BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Falkirk, Glasgow, London, Cumbernauld, Bristol, Orpington, Stockport, Sheringham, Preston, Treharris, Queensferry, Leeds, Hounslow and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Falkirk |
Internet | |
| Glasgow |
Internet | |
| London |
Wi-fi | |
| Cumbernauld |
Wi-fi | |
| Bristol |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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paul m
(@paulmall21) reported
@bt_uk Hi lesley, had problems with wireless and bttv connected via ethernet, hub light was blue
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Christy O'Brien
(@ChristyOB_96) reported
@Athommo1961 @bt_uk Hi Adrian, I'm a reporter for the echo news. Could you send me a DM so I can talk to you about this problem further?
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John
(@johnrobinson07) reported
@bt_uk I have DM you but I haven’t placed a new order or removed it. This is second time within a month I have had terrible customer service from yourselves.
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Josh
(@Joshmc222) reported
@bt_uk Hello, we currently have full bars of wifi showing but are unable to get online. Is this a known issue?
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Dean Cruden
(@DeanCruden) reported
@bt_uk is there a known issue with streaming iplayer on smart TVs? Been unable to play any shows for the last couple of days on TV but it works fine on other devices. Done resets and no software updates available so appears to be broadband related.
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Chris Knowles
(@hcuk) reported
@bt_uk There are no line details as I’m not a customer of BT. I was commenting on the frustrating service that BT give to suppliers and customers alike.
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Catherine 💙
(@CathKell24) reported
@bt_uk lost connection and can't reconnect. Tried all usual restart/reboot stuff. Is there a problem in G73 area?
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Brian Polina
(@BrianPolina) reported
@bt_uk got a problem with my BT connect modem. I want to dim the blue lights on it when I go to bed. Can’t see how to go this. Can you help.
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Billy Ferguson
(@bferguson4) reported
@bt_uk hello, having issues trying to log in on my phone. Keeps asking me to verify my email which I have done numerous times. Are you able to help with this?
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Beth
(@savourydeets) reported
Very nice of @bt_uk not to warn us that they'd be switching our line to digital voice, meaning my lifeline personal alarm now doesn't work. The lifeline provider can hopefully sort it tomorrow but we had no warning when switching our broadband to BT that this would happen.
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FUFowlers
(@FUFowlers) reported
@NellThompson01 @bt_uk I'm having the same problem. It seemed to start a couple of weeks ago
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Ben Payne
(@Payneben) reported
@bt_uk hi there, I live in RG10 postcode, WiFi strength is under a single MB up and down, app says its fine. Your help section of website just sends me in circles, any known issues? Please help, as am on work calls for next six hours and this is infuriating. Many thanks
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bradley stirton
(@BradleyStirton) reported
@btsport hi I've paid for the subscription to bt sport however when I try to login to the app or try to watch on the website it says there's no active subscription. It has also taken payment twice?
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Chris Knowles
(@hcuk) reported
@bt_uk Hi, I run an MSP and provide broadband connections to my customers over your lines. BT are ALWAYS the thing that slows it down and makes it a very frustrating experience. Openreach are impossible to get hold of and never take responsibility for things when they go wrong.
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Philip J ReynoldsTV 🎥 📻 🎙
(@PhilipJReynolds) reported
@bt_uk Isn’t it mad how many TV platforms make it as hard as they can for you to cancel. Yet as easy as possible to join.
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Rachael Holmes
(@RachH_grit) reported
@bt_uk I signed up for BT broadband as a new customer but I forgot to apply my blue light discount. Can you please help.
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Ant Patamia
(@AntPtm) reported
@bt_uk Thanks Theresa but I can’t do that. The page never loads. Hence why I had to phone the call centre last month. I tried again today. I just get the bouncing dots. That’s on multiple devices with different OS and different browsers. The problem is at your end.
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John Friend
(@Quidlist1) reported
@bt_uk we are in 14 day cooling off for resigning up to broadband, so we will cancel if not honoured, I’ve been reading a lot of bad reviews today about your service
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JS
(@Mow_Cop_Snots) reported
@BTCare help needed currently in the USA and my spend cap at its limit but been in a car and need to make calls but can’t do anything
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John Friend
(@Quidlist1) reported
@Athommo1961 @bt_uk I agree, I ordered the tv deal with them, there was a problem at there end activating it, so the cancelled it told to reapply tomorrow when the deal ends, looks like I’ll be cancelling my internet tomorrow can’t see them honouring it
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Catherine 💙
(@CathKell24) reported
@bt_uk Thanks- there does appear to be an issue which is being worked on. I'll check back later
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LillyLew
(@justlillylew) reported
@bt_uk #HELP! URGENT!!! I Experienced atrocious service on phone at 1735 today with billing not able to cope with billing Qs stating I need value team. Cut me off then another billing person refusing to put me through to value when I had to go through whole process twice.
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Simon
(@sismith83) reported
@bt_uk Hi, all of our BT Sport channels are jumpy and unwatchable since yesterday. Latest software is downloaded and all of the other groups of channels are fine, including our Now channels. It's affecting BT Sport and ESPN on SD, HD and UHD channels. Any ideas how we can fix it?
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bradley stirton
(@BradleyStirton) reported
@btsport @bt_uk hi I've paid for the subscription to bt sport however when I try to login to the app or try to watch on the website it says there's no active subscription. It has also taken payment twice?
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John Lawless
(@jimmyjeans33) reported
This @btsport app has been a useless pile of **** for over a week now making watching the CL an angry affair. Keep taking my money though - no question about that 👍🏻
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Chris Knowles
(@hcuk) reported
@JackReeveTNC @bt_uk BT = Bloody Terrible.
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FUFowlers
(@FUFowlers) reported
@bt_uk I suggest you read the tweet I was responding to. It seems the problem is not an isolated problem, its affecting more than one customer.
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Ben Payne
(@Payneben) reported
@bt_uk As my initial tweet stated, your help section does not allow us as customers to log a ticket that there's a wifi issue. All the topics on that help page are not the reason my wifi is poor. Please can you investigate specifically whether there is a known issue in my area. Thx
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Adrian Thompson
(@Athommo1961) reported
@bt_uk I live at CM12(Billericay) and I and many neighbours have reported outages for our full fibre service. This needs to be treated as an area outage and engineer visits stop being offered. We had a 5 day outage commencing 25 March so this is rubbish service. Please help!
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John Porter
(@jportercomedy) reported
Watching @btsport and wondering if City are playing a pub side the way they're dismissing them. Also, if Fury's lAsT fIgHt against Whyte is 'no hype needed' - why ******** am I seeing about it every ad break?