Is BT (British Telecom) having an outage?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

July 17: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:30 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (63.53%)
  • Phone (13.16%)
  • E-mail (9.02%)
  • Wi-fi (7.14%)
  • Total Blackout (5.64%)
  • TV (1.50%)

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Kobrakid80
    x-rachel-sarah-x (@Kobrakid80) reported


  • MyHeadHurts3
    Customer (@MyHeadHurts3) reported

    @BTCare @Ofcom Actually, no she can't. I can't e-mail any @btinternet e-mail address, including the postmaster, due to your filter settings. And while I agree the postmasters shouldn't be ignoring me, they are. Which is kind of the issue here, isn't it?

  • Stevonic
    Steven Nicholson (@Stevonic) reported

    @BTCare Two activation dates and still not turned on! Engineers cancelling without even informing me and just passed around like a joke when ringing up. If new customers are treat like this Its beyond me how bt are even trading

  • leannerelf
    Leanne Relf (@leannerelf) reported

    @BTCare I still haven’t heard anything about this! Can I have the email address to send a further complaint in writing please?

  • zaraaw
    Zara A Winstone (@zaraaw) reported

    @BTCare You seem to be ignoring what I'm asking. I want to become a bt customer. I do not want to have anything to do with talk talk. I want to know if I can install bt Internet at my flat

  • reastty
    Robert (@reastty) reported

    @BTCare How very convient!! Just don’t understand how the service can be ok but there is no broadband in the house. If you were in my position would you be confused?

  • DGS120
    David Graham Scott Ⓥ (@DGS120) reported

    @BTCare Has there been a problem affecting Caithness in the north Highlands? Many people seem to be offline and phones down over last 24 hours.

  • zaraaw
    Zara A Winstone (@zaraaw) reported

    @BTCare You can't know if there is service to my postcode? What if I place an order and you tell me you can't provide Internet to my flat?

  • nicolee048
    Nicole Emerson (@nicolee048) reported

    @BTCare Yep bad isn't it and that's if we get it although every one else around us has fibre is

  • reastty
    Robert (@reastty) reported

    @BTCare So presumably as BT can’t provide a reasonable service I am free to cancel the contact with immediate effect and have no penalties? I think if I cancel the broadband the phone contract will also be cancelled.

  • Glawseagle
    Glawseagle (@Glawseagle) reported

    @BTCare yep .... useless .... no good whatsoever .... I have found a solution myself

  • zaraaw
    Zara A Winstone (@zaraaw) reported

    @BTCare You can only assist me with placing an order to become a bt customer, including confirming I can get it problem free at my address, if I am already at customer? Are you taking the piss?

  • MyHeadHurts3
    Customer (@MyHeadHurts3) reported

    Dear @Ofcom , my e-mail address has mistakenly been added to @BTCare 's spam filter, which means I am unable to contact my landlady, who is a BT customer. I have been contacting them for weeks now, but they keep ignoring me. Any advice please?

  • shazzymeese20
    sharon (@shazzymeese20) reported

    @BTCare what's up with the broadband NP20. Been ongoing since Thursday! Ridiculously slow! Sometimes not even connecting

  • b4ngali
    b4ngali (@b4ngali) reported

    @BTCare hi, I keep getting calls from “055 48” not answering as I’ve never come across this, what is it?

  • ccbathnes
    Council Connect (@ccbathnes) reported

    @DuncanHounsell @bt_uk @bt_payphone @BTCare @kan You would have to report this issue to BT directly. Thanks CC

  • josdicky
    joe williams (@josdicky) reported

    @BTCare Yes - I was going to change broadband supplier, but have sinced changed my mind and decided to stay with you. Been trying to tell you thst for 2 days, but I never get the chance to speak to anyone!

  • SeechRobin
    Robin Mukanganise (@SeechRobin) reported

    @BTCare My internet has been slow for a week now. I am getting a ping of about 780ms, down speed of about 2mbps.

  • willlad1
    Will Jones (@willlad1) reported

    Where the fuck will Manchester United fans watch Juventus now @btsport has lost the serie a rights ??

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 49Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

    TMCC (@TMCC_UK) reported

    @BTCare Yes - we are based in Epsom and are about the only office without fast broadband but BT won't address the issue. As a digital agency it's causing us issues

  • Blastiel
    Blastiel (@Blastiel) reported

    Hey @BTCare just wanted to throw out the opportunity for you to try and retain a customer who isn't getting 10mb of his guaranteed 32mb speed which you don't want to fix, why should I keep giving you £60 a month when @Plusnet only want £30!

  • clairesargent
    Claire Sargent (@clairesargent) reported

    @BTCare PS I already called customer services and selected the ringback option. Then got a call back that rang for 0.001 seconds - I had the phone in my hand, and still didn't have time to answer it. I guess that's one way to clear your ringback queues.

  • cookieskrispies
    Paul (@cookieskrispies) reported

    @BTCare They can’t find any fault because it’s intermittent. I promise I have better things to do than moan about the unusable BT infinity. This morning so far it works. It is an absolute disgrace though.. immoral ar best to fine me for leaving a service I can’t use?

  • jasonpickup01
    Jason (@jasonpickup01) reported

    @ManUtd ARE YOU ACTUALLY SERIOUS THAT THIS ISNT AVAILABLE IN THE UK WTF is this shit it’s a joke, I pay month in month out for SKY SPORTS, BTSPORT and still I can’t watch my football team because American television get more rights than us and now MUTV APP isn’t even out in the UK WOW..

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 38Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • geykyn
    George Eykyn (@geykyn) reported

    [email protected] Your email server is constipated, BT! Please clear this tedious blockage. As a volunteer I am sending emails out to help other people, who have asked to receive them, and you are blocking this! It's well documented online. "Error 421". Acknowledge and fix it.

  • DomPezza
    Dominic Perry (@DomPezza) reported

    @BTCare is there any reason why the WiFi on my phone should constantly cut out? Or a solution to this problem? It’s highly annoying and is wasting my data! Hopefully you can help.

  • darren_beach
    Darren Beach (@darren_beach) reported

    Watching #TheBigMatch revisited on @btsport. 1977, Chelsea v Blackpool, 2-2, terrible ref. It's a year before Clive Thomas famously blows the whistle half a second before Brazil score the winner against Sweden in WC78, but the same happens to Chelsea. And no-one bats an eyelid.

  • TheBadSnail
    Brian Nicholls (@TheBadSnail) reported

    @BTCare must be the worst internet provider out there every night it goes off and they charge around £55 for this rubbish

  • ItTakesTwoxx
    Marion (@ItTakesTwoxx) reported

    @Mr_Ree_ @BTCare Textphones mean the person can communicate directly to another person with a text phone Ree .. its a service the NICS provide to our customers with hearing difficulties ..

  • SarahKBurton
    Sarah Burton (@SarahKBurton) reported

    @BTCare @BTCare Check out the picture! My broadband went this bad last week, won't even load emails, 1st time I phoned he said fault on line, chased it up and they cut off. It's not fit for purpose.

  • richied1927
    Richard Davies (@richied1927) reported

    @BTCare No you were more interested in trying to get me to sign up a new deal instead of resolving the problem.

  • nathammond
    nathammond (@nathammond) reported

    @BTCare been a customer for over 10 years, and appalled by customer care over a phone bill problem. Spent hours on phone/chat trying to sort it out, and still my line was cut off. Totally unreliable operator. Way to send a faithful customer to the competition!

    Davidwhite (@HDHTAZ) reported

    @BTCare is there a problem in Sheffield 2 area. I’ve been getting 1-5 mbps for last 3 days. I pay for infinity. Never get it.

  • runhappyally
    Ally Young (@runhappyally) reported

    @BTCare TV just buffers, couldn't watch world Cup, can't get a signal in bathroom. All since we switched from Sky :(

  • deeniereid
    Georgina (@deeniereid) reported

    @BTCare No still not working :(

  • sjhowlett
    Sharon J Howlett (@sjhowlett) reported

    @BTCare my phone handset has gone wrong for the 3rd time. The volume doesn’t work again. Phoned the help line to be told my warranty ran out 5 months ago, my contract is for 18 months. They can’t supply me with another phone because its the 3rd time this has happened.

  • SquirtTheCat
    Squirt McSquirtface (@SquirtTheCat) reported

    @BTCare Ok I'll see if the page gets updated. For info, was just chatting with a customer service representative about this. She very abruptly left the chat without giving any assistance. Customer service? Not delivered on this occasion.

  • shelly2202
    Shelly (@shelly2202) reported

    @BTCare disappointed that my elderly mum can’t cancel BT sport off her package online and call centre only - she can’t hear well and it can only be done by phone - think she will be cancelling entire package #brandnewcustomers only it feels like

  • cookieskrispies
    Paul (@cookieskrispies) reported

    @BTCare There is no point. Done that before and they cannot fix it. However despite this shocking unusable service you are happy to fine me for leaving after being a BT customer for 20+ years. Can you please just fix it for last week before I leave? Thanks

  • clazzy70
    Claire Sinclair (@clazzy70) reported

    @BTCare 24 mins waiting for my call to service centre to be answered. Still no joy. Total joke

  • annarr
    Anna Knight (@annarr) reported

    [email protected] still have ridiculously slow internet 10 days after we first reported it. Why is it so difficult to get this sorted? Why are we paying for such a terrible service?!

  • SquirtTheCat
    Squirt McSquirtface (@SquirtTheCat) reported

    @BTCare Broadband has been down in AB54 all afternoon. BT service check site says it's expected to be fixed by 05.33Pm. Presumably that should be 05.33Am. Can you clarify? Any info / updates appreciated

  • Mr_Ree_
    Mr Ree ッ (@Mr_Ree_) reported

    @mrst43 @BTCare No, it's something I've approached him about. But my Dad (rightfully) thinks he should be able to deal with his own problems as he's of sound mind. It's a basic right of any human.

  • Fiona2210
    Fiona2210 (@Fiona2210) reported

    @BTCare When I change the channel it improves for a short time and then goes slow again. Tonight it has again ground to a virtual halt :(

  • nobbybray
    nobby bray (@nobbybray) reported

    @Kelvin_Tatum @btsport Kelv mate this is why speedway is in trouble this meeting was never a runner you even started tonight by saying rain was due earlier mate that was forecast for tonight this morn fans get pissed off when it's left to the death

  • steveb_2011
    Steve Burry (@steveb_2011) reported

    @BTCare Kinda missing the point there Dean. Cancelling 3 hours into an appointment when the engineer didn’t even show up, surely the ‘issue’ would have been known about before today if he knew not to bother coming? Also the issue hasn’t affected our neighbours who have BT internet - Hmmm

  • apiximages
    📷 apiximages (@apiximages) reported

    GUTTED no speedway on @btsport tonight. However, loved hearing @Kelvin_Tatum answer questions. Never met him but top fella for sure and always provides insight, and articulately spoken.

  • Alex_Mulcrow93
    Alex Mulcrow (@Alex_Mulcrow93) reported

    @btsport Wish it would rain in Medway. Like a bloody drought down here. Tumbleweed everywhere...

  • CarlGreen6
    Carl Green (@CarlGreen6) reported

    @BTCare Absolute travesty of the highest order. Because of these circumstances and the appalling customer services we will never ever use BT again. I will also advise all my colleagues to avoid BT at all costs.

  • BillyTreas
    Will Treasure (@BillyTreas) reported

    @BTCare @OpenreachHelp @Ofcom Nope just a simple phone line!! Some but not all.. no logic to which have and don't.. it's always excuses but NEVER an explanation.

  • CarlGreen6
    Carl Green (@CarlGreen6) reported

    @BTCare Because of this horrendous service and the actual service we pay for not been available, we decided to cancel and go with another provider. We were then told by BT that even though they were not upholding there end of a contract we still have to pay cancellation fees!!!!

  • CarlGreen6
    Carl Green (@CarlGreen6) reported

    @BTCare Only to be fobbed off again. Then when asking to make a complaint we were told that that dept would call us back. GUESS WHAT?..... they never. Then after all of this we then get told that our home move would be active 3 weeks after move in.

  • cookieskrispies
    Paul (@cookieskrispies) reported

    @BTCare No, I can’t. It’s not working again tonight. So another £100 coming BT’s way. £600 total. It’s beyond a joke. I would run a speed check but it’s that bad I can’t even connect to do the check. Why is BT service so bad?

  • ItTakesTwoxx
    Marion (@ItTakesTwoxx) reported

    @Mr_Ree_ @BTCare Ffs thats ridiculous in this day and age when the legal requirememt is on business to provide adequate facilities for people of all abilities .. they should offer a text phone service Ree

  • H4ppy5wim
    duncan evanson (@H4ppy5wim) reported

    @BTCare Thanks for the link. Seems to me like the device I have may only be suitable to service a family of 4 if I split the SSID. Doesn’t sound like a suitable device to me

  • lizarevell
    liza rakovic (@lizarevell) reported

    @alstewitn @bt_uk @BTCare irritating little monopolistic [email protected] they prey on those that have no other choices..the worst kind of business practice

  • mossbozz
    Moss Augustus (@mossbozz) reported

    @BTCare Im on the phone to BT now. I am fed up with such a slow connection tjat cuts out 3 times a day. I want to swap to @SkyUK as the estate all tell me how great skys service is!

  • MiikeyNuge
    Michael nugent (@MiikeyNuge) reported

    @BTCare Thank you very much for your help! I apologise for the abruptness but this process has been a little painful so far