BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Minehead, London, Southend-on-Sea, Croydon, Leyton, Cwmbran, Leeds, Wareham, Hackney, Ludlow, Barnsley, Colchester, Manchester, Camden Town and Hanwell.
| City | Problem Type | Report Time |
|---|---|---|
 Minehead |
Internet | |
| London |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Croydon |
Internet | |
| Leyton |
Internet | |
| Cwmbran |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@bIaderunner82) reported
@bt_uk Hello. Just a quick tweet regarding cancellation of Now TV add-ons, and my billing. 1. You need to make it easier to navigate your website to cancel add-ons, I got Sky Cinema for the holidays, it took me ten minutes to cancel it. 2. Billing, I need specific due dates.
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⚓️LUCҜβΔΩ⚓️
(@Luckbao) reported
@WeAreOpenreach and @bt_uk combining once again to offer the worst customer service. How is it acceptable to have to wait a week for service to be connected People still need to work. Unable to speak to anyone on the phone
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tom b
(@TDBuckles84) reported
@BTCare as a current @EE BB customer do offer a service which allows you to switch as now need the TV function which EE dont offer.
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Sabrina
(@Bean1111) reported
Anyone elses phone line and broadband still down since the lightning last night in Fermanagh? #btbroadband #fermanagh #nointernet @bt_uk
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Dan Foster
(@DanTheMan_709) reported
@bt_uk Why are we waiting?! 😴 internet seems to have been rather slow the past few days in Mountsorrel are you having higher usage than normal because of Christmas? Disappointing seeing as I pay extra for fast broadband...
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Dan
(@DanLcfc1996) reported
@bt_uk im having connection issue with my ps5 in games im connected to a bt booster with a cable any ideas
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Matt Rogers
(@bliprogers) reported
@bt_uk Thanks but of course its open, you haven't fixed it! Excuse my scepticism but If you scroll back through messages I have been promised calls many times and these never happen unless of course I spend literally HOURS on the phone to you to find out things havent moved, yet again!
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jason white
(@jasonwhite73) reported
@bt_uk Bollocks to you this Christmas with ya shitty service 😡
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Stephen Toner
(@Stephentoner88) reported
@bt_uk 3 times I've been cut off on online chat we asking a simple request of a date of bill change, had this issue ongoing for months with endless account charges when they can't do a simple instruction, getting p***ed off with anxiety starting to set in over this! SORT ITTTT
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AP 🇬🇧🇮🇳🇹🇿🇿🇦
(@Villiers076) reported
The only issue with watching #AUSvIND on @btsport is that some of the graphics e.g tables etc are not shown, so you don't know what the commentators are on about Going to have to switch to @FoxCricket
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Matt
(@upthesaints) reported
@bt_uk So since ios14 im like others struggling with wifi. Ive got a smart hub 2 which i paid for. Im a longterm bt internet user (twenty years) I dont mind extending current contract still has 1 year. Im looking for a bt disc wifi to help wifi dropping issue.
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Jeanette Clement
(@clementcreate) reported
We have vacancies for Service Designers and User Researchers @bt_uk @ee and @plusnet with salaries from £45-65k. You will need at least a few years experience practicing these disciplines.
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Matt Bragg
(@mattbraggcomedy) reported
@bt_uk I have an urgent email issue, my accounts been suspended due to suspicious activity and I can’t get back in due to problems with security questions. I’ve tried phoning, been on hold for 20 mins both times before it’s just hung up on me. Can you help please.
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Tristan
(@trispretty) reported
@CallumHeinrich @bt_uk While I don't need/have a landline, I have used @Hyperoptic for years. So little downtime that I can't recall any. Quick responses to teething problems early on. 1Gb up & down. 100% can't recommend enough
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Klueless Klopp
(@KloppKlueless) reported
@bt_uk Of course there’s problems with the service. BT made Liverpool play at 12.30. Now jota is injured. Also I pay for 100mb internet and I’m lucky to get 20. As soon as the contract finishes I’m getting virgin
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J Woods
(@Jonny_Thunders) reported
@ThreeUK @bt_uk this issue is affecting all calls to BT landlines from Three mobiles on the whole Cherry Hinton exchange in Cambridge. Thousands of your customers & businesses will be affected
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Ben Jackson
(@MrBenny10) reported
@bt_uk why is it so hard to get anyone to rectify a problem!!
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⚓️LUCҜβΔΩ⚓️
(@Luckbao) reported
@bt_uk It’s not an order open reach won’t come and fix the phone line.
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UKsFLAMEZ
(@uksflamez) reported
@bt_uk How can you say ‘only BT’? If you want to advertise, at least do it right! I have reliable WiFi in every room. And I still have reliable WiFi 2 doors down from my house.. I’m not with bt.
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June Larner
(@LarnerJune) reported
So @btsport - we have been having conversations for more than 4 months. We did not renew our contract with you but you continue to charge us every month for BT Sport. When will this stop before I have to cancel my home phone with you too
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⚓️LUCҜβΔΩ⚓️
(@Luckbao) reported
@bt_uk This is a residential line but due to Covid we both work from home. It’s not just our house it’s a lot of houses I don’t know why they can’t fix it on a bank holiday. I pay you for internet and you outsource to open reach
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Natalie Smallwood
(@Natnatnatters) reported
@btsport disappointing customer service today. Bought the app for £25 by accident when I wanted the channels on the tv (which I also purchased) for another £15 and BT happy to let me pay £40 and not change it for me...I’ll cancel the lot
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Sarah
(@ThicciDragon21) reported
@bt_uk telephone and internet wires have fallen off my elderly / vulnerable uncles house and landed on his car. He is getting no help on the phone please can I have urgent assistance?!!
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lloyd baines-davies
(@lbd68) reported
@Daylio1970 @bt_uk @SkyHelpTeam Where are you going to live? More importantly what are the water authorities going to do about the flooding issue? The housing developer needs to answer questions on why they built there without suitable drainage
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Gothemightypies!
(@Upthemightypies) reported
@jimburbs @btsport @premrugby Spelling errors don't make my point invalid, or your argument valid
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alasdair fleming
(@alasdairflemin1) reported
@bt_uk Awww thanks...a copy-paste reply. Here's the already raised, 8 day old complaint numbers...how about BT resolves these before asking for the same details again. VOL013-549937166178 VOL013-547964570672
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David Coleman
(@DavidColeman33) reported
A simple home move... No problem with @SkyUK TV. But @BTCare? Oh my word! Move order put through 3 times after failing twice. Broadband switchover late. Now they're telling me I have a working copper telephone line but there's no copper on the premises!
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Matteo Chicarella
(@Matteo_UK) reported
@bt_uk We were going to switch to BT but we got a better deal elsewhere so we cancelled the order we placed the same day, less than 2 hours later, even though we never used the service it still shows as an account we opened then closed on my credit report? How do I get this fixed
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Colin James
(@ColinHFJames) reported
@bt_uk our broadband is so slow its unbelievable
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Sabrina
(@Bean1111) reported
@bt_uk Ok so the phones not working either, how can I DM so the details go to you?