BT (British Telecom) service status: outage reports and connection issues
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (8%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Glasgow, Ross on Wye, Ilkeston, Reading, Leicester, Oban, Sandy, Waltham Forest, Falkirk, City of Westminster, Bournemouth, Hackney, and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 4 hours ago |
|
London
|
Internet | 6 hours ago |
|
Glasgow
|
Internet | 6 hours ago |
|
Glasgow
|
Internet | 9 hours ago |
|
Ross on Wye
|
Internet | 9 hours ago |
|
London
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
kernip ✌ (@Kernn_Dawg) reported@bt_uk you’re existing customer price promise is a scam, your customer service is a mess and you have 0 loyalty for your long term existing customer. Get in the bin. Moving to @skytv asap.
-
Lizzie 🏴🇬🇧🌹 (@Dizzylizzie19) reported@AliIndge @bt_uk Hi, I've tried again but was told it could be up to 10 days to fix
-
Caz Morgan (@CazMorgan5) reported@bt_uk you still haven’t fixed what you did. Admitted to accidentally switching off our broadband and my elderly boss and his son were up till 4am at @OrionCinema trying to find an alternative way to keep our business running. We’re barely keeping our heads above water. HELP!!!
-
Sarah-Kimberley (@PlayforthSarah) reported@bt_uk seeing as your saying I do not have an account does that mean I can cancel my direct debt and not make anymore payments for my services? Because it’s not very good trying to access account to make changes and been told no account yet your happy taking £70 a month out bank
-
Rainbow Highlands (@Rainbow_Int) reported@btbusinesscare what does it take to get to speak to a person for business support. Can’t get online and report a fault but unable to speak to a person to get help. Shocking service 🤬🤬🤬
-
AJ69 (@AmandaJ07927690) reported@btbusinesscare my 90 year old Mother is still waiting for her landline to be fixed. Fault at exchange. 3 days now she has been without and she's on your priority list. Her lifeline system is also not working because of the Fault with her landline..... When is it going to be on
-
CGS Technology (@cgs_uk_com) reported@btbusinesscare we have had such a poor service with BT, when you ring up to cancel they don’t let you go pass there indian call centre. We have switched the service off but they still want to charge us for a service not in use for months. I do not use bt business broadband
-
Aaron Bayley🇮🇹🇯🇲🇧🇧 (@iBayleybeats) reported@Physio_InABox @bt_uk @btbusinesscare If they haven't sorted it, I could probably help you out mate
-
D&M Leigh and Son (@DMLeighandSon) reported@btbusinesscare It’s ok ,no problem,I’ve managed to sort it .Can get into account now on iPad .Thanks for your help
-
Dwain Driver (@TrainDriver1982) reported@bt_uk Your detection system says everything is ok, clearly it is not. Means I’m going to have to speak to your normally incompetent tech support since my open reach box was accidentally wired up to neighbours when development built. Literally had enough.
-
Francesca Plimmer (@FranPlimmer) reported@btbusinesscare @WeAreOpenreach please push for a full resolution today. This can’t carry on. 4 weeks is a joke.
-
arthurbikemad (@arthurbikemad) reported@btbusinesscare This issue is still bot resolved. I find it hard to understand why BT fail to see my issue, I was sold WiFi handsets, there are no WiFi handsets, we now have limited range, BT are now suggesting that I am the issue. Payment is canceled and I still have no resolve. HELP.
-
CFD (@TenFourEverton) reported@BTCare my broadband says it’s connected but it’s not working! Trying to work but impossible! Sort it out BT!!
-
carol bell (@carolbe33933864) reported@btbusinesscare hi just to let you know I've been hanging on trying to get help with new handsets that were meant to be activated 23/12. We are a small tailoring business and our customers are telling us verbally our number isn't working. I've been waiting for more than 35 mins.
-
Shaun Burnett (@shaunburnett) reported@btbusinesscare Once again I find myself wasting valuable time trying to sort an issue. Your advisers won't talk to me because they say my account name is wrong - it isn't I'm looking at a bill! I want to take all our lines services somewhere else!!!!
-
🐕📚 (@jaye_lass) reported@bt_uk Is there an email address as it is an ongoing issue? I dont want to gave to start at the beginning with online chat each time. I need support for calls and last time I was told to just try using less devices. Your engineer confirmed the issue is external.
-
Go-kart Mozart (@NeilNmcculloch7) reported@bt_uk why are you the worst broadband provider in history?
-
Teds (@Tedtalks13) reported@bt_uk "all" doesnt cover ee. And doesnt cover your service level agreements
-
R4CK4TT&CK (@R4CK4TT4CK) reported@CisoDiagonal @bt_uk until i just cancel the other once ive moved & tell them ive not left bc theyre still BT, so wont be paying any cancelation fee- bc they hadnt created an online account for an online customer who has no desire to send hours on phone calls with "understand your frustration" BS 😮💨
-
Diane Thomson (@DianeThomson13) reported@bt_uk Hi still waiting for compensation for fault that lasted from December till March this year.Have spoken so many times and had fault logged and complaint escalated however still no compensation but you are on the ball taking out new higher payment for April.
-
CFD (@TenFourEverton) reported@BTCare your at arrangement with EE WiFi are a joke - asking to verify getting a code then losing the screen before being able to use the code is rubbish! Why do I pay such an exorbitant sum for such crap service? #BTrubbish
-
Rory MacLeod (@OnThe4and) reported@btbusinesscare My phones are down again!
-
JARVIS (@grantjarvis666) reported@bt_uk you have the worst internet I have ever had. Constant issues and poor speed. Definitely leaving this year!
-
AP Rhondda (@ae_parry) reported@btbusinesscare @ofcom You can't even complain because they will always say that BT have not had enough chance to fix things. 2 years of bills messed up and now I have moved on to a better company I am struggling to even do that.
-
David Banner (@DavidB25778) reported@bt_uk If anyone reads this to research whether or not to use BT for broadband, don't use them. Appalling service from all parts of the business that blames openreach. Terrible service from a terrible company.
-
Pauline 🔴⚪️🏆🙌🏻🙌🏻🤸♂️🤸♂️ (@paulineinessex) reported@garynicholls945 I do but this is the first time I have never been able to watch on tv since they took over btsport
-
Sian Rumble (@SianyRum) reported@btbusinesscare I am so disappointed with the lack of service I have received. We moved premises on 31/07/25 and to date still no broadband or landline. Disgusting, and you are still charging me monthly which should have been refunded. Your admin is disgraceful also.
-
Eaters (@eaters2009) reported@bt_uk what is your problem. You are a communications company. But I can’t call you in the phone because your “system is busy”!!!
-
Phil Robinson (@phillyboy1962) reported@BTCare We are on holiday in Switzerland unable to neither make nor receive any mobile calls. BT is our mobile provider. We urgently need to phone insurance provider for healthcare. Please can you help? We cannot make any calls to the UK
-
The Evolution Of Life (@TEOL85) reported@bt_uk . Online Radio Stations based in Wigan and St Helens and Weston-super-Mare and Burnham-on-Sea have also gone out at random times so it's in multiple areas as well are BT even on the problem fixing why the whole countries internet is going out at random times at the moment?