BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, West Bromwich, East Grinstead, London, Croydon, Manchester, Blackburn, Oldbury, Banbury, Hackney, Royal Tunbridge Wells, Ashington, Halifax, Crawley and Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| Ilkeston |
Internet | |
| West Bromwich |
Internet | |
| East Grinstead |
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| London |
Internet | |
| Croydon |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Macleod
(@AlanMacleod14) reported
@bt_uk 3 months ago I ordered broadband from you and still no idea when will get connected. Have complained multiple times but nobody cares - no idea what to do next. Shambolic customer service doesn’t even begin to cover it.
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Sharon Williams
(@shabrynco1) reported
@bt_uk Is that right, so no service after a home move for 44 days is classed as unacceptable and over a week to hear something back about a complaint is not right? Who can I actually contact without being passed through half a dozen departments and having to tell my story over and over
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||Arsenal-Nayr||
(@ArsenalNayr) reported
@GEORGIE_35 @Superspurs131 @btsport You’ve looked the worst team every time you’ve played outside of a Leicester team that let you win
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Scott
(@FrancoScott_) reported
Trying to watch Bath v Gloucester on the computer, it wont start. I have rebooted, cleared cookies, etc. Is there an issue? @btsportrugby @btsport
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Alan Macleod
(@AlanMacleod14) reported
Day 66 since I ordered broadband from @bt_uk and still no connection, no idea when there might be a connection, and another level of ‘escalation’ that doesn’t go anywhere from the BT support team who seem to think it’s ok to just ‘call back in 10 days with an update’. #BT
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Andrew Pearse
(@andrewpearseuk) reported
@btsport was Ben Kay aware of the fact that there were 2 teams playing at the Rev yesterday? Anyone would have thought that Bath won and the non-Bath team were anonymous. We have had to tolerate Kay’s poor one-eyed commentating for too long. Time to move on.
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Alan Macleod
(@AlanMacleod14) reported
@JordanLeeSounds @bt_uk I’ve been doing the same for over 10 weeks now Jordan - it’s a never ending circle of excuses and fake ‘escalations’ from @bt_uk I hope you have more luck than me.
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Doug Campbell
(@run_dfc) reported
Seriously @MLBTV stuff the fans and now @btsport is showing the extra innings of the early game instead of the @Mariners ?????? #WTF
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Jordan Lee Collins
(@JordanLeeSounds) reported
@VerityWendon @bt_uk Thanks @VerityWendon I think it’s about time I contacted the ombudsman. Never had anything like it!
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Arjun Singh
(@flexiturb) reported
@btsport is the absolute worst cricket broadcaster I’ve ever seen. Glitchy graphics and 3/4 of the screen blocked out on replays, presumably because of a rights/contractual issue. Let the BBC have it again, they care more.
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Johnny
(@CFC_Mase_19) reported
@Liamfitz02 @btsport I know mate, I had the Network a few years back was going to use it again for this event but you can only watch it on one screen, gf wants to watch it as well on her TV 🥺
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Super spark 🇬🇧
(@TheRealEnergyCo) reported
@bt_uk your customer service is non-existent. Is anybody in your joke of a company able to take ownership of a customer problem? Absolutely shocking service, never again.
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Andrew Pearse
(@andrewpearseuk) reported
@btsport was Ben Kay aware of the fact that there were 2 teams playing at the Rec yesterday? Anyone would have thought that Bath won and the non-Bath team were anonymous. We have had to tolerate Kay’s poor one-eyed commentating for too long. Time to move on.
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JungleLion
(@JungleLion_) reported
Isn’t it amazing Boyd can go to Celtic games with no hassle and yet @chris_sutton73 can’t go to the lance Armstrong Inn because they can’t trust the toe rags to behave…..and @btsport won’t support him …..pathetic
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Alan Macleod
(@AlanMacleod14) reported
Does anyone have any advice on how to get a serious response from @bt_uk ? 10 weeks since ordered broadband and several phone calls and complaints I’m just being bounced around speaking to people who can’t help. It’s frightening that customers can be treated this way. #BT
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🏴 Rich John 🏴
(@theboyrichjohn) reported
I blame @btsport for the TV deal and @MLBTV for agreeing to sell subscribers down the river for a few extra $. BT show how many games a week? Did they show the Chisox at all? You always have to find a way of spoiling everything. You can both go f*** yourselves.
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Guy Bouffard
(@guy_bouffard) reported
@JessicaGamess @btsport Very unimpressed with this service, paying out of my arse to watch my team play, should be broadcasted on different channels, poor decision and absolute clown show
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Alan Macleod
(@AlanMacleod14) reported
@shabrynco1 @bt_uk I’m over 70 days without connection and after multiple calls and complaints still have no idea what is going on. Shambolic customer service. Hope you have more luck than me Sharon.
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Sarah
(@Takethat304) reported
@bt_uk I renewed my broadband and I thought I was getting a new hub, but nothing has been delivered. I have logged into my bt but can’t see any info anywhere. Help
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Glen Dunbar
(@SuperstarDunbar) reported
@BlueJaysFansUK They relented and I've got it on the MLB app, Poor show from BTSport, they have 6 channels on the app not showing anything and didn't put it on.
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Andy Davies 🇺🇦
(@isleofwight2010) reported
@ThisisTFO @elliotsteelcom @btsport Oh dear we have found either some trolls or some complete fools that wouldn’t understand football support if the ball hit them squarely in the face.
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Liam Fitzpatrick
(@Liamfitz02) reported
@CFC_Mase_19 @btsport Nobody watches WWE on PPV anymore. It’s live on WWE Network for £9.99 and I’m pretty sure they have a free trial
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Donna Tilston
(@dibba69) reported
@bt_uk really disappointed with the current service from you. Not resolving the issue within 24 hours as promised and nobody telephoned me back with an update. Poor customer service xDx
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NEBluesman
(@TAFKABB) reported
What gets me about the @MLB blackout in the UK is…I pay good money to @MLB and NOW I’m supposed to pay money and subscribe to @btsport to watch something I’ve already paid for!? **** off!
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Super spark 🇬🇧
(@TheRealEnergyCo) reported
@bt_uk your customer service is non-existent. Is anybody in your joke of a company able to take ownership of a customer problem? Absolutely shocking service, never again. #poorservice #customerservice #broadband
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Rose Atkinson
(@roseatkinson) reported
@bt_uk We were moved to a half fibre service on 7 Oct. We were told our "broadband would stop working for about half an hour, maybe a little longer". That was 2 days ago and it has still not reconnected despite rebooting the router several times.
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Cathy Clamp
(@cathy_clamp) reported
@bt_uk Spent about 4 hours in total on told to be told the mini hub would be switched on last night, unsurprisingly it’s not working…
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TomGeorge
(@Tomge) reported
@bt_uk are tbe worst company I've ever had to deal with. Over 7 hours on the phone since 23rd August, constantly lied to over charged. Failed to contact me when promised and cancelled appointments without letting us know.
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Jake
(@Jakethe_Snake2) reported
@BaseballBrit absolute garbage from the MLB and BTSport, was by far the best US-league streaming service until now...are you able to post any news or information about how we can push this onto MLB to change this back? As well anyone able to get a refund?
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Rhaegal
(@KriptonUniverse) reported
@Wild_jn9 @ManUnitedZone_ @btsport Frankly it wasn’t clear and frankly nobody listens to rude ill mannered kids but feel free take your own advice