BT (British Telecom) Outage Report

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Normanton, Middlesbrough, Birmingham, Edinburgh, London, Bristol, Manchester, Stoke-on-Trent, Frinton-on-Sea, Mountain Ash, Whitstable, Hammersmith, Plymouth, Glenrothes, and Gloucester.

City	Problem Type	Report Time
Normanton	Total Blackout	9 hours ago
Middlesbrough	Total Blackout	9 hours ago
Birmingham	Wi-fi	9 hours ago
Edinburgh	Phone	12 hours ago
London	Wi-fi	13 hours ago
London	Internet	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian (@ianlatham) reported 6 minutes ago

  @chickenruby @bt_uk I do. My worst nightmare 😱

• 
  Mimi 🅾️+ (@mblingane) reported 6 minutes ago

  @bt_uk so disappointed with your service and inability to fix a problem you caused! You’ve switched my Nan over to digital voice (despite instructions NOT to switch due to pendant alarm attached to her land line).

• 
  Google Diversity (@DiversityGoogle) reported 11 minutes ago

  @bt_uk I hear 'em preaching at a protest that hatred's the problem But hating straight men, white folks, and Christians is common- @IAMTOMMACDONALD - snowflakes

• 
  Pmf2015 (@47manora47) reported 12 minutes ago

  @bt_uk It was finally fixed on 9 June. Very poor service.

• 
  Rose-M (@MarciaR18022957) reported 12 minutes ago

  @bt_uk Hi no I haven't. I was told I have to swollow the charge. I know its just 50pbut bt are rude. I would like my 50p back. Childish I know but bt are being rude!

• 
  Mimi 🅾️+ (@mblingane) reported 13 minutes ago

  My aunt has been on the phone with you but you still haven’t fixed your mistake. What if she falls or hurts herself whilst you fail to fix your error! Disgraceful!! @bt_uk

• 
  SheildingSocialist Scotty #IStandWithJeremyCorbyn (@Scottybluecfc) reported 17 minutes ago

  @bt_uk Your agent said they where doing this so why have they not that's my issue!

• 
  Alice H (@AliGH7) reported 17 minutes ago

  @CCriadoPerez @bt_uk You could try @aaisp - they're not the cheapest but they do have excellent customer service and will do the chasing up of Open Reach for you

• 
  Caroline Criado Perez (@CCriadoPerez) reported 18 minutes ago

  My partner and I work from home. Your constant shifting of dates is making that impossible. There must be someone at one of your companies who can help us because this is just completely ridiculous. @bt_uk @OpenreachHelp @WeAreOpenreach

• 
  Adam (@adamwinterb) reported 19 minutes ago

  @kundalini2020 @btsport shut ******** up

• 
  SheildingSocialist Scotty #IStandWithJeremyCorbyn (@Scottybluecfc) reported 22 minutes ago

  @bt_uk That's not resolving my issue as it's your company that has caused the issue previously with my issue after billing me for 4 months after I left

• 
  Green (@greenyenergy) reported 23 minutes ago

  @bt_uk Leftie nonsense, blocked! Glad I've never given BT a penny.

• 
  Suzanne J S (@chickenruby) reported 26 minutes ago from Solihull, England

  Dear @bt_uk do you really think people live in fear of their internet going down?

• 
  TheLegendofRenegade (@ouchena25) reported 26 minutes ago

  BT have the WORST broadband in NW London do not switch to them! @bt_uk

• 
  Winston Hill (@WinstonHill17) reported 26 minutes ago

  @bt_uk Just pledge to lower your prices, give a better service and stop your broadband from dropping all the time #Bandwagon

• 
  Warren Mottram (@swinton1943) reported 27 minutes ago

  @bt_uk Is this in support of Lee Rigby.

• 
  Caroline Criado Perez (@CCriadoPerez) reported 27 minutes ago

  @bt_uk @WeAreOpenreach @OpenreachHelp we ordered a fibre connection with you back in March and we *still do not have an install date* much less an internet connection. We have spent HOURS on the phone with you & no one will help. How is this how you run your business

• 
  lol (@icepopsarecold) reported 29 minutes ago

  @bt_uk why has your internet been stupidly slow for the past two weeks? my ethernet keeps disconnecting too.

• 
  Simon Andrews (@sonic_simon) reported 29 minutes ago

  @bt_uk I’ve sent a DM with the information. The bits I will share here are that the box is on a wired connection, it has been restarted, and the software is up to date as of 12/6/21 - only since this have the problems occurred

• 
  Gordon Stewart (@gorstewart) reported 30 minutes ago

  @BTCare lot of buffering issues using @All4 today!

• 
  Caroline Criado Perez (@CCriadoPerez) reported 31 minutes ago

  @bt_uk There is literally no point. You’re just saying the same as everyone else on the phone. I appreciate this isn’t your fault personally but it’s a ridiculous way to run a business. I will never ever buy from BT again wherever I have a choice.

• 
  Kittyheaven (@chibiminion) reported 34 minutes ago

  @CCriadoPerez @bt_uk Lots of people recommended Zen and they have been very helpful. If it’s full fibre then the others we talked to were giganet and hyperoptic I think. Both Zen and Giganet were able to get a connection issue sorted very quickly when BT just shrugged.

• 
  Alison indge (@AliIndge) reported 38 minutes ago

  @bt_uk All silent no one spoke - just put the phone down

• 
  SheildingSocialist Scotty #IStandWithJeremyCorbyn (@Scottybluecfc) reported 38 minutes ago

  @bt_uk Well done on passing the Buck Lesley, I will just raise this with @Ofcom as your company has failed yet again to do something and I have this on my DSAR and your agent has not done what was part of a complaint resolution as they advised they would

• 
  Tyla (@ItsTylaWithAnA) reported 47 minutes ago

  @excoundrel @bt_uk @OpenreachHelp Honestly if you are having openreach issues might be worth looking into switching to virgin media (even though I hate their customer service) because of no service you'll be entitled to early termination, unfortunatly every UK supplier bar virgin uses openreach I believe

• 
  Mimi 🅾️+ (@mblingane) reported 47 minutes ago

  @bt_uk My aunt called on my nans behalf. Last night they said a team leader would call between 8-10 today. Aunt called at 8 this morning and apparently that’s still the case but still no call at 9:45. If my Nan falls whilst her alarm is down BT are liable as far as I’m concerned

• 
  Mimi 🅾️+ (@mblingane) reported 56 minutes ago

  @bt_uk No and shouldn’t need one as the paperwork asking not to switch to digital was completed so this never should have happened

• 
  Caroline Criado Perez (@CCriadoPerez) reported 57 minutes ago

  @bt_uk Thanks for replying, Dee. We have the latest update. What we want is someone who doesn’t just say “sorry, nothing to do with us!!” as openreach delay installation for yet another week. There seems to be zero accountability. I’ve never experienced anything like it

• 
  DAVE fet (@DAVEb345) reported 1 hour ago

  @bt_uk If all these clowns managed to find the block button we wouldn't have all this blm stuff keep rammed down our throats every 2 minutes. We are bored at not listening any more

• 
  Kat Blakeborough (@katb217) reported 1 hour ago from Brighton and Hove, England

  @bt_uk help! How can I cancel my grandads by sports subscription?! There’s nothing on your website to help me with this! #frustrated