Is BT (British Telecom) having an outage?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

September 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.19%)
  • Phone (18.38%)
  • E-mail (9.35%)
  • Wi-fi (5.92%)
  • Total Blackout (4.36%)
  • TV (2.80%)

BT (British Telecom) Live Outage Map

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • toddy7105
    Chris Todd (@toddy7105) reported

    @BTCare I never seen that e mail so I would of never of know mate

  • Lisa_letham
    Lisa Letham (@Lisa_letham) reported

    @BTCare I spoke to them. They say there is a problem with the Yahoo server. Why don’t you say this on your website and keep people updated? #Frustrating

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare fancy explaining what the hell is wrong with your internet today? Because we are 5 mins away from calling Sky to switch back. Waste of money and rubbish customer service.

  • xoMissCjox
    𝔈𝔵𝔱𝔯𝔞𝔱𝔢𝔯𝔯𝔢𝔰𝔱𝔯𝔦𝔞𝔩 (@xoMissCjox) reported

    @BTCare hi, absaloutly outraged that we are still waiting after 5 weeks to have our internet set up after being told 5 days. Noones helping, making a formal complaint on all platforms if this is not done!

  • Gary7Bell
    Gary Bell (@Gary7Bell) reported

    @btbusinesscare phoned again to report the issue this member of staff has sent ANOTHER engineer out who has once again informed me he cant fix anything because BT have cut my number off This is a disgrace completly & utterly disgusting that im still in the same position as day 1

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare worst internet we’ve ever had. Won’t connect to WiFi, won’t even load the log in page. Looks like we’re going back to sky!

  • chantelle_jayne
    charntellecharntelle (@chantelle_jayne) reported

    @BTCare I don't have a ref number ATM, but BT have just texted and an engineer is supposed to be arriving this morning. Thanks for your help.

  • garethgroberts
    Gareth Roberts (@garethgroberts) reported

    @BTCare After being passed to Bhavia in India and giving him my mobile number to call me back incase there were any issues he cut me off and didn’t call me back. Issues still not sorted.

  • mickmartin_bow
    Mick Martin (@mickmartin_bow) reported

    @BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

  • WilliamNB
    William (@WilliamNB) reported

    @BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???

  • walrus_gaming18
    Walrus-Chan (@walrus_gaming18) reported

    @BTCare hi, I’m having issues setting up my router, everything is plugged in and out start date for internet was 2 days ago but it’s still flashing purple how do I fix this

  • richellis15
    rich ellis (@richellis15) reported

    @btsport Is there a way you can help me log in to my bt sport account? I’ve got a new phone & it’s locked me out of the app

  • MLillie84
    Mark Lillie (@MLillie84) reported

    @BTCare The problem sorted itself out but it’s not very good being on hold for an hour to the number advised to call for faults, to then find out it’s the wrong dept and they can’t help me and the correct dept is closed. I thought FTTP support was 24/7?

  • garethgroberts
    Gareth Roberts (@garethgroberts) reported

    @BTCare Broadband speeds well below minimum guaranteed and tv box stuck in maintenance mode. Was on the phone for over 2 hours last night trying different resets, when one operator couldn’t fix i got passed to another to go through the whole rigmarole again. Just want to cancel.

  • 7_jackwebster
    Jack Webster 7⃣ (@7_jackwebster) reported

    @BTCare Yep! Multiple times since July. Had 5 engineers scheduled and then cancelled by BT on the morning and nothing has been fixed. Dreadful service. DO NOT GO WITH BT!!

  • GymGodders
    James (@GymGodders) reported

    @HSBC_UK I think the thing in common with customers having issues with your banking sites is BT Broadband. 2-3 twitter users have tried reporting with them. Can you lean on @BTCare and encourage them to resolve?

  • suebmuseum
    Susan Brownrigg (@suebmuseum) reported

    @BTCare Hi our phones and broadband are down @NortonPriory we have rebooted but no change. Is there an issue in the Halton area?

  • lacla1966
    Lesley (@lacla1966) reported from Cambuslang, Scotland

    @BTCare Contacted this morning and everything sorted - at last. 4K UHD reinstated at price I was promised when upgraded to Ultrafast BB. Happy with this but not with the time and effort spent to get this issue sorted.

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 46Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • TruckingJobsUK
    TruckingJobs (@TruckingJobsUK) reported

    @BTCare I use to have bt internet but no longer have internet but kept the email address as it still worked with yahoo and never had any problems for years until now.

  • typhoon2017
    Dawnie (@typhoon2017) reported

    @BTCare They supposed to be but was supposed to receive a call on Monday never happened now I have no faith in BT and looming into leaving BT

  • GatwardR
    RGatward (@GatwardR) reported

    @BTCare It came back on after a couple of hours! Disappointed that no-one responded last night as your Twitter account says you are available until 9pm and I really needed to use my broadband service!

  • DougSked
    Doug Sked (@DougSked) reported

    @BTCare You have been trying to fix for 14 months! How long are you allowed to torture me before I get my money back ?

  • Lisa_Jade123
    Lisa Jade (@Lisa_Jade123) reported

    @BTCare (2/2) your agents who told her she should be capable of fitting a new front panel to a box herself or be willing to pay somebody. Not great customer care at all.

  • Lisa_Jade123
    Lisa Jade (@Lisa_Jade123) reported

    @BTCare An engineer is at the house with them now and has confirmed there won’t be a charge to replace the faulty kit which is great and hopefully that finally resolves an ongoing problem which has caused considerable distress (my mother was reduced to tears when talking to one of (1/2)

  • Robdunk
    Rab (@Robdunk) reported

    @BTCare There’s no problem at EE’s end, I’ve checked, the trial is still active but has been removed from my bt account for some reason?

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 43Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • kmob26
    Karen O'brien (@kmob26) reported

    @BTCare. We have cancelled our BT Sport contract with you with the correct 30 days notice and which ends on 25 September 2018, you have now sent us a bill and want us to pay up to 24 November 2018 for a service we wont have.

  • oakmagnus
    Magnus Carvalho (@oakmagnus) reported

    @SkyUK Thanks for the contact! I had the worst experience with @BTCare . And I payed for this experience. I will contact you soon.

  • samueljduchesne
    Sam Duchesne (@samueljduchesne) reported

    @BTCare I was - I was being a moron of epic proportions. There's something else you might be able to help me with - please can you tell me the number for contract renewals or whether I can do this on live chat?

  • jonmacm76
    Jon Lynch (@jonmacm76) reported

    @btsport Day off today. Thought I'd watch some sport. BT Sport1 women's tennis from Tokyo. BT Sport 2 women's tennis from Korea. BT Sport 3 women's tennis from China. All on at the same time. What a load of crap. #timetocancelsubscription

  • Lisa_letham
    Lisa Letham (@Lisa_letham) reported

    @BTCare Now 48 hours and still can’t log in to my BT emails via BT website, any of my devices or Yahoo app - why can’t you fix it BT? #EnoughIsEnough

  • TheGlasgowVoice
    The Glasgow Voice (@TheGlasgowVoice) reported

    @BTCare for the 3rd time in 4 weeks, another fault with my BT mobile (network), I have had no internet for nearly 30 hours now. This is not on. #TimeToSayGoodbye

  • AsymImg
    Kevin Butler (@AsymImg) reported

    @BTCare Come on BTmobile and EE. We ar3 still without signal after 48hrs.

  • jodieowen78
    Jodie Owen (@jodieowen78) reported

    @btbusinesscare isn’t it funny when you call the number given to make a complaint, your impersonal automatic communication tool doesn’t recognise the word ‘complaint’! Worst communication ever for a communication company!! Issues been going on 12 months, terminating contract!!

  • GymGodders
    James (@GymGodders) reported

    @BTCare Connected via BT broadband issues on all devices. Using mobile connection on iPhone all works fine.

  • MarkMc1985
    Mark McAllister (@MarkMc1985) reported

    @BTCare Yep.. second one in as many months.. doesn’t help sitting on chat all Tuesday & Wednesday night running tests and missing the football though.. and it doesn’t help my wife working from home today having to use her mobile data for a hotspot!

  • jmacfarlane9
    Jordan MacFarlane (@jmacfarlane9) reported from West Linton, Scotland

    @BTCare Morning, I seem to have no working phone line or broadband at our business in West Linton, Scotland. EH46 7EA. Any issues?

  • 7_jackwebster
    Jack Webster 7⃣ (@7_jackwebster) reported

    @BTCare why am I being charged to leave BT even though I’m out of my contract? Your service has been a disgrace over the past 3 months. Appalling company!!! AVOID BT AT ALL COSTS!!

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

  • Omi1974
    🇬🇧 Naomi 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Omi1974) reported

    @ShawseyColin @BTCare Absolutely awful!!

  • andystock22
    Andy Stock (@andystock22) reported

    @EFL £10 for a poor sub standard online feed of an @EFL game??? What a complete #ripoff. I pay less for a whole month of @btsport HD! That includes @premierleague @ChampionsLeague @EuropaLeague @Bundesliga_EN @TheFACup @MotoGP, Premiership Rugby, Rugby Champions Cup

  • Banished2Live
    ... (@Banished2Live) reported

    @BTCare So, any comments/suggestions ? Or shall i use illegal streaming services because the legit service i pay for doesnt provide me with the content i paid for ?

  • Omi1974
    🇬🇧 Naomi 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Omi1974) reported

    @BTCare Your staff seem to be the biggest issue tbh.. out of 4 phone calls I had 1 staff member who’s name was Carl who was brilliant, the rest were hopeless and 2 just cut me off

  • TheGreyMonk63
    Jonathan Ian Smart (@TheGreyMonk63) reported

    @BTCare Yes there is a complaint open and have finally received a call off someone who actually sounds like they care and will try and resolve the issue satisfactorily. Only 5 weeks after the problem started!

  • GR4NDD4D
    إبراهيم (@GR4NDD4D) reported

    @BTCare what is wrong with your internet service? it is terrible recently getting a connection has been impossible, disconnecting every 2 minutes then reconnecting after 10 minutes. fix your shit man, I dont pay £40+ a month to get disconnected every few minutes.

  • LionsWilford
    Wilford Lions Seniors (@LionsWilford) reported

    @btsportfootball @btsport What a cro of shit

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 39Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 42Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • Albert_Roose
    Alan (@Albert_Roose) reported

    @BTCare @givesyouHel That’s not a bad con. £50 for less than 5 minutes work. #BillingChangeOnly #EngineerNotRequired

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 49Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • SteveDavies01
    Steve Davies01 (@SteveDavies01) reported

    .@BTCare After 10 years of me paying over £75 a month for BT vision, is there any chance of a YouView box that works? It took > 2 years to get the last pile of crap replaced, I won't be waiting that long again. @SkyUK @virginmedia can you offer me a working system?

  • jonny
    Jonny (@jonny) reported

    How on the name of broadband does my bt infinity only go down AFTER the storm has passed. @BTCare

  • 5Pianoman
    Iron Andy (@5Pianoman) reported

    @rioferdy5 @Cristiano 1. That CB is an utter disgrace to CBs and football (mind you, never heard of him) 2. Classic @ChampionsLeague refs wanting a headline. Completely see through. 3. All that being said, not one clear angle from @btsport to show what happened

  • neilrbradley
    Neilos Braderrama (@neilrbradley) reported

    @VictorMeldrew17 Plusnet customers get BTSport for £2.50 for 6 months but the email link doesn't work.

  • Realistic_Ebony
    Ebony (@Realistic_Ebony) reported

    @Natodt90 Did he really watch the Game maybe #felixbrych! Promised again German Wine!! Am surprised #BTSport make this Bizarre of a pundit on a #UCL gane Night #ChrisSutton shld lace his Boot to match #CR7 success He Simply envious of #CR7 same as #Scholes never liked #Pogba

  • lacla1966
    Lesley (@lacla1966) reported from Cambuslang, Scotland

    @bt_uk @BTCare another day over, another broken promise by BT. Despite assurances I’d be contacted today, no phone call. Terrible customer service. Termination of phone, broadband and TV contract is the only option now. #BTdontcare

  • Binnzy88
    Danial Binns (@Binnzy88) reported

    @btsport Sutton is only saying it’s red cuz he’s jealous that he’s never been as good as Ronaldo! It was a pathetic red card, if that was red then every clip and flick is a red!!!

  • mwmlau
    Maurice (@mwmlau) reported from Sale, England

    @btsport Who is the idiot on the highlights show? Clearly an idiot

  • Danflan033
    Daniel O'Flanagan (@Danflan033) reported

    @btsport is it me or does anyone else feel super awkward watching tonight champs league catch up... where the hell did they get this miserable shit from!