BT (British Telecom) Outage Report

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: City of London, Glasgow, Hornsea, Oldbury, Romford, Halifax, London, Enfield Town, Kingston upon Hull, East Grinstead, Hammersmith, Batley, Reading, Crawley, and Kendal.

City	Problem Type	Report Time
City of London	Total Blackout	48 minutes ago
Glasgow	Internet	2 hours ago
Hornsea	Internet	3 hours ago
Oldbury	Wi-fi	4 hours ago
Romford	Total Blackout	4 hours ago
Halifax	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dom T (@DomT77) reported 9 minutes ago

  @bt_uk That’s helpful, thank you Paula, we’ll just cancel the direct debit with @TalkTalk as they’re saying she isn’t allowed to cancel with them (she has no contract) .. we’ll set an account up with you this afternoon.

• 
  M 🇵🇸 (@mstarmatt) reported 13 minutes ago

  @bt_uk Check your DMs from me, I’ve done this plenty of times and nothing ever gets resolved, it’s a waste of time and we’re stuck in a contract with a poor service

• 
  julie byrne (@bulldogbyrne) reported 14 minutes ago

  @BTCare try to watch channels...it clicks on TV signal week or lost.i attempt to go and search why and that don't work either 🤔 pay money for f..all

• 
  sarah (@sarah_church) reported 15 minutes ago

  @bt_uk i’m having continued BT Wi-fi issues. i’m getting a disc, but the problem is with my devices connecting- they drop out all the time, but the hub stays blue. I’ve been advised to do a factory reset, which I have, currently my phone won’t connect. Please can someone help?

• 
  Barçajax (@barcajax_) reported 19 minutes ago

  @England @bt_uk Fraudguire? Wtf

• 
  Richard Fox (@RJFox91) reported 20 minutes ago

  @England @bt_uk That second half performance was awful. Get Brucey in now!

• 
  J (@Genie13ify) reported 21 minutes ago

  @bt_uk my internet has been going down for 10 minutes at a time twice between 8am and 9am both yesterday and today, hope this is not going to continue. What could be the cause of this?

• 
  Matt (@ProWresMatthew) reported 21 minutes ago

  Four rugby games on tonight, and I can't watch one!... @btsportrugby need to up their game or let someone else show Rugby. Just got home from work and guess what, no coverage on the BT Sport app at all! WTF @btsport?! #GallagherPrem #Rugby #BTSport @premrugby

• 
  Ron Callender (@NotRonaldo1) reported 26 minutes ago

  @bt_uk It's a fault with the whole area according to your app. 2 days estimate as of yesterday for fixing it. So I don't think that calling will help.

• 
  mugsofdoom minis (@mugsofdoom) reported 28 minutes ago

  @bt_uk I set the router up myself in the end. I was expecting the engineer for line activation and it was already activated so with the unexpected cancellation I set it up myself. Just annoying with all the engineer is on their way and paid service that was cancelled beyond my control

• 
  John Hallam (@JohnAHallam66) reported 30 minutes ago

  Dear @bt_uk, why can I never log into WiFi when I'm out and about and invited? I've even tried updating the password, then trying to log in straight away with that password, and still BT computer says no!

• 
  ProplifeGB (@gbusson) reported 30 minutes ago

  @CallyJones47 @BathBytes @btsport Because it is another loss. The management decided to send these lambs to the slaughter. Because Hooper and Hatley decided to take a back seat and leave this week to junior coaches. Because the same problems are still there - poor defence, poor skills, poor senior players.

• 
  M 🇵🇸 (@mstarmatt) reported 33 minutes ago

  @bt_uk Residential on-premise fibre. On a daily basis the service drops out, the lights don’t change on the box. Even when it is working the speed is atrocious

• 
  Phil Tibbs (@MoonieNo5) reported 36 minutes ago

  @btsport @btsportrugby - why am I paying you? Only 1 @premrugby game televised this weekend? Might as well cancel and watch for free on the PRTV platform for free.

• 
  Ron Callender (@NotRonaldo1) reported 36 minutes ago

  @bt_uk So do I. Watching rugby on a mobile really sucks !

• 
  Wise Marmotte (@WiseMarmotte) reported 42 minutes ago

  @bt_uk Yeah they're taking action for the planet by slowing our bb speed to virtually zero and then not even managing the customer service properly. No business for them will = no 'pollution'. Come on bt pull your socks up.

• 
  subhash r ghosh (@submita) reported 42 minutes ago

  @bt_uk a little over 02 months now… problem remains unresolved. Engineers come and go.. status do not improve.. what’s the matter? Seems high time for me to switch service provider..

• 
  Dom T (@DomT77) reported 42 minutes ago

  @bt_uk Hi Paula, it is for my elderly grandma who has been treated so poorly by @TalkTalk I’m actually shocked - they are saying she not is allowed to cancel as she has forgot her password?

• 
  Carolyn Jones (@CallyJones47) reported 43 minutes ago

  @BathBytes - OMG, this wasn’t a league game & most of these players have never played a local derby at this level. Why do the presenters of @btsport go on about another loss - it’s not a league game..🙄

• 
  mamacita is out on all platforms (@iamtwenty14l) reported 48 minutes ago

  @England @bt_uk I think one of the problems in the man united is going through is because they believe so much in England players yes I think that can play but they are confused on the pitch everytime they are with the ball it’s sickening #OleOut

• 
  glory glory tottenham horspur (@ATottenhamguy) reported 48 minutes ago

  @SandysBitxh_ @England @bt_uk He was awful aswell too slow

• 
  Isobel Berman (@isobelberman) reported 50 minutes ago

  @bt_uk our internet was due to be set up on October 13th. Your engineers have come out 3 times, turning up unannounced - not great as a woman alone. No service STILL - only offered a more expensive package as a way out. Yet u continue to charge for a service you’re not providing.

• 
  Neil Young (@NeilYtheprinter) reported 51 minutes ago

  @bt_uk In the end 2 hours on the phone because BT moved me to a digital service that does not work and onto a contract I specifically did not want

• 
  Woody - ⚽️ #birminghamcityfc #ttaout ⚽️ #KRO (@WoodyUK69) reported 54 minutes ago

  @England @bt_uk None as its Albania 🇦🇱 who are ranked 63 in the world 🌎 should have won by more than 5 was to easy & no challenge, National League club could have won that, Albania were that poor.

• 
  Carolyn Jones (@CallyJones47) reported 59 minutes ago

  @lloyd_rimmer @BathBytes @btsport But this is not a league game but another cup that no one gives a damn about! I don’t care that it’s a loss as most of the players on the pitch tonight were young local lads.

• 
  🍄 (@Abiiolaaaaaa) reported 1 hour ago

  So annoyed with @bt_uk and your awful wifi. First my parents wifi goes for 3 days meaning they couldn’t ship orders for their business and now the sky in my room hasn’t worked in 5 DAYS because there’s no wifi. It’s now saying my correct password is wrong.

• 
  Adam Virgo Official (@adamvirgs19) reported 1 hour ago

  5th tier of English football being shown on National TV since 2013 on @btsport . If your side was in League 1 or 2 you would never have had the air time or coverage @btsport have offered in that time. New TV fixtures are announced and people still moan their side are not shown

• 
  Ian (@ianlatham) reported 1 hour ago

  I criticised @bt_uk the other day for really poor 'Black Friday Deals' which were neither on Black Friday or in fact a 'deal' BUT I have to say THANK YOU to them also. My BTTV box bricked yesterday and already at 09:57am the next day I have a new box and it's working perfectly 👏

• 
  lloydrimmer07 (@lloyd_rimmer) reported 1 hour ago from Glanvilles Wootton, England

  @CallyJones47 @BathBytes @btsport But it’s another loss with the same issues, mainly defence!!

• 
  M 🇵🇸 (@mstarmatt) reported 1 hour ago

  @bt_uk It’s all in the previous DMs, as I said I’ve been through this process before and you just quote stats at me and ignore the issue. We’re going round in circles