BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Newport, Hammersmith, Cambridge, Plymouth, Heathfield, Maryport, Southampton, Hackney, Birmingham, Rowley Regis, Caerphilly, Slough, Hounslow and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Newport |
Internet | |
| Hammersmith |
Internet | |
| Cambridge |
Total Blackout | |
| Plymouth |
Total Blackout | |
| Heathfield |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@BratislavaBrit) reported
@btsport @bt I am leaving as a customer. You want your modem sent back. You fail to send me a return bag in 2 months despite 3 requests. Now you charge me for not returning?
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Child Victim of the CofE
(@ChildCofe) reported
@btbusinesscare Your message seems to have suddenly disappeared. It popped up, I was just about to answer it and it disappeared. Is BT having internet issues or is it my line?
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Paul Stone
(@paulstone40) reported
@bt_uk In which case I'd like to cancel Now sub (taken out on 9th Dec) - tried via phone today but told they couldn't. I'm hard of hearing and subtitles are essential for me.
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Barry Cleminson
(@bazzaclem) reported
@SkyUK any idea why your mini Q box always has issues connecting to my @bt_uk Internet?
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AJツ
(@pigatatatty) reported
@bt_uk Or how about renewing a couple of 80 yr olds onto a new 24 month contract when you came out to fix the **** you’d put in
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✨Anxiety girl!✨
(@AnxietyBlob) reported
@bt_uk Hi, checked the link and it says no issues. Txt the number and it says there is an issue. So which is it? Is it just my house or the whole area?
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cazzlebrook
(@cazzlebrook) reported
@bt_uk and @ee why is my Internet so **** since you put new 'super fast fibre' in? Others in the same street have said it's got worse and keeps going on and off all the time!
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Julie Hunter 💙
(@juleslh87) reported
@bt_uk Absolutely appalling service from yourselves today,we will be with you between 1-6.Son phones,yes we will be with you;son phones again 17/1.You charge a ridiculous amount and your a communications company ffs.We shouldn’t have to phone you,you should phone us.
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Paul Thurgate
(@ThurgateP) reported
@bt_uk where is the live chat option on your website? I want to discuss why my monthly payments have jumped from £19.99 to £47.99 Without anyone contacting me .This is a disgusting way to treat your customers.
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Vanja
(@MisandryVoid) reported
.@bt_uk count ur days… 2 engineers to fix my internet and then it breaks the day after they come out, trust you will be dealt with
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Pete McCormack
(@KandPMC) reported
@bt_uk Done. It's a bloody shame that after a week to a fortnight of aggravation & problems, I have to Tweet publically to get an issue looked some attention !!
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Lauren Hill
(@LaurenHill0808) reported
@bt_uk hi, I recently rejoined BT after moving house, I used my previous email address to set up my bt account, and now whenever I try to log into my account it’s just showing me my previous bt account… can you help at all?
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Vanja
(@MisandryVoid) reported
@bt_uk since the 16th december we’ve had issues with poor speeds and drop out, had two engineers come out on 2 separate occasions and thought it was fixed after the engineer visited yesterday and today the router won’t even connect. This service is a joke, and we’ll be look elsewhere
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Ernie Thornton
(@darealern) reported
@bt_uk Yes but the app was I assume created to help customers in an easier fashion
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Child Victim of the CofE
(@ChildCofe) reported
@btbusinesscare Is that picture of Nick, Allan, Sean or Chris? All very helpful but still we have not managed to get the broken internet back working.
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HAREHILLS PARK BOWLING CLUB
(@ClubHarehills) reported
from
Leeds, England
@bt_uk As already highlighted we have now spoken to Royal Mail they explained that they own the postal code system as they deliver letters across the country, because we don't have an access point for letters to be delivered we won't be added, quite rightly so. The issue is with @bt_uk
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cazzlebrook
(@cazzlebrook) reported
@bt_uk I'm not a BT customer now which is why I tagged EE too. Though it is since BT has put the fibre broadband in.
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Daniel Briggs
(@DanielB1093) reported
Never seen someone improve in such little time than @alexvolkanovski, if he didn't win fighter of the year I would've eaten my foot. The guy looks absolutely unstoppable at the moment. Double champ 2023? @btsport #ufcawardsshow
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Helen Hall
(@hellzbellz84) reported
@bt_uk your internet is a sham. Drop in service throughout Christmas and today, we can’t even watch a film without it buffering. Consider we pay £40 a month to you, I think a response would be nice. Husband working from home also and it’s affecting him also
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Carly❤️Simon
(@Simoncarly1) reported
from
Salisbury, England
@bt_uk Hi there I’m still not happy about this happening in the first place being a long term customer with you and @EE
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Dai Williams
(@williams_dai) reported
@GeorgeMonbiot @B2KOP @bt_uk …. Sympathies, dug up our lane with no notice, had to fill in the trench to get out - they left an unstable bank :/
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Dai Williams
(@williams_dai) reported
@bt_uk Regularly, every six months or so when it gets really bad & i can no longer pick up radio :/ You ‘clean’ the line - then it goes again…
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Lawrence
(@Chemfund) reported
@bt_uk Thanks Clare, we had a time slot of am for the last appointment, but no show from engineer who advised at 19:30 hours that he ran out of time? Hence why I feel this appointment will turn out the same way on an issue outstanding for nearly 4 months
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Pete McCormack
(@KandPMC) reported
@bt_uk had an issue that's supposed to be resolved by EOD today. Plus my bill's come in £12 more than it should. Tried 150 at 20:34, told by answer-phone that Agents available 'til 21:00 Mon-Fri, then cut me off. "Committed to excellent Customer Service", you're having a laugh !!
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Jacob Tomon
(@JacobTomon) reported
@bt_uk @cazzlebrook Yo the internet is trash and i cant play rocket league pls fix
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Sons of Speed 🏴
(@redballoons97) reported
@bt_uk Perhaps read the post again? It says I placed order but the account is in their name. A degree of common sense could be applied? That isn't even the main issue and that is that your call centre have been advised three times that the external work has been completed
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Child Victim of the CofE
(@ChildCofe) reported
@btbusinesscare @BirkenheadBish Vicky is trying to get the problem with the internet connection sorted out. Chris has been onto it too and Allan and Sean. They have been working on it all day. I got a bit confused with the man with the apron in the beauty parlour. Apparently, that's a BT office.
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Lawrence
(@Chemfund) reported
@bt_uk Siobhan, thanks for your confirmation that a BT Openreach will attend to fix a fault on Tues 3rd Jan. Is there any way of tracking the engineer?
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Child Victim of the CofE
(@ChildCofe) reported
@btbusinesscare Hi Chris, thought I had cracked it and got through on the envelope page, then suddenly it all went blank. Any ideas? Are you getting my message or has your internet gone down?
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✨Anxiety girl!✨
(@AnxietyBlob) reported
@bt_uk is there a problem In the KA8 area for the internet?? Wifi down and home phone?