BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Islington, Littlehampton, Hounslow, Normanton, London, Redditch, Chichester, Bradford, Hackney, Romford, Liverpool, Colchester, Worcester, Barnet and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Wi-fi | |
| Littlehampton |
Wi-fi | |
| Hounslow |
Phone | |
| Normanton |
Internet | |
| London |
Internet | |
| Redditch |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Bland
(@hairy46chad) reported
@bt_uk if I cancel, would it be possible to pay the termination fee on a card?
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Raymond Hodgson
(@Rayhdgson107mc) reported
@bt_uk Yes please i have to switch wifi off in town and than i can use 4G otherwise signal is blocked and the same when i am back home 4G stops and i need to go back on wifi
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Jay
(@JS52ONE) reported
@bt_uk morning, our internet has been really slow for over 2 weeks. Speed tests averaging 0.5-1 Mbps yet your website says that everything is fine in the area. (B62 postcode) Our neighbours are having the same issues Any help?
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patrice.grey.sloan
(@patricegreyslo1) reported
What is worst the dealing with @bt_uk customer service??? …… nothing!
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David Whelpton
(@Whelpton) reported
@bt_uk I am being sent a mobile hub which doesn't solve the problem of paying for TV I cannot watch
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Stephen Bradley
(@a00bradles) reported
@bt_uk Hi, my router is suddenly flashing purple and I have no Internet connection. I've rebooted but still no luck. Perhaps its an issue at BTs side?
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nevermind
(@hotpawscoldnose) reported
@bt_uk I have never had a BT account
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Luke D
(@TheQuietLAD) reported
@bt_uk And this is hiding the bigger question of "when are you going to fix my Internet?"
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cute ladybug
(@LinnaHunterina9) reported
@stuartbailey276 @bt_uk Is this problem solved?
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Jon Junior
(@JonJunior_) reported
@bt_uk Yes, I received a dispatch notification along with a tracking number, however the tracking with parcel farce still says there is no tracking available… oddly enough you took the money out of my account promptly without a problem
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Joanne Grainger
(@jo8nnegrainger) reported
@bt_uk No. But although she moves on the 30th you assured her the line would be active til the 3rd. And the customer services agent also confirmed this
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Sall Baker
(@Sall_Baker) reported
@bt_uk I'm looking for some help, is there a reason my internet keeps disconnecting?
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charlie nicole
(@charlayyx) reported
@bt_uk I have a fault with broadband, says I need an engineer when running tests myself online, won’t let me book keeps refreshing saying the tests have expired. Please can you help I can’t get through to a human on the phone!!!!
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Emma Lane
(@Emmallane5) reported
@bt_uk I still haven't received any compensation for not having any service for over 40 days. Was told I would receive it 30 days after case was closed well that was 13 Sept. Still waiting
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Luke D
(@TheQuietLAD) reported
@bt_uk Issue seems to be the signal. Even though my phone has signal, this thing doesn't.
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KDB
(@KDB_UK) reported
@bt_uk That doesn't work when your staff don't book engineers correctly. I've phoned in twice today, both agents saying the previous person didn't do their job. Do I need to email Philip Jansen to get the exec team to look at this?
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COUNCIL OF BOXING
(@BoxingCouncil) reported
@btsport @BT please stop sending me mail. I never opted in to receive any of your crappt flyers.
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FPL DABBY
(@FPL_Dabby) reported
@FPLWoofer @bt_uk I've not cancelled anything yet. Still a fully fledged paying customer
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J🇩🇲
(@Ninnin_xo) reported
@bt_uk why is my internet randomly not working? Is there an issue in east London ?
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Jonathan Cross
(@jdc27) reported
@bt_uk my internet has been disconnected. I was told last month someone had attempted to move the services on my account, I phoned up and this request was cancelled and I told I would stay connected. Please can you fix as I urgently require my services to work from home today.
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Luke D
(@TheQuietLAD) reported
Still no Internet from @bt_uk. So they've sent me a 4G mini hub in the meantime to allow some connection. Guess what, it doesn't work. Apparently there's no signal. Even though there is on my phone. 🤬🤬🤬
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Louise davies
(@miss_scarlett30) reported
@bt_uk can someone please explain why my Internet keeps going down every morning?
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Alison Murphy
(@aliwagg) reported
@bt_uk worst customer service ever experienced, no broadband services since last week 0 updates as to when it will be fixed. It worked fine when we had a TV package but when we moved our services elsewhere the broadband no longer works funny that! AVOID AT ALL COSTS
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jOu|e§
(@juliedavies96) reported
@bt_uk I thought I’d cancelled my TV package but just been charged it on my latest bill can you help?
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Mr Jones
(@MrNoCorruption) reported
@bt_uk I'm on day 9 with no phone or broadband. Can I cancel my contract with BT?
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Samantha Soames (aka Samantha Downes)
(@Samantha_Downes) reported
Our @bt_uk WiFi is down - guess when it will be back up - midnight on Thursday - the deadline for my @OpenUniversity Masters degree (creative writing) EMA - the end of 2 yes! And thanks to the crappy service from @O (£10 for 1 GB) despite being a customer of many years!!
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Ben Saunders
(@BSaundersSport) reported
So this time, recording @btsport's College Football Final on @virginmedia, it didn't record the first half an hour! BT Sport doesn't allow you to complain via its website, it takes you on a merry-go-round back to where you started. Can you PLEASE fix this guys!
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jazz cellist
(@jazzcellist) reported
@bt_uk Hi David, Hants police are involved due to serious nature of my situation, I have been left in by your company. BT has left me in a dangerous position. This an appalling way to treat vulnerable women in 2022
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Luke D
(@TheQuietLAD) reported
@bt_uk I'm on EE. And yes, I've tried moving it. The signal in my flat isn't brilliant, but there is some.
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KDB
(@KDB_UK) reported
@bt_uk You installed my service last week, but I'm yet to receive anything close to even my minimum guaranteed speeds. I've had an engineer attempt to fix it, but only make it worse. Now to top it off, one of your staff has failed to book an engineer that was due to day. Help.