BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Slough, Ilkeston, Portsmouth, London, Manchester, Croydon, Nottingham, Southwark, Edinburgh, Seaford, Ilford, Bristol, Glasgow, Inverness and Saltcoats.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| Ilkeston |
Wi-fi | |
| Portsmouth |
Total Blackout | |
| London |
Phone | |
| Manchester |
Internet | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Craig
(@MikeC12) reported
@bt_uk Done all that over a year ago but when we are in the room with the 2nd disc it signal is crap and it has only just started like this
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Lee
(@LJARNOLD100) reported
@bt_uk Never would have BT the Isle of Wight even if it was free. CRAP SERVIVE ON THE ISLAND, RUN BY IDIOTS. They let me down and I have been with Sky ever sine. CRAP MANAGEMENT ON THE ISLAND
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Imran
(@Imy002) reported
@nowtvhelp The team cannot provide an update as they say the issue with bt to fix. Bt say they cannot update as I'm not their customer. Can you please work together to sort this out. This has cause significant disruption to my WFH situation. @bt_uk
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Imran
(@Imy002) reported
@bt_uk Can you please update the service provider on the ETA then. Now tv cannot give me any update because YOU the provide the line and have not given them an update. Somebody needs to take responsibility for this issue.
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Jonathan Evered
(@jonathanevered) reported
@bt_uk Summary of your sorry attempt at providing a service waiting for you in your inbox.
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Tim Kell
(@tim_kell) reported
@mattdenchfield @bt_uk @BTCare Sorry Matt, I only just got this, your broadband must be really slow.
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Mark Gregg
(@Greggsy2324) reported
@Stuart_PhotoAFC Great clarity on those pictures. I felt it was a penalty yesterday for sure. Was watching on @btsport so called “HD service” gotta say it’s garbage
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Mareen Anthony
(@Mareen_Anthony) reported
@bt_uk No i have not but stuck in a bit of a dilemma. I cannot afford to be without internet for two days because of work and 4 year old. If their engineer visit fixes stuff on 2nd then i may have to cancel and hope the service is fine for next 18 months.
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PrettyFlamingo
(@PrettyFlaming10) reported
@bt_uk Hello. I received a letter this morning informing me one of your customers was taking over my phone service. It offers a cancellation of the order - and was told on transfer to the order department that this wasn't possible. Can someone get back to me, please?
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Kristy Louise
(@KristyLouise87) reported
@bt_uk It’s always dropping / slow, the engineers have said nothing can be done
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Footyfan2000
(@Footyfan20001) reported
@Dankeane1980 @btsport what's the problem?
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Jonathan Evered
(@jonathanevered) reported
Day 6 with total loss of service from @bt_uk @WeAreOpenreach Fiber is totally dead so no access to internet or phone calls. Can't even dial 999 on it in an emergency. Luckily I get occasional mobile phone coverage (not from BT) so I'll use that if I need an ambulance.
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Geoff Ramm
(@GeoffRamm) reported
@btbusinesscare Currently experiencing the worst cx via your inept online help system @btbusinesscare @bt_uk
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hayley king
(@littlemissking1) reported
@bt_uk perfect for trying to home school children!!! - We've tested your service and found that your broadband service is being affected by a problem in your local area. Network issues are usually resolved in 4 hours.
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Craig Gray
(@MrCraigGray) reported
@matthewj19 @SkySports @btsport Do you have a time machine back to the 90s then👀👀 With you on pl being boring at present, governing bodys doing everything to slow it down
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Ryan Read
(@ryanread678) reported
@bt_uk had an engineer out on Friday make the problem 10 times worse I want to end my contract with no early exit fee your internet is a joke even your app don't work #virginmedia for number 1 BB
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𝘱𝘳𝘪𝘯𝘤𝘦𝘴𝘴 𝘣𝘦𝘵𝘩 👸🏻✨
(@borntobebeth) reported
@bt_uk hi, i paid £8 for a bt wifi public hotspot and its all of a sudden cut out and wont let me connect? can i have a refund on this?
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Jamal🇲🇦
(@JordanH66637331) reported
@bt_uk I just got off the phone to your customer service as I just signed up for your broadband and having problems with the connection and received the worse service
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Dave Johnson
(@GiordieLad) reported
@bt_uk This is indeed a horrible company to deal with. You must cancel your direct debit immediately you decide to leave BT. They tell you they will refund you easier if you leave your direct debit in place. Lies, I’m still waiting weeks after leaving BT.
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Imran
(@Imy002) reported
@bt_uk @nowtvhelp can you please provide me with an update on the broadband outage in in L8 area on going since last Wednesday. Both now tv (who I have broadband contract with) and bt (who provide the service to now tv) are unable to provide any update/ETA for resolution.
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Sophie
(@Soph_connolly) reported
@bt_uk @OpenreachHelp 2 weeks ago you came to my house to fit fibre&caused thousands of pounds worth of damage by bursting a pipe under my floor.I'm still waiting for a phonecall back& replies 2 my emails(I've rang over 10 times now!)If I owed you £££s it'd be a different story!
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Mike. Stay at home. 3.5% 💙 🐝 🏳️🌈 🇪🇺 🖤
(@mikecornes) reported
@bt_uk Hi @bt_uk issues returned last week and another @OpenreachHelp engineer came out and this time bypasses the existing internal wiring with a new cable from the junction box to a new socket. My connection is STILL dropping out! 😤🤬
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Nirav Hathi
(@niravhathi_) reported
@bt_uk Your forum moderator suggested a fix by end of Feb. We are past that with no fix. This is becoming ridiculous. Remember we pay for this and it is a part of the BT Broadband proposition
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Rob Rossiter@RugbyCubzNI
(@robrossiter2) reported
@Mandymo4 @bt_uk I had same issue a couple of weeks ago, rang them, complained, they gave me 40 quid to go get a dongle.
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Footyfan2000
(@Footyfan20001) reported
@jamadan_dev @btsport weird, mine works fine. what was the problem and on what device?
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Paige 📚🎮
(@pseveruscarter) reported
from
Sudbury, England
@bt_uk hello. We were due to have our engineer out today between 8-1 to fix our Internet which we have been told is 95% in amber and working at the worst rate. I have had a text at 10:19 claiming that our service is back to normal, but no engineer has knocked on the door (1-)
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Gincairn
(@Gincairn) reported
@bt_uk which marketing exec thought it would be a good idea to use music from a song called "bad guy" in your adverts? Kind of seems like negative advertising, probably an accident but not a great idea for sure, now I automatically link BT with Bad Guy (the phrase not the song)
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Allan
(@MobRoolz) reported
@bt_uk I'm supposed to get Fibre installed on Friday 5th March. All outside work has been done but I got a text on the 24th of Feb saying they need to cancel because of lockdown (despite the appointment being made during it), and I'd get a text in 48 hours, but heard nothing.
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@murraynessie
(@murraynessie) reported
@bt_uk When is Open Reach / fibre optic broadband reaching some areas of zone 1 in London? I've registered my interest but looks like it could be a long time coming as in years?! I may as well move to the countryside. The quality of MS Teams calls whilst wfh are shocking. Send help!
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Sir Gini Wijnaldum
(@LiamS6Times) reported
@bt_uk LISA! Every single adviser is telling me this! Never ever happen. Confirm this complaint is still open and a manager has accessed the complaint/account since last time we spoke 1 or 2 weeks ago.