BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Hackney, Slough, Newmarket, Southwark, Birmingham, Blackburn, Wembley, Worthing, London, Walton-on-Thames, Teddington, Douglas, Reading and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Hackney |
Internet | |
| Slough |
Internet | |
| Glasgow |
Internet | |
| Newmarket |
Wi-fi | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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BTBSBot
(@BTBSBot) reported
@TringyD @bt_uk I’d honestly recommend steering well clear and then at least when your neighbours have problems you’ll still be connected. Even two cups and a bit of string are more reliable than #BTFibre
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beth🌸
(@bethxharrison) reported
@bt_uk why is it not possible to cancel now tv extras online or via tv? you can sign up to them via your tv why are you not able to cancel them this way? Currently been sat on hold 40 minutes
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Liam Murphy
(@LiamSM84) reported
@SkyUK Hello, 8am-1pm appointment today for engineer for fibre installation through @bt_uk No engineer arrival yet as of 14:16, no phone call to advise if running late, not coming etc terrible customer service. Please advice ASAP?!
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Ben Johnson
(@mcfcbj) reported
@bt_uk Any reason why some freebies channels have bad interference this week? I’ve tried retuning and resetting. It’s not the aerial, as my non BT free view is fine.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
@henrylaane @btsport I know the signal comes and goes between WRC feed and the cameras, but they lost the connection to WRC altogether. The screen went red, then just showed the BT Sport logo.
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Simon Meddings
(@Hawkeyemeds) reported
@bt_uk pretty disgusted that you have left my elderly parents (late 70's) with no phone line or Internet especially as one is in post surgery recovery and waiting for phone calls from their doctor. 8 days without any service and no help.
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Richard Daborn
(@rdaborn) reported
@bt_uk Is there a way I can speak to someone directly? On the phone. Not using the 150 or 0800 numbers because they lead to the automated system which is still down at this time.
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Susan Philcox 💙
(@spcb61) reported
@bt_uk Haven’t had a chance to look yet. Also got issues with you sending an email to address no longer used. I’ll have to look over the weekend.
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Seán Seosamh Robertson
(@SeanSeosamh) reported
@bt_uk to increase prices by 9.3% because we've been working from home and had the audacity to use the, already expensive, service that we're been paying for for years. #AtLeastDickTurpinWoreAMask Wonder if @NadineDorries will have anything to say about that!
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Jamey ⭐️⭐️
(@acehoodflow) reported
@bt_uk hi I’m having an issue accessing my account online. When I log in it shows my old account number that I had a few years ago and not my new one.
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Ralph
(@Ralph_E_S) reported
@bt_uk thanks but I wouldn't able to have a call until later - could I provide my account number so someone can take a look and see if they can see what's broken?
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chris smith
(@CDSmithMail) reported
@Diggo008 @btsport Let me guess. 3 month contract but buried in the small print is an obligation to cancel before 3 months or it commits you longer
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Mark Bohan
(@MarkBohan7) reported
@bt_uk hi, was just wondering if you knew what was happening in Colchester, broadband not working at all
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Dr D P
(@plowsun) reported
@bt_uk Broadband dropped to its usual 0.4 to 0.7Mbps all today. Used the app to check speed and sms to 61998 FIX... As always, reply indicates nothing wrong with the line - it's my fault. You're just wriggling out of your responsibilities as usual. Max speed is a joke at 2.5mbps.
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Nanodise 🔱
(@Nanodise) reported
@BTBSBot @bt_uk Customer service isn't fit for purpose either, constantly being told there is nothing wrong with my Internet when I'm constantly having issues
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David Hopps
(@DavidKHopps) reported
Trying to cancel a @bt_uk phone line is a real drag. Long wait, nothing about your position in the queue. It would be a cynic who imagined it might be deliberate....
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Andrew Beardsley 🏳️🌈
(@andyb_1981) reported
@georgebellstarr The @bt_uk operator are often the forgotten link but are working above & beyond to support with some 999 call filtering. They are handling huge volumes of calls at the min & have stepped way out of just connecting calls to emergency services!
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Dr D P
(@plowsun) reported
@bt_uk Hi. Wireless. No problem with the connection inside the house. We have three discs which connect all three to the hub.
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Hannah Goddard
(@goddardhannah) reported
@JohnLewisRetail @bt_uk We purchased a baby monitor from you and would like to exchange / refund as it’s awful - the volume doesn’t work and it keeps losing connection. How best can we do this? Thanks, H
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Anne Sherringham
(@AnneSherringham) reported
@bt_uk Hi, I am trying to phone bt for some help and just can't seem to get though. All the numbers I have phoned seem to be just automatic answers.
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rare
(@rare06190298) reported
@bt_uk SA18 area internet is cutting out , been like this last half hour, HELP, I’m working from home
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Henry Lääne
(@henrylaane) reported
@rahim94 @btsport It's not their fault. They get the feed from WRC and in a mountain rally like Monte Carlo things like this may unfortunately happen due to problems with the signal.
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Rauf
(@Rauf_Faiz_71) reported
@Plusnet Thanks @Plusnet unfortunately I don't have broadband with you, still stuck in a TWO YEAR contract with @bt_uk ... Never again!
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Kev
(@VeryGrumpyKev) reported
@bt_uk Just to confirm you’re giving the right to cancel without penalty for your ridiculous price increase right? I’m out. You’re profiteering is a disgrace.
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Nox Barkana
(@Nox_Shisa) reported
@bt_uk The main socket. It was fine for the first month or so and then these issues started happening.
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Lindy Jones
(@Lindy_Jones6) reported
@bt_uk Day 12 since #BT mistakenly cancelled our account and still haven’t got us back our services. No call backs, no help whatsoever. Due to go into labour at anytime- hopefully will be able to get hold of some help with no Wi-fi, phone line and no mobile phone signal!
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Sophie Mortimer
(@SophieSmortimer) reported
@bt_uk our WiFi appears to have gone down. Is there a number I can call?
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Liam Murphy
(@LiamSM84) reported
@bt_uk Hello, 8am-1pm appointment today for engineer for fibre installation. No engineer arrival yet as of 13:47, no phone call to advise if running late, not coming etc terrible customer service. Please advice ASAP?!
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Neil Fordham
(@NeilFordham) reported
@bt_uk Hi - I was in touch with Dominic and then Kelly yesterday regarding this, and subsequently raised a formal complaint. I note that the case has been ‘closed’ with no reasons provided. Will I receive a deadlock letter confirming the unresolved position? Any further calls?
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Janette Williams
(@Janette84426306) reported
@bt_uk Yes!! You cut off my Talk Talk broadband in December (I placed my fibre broadband order 20 November) and still no progress!! Today's advice when I rang was GO TO SKY!! Unbelievable! Appalling customer services. Clueless. Nice. But useless and "sorry"..!!