BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Reading, Wembley, Llandudno, Swindon, Birmingham, Dunstable, Stroud, Cheadle, Crewkerne, Blackburn, Edinburgh, Bradford, Newham and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Reading |
Internet | |
| Wembley |
Internet | |
| Llandudno |
Wi-fi | |
| Swindon |
Wi-fi | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Michelle Nash
(@SurreyandSusse) reported
@bt_uk I don't get excited about using you as my provider! Problem after problem. Money being taken out of the account!
-
lauren faith
(@laurenkfaith) reported
If you still don’t want to have WIFI for over a month I would highly recommenced @bt_uk the worst !!!!
-
NukaUK
(@hovemonkey) reported
Broke down in tears on the phone to @bt_uk ECR because the line ive been waiting for since July and was assured would be turned on last Saturday and then changed to Tuesday now has a fault on it and has gone back to @OpenreachHelp. I'm just so so so fed up
-
Carol Hawman
(@carolhawman) reported
@bt_uk Just received notification that you’re switching me to Digital Voice. Your FAQs say: “If there is a power outage or your broadband fails, you'll be unable to make calls using Digital Voice, including calls to 999. Please use alternative means such as a mobile phone.” 1/2
-
Stefan Paetow
(@stefanpaetow) reported
@shutteritch @bt_uk That's utterly ****. You should know better, BT!
-
Jamie
(@Jamie8419) reported
@bt_uk BT broadband down and their 4G network is shitting the bed as well. WTF is going on?
-
Jack
(@JJNB92) reported
(1) @bt_uk you've disconnected the wrong one of my two broadband accounts, causing me significant expense (time and finiancial) in order to attend the remote course I am on tomorrow. Agents friendly, but unable to help - fault caused by a different team. They're unable to book a
-
goatboy music
(@radiogoatboy) reported
@bt_uk @Ali_Phillips01 call this general line Alastair and then sit waiting for a customer service operative to not be able to forward your call to the person who should be able to call you, because of jobsworth internal policy. Seriously just find another supplier, BT are clowns
-
goatboy music
(@radiogoatboy) reported
@shutteritch @bt_uk dump BT, I had the same problem 9 years ago and they are still trying to charge me for a service they never supplied. They are idiots.
-
goatboy music
(@radiogoatboy) reported
@bt_uk I get decidedly pissed-off when @bt_uk attempts to whitewash my complaint and force me to wait on the phone for 2 hours without any resolution. You don't even allow you own staff to contact other departments to serve customers. All for an every increasing price, great job!!!
-
Team R.A.L.F.
(@Team_RALF) reported
@bt_uk Have been trying to get in touch with BT. I am a Halo 3+ customer, have all comms with you. Have launched a complaint as I haven't been able to install the new Norton anti-virus, have phoned several times. When are you planning to respond? How are non Halo 3+ customers treated?
-
RichK
(@Richard80661947) reported
@bt_uk I was able to mine pi cryptocurrency from my pi app via my home hub. Now I have to turn Wi-Fi off on my phone. Start a mining session on 4G. Then turn Pi network back on and so on. Never used to have to turn Wi-Fi off. Took me about 3 weeks to figure out you’d blocked the app.
-
Jack
(@JJNB92) reported
(4) @bt_uk disaplointed, have been a BT customer for years but will be looking for a new provider tomorrow. Will warn colleagues of the same too - the lack of on-call personnel / ability to schedule callbacks etc is ridiculous for a company like BT. Complaint ref available...
-
Brian Woods
(@digitalfailure) reported
@bt_uk Hi there, I’ve not had a home phone plugged in to make and receive phone calls for some years… I’ve just been told I can cancel my phone number but keep my fibre into the house broadband… is that right? If so How? Thanks
-
#NoDeal-NoProblem
(@nospin_43) reported
@bt_UK @openreachHelp My old contract for YEARS gave me download of 64m (max was abt 75,) & 19.6m upload (max 20). It recently fell & my new contract gives me 50m down & 13m up. Why has this been deliberately cut, all my offers are for same speeds, how do I contact BT MARKETING
-
Rhi
(@Rev3r3nce) reported
@bt_uk bt website won't load, can't issue a complaint, WiFi isn't working at all and hasn't all morning, not the first issue I've had in the last month. Paying extortionate amounts for this shite
-
CallmeVamp
(@Vampire10764014) reported
@bt_uk WiFi went down for a bit today but I'm glad things was sorted ngl
-
John Brassey
(@JohnBrassey1) reported
We all love to knock @bt_uk but I’ve just had a problem with email security and they really could not have been more helpful. Credit where credit is due.
-
Jack
(@JJNB92) reported
(3) @bt_uk your agents is to call the 'move' team tomorrow when they open at 8am - same time as my course starts. Meanwhile, my entire smart home system is useless - lights, security etc - and I have an extra 300 mile round trip drive. Entirely unacceptable customer service. Very
-
Kudos PR
(@Kudos_PR) reported
@bt_uk I’ve just had my phone line switched to all digital. If I no longer need a landline will my monthly charges be going down?
-
lauren faith
(@laurenkfaith) reported
If you still don’t want to have WiFi in your home for over a month I would highly recommend @bt_uk Awful service!!!
-
Flocky! 😁
(@kennyflockhart) reported
@bt_uk 2/2 On top of the, money was taken from my account without my permission ANDyou want to increase my monthly bill +£30. I’m now not being given what I was promised. Lost ALL faith in BT. I will be calling soon to cancel my contact having been with you (in total) for 39 years!
-
Aaron
(@__Aaron_F) reported
@bt_uk hi, recently I've been experiencing alot of packet loss and connection problems, the connection is either weak or wi cut out all together. Any support would would appreciated
-
it's just Joe now because the banter was too heavy
(@BeardyJoes) reported
@bt_uk Hi Claire, I spoke to the sales team. Turns out part of our street has fibre (and our nextdoor neighbor!) But not us. They've queried openreach for us to see if this is correct. Cheers for the help. I've never worked so hard to give someone my money!
-
Nicky Coaley
(@NickyC241) reported
@bt_uk the service my parents have received is appalling. This needs resolving now, they are being lied to by your representatives, how do I escalate to get this resolved properly. The person they spoke to said if they complained it would come to them!
-
SRT @ Moss Valley
(@MossValley) reported
Our phone line is down and @BTCare cannot divert. So any orders direct to me please on 07976434206
-
SoddenGecko 🦎
(@SoddenGecko) reported
@bt_uk So, the fibre install went great! Engineer was nice and did the work well. But the damn thing doesn't work!! All good on the physical side, the adtran is getting light, but there's a flashing pon! Engineer spent 2 hours trying to get hold of 1 of the 5 people who have
-
Dave Parratt
(@DaveParratt123) reported
@bt_uk So, after dozens of phone calls and many excuses my 90 yr old housebound mother will continue to be without any phone , internet or life line service for over a week because BT terminated her previous supplier BEFORE setting up a new one @Ofcom #irresponsible #unaccountable
-
Danny
(@Dannyboy7) reported
@mattletiss7 @SoccerSaturday is garbage now hence why @btsport get better audience #karma
-
Philip Lawrence
(@Climbingdude) reported
@bt_uk when will the YouView box support subtitles? NowTv etc use subtitles but your box can't display them. I can't believe in 2022 we are still subjected to such dire technology!