BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 12/14/2025 21:30

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Batley, London, Hereford, Pontypridd, Northampton, Bradford, Barnet, Cardiff, City of London, Beccles, Portsmouth, Dorking, Reading, Edinburgh and Kirkwall.

Loading map, please wait...
City Problem Type Report Time
United KingdomBatley Internet
United KingdomLondon Internet
United KingdomHereford Internet
United KingdomLondon Internet
United KingdomPontypridd Internet
United KingdomLondon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jamiewalton76 Jamie Walton (@jamiewalton76) reported

    The joke of @virginmedia just continues. Weeks of arguing to get a free WiFi pod which was promised at POS now turns out being charged £12 extra a month. The awful prospect of calling customer services again who are truly the worst Ive ever encountered. Wish Id stuck with @bt_uk

  • LalitNainawat2 Lalit Nainawat (@LalitNainawat2) reported

    @bt_uk sad to say but BT has sub standards and they can stoop to any level to sell it first and when the customer starts crying they point you towards terms and conditions and so on. What’s the point of this false sales, it’s our hard earned money that you guys trying to rob..

  • PhilipParkes Philip Parkes (@PhilipParkes) reported

    @BoxingKingdom14 @btsport @jakepaul Knock down.

  • RobertG27529556 Rob G (@RobertG27529556) reported

    @BoxingKingdom14 @btsport @jakepaul Knock down

  • bobby990r_1 The CRITIC (@bobby990r_1) reported

    @BoxingKingdom14 @btsport @jakepaul Legit, but cheap knock down!

  • Rayking1982 Ray King (@Rayking1982) reported

    @BoxingKingdom14 @btsport @jakepaul Mix of the two. He probably doesn’t go down if he doesn’t get hit.

  • ams17750322 ams (@ams17750322) reported

    @bt_uk I am currently having issues as the Internet is down since 15:30 today 27/02/23 Langley SL3

  • Rob_Walton1 Rob (@Rob_Walton1) reported

    @bt_uk Well, the issue Robbie is that I didn't get to watch any of the fight that I got convinced to pay for🤡 Hoping to hear from you soon about a refund.

  • thomashampson7 thomas hampson (@thomashampson7) reported

    @BoxingKingdom14 @btsport @jakepaul Worst fight I have ever watched, we are the biggest fools for paying to watch it

  • CadaverDragon CadaverDragon (@CadaverDragon) reported

    @BoxingKingdom14 @btsport @jakepaul It came from a punch so I can understand it being counted as a knockdown, but I feel like the extra push as Jake stepped in is what caused Tommy’s left foot to slip as he stepped in himself, the actual punch didn’t do damage or rock him, just a clash of momentum

  • About88dogs1 About 88 dogs (@About88dogs1) reported

    @BoxingKingdom14 @btsport @jakepaul Slip but sadly it has to be counted as a knock down as it was caused by a punch

  • Betfairhornets Betkiller (@Betfairhornets) reported

    @BoxingKingdom14 @btsport @jakepaul Of course it was a knock down, boxing fans won’t want to admit it but was clear as day a knockdown

  • KidDynamite9131 YK (@KidDynamite9131) reported

    @BoxingKingdom14 @btsport @jakepaul NOT A KNOCKDOWN! It was an obvious slip but call it whatever, Tommy won, Jake swung and looked awful. Boxing win

  • ams17750322 ams (@ams17750322) reported

    @bt_uk I have Texted HELP to 61998

  • benjani_windsor Benjamin Windsor (@benjani_windsor) reported

    @BTSportBoxing @btsport @Tyson_Fury Stream cut out!! £19.95 to not even see the last round, absolute joke, who do I contact about this?

  • DecadentB Debbie M (@DecadentB) reported

    @btsport will you be refunding me for the fight that stopped at the end of the 7th round last night? You cannot charge for an event that we didn’t get to finish . Awful service @SkyIreland

  • GeekedUp_21 3Three (@GeekedUp_21) reported

    @BoxingKingdom14 @btsport @jakepaul Slip. Bad footing

  • MikeJon69356210 Mike Jones (@MikeJon69356210) reported

    @bt_uk not impressed, my elderly mother has had no service since last Wednesday evening.totally isolated . Eventually got an appt for am today, accessible by internet only, still nothing Customer interfaces:- poor, keep customer informed:- poor , £70/month . Development needed

  • TalkGT TalkGT (@TalkGT) reported

    @btsport so Bt. are jumping on the cost of living band wagon and I thought 2 year contracts meant a fixed cost for that period. Another lost customer when their contract ends 😡😡

  • basketqaZe 🇸🇱Wuhan🇨🇳Sicky🇳🇬 (@basketqaZe) reported

    @BoxingKingdom14 @btsport @jakepaul He got legit knocked down. Who the hell thought it was a slip lol. Was out of postion/ a little extended but thats on him

  • GrantStottOnAir Grant Stott 🎙 (@GrantStottOnAir) reported

    @PennyJBarr @virginmedia You should be aware of this issue. I spoke to @bt_uk last week and they knew all about it due to the amount of Virgin customers calling them about it. Penny is right. Virgin updated their routers that affected BT discs. A firmware update is required.

  • FlexicoMsp FlexicoFlipparachiMSP (@FlexicoMsp) reported

    @BoxingKingdom14 @btsport @jakepaul He fell as the result of a ouch which makes it a knock down

  • tails101 Mark Taylor (@tails101) reported

    @bt_uk Hi. I seem to have a problem with my online account - when I tried to add Sports last weekend it wouldn’t let me saying account not recognised, so I rang & sorted it, but was looking at re-contracting my broadband & got same error. All my services work fine. Any ideas? Thx

  • SomeJuanElse Juan (@SomeJuanElse) reported

    @BoxingKingdom14 @btsport @jakepaul Legit. Got punched and went down

  • gav_26 Gavin Hugill (@gav_26) reported

    @bt_uk I’ve been having problems with my BT landline and I have a query, can someone help please.

  • fcandg frank connolly (@fcandg) reported

    @BoxingKingdom14 @btsport @jakepaul The jab caused the slip, so a legitimate knock-down.

  • gav_26 Gavin Hugill (@gav_26) reported

    @bt_uk The line keeps crackling whenever I’m on the phone, it’s been a persistent problem for about a month now.

  • peedeebeegee peedeebeegee (@peedeebeegee) reported

    @BoxingKingdom14 @btsport @jakepaul Knocc Down. He didn't slip. His footwork (placement) was all fucced up so when he got touched he went down.....

  • PJMcDonagh Patrick McDonagh (@PJMcDonagh) reported

    @BoxingKingdom14 @btsport @jakepaul Bad footing

  • Mk75boost Steve Cuahuizo (@Mk75boost) reported

    @BoxingKingdom14 @btsport @jakepaul Combination of a stiff jab and him going forward at the time = a knock down no slip no bullshit