BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 01/14/2026 05:15

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Sheffield, London, Normanton, Enfield Town, Northampton, Hampstead, Batley, Bristol, Crawley, Islington, Littlehampton, Hounslow, Redditch, Chichester and Bradford.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomNormanton Internet
United KingdomNormanton Internet
United KingdomEnfield Town Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Boss_Blawd ☆BOSS♤* ⚽️💼 💡®️ (@Boss_Blawd) reported

    @ManUnitedZone_ @btsport ETH is just managing Martial. That guy seems to have a serious injury issues. Hopefully when Wout comes in fully, Martial will be able to have enough time for full recovery. Maybe they will send him to where Sancho went. And Antony needs to really improve!

  • StuartJamesWMN Stuart James (@StuartJamesWMN) reported

    Anything thinking of switching to @bt_uk DON’T!!! I’ve had problem after problem and I wish I’d never taken their call promising me this, that and the other only to be disappojnted. Constant glitching, awful service and other problems too. Not good.

  • mccardigan mark mckay (@mccardigan) reported

    @bt_uk If I wanted to cancel BT sport do I need to wait til my contract is up?

  • Hasta_El_Madrid GOATzema (@Hasta_El_Madrid) reported

    @theMadridZone @btsport Cut the crap

  • 1902RealMadridd I AM THAT GUY (@1902RealMadridd) reported

    @theMadridZone @btsport We have been **** in 80% of these games always won at the end of game 50% of our opponents outplayed us this can't go further Ancelotti has to know that his time has gone and someone new has to come

  • MurkaaDurkaa Dan (@MurkaaDurkaa) reported

    @WillDriver93 @NOW @bt_uk I’m having this same issue on my BT box it’s showing up with City on a hill, I’m hoping because it’s not officially released it’s not on the schedule yet and it will just update at 2am

  • Samiulv2 Samiul 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇦🇷 (@Samiulv2) reported

    @btsport r crooks our bt sports subscription hasn’t been working for months and they keep taking us in circles One guy genuinely tried to help us called us multiple times but just closed the case at the end assuming it was gonna be fixed which it didn’t

  • Wibble88 William Bull (@Wibble88) reported

    @bt_uk Yep broadband is fine 👍🏻 the channels have never been an issue before but noticed it yesterday and it’s the same today

  • l15ag Lisa G (@l15ag) reported

    @bt_uk Awful is not a strong enough word, it’s too late, I am not prepared to put myself through any more BT pain. I am cancelling my contract and moving to a different supplier. You had your chance.

  • KrisBarnett1 Kris Barnett (@KrisBarnett1) reported

    @btsport Watching Racing92 v Quins. Can Austin Healy be any more biased towards Quins, terrible broadcasting and consistently inaccurate.

  • realmagicstu MagicStu (@realmagicstu) reported

    Sorry for no streams guys, if anyone is to blame its @bt_uk . As soon as my line is repaired, ill be back. Apparently i have to be out of service for 1 month before im allowed to flex 💪 my right to cancel without penalty. Which i think is wrong!

  • AndySoze Andy Soze (@AndySoze) reported

    @Glazerspissoff @btsport @SkyFootball ****!! Was there protest today?? I didnt know?

  • John_Duffy99 John_Duffy (@John_Duffy99) reported

    Oh Jesus wept we have @btsport McManaman on #Supercopa so all we are hearing is about Real and how bad Barca are.

  • l15ag Lisa G (@l15ag) reported

    @bt_uk How dare you treat your customers the way we have been treated this weekend, hours on the phone, extortion, lies and broken promises. Never will you do that to us again.

  • _79silva Zilva (@_79silva) reported

    @bt_uk I been a customer for so many years, I nvr got a such a fabulous service from any of the companies. The credit goes to one of your colleagues. I would recommend BT only if every CSR are like him cos it’s so much stress free.

  • ceearts Cee Arts 🧸 (@ceearts) reported

    @EE @btsport The fact my EE mobile data and BT broadband stop working at the exact same time surely isn't a coincidence... please communicate with your PAYING customers and let us know what's going on?.... I should not have to ask, this seems to be an everyone problem, not just myself...

  • carlisle1000 Stuart (@carlisle1000) reported

    @bt_uk Want to cancel my bt sport no issues just don't watch it enough. How can I do it without going online

  • ceearts Cee Arts 🧸 (@ceearts) reported

    @bt_uk Been with BT for around 4 months now and has been great with a concrete 50mbps down speed, but since 4am on the 15th, been pretty much completely down. Seeing others have the same issue. can you please tweet something about this communicating with your customers of issues

  • LeapfrogMark Dr. Mark Shanahan (@LeapfrogMark) reported

    @dr_simon @btsport @londonirish Actually, looks like I'm lying down from that pic!

  • greenlandm Mark Greenland (@greenlandm) reported

    @btbusinesscare This is an EE issue not a BT issue that you can deal with. My contract is through EE not BT.

  • mrivancampo mrivancampo (@mrivancampo) reported

    @bt_uk Everyone’s service is provided by openreach though?

  • isgmarques Isaque Marques (@isgmarques) reported

    Scott Minto can do one. The guy is awful #BTSport

  • eaglebilliona Kevin Dushku (@eaglebilliona) reported

    @theMadridZone @btsport Bro just play hazard let him play vini is dreadful even if hazard is bad let him play what kind of manger are y

  • StuartJamesWMN Stuart James (@StuartJamesWMN) reported

    Anyone thinking of switching to @bt_uk DON’T!!! I’ve had problem after problem and wish I never took their call promising me this, that and the other only to be disappointed. Constant glitching, cables constantly fall out the box, awful service and other problems too. Not good.

  • paki_sulaiman سليمان (@paki_sulaiman) reported

    @theMadridZone @btsport And today Play Badly game. what a Atrocious performance is that this Vini boy he need to be changed. Sometimes,but Ancelotti won't do that. And Camavinga poor perform this night. Real Madrid need to go market 🥺🥺🥺🥺🥺

  • Jackdaw_Simon Simon Westman (@Jackdaw_Simon) reported

    @Sonjamclaughlan @andNickMullins @btsportrugby At the game today....never mind what happened on the pitch...my Gill very much liked your coat & wants one provided it comes with a zip/fasteners as she noticed you hadn't buttoned up...such a no no for her. Anyway if you don't mind. #LondonIrish #BTSport

  • realmagicstu MagicStu (@realmagicstu) reported

    @bt_uk Day 7 With no internet the **** fest continues.

  • BigCT17 Michael (@BigCT17) reported

    @btsport @PlayStation I can never watch anything live, due to technical issues? When will you update the app

  • dailockyer Dave (@dailockyer) reported

    Yet again we have @btsportrugby @btsport commentators trying to make excuses for terrible, negligent, inexcusable technique. "According to the law" says Ugo. What else are we supposed to play the game according to?

  • SaalimFarahmand 𝕊𝕒𝕒𝕝𝕚𝕞 𝔽𝕒𝕣𝕒𝕙𝕞𝕒𝕟𝕕 | سالم فرهمند (@SaalimFarahmand) reported

    BT Sports commentators have an agenda against #Barcelona every game. It’s irritating how they divert attention from football to finances. Listening to one with Ian now, he literally seems he never watched #Barca games. Lazy @btsport