BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Wembley, Croydon, Barnet, London, Hackney, Edgware, Southwark, Manchester, Wallasey, Ilford, Leicester, Felixstowe, Bedford, Bristol and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| Croydon |
Wi-fi | |
| Barnet |
Internet | |
| London |
Internet | |
| London |
||
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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LordFlab
(@LordFlab) reported
I finally understand the "Berlin/German Internet" Bro what ********. Can I send my @bt_uk over here?
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Perky by name
(@Bilkomark) reported
@girl_tinder @bt_uk The two times in my life when I thought I actually may have a heart attack were caused by @bt_uk! The worst customer service ever. Caused mainly by the split with open reach.
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Chris Goddard
(@CAGgoldenoldie) reported
@bt_uk A few days ago you agreed to cancel my 92yr old mothers account on 21st August. Now, we learn, you're disconnecting her tomorrow 5th August. This will leave her unable to call for help. Tried to get this sorted over the phone but unable to resolve. What is going on?
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Sarah 🇮🇹🌹#WearAMaskYouStupidBastards
(@sazmeister88) reported
@bt_uk hi, for months now when people call our landline it'll say "number not recognised" but then it'll start working again, half our calls aren't coming through, my parents have spent hours ringing BT on various occasions but nobody has managed to fix it, any ideas? thanks
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Kai
(@NoteOfKai) reported
@RichieUK_TTV @bt_uk Another reason why I went with a different provider outside of any Openreach network entirely, earlier this year. I was barely getting 30Mbs on their network but now I'm on 300/300 for half the price!
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Francis
(@h82fran) reported
@girl_tinder @bt_uk Had issue too when my went, engineers antics were suspect. E1 came with tools to do half job, not any eventuality. E2 came & promptly said I finish so soon so can’t do all work today. Proceeded to repeat E1 work instead of what he could’ve been doing. Took 3visits to fix
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Noamson S Pillai
(@NSP_Gooner) reported
2. So I decided to cancel my @bt_uk contract and move to another provider offering full fibre in my area. I was already out f my 24 month contract and on a rolling plan. The call to cancel my contract was made on 29th July (after 2pm).
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Jordan
(@Jordan86072713) reported
@bt_uk @btsport Fix my internet connection you're effecting my job! I can't work from home if I've got an unstable connection what on earth are you playing at! This is a problem from your end and clearly many others are having the same issue what is going on ?
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Nick Moulsdale
(@nickmoul) reported
@bt_uk Well BT failed again. Still no landline and not till Tuesday next week. Such fabulous service. I’m 71 and at risk and BT have cut off my landline since 1/8/22. I’ve nearly lost my number of 36 years. And 3 dates to sort have failed. Wonderful service, NOT.
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Noamson S Pillai
(@NSP_Gooner) reported
17. It feels like the moment one decided to leave, no matter how long they have been your customer, @bt_uk starts treating them like crap. Loyalty doesn't mean anything to them. I just can't wait to send the new @EE sim back as I don't want to be dealing with them anymore.
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chantelle
(@HerNamesLolly) reported
@bt_uk So how do I fix this?
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Kevin Ashton
(@chefkevinashton) reported
@bt_uk Aled We booked this 5 days of #BTWifi as a stop gap measure as we have just moved. My wife tried using her work laptop and again she kept losing the signal. In the end she used her work's smart phone to set up her own hotspot which was more reliable #BTPOOR
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steven woodford
(@stevenwoodford) reported
@girl_tinder @bt_uk TG this is disgusting customer service and having to pay for a service your not getting is unfathomable there is no accountability is there
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AetnarBrog
(@AetnarBrog) reported
@virginmedia @bt_uk virgin man just cut off all her landlines less one.Single elderly person kids phone her at night fm Aus/NZ needs but doesnt want modem on all night, VM has cut old BTlines & wrecked her secure social emergency connections.Its CRAZY. Must run upstairs use phone
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Muhiyudheen Kn
(@KnMuhiyudheen) reported
@PSDartis @TimelineCR7 @btsport He conquered all league. So no problem man. This time he conquered the europa league & premiere league
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Hattikins 🇪🇺🏴
(@HatteeHat) reported
@girl_tinder @bt_uk I’m sure they’d miraculously get in touch if you stopped paying. Imagine if *everyone* who is locally affected stopped paying - bet it’d suddenly become a priority for them to sort then. @bt_uk be ashamed of your poor service 😡
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ixurie
(@ixuriee) reported
@bt_uk Would really appreciate if my internet stopped going down randomly while I’m finishing my results for quizzes which have taken over an hour. I then had to wait two hours for it to come back up. I’m underground, the internet is the only thing I can use down here. 🙃
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Rowin
(@Rowinwan1) reported
@MikmerLoL @LordFlab @bt_uk If you're with Telekom it's mostly fine yeah, also never really have issues other than the rare internet crash like once every few weeks for a few minutes
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Rob Padley
(@rob_padley) reported
@girl_tinder @bt_uk A similar thing happened to me with Sky. Turns out you're automatically entitled to compensation for each day without service, which takes the edge off but still a nightmare dealing with those fools
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Rob Padley
(@rob_padley) reported
@girl_tinder @bt_uk A similar thing happened to me with Sky. Turns our you're automatically entitled to compensation for each day without service, which takes the edge off but still a nightmare dealing with those fools
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Mikmer
(@MikmerLoL) reported
@LordFlab @bt_uk People warned me when I moved there, but I legit ended up having small problems 1 hour every month maybe. The rest of the time I had 0 problems and better ping than in DK
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Perky by name
(@Bilkomark) reported
@bt_uk They were past issues if you read the message properly. But why doesn’t it surprise anyone that you didn’t?
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Annabel Morgan
(@Annabel_m) reported
@bt_uk when I download emails to my iPhone they are garbled and every email has the same content as the most recent one. Can you help?
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.
(@marrinlr) reported
@btsport Newcastles biggest problem is something money can’t fix - geography.
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Sam.🍿
(@samcroghan7) reported
@LordFlab @bt_uk what’s so bad about it? bad internet enraged me
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The Angry Dwarf 💙
(@AlanB_UK) reported
@bt_uk So to answer my actual question, because you seem determined not to: "Sorry Mr Angrydwarf, we withhold information on the size, scale and geographic spread of any outage, because screw customers"
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Paul Sheppard
(@PaulShe18936171) reported
@bt_uk Still nothing this is a joke day 11 now NO wifi or tv bt your customer service is shocking!!
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sophie Jane
(@sophiej1115) reported
@bt_uk reported loss of internet to you on 22/7. Promised it fixed by 28/7. I offered to pay for an appt but still told we keep being missed as low priority. Now another week later no internet, no call and my partner self employed remote worker! Pls help.
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Noamson S Pillai
(@NSP_Gooner) reported
15. disconnect after 7 days. He did not have a clear answer to that. To me a 30 days notice is that service will be live for 30 days. Trusting @bt_uk's 30 day notice, I had opted for an activation date of 30th August with the new provider. Now I am left with no internet access.
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Tired and Weary
(@Dddsishahshc) reported
@the_real_iain @btsport Never had a red card at Fulham. Embarrassing knowledge there