BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, London, Totnes, Birmingham, Croydon, Rochester, Morecambe, Sutton Coldfield, Aberdare, Chertsey, Chatham, Bristol, Batley, Dunstable and Bedford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Totnes |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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I’m president elect,no I’mPresident elect
(@StewartPinner1) reported
@TalkTalk Well that proves the point I was saying I wish I had chosen you and not @bt_uk as my provider. Ironic you replied to a complaint about @bt_uk and they haven’t bothered. Not that I’m the least surprised they couldn’t careless. I will use you next time for sure.
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Septimus McClonk
(@clm2071) reported
@susiesooze @bt_uk I have the same email. It gives no info about what channels are going, no info about what happens if you do nothing. Links to taking out a new 24 month contract or cancelling without a fee....it really is very poor, reads as if you dont value your customers
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My view of my life
(@myviewofmylife) reported
@bt_uk Yes Aled I do. Was promised the issue would be resolved Saturday and it wasn’t. Was then promised it would be resolved yesterday and it wasn’t. I was then promised a call today that didn’t happen, I’m impressed at the sheer level of incompetence!
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Julian
(@JuFitJuJu) reported
Now taking side bets on IF the new @bt_uk router is going to start working......was this morning before the engineer came and ‘boosted’ our signal....lost it more like
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Thomas Lister
(@ThomasLister01) reported
@bt_uk are the worst broadband providers ever! Sign you up to a super new deal with guaranteed Wi-fi yeah you get Wi-fi and internet for a good few hours a day absolute joke! They will ruin our family Christmas far more than Boris!
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Alan Peters
(@abp_arsenal) reported
@bt_uk That is exactly like we get when we try to stream anything. Guess what, we are with BT. Cost to fix? £78000, they say.
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Jack-Dog
(@JackDogAiredale) reported
from
Busbridge, England
@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.
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Susie Roberts
(@susiesooze) reported
@bt_uk But I don’t understand how much more I will have to pay & what I have to do. Is there anyone who can help please?
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Cherry
(@Cherry54820565) reported
@RuthieeL @bt_uk I really need your help 😭😭😭
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Nikki Walker
(@njcarr) reported
@bt_uk why make a family go without broadband for over a week promising to connect our new service by last night only to fail to deliver? We went with you due to the customer service yet so far its massively disappointing and husband is still on hold 30 mins later #fail
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Alison Johnstone
(@alijohnstone3) reported
@bt_uk I can’t work from home and delayed broadband now to 31st Dec. Surely open reach can help you out we were originally promised 23rd Dec to call me didn’t service has been awful and then I get a new two year contract sent to me really ?
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Matt Long - Actor/Producer
(@MattLong1980) reported
@GlynisSpencer @bt_uk At those prices perhaps they can afford to fix my non working phoneline which is still broken after 3 weeks due to their systems cockup.
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Bret Margieson
(@margieson13) reported
@bt_uk hi my line was supposed to be activated yesterday and you text me saying it was up and running but my hub is still flashing pink and has no internet. Please help I need this desperately for work
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🇬🇮 Darren Crisp 🇬🇮
(@pastyman72) reported
The Jean-Marc Bosman documentary with @teamginola on @btsport is a must watch. That poor man sacrificed so much for his peers. Financially and mentally. Such a sad story. He deserved a much better outcome.
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Heather Watson
(@he4therw4t5on) reported
@bt_uk ...apparently complaints shouldn't go on any longer than 56 days? Hmmmm? We've lost track of the telephone calls (most averaging at 60mins plus) text messages/orders which mysteriously disappear/ engineers who fail to turn up...
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Brookes at 93
(@AtBrookes) reported
@bt_uk @WeAreOpenreach yet more failed promises. How can a house move go SOOOO wrong! Still no functioning landline, still empty promises, still no resolution! What a shambles
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Natalie Russell
(@Natalie3799) reported
@bt_uk ongoing fault with throughput issue, STILL waiting for callback from Paige M @ Liverpool office despite numerous requests. Ongoing for a month now - please CALL US BACK.
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Heather Watson
(@he4therw4t5on) reported
@bt_uk escalated concerns to complaint. Promised fibre to the premises yet. We've just checked on @OpenreachHelp website where it says only to cabinet! (Did i mention BT Still charging us fibre to cabinet since Oct?)
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Shahid Iqbal Khan
(@shahidiqbkhan) reported
@ManiDosanjh89 @VodafoneUK I'm having the same problem with @bt_uk in the Walmersley area. Their update says it will be fixed by tomorrow but I hope it doesn't take that long.
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CALLUM HEINRICH
(@CallumHeinrich) reported
@bt_uk YOU ARE JOKING. THIS IS THE WORST CUSTOMER SERVICE HAVE EVER REVIVED. YOU HAVE TURNED OFF ALL OUR COMMUNICATIONS WITH NO AUTHORITY FROM US. WE HAVE PAID FOR ALL OUR SERVICES AND YOU HAVE JUST TURNED THEM OFF.
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Nicole 🌼
(@niccshortt) reported
@bt_uk Yea it is. It’s been down all day from 8am
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Chris Lord
(@chrislord) reported
@bt_uk @btsport is BT Sport free to watch on the app for fibre customers? I am sure I read it was but can’t login to the app? #btsport #btfibre
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Susie Roberts
(@susiesooze) reported
@bt_uk It is a letter not an email. It’s very confusing & gives no advice at all. I’ve been a BT customer for many years & do not expect to have to change things & therefore pay more in the middle of my contract. Surely you should be aware of this letter that has been sent to customers?
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Heather Watson
(@he4therw4t5on) reported
@bt_uk Award for WORST service!We have been trying unsuccessfully to get fibre into our new home. BT unable to coordinate this. Cut us off. Made promises they didn't deliver.Charged us for service not provided. We need decent broadband for two IT professionals working from home.
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Matthew Aston
(@MatthewAston8) reported
@bt_uk That would help thanks
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Dan
(@DanLcfc1996) reported
@bt_uk im seem to be struggling with Internet connection problems can u open dms with me
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CALLUM HEINRICH
(@CallumHeinrich) reported
@bt_uk this is hands down the worst customer service I have ever received. So we are moving house in January and apparently the people moving into our house have switched the line to theirs? with no communication on to us? And THEY HAVENT MOVED YET.
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Septimus McClonk
(@clm2071) reported
@bt_uk @susiesooze Its says to cancel. Top customer care there @bt_uk real focus on customer retention
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CALLUM HEINRICH
(@CallumHeinrich) reported
@bt_uk are you joking. You have just switched off all our internet and landline WITH NO COMMUNICATION because the people moving into our house(IN JANUARY) have taken over our account. BT YOU ARE THE WORST. WE NEED THIS SORTED TODAY.
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Bret Margieson
(@margieson13) reported
@bt_uk hi my new line was meant to be activated today, you have text me to say everything is running and able to be used yet my smart hub is flashing pink and I can’t connect. I need this desperately for work please help!