BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Reading, Bristol, Manchester, Barnet, London, Elgin, Glossop, Wallsend, Middlesbrough, Christchurch, Batley, Ripley, Glasgow, Tamworth and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Bristol |
Phone | |
| Manchester |
Internet | |
| Barnet |
Internet | |
| London |
Internet | |
| Elgin |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Shepherd
(@73nellie) reported
@bt_uk logging in to the my BT app is the biggest joke this side of Jethro. My BT app sends me round and round in circles. I have literally lost count of the times I have entered the code sent to my email. Please fix this.
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john penn
(@johnpenn5) reported
@bt_uk Shocking customer services and appalling performance by BT 64 days to get a broadband connection 7 visits from engineers 36 hours of phone calls 4 operators cut me off half way into a conversation 3 managers never fulfilled there emails promise to call me back
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Dave Richards
(@daibach99) reported
@bt_uk Thanks Rita - seems all lines have been down most of the day, but I was finally able to get through and renew my contract.
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Angela Dibble
(@angiedibz) reported
@bt_uk shocking service, just held on 45 minutes to discuss why Bt tv isn’t working yet again. Third week in a row, spoke to a lady in Dundee, who hung up on me and hadn’t rung back, when she failed to rectify the fault. Still no Tv.
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frornce
(@excellentmonson) reported
let it be known that @GlideStudent is the worst internet company I've ever had to deal with, and I've dealt with ******* @bt_uk
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MATTHEW DAVISON
(@MATTHEW36615897) reported
@bt_uk Hi. My BT Digital Voice switchover hasn’t worked today and I haven’t received a new handset to support this. Please can you send me a DM link so I can send you account and other details. Thanks
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Smoked Meats Deli
(@SmokedMeatsDeli) reported
@btsport , why is your steaming service so poor this evening? Sort it out ! 😡
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Sue Roberts💙
(@Goonergirl50) reported
@bt_uk 1/2 Rang today to ask for an engineer to go around but was told she would be charged. I also asked to speak to someone to complain but was told that I would be told the same. I am unable to help physically as I live 250 miles away. Contacted Ofcom registered a complaint
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Kettrough
(@kettrough) reported
@bt_uk why has my WiFi been down for over 7 hours??
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henri mccarthy
(@Herni_mac) reported
@bt_uk Hi Dee. No not fixed unfortunately. They closed the lane yesterday for repairs said they would be here again today. But @openreach didn’t show up to fix it, again.
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M
(@mstarmatt) reported
@bt_uk We’ve cancelled our plans for the weekend as the £100 BT Reward Card we were promised was delivered late and we’ve still never been able to activate it. We’ve contacted support who told us we’re not not receiving it. I wouldn’t mind but the service is awful too #BritishTelecCON
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Ann Marie Buscema
(@AnnBuscema) reported
@bt_uk I have been getting for weeks from McCafee and Norton emails saying my protection from coming to and end.i have never used them McCafee told me to contact my email company that's you.i also get Buscema 383.i move to Spam every time useless
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Gilly
(@MrGisepi92) reported
@bt_uk why can I never find a contact number for you? My BT Sport channels have disappeared from my box after the update. Whats going on?
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Mike Stead
(@tweetymike) reported
In the month-long-plus saga of @bt_uk trying to order a new internet line, still no progress. I’ve literally begged and pleaded for an escalation to a manager who will own the resolution of this fault, and only now am I being told ‘yeah, we maybe should do something different’.
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Darshan Singh
(@DSingh78) reported
@bt_uk - I experienced shocking customer service when trying to discuss my account earlier. Cut off after 40 mins on hold without a call back after my number was verified by agent
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Chris Robbins
(@Grallator) reported
@bt_uk As a new customer I can get fiber 2 with a nice new router. As an existing customer I can’t unless I have mobile internet add on and unnecessary wifi boosters and have to use a very old router. Out of contract - our best option to go elsewhere because you won’t fix this
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@bt_uk why is it now 6 months since you promised to fix my phone line in 5 days ?
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M
(@mstarmatt) reported
@bt_uk We received the card in May, three months after we signed up. Which was the expiry of the deal. The service was better on @talktalk to be honest. Your staff threatened us with cutting us off for the fact we were complaining. I expected much more from you and you’ve delivered 💩
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MickeysFUT
(@Woggalcfc) reported
@bt_uk if anyone’s looking for a decent internet service provider, stay away from these frauds.
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Marc Ambrose
(@chefmarc82) reported
@bt_uk what is going on with the broadband in my area it has been down since 12:36 and was due to@be back on by 18:35. Your online status checker says no date for fix. And your bot text service says 18:35 ?? #wifidown
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Scotty
(@ScottyHoops10) reported
@bt_uk Tbh to sell someone, a new customer a product and tell them on the 12th the engineer and installation date is the 28th. No one show. No phone call to tell me either. To now say oh just wait. How is this service acceptable?
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Paul Smith
(@Dark_God) reported
@bt_uk Do you have an Exchange outage in the PO22, PO21 region at the moment? If so, is there an estimated time of it being back up please. Many thanks.
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Helen Straw
(@personnel_pship) reported
@BTCare Absolutely shocking service, on the 'phone with you for 1.5 hours and still no resolution. I need one person in your organisation to take ownership of a problem of your creation and sort it out for me #nocustomercare #poorservice
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Gilly
(@MrGisepi92) reported
@bt_uk i have just discovered that my BT Sport channels have all disappeared? Whats going on? I need help now! Football is on in 20 minutes!!!
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NubianQueenBee
(@BeeNubian) reported
@bt_uk you promise to provide internet service and telephone but you are refusing to call me to fix my problem . You are in breach of the contractual agreement we have. I have been DM you for last 3 hours but no joy so far @Ofcom any advice?
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Leena joshi
(@leejos21) reported
@bt_uk what an absolute shambles today. I was meant to move over to bt fibre broadband today. The engineer came and said he’d be back in 2 hours. No one came. I phoned customer services when i didn’t hear from anyone. My switch over date was today. I am now without Wi-Fi.
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Edd Sirr
(@eddsirr) reported
I really wish it was easy to cancel services… I can set up online but can’t cancel online. And when the phone line is working it’s a horrific long wait. Yes that’s you @bt_uk @MartinSLewis @MoneySavingExp any advice?
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jay booth
(@jaybo170) reported
@bt_uk More divisive crap.. no thanks
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Paul Smith
(@Dark_God) reported
@bt_uk Yep, you have to give a phone number. My friend has broadband only.I found that page in about 10 seconds. I'm not on BT.They asked me as they can't look themselves as their internet is out. So there's no public service status page? So we cannot find anything at all out ourselves?
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Angela Dibble
(@angiedibz) reported
@DSingh78 @bt_uk Me too, just happened, absolutely disgusting service