BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Norwich, Billericay, Batley, London, Glasgow, Kendal, Salford, Leicester, Telford, Taunton, Cardiff, Southport, Guildford, Sheffield and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Billericay |
Phone | |
| Batley |
Internet | |
| London |
Internet | |
| Glasgow |
||
| Kendal |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ffffffffy
(@Mr5_Fox) reported
@abileonard17 @bt_uk @tweedledee23 It's an issue with the mobile not the network.
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Gary Austin Wildlife Photography
(@GawpStaffs) reported
@pickles61068 @bt_uk No its deffo something bt has done, funny how all this at same tike as Facebook going down etc.
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Johnny Street
(@_JonathanStreet) reported
@bt_uk, do you have any info on this - you share network data infrastructure, right?
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Donna McIntosh
(@DonnaToshie) reported
@bt_uk I’ve got my code for the Xbox series x but nothing happens when I enter it…help please
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Jonathan Curry
(@jpsc01) reported
@bt_uk moved me over to “Digital Voice” last week and since then the internet has been complete rubbish. Anyone else had this problem?
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pickles
(@pickles61068) reported
@bt_uk Appears to be a problem with BT & EE as others are saying the same
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Lindsey Jones
(@tweedledee23) reported
@bt_uk Will do now but I'm doubtful it will work as so many people have same problem :(
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pickles
(@pickles61068) reported
@GawpStaffs @bt_uk Same here & just keep getting told to go through the trouble shooting hich is not making a difference. Still no access & still an exclamation mark
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DYFAN THOMAS
(@Dyfanthomas) reported
@bt_uk BT! Impossible to get support when trying to resolve a WiFi phone line problem. Yet again terrible customer service.
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Soul Husbandry
(@HusbandrySoul) reported
@bt_uk what’s bt wifi x doing on my router ? Why is it impossible to get anyone in bt to tell me how to connect to it ? Does it come from my router ? How’s it powered ? Why does your complaint department insist on letters but respond by email ? Why did I sign up for Bt ?
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Lynda Hull
(@lyndannh) reported
@bt_uk No broadband. Please help. Urgent.
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Adam Hebden
(@Dizzwell) reported
@bt_uk @abileonard17 I second this, I too have a hauwie p30 pro and my WiFi is not working plus 3 other people I know with same phone and bt.
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Arif
(@ArifIslam11) reported
@bt_uk is the service down? Not getting any Wi-Fi despite blue lights
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Lynda Hull
(@lyndannh) reported
@EE I have not been able to connect to my @bt_uk broadband WiFi on my phone for several hours. Please help.
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pickles
(@pickles61068) reported
@bt_uk @JessejamesBBQUK Seems to be a problem as well with BT & EE
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Arif
(@ArifIslam11) reported
@BTCare is your service down? Not getting anything
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Sally Skipper
(@SallySkipper1) reported
@bt_uk Hello Can you help please my broadband has been really running slow for weeks now. I have had the line checked and it’s all ok. We checked the connections so I was thinking maybe a new hub?
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Chris (クリス) Winn (ウィン) 🎃
(@Winna1980) reported
@blnode @bt_uk There's a big Facebook, WhatsApp outage at the moment, so don't know if any of this is connected. I have BT internet but currently getting same message re. being connected bit with no internet access
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peter ****
(@HoarPeter) reported
@bt_uk is there an issue with BT broadband/WiFi at the moment, my mobile is confirming i am connected but no Internet access, thanks
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Wes Parker
(@WesParker23) reported
@bt_uk absolute joke of a company! Promised us we could leave our contract back in March due to poor wifi and not being able to work from home efficiently. Still billing us in September! Stop direct debit so they get the creditors involved. Bullying the consumer!
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TD Skipton
(@TD_Skipton) reported
from
Skipton, England
@bt_uk Have the same problem as everyone else, hub showing its working, WiFi showing it should be working But no Internet.
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Jenni Coulter
(@JenniCoulter) reported
@bt_uk is there a problem with BT broadband? My hub has a blue light as normal. My WiFi says connected but no internet access. Any suggestions? Thanks
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Jon Marr
(@J_Ded) reported
@bt_uk @tweedledee23 What about those of us who use Wi-fi Broadband? That only tells me that my phone is working The EE portal asks what my device is, but doesn't give a drop-down to select anything, poor quality of service in this day and age. Thank goodness for @ThreeUK & the hotspot on my phone
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Jon Marr
(@J_Ded) reported
@JessejamesBBQUK @bt_uk @craiglodge81 Same here, absolutely appalling answer, shocking customer service, and the EE service checker it directs you to does not work either.
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Sugarbob_hodge
(@sugarbob_hodge) reported
@bt_uk Looks like you have issues in Norfolk as well now. Tried restarting and everything but no joy. Hope you have luck fixing the issue soon.
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Jodie nisbet
(@jodie_nisbet) reported
@bt_uk no social media they admitted a problem My EE mobile dropping out but say no known issues Now my BT wifi is running awful I am trying to study my AAT and I can't play a 30 second video without buffering every second What is happening its Bradford postcode
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J Lynx Smith
(@linko_8) reported
My @bt_uk Internet is down. SMH
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Martin Sohn
(@martinsohndk) reported
@blnode @bt_uk Some Huawei phones use Facebook servers as a test for internet. Apparently if phone thinks there's no internet, _some_ API calls used by apps won't work. Twitter works but won't load pictures, Firefox doesn't work, Signal works..
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Abi Leonard
(@abileonard17) reported
@bt_uk @tweedledee23 Surely it's not an issues with our mobiles? If several people have the same issue then it's your problem, can't imagine we all have the same phones 🙄
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Marianne
(@mariannemilie) reported
@bt_uk this is not an issue with the "hub" as it is working fine. Please can you provide an ETA for when we will be able to access your WiFi from our phones again? I don't have a landline number. #btwifi