BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 05: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Littlehampton, Henlow, Blackburn, Merthyr Tydfil, Newton Abbot, Islington, Cardiff, Ealing, Southwark, Norwich, Northolt, Birmingham, Ilford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Littlehampton |
Internet | |
| Henlow |
Total Blackout | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Merthyr Tydfil |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jim
(@memike72) reported
@bt_uk A consistent internet service would be nice.
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Rob
(@sarnadigital) reported
@bt_uk Lol, enjoy getting your internet from a donkey on a treadmill? Seriously, your service is ****... compared to virgin media delivering 300MBPS no sweat.
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Annette Hulme
(@Annette_H) reported
So yet again my Dad has been let down @bt_uk. That's 5 failed appointments and promised a follow-up calls. This is an 81 year old man, with relatives around the world that he wants to contact. He has missed out on phone calls, watching sports on tv, music. This is unacceptable.
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G-Reg
(@ReDough132) reported
@bt_uk I’ve just had to reset the router twice to get connection in my room, only device using the WiFi is my PlayStation yet I’m getting poor connection. What is the solution here?
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Ryan Bowles
(@Bowlesy92) reported
@bt_uk The connection constantly drops when leaving the front room, as soon as I enter any of the bedrooms / bathroom the connection then drops and my phone goes to 4G. The speed is also slower than you provide as it states online that any speed slower then 25mbps is classed as to slow
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Jill
(@LavenderFairy79) reported
@bt_uk the lovely Russell in your Truro loyalty team is just lodging a complaint for me. Its the only way to get this new customer deal apparently. Surely you can change your procedures so as not to cause so much aggro for customers?
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Ray Blundell 😷🖤💚🗣 NHS 👏Johnson🤮Trump gone 🥳
(@rayblundel) reported
@bt_uk After years of trouble free use, my WiFi has been all over the place in the last few weeks. I reported a fault just before Xmas when my speed which is usually 50+ suddenly dropped to almost 0. This was fixed within 24 hours, but in the last day or two has been erratic again. 🤔
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darron orme
(@dazinski90) reported
@bt_uk Stick with virgin not had any problems with my net been with em 2 years
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Sarah Robson
(@Portal_Queen) reported
@bt_uk Thank you. I will do that, but can you fix it work for longer than a few days?
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James Hunt
(@jameshunt72) reported
@bt_uk Are BT deliberately trying to make our moving experience as stressful and infuriating as they possibly can? Worse customer experience I have ever experienced! Disgusting support and just broken promises!!!!
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FredORourke
(@rourke_fred) reported
Once again @bt_uk internet is constantly dropping out, no sign of any fault. We’ve had new modems, engineers sent out and nothing still being done. Sadly live in a village and only can get 2 providers here, yet it’s shocking the level of service the internet provides out here.
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Nathan
(@nathanl3600) reported
@bt_uk I was sent a 4g mini hub which is on my account due to having connection problems but it has been made inactive on my account and I can’t get internet access now can you help me please ?
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Jonny Williams
(@Jonny_Will2) reported
@bt_uk Hi Karen. Sorry was back to work yesterday but the issue is still present.
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Sarah Robson
(@Portal_Queen) reported
@bt_uk Tbh, our BT Internet is so poor we haven't been able to stream HD for months. If I complain, you check, tell nothing is wrong, it magically works for a few days, then it stops again til I next complain.
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Lou
(@Louise_0706) reported
@bt_uk 1 full week on I have still not received any substantial detail about what is being done to resolve this. Please help! Am I going to be able to work tomorrow? Fault is logged under ref VOL053-9514885281962
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Adrian Faiers
(@AdrianFaiers) reported
.@BT_UK's adverts on @ClassicFM for their 'guaranteed in every room' 'Complete #WiFi' package seem to be just an indication of the limited range of their standard hub and the need to pay extra for a decent range. My partner can't get a reliable signal in the room next to her hub.
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Jill
(@LavenderFairy79) reported
@BTCare 2/2 why can't an existing customer. Out of contract, have the same deal a new customer can have? Full fibre 300 for £39.99 a month? Rob said you would rather lose a customer?!
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Adrian Faiers
(@AdrianFaiers) reported
.@BT_UK's adverts on @ClassicFM for their guaranteed in every room 'Complete #WiFi' package seem to be just an indication of the limited range of their standard hub and the need to pay extra for a decent range. My partner can't get a reliable signal in the room next to her hub.
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Dipu
(@dipu412) reported
@bt_uk £100 is a gimmick when you have to sign 12 month contract. After sales service is crap. Stay away from BT
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PiDDY
(@PiDDY__) reported
@bt_uk I couldn't get reliable internet over Ethernet with BT, buffering videos and connection issues in games. Now I'm with Virgin, not had a single issue
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Timus
(@Timus_) reported
@bt_uk WiFi is rarely the issue, it's usually poor Internet connection, I've had issues for a long time. Unfortunately, I don't have other providers in my area.
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Adrian Faiers
(@AdrianFaiers) reported
@BT_UK's adverts on @ClassicFM for their 'guaranteed in every room' Complete #WiFi package just seems to be an indication of the limited range of their standard hub and the need to pay extra for a decent range. My partner can't get a reliable signal in the room next to her hub.
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Disappointed Optimist
(@disappoptimism) reported
@michaelc1961 @mrjakehumphrey @btsport Nobody, he’s a peer and colleague of a female colleague bullied by viewers. Maybe you’ll pay attention next time when **** is going on and call people out for it as as
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Kate Waddon
(@KateWaddon) reported
@btbusinesscare trying to report that I haven't received an account number for my new business account - but I'm unable to access any online support without it. Bit chicken-and-egg. Please advise. Thanks
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Ｊｏｈｎ Ｃａｓｓｅｒｌｙ
(@DLbi12John_boy) reported
@bt_uk That's BT Sport. Says so on the screen. Every broadband provider except Virgin and Gigaclear use the same cables, connected to the old copper connectors that cause the dropouts. You are basically dissing your own network - the routers can only transmit the signal they receive.
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Gordon_H
(@chips1971) reported
@bt_uk Yes, everytime it rains our service drops from 45Mbps to about 3 or 4Mbps, but by the time the engineers call out the lines have dried out and they say no fault found
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Peter McGovern
(@PeterMcGovern) reported
Hi @bt_uk - I want to return some old kit to you. The returns packaging was apparently sent to me on 21/12/20 but I am still yet to receive it. I assume it has been lost or was never sent. Can you help please? Thankyou.
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Neil Carter
(@NeilCarter1984) reported
@bt_uk Twice I’ve been told an engineer would visit to resolve my constantly dipping out broadband signal, twice they haven’t attended. Very poor service
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Gina Wilkinson
(@Gina_W1lkinson) reported
@btsport @BTCare are you able to help? Can someone please arrange my refund for me?
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Reece ryan
(@Reeceryan14) reported
@bt_uk Service was restored next day. But the dropping out issues have been the last few days. I am assuming this is down to high volume of usage?.