BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (6%)
-
E-mail (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Plymouth, Hackney, Bristol, Croydon, Cardiff, Thornton Heath, Bargoed, Rushden, Glasgow, Belfast, Newport, London, Crawley and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Plymouth |
Internet | |
| Hackney |
Internet | |
| Bristol |
Internet | |
| Croydon |
Internet | |
| Cardiff |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Basil Frost
(@therealbaretta) reported
@bt_uk @ScottishFA @TeamUnitedSco Why have I spent 4 hours waiting for your customer service team to answer the phone????????? 0800 800150 rings and rings the NEVER pick up #BT ...#appalling
-
Daniel Shade
(@shade306) reported
from
Ashford, England
Literally missed two goals while the @btsport box loads. Awful
-
AllTerrainTeacher
(@Allterrainteach) reported
@bt_uk 100m across the road an up graded service is provided and excuse me for being cynical, an Open Reach engineer lives in that road! To change to another system would incur a £600 fee to BT!
-
George Garrood🎗
(@george_garrood) reported
Pundits on Silva red: reckless block, not in control, def second yellow... Pundits on Sanchez Pen: HE WAS TRYING TO BLOCK THE BALL ITS NEVER A PEN 🚮🚮 Same challenge with two incredibly different views #bbcfootball #BTSport #CHEWBA
-
Dominic Briody
(@dbriody57) reported
@bt_uk After countless issues with BT bband since 2019 my latest gift from them, is slow speed(<10MB)until Tuesday, all Easter weekend, until they can be bothered to send an engineer. Thanks BT.
-
Andrew Ruffles
(@RufflesAndrew) reported
@bt_uk ever since we upgraded to complete wifi the discs keep flashing ref and have had to turn them off and on 5 times today already! This has been going on for around 3 months, please could you advise what will fix it?
-
Richard B of England
(@RiccyGonzalez) reported
@bt_uk Resolved John. Streaming in 4K today no problem.
-
Lloyd Evans
(@LMEvans95) reported
@AskPlayStation are there any updates regarding a fix for the @btsport app on PS4? Constantly crashing, or if I try to close out of the app it'll freeze before eventually crashing. (CE-34878-0)
-
Lauren
(@Lauren91005460) reported
@bt_uk Still having huge internet issues across the SK6 area and BT refusing to accept there's a problem 😠
-
Jake Kimberley
(@JakeJK93) reported
@bt_uk This doesn't help in the slightest, it's not working on my Xbox one X or my other console, doesn't log in, honestly going to miss half the match messing around, it's a joke.
-
AllTerrainTeacher
(@Allterrainteach) reported
@bt_uk Extremely limited service. No plans on upgrading. Service provided not what was promised. Independent checks prove this, yet, when BT check it’s miraculously fine!
-
gptuk
(@gptuk) reported
@btsport “Werner unselfish playing for the team “ RUBBISH he was **** scared he wouldnt hit the target from there !!
-
Nikki
(@libraryninja) reported
@bt_uk @skytv When are you going to sort the connectivity out in the SK6 area? So many of us without internet etc. and been like this for 2 days. As a not working. WiFi nonexistent. TV working but that’s it. Come on-sort it out! It’s not everyone’s hub!
-
matthew rodney
(@matthewrodney) reported
West Brom are aweful @btsport two free kicks on the edge of the box & neither on target 🎯 so poor!! Don’t deserve to be in prem with gifts like that #football
-
Tom Brennan
(@tommybuk) reported
@bt_uk still massive issues with BT Broadband in the SK6 area, despite hundreds of customers complaining of desperately slow or non existent connections your telephone advisors deny there’s a wider fault in the area. Somebody needs to take ownership of this problem.
-
OMZ BK
(@OmzBk) reported
@btsport Joe Cole is talking crap he shot himself in the foot with that comment Tuchal didnt manage bayern When a lower team beats a top team in other leagues they call the league poor When it happens in the prem its what makes the league the best in the world Smh
-
Ruby Rockcake
(@rubyrockcake) reported
Engineer this morning could not fix problem so now we have to wait until Tuesday for someone else to come? This is not good enough @bt_uk We need broadband for son to study + tv to work!
-
ChopperHarris
(@harrischelsea) reported
@btsportfootball @btsport I can’t listen to that prick @GlennHoddle talk any more. Please **** him off!
-
Hadley 🇬🇧
(@HadleyBroom) reported
@joshuakirby_ @SkySports @btsport She should never be on tv ever again
-
Michelle
(@michellemasbe27) reported
@bt_uk I am trying to return a faulty bt tv box for my elderly father. I have twice asked for a returns bag but neither have arrived. Can you help please ?
-
Startled Jesus
(@StartledJesus) reported
@bt_uk Is it because BT is still a virtual monopoly, your prices are exorbitant and your customer service is appalling, especially your call centres and chat? Just a guess.
-
Ryan Herrick
(@ryanherrick1000) reported
@btsport if I’m gonna have to sit through the second half of this Chelsea match could you at least fix your PS4 app so it doesn’t crash every 2 minutes please 👍🏻👍🏻 missed the goal and the red card because it crashed 🙄
-
seadaisy
(@seadaisy81) reported
@bt_uk missed another meeting the signal is now coming from the hub but it’s slow slow I can’t run the laptop at all highly embarrassing when a room full of people are waiting for you to deliver a demonstration and they can’t see or hear you! We are so disappointed in your lack of help!
-
John Pearson
(@chefjohnpearson) reported
@bt_uk any known issues affecting London NW10 at the moment? Hub keeps turning pink and flashing for a few minutes then working again
-
AllTerrainTeacher
(@Allterrainteach) reported
Would like to thank @bt_uk for their poor provision and lack of support. Terrible broadband and no plans on improving.
-
footiemadman007
(@footiemadman007) reported
Just something to add - but @btsport's football coverage is some of the worst around...
-
Ciro Varrone
(@_CiroVarrone) reported
@JasonA1995 @btsport I'm running the BT Sport app on my Samsung Smart TV and it keeps buffering every few mins, then I eventually get the 'sorry - there's a problem' error... My TV is connected to my router via ethernet cable. Seams only an issue with Ultimate channel, as normal HD channels are fine!
-
dodgerrrr0207
(@dodgerrrr0207) reported
According to #btsport Chelsea were terrible, sending off blah blah #wba 2-5 #coyb
-
Conor
(@Conor815) reported
@btsport @bt_uk I see you are getting pelted for your awful MLB coverage anyway but just to add... Recording games overnight always misses the final 30mins-1hour 👎👎👎 Sort it out this year would ya?
-
Joe Tomlin
(@JoeToml1n) reported
@_CiroVarrone @JasonA1995 @btsport Yep, also get it. I was fobbed off with “I had the wrong router”. Obviously that wasn’t the cause, so I still have the same issue - what a load of rubbish.