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BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

June 5: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 64% Internet (64%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 6% Total Blackout (6%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Cramlington, City of London, Milton Keynes, Swindon, Weymouth, Bangor, Rye, Matlock, Beckenham, Worthing, Westbury, Preston, Aviemore, Hackney, and Wilmslow.

CityProblem TypeReport Time
Cramlington E-mail 2 minutes ago
City of London E-mail 2 minutes ago
Milton Keynes E-mail 3 minutes ago
Swindon E-mail 7 minutes ago
Weymouth E-mail 7 minutes ago
Bangor E-mail 9 minutes ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SeanLlangynidr
    SeanMynyddLlangynidr 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇮🇪 🇵🇸 (@SeanLlangynidr) reported

    @bt_uk I must have spoken to at least a dozen guides over six weeks, spent well over 20 hours of my time listening to lie after lie after lie, and crap muzak. Being told that I have informed BT that problem has been fixed three times is sickening. I've got absolutely nowhere. I'm done.

  • Jessica67669786
    Jessica (@Jessica67669786) reported

    @ArmchairAdml @bt_uk this elderly gentleman has been a loyal customer for many years. He is now out of contract paying an extortionate price. Surely you can assist him in obtaining a reasonable priced package for his needs, and perhaps issue a refund for out of contract price hike?

  • JonD_Chadwick
    Jon Chadwick (@JonD_Chadwick) reported

    @bt_uk Hi, still huge problems with BTID and BT email. This has been going on for weeks. Endless phone calls, nothing ever gets fixed. What is going on? Who do I speak to to get this fixed?

  • MissSatanism
    DemonicSuccubus (@MissSatanism) reported

    Nah @bt_uk you’re having a laugh. They finally turn up nearly 3 hours LATE! Why is it so difficult for you to have HUMANS answer a phone? Stop automating your **** with AI voices and options. It’s a piss take.

  • AnniePShoreham
    Ann Palmer (@AnniePShoreham) reported

    @bt_uk I’ve made a complaint already. Hopeless. Not your fault I know. CEO next then. 😬

  • em_doapsi
    Emma (@em_doapsi) reported

    Whoever owns the local mast… @bt_uk needs to fix it because it is now constantly cutting out. I use my mobile phone as a landline too so it’s inconvenient. I have been with two networks and same issue so it’s deffo local mast.

  • Jessica67669786
    Jessica (@Jessica67669786) reported

    @ArmchairAdml @bt_uk this elderly gentleman has been a loyal customer for many years. He is now out of contract paying an extortionate price. Surely you can assist him in obtaining a reasonable priced package for his needs, and perhaps issue a refund for out of contract price hike?

  • UppaRocket
    Rocket (@UppaRocket) reported

    @bt_uk can't get into my account ever since you updated your system, so my bill is now overdue due to your issues

  • GraemeDavis
    Graeme Davis (@GraemeDavis) reported

    @bt_uk Thanks for responding. The situation is crazy. I just want to cancel and not rebook an engineer visit. It should be simple. But instead spend an age on the phone and escalate? It’s disproportionate for a simple task.

  • chartjohn30
    John Davis (@chartjohn30) reported

    @bt_uk As a Broadband customer of 16 yrs I have been very pleased to access inclusive hotspots when other services are not available. Yesterday I tried to use one. Put in user and passw, fine, but... (1/4)

  • karenbadcock
    Karen Badcock 🕷🇦🇫🇺🇦 (@karenbadcock) reported

    @bt_uk is it possible to speak with someone about serious internet issues in surrounding areas since major roadworks began? I also have a router to return - how is best? Thanks.

  • RichardLatto
    Richard Latto (@RichardLatto) reported

    @bt_uk Hello. Your email seems to be down on browsers. Keep getting the message "Unable to validate the information provided" when trying to login?

  • simboman
    Simboman 🇬🇧 🇺🇦 (@simboman) reported

    @stokeygurl @bt_uk Sadly, BT are fobbing you off. This is a known issue and clearing your cache won't work. If it does by all means come back and update us. I've calIed 150 several times now about this issue and no resolution. I have asked for a paper bill and 7 days on and I'm still waiting.

  • goatteeboy
    Ian P (@goatteeboy) reported

    @bt_uk Thanks. It’s working now, would have been nice to see some communication for what seemed to be a widespread outage.

  • markll64
    Mark Llewellyn (@markll64) reported

    @bt_uk Your email security is blocking access to the mail server as it suspects the network I’m on… works sometimes, then stops, change network and it’s a lottery if it works or not… I’ve setup a forward to gmail

  • philwer29
    pamps (@philwer29) reported

    @btbusinesscare waiting for 6months for a broadband connection utter disgrace. Saying we can’t cancel and just left in limbo while our business struggles. Worst company we’ve ever dealt with.

  • Ladyblues666
    LadyBlues The question is always Cui Bono? (@Ladyblues666) reported

    @TweetForTheMany @bt_uk @EE I switched away from Virgin because of connectivity issues. Hope yours is better.

  • brian_mcbride1
    Brian McBride (@brian_mcbride1) reported

    @bt_uk Today I have with the help of Abdi in BT Stockport, finally resolved the issue. Took a little time but was aware of the known problem and should be recognised for her determination in getting sorted. Allison Kirby take note & dont hack loyal long standing customers off.

  • clercdesign
    francois clerc (@clercdesign) reported

    @bt_uk is so bad I can't even test the speed. Fibre!

  • Giseldi1
    GM (@Giseldi1) reported

    @bt_uk how you guys accumulate the most retarded customer service agents in the world is genuinely impressive

  • palacejohn
    John (@palacejohn) reported

    @bt_uk Why is the Bt website down for so long ?

  • joanneturner76
    joanne turner (@joanneturner76) reported

    @bt_uk a lot of bad experiences recently dealing with your teams. Your online moving home system doesn’t work, your team don’t know how to do it either! Very disappointing!

  • DE61656
    HibsBoy1875 (@DE61656) reported

    @bt_uk i am getting the following message on my emails > Unable to validate the information provided > and even when i try to change password still not getting access. Please help

  • LNielinger
    Mr Blue (@LNielinger) reported

    @bt_uk Hi currently need and engineer visit but your website is stuck in 'LOADING' and thats it! HELP

  • pencil316
    David Percival (@pencil316) reported

    Horrendous service from @bt_uk. Dealing with my Father in Laws account and getting threatening letters when we’d been reassured it was sorted. Disgusting. Stay well away.

  • Simoncitizen
    Simon Smith (@Simoncitizen) reported

    @Rainmaker1973 This is how it used to be. Honestly we are going backwards. The #digital age is #buckling. I have a problem with my landline. The digital service on #X can not solve it so I have to write a snail mail letter to @bt_uk

  • AlexaOByrne
    Alexandra O'Byrne (@AlexaOByrne) reported

    @bt_uk @stokeygurl I’ve not been able to get into my online account for weeks due to a fault caused when BT upgraded their system a few weeks ago. No account access for weeks, BT cannot help and hence I’m now taking my landline, broadband and mobile contracts elsewhere! Loyal customer since 1993!

  • BeckieMetcalfe2
    Beckie Metcalfe (@BeckieMetcalfe2) reported

    @bt_uk why do you not effectively deal with complaints? I made a complaint on 10th May, on 11th May it was closed with no resolution. On the same day it was reopened and escalated to a manager. I have heard NOTHING!! Can someone please call me with a resolution??

  • Staggly
    Paul stagg (@Staggly) reported

    @bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us

  • thematrixzion
    bazzer (@thematrixzion) reported

    The @bt_uk app is a load of crap it updates you can’t use it even to turn my kids Wi-Fi back on