BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Batley, Thornton Heath, Exmouth, Croydon, Crawley, City of London, Hammersmith, Reading, Portsmouth, Glasgow, Edinburgh, Chichester, Halifax, St Helens and London.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Batley |
Internet | |
| Thornton Heath |
Internet | |
| Exmouth |
Internet | |
| Croydon |
Wi-fi | |
| Crawley |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Gent
(@mickgent) reported
@England @bt_uk Rice for me. Then get grealish in over Phillips and it’s not a bad starting 11
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oh no, not him!
(@boxmodz) reported
@bt_uk I've waited 20+ years to give bt / openreach the middle finger and in 3 weeks I get my wish, no more 8mbps fttc crap! 🖕
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Justsumguy
(@Justsum32062003) reported
@JeemerTheMeemer @bt_uk Yeah you don't seem to understand what direct payment is... How do you know there are no other problems? For instance are you aren't you using an EO line? Do you know what an EO line is and its implications? Has an NGA been raised? Do you qualify for USO?
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GaaJ
(@GaaJ61385709) reported
@bt_uk still awaiting a call back from tier 2 team regarding a terrible mistake they have made on my account and dont have the decency to call ...perhaps as they dont know how to handle what they have done
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Bryan Gibson
(@bryangibson8) reported
@iant147 @bt_uk Know the feeling poor service because they have the monopoly and own the lines don't give a toss
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Roy Elmer
(@RoystonElmer) reported
@bt_uk so, after complaining about our internet speed, and having Openreach out twice, we were told by the engineer that we share our connection / bandwidth with a house down the road. We pay for 40Mb, we assume they do too. We both get 20. Doesn't feel legit.
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Justsumguy
(@Justsum32062003) reported
@JeemerTheMeemer @bt_uk But you don't pay openreach... Multiple good reasons why they may elect not to, access rights or issues, overbuild, maybe you are already over the USO threshold. So you're upset about a company you don't pay not doing a thing they aren't obliged to do
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sallybromley
(@sallybromley) reported
@bt_uk Yes @bt_uk you answer calls but still can’t get your customers connect!!! You really have the worst customer service and set up so disappointing. Wish I had chosen another company.
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TAWSomerset
(@SomersetTaw) reported
@bt_uk is there a broadband problem in the TA19 area at all please??
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jac
(@jaaacv2) reported
@bt_uk fix my internet *****
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JeemerDawg
(@JeemerTheMeemer) reported
@Justsum32062003 @bt_uk I absolutely am, I'm a paying customer, paying the same prices and line rental as those with the upgraded line a few hundred meters away Absolutely no good reason for me to not have broadband parity with them.
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Gemma Edmonds
(@GemmaEdmonds) reported
@bt_uk We have been told it’s been escalated for the last 2 months but still no resolution. We need a firm plan and someone to take full ownership
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Will Sugg
(@SuggWillSugg) reported
Recently my ping whilst trying to play fifa online has been unbearably high, to the point where it’s almost unplayable. any recommendations how to help. @bt_uk please.
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mitch
(@mitchchelsea22) reported
@IeeSZN @England @bt_uk Walker was not good . Poor attacking
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Critical Cripple - Dave 🌈 ♿ ⚛️
(@CriticalCripple) reported
@bt_uk Erm, we're on BT, our connection appalling. a town of 60,000 people, and we don't even have FTC, we can't get a stable connection above 1mb down.
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redpaperrose.com
(@redpaperrosecom) reported
@bt_uk 2/2 (neighbour would be okay with line running under his soffits but as his porch is in the way would need scaffolding) so had to cancel order with sky and stick with virgin. I've been told that apparently sky should have contacted BT but as a consumer it's beyond my control
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karenlong.
(@karennn_x) reported
@bt_uk is there an internet outage in Cumbernauld/Glasgow area?
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Mike Knipe
(@KnipeMike) reported
One of the reasons I never open emails (purporting) to be from BT is they always look like scams. The one I received today was addressed to somebody called Jill Forward and was headd something about refunds, when it wasn't about refunds. Expensive and dozy too @BTCare @bt_uk
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Olly⚒
(@WHUoli) reported
@freddiehiggins_ @England @bt_uk whilst phillips is not a bad player, Declan was completely ******* clear today?
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David Taylor
(@DT2812) reported
@MarcAllera @bt_uk Help. Appointment today for Full Fibre to be fitted. Items received, email confirmation and update for fitment today. No one turned up no one called. On with customer service for 30 mins no answer. Someone pls DM me to get this resolved. Just so poor.
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JeemerDawg
(@JeemerTheMeemer) reported
@Justsum32062003 @bt_uk Who do you think the line rental goes to? I am directly paying them There are no access rights, or ant of the other problems, they just don't want to upgrade the line to modern standards...
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č-j
(@jukeyisdead) reported
@freddiehiggins_ @England @bt_uk literally never did anything correct.
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Gr8Gitana
(@Gr8Gitana) reported
@bt_uk is making me lose the will to live! I’ve never seen a company work so hard to NOT keep my business before. Hire more staff!
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RayWilliamAllsop #RaRa
(@rayallsop1983) reported
from
Enfield Lock, England
@bt_uk is there any issues in the Edmonton London aerial ? Got home around 6 this evening and all my Internet keeps doing is going off and back on again! Very annoying now and getting on my nerves 😬 kind regards Ray.
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CJ222
(@ClassyKonsa1) reported
@England @bt_uk No one Terrible performance
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Mike Ryan
(@MikeARyan) reported
Anyone else finding the @primevideouk on @bt_uk has slowed down hugely.
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AK
(@AKS) reported
@bt_uk Youve definitely let me down today...
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Kay
(@KaylifiTTV) reported
@bt_uk I am absolutely disgusted in your inability to provide a service. Especially when you were given about 2 months notice of a move. Such a joke.
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gracie perry
(@g1aciie) reported
@bt_uk it’s outrageous that my 83 year old grandparents have been without a landline for over two weeks. They don’t have any way of contacting people in an emergency as they live in a remote area. Sort this out !!!
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♡ || 𝕄𝕚𝕕𝕘𝕖𝕄𝕒𝕟𝕔 || ♡
(@midgemanc) reported
@JBxrlow @bt_uk Honestly never had issues this much with BT. But now its just a joke!!