BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 02/15/2026 14:00

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Manchester, Nottingham, Cardiff, Birmingham, Caerphilly, London, Motherwell, Barnet, Hackney, Bristol, Sherborne, Tranent, Edinburgh and Romford.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlasgow Internet
United KingdomManchester Internet
United KingdomNottingham Internet
United KingdomCardiff Internet
United KingdomBirmingham Total Blackout
United KingdomCaerphilly Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • helencracknell1 helen cracknell (@helencracknell1) reported

    @bt_uk Problem with BT Cloud update won't install because antivirus blocks it.

  • KobusG95 James Garner (@KobusG95) reported

    Biased BT Sport, there was no intent in that movement of the head from Fred just a bad reaction compared with an actual head butt with intent akin to something out of wrestling and also a childish reaction by the PSG player. @btsport @btsportfootball @Fred08oficial

  • Louis1234748 Louis Etches (@Louis1234748) reported

    @bt_uk How do i receive my access code for the ps5 seeing as i’ve been a customer for years ?

  • WHITTERSTWLTTER H (@WHITTERSTWLTTER) reported

    @bt_uk Can I pay for a better line? It's incredibly unfair others get faster speeds. I have 20 devices but because of the terrible speeds the performance split between them is die.

  • BenJayT Ben Townsend (@BenJayT) reported

    Never hated a footballer as much as I hate Neymar....little rat #btsport #MUNPSG

  • Michaelbatty19 Michael Batty (@Michaelbatty19) reported

    Is VAR not there to eradicate clear and obvious mistakes?? *******, football has gone! @btsport @talkSPORT #Fred #VAR #MUNPSG

  • de519n de519n (@de519n) reported

    Are the @btsport commentators just biased against @ManUtd or what I don’t want to listen to the crap coming out of @RobbieSavage8 mouth

  • kate_niven Ah....ffs (@kate_niven) reported

    @RobbieSavage8 @btsport did someone get released? Ffs I couldn’t give a damn about Man Utd but you advocating a red card?

  • Nichol_5 Michael Nichol (@Nichol_5) reported

    Are the @btsport commentators only allowed to chat **** about @ManUtd to cause these kind of tweets? Pair of idiots. Robbie “The Sun” Savage @RobbieSavage8

  • Louis1234748 Louis Etches (@Louis1234748) reported

    @Char1ieJones @bt_uk how do you get code because i’m a broadband customer but haven’t received one ?

  • LrdLiam Liam O'Mara (@LrdLiam) reported

    Maybe @btsport could hire a couple of people to make continuous comments on the #MANPSG game as plays out. That would help me from listening to the drivel coming out of @RobbieSavage8 mouth

  • crisjackson26 Cris (@crisjackson26) reported

    @ScottMourton @btsport To be fair, he’s the worst thing about the worst football channel

  • Maljac Malcolm Jackson (@Maljac) reported

    @bt_uk Help, broadband suddenly very slow. Can’t seem to cope with Firestick and a couple of phones on WiFi.

  • HPCricket1 Hemil17 (@HPCricket1) reported

    Robbie Savage surely has to be the worst commentator ever! Clearly has an agenda against United in his commentary stance! #btsport #MUFCPSG #ChampionsLeague

  • eleanorsoprano Eleanor Sanderson-Nash (@eleanorsoprano) reported

    @bt_uk now been waiting for broadband for 16 days 🙃 4 call backs promised - none taken place. 4 dates given - no activation. Mifi device meant to arrive today - NOTHING. I’ve never experienced such bad service #PhilipJansen

  • LydiaVeljanovs2 Lydia Veljanovski (@LydiaVeljanovs2) reported

    BT cut off my 84-year-old disabled Grandma's phone line accidentally, so she was literally in isolation. Now they are not giving her her old number back so no-one can ring her. Keep saying they will but have not yet. Would appreciate help ASAP @bt_uk

  • HPCricket1 Hemil17 (@HPCricket1) reported

    Ole with his schoolboy errors! Fred was living dangerously but doesn’t take him off! Wow now he’s sent off! #btsport #championsleague #MUNPAR

  • MicheleAJanes Michele Janes (@MicheleAJanes) reported

    @bt_uk Have got through finally on the phone - bizarre no email. I wonder though how do you ensure your service is accessible if telephone is the only mode of communication?

  • justin_arnold Justin Arnold (@justin_arnold) reported

    @btsport please can you get Darren fletcher off the TV, he must be watching a different game.. it’s bad enough listening to @RobbieSavage8 talking bollocks... Terrible commentary, not playing kids football!!

  • DrfcBrowny Adam Brown (@DrfcBrowny) reported

    @bt_uk I have bt with my ee provider have done for years no issues but now app has logged me out and says I don’t have an account how can I sort?

  • RaveMUFC Rave 🔴⚪⚫ (@RaveMUFC) reported

    @btsport any chance you can take the mic from @RobbieSavage8 he’s full of **** and he hates United the bitter ****!!!

  • lucyroselocket Lucy Rose (@lucyroselocket) reported

    @bt_uk Then I just sat and waited for an advisor for 30 minutes to be cut off at 9pm. Shocking customer service

  • MJSwindale Mark Swindale (@MJSwindale) reported

    @bt_uk have read there is a fixed outage in my area, I log in and check against my details, I am reading it’s all working. Log a fault which now doesn’t exist. Can’t reach any one on live chat. Any chance of getting it sorted? Been off since 5ish

  • 1vicmeldrew Peter Boyle (@1vicmeldrew) reported

    @btsport keep referring to @ManUtd's strike as an own-goal but if the original **** was on target, and it was, it's not an o.g. surely?

  • p1aulbrown Paul Brown (@p1aulbrown) reported

    @btsport tried to cancel sports subscription didnt realise your tied into a 24 contract still waiting for the email 3 months on #poorcustomerservice

  • Char1ieJones Charlie Jones (@Char1ieJones) reported

    @bt_uk I have been given a unique code to my the ps5 as I’m a broadband customer but it’s says The code is currently being used and I haven’t used it yet.

  • tim_roebuck Tim Roebuck (@tim_roebuck) reported from Lymington, England

    @btsport why do I pay for your channels with BT Broadband and its still the shittest veiwing experience ever. And if my Broadband speed is ****. Dont sell me the service

  • CaseyCo13527451 Casey Cooper (@CaseyCo13527451) reported

    @DarrenB1994 @bt_uk In their defense, they've had the best anti-bot protection so far and only allow people to purchase who have an access code directly emailed to them. The problem is tons of people who are BT customers and registered interest never got sent a code!

  • PhilOBr73633455 Phil (@PhilOBr73633455) reported

    @GaryLineker Neymar is an awful awful sportsman, of course a world of talent no doubt, but nothing about the way he conducts himself is appealing.Diving cheating spitting hate-filled, spoilt entitled narcissistic tantrum throwing personality that apparently @btsport commentators seem to adore

  • SEBSONNY Sonny (@SEBSONNY) reported

    They say scripting on fifa is bad... You should see what @ManUtd get away with!! definitely a red! #talksport #redcard #btsport