BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, London, Harrow, City of Westminster, Aberdeen, Northolt, Pontypool, Caerphilly, Sutton, Birmingham, Oldbury, Wrexham, Blackburn, Sheffield and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Harrow |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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AS
(@edinjambo) reported
@btsport are there any issues logging into bt sports tonight? Getting error messages
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Horsie 🐴
(@horsie919) reported
@KnifedByKang @SkyUK @bt_uk man that sucks... hope they'll compensate or fix it soon for you!
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Carl🏴
(@carlschoice) reported
I may as well watch an illegal stream with no issues as watch the buffering shite that is btsport
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Joffbob
(@joffwalters) reported
Your app and website login is an absolute disgrace @btsport It keeps saying incorrect email and password when you enter the correct details. Even when you set a new one up it works for a day or so then boots you out and you need to reset it again. What a waste of money.
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Dan
(@Dan447180955642) reported
@btsport please stop letting rio do most the talking, he knows nothing and thinks hes the dog bollocks so bad
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Adam M
(@adzy_90) reported
“Made in South Africa” just sack this this idiot @btsport please
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Ryan
(@RyRy180) reported
@btsport your app isn't letting me connect to my tv, can you help?
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Maddie Bolton
(@maddie_bolton) reported
@bt_uk No need to apologise, Sian. Just won’t be renewing my contract with you when the time comes as a result of the poor service I’ve experienced.
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Warren Bonathan
(@WarrenBonathan) reported
@btsport I’m just being lectured at, I came to watch the football please treat me like an adult.
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Gareth Gibson
(@gibbynufc) reported
How does Michael Owen keep getting a gig as a pundit? He’s a ******* idiot and Mr ******* obviously #btsport
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Lisa M Forester
(@lisamforester) reported
@bt_uk Hiya! My NOW tv channels aren’t working, but we pay for now tv. Getting an error code saying we need to add it to the package. Could you help pls?
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Mick C ⭐️⭐️
(@monkeymoots) reported
@bt_uk No home phone for 3 months, Broadband dropping out for over 1 year. Last 6 weeks dropped out over 30 times in a day. 5 engineers and one no show while we wait in for 4 hours. You wonder why I turn down £40 compensation.
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Mick C ⭐️⭐️
(@monkeymoots) reported
@bt_uk No wonder you want a DM, BT don’t want this sort of crap service known do they Aled?
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******🌻
(@martamaywhovier) reported
@WeAreOpenreach I need help urgently. @bt_uk have been trying to book an engineer to come out but Openreach haven’t cleared the order and keep rejecting the call outs. Can someone tell me why this is happening? All my neighbours have BT. 4 weeks without internet now. It’s a joke.
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Melanie Hall
(@mhall113) reported
No internet for over 7 days now. Every day I have been told tomorrow we will re connect you. That has not happened. Customer service at BT do not care about their customers! They have been rude and unprofessional Phillip Jansen what do say? @bt_uk @BTCare @BTGroup
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Sam
(@sam_eagles1) reported
@bt_uk how do I cancel the BT Sport monthly pass? Your website makes it impossible to find.
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Arran ⭐️⭐️
(@CFCArran) reported
@bt_uk why is your internet so ****
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Mark Cornelius
(@cornelius_mark) reported
@bt_uk Hi. Do you know with the 6 months free xbox ultimate pass with BT fibre 500... is there a minimum term at all please? Ie can I cancel at end of 6 months?
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permanently stressed
(@bigkeato) reported
@bt_uk Hi my parents land line has gone faulty for the fourth time now and each time it’s repaired the engineers state it’s an issue with a cable in the cabinet but it keeps happening and they are elderly and have emergency button using the line
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Muzzy
(@muzzy024) reported
@bt_uk It is fixed now. It was not just me. A network issue in the end. Thanks
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Emily
(@millie_muddles) reported
When @bt_uk @BTCare close a complaint and say it's been resolved and no phone call has been made to discuss.. its a joke
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Marcus
(@mgblfc) reported
Hahahahahahaha that should shut up this awful commentary team #btsport #ChelseaRealMadrid
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ClareBearM
(@ClareBearM1) reported
Hey @bt_uk just wondering what your estimated response time is for your customer resolutions mailbox? Two phone calls and one email 29/3/2023 and still no "resolution" (or even a "response")....
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Carl🏴
(@carlschoice) reported
@btsport why does your app on tv buffer all the time people paying money for this , and no it’s not my internet no other app has this issue
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Simon Newell
(@simonewell) reported
@crazycatlady214 @btsport No problem Louise so sad both have been taken off air let’s hope somebody else takes the shows I will keep an eye to see what happens. I know it’s not the same but both shows have Podcasts with full show each day.
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Mick C ⭐️⭐️
(@monkeymoots) reported
@bt_uk exactly how thick do your advisors have to be? 6 weeks of broadband dropouts and 5 engineers visits. After a phone call today after saying a supervisor would call me. Just received an email. We've now closed your complaint. Your reference number is VOL013-763050893250.
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Rupert Pontin
(@RupertPontin) reported
@SkyUK I want to cancel my contract. I have been unsuccessful in contacting you as you are too busy to respond or talk to me. My bill has almost doubled in 2 years. Love the TV service, not the price. Help me cancel!! What do I have to do !! It was easier to cancel @bt_uk
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Stylist Music
(@StylistMusic) reported
We know we’re crap but these two negative haters are painful. Shut up you biased chelsea hating *****. It’s painful enough #CHERMA #CFC #btsport @btsport
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Mick C ⭐️⭐️
(@monkeymoots) reported
@bt_uk Your advisor Mona, refused to put me on to a supervisor or team leader, said I have to wait 72 hours for a callback. 30 minutes later she close the complaint. Amateurish is not the word @bt_uk @Ofcom
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SophieJane
(@SophiieeWood) reported
@bt_uk hi could you tell me if the services are down in my area !?