BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Redhill, Hackney, Falkirk, Glasgow, London, Cumbernauld, Bristol, Orpington, Stockport, Sheringham, Preston, Treharris, Queensferry and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Redhill |
Internet | |
| Hackney |
Internet | |
| Falkirk |
Internet | |
| Glasgow |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline Batten
(@daisy_fitz) reported
@bt_uk Phone line is dead. Wifi cutting out. No mobile@reception. How can I get help please?
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Linebreak Rugby 🏳️⚧️🚂✊
(@LinebreakRugby) reported
@simon_lailey @btsport You tried to cancel a free service?
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Allen_lovemymind
(@EpsomMental) reported
@bt_uk I sign a new contract your part of the deal is to provide services and you have failed for 208 days. Well maybe Sky, Virgin, talktalk, plusnet want a customer who pays who stays with his provider and is loyal. This is making feel.horrible and @BT_UK it feels you just don't care
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Ashley Knight
(@AshKnight) reported
@bt_uk Yep - despite following your advice I’m still unable to login to the BT WiFi app, it says my username/password doesn’t exist. Can I DM you my details and then you can check, or provide me with another account to sign in with? Thanks
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James Roberts
(@_marketinguk) reported
@bt_uk Yep & I've been trying to sort out a house move out since early October. Now stuck in a house with no connection because you've only just told me @JohnLewisRetail / @Plusnet need to cancel the previous contract, which they should have done but they haven't. It's a mess.
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Pete Edwards 🏴 📷 👨🍳
(@MrPeteEdwards) reported
@bt_uk Decided to stay with sky (for now) in light of this issue. It's to do with the 'auto hdmi match frame rate' - this doesnt seem to work on the BT BOX PRO
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Luke Murdoch
(@LukeMurdoch) reported
@virginmedia Tried on my Mac and iPhone, both take me to log on then to my dashboard. Classic horrendous customer experience... nothing works. @bt_uk - please have me back
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Sarah Webb💙
(@sarah1webb) reported
@bt_uk internet problems in NE23 again today. Any clue when we’ll be back on? Thanks
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BFGainz23 Offical Page
(@BFGainz23Offica) reported
@bt_uk My speed is back to normal and my hub is working fine just had the worst two days without Internet I hope on the 1/12/22 engineer find out why there was a issue in my area se8 because the Internet was down from Sunday from 1 am for the whole two and now the hub is staying blue
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Bartlomiej Polski Fizio
(@2Bartsimpson) reported
@bt_uk Your luck accountability is astounding. I have phoned tweeted and emailed regarding my loss of WiFi . Nothing has been done to address the issue for 10 days. The service is unreliable. Luck of communication shows total disregard for your customer. I want an update today please !!
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Bartlomiej Polski Fizio
(@2Bartsimpson) reported
@bt_uk I want my call listened to ! I want someone higher up in BT to take note. Your system do not communicate. Faults are not going through to open reach. No action is being taken. Your poor call handlers have to deal with this it’s not fair for all involved. Sort it out BT
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Chris White
(@cgpwhite83) reported
That first hour of #WWERaw was so much better without ads! The @btsport app is really poor for fast-forwarding!
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Allen_lovemymind
(@EpsomMental) reported
@bt_uk StephB all I want is broadband that I signed up for in early April. I want to plug in my tv and laptop, study my degree, have online therapy, attend online support groups, do my shopping and banking. April I sign up for broadband, bt vision and bt sport cost £81.88 amonth
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Luke Murdoch
(@LukeMurdoch) reported
@virginmedia This just sums up how frustrating it is to be a customer of yours. Hence why I’m leaving and going back to @bt_uk
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george doucanaris 🏴🇨🇾🇭🇺
(@kokosd) reported
@btsport @ITVSport has Peter Walton ever disagreed with the refs decisions? Always backs the refs. Another waste of your money on a person that talks crap.
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irish andy
(@IrishAndy085) reported
@bt_uk The issue is when it won’t even open google and I’ve got a £2.5k pc that is less than a year old
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Allen_lovemymind
(@EpsomMental) reported
@bt_uk I thought your Executive Complaint Resolution Team would sort this out. but excuse after excuse, blame me,my landlord and letting agents for delay. So I am going to produce a complaint timeline
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Rachel Hill
(@RachelHi1l) reported
@bt_uk my 91 year old Grandmother’s landline has not been working since Thursday and she is still waiting for it to be fixed. She has a emergency alarm which does not work without the landline. She is at high risk of falls and lives alone. Surely this should be a priority?
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Andrew Frankel
(@Andrew_Frankel) reported
@RawlyP @bt_uk That’s because it never happens. Ever. Oxymoronic tautology entirely intended.
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Jack
(@Jack_Rumbold) reported
@bt_uk Hi - what link do I need to use on the website to cancel a broadband contract? We are having to move due to unforeseen circumstances and won't be able to take the router with us.
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Andrew Mickel
(@andmick) reported
@bt_uk I have a problem with my fibre optic connection, @OpenreachHelp have been out a few times, everytime the wrong engineer has been sent by @bt_uk and they have left without doing anything. On the BT fault tracker, it says the fault has been fixed, when it hasn't. Please help
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Lewis Gault
(@lewisgault891) reported
@bt_uk hi I've tried to set up a direct debit several times but it keeps coming up request can't be completed will someone be able to help me with this
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the friendly flamingo
(@matttheflamingo) reported
Hi @bt_uk, it’s nearly our one-month anniversary of my internet being broken and you doing nothing to fix it. If we’re exchanging gifts, perhaps you could restore my internet and in return I won’t switch to another provider? Thanks ✨
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pete wilson
(@wilsopw) reported
@Andrew_Frankel @bt_uk I can’t think of one customer centric company that doesn’t have the same kind of disregard for customers. Broadband, Car insurance and banks the worst offenders. However retailers catching up fast!!!
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Jo-Anne Nadler
(@JoAnneNadler) reported
@bt_uk So go on - put me out of my misery. How the heck do you register a fault on someone else’s line? Not at all obvious via your ludicrously customer repelling website. You’re leaving a nonogenarian relative without service so how do I alert you?
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Daisy デイジー 🌼🏴
(@llygad_y_nos) reported
Feeling frustrated by @bt_uk today. Another cancelled appointment to fix our line. That makes something like 4 weeks now without functional Internet and 1 without a phone line. I have to walk a mile up a hill to call emergency services if something bad happens.
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Paul Jr
(@PaulRevereJr) reported
@btsport I really want to give you my money but your website to signup for service doesn’t work.
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Vicky
(@Vicky_Water_) reported
@bt_uk Was told that my line/b'band was being 'slammed' on 17/10/22 - contacted you, was reassured... happened numerous times. Then got cut off 08/11/22 - been a fight ever since to get it sorted. Feel very much that there is no customer care. No-one contacted me... always me.
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Abi Davies
(@xAbiDavex) reported
@bt_uk for the past 3 days my BT TV box has failed to record anything that is on series link and I cant set anything new to record. Any ideas what I can do to fix this?
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Stuart Barclay
(@Dota_basketball) reported
@cricollie The last ashes, when BTsport started us with enforced Aus coverage I legit ended up watching it muted. It's just incredible how bad they are.