BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (62%)
• Wi-fi (14%)
• E-mail (12%)
• Total Blackout (6%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Royal Leamington Spa, Batley, London, Manchester, Dudley, Birmingham, Liverpool, Taunton, Seaford, City of Westminster, Stoke-on-Trent, Portsmouth, Hackney, Alton, and Salisbury.

City	Problem Type	Report Time
Royal Leamington Spa	TV	31 minutes ago
Batley	Internet	2 hours ago
London	Internet	2 hours ago
London	Internet	4 hours ago
Manchester	Phone	5 hours ago
Manchester	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kristen Covo (@kcovophoto) reported 6 minutes ago

  @bt_uk Your engineer came on Tuesday but couldn’t fix the problem as I needed a new router - which for some reason he didn’t have. A new one was ordered but now 2 days later no sign of it! What kind of service is that?

• 
  GerryC🏇🏾 (@Epsom1780) reported 7 minutes ago

  @bt_uk I don’t have an account with BT though, I’m with Sky, but they’re not updating, and it’s Openreach that are supposedly fixing this problem and then updating Sky! So I need to contact Openreach!

• 
  BostonRabbit🇬🇧🇪🇺🇺🇦 (@Boston_Rabbit) reported 8 minutes ago

  So @bt_uk how long should a vulnerable elderly man (92) living alone wait for an engineer to fix his landline? Told one would be round yesterday as an urgent case. But as yet phone still out of order.

• 
  Josh (@_JoshDenham) reported 9 minutes ago

  @bt_uk So the service is down according to the website, but nothing anywhere before logging into my account, or yourselves here, acknowledged that beforehand. When can I expect my access to the broadband to be back?

• 
  Kristen Covo (@kcovophoto) reported 13 minutes ago

  @bt_uk Not to mention I now have the inconvenience of having to post back your faulty product from a post office (are there any left in London?) Instead of your engineer just taking it. Why do I as a customer have to work for you?

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 18 minutes ago

  Update on the @bt_uk fiasco. After 48 years as a customer I’m told I have to pay up to March despite never having signed anything nor being told I had a new contract. The new residents take over the line in 8 days so BT will be paid twice. There’s a name for that. Fraud.

• 
  Owen (@OwenJBlanche) reported 20 minutes ago

  @bt_uk sort your Internet out been crap for over a week in our place

• 
  Carol Lord (@CarolLo58903853) reported 23 minutes ago

  @bt_uk And I've missed 2 calls this afternoon due to my poor mobile signal. But no message left or any info.

• 
  . (@SpawnSoul) reported 24 minutes ago

  How does one leave their contract with @bt_uk and their third world internet speeds? We have had five engineers out and the speeds are still slow. The worst ISP ever.

• 
  The Emperor Son (@TheEmperorSon) reported 25 minutes ago

  Hay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.

• 
  Moyboy (@charlesdor66408) reported 25 minutes ago

  @JimSpenceDundee @WeAreOpenreach @bt_uk Fair bit of damage there Jim to soffits and fascia boards also looks like a scaffold job as well. Don't know why you have to chase up estimates?

• 
  Akram🇵🇸 (@akrxm94) reported 28 minutes ago

  @bt_uk What’s the point if when I call and I’m on hold for more than 10 minutes, I get cut off? Why can’t there be a simple button to press to cancel subscriptions?

• 
  MumOfASwiftie (@Annette62702479) reported 31 minutes ago

  @KookyKym @bt_uk I’m on the BT900 (guaranteed speed of 700) and get less than 100 most days. No issues according to BT. Am still in contact with them to try and resolve this.

• 
  Mark (@Walesguy2) reported 32 minutes ago

  @RSh234 @bt_uk @bt_uk are shockingly bad.

• 
  Gari MacColl (@JGMacColl) reported 32 minutes ago

  Dear @bt_uk You replied once to my posts, your customer service has an average waiting time of 45 minutes. Please, let me leave you without waiting on the phone. You've taken so much money for a terrible service, please, let me go. Over to you, AI Bot

• 
  mrchrisjohn (@mrchrisjohn) reported 32 minutes ago

  @bt_uk There is an issue with 2FA Your support team are having to turn off the 2FA security and will take 72 hours to resolve

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 33 minutes ago

  @bt_uk As a matter of interest, do you know how many @bt_uk customers have been customers for the entire length of the company’s existence? Can’t be many. For the sake of £73 (which the next customer is going to pay anyway), you’ve turned good news into a bad story. Strange.

• 
  mrchrisjohn (@mrchrisjohn) reported 38 minutes ago

  @bt_uk Your two-factor authorisation is not working No text messages are coming through!!

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 40 minutes ago

  @bt_uk I’ve already been told there is nothing that can be done. @bt_uk are going to take double payments for the same line for 7 months and have made clear that after 48 years do not want me as a customer when I do find somewhere to live. Seems unnecessary to me.

• 
  Robin Cornelius (@robincornelius) reported 46 minutes ago

  Terrible day for getting work done today @bt_uk internet is down as there is planned maintenance that no one was informed about and no @ThreeUKSupport mobile data at work despite 3-4 bars of signal. This happens too often on your network had to go for a drive to get data

• 
  RichNotRich (@sideangleballs) reported 48 minutes ago

  @bt_uk @btbusinesscare My business broadband has been down all morning and in my efforts to log in to fault check you've now locked me out of my account! Help please!!

• 
  @neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported 48 minutes ago

  @bt_uk @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.

• 
  Sem Essessi (@SemiEssessi) reported 49 minutes ago

  @bt_uk learn how to manage an account database. not being able to change the e-mail address back when you changed it in error... thats some high school level computer problem, not a real one in the real world for a megacorp.

• 
  Simon Caffrey (@caffrey_simon) reported 49 minutes ago

  @WeAreOpenreach @bt_uk are useless, saying no network fault so sending me a new hub even though I explained multiple properties and service providers affected 1/

• 
  Carol Lord (@CarolLo58903853) reported 50 minutes ago

  @bt_uk is there a broadband issue in some areas this pm? The call delay suggests yes. I can't stand at the top of the garden for 90mins to wait for a call back from you and 'WiFi calling' indoors obviously isn't working. Very frustrating 😕

• 
  Ian Robson (@GFX2001) reported 57 minutes ago

  @bt_uk BT Message Chat is less than useless. Just spent 30 Minutes trying to get the "Free Speed Upgrade" promised when I upgraded to Full Fibre but not received. But the Chat Bot ignores everything you type in and just asks unrelated questions before saying it can't help.

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 59 minutes ago

  @Walesguy2 @bt_uk BT can't fix this. Many customers have had this problem, I'm one of them. They hope you will give up.

• 
  star6 (@s_starrr6) reported 1 hour ago

  @bt_uk unbelievable service, booked an engineer two weeks in advance only to be told now that ive been missed and the next time slot is in another two weeks! Can i get someone out quicker, atrocious

• 
  andy grey (@andy_gray) reported 1 hour ago

  @bt_uk I can’t resolve ‘online’ a phone fault. It’s for my blind 87 year old father who hasn’t got a mobile phone, internet or indeed at the moment a functioning land line. His phone is not the issue. How do I moved forward and actually speak to someone?

• 
  Simon Caffrey (@caffrey_simon) reported 1 hour ago

  @bt_uk But @bt_uk say the issue is our SmartHub. They’ve sent 2 now both have not arrived.