BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Chippenham, Bury St Edmunds, Bristol, Normanton, London, High Wycombe, Hackney, Milton Keynes, Manchester, Birmingham, Folkestone, Southwark, Stockport and Liskeard.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Blackburn |
Total Blackout | |
| Chippenham |
Internet | |
| Bury St Edmunds |
Internet | |
| Bristol |
Internet | |
| Normanton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tom
(@TommySoprano81) reported
@bt_uk over the last few days Sky Sports channels have been stuttery. Moments where the sound drops for a split second, then comes back. And at times the picture just goes briefly before coming back. Is this a known issue or is it my connection/hardware?
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Paul Duffy
(@PaulDufNufc) reported
@MarcSDuffy @bt_uk Talk talk with cityfibre using eero router, streaming multichannel footy no problems
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Loubie
(@Loubie06080834) reported
@bt_uk Done :( this is a really awful situation to be put in. If you are going to charge customers then proper tracked delivery should be provided, not basic second class postage.
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Clare Wilkins
(@ClareMWilkins) reported
@TalkTalk I spent a long time today online trying to cancel my fathers broadband only account. Referred to customer service - open until 8 pm. You’re shut. He pays @BT_uk for landline and has had the number for nearly 70years. He is 94. You say he must lose the number. Help
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Paul
(@ukmcfry) reported
@bt_uk Hi Claire, thanks for the reply. I need to carry out further tests to make sure and I'll get back to you if there's still a problem.
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harryp
(@h_pillinel) reported
@bt_uk our wifi currently isn’t working in the LA1 postcode (Lancaster) is there an outage?
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James Hampson
(@james_hampson7) reported
I wonder if Humphries and @btsport will issue an apology.
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𝕱𝖎𝖆𝖘𝖈𝖆.* 𝚆𝙽𝙲
(@uncletypewriter) reported
My dear @bt_uk service increasing £8.33 a month? Expect my cancellation later today
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Estel Nixon
(@estelnixon) reported
@bt_uk your wifi is shocking ever since open reach has done some work on it, I am a long time customer please contact me
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Bob P @BobPitman@toot.community
(@Sandanista) reported
@BTCare I have just sent you a DM regarding a sync problem on your mail server. For some reason your server has stopped letting my mail app send/receive email since Saturday morning.
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Jay Cee
(@Claret_Cook) reported
As soon as I renew my contract with BT for my broadband they hit me with nearly a stealth 20% increase! BEWARE when renewing! @bt_uk can I cancel my contract as it’s been under 14 days?
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Kimberley
(@kimberrley) reported
@bt_uk I don't think you understand my complaint. Brand new contract which starts on the 9th March - getting hit with the increase 22 days later. It's not acceptable. The increase should be displayed CLEARLY - not false advertising of a price that lasts a fraction of the contract length
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James Stanesby
(@captainstaino) reported
@TheDesKelly @ChampionsLeague @btsport Arent they knocking it down?
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Bob P @BobPitman@toot.community
(@Sandanista) reported
@bt_uk @BTCare I have just sent you a DM regarding a sync problem on your mail server. For some reason your server has stopped letting my mail app send/receive email since Saturday morning.
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Richard Gordon
(@rgordon1983) reported
@bt_uk @MarcSDuffy That’s a dreadfully antagonistic response from a company of that level of ‘stature’, Sharon. Like, really poor form. 👎
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Laura
(@houseofcaley) reported
@bt_uk hi my router keeps cutting out entirely or being very slow - needs restarting every few minutes to get connection back - are there any outage problems in Yorkshire currently?
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Sukhdev Kandhola
(@sukhdevKandhola) reported
@bt_uk That’s not what I’m asking. Pls answer - If the BT home hub router malfunctions and stops working - should all device’s automatically fail over to the EE Hybrid Connect ?
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Graham Hollebon
(@grahamhollebon) reported
@bt_uk But the phone line can only offer basic help and your email team take days to reply!
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High Noon
(@HighNoon_real) reported
@jake82907637 @bt_uk £1.3bn in profit. After this ill never use BT again. They are SCUM
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emma may
(@BallardEmmamay) reported
@bt_uk Sending a DM as we still have no internet. The worst thing is it’s half term for the children, my partner is working from home and on a grey, foggy cold day in February it’s not exactly park weather. All paid for service like Nintendo online, Disney+ & Netflix all all unusable.
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Neil David Tyler
(@NDTyler_VI) reported
@bt_uk Hi guys. I'm having some issues being able to update my details either through the app or on-line. Any help?
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David Tofield
(@david_tofield) reported
@MarcSDuffy @bt_uk Whenever you have a price rise gives you the option to cancel with no penalty or get a new deal...check out deals online
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Mud Cakes and Wine
(@mudcakesandwine) reported
@bt_uk hello we had no internet for over a week in December and told the compensation would go on in January or February unfortunately this has not happened. Can you help please
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Graham Hollebon
(@grahamhollebon) reported
@bt_uk why is it impossible to get meaningful help from your technical support team for the wholehome product?
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Phillip Your Cans
(@Phillwillkill) reported
@MarcSDuffy @bt_uk Loyalty doesn’t pay sadly. I was with Sky for over ten years and left because the lowest they could get me down to was £60 for what I wanted and if I was a new customer I’d get it for less than £40. With virgin now.
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Steve
(@Knoller6969) reported
@wright010619 @mrjakehumphrey @btsport It’s awful isn’t it. Bring back Brian Moore and Barry Davies
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Laura
(@LauraRD46) reported
@MarcSDuffy @bt_uk A few years ago they told me the shape of my house was causing my poor wifi.
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Haydon Beagley 💙
(@haydonbeagley) reported
Need some help @bt_uk can’t seem to get my phone to connect to the mobile phone network here in Malta 🇲🇹 any suggestions? My plan has Roam like Home and has worked previously when I visited Malta. Having to rely on Wi-Fi.
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Emma T
(@ETusty) reported
@bt_uk say it's taken those 2 weeks for @WeAreOpenreach to even open the ticket request. Running a business needs Internet, and woth mobile signal not being great here, they need a landline. Broken for for 2 weeks with no move to fix it, isn't acceptable.
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BENNY85
(@Ben85mcgaritty) reported
@bt_uk why am I suffering with bad packet loss ..I have turned my router off and on and still getting packet loss