BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Lymington, London, Hackney, Norwich, Hailsham, Bristol, City of London, Batley, Edgware, Blackburn, Birmingham, Porth, Glasgow, Carlisle and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Lymington |
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| London |
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| Hackney |
Total Blackout | |
| Norwich |
Wi-fi | |
| Hailsham |
Wi-fi | |
| Bristol |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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sam.
(@SamAIex) reported
Last thing I’ll say - @btsport were a ******* disgrace. All too happy to peddle the obvious UEFA lie on the night. Should be rightly ashamed. To have that resource there in place and not even use 1% of it to get to the root of a story. That’s how it happened way back. **** you.
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Jo
(@volatilecherry) reported
@bt_uk it's now been 2 years you've been sending me texts about someone else's services, engineer visits and service disruptions. I've called to tell you, twice. I can't imagine how pissed off the other person is, for not getting any messages. Sort it out please.
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Jo
(@volatilecherry) reported
@bt_uk it's now been 2 years you've been sending me messages about someone else's services, engineer visits and service disruptions. I've called to tell you, twice. I can't imagine how pissed off the other person is, for not getting the messages they're expecting. Sort it out.
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Peter Hubberstey
(@HubbersteyPeter) reported
@CharlieFitzh @btsport You are clearly an idiot. Who did you get to type this tweet. It could not have been you, some of the words have more than 4 letters in them.
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Chris Clark
(@chris2204721) reported
@bt_uk Complaint has been open a while. It doesn’t seem to make a difference, you can’t even complete a simple request
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Mark Watson
(@OspreyRef) reported
@bt_uk No further help required at this stage
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deborah simms
(@Simms58) reported
@bt_uk So no broadband no phone line and no one can come for a week that is not service!!
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Karen Potter
(@Angels35Karen) reported
@BTCare any reason why my broadband is dropping out over the past few days ? Paying for a full service and not getting the service I’ve paid for !! #nothappybt
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Andrea
(@Phoenix_2268) reported
@bt_uk Its 2022, you're a telecom company and for some reason I'm having to write to you with a POA access code I retrieved from the internet and post it to you rather than attaching it to an email like every other company. This is stupid, slow and inconvenient. Why? Why?? 🤦
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Georgina Burrows
(@GeorginaBurrows) reported
@bt_uk are there wifi issues in the Lewes area? Currently unable to connect to the internet here
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Steve Cleary885
(@cleary885) reported
@bt_uk why can I not speak to someone? Phone and broadband gone down and all I can get is some automated text saying you will let me know in 48 hours if an engineer is coming? We both work from home and are now screwed. Here to help????
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deborah simms
(@Simms58) reported
@bt_uk And why have BT refused to send a 4G dongle when we have no service for this length of time. Not even an attempt at any service recovery
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WillC
(@WillC_1987) reported
@btsport how do I cancel my subscription?
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Blue Bhoy
(@AJGardensEFC) reported
@bt_uk It's already getting looked into new router sent out and engineer absolute joke though worst broadband by far I have had
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deborah simms
(@Simms58) reported
@bt_uk Reported this morning and yes Apparently the fault is with the service
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George Knight
(@GeorgeROKnight) reported
@bt_uk My broadband has been steady for the last few years with BT but over the last four months it is consistently cutting out, flashing various colours and causing many interruptions to my working day. The BT Diagnostics bot has found an issue but yet to provide an update.
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deborah simms
(@Simms58) reported
@bt_uk Is that what you call your inefficient and useless service bad luck. And you expect people to go without phone line as well as broadband for a week. Would you? But you will continue to take my money won’t you
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@bobbyjac275 #bobbyjac
(@bobbyjac1) reported
@bt_uk BT - Nick Lane MD of Retail customer services I suspect when he arrives home he runs around the kitchen clapping his hands 2 the money he has made 4 such a shocking service - BT makes reference 2 Excellent Service - Liars total rubbish in my case - Nightmare Money 4 old numbers
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Giovaniac on the floor
(@maniaconfloor) reported
@TeleFootball Firstly no one has ever raved about a ‘great game’ of cricket in a pub. Ever. Its impossible. It wasn’t BTsport’s job to give a live commentary of events outside the stadium, it was to talk about the game. Cancel your sub, fine. But whining about it for me me attention, behave!
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Macca
(@UnitedMacca) reported
If you’re in a broadband contract with @bt_uk want to get out of it just find some random address in Hull, ring up saying you’re moving their and they’ll cancel with no charge as they cant provide service there You’re welcome 👍
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Susan🌻💙
(@SusanSHD) reported
@bt_uk why does your "report a scam" call page required an answer about software the scammer used to connect, when you've already answered that they didn't. Same happens with the "did they take money" question. You say no, but are forced to fill in the "how" question. Poor ux.
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Richard Adam Mawer
(@hyperbearded) reported
@bt_uk Ive got no/low internet signal in one of the upstairs bedrooms & we've been told we'd need to pay for an engineer to come out? Doesn't sound right to me. And to add to that now the bill has gone up £3 a month to £30! That's the same as Sky but we've only got internet!
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Steven Wilson
(@swilsonnews) reported
@p_totaro @virginmedia @bt_uk Yeah, we've had enough. We'll make the move when my contract ends. Mind you, given the poor service we've had, I reckon virgin has already broken the contract!
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Andy Slinger
(@AndySlinger1) reported
@bt_uk Why do you treat existing customers like ****? Took 500mb bb last year & told best price as existing customer was 49.99 & offer for new customers (45.99) would be increasing. My bill is now 54.63 yet it's still 45.99 for new customers inc. 22.99 for 3 months.
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deborah simms
(@Simms58) reported
@bt_uk Oh how stupid of us not to have a fault on a day BT correct their faults. I now cannot work as I have no internet or phoneline. Thanks to your all singing and dancing digital phone line!😱
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marcus
(@marcusmark2019) reported
@bt_uk well that sucks now... i was gonna order a tablet with bt.. but as you no longer do phones or tablets yourself ..i cant...as i wont pass the credit check with ee... so your more than likely gonna lose customers now
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Susan🌻💙
(@SusanSHD) reported
@bt_uk That's the page. I clicked to provide more information. It says nothing about providing more information if they have connected and like I said, same problem with the did they take money question. Try it yourself. You'll see it.
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Iolo Jones
(@ioloj) reported
Just completed a questionnaire from @NowTV. Let me say: ads really bad; price ridiculous; no catch up on sport laughable; no watch from start; boost annoying. Will never, ever subscribe again. Years behind @btsport and £20 too expensive.
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Simon Maher
(@SimonMa75389789) reported
@adstack68 @btsport Wow. I don’t know if we should pity you. Sitting in the back of your bedroom, no friends, and a keyboard. You poor sad little human.
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@bobbyjac275 #bobbyjac
(@bobbyjac1) reported
@bt_uk Unbelievable time Nick Lane needs 2 earn his full salary what a state to be in that ID number should provide my details - I have spent 5+ hours chasing after BT today No more this is like the Chinese water treatment drip drip drip - Excellent Service is the pits 4 me Sorry