BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (16%)
-
Total Blackout (7%)
-
E-mail (7%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Edinburgh, Wareham, Liverpool, Manchester, Bristol, Basildon, Glasgow, London, Bargoed, Croydon, Northampton, Wembley, Reading and Newry.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
TV | |
| Northampton |
Internet | |
| Sale |
Internet | |
| Birmingham |
TV | |
| Edinburgh |
Phone | |
| Wareham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Neville Carolan
(@Nev_C) reported
For the second night in a row I've watched a game on @ScotlandSky and the thing that stuck me is what a poor standard their production is compared to what @btsport used to have.
-
Mika Romanov
(@GrumbleRomanov) reported
@bt_uk used to be a customer. I left as you have a good broadband service but a terrible customer service telephone line. Was told I was eligible for a broadband deal today. Went to sign up online and the deal is not available to me.
-
Milo Noseda
(@MiloNoseda) reported
@bt_uk Hi, I’m having problems with my Wi-Fi in London. My BT account says that there is a Current Service Issue, the estimated fix time is 22:37. The problem was found at 10:57. I’ve been trying to study and work using my 4g. After more than 8 hours it’s becoming impossible
-
⭐⭐⭐ nickie ⭐⭐⭐
(@NickieLFC) reported
@bt_uk But I don’t have a landline with you I just have broadband only so I don’t know how that could possibly help me.
-
Simon Wherry
(@wherrys) reported
@bt_uk I assume communicating with you here is as pointless as more standard means, but any update (whatsoever) on when the service outage in WR6 (since Saturday) will be resolved. Your total radio silence on this is appalling. @worcesternews
-
Sammy Curtin
(@SammyCurtin) reported
@bt_uk @Nathanb81236595 I need help my internet has been prematurely been cancelled by 3 weeks. Just returned to my flat to find that its already turned off. Tried restarting the router to make sure that wasn’t the issue. Please resolve ASAP I need to work tomorrow!
-
Barbara Gleave
(@ChouetteWirral) reported
@bt_uk We are in a bad area for mobiles and NEED internet. Why did you tell EE that you were taking over when you didn't have it in place?
-
グラハム・スミス®
(@BancoDePapa) reported
from
Tottenham, England
@elacha123 Same here..... Got more response via Twitter from @bt_uk and @ScottishPower than their service desks..... #poorcustomerservice
-
Dee
(@Dillzie) reported
So @bt_uk broadband has been down since 4 o’clock and they are saying that I won’t have any service till 7th or December. The mediocre apology and the promise of a refund for the days without internet is diabolical.
-
Wayne Cubitt
(@waynecubitt) reported
@bt_uk I'm currently a domestic Halo customer but running business from home want to take up the offer on the black Friday bt business offer. As there is no bt business upgrade available In my account, if I order it will they auto cancel my domestic service?
-
adam timms
(@adamtimmsytimms) reported
Why is @bt_uk internet so **** my nan runs faster then their internet
-
The Photography of Simon Dell / Mr Tographer
(@simon_dell_tog) reported
@bt_uk any reported inter net problems reported Sheffield s12 hackenthorpe no net for 2 hrs now
-
Gary Mays
(@G2HI) reported
@bt_uk broadband down since Sundays storm in HG3. Opened a fault and tech came out. I was told by today it would be fixed. Nobody can tell me status today after multiple calls. Any way to check status with openreach? Another visit is pointless if the cable is still down. Thx!
-
Dee
(@Dillzie) reported
I am unable to work from home, and @bt_uk suggests I should work at a friends house. How about u get an engineer to fix the problem. It’s funny how no matter what system is down, or if there is any faults, your system to take my money always works.
-
David
(@davelympo) reported
@MartinSLewis Hi, I'm trying to renew my contract with @bt_uk but they won't offer me the same deal as new customers. What can I do? They just say the options aren't available to me, which according to customer loyalty penalties is incorrect. help please, #bt #broadband
-
Karen Venn
(@VennzTweets) reported
@bt_uk Need a telegraph pole, master socket, phone line, a date and some reliability. We dug a trench for a cable duct in conjunction with OpenReach in August then it all came to a halt thanks to @bt_uk cancellation (without any consultation) and has never been the same since.
-
Simon Wherry
(@wherrys) reported
@bt_uk The issue is not specific to me - it impacts multiple properties in WR6 at least - lines have been down since Saturday. Check 01886888085 but you could check others.
-
Rebecca Dugdale
(@beccid79) reported
Phoned @bt_uk to cancel my grans phone line since she passed away, explained the number to be cut off and they only went and cut off my aunt's house next door instead. Won't fix it for a week. 🤬 Last thing we need at this time!!
-
Simon Priest
(@SimonPriest19) reported
@traderrets @SkySports @btsport If that Tonight was the best the proposed European Super League has to offer,then they can bloody well keep it. Absolute Garbage! I’m having trouble remembering two such over rated Football teams 😢
-
Herr David
(@_HerrDavid_) reported
@bt_uk I am not a BT customer, you have taken the line off of my current provider. i will send the address by DM
-
Sue Dixon
(@GrasmereCottage) reported
@bt_uk Still no signal
-
Carl
(@carlistyping) reported
@quille_patrick @bt_uk It’s a.. customer service account. Are you White Knighting British Telecom?
-
Stephen Jarrold
(@svjarrold) reported
@bt_uk terrible service at the moment and for last few months. Why should I stay? Nothing big getting sorted
-
⭐⭐⭐ nickie ⭐⭐⭐
(@NickieLFC) reported
@bt_uk so I’ve been without broadband now for 5/6 hours and I can’t find out why, is there currently a problem in my area? Ws3 1qf is my postcode
-
Simon Wherry
(@wherrys) reported
@bt_uk Thanks, I have been checking that link for 5 days now. It just says we cant provide a date - please try again later. So no, it doesn't give any update! I know you are dealing with many issues right now - that's fine. But communicate expectations please....
-
Op Bull
(@Opinionatedbull) reported
Pathetic! @btsport, the ref was in the process of blowing his whistle. Why did he change his mind! Why can the commentators not see what the screen shows us? Terrible injustice to M United.
-
Dee
(@Dillzie) reported
@bt_uk when is this issue going to be fixed? It’s beyond *************** now. I spent 45 mins on the phone to customer service with no resolution.
-
Mohammad
(@Mohamma93849184) reported
@DJJamieTaylor1 @btsport Is it still this bad?
-
S O’Marcaigh 🇮🇪🇬🇧🇪🇺🏳️🌈
(@SMarcaigh) reported
@bt_uk I placed an order on 24th Nov for line BB -tv and now I'm told I won't have svce until 18 Jan almost 2 weeks after my current supplier ends how do I cancel , much as I hate virgin I can get service within a week.
-
Joe
(@ThatBreslin) reported
@bt_uk are the worst broadband providers I have ever used. How can you be unable to play a game the moment anyone watches anything on Netflix.