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BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

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Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 61% Internet (61%)
  • 15% Wi-fi (15%)
  • 11% E-mail (11%)
  • 6% Total Blackout (6%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: London, Redditch, Newport Pagnell, Islington, Nottingham, Richmond, Bridgwater, Reading, Northampton, Hengoed, Hackney, Birmingham, Wandsworth, Aberdare, and Cardiff.

CityProblem TypeReport Time
London Internet 1 hour ago
Redditch Internet 1 hour ago
Newport Pagnell Internet 3 hours ago
Islington Internet 4 hours ago
Nottingham Internet 4 hours ago
Richmond Internet 5 hours ago
Full Outage Map

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • kharikola1
    Click Clack (@kharikola1) reported

    @bt_uk the BT app is very slow loading pages!

  • Simoncitizen
    Simon Smith (@Simoncitizen) reported

    @Alonso_GD Along with everything else. I have had to write to @bt_uk hard copy / snail mail because they cannot resolve issues with my #Landline digitally. However that was posted last #Wednesday 20.05.2026. Given the thousands and thousands of pounds they have extracted throughout my life?

  • jannycat
    Janette King (@jannycat) reported

    @bt_uk Is there a widespread issue with BT email access today? Unable to login and I need to access my emails.

  • ALivMusico
    Andrhu (@ALivMusico) reported

    @bt_uk MyBT is a mess. I’m stuck in a loop. When I log in it says I have to update the username to an email address. When I do so it says it’s already in use (it’s the one I use to log in?) end up in a never ending loop. Can’t pay the bill. What’s going on?

  • DrMaxPolitics
    Dr. Max (@DrMaxPolitics) reported

    Waiting to find out if you have a job interview is stressful enough without @bt_uk Email service dropping out and stopping you from being able to check!

  • DE61656
    HibsBoy1875 (@DE61656) reported

    @bt_uk i am getting the following message on my emails > Unable to validate the information provided > and even when i try to change password still not getting access. Please help

  • LeeKRalph
    Lee Ralph (@LeeKRalph) reported

    @bt_uk @bt_uk it’s gone bad again. 11 mbps. I’m paying £52 a month for a service that isn’t holding up and it’s extremely distressing. I’ve reported the fault again but despite being told I was getting 20mbps+ after the first fault, this just isn’t the case. Please look into this.

  • chpugh1
    Chris Pugh (@chpugh1) reported

    @bt_uk I’m having issues logging in to my BT emails, is there a fault

  • JMarkDunlop
    Mark Dunlop (@JMarkDunlop) reported

    @Benleo @BTBusiness @bt_uk are very similarly disrespectful. Raised a formal complaint and they fumbled like inept foreigners who did not intend to care, and then suddenly dropped off a call but never picked my case back up. And that was 17 days ago ...!

  • eastwap
    Amanda Eastwood (@eastwap) reported

    @puddles46 @bt_uk So agree @bt_uk constantly closing complaints down without speak to customers. When they do speak to them, very uneducated in the situation. Just want to speak to a normal person 🤯

  • SANDIEFLORIST
    THE FLORAL BOUTIQUE LTD (@SANDIEFLORIST) reported

    @btbusinesscare terrible connection again today. Slow download all morning. I didn't want to listen to the radio anyway! 😡

  • GrahamH36921247
    Graham & June Hall (@GrahamH36921247) reported

    @John210750 @bt_uk We are seriously considering switching, and nuts to the contract. This is awful!

  • welshshez81
    welshshez (@welshshez81) reported

    @bt_uk Nothing was sorted only just got off from speaking to your advisor. Sort that app of yours out it's broken more than It works

  • messalinahooper
    grace hooper (@messalinahooper) reported

    So very disappointed with the lack of Internet with the new service @bt_uk 😞 😕 😒

  • wearesiam
    "Lady" Harwell because my butcher said I talk posh (@wearesiam) reported

    @bt_uk not a word from you re no email service Appalling service!!!

  • chartjohn30
    John Davis (@chartjohn30) reported

    @bt_uk As a Broadband customer of 16 yrs I have been very pleased to access inclusive hotspots when other services are not available. Yesterday I tried to use one. Put in user and passw, fine, but... (1/4)

  • EdEFC74
    EdEFC74 (@EdEFC74) reported

    @bt_uk The app no longer works but you still link to it on the 'My BT' account pages, which have just been updated. This is a known issue with the 'BT WIFI' app which I have discussed 3 times in the last year with your advisors. They do not know why it doesn't work just that it doesn't.

  • SueTrechka
    Susan Trechka (@SueTrechka) reported

    @GrahamH36921247 @bt_uk We’re the same here, we don’t have the full fibre broadband though. Our landline is out again, it has the old copper wiring. A technician is scheduled to fix it today. Out for 3 weeks.

  • clercdesign
    francois clerc (@clercdesign) reported

    @bt_uk is so bad I can't even test the speed. Fibre!

  • puddles46
    uılʞuɐɹℲ (@puddles46) reported

    @bt_uk I'm not phoning again. I've had two complaints open both closed with no contact. Genuinely what is the point of calling. You will log a complaint again and then ignore me again. Genuinely the worst company I've ever dealt with

  • alunvaughan
    alunvaughan (@alunvaughan) reported

    @bt_uk Hi is webmail down please? Unable to log in via browser or app for a few hours, keep getting “ something went wrong at our end”

  • iamdg755
    Dean Gray (@iamdg755) reported

    @bt_uk I’ve spoken to seven different people, another one isn’t going to do much good. Your customer service is awful.

  • stoopo
    Stu (@stoopo) reported

    @bt_uk now got rid of the voicemail but the line crackle is bad. Cables look sound. It’s been like this four days she says.

  • me_not_animal
    🐧 Me Might be Animal! 🐧 (@me_not_animal) reported

    @bt_uk Customer without a working phone line due to the upgrade to digital voice!

  • BikerBerni
    Berni (@BikerBerni) reported

    @HooverMouse @bt_uk I spent nearly 2 hours on the 'phone being passed,after a long wait, to one person after another, only to be told there was no problem! Been going on for days.

  • redpath42
    Doreen Grove (@redpath42) reported

    I recently changed my tv and bb provider from @bt_uk to @EE the system was supposed to be a straight transition withe same quality of elements but the EE system is rubbish and it is almost impossible to speak to someone to help

  • jonboy_103
    john littler (@jonboy_103) reported

    @BDubleYou @bt_uk You’re lucky then , my iPhone won’t validate login either 😡

  • SeanLlangynidr
    SeanMynyddLlangynidr 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇮🇪 🇵🇸 (@SeanLlangynidr) reported

    @bt_uk are a waste of human breath, and are Olympic standard liars. It's now the Communications Ombudsman, your service is an utter shambles.

  • JonD_Chadwick
    Jon Chadwick (@JonD_Chadwick) reported

    @bt_uk Yes, tried that, doesn't work. That's why I am contacting you? Has BT reached the stage where it simply isn't able to fix basic faults?

  • jonboy_103
    john littler (@jonboy_103) reported

    @bt_uk hi , I’m having problems logging into my BT webmail at the moment? It was ok earlier this morning ?