BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Enfield Town, Cannock, Southwark, Oldbury, Cwmbran, Brighouse, Wembley, Hackney, Preston, Bristol, Blackwood, Milton Keynes, Blackburn, London and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Internet | |
| Cannock |
Total Blackout | |
| Southwark |
Internet | |
| Oldbury |
Total Blackout | |
| Cwmbran |
Internet | |
| Brighouse |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Strawberryshortcake
(@albusandbecky) reported
@bt_uk Two hours yesterday on the phone to unravel your **** up and the phone was put down at connection discussions. Nobody called back even though I expressed that this needs sorting within 24hrs. I can't do another two hours, six different people on my mobile again! Terrible
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aaron
(@AzzLikesBepis) reported
@bt_uk please help
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Lee M
(@lmwrapp) reported
Been on hold to @bt_uk for over an hour now, not bad for a communication company . #itsallabouttheshareholders #profitprofitprofit #sodthecustomer
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Dave Tetlow
(@dave_tetlow) reported
@bt_uk Hello BT, I'm trying sort out my home move with you but a cancelled order is sitting in the open state, preventing me from using the online service. Any chance someone can get that closed? Thanks
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Heathrxw
(@Heathrxww) reported
@bt_uk Another garbage day with slow speed and orange router every 2 hours. This needs to be fixed asap its unacceptable. Really need to hurry up with fibre cabling.
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Burp Reynolds
(@TheWorstTom) reported
@bt_uk... Got any good deals on right now for fast internet? @virginmedia is down yet again...
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Robert Fitzgerald
(@fitzy89) reported
@bt_uk @btbusinesscare Do you offer any basic landline plans purely to support basic Redcare functionality and nothing else?
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aaron
(@AzzLikesBepis) reported
@bt_uk really need help with my internet please get back to me when possible
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crypt☀️taku
(@soccrypto) reported
@bt_uk Let me ask this - do you often connect your new customers' broadband service, barely 30 minutes into the day (night) of the first day of service? Don't tell me you do, because that would be a damned lie. Years of custom, and this is how you treat your customers?
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Ria Hall
(@memyself_n_boo) reported
@bt_uk At least your company is consistently poor
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140Views
(@erniesands) reported
@bt_uk We spent 2 hours on telephone (mobile, our cost) with BT yesterday. They claimed to have created a new order. However, before actually confirming anything, they put the phone down. So do whatever you need to do to get us our order up and running for work on Monday.
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RR
(@RPR1998) reported
@bt_uk Hi Kevin, would you be able to call me again? You mentioned you had cancelled one pass, but left one active but I can’t see anything in my account and want to cancel that one too.
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crypt☀️taku
(@soccrypto) reported
@bt_uk So my broadband package with BT ended 8 April (today) as I have found a better deal elsewhere after years of on and off custom with you. At 00:35 on 8 April, you duly cut my service off - no grace period of a few hours to ensure my new provider has connected my new service...
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crypt☀️taku
(@soccrypto) reported
@bt_uk Your terrible customer service is a large part of why I decided to change - this episode confirms it. I have at least 2 other accounts still with yourselves elsewhere but it will be my priority to end all those services and never use you again.
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Leanne
(@LeanneDonnelly1) reported
@Grantkunta13 @seanbaker87 @bt_uk Hi Grant, I’m actually partnered with Utility Warehouse and as Sean stated we do cover up to £200 to help you switch if you are tied into a BT contract. If you really want to leave I help you out with that.
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baby Bluebell
(@Bluebellsix) reported
@bt_uk Yes a complaint has been raised but all I’m getting is @WeAreOpenreach fault, but my contract is with you. I signed the forms on 28/02 and they still can’t give me an answer when the work will be done. It causing great stress as I cannot work from home.
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Orizu
(@KeenAesthetic) reported
@paddybarclay @btsport Rashford should hang his head in shame for injustice that happened before he was born? Has he even gone on a Bosman? Ridiculous
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crypt☀️taku
(@soccrypto) reported
@bt_uk I am a remote worker, working with companies on the other side of the world. What if I had been in the middle of something important? I certainly wouldn't have expected to have been connecting up my new broadband router 30 minutes into the day (night) my new service comes live.
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wozzaてらつつち
(@hoohoowozza) reported
Recorded @btsport coverage of #NXTTakeOver and the playback is horrendous! Did anyone else have issues? Unless it’s my @virginmedia box but all other recordings are fine!
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Samantha Duthie
(@DuthieSamantha) reported
@btbusinesscare I have spoken several times to the complaints team who told me I will have to wait until Monday and he told me he had another 47 complaints to deal with, this is not my problem. Can anyone help me?
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aaron
(@AzzLikesBepis) reported
@bt_uk are you available to help?
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Fraser Graham
(@VHighSpirits) reported
@bt_uk hi BT. I registered a fault on Mondsy as my broadband is being rubbish. Currently getting a whopping 0.75mbps when paying for fibre. No updates on your site and I need it fixed to work from home. Can someone help,plz
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mick arthur
(@m_arthur1) reported
@jasonpeacock8 @virginmedia @bt_uk If they overcharge Jason they’ve broken the contract so you can leave anytime you want
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lee
(@royski69) reported
@bt_uk having issues making an online purchase for fibre2. Price is increasing when I get to checkout. Double checked everything. What's the issue?
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Philip A Bentham
(@philipbentham) reported
@bt_uk absolutely rubbish service from you today! Passed to 5 different agents without resolving our issues! @btbusinesscare @BTBusiness
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Jason Peacock
(@jasonpeacock8) reported
@m_arthur1 @virginmedia Mick, I wanted to drop my service as my kids don’t watch cartoons and the like anymore. To lower my package, they quoted me nearly double what I was paying. They’re criminals. I’ll be going to @bt_uk next yea. I don’t think we have a B T line into the house for broadband.
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Ruth Weir
(@RootWeird) reported
@bt_uk After years of providing internet services I am astonished at the lack of professionalism and capability of both service and service providers. Moving house is not an anomaly, so please can you take the time to create a standard procedure and train your employees in this.
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Vikki Franks 🦄
(@theonlymsfranks) reported
@bt_uk I’ve got two problems I need to speak to someone about. Can you arrange a callback?
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𝚆𝚒𝚝𝚑𝚘𝚞𝚝 𝚆𝚊𝚡
(@BuddahsBrother) reported
@bt_uk Streaming on the PC isn't intermittent, but using the PS5 on demand gaming service which is basically a stream of a game that you can play, cuts the service and eventually disconnects the PS5. It seems to buckle under any intense load. If I watch YouTube on anything it's fine.
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aaron
(@AzzLikesBepis) reported
@bt_uk I have had an orange light all day I need help please