BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Batley, Romford, Barlestone, Manchester, Croydon, Hackney, Hampstead, Basingstoke, Hereford, Lymington, London, Norwich, Hailsham and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Batley |
Internet | |
| Romford |
Internet | |
| Barlestone |
Internet | |
| Manchester |
Internet | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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St Larry 😇 🍔🍟🥓🍳🥒🍅🥗
(@NumberTenCat) reported
@michael91510009 @BTCare We have slow fibre c31 9 new houses got their own superfast c900 box and then BT/openreach hooked up a further 10 or so houses I saw them pushing the cable in one Sunday on the way home from the pub, right past the box we're all connected to. So ******* annoying 😠😤😡
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Jamie
(@ll_jamie88) reported
@bt_uk @OpenreachHelp don’t offer fiber in my area (houses been here for at least 20 years) shocking in today’s day and age ether slow internet with them or unreliable fiber from virgin unimpressed that they not even looking in my area #fibershouldbeforall
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ꫀᡶꫝꪖ᭢ 🇵🇸
(@EthanJxR) reported
@Limfly_ @Woodhall_ @bt_uk Last 3 days been on “support talk” to them for about 7hours in total And now they’ve randomly cancelled my bt sport for some reason lmfao and they won’t let me back onto my original box from 2 weeks ago So a change is inevitable
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Nick
(@NickThePirate) reported
@bt_uk hi BT, is there a problem with the BT email system?
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Jimmy fairclough
(@Jimmyfc1978) reported
@bt_uk Yes Aled i need something because upstairs in my house is pretty much worthless i have to switch my wifi off on my phone to use it its that slow. And this has only happened since i switched to halo 3
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Steve Thrupenny
(@DDerwoo) reported
@bt_uk 3 weeks to connect new house. Told it would take 5 days. No service at my place of work for over a month. Then you cut me off saying I asked you to! 5 second delay on phone to your Indian call centre. Etc etc. Appealing
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Annabel-Corin 🦋
(@itsannabelxx) reported
@bt_uk what is the point in paying for broadband that is constantly freezing, hardly ever works smoothly and doesn’t work even after an engineer has ‘fixed’ the problem??
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Jamie
(@ll_jamie88) reported
Is shocking that @bt_uk don’t offer fiber in my area so means ether slow internet or stuck with virgin who’s service is shocking
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Peter Sandland
(@Pete_Sandy) reported
@bt_uk I have hate for your awful broadband. None stop dropping out this past week and getting nowhere near the speeds promised!
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⭕️ Jade 🧡⚙️💙
(@BlackCatPlays) reported
Hi @bt_uk our digital phone service is not working with our landline, how do we fix it?
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Archie80
(@keith30046622) reported
Anyone else’s @bt_uk not working properly at the minute?
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Jim Hampshire
(@jimhampshire) reported
@bt_uk Hi, having issues with my broadband again.
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the Caito
(@NCaitens) reported
Never surprised to find @bt_uk broadband gets slower and slower as the evening progresses. Utter rubbish service and the usual rubbish “tips to improve service”
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Steve Thrupenny
(@DDerwoo) reported
@bt_uk Online hate? Her I go then. Cut me off at work saying. I told you to. I didn’t. Had to pay to reconnect. Then another month with no service. Rang to complain. Then you cancelled my order! Idiots
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Helen Sparks
(@ComputerTutor4Y) reported
@bt_uk can you help. I have just left my customer after setting up her new hub. We cannot log into her emails until she’s activated the account by an email sent to that account. Impossible! BTID neither.
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Claire Rowlinson 🇪🇺💙
(@rowli87) reported
@bt_uk Hi, we’ve had no WiFi for the last hour and we have work to do so need it fixed! Website saying no problems in our area? We’re SE24. #crapbroadband
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Jim Hampshire
(@jimhampshire) reported
@bt_uk Had issues a couple of weeks ago & you sent me the required upgrades, but it’s been dropping out intermittently again.
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Arthur Crown
(@ArthurCrown5) reported
@bt_uk So why is BT the worst offender ? 🧐🤠
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Catherine McKernan
(@cmckrnn) reported
Customer service masterclass from Souvik at @bt_uk. Impeccable customer service and restored my faith in BT. This is why people are a company’s greatest asset 👏🏼
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Neil Yehuda 😎😎😎
(@NeiljEmery1) reported
@bt_uk Then take down anti semetic comments , and hate against the Jews and Israel
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RosyPosy🌈 #StayathomeSavelivesProtectNHS 💙
(@RosyPosy_kitteh) reported
Does anyone know what to do when a utility company is causing so much distress to an individual and their mistakes are causing independence to break down. I am at my wits end with @bt_uk it’s verging on abuse. I just can’t cope with it.
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Al Shax
(@AlShax74) reported
@bt_uk Sort out your appalling and pathetic customer service first. Leave Social Justice to others.
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
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DT
(@RIPManUtd) reported
@MarcusRashford @btsport Try to perform on the pitch first ! Don't give a **** about activism
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Jane S Anderson
(@JaneSAnderson15) reported
@CenturyAvocado @bt_uk I might be more enthusiastic if I was a BT customer 🙄
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Aaron
(@Aaron_Ram95) reported
@jaksxoxo @bt_uk @OpenreachHelp At this point they should just provide me with the equipment and i’ll do it my damn self 😒😒
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Delanna 🇬🇧
(@DeeBee1701) reported
@bt_uk Do you support BLM?
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Mino Trombetta
(@Mino_M4) reported
@bt_uk Can you fix my broadband? It’s been dropping out this last week.
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Rob C
(@robcruss) reported
@BTCare what a surprise another fault with our 'fibre' 15mbps broadband. Wife works from home so they are sending out a engineer on Monday. Joke of a company and service
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Christopher Johnstone
(@ScottishBoy23) reported
@bt_uk hi there how do i cancel my bt mobile services ?