BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Burry Port, Birmingham, Chesterfield, Batley, Hampstead, Ilkeston, Hackney, Coventry, Bangor, Wickford, Watford, Hertford, Ventnor and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Burry Port |
Internet | |
| Birmingham |
Internet | |
| Chesterfield |
Wi-fi | |
| Batley |
Internet | |
| Hampstead |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kyle Gibbon 🏴
(@GibbonWorld) reported
@btbusinesscare Will never be a BT customer again. After many years of being a customer you are extorting me with obscene!! cancellation charges. I need to make a serious complaint please.
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juniorboy74
(@juniorboy74) reported
@bt_uk with my Internet being down from the 14th of October and not going to be fixed till the 9th September, could someone please send me a dongol
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Alan Macleod
(@AlanMacleod14) reported
@bt_uk Did I wait in all day and cancel meetings at work for the OpenReach engineer? YES Did they turn up? NO OF COURSE NOT Shambles of a company. Absolute shambles.
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luke
(@Urghdarniii) reported
@bt_uk Switching instead. Had years of your “solutions” rude n brain dead engineers, bad customer service, overpriced👍
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Geoff Buckley
(@geoff_buckley) reported
@bt_uk I had FFTP and DV installed in February. Apparently I was entitled to a new shiny telephone but I never asked for one. Is it too late?
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Dimitri
(@Dmitrij17983550) reported
@smooyacs @virginmedia @bt_uk Had my VM router changed like a year ago and never had any more crashes or anything
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tanya w
(@T1968Queen) reported
@bt_uk hi I’m having a few issues today, I did an earlier check and reset and it worked but it’s playing up again IP27 area, any ideas please?
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Riversparkle
(@Riversparkle) reported
@bt_uk I wonder how many more times I am going to be subjected to botched jobs, engineers not showing up and having to wait on the phone for an hour before getting through to the most unsympathetic and incompetent ‘customer service’ robot…?
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Bertrams Lukstins
(@BertramsL) reported
@bt_uk internet is down for hours, it's the middle of a working day and it's impossible to get in touch with anyone on the support line. Please check dms.
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manas
(@manas89354541) reported
@bt_uk I’ve been in a queue to get in touch with your customer service for over an hour. Tried to call yesterday, received no help and the helpline was shut at 9 PM. What do I have to do reach you guys??????
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zeus
(@Btc5Eth) reported
@bt_uk doesnt let me view offer for ps5 im a bt customer
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shezad yusaf
(@ShezadYusaf) reported
@bt_uk I have never dealt with such incompetent people in my life, I have been a customer with BT Business for 37 years work service ever
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Carlita
(@Carlita28155587) reported
@bt_uk my 92 year old dad is trying to phone DWP on his landline, it keeps saying calls are barred can you help
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Alan Macleod
(@AlanMacleod14) reported
You’ve broken me @bt_uk Only option now is legal route and Ombudsman. Will be in touch.
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D Lock
(@Dlock992) reported
@smooyacs @virginmedia @bt_uk Try Vodafone - They might give you both Speed and stability. However, I don't know too much about their connection stability.
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rythm
(@rythmUKCS) reported
@smooyacs @virginmedia @bt_uk wish i knew how unstable they were before switching from ee **** sake (although going from 4 mb/s to 450 mb/s down is very nice)
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Carl Wilson
(@carlos_198323) reported
@btsport is there any chance your technicians can give me that call back to my app not working. We will call you back within the hour. That was Tuesday 🧐
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DaSped
(@dasped) reported
NEVER BRITISH TELECOM @bt_uk British by name, not by nature. Sent my late father a new router he never set it up or activated, well over a contract ago. No BB ever used. Charging £59.99 PCM (£'s for nothing) Their perspective? It's perfectly fine to slap anyone out of contract
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Rae
(@rellierae) reported
@smooyacs @virginmedia @bt_uk I see people have constant issues with virgin :(
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Harv
(@H8rv) reported
@bt_uk Internet came back on Tuesday . Landline still doesn’t work. Was booked for engineer to come round yesterday between 1 and 6 to resolve. They never turned up. 👍
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A. Paruk
(@mapkidz) reported
@craigwoodburn @bt_uk I have had a similiar problem. I have lost access to critical information on both my talk21 accounts. When I contacted BT the adviser was not helpful and could not resolve my issue yesterday even after 45 minutes on the phone. kindly advise urgently
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MF
(@Emjayeff6) reported
@bt_uk My sister who lives alone & suffers with breathing difficulties still has no landline, no wifi & no mobile signal 10 days later & no answers. Disgusting service BT
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Goat Seeds
(@hos682gjxidn) reported
@bt_uk BT are rip off merchants. Staff don’t care or are badly trained. They are really hard to reach and force you down the AI bot route which is as intelligent as their routers (I.e. not) Go with literally anybody else for your own sanity
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Owen Butterfield
(@smooyacs) reported
Again and again @virginmedia you seem to never surprise me. How can I work when your internet crashes 2-3x per week always as I’m streaming? Can you provide a better service please @bt_uk?
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Risky
(@DTGRisky) reported
@bt_uk why is my internet speed constantly bad, been like it for ages, don’t get anywhere near the speeds I should, soon as 2 or more computing devices are on its super super slow… please fix itttttt
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Alan Macleod
(@AlanMacleod14) reported
Day 85 of waiting for @bt_uk broadband installation. Promised by TWO @bt_uk customer service reps this morning that today was the day for the work to be done. Cancelled work engagements to be at home… did they turn up? NO of course they didn’t. Absolute shambles #BT
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Gary Wilson 🏳️🌈🇬🇧🇺🇦🏴#BackBoris
(@GaryPWils1) reported
@bt_uk Yeah whilst you wanted to charge me near £70pm, a loyal customer of many many years!! 🤬🤬
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George Atkinson
(@Georgethefarmer) reported
Shocking service this week from @BTBusiness @btbusinesscare . Nearly a week now without broadband in our office, we were lead to believe issues would be rectified within 24hrs when we signed up!
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A. Paruk
(@mapkidz) reported
@bt_uk I have had a similiar problem. I have lost access to critical information on both my talk21 accounts. When I contacted BT the adviser was not helpful and could not resolve my issue yesterday even after 45 minutes on the phone. kindly advise urgently
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IZZLE (Zero-One) I haven't watched saber
(@Izzle_vs) reported
@bt_uk Your internet gets very slow sometimes