BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Loughborough, Portsmouth, Batley, London, Dublin, Cardiff, North Walsham, Washington, Glasgow, Slough, Huddersfield, St Albans, Motherwell, Maesteg and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Internet | |
| Portsmouth |
Internet | |
| Batley |
Internet | |
| London |
Internet | |
 Dublin |
Total Blackout | |
| Cardiff |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Moulden
(@amoulden2463) reported
@EE @btsport Hi guys, just joined your network only to find your app doesn't work on Xiaomi Poco F2 phones. Is there a fix in progress for this issue?
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Mel D
(@MelJD46) reported
@btbusinesscare Just received a recorded message threatening to terminate our phone account - assume this is a scam call ? #hopesoanyway
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Sohail Ullah
(@SZUllah) reported
@bt_uk @BTGroup @educationgovuk That’s great news but what about the rest of us ? Our broadband has been down all week - kids are using mobile phones to join classes and no one can tell me when the service will be up and running. Poor customer service team
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Charlotte
(@Charl_H79) reported
Some companies get a lot of stick for poor service, being greedy or not supporting people through this pandemic. BUT a lot of companies are actually stepping up, @EE and @bt_uk being just one. EE have also given all NHS workers free data during this whole pandemic too
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Paul Redington
(@reddersinsure) reported
@bt_uk Done that. Sky are getting nowhere with you. This is an Openreach BT issue and I want someone to sort it now. You can’t hide the provider when the issue is a BT network issue. Who should my MP contact at BT and also the media? (I am speaking to a number of outlets)
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SheildingSocialist Scotty #IStandWithJeremyCorbyn
(@Scottybluecfc) reported
@bt_uk customer service has more cowboys then the wild west and 0 care about issues faced when a customer has an issue. A manager closed a complaint without me agreeing to a resolution.
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Tomexh
(@tomexh1) reported
from
Birmingham, England
@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back
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Sam Durham
(@IamDuzza) reported
@MrDanCarroll Wow that’s actually terrible - how hard is it to distribute it to schools who then distribute - @btsport go direct to the schools with the vouchers like @VodafoneUK have done!
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John Chadwick
(@chadSTERjohn) reported
@bt_uk Really need some help with my account
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Antony Warner
(@angrybalddad) reported
@bt_uk hi. I want to change my tv package, cancelling bt sport. I can't find anyway other than calling you to do this. Can you help?
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Paul Redington
(@reddersinsure) reported
@bt_uk Sky is the provider but the issue is with BT. Openreach were advised by Sky of the issue on 30/12/2020. Zero update since from BT to Sky or me. Myself and my wife are key workers and I am calling my MP today
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Simon
(@simonfearing03) reported
@jrtspurs @bt_uk In my opinion let them no you want to make a complaint and complain like a ************ they will compensate you and tbf to them they are usually very quick to do that aswell
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keith baitup
(@rolybaits27) reported
@jrtspurs @bt_uk @OpenreachHelp use this link may help from retired engineer may be contractors working for Openreach
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Nayf
(@Nayfkerr) reported
@btsport don’t take the rights to the fa cup only to then stick them on a channel with limited availability to those who pay for them @Wolves on your stupid extra channel I can’t access as I have a COVID sufferer in my living room with the @virginmedia box and can’t watch online
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Philippa Harris
(@philippa_harris) reported
@bt_uk engineer booked and confirmed to arrive yesterday afternoon. Did not turn up or reply to text. No chat service available to follow up. How can we re-book?
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Dave 🏳️🌈
(@Desirodave) reported
@bt_uk HI Guys I need some help again :( I jhave just discovered the service "voicemail with call protect" which im paying for - But our BT line says voicemail is not set up on this number. I tried to ring 150 - but they are swamped and dont answer
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Tom
(@TomGristo) reported
@bt_uk seem not to be the only one but +44 1672 479969 just called pretending to be your “technical dept” please take action ASAP to take down the number
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Julie Pickford
(@Julespickford) reported
@bt_uk i have been all over the app and website to try and find information about how to return a WiFi disc. Nothing works. Help
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Pete
(@peter_parkha) reported
@jrtspurs @bt_uk I was going to install BT Broadband but after reading their reviews online I decided to go with someone else. Admittedly they are all not dissimilar in service but the BT reviews were shocking.
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Sohail Ullah
(@SZUllah) reported
@bt_uk what is wrong with your service - land line doesn’t work, BT broadband is awful and now I can’t even get hold of any one from customer service
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LAM 💙
(@LAPMORGAN) reported
@bt_uk trying to report a fault of a line being down and hanging over the cars in the street automated thing says 4 days to be sorted, this is an emergency people will need to use cars and cannot wait 4 days
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Pete
(@PeteMcCaffery20) reported
@MarkHadley22 @bt_uk Bt are the problem... been waiting 3 months for them to install lol
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Marc Allera
(@MarcAllera) reported
Our Lockdown Learning support scheme extends BT and EE’s partnership with @educationgovuk to provide unlimited mobile data for @bt_uk and @EE customers who need it most. Plus we’re giving away wi-fi vouchers for BT hotspots across the UK and zero-rating educational websites.
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Nadia Mostafa
(@theNaMoShow) reported
@bt_uk Yes I will raise a complaint, and I will also seek advice on the accountability you as a company have on this. Is a mere “sorry you are dissatisfied” is good enough? When people are dying from this virus?? Your staff should be wearing #ppe!
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Sam
(@samwalton96) reported
The fact @bt_uk can call 42mbps WiFi speeds “superfast” should be illegal. I get over double that on my mobile network.
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Alfie
(@ElBuffalow) reported
@bt_uk So you want me to pay an extra £15 per month to get a decent wi-fi signal upstairs?
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Louise
(@Louise_tweets_) reported
@bt_uk Yes thanks. Someone going to fix the exchange box!
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Nadia Mostafa
(@theNaMoShow) reported
@bt_uk @bt_uk this isn’t about customer service. This is about lives of your customers being put seriously at risk of contracting #covid simply because your engineers don’t wear #ppe when entering homes. Do you understand how serious this pandemic is? I will be contacting @BBCWatchdog
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Philip Cavell
(@PhilCavell) reported
So @bt_uk - our BT broadband is too poor for my daughter to remote learn with her school. Your summary. You have no way to increase our speed or when you can upgrade our service. Your solution is to contact @EE - who you also own, and get a mobile account. Do I have that right?
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Sohail Ullah
(@SZUllah) reported
@PhilCavell @bt_uk @EE Same here - it’s currently not working and the kids are using mobile phones to study.