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BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: London, Glasgow, Motherwell, Blackburn, Richmond, Southwark, Westminster Abbey, Burntwood, Normanton, Manchester, Batley, Crawley, Trowbridge, Hammersmith, and Birkenhead.

CityProblem TypeReport Time
London Internet 1 hour ago
Glasgow Wi-fi 1 hour ago
London Wi-fi 3 hours ago
Motherwell Internet 3 hours ago
London Internet 4 hours ago
London Wi-fi 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • leewardle3
    lee wardle (@leewardle3) reported

    @bt_uk Look into the old accounts and see yourself..no explanations given just cancelled twice. Service stopped. Then requiring next payment account closed 6 oct both complaints stopped by you. No reason given. Data request for deletion stopped as still a customer.

  • adamridesagain
    Adam Rides Again (@adamridesagain) reported

    @bt_uk After I've skipped the "I'm going to cancel" options (because I'm not going to cancel), I'm back to the same menu I get on 150.

  • AILAHT0909
    Algar Goredema-Braid (@AILAHT0909) reported

    BT Broadband @bt_uk I remain without internet since Saturday 15th. You now speculate that it maybe the 20th. You have given £10 compensation- got to be a joke given the great inconvenience and cost I’m experiencing. Unbelievable Please deal with my complaint meaningfully

  • AndrewPToy
    Andy Toy (@AndrewPToy) reported

    @bt_uk I switched to Sky on the 25th August, and BT still took my direct debit in September. My account still shows open, and my next bill date is tomorrow. Despite 2 calls to BT to sort I'm still none the wiser. Please point me to someone with the ability to sort this simple issue?

  • Jimmycambs
    Jimmy (@Jimmycambs) reported

    @JoeBurns1511 @btsportufc @btsport I haven’t ,recently sold it as I wasn’t using it, tried to get the app on my smart tv but no luck , I’m not watching it off my phone so it looks like just the prelims for me which is ridiculous considering I’ve been a bt sport customer for donkeys years.

  • Charlbeck71
    Charlbeck Jewellers (@Charlbeck71) reported

    @btbusinesscare Hi, Would someone be able to help Me. My phone line has been down now since the 10th October 22. My supplier is plusnet, however they have said the problem is with Openreach. Ive had No updates whatsoever. My phone line is still down.

  • w2aps
    Richard Wilson (@w2aps) reported

    At least I can cancel my @btsport @btsportrugby now. Need the money for other life things.

  • johncapspipes
    John 🏴󠁧󠁢󠁳󠁣󠁴󠁿 ☄️ (@johncapspipes) reported

    @bt_uk I messaged you over an hour ago as my wi-fi is down. What's going on??

  • nmstoker
    Neil Stoker (@nmstoker) reported

    @bt_uk seriously ****** off that when i joined BT Mobile just now, the only way to get the new SIM working was to wipe all network settings INCLUDING WIFI AND BLUETOOTH! I told your this was a big deal but was assured there was no other way 🤬

  • EwanMetcalf
    Machiavelli (@EwanMetcalf) reported

    @bt_uk You ask people to drop DM’s so you can ignore people ? You guaranteed me a call back last week …never got one, now your ignoring messages

  • leewardle3
    lee wardle (@leewardle3) reported

    @bt_uk law breaking company DON'T USE WILL PROVIDE CRAP CUSTOMER SERVICE AND THEN IT WILL BE YOUR FAULT

  • bookshop_bear
    Bear Bookshop (@bookshop_bear) reported from West Bromwich, England

    @bt_uk I have been told that to request transcripts of calls I need to request in writing -but without Wi-Fi my printer is not working! Do you have a complaints team or customer services email address I could use?

  • PcPhotography0
    PaigeC.Photography (@PcPhotography0) reported

    @bt_uk No Broadband in WA16 since last night. Help!

  • harlequin_1963
    Gary Mackenzie (@harlequin_1963) reported

    @bt_uk Weird, I had to report a faulty line to you, which was a result of that broken cable. Lines being damaged were reported to an engineer fixing another line, but as he hadn't been called out to it, he wasn't interested. I may get an engineer (BT SMS automated answer) in 48 hrs

  • gillian2410
    Gillian Neilson (@gillian2410) reported

    Within Three days I was promised a call back from @bt_uk to receive an update on a complaint 6 days later still waiting #dreadufulcustomerservice #stayconnected #jokeofacompany

  • leewardle3
    lee wardle (@leewardle3) reported

    @bt_uk unless customer service stop complaints about yourselves.never give reasons. Stop 2 move home actions no explanation. Open reach engineer comcancel order and stop service completely Will not delete data as requested saying still a customer.

  • adamridesagain
    Adam Rides Again (@adamridesagain) reported

    @bt_uk Do you mean some lines are able to support 900 but not 500? That seems strange. When I look as an existing customer it's not showing me any other options than the one I already have, but as a new customer I can see the 500 is available. Which suggests it's not about the line.

  • leewardle3
    lee wardle (@leewardle3) reported

    @bt_uk Only commit you have is to cause problems.cut people off then blame them for it. O that's right send a Dm to get nothing done. DON'T USE BT

  • JulieLuckett4
    Julie Luckett (@JulieLuckett4) reported

    @bt_uk unable to login to emails. Just constantly get an error response saying try again later!

  • leewardle3
    lee wardle (@leewardle3) reported

    @bt_uk Yeah that's all you do..nothing at all validate this send this look into it then NOTHING. Do nothing even against data protection laws.then blame ex customer when it's all your fault.

  • Hels_Bels71
    Hels Bells (@Hels_Bels71) reported

    @BT_UK We are still waiting for our internet fault to be resolved. It was reported to you last Wed. Very poor service.

  • leewardle3
    lee wardle (@leewardle3) reported

    @bt_uk Useless Useless Useless incompetent company to deal with. Go elsewhere for a better price and customer service. You don't get ANY WITH BT

  • kara_leigh11
    Kara (@kara_leigh11) reported

    @bt_uk Hi I am trying to order BT Broadband and TV and my flat number doesn’t appear in the drop down list of my address. Can you tell me how to order.

  • Nathanjones0001
    Nathan Shelly-Bob (@Nathanjones0001) reported

    @beth_kitson @bt_uk Probably down to openreach issues, if it is the only alternative line type is either Virgin or a 5g /4G mobile router option (if sufficient coverage in area).

  • AlanMacleod14
    Alan Macleod (@AlanMacleod14) reported

    Day 75 since I ordered broadband from @bt_uk and still no connection, no idea when there might be a connection, and another level of ‘escalation’ that doesn’t go anywhere from the BT support team who seem to think it’s ok to just ‘call back in 10 days with an update’. #BT

  • chaengtube
    Simon (@chaengtube) reported

    @KateYNWA @bt_uk You fixed it. I'm having a similar issue I think. Download speeds are fine but my ping is crazy high rn

  • edmarno
    Edward Marno 💙 (@edmarno) reported

    Well that's my @btsport and TV subscription canceled and I'll cancel my broadband and phone as soon as I have a new provider lined up. Good work @btsportrugby, clubs going into administration is not a joke to be laughed about and then tweeted

  • antronicsltd
    Antronics Ltd (@antronicsltd) reported

    @andysc @alister_ware @bt_uk Indeed. IIRC, they were saying that the problem was the data pathways (loads of things go through just 1 USB link?) - not the computation.

  • primo1354
    stephen prince (@primo1354) reported

    @btsport doesn't work

  • primo1354
    stephen prince (@primo1354) reported

    @btsport bt sport hasn't been working properly for weeks in the Bournemouth area and now it isn't working at all im done with arguing and paying extra for a service im not getting when my contract is up in February ill be leaving and looking for a new provider