BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 6: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Stoke-on-Trent, Frinton-on-Sea, Mountain Ash, Whitstable, Hammersmith, Plymouth, Glenrothes, Gloucester, Cardiff, Portsmouth, Hamilton, Reading, Blackwood, Camden Town, and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Phone | 1 minute ago |
|
Stoke-on-Trent
|
Phone | 9 minutes ago |
|
Frinton-on-Sea
|
Wi-fi | 22 minutes ago |
|
Mountain Ash
|
Phone | 24 minutes ago |
|
Whitstable
|
Phone | 36 minutes ago |
|
Hammersmith
|
Wi-fi | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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James McIntyre - 🇪🇺 Stand With Ukraine 🇺🇦 (@JimFromWoodburn) reported@btsport I rang this morning to cancel my SUBSCRIPTION. After waiting 13 minutes I got through to a nice guy, very pleasant & professional. When I confirmed my cancellation he informed me that I would be charged 60p for my one day early 30 days notice! WTF? Cost of Living Crisis?
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Abbas Manai (@AbbasManai) reported@btbusinesscare Orders: - BT22278B5P2 - BT22277432S Complaint: IMP-112531994 I doubt you can help as half of your team couldn't... But I'll continue messaging all your social media until it's resolved
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Kurst (@sofalegs) reported@bt_uk Oh yeah that's the number I called. Offered me 39.99 for same speed where as new customer deals are under £30. Thanks anyway
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🦢🏴Dan🏴🦢 (@Dbendle1988) reportedWhy the hell are my paying @bt_uk £70 a month when it's always ******* problems in my area! roll on so I can cancel with you!
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Sean Anderson (@sheep12) reported@bt_uk have you removed the online complaint form or is it all by phone now?
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Cecile (@cezjose) reported@bt_uk is there any problems with your Wi-Fi service?
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Chris Turrell (@TuzwellDuzwell) reported@bt_uk Did that this morning. As normal waiting for ages and have to work. Please call me on the number you have for me from the complaint number I have given you and you can id me then.
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Abbas Manai (@AbbasManai) reported@bt_uk Having with BT one of the worst experiences I ever had. Ordered two separate business internet connections for two new stores in London on the 15th of March and still nothing is working. Stay away from this company at all costs. Horrible service.
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Barry P (@BarryP94847920) reported@bt_uk turning off my 75 year old mum's phone and then having a manager called Josh acting the big man over the phone. She's in bad health and during a cost of living crisis you disconnect her phone after she's kept up a payment plan. Disgusting!!
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Paul Handleigh (@PaulHandleigh) reported@bt_uk Thanks for making contact Dee. Bizarre that you are more communicative than your customer support team. I will be cancelling both of my subscriptions and complaining to your leadership and Ofcom. Awful service.
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Elaine K 💛 (@_EK_online) reported@bt_uk Unimpressed with our 1st need to use "unbreakable wifi". EE hub took several mins to kick in, then when we switched TV on it said signal wasn't strong enough for TV. Resetting hub restored b/band but we don't want this hassle in (eg) the middle of a footy match. Any ideas?
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Abbas Manai (@AbbasManai) reported@bt_uk Having with BT one of the worst experiences I ever had. Ordered two separate business internet connections for two new stores in London on the 15th of March and still nothing is working. Stay away from this company at all costs. Horrible service.
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I Am Lion Man 🦁🍺 (@LeadfootedLion) reportedSo a very rude, arrogant man from @bt_uk just called regarding my decision to switch my internet provider. If he was supposed to convince me to stay then he made a piss-poor job of it!
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Sarah (@dirtylikecandy) reported@juliesharp86 @bt_uk could you help @juliesharp86 out here please? It doesn't seem right that your social tarrif is only eligible to those living alone. Surely joint ESA is acceptable criteria?
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Hassan Farooq (@Hassan_SC_) reported@bt_uk Business account and i dont trust 1 person in bt every single one has lied. I was promised call backs not one call back i need final response to my complaint end off
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Lee (@LEE74656) reportedBe glad when I get my @BTSopenreach installed after moving home. The @EE mini hub is rubbish. @bt_uk you would think I'd get quicker activation already being a customer but no. 😔
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Kurst (@sofalegs) reported@bt_uk don't know how you can justify an almost £10 price increase during a cost of living crisis. £47 for a broadband only service of 55mb? Shocking. New customers get more for half the price!
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Andy Hollingworth (@AJHoll) reported@bt_uk have had problems with my broadband for over a month, multiple calls to complaints, can someone help me get my issues resolved please?
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Andie..... (@ANDREWBRUCE1962) reported@bt_uk WHAT HAS HAPPENED TO THIS ONCE GREAT PROVIDER ? Appalling service . Such a pity 💀
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Karen Yates (@karenyates123) reportedDid anyone else not hear the alarm yesterday? I'm on @EE (owned by @bt_uk) and heard nothing. Not that it would actually help in an emergency...
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Laura 💜 (@laurajane2306) reported@bt_uk do we have an issue both BT hub and EE *** flashing red 😩 WA3 area
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Steven (@SteFitzyy) reportedDisappointed with @bt_uk and their lack of “loyalty” as an existing customer wishing to upgrade my package. Advertised package is £29.99, as an existing customer willing to pay to terminate existing deal the “best they can do” is £43pm.
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AaronAG (@AaronAG17979911) reported@bt_uk I started my contract 7 months ago. I have not even been a client of BT for a full year and I'm already getting a 14.4% increase. I'm now paying £40 a month when a new customer with the same contract as me would only be paying £33.99! Is that fair?
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🦢🏴Dan🏴🦢 (@Dbendle1988) reported@bt_uk It's a Broadband issue, won't be fixed till about 20:45, not good if your working from, also had one about 2 weeks ago
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Abbas Manai (@AbbasManai) reported@btbusinesscare Orders: - BT22278B5P2 - BT22277432S Complaint: IMP-112531994 I doubt you can help as half of your team couldn't... But I'll continue messaging all your social media until it's resolved
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The Moral ❌️ (@Spadey12) reportedWhy is my WiFi so ****? 1 bar max all the time. #bt @bt_uk
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Elaine K 💛 (@_EK_online) reported@bt_uk I don’t know. We seem to have been sold this b/band + tv + unbreakabke wifi when we don’t have enough 4G signal to back it up 😞
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Erika (@ErikaD78) reported@bt_uk As a loyal customer I am furious at the way a complaint has been dealt with today. You're quick enough to take my money but your customer service has been abysmal today. #bTwitFi #CustomerServiceFail
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james dangoor (@JamesDangoor) reported@bt_uk Yes. I would like the speed of our Broadband fixed. Currently looking at other options, as BT have tried & failed to rectify multiple times over multiple months. We're now wondering why we're continuing to pay for such a poor service.
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Vikki VonVixen (@VikkiVonVixen) reportedWorst customer service of my life from @bt_uk , three weeks of calling almost daily and getting fobbed off with inaccurate information every time and no progress on getting connected. Infuriated I can’t go to a different provider.