BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southend-on-Sea, Chatham, London, Ballymoney, Stonehaven, Didcot, Stroud, Glasgow, Newcastle upon Tyne, Cardiff, Telford, Birmingham, Kettering, Chesterfield and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Phone | |
| Chatham |
Internet | |
| London |
Internet | |
| Ballymoney |
Internet | |
| London |
Total Blackout | |
| Stonehaven |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Lawrence Downs
(@BoxyUK) reported
@bt_uk Thats the issue Laura they weren't available last week when the drop happened, very strange and the gentleman on the live chat didn't have a clue why that would be. Can someone check my account to see if there is an issue?
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Tim Muddiman
(@timmuddiman) reported
@WeAreOpenreach @bt_uk Can you help. The open reach Engineer to fit my new line didn’t show for the 8th time today. Broadband was ordered 1 month ago. My complaint number is IMP-108282673 .
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Christopher Rowe
(@KernowChris) reported
@bt_uk Is there a BT Mail Webmail problem at present?
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christianbrown
(@chrisbrown1782) reported
@bt_uk OK then customer service is terrible so what about the 3 times I gave your phone operator and still couldn't take payment in the end I gave up and moved to a different provider
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Tina Homewood
(@tinahomewood) reported
@bt_uk hello I have been waiting for a call back from a specific advisor since 8:30 and have leave for an appointment soon, I have been promised numerous callbacks from bt before but they don’t call, can u help with this? Tina
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Nick Lawrence Downs
(@BoxyUK) reported
@bt_uk I'm a Broadband customer but cannot seem to locate a code for this, can anyone assist?
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James R 🏴
(@saorjim72) reported
@bt_uk Hi, Who do I contact to cancel broadband etc for someone who has limited capacity?
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Marcus 🇬🇧🇯🇲🇮🇪🏳️🌈🇪🇺✊🏾
(@elgobsucram) reported
Not @bt_uk hanging up on me mid-complaint/investigation
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Noel Thompson
(@nrjthompson) reported
@bt_uk Hi, My Internet keeps dropping since 2pm today, are there any problems in my area or is it due to the weather?
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Jessica Hall
(@Jessica99977876) reported
@bt_uk @bt_uk that's what I understand from today's conversation Dee. Why this information wasn't available to your home moving team on 20th August does seem to suggest a communication issue? I've lost 2 hours since Sunday alone.
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emily
(@RobinsonEmily) reported
@bt_uk @Nocternos I’m having the same problem. Parcel force, say they have never had it!
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Evelyn Gillies
(@gillies_eve) reported
@bt_uk Hi. Hope you can help. Have reported a fault on my mums line. She has been told it will be upto 48 hours before an engineer is able to attend. She is very elderly and has a community alarm, which is obviously not working now. How can she get her phone and alarm working asap. Tnx
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James R 🏴
(@saorjim72) reported
@bt_uk It's not for me, I'm a support worker and one of my service users cannot afford the bill any longer, but they no longer have the capacity to go online etc to cancel
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S & S Timms Antiques
(@Timmsantiques) reported
from
Flitwick, England
@btbusinesscare you are to blame for this as well! And over 90 minutes on the phone to your customer service and order management team feeling like I am banging my head against a brick wall hasn’t helped either!
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Steve Lawrence
(@SteveLawrence_) reported
The @btbusinesscare chatbot has hung up on me. .. if you do have any further enquiries please feel free to get back in touch and we will be happy to help...' So what have I been doing for the last hour?
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Jessica Hall
(@Jessica99977876) reported
@bt_uk it's taken umpteen telephone calls, 3 weeks and 2 cancelled appointments to find out that there's no room in the comms box. We've only moved a mile up the road - shocking customer service!
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MeMeMeMeMe73
(@RyanJackMum) reported
@bt_uk could someone help me! Im having real trouble with my broadband
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Angie C ⚓🇬🇧🏴
(@angeljudi) reported
@bt_uk We have limited mobile access, with BT. This would be a short term fix but perhaps improving mobile coverage in poor coverage areas before working on fixed links would be a better idea? It seems that commercial business and tech is forgetting older demographic in UK....
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David Jeffery
(@dkj101) reported
@bt_uk Well I want the connection fixing... but 3 months and you can't get a stable connection... I guess I'll just cancel the direct debit and see if that gets someones attention..
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David Jeffery
(@dkj101) reported
@bt_uk Well I'm fed up of paying for a service I don't get!!!!
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Peter Harrison
(@PeteHarrison90) reported
@bt_uk I've tried to change my DD details again but itsnstill not working. Anyone able to phone me please
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Jessica Hall
(@Jessica99977876) reported
@bt_uk it's taken umpteen phone calls, 3 weeks and 2 last minute cancelled appointments to find out there's no room at the [comms box] inn. It would be good to talk . . . Shocking customer service!
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IrishMishra
(@IrishMishra) reported
@bt_uk @VodafoneUK BT is forcing us to continue our contract in new property supplying 15Mbps while Vodafone offers much cheaper packages at 100Mbps! How is this possible? BT solution was to use an Ethernet cable!
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David Jeffery
(@dkj101) reported
@bt_uk Great service!!! The engineer never came to the house, the fault says I said it was fixed.... spoke on chat who's says I need to arrange an engineer. If this is your best connection then I need to look elsewhere.
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Angie C ⚓🇬🇧🏴
(@angeljudi) reported
@bt_uk thanks for the digital changeover with no option to decline. Live in an area where VOIP required and home phone was for emergencies as mobile signal with any service provider non existent. So if internet down we now have zero communications.
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S & S Timms Antiques
(@Timmsantiques) reported
@btbusinesscare I believe a complaint has been raised already IMP-108395502 but its not going to be much help if nobody does anything about that for a couple of days. The install is still booked for Monday 13th, as I refuse to move it to 29/09 which is what you claim is the next appointment
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sarah
(@sarah_church) reported
@bt_uk hi, my internet strength has been getting progressively worse. Had an issue a few months ago, you were going to send an engineer but then I was told it had been fixed. Wi-fi currently not strong enough to stream TV or do zoom calls. I’m the sole user. Can someone help?
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𝐾𝑒𝑟𝑟𝑦𝐾𝑎𝑡
(@KerryKatG9) reported
@bt_uk Hi, Something is not right here my broadband is fully working but I have had hardly any Wi-Fi signal since Tuesday on my phone? And my network @EE signal is one bar. Having to use my data due to some error with BT. Not a happy bunny as its going to cost me a fortune!
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IrishMishra
(@IrishMishra) reported
@BTCare just got off the phone to BT support and haven’t been this shocked in a long time! Their solution was just to not use my laptop while my husband uses his that way internet speed won’t be an issue! In an age of working from home how is this a viable solution?
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Nathan Spackman
(@nathanspackman) reported
Hey @OpenreachHelp can you stop using subcontractors for your @bt_uk installations? The first couldn't find the building because, despite us being the only thing in the postcode. The second wasted the day, waiting for "support" just to feed cables above ceiling tiles. Sort it out