BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 19: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (7%)
-
E-mail (7%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Crawley, Croydon, Birmingham, Hackney, Ferndale, Northampton, Glasgow, Seaforth, Blackburn, Wembley, London, Edinburgh, Leicestershire, Winsford and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Huddersfield |
Internet | |
| Bristol |
Wi-fi | |
| Crawley |
Total Blackout | |
| Croydon |
Internet | |
| Birmingham |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
PaulWilks
(@PaulWilks) reported
@bt_uk Our broadband speeds are very, very low today. Is there an issue? We have tried resetting the hub, still really slow. We are on the Fibre 100 plan but only getting about 6-10meg download speed.
-
Emma ✨
(@aclassicsreader) reported
@bt_uk hi, our internet keeps going down since this morning. I’ve checked and there aren’t any known issues in our area according to your website. Could you please help?
-
Tom
(@TomHayward05) reported
@bt_uk Okay, thanks, not ideal to be offered a simple service only for it to be made more difficult and likely including an upsell...
-
mike
(@drifter104) reported
@bt_uk Hi Sharon. I spent 25mins on the phone to them this morning. They didn't offer the deal or the price I can get as a new customer.
-
Dave Phillips
(@DavePhi21925548) reported
@bt_uk Hi, internet has been intermittent at best for three days and when it is on, it’s painfully slow. Any network outages in Brighton we should be aware of?
-
Vicky 'Open Paddock 9' Coules 💙
(@victoriacoules) reported
We switched to @bt_uk because we thought we'd get a better product and service!!! AND THE HELPLINE IS CLOSED FOR BANK HOLIDAY. We're supposed to be working tomorrow. DON'T BELIEVE THE BT ADVERTS FOLKS!!!
-
Owen Smith
(@OwenSmithy90) reported
@bt_uk LL301NE no internet for two days and no way to contact as you've decided it's a good idea to close and provide no support? Zero internet.
-
dazmo
(@DarrenDazmo) reported
@btsportcricket @btsport Poor coach and the batting is complete joke The bowling God knows what we’re gonna do when Jimmy Anderson packs it in
-
alan stannard
(@stann66) reported
@btsport English county cricket that supplies test players is a booring, slow game that hardly anybody goes to watch.
-
Vinny Mainolfi | FREEZE64.com | Commodore 64 💎
(@FREEZE64UK) reported
@owen4d @AndrewW52085286 @bt_uk Cheers buddy. Yeah - it appears the 'unbreakable' system is waiting for a software update to be pushed down our Broadband connection. Been 6 days now. I'm taking into consideration that it has been Xmas... but then again, it should be an automated update, right? Thanks again 👍
-
Mark White Acre 🏴
(@mwwhtafc81) reported
The @ECB_cricket @englandcricket cricket test have been an absolute shambles and very worrying that only Root did anything and I don’t blame him for stepping down after that **** show, only saving grace was it was on BTsport which is shite so I didn’t watch it.
-
Paul Maz
(@paul_mazz) reported
@SkyNews Sky must be loving the fact they never wasted any money on buying the rights to televise live? @btsport how r u feeling??!!!
-
Gareth Sibthorpe
(@iTechPro2012) reported
@bt_uk Hi there, I have The BT Smart Hub 2 and have a Fibre 150 package, i’ve just moved my PC downstairs and the wifi coverage just about covers the corner where the PC is located however the signal is weak, is there any chance of sending me a WiFi booster?
-
mike
(@drifter104) reported
@bt_uk hi. I'm trying to renew my contract, I currently have full fibre 900 and as a new customer there is an offer for 59.99. I'm being offered 69.99 by the value team. Who are refusing to match the new customer price. Is your price promise a lie?
-
Dave Phillips
(@DavePhi21925548) reported
@bt_uk Says no know issues in my area. Will DM across now.
-
Bob
(@RobKipper) reported
Dear @btsport. I have a problem. I subscribed for a month of #ashes cricket but it appears only 1 side turned up. Any chance of a refund?
-
veritas
(@faxveritas) reported
@bt_uk How does the online "abuse" that you refer to, manifest itself? "You cannot give offence, only take it Those who choose to take offence have mental issues Those who choose to take offence for others have serious mental issues"
-
Charlie
(@Charlanardo) reported
Absolutely sick of your ****, @bt_uk, almost every time I turn my box on I get a YVM102 error.
-
Dave Brookes
(@TheDaveBrookes) reported
@Mikey4291 @btsport Shocking Mike. This tour has to go down as one of the biggest abject failures of all time!
-
Markie_mark
(@markie_sumark) reported
@btbusinesscare Help! We have no landline number! For some reason the number has not been ported over. We are losing business. Pls help
-
John
(@John96879718) reported
@bt_uk Hi have a new phone a d have put sim card from old phone, but says pin number, have never had one
-
Richard Viant
(@richard_viant) reported
Only thing worst than @btsport’s coverage on the ashes was the England Performance 😡
-
Kate Austin
(@kateaustin496) reported
from
Stratford, England
@thebedfordfox @btsport Not a bad cricketer either David.
-
Owen Rees-Hayward
(@owen4d) reported
@FREEZE64UK @AndrewW52085286 @bt_uk Hi Vinny, I was told our Hybrid Connect needed a software update that could only be received via the broadband connection. Our broadband was not yet connected. So our issue sounds like it's probably different to yours. Hope you get it sorted quickly.
-
Harriet Hughes
(@harriet_doig) reported
@bt_uk Hi please can you give me a number to call on from Republic of Ireland, my email has been hacked and I am unable to change my password. +441793596931 on website not working. Thanks
-
Charlie
(@Charlanardo) reported
@bt_uk Yes, I know how to fix it. I do it two or three times a day. I want it to stop.
-
Glen Young 🇪🇺🇫🇴🌹💙
(@GlenYoungBRFC) reported
@englandcricket have been awful,the results speak for themselves. But I’m not bothered.I won’t pay to watch sport on tv be it @btsport or @SkyCricket so I can’t get upset about what I haven’t seen. Far more interested in grass roots cricket.
-
Steve Williams
(@bgste) reported
Some things are just not right. @btsport and the #Ashes being be of them. Please, never again..
-
Sarah Henderson
(@sarahjwh) reported
@bt_uk Can you tell me how I can get help re my vulnerable and elderly parents phone line that is not working?
-
Tom
(@TomHayward05) reported
@bt_uk Yeah I can check tomorrow. Is there any help on where exactly I need to go on the app to do it? It wasn't completely clear