BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (61%)
• Wi-fi (15%)
• E-mail (11%)
• Total Blackout (6%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Bedworth, Leeds, London, Bristol, Edinburgh, Ely, Tamworth, Luton, Halifax, Batley, City of Westminster, Crawley, Brentford, and Birmingham.

City	Problem Type	Report Time
Maidenhead	Internet	8 minutes ago
Glasgow	Internet	29 minutes ago
Bedworth	Internet	40 minutes ago
Leeds	Internet	1 hour ago
London	Internet	1 hour ago
London	Internet	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MartinⓂ VOTE FOR CHANGE (@smeemartin) reported 7 minutes ago

  I’ll tell you what, @bt_uk do not muck around, when their internet goes down, it really goes down, 4 or 5 days, no problem for them, they can do that on a regular basis and frequently do🤬🤬🤬

• 
  bob (@Rigamortai) reported 10 minutes ago

  @bt_uk can't wait. One month and I can after 20 years cancel my contract to finally enjoy a decent network speed for less money. Yeehaa @Starlink good riddance @bt. Your customer service stinks

• 
  Witold Chojnowski (@Boytjie8) reported 10 minutes ago

  @BTCare hello, i am abroad in travelling In Croatia atm. Bt randomly disabled my email.having spent three hours with your messaging team it is still, not working. What do I do? I would like to speak to someone on a phone

• 
  HibsBoy1875 (@DE61656) reported 11 minutes ago

  @bt_uk i am getting the following message on my emails > Unable to validate the information provided > and even when i try to change password still not getting access. Please help

• 
  Chris (Christina) (@GalanthusA) reported 12 minutes ago

  @MeinirT @bt_uk BT are a disgrace recently. They should issue refunds to customers for the time spent without email service.

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 12 minutes ago

  Well the @bt_uk saga continues! Emailed the ELC team on Friday about the issues, someone called first thing this morning and had escalated things with @WeAreOpenreach to have an engineer out this afternoon…. And surprise surprise, OpenReach failed to turn up again (3rd failure)

• 
  Ed Walsh (@Farmerwalsh) reported 19 minutes ago

  @bt_uk Best way to see check if something is repaired check with customer @bt.com. Not close issue because engineers did not turn up Neighbour same issue all sorted with engineer visit Me re book for Monday because you forgot to connect Internet on pole replacement

• 
  "Lady" Harwell because my butcher said I talk posh (@wearesiam) reported 20 minutes ago

  @jonboy_103 @bt_uk And not a word from them appalling service

• 
  grace hooper (@messalinahooper) reported 21 minutes ago

  @bt_uk I can't create a bt account to tell you how utterly gutted I am with your service. I've not been able yo watch TV as a brand new customer for several days and I only started last Friday. Consumer act 2018

• 
  Scooby Miller (@Ragingtaxpayer) reported 22 minutes ago

  @bt_uk Fibre down again in G13, getting sick of this. Ever since you jumped in with EE the service has been garbage. Sick of paying you people good money for crap internet.

• 
  Loretta Livingstone (@L_Livingstone1) reported 25 minutes ago

  @bt_uk what exactly does 'Unable to validate the information provided,' mean? If you can't provide an explanation along with the message, it's not much use. I see this is a general issue. & why do you employ people whose English is so poor they can't understand or be understood?

• 
  IsItAnyWonder? #FBPE (@IsItAnyWonder1) reported 30 minutes ago

  @bt_uk @BT_UK You admitted to mis-selling, cut off my TV services by mistake, and now your phone staff are stonewalling a registered disabled customer of 20 years. I have sent a DM. I need a senior manager to call me immediately, not another dead-end phone number.

• 
  Axel F 🤠 (@BoabSideshow) reported 31 minutes ago

  @bt_uk I have tried to download the latest update but for some strange reason it doesn't work on my phone??

• 
  Darren Smith (@Smicer999) reported 33 minutes ago

  @bt_uk Please can you supply an email address to document my experience with BT & Openreach that has to date: Cost me 8 hours of my time on the phone every day since June 3rd. I’ve had to take 2 days off work. I want to raise a data subject access & a complaint before I go OFCOM

• 
  alunvaughan (@alunvaughan) reported 33 minutes ago

  @bt_uk Hi is webmail down please? Unable to log in via browser or app for a few hours, keep getting “ something went wrong at our end”

• 
  Tom Chapman 🐀 (@TomChap) reported 34 minutes ago

  @bt_uk Hi, I have just signed in to the BT account and the last bill says (Final bill). Next to the BT account No it says (Inactive). I was in credit and this was sent to my bank account. So I'm guessing its ok to cancel.

• 
  Aaron Law (@AaronLaw92) reported 36 minutes ago

  @bt_uk It's never worked since signing up, I was told my account was being deleted so it could be recreated

• 
  Chris Hill (@dochill82) reported 37 minutes ago

  So tell me @bt_uk: 1. Is this the excellent customer service you talk about being committed to? 2. Why was my account cancelled when you knew it didn’t come from me? 3. Why aren’t your customer service team bending over backwards to get me online again today?

• 
  💫Adam👀 (@The_Change_666) reported 38 minutes ago

  This fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk

• 
  welshshez (@welshshez81) reported 39 minutes ago

  @bt_uk why am I still waiting for an adviser to help me via your chat option on website. It's been an hour and 10 minutes so far. A bit ridiculous don't you think?

• 
  TINA MOORE (@Sassytrip88) reported 40 minutes ago

  @Catheehello @bt_uk Same very annoying problem and really slow internet that keeps cutting out So much for quicker connection

• 
  Aaron Law (@AaronLaw92) reported 40 minutes ago

  @bt_uk hello my account is completely broken, still cannot login - says access denied!

• 
  Billy Kelly (@billykellyWWK) reported 43 minutes ago

  @HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒

• 
  john littler (@jonboy_103) reported 45 minutes ago

  @BDubleYou @bt_uk You’re lucky then , my iPhone won’t validate login either 😡

• 
  Kat (@Kat06075689) reported 47 minutes ago

  @bt_uk down and we have a medical device that requires WiFi to measure a baby heart rate. Device won’t alarm if heart rate drops so essentially we can’t act right away should that happen. Fed up with BT now! Can I leave without a fee for this?

• 
  steven 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇱🇮🇪 (@weblivz) reported 49 minutes ago

  I think @bt_uk have been in the pub watching the football today. Broadband has been up and down all day.

• 
  Jake (@jakehumphrys) reported 50 minutes ago

  @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

• 
  Ian Branch (@branchy_boy) reported 57 minutes ago

  @BTGroup @bt_uk @BTCare Good morning, I have been trying to login to my account the last few days with the correct login information and 2FA but stuck in a continuous loop of entering the info and then telling my my session has timed out pls help! I have tried pw reset too

• 
  Claire Pulls Pints (@LandladyClaire) reported 59 minutes ago

  @bt_uk you really need to teach Open Reach how to speak to females. Just had one in my business in Wokingham, turned up a day late, no call, stopped my business operating as he had to turn net off (after two attempts previously to be fixed) and was rude as hell to me

• 
  Tom Tolkien (@tomtolkien) reported 59 minutes ago

  @bt_uk Why don’t you just fix your website?