BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Stockport, Birmingham, Liskeard, London, Greenock, Hackney, Hounslow, Chipping Norton, Wokingham, Islington, Leeds, City of London, Batley, Newport and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| Stockport |
Phone | |
| Birmingham |
Wi-fi | |
| Liskeard |
Internet | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Exiled Sinner 🇪🇺
(@Exiled_Sinners) reported
How crap are @bt_uk: 1) They send me an offer to renew my fibre broadband 2) I hold on the phone for over 30 mins - no answer 3) I use the chat bot to answer pre-populated Qs & it tells me it doesn't understand my answers! 4) I go online to deselect my landline but it doe Useless
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Gerry OSullivan
(@GerryOSulliva19) reported
@bt_uk .....what about the money that’s been taken from my account for no service?why do I have to wait until someone deals with my complaint that you’ve had for a month before I can get that money back?
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Bear Bookshop
(@bookshop_bear) reported
from
West Bromwich, England
Still having problems with @bt_uk and I do not have time to spend another hour on the phone talking about the same issues-can anyone help me on here?
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me@dinojeram.com
(@dinojeram) reported
@bt_uk are you serious, you are a communications company and there is no email address for a complaint! WTF
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Renfield73
(@renfield73) reported
My BTInternet is set to go out of contract next month. If I renew with them, the price will go up by the CPI Inflation rate PLUS 3.9% each March. If the prices go up above inflation for the same service, why can't the workers delivering that service get a pay rise.... @bt_uk
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clive
(@clivekilworth) reported
@bt_uk another day my business has to go with out Internet and a phone line this service is disgusting, our business phone and broadband was cut off 4 weeks ago and still nothing, it's costing our company money time and customers. Any other BT customers having the same problems
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Hannah
(@WhitesHSJ) reported
@bt_uk #nointernet and @EE No signal/ service #Help #Sendsomeone
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better maths
(@BetterMaths) reported
@bt_uk Why is no one answering your phone. We pay twice the amount for bt because we believe you’ll be there when we need you. Help!!
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Grant McLean
(@grant0s) reported
@bt_uk I did that, a complaint was opened and has now been closed without any sort of contact with me. How do I take this further?
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Phil
(@1Xpubman) reported
Hey @btsport How long is unreasonable to be left on hold on phone line - currently 40 minutes & counting with no contact, Ridiculous levels of service.
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LadyValkyrie
(@EliteEmpress2) reported
@bt_uk Anyone please check the message I have sent as I cannot call or anything as no signal?!
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Ranger N8
(@RangerN8) reported
@bt_uk Done all this. Earliest is Tuesday. But as no one seems to understand. There’s not a problem at my house. There are three villages entirely without broadband. I’ve texted. Phoned and emailed. All with the same result. No one is listening.
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Sally Whittle
(@swhittle) reported
Been with @bt_uk new "digital voice" VoIP service for a month or so now and it genuinely is 50/50 on any given day whether my phones work. Anyone know if I can just cancel the phone part of my contract altogether?
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Theresa Byrne #JoinAUnion #MaskUpNow! #Solidarity
(@trees0106) reported
@eentheadviser @bt_uk My #BTfibre keeps crashing too Flashing orange Problems in Birmingham because of #B2022 games?! 🤷
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Ian Yarrow
(@eentheadviser) reported
@bt_uk just tried the fix text - was not aware of this so thanks
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Colin Squires
(@CSquires87) reported
@bt_uk been waiting for you to answer the phone for over 30 minutes still no answer. Looking to sort out my broadband contract this is making me want to cancel it completely
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SarahH
(@SarahHar256) reported
@bt_uk It isn’t letting us report the problem or book an engineer. It’s taking diagnostic and then says diagnostic expired and sending us round in circles.
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Ross Angus Williams
(@themanfrommull) reported
Rubbish service from @bt_uk and can not even answer now. Due to have our broadband start today but instead get a crap txt message to say its going to be 14 days before we get broadband🤬 #btuk #btrubbishservice #unhappycustomer
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Steve Apsey
(@Steveapsey) reported
@bt_uk Bt Internet has been down literally all day for me. No fix time given - what's going on?
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Joanna Smith
(@TheFrostyOne) reported
@bt_uk will there be any problems with broadband supplier switchover today due to the strike action?
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Ranger N8
(@RangerN8) reported
@bt_uk @halcyonsong It says no known issues in the area but I can assure you none of us are lying. We can’t wait until Wednesday for this to be resolved. We have people that work from home and also we have poor phone signal and rely on internet to contact people.
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Vinny McManus
(@vinny_mcmanus) reported
@JoeBrolly1993 People need to cancel their subscriptions until @btsport fix this and give their employees a raise so they won't need food banks to survive
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Karyn
(@titiangirl68) reported
@bt_uk Hi, having real problems roaming in Greece. 7 text mess recieved since I arrived on Weds, 2 telling me I'm in Turkey. I made sure I had Roam from home but I've been charged £9.99 with the first 7mins of arriving. Can you help.
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Mrs_Thomas82
(@Mrs_Thomas82) reported
@bt_uk Trying to get hold of a HUMAN to sort the fault detected with our broadband. Cannot text (not supported by provider) and not able to get ANY help from automated phone number on website. FURIOUS when paying so much. Reliant on broadband to work from home. Pls respond ASAP.
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Joe Jordan
(@42happywiththat) reported
@bt_uk still no WiFi in Staplehurst for literally the whole village, and I believe Headcorn. What are you doing to fix?
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Rob★
(@Robstar33) reported
Had a appointment with open reach booked today to fix my internet and a BT engineer has been sent again cause open reach are on strike ahahaha you can’t make it uppp man you lot are the worst company for help why book me a open reach appointment if they can’t come? @bt_uk
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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Ranger N8
(@RangerN8) reported
@bt_uk hi there. There has been no broadband in headcorn in Kent since last night. Do we know when this is being fixed. It’s affecting three villages. Headcorn. Sutton valence and staplehurst. Total outage.I have an engineer booked for Tuesday.but issue not at my house.
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Joe Evans
(@Joegt15) reported
@btsportfootball @btsport What a joke, half 7 on a Sunday, clearly nothing giving a **** about the fans again…
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Make Each Day Count!
(@onewishfortoday) reported
@bt_uk Why is your 'email' service so slow?! Today, I timed how long it takes to load a single folder; 15 secs! It is by far the slowest service provided by any company, never mind a communications company?!