BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: St Albans, Halifax, Southwark, Telford, Ilford, Swansea, Birmingham, Blackwood, Harringay, London, Luton, Weston-super-Mare, Colchester, Helensburgh and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
Wi-fi | |
| Halifax |
Internet | |
| Southwark |
Internet | |
| Telford |
Internet | |
| Ilford |
Internet | |
| Swansea |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Pickled Tiger 🐯
(@PickledTiger_) reported
@JuxtoG @bt_uk i used to have it where every other month my upload speed would drop down to around 0.5mbps but of course because my download speeds were in their magical guaranteed range of at least...17mbsp they did nothing.
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Jo Stevens
(@beatle1974) reported
@bt_uk ref order no. VOL013550773658942 booked for 18/1 is there chance to bump this forward? I’ve been without broadband for 2 weeks already due to multiple errors your end
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Julie Nelson Rhodes
(@julietillyflop) reported
@bt_uk need urgent help for my 94 year old MIL who’s phone is not working properly. She’s contacted you with no joy. She lives alone and is vulnerable- we live 200 miles away and are her bubble. This is urgent as she can phone us but we can’t phone her to check on her.
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MattPage
(@MattPage) reported
Hi @BT_uk. Please can you help? We just moved house yesterday so are waiting for our broadband to get turned on, but lockdown means our kids' school lessons are all online so they can't access them. Is there anything to do to speed up our wait time? Our switch on date is 18th
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Pickled Tiger 🐯
(@PickledTiger_) reported
@JuxtoG @bt_uk feel your pain, i've been battling against shitty BT service for nearly 2 years with no alternative as they all use BT lines. They're a ******* joke.
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Amy Wright
(@amyewri) reported
@bt_uk I cannot tell you how frustrated we are after weeks of trying to settle (ie get you to fix!) our final bill. After it was wrong, yet again, Nicola B promised to wipe all charges on 03/01. We’ve yet to receive a new bill with 0 balance. When will this happen?! What a joke
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JackSharedGradient
(@stancliffe_jack) reported
@bt_uk 70 days since a complaint was lodged around broadband provision. 70 days later after multiple promises of dig work, planning application procedures, photographs of the site, and maintenance. Your contractors @OpenreachHelp have no trace of any of this in their systems?
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Ian
(@IFrancis62) reported
@visitandtravel @bt_uk @Plusnet I do too. Other way to ask if they could hang on for a second and then leave them on the line
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Seven
(@fallonseven) reported
Has anyone had a cold call message from their Internet provider saying they're cutting off the service due to some illegal activity. Is this a scam? Mines @bt_uk
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Juanmi
(@juanmiguti) reported
@bt_uk hi my internet (40mb Fibre) is being really slow since Monday, to the point where my download speed is 2mb... is there an issue going on? I have been using BT Fibre for 2 years and this never happened before
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spoonsy 1480
(@spoonsy1480) reported
@JuxtoG @bt_uk I have found them all to be bad, had zen didn’t want to send out an engineer as it would cost them, bt is dire so are sky and virgin, only on virgin because of the speed
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Dr Natt Day
(@nattatouillez) reported
@bt_uk My parents terminated their contract with you on 2nd December, but you still charged them £45 for a 11 December to 10 January bill despite their termination? Please help.
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Callum Bates
(@MasterCal23) reported
@bt_uk Been without broadband for 5 days. 3 engineers out in 3 days. Numerous calls, finished off today by “Alan” - telephone resolution team - asking me “what do you want out of this?” and “We’re not giving out compensation”. Anyone who can actually help??
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Teena Antoniou
(@teenaantoniou) reported
from
Walthamstow, England
.@BTCare are you available to help on broadband issues? You don’t answer calls and there are no online booking slots. Halo is supposed to have 24hr help?!?!
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walkingthroughlife1
(@walkingthrough6) reported
@bt_uk trying to talk to someone regarding my mothers paid for set today. Cant get through. You should at least have more staff available to talk, rubbish service so far and we aren’t even set up with you, regretting the changeover now
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alfc
(@duelcandle) reported
@btsport Bt sport have recorded 3 missed payments on my credit report after apologising they had made a mistake. They do not call me back and will not help me.
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Juxto
(@JuxtoG) reported
@bt_uk I’m escalating my problem and taking it to Oftel. You have ignored my complaint and you’re ignoring my messages.
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JackSharedGradient
(@stancliffe_jack) reported
@bt_uk Hi Lesley. I am aware I have a complaint and team dealing with this, however there is no confusion on my behalf. I am waiting to be provided evidence of any existence that months of communication and work being carried out between BT and Openreach actually exists.
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Robb
(@robbdabank) reported
@bt_uk good afternoon you was due to install my broadband yesterday. Nobody turned up or called to say they were not coming. Someone said they would call me back they never did. I've been on hold for a total of an hour today and an hour yesterday. Could you tell me when you ll
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Aaron
(@bluetide) reported
@bt_uk When they sell such expensive items you really expect better than an email address that takes forever to get a reply. Your a telecoms company yet seem to be the only company I know that can’t organise phone support.
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Siobhan Mallett
(@MallettSiobhan) reported
@bt_uk Ty Lesley but my issues are with virgin media :(
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Marshalls
(@treesurgeon47) reported
@bt_uk customer services works in that they respond to negative tweets. The promised call backs with updates NEVER happen and so I still can’t make calls on my phone. How is it that BT can’t fix a phone!
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Viv
(@27Viv) reported
@bt_uk Your Wi-Fi is ****. I’ve had to cancel 3 interviews because of you. Do 1
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Juxto
(@JuxtoG) reported
@spoonsy1480 @bt_uk No virgin in my area, I just need better costumer service
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Tim Hammersley
(@timhammersley27) reported
Still no broadband 2 days after it was supposed to be activated. Bounced around and put on hold for almost 2 hours with no solution. Dreadful service from @bt_uk.
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C&M Property Management
(@CMPropertyMgt) reported
@btbusinesscare We're having a lot of problems with an internet connection dropping in DL7. Is there an ongoing problem? It happened all over Christmas and New Year
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Ben Joseph
(@benjosephrocks) reported
@bt_uk having issues here in St. Ives, Cornwall. Any idea when the issue will be sorted?
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JackSharedGradient
(@stancliffe_jack) reported
@bt_uk 70 days since a complaint was lodged around broadband provision. 70 days later after multiple promises of dig work, planning application procedures, photographs of the site, and maintenance. Your contractors @OpenreachHelp have no trace of any of this in their systems?
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JackSharedGradient
(@stancliffe_jack) reported
@bt_uk 70 days since a complaint was lodged around broadband provision. 70 days later after multiple promises of dig work, planning application procedures, photographs of the site, and maintenance. Your contractors @OpenreachHelp have no trace of ant of this in their systems?
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Vicki McNairn
(@VickiMcnairn) reported
@bt_uk sent a DM regarding a box being delivered could someone help me please