BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (6%)
-
Phone (6%)
-
E-mail (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Tower Hamlets, Worksop, Wednesbury, Hackney, Glasgow, Bristol, Tenterden, Newcastle upon Tyne, London, Oldbury, Islington, City of Westminster, Croydon and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Wi-fi | |
| Tower Hamlets |
Wi-fi | |
| Worksop |
Wi-fi | |
| Wednesbury |
Wi-fi | |
| Hackney |
Internet | |
| Glasgow |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Zorse
(@AMagicalZorse) reported
@bt_uk My services are all up and running the only suggestion that might help is moving my router but it’s in the master socket which from what I understand means I can’t really move it from there?
-
Ruth Western
(@western990) reported
@bt_uk So, my elderly Dad’s landline has been faulty since Friday which means his emergency alarm button is not working either. Reported Friday; told a request to the Priority Care team wld be made and someone would ring me. 24 hrs later - nothing. Left two urgent mssges with...
-
soph v. 20569
(@sophb66) reported
Anybody find they are discriminated against by @bt_uk or is it just me? A loyal customer for 17 years yet **** all back. Maybe BT @MetroBank_Help can teach you a thing or two about proper genuine customer service .... you really could learn a lot from them
-
Lee
(@BandovBrothers1) reported
@bt_uk Yes according to people who have contacted Bt it's a cabinet issue that's affecting others as well as Bt in the Leeds Area.
-
ROB
(@GreenRob84) reported
it sucks the early prelims arent on @btsport :( i guess just the prelims will do.
-
Jake Adamson
(@jakeadamson99) reported
from
Ellesmere Port, England
Just let fighters get knocked out n all, why on earth would a ref jump in and stop a fight when a man is still on his feet? If he is done he will go down? Whole basis that boxing was based off right? Just shite to watch now🚮, get the proper fighting on @btsport
-
Jamie Bennett-Smith
(@InYaFace_Jim) reported
@bt_uk @Shad0wSh0tt Bullshit,,, I have been told for years,, BT will be upgrading poor, FTTC to FTTP,, It never happens. RURAL AREAS are being let down. When 5g finally get off the ground,, we will no longer need BT Open reach, or any land line. DO companies like BT really want to compete,,,???
-
Nutrition Doc
(@Leicnut) reported
@madebygoogle Yeah done all that. It’s a @btsport specific issue because a message appears on tv saying that I can’t cast to that tv anymore. Same for all other tv’s. I can cast anything else.
-
Miles
(@miles527) reported
@bt_uk Yes to my knowledge just one landline. I am able to call my voicemail ok. My relatives have the same problems calling me - dead line.
-
Chris Hickman
(@hickman751) reported
@bt_uk After the problems I have had all week from just renewing my contract, long phones calls to @bt_uk & still not sorted, waiting for a call back today to finally get things sorted, mistakes made by there operators on the phone, very poor customer service 😡
-
Jono ⚽️
(@Jono_Way) reported
@GaryLineker and what are your employers at @btsport going to do about the stupid amount of money they charge for a few Football games Gary? **** All. Everyone in Football is a thief.
-
tictactoe
(@noughtsncrossez) reported
@bt_uk Eh? My cousin doesn’t have a fault! She has a fault with your customer service ask someone called Steph B. she is the one ignoring sophb66 and she has been ignored for more than 4 days. I am messaging on her behalf because she is so upset. Read her DMs you may then understand
-
🐻Charlie Eisnor🐻
(@CharlieEisnor) reported
Anyone here know how to get better ping my ping upstairs in the last few days has been jumping from 20 to 600 during gaming on ps5 and @bt_uk are useless and won't do nothing to help it
-
Cazij
(@cazij) reported
@bt_uk Internet not working in Headcorn, when will it be fixed ?
-
SneakPeak
(@megaman_x) reported
@OpenreachHelp Hi thanks for your reply however i called @bt_uk who are my line provider they said i need to speak to you as you can identify who the tag belongs to. My broadband is with @talktalk who say they dont know who the unsolicited tag is from either and are pretty much no help.
-
C1A
(@AirC0489) reported
@bt_uk Hi, my internet was supposed to be activated on Friday (23rd), but it wasn’t, I contacted yourselves yesterday and was told it would be activated by midnight (24th). Today I still have no internet! - I need this resolved today as both myself my partner are WFH. Help!
-
Lee
(@BandovBrothers1) reported
@bt_uk 🤞or I'll be using the option to ask for a mobile home hub bt send to keep a person connected while their main service is down.
-
VISIFY
(@zimxhh) reported
@bt_uk can you advise why factory resetting my router is still not working ?
-
Simon Denham
(@si_denham) reported
@BTCare Hi, we had signal issues so retuned all of our channels, we’ve now lost a number of channels? Please help.
-
Simon Denham
(@si_denham) reported
@BTCare Hi, just tried that and getting no signal on the same channels, ITV 1, channel 4, 5. On the BT box channels also lost are itv 2, film 4, What’s happened?
-
Miles
(@Miles49009259) reported
@bt_uk i'm using ethernet and ive still got very poor connection, it seems my latency is extremely high and the downstream sync speed is around 9mbps, quite a poor connection quality
-
Lee
(@BandovBrothers1) reported
@bt_uk is Broadband down in the Leeds area ?
-
TeamBeefs
(@teambeefs) reported
When are boxing judges going to be held accountable for the poor judging! @BTSportBoxing @btsport
-
Nutrition Doc
(@Leicnut) reported
@btsport Why can’t I chromecast the rugby??? Worked yesterday. Help please!
-
Rob 🏴🇧🇷
(@RWT15) reported
@bt_uk hi, I'm having issues with my new BT TV box again. It only responds to the remote control very randomly, which basically makes it unusable. I have changed the batteries, but it is still the same. Not been impressed with the new box at all.
-
GrannyB
(@GranCB) reported
@bt_uk There’s no EE signal in our area - so the ‘always connected’ promise with Halo was useless! It’s no use having your mobiles either - same reason.
-
tictactoe
(@noughtsncrossez) reported
@bt_uk why are you giving my cousin sophb66 a hard time? All she wants to know is why she was totally ignored for 4 days whilst other customers were getting your “first class” service? Don’t you think this is totally wrong? Aren’t all your customers important to you?
-
Simon Denham
(@si_denham) reported
@BTCare Checked that, no issues in our area. I’ve retuned again and still no ITV1, Channel 4, Channel 5, ITV 2, Film 4??
-
Harlow Cycling Page
(@TDF79) reported
@btsport do you have a help line, to see why I can’t suddenly use btsport on my tv.. Come on guys, it’s not that hard to sort out a answer.
-
Freeview Advice
(@FreeviewAdvice) reported
@si_denham @BTCare Have you tried connecting the aerial to the TV and retuing the TV? Does the TV have the same problems?