BT (British Telecom) Outage Report

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Bristol, Luton, Milton Keynes, London, Fakenham, Batley, Manchester, Birmingham, Southwark, Cardiff, Newport, Llanelli, Blyth, and Southend-on-Sea.

City	Problem Type	Report Time
Hammersmith	Wi-fi	31 minutes ago
Bristol	Internet	2 hours ago
Luton	Internet	3 hours ago
Milton Keynes	Internet	3 hours ago
London	Wi-fi	4 hours ago
Fakenham	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  tia (@tiamatthews97) reported 3 minutes ago

  @bt_uk I’ve been on hold for 40 mins now. I ordered bt broadband and landline on 17th january meant to be delivered today, gone to track delivery and it says it’s been cancelled at my request but I haven’t done this? Could I have some help pleas

• 
  Andrew Parker (@andrewCWparker) reported 5 minutes ago

  @bt_uk Wi-fi (with you). To troubleshoot I also connected the TV with a hardwire to the router and the same problem happens. I also was watching the live game on my laptop and that was fine whilst the TV app was buffering

• 
  JonScoff (@JonScoff) reported 7 minutes ago

  @bt_uk I tried to cancel a recent order on your website and it took me straight to that after submitting the request. Can you DM me please?

• 
  Joseph Ellis (@JoeyEllis88) reported 9 minutes ago

  @bt_uk I have been on hold for a cumulative 6 Hours trying to find out why my broadband is not working?? I appreciate we are in a pandemic but this is absurd...

• 
  ranno (@Chris_Ransom) reported 11 minutes ago

  @davidwheldrake @btsport think you have to ring them to cancel a contract. Person running their twitter won’t have your account no.

• 
  Paul Vile (@paul_vile) reported 12 minutes ago

  Internet connection down! Looks like a BT problem, although I'm on TalkTalk here. Using phones as hubs. @bt_uk @talktalk #talktalk #bt #openreach

• 
  Jamie 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jamie_mole82) reported 13 minutes ago

  @bertybassett77 @btsport Exactly. Imagine if that was down the other end.

• 
  Darren Adams (@darrenjadams) reported 20 minutes ago

  @bt_uk My connection date keeps getting pushed back because the order fails to reach OpenReach (according to everyone I've spoken to). BT need to fix that otherwise this is going to carry on.

• 
  ASHY 🏆 (@AshyyAFC) reported 21 minutes ago

  @bt_uk Ahh man. My Internet is really bad upstairs in the attic. I have WiFi extenders already and really wanted to move the main bt socket to the middle floor

• 
  Phil Sandford (@Phil_Sandford) reported 23 minutes ago

  @bt_uk No. That is not the problem. It’s the constant, daily, reboot of the hub that keeps occuring for no reason - and all you say is “there’s no fault on your line”

• 
  𝙰𝚍𝚎𝚕𝚎 𝙼𝚒𝚝𝚌𝚑𝚎𝚕𝚕 💙 (@adelemitch) reported 25 minutes ago from Swindon, England

  @davidjmcelroy Sadly, I don’t have BTSport, so will never have to watch last nights ‘highlights’ (will be able to stream MG’s Facebook live though)

• 
  Rob Bettles (@Rob_Bettles26) reported 26 minutes ago

  @btsport Steve Mcmanaman is so bad at commentary it’s scary!

• 
  James Addlestone (@jwtaddles) reported 28 minutes ago

  @oldspeak1 Having been in that exact position for the past 3 weeks having moved house and had the misfortune of having @bt_uk as a provider, I can confirm it is a terrible idea. I did try reading these static, printed books, but it just didn't feel the same as having a tablet in my hand

• 
  Sara Waters (@sarabara1973) reported 31 minutes ago

  @bt_uk so fault initially reported on 19.1.21 now hoping to have it fixed by 3.2.21 but it moves on a day every day. Totally unacceptable service when trying to work from home. Very unhappy customer

• 
  Adnan Symo (@acsymo14) reported 32 minutes ago

  @bt_uk can you please let me know why it has been impossible to speak to anybody who is able to help set up our broadband? We’re new customers and been without internet for over a week now 😠

• 
  Chris (@Monkeycbr0) reported 33 minutes ago

  @bt_uk tell me, don't worry there will be no down time if you move over to us, router never turns up and my Internet gets cut off. Why did I trust these ars*holes

• 
  ANFIELD SOUTH (@SerendipityShah) reported 34 minutes ago

  If you’re thinking of buying a broadband service, my advice, stick to @BTCare they are the best. Avoid @virginmedia at all cost. They will steal money you and not give you a service in return. You have been warned. #homeschooling #EducationDay #internetshutdown    @MailOnline

• 
  maida vale (@ieatchilangos) reported 36 minutes ago

  @bt_uk Nick. I did manage to get through but the issue I have is that I’m unable to do my job without the internet and I’m being quoted an install date of 18 March. My livelihood will be seriously damaged if I don’t get the internet switched on. There’s fibre to the premises.

• 
  Sara Waters (@sarabara1973) reported 36 minutes ago

  @bt_uk No, just keep ringing customer services who ring open reach then no update. Track fault date just keeps moving. Very frustrating

• 
  Kim Newbz (@KimNewbz) reported 38 minutes ago

  @bt_uk My broadband has been down since yesterday morning. Was told it would be fixed last night at 7 but still nothing. When will it be fixed as I work from home but can't currently! I live in Bangor NI

• 
  Michelle (@Livelaugh2020) reported 40 minutes ago

  @bt_uk any chance you are going to fix the lines near Bathealton. Line been hung over a wall for months, Internet intermittent and awful. You should be upgrading people in these areas not upgrading the superfast already

• 
  wonderfullyshiva (@wonderfullyshi1) reported 40 minutes ago

  @MarcAllera @bt_uk @EE Can you get your useless customer service people to stop sending me threatening texts about payment for a contract that was cancelled due to your inability to provide the service I was paying for #ceaseanddesist

• 
  LesleyG (@LesleyG04864610) reported 40 minutes ago

  @EE @btsport Never mind your bleeding BT sport, why have I had broadband problems since 9am this morning?

• 
  joan jamieson (@joanjamieson) reported 43 minutes ago

  @EE @btsport It would be a shame to leave EE for a better deal I’ve got similar deals from 2 other places but I’d rather not switch numbers or sims but I can’t justify getting less for the same money. Doesn’t make sense if I can’t get the same as a new customer with EE but I can elsewhere.

• 
  paige (@BONJOURimpaige) reported 45 minutes ago

  @bt_uk I’m honestly getting fed up of BT lying now. A week without internet, engineers lying about doing a visit and no help whatsoever

• 
  Anh Nguyen (@Sadfacemongoose) reported 46 minutes ago

  @bt_uk paying customer ****. Clowning aside, sort this is clearly unacceptable. Don’t use BT people

• 
  Nick Jenkins (@nickj76) reported 46 minutes ago

  @bt_uk yet again having issues with my phone line, logged support request Monday pm, expected fix 29th Jan, heard nothing so logged in to track the fault & now expected fix 3rd Feb wow & the fault will be in the exchange or the green box this I already know #badservice #noservice

• 
  Margaret Wyett (@Marge2612) reported 56 minutes ago

  @bt_uk NEVER USE BT BROADBAND you need to sort my account. You cancelled my account rather than my late mother's and you haven't sorted mine to be reconnected, been on phone for 4 hours and nobody has sorted it. Needs sorting today SHOCKING SERVICE

• 
  Deano (@deanobowers81) reported 59 minutes ago

  @bt_uk It won’t cast in enhanced so I have to cast in standard to avoid ‘I assume’ the issue that’s happening.

• 
  Tidy (@Tidy_Yid) reported 1 hour ago

  @HammerForLife @btsport Probably wouldn't have made any difference to the outcome but you never know!