BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Sevenoaks, Walsall, London, Belfast, Orpington, Northampton, Birmingham, Stockton-on-Tees, Portsmouth, Hampstead, Croydon, Hammersmith, City of London, Normanton and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Wi-fi | |
| Sevenoaks |
Wi-fi | |
| Walsall |
Internet | |
| London |
Internet | |
| Belfast |
Internet | |
| Orpington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ToriesLie
(@someotherfella1) reported
@bt_uk Thanks. I know you took a month to fix the fault. That’s why I am so angry. You have discounted my bill by £16!!!!!! I am paying, still, £90 for NO SERVICES
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Red Williams
(@xerscot) reported
@EE It's not your fault. I've been waiting over six weeks for @bt_uk to hook my internet up and gave your hub as a quick fix.
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queenb
(@dowagerhrh) reported
@Ky2404 @bt_uk Did exactly the same to us last week. Wires left hanging all over the place and white box attached to the wall at an angle. Shocking customer services too. Confirmed they'd opened a complaint then immediately confirmed they'd shut it without any action taken. Appalling
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Dave Wheldrake🎗️🇬🇧
(@davidwheldrake) reported
@Sjopinion10 @JeffStelling I'd big hopes that Jeff, Thommo, Le Tiss, Charlie Nic would be snapped up by @btsport and then Sky could stuff their "new style" panel on Soccer Saturday. Never mind, it's probably just time to ditch it regardless.
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Mick
(@spikeyb0y) reported
@bt_uk Just off the phone with BT and feel utterly cheated. Terrible way to treat customers.
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AdamOnRadio
(@ATOnRadio) reported
@bt_uk Only lasted and hour and the same issue has happened again. Time to call up and be put on hold for an hour I've lost even more work now
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Wesley Mathew
(@wes_mathew) reported
@bt_uk please can you provide me with an email address I can use to cancel my broadband account. Thank you.
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Forest
(@ForestTelecoms) reported
@anndrajs @bt_uk @MartinSLewis Hi Andrew. If you have business BT services then we can help and guarantee to save you money
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Neil Toland
(@NeilToland2) reported
@bt_uk Engineer comes round to fix a small fault and completely puts me offline for 5 days and counting and and BT have done nothing to resolve the issue. Been lied to, constantly passed around on the phone, been told to F@*k Off - the list goes on…
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AdamOnRadio
(@ATOnRadio) reported
@bt_uk I will call your customer service team up as that will be quicker but after all the time ive lost im hoping to get a refund of this months bill
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Marcus
(@MarcusRedfox90) reported
@bt_uk massive thanks to your customer service for hanging up on my whilst asking some questions regarding my broadband. Top quality service there
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Randall Northam
(@RandallNortham) reported
Piece on @BBCr4today about BT halting their roll out of digital voice because of broadband problems during storms. I’m 77 and I flagged up to @bt_uk that if my broadband went down I’d be isolated. We’ll send you a battery pack they said. It hasn’t arrived yet!
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Lil Sugarpill 🌟#FBPE
(@LilSugarpill) reported
Just heard @bt_uk plans to switch off landlines for good in 2025 Tech is not ready: nevermind internet breakdowns (storms, cyber attacks, IT issues). Mobile phones don't come close to landlines 4 voice clarity, even in good connectivity Fix that first! #SaveLandlinePhones
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Michael Apichella
(@regfrancis95) reported
@bt_uk Our WiFi has not worked for three days now and have not heard back from BT....would love to receive some of that famous customer service ive heard about..
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Helen Sparks
(@ComputerTutor4Y) reported
@ERantzen @BTCare listening to your Radio 4 interview today on internet phones. I have a customer who was transferred last week which caused her stress & £80 for an extra electric point for the WiFi connector to attach her static phone to the router which is upstairs.
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DJ
(@KernowDeej) reported
from
Bugle, England
@thfcbarnaby @thespursweb Matchday streaming with paying the club is the way it will be in the future, none of this Sky, BTSport, Amazon ****, will be direct to the club
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Shaun Maxwell
(@ShaunMa69762058) reported
@bt_uk Can I cancel my landline
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MJFOULKES
(@MichaelJFoulkes) reported
@bt_uk You are in breach of contract by not fulfilling the service of our agreement. Just cancel and I will gladly go to SKY, who can provide the service I need. They are also more professional than BT, who are at best, pathetic. DO NOT USE @BT_uk they lie !!
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Kamel Jounblat
(@JonblatKamel) reported
@bt_uk Hi Rob. I did a factory reset to the box as I noticed other services were not working fine. And now everything is back to normal. Thank you
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ಠ_ಠ
(@andrewfordlyons) reported
@bt_uk Thanks yes. The other one should have more information though, I'd think. It's what BT sends customers to track the problem.
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Johnno8
(@JohnnoHickson8) reported
Dear @bt_uk 11 Day's without a landline-no visit from Engineer that the Engineer that came thursday had booked in that never turned up yeasterday.I'm dreading telephoning you-explaining all again and then being put through tests-takes about a hour -nly have 20% on my mobile
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Tamsin Styles
(@TamsinStyles) reported
@bt_uk I have sent a DM and will be interested to see if you can help as no assistance or compensation to date
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KNS
(@KNIALLS1991) reported
@bt_uk @kerrymarmstrong Any known issues with bt tv not working over the last 2 days or anyone having issues since they uploaded the digital voice for landlines? Second time in the last 2 months since moving over from sky I haven’t had tv functioning!
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Ally
(@AllyW_) reported
@bt_uk not for the first time awful service from you guys.
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margaret loughran
(@MaggiLoughran) reported
@bt_uk I thought getting through to the doctors was impossible. I was wrong. Connection dropping daily and completely today I have a incident no. Big deal. Tried everything myself (what am I paying for?) can’t run my business #whatcustomerservice
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x Truff xx
(@RufflesMoneyXx) reported
@bt_uk Got my package reduced by £12 a month a few months ago after I complained about subsidising new customers to all get a free year of Gamepass Ultimate 👍🏼 Thanks for the assistance on here & in general, very good customer service throughout my 6 years with BT. No issues currently.
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ToriesLie
(@someotherfella1) reported
@bt_uk Thanks. But like your guarantee, it doesnt work.
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Murphy
(@themurf72) reported
@bt_uk Why is my broadband consistently dropping out slow etc had one engineer out promised another visit got cut off today no call back is it because you are the only provider in my postcode so you don’t care
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ಠ_ಠ
(@andrewfordlyons) reported
@bt_uk Ok. It was reported and the above cited broken link is what got texted back. Thanks.
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Gavin Attridge
(@Gavin_Journo) reported
So despite me telling @BT_UK that my house move was cancelled and despite them reassuring me my line would not be cut off, they’ve cut off my phone line and Broadband and nothing can be done until tomorrow. The worst service imaginable.