BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Batley, Romford, Hackney, Edinburgh, Chesterfield, Wellingborough, Birmingham, London, Newport, Hammersmith, Cambridge, Plymouth, Heathfield, Maryport and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Romford |
Internet | |
| Hackney |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Preedy 💫
(@kellypreedy) reported
Started Christmas Eve with an aggressive text from @bt_uk about an issue I’ve already spoken to them about. Threatened to cancel my order if I didn’t call. So I did, guess what, it’s the same issue discussed last time. Added to very long list of these issues. I expect many more.
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GMc1878
(@gaz_mc1887) reported
@btbusinesscare See the email to your customer resolution team sent at 11:47 yesterday, with all the details.
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Raven
(@TheRavenCorb) reported
@bt_uk was told earlier that unexpected work had started in my area but checking your official page still says "no issues in my area". The Internet has been down now for hours with no changes. Do you know when this issue will be resolved?
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Eric Hibbard
(@Eh4Eric) reported
@BTCare you ***** are paid enough to provide an internet service - how about ******* providing one!!!
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Richard Hagan Crystal Doors
(@PanelFX) reported
@GeorgeMonbiot @bt_uk Technology today can offer real-time updates. DPD example for delivery. Call waiting can offer you are 37 in que, 25 mins waiting. Realty, profits before people. Ironic, Everything you report why climate emergency is failing. No transparency, accountability or responsibility
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NOW68
(@NOSW68) reported
@bt_uk myBT app not working properly since yesterday at least. Can’t access my network to look at WiFi and complete WiFi discs though WiFi network working perfectly
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Rob Portwood
(@robportwood) reported
@bt_uk You keep sending me text messages to return BT kit to avoid a charge, 1) the kit has been returned many weeks ago 2) BT sent it to be in error on the basis of an order for new services that I did not place, nor has never shown up in my on line account. #enough #halo #btfullfibre
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🇺🇦 Rioja😺Chianti😽 Dracula🐱Chablis🌈
(@M1Rioja) reported
@bt_uk You dont connect for good. Have been waiting since Tue to reconnect our Internet. Apparently according to your Engineer it's a *Software Issue* in India of all places. Meanwhile, our Christmas connections via internet dont work, so a NOT so Merry F'in Christmas to You BT😡
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o
(@JA24719490) reported
@btsport I am having a really hard time cancelling my BT Sport subscription on your website. Can you help. It keeps sending me round in circles and I cannot find the way to cancel. Thanks.
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lockheed
(@tlaodai) reported
@bt_uk But there has been no communication explaining why this is happening, and particularly why the fix date has been pushed out 3x times? No body reached out to me to explain. And also why you can do nothing? Are there mobile device you can provide to get your customers back online?
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dazzler
(@handsd34) reported
@bt_uk Well I put in a complaint about your terrible service on the 2 December and haven’t had any form of an attempt at a resolution - but “boxes make us whacky” tweets you can do
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Raven
(@TheRavenCorb) reported
@bt_uk Is this issue still on going?
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RPP
(@richiepp1969) reported
@bt_uk Just spent 90 minutes on hold, no answer to BT, trying to cancel my BT Sports. From everything I’ve read you lot make it impossible to cancel. Please avoid Bt like the plague. So many stories like mine…The worst customer experience I’ve ever experienced
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Tracey Yorkshire Lass
(@TraceyYorkshire) reported
@btsport can you please sort out your sound issues, very poor quality, for the London Irish v Sarries match
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Louis Mckain
(@LouisMckain) reported
@bt_uk hi what are the customer service opening hours tomorrow phone the phone lines? I need to call up yet again as no engineer to replace BT pro box after chasing on 5 calls!
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lindsieanne
(@Linzie86) reported
@bt_uk Just done this... they found fault on the line now and no engineer to fix ot till the 29th Dec!!... ate you kidding me. Everything runs off the Internet we don't even have tv here there's no ariels so that's also Internet!!. My phone doesn't work either as its the the router
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lockheed
(@tlaodai) reported
@bt_uk Furthermore, you said BT can do nothing but refer to Openreach. What is the relations between Openreach and BT? Do BT have any governance process for Openreach contract? Is the repair process still within the designed service level agreement?
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GMc1878
(@gaz_mc1887) reported
@bt_uk disgraceful customer service and a communication’s company that does not communicate with each other. One of the reasons we are cancelling your services.
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lindsieanne
(@Linzie86) reported
@bt_uk Worst is, where in a little village the mobile phone signal is shocking Lucky to get 1 bar so we rely on WiFi calling so this means we are cut off from everyone at Christmas as they are over 5 hours away. No neighbours it's a building site abandoned for Xmas
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Sam
(@Sam06075627) reported
@btsport why is the rugby sound quality so poor and why does it stall every 30 seconds or so?
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Scott Wilson
(@scottww29) reported
@bt_uk Hi, had an email saying my complaint has been closed. This is not the case. This complaint needs to remain open until resolved and have a working service ref: VOL013-737697094583.
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Raven
(@TheRavenCorb) reported
@bt_uk Don't suppose you know what kind of time frame it's going to take to resolve? And checking on your website its still says "no known issues" Is the area Crewe that you checked?
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Wigan Warriors
(@WiganWarrior76) reported
@btsport Is there an issue with the sound on the London Irish v Saracens game? I’ve no other issue on any other channel
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Ruth Lawlor
(@ruth_lawlor) reported
@bt_uk I have a debt on my credit score and I don't owe you any money. I need your help please
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Robert
(@reastty) reported
@bt_uk hello, hoping you can help me. Live with parents who have bt broadband, how much would it cost to add BT sport and is it added to their bill or is there a way I can pay it?
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Joanne Hall
(@JoanneH53113537) reported
@bt_uk upgraded to fibre last Monday. All ok apart from no incoming calls. Was told that would resolve today. Around lunchtime today all openreach lights went out and I’ve lost broadband and phone. Order implies engineer never came. Pls resolve urgently. Complaint raised.
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lockheed
(@tlaodai) reported
@bt_uk No Broadband since Saturday the 17Dec2022. No communciation, no visibility. I have to check service status online every time myself. The fix date has been pushed out 3x times, from 20Dec to 28Dec. Still no idea whats happening. Customer service said they can do nothing?
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Hydrogen Energy
(@HydrogenEnergy) reported
@bt_uk Text replies do not appease your shocking customer service, it just shows your lack of proper engagement as you have our details
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Ian Lewis 💙
(@lewis_i) reported
@bt_uk Funny how it’s happened the last two renewals and it’s happening again now… my service that normally gives 50+mb now is giving 2mb ‘but there’s nothing wrong’. It was working fine before my contract was up for renewal
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Laura
(@MissLozTaylor) reported
@bt_uk why on earth one day before Christmas and eve do BT put a new socket in our house and not send a hub. We are now without internet!! I can’t believe my kids presents are riding on internet and we don’t have any to use. Never again will I go with BT!!