BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 01/26/2026 17:25

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Birmingham, Bargoed, Wolverhampton, Walton-on-Thames, Portsmouth, London, High Wycombe, Newry, Biggleswade, Hereford, Barnet, Hackney, Harrow and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomBirmingham Internet
United KingdomBargoed Internet
United KingdomWolverhampton Internet
United KingdomWalton-on-Thames Internet
United KingdomPortsmouth Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidEastwickUK David Eastwick aka TheDaveStream (@DavidEastwickUK) reported

    @bt_uk i fully understand that, and i do not mean to be mean to yourself or anyone else in the social media team, it was more a message to Bt as a company...you as a company so need to update the network to modern day standard

  • oiooihggg . (@oiooihggg) reported

    They should suspend or cancel all football untill this passes I can't see how they think there exempt to many footballers *************** and breaking rules but nothing done to them again money talks from @SkySports and @btsport It's moraly wrong atm

  • MichaelCade1 Michael Cade (@MichaelCade1) reported

    @bt_uk yes upload speed is so low, download is still 50Mb+ but upload is terrible. I checked the service site and there is no problem in my location.

  • KeithMann1957 Keith Mann (@KeithMann1957) reported

    @bt_uk Can you help me ? Recently revised my package with you and I was told my BT Sport was £10 but on my bill you’ve charged me £15. You were going to send me the latest Smart Hub but I already have it, was told to ignore texts to send old one back but still getting textsemail

  • 12Clarkey_ kels c (@12Clarkey_) reported

    @bt_uk I'm now being told 25th instead of this week. I cannot be doing with all of these delays. 16th of October was our original date. My original complaint hasn't had a response and I have a case handler. That's how ridiculous the situation has become.

  • robcatsurrey Rob Catlin (@robcatsurrey) reported

    @virginmedia my company has suggested I switch to @bt_uk due to poor internet connection. I tried to call for assistance but there is no-one to speak to. I would recommend anyone working from home to avoid Virgin at all costs!

  • BetterThanMe Kirsty (@BetterThanMe) reported

    @bt_uk Hi, can you tell me when you expect the issues in service in Ripon, North Yorkshire to be resolved? On my account both today and tomorrow are mentioned

  • Portal_Queen Sarah Robson (@Portal_Queen) reported

    @big_fat_jones @anna55806428 @bt_uk We went with BT because previous providers all blamed BT for their problems and BT blamed the ISP.

  • kathieirwin0 kathie Irwin (@kathieirwin0) reported

    @bt_uk is wi-fi down in my area bt6

  • spanishboat Jason Elliott (@spanishboat) reported

    @bt_uk Update: When did BT looss thier way? Not remotely customer centric. I've cancelled the order as BT will not simply turn on the copper Broadband as requested. They have goverment quota's to fill at the expense of the consumer.

  • meloniec_90 melonie clarke (@meloniec_90) reported

    @bt_uk If you could look into it ASAP. This is been so stressful constantly being let down on top of everything else we’re all having to deal with currently. Thanks

  • rachel_fulton9 Rachel Fulton (@rachel_fulton9) reported

    How many complaints does it take for you @bt_uk to ring a customer back?

  • PaulStuffins Paul Stuffins (@PaulStuffins) reported

    Hey @bt_uk, just got a mailer from you asking "Why start 2021 with bad internet?" I thought the same, which is why I am not, and will never be, a BT Internet customer again!

  • LivBates9 Liv Bates (@LivBates9) reported

    Omg @bt_uk i am actually going insane. I spoke to someone last month about being charged for the package i cancelled plus my new package and still getting charged. Over £200 in 2 months. Pls help 😭😭😭

  • printfuture Neil Falconer (@printfuture) reported

    @bt_uk I have had the most exhausting and appalling service over the last 6 months from BT and Open Reach. 0.13mb broadband and a broken copper phone line. Nobody gives a damn, you are not fit for purpose in a digital age! An absolute disgrace.

  • ATownNews Andersonstown News (@ATownNews) reported

    Maximum respect to Ashley & the team at @bt_uk for sorting out a tricky connection problem for us to ensure our editor can steer the ship from home.

  • WHYouthAgency Youth Agency (@WHYouthAgency) reported

    Really don’t see what the issue is @btbusinesscare if you can switch our broadband of then just switch it back on again. Absolutely appalling service!

  • PlanetGridders Marc Gridley 🔰 (@PlanetGridders) reported

    @SkyHelpTeam the mini box disconnections, pixelated pictures, sound drop outs, snail speed fibre broadband are worse than ever now with this new unfit for purpose HDR v3 box. I was even advised to terminate my @bt_uk BB contract by Sky for this awful service. HELP @BBCWatchdog

  • markduc80750750 mark duckett (@markduc80750750) reported

    @bt_uk I have raised a complaint so not sure what else anyone can do

  • DarksideRJD Ross J.D (@DarksideRJD) reported

    @bt_uk hi BT. Your customer service isn’t brilliant with your engineers specially during a pandemic. We have one visiting today and never received videos we were promised before the visit. And the engineer cut it off without warning even though I work from home. Any help please?

  • Laird_McDonald Simon McDonald (@Laird_McDonald) reported

    @bt_uk @MarcAllera absolutely appalling service from @bt_uk a broadband & tv package that should have been cancelled in August last year and another direct debit just taken Do you ever listen to your customers?

  • emcwx EC (@emcwx) reported

    Can’t quite believe we rang @bt_uk this morning and the advisor said “I can’t help you so I’m putting the phone down on you now, bye” and actually did. What in the world 🥴. Possibly the worst customer service I’ve ever seen

  • RAWheatley Rachael Ashton Wheatley (@RAWheatley) reported

    @bt_uk Hi - can you confirm it’s a fault in our area? We had intermittent service on main hub but now just showing orange.

  • EE EE (@EE) reported

    @VikPercival Hi Victoria, I hope you’re having a nice day. I'm sorry for the delayed reply we're really busy at the moment. We’ve launched our ‘Lockdown Learning’ support scheme, giving disadvantaged school children connectivity support across @BT_UK and @EE’s (1/2) -Jo

  • imaginanter Jennie (@imaginanter) reported

    @bt_uk can I just check....is is free for me to call an 0800 number on a BT mobile phone? (It's a help line, UK based).

  • lott_1986 👇 (@lott_1986) reported

    @bt_uk hi I want to join broadband. We were with you before, left and want to come back but as an existing customer we are charged £10 a month! Can you help?

  • MichaelCade1 Michael Cade (@MichaelCade1) reported

    Seems to be some upload issues with my internet connection today.... @bt_uk

  • DarksideRJD Ross J.D (@DarksideRJD) reported

    @bt_uk He’s managed to fix it now. But he barged in, didn’t want to wear a mask or anything when he came in and unplugged before could explain about work and needing internet connection. Rather poor work if you ask me

  • standardnoise ColinP (@standardnoise) reported

    @bt_uk Broadband has gone down. Phone line appeared to go as well but got dialling tone back. Won’t connect to your 0800 troubleshooter number though. Not bloody good enough!

  • markduc80750750 mark duckett (@markduc80750750) reported

    @bt_uk absolute appalling customer service lied to and 2 separate occasions absolutely disgusting I advise people go elsewhere