BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Reading, Birmingham, Kidderminster, Hereford, Wick, London, Bradford, Norwich, Airdrie, Launceston, Bristol, Glasgow, Bulford, Cleckheaton and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Birmingham |
Internet | |
| Kidderminster |
Internet | |
| Hereford |
Internet | |
| Wick |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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🏴Gareth Edwards🏴
(@GarethE34645899) reported
@btsport get rid of fletcher. He's an awful commentator.
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John O'Leary
(@JohnOleary83) reported
@btsport Do you not realise how bad a commentator Lucy Ward is. Shocking. Ruins your coverage. Two males please. She is not very good and most people agree. Box ticking.
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Captain Hawk
(@HawkNooky00) reported
@Geordie_JasonV @SkySports @btsport Not even female football fans want them on the men's game But that's the MSM for ya Woke garbage!
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Jackster1🦊
(@Jackster117) reported
Even @btsport don't want to commentate, we are playing bad..
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Faye
(@Fayemusnus1) reported
@bt_uk A resolution?! Really?! That’s something @bt_uk do? From speaking to various people over the last week, none of BT seem like they want to do anything, far be it investigate failings that I have highlighted in my complaints. Complaint: VOL013-719891761079 and VOL013-718046275040
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Alan Macleod
(@AlanMacleod14) reported
Day 73 since I ordered broadband from @bt_uk and still no connection, no idea when there might be a connection, and another level of ‘escalation’ that doesn’t go anywhere from the BT support team who seem to think it’s ok to just ‘call back in 10 days with an update’. #BT
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Phil
(@Phlz) reported
@bt_uk How can the hub be the issue? NowTV, BBC iPlayer, YouTube and every other app that can provide live feed works fine.
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The__Farmster
(@The__Farmster) reported
@ccman210 @bt_uk Excellent tactic, I’m never getting virgin though, the residents Facebook forum for our estate moans it’s constantly down. Actually been down the last 48 hours and they can’t figure out why
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Colours of DFP ❁
(@colours_of_dfp) reported
@btsportfootball is broken and there are no commentators. F*cking lovely! #BTSport #LEICRY
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JD
(@JamesDi35504627) reported
@6leany @btsport I respectfully decline, as my issue is directed at you. Don’t comment on my **** again
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Drewla
(@drew_thfc) reported
Has anyone else's @btsport gone down or is it just mine
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JD
(@JamesDi35504627) reported
@6leany @btsport I respectfully decline as my issue is not directed at you now, is it. Don’t comment on my **** again
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FACE
(@ntzface) reported
@btsportfootball @btsport I pay £25 a month for technical issues.. 😤
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Raj.L
(@raj_lodhia) reported
@bt_uk - the service is just appalling! i call to upgrade the package and then get told to complete online. Cant even log on!!!! Can someone please call me. Im not waiting another hour
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GungaChief
(@efc18789) reported
Fix up bros @btsport
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Faye
(@Fayemusnus1) reported
@LizzyCryer857 @bt_uk I was told today there is NO complaints department. All complaints dealt with by whichever (junior) staff member picks up the phone. Spent 1h20 today re-opening a complaint that was closed with no resolution. Only to find they’ve closed it again hours later still with no resolve!
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Jon D Barker 📸🏳️🌈🤟🏻
(@JonDBarker) reported
Can someone at @bt_uk explain how you were charging my parents for Fibre Broadband for 3 years at an address that you yourselves say can’t have Fibre Broadband? £60 a month for 6MB up and 7MB down are you mad?
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Cristoir Toibin
(@christobinsings) reported
Any other industry that was selling us this **** #LeicesterVPalace would be giving refunds...It is not entertainment, it is tripe at times #PremierLeague #BTSport
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Greory
(@Greggs03) reported
@Phlz @bt_uk It’s has to be one of the worst apps for the price you have to pay. Constantly buffers.
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Phil
(@Phlz) reported
@bt_uk I've tried it on my phone. Doesn't happen as often but still has moments when it doesn't work.
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Darren Thorpe
(@Silks07) reported
@bt_uk What so it will take a month to sort a problem ?!
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Phil
(@Phlz) reported
@bt_uk Won't let me watch any live feed, I've tried clearing cache, I've uninstalled and reinstalled the app and still nothing. I don't get errors or error messages. I tap what I want to watch and it does nothing.
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Joeachilles.com
(@JoeAchilles) reported
Can someone @btsportmotogp please tell me when the Oz @MotoGP qualifying replay will be available, It finished over 10 hours ago, yet there is nothing available to watch! The presenters are the best in the business, yet your @btsport app and lack of replays are poor #motogp
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Paul Mackie
(@paulmac708) reported
from
Consett, England
@bt_uk Don't suppose you're having any issues in the Consett area are you? My internet connection just disappeared
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Vs
(@Vs95151663) reported
@bt_uk hello there. Is there any outage in NE10 area? No Internet for last one hour. Thank you
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Phil
(@Phlz) reported
@bt_uk why does the bt sport app never work when I want it to?
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Faye
(@Fayemusnus1) reported
@marcjon9 @bt_uk I’ve had the same issue - promised a call back last Monday between 9 and 10am to discuss a complaint. I’m still waiting for it. But in meantime they’ve closed my complaint without any resolution. I spent 1h 20 reopening it today, & they’ve now closed it again after doing nothing!
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Phil
(@Phlz) reported
@bt_uk I'm not watching anything because the app doesn't work.
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Jon
(@itsjonnyboy_) reported
BT Sport really need to be investigated ! I can’t remember the last time one of their games didn’t have some sort of technical issue. Usually it’s the audio broken and out of sync, today it’s a frozen picture, and now no commentary or graphics. @btsport @btsportfootball
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Joff Carvell
(@thejoffster) reported
@btsport Why am I paying to be able to cast @btsport to my TV when I keep getting an error code (VC565) that doesn’t exist on your websites. Please fix!!!!