BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (7%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bath, Camberley, Batley, Glasgow, Reading, Hemel Hempstead, Halifax, Devizes, Thetford, Norwich, Barrow in Furness, Birmingham, Hammersmith, Hampstead and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Bath |
Internet | |
| Camberley |
Internet | |
| Batley |
Phone | |
| Glasgow |
Total Blackout | |
| Reading |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Paula
(@paulabainbridge) reported
@bt_uk please help. Tried to purchase a BT broadband contract but I’m told the only speed I can get from BT 8-9Mbps!
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Jim Robinson
(@jim_the_gent) reported
@bt_uk Hi, when will BT introduce two factor authentication on its email service?
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CousinJackCameHome 〓〓
(@FalmouthSeaside) reported
from
Falmouth, England
Good grief @bt_uk if you call, text or email me one more time to remind me you're installing broadband this week, your engineer will get a phone inserted sideways. This is harassment: I'm receiving calls texts and emails every day. Stop already. Very p*ssed off customer.
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TheRunningManZ
(@TheRunningManZ) reported
@EyesPiedGaming @bt_uk Nope. He just fed the fibre optic cable through the house where he’d removed copper cabling that was in situ. So now there is not internet until they fix the fibre. Hopefully won’t be too long.
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Revd Paul A. Carr
(@revPACman) reported
@BTCare @bt_uk @skytv Yep done that and they said 10 am today but now they can’t provide a fix date. That is nearly 36 hours and isn’t great given I work from home a d can’t use my emails. And we still can’t watch TV. Not great I have to say.
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marcus pip
(@msp_mr_) reported
@bt_uk Well my supposed unbreakable connection has been broken for almost 24 hours with no sign of a fix
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Gordon Russell
(@fcgordeaux) reported
@bt_uk I should add that I can provide photos of the damage, questionable excavation would be being polite.
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Justin Barker
(@JustinBarker77) reported
@bt_uk @BTCare line has dropped on my BT Hub. Lights are purple. Are you aware of issues in 01706 Littleborough area currently? System uptime is 48 days but line has been dropping for days. Longest uptime 1 day shortest 4 hours
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Jill Robertson
(@Jillyla1) reported
@23shawthing @bt_uk I had same issue, had to get them to do it manually although not tried to spend it. They removed 2 old accounts but they have magically reappeared and causing issues again. Good luck
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Mark Simm
(@markesimm) reported
@atwav1928 The deal is for 18 matches inc all play-offs and British Final - same as BTSport (I believe) - the Deal should’ve been ‘weekly matches’ …trouble is then, too many ‘repeat’ matches!
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Kirstie 💙
(@Kirstiefk) reported
@bt_uk Open reach have damaged my property with work they have done. I can’t get to speak to anyone on these stupid phone things, they just want to put you on to a claims Co. The damage is being by a phone line that I am not a customer of and I want it stopped before it gets any worse
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Dame Susan Robinson
(@hatetorycuts) reported
@bt_uk really unsure how am supposed to watch video link sent prior to engineer visit when broadband dropping every few minutes & is part problem needing attention That & no landline
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Gordon Russell
(@fcgordeaux) reported
@bt_uk Thanks Paul, however it would seem that Evie is having backend problems, so not much use sadly.
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Jill Robertson
(@Jillyla1) reported
@bt_uk so many issues minimum speed not reached 1 month in, now when logging in says a different minimum speed but your own systems say different fed up of going round in circles
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TheRunningManZ
(@TheRunningManZ) reported
Would appreciate any help you can offer regarding my @bt_uk upgrade to fibre that was meant for today. I now have no internet. I’ve been left with no internet. I’m sure it’s in hand but the engineer kinda left with a “someone will be back soon, maybe tomorrow.”
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Andrew Johnson
(@apgj67) reported
@btbusinesscare why when I report a on a land line do you phone me on a mobile ..I have said this before as we have no reception or very little I will leave BT when I can customer service terrible
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✨Kittea (Emma) | 🏳️🌈 #Pride #LoveIsLove ❤️💜💙
(@MerKittea) reported
So I set up the @bt_uk Hub and do I have internet? Nope! Everything's plugged in.. I waited and I even tried restarting.. nothing. And of course my previous broadband cut off now I'm registered with BT. Currently using my laptop and a BT Wifi Hotspot, in a web chat to fix it 😓
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Ross
(@Arstus) reported
@TheRunningManZ @bt_uk Good luck! I waited weeks for BT to sort their **** out before I gave up and cancelled the installation. Fortunately I still had my old provider and line to fall back on.
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Jakeiszerocool
(@jakeiszerocool) reported
@TheRunningManZ @bt_uk Yeah we get the same service from spectrum, who needs internet for days at a time anyways
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?
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Retro Steve
(@RetroDelux) reported
Switching to @bt_uk cost me £112 cos they didn’t cancel my existing services like they said they would! It’s on record but No apology #customercarefail @itvMLshow #consumerrights ???
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Jack 🏔
(@Jackcorky) reported
@bt_uk any news on network issues in Chippenham Wiltshire? Mine and neighbours internet is down.
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ElzBelz☺
(@vialetwar) reported
@bt_uk our Internet has been down since 11th June, engineer came out 16th June, said it was down in N2 & would be fixed by today. Its not & website says no issues in our area??
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Cull22
(@Cull222) reported
@bt_uk Hey @bt_uk I gotta question for ya I'm looking at ordering full fibre 3+,(think it's called that) it's say I get xbox ultimate free for a year then have to pay £10 at month 13 but I don't want it how do I cancel it, do I do before or after 12 months
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annienelson
(@apnelson1) reported
@bt_uk why am I paying for an internet service that never works 😡😬
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Teddy ♿ 🏴
(@Theodor90217332) reported
@bt_uk can you like not tear down payphones in remote places. These can be used for emergencies medical or because someone's phone died or lost it or left it somewhere
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Lynn
(@LynnColhoun) reported
@bt_uk please help. My router is flashing pink. I’ve tried rebooting, disconnecting devices etc. still flashing pink
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𝓡𝓐𝓕𝓢 🇬🇭
(@coded_rafs) reported
@scott_peterson4 @bt_uk So according to BT, I have a stay fast guarantee of 700Mbps, which means my speeds should never drop below that no matter what. But here is my story. A very unhelpful advisor told me to give it a few days but i know that won’t help so I’m thinking of switching ASAP
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Chelsea Fox
(@Chelsea20022914) reported
@bt_uk any idea when the internet will be fixed in the wanstead E11 area? Been down for two days and cannot work because of it
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Michael Asimah
(@Michael_Asimah) reported
@bt_uk I don't know what the issue is. Whenever I'm in the office and I use the work WiFi, my work laptop has no issues. But when I'm at home, websites tend to take longer to load, but I don't have these issues with any of my personal devices.