BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (7%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Birmingham, Manchester, Blackburn, Tamworth, Watford, Brentford, Norwich, Glasgow, Llandrindod Wells, Wigan, Merthyr Tydfil, Poole, Bristol and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Birmingham |
Internet | |
| Manchester |
Internet | |
| Blackburn |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Simulation Gaming TTV
(@SimulationGTTV) reported
@bt_uk this would be useful if I had access to my account…. My question was if there was any problems in the Glasgow area that you knew of
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Hayati Yilmaz
(@komermezegrill) reported
@btbusinesscare Hello, how long is this going to take this is getting ridiculous. I need a net answer asap regarding what is going to happen. Its now the 23rd of january and i am still dealing with the same issue
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adrian bruce
(@adrbruce) reported
@bt_uk yet again disconnected from the cabinet so you can put a new customer in
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jenna
(@jenna_greenway_) reported
@bt_uk please advise me why you cancelled my home move order and closed my account 18 months ago as you were unable to provide a service and yet I’m still being harassed by Moorcroft Debt Recovery for a debt I categorically dont owe? I have all the evidence to show its your error
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Brian
(@Brian15294666) reported
@bt_uk not sure can you help please
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Sid Datta
(@ssjdatta) reported
Shocking service from @bt_uk. Not fixed my landline for 3 weeks and don’t seem to be in a hurry to fix it either.
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adrian bruce
(@adrbruce) reported
@bt_uk disconnect me for a new customer again and I will withhold paying for a month why pay for a service that ain't being provided
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Talos 🏴🇬🇧 💉💉💉🇺🇦 🌻
(@TalosF1) reported
Hello @bt_uk had a letter from you today saying I’m currently out of contract and paying £61.95/month for my broadband, but could lower this to £34.49, but this offer doesn’t seem to exist, please could you help, as @sky are doing an offer also, cheers.
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Mandymoooo
(@Maandymoo) reported
@Alasdairpkirby @bt_uk Don’t try and leave them in the next 2 years. When Gary moved in and we needed his Sky they charged me nearly £300 for the privilege. I will never use them again.
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Michael Thompson
(@Mikey2004) reported
@bt_uk hi. Wondering if you can help. I’m currently on halo fibre 3 package at 75mbs speed. I get that speed downstairs no problem but upstairs I struggle lately to get anything. It’s not a big distance from the router either. I have upgraded to 150mbs which starts tomorrow
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lol1966
(@GorgeousHugo) reported
The service relates to the @NRSWA and @NRSWALab phone line which has not been available to us since last November. This after several Engineers coding and advising it’s a BT problem @btbusinesscare
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Roger Gabb 💙
(@rogergabb) reported
@bt_uk really annoyed! Upgraded to Full Fibre on Friday and it’s still not working! Now am told that the Open Reach Engineer that was supposed to be coming today was not booked so I’ve got to wait until Wednesday with no broadband. Open Reach is the problem!
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Cheri
(@ptrangjenny) reported
@btbusinesscare internet and phone down since Saturday and for a business, its our busy period and you closed. Now im waiting for ages on the phone. Sort it out please! Or give me back my money so I can go somewhere else
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Wiltshirewench
(@historynvintage) reported
@bt_uk Our internet has been down since yesterday - any idea why? Online it’s saying 2.30pm today it should be back up but no explanation.
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Simulation Gaming TTV
(@SimulationGTTV) reported
@bt_uk Are you aware of any problems of broadband being down in Glasgow area, we have been disconnected now for 1hr
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lc
(@larrycon1967) reported
from
Dunmurry, Northern Ireland
@bt_uk is their issues in BT412BE as I've no broadband this morning
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bridget toomey
(@bridgetto1) reported
@BTSopenreach , @bt_uk WHAT A SHODDY SERVICE. Don’t get fibre installed with them. 3 Appointments changed and no survey and now the cherry picker won’t go up the telegraph pole because of trees! What a shambles and we will now go to Sky
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk Please educate your "engineers" that it's possible to be connected to the Internet and still have problems rather than come for 5 mins. Plug in and say its fine and leave.
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Frank Saint
(@sxmr_23) reported
Absolutely ridiculous customer service from @bt_uk. Multiple calls, hours on hold and still no resolution to my issue.
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk Sick of being transfered around with no help or answers
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Roger Gabb 💙
(@rogergabb) reported
@bt_uk The BT guy on Saturday quite sensibly said that he would send us a mobile router for delivery today to keep us going but now that has been delayed as well! So we’ve been without broadband since Friday. Terrible service 🤬
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BT Business Care
(@btbusinesscare) reported
@l_60db Sorry about the issues, If this is related to a business account could you please send to @btbusinesscare so we can discuss. If you could provide your name, business name, address and telephone number thanks
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Denisse Cathy Denise Gomez💗❄️🦋🐬
(@DenisseSister) reported
@WWEUK @btsport Help
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lol1966
(@GorgeousHugo) reported
Absolutely appalling service from BT. No phones at work since 16th December despite 3 engineer visits and hours spent repeating complaint to overseas call centre. If you’re thinking of changing, shop around! @btbusinesscare
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk so 2 of your "engineers" blamed our equipment. Made us take it all out and put in your hub and halo system. Still doesn't work. DNS issues, constant drop outs...
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk The fact you and open reach moved the date back for fibre installation by 4 years just so you can keep us in this monopoly of limited providers that service our area and poor speedd is criminal
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RobRoy 💙🗿
(@RobSpring01) reported
@bt_uk Despite getting a DM from you on 01/12/22 saying "That's marked off now for you" Today I got an email saying "Return your kit to avoid charges" Do I have to go via the Executive Customer Resolution Team again to get this resolved once and for all?
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IAIN
(@inb63) reported
Watching Women's T20 Super Smash, Magician's needed here The running between the wicket just awful 17-3 5 overs bowled @btsport
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk And to tell me to get rid of over 500 pounds worth or equipment should not be allowed. You should make your hubs compatible with ANY 3rd party additional equipment I want. I pay my bill. So who are you to limit what I can put on the network?
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Laura Stevens
(@princess_boo148) reported
from
Colchester, England
@bt_uk absolutely shocking service from yourselves. Leaving my elderly mum without a phoneline and Internet and no way of contacting people then trying to say an engineer resolved the issue today when no one has been out 😡