BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Leeds, Chepstow, Banchory, Hackney, Bristol, Dunoon, Newham, Luton, London, Glasgow, Bracknell, Batley, Liverpool, Poole and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Wi-fi | |
| Chepstow |
Internet | |
| Banchory |
||
| Hackney |
Internet | |
| Bristol |
Internet | |
| Dunoon |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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jt
(@judes_t) reported
@jamclarkey @bt_uk @OpenreachHelp Yes l get that it's a bigger picture but l have an elderly Mum who keeps getting cut off on the phone cos the broadband drops. My issue is that it's being rolled out without the smaller issues addressed, let alone in rural areas with poor or no mobile signal.
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Name cannot be blank
(@hewhoodareswins) reported
@bt_uk Ok If I cancel my direct debit now I will pay it on the app and probably just continue paying it that way going forward
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jt
(@judes_t) reported
@bt_uk I need the industry to pause and see this is not easy OR SAFE for every home right now! There are issues. There is a lack of knowledge in those dealing with customers (apart from David who helped me from BT... he actually listened).
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Helen Hartley
(@helenhartley73) reported
@bt_uk is your broadband service down in Failsworth, Manchester at the moment?
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Leigh
(@Leigh987654) reported
Renewed my internet with @bt_uk but they made two errors while installing it & apparently can't send another engineer until tomorrow.I can't work until it's fixed & their policy is not to compensate lost earnings.I'll literally have to choose between paying bills or mortgage 😭
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🌗🌍 MrsC 🌎🌓
(@Mairebc) reported
@BTCare internet gone down this morning. Contacted BT. External problem might not be fixed until 29th Dec. Not good as it also means TV apps all down as well
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MahdiBena
(@BenadjalMahdi) reported
@bt_uk My internet is experiencing extremely high ping and is very slow, it's been like this for 2 days now?
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Leigh
(@Leigh987654) reported
@bt_uk You've left me without internet for 2 1/2 days because of two errors made by you & your engineer. I can't work until it's fixed and your policy is apparently not to compensate loss of earnings. I literally cannot afford to pay my mortgage and bills this month.
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Dan
(@JazzFlautist) reported
@bt_uk Had long involved call from bt security needing to make me more secure. My laptop couldn't open their help site. Said they'd fix it externally but would need to disconnect my broadband for the next 72 hours... over Christmas! ?? Really?? Looking to change supplier!
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Jacquie Lawtie
(@JacquieLawtie) reported
@bt_uk I've sent you a message, I'm not holding my breath for a resolution but I appreciate your response
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🌗🌍 MrsC 🌎🌓
(@Mairebc) reported
@BTCare internet gone down this morning. Contacted BT. External problem might not be fixed until 29th Dec. Not good as it also means TV apps all down as well
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🌗🌍 MrsC 🌎🌓
(@Mairebc) reported
@bt_uk I’ve just read your pinned tweet. Let’s hope it is fixed sooner, we pay enough for the service
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Lanternfish
(@Lanternfish5) reported
@bt_uk We'd really like to, but you've left our community with zero connectivity (internet, phone, mobile network) for FOUR WEEKS. Please restore connectivity as a matter of urgency.
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Max
(@MaxJamesMackay) reported
@bt_uk We’ve now reordered but very unlikely to come before the new year. So we have no option to work. We have vulnerable family so can’t work in a cafe. Wife is self employed from home so she’s had to cancel work and I’m taking days off
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Geraint Davies
(@grdavies01) reported
@bt_uk I have had an email and text saying I need to return my faulty router or I’ll get charged. I did this week commencing 6th Dec. I’ve tried your web chat in the app but it wasn’t working. Can someone please help me as I don’t want to be charged
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Steve Boyes
(@SteveBoyes4) reported
@bt_uk hi is there a problem with BT Broadband in LA13? My router displays orange light
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Alix Taylor
(@allypallyDB) reported
Signed up to @bt_uk after a total nightmare with @TalkTalk . BT wanted £127 to set up. Called to cancel when they told me that. Now getting texts saying they plan to come set up on Christmas Eve. Don’t waste your engineers time. @SkyUK I choose you! You better not be ****!
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Max
(@MaxJamesMackay) reported
Absolutely appalling service from @bt_uk - Told by the engineer we’ve been misold the ultrafast broadband and can’t install. Need to start everything again can’t say when we will have WiFi again but probably weeks… ….when we work from home. In a pandemic.
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Lanternfish
(@Lanternfish5) reported
@bt_uk @bt_uk It's now been 4 WEEKS that you have left our community without internet, phone or mobile signal. What date can we expect to see an actual engineer actually come to the village to fix the problem? Tomorrow? @Ofcom
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Steve Boyes
(@SteveBoyes4) reported
@bt_uk Is that a factory reset once the issue is resolved?
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DStruct
(@DStructUK) reported
@bt_uk Had Fibre900 a month, if that, started off seeing my speed on speedtest are a very solid 900+. Now it instantly peaks at around 600 but very quickly declines down to 300 before the test finishes. Very disappointing. Also Ive tried disabling WiFi hotspot for weeks, errors.
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LMWaesthetics
(@LMWaesthetics) reported
@bt_uk shocking service.. waiting 5 weeks and 4 failed attempts to connect phone and internet to my business premises… also no ‘complaint return calls’ as promised👊
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Charlie Anderson
(@andersoca) reported
After 5 years of not being a @bt_uk customer, good to know not much has changed. First action as a returning customer.... is to raise a complaint even before I have service due to missed install. Wonderful!!
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Alexandros
(@alexandros_mma) reported
@bt_uk Service costs way more than it should as it is, least you can do is help out.
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Pete
(@peet74) reported
@bt_uk No, but I can’t do all that I need to do on a small phone screen. This is the second time in a matter of weeks that the emails have been down and it’s very frustrating!
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Conrad Braam🤖
(@zaphodikus) reported
@christovskia @OpenreachHelp @bt_uk I know what that feels like. Had a split pair on our copper here, and took ages to find, along with double termination we do on my side of the line in the house, that one made me look stupid. It's a proprietary system, hard to troubleshoot.
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Max
(@MaxJamesMackay) reported
@bt_uk Yes, we entered our postcode and was told it was available when we bought it. When it come to installation we were told we were too far away from the green box to have it, and had no option to put us on another service and would have to reorder.
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jt
(@judes_t) reported
@bt_uk Did anyone check my Mum, who you can see is a heavy landline user, had a mobile before the switch? No... what was she meant to do in an emergency if she didn't have one? Would you have offered her one for free for emergencies? You need to check with people first.
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Louise Edwards
(@loued52) reported
Hey @btbusinesscare how do I submit a complaint please? We’re getting bills sent to us for the previous owners & we don’t use your services. The call centre was horrific to deal with - they wouldn’t deviate from their script & couldn’t help me at all!!
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Lesley
(@lesley219) reported
@bt_uk @WeAreOpenreach can you explain why you closed an ongoing complaint? Was it because we were getting too close to the bone of what you were doing? Or were your people no good? And how can you say there wasn’t a problem when you’ve dumbed down our speed?