BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Peterlee, Cardiff, London, Edgware, Worksop, West Bromwich, Manchester, Birmingham, Southampton, Oban, Truro, Hackney, Ferndale, Broseley and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Peterlee |
Total Blackout | |
| Cardiff |
Internet | |
| London |
Wi-fi | |
| Edgware |
Total Blackout | |
| Worksop |
Wi-fi | |
| West Bromwich |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mel Vaz
(@melvaz) reported
@BTCare I am by no means adverse to technological improvements. However.....phones going digital. We have always had a land line in case of emergencies if the power goes off. You have stated that in an emergency we must use the mobile. What if you have VERY poor or no signal?
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Keith Radcliffe
(@KeithRadcliffe) reported
@bt_uk Because you put your prices up every 10 minutes and now there's 3.9% every year for the hell of it. Literally the worst and greediest company on planet Earth.
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Steve Cleary885
(@cleary885) reported
@bt_uk Hello, BT here. When you ordered with us, we said we'd confirm when one of our engineers would visit. This text is letting you know they're planning to see you on 31-Mar-2021 between 8AM and 1PM. If this doesn't work, get in touch at least 48 hours beforehand, and we'll find
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Steve Cleary885
(@cleary885) reported
@bt_uk Spoke to Ines in Lincoln. Kelly in Leicester. Jacob in tech team in Dublin. John in tech team in Dublin. Various people in connections who didn’t give their names. Got cut off 4 times and never back to the person I was talking to. Last person couldn’t tell me if I had been
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Jonny Hick
(@Jonny_Hick) reported
@bt_uk They said it was fine and there was no issues. Yet I’m still buffering streams on 144p
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Cay 🏳️🌈🐱🏳️⚧️
(@SpAM_CAN) reported
@bt_uk What's with the instability? For the second night in the past month we're having severe stability issues - connection drops and cutouts). We're on the full-fat 900mb plan, these drops aren't acceptable for what we're paying.
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Oldster
(@Olls2021) reported
@bt_uk I've sent an email, so lets see what happens. Looks like they'd be better off melted down!
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whysoangry
(@saddaysarehere) reported
@GezzMUFC @markgoldbridge @btsport RedKnights supposedly resurfacing . I am happy to buy shares but nothing the crap they offer . We should all have the chance to buy into our club #GlazersOut
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Steve
(@Leicester4life) reported
@bt_uk Through Virgin. Never been a problem until tonight
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Mike [redacted]
(@turbogeek421) reported
@bt_uk By going to Turkey and never visiting England!
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Steve Cleary885
(@cleary885) reported
@bt_uk I have tried since the 7th of April. I spent 4 hours yesterday being bounced around connections, tech teams and customer service. Couldn’t make a complaint couldn’t speak to any kind of manager or supervisor. If that is your answer I will cancel and go elsewhere.
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Michelle Ruane
(@parmopel) reported
@bt_uk @DaNNoRmAn2009 Ours has been the same in TS5 too since last night and still off this morning. Reported it last night and told it was an output issue. Still no internet this morning.
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One of the #greatunwashed
(@HelenMaryPike) reported
Honestly @bt_uk I don't know how you can call yourself a communication company. Yet again very little is happening, and we only had an engineer here in the house a week last Monday. The phone is still crackling and the broadband is still reliable in its slow shiteness. #r4today
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Charlye McMillan
(@CharlyeMcmillan) reported
@bt_uk I need this problem resolved today. Not "scheduled for tomorrow pending confirmation"; not "call us to book a new appointment"; not "we're sorry but @OpenreachHelp didn't confirm with us." After 5 days without, I need "An engineer is on their way to restore your service TODAY."
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Charlye McMillan
(@CharlyeMcmillan) reported
Hey, @bt_uk - care to explain why not one but THREE engineer appointments have been missed or cancelled now? Because an account credit isn't going to make up for 5 days without Internet access and bleeding my mobile dry just to sit on hold with your help line.
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Steve Cleary885
(@cleary885) reported
@bt_uk Hello, BT here. Sorry we can't yet tell you when your service (order VOL013-571367868688) will be ready, but we're working with the Openreach engineering team to figure out the fastest way to get it up and running. We'll contact you again within 3 working days' of sending this
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Charlye McMillan
(@CharlyeMcmillan) reported
@bt_uk Can we please get an @OpenreachHelp engineer out today to restore our service today? This was supposed to be resolved Wednesday and we are now being told "maybe" tomorrow or into next week. We've an infant in the home; this is bordering on absurd.
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𝚂𝚝𝚎𝚟𝚎
(@stevegardner_) reported
@androidcentral I'm actually debating on getting an iPhone 11 when my contract is up for renewal this August. But I'm tempted to just stay with Pixel *if* my network provider gets newer Pixels *wink wink, nudge nudge* @bt_uk
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Paul Stabler
(@unstabler) reported
@bt_uk Yeah, I didn't expect to find any help here. No body seems to be able to help. Just keep getting put through to different people who place new orders that get cancelled within 24 hours. Placed my 4th and 5th order today and fully expect to get my 5th cancellation tomorrow. Joke
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David Tattersall
(@dtattss) reported
@bt_uk Hi is there a problem in the Burnley area, lost all internet connection
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Michelle Ruane
(@parmopel) reported
@bt_uk our internet in TS5 has been off since early evening and still off this morning. Was told by BT last night it is an output issue. The online status checker claims no issues - but we still have no broadband. Needed as WFH
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Cllr Lynn Riley
(@mustbecwaced) reported
Are @BT_uk having a laugh!!! It doesn’t offer up a negative option just a negative customer experience. Based on your recent interaction, how likely are you to recommend BT to friends or family? From 0 (not at all likely) to 10 (extremely likely).
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Steve Cleary885
(@cleary885) reported
@bt_uk Hello, BT here. Good news - we can get your service going without an engineer coming to your home. This means we've cancelled your appointment on 07-04-2021, so you don't need to be in. Your service will still start on 07-04-2021 and you'll be up and running by 23:59.
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Mel Vaz
(@melvaz) reported
@bt_uk Doing a quick signal check for my property they all say that may experience problems indoors. Let's hope I never have that problem..
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Cornish Blue
(@1cornishblue) reported
@foggy1974 That’s the problem, too many vested interests within the game. Btsport and Skysports were shitting themselves they were going to lose out on the ESL, so they bang on about greed etc. Huge irony
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Liam
(@Touheyy) reported
@bt_uk I’ll DM my number but about 16 colleagues have attempted help and got nowhere and just made things worse
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Donny
(@DonnyMurray) reported
@bt_uk can you please get your broadband service up and running ASAP.! PO22 area
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Adrian Wybrott
(@LongmanF1) reported
Come on @virginmedia help me out here. It’s 5am so demand is low. I am on the min 100mb download package and I have 15mb. I joined 4 weeks ago and the service is so bad. Keeps dropping out low speeds etc. Can’t get hold of anyone to sort it out. Should never of left @bt_uk
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Pj Malone
(@pjmalone1990) reported
@bt_uk @margesmurf We have tried to order a residential broadband service 3 times only for @bt_uk to cancel the order 3 times
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Liam
(@Touheyy) reported
@bt_uk Hi, it’s fine. I can’t really be bothered to explain the issue for the 100th time. I’m awaiting a phone call off a manager and I will be emailing the CEO shortly. If you want to discuss please call me.