BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, Birmingham, Glasgow, Barnsley, Blackburn, Chatham, Islington, Bristol, Manchester, Leeds, Peterborough, Oldbury, Maidstone and Rossendale District.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Paddington |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Birmingham |
Wi-fi | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy Trevathan
(@JezzaTrev) reported
from
Hammersmith, England
Why is my broadband not working in West London @bt_uk?
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Angie
(@lil_angi) reported
@bt_uk how can I help boost my WiFi? Set up my sons gaming computer upstairs in his room....the Internet signal is crap! Had no bother when it was downstairs!
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Richard Johnston
(@Richcanbake) reported
Very disappointed with @bt_uk for how poorly they have treated the vulnerable adults I support. Three and a half hours of chats with 4 different people, that got us nowhere. Misinformation, taking and asking for more, passing the blame #poorcustomerservice #vulnerableadults
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Rob Lavender Woke Up Cranky #SupportNHS💙
(@law_ender) reported
@lulathemoth @bt_uk Yeah I mean I did watch it on my phone but via mobile internet not their garbage WiFi hotspot because it keeps cutting out. Still, the "deal with it" attitude definitely made me feel valued as a customer 🙃
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Mr Nice
(@countycasual77) reported
@rickhinks @StockportCounty @btsport Worlds worst kept secret
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Richard
(@Richard_D80) reported
First time in a few year I can watch MotoGP live on @ITV4 , used to have @btsport but when the price went stupid cancelled as only had it for the bikes!
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Customers r Special
(@CustomerSpecial) reported
@bt @BTCare @bt_global They looked at my account and then confirmed they don't care. Amazingly the support dept is not customer facing and will not talk to me so I am stuffed. Zero support and help for a BT labelled product which they sell called BTcloud??? Bad people.
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Chris
(@efc_blueboy) reported
@RGocan @btsport Hi Robbie, Just researched B Positive - my bad, complelty get it now.
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Your Local Business Mentor
(@IanXley) reported
@bt_uk I’m trying to test a new website created for a charity by a 3rd party. Using my BT Broadband connection whether by WiFi or LAN connector the message “this domain is brand new please check back again soon”. No such problem using mobile days or VPN. Can you help unblock pls?
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💙Chris💙salt💙
(@fifasalty) reported
here is my problem in a world where @btsport and @SkySportsPL televise these competitions and let the players split a $40000 pot you are going to get people looking up to them and wanting what they have so when i come along and say kids start playing when you cheat you are .....
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Lula Misfortune 🌿
(@lulathemoth) reported
@bt_uk @law_ender I think he knows how to watch the sport on his PC or phone Michaela. But that's pretty hard when you have no Internet, isn't it? I can't believe that was actual customer service 🤡
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Fawad Malik
(@FawadMa42814492) reported
@bt_uk extremely disappointed with installation service from BT, order placed on 13/04/21 after one month still waiting for Engineer to come and install the net connection.
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Gareth Rees #FBPE #FBPA #Starmer4PM #ToryScumOut
(@SoLongFrank) reported
@MarkHoldstock @bt_uk Why should anyone have to pay £1500 deposit for what should be a Universal Service Obligation? At the moment BT is still the only supplier which has this millstone around their neck while the competition get to utilise their (what was the public’s) infrastructure.
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Hugh Milsom
(@hugh_milsom) reported
@bt_uk Do you actually respond to tweets or just simply ignore them? I told you yesterday of a bb speed issue which you have chosen to ignore. Thank you!
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PB
(@bully118) reported
@coys100 btsport were class. prematch pundits and commentators. Savage made some errors but hoddle insights were top @GlennHoddle @btsport
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Mixed Martial Arts
(@MixedMartialAr) reported
@lochs_and_glens @L2Jonnie @btsport Also shut down the Telex network. And Ceefax too. Bunch of currently-relevant bigots.
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Mick Lumley
(@MickLum) reported
@btsport why am I paying an arm and a leg for MotoGP coverage in SD, plus another chunk for viewing on a 2nd box when @ITV4 are showing it free in HD? It's bad enough paying through the nose for football I have no interest in watching, now this. Up your game or lose a customer
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Robbie G
(@RGocan) reported
@efc_blueboy @btsport No problem mate. I understand why you would be sceptical at first. They are doing great work and got more people to donate blood 👏🏾
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🔰Red_Devil🔰
(@MrRedDevil27) reported
@btsport sort you damn app out, constantly crashing or freezing!!!!
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Keith
(@cestriankeef) reported
@bt_uk nearly every occasion I use Mybt it states restart and I have to log in with BT ID and password . I have deleted and downloaded the app , cleared cache etc but problem still exists. Other people have commented that they have same problem ...is it being sorted. Cheers
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Susan Whittle
(@SuWhittle) reported
@bt_uk @OpenreachHelp @WeAreOpenreach Appalling service! 11 days without business line phone and broadband. Several complaints logged. Promised 24-48 hour fix every single day when I chased. No update calls. Was told it would be fixed by the end of today! Won’t hold my breath!
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Richard Johnston
(@Richcanbake) reported
@bt_uk Due to how poorly we were treated we are going to find a different provider. Unless you have a private way I can share the problem with you, as the previous people we spoke to were not helpful at all.
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Chris
(@Chris_O10) reported
@bt_uk There’s no point. It’s been going on for so long, but I’m trapped. No one else can provide internet for me. Just you, so I just have to put up with this poor service all the time
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Sam Calder
(@scalderterry) reported
@bt_uk We have done this and its still not working properly. We will do the line test.
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Eric Chipulina
(@EricChipulina) reported
@btsport #StopTravellerHate BT advertise in the Times who attack Travellers, i am a BT customer but won't be for long unless this is sorted
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Victoria
(@vrice1975) reported
@BTCare is there any planned works in the Otley area LS21 as my YouVeiw signal is lost! The apps are working just not YouView
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Mark Baker 🦅
(@markbaker1966) reported
from
Slapton, England
Another 2 hours on the phone trying to sort this fiasco out … no explanation, nothing resolved and no response from @bt_uk @BTCare … the worst business I’ve had to deal with and without doubt the worst customer service experience ever
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Ian Dakin
(@LeicTig_RedSox) reported
@btsport Why is your my tv web site so rubbish when trying to sort out problems. I was trying to watch Greavesie when it came up parental control, put in code number. Parental control isn’t activated on the account. Trying to sort the issue is annoying.
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Lia Roguszka
(@L14OLA) reported
from
Chellaston, England
@btsportmotogp the monthly pass on @btsport is down ! This is useless !!! My monthly subs didn’t auto renew and now it’s down !!!! When can I get in to motogp?? You’ve taken the £25 but not delivered
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John Devlin ⚽️
(@DieselTuning) reported
@bt_uk I wouldn’t be bragging about anything EE offer....rubbish service!!