BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 19: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southampton, Oldbury, Letchworth Garden City, London, Wolverhampton, Camden Town, Llanymynech, Blairgowrie, Birmingham, Dublin, Peterlee, Cardiff, Edgware, Worksop and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Southampton |
Wi-fi | |
| Oldbury |
Internet | |
| Letchworth Garden City |
Wi-fi | |
| London |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sadhna
(@sadhnasohal) reported
@bt_uk why the customer who pay all their bills always get worse service from you guys?
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Mandy Candy
(@MandyCandy317) reported
@bt_uk And I could get the same service from sky for £25 a month!!
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Ant Stonelake
(@antstonelake) reported
how do i make a complaint @bt_uk
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DR
(@ulookingatmefu) reported
@bt_uk you have lost a customer today. Shocking price rises announced given people's circumstances at the moment. Pure greed and profiteering. Please tell me am I able to cancel now given the size of increases? Or do I need to wait till the end of my contract?
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Sedgley Veterans FC
(@SedgleyVetsFC) reported
Unfortunately there will be no Sedgley fans allowed to travel to tomorrows opening day fixture, due to the terrible scenes after the last league game of the season. The only way to follow is @btsport and our official account. Squad of 14 to travel, with one new signing 👀 #SFC
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My Views Only
(@Review2Learn) reported
@bt_uk Great help @bt_uk Hard to understand why you can’t just send the same person back to the exact location of the fault 😡 £8 a day compensation is laughable.
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IAIN
(@inb63) reported
Such a poor shot from Joe Root, didn't need to play it #NZEng @btsport
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Mandy Candy
(@MandyCandy317) reported
@BTCare I’m enraged that my broadband is increasing by nearly 15% to nearly £60 a month. You Offer new customers a deal for £29.99 yet as a loyal customer of over 25 years I’m being punished.
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Tom Morgan
(@twmorgan11) reported
@bt_uk But the service is already connected, we’re literally just waiting to switch it on, and it keeps getting delayed. Is there a way to contact open reach?
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DR
(@ulookingatmefu) reported
@simplyjambo @bt_uk It is shocking. Pure greed and profiteering. I like you will cancel now if possible and if not then later.
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Lee Surgenor
(@lee_surgenor) reported
@bt_uk having been cut off by Amber on the sales line last night about my 87 year old vulnerable mother being miss-sold BT Full Fibre 900, can someone tell me how I make a complaint as no one seems willing to help?
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Broadcast Sound
(@broadcast_sound) reported
@bt_uk Tried that…. Not working need help
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CHRISTINE WILLIAMS
(@POULTONGIRL) reported
@bt_uk I’ve called them and I’m all sorted. Nice to get a good deal as an existing customer 👍👍
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Oluwaseun P.
(@OluwaseunP) reported
Very lazy analysis by the @btsport commentators and pundits about the reason for missed chances by Chelsea. They saying the lack of a number nine is the reason. WRONG. We've had nines who've struggled too! It's a mentality problem!
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REDarmy
(@redarmy19870) reported
Another live match and another potential red card that the fans don't no if it was even checked, but again why do now @prime but also @btsport and @SkySports never look at potential red cards after a game. Not mentioned once.
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Colin P (He/Him) 🗿
(@FKAColinTDF) reported
@SkyHelpTeam i have just had an email from @BTCare saying that you have informed them I am leaving to join you. I am not and I was informed clearly on the phone that no action would be taken on your part until I confirmed. How do I make a complaint to the highest level?
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Lauren Millward (Heaton)
(@lmillward86) reported
3.5 days without @bt_uk broadband or TV & still no idea when it'll be back on. Had a txt that said problem fixed (it wasn't), an email that says book an engineer. Engineer rings half hour before to say not coming as can't fix the issue, already rearranged day at that point 👍
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peter brown
(@peterrichardbro) reported
The New Zealand v England test series starts at 1am UK time. Sadly it is only a two test tour, which is never enough. Surely a three test series should be the minimum. This first test is a day/nighter so a pink ball game. TV #BTSport Radio commentary on #talkSport2 #NZvENG
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John Hall
(@hally16sports) reported
@btsportfootball @btsport hello, I tried your messaging service but the guy was worse than useless! I am a Sky customer who subscribes to BT Sport and my son wants to watch BT Sport on his PS5, how does he logon please as I have no account details with BT - thanks, John Hall
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Rodrigo Monzon
(@rodrigomonzonjr) reported
@bt_uk Hi Rob. All devices are very slow. Browser takes about 15 seconds or more to load, considering on a 500mb. It's very slow
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Tom Holland
(@Tomahol1) reported
Day 44 since my @bt_uk internet dropped. 5 missed resolution dates. £43.35 spent on no service. £352.80 owed in compensation. @WeAreOpenreach SSKMD MSO active for 98 days. #BT have not provided internet for 8% of my total broadband contract. #stilloffline
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Stephen Devlin
(@stevend35022139) reported
from
Ballynacarrigy, Leinster
@SkySports @btsport @BBCSport when are you going to have a conversation about Chelsea and their continuing poor form? If this was Manchester United all the back pages and headlines would be full! And you know it! 100 mill for both Mudryk and Fernandez and not a word said
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Munaf Shakir
(@Munafshakir) reported
@bt_uk it’s unacceptable to increase broadband prices by over 14%. Your broadband service is a lot more expensive than others anyway, and customers should be allowed to switch their broadband service without paying cancellation fees.
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Peter Dutton
(@PeterDutton81) reported
@bt_uk Have been told it will be fixed soon, so hopefully no more help needed, thank you.
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Peter Dutton
(@PeterDutton81) reported
@bt_uk Internet has been down in TN37 for last two days. What's going on? Very difficult to work from home...
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Swarb#96 Racer Anglo/Italian 🇪🇺🇮🇹🇬🇧🏁🏁
(@SwarbRacer96) reported
@btsport Help me out here! BTSport App ipad won't access test match replay - error VC526 - all other content works. Test match works on phone but I want to watch on bigger screen. Everything reset, tried tethering to 4G nothing. I watch test cricket for the serenity....
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Tracey Wilkinson 💙
(@TraceyBtint) reported
@bt_uk Hi Alanah, no I’m good thank you. I was replying to Alex as have the same broadband, he asked if it was just his broadband connection that was slow. (Ours is absolutely fine though thank you 🙏)
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AbtotsJMH
(@AbtotsJMH) reported
@bt_uk Another Engineer booked. But more time wasted and without service in the in-between times. 😔
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T.A. Donnelly
(@TrevorDonnelly) reported
You have to admire the ***** of a company - @bt_uk - who fail to provide the promised service and then try to charge over £500 for cancelling! @WhichUK
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Erik Robinson
(@ErikRobinson1) reported
@bt_uk Towards the end of last year my phone line/broadband was down for 7 weeks. This year coming up to 8 weeks and still not fixed. Openreach give conflicting updates, your Cardiff call center understand but can do nothing! 😡