BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Hackney, London, City of London, Newport, Bedford, Gloucester, Croydon, Godalming, Bradford, Harringay, Wellington, Glasgow, Blackburn and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| City of London |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Ellis
(@mellis737) reported
@bt_uk Way you could advise YOUR customer correctly???!!!
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LadyGameGun
(@LadyGameGun) reported
@bt_uk Is there an issue with emails? I have an error message asking g me to verify my account. I have been on hold for a while.
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Leyton Jones
(@JNZY007) reported
Why are some customer service chat experiences so poor! Just contacted @bt_uk and they wanted my account number to proceed, even though I started the chat from my app (which I logged into)! Absolute madness!!
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Andrew Beardsley 🏳️🌈🇬🇧
(@andyb_1981) reported
Two examples of customer service. Call @SkyUK explain recently single & need to reduce bills. Amazing service & sort new deal. Same call to @bt_uk @BTGroup usual poor service. Can’t help. Nothing can do. If want to leave will have to pay fees! Which one is focused on customer!??!
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Manor Farm Shop
(@manorfarmshopuk) reported
I take it back @BTCare are not the worst for customer service, this award goes to @WeAreOpenreach To be honest not much in it but open reach just beat BT by a whisker
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Hazel Thomas
(@hazelthomas5) reported
What a nightmare @bt_uk cut off our internet in error - wrong property as we had two accounts, totally their fault yet they can't rectify till 8th August. Countless phonecalls and promises of a call back, never happens and guess what, no complaints dept. Disgusting.
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Piotr Jagodziński
(@pjagodz) reported
@bt_uk Brilliant! That is so very helpful! Are you going to compensate for the disruption in my work? Is it okay if I set up a cut off point for it (like the one you send via text)? Also, please stop this insincere apologising . The broken record technique does not work.
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Flaneur on the Streets 🇮🇪 🇺🇦
(@LDN_Streets) reported
Will that didn't take long, did an internet search for new broadband and now have these cold calling me. @bt_uk @EE Just lost me as a customer. 👋👋 Bye-bye.
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Michael Ellis
(@mellis737) reported
@bt_uk You cannot even tell us what work still needs to be done to accomplish this!! It’s awful and you have no idea if the impact this has along with extra costs we incur because we don’t have a decent Wi-Fi network. I’m so bloody angry…
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Chris Goddard
(@CAGgoldenoldie) reported
@bt_uk Did you know you have missold my elderly mother (91) an exorbitant Internet package and now you're demanding over £500 to cancel the contract? Shame on you.
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Dozer
(@DonJoshyT) reported
I don’t know if there’s awards for terrible customer service but I’d like to nominate @BTCare and @WeAreOpenreach told 4 hours to get our internet back online…6 days ago. Not so much as a courtesy call let alone an answer for what’s wrong or why it’s taking so long
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Sabrina Pace-Humphreys
(@sabrunsmiles) reported
Has anyone local - #stroud - been having major issues with @bt_uk broadband over the past few days?! Can’t seem to get through to anyone about it either….
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Ross
(@Rossva1189) reported
Been a @bt_uk customer for over 20 years. Finally switching provider as can get x10 the speed for less £4 a month. Now find out I need to pay £7.50 a month to keep the email service I’ve had from them for 20 years. This is absolute robbery @bt_uk . Talk about anti competition !
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MummaShreeve
(@RachelCShreeve) reported
The only thing you can rely on @bt_uk for it appears is to let you down. 🥲
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Sabrina Pace-Humphreys
(@sabrunsmiles) reported
@bt_uk I actually can’t as I don’t know what my landline number is as I’ve never used the landline
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An7h0w50n
(@an7h0w50n1) reported
@bt_uk I've had enough of this company forced me to pay my bill 2 days after moving then they said I was being given a hotspot but never did rung up this morning and now want 110 quid for a credit check total bs I don't recommend to anyone been without internet for 2 months now
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Melinda Haskins
(@mellhaskins) reported
@bt_uk internet is currently down in my area TA10 any clues as to why?
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Laura
(@floggerlaura) reported
@bt_uk Internet connection keeps dropping intermittently plus a landlines problem. Nothing showing as an issue in area. Trued online diagnostics and it just kept asking the same questions. Can you help please?
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Piotr Jagodziński
(@pjagodz) reported
@bt_uk is your customer service always that bad? No internet since Friday and next 2nd appointment to fix the issue for Wednesday evening? Is this the customer experience you’re on about on TV?
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Nick
(@_Nick_James) reported
@bt_uk can you tell me how long the internet is going to be down in the S74 area?
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Balmain
(@Balmain52091746) reported
@btsportufc @btsport I have been Betting and winning good money with the help of @betting_pro4 get sure and Guaranteed tips
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Michelles Reading Adventure
(@Fitzy2793) reported
Hi @bt_uk , I get that sometimes things prop up and appointments have to be ‘moved back’, but it’s not great customer service to not give me a new date! I WILL NOT be paying for these extra days of no internet, which WILL impact my work!
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Michael Ellis
(@mellis737) reported
@bt_uk Openreach are telling me that they cannot update me - I am your customer, you pay them to do this work. The fact you cannot get updates from them until October is an absolute disgrace. We are so angry with this whole process - both companies have awful customer service.
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andrew rawstron
(@scienceboy7) reported
If anyone’s having issues with #BTmail on Apple or other email clients, check if you’ve set up 2FA in BT. I think it’s stopping 3P clients from working correctly. The guy I spoke to from @bt_uk yesterday told me it wouldn’t but, the proof of the pudding… Views?
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Kate Morris
(@KateMorris1) reported
@bt_uk Our Wi-Fi is not working?
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Stuart Duff
(@duffy1972) reported
@farmerThomo Ironically @bt_uk owns @EE and have never offered a package deal
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𝕮𝖔𝖙𝖙𝖔𝖓𝖜𝖔𝖔𝖑𝖍𝖊𝖆𝖉
(@Cottonwoolheadx) reported
@bt_uk is down in Lanarkshire any timeframe on when it will be back up ...
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Jay Macfarlane
(@Jay__Macfarlane) reported
@bt_uk Internet stayed very slow that day, but after resetting router it was fine the day after. Must have just been a blip or something, but it's all good now :)
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Greg Wride
(@erngw) reported
@bt_uk why is it taking so long to fix the landline fault in peasedown st john ?
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Piotr Jagodziński
(@pjagodz) reported
@bt_uk He was but the issue is outside my home. I was told that another engineer will be send on Wednesday. That’s 5 days for what seems to be a simple issue. I see BT vans outside my house all the time (including this morning). I was told that I can pay more to have back up. Ridiculous