BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Musselburgh, Bangor, Camden Town, London, Birmingham, Edinburgh, Newham, Cardiff, Llanelli, Northallerton, Sheffield, Loughborough, Bolton, Reading and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Musselburgh |
Internet | |
| Bangor |
Internet | |
| Camden Town |
Internet | |
| London |
Internet | |
| Birmingham |
Internet | |
| Edinburgh |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
kaz
(@caroline19237) reported
@bt_uk is there an issue with the WiFi in Helensburgh, been out for 2 days now
-
Jones Clouseau
(@Jones_Clouseau) reported
@bt_uk Ah.. another “deflected” answer similar to all the answers I had with your agents. How about I cancel this Halo service that does not do what you said it would? I am standing by eagerly for another deflected answer… and a corporate line on cancellation policy…
-
Peter Goodwin 🦐
(@petergoodwin92) reported
@bt_uk Trying to view my account on BT but it doesn't show anything. The page never loads, please advise
-
Liam
(@liampry0) reported
@bt_uk speeds are extremely slow
-
Jones Clouseau
(@Jones_Clouseau) reported
@bt_uk I have received a new mini hub. My point is… I kept the old mini hub, so I had the saftey net of this Halo service you provide…. You could NOT activate the old mini hub, so I’ve been lied to for the second time. So what exactly does Halo give me for the extortionate amount???
-
Hayati Yilmaz
(@komermezegrill) reported
@btbusinesscare Bt services its very poor their lost My tlf line and number nearly 9 months still not fixed all the time Saying next week but nearly 9 months and i am still waiting
-
Rav
(@covensky) reported
@bt_uk been trying to get through to your call centre as want to cancel my BT broadband, been stuck on hold for 25 minutes so far, any chance my call will be answered ? surely you can employ more staff instead of keeping people waiting
-
stacey
(@stacey06129090) reported
@bt_uk not impressed that my complaint has been closed with no contact from a manager as informed! Poor customer service from bt who are offering a terrible service
-
Jones Clouseau
(@Jones_Clouseau) reported
@bt_uk So will you confirm that I can “modify” this service without signing up to another 24 months with BT…
-
John 'Max' Maxwell
(@RuckinRugby) reported
@topoftheprops @thepaulwilliams I'd love to see refs interviewed in the week, much like coaches & players are. 5 mins, tops. Ref could have a short chat with #BTsport pundit & say, "with hindsight, i got that wrong. I'm human" or "IMO I got it spot on, because xxx". I think this would help the game immensely.
-
Steven Ness
(@ragnar0k___) reported
@JamesElliott93 @bt_uk Mine is a 9 day wait with the same problem, what a ******* joke of a service? 9 days to me says “you’ll get round to it” not “we’re on it now”
-
Desktop Genie
(@desktopgenie) reported
@bt_uk struggling to get caller ID reactivated on my 87 years old dads landline, and struggling to get any help from your website
-
mymelons
(@omsanddust) reported
@bt_uk Hi, I have been a customer for two years now. But recently, on the app, it's only showing my boiler contract. I have signed out and uninstalled the app, and the reinstalled it. All with no change. Any idea? I currently have a cause open with a person named Paul
-
DevonDad
(@Hutch_and_Sons) reported
WTF @bt_uk !!! I’ve just looked at my account and you claim I have ended my contract early (which I didn’t) and taken £580 out of my account at the time of the year when I am most strapped. This is the last straw and certainly not helping my recovery from a heart attack! @Ofcom
-
💕 LiloO 💕
(@liloo0907) reported
@bt_uk Hello guys, I still have the same issue with my Internet...it keeps crashing...Are you sure the engineer came to check it out?
-
mymelons
(@omsanddust) reported
@farr_win @bt_uk Mines has been ongoing for some time, too. Finally, I got someone who has stuck with me and is actually trying to resolve it. A lot of issues are around the lack of communication between advisors and also Openreach passing the buck. You need to get a case manager to help you
-
aditya🇮🇳
(@adi_00597) reported
@bt_uk Really sad and unhappy as you are taking 5 days to fix a broadband issue. How to do WFH .
-
Louise
(@louisesreading) reported
@bt_uk you seriously have the worst customer service and support of any company I’ve ever had to deal with. I have been battling with you now for 2 months. All I want is basic broadband and tv for my 70yo parents and you’re completely incapable of providing it
-
Jones Clouseau
(@Jones_Clouseau) reported
@bt_uk Send me a refund for a non existent service
-
DR
(@NotTheDoctor999) reported
@bt_uk No unfortunately I'm currently with @talktalk but if you can match their prices and plans you're pretty much guaranteed to take most of their business with just a miniscule amount of customer care thrown in to swing it!
-
Steven Ness
(@ragnar0k___) reported
@bt_uk want to tell me why it’s gonna take 9 days to fix a serious outage problem? Because 9 days to me tells me you just can’t be bothered and you’ll do it later, like seriously explain to me what takes that long, you could lay brand new cables in that time.
-
steve1999
(@stevemcnamara1) reported
@bt_uk engineer book for Friday 6th Jan for full fibre upgrade. Didn’t arrive, no contact with explanation. Complained and told I’d be contacted with 24hr. Still haven’t got a new appointment. Come on BT sort out your customer service.
-
hacker brains
(@Minat64682080) reported
@EmmaKennedy @bt_uk Let me fix it
-
Matthew Wilson
(@MatthewWilson84) reported
@btsport showing live crap matches before @WWESmackDown is really the worst
-
DR
(@NotTheDoctor999) reported
@bt_uk are your customers experiencing outages in M9 area or is it just @TalkTalk affected and seemingly indifferent about resolving the issue with any urgency?
-
Mario Carroll
(@MarioCarroll1) reported
When @bt_uk tell you to fix your interent issue using a product you were never given, so you question the contract you were forced into taking and they hang up.... lucky my contracts up and I can leave.. which cancelling with you was by far the smoothest part of this
-
DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
@bt_uk Despite being told at 1pm that problem is sorted, broadband goes down again at 8pm. Text service says incoming line is fine so it must be our router, but your online fault checker says there is still a problem. Told to ring back tomorrow at 8am. Not good enuf, sort it out !!!
-
Jones Clouseau
(@Jones_Clouseau) reported
@bt_uk So I’m refunded for this non existent service??
-
Jones Clouseau
(@Jones_Clouseau) reported
@bt_uk “Assessment”, “Advice you further” more of your customer service gobbledegook… And for the record you nor the agents I spoke to DO NOT “understand your frustrations” of your customers. All you care about is PROFIT Please confirm when you are going to pick up TWO of yor mini hub
-
Daisy デイジー 🌼🏴
(@llygad_y_nos) reported
If anyone could advise me about writing to an ombudsman I would appreciate it. And if @BBCRadioWales fancy a segment on how impossible it is to get @bt_uk to fix your broadband in rural wales do let me know 👀