BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (64%)
• Wi-fi (15%)
• Total Blackout (7%)
• Phone (7%)
• E-mail (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Port Talbot, Stoke-on-Trent, Dagenham, London, Perth, Southwark, Cardiff, Southend-on-Sea, Hammersmith, Reading, Sevenoaks, Birmingham, Islington, and Bristol.

City	Problem Type	Report Time
Croydon	Wi-fi	23 minutes ago
Port Talbot	Wi-fi	57 minutes ago
Stoke-on-Trent	Total Blackout	1 hour ago
Dagenham	Internet	2 hours ago
London	Wi-fi	3 hours ago
Perth	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lee Williams (@LeeWilliams154) reported 4 minutes ago

  @bt_uk Excellent service from Brian at your call centre BT when I called, got everything I wanted and possibly TV from you in a few months

• 
  Scott Weller (@ScottWeller1974) reported 4 minutes ago

  @bt_uk Why are you holding me to a contract you can’t even provide the service for ?!

• 
  David Liddle (@aboycalleddavid) reported 5 minutes ago

  @bt_uk Is there a problem with account logins? I am trying to log in but when I get to the page where I enter my verification code sent to my email - the box disappears and the screen flicks to a white screen

• 
  Larissa Collins🇱🇹🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CollinsLarissa) reported 6 minutes ago

  @bt_uk So you’re making an upgrade I never asked for and it’s still cost me over an hour on the phone because you can’t get your appointments in the right order. I don’t care about your rigid systems - I’m the customer. I care even less that ‘AI did it’ - you trained it.

• 
  Sebastian Colt (@Red_Rescue) reported 7 minutes ago

  @bt_uk Speaking to support on the phone anecdotally this seems to be a significant problem. I think the scale of it can be tracked by how many calls last less that a few seconds (due to dead air) or how many pin numbers are requested but not used. (as they are not supplied in time)

• 
  Abbie Ruth Sharland (@AbbeyGale99) reported 14 minutes ago

  @bt_uk hello I’m in year one of my two year contract but need to terminate my contract from this September for university. Will I be charged for this?

• 
  Glo 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Glo_Thienel) reported 18 minutes ago

  @bt_uk Hi. I have done that, cleared. Called the number which button to press, as it's all about products, not help with online account?

• 
  Andrew Potts (@ah_potts) reported 20 minutes ago

  @bt_uk @cakey12 Broadband gone down, try logging into the app, do the 2 step verification, then select manage my account and it tries to load then goes back to the login screen. (s there a general issue?

• 
  Nscale (@nscale) reported 20 minutes ago

  Last month we announced our plans to work with @bt_uk and @nvidia to bring sovereign AI infrastructure to the UK. Deploying up to 14MW of NVIDIA-powered compute across three BT sites, connected by their national network, with all data remaining within the UK. 🧵

• 
  Darren Mumby (@mumby83) reported 20 minutes ago

  @bt_uk what on earth is going on with account. I can’t sign in anywhere

• 
  Jenny (@Sherbie001) reported 22 minutes ago

  @bt_uk our cordless handset is showing a message ,check landline, we have completed every check online and no problem with landline. We have phoned you and messaged you and just go around in circles with no one to speak to. We just want you to come out. Please help!

• 
  Stockport871 (@stockport871) reported 26 minutes ago

  @bt_uk It’s linked to a vulnerability issue, reel feee to direct message me, the reason I can’t call is on the account.

• 
  Angry Scotsman (@Ang_ryScotsman) reported 28 minutes ago

  @bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 29 minutes ago

  @stokeygurl @bt_uk Sadly, BT are fobbing you off. This is a known issue and clearing your cache won't work. If it does by all means come back and update us. I've calIed 150 several times now about this issue and no resolution. I have asked for a paper bill and 7 days on and I'm still waiting.

• 
  Archi (@ArchiToolkit) reported 31 minutes ago

  @bt_uk This issue is not specific to my account. It's a bug on your website.

• 
  Joshua Beider (@JoshuaABeider) reported 31 minutes ago

  @bt_uk no service since 6pm Ryde, IOW. tried everything reboot, turn on/off. Confused as to why as there’s no outage being reported however the text AI service is saying there is?? ? Sort it ouT BT

• 
  Caroline (@snowlingc) reported 32 minutes ago

  @bt_uk Your missing the point, your engineer installed full fibre today but it is still not working after 7 hours of flashing pink

• 
  ems7 (@ems7) reported 33 minutes ago

  @bt_uk how can I contact your complaints department? I have had two missed calls from them. The number on your complaints page won’t put me through. Live chat can’t help. I’ve already escalated the complaint.

• 
  Lisa & Millie (@LisaHewitt67) reported 35 minutes ago

  @bt_uk you don’t make it easy to be contacted and discuss an issue

• 
  IceThunder09 (@IceThunder90) reported 36 minutes ago

  @bt_uk Yea ive tried that but your website is terrible im only getting a pink loading circle and nothing else

• 
  Graeme Davis (@GraemeDavis) reported 37 minutes ago

  @bt_uk Thanks for this @bt_uk - i did manage to speak to a BT *human being* and the problem is outside my home, BUT the process has triggered BT to book a fourth appointment to connect me to fibre. I’ve had three engineers who say it is impossible - Grade 2 listed house in a conservation area; cables would need multiple way leaves, no practical cable access to my house which is permitted by Grade 2, difficulty of routing inflexible cables once inside. I’ve accepted this, fibre cannot be installed to my home. How do I cancel the engineer and not rebook the engineer appointment which has been set up? There appears to be a lock on the system where it can only be rebooked even by BT; cancellation is absolutely impossible. Should I try a letter? Any phone process doesn’t work as operatives are not authorised to cancel but can only rebook.

• 
  Kenta (@nemurikyosirou) reported 44 minutes ago

  Hello @bt_uk. I cancelled my broadband service BEFORE activation and within the cooling-off period. However, I’ve been incorrectly charged £33.99. This is unacceptable. If this isn't refunded immediately, I will escalate this to the Communications Ombudsman. Account number is

• 
  JanetM. (Monarchist) (@Cilvrnum) reported 48 minutes ago

  @bt_uk No la ndline for 12 hrs and Busy message on mobile device. Id BT rolling out a new service. Hub has a yellow dot.

• 
  AFCdonnilad (@afcdonnilad) reported 48 minutes ago

  Formal complaint incoming. @bt_uk @EE @OpenreachHelp for nearly a MONTH. Told it’s “escalated” but no progress, no accountability, no communication. Completely unacceptable. Next step: formal complaint, compensation claim & escalation to Ofcom if not resolved immediately Pt2

• 
  LadyBlues The question is always Cui Bono? (@Ladyblues666) reported 53 minutes ago

  @TweetForTheMany @bt_uk @EE I switched away from Virgin because of connectivity issues. Hope yours is better.

• 
  Vicky Johnson (@VicJohnson04) reported 58 minutes ago

  @skytv £39.95 (installation fee!) to send out a new sky box when I’m already a very loyal customer. Daylight bloody robbery @bt_uk I think you’ve e got yourself a new customer

• 
  Chris McGregor (@CmucG) reported 59 minutes ago

  @bt_uk is this one of your numbers 01438382072. Since deciding to cancel my services with you today this number has called me 5 times. It is harassment. You had your chance to keep me when I called to say I had a better offer elsewhere. Your offer was rubbish and refused.

• 
  Paul stagg (@Staggly) reported 59 minutes ago

  @bt_uk @stokeygurl it’s a massive issue they’ve caused know all about - i can’t see bills or sort my wifi out or even renew a contract - so i’m leaving as they have been rude and unhelpful

• 
  𝙲𝚊𝚝𝚊𝚕𝚕𝚊𝚡𝚎𝚛 (@catallaxer) reported 1 hour ago

  @omotforest @bt_uk @openreach Fully accept your point. However, you are missing out. 1 gigabit+ speeds really are worth it. 2.5 gigabit is next. You will never get that over copper or satellite. Copper is being phased out.

• 
  Glo 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Glo_Thienel) reported 1 hour ago

  @bt_uk Hi. I have changed my password, still can't get in, saying can't load. Rang the number you gave me. What number do you press as no options for problems logging into account. Help