BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Birmingham, Bargoed, Wolverhampton, Walton-on-Thames, Portsmouth, London, High Wycombe, Newry, Biggleswade, Hereford, Barnet, Hackney, Harrow and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Birmingham |
Internet | |
| Bargoed |
Internet | |
| Wolverhampton |
Internet | |
| Walton-on-Thames |
Internet | |
| Portsmouth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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David Eastwick aka TheDaveStream
(@DavidEastwickUK) reported
@bt_uk i fully understand that, and i do not mean to be mean to yourself or anyone else in the social media team, it was more a message to Bt as a company...you as a company so need to update the network to modern day standard
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.
(@oiooihggg) reported
They should suspend or cancel all football untill this passes I can't see how they think there exempt to many footballers *************** and breaking rules but nothing done to them again money talks from @SkySports and @btsport It's moraly wrong atm
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Michael Cade
(@MichaelCade1) reported
@bt_uk yes upload speed is so low, download is still 50Mb+ but upload is terrible. I checked the service site and there is no problem in my location.
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Keith Mann
(@KeithMann1957) reported
@bt_uk Can you help me ? Recently revised my package with you and I was told my BT Sport was £10 but on my bill you’ve charged me £15. You were going to send me the latest Smart Hub but I already have it, was told to ignore texts to send old one back but still getting textsemail
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kels c
(@12Clarkey_) reported
@bt_uk I'm now being told 25th instead of this week. I cannot be doing with all of these delays. 16th of October was our original date. My original complaint hasn't had a response and I have a case handler. That's how ridiculous the situation has become.
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Rob Catlin
(@robcatsurrey) reported
@virginmedia my company has suggested I switch to @bt_uk due to poor internet connection. I tried to call for assistance but there is no-one to speak to. I would recommend anyone working from home to avoid Virgin at all costs!
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Kirsty
(@BetterThanMe) reported
@bt_uk Hi, can you tell me when you expect the issues in service in Ripon, North Yorkshire to be resolved? On my account both today and tomorrow are mentioned
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Sarah Robson
(@Portal_Queen) reported
@big_fat_jones @anna55806428 @bt_uk We went with BT because previous providers all blamed BT for their problems and BT blamed the ISP.
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kathie Irwin
(@kathieirwin0) reported
@bt_uk is wi-fi down in my area bt6
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Jason Elliott
(@spanishboat) reported
@bt_uk Update: When did BT looss thier way? Not remotely customer centric. I've cancelled the order as BT will not simply turn on the copper Broadband as requested. They have goverment quota's to fill at the expense of the consumer.
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melonie clarke
(@meloniec_90) reported
@bt_uk If you could look into it ASAP. This is been so stressful constantly being let down on top of everything else we’re all having to deal with currently. Thanks
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Rachel Fulton
(@rachel_fulton9) reported
How many complaints does it take for you @bt_uk to ring a customer back?
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Paul Stuffins
(@PaulStuffins) reported
Hey @bt_uk, just got a mailer from you asking "Why start 2021 with bad internet?" I thought the same, which is why I am not, and will never be, a BT Internet customer again!
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Liv Bates
(@LivBates9) reported
Omg @bt_uk i am actually going insane. I spoke to someone last month about being charged for the package i cancelled plus my new package and still getting charged. Over £200 in 2 months. Pls help 😭😭😭
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Neil Falconer
(@printfuture) reported
@bt_uk I have had the most exhausting and appalling service over the last 6 months from BT and Open Reach. 0.13mb broadband and a broken copper phone line. Nobody gives a damn, you are not fit for purpose in a digital age! An absolute disgrace.
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Andersonstown News
(@ATownNews) reported
Maximum respect to Ashley & the team at @bt_uk for sorting out a tricky connection problem for us to ensure our editor can steer the ship from home.
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Youth Agency
(@WHYouthAgency) reported
Really don’t see what the issue is @btbusinesscare if you can switch our broadband of then just switch it back on again. Absolutely appalling service!
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Marc Gridley 🔰
(@PlanetGridders) reported
@SkyHelpTeam the mini box disconnections, pixelated pictures, sound drop outs, snail speed fibre broadband are worse than ever now with this new unfit for purpose HDR v3 box. I was even advised to terminate my @bt_uk BB contract by Sky for this awful service. HELP @BBCWatchdog
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mark duckett
(@markduc80750750) reported
@bt_uk I have raised a complaint so not sure what else anyone can do
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Ross J.D
(@DarksideRJD) reported
@bt_uk hi BT. Your customer service isn’t brilliant with your engineers specially during a pandemic. We have one visiting today and never received videos we were promised before the visit. And the engineer cut it off without warning even though I work from home. Any help please?
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Simon McDonald
(@Laird_McDonald) reported
@bt_uk @MarcAllera absolutely appalling service from @bt_uk a broadband & tv package that should have been cancelled in August last year and another direct debit just taken Do you ever listen to your customers?
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EC
(@emcwx) reported
Can’t quite believe we rang @bt_uk this morning and the advisor said “I can’t help you so I’m putting the phone down on you now, bye” and actually did. What in the world 🥴. Possibly the worst customer service I’ve ever seen
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Rachael Ashton Wheatley
(@RAWheatley) reported
@bt_uk Hi - can you confirm it’s a fault in our area? We had intermittent service on main hub but now just showing orange.
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EE
(@EE) reported
@VikPercival Hi Victoria, I hope you’re having a nice day. I'm sorry for the delayed reply we're really busy at the moment. We’ve launched our ‘Lockdown Learning’ support scheme, giving disadvantaged school children connectivity support across @BT_UK and @EE’s (1/2) -Jo
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Jennie
(@imaginanter) reported
@bt_uk can I just check....is is free for me to call an 0800 number on a BT mobile phone? (It's a help line, UK based).
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👇
(@lott_1986) reported
@bt_uk hi I want to join broadband. We were with you before, left and want to come back but as an existing customer we are charged £10 a month! Can you help?
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Michael Cade
(@MichaelCade1) reported
Seems to be some upload issues with my internet connection today.... @bt_uk
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Ross J.D
(@DarksideRJD) reported
@bt_uk He’s managed to fix it now. But he barged in, didn’t want to wear a mask or anything when he came in and unplugged before could explain about work and needing internet connection. Rather poor work if you ask me
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ColinP
(@standardnoise) reported
@bt_uk Broadband has gone down. Phone line appeared to go as well but got dialling tone back. Won’t connect to your 0800 troubleshooter number though. Not bloody good enough!
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mark duckett
(@markduc80750750) reported
@bt_uk absolute appalling customer service lied to and 2 separate occasions absolutely disgusting I advise people go elsewhere