BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, London, Hackney, Musselburgh, Sale, Normanton, Harringay, Blackburn, Southwark, Great Malvern, Manchester, Croydon, City of Westminster, Aldershot and Sutton Coldfield.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Musselburgh |
Internet | |
| Sale |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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kym salmon
(@kymsalmon) reported
@bt_uk Hi is there anything wrong with bt mobile? We have no service for calls or 4G?
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Damo75
(@Damo751) reported
@bt_uk In addition to my photo can I add your engineer ‘Christopher’ has told an outright lie claiming he tried to contact us at 6:58pm. Absolute appalling given I was on the phone to you from 5:45-6:15pm!!! Blatant lies and appalling service
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alan
(@alandavidpeter1) reported
@btsportufc @btsport Just violence never will be a sport
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BlueArmy
(@IAmBlueArmy) reported
@btsportfootball @btsport The crowd audio Lecce v Inter is non existent. Need more mics or a mixing issue?
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Nick Smith
(@nicksmithlive) reported
@bt_uk really confused how I'm getting bad picture/sound quality on @ComedyCentralUK but watching it through the @NOW app (on the BT box), it's perfect!
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K_Mas97
(@Mas79K) reported
@adamsummerton @SerieA_EN @btsport Have a good season. And yes, there is no better place for Serie A than BT Sport even though we would usually get 8 Live games (and most of a 9th) because of the Saturday 3pm Blackout.
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Jordan
(@Jordan86072713) reported
@bt_uk AFTER MULTIPLE COMPLAINTS AND CALLS AND FALSE PROMISES IM STILL IN THE SAME POSITION WHICH IS WITH NO INTERNET SERVICE. AN ENGINEER WAS SUPPOSED TO COME ON 09/08/2022 ENGINEER NO SHOW,11/08/2022 ENGINEER NO SHOW , 13/08/2022 ENGINEER NO SHOW AGAIN
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G.
(@GuilleCummings) reported
like, 2 years of hard work making that account be what it was down the drain and even worse to see accounts like BTSport and USA Network do so much better.
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Alex Keyworth-Wright
(@AlexKWLangport) reported
@bt_uk Seems to be widespread outages in Bath area. I'm not with BT but think you supply the lines with Openreach. Any idea what the issue is?
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Phil Merrifield
(@philmiboots1) reported
@adamvirgs19 Embarrassing comment from someone who should know better, perhaps I should cancel my @btsport subscription 🙄
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kym salmon
(@kymsalmon) reported
@KernowChris @bt_uk I had this too but didn’t do it now i have no service so unsure if it’s a coincidence or not.
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FLUXUS
(@YYURYYUBIC) reported
@bt_uk I want to cancel my mobile but your site has no way to do it....
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CW
(@calumwaite) reported
@bt_uk Been through all this on Wednesday.. engineers have visited neighbours and identified a problem with the lines about 3 miles away yet still no fix… you should send me a dongle or something as it seems like a big issue that is going to be prolonged
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CW
(@calumwaite) reported
@bt_uk My broadband has been down for days. It is the same for the whole block of flats (ie not an issue with my router). Your team are sending an engineer to my flat but it’s clearly an external problem. When will it be fixed!!?! This is ridiculous now. N4 area.
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pepsigirl1234
(@pepsigirl12341) reported
@bt_uk can you tell me if there is wi-fi problems in MK13, it won’t let me use the fault tracker.
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DaveJB
(@DaveJB1962) reported
@btsport not helping my sleep pattern, live @Yankees at Fenway again tonight. Surely we can’t be as poor as last night? Then again…………..🤔
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David Woolf
(@DWillW10) reported
The programme cut out with 15 minutes of the game remaining. Game was very tightly poised. Funny thing is that on the phone you talk about customer service. 35 minutes left on the recording the game stopped St Kilda v Brisbane. Poor AFL. @btsport Be better
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SacuShi_II 🇬🇧🏴🏴🌈
(@SacuShi_II) reported
@maureenlipman would you come out and express support for the BT workers being forced to accept a 6% paycut in real terms, while the current CEO gets a 32% payrise? Im sure Beatie wouldnt approve of this.. @bt_uk #10nothingless #FoodbankPhil
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Sam
(@sammkt) reported
@bt_uk Is there anyway to contact online to talk about changing our package? Live chat keeps saying I can only phone you but that's really difficult for me to do. Not happy that my offers in my account that say "lower than a new customer price " are not lower at all.
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Badabingsta
(@Badabingsta) reported
@btsport @btsportfootball what's going on with your sound on the Lecce - Inter commentary I can't hear anything my TV is on 80 Volume! Switch to BT Sport 2 and the sound is perfect? I pay for this and your service is not fit for purpose?
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🎀𝐵𝑜𝒷𝒷𝒾𝒹𝒾 𝑀𝑜𝑜 🤍
(@bobbidi_m00) reported
@bt_uk My internet has been dropping all day but states there’s no known issues in my area
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danielle shires
(@danni60p) reported
@bt_uk Hi, is there a problem with BT internet? We haven’t had any service for about 5hours
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Viron
(@VironRagnaros) reported
@bt_uk Heya, my internet has been garbage, well under the minimum rate for my contract but your online service wont help me. I had to hotspot my PC just to load twitter and send this message. It's been weeks of waiting for online help to actually help. Help or I'm out.
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Paul Anthony DEVALL
(@anthonydevall50) reported
@bt_uk As usual. BT Broadband slow. Trying to watch BT Sport 1... Buffering..Shite.
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Brendan Luesley
(@B_Luesley) reported
@bt_uk is this £25.99 offer open to exsiting members? I'm due in a few months for renewal. I'm currently paying £40.46 with you ... (loyal customer)
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🇺🇦💙Oldhairy💙🇺🇦🔥97🔥🇺🇦
(@oldhairy1) reported
@bt_uk Hi I turned the hub on and off a few times yesterday. I txt the BOTs “Fix”, then “Refresh” approx 5/6 times We have had engineers to the house previously and moved the Hub to its current location I’m not spending money to get disks because I’m sitting 3ft from the hub!
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Erin Harker
(@erryberry32) reported
@bt_uk I have a question @bt_uk why have my parents been without broadband since 18 July despite BT saying they are on to it. How will they be compensated for the cost of the service they haven't received, the mobile data charges they have incurred, streaming platforms they can't view
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Make Money With Cassie
(@CassieMPorter) reported
@bt_uk why is my broadband going down daily! Between 12-1am for months and sometimes during the day too? I'm fed up now!
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Clays Hyderabadi Kitchen
(@ClaysHyderabadi) reported
@bt_uk we have been without internet for almost 2 weeks now. You can’t fix the issue and you don’t allow us to cancel your service and go with someone else ! I cant even imagine doing something like this in our industry.
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TomthePub
(@TomthePublican) reported
@bt_uk Why has my broadband been down for the last 4 days?