BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 12/07/2025 06:50

December 07: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Weston-super-Mare, Aylesbury, London, Southwark, Hammersmith, Musselburgh, Glasgow, Newcastle upon Tyne, Brighton, Poulton-le-Fylde, Reading, Heanor, Southall, Hounslow and Bristol.

Loading map, please wait...
City Problem Type Report Time
United KingdomWeston-super-Mare Internet
United KingdomAylesbury Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomHammersmith Internet
United KingdomMusselburgh Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • StephenCurry11 Stephen Curry 💙 (@StephenCurry11) reported

    @btsport @mrjakehumphrey it’s got nothing to do with Bruce being an ex mackem. He has the worst record in premier langue history.

  • Micleadd7 Adam Michalczyk (@Micleadd7) reported

    I’m learning so much about Newcastle from @jjenas8 in this game. Such one sided, biased commentary it’s awful. @btsport #MUFC #MUNNEW

  • MrBuck89 MrBuckUTD (@MrBuck89) reported

    BT Sports commentators all hate United. Haven’t said **** all positive since we went 3-1 ahead, just talking about Newcastle playing so well. They almost sound disappointed we have scored again. Have a word @btsport

  • JackGibbons23 Gibbo (@JackGibbons23) reported

    @bt_uk Our BT wifi was setup in November and it’s been awful! constant buffering and signal is non existent in areas of the house

  • adamplews1 adam (@adamplews1) reported

    @MrBuck89 @btsport lol pipe down. in all fairness martial had a stinker. av heard 2/3 good things about us this whole game.

  • 12thmantalks 12th (@12thmantalks) reported

    @ImpressionistAL @btsport need to take this pagan off Utd games. This is not the first time he has chatted non stop garbage agenda based nonsense during our games. Bloody hater

  • Steve_M73 SteveM (@Steve_M73) reported

    @SkyHelpTeam Why can you switch on BTSPORT online but can't cancel it? We have to call and it says that you can do it online (but you can't) and that you are under contract and will have a penalty for reducing your package. You make it hassle so people keep it. Don't you?

  • eyesonjason Jason (@eyesonjason) reported

    @bt_uk are there any known issues with BT TV? Our box guide/services are running very slowly, some apps won't load (and a "TV error" comes up when trying to update apps - but no error code). Everything up to date (according to box). Any help/suggestions appreciated.

  • joste64 Jo Taylor (@joste64) reported

    @bt_uk We have all done that several times abs engineer is coming again on Tuesday but we keep being told we are the only people with an issue!

  • stokeyrd STOKEY (@stokeyrd) reported

    @TheSecretScout_ @btsport 33 loses and 9 player this wolves teams is bad bad

  • Ecatonchiro Ffamran Mid Bunansa (@Ecatonchiro) reported

    @bt_uk "We connect for good. We're here to help". Brixton broadband is down. A company so big they don't offer support after 8pm and no one to send to fix issues before (maybe) Tuesday. #scam #unreliable

  • mattbrislanny Matt Lansdown (@mattbrislanny) reported

    @NUFCNews24 @mrjakehumphrey @btsport The games' a right off after that 3rd goal, I hate the bloke but its not the worst idea now keeping miggy and ASM fit for the next game where we might get something

  • DenisN223 denis (@DenisN223) reported

    Please never ever ever put jenas on commentary ever again @btsport

  • Tullic OfficialMickTee (@Tullic) reported

    @ljbotch honestly my stream finished on BTSport after the footy so missed whats being said on BT..but switched over to @bbc606 and SB said that on there.. I couldnt believe it. Hes slow and always goes down too easily

  • neillovat Neil Lovat (@neillovat) reported

    The analysis with Jenas and Scholes is pretty bad on BT. And just when you thought it can't get worse, they bring in Peter Walton. #btsport

  • GazethM Gareth McNamara 🇬🇧 (@GazethM) reported

    *******, bring back Steve macmanaman @btsport, jenas hasn't a clue what he's talking about.

  • TheNUFCMags The Mags (@TheNUFCMags) reported

    Pretty sure if we were sitting comfortably in the top half of the premier league we wouldn't have an issue with Steve Bruce. All we want is success and we a million miles away from that at the min. #BTSport #NUFC

  • Ces129tw ces (@Ces129tw) reported

    @btsport more garbage being said on Bt sport #MUFC

  • PHILL_DUNN PHILL DUNN (@PHILL_DUNN) reported

    United though winning have been poor tonight United heading for relegation zone #MANNEW #btsport #NUFC

  • Ces129tw ces (@Ces129tw) reported

    @btsport never heard so much garbage come out of a so called expert mouth than on here tonight!

  • daneyers85 Dan Eyers (@daneyers85) reported

    @btsportfootball @btsport BT Sport have the worst selection of commentators in footy history. Jermaine Jenas, Glenn Hoddle, Robbie Savage and Steve McManaman? Get them retrained there are people with personality and show more professionalism and competence than these clowns 🤡

  • dickson_sian Sian Dickson (@dickson_sian) reported

    3 points above relegation, on the back of 3-1 defeat, apparently “Newcastle fans will be happy to hear” that Paul Scholes, ex footballer, never managed by Steve Bruce, never played for #NUFC, thinks “we’ll be ok” Eh?!?!? Sort it out @btsport Shocking “analysis”. #MUNNEW

  • anharmiah25 Anhar miah (@anharmiah25) reported

    @jjenas8 in commentary and there’s actually more excitement at a funeral than listening to this guy commentate. @btsport please do the world of football a favour and get rid of this clown and never get him out in commentary again #btsport #premierleague

  • Ecatonchiro Ffamran Mid Bunansa (@Ecatonchiro) reported

    @bt_uk "Local" service issues? Are you guys dumb? Thousands of report sent in the last 24 hours. Most of London is down and you guys are a complete joke in how you're dealing (actually not dealing) with the ongoing faults. Changing provider next week. #notconnecting #notsupporting

  • j_aadams J (@j_aadams) reported

    Jenas is fuming that United get a goal, awful commentary @btsport #mufc #james

  • crann_peter peter crann 🧡🏎🏁 (@crann_peter) reported

    @btsport jermaine needs to stop using the sunderland link with bruce as to why the mags don’t want him it is because he’s a crap manager who’s shooting way above his level of coaching #pltonight

  • AndyGurney1 Andy Gurney (@AndyGurney1) reported

    Why are #btsport bigging up the the manager with the worst win percentage in EPL league history. NUFC

  • SarahReeve1 SarahLucy318 (@SarahReeve1) reported

    Could @btsport have more diabolical commentary? Jermaine Jenas who’s never won against us is so salty, don’t turn in to scouse sports please

  • joste64 Jo Taylor (@joste64) reported

    @bt_uk We are Plusnet customers - the problem is due to the BT exchange and Sky, Talk Talk, BT, Plusnet customers are all reporting the same issues so how come BT aren’t owning up to a major issue in our area. This has been like this for a week.

  • nufcaam AJ (@nufcaam) reported

    Jermaine Jenas is an absolute disgrace. He can’t even hide his personal feelings @mrjakehumphrey @jjenas8 @btsport. Come speak to fans yourself Jermaine and learn something son, instead of spitting so much stupidity out of anger. Clueless, hateful idiot. #nufc