BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bromsgrove, Poplar, Birmingham, Runcorn, Coventry, Islington, Tower Hamlets, Hampstead, Cardiff, Manchester, London, Oldbury, Stanley, Southwark and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Sheffield |
Internet | |
| Bromsgrove |
Internet | |
| Poplar |
Wi-fi | |
| Birmingham |
Internet | |
| Runcorn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Williams
(@willidh) reported
@KevinSpurs @BTCare It's a first world problem so I'm not going to overreact. I'm just a bit stuck as there is no way to get support, and therefore no way for @BTCare to actually deliver on their promise.
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Ricky Pledge
(@ricky_pledge) reported
@pledge3b @btsport @MikeTyson Absolutely terrible service!! Having the same problem..
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stephen mcmullon
(@McmullonStephen) reported
@bt_uk does bt no longer honour contracts and keep customers hanging on the phone for 55 minutes by not answering call. I moved house and decided to take Bt with me i upgraded to Halo 1 when moving i never got a mini hub to keep me connected like Bt advertised it does
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Pippa Goldfinger
(@PippaGoldfinger) reported
Can’t access @BBCiPlayer or @netflix - suspect it’s @bt_uk poor broadband service. Would be nice to get the services I pay for.
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Rupert 8888
(@Rupert888) reported
@BTSportBoxing @btsport £20 go and **** yourself
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Will smith
(@Wdpts) reported
@bt_uk having mad problems with my tv box just froze now want turn back on ????
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Chris Pickles
(@ChrisPickles7) reported
@GlennMoore7 @TheDesKelly @btsport Surely it bites them in the arse when Liverpool turn up with 3-4 first eleven players playing and end up drawing 1-1 with Brighton. Awful advert for the Premier League
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Daniel Lewis
(@DanielJ1975) reported
Never thought I’d say it but @btsport is far superior now to @SkySoccerSat , although the previous pundits were ageing they new the game unlike some of the ‘new breed’ who are clueless
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Jake Davies
(@jakedavi5) reported
@bt_uk Hi my Ipad keeps displaying 'weak security' on my Wifi. I've reset the router etc but it is still displaying the same thing? Please help. Thanks.
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James O'Leary
(@Liverpoolcallin) reported
@GlennMoore7 @TheDesKelly @btsport Another dope writes crap again
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KRT
(@KRTshopaholic) reported
Neymar just kissed the ball before placing it down for a penalty - wouldn’t want to be his girlfriend 😚😝 #BTsport
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Don Maidment
(@DonKiano) reported
Easy to see the chasm in difference between @SkySports v BTSport, both in technology AND in the customer service experience. Sky resolve first call in a jiffy.... BT.... well - as you can see, it was so bad that I preferred writing off £25 that I’d only paid an hour earlier.
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James 'Circle' Dixon
(@circle_dixon) reported
@GlennMoore7 @TheDesKelly @btsport Wot would help is if the UCL teams played their UCL games on the same weekday night for all the round of matches. Wot complicates matter is Liverpool played Atalanta on Weds night but play Ajax on Tuesday. So they have to play their league game on Saturday
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just me
(@gavin260978) reported
@btsport Subscribed to bt monthly pass on PlayStation but it won’t let me log into my account can you help as can’t log in on phone to see what problem is
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Bassboy
(@Bass8oy) reported
@btsport hello your app is trying to rob me I oId for the Mike Tyson fight & it won't allow me to sign in keep saying no record! but I have already been charged help quick.
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Stu Mitchell
(@stumitchell92) reported
Think that was bad advice from Jamie Moore in the corner there Should have been telling him to put it on him. #btsport #btboxing
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jamie robinson
(@JamieRo37566961) reported
@GlennMoore7 @TheDesKelly @btsport True, from BT’s perspective, if they have the Saturday 1230 each week they are understandably not going to be happy agreeing to the champs league team never filling that slot, they want to attract as many viewers as possible.
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Jason milligan
(@J777asy) reported
@bt_uk what a absolute shambles your whole customer service team is. 4 hours on the phone over the last month to use and still the problem isn’t sorted. Anyone else find them shocking?
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Vicky Bridges
(@VickyDormann) reported
@bt_uk I have ordered the fight through your website but it’s not showing on my Sky Box Office as purchased and that I still need to buy it. Please help.
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stephen mcmullon
(@McmullonStephen) reported
@bt_uk Further more when Bt came to install my Bt Halo 1 they never sent the new Bt Halo Hub so the engineer had to use my old router. So is this a acceptable standard for a Bt service. The engineer couldn't even connect my home phone as its a copper feed 🤔🤔
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Eamon
(@Eamon58247537) reported
@GjamieJ @btsport Did you find a solution? I’ve got this
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Mrs Oneil
(@pamelaharriet) reported
@EE @btsport Yet again you have managed to disable my bt sports, spend hours on the phone to fix it and again now cant cast it to my TV even though i am paying for this service! The 3rd time this has happened... can someone from your customer care please contact me, i want a refund!
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Fmc🏆🏆🏆🏆
(@frankiemc96) reported
@GlennMoore7 @TheDesKelly @btsport So ill take it youll never use the excuse when england fail as usual at every tournament about the amount of games A tired and depleted team equals it up is not how the premier league sells its self around the world you ignorant fxxkwit
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Kevin
(@KevinSpurs) reported
@willidh @BTCare Won’t help, but at least you feel you did something :-)
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Jason milligan
(@J777asy) reported
What a shambles @bt_uk customer service is spent 4 hours on the phone and they still haven’t sorted the problem. Shocking. Anyone else have bother getting them to sort stuff ?
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Danny Williams
(@willidh) reported
@BTCare My home broadband is down. Your technical support is only open until 8pm. Your livechat agents are unavailable. I have Halo, which means that I have the "keep connected promise" but no way to get help. What should I do?
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Kevin
(@KevinSpurs) reported
@willidh @BTCare Was joking .. agreed that in lockdown world, broadband provider should provide 24/7 support. At least one has option of hotspot, or ‘phone a neighbour’ to hook to theirs.
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Vicky Bridges
(@VickyDormann) reported
@btsport I have ordered the fight through your website but it’s not showing on my Sky Box Office as purchased and that I still need to buy it. Please help.
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Michael Haddrell
(@michaelhaddrell) reported
@bt_uk broadband keeps dropping out. Is there a problem?