BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Reading, London, Blackburn, Newport, Islington, Southall, Ilford, Southwark, Oldbury, Shipley, Rushden, Crawley, Shrewsbury, Hammersmith and Cramlington.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Blackburn |
Internet | |
| Newport |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@Nick847321) reported
@luke_madden @btsport Replay showed he didn’t touch him. Glenn Hoddle, that’s the right decision. Idiot.
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Sheryl
(@shezallo2012) reported
from
Barlby, England
Wow @btsport wanting £25 a month now .. where exactly is the money tree coming from to pay for all this ?? Nothing like kicking people when they are down!
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Mrs P
(@beaglelady1971) reported
@bt_uk Another engineer booked How.many visits does it take to have a reliable service Several months of terrible service and no further on .....
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Adam Markham
(@Adamarkham24) reported
@btsport not even a ***** game and a stupid amount of cards - is Dean ruining football or is this what the US want non contact sport?
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Chris Johnson
(@_chrisjohnson85) reported
Wish the @btsportfootball @btsport commentary team would get the villa tinted glasses off. Villa this Villa that... **** the brummie bastards, #wolvesaywe
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Lee Hazell
(@Lee_2410) reported
If this year hasn't been bad enough, @bt_uk chasing me for subscriptions i cancelled months ago.... I was up to date on payments. Shame on you @bt_uk
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
Does anyone else just shout "oh **** off" everytime the commentary team says we're sorry for any bad language you might have heard.. #SkySports #btsport #PremierLeague
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Steph Larby
(@Stephlarby) reported
@bt_uk Your company has the worst customer service ever! I have phoned 5 times to speak to someone about my lack of internet and each time I was cut off and the problem was not resolved!! Please sort this out.
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Flying Pig
(@FlyingPigUK) reported
@btsport watching Bristol v Clermont great game but ffs the endless drivel from the commentators talking over everything is awful
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Rob Holley
(@robholley) reported
from
Camberwell, England
@ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)
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𝕂ℝ𝕀𝕊 𝔾𝕆𝕊𝕊
(@feedthegoss) reported
*******!.. the midlands derby on #btsport is as drab as the brummy accent 😴
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❄❄ Nix❄❄
(@nickib76) reported
@bt_uk Just had a thought, even though its a wired connection via mini hubs to TV box, would splitting the signal affect it? We had to split the signal recently to 2.4ghz and 5ghz was wondering if that might be the problem?
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Vladimir Raul
(@EmperorMendoza) reported
Jake: if you’ve never seen BT sport score before, trust me it’s worth giving it a go trust me, it’s really not, it’s the worst show on tv #WOLAVL #btsport
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Rebecca Warrington
(@RebWarr13) reported
Loving the erectile dysfunction advert on @btsport it is almost like they don't think women don't watch sport. Still waiting for an advert advertising to women that they should go get their intimate problems looked at too.
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mikee11iott
(@mikeondigital) reported
@bt_uk Michael Elliott - I really need the connection team to call me as they sounded like they were going to resolve it rather than just cancel the order. 07805252808
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🔴⚪️🔴⚪️🔴
(@mrdavidsykes) reported
@bt_uk Yes. Many times. Your website said the issue was fixed at 6ish yesterday. It wasn’t so I called to helpline to be told it would be fixed at 9pm. It wasn’t so I just left until this morning. Again your website quoted another “fixed” message and again this was incorrect.
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Jovember
(@JoBrodie) reported
@bt_uk are there known broadband problems in SE3? I'm usually on 50+mbps but currently on 0.8-2. Bills all paid, no other problems I can think of.
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Mr Angry
(@SirTanty) reported
@bt_uk hi, having trouble logging onto any of the my bt apps. Not recognising my username, passwords or anything I try. Tried ringing but switchboard wants to know if it’s phone, mobile, tv or billing. It’s everything!
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Charles Rowett
(@CharlesRowett) reported
@bt_uk glacially slow internet 0.6Mb & no phone line after house move, even live chat drops. All I get is “We are very busy right now...” - absolutely unacceptable customer service - just recruit more people. There’s plenty that need jobs right now!!
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Matt Spence
(@ArtVandelay65) reported
@shanebell9 @btsport Get this all the time @btsport, please fix this! It's pot luck whether the app will work or not
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Sue Trousdale
(@smithhillSue) reported
@bt_uk I have reported a fault on my landline. Cannot get through on the phone (30-min wait) Can someone help here pls?
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Catherine Paterson
(@cath_paterson) reported
@bt_uk @bt_uk so I have had to contact customer services again today, there was no plan to contact me as no order number. I have had to start from the beginning all over again, over 1.25 hours on the phone, the first date they can give me is 7 Jan, that’s 3 months since the first order
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Ant Tears
(@anttears) reported
Dear @bt_uk my mum is currently self isolating and in her 70’s. Her phone and internet lines are down and due back online after Christmas. She was promised a 4g hub but hasn’t received it and has difficulty getting a mobile signal at home. What can we do to help?
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Emma Lou
(@eemaalou) reported
Has anyone else noticed the @bt_uk broadband advert which, during a time when people are losing jobs and struggling financially, they suggest that even the people who can log in from home should fear losing their job to "the intern" if their connection is poor. Tone deaf.
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Ewout van der Kleijn
(@evanderkleijn) reported
@bt_uk please send out your router this Monday at the latest to avoid no fixed line broadband service My son is doing his A-levels and needs to go online. I can't believe your router is out of stock following the Black Friday deal. What did you expect? #btbroadband #disappointed
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Duncan McDonald
(@DunkMcDee) reported
@bt_uk Hi, I got through to someone using Webchat and problem was resolved. All good. Thanks.
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Susie Watts
(@susiwatts) reported
Still struggling to get anywhere with @bt_uk despite promises to fix the fault for my elderly patients - today the engineers haven’t turned up! Fed up with hollow promises and poor service!. No phone since Monday! An absolute disgrace! Anyone on here know #philipjansen the CEO?
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Matt Carder
(@MattCarder1) reported
@btsport why does your app on fire tv stop every time it switches from Dolby vision HDR to non HDR before the adverts in football. Gives a message sorry there’s a problem playing the video, fine once restarted.🤨
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Dominic Cox
(@dbcox7) reported
@bt_uk So still no difference with update to #BTCloud? Still being offered as update? Why haven't you taken this down? How much longer do #BT subscribers have to wait for a working version?