BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Normanton, Basingstoke, Plymouth, Hereford, London, Hammersmith, Reading, Manchester, Worthing, Coulsdon, Peterborough, Halifax, Croydon, Leicester and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Internet | |
| Basingstoke |
Internet | |
| Plymouth |
Internet | |
| Hereford |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Saadani
(@Hecham49427074) reported
@bt_uk worst service EVER! BT sockets installed in my house from previous tenants yet they can't get them to work so have been made to sign up for their 4g box @ over inflated price.
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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Lee Charles
(@leecharlesmusic) reported
@bt_uk Why don’t you try aiming this at the social network companies that allow these people to do it? Surely they have the biggest responsibility?
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Bill
(@Bill74450695) reported
@bt_uk Why is your Internet ****? We had ee before with 70mbs good stable Internet Went and got bt broadband was told it would be faster then eebnow we have 55mbs and the Internet is unstable getting kicked of the Internet Phoned up and told there is nothing that can be done.
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famelicose
(@famelicose2) reported
@btbusinesscare @btbusinesscare Hi - Following up on this. Your Complaints Team resolved the issue and compensated me. Thanks for that. I just received my phone bill. The number you provided on your letter was a premium line! WTF! 1/n
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misakimi82
(@misakimi82) reported
@bt_uk I am now considering this harassment and will be contacting @Ofcom I have submitted a complaint via your site but have zero faith it will be dealt with properly.
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Chris Greany 🕳🕳
(@chris_greany) reported
@crochetjenny @bt_uk Customer service all but disappeared during Covid last year...but it is cut completley now although we are almost out of restrictions
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GunnersAssemble
(@RednWhiteJames) reported
@bt_uk your levels of service, account responsibility are nothing short of atrocious Checking my account today- the £232 refund highlighted on the account to be processed on 25th Vanished, no where to be seen. Promised call back, shock horror no call back. i cant wait to leave
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James Bates
(@hellraiser2009) reported
@bt_uk Unfortunately this is a fault reporting service for landline and broadband services which is not the problem. I am reporting a problem with BT mobile. Thanks
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Jenn 💙🐶🐎
(@crochetjenny) reported
@chris_greany @bt_uk Good old customer services 🤨
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famelicose
(@famelicose2) reported
@btbusinesscare @btbusinesscare You compensated me £25. My phone bill to resolve the issue (including VAT), was £26.54! So you have not provided any compensation at all, and I am still out of pocket! WTF do you use a premium line for your business customers? 2/n
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misakimi82
(@misakimi82) reported
@bt_uk 25a Woodcote Mews, SM6 8RB. as for the landline number I haven't a clue because part of my complaint is that BT changed my number without my permission!!! I have since moved back to Sky because of the absolutely shocking behaviour and service from BT.
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Steve
(@sdb1979) reported
@bt_uk Hi rang them and they were going to call back. Which the guy did, unfortunately I had to run to the vet with the dog (literally 5mins before he rang back). Will he try again this evening? He said he was in till 7pm. Feel bad for what I'm sure he thinks is me wasting his time 😞
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famelicose
(@famelicose2) reported
@btbusinesscare @btbusinesscare Per our DM, no, I am not chatting to anyone else. You know the issue. I have written to you. You have 28 days to cover these additional costs or I go to the Communication Ombudsman.
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Lush
(@luushezz) reported
@bt_uk having issues with my internet as usual but this time its terrible. Anyone else having issues?
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PosterSpy.com
(@PosterSpy) reported
Hey everyone, sorry for no Monday Motivation today our internet has been down, thanks @bt_uk
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Chris Greany 🕳🕳
(@chris_greany) reported
Cold C "Hi this is @bt_uk loyalty, just checking all things are ok & your service is right ?"..."well no, Ive complained a number of times about not being able to call abroad and it still isn't fixed"...."err, we don't deal with that".. "what do you want then ?"...call hangs up..
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Sukh Thind
(@SUKHTHIND) reported
@bt_uk I have been testing to contact customer services thru above link, but keep getting response to say no operatives are available due to limited number of people.
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Sallyann Fellowes
(@s_fellowes) reported
@bt_uk Hey BT what's going on with phones in Cornwall? mum cant report the fault Can you help please
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James Bates
(@hellraiser2009) reported
@bt_uk Unfortunately you have send me the fault report service for BT landline and broadband services which I do not require at all I wish to report a fault with BT mobile services please
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Seaghán🏝
(@seaghanMK) reported
@bt_uk No it just went from blue to orange. Twice within 10 minutes. It’s back on now. First problems we have had since moving to full fibre. Will be keeping our eye on it.
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Lotty Earns
(@lottyburns) reported
@bt_uk Is there no-one in customer services who can help me out right now?
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RaquelMay
(@MiniraqPerkins) reported
@bt_uk never experienced such confusion. Order confirmation number and email sent to me, No1 at @bt_uk can find my details. 4 weeks now and nowhere near getting internet. @SkyUK looks like I’m coming to you for broadband!! #Newcustomer #BTareterrible
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Thomas Coley
(@TomCColey) reported
@bt_uk Hi, I have been through both of these processes. The outage started yesterday evening and has been quoted to finish on Wednesday morning. How do I recoup the money I have paid during that time?
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MSTKN
(@MSTKN51868544) reported
@bt_uk are your system’s still down?
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Callant
(@auld_jethart) reported
@bt_uk can you confirm that you won’t be providing fibre in Edinburgh & that we’ll have to leave BT & join Vodafone to get this service?
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SirAlbert Hall
(@SirAlbertHall) reported
@bt_uk B.T. (" Bloody Thieves") Are lying cheats it took four years of B.T. lies, deceit, and argument for them to admit and fix my line fault and now they are welching on the agreed compensation. Oh well! - back to court then scumbags.🤮
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Dave❗️
(@Mr_Anthropy8) reported
@bt_uk and @btsport are THE worst tv package ever,AVOID
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James Bates
(@hellraiser2009) reported
@bt_uk All right unfortunately you've directed me to the fault reporting service for BT landline and broadband services which I do not require at all. I wish to report a service issue with BT mobile service. Thanks
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today