BT (British Telecom) Outage Report

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Blyth, Southend-on-Sea, Glasgow, Halifax, Cardiff, Oldbury, Luton, Cardigan, Birmingham, Hammersmith, Royal Tunbridge Wells, Croydon, Bedford, and Norwich.

City	Problem Type	Report Time
Newport	Total Blackout	1 hour ago
Blyth	Total Blackout	1 hour ago
Southend-on-Sea	Total Blackout	2 hours ago
Glasgow	Internet	2 hours ago
Newport	Total Blackout	3 hours ago
Southend-on-Sea	Total Blackout	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kim Kersey (@KimFKersey) reported 51 seconds ago

  @bt_uk your customer service continues to make the problems BT have inflicted worse.

• 
  Chris (@chriscol6765) reported 58 seconds ago

  Wish I could get rid of this c**p service @bt_uk has to be the worst service EVER!!!!!

• 
  Positive Impact (@teampisales) reported 4 minutes ago

  @btbusinesscare Never heard back. 4 promised calls to investigate. Nothing. What the hell is going on???? You have now left us 20 days without a business service. @btbusinesscare are as useless as BT Business complaint management.

• 
  EM (@echobravo123) reported 4 minutes ago

  @bt_uk once again our phone line has issues, not working, can’t make or receive any calls, my elderly mother can’t even call family or 999 in an emergency, this happens far too often! I want to make an official complaint, this level of service is not good enough!

• 
  patricia michelson (@thecheeseroom) reported 8 minutes ago

  @btbusinesscare If only your team actually did something and replied to an Open Complaint No VP 7327470 - the worst customer care known to man.

• 
  Katie | Kate Knox (@lynchripley) reported 10 minutes ago

  @btsport PLEASE FIX THE WRESTLING

• 
  Amin Talukder (@amintals) reported 11 minutes ago

  Nearly past 1 month, @bt_uk sucks. Broadband is so horribly bad.

• 
  Karen Mason (@Karenma5on) reported 12 minutes ago

  @bt_uk We’re now on Day 5 of no Internet or Landline!!!😡😡😡 Rubbish customer service!!! Wish I’d never upgraded!!!🤯🤯🤯

• 
  Sebastian Garner (@sebgarner) reported 13 minutes ago

  @bt_uk Yes for this coming Thursday but it’s another day that we have to wait in for engineer of which there is guarantee he or she will turn up and our broadband not working bearing in mind we reported the fault over 7 days ago

• 
  Robin Stuchbury (@stuchburyrobin) reported 15 minutes ago

  @bt_uk Yes they’ve done everything possible within the limits of good patience unfortunately if other houses are receiving phone calls from different properties It suggests it’s the telephone line or the box which service is the area which is at fault not being an expert I would suggest

• 
  Amin Talukder (@amintals) reported 16 minutes ago

  Nearly past 1 month @bt_uk broadband is horribly bad.

• 
  Karen Goodlett (@pickledhen) reported 19 minutes ago

  Gahh #Broadband twitter is there anybody out there with better customer service than @bt_uk❓I am in the receipt of the most shocking customer service after an error on their part. I need to leave and absolutely do not recommend. Taking it to the top <sigh>.

• 
  Anne Grant 💙 (@afg177) reported 26 minutes ago

  @bt_uk why are you so slow at getting people connected?

• 
  Paul Clarke (@Clarko2000) reported 29 minutes ago

  @Ofcom Thank you. Spoke to @bt_uk mobile and they gave me a full refund. To be fair they were excellent.I do think there should be some regulation stopping mobile users accidentally connecting to the MARITIME mobile network and their absolutely scandalous fees though.

• 
  Drew Morgan (@Drewstoopher) reported 30 minutes ago

  @bt_uk Hi, I am expecting a refund as stated on my final bill to be paid via my direct debit, but I have not recieved this yet. Are you able to help?

• 
  mattyills (@mattyills) reported 32 minutes ago

  @bt_uk Advised my dad to switch to BT from Sky after 19 yrs. Personally having had BT myself & having a good service I am shocked to hear of my dads terrible service. He's been messed around by 6 or 7 of your operators and weeks later is still not receiving tv. Shocking service!

• 
  MrKappa Tea (@MrkappaT) reported 33 minutes ago

  @bt_uk why is British Telecom Service so bad in Britain? phone signal drops in so many locations now, definitely thinking of leaving.

• 
  Cara Summers (@csummers21) reported 34 minutes ago

  @bt_uk Hi Craig. It’s a manager call back that should have happened twice over approx 2 weeks now. Both times we’ve been told a manager will call within 48 hours but to no avail. Not what I would expect in relation to a complaint

• 
  Ben Dilloway (@BenDilloway1) reported 38 minutes ago

  Shocking service by @bt_uk - they have disconnected my parents phoneline and broadband (their error) and are refusing to reinstate. They never requested termination and are up-to-date with payments. Nobody taking responsibility, nor displaying any degree of empathy. Disgraceful.

• 
  Jimmy Dawson (@jimmy__dawson) reported 39 minutes ago

  BTsport will no doubt mute whatever happens in Anfield tomorrow before the Ajax game and pump in YNWA. Some idiot will overdub booing and that’ll do the rounds. It’ll only be actual fan footage that will give a true indication of how Liverpool fans actually behave tomorrow…

• 
  Stella Vass (@Stella_M_V) reported 40 minutes ago

  @bt_uk Dear Lesley, No-one was in touch with me today. That's the fourth time I've been promised a phone call that never came.

• 
  theSADMAFI0S0 (@theSADMAFI0S0) reported 42 minutes ago

  @bt_uk internet issue and no technician to investigate until the 27th. Not good enough, I WFH

• 
  Kate Jeffrey (@heronsflight) reported 44 minutes ago

  @bt_uk In July I  transferred my Broadband to BT from SKY , and am now regretting this. My second bill included an entertainment package for Netflix and NOW. I have spent more  than 5 hours trying resolve this with no luck.Who can help?

• 
  Karen Goodlett (@pickledhen) reported 48 minutes ago

  @bt_uk I have today emailed your CEO @bt_uk to escalate the matter. Enough with the back and forth which is getting us nowhere. I am disappointed at the level of customer care from a large corporate. Nobody seems to know what they are doing.

• 
  Santino Boffa (@SantinoBoffa) reported 51 minutes ago

  @bt_uk Looks like an all day outage. Given I rely on this for work, will you be compensating for having to use data on my mobile network for the entire day?

• 
  Robin Wood (@Woodylegion) reported 51 minutes ago

  @EE @BTCare I’ve been charged for bt big screen sport still don’t appear to have access when trying to login saying i still need to upgrade can you help?

• 
  Lee Garfoot (@LeeGarfoot) reported 54 minutes ago

  @bt_uk Hi, I’ve sent a DM regarding an issue. Can you please respond

• 
  Red Alex (@RedAlexCrewe) reported 55 minutes ago

  @bt_uk Hi, when I spoke to the support team it suggests to contact they have said it is and that BT just need to contact the provider again to release funds?

• 
  T (@Misschmassh14) reported 56 minutes ago

  @KimiMtz17 @btsport Oh right my bad

• 
  Santino Boffa (@SantinoBoffa) reported 1 hour ago

  @bt_uk is there an issue with broadband in the EN2 area? Wi-Fi not working