BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southampton, Croydon, Wallington, Minehead, London, Greenock, Pembroke Dock, Birmingham, Wembley, Worksop, Milton Keynes, Reading, Blackburn, Dudley and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Croydon |
Wi-fi | |
| Wallington |
Total Blackout | |
| Minehead |
Internet | |
| London |
Internet | |
| Greenock |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Williams
(@midchesmufc) reported
@btsport How can you justify £19.95 for a fight that doesn't involve at least one top tier boxer? It's not exatly Fury v Usyk is it? You must think people are stupid?
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Georgia Miller
(@georgiaemma98) reported
@OpenreachHelp @bt_uk absolutely shocking service, have requested on 3 separate occasions for Wi-Fi to be installed in our home, only to be told an hour before no one from Openreach can attend & they can’t do anything to rectify any issues. Please can you help?
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jamiewicks
(@JamieWicks95) reported
@bt_uk please explain why your internet is down again….
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Paul Williams
(@midchesmufc) reported
@btsport How can you justify £19.85 for a fight that doesn't involve at least one top tier boxer? You must think people are stupid?
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Jonny
(@JonnyCoughlan1) reported
@bt_uk My Broadband fibre was damaged at the end of August by @CityFibre. Its the 20th September and l still have no broadband. Your support has been awful and the engineer due to attend last friday didn't bother showing up. Today you just charged me £40 for a service l can't use
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JB
(@BeatGringosEsq) reported
@bt_uk Maybe you would be gracious enough to start to provide detailed service information publicly. I’m sure that I’ll still be charged for this 24hr of downtime, so maybe providing a little clarity as to why it’s down would be the bare minimum of customer service one would expect.
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JB
(@BeatGringosEsq) reported
@bt_uk can you provide any information on why internet is down in SE25 With people working from home you’re literally affecting peoples jobs and can’t even post an update.
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andy
(@chandy68) reported
@bt_uk another week. Another period of chasing down why the promised broadband is not delivered.
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Lee Shields
(@LS110192) reported
@bt_uk hi there, I was wondering if anyone could help? My broadband contract is due to end on Oct 30th with another provider. I have learning disabilities and was wondering if I chose to switch to BT Broadband, could I get help with that and also get a better deal? (1/2)
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Harry Gateaux
(@UtterlyRekt) reported
@bt_uk @swainson09 Just had a lazy engineer call and say he isn’t coming because the whole area is down and won’t be fixed until 30/9. You’re website reports no such faults. 😡
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Lee Shields
(@LS110192) reported
@bt_uk do you have any deals for people on low income like me? For Broadband? I've seen something called "BT Essentials" does that mean I would qualify? Also, can I get BT Sport for free if I become a BT Customer? I've seen that online before as well (2/2)
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Elaine Quinn
(@EQuinnEcolab) reported
@bt_uk still awaiting our TV to be connected to BT sport - days waiting for the tech team to fix! We can get it on our handheld devices but your team cannot connect our TV- bored and disappointed with this
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Joseph Hewitt
(@jhewitt_net) reported
@ScottMcGready @bt_uk Every write to the flash chip where the settings are stored will wear it out ever so slightly. Think carefully before changing settings, that poor little chip dies a little every time you press "save".
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Jonny
(@JonnyCoughlan1) reported
@bt_uk Really appreciate you doing absolutely nothing to fix my fault and billing me for a service l can't use, then being ignored on here.
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Cathryn Brown ❄️
(@cathrynjbrown) reported
@bt_uk I seem to be able to select a maximum of 200. I have over 5000 emails that I would like to no longer be weighing me down. Outlook has this as a feature, but we appear to be stuck in the past
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Buffy Iles
(@BuffyIles) reported
@bt_uk Keep your attitude, I'll contact someone else. I'm not a fake name, and I'll put my entire bank contents on you not having another Buffy Iles as a customer
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Boycey
(@Official_EmCee) reported
@bt_uk Glad to see BT taking complaints seriously. Logged complaint and advisor supposed to review recorded call and ring back last Friday. Still no call. Contacted advisor again and guaranteed a call back today - still no call. Thanks for taking my issues so seriously.
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Ashish Gunjal
(@Ashish_Gunjal) reported
@virginmedia Today I have been told that installation will take 2 more months! This is just insane customer service- I am trying bring it forward by a few days and you are trying to delay it by months! Phew!! Hope @bt_uk can help?
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Tyke Gaming
(@tyke_gamin) reported
@bt_uk starting to get pissed off engineer window for a ariel 9-11 phone call 10:50 engineer broke down need to reschedule for tomorrow now a month I’m paying for bt tv with no actual tv
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Bob Twells
(@bob_twells) reported
@bt_uk Why after 15 plus phone calls, hours wasted waiting for a reply/ broken promises about repairs and 3 weeks still NOTHING -have a great week!
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Steve Walker
(@spwalker) reported
@bt_uk Can you help, please? We are traveling in Canada. My wife has received a message on her mobile to say she had a voicemail. Your systems tell her she has reached her spending cap. I cannot increase it using your systems (max £40). How can she access this message, please?
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WeekdayHangout-02
(@Weekdayhangout0) reported
@bt_uk What the actual flying **** is happening to the service in my area? Are you having Instalcom yanking on cabinets degraded “unsettled” copper cables feeding homes? Oh, yeah, that’s something else. Have your engineers actually say it’s beyond their knowledge instead of lying
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JC .NONSO⚪
(@Justice77073679) reported
@Jaydee1111111 @JamesHorncastle @btsport The worst of it they always end of rating them high above par ..
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TurtleHead
(@BodyTaskforce) reported
@bt_uk 4 days no internet after Openreach stripped out my copper and attempted to run fibre into a broken duct! Where is my engineer, why am I living on 4g cards! GB26816757
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Simon Buckett
(@SBuxWarriors) reported
@EE broadband is down but as you only have a service level agreement with BT no one can give me a time to fix. Been told BT might call me in 4 days (maybe). We cant work tomorrow and have no idea how long for alternatives. How is this acceptable? Should have gone direct to @bt_uk
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Mark jarman
(@Jarmanmark79) reported
@btcare hi, if its not too much trouble can we please have some internet, i know its far too greedy of me to expect some internet even tho i pay a rediculous amount for it but a little bit this week would be nice as so far we have had next to **** all
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ً
(@saikitsten) reported
@bt_uk hello I have received an email about the latest bill however I am not able to login to my account in order to view and pay the bill
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Elaine Quinn
(@EQuinnEcolab) reported
@bt_uk when will you fix this ??
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Jonny
(@JonnyCoughlan1) reported
@bt_uk Thanks for doing nothing to solve the problem and charging me for the privilege!
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warvy
(@thewarvys) reported
@bt_uk shower of ****