BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 03/02/2026 22:55

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (7%)

    Phone (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Hackney, London, City of London, Newport, Bedford, Gloucester, Croydon, Godalming, Bradford, Harringay, Wellington, Glasgow, Blackburn and Chatham.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomCity of London Internet
United KingdomHackney Internet
United KingdomLondon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • mellis737 Michael Ellis (@mellis737) reported

    @bt_uk Way you could advise YOUR customer correctly???!!!

  • LadyGameGun LadyGameGun (@LadyGameGun) reported

    @bt_uk Is there an issue with emails? I have an error message asking g me to verify my account. I have been on hold for a while.

  • JNZY007 Leyton Jones (@JNZY007) reported

    Why are some customer service chat experiences so poor! Just contacted @bt_uk and they wanted my account number to proceed, even though I started the chat from my app (which I logged into)! Absolute madness!!

  • andyb_1981 Andrew Beardsley 🏳️‍🌈🇬🇧 (@andyb_1981) reported

    Two examples of customer service. Call @SkyUK explain recently single & need to reduce bills. Amazing service & sort new deal. Same call to @bt_uk @BTGroup usual poor service. Can’t help. Nothing can do. If want to leave will have to pay fees! Which one is focused on customer!??!

  • manorfarmshopuk Manor Farm Shop (@manorfarmshopuk) reported

    I take it back @BTCare are not the worst for customer service, this award goes to @WeAreOpenreach To be honest not much in it but open reach just beat BT by a whisker

  • hazelthomas5 Hazel Thomas (@hazelthomas5) reported

    What a nightmare @bt_uk cut off our internet in error - wrong property as we had two accounts, totally their fault yet they can't rectify till 8th August. Countless phonecalls and promises of a call back, never happens and guess what, no complaints dept. Disgusting.

  • pjagodz Piotr Jagodziński (@pjagodz) reported

    @bt_uk Brilliant! That is so very helpful! Are you going to compensate for the disruption in my work? Is it okay if I set up a cut off point for it (like the one you send via text)? Also, please stop this insincere apologising . The broken record technique does not work.

  • LDN_Streets Flaneur on the Streets 🇮🇪 🇺🇦 (@LDN_Streets) reported

    Will that didn't take long, did an internet search for new broadband and now have these cold calling me. @bt_uk @EE Just lost me as a customer. 👋👋 Bye-bye.

  • mellis737 Michael Ellis (@mellis737) reported

    @bt_uk You cannot even tell us what work still needs to be done to accomplish this!! It’s awful and you have no idea if the impact this has along with extra costs we incur because we don’t have a decent Wi-Fi network. I’m so bloody angry…

  • CAGgoldenoldie Chris Goddard (@CAGgoldenoldie) reported

    @bt_uk Did you know you have missold my elderly mother (91) an exorbitant Internet package and now you're demanding over £500 to cancel the contract? Shame on you.

  • DonJoshyT Dozer (@DonJoshyT) reported

    I don’t know if there’s awards for terrible customer service but I’d like to nominate @BTCare and @WeAreOpenreach told 4 hours to get our internet back online…6 days ago. Not so much as a courtesy call let alone an answer for what’s wrong or why it’s taking so long

  • sabrunsmiles Sabrina Pace-Humphreys (@sabrunsmiles) reported

    Has anyone local - #stroud - been having major issues with @bt_uk broadband over the past few days?! Can’t seem to get through to anyone about it either….

  • Rossva1189 Ross (@Rossva1189) reported

    Been a @bt_uk customer for over 20 years. Finally switching provider as can get x10 the speed for less £4 a month. Now find out I need to pay £7.50 a month to keep the email service I’ve had from them for 20 years. This is absolute robbery @bt_uk . Talk about anti competition !

  • RachelCShreeve MummaShreeve (@RachelCShreeve) reported

    The only thing you can rely on @bt_uk for it appears is to let you down. 🥲

  • sabrunsmiles Sabrina Pace-Humphreys (@sabrunsmiles) reported

    @bt_uk I actually can’t as I don’t know what my landline number is as I’ve never used the landline

  • an7h0w50n1 An7h0w50n (@an7h0w50n1) reported

    @bt_uk I've had enough of this company forced me to pay my bill 2 days after moving then they said I was being given a hotspot but never did rung up this morning and now want 110 quid for a credit check total bs I don't recommend to anyone been without internet for 2 months now

  • mellhaskins Melinda Haskins (@mellhaskins) reported

    @bt_uk internet is currently down in my area TA10 any clues as to why?

  • floggerlaura Laura (@floggerlaura) reported

    @bt_uk Internet connection keeps dropping intermittently plus a landlines problem. Nothing showing as an issue in area. Trued online diagnostics and it just kept asking the same questions. Can you help please?

  • pjagodz Piotr Jagodziński (@pjagodz) reported

    @bt_uk is your customer service always that bad? No internet since Friday and next 2nd appointment to fix the issue for Wednesday evening? Is this the customer experience you’re on about on TV?

  • _Nick_James Nick (@_Nick_James) reported

    @bt_uk can you tell me how long the internet is going to be down in the S74 area?

  • Balmain52091746 Balmain (@Balmain52091746) reported

    @btsportufc @btsport I have been Betting and winning good money with the help of @betting_pro4 get sure and Guaranteed tips

  • Fitzy2793 Michelles Reading Adventure (@Fitzy2793) reported

    Hi @bt_uk , I get that sometimes things prop up and appointments have to be ‘moved back’, but it’s not great customer service to not give me a new date! I WILL NOT be paying for these extra days of no internet, which WILL impact my work!

  • mellis737 Michael Ellis (@mellis737) reported

    @bt_uk Openreach are telling me that they cannot update me - I am your customer, you pay them to do this work. The fact you cannot get updates from them until October is an absolute disgrace. We are so angry with this whole process - both companies have awful customer service.

  • scienceboy7 andrew rawstron (@scienceboy7) reported

    If anyone’s having issues with #BTmail on Apple or other email clients, check if you’ve set up 2FA in BT. I think it’s stopping 3P clients from working correctly. The guy I spoke to from @bt_uk yesterday told me it wouldn’t but, the proof of the pudding… Views?

  • KateMorris1 Kate Morris (@KateMorris1) reported

    @bt_uk Our Wi-Fi is not working?

  • duffy1972 Stuart Duff (@duffy1972) reported

    @farmerThomo Ironically @bt_uk owns @EE and have never offered a package deal

  • Cottonwoolheadx 𝕮𝖔𝖙𝖙𝖔𝖓𝖜𝖔𝖔𝖑𝖍𝖊𝖆𝖉 (@Cottonwoolheadx) reported

    @bt_uk is down in Lanarkshire any timeframe on when it will be back up ...

  • Jay__Macfarlane Jay Macfarlane (@Jay__Macfarlane) reported

    @bt_uk Internet stayed very slow that day, but after resetting router it was fine the day after. Must have just been a blip or something, but it's all good now :)

  • erngw Greg Wride (@erngw) reported

    @bt_uk why is it taking so long to fix the landline fault in peasedown st john ?

  • pjagodz Piotr Jagodziński (@pjagodz) reported

    @bt_uk He was but the issue is outside my home. I was told that another engineer will be send on Wednesday. That’s 5 days for what seems to be a simple issue. I see BT vans outside my house all the time (including this morning). I was told that I can pay more to have back up. Ridiculous