BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Glasgow, Sutton, Malton, Mauchline, Birmingham, Richmond, Wednesbury, Batley, Colchester, Hammersmith, Dudley, City of Westminster, Southwark and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
||
| Glasgow |
Internet | |
| Sutton |
Phone | |
| Malton |
||
| Mauchline |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Wee Yin 🤪✏️
(@sanspeurscot) reported
@bt_uk Nothing listed, just seems slow & drops out frequently & the hub reboots itself.
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Ed Gibson
(@Gibson_XL) reported
Question is, are @bt_uk systems so bad that nobody knows what’s going on or are their staff so poorly trained that they can’t use the systems or are they trained to say things to try and keep customers happy and quiet even when what they are saying is an outright lie? 🤔 tbc
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Jason Dolan
(@JasonDolan) reported
I thought Virgin Media and Sky were cracking down on illegal streaming. They support their teams but don't pay to watch them?. I see most have @virginmedia Internet lines. Some @btsport what are you doing to STOP this?. I'm sick paying for freeloaders who've got plenty money!
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Lord Thorin Seex
(@TSeex) reported
Little help - what time (UK ) are the Moto GP races starting ? Obviously not as advertised @motomatters @matoxley @btsport
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Sir Goggle Dave
(@rockgod1970) reported
@bt_uk Cheers - I'll look to cancel my Sky this week and order as soon as I have cancellation confirmation. Would I be able to defer the contract start date so I'm not paying for both services if they overlap?
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Sir Goggle Dave
(@rockgod1970) reported
@bt_uk How long does it take to get set up and connected once I have placed the order? I need to give Sky a month's notice and need to ensure continuity in service, specifically broadband access.
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James Taylor
(@JimboTaylor) reported
from
Halesworth, England
@bt_uk Still not working I have reset all, have good internet connection but tv box just won’t load
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An7h0w50n
(@an7h0w50n1) reported
@bt_uk I can't believe this company they got my mum to renew her contract and it doesn't work plus a engineer was meant to come on Wednesday but never showed up wtf thanks bt for nothing
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Baconsarni 🇬🇧 Where's my bloody gin ?
(@Baconsarni1) reported
@bt_uk I've had many people ' looking into this mess'. Please just provide my with the name and email address for your director of customer services. Ref: GB 261 927 87
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russell
(@russell88549953) reported
@SkySportsPL what is going on with your HD channel. I’ve seen clearer pictures on a old black and white tv. Seriously this is not HD..@btsport put you to shame as do Amazon prime. Shocking service
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Shaun Gorman
(@Shaun_G36) reported
@bt_uk my broadband has been dropping in and out of signal constantly for the past week, any reason why?
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Lynda Rayson
(@LyndieLou100) reported
@bt_uk Oh any by the way someone called Liam Holbrook was supposed to be dealing with this sbx he’s lied about calling and hasn’t provided any compensation for the lack of reduced service fir she’s. Oh nor did he send me a returns bag and label so I’ll be cgarged!!! 😡😡
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The Bun
(@stumpyMCstump36) reported
@btsport wanna tell me why I've walked back into my living room after MotoGP warm ups,,, to find my 6 year old watching 2 people beat the crap of each other ... UFC Is not suitable for young kids.. motorcycle racing IS. . And you preach "stop the hate"😡
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Melissa Brovig
(@melissabrovig) reported
@bt_uk ever since I moved over to the new router you sent me for digital voice, my Wi-fi connection has been terrible, lots of buffering and having more than one device connected at a time (phone and tv) is there a fix for this? Thank you
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Alexis Hulme
(@realales109) reported
Pay @bt_uk to watch wrestlemania can’t watch it live at 1am no option to catch up and to top it all @btsportwwe spoils one of the results….. thanks £20 down the drain
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Jonny
(@realgingerjonny) reported
@bt_uk worst customer service today and now leaving. Will be taking my £90 per month to a company with better customer service. Bye
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Crownie
(@Crownie1991) reported
@bt_uk how come when I moved house, your customer service never offered me a “Pause” option?? Instead charged me £235 for early cancellation? #shocking #ripoff
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Ian Ridley 💙
(@IanRidley1) reported
Should say, the recording ended 1 minute short and had to go to Twitter to find the final score. Bad work by @btsport.
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🇬🇩 Elle-Ay 💕
(@Ms_Cherry_B) reported
@bt_uk When will you provide the option to have broadband without a landline? It’s never been used and quite frankly, this recent price rise is ridiculous and I resent paying for something I don’t want or need?!
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Wee Yin 🤪✏️
(@sanspeurscot) reported
@bt_uk I’m getting really bad service at the moment in the G12 area of Glasgow. Connection has been dropping for 2 wks??
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Sean Redmond
(@seanpaulguitar) reported
@bt_uk Do you guys do an unlimited 4g data plan yet on your sim plans? Currently with VOXI but signal can be spotty at times :/
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Baconsarni 🇬🇧 Where's my bloody gin ?
(@Baconsarni1) reported
@bt_uk Also can you provide me with the name and email for the director of customer services for BT.
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kirsty body
(@kirstybody) reported
@bt_uk Just been on hold for ages, told I can have a "free" new tv box, but that I have to pay for a TWO year contract which I don't want costing £240. I've been a customer for nearly 30 years and just want a new box. Then the "loyalty" department cut me off. Nice.
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Baconsarni 🇬🇧 Where's my bloody gin ?
(@Baconsarni1) reported
@bt_uk That PDF does not contain the information that I've requested. Name and email address for your director of customer services please.
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Baconsarni 🇬🇧 Where's my bloody gin ?
(@Baconsarni1) reported
@bt_uk For those of you are considering BT broadband forget it. Signed up on the 20th February and nothing apart from broken promises. Utter shambles😠
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Burnside
(@Burnside_5) reported
@bt_uk But I still cannot view those channels, no communication from you other than to say it is closed and not fault registered on my BT account, just a now closed complaint 2/2
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russell
(@russell88549953) reported
@SkySportsPL You need to sort your HD channel out. Shocking picture..always is. @btsport really do put you to shame as do Amorim prime when football is shown on there. Shocking service
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Lynda Rayson
(@LyndieLou100) reported
@Burnside_5 @bt_uk Thgats happened to me before. It’s so that they can say that they gif their SLA’s so that the employee dint get performance managed fur not hitting their SLA’s (even if complaint isn’t resolved!)
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Baconsarni 🇬🇧 Where's my bloody gin ?
(@Baconsarni1) reported
@bt_uk Never mind Theresa , please just provide the information that I've requested. This needs to go further up the chain of command. Thanks.
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Maturecheesy_Untermensch
(@thematurecheese) reported
@BTcare My home Hub's feet have broken as they are flimsy. Can I get a replacement preferably more sturdy?