BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (15%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Enfield Town, Cardiff, London, Southwark, Normanton, Dagenham, Dublin, Islington, Hounslow, City of London, Barnsley, City of Westminster, Ealing, Chesterfield and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Wi-fi | |
| Cardiff |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| Normanton |
Internet | |
| Dagenham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Ed Mead
(@ed_mead) reported
Hello @AppleSupport and @BTCare - you don't seem to be talking. Any Apple products not sending BT Mail, problem for others too. Receiving fine - anything happening we should know about?
-
🌻LinsStyles🌻
(@HollyoaksNut) reported
Don't know if it's my broadband being crap or my firestick. But anything I watch keeps freezing every 30 seconds and it's doing my head in. @bt_uk @amazonfiretv
-
CastingForTV
(@FilmItTV) reported
I beg everybody that sees this not to use @bt_uk broadband. The most useless company I have come across. 3 engineer appointments missed and useless customer service. BBC rogue traders has been cast. Take your money and provide you with no service and get you into debt.
-
Emily Newman
(@em_newman) reported
The worst service from @bt_uk - been without broadband for over a month after moving house, despite putting the transfer request in 2 weeks prior, and being promised an activation date of 08/03. Trying to WFH full time with only a 5G router and being charger full rates.
-
Vincent
(@pttvl) reported
@bt_uk please respond to my DM regarding an issue raised yesterday
-
Dan Oliver 🇾🇪 🇪🇺
(@danoliver) reported
Did I dream this, or did every pundit on @btsport last night say that they expected Liverpool to win?! The level of punditry in the UK is utter garbage. I'd love to know if they're briefed by the production team to get behind the English side.
-
Anne-Marie Holmes
(@amholmes1993) reported
@bt_uk I'm leaving, the customer service person was ridiculous. Said there was nothing they could do.
-
Rob Henderson
(@RobjHen77) reported
@bt_uk @Scotlandteam The only bad thing here is your awful logo will continue to ruin the otherwise nice looking Scotland jerseys. Looks like a stamp rather than a logo.
-
InsomniacsUnan
(@InsomniacsUnan) reported
@bt_uk You have done nothing but give my ageing auntie an appalling service since she signed up with you. Lying about engineers coming round TWICE! Telling her she is wrong. Completely #UnacceptableService
-
Mike McKenna
(@MikeMcKenna_) reported
@bt_uk Any chance of a further update on this please? I had a message in the early hours telling me the issue was resolved. It is not. Thank you.
-
Emily Newman
(@em_newman) reported
The worst service from @bt_uk - been without broadband for over a month after moving house, despite putting the transfer request in 3 weeks prior, and being promised an activation date of 08/03. Trying to WFH full time with only a 5G router and being charged full rates.
-
Mike Fisher
(@ArrEssVeeTwin) reported
@bt_uk have been overcharging me for a year, and 6 months of that they have broken the agreement they made with @OmbudServices. Then I call cancellations. Who put me thru to billing. Surprisingly billing don't do cancellations.....🙈
-
Peter Evans
(@peterfevans) reported
@IamAustinHealey @btsport Even as a Saint, got to admit that we way down that list....
-
Richard
(@rjhsteel2001) reported
@bt_uk We currently have the BT smart hub 2. How to you order the discs that can extend the wifi signal and how much are they?
-
Rachael⁷
(@auberjeangenie) reported
@bt_uk Hello, my router keeps dropping out and I'm having to troubleshoot and restart. This works for a couple of minutes and drops out again. Not sure why this happening, would you be able to help please?
-
Ricky Angel
(@RickyAngel) reported
@Johnse @btsport Same here too! Spoke to BT they have had a few people with same issue, but no idea if it will get fixed anytime soon.
-
Vincent
(@pttvl) reported
@bt_uk as your team has been ignoring me for 4 hours I phoned up. Poor lass on the phone had to deal with an angry customer all due to lack of communication. Engineer rebooked for tomorrow PM, let's hope they arrive or will be switching service #poorcustomerservice
-
Jake Mackay
(@jakemackay2) reported
Shoutout to @bt_uk for guaranteeing us 35mb/s wifi, realising a couple of weeks later that they can't actually offer us 35mb/s and discretely cancelling our contract without telling us 👌 top lads. 1/10 service. Lovely
-
Matt Berry
(@Matt_Greenwings) reported
@JohnABurton @bt_uk They’ve succeeded in their aim then, to hide behind their system and frustrate customers into giving up without them having to do anything. The standard modern customer service model for large firms sadly.
-
RoscoBags
(@daveo1895) reported
@lynseyhipgrave1 @btsport McManaman is without doubt the worst co-commentator ever.
-
James Fearghail 💭
(@jcrtrx) reported
@DaleJohnsonESPN @btsportfootball @btsport They need to sort out the high percentage of games that have audio sync issues too.
-
Carnage
(@giveupalready) reported
@xainth @IanDunt @bt_uk This isn't correct. The padlock symbol on a website *only* signifies that the connection between your computer and the web server is encrypted. Any website can be configured to support encrypted connections.
-
Cambspowderburner
(@muzzleloaderjon) reported
@NittyNorth @bt_uk Never answer the landline these days. Invariably scams or marketing calls. If they really want to talk to me@they can leave a message
-
Bobby Livingston
(@SpeakersCollege) reported
@bt_uk Can I ask you to give me the contact details of the customer service director at BT Openreach who have Kelly Communications doing work for them given the mess they have made at my property installing for a neighbour. BL
-
Rob Courtney
(@RobJWCourtney) reported
I despair at how old people are treated by companies who want to cut their client support costs. @bt_uk asking an 88 year old to set up an online account so sort their account ting mess up goes beyond the acceptable. @age_uk really should get on to this.
-
🇬🇧 Beer 🍻 Hedgehog 🦔
(@hedgehog_farm) reported
had an issue with broadband so I rang @btbusinesscare yesterday .. a nice chap from @OpenreachHelp visited this morning turns out we had an issue; the speed was fine, but it was like the data was being throttled (web pages loading slowly etc) all fixed and it's now FAST! 👍
-
Michele Knight
(@MicheleKnight) reported
@btbusinesscare 5 hours on the phone over two days. Charged 4k for a service I've been waiting for over a year to be installed. Complaints ignored. Promised calls from local business not happened
-
David Pennant
(@david_pennant) reported
@bt_uk Hi, I ended up speaking to customer support but still couldn’t get access. The money has come out of my account
-
Zoey Levitt
(@levitt_zoey) reported
@BTGroup @bt_uk @BTGroup please advise whom I need to speak to regarding a customer service compliant I was left utterly disgusted after being treat appallingly from someone in Newcastle team after a mistake made by BT, I was advices to ‘go away and calm down!’im left upset and confused
-
Jonathan Cook
(@Family5Cook) reported
@bt_uk I have a complaint to make about poor service. Where should this be addressed?