BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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Wi-fi (13%)
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E-mail (13%)
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Phone (10%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Harlow, Saint Neots, London, Nelson, Hammersmith, Southampton, Glasgow, Watford, Manchester, Lewisham, Liverpool, Sheffield, Bushey, Bradford and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Internet | |
| Saint Neots |
Internet | |
| London |
Wi-fi | |
| Nelson |
Internet | |
| Hammersmith |
Internet | |
| Southampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ian
(@ianlatham) reported
@chickenruby @bt_uk I do. My worst nightmare 😱
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Caroline Criado Perez
(@CCriadoPerez) reported
@bt_uk Thanks for replying, Dee. We have the latest update. What we want is someone who doesn’t just say “sorry, nothing to do with us!!” as openreach delay installation for yet another week. There seems to be zero accountability. I’ve never experienced anything like it
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Mimi 🅾️+
(@mblingane) reported
My aunt has been on the phone with you but you still haven’t fixed your mistake. What if she falls or hurts herself whilst you fail to fix your error! Disgraceful!! @bt_uk
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SheildingSocialist Scotty #IStandWithJeremyCorbyn
(@Scottybluecfc) reported
@bt_uk Well done on passing the Buck Lesley, I will just raise this with @Ofcom as your company has failed yet again to do something and I have this on my DSAR and your agent has not done what was part of a complaint resolution as they advised they would
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Google Diversity
(@DiversityGoogle) reported
@bt_uk I hear 'em preaching at a protest that hatred's the problem But hating straight men, white folks, and Christians is common- @IAMTOMMACDONALD - snowflakes
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Mimi 🅾️+
(@mblingane) reported
@bt_uk My aunt called on my nans behalf. Last night they said a team leader would call between 8-10 today. Aunt called at 8 this morning and apparently that’s still the case but still no call at 9:45. If my Nan falls whilst her alarm is down BT are liable as far as I’m concerned
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Mimi 🅾️+
(@mblingane) reported
@bt_uk No and shouldn’t need one as the paperwork asking not to switch to digital was completed so this never should have happened
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Gary Anderson
(@_Gary_Anderson) reported
@BT I know it’s nothing to do with you Brian but there’s a massive communications tower in Birmingham, UK with your initials on the side of it and there’s been a really loud alarm going off for over an hour. Can you help? @bt_uk
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Suzanne J S
(@chickenruby) reported
from
Solihull, England
Dear @bt_uk do you really think people live in fear of their internet going down?
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SheildingSocialist Scotty #IStandWithJeremyCorbyn
(@Scottybluecfc) reported
@bt_uk That's not resolving my issue as it's your company that has caused the issue previously with my issue after billing me for 4 months after I left
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plushie
(@somewhatplushie) reported
Just got a reply from @bt_uk and they said the engineers are on their way to fix the god awful alarm at the bt tower in brum. #birmingham #bttower #brum
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Kittyheaven
(@chibiminion) reported
@CCriadoPerez @bt_uk Lots of people recommended Zen and they have been very helpful. If it’s full fibre then the others we talked to were giganet and hyperoptic I think. Both Zen and Giganet were able to get a connection issue sorted very quickly when BT just shrugged.
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Caroline Criado Perez
(@CCriadoPerez) reported
My partner and I work from home. Your constant shifting of dates is making that impossible. There must be someone at one of your companies who can help us because this is just completely ridiculous. @bt_uk @OpenreachHelp @WeAreOpenreach
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SheildingSocialist Scotty #IStandWithJeremyCorbyn
(@Scottybluecfc) reported
@bt_uk Your agent said they where doing this so why have they not that's my issue!
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Tyla
(@ItsTylaWithAnA) reported
@excoundrel @bt_uk @OpenreachHelp Honestly if you are having openreach issues might be worth looking into switching to virgin media (even though I hate their customer service) because of no service you'll be entitled to early termination, unfortunatly every UK supplier bar virgin uses openreach I believe
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Green
(@greenyenergy) reported
@bt_uk Leftie nonsense, blocked! Glad I've never given BT a penny.
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Simon Andrews
(@sonic_simon) reported
@bt_uk I’ve sent a DM with the information. The bits I will share here are that the box is on a wired connection, it has been restarted, and the software is up to date as of 12/6/21 - only since this have the problems occurred
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marcus
(@marcusmark2019) reported
@bt_uk So in other words you don't know... And can't be bothered to investigate so ya palm it if into your customers to research when it is bt's job to know as you provide us a service.. That's just unprofessional and lazy... Very discusting behaviour
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Winston Hill
(@WinstonHill17) reported
@bt_uk Just pledge to lower your prices, give a better service and stop your broadband from dropping all the time #Bandwagon
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Mimi 🅾️+
(@mblingane) reported
@bt_uk so disappointed with your service and inability to fix a problem you caused! You’ve switched my Nan over to digital voice (despite instructions NOT to switch due to pendant alarm attached to her land line).
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Caroline Criado Perez
(@CCriadoPerez) reported
@bt_uk There is literally no point. You’re just saying the same as everyone else on the phone. I appreciate this isn’t your fault personally but it’s a ridiculous way to run a business. I will never ever buy from BT again wherever I have a choice.
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lol
(@icepopsarecold) reported
@bt_uk why has your internet been stupidly slow for the past two weeks? my ethernet keeps disconnecting too.
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Dr Dave Whiteman
(@OkToBeWhiteWLM) reported
@bt_uk Corporate Virtue signalling crap, just stick to delivering a reliable broadband service
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Pmf2015
(@47manora47) reported
@bt_uk It was finally fixed on 9 June. Very poor service.
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Caroline Criado Perez
(@CCriadoPerez) reported
@bt_uk @WeAreOpenreach @OpenreachHelp we ordered a fibre connection with you back in March and we *still do not have an install date* much less an internet connection. We have spent HOURS on the phone with you & no one will help. How is this how you run your business
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Jane Clarke
(@JaneC1000) reported
@bt_uk I was so confident that this feed would resolve this debacle but unfortunately not. I received an email this morning indicating someone wants to take over my phone line after confirming last night that I have no phone line! @MarcAllera help!
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Adam
(@adamwinterb) reported
@kundalini2020 @btsport shut ******** up
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SheildingSocialist Scotty #IStandWithJeremyCorbyn
(@Scottybluecfc) reported
More lies from @bt_uk messing with Credit score when they said they would resolve the issue and haven't
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Alice H
(@AliGH7) reported
@CCriadoPerez @bt_uk You could try @aaisp - they're not the cheapest but they do have excellent customer service and will do the chasing up of Open Reach for you
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Sam
(@SamRum_) reported
@bt_uk Hi I'm a potential new customer so you won't have any details on file - i just want to speak to someone regarding offers etc and wait times for installation please