BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, London, Wolverhampton, Norwich, Croydon, Feltham, Sheffield, Edinburgh, Woodford Green, Hammersmith, City of Westminster, Southwark, Solihull, West Bromwich and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| London |
Internet | |
| Wolverhampton |
Internet | |
| London |
Internet | |
| Norwich |
Internet | |
| Croydon |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kai ☔️
(@KayakInQc) reported
@England @bt_uk @Kalvinphillips Sterling? Wtf
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🏆 Ricardos LUFC 🏆
(@Richyboy2k20) reported
@England @bt_uk @Kalvinphillips Kalvin!!! Not bloody Kelvin. Stupid autocorrect. Kelvin is my Geordie mate. Kalvin is the person I want to be my mate.
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Kat Barnes 🔆
(@KATTTB) reported
@bt_uk That’s the same link and I have the same issue with just a blank page
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Tom
(@TomsMagicBox) reported
@InnoBystander To be fair reading @SuperSportTV replies about the awful quality of the coverage can see why @btsport aren't putting this on air. Disappointing the lack of effort to create a professional broadcast from the hosts in the WI. It's 2021, women's cricket deserves better. #WIwvSAw
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CALLUMSLINGER
(@_callumslinger) reported
@bt_uk @WeAreOpenreach No internet since 11am in N15. Called and should be back on by 7:30pm, but still not working!
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Estep
(@Estep93034768) reported
@btsport hey - checked the schedule for wi v s Africa womens cricket and tuned in at 7. No explanation for putting back to 8pm and now back to 9pm when game has started. No announcements and historic mens game instead?! V poor
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Aaa
(@sbawnmendes) reported
@bt_uk no wifi however topped up my hotspot for a month on the 25th Aug!! Please help!
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CorblimeyL
(@CorblimeyL) reported
@btsport My BT broadband is continually **** and its impossible to contact them. Perhaps they're all watching sports?
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Louis_JC
(@louis_n17) reported
@England @bt_uk @Kalvinphillips Why do the trophy’s look so bad
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Leon Renilson
(@LeonRenilson) reported
@bt_uk @btsport Anyone got any tips on how to get BT to complete an installation - 89 days since initial order and STILL no FTTP on new contract (all hardware in place and waiting months tho) as Openreach kicks the can down the road and BT lets them - case ref: IMP-107511522
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CALLUMSLINGER
(@_callumslinger) reported
@bt_uk not had internet since 11am. Called and should have been fixed by 7:30pm but still not working!
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Lo
(@LoDunn_) reported
@bt_uk We are and yes, they have been. The signal dropped a few days ago.
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𝙉𝙚𝙞𝙡 𝙋𝙖𝙧𝙠
(@NeilParkLIVE) reported
@bt_uk If you can sort out the compensation due for ineffective service then yes
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MadameCholet
(@PurpleDon1973) reported
from
Chigwell, England
Was eagerly awaiting broadband installation/engineer to arrive today. Nobody came. Nobody rang or emailed. I had to call you. Brand new customer. People waited in for you. This is shocking customer service @bt_uk when is the engineer actually coming???
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CALLUMSLINGER
(@_callumslinger) reported
@bt_uk It says there’s no known issue, however the person I spoke to on the phone said there was a mass shortage?
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Katie Humphreys
(@hovemonkey) reported
Considering that a @bt_uk engineer at some point disconnected the phone service from my property to give it to someone else rather than solve the problem is the reason it may take up to 6 months to move my service... Well done 👍
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CALLUMSLINGER
(@_callumslinger) reported
@bt_uk Says no known issues although the person I spoke to on the phone said that was a MSS?
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MKPhil
(@_philthegeek) reported
@bt_uk Yes. After 50 years of him being a loyal BT customer you have lost his bushiness.
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¹⁷
(@BelgianKing17) reported
@England @bt_uk @Kalvinphillips Wtf? Ahead of Sterling, Grealish & even Kane?
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Jadz
(@Jadz_tv) reported
@bt_uk The fact of the issue is your signing vulnerable people to 2 year contracts when they don't realise there getting ripped off and then not allowing them to cancel. My grandads deaf and can't hear on the phone. These people should be given a get out clause. It's a disgrace
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naz
(@UtdNaz) reported
@England @bt_uk @Kalvinphillips Wtf is this 😭😭
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tommy
(@tommy97690933) reported
@England @bt_uk @Kalvinphillips Worked hard every game never done a thing wrong played out of his skins against Croatia even tho he’s Leeds
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Leon Renilson
(@LeonRenilson) reported
@btbusinesscare Shame its not got any tips on how to get BT to complete an installation - 89 days since initial order and STILL no FTTP on new contract (all hardware in place and waiting months tho) as Openreach kicks the can down the road and BT lets them - case ref: IMP-107511522
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Beth Willard
(@BethcWillard) reported
from
Reading, England
@_hypocaust Having the same issue with @btsport No coverage even though scheduled 😠
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A_G@llett
(@a_gallett) reported
@England @bt_uk @Kalvinphillips I’m sorry but wtf did or has he done really, Sterling for me all day long, his numbers and stats say it all 🙈
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Paul Muspratt
(@Mussy1977) reported
@btsport how do I cancel my subscription without having to spend 45 minutes on the phone ?
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MKPhil
(@_philthegeek) reported
@bt_uk Yes he's been in touch - multiple times! Apparently it takes over two weeks to undo your errors. He raised an official complaint but the operator said it would do no good and never be looked at - what's the point of a complaint system then? Anyway, he's off to Vodafone now.
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Mark Gretton
(@INDEPENDENT_MG) reported
from
City of Kingston upon Hull, England
Delighted to see that @btsport is showing the Wt20I between the WI and SA. Except - they aren’t. We’re getting men’s ODI reruns and no explanation. @btsport have, I think, heard of customer relations, but decided they want no part of it.
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Stephen Sinfield
(@SinnyboyStephen) reported
@England @bt_uk @Kalvinphillips Lesson to all football fans, support your own, Twitter,insta, it doesn’t matter. Just support them.
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.
(@davembe3) reported
@England @bt_uk @Kalvinphillips Saka raahford and sancho let the country down