BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 14: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Bristol, Southport, Oldbury, Batley, London, Christchurch, Glasgow, Hereford, Southwark, Croydon, Edinburgh, Wembley, Derby and Cupar.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hackney |
Internet | |
| Bristol |
Wi-fi | |
| Southport |
Wi-fi | |
| Oldbury |
Internet | |
| Batley |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Andrews
(@danpantz12) reported
@bt_uk The service has restored but it continues on and off at least 4 daily.
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Sonny Akram
(@sonnyakram) reported
WTF was the Ref waiting as well #YanSterling #UFC259 sort your f**king sound connection out 😡@btsportufc @btsport
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David Bowman
(@davidjb1988) reported
@bt_uk Why would anyone possibly want a version of the app that doesn't work with Chromecast?🤔
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Gary ✝️🐝🍺⚽️
(@ChubbyMead) reported
@bt_uk They don’t provide my service though.... you guys do. @OpenreachHelp Apparently I can get fttp from you now?? Who knew....
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GinaChallen
(@ginabchallen) reported
@WhaiteArt @bt_uk @BT_Openreach Thank you. I'm so stressed by it. Open Reach tell me there's no record of the problem being logged and B T say that it's a priority and Open Reach are working on it. It's like hitting my head against the wall. And Mum still doesn't have a landline or alarm!
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Juxto
(@JuxtoG) reported
@bt_uk Not really helpful tho is it. My internet has been down since last night. My internet has been unsustainable for months
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77KLS
(@77kls) reported
@bt_uk roll on august when I can get out of my BT contact. Worst internet I’ve ever had. Allleats loosing connection
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Tom Allen-Stevens
(@tomallenstevens) reported
FFS @bt_uk will you sort the Internet out with @WeAreOpenreach we've been without Internet since your incompetence left us cut off on 16 Feb. You said you'd prioritise us but we've seen NO action. Anyone else had problems?
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The Old Mill House
(@OldMillPadstow) reported
We have, yet again, been let down by @bt_uk @BTCare - if you have tried to contact us over the last few days then please call; 01841 541059 - very sorry for the inconvenience!
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Danny Nicholson
(@dannynic) reported
@bt_uk Hi Claire. Sorry, didn’t follow up as it got a little better. It’s still intermittent over the weekend. Keep getting disconnects at random times. Maybe a router issue?
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Stewart Taylor
(@sktaylor99) reported
@btsportmotogp Exactly what I'm wondering. I pay for BT Sport all year just for MotoGP and now it seems thee won't be anything shown until the first race is on. Poor show @btsport
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Juxto
(@JuxtoG) reported
@bt_uk Thank you for the consistent bad customer service 👍🏻
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jaitchy
(@jaitchy) reported
@bt_uk No never had bt broadband. Talk21 emails come with t21 address and also another open world address. I get the choice of which email to send from when in phone browser when it is working. I only ever the talk21 address.
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😷 LSG 😷
(@LastSingleGirI) reported
If my skyQ keep disconnecting every 5 minutes m in my bedroom (multiroom box), is that a @bt_uk issue or a @SkyUK issue? Either way someone’s not delivering what I’m paying for.
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Ian Harris 🇪🇺💙
(@biscuitsgod) reported
@BT_uk: we are coming on Wednesday to install your fiber broadband service. Alas, were only going to do the outside bits, and will make another appointment to do the inside bits at an undetermined point probably quite far into the future.
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Ian Armstrong
(@iansarmstrong) reported
Help! Anyone use a @bt_uk mobile sim w/ a @TPLINK 4G router? New sim to use as home broadband. Devices connect to WiFi but say no internet yet router says connected to internet. Putting sim in phone and hotspotting works just fine.
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Neonsparks2020
(@SparksNeon2020) reported
@bt_uk when my contract ends I will be leaving you. Your router is a pain in the ***. I can't split the bands so can't choose what network 2.4 or 5 I need to connect to! Some of my devices need 2.4 but I can't communicate when I'm on a different frequency!
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Gary ✝️🐝🍺⚽️
(@ChubbyMead) reported
@bt_uk There is a fibre node on the pole outside my house.... do you need when I can upgrade to full fibre service please?
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Liam
(@LiamSpectre) reported
@bt_uk Damn, I guess having no internet for three weeks will make me read more! Thanks for your help.
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Hannah
(@HennaWalsh) reported
@bt_uk I had to explain YOUR OWN PROCESSES back to your staff to stop them sending me around in circles / fobbing me off. Counting down the days until we can get out of this contract tbh.
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Juxto
(@JuxtoG) reported
@bt_uk Why would I do that? There’s no internet? Theres a problem that needs fixing and me checking the website won’t fix it
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Chris mcdonough
(@chrismcd87) reported
@the_pieface @virginmedia Virgin are shocking. I had issues everyday and they were useless. Switched to @bt_uk and it’s the best internet going 👍🏻. Definitely get rid of virgin
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KNH
(@KristenHousman) reported
@bt_uk searched the app & for a comms firm can’t find anyway of chatting about 3 days no internet. Key workers work at home stressed about Monday!! Please help!!
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@DanGriffin45
(@dangriffin37) reported
from
Sheffield, England
@bt_uk off like you to explain why despite your frankly rubbish and desperate internet service you feel it's ok to add £5.50 per month to my bill, to say the least I'm disgusted and unhappy
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Hannah
(@HennaWalsh) reported
@bt_uk That is the original issue, i have no idea and don't fancy spending my Sunday explaining it to ten different people, again. Your engineers created this issue in the first place i have no idea how to remedy it.
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Cecilia Is Smart 💎
(@ceciliaissmart) reported
@bt_uk BT Business really are shockingly bad. Been trying to PAY a bill for over a week. Calls passed around. Website not working. If they are this bad when you are trying to give them money...
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Helen
(@HelenTT_MO) reported
I think a call to @bt_uk tomorrow needs to be done Terrible Internet, it's no good when you are trying to find a job 😢
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KP
(@KieranPhipps_) reported
@bt_uk order is now cancelled and is meant to re setup without having to swap equipment etc as promised by your customer service but now I've been chucked back into the auto system again! 🤬 Stuff this I'm going to @SkyUK
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Juxto
(@JuxtoG) reported
@bt_uk internet is down and has been since last night
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Hannah Lynch
(@hannah_lynchx) reported
@bt_uk placed an order on Friday for broadband and have already had to ring up twice because of multiple errors made by your staff. Been on phone now for over 30 mins to change address number from 25 to 15. Really disappointing for us to experience as new customers.