Is BT (British Telecom) having an outage?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

November 15: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (54.44%)
  • Phone (20.32%)
  • E-mail (9.47%)
  • Wi-fi (8.09%)
  • Total Blackout (4.54%)
  • TV (3.16%)

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • KAnn173
    Ann Thomas (@KAnn173) reported

    @BTCare Well the 14th has come and gone and still no broadband. @BTCare @SkyUK @OpenreachHelp you’re all as bad as each other. It’s just a shame @virginmedia can’t install until 29th. @itvMLshow my suggestion would be don’t move at all!😡

  • MattDimbylow
    Matthew Dimbylow (@MattDimbylow) reported

    @BTCare Please don sign the obvious. Review the notes. It being a problem for a while.

  • 3trinitythree
    Lee (@3trinitythree) reported

    @BTCare I’ve left BT. Only so much BS I can handle. Inability to resolve problems, and staff not even attempting to resolve a problem for 5 days until I rung up to find out what’s happening. Then when I say I’m leaving problem is miraculously looked in to and resolved. Too late

  • Rachel_Mantell
    Rachel Mantell (@Rachel_Mantell) reported

    @SCNathan @bt_uk @BTCare @TalkTalk The entire company is an embarrassment. The poor frontline staff are trying to do a job and the infrastructure, processes, management are a joke.

  • draperlimited
    Draper Fire, Security & Electrical (@draperlimited) reported

    @BTCare BT fail to reimburse over £1500 in mid sold telphone line charges, which they accept liability for!Worst customer services I have encountered!

  • HelenaK_02
    HelenaK (@HelenaK_02) reported

    @BTCare @BT - over a month from order to get phone line and fibre installed! Fibre delay understandable but not the phone line which just needs activating! Disgraceful level of service and no other option as BT have a monopoly due to rural location 😡 #poorservice #notagreatstart

  • English_Muff1n_
    Dannii 🐝 (@English_Muff1n_) reported

    @BTCare But 2 weeks to fix something is appalling and even then you could tell me I have to wait another week. I suggest you change suppliers @OpenreachHelp it certainly doesn't take 2 weeks to fix some cable.

  • jamied7
    Jamie D (@jamied7) reported

    @BTCare Yes, that's what I meant. It tells me to go to a web page but it won't load because my broadband is awful

  • SCNathan
    Sara Nathan (@SCNathan) reported

    @Rachel_Mantell @bt_uk @BTCare Have now surpassed @TalkTalk in *cr*p* customer service. (An achievement) My former guest now does have WiFi. #Sympathies

  • English_Muff1n_
    Dannii 🐝 (@English_Muff1n_) reported

    @BTCare Absolutely appalled. Next available date for an update on getting my broadband sorted... 26th of Nov. If that's not *************** I don't know what is. Nothing but empty promises. Can someone contact me to cancel my contract, please!!!

  • JPauI_
    JPaul (F/A for BO4) (@JPauI_) reported

    @BTCare Our internet was working perfect until the engineers showed up, as we rung our service provider and they said they would send a bf engineer out, however every time they update/check the lines we always end up loosing internet

  • KaineGazzard
    Kaine Gazzard (@KaineGazzard) reported

    @btsportfootball @btsportscore @benmendy23 @btsport @ManCity Shit tweet ... Most people would be positive earning the wages they do 😭 cigar mode injured or not

  • OutworldDOTA2
    Follow Your Leader (@OutworldDOTA2) reported

    @BTCare Yes it is and we don't use the landline at all. We had serious problems earlier in the year and then both "Network" and "System" would reset like network has in that photo, but recently it's just been system.

  • JPauI_
    JPaul (F/A for BO4) (@JPauI_) reported

    @BTCare Yes since the engineer fixed our next door neighbours internet ours have gone down completely

  • MarxistMalc
    Malcolm Gibson (@MarxistMalc) reported

    @BTCare I am now the problem is outside my premises, oh how I wish you would get this sorted.

  • Rossko21
    Rossko21 (@Rossko21) reported

    @ellgrahamm95 @SpeedwayGB @SpeedwayGP @btsport @TheQuirkmeister @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Not now. A points limit of 38 is going to leave that a very watered down product.

  • VinoFiIipino
    Jason Lincoln (@VinoFiIipino) reported

    Hey @SkySports I'd just like to say that the @btsport coverage of the NBA was never as poor as y'all currently have it

  • AndBall79
    Andrew Ball (@AndBall79) reported

    @BTCare This is the ridiculous part that nobody seems to be able to explain. Why was it booked in and now it’s not, and why did nobody have courtesy to let us know. Don’t understand the issue

  • LiquoriceLegs_
    Tom (@LiquoriceLegs_) reported

    Internet running unusually slow tonight, devices are disconnecting but the HUB is indicating that everything is fine. @BTCare

  • ralph_urquhatt
    Ralph Urquhatt (@ralph_urquhatt) reported

    @BTCare Nothing. I feel extremely let down by the lack of communication from BT

  • chrisccfc13
    Christian Watkins (@chrisccfc13) reported

    @lib20100 @BTCare We're in a contract with bt at the moment so can't switch but when we can we will. It's service have been terrible from the start and I had to book half a holiday in work today to wait for them and they didn't turn up. Shocking

  • PackhamJay
    Jay Packham (@PackhamJay) reported

    @btsport when you realise btsport are charging you £30 a month for there service!!! 😡😡😡

  • LizJarmyPadgham
    Elizabeth Jarmy (@LizJarmyPadgham) reported

    @BTCare No, @BTCare, it’s a near-impossible process going through your call centres. Takes time I don’t have, and multiple repetitions and re-wording of the issues, due to poor comprehension by your distant staff. Some in uk shd be able to sort...

  • Covill44
    Grant Covill (@Covill44) reported

    For the millionth time please fix the internet in my area @BTCare same pathetic internet speed since 2007 every time you look into it you do nothing about it as we’re on the wrong junction box!!! #lazy

  • JPauI_
    JPaul (F/A for BO4) (@JPauI_) reported

    @BTCare engineers can be sick or absolute retards who rush there job. Every time they fix someone else issue on our street we loose internet completely as they put our internet in a dead socket or don’t plug it back in. No internet up to 72 hours sort your shit out

  • steepstuff
    SteepStuff (@steepstuff) reported from Ashwell, England

    Same here in Rutland crap #broadband with no response or interest from @BTCare until they want your money!!!

  • Tim_Mac82
    Tim McCarthy (@Tim_Mac82) reported

    @BTCare I understand that, but surely the upgrade shouldn’t mean a degradation in the service we recieve.

  • steepstuff
    SteepStuff (@steepstuff) reported from Ashwell, England

    Normal service resumed yet again #zerowifi thanks @BTCare for a total waste of money and crap service!!!! 😡😡

  • CCKimberley
    Caroline 🎄 Kimberley (@CCKimberley) reported

    @BTCare It's been a problem all day. Connection has been a problem for a week.

  • chandlm2
    Maggie Chandler (@chandlm2) reported

    @BTCare no mobile signal HP1 3SG for at least the last 6 hours. Help!

  • CCKimberley
    Caroline 🎄 Kimberley (@CCKimberley) reported

    @BTCare Never tried it before. Never needed to. When my brother tried for the first time today it wouldn't even let us onto the internet stuff.

  • 7MT7
    Marty Turner (@7MT7) reported

    @BTCare That is the number i often call.... Just lately I’m not getting through to a British call centre.. Convenient when chasing poor service

  • that_crane_guy
    Tristam Mayes (@that_crane_guy) reported

    @BTCare @PaulChuckle2 Paul don’t bother with BT they are robbing bastards that have no interest in customer service, we have had years of poor service by them but can’t use anybody else.

  • Kimberly_Hutch
    Kimberly Hutcheon (@Kimberly_Hutch) reported

    @bt_uk @BTCare can anyone help iv arranged an open reach engineer visit for tomorrow but need to reschedule

  • greggjsteele
    Greg Steele (@greggjsteele) reported

    @BTCare (Ironic )Thanks for sorting this out so promptly. My parents are so grateful for you leaving no stone unturned in assisting them with their plight. (Non ironic) I have been left amazed by the lack of customer care at BT. They really have no morals at all.

  • ShaunAmor
    AMOR (@ShaunAmor) reported

    Evening all ANYONE looking to change broadband provider what EVER YOU DO DON'T use @bt_uk @BTCare 4 weeks without broadband service for a new customer AND STILL NO clue as to when!! empty promises shocking service. 😡😡😡

  • ShaunAmor
    AMOR (@ShaunAmor) reported

    @BTCare Empty promises every week for the last 4 weeks!!! NO sign of it working anytime soon. You have 4g mini hubs available and don't say we're not on BT+ 4 weeks and STILL no broadband you could have sent a mini hub out. SHOCKING CUSTOMER SERVICE 😡😡😡 #BTShockingService

  • greggjsteele
    Greg Steele (@greggjsteele) reported

    @bt_uk @BTCare @MoneyTelegraph my elderly disabled parents have been BT customers for 40 years. They have had no broadband now for 28 days. The fix date just keeps getting changed. Not being told anything. Please help !!!

  • AshleyFulwood
    Ashley Fulwood (@AshleyFulwood) reported

    @SpeedwayGB @TheQuirkmeister @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Time to improve the awful BSPA website then.

  • Tim_Mac82
    Tim McCarthy (@Tim_Mac82) reported

    @BTCare having upgraded our broadband to unlimited the service has been atrocious! Does unlimited mean throttled service.... and I’m not turning it all off and back on again! 🤔

  • AndBall79
    Andrew Ball (@AndBall79) reported

    Ridiculous service from @BTCare and @OpenreachHelp - moving house on Friday and expecting engineer to come round and connect us so called to check when we are being cut off and told nothing happening for 2-3 weeks!!!

  • dunkyscott
    Duncan Scott (@dunkyscott) reported

    @BTCare just been cut off from call to booking services to follow up a complaint and query bill. No call back! Please can someone help resolve this

  • wbenjam
    Will Benjamin-James (@wbenjam) reported

    @BTCare absolutely disgusted with your customer service. We called to renew, which was fine, but were forced to take a BT Home Hub 6 and pay for its delivery. We have out own equipment which is more reliable. Absolute disgrace.

  • JayZizzleFizzle
    击🐜Vikki🐜击 (@JayZizzleFizzle) reported

    @BTCare I come home to find my WiFi down again after I was reassured it would be working. This is an absolute joke at this point.

  • victorswarve
    V I C T O R (@victorswarve) reported

    @bt_uk @BTCare are the worst..the only consistency you provide is taking your direct debits out on time;even when you do no provide the customer with what was sold/bought. #embarrasing @WhichUK @BBCWatchdog

  • AdamTartt
    Adam 🏍💨💥💥 (@AdamTartt) reported

    @SpeedwayGB @SpeedwayGP @btsport @TheQuirkmeister @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Website needs sorting guys ... sort it awful format — look at SGP for guidence and USE twitter to pump out self promotion not JUST with followers but new people

  • garethnorman031
    gareth norman (@garethnorman031) reported

    @BTCare Raised last night. Ref 181113-003362. It's not working again tonight.

  • dazrobbo22
    Darren Robinson (@dazrobbo22) reported

    @BTCare can you please provide an email address to which I can raise issues with

  • heyitsfay
    Fay (@heyitsfay) reported

    @BTCare I shouldn’t be paying a cancellation charge, I should be allowed to cancel as you upped my prices without notifying me! @SkyUK think we might need to chat, BT are con artists

  • Jodylewarne
    Jody Lewarne (@Jodylewarne) reported

    @BTCare And can’t download them on my phone because of the issue

  • GNab87
    Matthew (@GNab87) reported

    @BTCare My landlord let him in. What really annoyed me is I never got asked permission. I only found out he had been when I realised they had gone. My landlord let him in but it is completely unacceptable to gain access to my flat without my permission even if he is with the landlord

  • BRBtim
    Tim Hibbs (@BRBtim) reported

    @BTCare Thanks but this is a very short term solution that sometimes lasts less than 60 seconds. I was looking for a *permanent* way to block it looking for this network at all...for BT Infinity & Beyond! = /

  • bespokeproducts
    Lee Rogerson (@bespokeproducts) reported from Walton le Dale, England

    @bt_uk @BTCare I need to cancel the engineer Friday. We won’t be in now sorry DM me

  • Vickitoriasmith
    Vicki (@Vickitoriasmith) reported

    @BTCare Hi Laura, the lights are blue but that means nothing. I can’t get into the hub manager and it is currently working, but that will only last for a short while! There are no issues in our area, it’s the BT hub or line!

  • GNab87
    Matthew (@GNab87) reported

    @BTCare A very bad start! Got told it will be installed on Monday, engineer arrived and said he couldn't do it as needed help but will return on Tuesday to install it. He also left his tools at my house and somehow got access to my flat without my permission or me being present! 😡 😡

  • onlyatroller
    only a troller (@onlyatroller) reported

    @BTCare Geeza I think we should terminate this conversation here before have another @threeUK situation

  • Jodylewarne
    Jody Lewarne (@Jodylewarne) reported

    @BTCare Asked for the primary holder account number and said would log complaint and then ended chat

  • _Kohana_
    Lewis Jenkins (@_Kohana_) reported

    @BTCare And you’ll cancel if I damn well decide I don’t want it! This entire process has been nothing but smoke and mirrors. You should genuinely be punished in my opinion.

  • _Kohana_
    Lewis Jenkins (@_Kohana_) reported

    @BTCare If speed doesn’t improve I’d like to cancel my account and go without. Thank you

  • TazminMiah_1
    Tazmin M (@TazminMiah_1) reported

    @BTCare Still not letting me login, sometimes it does and sometimes it doesn’t. It also doesn’t allow me to login via the mail app or yahoo mail app on the iPhone at all.