Is BT (British Telecom) having an outage?

@BTCare I'll try calling again, but spke to four different departments yesterday, all of whom said it was an issue with Openreach system

@BTCare @OpenreachGB yes, cabinet enabled but can't reach, you've said you can't place the order until openreach system updates. Openreach engineer said no issue

@BTCare Well then that's rubbish. Shouldn't be false advertising that crap then. I think I'm done with you and you're really crap service.

@BTCare phone line was working. I'm not even sure they understood I had an issue with my broadband and not my phone line.

@BTCare Appreciate that but there hasn't been much attempt to fix over the phone. Just the standard turn it off etc. I've had 2 calls asking if my

@BTCare @BTCare After 1hr and half of a shocking service can I recommend BT spend some money of chat service and training #btcare

@BTCare No call back has been arranged. Your staff just leave me on hold. I need this sorting out asap so please help

@BTCare hi - are BT Homehubs updated automatically? E.g. to fix the WPA2 issue? Or do we need to click update somewhere?

@BTCare So that number put me through the the wrong place. Still not resolved, more terrible service

@recordlebel @BTCare I had the same problem when I moved into a new build property and their service was dreadful - complaints team in slough is answer!

Business Infinity FTTC 40\10 Crap upload, 0.71Mbps, 2017-10-17 12:00:35 @BTbusiness @BTbusinesscare @ofcom #BTinternet

@BTCare Not to my knowledge. You Charge the same price as a new customer. whereas sky charge;£10.

@BTCare this has got to be the worst internet and service I have ever received! Everyday our office has to reboot it at least twice!

@BTCare @btbusinesscare @BTBusiness are you going to fix this situation or are you going to continue scamming small businesses?

@bt_uk @btsport Have you thought about Multi Room for btsport?? Im sure the customer base would increase if you did. Sky do it so Why not U

@BTCare you clearly aren't bothered by the terrible service.I want to cancel my contract-the past month without iternet is my notice period!

@bt_uk @BTCare And all their agents are rude. Should've went to @virginmedia

@bt_uk @BTCare .. Bt are a bunch of liars and cheaters. Worst company to ever get service from

@BTCare ???? They say it can come out "fix" it liars

@BTCare No they can’t help me. That’s the point. I’ve been here. And I can’t even load the link page. Fobbed off again. Or robbed? #fail

@BTCare Bt youview box, I am a bt customer and openreach employee

@BTCare And what discount off next bill do I get for fixing the problem myself?

@BTCare What? As a customer why would I tamper with the main socket? Ok will try

@BTCare No our call was disconnected and I rang back. The guy said she would call me and she never did.

@BTCare Still no service, was meant to be sorted yesterday! What on earth is going on!!

@BTCare Raised a complaint on the 29th Sept and still no reply?? Great service to a customer of over 12 years!

@BTCare So in essence your team is terrible. They don't know where to find information and don't know how to treat a customer....

@BTCare So I chased up with bt open reach and they are trying to sort out my issue and coordinate with your team

@BTCare Im aware of that but ur customer service staf r very rude,, fortunately I have a engineer here a day early bt needs to sort out their staff

@BTCare You're fibre to the home department can't seem to deal with my issue.

@btsport @NLSpeedway @TigersSpeedway Did not back down for anyone!

@BTCare Also what are you doing about my other problems. Have not heard back yet again!!!

@BTCare Idk what hub I’m using but I have called 2 days ago and it is not working again after checking channel 1,6 & 11 & doing a factory restart

@garethbartlett @bt_uk @BTCare 1 company i will NEVER join

@BTCare They came with the hub but appeared already used. I persisted for ease but now I have run into issues.

@BTCare To fix an ongoing problem that either wasn't resolved or created by a previous engineer

@BTCare @Falmouth_Dai The same problem I’ve had for months. Charged for internet that can’t download basic web pages, ordered fibre but months overdue.

@BTCare Slow internet speed, nothing loading and had an engineer out who didn't spot that I have a damaged phone line leading to router.

Oh @bt_uk @BTCare you are utter, utter shit. Useless, incompetent and a waste of time and money. National disgrace.

@BTCare He certainly wasn't at mine and never called to say he was coming like your texts said he would

. @btbusinesscare Got WiFi problems this morning, but Harry on 152 could not have been more helpful, thorough, patient or encouraging

@BTCare why offer rewards for signing up to broadband then never follow through with them? Never had this problem with Sky!#falseadvertising

Business Infinity FTTC 40\10 Crap upload, 0.70Mbps, 2017-10-17 10:00:32 @BTbusiness @BTbusinesscare @ofcom #BTinternet

Shocking @btbusinesscare You charged my BT mobile 60p to answer 3 customer satisfaction questions re: BT response to our broadband issue!

@steve1215 @BTCare I have been having the same problem. You should raise a complaint with Ofcom and the Ombudsmen as they have missold the service to us.

@BTCare She can't call you... she has no service and her mobile is in a blackspot...

@BTCare Thanks Chris. Still the same issue. (I'm having to text my housemate the instructions here)

@BTCare ...but I paid a premium for a premium service. I have free cloud storage coming out of my ears from various companies. It isn't worth it..

@BTCare Well, I need to renew my contract in Dec to keep BT sport discount. I'll decide then. Don't get me wrong, the service has been top notch 1/2

@btbusinesscare Are you aware of any issues in the ST18 area? We can't get a dial tone this morning.

@BTCare are there any issues in the SE15 area? Hub is blue but internet’s not working

@BTCare I need a call back today saying the number is back on service and I can port it.

@BTCare I am still awaiting a call back. I have no idea if BT have taken any of this on board. I have no way of escalating this issue.

@BTCare No confirmation, no nothing . since I’m within the cancel limit and no one has called bk to confirm reversing charges as promised.im leaving

@BTCare when calling the number, the call disconnects right away. The solution - BT need to reinstate the service on the number.

@BTCare BT had advised, incorrectly, that the number needed to be taken out of service.

@BTCare I've confirmed with the company in trying to port the number to that the last rejection was because there is no service on the number.

@BTCare Are you aware of any issues in the ST18 area? We can't get a dial tone this morning.

@BTCare And he gave me a ref number and said he's put it in a complaint again! Said after problem is fixed I should get a refund

@BTCare I spoke to someone at customer service and he said it was on my folder as a complaint and it would be sorted! Said the same yesterday (1/2)

@BTCare my network is down AGAIN. This is beyond ridiculous now and quite frankly I've had enough. When will it be sorted?

@BTCare Yeah. I have discovered that infinity 1 customers now effectively get the same service as Infty 2 ones (like me) so why am I paying £10 more

@BTCare And thats why I will never use you again. I will tell others not to use you as well. Poor customer care.

@BTCare Neither of my neighbours who ordered at the same time have not had any issues, just mine. Also I’m paying for broadband and i don’t have any

@BTCare A fault. And an engineer is coming tomorrow to hopefully fix it.

@btbusinesscare @boroughmarket We have been for three weeks. Attempting to get one of our three lines fixed before all going, but now are all down

@BTCare I spoke with someone from your customer options team Saturday, they agreed it needed to be resolved but wouldn't take responsibility (1/2)

@BTCare I checked last night and this longing. Seems there are no centralised issues. However, we've had many issues from tress leaning on the line

@BTCare We should be getting up to 77mb/s download with bt infinity 2 broadband, now been told there was a problem with the order so having to...

@clubagogo @BTCare I wouldn't hold your breath... my friend has been mostly without any BT 'service' for months!

@btbusinesscare @GSutherlandBT 18 mths of problems, no one taking ownership, being passed from one person to the next. Sort it out !

@BTCare Thanks! It goes green, dull blue, flashing orange then still orange!! Had this problem 5 times and on 3rd hub in 3 years!

@BTCare your overseas call centres is highly unprofessional + extremely rude, told repeatedly not willing to progress my complaint + hung up

@BTCare At work at the mo - would I still be able to do this tonight when I get home? What time does this service go on to?

@BTCare I would like a member of the friends and family action line to call in a UK call centre as I won't be spoken to in such a rude way.

@BTCare Have a closed fault (via auto service) and no other issues reported.

@BTCare 48.58 down, 10.40 up, ping 22ms... I used to get between 58-70 - more often about 65, never less than 58 down.. and 18mbps upload..

@BTCare Did this via automated service the other day, there was a fault and got text to say fixed but still no dial tone...? Will check again..

@BTCare I can assure you no one called. I even called your help centre who said they’d call after the specified slot. This did not happen.

@BTCare The small one I assume, can't watch anything on demand as it won't load! Paying extra for data as the wifi too slow! Waiting for fibre