Is BT (British Telecom) having an outage?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

October 17: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:30 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (57.89%)
  • ▪ Phone (31.58%)
  • ▪ E-mail (7.24%)
  • ▪ Total Blackout (1.97%)
  • ▪ TV (1.32%)

BT (British Telecom) Comments

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • PRSBooks
    Paul Stephenson (@PRSBooks) reported

    @BTCare I'll try calling again, but spke to four different departments yesterday, all of whom said it was an issue with Openreach system

  • PRSBooks
    Paul Stephenson (@PRSBooks) reported

    @BTCare @OpenreachGB yes, cabinet enabled but can't reach, you've said you can't place the order until openreach system updates. Openreach engineer said no issue

  • sinclairstrange
    Sinclair Strange (@sinclairstrange) reported

    @BTCare Well then that's rubbish. Shouldn't be false advertising that crap then. I think I'm done with you and you're really crap service.

  • DaveWitts
    Dave Witts (@DaveWitts) reported

    @BTCare phone line was working. I'm not even sure they understood I had an issue with my broadband and not my phone line.

  • DaveWitts
    Dave Witts (@DaveWitts) reported

    @BTCare Appreciate that but there hasn't been much attempt to fix over the phone. Just the standard turn it off etc. I've had 2 calls asking if my

  • BarleyNeil
    neil barley (@BarleyNeil) reported

    @BTCare @BTCare After 1hr and half of a shocking service can I recommend BT spend some money of chat service and training #btcare

  • AliRidhaG
    Ali (@AliRidhaG) reported

    @BTCare No call back has been arranged. Your staff just leave me on hold. I need this sorting out asap so please help

  • steveh2001
    Steven (@steveh2001) reported

    @BTCare hi - are BT Homehubs updated automatically? E.g. to fix the WPA2 issue? Or do we need to click update somewhere?

  • Emmabee1986
    Emma Baldwin (@Emmabee1986) reported

    @BTCare So that number put me through the the wrong place. Still not resolved, more terrible service

  • Steve_Jones31
    Steve Jones (@Steve_Jones31) reported from Mold, Wales

    @recordlebel @BTCare I had the same problem when I moved into a new build property and their service was dreadful - complaints team in slough is answer!

  • WilkoPiBot
    WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.71Mbps, 2017-10-17 12:00:35 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • SidSelant
    Sid (@SidSelant) reported

    @BTCare Not to my knowledge. You Charge the same price as a new customer. whereas sky charge;£10.

  • bethanyluise
    Bethany Batstone (@bethanyluise) reported

    @BTCare this has got to be the worst internet and service I have ever received! Everyday our office has to reboot it at least twice!

  • Sumz_Ox
    Σ. (@Sumz_Ox) reported

    @BTCare @btbusinesscare @BTBusiness are you going to fix this situation or are you going to continue scamming small businesses?

  • SidSelant
    Sid (@SidSelant) reported

    @bt_uk @btsport Have you thought about Multi Room for btsport?? Im sure the customer base would increase if you did. Sky do it so Why not U

  • ClareC_
    ClareC (@ClareC_) reported

    @BTCare you clearly aren't bothered by the terrible service.I want to cancel my contract-the past month without iternet is my notice period!

  • Sumz_Ox
    Σ. (@Sumz_Ox) reported

    @bt_uk @BTCare And all their agents are rude. Should've went to @virginmedia

  • Sumz_Ox
    Σ. (@Sumz_Ox) reported

    @bt_uk @BTCare .. Bt are a bunch of liars and cheaters. Worst company to ever get service from

  • DeniseMickle
    Denise Mickle (@DeniseMickle) reported

    @BTCare ???? They say it can come out "fix" it liars

  • garethbartlett
    The GB (@garethbartlett) reported

    @BTCare No they can’t help me. That’s the point. I’ve been here. And I can’t even load the link page. Fobbed off again. Or robbed? #fail

  • Kevyb2484
    Kevin Barrett (@Kevyb2484) reported

    @BTCare Bt youview box, I am a bt customer and openreach employee

  • markawilliams
    Marko Williams 🎃☠️ (@markawilliams) reported

    @BTCare And what discount off next bill do I get for fixing the problem myself?

  • markawilliams
    Marko Williams 🎃☠️ (@markawilliams) reported

    @BTCare What? As a customer why would I tamper with the main socket? Ok will try

  • joshua_kempton
    Josh Kempton (@joshua_kempton) reported

    @BTCare No our call was disconnected and I rang back. The guy said she would call me and she never did.

  • anoush_morsali
    Noush (@anoush_morsali) reported

    @BTCare Still no service, was meant to be sorted yesterday! What on earth is going on!!

  • charlie_816
    Charlie (@charlie_816) reported

    @BTCare Raised a complaint on the 29th Sept and still no reply?? Great service to a customer of over 12 years!

  • AliRidhaG
    Ali (@AliRidhaG) reported

    @BTCare So in essence your team is terrible. They don't know where to find information and don't know how to treat a customer....

  • AliRidhaG
    Ali (@AliRidhaG) reported

    @BTCare So I chased up with bt open reach and they are trying to sort out my issue and coordinate with your team

  • R_JFossitt
    R.J Fossitt (@R_JFossitt) reported

    @BTCare Im aware of that but ur customer service staf r very rude,, fortunately I have a engineer here a day early bt needs to sort out their staff

  • AliRidhaG
    Ali (@AliRidhaG) reported

    @BTCare You're fibre to the home department can't seem to deal with my issue.

  • 3382d4099fd1491
    Tracey Jones (@3382d4099fd1491) reported

    @btsport @NLSpeedway @TigersSpeedway Did not back down for anyone!

  • Hilary_Levy
    Hilary Levy (@Hilary_Levy) reported

    @BTCare Also what are you doing about my other problems. Have not heard back yet again!!!

  • Jessiiee01
    🎃 Jessica Ly 👻 (@Jessiiee01) reported

    @BTCare Idk what hub I’m using but I have called 2 days ago and it is not working again after checking channel 1,6 & 11 & doing a factory restart

  • Philx1979
    Phil Ruberry (@Philx1979) reported

    @garethbartlett @bt_uk @BTCare 1 company i will NEVER join

  • mattwignall0710
    Matt Wignall (@mattwignall0710) reported

    @BTCare They came with the hub but appeared already used. I persisted for ease but now I have run into issues.

  • staceygrennelly
    Stacey (@staceygrennelly) reported

    @BTCare To fix an ongoing problem that either wasn't resolved or created by a previous engineer

  • garethbartlett
    The GB (@garethbartlett) reported

    @BTCare @Falmouth_Dai The same problem I’ve had for months. Charged for internet that can’t download basic web pages, ordered fibre but months overdue.

  • Sharniejk
    Sharnie Jukes ✭ (@Sharniejk) reported

    @BTCare Slow internet speed, nothing loading and had an engineer out who didn't spot that I have a damaged phone line leading to router.

  • garethbartlett
    The GB (@garethbartlett) reported

    Oh @bt_uk @BTCare you are utter, utter shit. Useless, incompetent and a waste of time and money. National disgrace.

  • staceygrennelly
    Stacey (@staceygrennelly) reported

    @BTCare He certainly wasn't at mine and never called to say he was coming like your texts said he would

  • 1chriswebber
    christine webber (@1chriswebber) reported

    . @btbusinesscare Got WiFi problems this morning, but Harry on 152 could not have been more helpful, thorough, patient or encouraging

  • SWTutors
    Kerrie Louise (@SWTutors) reported

    @BTCare why offer rewards for signing up to broadband then never follow through with them? Never had this problem with Sky!#falseadvertising

  • WilkoPiBot
    WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.70Mbps, 2017-10-17 10:00:32 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • Wetherbykbb
    Weth_Kitch_Bath_Bed (@Wetherbykbb) reported

    Shocking @btbusinesscare You charged my BT mobile 60p to answer 3 customer satisfaction questions re: BT response to our broadband issue!

  • corkg
    Gareth Cork (@corkg) reported

    @steve1215 @BTCare I have been having the same problem. You should raise a complaint with Ofcom and the Ombudsmen as they have missold the service to us.

  • Dookist
    @Dookist (@Dookist) reported

    @BTCare She can't call you... she has no service and her mobile is in a blackspot...

  • thomasmoffatt
    Thomas Moffatt (@thomasmoffatt) reported

    @BTCare Thanks Chris. Still the same issue. (I'm having to text my housemate the instructions here)

  • Retro_uk
    Steve (@Retro_uk) reported

    @BTCare ...but I paid a premium for a premium service. I have free cloud storage coming out of my ears from various companies. It isn't worth it..

  • Retro_uk
    Steve (@Retro_uk) reported

    @BTCare Well, I need to renew my contract in Dec to keep BT sport discount. I'll decide then. Don't get me wrong, the service has been top notch 1/2

  • crossbow_ed
    Crossbow Education (@crossbow_ed) reported

    @btbusinesscare Are you aware of any issues in the ST18 area? We can't get a dial tone this morning.

  • riannaej
    ree (@riannaej) reported

    @BTCare are there any issues in the SE15 area? Hub is blue but internet’s not working

  • mrmdbarton
    Matt Barton (@mrmdbarton) reported

    @BTCare I need a call back today saying the number is back on service and I can port it.

  • mrmdbarton
    Matt Barton (@mrmdbarton) reported

    @BTCare I am still awaiting a call back. I have no idea if BT have taken any of this on board. I have no way of escalating this issue.

  • MissDonero
    Doyin Fernandéz (@MissDonero) reported

    @BTCare No confirmation, no nothing . since I’m within the cancel limit and no one has called bk to confirm reversing charges as promised.im leaving

  • mrmdbarton
    Matt Barton (@mrmdbarton) reported

    @BTCare when calling the number, the call disconnects right away. The solution - BT need to reinstate the service on the number.

  • mrmdbarton
    Matt Barton (@mrmdbarton) reported

    @BTCare BT had advised, incorrectly, that the number needed to be taken out of service.

  • mrmdbarton
    Matt Barton (@mrmdbarton) reported

    @BTCare I've confirmed with the company in trying to port the number to that the last rejection was because there is no service on the number.

  • crossbow_ed
    Crossbow Education (@crossbow_ed) reported

    @BTCare Are you aware of any issues in the ST18 area? We can't get a dial tone this morning.

  • Micky_Mackney
    Michael mackney (@Micky_Mackney) reported

    @BTCare And he gave me a ref number and said he's put it in a complaint again! Said after problem is fixed I should get a refund

  • Micky_Mackney
    Michael mackney (@Micky_Mackney) reported

    @BTCare I spoke to someone at customer service and he said it was on my folder as a complaint and it would be sorted! Said the same yesterday (1/2)

  • chrismaslen
    Chris Maslen (@chrismaslen) reported

    @BTCare my network is down AGAIN. This is beyond ridiculous now and quite frankly I've had enough. When will it be sorted?

  • Retro_uk
    Steve (@Retro_uk) reported

    @BTCare Yeah. I have discovered that infinity 1 customers now effectively get the same service as Infty 2 ones (like me) so why am I paying £10 more

  • JamesDryden89
    James Dryden (@JamesDryden89) reported

    @BTCare And thats why I will never use you again. I will tell others not to use you as well. Poor customer care.

  • lee_parnell
    Lee Anthony Parnell (@lee_parnell) reported

    @BTCare Neither of my neighbours who ordered at the same time have not had any issues, just mine. Also I’m paying for broadband and i don’t have any

  • jon_bedford
    Jonathan Waddingham (@jon_bedford) reported

    @BTCare A fault. And an engineer is coming tomorrow to hopefully fix it.

  • BedalesWines
    Bedales Wines (@BedalesWines) reported

    @btbusinesscare @boroughmarket We have been for three weeks. Attempting to get one of our three lines fixed before all going, but now are all down

  • LetsGetTropical
    Gary Bailey (@LetsGetTropical) reported

    @BTCare I spoke with someone from your customer options team Saturday, they agreed it needed to be resolved but wouldn't take responsibility (1/2)

  • thomasmoffatt
    Thomas Moffatt (@thomasmoffatt) reported

    @BTCare I checked last night and this longing. Seems there are no centralised issues. However, we've had many issues from tress leaning on the line

  • BethanySavv
    Bethany 🎃 (@BethanySavv) reported

    @BTCare We should be getting up to 77mb/s download with bt infinity 2 broadband, now been told there was a problem with the order so having to...

  • Dookist
    @Dookist (@Dookist) reported

    @clubagogo @BTCare I wouldn't hold your breath... my friend has been mostly without any BT 'service' for months!

  • hellojwdlaw
    JWD Solicitors (@hellojwdlaw) reported

    @btbusinesscare @GSutherlandBT 18 mths of problems, no one taking ownership, being passed from one person to the next. Sort it out !

  • Micky_Mackney
    Michael mackney (@Micky_Mackney) reported

    @BTCare Thanks! It goes green, dull blue, flashing orange then still orange!! Had this problem 5 times and on 3rd hub in 3 years!

  • Jo_Fryett
    Joanne Fryett (@Jo_Fryett) reported

    @BTCare your overseas call centres is highly unprofessional + extremely rude, told repeatedly not willing to progress my complaint + hung up

  • LauraEowyn
    Laura Anders (@LauraEowyn) reported

    @BTCare At work at the mo - would I still be able to do this tonight when I get home? What time does this service go on to?

  • Jo_Fryett
    Joanne Fryett (@Jo_Fryett) reported

    @BTCare I would like a member of the friends and family action line to call in a UK call centre as I won't be spoken to in such a rude way.

  • LauraEowyn
    Laura Anders (@LauraEowyn) reported

    @BTCare Have a closed fault (via auto service) and no other issues reported.

  • Junction10
    Jason Sheldon (@Junction10) reported

    @BTCare 48.58 down, 10.40 up, ping 22ms... I used to get between 58-70 - more often about 65, never less than 58 down.. and 18mbps upload..

  • LauraEowyn
    Laura Anders (@LauraEowyn) reported

    @BTCare Did this via automated service the other day, there was a fault and got text to say fixed but still no dial tone...? Will check again..

  • LionMan1979
    Richard Higgins (@LionMan1979) reported

    @BTCare I can assure you no one called. I even called your help centre who said they’d call after the specified slot. This did not happen.

  • cymrobach
    Trouble❤️ (@cymrobach) reported

    @BTCare The small one I assume, can't watch anything on demand as it won't load! Paying extra for data as the wifi too slow! Waiting for fibre