BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (64%)
- Wi-fi (14%)
- E-mail (8%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Hammersmith, South Benfleet, Manchester, Glasgow, Neath, Enfield Town, Dewsbury, London, Halifax, Batley, Eastleigh, Horsham, Tilbury, and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 3 hours ago |
|
Hammersmith
|
Internet | 4 hours ago |
|
South Benfleet
|
Internet | 6 hours ago |
|
Manchester
|
Wi-fi | 7 hours ago |
|
Glasgow
|
Internet | 8 hours ago |
|
Neath
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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@neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported@bt_uk @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.
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Macro Bielsa (@Forex_trader_4u) reported@bt_uk Exactly.. I have to call to cancel. Should be 2 clicks max once logged in. Just trying to make it difficult.
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AutumnaL (@HightoDeep) reported@eventhestarsuk @bt_uk I thought new customer only deals had been stopped! ******* rob dogs *forgive the swear
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Technicslover (@technicslover) reportedHet @bt_uk @EE we don't have a landlines any more and we're never going to subscribe to your ****** ripoff broadband or TV service so can you come and take the cable away? Thanks.
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heebee (@KHC99d) reported@Nunney2584 @bt_uk Don’t expect BT to help
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Jim Spence (@JimSpenceDundee) reportedOver the last few three weeks I did what I thought was the decent thing and allowed workers from @WeAreOpenreach @bt_uk and their contractors, to access my property to check two poles, which were NOT on my property, but in neighbouring properties where access was awkward, but not impossible. This below was the resulting damage from a wire attached to my house to a pole outwith my house, as they worked on it. I’m now expected to fill in a lengthy explanatory form and seek private estimates to repair it, before returning the form to their lawyers. This costs me time and effort for a problem not of my making.
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Gari MacColl (@JGMacColl) reported@bt_uk You don't give a ****, do you?
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namecantbebrank (@alreetson) reported@bt_uk @MoneySavingExp @MartinSLewis Why are you so aggravatingly poor at communicating and dealing with people who are made to use your services? Not choose, made.
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MumOfASwiftie (@Annette62702479) reported@KookyKym @bt_uk I’m on the BT900 (guaranteed speed of 700) and get less than 100 most days. No issues according to BT. Am still in contact with them to try and resolve this.
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Gari MacColl (@JGMacColl) reported@bt_uk Hi. I'd like to not pay you over £70 a month for a copper wire broadband service and a landlines number. Can you tell me the best way to leave yourselves after 17 years?
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Patrick Neylan (@PatrickNeylan) reported@bt_uk I want to delete an account. Delete, erase, destroy. The account holder is dead. Your website doesn't help here. How do I do this?
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TechbooUK 🔥 (@techboouk) reportedSorry to my followers, I'm in the process of finding another service provider. I'm in the process of getting rid of my @bt_uk subscription. Thankfully most of my gaming accounts are now moved from my @bt_uk email address. Will update more soon!
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lauren. (@cyberbeautiful) reportedWhy do you never answer the damn phone!?! @bt_uk
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The Emperor Son (@TheEmperorSon) reportedHay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.
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Robert Drummond (@robertd1981) reported@bt_uk I don’t really want to raise a complaint. It’s basic looking after people and that’s what you and Openreach should be doing. I should not have to complain for you to have nothing more than average standards.
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Steve 💙💚🏴 (@Superfx101) reportedHello As an existing customer, I thought I was supposed to be offered what new customers are offered, but the cheapest renewal is £15 more than what a new customer is offered. Please can you clarify, thank you @Ofcom @bt_uk
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Kerry Sumner (@MinsterStudios) reported@bt_uk Yes I have done and I’ve rang you. Also rang twice previously before installation. Still sending my personal information to an ex partner not to mention I cannot access a god damn thing to do with MY account
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jackbwater (@jackbwater) reported@mizmuggle @bt_uk Me too. Texting that number they mention 61998 I tried help and HELP and fault. I got a text back saying they will run some tests and it says system down in my area and they hope it will be up by 19:00 today....
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Mark (@Walesguy2) reported@bt_uk Paying a bill should be easy. Automatic. Why do you make it so difficult for your customers? I’ve already spent an hour on this tonight. And your complaints page wouldn’t upload. Funny that. You think I have that time to spend on a **** company that can’t organise itself?
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Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported@bt_uk After yesterday’s direct messages with one of your employees I thought this problem would be resolved. Unfortunately, that is already been dashed by your total ignorance not to help after you promised me you would help. It would be elevated to a higher level . Nothing.
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Large Vodka (@mizmuggle) reported@bt_uk have had no broadband since 25/8. fault tracker says it’s fixed but running a check on it says network fault and the expected resolve date keeps getting pushed back. Can’t get anything other than a bot on phone or text. I work from home and this is not good enough
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Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported@bt_uk That was message to me whilst I’m at work. I really could do with some help for her. I can supply you all the information you need, but obviously I don’t wanna do it on a public forum. Thank you so much for reaching out to me.
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👀 (@StefanFerrol) reported@_mowgli73 @bt_uk Mines down too and I’m very much in contract
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Josh (@_JoshDenham) reported@bt_uk So the service is down according to the website, but nothing anywhere before logging into my account, or yourselves here, acknowledged that beforehand. When can I expect my access to the broadband to be back?
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Roibeard Mhuiris (@RMhuiris) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Important to add, and what makes it even more crazy, I personally contacted their Chief Executive because the BT brand I buy my broadband service from (my contractual partner) had their complaints rejected and told me to do so. There was nothing further they could/would do.
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Tokyo Trader Legal and Investment (@offshorelegal99) reported@bt_uk @RedJesus65 Hey Bt what is going on with you guys...the systens are always playing up cant login bad request and cant even raise a complaint as your status says sorry wr cant upload your complaint right now your service and products are awful been a customer for years totally fed up
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Colin Burns (@ColinWBurns) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Spineless from those who did the damage. Whatever happened to being honest and owning up to one’s mistakes?
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Carol Lord (@CarolLo58903853) reported@bt_uk Have finally spoken to someone this am. Despite it being a similar fault rectified by openreach in the past somewhere down the track, was told nothing BT could do & suggested I try a different b/b provider!! Only after making a massive fuss I now have an open reach appt on Mon
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GG (@G1NG3R_N1NJA_13) reported@bt_uk your health check isn’t working. Your stupid robot tells me my speeds are fine. I’m playing ps5 on a wired connection with an upload varying between 15-20 and it should be 100. There is clearly an issue and I cannot do a thing about it.
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Claire #JusticeForNoah (@ClaireMadMax) reported@juliandc @bt_uk Also many places in rural Northern Ireland and Britain don't have any mobile phone signal at all