BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Reading, Islington, London, Southall, Ilford, Southwark, Blackburn, Oldbury, Shipley, Rushden, Crawley, Shrewsbury, Hammersmith, Cramlington and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Islington |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| Ilford |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Davies
(@Mr__Flibble) reported
@bt_uk Logging a note on a computer system in my opinion does not constitute communication with Openreach. You need to allow your call centre operatives to get hold of someone at Openreach and someone to take ownership of issues.
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James 🇬🇧
(@ItsJamesPowers) reported
( Thread (13/14) I have been a customer of @EE for many years this is a company I no longer recognize, since its acquisition by @BT_UK the company has gone downhill, and it’s happened under @MarcAllera's watch.
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james warren
(@jameswa07143772) reported
@bt_uk Haha help. Over 3 weeks later. Glad YOUR BUSINESS is doing so well that you can disregard your customers.mine is suffering because of your incompetence. Told the same script. Over and over. Useless callcenters. BRITISHtelecom my foot.
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RHP Group
(@RHP_UK) reported
@bt_uk Hi there. A member of our Customer Service Team has been trying to call all week in relation to remove an old BT phone booth that's on one of our estates but they've been able to get through. Please could we request a call back for them or know your recommended next steps?
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sally-in-the-shire
(@SoSallyHome) reported
@StewartBryant @bt_uk Yep. Spoken to another BT customer advisor today. I’ve been mis sold and they are back tracking. @Ofcom is my next port of call
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Openreach
(@WeAreOpenreach) reported
@SarahAuty @bt_uk Openreach is responsible to maintain and repair the network. Your provider is responsible to manage any fault issues on your behalf. This means that they must contact Openreach for you. Your provier is our direct customer so we have a team who they can contact.
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stacey kenyon
(@hoof79) reported
@bt_uk Hi, we are due to switch to you on Monday 6th, our current internet is shockingly bad (2 mbps bad) if I connect your router early and the hybrid connect will the hybrid connect work? It's got to be better than what we've got now. Thanks
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Andy Grimes
(@andygrimes76) reported
@bt_uk @mansi_1612 Call British Gas debt recovery. They are more customer focused.
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Neil Kennedy
(@Neil_Kennedy_2) reported
@bt_uk I’ve been onto the loyalty team!! £30 a month for Fibre 2 broadband to a new customer (with no upfront costs) and £55 per month to a loyal customer of 25 years.
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james warren
(@jameswa07143772) reported
@bt_uk Why? Honestly. After 3 weeks I am probably past the point of caring and cancelling.going with one of your competitors. One where an actual human will sort out the problems instead of a scripted,apologetic excuse that always ends...on Monday!!! 3 times now!!!
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Andy Hopwood
(@AndyHopwood6) reported
@bt_uk It seemed a bit like a scam because his first line of sales pitch was to complain about BT for not sending out letters, he then wanted my the etc so he could send the complaint to the right department at BT. Obviously I didn't give him details and he left.
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Sarah Auty
(@SarahAuty) reported
@WeAreOpenreach @bt_uk say it’s your issue
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John Trainer
(@JohnDaTrainer) reported
Service transfer from @bt_uk to @EE is a farce. Ten days, daily phone calls & number’s still not moved.
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Mike Bubbins
(@MikeBubbins) reported
@ChairLWRFC @btsport @WelshRugbyUnion Quite right. The worst thing about blazers is that they give blazers a bad name. x
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Laura
(@laursmarriott) reported
@bt_uk Absolutely appalling service from you and @BTSopenreach. 4 engineers sent on different occasions for 1 job and none of them qualified to do it despite numerous phone calls! Nobody taking responsibility, left my grandparents with no landline and soon to be no internet!
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⚡️AlexJJ
(@AlexJJ) reported
Lived in London 10 years never had a problem with @bt_uk Moved got @SkyUK literally useless **** internet goes down constantly.
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Andy Grimes
(@andygrimes76) reported
@bt_uk BT Customer Services desperately needs help with their BT Services.
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Chloe Berry
(@PrincessChloeBe) reported
@bt_uk Internet is going off every night for no reason and has been for weeks. Can’t check the service on your site without a landline number which we don’t have and your portal doesn’t work so we can’t check a bill for it. You need to allow service checks by postcode! Piss take
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Sheffters
(@sheffters) reported
@bt_uk Well yes, if only, just once there’s FTTC if you can just string the cables then FTTP can’t be such a massive thing as building a new network. No road digging etc so logistics must be far simpler.
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Nick Bland
(@hairy46chad) reported
@bt_uk hi, I am thinking of becoming a customer again for MotoGP. Will all sessions including practice etc be available to watch as catch up? When I was a customer previously, I can only really remember races on demand? Thanks
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The Dr Lazzer
(@The_Lazzer) reported
@bt_uk my broadband just went down in my first meeting. You have open reach people outside. Why not tell the customers you’re switching it off? Will I be getting compensated for the inconvenience and lost service? #poorcustomerservice
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Neil Kennedy
(@Neil_Kennedy_2) reported
@bt_uk Love the way you are trying to mislead anyone reading this thread. I told you at the start what my deal was, £600 more expensive than that of a new customer. Where has honesty and integrity gone?
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Alistair Blevins
(@alistairblevins) reported
@bt_uk our broadband went down today (Fri). The earliest engineer appt is next Weds; that may only locate the fault. We live in a rural location, barely any mobile data coverage, and my wife works from home, yet we are at least 5 days from resolution. Is there nothing you can do?
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Jason
(@Jason_G95) reported
@btbusinesscare The chairman’s complaints team have been ‘looking in to this’ for 2 weeks now. You can’t even turn my old service back on because you aren’t taking orders for it anymore. What a joke.
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Neil Kennedy
(@Neil_Kennedy_2) reported
Just off a call with @bt_uk trying to renew my broadband deal. The deal they offered me is £600 more expensive over 2 years than it is for a new customer. As a loyal customer for over 25 year I’m completely disgusted with them. Bye BT!!
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Paul Collard
(@PaulCollard8) reported
@daveynelson @bt_uk Believe it or not Dave when we had a problem eventually it was traced to a loose wire in the main BT exchange!
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Shaun Sullivan
(@shaun_sullivan_) reported
This morning I've been accused of being incompetent because I didn't answer my personal mobile to @btbusinesscare who called with an unknown number, I was busy. Ironic when I am paying them for a landline number that's never worked and they seem unable to fix it.
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Christopher Rowles
(@Christo45535668) reported
@btbusinesscare absolutely disgusting attitude this morning for questioning an over priced first bill. To the point I had to hang up. Seriously considering cancelling and going back with TalkTalk. Disgusting!😡😡😡
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Phil Waring🔪💙🤘🎸🏄🦁
(@chefpwaring) reported
@bt_uk Thanks, can't find how to PM (guessing that means personal message?) Account number is GB04890189 Apps crash while in use and while loading, constantly switching box off and on again, unplugging routers etc and still doesn't fix it. A lot of money each month for a poor service.
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Hornet
(@daymond_S97) reported
Big shout out to @bt_uk for charging us £40 extra for a tv box that has never been despatched from them 👍🏻 after it took them a month to figure out which box to “send” because they don’t know their own products