BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Hackney, Hammersmith, Glasgow, London, Doncaster, Oldbury, Batley, Rossendale District, Bromley, Exeter, Halifax, Poplar, City of London and Hastings.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| Hammersmith |
Internet | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tory 1
(@charming_man_) reported
from
Newcastle upon Tyne, England
@bt_uk can we have an update on the outage Middlesbrough TS5
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Mike [redacted]
(@turbogeek421) reported
@bt_uk By going to Turkey and never visiting England!
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Deepak Lodhia
(@deepaklodhia) reported
@bt_uk Please can one of your customer care team contact me
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Michele 💙
(@Michele__Walker) reported
@bt_uk Yes they have 3 times without advising us the job had been cancelled or crashed. Whilst we wait for switch on. It’s really not on. No customer service at all. Still not hopeful for next Friday
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Slawek Poreda
(@slawek_poreda) reported
@bt_uk Ha ha. Yes they have just called only to tell me that BT engineer will perhaps call me on Monday to maybe organise a visit next week to fix the fault. @BT_UK - wow, that's just another four days to MAYBE have it fixed.
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OviAvfc
(@OviAvfc1) reported
@harryguttridge @talkSPORT @RealRomfordPele Well Parlour is chatting absolute **** so struggling to understand how you agree with that. Talksport btsport skysport they're making money the same way why is it so wrong if fans do the same?
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Paul Barker
(@paulpbarker54) reported
@bt_uk BT talking garbage again as usual. There in no EE signal where I live and hasn't been for years and I don't live up a mountain or in a valley or even on the East Coast. 4 weeks ago the ONS employee couldn't log in to their server standing in my drive. Yes you're right, EE.
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David Tattersall
(@dtattss) reported
@bt_uk Hi is there a problem in the Burnley area, lost all internet connection
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Emma Aston
(@Emskilouise) reported
@imiller1 @ruskin147 @bt_uk I too have started to do this! They think they have you and then boom.......... they hang up!
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Michele 💙
(@Michele__Walker) reported
@bt_uk Your company has to much money they don’t give a damn
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Charlye McMillan
(@CharlyeMcmillan) reported
@bt_uk Can we please get an @OpenreachHelp engineer out today to restore our service today? This was supposed to be resolved Wednesday and we are now being told "maybe" tomorrow or into next week. We've an infant in the home; this is bordering on absurd.
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Oldster
(@Olls2021) reported
@bt_uk I've sent an email, so lets see what happens. Looks like they'd be better off melted down!
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Donny
(@DonnyMurray) reported
@bt_uk can you please get your broadband service up and running ASAP.! PO22 area
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Mel Vaz
(@melvaz) reported
@BTCare I am by no means adverse to technological improvements. However.....phones going digital. We have always had a land line in case of emergencies if the power goes off. You have stated that in an emergency we must use the mobile. What if you have VERY poor or no signal?
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Cllr Lynn Riley
(@mustbecwaced) reported
Are @BT_uk having a laugh!!! It doesn’t offer up a negative option just a negative customer experience. Based on your recent interaction, how likely are you to recommend BT to friends or family? From 0 (not at all likely) to 10 (extremely likely).
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TurboGamingUK
(@TurboGamingUK) reported
@bt_uk why is my experience being just as bad as @TalkTalk? Engineer was a no-show and the line is still inactive. Is anyone actually capable of providing a bloody internet service?! A whole month, 2 companies and I'm STILL nowhere 😡🤬
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Liam
(@Touheyy) reported
@bt_uk Hi, it’s fine. I can’t really be bothered to explain the issue for the 100th time. I’m awaiting a phone call off a manager and I will be emailing the CEO shortly. If you want to discuss please call me.
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Doug Walker
(@lancashiredoug) reported
@bt_uk It seems @bt_uk do this every few months though - I don’t get this from my other email accounts I don’t use much - it feels bullying- perhaps to buy a more premium service?
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ry
(@MrScarzy) reported
@bt_uk Brilliant. What about the call back from the manager regarding my complaint? That was meant to be 3 days ago!
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whysoangry
(@saddaysarehere) reported
@GezzMUFC @markgoldbridge @btsport RedKnights supposedly resurfacing . I am happy to buy shares but nothing the crap they offer . We should all have the chance to buy into our club #GlazersOut
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Adam Barlow
(@AdamBarlow1664) reported
Have to give credit where its due, receieved excellent service from @bt_uk where theyve sorted an issue with no fuss and actually did far more than i expected them to. Thank you!
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Mel Vaz
(@melvaz) reported
@bt_uk Doing a quick signal check for my property they all say that may experience problems indoors. Let's hope I never have that problem..
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Milkman
(@MilkmanSam_) reported
@bt_uk I don’t think it’s anything to do with the servers of the game i am playing, since I can hear players voice in party chats lagging, and also have the same issue on every game I play
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Aziz
(@AzizDibba) reported
@iMiaSanMia @honigstein @btsport Ofcos that was never goin to happen
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Michele 💙
(@Michele__Walker) reported
@bt_uk It’s an old style one I’ve been told by BT. We use a plug in computer that needs direct wired WiFi. 3 weeks order cancelled and customer not told. Wow. How can BT get away with it. Now got to wait another week to get “switched on”
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Angela Rawlins
(@battyberd) reported
@bt_uk This is not acceptable Hello, BT here. Sorry about your fault. We aim to fix it by 23:59 on 28/04/2021. We'll be in touch with any updates, or to let you know it's fixed, so there's no need to call us. For more details and to find out how we're VOL053-8410458247793. Th
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Charlye McMillan
(@CharlyeMcmillan) reported
@bt_uk I need this problem resolved today. Not "scheduled for tomorrow pending confirmation"; not "call us to book a new appointment"; not "we're sorry but @OpenreachHelp didn't confirm with us." After 5 days without, I need "An engineer is on their way to restore your service TODAY."
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Liam
(@Touheyy) reported
@bt_uk I’ll DM my number but about 16 colleagues have attempted help and got nowhere and just made things worse
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𝚂𝚝𝚎𝚟𝚎
(@stevegardner_) reported
@androidcentral I'm actually debating on getting an iPhone 11 when my contract is up for renewal this August. But I'm tempted to just stay with Pixel *if* my network provider gets newer Pixels *wink wink, nudge nudge* @bt_uk
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Pj Malone
(@pjmalone1990) reported
@bt_uk @margesmurf We have tried to order a residential broadband service 3 times only for @bt_uk to cancel the order 3 times