1. Home
  2. Companies
  3. BT (British Telecom)
BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Cwmbran, London, Blackburn, Birmingham, Oldbury, Leicester, Newport, Glasgow, Bristol, Littlehampton, Barnet, Leeds, Ringwood, Hastings, and Brighton.

CityProblem TypeReport Time
Cwmbran Internet 36 minutes ago
London E-mail 2 hours ago
London Total Blackout 9 hours ago
Blackburn Total Blackout 9 hours ago
Birmingham Internet 9 hours ago
Oldbury Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • CmucG
    Chris McGregor (@CmucG) reported

    @bt_uk is this one of your numbers 01438382072. Since deciding to cancel my services with you today this number has called me 5 times. It is harassment. You had your chance to keep me when I called to say I had a better offer elsewhere. Your offer was rubbish and refused.

  • stockport871
    Stockport871 (@stockport871) reported

    @bt_uk It’s linked to a vulnerability issue, reel feee to direct message me, the reason I can’t call is on the account.

  • Lashes_N_Ink
    Amy Lou (@Lashes_N_Ink) reported

    @bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!

  • darrenglloyd
    Darren Lloyd (@darrenglloyd) reported

    @bt_uk can you provide best contact to make a complaint please. I am not a customer, however I am concerned about a recent upselling tactic with my elderly vulnerable aunt when she phoned regarding a line issue.

  • technicslover
    Technicslover (@technicslover) reported

    @bt_uk can advertise all they like, but the fact remains they are an anti white super woke organisation who's sole purpose is to rip ******** out of people. Really hope they go out of business and take @EE with them.

  • stepho2k1
    Ste (@stepho2k1) reported

    @bt_uk why is your sales team pushing an elderly person with parkinsons to sign up for a new service. I will be calling tonight to sort this. Not happy

  • Giseldi1
    GM (@Giseldi1) reported

    @bt_uk how you guys accumulate the most retarded customer service agents in the world is genuinely impressive

  • KG40332532
    KG40 (@KG40332532) reported

    @bt_uk Please fix the problem with your email. x

  • VaeVix
    Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported

    @bt_uk I've never set foot in Cyprus, I just used a free service on the internet that gives you free access to texts for random numbers all over the world. And it worked.

  • keely490544
    keely (@keely490544) reported

    @bt_uk anyone got friends, family can;t use phone for calls this is BT complaint been submitted We will call you within the next few days on 01000****00 to discuss your complaint. If this is not your telephone number that your complaint relates to then please change it below

  • JulieNobbs
    🤓 Julie 🤓 (@JulieNobbs) reported

    @bt_uk Help! We’ve had a lightening strike n our router has gone off n will not switch back on. We’ve rang the help line 3 times n it keeps finishing the call without giving us the option to speak to someone even though their check assumes there’s nothing wrong. Advice please!

  • AlexaOByrne
    Alexandra O'Byrne (@AlexaOByrne) reported

    @simboman @stokeygurl @bt_uk Could not agree more! During my many calls with BT I’ve been told this is affecting tens of thousands of customer accounts. Waiting for my paper bill for which BT “kindly waived the £3 fee”. Luckily, I’m “out of contract” and hence able to move to another provider.

  • cakey12
    bakerbird  (@cakey12) reported

    @bt_uk you’ve emailed me saying I can view my bill, can’t get into my account. Is there a problem with your website ??? Been like it all day and I’d like to see my bill !

  • BrownEyedGirlGB
    Trina S 💙 (@BrownEyedGirlGB) reported

    @bt_uk you then went onto confirm to refuse to cancel the Digital Voice appointment even though your records show the telecare equipment hasn’t been upgraded yet and that the notes say I’ll be in touch when it is. Rep went on to say we might be left without a line, like a threat

  • gjc_cook
    Gavin Cook (@gjc_cook) reported

    @bt_uk you’ve sent me a returns label to an email address I don’t have access too. I cba to ring so can we sort it on here please. Also, I’m sure I paid for the equipment when I started the service so why do I have to send it back now?

  • rhondawainman
    Rhonda 💙 🇺🇦 🏳️‍🌈🏳️‍⚧️ (@rhondawainman) reported

    @bt_uk Tried that and the customer service agents kept cutting me off. Waste of bloody time.

  • TenFourEverton
    CFD (@TenFourEverton) reported

    @bt_uk your current email verify service is useless. As soon as you ask for a verify code you then have to come out of the page to get the email and then the page is lost. Whoever designed this brilliant scheme should be fired as they are an idiot. Please change this NOW

  • VaeVix
    Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported

    @bt_uk It's useless if you can't check the number is the number of the person... It's just a hindrance for the customer that gives absolutely zero security.

  • clercdesign
    francois clerc (@clercdesign) reported

    @bt_uk is so bad I can't even test the speed. Fibre!

  • GrahamH36921247
    Graham & June Hall (@GrahamH36921247) reported

    @John210750 @bt_uk We are seriously considering switching, and nuts to the contract. This is awful!

  • Staggly
    Paul stagg (@Staggly) reported

    @Nigelh7n @bt_uk it’s affecting be so many people and they can’t fix it - we all need to push for compensation

  • JonD_Chadwick
    Jon Chadwick (@JonD_Chadwick) reported

    @bt_uk BT email not working. Two phone calls, two completely different answers. Still not working

  • catallaxer
    𝙲𝚊𝚝𝚊𝚕𝚕𝚊𝚡𝚎𝚛 (@catallaxer) reported

    @omotforest @bt_uk @openreach Fully accept your point. However, you are missing out. 1 gigabit+ speeds really are worth it. 2.5 gigabit is next. You will never get that over copper or satellite. Copper is being phased out.

  • SueTrechka
    Susan Trechka (@SueTrechka) reported

    @GrahamH36921247 @bt_uk We’re the same here, we don’t have the full fibre broadband though. Our landline is out again, it has the old copper wiring. A technician is scheduled to fix it today. Out for 3 weeks.

  • Patrici34058203
    Patricia Kidd (@Patrici34058203) reported

    @bt_uk I do not want this 2 step verification your webpage indicates it’s easy to turn off but there’s no provision to I’ve now got problems accessing emails on my PC as well as extremely slow broadband is this on purpose? Your advisor was useless.

  • GFX2001
    Ian Robson (@GFX2001) reported

    The BT 2 factor Authentication Login is rubbish!! Each Time you receive the Passcode Via Email it fails to login. It only works if you get it sent to your phone!! Asked for Help from Support but they only say Download the BT App, which is unusable and provides zero help @bt_uk

  • VaeVix
    Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported

    @bt_uk Your new "2FA" is completely broken as the phone number is not validated. I was able to connect using a temporary number in Cyprus to get my "security" code... It adds nothing to security.

  • Simoncitizen
    Simon Smith (@Simoncitizen) reported

    @Rainmaker1973 This is how it used to be. Honestly we are going backwards. The #digital age is #buckling. I have a problem with my landline. The digital service on #X can not solve it so I have to write a snail mail letter to @bt_uk

  • grub_street
    Grub Street Publishing (@grub_street) reported

    @bt_uk So I have filed a complaint its number is N150511-151190. And guess what you are now threatening to disconnect us when in fact we dont have a service with you and haven't since March. So what are you going to disconnect! You are a JOKE

  • davedjm001
    Dave Moore (@davedjm001) reported

    @bt_uk I’m not in a position to call anyone at the moment… I notice I still cannot access my BT account with an email address I’ve used since 2018. Nothing is working as it should! Could you email me with a solution please.