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BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

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Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 65% Internet (65%)
  • 14% Wi-fi (14%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Telford, Glasgow, London, Hammersmith, Birmingham, Cheltenham, City of London, Southall, Newcastle upon Tyne, Hackney, Uxbridge, Croydon, Kendal, Bath, and Dublin.

CityProblem TypeReport Time
Telford Phone 2 hours ago
Glasgow Internet 3 hours ago
London Internet 5 hours ago
London Internet 5 hours ago
Hammersmith Internet 7 hours ago
Birmingham Total Blackout 8 hours ago
Full Outage Map

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Illtydeyes
    Rob (Furbs) Furber who will K.B.O (@Illtydeyes) reported

    @bt_uk When oh when are you going to FIX your on line software to tell me what my options are for upgrading my Broadband agreement. You have been saying for a YEAR your options didn't load this time but we're working to fix it? #Shambles

  • madmax889
    madmax889 (@madmax889) reported

    @bt_uk So I have to pay to call you on a premium number from a non bt mobile (I don’t use the landline with you) for an issue your end as never had a problem logging in before.

  • RMhuiris
    Roibeard Mhuiris (@RMhuiris) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk Important to add, and what makes it even more insane, I personally contacted their Chief Executive because the BT brand I buy my broadband service from (my contractual partner), had their complaints rejected and told me to do so. There was nothing further they could/would do.

  • iMcKenzied
    (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported

    @bt_uk I had a long conversation with @bt_uk the other day. I was told to wait til the new residents have taken over on the 28th after which I’ll receive a final bill. Why are you charging twice for this service for 7 months. I’m astounded it’s even legal. And why take payment before?

  • Emma_coyne73
    Emma (@Emma_coyne73) reported

    @bt_uk why do you not notify your customers via text when there’s a fault in the area? All other companies do, water electricity etc so why can’t you. Broadband been down all day & not a word from yourselves to your customers

  • Walesguy2
    Mark (@Walesguy2) reported

    @bt_uk Paying a bill should be easy. Automatic. Why do you make it so difficult for your customers? I’ve already spent an hour on this tonight. And your complaints page wouldn’t upload. Funny that. You think I have that time to spend on a **** company that can’t organise itself?

  • alreetson
    namecantbebrank (@alreetson) reported

    @bt_uk @MoneySavingExp @MartinSLewis Hey, I tell a lie. She received a cable by post that arrived the day before people came to wreck one of her utilities. Where is the recompense? Where? Where is the thought in the process that stops this from being a long-winded problem for people again and again.

  • RMhuiris
    Roibeard Mhuiris (@RMhuiris) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk 👇I have never met a bigger bunch of morons and incompetents. Absolute shysters and charlatans:

  • Annette62702479
    MumOfASwiftie (@Annette62702479) reported

    @KookyKym @bt_uk I’m on the BT900 (guaranteed speed of 700) and get less than 100 most days. No issues according to BT. Am still in contact with them to try and resolve this.

  • btbusinesscare
    BT Business Care (@btbusinesscare) reported

    @ReformedMr @bt_uk Hi, I'm sorry to hear what is happening. We'd like to help. We've sent you a DM now. Thank you.

  • GFX2001
    Ian Robson (@GFX2001) reported

    @bt_uk BT Message Chat is less than useless. Just spent 30 Minutes trying to get the "Free Speed Upgrade" promised when I upgraded to Full Fibre but not received. But the Chat Bot ignores everything you type in and just asks unrelated questions before saying it can't help.

  • Nunney2584
    Kati (@Nunney2584) reported

    @bt_uk Hi, my internet has been down all day and it's driving me crazy. I've unplugged and restarted the router and it still has a yellow light flashing and a red 'off' light on. I don't watch terrestrial TV, I use a fire stick for everything and I'm running out of mobile data.

  • TheWizYouTube
    The Wiz (@TheWizYouTube) reported

    @MadMonkeyGroup Crappy BT INTERNET!! @bt_uk full fibre is worse than the previous cheaper package we were on! £48.99 for nothing!! Called them, still bad... Probably best to look elsewhere where and cancel BT soon as possible!!

  • PetecoleO
    @CyberHusky (@PetecoleO) reported

    @bt_uk Given up waiting to discuss issue you have caused! Will remember this at contract renewal time.

  • Forex_trader_4u
    Macro Bielsa (@Forex_trader_4u) reported

    @bt_uk why do you make it so hard to cancel your products. It’s a disgrace and should be investigated by the CMA. Spent nearly an hour trying to find and then cancel my internet. Scum

  • MeahCarl
    Carl Meah (@MeahCarl) reported

    @WeAreOpenreach @bt_uk @EE your service is absolutely pathetic 👍

  • LesleyT88
    Lesley Talbot (@LesleyT88) reported

    @bt_uk your customer service is terrible! This issue still hasn’t been resolved! Told this morning that your executive customer care team would contact my mum to discuss the issue as a priority and she still hasn’t had a call! Paying customers are clearly not a priority to you

  • SemiEssessi
    Sem Essessi (@SemiEssessi) reported

    @bt_uk your customer service has gone right down the drain. your entire automated system is made of options that assume a million things that are not true for me. its just infuriating and you keep wasting my phone credit by failing to do basic back office jobs. call me ffs.

  • Ingleton_ian
    Ingleton Ian (@Ingleton_ian) reported

    @bt_uk Living in her own, remote location and currently no access to emergency services of she needs them.

  • StefanFerrol
    👀 (@StefanFerrol) reported

    @_mowgli73 @bt_uk Mines down too and I’m very much in contract

  • neil_huntingdon
    @neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported

    @bt_uk @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.

  • HelenWakelam
    Helen Wakelam (@HelenWakelam) reported

    @bt_uk how do I get to speak with someone on the helpdesk about a broadband fault instead of dealing with a dreadful bot over text - disgraceful service?

  • JimSpenceDundee
    Jim Spence (@JimSpenceDundee) reported

    Over the last few three weeks I did what I thought was the decent thing and allowed workers from @WeAreOpenreach @bt_uk and their contractors, to access my property to check two poles, which were NOT on my property, but in neighbouring properties where access was awkward, but not impossible. This below was the resulting damage from a wire attached to my house to a pole outwith my house, as they worked on it. I’m now expected to fill in a lengthy explanatory form and seek private estimates to repair it, before returning the form to their lawyers. This costs me time and effort for a problem not of my making.

  • alreetson
    namecantbebrank (@alreetson) reported

    @bt_uk Since Tuesday, it's been an exasperating experience trying to understand what has happened and why. Her annex is now effectively redundant and she is confused about if she is, post-takeover, a BT customer or a Plusnet customer, and keeps getting stonewalled on the phone.

  • SemiEssessi
    Sem Essessi (@SemiEssessi) reported

    @bt_uk learn how to manage an account database. not being able to change the e-mail address back when you changed it in error... thats some high school level computer problem, not a real one in the real world for a megacorp.

  • ColinWBurns
    Colin Burns (@ColinWBurns) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk Spineless from those who did the damage. Whatever happened to being honest and owning up to one’s mistakes?

  • jueandgaz
    Julie Chrimes (@jueandgaz) reported

    @btbusinesscare I’m sick to death of trying to get my issue solved, 6 months and you still haven’t sorted it, shame on BT Business 😡

  • ReformedMr
    Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported

    @bt_uk After yesterday’s direct messages with one of your employees I thought this problem would be resolved. Unfortunately, that is already been dashed by your total ignorance not to help after you promised me you would help. It would be elevated to a higher level . Nothing.

  • darrenwhitehall
    Darren Whitehall (@darrenwhitehall) reported

    @bt_uk my mother phone line has a fault and it is not working I have brought new phones and this has not changed the issue. I need help as my mum has dementia.

  • techboouk
    TechbooUK 🔥 (@techboouk) reported

    @bt_uk Your service is so trash that I'm gong to pay off my subscription and find another provider. Twice in the past three months you have messed with my account, first time took six weeks to resolve and today yet again its gone down. Utter trash.