BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Pontyclun, London, Southwark, Bicester, Portsmouth, Northolt, Hackney, Glasgow, Radstock, Derby, Normanton, Paddington, Bristol, Halifax and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Pontyclun |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| Bicester |
Internet | |
| Portsmouth |
Total Blackout | |
| Northolt |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Hanratty
(@xxemmahanratty) reported
@bt_uk Can someone please tell me why I am paying for complete WiFi in every room monthly when I don’t get get a WiFi connection in every single room?? Recently I’ve had problems with my connections and now this x
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John Langford MCIM
(@ConstructionMM) reported
@btbusinesscare Nothing gets done as a result anyway. I am tired after all my chasing while the problem is still unresolved after 3 months.
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Andy Foster
(@AndyF65) reported
@bt_uk Thanks, all ok no service issues.
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Kicar
(@kicarmalhi) reported
Worst company @bt_uk firstly charged for 2 accounts. Then when informed they seized my account in error costing me £1000s then charged me £400 in disconnection fee. Still waiting for refund and still waiting for a call back regarding loss of earnings.
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Christopher Johnstone
(@ScottishBoy23) reported
@bt_uk I dont have a telephone number as i have a broadband only service
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Mark Mowbray
(@MarkMowbrayNE) reported
@sherbsvilletv @bt_uk Sounds like the same problem I'm having I've been trying to get BT to fix it for 5 days I'm getting rather fed up and close to telling BT to put my phone line back in and stick their fibre. Good luck with yours.
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MattyB
(@MattyBx9427) reported
@MarkMowbrayNE @bt_uk Your Not Even On A BT Connection Your Connected To The O2 Mobile Network
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SkipsNBins
(@D1sp0sabl5H5r0) reported
@bt_uk Ah, see my last tweet. I buy my tv from you not @arqiva . What are you, my provider, doing for us your consumers? Just a little tweet or email perhaps? Telling us how your leaning in and how you know it must be frustrating but you’re helping @arqiva to remedy the solution by…
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E. J. Gill😷💙
(@suzycoos) reported
@Jonathan_MBanks @bt_uk @TalkTalk By fairish I mean no signal downstairs have to go upstairs but hey that's better than landline etc
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Larryware by Emily
(@LarrywareEmily) reported
@bt_uk Ok thank you - I’m just concerned the estimated fix won’t be till Friday morning. I hate to admit dependency for the internet but sadly in this day & age we all are 🙄 Thanks for your help.
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Andy M Morley
(@AnMoSportPsych) reported
Come on @btsport sort out your baseball coverage. It’s bad enough that I have to determine what’s on immediately after the MLB and to record that to ensure I record the bottom of the 8th and the 9th let alone tonight for #RedSox #Rays where I needed to record the next TWO shows!
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daniel webber
(@danielw29855858) reported
BT what a shower of s**t, been with them 3 years, moving house, all they can offer is half the speed at same price, to get out is £120, now can't even extend my service for 7 days, asked to be called by manager, no response in 2 weeks!! @bt_uk
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Thomas Aske
(@Taske1) reported
@btbusinesscare Who do I need to speak to l to get this resolved? I’ve never known such incompetence
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John Sheppard Ltd
(@JohnSheppardltd) reported
@bt_uk We are a business in Bristol who has had our phones down now for 9 days!! This is apparently due to a problem at the 'exchange'. We are getting no joy (via our third-party support) from your ISDN30 and TSO support teams. This is getting beyond a joke now!
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🌳 🌱 sherbsville 🌱 🌳
(@sherbsvilletv) reported
@MarkMowbrayNE @bt_uk hi, just did a twitter search to see if it was just me. had ours put in today, full fibre 900, slower than before. did you get it sorted pls? i called bt, as the bt site wouldnt do a test as it says my router wasnt connected, it is. they couldnt help. said to call back tmorrow 🤪
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Grant
(@VindalooSG7) reported
I ******* hate @bt_uk Now @EE are in the BT Group, I was sold BT broadband again. Nothing changed, even my EE router was working. But then: I plugged in the BT router which meant reconnecting all my devices and just to really ******* off, the BT email account stopped.
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Daniel La Forte-Brown
(@dan_brownie) reported
@bt_uk Thank you Clare, I now see a 'Broadband - Current Service Issue' reported. Presumably this means Openreach are on the case?
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Jacqui Burrows
(@Jacquitilt) reported
@bt_uk No. The issue is not resolved. Still no pole at WR7 4DE. 100s phone calls made. Passed from dept to dept. Still elderly people with no means of contact.
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Larryware by Emily
(@LarrywareEmily) reported
@bt_uk bt broadband down in Little Torrington EX38 - you keep moving the fix date, first it was tonight at 7 now it’s Friday at 8:39am! What’s going on??? I run my business online - I pay good money to you monthly - please get on with fixing!! And stop moving the fix time!
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Larryware by Emily
(@LarrywareEmily) reported
@bt_uk Message sent, thank you! I’m eating up my mobile internet so I best go & do something else. A neighbour’s BT broadband is down too so least it’s not just me!!
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Ben Harris
(@Ben_Harris91) reported
The customer service rep i spoke to at @bt_uk response when i explained my grandmother is 84 and reliant on her landline was 'Go to Tesco and buy her a pay as you go phone'. Not sure how they justify the stupidly high bill if that's their response to their faults.
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Christopher Johnstone
(@ScottishBoy23) reported
@bt_uk hi there is there an outage in ka257as as my internets went down but the hybrid connect is keeping me online
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Steven Court
(@courty303) reported
@danielw29855858 @bt_uk That's terrible, how can they charge you the same price for a lower speed @bt_uk #robbery
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Sam Smith-Higgins
(@SamSmithHiggins) reported
Hey @bt_uk its been 2 weeks and we still don't have our phone number. Liezel was supposed to be sorting this. Absolute rubbish service.
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The__Farmster
(@The__Farmster) reported
@bt_uk Well there’s no trouble in my area apparently but I’m still clocking really slow speeds
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SkipsNBins
(@D1sp0sabl5H5r0) reported
@bt_uk I’m asking for a universal solution for your customers, not your customer services to try and sell me more tv packages I either don’t want, or currently cannot use. 1m people are affected by the #Bilsdale transmitter fire, including all of your YouView users in N Yorks and the NE
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Andy Foster
(@AndyF65) reported
@BTCare hi can you help, we have a BT account using a BT hub 6, but our upload speed is constantly around 1mb/s, download is fine, postcode is BT93 4BZ. Ta.
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Drayway
(@Craig12946885) reported
@bt_uk You think you can help wen I actually called you guys to try change date of my bill..
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Kicar
(@kicarmalhi) reported
@bt_uk I've literally just spoke to someone regarding my complaint. Said there's no way they can speed up complaint as it's with financial loss team and I have to wait for them? It's been 2/3 weeks since my loss. How long will this take?
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Ben Harris
(@Ben_Harris91) reported
The service we have received from @bt_uk is terrible. They have left my Grandmother with out a working landline for over 3 weeks. Promised it would be repaired on the 6th August and when i called to check they said it would now be another 3 weeks.