BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Sandbach, Batley, Huddersfield, Manchester, Halifax, Birmingham, Wolverhampton, London, Glasgow, Ashton-under-Lyne, Cardiff, Enfield Town, Pontyclun, Liverpool and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Sandbach |
Internet | |
| Batley |
Internet | |
| Huddersfield |
Internet | |
| Manchester |
Internet | |
| Halifax |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Yvonne 🇪🇺💙
(@YYvnn) reported
@bt_uk any outage in London HA7 area? No broadband for last 2-3 hours. Thanks
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Clare
(@CjLakin) reported
@bt_uk Huh? I don’t have any issue, I’m asking why you guys every few weeks keep asking me to pack up my hub and return it to you?
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Ultra
(@Ultr4Anubis) reported
@bt_uk Any idea on when you will address the nationwide outage at the moment?
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Caw04
(@caw04) reported
@bt_uk Was on the phone with BT and told 49 is the best this area can get, my parents can not stream disney plus anymore as our speed is too slow. What ******** has @bt_uk been doing to our speeds? They put the prices up and slow the speeds down. Glad i'm only paying 100 odd a month.
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Laurence White
(@lorenzoblanco15) reported
@BTCare any danger of the issues in BT28 being sorted any time soon? Was assured at 12.45 today that it would be sorted by close of business and here we are at 9.39 still without broadband, phone and TV. Working from home is going to be some craic tomorrow again ...
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Gally_LFC
(@garethallison) reported
@tigercubmum @bt_uk 15?! That's crazy?! Mine is still showing as 'expected fix time' of yesterday 6pm... and the only direct response I've got says 'sorry there is currently no update available on the fix time the incident is still open though'. I should say the same thing when my bill is due...
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Josh1234JJD
(@Josh1234JJD) reported
@KaiRossBest @bt_uk Is it just an issue for you or have you heard others have issues? Our WiFi just decided to stop for some reason. I don't think we are in the same area though.
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Gareth Dafter
(@Geethedaftone) reported
@bt_uk hi BT do you know of any current outage in NN11 postcode please? Or if our personal Internet is goosed?
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Anh Ly
(@_anhly) reported
@Kay_2901 @bt_uk Any update on this? Now the BT Service status page isn’t even giving us an estimate fix time or date. Will it be another nightmare of being no broadband for 13 days again?
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Lost Phoenix Gaming
(@lostphoenixuk) reported
So #virginmediadown This is why I've been hesitant to switch despite nice deals Being unreliable & VPN unfriendly is not worth any amount of savings Never had problems with @bt_uk, just need @WeAreOpenreach to upgrade exchange - only 1 locally not being upgraded to full fibre
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Chris Connor
(@DjChrisConnor) reported
Hey @bt_uk are you having the same problems that @virginmedia are having this morning? If not,let’s talk,I think it’s time for me to switch . #VirginMediaoutage
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Gary JJ Spate
(@GaryJJSpate) reported
@Wrexham_AFC Disgraceful of @btsport @TheVanaramaNL that the fans have been treat with such disdain at such short notice. Organisations forget that it's the fans that make the sport what it is but to them it's all about 💷 and screw the fans.
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Barry Cleminson
(@bazzaclem) reported
Hey @bt_uk, can you explain why I am paying £43 a month, but I cannot play my Xbox on WiFi in my house because the connection is so poor? Feels like my "guaranteed 500mb" download speed was all just a marketing ploy #worsethansky
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..
(@Lisarrrrrrrrr) reported
@virginmedia are shite!! At least twice in the last two weeks it has gone down in the west midlands. @bt_uk for the win! Not known it to go down ever and both up north and west mids. Fuming!
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Sol
(@SolSuleman) reported
@bt_uk networks down, no connection around Wf12. Any issues. I know @virginmedia IS down.
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Sandra Lewis
(@Sandiellewis) reported
@bt_uk last night (21:30) van turns up and puts cones in my road. This morning we're told to move car as they want to replace phone pole. Where was the notification of this work? Now we are without service. We work from home and need that service. We should have been notified. 🤬
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MMAvanDAN
(@MMAvanDAN) reported
typical @btsport not working when im actually trying to use their service. sort yourselves.
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Verified Jedi
(@LoZeno) reported
Hey @bt_uk , when will you offer anything more than 26 MB Internet in my area (Stevenage)? Because after today's @virginmedia outage I really need a new fast and reliable internet line.
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Jose Denan
(@1864wrexhamafc) reported
@Wrexham_AFC cost of living crisis and they pull this on fans who have already spent on arrangements... very poor this from @btsport @TheVanaramaNL
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Ben Chainey
(@dracohighpriest) reported
@btsport I've ordered Wrestlemania on BT sport sky box office, but I cannot record it. It will be impossible to watch the whole event in on sitting. Any help would be appreciated
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Dave England
(@DaveEngland75) reported
@bt_uk Thanks Sharon, I’ve tried that and it hasn’t worked. Note that I’m getting the same problem when logging onto the website on a different device so perhaps it’s a problem with my account?
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Clare Cook 💙
(@tigercubmum) reported
@garethallison @bt_uk 😡 my latest is "They have said we are due an update on Friday but with the bank holiday weekend I have a feeling the earliest will be 11 April. I'm going to open a complaint on the account here and see if I can get any update before this." !!! #BTBroadband #BTBroadbandHell
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ForestKing Insolvency Group
(@ForestKingInsol) reported
@virginmedia Never an issue with @bt_uk 👍🏼
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Percy The Prinplup 💙 🐀
(@pprinplup2) reported
No internet on #virginmedia? Go to @Plusnet instead! I've never been let down by their @BT_uk-backed broadband.
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Beardy™ 🏴
(@beardywxm) reported
@Wrexham_AFC Oh **** off will you @btsport this is a joke with no consideration for fans who have already made arrangements.
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M
(@CyborgMKII) reported
@bt_uk Why can I only make a complaint via phone? Where is the accessibility option to contact via email or chat?
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Goatmasterfunk
(@Goatmasterfunk) reported
@virginmedia WiFi and mobile data outage. That’s a first, currently tweeting tethered to @bt_uk #virginmedia #VirginMediaoutage
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Matthew Routledge
(@mjwroutledge) reported
@virginmedia thanks for the significant price increase - didn’t realise increased price meant you’d pull the plug on service. No doubt you will be giving all your affected customers appropriate rebates!!! 2nd time in a week had no service. Anyone got number for @bt_uk broadband?
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Rajesh Patel
(@samapur) reported
@BTSopenreach @bt_uk Understand telegraph poles need replacing but a bit of notice or even better a polite knock on the door to say line is going down. Not just cut the line. Lost an important work call, are you going to compensate me
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John-GM7PBB
(@GM7PBB) reported
@bt_uk Why are you charging your existing customers more for Broadband than New customers, £53 for 30mb down and 6mb up, new customers £36 for 46mb. Time to move from BT after many years.