BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Dudley, Camborne, Birmingham, Manchester, Swadlincote, London, Liverpool, Blackburn, Southport, Normanton, Salisbury, Halifax, Reading, Hounslow and Grange-over-Sands.
| City | Problem Type | Report Time |
|---|---|---|
 Dudley |
Internet | |
| Camborne |
Internet | |
| Birmingham |
Internet | |
| Manchester |
Internet | |
| Swadlincote |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Bunny Galore
(@BunnyGalore) reported
Hmm is @bt_uk bt internet down 🤔🤔
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Carrie Brown
(@carriecpbrown) reported
@bt_uk Hi elderly parents have been without a phone line since Friday lunch. I reported fault via text & received: Your fault has now been submitted to our engineers, you will receive an estimated fix time within the next 48 hours. Heard nothing, line still not working?
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Gemma Howard
(@gadavies83) reported
@Em_meh @bt_uk Haha @VodafoneUK have given no updates what’s so ever. Terrible customer service.
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jakey p
(@jokerjake6969) reported
@bt_uk I'm starting to get really disappointed in your service.
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David Lewis
(@drl) reported
@bt_uk how do I speak to someone on the Full Fibre team? Their phone number just diverts to the normal customer service line and despite promises on the chat that someone will call be back, they don’t. I WANT to give you more money but no one will speak to me!
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Alex
(@ArcherUTD) reported
@bt_uk are the worst company I've ever come across, turned my broadband off for no reason a week ago and its still not up. embarrassing
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Jeremy Hume
(@jeremy_hume) reported
@markchampness @bt_uk Sweden never imposed a national lockdown/mandatory mask wearing. Sweden has fewer deaths per million than the UK. It's not because of population density, Manchester has recorded more deaths than Stockholm (a similar size city). Boris Johnson's restrictions will achieve nothing.
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Rachel Shannon
(@Dollypeg51) reported
@bt_uk hi Elaine M most of my channels have disappeared and retuning doesn’t help. Keeps saying weak signal but it’s 96%? Please can you help? I can only get BBC1 and 2 and subscription channels
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StuartT 🏴 🇪🇺 🇫🇷
(@TonTonStu) reported
@bt_uk what do you think I've been doing every day for the past week??? It's your Mobile Team I've been speaking to every day. One week without a mobile phone!! Complete lack of phone service. Complete lack of customer service. Complete lack of customer care.
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Claire Senter
(@ClaireSenter) reported
@bt_uk service outage due to drink driver hitting mains box. Originally told would be 3-4 days to repair now it’s telling my won’t be till 16th Nov (3 weeks!!!) No phone signal in our area so no internet access. Assuming my bill will be altered this month?!
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John O'Neill
(@joneill1206) reported
@btsport Can you buy if a Sky customer that doesn’t have BT Sport? Thanks in advance 👍
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Becky Norman
(@amazinglamafire) reported
@bt_uk my WiFi is down and have an important meeting on zoom. I’ve been on hold on the phone for 30 mins. Please help!!
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Leena joshi
(@leejos21) reported
@bt_uk I spoke to customer relations. Nothing can be done. I’m without Wi-Fi thanks to BT. Sky will install my Wi-Fi in 2 weeks. I should have stayed with them
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Kevin Oliver Jones
(@KOJmusician) reported
@bt_uk tried to call you several times about ridiculously slow Wi-Fi! I’ve stopped the direct debit so I’m sure you’ll be in touch soon! Happy to pay for a service that works … at the moment yours does not!
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jakey p
(@jokerjake6969) reported
@bt_uk For the past couple of months my Internet has been terrible, I'm paying £40 a month for top notch Internet and I'm also on open reach. I can't have a good connection any game I play even if wired in. I have about 700 ping each game I know first world problems but its annoying now
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StuartT 🏴 🇪🇺 🇫🇷
(@TonTonStu) reported
@bt_uk I have a query. Why is my phone STILL not working 7 days after porting it across from EE?
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perez811
(@pxhrez) reported
.@bt_uk my internet is still awful... im on ethernet from a router extension and getting 10 down 6 up please fix this or help me fix
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Amanda Brett Willard
(@ABrettWillard) reported
@bt_uk hi there. My broadband is down and I need to work! Holding on for 20 mins. I need my mini hub turned on so I can work. Can you help? Hanging on isn't an option. Thanks
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Gordon Chaloner
(@Chaloner8) reported
Man @bt_uk and @EE are just both ******* garbage
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Prof Stephen Boyd Davis
(@StepBD) reported
@bt_uk I have been a loyal - and generally happy - customer of BT for many years. I recently took out a new BT landline/broadband contract which offered 700 minutes per month. There was an error by BT in setting this up...
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Matt Brown
(@Matt_Brown1989) reported
@bt_uk morning BT is there an issue with BT box and broadband? No connection for nearly 24hrs.. I've re-set which worked but has gone down again.. WIFI working like usual
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Andy McChesney
(@andymcchesney) reported
@bt_uk absolutely useless customer service. Spent 2 days trying to set up parental controls and can’t access it. Says to check back in 2 hrs after you click activate but after 2 days and various attempts it’s not happened
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Laura Mack
(@lauramac38) reported
@bt_uk I’ve been informed by text that the issue with my broadband has been resolved. It hasn’t I’m getting super fast speeds of less than 0.5 upload!
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StuartT 🏴 🇪🇺 🇫🇷
(@TonTonStu) reported
@bt_uk Phone still not working. I have sent a DM. Please confirm receipt.
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Sam
(@SamThirtyThree) reported
@xbox @xboxgamepass @bt_uk what happens to all your Xbox game pass ultimate that you already have on your account when you accept free bt 6 mounts Xbox game pass ultimate, now my subscription says through bt when I already had xbox game pass ultimate till 2023 ease help
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Prof Stephen Boyd Davis
(@StepBD) reported
@bt_uk The operative was polite and friendly, but said he was unable to give me the 700 min contract that I had contracted for only a few days earlier. The experience has left me very unhappy with BT's service.
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Danny Sayer
(@dannysayer) reported
@OpenreachHelp 16 weeks still no internet. Work supposedly started on 25th October update due 27/10- no update, now wait till update on 5/11 but no idea of fix date just updates due. @bt_uk escalated issue to patch manager and Level 2 but still can’t get it fixed.
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Becky Norman
(@amazinglamafire) reported
@bt_uk I have no dial tone on my landline either. It says there are no local issues
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StuartT 🏴 🇪🇺 🇫🇷
(@TonTonStu) reported
@bt_uk I shouldn't have bothered. The DM with the promised "update" turns out to be nothing more than telling me to "contact 150" - which I have done for 6 days now, with no progress and no help.
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GESimons
(@Brawlingwithink) reported
@ytty92 @btsport The calibre of the fight and fighters is beyond reproach. Plant poses certain threats too. But the breadth of interest required to support PPV at 4am is a big ask. BT could have enjoyed real cache showing this one free to air but they clearly bid big and are gambling on returns.