BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Grimsby, Croydon, Norwich, Belfast, Newcastle upon Tyne, Batley, Hackney, Reading, Annan, City of Westminster, Blackburn, Glasgow, Minehead and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Grimsby |
Wi-fi | |
| Croydon |
Total Blackout | |
| Norwich |
Phone | |
| Belfast |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Bridger
(@BridgerEric) reported
@bt_uk I am keen to end my current contract with you lot early. I certainly wouild not touch any new product from you. Dreadful company with poor customer service attitude.
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stephen prince
(@primo1354) reported
@btsport bt sport hasn't been working properly for weeks in the Bournemouth area and now it isn't working at all im done with arguing and paying extra for a service im not getting when my contract is up in February ill be leaving and looking for a new provider
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lee wardle
(@leewardle3) reported
@bt_uk Look into the old accounts and see yourself..no explanations given just cancelled twice. Service stopped. Then requiring next payment account closed 6 oct both complaints stopped by you. No reason given. Data request for deletion stopped as still a customer.
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lee wardle
(@leewardle3) reported
@bt_uk Only commit you have is to cause problems.cut people off then blame them for it. O that's right send a Dm to get nothing done. DON'T USE BT
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Richard Wilson
(@w2aps) reported
At least I can cancel my @btsport @btsportrugby now. Need the money for other life things.
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wriggs
(@PaulWrigley8) reported
@btsport Ridiculous that in these terrible times that companies want to take more money off people with PPV… we already pay too much for BT sport… Most of the big events are now PPV wrestling, boxing, UFC so the average person can’t afford to watch them
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lee wardle
(@leewardle3) reported
@bt_uk law breaking company DON'T USE WILL PROVIDE CRAP CUSTOMER SERVICE AND THEN IT WILL BE YOUR FAULT
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Neil Stoker
(@nmstoker) reported
@bt_uk seriously ****** off that when i joined BT Mobile just now, the only way to get the new SIM working was to wipe all network settings INCLUDING WIFI AND BLUETOOTH! I told your this was a big deal but was assured there was no other way 🤬
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Jimsey
(@Jimsey57) reported
@bt_uk Aye and its still buffers, worst broadband provider .
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Andy Toy
(@AndrewPToy) reported
@bt_uk I switched to Sky on the 25th August, and BT still took my direct debit in September. My account still shows open, and my next bill date is tomorrow. Despite 2 calls to BT to sort I'm still none the wiser. Please point me to someone with the ability to sort this simple issue?
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stephen prince
(@primo1354) reported
@btsport doesn't work
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Edward Marno 💙
(@edmarno) reported
Well that's my @btsport and TV subscription canceled and I'll cancel my broadband and phone as soon as I have a new provider lined up. Good work @btsportrugby, clubs going into administration is not a joke to be laughed about and then tweeted
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Kara
(@kara_leigh11) reported
@bt_uk Hi I am trying to order BT Broadband and TV and my flat number doesn’t appear in the drop down list of my address. Can you tell me how to order.
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John 🏴 ☄️
(@johncapspipes) reported
@bt_uk it has now been over 5 hours since i messaged about my wi-fi being down. still nothing. arseholes.
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Gillian Neilson
(@gillian2410) reported
Within Three days I was promised a call back from @bt_uk to receive an update on a complaint 6 days later still waiting #dreadufulcustomerservice #stayconnected #jokeofacompany
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Machiavelli
(@EwanMetcalf) reported
@bt_uk You ask people to drop DM’s so you can ignore people ? You guaranteed me a call back last week …never got one, now your ignoring messages
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Hels Bells
(@Hels_Bels71) reported
@BT_UK We are still waiting for our internet fault to be resolved. It was reported to you last Wed. Very poor service.
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Ingrid Koehler
(@ingridk) reported
Our broadband has been down for almost two weeks. Countless promises that someone would be out 'tomorrow'. And now our replacement hub isn't working so well either. @bt_uk
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Charlbeck Jewellers
(@Charlbeck71) reported
@btbusinesscare Hi, Would someone be able to help Me. My phone line has been down now since the 10th October 22. My supplier is plusnet, however they have said the problem is with Openreach. Ive had No updates whatsoever. My phone line is still down.
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Nick Auger
(@NickAuger88) reported
@w2aps @btsport @btsportrugby Have they said you can cancel whilst in contract?
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Amy
(@amycplus3) reported
@bt_uk I have been without internet since yesterday evening..kids can’t do their homework..we are all having to use 4G which is costing extra on top of our BT bill. Mini hub absolutely useless!! Please help!
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Gary Mackenzie
(@harlequin_1963) reported
@bt_uk Weird, I had to report a faulty line to you, which was a result of that broken cable. Lines being damaged were reported to an engineer fixing another line, but as he hadn't been called out to it, he wasn't interested. I may get an engineer (BT SMS automated answer) in 48 hrs
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Emma McColl 💙
(@EmzMcColl) reported
@bt_uk would like a response to when an elderly relatives phone-in will be fixed. Now more than 24hours with no phone line and no emergency community alarm.
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Alan Macleod
(@AlanMacleod14) reported
Day 75 since I ordered broadband from @bt_uk and still no connection, no idea when there might be a connection, and another level of ‘escalation’ that doesn’t go anywhere from the BT support team who seem to think it’s ok to just ‘call back in 10 days with an update’. #BT
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Darren Warburton
(@Dazwarby01) reported
@bt_uk Hi BT Broadband - internet outage in the Leigh WN7 area. Any updates please on when service will be resumed
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John 🏴 ☄️
(@johncapspipes) reported
@bt_uk It's now been over three hours since I messaged you about my wi-fi being down and I still haven't heard a goddamn thing back from you. Thoroughly unimpressed.
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lee wardle
(@leewardle3) reported
@bt_uk Yeah that's all you do..nothing at all validate this send this look into it then NOTHING. Do nothing even against data protection laws.then blame ex customer when it's all your fault.
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John 🏴 ☄️
(@johncapspipes) reported
@bt_uk I messaged you over an hour ago as my wi-fi is down. What's going on??
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Julie Luckett
(@JulieLuckett4) reported
@bt_uk unable to login to emails. Just constantly get an error response saying try again later!