BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Oldbury, Glasgow, Newport, Waltham Forest, London, Birmingham, Ryde, Croydon, Edinburgh, Doncaster, Maidstone, Manchester, St Austell, Wolverhampton and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Glasgow |
Total Blackout | |
| Newport |
Total Blackout | |
| Waltham Forest |
Phone | |
| London |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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alickie
(@alickie66) reported
@bt_uk Why private message. People deserve to know what an awful company BT are. 1.5 on trustpilot last time I looked. Truly awful
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#SaveSheikhJarrah 🇵🇸
(@SLonCycling4Pa1) reported
Dear @bt_uk stop messaging me to say that you've not received your equipment yet when you've not actually provided me with a service, first booked in October 2022.
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pushinguktalent
(@ICEBREKAPR) reported
@bt_uk Kindly get in my dms and lets sort this out now. Sorry to be so rude but if thats the only way to be taken serious thats what will happe
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alickie
(@alickie66) reported
@bt_uk I told you back in January existing broadband was unstable. No one came then but suddenly in March an engineer apears for a fault no one reported or knew existed! Absolute joke mickey mouse outfit
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Care Industry News
(@CareIndustryNew) reported
@bt_uk help. My mother's phone has been off all weekend following a fault that an engineer came out to repair. Now, it rings but is dead at her end. Your Fault Bot is useless and we've heard nothing back?
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BT Business Care
(@btbusinesscare) reported
@alickie66 Hi, I'm really sorry to hear about your experience. As this is not a BT Business account I'm unable to support you on this channel, please reach out to BT residential directly at @BT on the Facebook, or @BT_UK on Twitter, thanks. Aimie
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Barry P
(@BarryP94847920) reported
@bt_uk I've been on the phone 5 times today!! I'm on the phone again now!! I've been cut off, been told that I will be called back. Rubbish customer service
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alickie
(@alickie66) reported
@bt_uk You seem to be missing the point. The engineer is not there for anything to do with the long running fibre installation. He is there for a mythical fault on the old line no one knew about or reported. Totally baffling just how bad BT can be
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Claire Hughes
(@cdhughes2) reported
@bt_uk shocking. You get told you have 14 days on your products to change your mind then when you try and cancel something you get told you want £380 to do so! Robin Hood springs to mind
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Derek Hamilton
(@DerekHa98444135) reported
@CiderJaaarn @bt_uk Happens a lot CJ. My experience is that individuals try to help within a dysfunctional structure. Good at selling though.
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Sarah
(@Taz_zie) reported
@bt_uk No, booked a day off and now have to try to cancel that giving the boss only a days notice of that and won’t know until check at work as to whether to new date is going to be convenient and whether can book it off. The equipment is already here, this all happened earlier this eve
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Philip Benson
(@revphilipbenson) reported
from
Oritor, Northern Ireland
Have had such a shockingly bad experience with @btbusinesscare - have been waiting since November to get broadband installed into the church for live streaming. Time to cancel the order and go elsewhere. Any recommendations?
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Sarah
(@Taz_zie) reported
@bt_uk Hi, it’s just me, so I either take another day off or it doesn’t happen. If I can’t get the day off, it’ll be yet more delays and then who’s to say it won’t get cancelled again? I’m just sick and tired of being messed around, the service here is already dire.
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Citizen Mike 🏳️🌈🏳️⚧️ 🇪🇺 🖤
(@mikecornes) reported
@bt_uk Hello. Can I cancel the TV portion of my current plan please? I can’t seem to do this through My Account online. I can only upgrade, which I don’t want to do. I’ve not been able to use the service for over a month. Can I be refunded for this month’s charge please?
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N
(@pikeystud) reported
@bt_uk you’re customer service department is absolutely shocking. We’ve just signed up with you and it the worst mistake we’ve ever made.
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alickie
(@alickie66) reported
@bt_uk Having been told by your customer that your own engineer has said that work stated to have already been done doesn't appear to have been, I would have expected any decent company to have looked in to it faster rather than wait till 29/3. Speaks volumes of BT customer care
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Sarah
(@Taz_zie) reported
@bt_uk how is it ok for you to book an appt on 11/3 for 29/3, so I book a day off, then you confirm again this morning only to text this eve to say it’s been changed without any discussion? Literally a law unto yourselves, zero ‘customer service’ it seems?!
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Stephen
(@SteveJC92) reported
@bt_uk Ordered a broadband package on Thursday, never recieved a confirmation. Last night was texted by the order management team saying they'd cancelled it due to an error. I called this morning to check the status, and was told I needed to re-order, which I did over the phone.
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Darrell West
(@dazwesty7) reported
@bt_uk My bt internet is not working on sky box but works on phones and computers
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@1gangan
(@djstopofthetree) reported
@bt_uk Then for stupid amounts like this you should do the decent thing and just forget it. Your management should be made aware of their coldness and greed.
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Alex
(@KingsleYisBad) reported
@bt_uk Hi Colleen, support sucks, my fibre hasn’t been installed yet and is delayed because you need a planning team, you won’t turn on the copper cables so I’m using an EE hub which as you can see from my previous image, sucks *****.
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NikNokula 🏴🇺🇦🇪🇺
(@fart_knocker101) reported
Phoning @bt_uk might be the most unpleasant experience of my week and my dog is getting put down this week.
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Sanjay Rohila
(@crazyrohila) reported
. @bt_uk After 2 appointment no show-up in last 2 weeks, today somebody visited and booked another appointment for open reach (even though I told in start that issue is w outside connection). Policy mentions within 2 days, for me it's been whole month - one WHOLE month to setup.
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Teresa Lamkin
(@samthecat1) reported
@bt_uk After 3 months of total crap service I finally speak to a human. Give Masood a pay rise. Not only dealing with my problem but also being the most apologetic customer service call handler I have ever had to deal with.
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Steve Gould
(@KGSGolf) reported
@ElmslieEnder @btsport @eddiemacbawa Now that would be good Mark! Enjoyed the show but can’t believe it jumped from Bolton to Sunderland with no explanation of how we went from almost dropping down to the third division to the top end of the first division?
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Forrest
(@PaulForrestOwen) reported
New 24 month contract (?!) with @bt_uk installed on 28th Feb. Second week in March told price was going up by 14%!! Nothing they will do as CPI inflation is in the T’s & C’s. Awful customer service here! Be careful of false introductory offers! @MartinSLewis
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ian barwick
(@ian80barwick) reported
@bt_uk is there an internet issue hu17 area?
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Sanjay Rohila
(@crazyrohila) reported
And yeah, in meantime, direct debit has been deducted from account twice. So in total I paid - setup fee (20), twice monthly payment (30*2 = 60). And NO INTERNET YET. This was supposed to be best service in UK. @bt_uk
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pushinguktalent
(@ICEBREKAPR) reported
@bt_uk If u were sorry u would be in mybdns requesting my number in order to solve this bullshit out asap. Instead you do nothing! **** BT
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alickie
(@alickie66) reported
@btbusinesscare @bt_uk I'm a frustrated, getting nowhere since 23 Jan private customer previously loyal to BT for decades but now at the end of my tether as all I get is false hope and lies with complete and utter inaction. I hope this answers the query