BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Paddington, Bristol, Halifax, Glasgow, Croydon, Crawley, Uxbridge, Milton Keynes, Pontyclun, London, Pontypridd, Leeds, Yeovil, Hackney and West Wickham.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Wi-fi | |
| Bristol |
Internet | |
| Halifax |
Internet | |
| Glasgow |
Total Blackout | |
| Croydon |
Internet | |
| Crawley |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gary CEO Sausage & Egg Sandwich Marketing Board
(@gary_winter1935) reported
@bt_uk Question. Why is your broadband so bad? I’m currently working on my phones data because I can’t get anything from my router. It’s not a WiFi issue because my WAP is not sending a signal either. Maybe it’s time to change to a new provider?
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Friggin Legend
(@frigginlegend) reported
@bt_uk don’t get @bt_uk internet. It’s been 6 weeks of calling every day and their useless customer service advisors have done nothing??? Tell me a worse company than bt. Ps **** you
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Louise Brice
(@LouiseEBrice) reported
@bt_uk Please can you contact me regarding a severe outage reported across several villages in Kent?
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Mark Burcher 🇺🇦
(@MarkBurcher) reported
@bt_uk I've done that and got an auto-reply and have no idea if a real person is going to answer as well. It appears as if you can't cancel any services online and need to call you. So far I've been on hold for 45 minutes....it's very frustrating
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Scot Hubbard
(@scothubbard) reported
@bt_uk Why do I have to spend so long on hold to cancel my BT Sport on Sky package? Tried and given up a few times now. I should be able to do it online. I can’t help thinking I would not spend nearly as much time on hold if I called for anything acquisition related.
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Oliver
(@ONC147) reported
So now I’m being told the broadband is down across the whole of Staplehurst and Marden. Why we can’t be told these things by our providers @bt_uk ?
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Henry
(@henryjbirkett) reported
Called yesterday to reschedule my installation with @bt_uk and they still managed to send the poor engineer out this morning to waste his time. Knew this would happen. And now i'll have to wait another two weeks, I suppose?
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Gary
(@GaryFitzakerley) reported
@btsport missed majority of the Liverpool game due to your awful app. About the only thing that I saw was Michael ******* Owen
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Alyzande Renard
(@alyzande) reported
@bt_uk my hub is fixed orange and I can't connect, is there an outage? 01142610433
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Daniel MacIntyre
(@littlebaytrade) reported
Within the space of 45min @btsport changing the quoted prices for @BTSportBoxing fights. Poor show!!
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Black Country Rock (Stuart Edwards)
(@Stue1967) reported
@bt_uk daughter had her phone stole a week ago. Despite countless phone calls, the replacement Sim hasn’t arrived. Can you help please?
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Tony Shoulders
(@tonyshldrs) reported
So its now the 4th time @bt_uk have pushed my install date back for fibre broadband despite complaint escalation. My patience which was worn to the thinnest has now completely evaporated. Almost 2 since my 1st install date. Completely ridiculous.
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marcela
(@marcela545456) reported
@bt_uk I’ve been your customer for the past 5 years and as my contract was ending I’ve decided to renew it. I was told “You won’t even notice” which ended up with me not having internet for the past 3 weeks and now waiting to be reconnected on the 21st of April ?!? Help pls !
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Louise
(@Lou72305455) reported
@bt_uk in staplehurst Kent internet seems to be out for the whole town? Could you update? No real phone signal here so also can’t call! Thanks
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Ruth
(@JonnerTradley) reported
@bt_uk My internet has just cut out and my hub is flashing away like mad. I’ve tried resetting - is there a problem that you are aware of?
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tom long
(@tommyboyraver) reported
@bt_uk Internet in BS4 is down. Any ideas how long this will be for? Ta
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Pat Mungroo
(@patmungroo) reported
@bt_uk it’s been more than ten days since you’ve promised to sort out internet issues in the CB25 area. Not sorted. Any idea when you’ll get it done? Just a reminder it’s more than ten days!!!! Please can you let me know what is being done?
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Oliver
(@ONC147) reported
@aitken_will @bt_uk My broadband went down last night in TN12 postcode and @bt_uk are saying it’ll be 5 or 6 days to fix. Will I at least find out what the issue is for such a long delay?
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Chris Archer
(@KartAttack22) reported
@bt_uk service down in Staplehurst, Kent. When is it likely to be back up and running?
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Shaun Gorman
(@Shaun_G36) reported
@bt_uk Its been on and off constantly the past couple of hours. The past week or 2 has honestly been awful. Dropping out 7/8 times a day. What details do you need and i will DM them.
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Jayne
(@BlueDillon2011) reported
Is @TalkTalk using @bt_uk 's roll out of faster fibre to make people renew contracts with them? Mine was upgraded @talktalk 's request and I'm now advised I need a new 4k TV box to fix problems caused by the installation, to get one I've got to renew my contract.
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ILikeSheds
(@iLikeSheds) reported
@bt_uk Hi, we are experiencing issues when making outgoing calls, however we are still able to receive calls. Is there a known issue? Thank you.
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Jordan
(@Jord_Dev) reported
@bt_uk I need help logging in to the My BT app. I've uninstalled and reinstalled countless times but I'm still getting an error when I try to log in. Login credentials are fine 👍🏼
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RonaldMadra
(@RonaldMadra) reported
@bt_uk Can you fix this asap. “Sorry but we're doing some work on the network that could be causing the problem with your service. Please bear with us, it shouldn't last any more than 24 hours.” Who has 24hrs to waste in 2022?
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Steven A B Wright
(@s3w) reported
@BTcare My 86-year old mum got an email saying she could use MyBT app to cancel voicemail, which as you know, is not true.
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Midge69
(@1969Midge) reported
@BlueDillon2011 @TalkTalk @bt_uk They are rubbish charged us £100 when our phonline went down said it was an internal break in the cable came round mended it without entering the property and said the wire had corroded in the garden how is that our fault con men report to ombudsman
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NdBainzy🦍
(@NdBainzy) reported
@tonyshldrs @bt_uk @bt_uk awful service from you lot
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Mike Bazaluk 💙 🇺🇦
(@mbazaluk) reported
@bt_uk is there a broadband issue in Sheffield my hub is permanent orange?
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flourishdebra
(@flourishdebra) reported
@btbusinesscare How laughable is this post…!! Glasgow?Lol. How about resolving my on going complaint from last July? BT business care lol. Another 35 mins today to be told I’ll be called back…never happens. Shoddy at best.
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will aitken
(@aitken_will) reported
@bt_uk you are down again 01580890775 broadband not working you were down 8 days in March.