BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Manchester, Gainsborough, Chertsey, City of London, Glasgow, Cambourne, Westerham, Reading, London, Milton Keynes, Kingston upon Thames, Ilford, Paddington and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Total Blackout | |
| Manchester |
Internet | |
| Gainsborough |
Phone | |
| Chertsey |
Internet | |
| City of London |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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StrangeViolet
(@StrangeViolet) reported
@bt_uk You are the ones make money from your helpline. EE will just say thats what the number costs. I'll probably get charged further by both of you. I would never again trust BT enough to call them.
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Transfer Wire
(@transferdicky) reported
@dexter1dog @bt_uk warning if you are going to sign up to btbroadband and tv - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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StrangeViolet
(@StrangeViolet) reported
@bt_uk The charge came from BT! It was the cost of calling your help line.
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tictactoe
(@noughtsncrossez) reported
@bt_uk hi, I am sophb66 relative and she is a customer of yours. you have blocked her from your twitter account. can you please let me know if you will let her back so she can receive customer support like your other customers? Not sure what’s going on but can u help please?
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BARRY
(@XBAZAER) reported
@bt_uk Just checked and showing no issues in my area but the Internet box randomly turns off on it's own earlier in the morning clearly there's a problem in my area if the Internet keeps dropping and by looking at other people tweets they having the same issues
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Transfer Wire
(@transferdicky) reported
@bt_uk just warning if you are going to sign up to @btbroadband - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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Mark Johnston
(@MarkJohnston71) reported
from
Gordon, Scotland
@bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes
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tony
(@EightBitTony) reported
@bt_uk My first tweet shows the Google DNS servers resolving it and the two BT DNS servers I'm presented with not resolving it, it's been like this for at least two weeks. So it's a problem with BT's DNS Servers. I don't mind if you fix it, but it is a problem at your end.
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Nikita Kakuev
(@nkakuev) reported
Have you ever called your internet provider at 2am and someone answered you in less than 1 min? I have. No, that wasn't @bt_uk, that was @mgts_official. BT, take notes on what a great customer service is.
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kubla98
(@kubla982) reported
@bt_uk @bigchesh247 Bruh my internet is down, i won’t be able to play the fortnite chapter 2 season 7 live event tonight at this rate….
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Stephen McBride
(@1Stevain) reported
@bt_uk told the engineer didn’t need access to fix the connection, engineer says he does… pointless. Day 4 with no internet or phone service….
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Harry Cobeans 🇮🇪🇨🇵🇪🇺
(@HarryCobeans) reported
@bt_uk How can you justify not fixing my 90 year old mother's landline? Particularly when it is required for her emergency Call Care system! #frustratedcustomer
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StrangeViolet
(@StrangeViolet) reported
@bt_uk Asking for help on getting a number onto online billing when it wasn't working should not cost £23.
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Transfer Wire
(@transferdicky) reported
@bt_uk @btsport ust warning if you are going to sign up to @btbroadband - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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Ashleigh
(@ashleigh_smurf4) reported
@btsport Which I've done. But before I've tried to have NOWTV at my address and couldn't as there's no overhead line coming into my house. Not sure that it's down anywhere. Before I sign up I want to know if I can definitely have the broadband with no phone line
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tony
(@EightBitTony) reported
@bt_uk I don't need help with a workaround, I've switched to using Google's DNS, as described in the first tweet. You may want to raise an internal ticket though because whoever runs your DNS servers has a problem to fix.
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Rab Cook
(@RDCookLismore) reported
@btbusinesscare @BTBusiness We have used the live chat twice now and on each occasion was assured the issue resolved and business broadband reordered. I would like this escalated and a dedicated point of contact to get this resolved.
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millie sepede
(@milliesepede) reported
@bt_uk can’t wait for you to reimburse me hundreds of pound for a days wages missed because you can’t do one simple job such as installing wifi which is quite literally the main service you offer 🙃
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Michelle Moore
(@michelletmoore) reported
@bt_uk 2/2 but not to worry I have a sky engineer coming this week so we shall see what he says just find it funny that my signal has been awful on ALL devices and your best suggestion when I ring is to upgrade my package
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Transfer Wire
(@transferdicky) reported
@bt_uk @dexter1dog warning if you are going to sign up to btbroadband - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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rdmac92
(@rdmac92_plays) reported
@bt_uk having issues claiming my BT Reward, when I follow the link on email the page is blank
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watlinEFC1878
(@WatlinEFC1992) reported
@btsport once again the audio on your app is out of sync. Tried to reload many times with no luck. This happens way to often. At this point something needs sorting or let me cancel.
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R5DrMac
(@R5DrMac) reported
@bt_uk How can I get a log of my internet connection directly from you to assist me with my complaint for intermittent and TLOSS on my BB since 24.08.21 I have been billed for the full amount despite being told I won’t be charged. No one calls us back when they’ve promised to.
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VictorMeldrew
(@victor_mildrew) reported
@bt_uk can someone please DM me with a number I can call to speak to an actual person. I need to sort out a mess that your organisation has created yet again! Anyone thinking of signing up to BT avoid!! There customer service is terrible
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James Winchester
(@jwinchester25) reported
@btsport @SuperLeagueTri But it’s not you are showing repeats of programmes - are you likely to fix this?
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Transfer Wire
(@transferdicky) reported
@btsport @SuperLeagueTri warning if you are going to sign up to btbroadband - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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‘Lennox⛷
(@deeleonard_1) reported
@bt_uk still not working
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Transfer Wire
(@transferdicky) reported
@bt_uk @milliesepede warning if you are going to sign up to btbroadband - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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Transfer Wire
(@transferdicky) reported
@bt_uk @HarryCobeans a warning if you are going to sign up to btbroadband - they will sign you up for 2 years - and when you need to cancel for life reasons, like leaving the country or moving to somewhere - they pretty much charge you the remainder of the contract! in my case £650!
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Dr No
(@Darren26442266) reported
@bt_uk Sort out PLUSNET. You own them and yet there services are slow. Rivals offer speeds over 100mb.