BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Newry, Cardiff, Reading, Wembley, Crawley, Wareham, South Benfleet, Bristol, Hampstead, Swindon, Newcastle upon Tyne, Croydon, Manchester and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Newry |
Internet | |
| Cardiff |
Internet | |
| London |
Internet | |
| Reading |
Wi-fi | |
| Wembley |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Kiernan
(@Michael23529243) reported
@bt_uk I will be back as of October, I shall make full restitution to you before then, my@company pay my lodging and food but I do not receive my full salary until the end on my contract. I do boy wish to terminate my services, but until then I can not facilitate the return
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Gareth Reece
(@Carmadgaz) reported
@bt_uk Thank you Aled 👍. I will be as soon as their CS line opens! I would of thought doing it through their shop would of automated the process... Quick look online suggests it's not an uncommon issue 😓
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Jason Thrower
(@jayde1503) reported
@clarap79 @BTCare Hello, not sure if this will help or not but can you not hotspot from a phone to your sons iPad while waiting?
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Marc ⚒🦉
(@FrenchyWHU) reported
@bt_uk Yes I’ve managed to get another booking but it’s shocking customer service. 2 previous agents have tried to fix this problem but haven’t managed to. I’m losing hours at work and it’s starting to affect my job. Might as well leave for a different ISP
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Michael Kiernan
(@Michael23529243) reported
@bt_uk It’s residential and to be honest, the fact that you need to confirm that after all of the problems I have had just goes to show that you you are not (not personally of course I would never do that) aware of the problems I have faced…I’m sorry but your company has fallen short.
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Andrew Davies
(@andrewcaerlyr) reported
@bt_uk Not fixed yet Mat. Can u imagine how annoying it is to get 3 texts yesterday saying 'great news, it's fixed' when it isn't. Agents ring back without any prep at all saying "what seems to be the problem." This is after three weeks. I am appalled. Soviet era service @OpenreachHelp
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Luke Groves
(@LukeGroves16) reported
@bt_uk The internet came back on over the weekend, worked fine and was all okay when technician arrived this morning. Now it's not working again.
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Patrick🐜
(@patrick3604) reported
@bt_uk I would love to test my broadband speed but like most of the people on my street, the Internet is down and nothing seems to be being done about it.
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Michael Kiernan
(@Michael23529243) reported
@bt_uk I am done, this is ridiculous. I have been a customer with you guys for years and now I am being treated like a nonentity Its as if your company is trying to exploit that we all went through covid… You are trying to gain back money… I’m not asking for anything just fairness
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Mark
(@Mark90959441) reported
@bt_uk terrible company, they was supposed to close a phone line account over 4 years ago when moved house, we set up a new line and number, with them, BT did not close old account and now have debt agency chasing us, terrible lying company
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Tom Kelly
(@TommoKelly) reported
"Upgrading" to @EE has been the worst decision I've made so far this year. I lost 20Mbps off my download speed (only had 55 to begin with) and now not even @BTCare seems to be able to guarantee the speeds I had 7 days ago.🙃
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jayne tripp
(@Evans19Jayne) reported
@bt_uk Bill no M129SL gb 10992985 ann Howard she was charged 54.60 instead of 35.10 for a late payment. She didn't receive any reminder or letter due to postal strike. Times are hard and this feels a little excessive considering she has been a loyal customer.
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Michael Kiernan
(@Michael23529243) reported
@bt_uk Never mind, your company clearly don’t care about customer loyalty… Never mind the fact that I have been a customer for years it clearly does not matter… I know it’s not personally your fault but it’s your companies fault. I have paid you dutifully for god knows how many years
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Grape Opportunities
(@GrapeOpps) reported
@bt_uk internet down in Clevedon area - Working from home - or not in fact - socials full of outage but nothing on BT outage
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Alison Sheppey
(@AlisonSheppey) reported
Never in the world of business have I seen such awful customer service @bt_uk. No b/band connection for 2 months!! Then you reconnect on 29th Dec only for your engineer to NOT confirm work completed - result is no b/band 17th January. I cannot operate my business. Do you care??
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david
(@theking1534) reported
@btsport The bt sport tv guide is wrong it got wwe friday night smackdown on 24 January 2023 1am it shoukd be Monday night raw please fix its on sky q sky told me to contact u
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Michael Kiernan
(@Michael23529243) reported
@bt_uk And yet I am treated like this… Cut my services, do what you need to do, I no longer care. I have lost all faith in a company that I thought would be there to help me no matter what
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MagicStu
(@realmagicstu) reported
@bt_uk If my line is not restored by tonight as promised, that would be 9 days without service. Im super annoyed by you but also fully aware why. My neighbours are all in. the same boat no connection for 9 days due to cable being replaced. If its not resolved, im seeking compensation.
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Old_Crusty
(@Old__Crusty) reported
So fed-up of @bt_uk telling me that @OpenreachHelp have fixed my broadband when they have not. What a couple of useless organisation. I exclude the first engineer, problem is no continuity of engineers
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kba
(@xbkauj) reported
@robynlilianxo @bt_uk Having the same issue
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MagicStu
(@realmagicstu) reported
@bt_uk Also, if its not restored by tonight besides compensation, ill be looking into cancelling my contract with you once its fixed. Having my line is essential having no service for 9 days straight, is unacceptable.
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Vikki
(@Vikki88478936) reported
@bt_uk Message sent - please help with a pink light problem!
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Dominic
(@domspencertodd) reported
Hi @btsport i recently encountered an issue with the Manchester Derby on Saturday 12/01/23. It seems that Erling Haaland was not being shown on television at any point? Please Help Guys 🙏
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Jordan Lee Collins
(@JordanLeeSounds) reported
from
St. Ives, England
If a tree branch is presenting such an issue, just send a bucket team out and connect me ffs please! Or send a competent engineer who can be bothered to do his job!! @OpenreachHelp @bt_uk
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Michael Kiernan
(@Michael23529243) reported
@bt_uk You know what, never mind… your company clearly care about customer loyalty… I can’t believe I have been a party to your company for so long and I am not even in the country!
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🏳️⚧️ArchTheOni🔞 -Psychotic Break ARC- -Vtuber-
(@IArchross) reported
i dunno why but I ******* HATE @bt_uk the speeds are so ******* inconsistent and the router is terrible god damn let me use my own....
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MagicStu
(@realmagicstu) reported
@bt_uk You just latterly bloody lied to me in dms. I was assured by your engineer today my service would be restored!!! You the worst company i have ever dealt with.🤬
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pedro martinez
(@pmar119000) reported
@btbusinesscare Hello! Will you answer my enquiries? I called three times and was told someone would call me back but that never happened. Starting to be fed up with your attention…
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Michael Kiernan
(@Michael23529243) reported
@bt_uk You have already caused me multiple problems so I expect a level of service that should come from BT as Britain’s number one provider.
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Andrew Davies
(@andrewcaerlyr) reported
@bt_uk Still no info received, Martin. Still not working. CJ in Cardiff said he'd ring and didn't. Pls take a look