BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Cambridge, Plymouth, Heathfield, Maryport, Southampton, Hackney, Birmingham, Rowley Regis, Caerphilly, Slough, Hounslow, Newcastle upon Tyne, Glasgow and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Cambridge |
Total Blackout | |
| Plymouth |
Total Blackout | |
| Heathfield |
Total Blackout | |
| Plymouth |
Internet | |
| Maryport |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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LesleyG
(@LesleyG04864610) reported
@EE @btsport Never mind your bleeding BT sport, why have I had broadband problems since 9am this morning?
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©00[&th€9@ng🛵
(@coolandthegangs) reported
@bt_uk The only problem is we have to put up with @IanDarke 😫
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Michelle
(@Livelaugh2020) reported
@bt_uk The line is copper and its crap because you won't upgrade it. Its also been ripped down by a farmer in October and you've yet to fix it
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stores
(@stor196) reported
@bt_uk so you keep sending me text messages asking to call you because you’ve cocked your my order....but then when I do there’s a 45 minute wait on the phone!!! Disgraceful service all round really!
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ƤЄƬЄƦ ԼƛƁƠƦƝЄ 📸🏁🚗
(@LAP_Racing) reported
@bt_uk No, that’s not what I’m saying. The SEO description gives impression BT Broadband customers can watch BT Sport for free on the BT Sport app. @Ofcom would you expect when seeing original search result that if you’re a BT Broadband customer you can watch on their app for free?
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Michelle
(@Livelaugh2020) reported
@bt_uk any chance you are going to fix the lines near Bathealton. Line been hung over a wall for months, Internet intermittent and awful. You should be upgrading people in these areas not upgrading the superfast already
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Chris Ilabaca
(@flashkickuk) reported
@bt_uk How do I apply for this £100? I pay for a 100mbps connection and have buffering issues all the time!
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Liv Marsh 💙
(@liv1493) reported
I’m sure nobody at @bt_uk communicates with each other! Contractor came out to the house at Christmas and highlighted an issue. We have also informed them of this several times and been passed from pillar to post. Contractor has come today to install Wi-fi and guess what?
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tia
(@tiamatthews97) reported
@bt_uk I’ve been on hold for 40 mins now. I ordered bt broadband and landline on 17th january meant to be delivered today, gone to track delivery and it says it’s been cancelled at my request but I haven’t done this? Could I have some help pleas
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Russ Michaels Consulting
(@RussMichaels) reported
well so far transferring my broadband to @bt has been a massive mistake. Nothing but problems since day 1. Connection is up and down like a yoyo. One engineer after another coming out and not fixing the problem. @btbusinesscare
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maida vale
(@ieatchilangos) reported
@bt_uk Nick. I did manage to get through but the issue I have is that I’m unable to do my job without the internet and I’m being quoted an install date of 18 March. My livelihood will be seriously damaged if I don’t get the internet switched on. There’s fibre to the premises.
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Ed
(@eabs1988) reported
@bt_uk 10 days and counting.... still no Broadand. Shocking service! Supposed to have been ‘completed’ on 5 different occasions now. Nope 😡
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Kris
(@KrisO1805) reported
@bt_uk hi my internet is currently down is this a problem in the DH2 area?
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Milly
(@camilla1965) reported
@bt_uk still trying to reduce my Bt monthly package £110 for bb land line and mobile. Sticking point is 24 month contracts which Bt can’t or won’t amend, or reduce canx charges they are looking at options to help folks who are loosing their jobs @MartinSLewis @angellicabell
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David Clark 🇬🇧
(@d4vidc88) reported
@bt_uk 24 hour after my broadband was due to go on still absolutely nothing. Extremely poor service, all I get is we apologise. Are you going to compensate me for not being able to work from home? #shocking #newcustomer #notimpressed
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Ieuan Williams 🏴
(@Ieuan_Swan) reported
@scfctheo Stupid time again, cheers @btsport 👍
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Willtodd
(@Willtod54568521) reported
@bt_uk Jesus you took 6 months, 4 engineers visits and 30 hours of phone calls to fix my problem!
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Ian Learmonth
(@ianlearly) reported
@EE @btsport I've had an issue logging into my online account for the last 2days. 2 chats with tech support , a Dm to yourselves and a call to 150 and still not resolved. One attempt at resolving this resulted in me logging in and getting someone else's plan and phone showing. Shocking!
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Debbie
(@HebdenDown) reported
@bt_uk Honestly I’ve never had such appalling service , an 84 yr old who lives alone losing her phoneline which is her lifeline, through no fault of her own . Demands for money not owed, the list goes on and on
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S.S.
(@StaceySyiem) reported
@bt_uk Scamming company , advertising subsidised phn & broadband pkgs for the poor but still charging them full amount!!!
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Liv Marsh 💙
(@liv1493) reported
Same issue is still there! @bt_uk we have been without internet for 6 weeks now. My fiancé cannot work from home in a time where we are being encouraged to do so, because we have no internet! The amount of time that has been wasted on this issue is just ridiculous 😡
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Joseph Ellis
(@JoeyEllis88) reported
@bt_uk Finally our Broadband was up and running for the best part of a Month, only for another Engineer to come back out this Week to try and set up the landline and decided to CANCEL OUR ACCOUNT!? And now you cannot confirm when we will have our Broadband back?!?!...
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fnlewis
(@fnlewis_) reported
@bt_uk @LinkedInUK cringe **** company
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Em | Echoes of Em 🍁🍂
(@EchoesEm) reported
After 65 days and who knows how many hours spent on the phone with various providers WE HAVE BROADBAND AGAIN. Thanks to @bt_uk for finally getting us back online. Absolutely no thanks at all to @Plusnet who caused the problem and weren’t able to fix it.
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Paul Loberman
(@ploberman) reported
34 minutes on hold for @bt_uk then they answer, no one speaks and they hang up! How's your day going?
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Sarah Knight
(@scarerkite) reported
Hi @bt_uk - our internet has gone off and our Service Provider say they can't run remote tests and need to send an engineer (Tue earliest). One of your vans is parked outside - have they disconnected us by accident?
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Pearcey
(@chrispe35) reported
@bt_uk Still waiting! Told Engineers would turn up today (29th Jan). Once again a no-show. Starting to believe you want me cancel my FTTP order so you don’t have to pay any compensation as per Ofcom guidelines!! Shocking service.
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Joseph Ellis
(@JoeyEllis88) reported
@bt_uk I have been on hold for a cumulative 6 Hours trying to find out why my broadband is not working?? I appreciate we are in a pandemic but this is absurd...
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Mick Taylor
(@wombathell) reported
@Mas79K @andNickMullins @btsport I know that, and it is better than not seeing the game at all. You can't use the app if you subscribe through Sky, so they take your money but don't give you the full benefits, I knew that before I subscribed through sky so not a complaint after the fact.