BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Seascale, Southwark, London, Normanton, St Helens, Warrington, Hackney, Birmingham, Glasgow, Hammersmith, Widnes, Milton Keynes, City of London, Liverpool and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Seascale |
Internet | |
| Southwark |
Wi-fi | |
| London |
Internet | |
| Normanton |
Internet | |
| St Helens |
Wi-fi | |
| Warrington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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K C 🍀
(@kcampbell94) reported
@bt_uk In 5 working days (which is not good enough after 3 months without), I've been down for 3 months and only been active through the hybrid connect, does this mean that I'll be refunded the full 3 months?
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Tom
(@tjoswain) reported
@bt_uk Yeah, I’ve moved and my services were due to be switched on yesterday. I still don’t have internet. Bit frustrating tbh. Can you help?
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Jones Mark Harding
(@JonesMarkHardi1) reported
@bt_uk i asked you a question do you support BLM
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spotty dog
(@spottyd20733131) reported
@bt_uk @DrJohnCosgrove For what it is worth, have spoken to BT network team. There is an issue with iplayer and EE which BT and BBC R&D have been trying to fix for two months. No idea if/when it will be fixed.
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Edward Kellow
(@edwardkellow) reported
from
Paddington, England
@bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?
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Ann o’ the wisp 🥛
(@kent_se) reported
@bt_uk Just how has this country become so sick and corrupt, we have an appalling advert like this coming from a major company! Have you taken a collective knee? Guess like other deluded publicity mongers, you’ll just out it down to ‘hate’ and go your virtue signalling way. Shame!
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Matthew Hardy
(@drmatthewhardy) reported
Hello @bt_uk I keep getting an automated call from 0845602111 saying it is BT's text message delivery service with a message from Parcelforce and asking me to press option 1 to hear it. Deeply skeptical that this is a genuine call. Can you advise?
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Niki Smith
(@Niki_Know1) reported
Please can you help @bt_uk ? My 78yo mum has had her @Facebook suspended for suspicious activity but can’t reset password as account is linked to her old btinteret email address. This must be a regular problem so hope you can advise on options please. @Facebook so far ignoring me
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Dina Sonagara
(@dina_sonagara) reported
@bt_uk we have been left without an internet connection since yesterday with no communication from either @bt_uk or @OpenreachHelp as to when the issue will get fixed!
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Tara Bell
(@TaraJaneBell) reported
On 22 April my broadband service stopped overnight, here I am 8 weeks later still with no service. Come on @bt_uk, sort it out!! Losing the will to live!
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SparrowCap Gaming
(@SparrowcapG) reported
@bt_uk trynna cancel tv package since 27th april, get told its getting removed but nothing happends
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Ann o’ the wisp 🥛
(@kent_se) reported
@bt_uk Just how has this country become so sick and corrupt, we have an appalling advert like this coming from a major company! Have you taken a collective knee? Guess like other deluded publicity mongers, you’ll just put it down to ‘hate’ and go your virtue signalling way. Shame!
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Claire Work
(@ClaireWork2) reported
@bt_uk Keeps saying 'unstable internet' connection so am now tethered to my phone using my data to ensure people can see and hear me
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Claire Work
(@ClaireWork2) reported
@bt_uk awful Internet connection today struggling to work. .
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Up4thechallenge - Mental Health Streamer
(@Up4thechalleng2) reported
@bt_uk It is a constant 4.8 mbps upload which is some of the lowest in the country. I'm more than capable of running said test myself the issue is your infrastructure. I am leaving the network due to the atrocious upload which falls below a lowest level stream standard!
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Matthew Hardy
(@drmatthewhardy) reported
@bt_uk Thank you, I thought so. The only problem with blocking calls like this is that my BT block list is already full. We get scam calls several times a day and I can't block any more. Why do you limit the number customers can block?
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K C 🍀
(@kcampbell94) reported
BT and Openreach are a joke btw, 2 months without broadband and now another 5 days without it it for them to sort their mistake (which I had to tell them what the issue was as they were clueless) and still having to pay my bills for these 2 month @bt_uk @OpenreachHelp
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Julia Hughes
(@author_hughes) reported
@bt_uk Yes. When he tried to cancel the contract with you, because of patchy internet, he was told a couple of halos (boosters) would help. He was told he wouldn't be charged. He's been charged £100+ & been told that his contract has increased from £30 - £60.00.
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Simon Dabell
(@Wightsmuggler) reported
@bt_uk could u help me? My friend has BT Halo1 but her 5 year old router is now playing up. Every few days the WiFi drops from an expected 65mbs to around 10mbs. This is corrected by unplugging and restarting. This is a fault on the router.
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Loz 🌈
(@ThatLozzie) reported
@Mogsy22171230 @bt_uk And you kinda just proved my point anyway. You have a lot of hate in you Get help
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Jones Mark Harding
(@JonesMarkHardi1) reported
@bt_uk do you support BLM?
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Andy Kingscott
(@AndyKingscott) reported
@bt_uk I haven't received my free returns bag to send back my old modem. I have tried asking for a replacement but I can't find the link to it in MyBT. Please can you help?
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marcus
(@marcusmark2019) reported
@bt_uk iv just ordered a bt mobile device ..paid £100 deposit all went through fine... now iv checked my order on my bt.. and being told iv gotta show photo id... iv not got a passport or driving licence... WTF
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Bobby Cott
(@bobski2410) reported
@bt_uk You tell me? I had a complaint open with you, it wasn’t resolved and now I don’t hear from the handler who was dealing…
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Matthew Morris
(@mattmophoto) reported
Do @bt_uk employ really people for tech support, or is it all bot’s these days? Some the responses I’ve had today are very sketchy 🙄
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Julia Hughes
(@author_hughes) reported
Hi there, my son's just been on your group chat for an hour. @bt_uk He's currently working night shifts. When he signed up for BT internet, the initial service provided was patchy. My son wanted to cancel his contract (within the cooling off period). He was persuaded not to.
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K C 🍀
(@kcampbell94) reported
@bt_uk Also, because my account had to have a cease and re-provide my hybrid connect now is not working as my account hasn't been activated yet and won't be for another 5 days
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Matthew Hardy
(@drmatthewhardy) reported
@bt_uk Yes, this problem only gets worse. It makes me wonder why we have to have a landline number at all, its not something I'd choose to have if given the choice
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Up4thechallenge - Mental Health Streamer
(@Up4thechalleng2) reported
@bt_uk Instead of giving standard responses to tweets calling out your inefficiencies it may be worth reading them. Your outdated infrastructure across your network is the problem not a 'line issue' which will elicit a sales person giving a "have you tried a new DSL filter?" response.
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Schrödinger's Bigot🖕🏻
(@MANNNIPU82) reported
@btdrawtheline @davidcunlife555 @bt_uk Stfu coward sell outs,we don't care,you don't even care ir believe anything you woketards are even promoting. Its done out of fear. I hope you go broke. And you will. I'm switching my provider . **** off.