BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 02/20/2026 07:10

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Milton Keynes, London, Telford, Hammersmith, Hackney, Bicester, Bracknell, Newham, Douglas, Stanmore, Southwark, Birmingham, Sale and Airdrie.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlasgow E-mail
United KingdomMilton Keynes Internet
United KingdomGlasgow Wi-fi
United KingdomGlasgow Internet
United KingdomLondon Internet
United KingdomTelford Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Redsmail Mike Wilson* (@Redsmail) reported

    @sazzam31 @btsport @btsportfootball It was but if Maguire had the awareness to let it run he takes out 3 players. But he’s Maguire so that was never going to happen.

  • RLNcott RichardN (@RLNcott) reported

    Commentators are terrible these days… @btsport “Manchester United need a number 9” - do we really? Grass is green too. “Chelsea are the only team to beat Sevilla here” 2 minutes later “who saw this result coming?” For **** sake it’s infuriating. #MUFC #SEVMUN

  • jamesgrayhound jimbo (@jamesgrayhound) reported

    Does anyone know wtf #paulscholes is saying @btsport

  • arenatransport S Bassi (@arenatransport) reported

    @btbusinesscare BT how can you justify charging so much for your actual service then so much for 24/7 /365 support when YOU NEVER ANSWER YOUR CALLS!!!!!!!!!

  • Onnerson_ D. James Anderson (@Onnerson_) reported

    Paul Scholes on @btsport saying that he thinks #ManUtd are a better team than #SevillaFC .. get a grip mate, they were blown to bits. From two goals down in the 1st leg to win 5-2 come full time in the 2nd leg. United showed up as the **** show they are.

  • AndrewCrowe11 Andrew Crowe (@AndrewCrowe11) reported from Kings Hill, England

    @bt_uk she also has NO television engineer came last Saturday and said couldn’t help, hard lines!!!!!

  • Jamesm10ssn James Masson (@Jamesm10ssn) reported

    @btsport sorry but Robbie Savage is the worst commentator ever. Please get him off.

  • arenatransport S Bassi (@arenatransport) reported

    @btbusinesscare is BT Internet down. We have a problem with our sip lines again and noone is answering

  • radithaesque raditha (@radithaesque) reported

    Can you fix your damn streaming system or whatever it is I beg lmfao mine keeps lagging @btsport

  • AndrewCrowe11 Andrew Crowe (@AndrewCrowe11) reported from Kings Hill, England

    @bt_uk The phone number has been disconnected from the company. It has not been reconnected to my mother-in-law. This is now nearly a week without her phone number. She is 86 years old and lives on her own and is very vulnerable. If anything happens this is really down to you

  • radithaesque raditha (@radithaesque) reported

    @DogMooster @btsport Oh gosh, I’m like a minute behind this is bad 😭

  • Onnerson_ D. James Anderson (@Onnerson_) reported

    Paul Scholes on @btsport saying that he thinks #ManUtd are a better team than #SevillaFC .. get a grip mate, they were blown to bits. From two goals down in the 1st leg to win 4-2 come full time in the 2nd leg. United showed up as the shot show they are.

  • Knoller6969 Steve (@Knoller6969) reported

    @btsport wtf is @RobbieSavage8 on about. Making ears bleed

  • Ketthiru Ket Thiru (@Ketthiru) reported

    @sazzam31 @btsport @btsportfootball To be fair, any pass to that poor guy is a danger.

  • deeserve deeserve (@deeserve) reported

    It looks like we’ve just lost a couple of BTnet connections that we monitor in the Midlands (Birmingham and Leicestershire). If one goes down, we investigate… if two or more go down (and they’re 40+ miles apart geographically), we look towards @BTBusiness @btbusinesscare.. 😬

  • nturnill Nathan (@nturnill) reported

    Robbie Savage is bloody awful #btsport #SevillaFCManchesterUnited

  • sazzam31 Samy (@sazzam31) reported

    @Redsmail @btsport @btsportfootball Yeah you're probably right but I almost feel like the guy is cursed. Bad things happen when he is on the field

  • Mateykatie1 Kate (@Mateykatie1) reported

    @bt_uk WiFi poor every evening this week and yet your checker says it’s find no faults…..any ideas what I can do? Rubbish watching Sky Glass when WiFi doesn’t work! Normally v good.

  • ehealey1 Elaine Healey (@ehealey1) reported

    @bt_uk Other than offer sort the issue for us then suppose not

  • DavidWGWalker David Walker (@DavidWGWalker) reported

    @btsport stream cuts out. The one consolation here is I won’t have to put up with their godawful service again. It’s as shite and unreliable as United were tonight. #SEVMUN

  • Lecco3 mufc_80 (@Lecco3) reported

    At least I can cancel my @btsport subscription now.

  • CarlosTicsthree Carlos (@CarlosTicsthree) reported

    @btsport have some awful co commentators, @RobbieSavage8 takes being by far the worst. Sound off.

  • invermilarne Inver Milarne (@invermilarne) reported

    Is that Spackman on co comms on the @btsport Roma v Feynoord game??? Another stunningly bad co commentator

  • S13AJJ - (@S13AJJ) reported

    @jacobpallot @btsport wouldn’t say ‘clearly onside’ it was mega tight. But yeah, the defenders foot makes it close - never “half a yard offside” though.

  • GREENANDWHITE1 Ian@GREENANDWHITE 1 (@GREENANDWHITE1) reported

    Robbie Savage still going on about an incident that happened 60 minutes ago. Get over it @btsport

  • jamieplsstop Jamie (@jamieplsstop) reported

    The incomparable @btsport giving an on screen notification for a Roma goal 1min before it happens on the stream. Great app. Great service.

  • DannyK67 Kegs (@DannyK67) reported

    @btsport @btsportfootball who on earth is this idiot commentating on roma v feyenoord just now? Absolute imbecile #wedonttake

  • FinanDeborah Deborah Finan (@FinanDeborah) reported

    @btbusinesscare phone lines are down again 22.30 at night. Someone in BT is having a laugh at my expense. 3 times now in the last 10 days. This is so bad.

  • ehealey1 Elaine Healey (@ehealey1) reported

    @bt_uk No. The apt to switch existing b/band on in the new house, has been canx as your systems don’t allow amendments to existing apts. I’m now in limbo not knowing what’s happening or if I can work. I’ve raised a complaint & will contact ombudsman if unresolved

  • Stevoyd Ste (@Stevoyd) reported

    @btsport how is savage saying he “never saw this coming”? It was clear as day United were likely to be beaten, tonight after the injuries in the first leg and suspensions. It only took 8 minutes to confirm United were out! No goal scorers, no creativity. #UEL #SEVMUN