BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Derby, Normanton, Southwark, Paddington, Bristol, Halifax, Glasgow, Croydon, Crawley, Uxbridge, Milton Keynes, Pontyclun, London, Pontypridd and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 Radstock |
||
| Derby |
Internet | |
| Normanton |
Internet | |
| Southwark |
Internet | |
| Derby |
Internet | |
| Paddington |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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famelicose
(@famelicose2) reported
@btbusinesscare Hi BT Business - I received a letter from you today indicating that you were cancelling a service you provide me with. The letter states that some amounts have been outstanding for 1639, 1642 and 2093 days.... 1/n
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Shaun
(@Shaund442) reported
@bt_uk @SophieEB BT I've had a letter through saying my phone bill will change as I'm leaving broadband service, can you confirm from what to what and if this changes can I leave the mobile contract without penalty?
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Sleeepwaalker
(@sleeepwaalker1) reported
@Veloula @bt_uk That sucks I’m sorry - have you a business account set up, if so, they owe compensation for loss of earnings. But 5£ a day for internet being off, regardless, isn’t enough - Ofcom if they refuse to help
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Dan
(@DanMetcalf007) reported
@bt_uk @MikeCloudsdale Apparently I have a good 4G signal with @EE but they don't guarantee indoor service. Stop misleading people.
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Rouge Noir (oooo---)
(@Jules_Clarke) reported
@bt_uk Hello urgent , had a call from engineer , they say fault cleared , but their SNR reset didnt work and that you could do that, as theres still drop, but you could fix with SNR rset.
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Sircoynie
(@sircoynie) reported
@bt_uk Still no response….WOW @bt_uk JUST WOW! This is how @bt_uk treat their customers everyone. They really don’t care!
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Nic
(@Dawg123Dawg) reported
@bt_uk Please arrange for all calls and communications re my complaint, going on for months to be sent to me. These illustrate all failures and I wish to pass on to watchdog and your regulator
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Kelvin
(@Lord_Kelvin_) reported
@bt_uk This was a move connection to new property over a week ago and now the 4th engineer has failed to turn up. Now I have to phone BT to be met with poor customer service and no results
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Lauren Stephenson 🦜🦜😇😇 ♥️♥️
(@ssnjimb) reported
@bt_uk I go to log into "MYBT" to view my telephone and broadband settings. and it sends me to my email account. i manually click bt and try again and it keeps forwarding me back to my email. is there a problem ?
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ellie
(@catchfireswift) reported
@bt_uk still not working, i want it in my bedroom as that is where the wifi doesnt reach, there is no point placing it anywhere else
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famelicose
(@famelicose2) reported
@btbusinesscare it would help explain why you have written such an aggressive letter. I doubt you will be able to since I have never received one. Thirdly, if you can either DM me or provide an email address... 4/n
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Shaun
(@Shaund442) reported
@bt_uk That's a change in price, the price is therefor going from 10.45 to 15.45, also its not that I'm cancelling my broadband you lot couldn't provide me with an adequate service and broke the contract
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DarrenDevBT
(@DarrenDevBT) reported
@RogerKBrent1 @btsport You've tagged the wrong account ... need to tag @bt_uk if you want support. Looks like this is fixed now though. Can you confirm?
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Bridget James
(@Hello_its_Bee) reported
@OpenreachHelp We have tried to raise with @bt_uk who tell us that there is no one available to sort this out until 1st June. We have tried to escalate this, raise complaints and we are getting nowhere! HELP!
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Mark Braggins
(@markbraggins) reported
@bt_uk Thanks, but I have been through all that palaver previously. Bottom (BT) line is that the current line only supports slow speeds, despite me paying for Fibre 2 package, and it being fast 'at the cabinet'. Yes, I live in #rural #Devon
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sally roberts
(@sallyroberts70) reported
@bt_uk how many drop outs today! 9 times today we have lost our connection! Not good enough, sort out this ongoing issue! #BULLSHITBT
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Ley Smith
(@ley_leysmith) reported
@bt_uk My mum’s BT Broadband and Fixed Line stopping working since @CityFibre has been digging outside her house in Reading. Can this issue be investigated ASAP?
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Ruud Jansen Venneboer, Devon
(@MazzardFarm) reported
@bt_uk Wow, keep the bad ideas coming. Change phone number, yes why not? Oh, wait, we are a business and customers know our number.... Sorry, but I just get a really strong feel that BT can do a lot more. We're also on TPS, which seems to make no difference
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Martin Payor
(@PajorMartin) reported
@bt_uk Thanks but I followed it already...at least tried. As I said before your people on this telephone number provided are (apparently) not able to help and trying to transfer me to the mobile team which apparently is closed (staff shortage)the chat is not working. How bad is that!
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Chris Edwards
(@ChrisEders) reported
@bt_uk @BTGroup Question how is it acceptable for a 90-year-old lady who lives on her own to be 4x days without her landline? What happens if she has a fall and needs to call for help! The lack of empathy is shocking. Get it sorted NOW.
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famelicose
(@famelicose2) reported
@btbusinesscare So, firstly, if you suspend any service you are providing me with you will be hearing from my lawyers. Secondly, if you can provide me with any prior communication regarding the outstanding amounts... 3/n
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Ley Smith
(@ley_leysmith) reported
@bt_uk Yes this has been checked. Broadband engineer is due tomorrow but this is the fixed line coming into the house which is the issue.
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Jack Ashton 💙
(@JackSGAshton) reported
@bt_uk have now failed to call me back after we got cut off twice, seem to count 5 days to reconnect my copper broadband in error (and trying to charge me for the contract ending) from 2 days after I told them about the issue (so 7 working days after they were informed of their
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Lee-Mc
(@mylifeinwordsuk) reported
Getting daily calls, claiming to be from @bt_uk yesterday was about an unpaid bill, today about upgrading internet. Apart from the fact I’ve never been with BT in my life, nor would I ever switch to them. The scammers are getting worse
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BigBadKev
(@GBigkevin) reported
Once again my @bt_uk TV is doing it own thing by tapping programs I don't watch but by unrecording it it stops tapping the programme on before it I would NEVER recommend BT TV it's not the first time I have had problems with it roll on contact end date 🤬🤬
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Caspington
(@caspington) reported
@bt_uk Hi, Reported a Landline fault online 2 days ago. Not heard a word about it. Fault tracking says 'Engineers are working on it'? But the 'aim to fix' date just keeps moving on a day, each day. Now Tuesday 25 May (really??).How am I supposed to know whats actually going on?
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Redline
(@Redlinegamingtv) reported
When @bt_uk says your upload can't get more than 3.5 when clearly I been around 4.5 to 5 for months. Fed up with the service I get. Maybe move once contract finish
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BigBadKev
(@GBigkevin) reported
@bt_uk I am taping @NCISLA on skyone on Sunday straight after is Ricky Gervais which it is also taping BUT I never set up to tape it BUT if I delete Ricky Gervais it's automatically deleted taping #ncis this is NOT the first time my by box is taping programs I haven't set not happy
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macca
(@Macca10710) reported
@DailyMailUK Wonder if @virginmedia will follow @bt_uk and cut their staffs bonuses & pay rises to help pay for it??
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David Tran
(@tran_d87) reported
@bt_uk nope. tried retuning multiple times to no avail, and in the process has removed channels, and have checked the tv signal quality and it’s zero.