BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Motherwell, Southwark, City of Westminster, Manchester, Oldbury, Wellingborough, Derby, Falkirk, London, Portsmouth, Edinburgh, Glasgow, Hackney and Brigg.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Motherwell |
Internet | |
| Motherwell |
Internet | |
| Southwark |
Phone | |
| City of Westminster |
Total Blackout | |
| Manchester |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kevan Pegley
(@kevanp) reported
@bt_uk Quick question to avoid waiting half-an-hour for phone support: we are transferring our BT broadband service to a new address—should we take the BT hub with us, or will you provide a new one at the new address?
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Paul Eaton
(@GannetPaul) reported
@rioferdy5 @btsport @bt_uk You don't seem to have any problem associating with a proven Xenophobic on your timeline though.
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UtdJim 🔴⚫️⚪️
(@utdjimuk) reported
@rioferdy5 @btsport @bt_uk Rio, you’re stuck in a weird media bubble and logic has gone out the window. You can’t ‘end’ something just by condeming it. One thing that might help is suitable consequences/punishment/ID etc - but just saying ‘hate is bad’ ain’t doing much 🥴🥴 it’s actually offensively token
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Colin Grainger
(@ColinAGrainger) reported
@bt_uk Have reported it and phoned every day. A guy from a contractors finally came yesterday and said a cherry picker had to be brought out to fix a wire on a telephone poll that can’t be climbed. He said it should be yesterday and promised to phone back after a quick job. He never did
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Sparks
(@xenriklive) reported
@bt_uk you are breathtakingly awful. You are very efficient at taking money, but not at actually delivering a service. I'm seeking legal advice. You can't stop blaming other suppliers for you inability to activate people's internet in a time like this.
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thisismylutterworth
(@mylutterworth) reported
@bt_uk Only your company can send a message that gives option to respond & when you try it errors!
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Nuka
(@ThisIsNuka_) reported
How can @bt_uk offer a StayFast guarantee, but also say that 48 hours of TOTAL OUTAGE must occur before compensation is awarded? Literally how does that logic work?
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Colin Grainger
(@ColinAGrainger) reported
@bt_uk I can’t write articles on my phone. My phone provider is also charging me extra for the extra 4g I am using . We both can’t use the mini hub as the signal keeps dropping out. We can’t print vital items and if we don’t get this sorted I’mnot only losing money but paying out extra
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Darren
(@daz_jowsey) reported
@bt_uk can you tell me what I need to do to cancel so I can change provider please? My broadband is useless now, disconnected more than it is connected. I've tried whatever I've been told by BT, no change.
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numero uno
(@Bigg_4L) reported
@MarcusRashford @btsport Down Rashy!
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Lee Montague
(@leemonts) reported
@England @wembleystadium @bt_uk I sent a letter to jimm'll fix it to meet and train with England before Italia 90 #dodgedabullet
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BlahBlahBlah
(@Str8UpGooner) reported
@rioferdy5 @btsport @bt_uk As much as I support this, I feel it will have no effect.
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MuppetReaper
(@MuppetReaper) reported
@bt_uk sent you a complaint 7 days ago about my installation that is due tomorrow (10th) still not heard from you
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lochsandglens
(@lochs_and_glens) reported
@bt_uk How about you pledge to fix my broadband?
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UtdJim 🔴⚫️⚪️
(@utdjimuk) reported
@MarcusRashford @btsport Is anyone gonna tell these guys you can’t ‘end hate’ by simply saying ‘it’s bad’ (or kneeling down before a game)?
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STATE AVERSE - No to corruption. No to coercion.
(@StateAverse) reported
@bt_uk Damn, you guys just ended trolling.
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boptimus prime
(@spacemonkey135) reported
@bt_uk my internet is gone fix pls
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Alf Bibby
(@alfbibby) reported
@MarcusRashford @btsport Unfortunatly as the people who boo when you take the knee shows it will never happen,
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marcus
(@marcusmark2019) reported
@bt_uk so damn disgusted that 5mins round the corner from me my ex can get gigafast fibre but my address can't... WTF!!!
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Izzie Clarke ⚡
(@IzzieClarke) reported
@bt_uk Our Internet has been down for 2 hours in the Leytonstone area but I can't check for updates as we don't have a landline. When will this be fixed? I've already had to cancel two meetings today and have a large work deadline for the end of the day.
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Colin Grainger
(@ColinAGrainger) reported
@bt_uk I checked in next street as it’s 200 yards away. He gone after an hour . I phoned yesterday pm as the report line was down for a few hours to present staff with awards. A nice guy told me last night there was no record on my account of cherry pickets being needed so he would add
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Ragnar (blue checkmark)
(@RagnarBelial) reported
@bt_uk Thanks, but that doesn’t help. I don’t have any free sockets in the cupboard. Quite disappointing as I found a dongle for Sky+ box, which is at least 9 years old.
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It’s your Wifi
(@isitmywifi) reported
@Caitlin_045 @bt_uk Sorry to hear that. We can help!
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Ragnar (blue checkmark)
(@RagnarBelial) reported
@bt_uk Are you just tweeting about sport or can you help with issues too? As in, is there a wi-fi dongle that would work with the TV Box, as I don't have the TV in the cupboard where the router and the line sit.
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Colin Grainger
(@ColinAGrainger) reported
@bt_uk . Day four. No landline . Mini hub only for wi Fi . One of us can’t work at all. The other is trying hard but the signal keeps dropping out
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Martin 🏴
(@MartinAbell17) reported
@bt_uk I’m not surprised. The service from BT is absolutely appalling.
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Jo Shirley
(@shirleybird1975) reported
@bt_uk what is going on with my complaint,no one seems to want to take ownership and resolve. Have been trying to get broadband installed since mid May, missed appointments, no updates and still numerous phone calls to you and still no connection. Shocking service 😡
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Zak Hadams
(@HadamsZak) reported
@rioferdy5 @btsport @bt_uk Rio please get in touch I need someone with a heart to help me out rn ! 🙏
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pam g
(@PGtwweets) reported
@defiaye @bt_uk My mum has shorthand & took detailed notes so I was able to raise the utter nonsense she'd been fobbed off with. Write everything down & explain you rely on it due to your disability. I was polite but pointed at their tactics for stalling investing the resources to fix it.
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Brave
(@defiaye) reported
@PGtwweets @bt_uk BT just don’t seem to care. They know I’m disabled & I’m starting to think they are discriminating against me. They know I’m vulnerable yet they won’t or can’t restore the service. I want them to be honest about kilwinning - my frail neighbours are having the same problem too