BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (6%)
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Phone (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Croydon, London, Reading, Thurso, Ipswich, Edinburgh, Slough, Glasgow, Plymouth, Weston-super-Mare, Birmingham, Bristol, Hammersmith and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Reading |
Internet | |
| Thurso |
Internet | |
| Ipswich |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Rushbrook
(@Kite311) reported
@bt_uk I want to cancel an engineer appointment for tomorrow, but I’ve been told that it can’t be cancelled because it’s been allocated to an engineer. Is it seriously not possible for a telecommunications company to get in touch with said engineer and save him a wasted trip?
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renry
(@trenry14) reported
@England @bt_uk @JackGrealish If he stops all the diving and cheating he would be considered as one of the best in the Premier League , he won’t so he never will be.
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littlemarilyn
(@lennieladdie) reported
@bt_uk I have Bt Halo and your supposed to call once a year to check broadband this has never happened, will I get the new Halo3+ hub
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Rosemarie Kibble
(@KibbleRosemarie) reported
@bt_uk Just dreadful customer service. Will see what happens after my call back this afternoon.
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Michael Bates
(@MichaelBates72) reported
@bt_uk Ah I see so I can order, have it 12-16M, and then just continue in my new property? What if the same service is unavailable where I move to - do you just downgrade me?
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Nat Fairs
(@NatFairs) reported
@bt_uk Thank you I aware your response. All we wanted to do was resolve this issue.
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Z I I
(@ZiiTwitch) reported
@bt_uk Each time they just say "Yeah your line can only get 20 MB, and it occasionally reaches that so we are hitting the quota" but I 100% used to get 50/15 as I upload to Youtube/Twitch all the time so can tell when its slow
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Maysie in the Glitter “shid” bug 🌙✨🐞🔮
(@Maysiebug) reported
@bt_uk help I’ve got the blame for mums computer not connecting to the wi-fi it seems to boot her computer off when I watch something on iplayer or live tv and now she can’t get online I can’t explain to her what’s gone wrong any ideas?
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🌿lydia🌿
(@lydiacreates) reported
@bt_uk There’s zero connection, on the off chance there happens to be any connection it doesn’t work, doesn’t load anything, continuously drops in and out. Been happening pretty much since it was installed and when checking if there’s a problem in the area it says nothings wrong.
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cjn
(@CjnJayne1964) reported
@BTCare well it’s sad to say I’ve resorted to this. So nice I’m not getting answers to my emails I have to tweet in hope of a response. My telephone line was moved over to digital voice on 26th April and I’ve not had a line since! I’m also getting problems with my internet.
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WestHamFanTone
(@WestHamFanTone) reported
@England @bt_uk @JackGrealish Poor mans mark noble
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Richard Parr
(@richardmparr) reported
from
Wetherby, England
@bt_uk I reached out for help with getting broadband up in our new rental home via the loyalty team last Friday - spent 2 hours on the phone doing it. It’s just been ‘automatically cancelled’ by BT - and I’ve had to register again for a new account. 🤬🤯 Unbelievable
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Brave
(@defiaye) reported
@bt_uk I know you don’t particularly care about one disabled person being disconnected from the internet but I need help. This is the 9th engineer out this year and nothing has been fixed. Our internet barely functions and I am paying a fortune for a shockingly bad service.
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NeilAL
(@NeilAL12) reported
@bt_uk There are a number of things I need, including cancelling this order and making a complaint. As ever no one answers the phone
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Nat Fairs
(@NatFairs) reported
@bt_uk or @BTGroup I think someone should please sort this out. It’s really not very fair or nice to have someone hang up on the after a whole hour of being patient and fix this issue. Especially when @bt_uk were specifically told not to do this.
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doofer63
(@doofer63) reported
@England @bt_uk @JackGrealish One of the biggest con artists around,not fit to clean other players boots. Runs around the pitch like a fairy,looking for who he can get close to before falling down dramatically. Followed the Gerrard school of tumbles sticking out a leg looking for contact. “FOUL/PENALTY”claim
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KG
(@MissKG86) reported
@FLWN_ @bt_uk Never stop 🙏🏽🙏🏽
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cjn
(@CjnJayne1964) reported
@bt_uk not had a phone connection since being moved to digital voice on 26/4. Also unable to use Sonos and sky q apps etc due to but home hub2 conflict issues. No one answering my emails. Not good enough! Dire customer service!
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Cheesecake GB
(@cheesecakegb) reported
@bt_uk You are absolutely, without doubt, the WORST company in the country. Appalling service. Going to make a formal complaint to Ofcom about you. @Ofcom
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Glenn Whyte
(@g1ennyboy) reported
@bt_uk hi there, I was just wondering whether I could contact the broadband team about requesting the last of my free Wi-fi discs please. We have just had an extension built and the signal is dropping off in the new rooms and wondered if I could get a new disc to boost signal
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Keith
(@keithrumpire) reported
from
Chester, England
@btsport @EnglandHockey many thanks to BT for showing and supporting hockey on tv. Please however explain to the director that the game never stops and so to stop cutting to suspended players etc. And show the game that’s continuing.
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Keith Parkinson
(@DistractedKeith) reported
2/2 @OpenreachHelp @TalkTalk @BTCare why are communication companies so crap at communicating?
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Rosemarie Kibble
(@KibbleRosemarie) reported
@bt_uk Call back scheduled for 3/6 never received so have been scheduled another callback today between 14.00-16.00
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Maysie in the Glitter “shid” bug 🌙✨🐞🔮
(@Maysiebug) reported
@bt_uk Still not working
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joe
(@jsb_0975) reported
@England @bt_uk @JackGrealish Hang on - surely Henderson should’ve got this...? Another world class display...
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Rosemarie Kibble
(@KibbleRosemarie) reported
@bt_uk Well just had a 74 minute telephone conversation. My complaint is logged with you.
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Ian Wardell
(@Interesting_Ian) reported
@bt_uk Yes, ring them to cancel my contract. And I demand it is cancelled on the 2nd of July. I'm not prepared to pay for any longer.
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OllyC_ 🐈⬛🐈⬛
(@OllyC_LIVE) reported
@bt_uk I beg you fix your Wi-fi you’re making me sad
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NeilAL
(@NeilAL12) reported
@bt_uk No, someone should explain potential consequences (especially with our history of problems with BT installations previously). It’s called customer service. I need to talk someone to discuss the issues here and make a complaint. 30 minutes waiting
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D Hammer
(@DHammer60391943) reported
@England @bt_uk @JackGrealish Problem we have is that who did we play say no more ...