BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (62%)
• Wi-fi (14%)
• E-mail (12%)
• Total Blackout (6%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Walsall, Stowmarket, Halifax, Bagshot, Bridgwater, Southminster, London, Plymouth, Aberdeen, Waltham Forest, Blackburn, Hackney, Crawley, Wolverhampton, and Eastbourne.

City	Problem Type	Report Time
Walsall	Internet	16 minutes ago
Stowmarket	Internet	45 minutes ago
Halifax	Internet	57 minutes ago
Bagshot	Internet	1 hour ago
Bridgwater	Internet	1 hour ago
Southminster	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  me (@shenry1972) reported 7 minutes ago

  I'd like to thank @bt_uk for leaving my vulnerable elderly mother without a working phone line for almost a week and giving such atrocious customer service.

• 
  gary tordoff (@chinleyman) reported 9 minutes ago

  @bt_uk no internet AGAIN what is going on. Its nearly every day now, what are we paying for. Costing me to use my mobile data (Tesco) at least I can rely on that. How do I claim for the data I’m using and also a refund for not getting the broadband service I’m paying for?

• 
  namecantbebrank (@alreetson) reported 10 minutes ago

  @bt_uk @MoneySavingExp @MartinSLewis Why are you so aggravatingly poor at communicating and dealing with people who are made to use your services? Not choose, made.

• 
  Danyal Mustafa (@DanyalMustafa) reported 14 minutes ago

  At least 6 major Internet outages in under 2 weeks. Appalling treatment by your "support staff". I'd like a complaint sent to the CEO Allison Kirkby please. @btbusinesscare

• 
  Amit (@Amit72191182463) reported 17 minutes ago

  @btbusinesscare I have a BT business connection for the last 2years where my contract was ending on 6th August, 2026. I called to terminate the contract but I have been asked to pay until 16th August. Also, you charged a £18 disconnection fee. Why do I need to pay after contract?

• 
  TobyBailey - will follow back (@bailey_toby) reported 17 minutes ago

  @Steve__Paxton When I call my bank @firstdirect a person answers the phone. A person that wants to help me. They have a very swift verification process. And my calls usually take a maximum of 1-2 minutes. Love it. But then there are times I have to call @bt_uk …. Or Thames water. FML!!!

• 
  BudeBee (@_BudeBee) reported 20 minutes ago

  @bt_uk The person on 0330 1234 150 wouldn’t resolve the problem, cut me off while I was still speaking and rerouted me to a long queue for reporting issues.

• 
  shullup it worked out (@ClarkeDdmthe1st) reported 21 minutes ago

  @bt_uk now being told there’s a area fault that will take a week to fix?! A WEEK. Forget using this service and forget using @EE as providers. No urgency at all. Pathetic

• 
  Mat Oliver (@CrackedRearView) reported 25 minutes ago

  @VodafoneUK Nice to see my full fibre connection has wet itself. Not a hardware issue my end, and I never got a single drop with @bt_uk any works going on local to Elmswell Suffolk? This package isn’t cheap!

• 
  Amanda Llewellyn (@mandllewellyn) reported 26 minutes ago

  @btbusinesscare Done that - of course! And your colleague’s are unable to assist me as it’s “a known problem” and “the only solution is to create a new email address”.

• 
  Miss🐧Magellanic🐧 (@Magellanic80) reported 30 minutes ago

  Hi @bt_uk Need a bit of help please. I've been send 5 emergency backup line telephones, when I only need one. I'm regrestered as a vulnerable customer. How do I go about sending them back and stopping further deliveries. Thanks

• 
  SparkyDuck 🐸 (@SuperSparkyDuck) reported 32 minutes ago

  @bt_uk do your executive complaints team just ignore emails requesting I be contacted? Ive requested calls twice in the space of two days and neither have happened. My internet is still down. Its been 3 weeks. Sort. It. Out.

• 
  LEILA (@leeelor) reported 32 minutes ago

  @bt_uk hey, I’m having trouble finding my active account with you. When I log in with the email it always logs into an inactive account. Can’t find bills info etc etc. All info is my closed account before rejoining you. Can you help? Thanks.

• 
  John Adams (@JohnAdamsEbble) reported 33 minutes ago

  What a totally negative experience calling @bt_uk has been. I’ve been trying to cancel an order for a month without success. 12 calls, endlessly on hold listening to appalling music. NO ONE seems able or willing to revert the order. Complaint ref number C10003089417 @Ofcom

• 
  Gillian Smith (@GillianSmith16) reported 36 minutes ago

  @bt_uk @Beji218888 Your service checker is saying your system is down and your service centres won’t have any more information. This is 2026

• 
  The Wiz (@TheWizYouTube) reported 36 minutes ago

  @MadMonkeyGroup Crappy BT INTERNET!! @bt_uk full fibre is worse than the previous cheaper package we were on! £48.99 for nothing!! Called them, still bad... Probably best to look elsewhere where and cancel BT soon as possible!!

• 
  Damon Cochrane (@DamonCochrane1) reported 36 minutes ago

  @bt_uk @ee Both My BT or the ee app won't let me track my order. Both apps are crap.

• 
  Darren Whitehall (@darrenwhitehall) reported 39 minutes ago

  @bt_uk my mother phone line has a fault and it is not working I have brought new phones and this has not changed the issue. I need help as my mum has dementia.

• 
  Daniel Factor (@DanielFactor79) reported 39 minutes ago

  @DavidPi74336203 @bt_uk Refuse to pay. If they send balifts round tell them to **** off

• 
  madmax889 (@madmax889) reported 41 minutes ago

  @bt_uk So I have to pay to call you on a premium number from a non bt mobile (I don’t use the landline with you) for an issue your end as never had a problem logging in before.

• 
  Kerry Sumner (@MinsterStudios) reported 44 minutes ago

  @bt_uk very disappointed that no one has been in touch regarding my complaint or actioned anything at all. The executive team were supposed to get back to me yesterday

• 
  Ingleton Ian (@Ingleton_ian) reported 44 minutes ago

  @bt_uk Living in her own, remote location and currently no access to emergency services of she needs them.

• 
  carito brigante (@teddypomp) reported 45 minutes ago

  @btbusinesscare your customer care takes some beating I tell you I’d even say Evris customer care and delivery services is better than yours Absolutely appalling And as for your rude staff on the blower What a Wally he is

• 
  ABC (@charl32647) reported 53 minutes ago

  There is no doubt that @bt_uk are one of the worst customer service companies in the UK if not the world. A total joke of a business.

• 
  Pete Wright (@CSI_Pete) reported 54 minutes ago

  @bt_uk Hi. Is the offer to upgrade my broadband for £1 a scam? The “checkout broadband “ only button doesn’t work unless I alter my tv package which then starts a new 24 month contract. Seems everyone has the same issue. Seems a con to me then.

• 
  Loftus Rogue (@LoftusRogue) reported 55 minutes ago

  Moved into a new flat. I’d had trouble with my @bt_uk Wi-Fi in the old place, so this time I thought: let’s pop do it properly. I upgraded to a more expensive Full Fibre package. Foolproof.

• 
  David Keight (@dkeight) reported 55 minutes ago

  @bt_uk We are currently leaving BT business contract after being a customer for decades. The last straw was a botched order for fibre broadband ending with a case via Ofcom, and our move to another supplier. BT then closed our account and appear to have blocked our online a/c

• 
  Chris (@tringgooner) reported 57 minutes ago

  @bt_uk I think anyone would be unhappy don’t you? Messed around, then asked for a £20 deposit to that you will hold onto for up to 6 months. It’s a bloody disgrace. That is no way to treat any customer. And you know it.

• 
  Kev Kirk (@kevkirk76) reported 60 minutes ago

  @btbusinesscare why am I STILL being billed when our service ended 17/7 and we’ve paid the final bill. Now being billed for another month. Your billing department manage to ***** up every time we’ve used BT.

• 
  Peter Old (@HamPeasyStottie) reported 1 hour ago

  @bt_uk I have phoned twice but the issue is still unresolved. I still can't log in