emma Neal (@EmmaJaneNeal) reported@bt_uk for 6 days my 86 yr old mum has no landline/internet My brother has tried to resolve this with a BT engineer visit spending hrs on the phone. My mum relies on connection as she uses an emergency medical necklace. This needs to be escalated without delay. Appalling service.
-
MikeyyBarbatoo. (@MikeyBarbatoo94) reported@SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.
-
grace hooper (@messalinahooper) reportedSo very disappointed with the lack of Internet with the new service @bt_uk 😞 😕 😒
-
Dr. Max (@DrMaxPolitics) reportedWaiting to find out if you have a job interview is stressful enough without @bt_uk Email service dropping out and stopping you from being able to check!
-
Richard Latto (@RichardLatto) reported@DomusCaligari @bt_uk Still broken - come on BT!
-
Jake (@jakehumphrys) reported@Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed
-
Click Clack (@kharikola1) reported@bt_uk the BT app is very slow loading pages!
-
🐧 Me Might be Animal! 🐧 (@me_not_animal) reportedBig shout out to @bt_uk who have upgraded a 91 years olds phone to a new digital line 2 weeks ago and the phones and broadband haven’t worked since! Sent 1 engineer to as it must be a problem with the setup in the house, he confirmed it was a line fault. Had 2 more appointments
-
June Marsh (@JuneMar68456333) reported@bt_uk is bt email down today? No emails received since midnight which is very unusual.
-
mpc (@Scampicus) reported@bt_uk you have sent me around in circles while promising to get a person to speak to me. Blatant lying and disrespect for the customer!
-
TINA MOORE (@Sassytrip88) reported@Catheehello @bt_uk Same very annoying problem and really slow internet that keeps cutting out So much for quicker connection
-
Remy (@ReMyPoInTeR) reported@bt_uk wasted half of my morning waiting for a customer service operator to answer their phone!! Why is it so hard to simply talk to someone. #by_uk
-
John Richards (@Johnty14) reported@bt_uk Please send me the details of how to make a formal complaint and the information to which ombudsman should be also informed.
-
Tom Chapman 🐀 (@TomChap) reported@bt_uk I recently left BT broadband in March. Is it ok for me to cancel the DirectDebit?
-
Jon Chadwick (@JonD_Chadwick) reported@bt_uk Still can't get this problem fixed. Spent an hour on the phone yesterday, was promised a call back today at 3pm. No-one rang. Back on hold again. What do I do?
-
grace hooper (@messalinahooper) reported@bt_uk what a shame , 2 weekends, 10 days of using your "service" and I've got yo watch about 4 hours tv, in total. Tried calling your helpline but it was a 90-minute wait
-
National Grid UK Customers (@gridcustomersuk) reported@bt__uk__r @bt_uk Thank you. We are working with the customer now to investigate the Sunday power cuts.
-
Simboman 🇬🇧 🇺🇦 (@simboman) reported@me_not_animal @bt_uk I've had problems with my 90 year old mum's BT transfer to digital voice. I've been in contact with the technical team who arranged a call back that never happened. When I got back in touch after they didn't call back they denied promising to call back. BT lie to customers.
-
Emma (@88ejackson88) reported@bt_uk So the text bot didnt help, I cannot access the Web page, and I cannot use my landlines to call as its also currently out of use.
-
James Morris (@Jimmymo79) reported@bt_uk my mother in law is ridiculously overpaying for her home phone and broadband, your idea of rewarding loyalty was getting it down to £90! Still more than it shows on the website for an existing customer but the person I spoke to is no not calling back or replying to emails
-
TINA MOORE (@Sassytrip88) reported@bt_uk you are an absolute joke All services down while you make improvements No reply on various contact inf Terrible internet signal and no email If I could get out of contract I would but your shafting us there too
-
Alison 🇬🇧🇬🇧🇬🇧 (@alitaymack) reported@bt_uk And I am ready to slit my wrists!!! Out tv box is not working so we have no TV since this afternoon
-
Doreen Grove (@redpath42) reportedI recently changed my tv and bb provider from @bt_uk to @EE the system was supposed to be a straight transition withe same quality of elements but the EE system is rubbish and it is almost impossible to speak to someone to help
-
🐧 Me Might be Animal! 🐧 (@me_not_animal) reported@bt_uk I’ve spoken to your ‘technical team’ on three occasions today, each time ‘our systems are down’ they are meant to be calling me back tomorrow! Still no closer to fixing his phone though