BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Paddington, Southwark, Great Yarmouth, Barnet, Northampton, Birmingham, Stockport, Royston, Glasgow, Liverpool, Oldbury, Chingford, West Bromwich and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| Great Yarmouth |
Wi-fi | |
| Barnet |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Cooper (he/him) 🇺🇦🏳️🌈🏳️⚧️
(@IanHCooper) reported
@bt_uk Sorry, didn’t mean to suggest further problems. It arrived about 60 mins before leaving the old house, so I’m all set. Thanks for all your help. Will be connecting it at new property shortly
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Christine Channing
(@Christine194774) reported
@bt_uk This offer should be for all customers . I’m paying £49 per month . Once my contract ends your are gone, after being a customer for 50 years
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Andi
(@wheater_andrea) reported
@bt_uk placed order 23rd sept , no engineer confirmed. 3 promised ring backs and no-one called .now order says I cancelled and I didn't. Diabolical service
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Kayser Sauzee
(@paulccam) reported
@BTCare hi I am scheduled to get broadband router delivered on Friday. I currently don’t have an active Bt landline, i dissociated this when I ordered How can I check the sockets in my house are working before the kit arrives so I can maintain service as I switch from virgin thx
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Jo
(@cfs_jo) reported
@bt_uk I have a broadband issue. I made a phone call (🙄) and now you’re asking me to rate the service. I wouldn’t recommend BT very highly due to the difficulty in contacting you but would give call handler Simon a 10/10 for his response. Can’t do this on your text feedback.
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Andy Stanford-Clark
(@andysc) reported
@titantulus @bt_uk Not for long… it will all be VOIP quite soon. BT “Digital Voice”. Then, no land line during a power cut … they persuaded OfCom to remove that clause from the service charter thingy
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stephen prince
(@primo1354) reported
@btsport I'm watching on Chromebook which is new and never had any problem's before and no I'm not getting any error message
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Elivs
(@A38254315) reported
@Spinkzilla @btsport “Free”? BT Sport is a subscription service.
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Nick Auger
(@NickAuger88) reported
@w2aps @btsport @btsportrugby Have they said you can cancel whilst in contract?
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football fishing fifa
(@FifaFishing) reported
@bt_uk i really could do with some help please. Had a Bt tv box for a couple of weeks and it’s unusable for the live tv as I get an ipc6023 error message. Wasted over 2 hours on the phone trying to get help and was promised a call back last Thursday that never happened
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wriggs
(@PaulWrigley8) reported
@btsport Ridiculous that in these terrible times that companies want to take more money off people with PPV… we already pay too much for BT sport… Most of the big events are now PPV wrestling, boxing, UFC so the average person can’t afford to watch them
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Andy Stanford-Clark
(@andysc) reported
@peakatlas @Workshopshed @bt_uk Yes, we were talking about that yesterday - most responses thought that rebooting the router is usually a good thing, as it will renegotiate a better signal… so I think it’s probably a good thing. Haven’t tried it though.
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Emma McColl 💙
(@EmzMcColl) reported
@bt_uk would like a response to when an elderly relatives phone-in will be fixed. Now more than 24hours with no phone line and no emergency community alarm.
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evcharging66 🐔
(@evcharging66) reported
@bt_uk So you waste money causing stress anxiety and worry when a email or text could do then hike up charges year on year. I wish to raise a complaint why we were targeted
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LeslieDaWelsh1/ Leslie
(@LeslieDaWelsh1) reported
@bt_uk umm my internet has completely died and the website wont let me log in. I cant access any help and need the internet as we only using streaming devices for our TV!
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Baz
(@basnettj) reported
@bt_uk you are a shim sham of shame. I waited from 8 am until 1 pm. And you never came.
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Tariq Jabbar
(@TariqJabbar80) reported
@bt_uk BT TALK TALK SKY Which gives me a maximum of 68mb per second All use the same openreach network and because of that I'm stuck with Virgin media and it costs me an arm and a leg for the service which I can get 300mb per second being an avid gamer
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John 🏴 ☄️
(@johncapspipes) reported
@bt_uk it has now been over 5 hours since i messaged about my wi-fi being down. still nothing. arseholes.
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Amy
(@amycplus3) reported
@bt_uk I have been without internet since yesterday evening..kids can’t do their homework..we are all having to use 4G which is costing extra on top of our BT bill. Mini hub absolutely useless!! Please help!
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brandon
(@zzxmp) reported
@bt_uk I don’t have time for that **** can I cancel online
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Eric Bridger
(@BridgerEric) reported
@bt_uk I am keen to end my current contract with you lot early. I certainly wouild not touch any new product from you. Dreadful company with poor customer service attitude.
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Peak Electronic Design Ltd 💙🇪🇺
(@peakatlas) reported
@andysc @Workshopshed @bt_uk Absolutely Andy. I've only used a cheap power measurement socket and the value bobbles around a bit too 😬 What are your thoughts about switching off the router completely when not needed? I've heard that it can cause problems with the ISP's quality monitoring & line tweaking???
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S Whit🌱🌼🐦 🇬🇧🏴🇮🇹🇪🇺💙💛
(@titantulus) reported
@andysc @bt_uk There is some power coming in over the telephone line. Maybe they should make routers that use this to supplement usage. I know we have to pay for a phoneline rental that we never use.
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Shawn Harry
(@shawnharry) reported
@teeny_beanie911 @bt_uk Get yourself a cheap 4G router with a #SMARTY sim. There's no contract. Cancel any time and unlimited data only costs you £20 p/m. No install fee either. Assuming your cell coverage is good this is a v cost effective solution.
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Tony
(@tony_cowin) reported
@Richard66629722 @bt_uk Every new customer has a bonus period. You probably did and if you didn't you should have shopped better.
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Ian Eccles
(@Spinkzilla) reported
@dallowspicer @btsport My bad. Let me it this way; We're lucky to be paying a cheaper monthly price for every fight night & the majority of PPVs compared with our friends across the atlantic imo.
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Badams
(@Ben_P_Adams) reported
@bt_uk Is there a problem with internet in the Birmingham area?
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brandon
(@zzxmp) reported
@btsport How do I cancel bt sport again?
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Ingrid Koehler
(@ingridk) reported
Our broadband has been down for almost two weeks. Countless promises that someone would be out 'tomorrow'. And now our replacement hub isn't working so well either. @bt_uk