BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Bristol, Barnet, Glasgow, London, Cardiff, Ilford, Southend-on-Sea, Haslemere, Nottingham, Birmingham, Normanton, Croydon, Wilmslow and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Bristol |
Internet | |
| Barnet |
Wi-fi | |
| Bristol |
Internet | |
| Glasgow |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Poppyblew) reported
@bt_uk Yes I know. We never made the call but coincidentally we had an O/reach engineer here that morning. If he used it to test the line, why should we pay. We've multiple clocks so no need to call the time line. We have mobile phones to make outgoing calls which also have the time.
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B.Y.2015
(@Andrew85823) reported
Is the service of BT mobile @bt_uk down today in Teddington (TW11) area? No internet since 11am
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Chris
(@Poppyblew) reported
@bt_uk Hi. Received bill this morning and confused to be charged for a call on 13 September to 123 which we never made.
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Ranbir Rai
(@RanbirRai87) reported
@bt_uk No fix to date from connections team @bt_uk. Still waiting for fibre to be set live. Not good.
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Machiavelli
(@EwanMetcalf) reported
Got out of the most unsatisfactory & toxic customer relationships I’ve ever had with @virginmedia felt liberated and excited to move over to @bt_uk …turns out they’re all the same, tell lies to sign you up, can’t deliver, why can’t anyone provide reliable broadband in #Leeds? 🤬
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Orchid Foxy 🦊
(@orchidfoxy) reported
Internet has gone down for no reason @bt_uk
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PJMosely
(@PhillipJMosely) reported
@bt_uk Well it should be - you were told not to move my line even your fraud team was involved! I’ve written to @anthonybrowne my MP it’s a disgrace how you treat disabled & sick people we’re not stupid I rang 5 times to stop it! You will get a complaint & ive written to ombudsman!
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Drew Spencer
(@kayperbeats) reported
But @btsport needs to figure out how to never ever put fans in a place where they can't watch their team because another game is in extra innings.
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Joe Fernley
(@fernleyj) reported
@bt_uk No. Problem is either first or second network hop so I’m the exchange. Engineer today closed the fault apparently without a fix. The image I attached to the first tweet demonstrates the issue clearly
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Machiavelli
(@EwanMetcalf) reported
Apparently it’s the house I live in fault? @bt_uk engineers tell you one thing customer service tell you something else I’ve had 6 complaints in 2 weeks engineers not turn up & now telling me I need to double my package price to resolve things…2 weeks in Pure Robbery
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Mr Nobody
(@MrNbdy101) reported
Ram it up your bollox Ian Darke you miserable, droning, horrible ****!!! What a ******! #MUNOMO #btsport #mctominay
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Tony Blaney🇺🇦
(@Tonyblaney) reported
@bt_uk my Internet keeps going down. Orange flashing. Really inconvenient while working from home.
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Mr.X_EFC_1878
(@Mr_X_EFC_1878) reported
@bt_uk Yes, ur colleague talked me through all the reset steps/power cycle etc but couldn’t figure out what the issue is, said “it was weird”. Really need it sorting asap as can’t work from home, home security won’t work (blink & ring)
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Guey-Mei Hsu
(@MeiKHsu) reported
@bt_uk paying that much money and getting no service for hours and days and empty promised that keep being postponed. Way to go!
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Jess Lynch
(@jessbian1990) reported
@bt_uk can you let me know why I can’t check my bill? When I click on my bt > your bills, the page errors and takes me back to a product page
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Mortgages With Joy
(@joymortgages) reported
@bt_uk you are seriously making my life hellish with your never ending catalogue of errors !! I’m going to need counselling soon 🤬
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Christopher White
(@cwhite1864) reported
@bt_uk are you aware of any landlines issues in the TS19 area? 93 year old lady with no working telephone at the moment
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SE25EaglesCPFC
(@eagles_se25) reported
@bt_uk Engineer came today @bt_uk however the internet signal keeps dropping . There is no way to report . The messaging app isn’t working and been on the phone for 2 hours . Appalling . A joke of a company .
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Drew Spencer
(@kayperbeats) reported
On balance, looking at the @MLB decision to move the playoffs to @btsport as a good thing. Timing was bad. And there are some kinks to work out, but the other night I was thinking about how existing BT Sport subscribers are now just one click away from watching a Baseball game.
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James Gould
(@Jimbogg) reported
@bt_uk hi BT, I was meant to get a reward card for signing up for your broadband but there is nothing in that section on the BT rewards part on your webpage. Help please.
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Chris
(@Poppyblew) reported
@bt_uk I'm going out now but will do it it later but we definitely didn't make that call. Never have, never would because it costs 50p!!!
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Bryan Kerr 🌚
(@BryanKerr7) reported
Hi @bt_uk internet still down can you provide an update.
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Alan Macleod
(@AlanMacleod14) reported
Day 72 since I ordered broadband from @bt_uk and still no connection, no idea when there might be a connection, and another level of ‘escalation’ that doesn’t go anywhere from the BT support team who seem to think it’s ok to just ‘call back in 10 days with an update’. #BT
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Joe Fernley
(@fernleyj) reported
@bt_uk No, ongoing. New fault and complaint raised. They cannot see the image I posted. Need BT or Openreach to actually fix the issue rather than say speed is fine and close. It’s been two months. Terrible.
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James Shaw
(@jdshaw777) reported
@brasense @btbusinesscare I would be careful signing up anyway. I have been without broadband for a week, promised on 3 occasions I would be called back and spent several hours on the phone and still no resolution
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🇺🇦 Shy Breeze 🇺🇦
(@ShyBreezie) reported
@bt_uk fix your cables, you're still using copper cables move to the fiber, you're going to lose many people if you don't get onto this, I'm so close to just move to virgin at least they listen to their customers
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John Porter 🇺🇦
(@Pieandapint) reported
@bt_uk It's reported, but your engineer won't come out until next week. I don't think he'll have too much trouble working out the likely cause of the problem, will he...
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SJ
(@TheSpudHead) reported
@bt_uk Yes please, so your team sent out a new router for us that came yesterday, however now we’ve plugged it in it’s just flashing orange and then purple. Any help please?
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Mark
(@Mark__Eadie) reported
In the process of leaving @skytv. Service and customer support indescribably bad. Going back to @bt_uk who we left several years ago but that was a mistake. Sky redefine “crap service” they really do. Shocking. We’ve put up with this **** for more than a year now.
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Stephen Robinson - greener, fairer Chelmsford
(@sj_robinson) reported
@bt_uk Well, I would have been doing video meetings at home but I couldn't as the network in Chelmsford has been unavailable for almost 24 hours!!