BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bristol, London, Falkirk, City of Westminster, Pontyclun, Yeovil, Newport, Glasgow, Pershore, Croydon, Hitchin, Blackburn, Hackney, Waltham Forest and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Internet | |
| Bristol |
Wi-fi | |
| London |
Wi-fi | |
| Falkirk |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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David Meurig Rees
(@ycymrocymraeg) reported
@bt_uk Unable to login to my BT account, service unavailable, try again later. Any suggestions?
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Francesca
(@Flouise94) reported
Experiencing problems in Croydon, are the lines down/affected? Grandparents having trouble with their phone line - please update ASAP @bt_uk
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Liam
(@MancunianCaviar) reported
@BTGroup @BTCare @bt_uk No access to myBT to run tests. No one on live chat No one answering helpline (on hold for over an hour) No internet connection. What's going on? Working from home is difficult when you provider goes down and there's no one from support. #BTDown #BT
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Jemma Woodhouse 💋
(@Jemzielou) reported
@bt_uk is there an issue with your website today???
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Sophie
(@ohmymarshfield) reported
@bt_uk was told i would be contacted within 48 hours .. it’s been 5 days? i’m now sat on hold for 40 mins trying to get through and i’m STILL WITHOUT WI-FI?! please help me
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Peter Byers
(@BigMentor) reported
@BTCare getting service unavailable ???
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Rev Scott
(@revsw) reported
@HebdenDown @bt_uk It really is awful. How can corporate entities like this be so incompetent and behave so irresponsibly - and get away with it? @Ofcom
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Karen Rodham
(@ProfRodham) reported
@bt_uk Bionically quickly after I sent my email asking for help with the landline phone, a lovely clever engineer appeared and fixed the problem. Thank you MUCHLY
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Linda Sgoluppi 🕷
(@Linda_Sgoluppi) reported
@MrRobertBob1 @bt_uk Getting concerned about Gmail as they sent email to say things are changing. I'm never sure it isn't a scam so don't do anything. Might be my Gmail will stop working too!
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🤘𝕸𝖆𝖙 𝖙𝖍𝖊 𝕯𝖆𝖒𝖓𝖊𝖉🤘
(@MaidenWatford) reported
@bt_uk sitting on a phone nearly an hour so far. That's after 25 mins and then getting cutting off. Your DM is a stupid automated message. I would text my landline on sms but its not installed! Just a total joke
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Alex
(@OnlyAlex22) reported
@bt_uk Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Is there a problem with your e-mail service? Error 503 for me.
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Jennie Bloomfield
(@Jbloomfield25) reported
@bt_uk praise due to Stacey in the billing department. Just finished a call and hopefully she has resolved a long standing issue. Great customer service skills and a credit to your team
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craig wilson
(@_BladeUK_) reported
@bt_uk I have and they can’t connect it, major issues with BT atm 😔 not sure why I came back
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Matt
(@mattsaunders89) reported
8 days now without @bt_uk broadband! 30 minute queue when calling to speak to customer services! Really poor service!
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Rob K
(@RobK41777792) reported
@bt_uk internet not working all morning, only had it installed last month. Please help, how am I supposed to work?
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ethan
(@wiavez) reported
getting some dogshit orange light on my bt router and its not worked for like 2hrs @bt_uk help please im losing my mind
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@Binmore
(@ginabinmore) reported
@bt_uk my daughter and family's BT TV box has broken and you say you can't get an engineer there until the 28th, leaving them without a service over Christmas, making a bad year even worse, this is shocking,
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David Newham
(@Sharecrazy73) reported
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Rev Scott
(@revsw) reported
@HebdenDown @bt_uk @Ofcom Disgusting. If you ran your business like that, you’d soon be out of business. If I vicar-ed like that, the Bishop would be wanting a word. The truth is, these people get away with this sorting of thing because they can. Words fail me.
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John Chadwick
(@chadSTERjohn) reported
@bt_uk I need some help with my account can’t get through to anyone by phone
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computer wise
(@wise_computer) reported
@bt_uk serious login problems at minute to personal account? Just timing out on your web pages? #friday #tech #BT
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Richard Ward
(@richward38) reported
@bt_uk Please can you contact me regarding on on going issue with an order.
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Val - 5.4 Spoilers here!
(@Valimatka) reported
How to tell it's getting close to Christmas.. the scam/phising phone calls increase. So far had the @AmazonUK one twice saying they were from Prime. And the @bt_uk one saying they were from Broadband Tech support. Please.. the phone says international and a UK number...FAKE!
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Andy Mich
(@MrAndyMich) reported
@bt_uk is there a problem with by call protect 1572? I’m trying to block a number and it just says sorry we can’t continue.
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Insert name here
(@thefxdream) reported
@bt_uk Same issue here every time I ring, at least 45 mins to get through. I’ve only been waiting since January to get a phone/broadband line installed so what’s the rush! @bt_uk & @WeAreOpenreach are without a doubt the worst companies I have had the pleasure of dealing with, good job!
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Andy Mich
(@MrAndyMich) reported
@bt_uk is there a problem with BT call protect 1572? I’m trying to block a number and it just says sorry we can’t continue.
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Stefan Kukula
(@StefanKukula) reported
@bt_uk Is e-mail down? Can't use webmail (says service not available). Is stuff getting through using a client?
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i Trader Invest
(@iTraderInvest) reported
@bt_uk BT look at your bloody personal messages! I’ve been on hold for over 30 minutes of my life that I won’t get back! For a communication company your a joke. I need to cancel my appointment on Monday DM me know as won’t call you again, time is to precious to waste on you.
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David Meurig Rees
(@ycymrocymraeg) reported
@BTCare Unable to login to my BT account, service unavailable, try again later.