BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Luton, Gateshead, London, Glasgow, Gloucester, Stroud, Croydon, City of Westminster, Magherafelt, Birmingham, Camberley, Hackney, Manchester, Blackburn and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Gateshead |
Internet | |
| London |
Internet | |
| Glasgow |
Total Blackout | |
| Gloucester |
Phone | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Potter
(@Jetsetjop) reported
I've experienced terrible customer service from @bt_uk as my fault is now 'resolved' the issue is now closed according to BT. No recognition of the inconvenience to me or what caused the fault at their end🤬
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Victoria Goldman 💻
(@VictoriaGoldma2) reported
@bt_uk Have you changed server settings recently? A Mailerlite newsletter is not being received by BT email account inboxes, but is reaching other email providers, e.g. Gmail, immediately. I have no idea how to fix this. I assume it's a BT issue, with a server clash.
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Christopher Guy
(@ChrisJG1988) reported
@bt_uk Yes the service we have is the standard outdated copper broadband which is no good for this era, I understand the ones above are 4G data, which is what we are using now because the other broadband is no good
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R. Gill
(@rsg1ll) reported
@AskNationwide @bt_uk can you fix the issue on your side?
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Christopher Guy
(@ChrisJG1988) reported
@bt_uk The speed is not below that number, but because it’s so low anyway, it wouldn’t make much difference, I’ve read somewhere that ofcom say that if we can’t get speeds of at least 10mbps then the provider needs to help?
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catherine
(@catheri20394871) reported
@btbusinesscare Have been referred by Trustpilot - service has been beyond appalling and is wrecking my business. No one responds from bt . I don’t use twitter - this is last desperate attempt to salvage something
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Chaps_28
(@Chaps_28) reported
@Ahnubyss @bt_uk BT is godly, never had a problem!!
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Marshalls
(@treesurgeon47) reported
@bt_uk my email keeps breaking down on my mobile devices. Not responding to server apparently. Keeps telling me to check settings. How do I fix this and stop it from happening?
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Lee Howarth
(@leehow2) reported
from
Bolton, England
@bt_uk you are the worst company I've ever had the displeasure to deal with in my almost 45 years on planet earth. What a ****** awful company!
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Dementia Who!
(@Dementiawho) reported
@piponthecommons @bt_uk Oh no, come on BT this is not service!
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JJ Hunsecker
(@tvproduceruk) reported
@bt_uk Thanks for this. Too late, I'm afraid. My point is that given the level of financial struggle your customers are facing it's your moral responsibility (& good business) to actively contact customers and offer them a good deal. If you don't then the optics are bad & then churn....
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Noeleen Macnamara
(@infamousgrouser) reported
@bt_uk Why, when I have explained (more than once🙄) that I no longer have a BT email address, do you still insist on using it to attempt to contact me? #poor
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Jaf
(@JafanieI) reported
@Ahnubyss @bt_uk Man I wish Ash could help a brother out :( @bt_uk
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Richmk
(@Richmk8) reported
@bt_uk I have been trying to cancel my Broadband services I cant get through on phone tried few times in last week. been on chat on the website and they couldn't help told me to ring customer service which i then was stuck on hold for awhile and there is no email to contact them
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Jenny Green
(@Jenny_T_Green) reported
Frustrated is the word! @bt_uk trying with no success to contact the network re-arrangement team. The phone line has been closed for three days and nobody on any other number I contact can direct me to the relevant dept. Ridiculous!
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Deb
(@debbunt) reported
@piponthecommons @bt_uk Not good. In fact I’d go so far as to say, bad
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John Jones
(@longjohn3627) reported
@bt_uk Yes please I want to cancel Britbox but it says I need to contact BT to do so
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dunham
(@dundeeham) reported
@bt_uk I’ve talked to 3 people and there’s no help or ETA on the fix. I’m disabled and this is preventing me from working. #btbroadband #disgrace
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Edwin Fuller
(@EdwinFuller1) reported
@bt_uk I don't know if I will be able to have time to call, we are due to be set up for broadband on the 5th, if it doesn't go through I suppose I could order from another company as I don't have time to fix mistakes that are not ours.
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Mike O'Brien🏴💙 #WalesCarersRegister
(@Mikeo56977865) reported
@piponthecommons @bt_uk This is extremely poor customer service @bt_uk
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Todwell
(@todwellscat) reported
@bt_uk Your engineer came round to fix a fault with my 87year old mother’s broadband router this morning. When he left, my mother discovered that not only does her router still not work, but her landline (which has been working fine) does not work either. Please can someone contact me.
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A2Z Limos
(@limousinegroup) reported
@BTBusiness your BT #broadband service is pathetic and @btbusinesscare team is no help at all. Avoiding not to send out an engineer to fix the issue.
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Pippa Kelly
(@piponthecommons) reported
So @bt_uk have failed badly. BB down, engineer unilaterally changed appointment date so we missed it, next engineer (2wks later) failed to turn up. Now told external work needs to be done before we can even make an appointment. After 40min call I've just been cut off. HELP PLEASE
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CRAIG DANE
(@craig_dane) reported
@bt_uk Hello, no I wasn’t and I wasn’t prepared to wait another 45 mins to get nowhere. All I want to do is cancel my broadband x
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Robert England
(@Robert1351) reported
@bt_uk Is BT still on strike or may I now be able to speak to someone to resolve account problem?
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Scott Chicken
(@scerstt) reported
@aWildWatermelon @bt_uk Tell them you'll cancel and go with someone else. Plenty of new providers around
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Pippa Kelly
(@piponthecommons) reported
After calling @bt_uk 3X & talking politely to 2 people about 5-6wk broadband fail saga only for phone to go dead, 3rd person has put phone down on me because I asked for her name or job title. Another 1.5hrs of my life gone. I repeat, HELP PLEASE.
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xo
(@IfunanyaRE) reported
2. WiFi/Tv deal with LG and BT for pride month. I dunno why you companies be moving slow but next June I’m expecting this. @LGUK @bt_uk sort it out
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Milburn Mag
(@Milburn_Mag) reported
@lynseyhipgrave1 @btsport Just need to ensure 90% of pundits / commentators are not Liverpool biased as it really takes away integrity from BT Sport. The officials and VAR are bad enough.
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Louise Edwards
(@LouiseEdwards63) reported
@dundeeham @bt_uk Same here, there was an eta on the fix earlier for approx 11am but when i checked an hour ago, this had been removed. Outages happening too often so I am going to switch providers. I've had no internet since last night.