BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (62%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Normanton, Chigwell, Chepstow, Batley, Newport, Glasgow, Birmingham, Luton, Fareham, Reading, Redruth, Sunderland, and Aberystwyth.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 17 minutes ago |
|
London
|
Total Blackout | 8 hours ago |
|
Normanton
|
Internet | 8 hours ago |
|
Hammersmith
|
Internet | 8 hours ago |
|
Chigwell
|
9 hours ago | |
|
Chepstow
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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π Νπ―Νπ¦ΝπΝπ«Ν ΝπΝπ₯Νπ’Νπ©Νπ±Νπ¬Νπ«Ν (@brianwhelton) reported@R4CK4TT4CK @bt_uk You do know Plusnet are BT? I was with them until they moved all their business customers over to BT. The Plusnet customers service team (not that I had much cause to contact them) were awesome.
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Rich Harris (@RichCmiHarris) reported@btbusinesscare is your website down? I cannot access invoices.
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crypto_collector (@crypto_zenmonk) reported@kwaker_oats_ We had bigger selling but did move down only 3-4% compared to 8% last week. I have feeling sellers in BTCare out of coins and we are in the 6 month accumulation territory, need some chaotic news to dumbe here before liquidating some shorts at 105k. Kek
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Zahid K (@zahidk) reported@BTCare Help. Iβve spent ages trying to cancel a bolt on for mobile package. Itβs an absolute nightmare. Itβs like impossible to cancel.
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JARVIS (@grantjarvis666) reported@bt_uk you have the worst internet I have ever had. Constant issues and poor speed. Definitely leaving this year!
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Eaters (@eaters2009) reported@bt_uk This is not acceptable. You told me to phone you regarding my issue. I tried last night and again this morning on 5 or 6 occasions. I canβt spend the whole day trying to get through. Put more people on the line.
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Francesca Plimmer (@FranPlimmer) reported@btbusinesscare please push for @WeAreOpenreach to fix the lines. There are only 4 houses down. They are saying 15. The telegraph pole is ***** and intact. It just requires a fibre engineer. I believe we have been lied to on several occasions. This is having a detrimental impact.
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Jordan Beale (@BeAl3r) reported@bt_uk @BTCare never fail to amaze with how poor your customer service is π over 40 days since I claimed the reward card and still nothing. To then be told by the third party company that you never submitted my reward card claim. Pathetic to say the least. Not even sorted yet.
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Jill (@LavenderFairy79) reported@BTCare can I book a call please? Its regarding a recent service complaint,you didnt uphold your promise and me ending my xontract that ended months ago! You've been charging me twice as much as a new customer for a long time now!
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Ben (@benjaminpooleok) reported@btbusinesscare Don't bother awful company
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ππ (@jaye_lass) reported@bt_uk Is there an email address as it is an ongoing issue? I dont want to gave to start at the beginning with online chat each time. I need support for calls and last time I was told to just try using less devices. Your engineer confirmed the issue is external.
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CGS Technology (@cgs_uk_com) reported@btbusinesscare we have had such a poor service with BT, when you ring up to cancel they donβt let you go pass there indian call centre. We have switched the service off but they still want to charge us for a service not in use for months. I do not use bt business broadband
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Zahid K (@zahidk) reported@BTCare Help. Iβve spent ages trying to cancel a bolt on for mobile package. Itβs an absolute nightmare. Itβs like impossible to cancel.
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Go-kart Mozart (@NeilNmcculloch7) reported@bt_uk why are you the worst broadband provider in history?
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pete wright (@prwright55) reported@MockKing_J @PeterRicke63494 @JamesMelville A subscription service like (in the UK) BTSport comes down the internet, not "through the air", but the BBC licence fee still applies if what you're watching on it is a live sports broadcast (stream).
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Jordan Beale (@BeAl3r) reported@bt_uk @BTCare never fail to amaze with how poor your customer service is π over 40 days since I claimed the reward card and still nothing. To then be told by the third party company that you never submitted my reward card claim. Pathetic to say the least. Not even sorted yet.
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liverpoolsnumber9 (@jorgeosbo) reported@btbusinesscare why do your staff keep lying to me ? Why does it take 5 months to get ecc charges set out. Customer care is disgraceful . How difficult must it be to speak to someone who has authority to tell me what is going on. Answer =impossible
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seamus fegan (@sfegan) reported@BTCare My telephone line is not working. Please check 02841773133. It is my mother's house who is 89 and she doesn't know how long it has been broken. Contact me at 07703496598 Seamus Fegan, son.
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Stephen Marsland (@StephenMar68207) reported@bt_uk since my full fibre was installed my connection has been rubbish,you checker on the website found an issue your end but then I just get trapped in a ongoing loop of uselessness from your 'help bot'(which I can't actually type a reply to)how do I actually resort this issue?
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Paul Dilger (@paulidilge) reported@bt_uk your website is so desperately poor. You offer a chance to edit my details and then you grey out the submit button, then you deny access to the page #hopeless #fail
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rossdenholm (@rossdenholm980) reported@bt_uk yet again kicked out again ******* like this is getting silly now my hub is years old and probably needs upgrading why when I call I can never speak to someone in person ? Simply not good enough so disappointed in you lot have some shame
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Trainstation Fitness (@tsfitness2) reportedWeβre really sorry to all our customers affected by the ongoing internet outage. Our service has been disrupted and, despite relying on BT Business for support, weβve been left without the help we urgently need. We know this has caused frustration and inconvenience @bt_uk
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Shelb (@acrazyoldworld) reported@btbusinesscare I wonβt see any difference in my service for your extra 7% increase.
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π¬π§π¦π°πΆπ΄π½π 357π¦π¬π§ (@Adamh29A) reported@bt_uk @BTCare ever since you have started all this work you have been carrying out in my local area pa2 for months now WiFi signal is rubbish and it buffers a lot more if it's not broken don't touch it so does this mean money back for This was fine b4 this
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Caz Morgan (@CazMorgan5) reported@bt_uk What a joke of a reply. As I said, my boss was on the phone to you for hours on end; 4.5hours being passed from pillar to post and you want him to do that again? Why does the customer have to do all the chasing for your mistake?
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Lee Johnstone (@lee_johnstone84) reportedReally poor service for existing customers @bt_uk, putting my TV package up and not willing to do anything to keep me with them, @skytv are offering such better deals so looks like ill be joining them
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crypto_collector (@crypto_zenmonk) reported@kwaker_oats_ We had bigger selling but did move down only 3-4% compared to 8% last week. I have feeling sellers in BTCare out of coins and we are in the 6 month accumulation territory, need some chaotic news to dumbe here before liquidating some shorts at 105k. Kek
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Melindi Scott (@melindiscott) reported@bassetnormand @clarescastle @btbusinesscare It's a shame because they had a lot of inbuilt loyalty just because so many of us started off with BT and have never seen cause to change. 30 years is a long run but they did absolutely nothing to try and keep our business
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Jordan Beale (@BeAl3r) reported@bt_uk @BTCare never fail to amaze with how poor your customer service is π over 40 days since I claimed the reward card and still nothing. To then be told by the third party company that you never submitted my reward card claim. Pathetic to say the least. Not even sorted yet.
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Jon Techilovsky (@jontechilovsky) reportedIs BT down for anyone else? Our lease line has gone down in 2 locations. @BTCare @bt_uk