BT (British Telecom) Outage

Is BT (British Telecom) having an outage right now?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

September 24: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(58.43%)
Phone
(17.00%)
Wi-fi
(8.91%)
E-mail
(8.50%)
Total Blackout
(4.59%)
TV
(2.56%)

BT (British Telecom) Outage Map

The most recent outage reports and issues originated from London, Glasgow, Croydon, Edinburgh, Dunstable, Stafford, Hampstead, Birmingham, Leeds, Rochdale, Kilwinning, Hackney, Ilford, Swansea and Golders Green.

Slough E-mail
Streatham E-mail
Glasgow Internet
Croydon Internet
London Phone
London TV

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • jacob12652 jacob (@jacob12652) reported

    @hobnobpeter @btsportfootball @btsport kimmich had the most assists itw, not only that he can actually defend which is what a RB is supposed to be primarily good at , which why been a cross merchant doesnt make u a great RB, he is awful defensively , but hes not good enough to be a winger, 1 trick poney

  • Waqz8 Waqz (@Waqz8) reported

    @NextGenUtd @btsportfootball @btsport U support man utd, ur team is irrelevant and didnt get a look in

  • foster_n Norman Foster (@foster_n) reported

    @bt_uk @MoneyTelegraph I'm a TalkTalk customer and moved into a new build property on 29th June 2019. They informed me that the go live date would be 10th July but I'm still waiting for the BT line to be installed. 4 weeks ago, an Openreach engineer came and installed the Master

  • DanielWitter6 Daniel Witter (@DanielWitter6) reported

    @bt_uk hey bt, having a total nightmare with my fibre, slow downloads, Sky Q is not buffering properly, my twins are in uproar due to no YouTube available please help! Been having issues for few days now but time to ask for help! #daddydaycareruined 🤣

  • Iam2phenomenal Iam2phenomenal (@Iam2phenomenal) reported

    @HotZangoose @WWF_WWEAttitude @Channel4 @channel5_tv @Channel5Press @WWE @btsport @TripleH @VinceMcMahon @StephMcMahon @WWEUK It would be great if raw and sd live was on the network but with wwe getting billions of dollars on TV rights never going to happen

  • jimslimhart Jim Hart (@jimslimhart) reported

    @bt_uk Hi, it seems impossible to get help from BT, have tried emailing and got no response, tried live chat and halfway through they just stopped replying.

  • HotZangoose HotZangoose 🇺🇳🇪🇺🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Lucid (@HotZangoose) reported

    @Iam2phenomenal @WWF_WWEAttitude @Channel4 @channel5_tv @Channel5Press @WWE @btsport @TripleH @VinceMcMahon @StephMcMahon @WWEUK I wish they'd just put Raw and Smackdown on the WWE Network the next day rather than a month later. I'd happily just pay for the Network. Even if Raw and Smackdown access was like a slightly more expensive premium version.

  • HotZangoose HotZangoose 🇺🇳🇪🇺🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Lucid (@HotZangoose) reported

    @Iam2phenomenal @WWF_WWEAttitude @Channel4 @channel5_tv @Channel5Press @WWE @btsport @TripleH @VinceMcMahon @StephMcMahon @WWEUK It'll work out cheaper for me, I only have Sky Sports for WWE and can cancel it for the much cheaper BT Sport, but a lot won't change and I think WWE will suffer.

  • reilly_hewitson Reilly the Robot (@reilly_hewitson) reported

    @danielbanter @btsport I have never seen it before.

  • quamyryder Quamy R (@quamyryder) reported

    @JamesMcManus1 For someone in sports journalism, you just spoke like a layman to FIFPro voting. It’s bad for @btsport’s image. FYI: In FifPro Xi voting, it’s just defense, midfield and attack; nothing like voting for RB solely or CB solely. Also Hazard never plays in a midfield three.

  • Xeira_games 🌐 Xeira_games 🌐 #EGX #TwitchLDN (@Xeira_games) reported

    @KingJaeLDN @bt_uk You may be better off switching because @bt_uk own all the phone lines in the UK so switching to another company would mean they want to keep your business more than BT does, hence they would be more likely to try and fix the problem. Then it's down to what's best in your area.

  • PesOnlineUK PESOnlineUK (@PesOnlineUK) reported

    @BTCare Normally connect at 51-54mb down / 12-13mb up depending what the router connects at when it decides to reboot overnight

  • EllieAtherley ellie (@EllieAtherley) reported

    @bt_uk lost all hope, how bad can you get

  • KingJaeLDN King Jae (@KingJaeLDN) reported

    My bad @bt_uk please sort this

  • Helen_Gregory Helen Gregory (@Helen_Gregory) reported

    @bt_uk Also, “check service in your area” function isn’t working either.

  • Lisaaasian Lisa Taylor (@Lisaaasian) reported

    @BTCare hello, my internet connection has been awful the past 2 days. It seems ok with Xbox, but iPad and phone nothing’s loading!

  • Chris_smith_87 Chris Smith (@Chris_smith_87) reported

    @bt_uk probably best customer service ever today. Youview box stopped working overnight. 90 minutes after calling up, a new one arrives and installed! Amazing

  • leevystee Steve Lee (@leevystee) reported

    @ishivaum @VodafoneUK No I haven't! @VodafoneUK customer service is a joke. I'm now using my phone as a wifi hot spot which is costing me money. The next time I contact them (tomorrow) will be to cancel my contract for broadband I can't use. Wish I'd stayed with @bt_uk now 😔

  • KwoshDj Peter Quinn (@KwoshDj) reported

    @bt_uk Yes no problems via web mail. I have a new phone with the latest app, but can’t access email. I had to change password with no luck. Logged on my tablet, where I’ve had no problems. But entered my new password and can’t get back in.

  • brettd76 brettd (@brettd76) reported

    @virginmedia Already doing it for 3rd time today, 5th time this week 19th time this month. & if this isn't sorted that's virgin media losing a customer as well as virgin mobile losing 4 customers to @bt_uk or @sky & I advise everyone to avoid you.

  • kixlepixel poor emo (@kixlepixel) reported

    @bt_uk the bt openreach box that was broken !!!over a week ago!!! that has left my entire neighbourhood without internet since the 15th is still not fixed, we were all under the impression it would be fixed today and we saw workers but my broadband has been cut off yet again.

  • juliaross72 julia ross (@juliaross72) reported

    @bt_uk For two of them I was told tonight that they expire on the 20/12/2020 when they actually expired on 05/01/2019 and 25/04/2019. If I hadn’t asked for them to be checked again as I thought it must be wrong I’d never have known. I could have cancelled these contracts ages ago!

  • johnkerrison John Kerrison (@johnkerrison) reported

    @bt_uk @BTCare I really don't want to be one of those people who moans to companies online, but our broadband has been useless for the last 5 days. If this carries on I'm going to have to have actual conversations with my family. HELP ME.

  • davidroxborough david roxborough (@davidroxborough) reported

    @btsportufc @btsport Wot ******** just fight already

  • Victoriahollie3 Just Vicky. (@Victoriahollie3) reported

    @bt_uk The engineers have been around today. It now appears to be working. But as occasional started flashing dark pink. I’m hoping this is a one off. If I have anymore problems I’ll will definitely DM you. Thank you.

  • RodbertV Rodbert-Babla Nihtegal-Augustin-Valentini (@RodbertV) reported

    @bt_global Hi its good to talk team, its the old 80's BT Bird Here. Just to let you know BT plc global link does not go to your site orators to BT_UK instead and Twitter feed need to be a residential customer there to use.

  • DavidMorty000 David Moreton (@DavidMorty000) reported

    @bt_uk 38mins on the phone to you then you just cut me off! 40odd pound a month for internet and you can’t even get it right utter shit

  • cranston65 cranston65 🔞 (@cranston65) reported

    @bt_uk I have just used my free upgrade 59 BT fibre which is great - it includes line rental and free evening and weekend calls - problem is I haven't used my home phone for 6+ years and have disconnected it - why can @BT_UK not provide a broadband only option

  • Ms_Grayxoxo Caroline Gray (@Ms_Grayxoxo) reported

    @bt_uk engineer was meant to come between 1pm and 6pm today. Think it’s pretty safe to say they’re not coming. Was also meant to get a back up hub on Saturday for the internet to run as mine is down - never arrived. #poorcustomerservice #BT

  • thepixelgrid Tom Jepson (@thepixelgrid) reported

    @jbjon @johnwithbeard @bt_uk You know it. I was asking this guy questions that - if he was even remotely close to a service operator - he’d have been able to answer. Also just asking him to tell me the instructions he wanted me to follow was enough to throw him off script.

  • cheltenhamross Ross (@cheltenhamross) reported

    @bt_uk @rosstheconsumer Sent a DM, Nicola. Have absolutely zero confidence that you’ll tell me anything of use. Seriously considering moving to @SkyUK, a year with you has been enough I think. Been 3 weeks, 2 sets of broadband extenders (my hub is less than 5m from my tv box) and 1 engineer, no solution

  • cheltenhamross Ross (@cheltenhamross) reported

    @bt_uk @rosstheconsumer All on top of obnoxious staff, promises for a call back from tech support that never came, sending me notification of an engineer visit on a Friday night (obviously didn’t happen) and then no notice for a Saturday morning visit, scuppering family plans to go out /2

  • cheltenhamross Ross (@cheltenhamross) reported

    @rosstheconsumer @bt_uk All on top of obnoxious staff, promises for a call back from tech support that never came, sending me notification of an engineer visit on a Friday night (obviously didn’t happen) and then no notice for a Saturday morning visit, scuppering family plans to go out /2

  • SimEllett Simon Ellett (@SimEllett) reported

    @bt_uk really not happy, just because you are working in my area I have no broadband for maybe 24hours. No warnings, just not working. Even though your service status says no problems.

  • fyka85 Fyka (@fyka85) reported

    @bt_uk tried 2 devices and several browsers. Your secure payment/setup a DD page does not work! How can you have a broken website....been the same for 2 days.

  • easachausen BS@50 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺⚫️ (@easachausen) reported

    @bt_uk Hi @BTCare I was not the recipient of the scam call, I merely directed another to contact you if they were worried about their service, rather than fall for their scheme. But thanks for your concern. 👍

  • jojonescreative Jo Jones Creative (@jojonescreative) reported

    @McCarthyStone @bt_uk I spoke to the site manager this morning, they are fully aware. BT have said that each customer is being dealt with individually, the implication is that as such they get lower priority. If Mcstone could raise this as a whole site issue we might get a quicker response.

  • johnwithbeard John (@johnwithbeard) reported

    @jbjon @thepixelgrid @bt_uk Although actually reporting to or using Telephone Preference Service a waste of time in my experience

  • jbjon Jonathan (@jbjon) reported

    @johnwithbeard @thepixelgrid @bt_uk I've considered writing an Asterisk implementation for a Raspi so I can put them on hold. I just don't have a phone plugged into my landline. If you're on the Telephone Preference Service ask the caller for their name and registered company # to help report them. They go quick

  • easachausen BS@50 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺⚫️ (@easachausen) reported

    @verbalpunchbag @BTBusiness Scam just hang up. If @BTBusiness don’t get back, try @BTCare to confirm if there is a problem with your broadband.

  • DailyDOOH DailyDOOH (@DailyDOOH) reported

    “Fraudsters are known to make calls claiming to work for @bt_uk” says their website. Never experienced until today; automated voice call saying internet would be cutoff in 24 hours, press #1 gets u thru 2 a bunch of Indians who try2 walk u thru typing sh*t into a web browser

  • nerd_off_nerd Karl (@nerd_off_nerd) reported

    @bt_uk Ohh no. I moved out and didn’t cancel the service. No one used it but I had to pay up until I did cancel. This was last year though.

  • LouiseDuffy1 Louise Duffy (@LouiseDuffy1) reported

    @bt_uk Yes but doesn’t work either hence the call! 20 mins now and transferred to a queue as operator had a problem with her system

  • LouiseDuffy1 Louise Duffy (@LouiseDuffy1) reported

    Phoning @bt_uk to get a line fitted and broadband and 15 mins in and told systems issues, doesn’t bode well 😱

  • nerd_off_nerd Karl (@nerd_off_nerd) reported

    @ChrisPrattFanAk @bt_uk Ask Lisa if I can have her number. Also, if it’s in his name then he has to pay the bill. It’s his fault for not contacting them. I forgot to cancel after moving and even though they can check and see the data usage was at zero for two months I still had to pay. You lucked out 👍🏻

  • StevenYoung58 Steven Young (@StevenYoung58) reported

    @bt_uk The line has never been fixed

  • MPloughboy Ploughboy (@MPloughboy) reported

    @bt_uk I login using lastpass, it logs me into my email but not MyBT but both have the same password.

  • joshgriff97 𝘑𝘖𝘚𝘏𝘜𝘈 𝘎𝘙𝘐𝘍𝘍𝘐𝘛𝘏𝘚 (@joshgriff97) reported

    @bt_uk Hi Aideen, the engineer has been and said he cannot find anything wrong with the line or the equipment. I’ll see how it goes and get back to you if there is still issues. Thanks

  • Paul_J_Hough Paul Hough (@Paul_J_Hough) reported

    @bt_uk Have completed form. Poor service from #BT. No correspondence emails no communication at all. No help

  • EverardLuke Luke Everard (@EverardLuke) reported

    @bt_uk Yea like I said I had full signal but it was still slow

  • EverardLuke Luke Everard (@EverardLuke) reported

    @bt_uk Even with full signal the speed never gets to more than 5-6mbps

  • Paul_J_Hough Paul Hough (@Paul_J_Hough) reported

    @bt_uk The service has been appalling. No communication. #Btopenreach never reply. #waste of time. #BT.

  • dgvincent1 David Vincent (@dgvincent1) reported

    @talkSPORT My @SkySports & @btsport prescriptions are getting stopped! Until they get on top of this var nonsens. If we don’t use var by the full letter of the laws, then there is no point of it. I never wanted var it and wish it goes back to just the ref @SkySportsNews @JimWhite

  • v_yongki vincentius yongki k (@v_yongki) reported

    @btsportmotogp @CormacGP @btsport @MotoGP @calcrutchlow never let your kid holds the throttle..never...#safetyfirsy

  • shoeman31 Ian (@shoeman31) reported

    @bt_uk a litany of lies and broken promises thanks for nothing from a supposed world leading brand. Not likely to recommend your customer service and engineer reliability anytime soon #openreach #lies #CustomerExperience

  • MPloughboy Ploughboy (@MPloughboy) reported

    @bt_uk And in the meantime I still can't login!!!!!

  • StevenYoung58 Steven Young (@StevenYoung58) reported

    @bt_uk You never rang again

  • StevenYoung58 Steven Young (@StevenYoung58) reported

    @bt_uk once again bt you have failed to ring me again. First Thursday then Friday now this morning. What excuse this time. If you are not going to ring and sort my problem out then compensate me and I will go somewhere else. Or I can go to the ombudsman.

  • danielredmond7 daniel redmond (@danielredmond7) reported

    @bt_uk Still no phone call and emails still not working almost 5 weeks know great service from bt.

  • mlblondonseries MLB London (@mlblondonseries) reported

    @TimMerritt1 @Cardinals @Cubs @btsport We're counting down the days! #LondonSeries