BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Northallerton, Glasgow, London, Newcastle upon Tyne, Sheffield, Birmingham, Southwark, Milton Keynes, Ilkeston, Dumfries, Cardiff, Woking, Redhill, Royal Tunbridge Wells and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Milton Keynes |
Internet | |
| Northallerton |
||
| Glasgow |
Internet | |
| London |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Sheffield |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Prof Elaine Chalus
(@EHChalus) reported
@RoryMuir3 @bt_uk Thanks, Rory. It's the variability of the connection that drives me crazy. The problem isn't the equipment and as all suppliers would still have to bring the broadband in on the same copper cabling to my house, I don't think changing providers would help.
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Prof Elaine Chalus
(@EHChalus) reported
@RoryMuir3 @bt_uk Thanks, Rory. It's the variability of the connection that drives me crazy. The problem isn't the equipment and as all suppliers would still have to bring the broadband in on the same copper cabling to my house, I don't think changing providers would help.
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Yulia
(@yulia_bulgakova) reported
@bt_uk However, that's not the problem, the problem is that you didn't ask the account holder whether they agree with the request to cancel the internet and only told on the day it's cancelled.
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KRC
(@mkrc82) reported
Terrible that @Eurosport are only showing speedway tomorrow on the Eurosport player and not on Eurosport channels. Why should we have to go online or pay extra when meant to be on Eurosport channel. Shame @btsport or @SkySportsNews didn’t still have it
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Jaliachar
(@jmellis1968) reported
Great. Even MORE Boxing on @SkySports 😳😳😳😳😡😡😡😡😡😴😴😴😴😴😴😴😴😴😴😴😴 Time to cancel and go for @btsport
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Mrs S
(@MrsS03307224) reported
@bt_uk @OpenreachHelp Hello, BT here. Another customer wants to take over the phone line at your address on 23-Jun-2021. If this is wrong, call us on 0800 500 288 before 2pm on 22-Jun-2021. Thanks.
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Prof Elaine Chalus
(@EHChalus) reported
@bt_uk Yes, I know these are wireless speed tests. Do I have to do them all wired to show you the the connection is still varying? I don't think the problem is with the equipment. I think the problem is with the line and capacity or cross-talk/interference. There must be a reason
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Fr Chris Phillips SSC
(@phillipsc) reported
@bt_uk Still having problems, but it’s not a BT line. It’s the whole home wifi discs.
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Dr Alan Cleary
(@alancleary3) reported
@bt_uk Why not just deliver a decent service?
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Fraser Lovie 🇺🇳🇪🇺🇬🇧🏴
(@FraxLo) reported
Interesting approach to customer service from @bt_uk today - simply hung up (twice) when the discussion got complicated. Might be time for a switch.
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Fr Chris Phillips SSC
(@phillipsc) reported
@bt_uk The service is fine. The problem is the discs themselves, which are sold by you.
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Robert Barkley
(@rbarkley82) reported
@BTCare when I pair my digital phone supplied free it says on screen Unable to make or receive calls. Does this mean the line hasn't migrated to digital service yet? And when would it be?
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Yulia
(@yulia_bulgakova) reported
@bt_uk There was definitely no contact and it was a complete surprise this morning when email came through saying the internet is shut down.
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James Kerr
(@JamesKerr4NEU) reported
@bt_uk I keep getting the flashing purple light on the hub. Have checked the cable and doesn’t seem to be a problem but having restarted 4 times still not working. Any help much appreciated. Thanks
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Anthony
(@BushiAntz) reported
Another great stream. Just to be ruined by @bt_uk. Sort your **** out 😐
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Southern Train girl
(@lafenmeniki) reported
@bt_uk Hi We has an engineer to come to fix a fault with our broadband where the hub was disconnecting from our devices we thought he fixed the issue,our devices are still connected to the hub but no internet and the hub is on blue
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the flower decorative
(@Vintage_BM) reported
Absolutely sick and tired of being fobbed off by @Plusnet @bt_uk @MartinSLewis can you help
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Robert Barkley
(@rbarkley82) reported
@BTCare Service is live on copper but got notification its going digital and took up the offer of the free digital phone. But it's never worked just says unable to.make or receive calls...
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FMEadster
(@FMEadster) reported
@JimG_FM @bt_uk Would both look better if they were further down like two wee ******* ...
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Tony Harrison’s Left Tentacle
(@RalstonBhoy) reported
@btbusinesscare Hi, took over an existing business contract existing owner lost the back up (assure) dongle, called the call centre and they can’t help with a replacement?
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Raquel Soares
(@kelra2002) reported
@bt_uk has there been broadband issues in Greenwich area? My broadband just stopped working this morning and I’m not sure if it’s just me or a larger issue in the area. Thanks!
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Julia Holland
(@JuliaHolland) reported
@bt_uk I have had a week of stalled email sending - and today can not send a range of important documents to solicitors. Please can you confirm if email problems are ongoing?
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Greg Atkinson
(@GregTees) reported
Despicable behaviour from @bt_uk. I replace an unlimited call package with a cheaper time-limited call package and they are happy to bill me for BOTH packages. Add things in & it’s charged immediately. Take things off, and it takes months to “action” or never happens. #cowboys
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Debbie 😷😷😷
(@DebJ7171) reported
@PizzaTimePetey @bt_uk Had it in my last house too. Never a problem.
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James Findlay
(@jfindlay88) reported
@bt_uk 😩😩😩 it's not easy being a BT customer
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Southern Train girl
(@lafenmeniki) reported
@bt_uk The lady we phoned earlier already did that and she did a scan on the hub and found nothing she said she was going to phone back on Wednesday to see if there was an issue hub went wrong after that
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David Smith
(@david_the_smith) reported
@btbusinesscare BT keep cancelling FTTP order - Original order Nov 2020 for Mar install - BT changed to 24 May and failed to attend - BT issued new order for 10 June and failed to attend - now new order issued for 28 June and Order tracker shows status "cancelled". Please help!
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Robert Barkley
(@rbarkley82) reported
@BTCare Haven't tried to be honest, never used it as the phone socket is no where near power, and all phones nowadays need power :(
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Englandtiff
(@Tifflovesdisney) reported
@bt_uk There is a problem with my broadband connection, every 20 mins or so it conks out, I restart the hub and eventually it comes back on, it is frustrating
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Yulia
(@yulia_bulgakova) reported
@bt_uk You should really close this loophole. In our case we know who requested it and why however it looks like it's easy for anyone to say they will move in to any house and just get the internet shut down. Please fix it for future customers!