BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Manchester, Wallasey, Ilford, Leicester, Croydon, Felixstowe, Bedford, Bristol, Birmingham, Hammersmith, Blackburn, Wembley and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Manchester |
Total Blackout | |
| Wallasey |
TV | |
| Ilford |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty
(@KandyKandy2013) reported
@bt_uk Yes. It was a completely new service. I'll get my husband to DM across now as he's the account holder.
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Lulu Pine
(@Lulu_Pine) reported
@jepine1 @bt_uk This is beyond appalling, how is anyone supposed to successfully work from home with this level of service. Unbelievable that a company like BT are unable to keep to promises & rectify this problem they created in a timely manner.
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Miss Tish Ewe
(@MissTishEwe) reported
@btbusinesscare yet again the call handler I’ve complained about is handling the complaint! He is downright rude. You cannot have in your t&cs that a missed appointment costs x amount and not expect me to charge you that when your engineer doesn’t show! See you dms
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David Standard
(@DaveStandard) reported
@bt_uk Was sent a new Smart Hub2 - I bought a new Netgear switch in case it was that, but problem persists and by the looks of the community boards - I am not the only one
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David Standard
(@DaveStandard) reported
@bt_uk Case is raised - I wait to hear something VOL013-590904473379 - everyone I have spoken to though is equally unable to provide an answer as it appears to be the hub software update that’s causing the issue - until that’s fixed we have a breakable service
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Ruth Davies
(@RuthieD10) reported
@bt_uk Hi, same problem as yesterday this evening. Why is my internet going down in the evenings? This is not right
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Asim Mahmood
(@CllrAsimMahmood) reported
@bt_uk are complete rubbish! You lost my number, keep identifying faults and not fixing them and promised I could leave without penalty and now claim not to find that note on my account. Worst company ever!!
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Helen_buzz
(@Helen_buzz) reported
@bt_uk Yes .. rude unhelpful wouldn’t give his name and also refused to do what was required .. not the service I expect from you guys , and sure not what you expect from one of your contractors . South Woodford job ref
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Helen_buzz
(@Helen_buzz) reported
@bt_uk the service from one of your “contractors “ today on a nice day with my office was disgraceful..
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Bluey
(@KaoS_Bluey) reported
@bt_uk ..because your customer service is poor, your speeds are terrible and your connections break every 20 minutes. No thanks, ill stick with Sky.
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The North East against the far left
(@NVicit) reported
@bt_uk Oh do **** off !! i was abused the other day for being white.....who do i call ???
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Kirsty
(@KandyKandy2013) reported
@bt_uk Yes it was a completely new service. My husband is the account holder do I'll get him to DM now but this is a terrible Start to a contract that I will be stuck in and with service like that makes me regret switching
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charley 🌈
(@_charleycook) reported
@jepine1 @bt_uk @bt_uk plz reply to the poor guy
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SMRP
(@shanpite) reported
Nice to see @bt_uk grossly overcharging an 82-year-old with dementia for basic services and refusing to back down on it. Stay classy...
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ꫀᡶꫝꪖ᭢ 🇵🇸
(@EthanJxR) reported
@sheldon00554407 @bt_uk Not my problem Just them always ducking around with something the second they put in a new box
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David Standard
(@DaveStandard) reported
@bt_uk I will try that tomorrow and see if my Wi-Fi improves but my main problem is with wired connections - Ethernet connected Sky doesn’t work, did before - firmware doesn’t like networks by the feel of it
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John Clements
(@JohnCle73835883) reported
@bt_uk bt has blocked my number stopped my paper billing and disrupted my broadband over the bank hoilday weekend because of a complaint
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Mu's Jewels On The Beach
(@Mus_Jewellery) reported
@bt_uk I have sent a DM but with rubbish mobile signal it’s taken me this long to do it!!
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
@vmbusiness are nothing short of useless. No broadband since Friday and no explanation. It’s a frequent issue with this company. Looking for alternative reliable business broadband & phone supply. @bt_uk , can you help?
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Ian Bell
(@iangb) reported
@bt_uk Called them as soon as engineer left. Already have a complaint raised (for over 1 month), now they are trying to escalate it with Openreach. Getting it wrong once or twice sort of OK - but 6 times for the same reason is monumental incompetence.
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DJ Simon Matthews #MentalHealthMatters
(@DjSimonmatthews) reported
@NOWTV @bt_uk CAN SOMEONE PLEASE RESPOND TO THIS AS THE APP KEEPS CRASHING AND IM PAYING ALOT OF MONEY FOR NOTHING. I WILL CANCEL CONTRACT
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Connor Griffith
(@Mansnot25094558) reported
@bt_uk how many telegraph polls are in your network
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Kat
(@Kimiikoo) reported
@bt_uk I was told on Wednesday that someone would call me within 72 hours regarding my complaint but nobody has. Please advise when I can expect this call - I want to discuss compensation for leaving me without internet for a week and having to spend £51 on data.
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David Standard
(@DaveStandard) reported
@bt_uk I think bad timing given the problems so many are having with the new firmware updates to the BTSmart Hub 2 - many nights spent waiting for the broken broadband to come back on - Full Fibre and Halo, still buffering.
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DJ Brian Hudson⭐️⭐️
(@djbrianhudson) reported
@virginmedia And your point is what exactly... so @btsport showing the entire #ChampionsLeague season is a off? Typical **** customer service as usual from you lot..
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Terry Whenman #FBPE #FBPA #FreePalestine
(@TerryWhenman) reported
@bt_uk My TV, which is HDMI connected to my PC, keeps telling me that the connection has been lost from my router. My router tells me, through the symbol, that I'm connected. It's a mystery. Solution please, what is going on?
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Tony
(@Tonysmini) reported
@Smudger7404 @bt_uk Your best bet is the BT community forum, they have some of their tech team on there who can probably help you.
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ꫀᡶꫝꪖ᭢ 🇵🇸
(@EthanJxR) reported
Please ******* dissolve as company you disgusting bastards @bt_uk Don’t reply to this tweet with a “report your problem esque message” pls just actually leg it
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Darren
(@daz_jowsey) reported
@bt_uk I recently had a problem with my WiFi and you told me to disconnect one of the cables that went to the modem part. This worked, however for the last month or so, my Internet is constantly disconnecting, several times a day, most days. Is there anything you can do?
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Sophiee
(@skwilby) reported
My family has received absolutely appalling customer service from @bt_uk. In the wake of a loss of our loved one, this has been an added upset and stress which has cost us a lot of time and is yet to be resolved. I’ve never been so disappointed in a company.