BT (British Telecom) service status: outage reports and connection issues
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (65%)
- Wi-fi (14%)
- E-mail (8%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Romford, Pontefract, London, Brentford, Wandsworth, Birmingham, Telford, Normanton, Hatfield, Truro, Shefford, Edinburgh, Glasgow, Welwyn Garden City, and Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Romford
|
Internet | 23 minutes ago |
|
Pontefract
|
Internet | 44 minutes ago |
|
London
|
Wi-fi | 2 hours ago |
|
London
|
Internet | 4 hours ago |
|
Brentford
|
Phone | 4 hours ago |
|
Wandsworth
|
Wi-fi | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Ed Thomson (@ThomsonEdwint) reported@JimSpenceDundee @WeAreOpenreach @bt_uk It’s Circet that seems to be doing installations and doing a good enough job on the track but won’t repair damage done by mini digger to the road when finished. 🫣
-
Akram🇵🇸 (@akrxm94) reported@bt_uk What’s the point if when I call and I’m on hold for more than 10 minutes, I get cut off? Why can’t there be a simple button to press to cancel subscriptions?
-
Sev (@Sevka_T) reportedHi, I haven't been a customer since 2024 and today I am receiving texts and emails saying my trial is coming to an end. What is going on? @bt_uk
-
namecantbebrank (@alreetson) reported@bt_uk She's paying money for this service that she is not getting, do you understand this? That has been ceased without warning of this one line per property policy that was never communicated. What the hell would you do if you encountered similar in your life?
-
𝕋𝕙𝕖 𝕍𝕖𝕘𝕒𝕟 𝕋𝕚𝕞 🍀🌱 (@thevegantim) reported@bt_uk fobbed off by three people in the last hour, possibly the worst customer service I've ever experienced in my life - which matches up with the broadband install service, which has been diabolically poor. How many hoops do I need to jump through to get an answer??
-
Claire #JusticeForNoah (@ClaireMadMax) reported@juliandc @bt_uk Also many places in rural Northern Ireland and Britain don't have any mobile phone signal at all
-
Simon Caffrey (@caffrey_simon) reported@bt_uk But @bt_uk say the issue is our SmartHub. They’ve sent 2 now both have not arrived.
-
Carol Lord (@CarolLo58903853) reported@bt_uk is there a broadband issue in some areas this pm? The call delay suggests yes. I can't stand at the top of the garden for 90mins to wait for a call back from you and 'WiFi calling' indoors obviously isn't working. Very frustrating 😕
-
Robert Drummond (@robertd1981) reported@bt_uk I don’t really want to raise a complaint. It’s basic looking after people and that’s what you and Openreach should be doing. I should not have to complain for you to have nothing more than average standards.
-
Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported@bt_uk She has tried that. She has been pulled from Pillar to post. It’s really not on the way she’s been dealt with and my heart goes out to her cause I’m at work and there’s nothing I can do except hear her sobbing down the phone.. getting her to ring the team directly is a waste
-
SG (@ScouseSG) reported@Nunney2584 @bt_uk The absolute epitome of “that’s not my job and I can’t be arsed to actually help” response from BT there.
-
Simboman 🇬🇧 🇺🇦 (@simboman) reported@Walesguy2 @bt_uk Mark, it's been a known issue for months.
-
Maggie Moo. Hold the line. (@scotslassnow) reported@bt_uk your bot has asked me the same thing SEVEN times. Asks me to text ASSIST, which I do, and still repeats the same message. HELP!!!
-
Emma (@Emma_coyne73) reported@bt_uk My issue is not that there’s a fault it’s just the complete lack of communication to your customers considering you are a communications company. Uk power & affinity water notify us instantly if there’s an issue but we’ve not heard a thing from BT.
-
Si (@SimonHealey73) reported@bt_uk how do I make a complaint via phone or mobile app?
-
MumOfASwiftie (@Annette62702479) reported@KookyKym @bt_uk I’m on the BT900 (guaranteed speed of 700) and get less than 100 most days. No issues according to BT. Am still in contact with them to try and resolve this.
-
Simboman 🇬🇧 🇺🇦 (@simboman) reported@Walesguy2 @bt_uk BT can't fix this. Many customers have had this problem, I'm one of them. They hope you will give up.
-
BostonRabbit🇬🇧🇪🇺🇺🇦 (@Boston_Rabbit) reportedSo @bt_uk how long should a vulnerable elderly man (92) living alone wait for an engineer to fix his landline? Told one would be round yesterday as an urgent case. But as yet phone still out of order.
-
jackbwater (@jackbwater) reported@mizmuggle @bt_uk Me too. Texting that number they mention 61998 I tried help and HELP and fault. I got a text back saying they will run some tests and it says system down in my area and they hope it will be up by 19:00 today....
-
Jamie (@Jamieonthisday) reported@bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.
-
Changeling64 (@64outsider) reported@bt_uk Behind Brilliant things? How? When they upgrade system which results in vulnerable, elderly left at risk with a worse service than they had before! Seems #BT is profiting- w no free customer help number- hours spent trying to get someone to sort a problem that they caused.
-
H Paul O'Donnell (@HPaulODonnell) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Legal expenses claim on your Home Insurance Jim. If its covered there you're legal expenses insurer will pay for the damage to be repaired allowing you to pick the folks that fix it. Then your insurer can have the hassle of chasing BT to get their money back. Worth a phone call.
-
Carl Meah (@MeahCarl) reported@bt_uk Hi, thanks for response, are you able to give me a number to customer services... I have all the WiFi and tv equipment ready to go.... not installed, zero communication... basically left to dry and this is over a week.
-
Stephen (@MyEngland2016) reported@bt_uk Good Morning Had a fibre installation in June Unit fell off the wall .a bad install ,have had hours of phone calls ,engineers were promised but never came ,what do I do now
-
Kati (@Nunney2584) reported@bt_uk Hi, my internet has been down all day and it's driving me crazy. I've unplugged and restarted the router and it still has a yellow light flashing and a red 'off' light on. I don't watch terrestrial TV, I use a fire stick for everything and I'm running out of mobile data.
-
Kernal 💼🧼 (@chefkernal) reported@bt_uk I was calling to cancel a contract for an elderly client but you can’t appear to verify who she is even though I can do it and I’m a 30 year old man putting on a funny voice
-
AJoby (@spagbogroll) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Should just be able to send pictures, that’s awful
-
Mark (@Walesguy2) reported@RSh234 @bt_uk @bt_uk are shockingly bad.
-
Sparky (@oftheVotadini) reported@bt_uk @tringgooner I hate corporate replies like this. Instead of taking ownership of the problem, they palm you off to another department who will fob you off with a desultory offer
-
Simboman 🇬🇧 🇺🇦 (@simboman) reported@bt_uk @shelliephair From my experience, complaints are not dealt with by BT at Sheffield - they are closed without resolution. It makes me two annoyed BT get away with this. How do I escalate an unresolved complaint. It is not a frivolous complaint.