BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Luton, Camborne, Walsall, Tipton, Aberdeen, Sale, Inverurie, London, Batley, Hackney, Ealing, Bristol, Croydon and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Southwark |
Internet | |
| Luton |
Internet | |
| Camborne |
Phone | |
| Walsall |
Wi-fi | |
| Tipton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Shadow Gabriel
(@ShadowGabriel) reported
Hey @bt_uk can someone take a look at a fault I've raised as my internet is completley down but the fault is logged as "slow internet" not "not working at all" also I think three days for this to be repaired is pathetic.
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JillThomasFutureLife
(@jillfuturelife) reported
@bt_uk 30th August 2022 you promised to refund credit within 14 days. Despite three calls to you, 6 weeks later, no money received with all calls registered as complaints. Shocking customer service- why don't you pay the money you owe?
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Ben Beckford
(@bbeckford) reported
@bt_uk Do you have plans to support the Pixel watch on BT Mobile? I'm not sure if it's eSIM related but would be great to get some news on that
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Simon Briggs FRAS
(@darkmatter111) reported
What's the point of your complaint's system BT you close a case just in the hope it goes away. Utter joke, my BT engineer appointment put back yet another month @bt_uk @OpenreachHelp #BTarerubbish
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Jack Fowler
(@_JackFowler_) reported
Everyone have a great Monday apart from @bt_uk How can your service be so bad? You cancelled my Broadband BT order without telling me && then didn’t turn up on the new installation date.
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JillThomasFutureLife
(@jillfuturelife) reported
@bt_uk Just one problem. No link!
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Emma Monckton
(@elm1968) reported
@btsport how hard is it to get someone to answer a question!! On hold once for 18 mins. Now 11 mins. Plus a detailed ‘chat’ with nothing solved. I WANT TO CANCEL. SHALL I JUST STOP DD!!! You’ll soon contact me when you want my money!!
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Simon Briggs FRAS
(@darkmatter111) reported
I'm with BT and mine has been put back yet again, was due today no updates at all from @bt_uk nor @OpenreachHelp an absolute joke and poor discourteous service, very unhappy with them and will never recommend BT & BT Openreach to anyone. #poorservice #terrible
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JillThomasFutureLife
(@jillfuturelife) reported
@bt_uk Just knew problem Robbie. No link!
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Sheena Davies
(@SouthZeal) reported
@bt_uk My elderly dad’s broadband has broken again after 4 days! That’s over 100 days without service now. Are you waiting for him to change provider so you don’t have to compensate him for this appalling service?
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Graham Bell
(@ElBongo87) reported
@bt_uk . Worst Broadband service available. No service for over a week, no call backs and no compensation because they failed to book appointments and call backs. Totally disgusting worst service ever. Do not go with them at all.waste of time and over priced money
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Graham Bell
(@ElBongo87) reported
@bt_uk . BT WILL BLAME YOU AND SAY ITS YOUR FAULT THAT THEY DISCONNECTED YOUR LINE WHEN CONNECTING SOMEONE ELSES AND THEN TAKE OVER A WEEK TO FIX IT AND 2 WEEKS TO CALL YOU TO TELL YOU NO COMPENSATION IS DUE AS IT WAS YOUR FAULT THEY DIDNT BOOK APPOINTMENTS THAT FAILED.
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Lorelei Hunt
(@LoreleiHunt1) reported
Big shout out to @bt_uk who fixed my mum's phone within two hours of me calling and on a Sunday. We are having a horrid time atm, both of my parents have Covid and my dad is v poorly in hospital. They get lots of criticism but were fab for us today.
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Ben Beckford
(@bbeckford) reported
@bt_uk Ok and does BT mobile have any plans to support eSIM?
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COSMIC
(@C0SMICESPORTS) reported
@bt_uk IDK the BT account details and I doubt it would be able to help. It's an issue with the router and has been since we got it. Even had it changed too and still has similar issues. Your routers are just dogshit for wifi. Wired works fine, wireless constantly drops.
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James
(@haverofsize) reported
So UFC280 is going to be PPV **** you @btsport @ufc
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Brian Roos
(@brian_roos) reported
@FromLe2 Oopsie, bit of pressure there on @btsport all of a sudden. Poor taste on this segment
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Emma Monckton
(@elm1968) reported
@btsport PLEASE CONTACT ME BY DIRECT MESSAGE. I WANT TO CANCEL BT SPORTS. I HAVE WASTED HALF MY MORNING TRING TO DO THIS. I WILL CANCEL MY DD AS IT IS IMPOSSIBLE TO GET IN TOUCH WITH YOU.
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Luke Harg
(@hargefc) reported
One bad game of footy, between two average sides. Don’t ever put us 7pm on a Sunday again @btsport
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Graham Bell
(@ElBongo87) reported
@bt_uk . Had my wife crying after surgery due to their customer service being disgusting and promises not being kept. Waiting weeks for a manager call back to get a normal advisor to say manager has looked and decided no.
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Douglas
(@EddieRO24683415) reported
@bt_uk Tried to get help for a very elderly lady who's line is down and does not have a mobile or any family, was told unless I had permission to put my name on the account nothing could be done this is someone I do not even know transcript of conversation available
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CEOemail ✉ - Marcus Williamson
(@CEOemail) reported
@bt_uk @blokeridesabike Richard wanted to disable the voicemail feature entirely, not just disable the beep. Can you help him, please? (I would like to do the same)
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TvT
(@Trevor_Tau1) reported
@bt_uk I don't want to be compensated for loss of earnings, but you need to appease me as a customer, at least cancelling my bill for the month or something along those lines. Fault ref # is VOL013-718284185548.
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Bobby Rooney 🇺🇦☮️
(@RealBobbyRooney) reported
from
Maghull, England
No busses, no trains, hammered down with rain. Game finished 8:45, rolled in 10:15pm. Shite. @btsport you can swerve that in future, thanks.
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Simon Briggs FRAS
(@darkmatter111) reported
What's the point of your complaint's system BT you close a case on the same day, 27/09/22 without any answers just in the hope it goes away. Utter joke, and to add insult to injury my engineer visit due today has been put back yet another month @bt_uk @OpenreachHelp are #Rubbish
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TvT
(@Trevor_Tau1) reported
@bt_uk It's a residential account, and no the problem hasn't been fixed since Friday 08/10. Been given Wednesday 12/10 as the timeframe. Wil I be compensated for lost time because I work from home? That isn't good at all...
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Atomic_chops
(@Atomic_Chops) reported
@bt_uk your call center Quality staff need to sort their stuff out because the state of these calls to customer service and sales is unreal thank god I'm not a customer I'll just stay where I am because who could be dealing with BT staff brutal I say how is quality missing it
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Windyshot
(@Windyshot) reported
Another day with internet troubles, so probably no stream unless it sorta itself out 😭 Been going on for a week now it’s actually ridiculous @bt_uk you need to sort it out. Shouldn’t have to put up with these issues for this long.
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Bando Boy 💵🦍
(@LialtDolla) reported
@LFC Will never think in my life that we lost this game bcos we were totally rob even Btsport are better than those people behind the VAR machine hmm see how west ham last 2 goals stood when it was clearly seen they handled that ball and don’t know why Gabriel’s handball wasn’t pen💔
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AllZeeZ
(@AllZeeZ) reported
@bt_uk Once again a massive thank you to #LukeinLincoln. When everyone else was refusing to help me, he turned things around. What did he do? He provided me great customer service, he provided me a solution that ensured I had a running wifi, he made sure to stay in contact.