BT (British Telecom) Outage

@BTCare @bt_uk on several occasions I've phoned up to have my direct debit changed and everything in promised this is done but it never is. Please can you help.

@bt_uk simply has to be the worst customer service there is sent messages,tweets,made calls and still not sorted my problem 😣 let's hope India doesn't stay on lock down too long might get some decent service then

Brilliant @bt_uk just brilliant. Internet goes down and after submitting what’s wrong, the earliest I’ll get it fixed it says is Friday. That’s me screwed then as I cannot sleep at all due to the fact I use insomnia white noise videos on YouTube. Is 3:30am.

@bt_uk please make it easier to cancel Bt sport online if you have no one to answer calls. Very poor service at this time

@btsport why can’t you let us cancel online during this different time instead of sending threatening emails at 2 in the morning . Be more helpful

Hello @btsport, I turned on your BT Sport 1 channel & it's showing a fighting contest in front of a packed stadium of people with the word "LIVE" in the corner. I think it is very irresponsible of you to support a company doing this with the current situation in the world.

@jcouhnnt @MarcAllera @btsport Oh please, really do you not think a Tech company have the ability to work remotely 😉 Great offer to support the #NHS staff!! Also considering all the extra demand on the networks with people streaming/video calling it’s been working very well and BT should be applauded 👏

@bt_uk Any help line for now !! please

@bt_uk Please Reply I have no Network since my new landline start working please fix that 01603 748863

@bt_uk fix your Wi-fi please

@bt_uk BT support online is a nightmare, the web site just takes in circles

@bt_uk I wish to change my package from VIP to Big Entertainment (the £20 a month one). All month it’s been saying I can’t do this until 30/03, but now it is 30/03 there is no option to do this! It just states “You’re already on our Top Package” then shows my bolt-ons! Help!!

@MauriceKilbride @johncrossmirror @btsport @SkyHelpTeam No problem

@bt_uk your the only one that can save me... help

@MarcAllera @btsport I would like to cancel it as didn't want it and have never used it, but it came with the deal offered ..and need to change my Direct Debit date. Unable to do these things online 🙄 can you advise on an email address to contact as I am unable to call during the day.. thank -you

Trying to cancel btsport subscription with @plusnet. Easier to get blood out of a stone. Come on, where's your customer service Plusnet @Ofcom #CustomerService #areyouBTindisguise

@Jay96246652 @MarcAllera @bt_uk @CWUnews @NHSuk @TheSun @guardian @BorisJohnson @NicolaSturgeon @Telegraph @UKGovScotland @BBCNews Yeah, and with gifts, there is no reason why they can't just put an enquiry form on the website. They want the customer to speak to you so you can sell them stuff.

@bt_uk You could give me an email address or adddress if where to send the complaint

So I cancel my @bt_uk subscription (switchover 14th April) and all of a sudden my Sky box won't find or connect to my BT router. Still connected to every other device though 🤔

@bt_uk promised me an update on an issue with a vulnerable customers telephone within 24 hours, 30 hours later I haven’t heard a thing. decided to call for an update, only to sit on hold for 29 mins before being automatically disconnected because you close at 9pm. Brilliant

@skytv ironic on the day you take £80 out of my account my viewing card needs pairing for the 8th time in 10 days. This is not acceptable. Hopefully @bt_uk can install my broadband tomorrow and this better sort the issue!

@laurencurn @btsport Cancel your direct debit

@SimonBull18 @bt_uk Cancel your direct debit

@KathMcManus @btsport Cancel your direct debit

@PamCameronMLA @Phil_Mac9896 @bt_uk Left BT years ago, worst service for moblie and broadband I’ve ever had,

@ampthillweltond @MarcAllera @btsport Im in similar boat, shocking service!

@MarcAllera @bt_uk @EE @plusnethelp I've 10 to 15 years experience in a call centre from customer service, sales and tech roles from mobiles to TV and broadband I'll go in for 30 quid a hour 🥰🥰

@bt_uk Hello, can you help enable a 1571 service for my grandad please, it is required.

Thank you so much to the customer advisors @EE and @bt_uk today for their help during such a difficult time. @skytv absolutely awful service. So unhelpful and lack of care and no can do attitude. If I was ever going to return in the future the service received today changed that!

@btbusinesscare @bt_uk You have the monopoly of everything so we cannot avoid you even when your customer service is beyond ridiculous.

@BTCare @bt_uk hello my direct debit is coming out at the wrong date. I've been promised on several occasions by your customer service it's been changed to the 2nd of the month but it's still coming out end of month.

@bt_uk @Milsted1978 That is not good enough. Bad enough not letting us pause or cancel btsport but now tugging on heart strings! I'll donate next payment to nhs then cancel altogether even if it has to be done by cancelling dd with bank. Poor show bt 😡

@nsh4rpy @bt_uk Thankfully I've got internet only problem is it's not mine, the next door neighbours is coming through my line. I am paying for my neighbours to have 300mbs whilst I'm only getting 30

@nsh4rpy @bt_uk And now I just got hung up on. This is not a good experience for a customer who has been in contract for less than a week...

@bt_uk Received but very disappointed. This is going backwards in technology from EE TV. Can only record 2 channels, can’t connect by WiFi from hub to box and in demand not working 🤨

@bt_uk I've been trying to call you for three days to report a fault. please could you help. On Friday I was on hold for 1.5 hours just to be told "our offices are now closed"

@bt_uk Unfortunately, not still experiencing the same issues

@bt_uk trying to cancel my BT SPORT subscription, can't get through on the phone and nobody answers my tweets or messages. This shocking customer service. Please reply and help me out

@btsport I want to cancel my subscription, can't get through on the phone, nobody replies to my messages...... terrible

@Jay96246652 @MarcAllera @bt_uk @CWUnews @NHSuk @TheSun @guardian @BorisJohnson @NicolaSturgeon @Telegraph @UKGovScotland @BBCNews Also, everyone knows that no customer service happens in retentions, except when there is a sale in it for the adviser. If it's not in the salesperson's interest to help the customer, they will transfer them. You know it, I know it and Marc knows it!

@bt_uk all day l have been trying to help a fellow key worker get some damn assistance as our office is closing due to corona and she can’t work because you guys won’t sort her internet out. She’s called time and time again and you hang up!

@btbusinesscare shocking service from BT as a whole cannot get through I have spent the day trying to phone regarding an elderly family members bill

@Plusnet I've been trying to call for days. Chat is offline too. My March bill is incorrect. April will be too. I need to cancel btsport. I have a query re the sim only offers. Help.

@bt_uk hi please could someone contact me about my complaint as the manager call back I was promised didn’t happen and you are charging me the wrong amount

Have been trying to contact @btsport to cancel my package with no luck but they are happy to keep sending me emails wanting payment!! Waited to get through for 2 days now for over an hour!! Unable to email and live chat too!! Joke!!

@bt_uk Updates till now: Initial date of activation - 26 Mar 27 Mar : Issue with card, activation on 30 Mar 28 Mar: Unknown issue, hopefully activation on 30 Mar 30 Mar: No progress on order owing to unknown issue. Need to cancel and new order, no activation date!

@bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

@bt_uk Being at risk, my folks are fully isolating. Dad has a smart-phone for emergencies but isn’t very familiar with it. A BT hub hotspot in one corner allows the odd text. It’s been this way every time with their BT service. It’s no worse now, except in how cut off it leaves them.

@Lady_A2012 @btsport Cancel your direct debit

@bt_uk hi, having serious issues with our internet speed. Some of my devices can’t connect to our wi fi and the download speed is awful

@bt_uk I've been on hold to you for over 2 hours for the 3rd day in a row. I have an account/billing issue I need to sort immediately otherwise I'm going to be left out of pocket.

Have been trying to contact @btsport to cancel my package with no luck but they are happy to keep sending me emails wanting payment!! Unable to email and live chat too!! Joke!!

We were waiting for our router to be delivered today by @bt_uk @WeAreOpenreach - Little did we know they aren’t installing our internet, have cancelled our order and we won’t have internet until June. 2 kids schooling from home, 2 adults working from home with NO INTERNET - HELP!

@bt_uk tried twice last week and almost an hour in the que tonight! How do I cancel BT sport... can’t do it online either! Or email anyone!

@mushhenry @SkySports @VirginMediaIE @btsport It’s an automated service and you activate the pause on billing, something like that anyway, I done it and I can see it mas paused and off my future bills but the channels stay on

@luke_williams20 we bought a house off you 2 yrs ago. You are still paying £30/mth for @btsport at this address. Tried to cancel it for you but @btsport won't as I am not the account holder. I asked them to contact you but they wont /haven't probs cos they want your 30/mth

@bt_uk Hey Chris, I’ve added a Fortnite port and the connection is still absolutely dogshit 🙃 instead of a full freeze I just get consistent lag spikes more frequently, think I’ll be switching to EE.. can’t cope with all my games being thrown by an overrated shit company

@crazyh @virginmedia To be fair to @skytv they paused ours and kept it on so you still get to see the content. Not heard a thing from @btsport and no option to pause. Starting to see who treat customers like shit!

@bt_uk We had this issue before and the engineer even said we do not have to use the BT equipment at all and it was any issue bt side . i can show you pictures of speed test from a site that is not BTs

@WWE @DMcIntyreWWE @BrockLesnar @WrestleMania @btsport If @DMcIntyreWWE doesn't win at Mania I will never watch @WWE again. That man deserves the title unlike the over rated over hyped chump that Lesnar is. The HELL with Brock. The CLAYMORE will rule!