BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Croydon, Crawley, Hammersmith, London, Worksop, Leicester, Hackney, Batley, Coventry, Dronfield, Cardiff, Kingswinford, Islington and Dunfermline.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| London |
Wi-fi | |
| City of Westminster |
TV | |
| Croydon |
Wi-fi | |
| Crawley |
Wi-fi | |
| Hammersmith |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jordy
(@JooordyD) reported
Can someone from @bt_uk explain to me why the engineer which was sent to my home has filed my complaint/fault as 'fault fixed' even though he said i need an external engineer to come sort the issue. Im done with the persistent terrible service ive been provided.
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Panthera Loso Gem 💎💙
(@Loso_Gem) reported
@bt_uk So money expert is the reason I was called an idiot at my own door ? ( May I add quite Loudly ) I was told by EE if I was to leave my contract as they kept trying to make me do so I would have been charged £200... The very thing they called me an idiot for not wanting to do.
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Jarl Kames
(@KarlJames0) reported
@bt_uk hey guys, what's the problem in WA7 5LF? Internet's been off since tea time last night
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James
(@JBrianR91) reported
If you ever consider signing a contract with @bt_uk, I'm begging you, think again. All they do is let you down, repeatedly. Absolute nonsense company. Their relationship with Open Reach is just a shambles.
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William Finlay
(@shoodbeworking) reported
.@bt_uk customer service are absolutely brilliant, the best I've experienced. @BritishGas are the worst and that's the reason I'm leaving them...they are woefully sh*t.
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Nicky Briers
(@NBriers) reported
@bt_uk you are a bunch of liars fibre was installed yesterday only for the engineer to **** up the installation and now I have to wait 4 weeks for a resolution I was definitely miss sold this garbage 😡🤬
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Rob 🏴🇧🇷
(@RWT15) reported
@bt_uk Will do, many thanks for your help.
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Dr James Gray
(@Dr_James_Gray) reported
@bt_uk I have already raised a complaint to you and Ofcom
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Neil Metcalfe
(@Metbot65) reported
@Mumsyto2 @bt_uk me too, don't use landline much but notice incoming calls not connecting and no dial tone to make calls out. BT diagnostic says I have an unresolved billing issue....WTF I pay by DD and up to date.!!
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Layla
(@1mpossiblealice) reported
@bt_uk Done this, apparently there is a huge outage in the area. Would have saved a lot of time if the service status checker could have told me this.
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Anthony Hughes
(@salfordLFC71) reported
@bt_uk Slow broadband AND the digital phones are down but according to @bt_uk I'm getting all services. Absolute joke. Stay well clear because customer service is this kind of useless tweet helpline nothing more, and you will have problems once you've signed up
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Derek Lee
(@lothos) reported
Still waiting for @OpenreachHelp to turn up and do their job, almost three months down the line. Surprised @BTCare aren’t more on it in terms of following up seeing as they can’t get any money out of me until I’m actually connected.
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Russell Evans
(@PE_RussellE) reported
Bit sad. Have left @bt_uk today after 30+ yrs after our broadband had a 200% price hike. Terse comms and email should downgrade to Basic but browser account login is blocked. Whatever happened to keeping the door open for the future? @MartinSLewis @MoneySavingExp
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Moneer
(@kelantanmo) reported
@Chels_HQ @btsport the problem is that you already know you actually doesn't know how to do your job! so, how would you convince them?
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Rosanne BN
(@rosanneb_n) reported
@bt_uk @WeAreOpenreach @OpenreachHelp so you’re cancelling all appointments booked by BT to fix my mothers Broadband - which part of not working do you not understand? How do you get away with it? It’s been about a 4-week saga now 🤬🤯😳
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Layla
(@1mpossiblealice) reported
@bt_uk Hi, no mobile signal at all today and 4G hasn't been working for the last 2 days. What's going on?
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Rosanne BN
(@rosanneb_n) reported
@bt_uk yet again, you have failed to turn up for appt. My mother’s Broadbandnot been working since before Christmas -despite numerous phone calls, new equipment etc etc, its still not working - basically down to the fact that you dont turn up to fix it. Time to change providers.
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Panthera Loso Gem 💎💙
(@Loso_Gem) reported
Just had people at my door trying to hard sell me @bt_uk internet trying to get me to move from my current provider Being called an Idiot at my own front door was not on the list of things I wanted to do today I still don't see why I would move to get less than I have 🤷😠
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Vinod Kethari
(@VinodKethari) reported
@bt_uk Hi Laura, thank you. I did, but it was the same date as sky gave which was 14th feb. Just wanted to see if you could help to reach someone from openreach team to flag or contact me if there is any cancellation and reschedules pls.
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Sian James
(@SianJam69927160) reported
@bt_uk where are the engineers that were meant to be out to fix our fault today between 8am and 1?? Still no broadband.
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XBluestoneTechX
(@XBluestoneTechX) reported
@bt_uk you can be responsible to being on of the Scams. Fix your business, we’re in a crises and you cannot allow to send people who could be at risk to end up having nothing. Disappointment in a company like yours, hope you regret it. Advertise true BT and not scam slow wifi.
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EINHORNISFINKLEFINKLEISEINHORN
(@truthnottrust) reported
@bt_uk internet still doesn’t work even after having an engineer round and having a new router sent to us. We have no access to the internet and pay you over £50 a month. I do not want your useless internet anymore and I do not want to pay to cancel!
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Snorky
(@Snorkyno4) reported
@bt_uk I've contacted BT and the person I spoke to was most helpful - the problem is with Openreach and the fact that they have not followed the correct procedure.
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Di Kong
(@dikong87) reported
@bt_uk the broadband team refused to apply the bill credit they promised when I renewed the contract, even after I provided the transcript. This is ridiculous and can someone help me?
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Lauren Lewis
(@mrslaurenhlewis) reported
@bt_uk Still no solution…!
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Snorky
(@Snorkyno4) reported
@bt_uk I shall be contacting them again today after receiving a call from Openreach yesterday that suggested you wouldn't be able to reconnect me at all. This whole experience has been absolutely awful.
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Dr James Gray
(@Dr_James_Gray) reported
@bt_uk appalled when trying to renew my broadband that the extender discs are "rented" not owned so you had me pay twice as much as they cost online to own in the contract. This is mis-selling and frankly disgusting customer service. @MoneySavingExp @Ofcom
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Paul Drew-Rice
(@mr_leonkennedy) reported
from
Glasgow, Scotland
Broadband sorted for the new place. 500Mb download speeds and half price for the first 6 months too! Thank you @bt_uk - excellent service from your staff today. 👌
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Ovultraa
(@ovultraa_) reported
sup guys, probs gonna start streaming some DayZ as I miss the game from Xbox. So please do come and join when I'm live. Also, Plz fix ur network lmao @bt_uk ...
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Layla
(@1mpossiblealice) reported
@bt_uk No as am unclear if it's my phone or the network in my area.