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BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

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Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 65% Internet (65%)
  • 14% Wi-fi (14%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Northampton, Leeds, Harringay, Chelmsford, Newham, Bognor Regis, Hatfield, Edinburgh, Luton, Southwark, Hackney, Newcastle upon Tyne, and Reading.

CityProblem TypeReport Time
Hammersmith Internet 6 hours ago
London Internet 7 hours ago
Northampton Internet 8 hours ago
London E-mail 10 hours ago
Leeds Internet 14 hours ago
Harringay Total Blackout 16 hours ago
Full Outage Map

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • techboouk
    TechbooUK ๐Ÿ”ฅ (@techboouk) reported

    Sorry to my followers, I'm in the process of finding another service provider before GTA6 release. and getting rid of my @bt_uk subscription. Thankfully most of my gaming accounts are now moved away from @bt_uk email address.

  • thevegantim
    ๐•‹๐•™๐•– ๐•๐•–๐•˜๐•’๐•Ÿ ๐•‹๐•š๐•ž ๐Ÿ€๐ŸŒฑ (@thevegantim) reported

    @bt_uk They've already told me nobody can help with why my broadband order is delayed because they're closed today. And apparently it's a bank holiday in England tomorrow so they can't help tomorrow either. Fobbed off, couldn't get me off the phone quick enough.

  • SemiEssessi
    Sem Essessi (@SemiEssessi) reported

    @bt_uk your customer service has gone right down the drain. your entire automated system is made of options that assume a million things that are not true for me. its just infuriating and you keep wasting my phone credit by failing to do basic back office jobs. call me ffs.

  • ThomsonEdwint
    Ed Thomson (@ThomsonEdwint) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk We are waiting for Open Reach contractors to repair road surfaces after installing 1 service to a neighbouring property ๐Ÿ™ˆ

  • 11cemetarygates
    caroline jones (@11cemetarygates) reported

    @WolfofX There is no back up in an emergency now. @bt_uk ripped out the copper wire so no oneโ€™s landlines work in a power cut now. Motivated by greed. Love this story.

  • phillyonskem
    The Real Philip Lyon (@phillyonskem) reported

    @bt_uk And to add insult to injury, the last 2 times the number they've given me is "not in service". Must be the worst telecoms company in the uk. Prove me wrong.

  • wizza_wozza
    Warren Peters (@wizza_wozza) reported

    @bt_uk Why canโ€™t you @bt_uk send an engineer out to sort it out? Surely if youโ€™re getting multiple requests over a period of days about a particular account at least you can do is investigate or take in interest on whether the issue has been fixed?

  • TheEmperorSon
    The Emperor Son (@TheEmperorSon) reported

    Hay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.

  • GFX2001
    Ian Robson (@GFX2001) reported

    @bt_uk BT Message Chat is less than useless. Just spent 30 Minutes trying to get the "Free Speed Upgrade" promised when I upgraded to Full Fibre but not received. But the Chat Bot ignores everything you type in and just asks unrelated questions before saying it can't help.

  • Boston_Rabbit
    BostonRabbit๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡บ๐Ÿ‡ฆ (@Boston_Rabbit) reported

    So @bt_uk how long should a vulnerable elderly man (92) living alone wait for an engineer to fix his landline? Told one would be round yesterday as an urgent case. But as yet phone still out of order.

  • thevegantim
    ๐•‹๐•™๐•– ๐•๐•–๐•˜๐•’๐•Ÿ ๐•‹๐•š๐•ž ๐Ÿ€๐ŸŒฑ (@thevegantim) reported

    @bt_uk fobbed off by three people in the last hour, possibly the worst customer service I've ever experienced in my life - which matches up with the broadband install service, which has been diabolically poor. How many hoops do I need to jump through to get an answer??

  • tringgooner
    Chris (@tringgooner) reported

    @bt_uk I think anyone would be unhappy donโ€™t you? Messed around, then asked for a ยฃ20 deposit to that you will hold onto for up to 6 months. Itโ€™s a bloody disgrace. That is no way to treat any customer. And you know it.

  • maskcempt
    Professor Buโ€™Ger De Fino โ„ข๏ธ๐Ÿฅถ (@maskcempt) reported

    @maisiethetortie @NLeespeaking We (@bt_uk) have to โ€˜send a textโ€™ to the 3rd party mobile phone that IS working, so we can continue this conversation about the actual BT landline not working. Weโ€™ll spend the next 15 mins sending silly codes to the only WORKING telephone !

  • jackbwater
    jackbwater (@jackbwater) reported

    @mizmuggle @bt_uk Me too. Texting that number they mention 61998 I tried help and HELP and fault. I got a text back saying they will run some tests and it says system down in my area and they hope it will be up by 19:00 today....

  • offshorelegal99
    Tokyo Trader Legal and Investment (@offshorelegal99) reported

    @bt_uk @RedJesus65 Hey Bt what is going on with you guys...the systens are always playing up cant login bad request and cant even raise a complaint as your status says sorry wr cant upload your complaint right now your service and products are awful been a customer for years totally fed up

  • RMhuiris
    Roibeard Mhuiris (@RMhuiris) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk ๐Ÿ‘‡I have never met a bigger bunch of morons and incompetents. Absolute shysters and charlatans:

  • mr_tjc
    T ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@mr_tjc) reported

    @btsport @EE @SkySportsF1 I`m not sure who to contact about this tbh but my BT box TV guide is showing the Indycar race should have started at 18:00 on Sky F1. Instead it`s yet another re-run of today`s F1 race. This is not the first time this has happened. Really poor.

  • TraskBen
    Ben Trask (@TraskBen) reported

    @bt_uk abysmal. 2 month wait for fibre. 1 month in. 4g mini supplied. Low speed can only use one device. Not working yesterday. Spent time between web chat and call, got activated for 30 days and now received email internet up and running 4g disabled so have no internet again.

  • technicslover
    Technicslover (@technicslover) reported

    Het @bt_uk @EE we don't have a landlines any more and we're never going to subscribe to your ****** ripoff broadband or TV service so can you come and take the cable away? Thanks.

  • simboman
    Simboman ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿ‡บ๐Ÿ‡ฆ (@simboman) reported

    @bt_uk @shelliephair From my experience, complaints are not dealt with by BT at Sheffield - they are closed without resolution. It makes me two annoyed BT get away with this. How do I escalate an unresolved complaint. It is not a frivolous complaint.

  • madmax889
    madmax889 (@madmax889) reported

    @bt_uk So I have to pay to call you on a premium number from a non bt mobile (I donโ€™t use the landline with you) for an issue your end as never had a problem logging in before.

  • akrxm94
    Akram๐Ÿ‡ต๐Ÿ‡ธ (@akrxm94) reported

    @bt_uk Whatโ€™s the point if when I call and Iโ€™m on hold for more than 10 minutes, I get cut off? Why canโ€™t there be a simple button to press to cancel subscriptions?

  • leedvnprt
    lee davenport (@leedvnprt) reported

    @bt_uk I can't phone any bt number because the automated service doesn't put me through to an actual person, it just says that my service has been restricted and I need to pay. I will not be paying because it was supposed to have been. Cancelled on the 8th of June!

  • HightoDeep
    AutumnaL (@HightoDeep) reported

    @eventhestarsuk @bt_uk I thought new customer only deals had been stopped! ******* rob dogs *forgive the swear

  • SemiEssessi
    Sem Essessi (@SemiEssessi) reported

    @bt_uk someone has usurped your service providing to me and you dealt with it using poor communication with insufficient information for anything to be done.... i shouldnt have to spend 4-8 hours each month ensuring you did your job. a job which btw i did in my 20s without mistakes.

  • SemiEssessi
    Sem Essessi (@SemiEssessi) reported

    @bt_uk your CEO is a ******. he should be checking that customer service works at least once a week himself personally to stay on top of it. its easily fixed. he needs firing asap. gross negligence and probably misconduct for leading it here

  • ThomsonEdwint
    Ed Thomson (@ThomsonEdwint) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk Itโ€™s Circet that seems to be doing installations and doing a good enough job on the track but wonโ€™t repair damage done by mini digger to the road when finished. ๐Ÿซฃ

  • KHC99d
    heebee (@KHC99d) reported

    @Nunney2584 @bt_uk Donโ€™t expect BT to help

  • iMcKenzied
    (((Ian McKenzie))) ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ซ๐Ÿ‡ท๐Ÿ‡บ๐Ÿ‡ฆ๐Ÿ‡ฎ๐Ÿ‡ฑ๐Ÿ‡ฌ๐Ÿ‡ช๐Ÿ‡ฌ๐Ÿ‡ฑ (@iMcKenzied) reported

    Huge disappointment with @bt_uk today. I had a Post Office phone line in 1978 which became BT in 1982. Iโ€™ve never considered switching away. I moved last year with about 6 weeks interregnum. Iโ€™m moving again and am told I have to pay ยฃ73 early termination! So Iโ€™m done with BT, me

  • SushiWolfo
    Alice (@SushiWolfo) reported

    @bt_uk But I had an email for digital voice saying my service is going to 67mbps when I'm on the Fiber 100 package