BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 15: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Cramlington, Chorley, Birmingham, Balcombe, Normanton, City of London, Batley, Southwark, Manchester, Hackney, Plymouth, Pontypool and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Hammersmith |
Internet | |
| Cramlington |
Internet | |
| Chorley |
Internet | |
| London |
Wi-fi | |
| Birmingham |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Leeanne Allan
(@leeanneallan1) reported
@bt_uk Live chat unavailable, cannot get through on phone to customer service, how do I contact BT to replace a broken power adapter for my Wi-fi disc ???
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DazM33
(@dazM33) reported
@bt_uk Hi, I am on BT mobile, I know its the EE signal and its really bad here, gonna change network soon if it continues
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DazM33
(@dazM33) reported
@bt_uk EE signal is crap just about everywhere I go, I have already been on to the mobile team and they can’t do anything, I am having to go outside to get a signal
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Ruby Naseem
(@NaseemRuby) reported
@btbusinesscare BT are saying I still@have to pay, even though it wasn’t working!! If I’m not happy, which I’m obviously not, I can take to the ombudsman or legal action. It’s for a service that WAS NOT working!
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🏍TomBoyNI™ 🏍 💙 🚫🦠🚫
(@TomBoyNI) reported
@bt_uk I think it is a smart hub. And I understand the screen shot is from a Wi-fi device. TBF I imagine most people use Wi-fi & generally speaking my Wi-fi connection is in the mid to high 30s. Recently though it and the wired connections I do have have been slow or failing completely
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Bobby Brady
(@therealbobbrady) reported
@bt_uk Apologies, my dig was more aimed at the so called football supporters who abuse their own players, then put up messages of support. From what I've seen, BT sport has always shown a great attitude towards diversity both on social media platforms and on TV.
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Thomas H.
(@THemingford) reported
@bt_uk You did not resolve their issue and in the content of the chat that I read, your representatives were wholly inappropriate in what they said and in their tone.
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WholesomePaul 💙
(@wholesomepaul) reported
@trickytw @bt_uk They might disconnect the phone in it, they're not going to melt it down!
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kyle
(@KyLeeOnPC) reported
@bt_uk There's no point Karen, I'm tired of discussing broadband issues with people that have no idea
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Thomas H.
(@THemingford) reported
@bt_uk I don't. But I am appalled at how your customer service team have treated a vulnerable customer and carer recently.
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Adam Reddish
(@adamjamesred) reported
Settle down to watch the Test Match on a rare day off and right on cue the woeful broadband coverage from @bt_uk drops for what seems like the millionth time during the last couple of weeks.
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare The fault appears to be I have no service - simple FTTP Ordered 92 days ago and all hardware in place on day 1-still waiting-please please please can something be done? Case Reference: IMP-107511522
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Splains Helbits
(@SplainsH) reported
@ScrapzCJ @bt_uk Use the app for everything. Website’s been broken and has been for days. Same web pages/links which are broken on the website work fine when accessed through the app.
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare I already have, but I’m still getting nowhere with BT/Openreach getting the line activated 92 days later Case Reference: IMP-107511522 - Where should customers look to get support when BT Customer Care simply fails?
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Dan Keough
(@Thrashnut) reported
@bt_uk is there a broadband issue in the Portishead area? Internet has dropped out multiple times since I got up this morning. Postcode BS207BT
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Bradley 🏎🎙🏴
(@VSG_Beacon) reported
@georgemorgantv @bt_uk And they're taunting you with "your fault" as well. Just rude.
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Not Yacouba Sylla
(@notyacoubasylla) reported
@btsport I get your sentiment, but this graphic can be misconstrued to paint the Hungarian players in a bad light. The 4-0 scoreline you used could be seen as a portrayal of their players being full of hatred, when, in fact, it’s some of their fans instead.
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Stevobman
(@Stevobman) reported
@OpenreachHelp howdi, had fibre installation booked 18th Aug. Sat in all day - no show, no comms. Spent 30 mins on phone with @bt_uk told I needed a specialist technician (man with spade) to run the cable, told @WeAreOpenreach would contact me (never happened)…
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Neil Edmonds
(@qpr_neiled) reported
@BT_UK have got to be the worst company out there for service and having a broadband connections team full of incompetent liars
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Leanne Robertson
(@LeanneRob79) reported
@bt_uk how do I know its a genuine call from BT? Just had a call on mobile from a +44 0208 number as we had lodged a complaint 15 minutes earlier and my instincts thought it was a scam. Sounded like a noisy call centre 😳😡
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Mellie Hulton
(@Mellie2601) reported
@bt_uk Yes SharonK but this is an additional cost of at least £22 a month. I believe all broadband should be reliable and I shouldn't be penalised with unsteady connection because I can't afford additional service.
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare When my install is finally done will BT be using the same terms of engagment for me paying my bills as they have for my installation i.e. three months of excuses with no propect of resolution?...thought not
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uk..quotes
(@MaxWill16393633) reported
@bt_uk are a pile of **** don’t go for them when looking for internet
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Neil Edmonds
(@qpr_neiled) reported
@bt_uk Anyone thinking of this then go elsewhere. They are a joke of a company with appalling service
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Denis
(@PresBastards) reported
@btsport Pretty sure there's plenty of hate in this country. See the vitriol for the players taking the knee... Get off your high horses and look at sorting our **** out first
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Ben Harris
(@Ben_Harris91) reported
@bt_uk @OpenreachHelp I am fed up of chasing and ringing people at BT who do not know their arse from their elbow. How it has taken 8 weeks to repair and external line fault is baffling. I have no escalated the complaint with Ombudsman Services to seek extra compensation.
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Comfort 🐆 #JB
(@eyen_ibibio) reported
I’ve got to say, @btsport customer service is incredible! Someone should have told me this earlier 👏🏾
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Ben Harris
(@Ben_Harris91) reported
@bt_uk @OpenreachHelp I am fed up of chasing and ringing people at BT who do not know their arse from their elbow. How it has taken 8 weeks to repair an external line fault is baffling. I have now escalated the complaint with Ombudsman Services to seek extra compensation.
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Noah Clark | VSR F1
(@VSR_Clark) reported
@bt_uk @georgemorgantv @OptimumHelp you and BT should fight to the death for world's worst service. A UK vs US classic.
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Jake Finch
(@Jake__Finch) reported
@bt_uk I was just saying hi to garry my bad