BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Manchester, Southall, London, Birmingham, Croydon, Gloucester, Poplar, Hammersmith, Newport, Welwyn, Hackney, Hounslow, Glasgow, Pontypridd and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| Birmingham |
Internet | |
| Croydon |
Internet | |
| Gloucester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@DanCromb) reported
I have had to deal with a lot of customer service teams over the last few weeks for various reasons. Credit where it's due: @BT_uk have been head and shoulders above everyone else. Hat-tip!
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Kerry Jordan
(@jordan_kerry) reported
@bt_uk waiting for internet installation on 26th Feb. Despite 3 lines into the house the fitter couldn’t connect. Numerous calls later, new date for tomorrow. BT have now cancelled and given date in another 2 weeks. If this is the service to a new customer, forget it. Rubbish!
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ChrisRosling-Josephs
(@redpanda1961) reported
@bt_uk just had a call from 01633 782414 trying to get me to join their international call blocking service. Another scam! @CarolineJosephs
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Jason Shaw
(@jaishaw) reported
@IvoGraham @btsport Holy crap this is good
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Rory Bailey
(@RoryTBailey) reported
@bt_uk Hey, we are having issues again. The service seems to be so random. Is there anything that can monitor our speed long term?
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Paulo Ribeiro Jr
(@paulosmok) reported
@bt_uk we are having issues with internet in Aldeburgh IP15 5AQ, Suffolk. Read something about a Outage in the Suffolk and Norfolk? Is that right?
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Customer
(@Custome92683183) reported
@MarcAllera @bt_uk I’ve got many people in my family in need of health and education services (remote) and BT services are on the floor and no one wants to fix it!!! #Embarrassing feedback to your post!
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Customer
(@Custome92683183) reported
@BTGroup I’m sure he’s been great!!! In the mean time; thousands (including my family), can’t do remote schooling, work or healthcare because BT Broadband not working! Not answering phones? Is this a failing company? @BTCare
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Mark Bishop
(@grumpyteacher7) reported
@Adam_Penning @btsport Again another stupid comment. I'm happy for schools to reopen with various measures in place. I'm looking forward to being back...
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Tamara Kohler
(@TamaraKohler4) reported
@bt_uk In case anyone is interested - the response in DMs was the same as via the phone - BT have said there is no way they can restart the service and have not offered any feasible resolution which would allow people to continue to work from home.
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PrettyFlamingo
(@PrettyFlaming10) reported
@bt_uk No. No-one is able to confirm if this order has been cancelled despite the letter addressed to me offering to do exactly that. We found out earlier that your customer has also caused a credit check to be run on our address. My husband is speaking with your Security Team today.
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Carter
(@CatchCarter_Now) reported
@bt_uk awful service for wifi. I recommend looking else where.
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JJ
(@twlor) reported
Seriously @bt_uk I renewed my broadband deal like 3 months ago and you're putting your prices up already?? You provide a service that hasn't changed how can justify putting your prices up now?
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Em
(@EmLowth) reported
2 hours on the phone to @bt_uk after initially requesting to port our existing landline number to them when we moved house. Advised the best route to do it and now being told we can’t have the number and we need to cancel everything and start again... absolutely ridiculous!!
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JDzerofive
(@JDzerofive) reported
@bt_uk nice one, pandemic and you’ve increased Broadband prices! That’s just awful.
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Becky
(@Becksb04) reported
@bt_uk He's still waiting for the engineer to come out to fix the issue. But his expected date is Thursday. So we wait and see.
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Customer
(@Custome92683183) reported
@bt_uk Complete #BS I’ve spent days in a queue waiting for someone at BT to answer the phone!!! It doesn’t get any worse!!!!! It’s like BT have outsourced customer service to @RyanAir #Nightmare
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Tamara Kohler
(@TamaraKohler4) reported
@bt_uk He has no internet access so can't get in touch himself! I was hoping twitter might be a way to get this sorted since the customer service on the phones has not been helpful. I guess they're going to have to go without internet and try to get compensation for lost hours of work.
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Customer
(@Custome92683183) reported
@bt_uk Hmmmm, I imagine it’s amazing!!! A shame my BT broadband doesn’t work and no one at BT answers a phone call!! Do you have a phone number for Virgin? We’re all sick of waiting hours in a dumb *** queue, paying a premium for a #DUD service
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Miss Grace
(@bonnyfechter) reported
@bt_uk is G31 still down?
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billy
(@billyjackneww) reported
@bt_uk can i just say that i have had bt wifi for about 2 years now and my family changed from another broadband to you. ever since the wifi has been shocking! disconnecting all day. we haven’t had time to really notice how bad it has been as we all live out the house busy lives ! dm me
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Gary Lister
(@gaz_lister) reported
from
Moulton, England
@bt_uk I've only been a customer for 3 months and you're now putting my prices up CPI + 3.9%. My neighbour is only getting an increase of 0.6%...? Whats going on??
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shutterbug2021
(@shutterbug2021) reported
@bt_uk putting your prices up halfway through a contract is not good practice at all, if you think i am going to consider staying with you after the contract expires think again. I will shop around. It seems that companys no longer value customer loyalty :(
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Th3RealTailer
(@Th3RealTailer) reported
@bt_uk Every 5 minutes my network is going down and then pops back up 60 seconds later. Constantly causing problems with work calls. This service is horrific
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Customer
(@Custome92683183) reported
@H6LTY @bt_uk Everyone has problems with BT! They just don’t care!!!
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Phil Kendall
(@philkendall_SA) reported
Just got the RPI+3.9% price increase email from @bt_uk, these mid-contract price increases always leave a bad taste in the mouth. Would it be that hard to price them into a 24 month contract up front?
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Justin Leigh
(@_Justin_Leigh_) reported
@btbusinesscare So today was the day (for the third time) that the issue with my broadband was due to be resolved. No surprise that the BT engineer did not show up, yet again.
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Samantha MacArthur
(@sammacart) reported
@TamaraKohler4 @bt_uk That's really poor
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Th3RealTailer
(@Th3RealTailer) reported
@bt_uk sick of your absolutely tragic internet cutting out constantly and then the ‘helpline’ saying there are no issues in the area. Worst service I have ever received!
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R Hurst
(@hurstyruth) reported
@bt_uk every time you take double money out of their bank account you are adding to their problems. Every time you say you will phone back they sit waiting. Every time their grandchildren phone they say “Bt are phoning, ring later”Every time-every time. For a year @bt_uk reply!