BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: St Helens, London, Birmingham, City of London, Coleford, Hammersmith, Islington, Salford, Camden Town, Palmers Green, Oldbury, Loughton, Blackburn, Waltham Forest and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| London |
Internet | |
| Birmingham |
Internet | |
| City of London |
||
| Coleford |
Wi-fi | |
| London |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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OnceUponAnAngel
(@StandardWing) reported
@bt_uk I have no connection . What the hell is going on? Pay you a fortune and nothing happening. Matter of life and death to have connection. Wtf??.
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Kellie
(@xKellieLou) reported
@bt_uk Let's hope they help because the same issue happens every time it rains and your company ever do anything about it.
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Shelley Tobin
(@PrincessHamira) reported
Yet again @bt_uk broadband has failed. We never seem to get a consistent connection. Frustrating.
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Luke Fabry
(@luke_fabry) reported
@bt_uk our entire streets broadband is out regardless of provider because of a downed wire. All I get (when i eventually speak to a human) Is you're aware of a major incident but the estimated fix has slipped from last night to tuesday! Been down since Friday lunchtime.
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Jane Jene.
(@JaneJene5) reported
@bt_uk Thank you for your reply. I think you are mistaken. I don’t think you can use your live chat for cancelling a contract with you. Am I wrong? 👀👀👀 If so, then it would be better if that was made clear as it would help all the people who struggle to make phone calls.
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Rod South
(@J6Rod) reported
@bt_uk How can you send me a text saying the normal service has been restored when I can see the broken cable is still in the road and no work as of yet has been carried out ?
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Paulette Peake
(@PaulettePeake) reported
@bt_uk broadband down at CH66 in Ellesmere Port is this a known issue?
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tom davis
(@tomdavi70979372) reported
@btsport I am a virgin media customer but I have your channels is there anyways for me to log into the Xbox app. It ask but bt info but I ain’t with but although I have the Chanel
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Kellie
(@xKellieLou) reported
@bt_uk Tbh I don't feel safe doing that, after I did this before with your service and no one helped. Why couldn't the person who promised on Tuesday just have called us. You are close to losing another customer.
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Kellie
(@xKellieLou) reported
@bt_uk the internet reception over the past few days is awful. It needs sorting ASAP everyone I know with you is having issues!
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Lou Everett
(@lou_everett1) reported
I received a number from @bt_uk to check up on a broadband fault that we’ve had since Fri. It helpfully informed me that there were no faults with any broadband! I’m not expecting miracles but some information on the fault and what’s being done to fix it would be useful!
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sammi martin
(@Sammyjj5) reported
@bt_uk I’ve been told by your bot that my service was going to be reconnected by 11:59 last night.Due to local issues several people are in the same boat.some were told 6pm, some told Monday,some have been sent a new hub of some sort ready for the next outage
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Kellie
(@xKellieLou) reported
@bt_uk We have been through this as well and it's the same story. The service is getting worse from you as a company.
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Darren Hughes
(@WNHSC_Darren) reported
@bt_uk Hi Trevor, no. Apparently trees on wires aren’t your responsibility so no action taken. Madness. I’ve never heard such a shirking of responsibility.
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Tripping Gauntlet
(@CEB97783359) reported
@bt_uk Thanks for your eventual reply Eamon, sadly as any response from the SM team seems as patchy as the service, the only thing I would like is contact info of someone that I can escalate my issue to.
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Ste
(@Ste_1511) reported
And the worst part about it is that the commentators on @btsport didn’t even consider the fact Wijnaldum has his back turned. The handball rule is a joke.
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Leyla A
(@LeylaA51273591) reported
@bt_uk Terrible customer service this morning I've decided to end my contract after 25 years, well done to Hayley 👏👏
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Kirsty B
(@kirstib99) reported
@bt_uk Just wondering why my Dad is being told he needs a power of attorney when he lives at the same address as his wife & is currently the one paying the bill! His wife has been in intensive care for 5 months! He really doesn’t need the stress of this!Shocking customer service.
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Kellie
(@xKellieLou) reported
@bt_uk We have had nothing, told them the issue and someone was supposed to call back and never did.
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Aztec
(@Aztecgold1942) reported
@sadams_s @bt_uk I am English any problem ?.
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Duncan
(@linginuk) reported
Hey @btsport WTF happened to the cricket?
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Paul Dee 🗽
(@CCTV_etc) reported
@bt_uk Do you think it would help?
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Skye English
(@SkyePlays6998) reported
@bt_uk *raises hand at 600 ping cus my internet sucks*
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Kellie
(@xKellieLou) reported
@bt_uk We have done this and no one has ever called us. It's like a never ending cycle. It's like you don't care about your customers.
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Eoin O'Neill
(@eoin090) reported
@bt_uk seem to have a problem with my broadband. Is there an issue?
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extracoconut
(@extracoconut) reported
@bt_uk Well, kind that you came back. Online steps did get me to requesting an engineer but age old turn off and turn on again solved problem, so no need. Thanks.
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Harry Hayden
(@hhayden93) reported
@bt_uk feel free to eventually fix it 👍🏻
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ric
(@tebone01) reported
@bt_uk Thanks, ive been in touch with Norton and managed to sort the issue, the new antivirus software is now installed, updated & running. It would appear norton uses Microsoft edge & so it's likely it was the browser causing the problem.
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Katherine
(@KatGoulder) reported
@bt_uk - can you let us know when broadband is due to be fixed? It’s been out for over 24 hours. We tried to report on phone yesterday but we’re on hold for over an hour. We live in a reception black spot and totally rely on our broadband service
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Damon Cochrane
(@DamonCochrane1) reported
@bt_uk Managed to fix it. Had a VPN app that was blocking access on the app.