BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, London, Reading, Wembley, Crawley, Wareham, South Benfleet, Bristol, Hampstead, Swindon, Newcastle upon Tyne, Croydon, Manchester, Ealing and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| London |
Internet | |
| Reading |
Wi-fi | |
| Wembley |
Total Blackout | |
| Crawley |
Total Blackout | |
| Wareham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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jules
(@julesrach) reported
@bt_uk Hi my phone didn't notify me that I had a reply. No, I'm afraid to say poor communication to arrange works from @bt_uk . Waiting for stage 2 now, still waiting to hear
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Michael Tetzlaff
(@tetzlaff_mike) reported
@pete_savin @bt_uk Slow speeds & intermittent faults can be caused by damaged wires. Years ago our internet got slower and slower. My eagle eyed wife spotted a tiny nick in the phone line where it entered the house. I sprayed it with WD40 and taped it up. Speed was restored!
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Stephanie
(@preppet) reported
@BTCare my landline for over a week now has no dial tone and says line in use . This seems to happen periodically and I’ve had this issue for years ! But I can’t actually use my landline
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Kristy Louise
(@KristyLouise87) reported
Another day, another weak signal from @bt_uk making it impossible to get any work done. 😭😭
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Phil Kelly
(@philthepower85) reported
@bt_uk Thanks Rita I was hoping I could just extend recording time by 15 - 30 minutes but guess I'll just start recording the programme immediately after should solve my issue thank you
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Fooodzilla
(@fooodzilla) reported
Does @bt_uk @OpenreachHelp even understand what working from home means? Do they only shift blame for their shoddy service? In a pandemic where broadband has become a necessity for wfh, you don’t bother to expedite complaints about Wi-fi outages? You don’t bother to update
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Michael Tetzlaff
(@tetzlaff_mike) reported
@pete_savin @bt_uk Router should not cut out! Sounds like you need to get them back again. There must be a connection/wiring fault, or error, somewhere. Good luck!
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Gio120uk
(@gio120uk) reported
@bt_uk I've been waiting from the 8th December to have fibre broadband installed Been cancelled twice Meant to have had a call on Monday to confirm next weeks install Surprise surprise it never came No reply to email complaint An absolute shambles of a company
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Jase 🧡🖤💜
(@TangerineJedi) reported
Second time with @bt_uk and I see their Customer Service has not improved any! How can such a big company be so bad? They gave me a £60 reward card instead of the promoted £80, so BT said they would credit my account £20. Just been charged full amount for my bill this month.
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Dermot O Callaghan
(@Omodon) reported
from
Quintrell Downs, England
@bt_uk We’ve had a problem with our phone line (very quiet & crackles) and low broadband strength since we moved to @bt_uk in December 2019, the engineers have been out several times but it’s never been fixed, promised high speed fibre but can’t phone a mate up the road. Poor service.
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Fiona Mountford
(@FionaLondonarts) reported
Hallo, @bt_uk @BTCare. I am a worried customer of yours. I have had no use of my landline for six days now - and yesterday my fibre optic broadband slowed down to unusable speeds. When I reported the issue on March 11th, I was told it would be fixed by the 16th. It hasn't been.
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Martin Barratt
(@barratt_mj) reported
@bt_uk Will be looking to change provider as soon as my BT contract ends, very disappointing service.
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Minal
(@Granger_Gab) reported
@bt_uk @OpenreachHelp Our broadband has stopped working since 08March, Monday. I have raised multiple faults - but neither your help desk nor openreach engineers are giving any update on when the service will be back. Is this how you all treat loyal customers in pandemic ?
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Fooodzilla
(@fooodzilla) reported
@bt_uk 17 Mar: Spoke to BT help desk - no updates. Open reach will take 5 more days to advise their process for repair. No further update, no resolution date given Raised complaints with BT to provide alternative wifi or temporary option in terms of dongle
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Fooodzilla
(@fooodzilla) reported
@bt_uk 13 Mar : Raised fault again as our account fault showed problem was resolved while we were still experiencing broadband outages 16?Mar : Engineer visit, no contact with us. No problem resolution
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Reiverma ⭐️
(@Reiverma) reported
@pete_savin @bt_uk Words fail me......they are useless and what is worse, they don’t care!
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Jill Wheater
(@JillWheater2) reported
@bt_uk I keep getting phone calls from an 0845 number that when I search, claims to be a BT text messaging service. Is this genuine? I don't want to answer in case it's a scam but the calls are so frequent, it's becoming annoying! Any advice please?
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Pete Savin
(@pete_savin) reported
Oh Joy @bt_uk have fixed my internet so well it now runs even slower and they sorted out the issue with the landline by removing it completely so I have no outside line 🤔🥴
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jules
(@julesrach) reported
@bt_uk Contractors turned up announced to dig up my garden to replace my landline. Pipe & cabling has been left, I've not heard about an engineer coming out yet to connect my internet.... just bad communication
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Pete Savin
(@pete_savin) reported
@Reiverma @bt_uk Problem is you never get the same person handling the complaint so you end up going round in circles.
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dominica🦄
(@_dominicab) reported
@bt_uk Convenient how the checkout doesn’t work when you try and place an order with discount. Yet the same discounts can’t be used over the phone so I’m forced to pay full price. No one seems to be able to help with this issue?
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Fooodzilla
(@fooodzilla) reported
@bt_uk - help and assistance refused since we are not on the HALO package. Service outage in a first world country since 08Mar in times of pandemic and lockdown not being able to work from home owing to poor service by @bt_uk and @Openreach.
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Pete Savin
(@pete_savin) reported
@tetzlaff_mike @bt_uk Yes and it rang but caused the router to cut out?
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Fooodzilla
(@fooodzilla) reported
@bt_uk 08 Mar -First broadband outage - raised fault 09 Mar -Afternoon engineer visit, fixed line 11Mar -Fault raised low broadband speed 12 Mar -Engineer visit, temporary fixed. Other neighbours in same block faced outages. Major fault of duct &cable replacement raised on another flat
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jules
(@julesrach) reported
@bt_uk An engineer has turned up unannounced this morning to pull through the cabling & then leave it. I didn't know. I managed to soak to him b4 he left & now he knows im in he's coming back after another job? Crazy waste of time & poor communication
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Zion Lights
(@ziontree) reported
@bt_uk Consistently terrible connection here but you haven't let me switch providers. Consumer comes last with BT.
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Mark Cheshire
(@bigchesh247) reported
@bt_uk I am disgusted with the broadband service we are getting no consistent in the supply and keep getting kicked out say no internet
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Daniel McMorrow
(@danielmcmorrow) reported
@pugnaciously @bt_uk How dare you tarnish the good name of ****
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Simon wade
(@siwade82) reported
More ongoing terrible service from @bt_uk who have now told me 3 different reasons why reasons why the have disconnected my broadband for no reason. #terribleservice . Are the team lieing or unable to do the job?
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Paul Hardy
(@TheBigOP) reported
@bt_uk Hi Why can I only login to my BT email and not my BT account????