BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (62%)
- Wi-fi (14%)
- E-mail (12%)
- Total Blackout (6%)
- Phone (5%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Exmouth, Glasgow, Caldicot, Hammersmith, Cardiff, Derby, Enfield Town, Corsham, Neath, Ilford, Reading, Birmingham, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Total Blackout | 1 hour ago |
|
London
|
Internet | 1 hour ago |
|
Exmouth
|
Wi-fi | 2 hours ago |
|
Glasgow
|
Internet | 2 hours ago |
|
London
|
Internet | 3 hours ago |
|
Caldicot
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Restore Britain Moray (@theFMofficer) reported@bt_uk Hi BT. I'm eligible for BT Home Essentials, but I'm not a BT or EE customer. I need to apply online as I can't use the phone due to a disability. I can't find an online application for new customers. Could you point me in the right direction? Thanks. @Ofcom
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pete replica (@petereplica) reported@bt_uk Cut off my phone and net 1 week ago, instead of an upgrade. Got net back this week. Now I don't have a phone no. I can get no response from BT now. Customer of 50 years. Treated like filth. B'band speed 1/2 what is promised. Really appalling treatment.
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Axel F ๐ค (@BoabSideshow) reported@bt_uk I have tried to download the latest update but for some strange reason it doesn't work on my phone??
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Kevin Fowler (@KevinF1311) reportedSo Iโve had a BT landline since 1986 and broadband since 2002, but my renewal cost for broadband 900 Mb was ยฃ78.99 but after conversation ยฃ60.99, although a new customer can get it for ยฃ38.99. Ever felt like you are being ripped off.Awful customer service @bt_uk
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๐ซAdam๐ (@The_Change_666) reportedThis fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk
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Simboman ๐ฌ๐ง ๐บ๐ฆ (@simboman) reported@bt_uk @MickCondon ******, someone in BT's PR Team are having a bad day.
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steven ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐จ๐ฑ๐ฎ๐ช (@weblivz) reported@bt_uk It says there is an issue in my local area. This should be a proactive service to my mobile to indicate there is an issue. Also, the diagnostic page just timing out is also an issue that needs fixed. Thanks for the number though, very helpful I knowing what is happening.
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Marks (@marksy316) reported@FlynnRyanUK @bt_uk @skytv Awful decision, sky are shockingly bad to which I can finally leave now mid contract due to their incompetence. Sky will end up shafting you in no time
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Shoshanah Cohen (@sc2987) reported@bt_uk And if she were going to switch mobile providers, it would be to Giffgaff, as we're all with them. Not you. You should never be pushing extra services on people moving to a social tariff (or anyone, but especially those likely to be vulnerable).
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Simon Mitchell (@SimonMitch1956) reported@bt_uk @herbie963 Call them and chat online is a joke. I put a complaint in and theyโve just dismissed it out of hand and closed the case without even talking to me !
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Vijay Nathwani (@vijaynathwani) reported@bt_uk you cut customer services , phones Broadband and no one can advise after 4 days what services will be reinstated. After 30+ years of loyalty your staff advise us to leave as they cannot be bothered to take the pressure and answer questions on shocking service @bt_uk .
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Shane Hayward-Giles (@SHaywardGiles) reportedRenewed my broadband today with @bt_uk / @EE / @BTGroup As per the perennially poor service, a service costing me ยฃ26 a month was added to my contract without my knowledge. Complained when I found out - and the problem was put back on me to solve!!!
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Tom Chapman ๐ (@TomChap) reported@bt_uk Hi, I have just signed in to the BT account and the last bill says (Final bill). Next to the BT account No it says (Inactive). I was in credit and this was sent to my bank account. So I'm guessing its ok to cancel.
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Mert (@mertisbrilliant) reported@bt_uk Around 9am this morning my fttp connection went down (amber light on the hub) and has not yet come back up. I'm based in Aberdeen. Is this a known issue and do you have an ETA for restoration of service?
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Peter Nunn (@PeterNunn3) reportedThe heavy rains over the past week have knocked out out internet, so for the first time in years I canโt watch Le Mansโฆ Boo Hope you can fix it ASAP @WeAreOpenreach @bt_uk ๐
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Anne Optimi-City (@AnneMurawski) reported@btbusinesscare 2/2 Phoned you on 0800800156, held on, connected after 16 minutes. Told him the problem, no reply then line went dead. What else can I do ?
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GM Mark Howitt (@MarkHowitt) reported@bt_uk Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!
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Lisa Mackenzie (@lnmackenzie1) reported@bt_uk Utterly shambolic customer service at your hands. Trying to help a very elderly medically vulnerable customer whose land line and broadband have been cancelled. Hours and hours spent on the phone to no avail. Next stop complaint to the regulator and seeking media coverage.
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Jacki (@SportyOsteo) reported@bt_uk can you please update me as to when the phone lines will be back up and running in SS177BW No 149 has my elderly relative without a phone line and no communication for over 12 days. She has a help line that obviously works off your system. Many thanks. Jacki
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JARVIS (@grantjarvis666) reported@bt_uk I have had possibly the worst internet from you over the past 4 years! I pay for 950mb and barely get 130mbps on a good day. Fobbed off every time I speak to customer service. Never again
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Aaron Law (@AaronLaw92) reported@bt_uk hello my account is completely broken, still cannot login - says access denied!
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๐ซAdam๐ (@The_Change_666) reported@bt_uk Internet seems to be back on now, this is the 4th outage in 2 weeks! Something is going on!
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Hugh Jones (@sansirio) reported@bt_uk I have order VOL013-1056903730240, kit has arrived & I've set it up. Service is due to start on 17/6 but I learn that I can use the app to start before, i.e. today? The order doesn't show in the app & if I search for order + post code it claims they're incorrect. Help๐?
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Karen โฟ๐๐ ๐ฌ๐ง ๐บ๐ฆ๐ฎ๐ฑ ๐จ๐ฆ๐ฆ๐บ๐ณ๐ฟ๐ช๐บ (@MrsXXV25) reported@bt_uk, has there been a broadband outage in Lanarkshire? Iโve restarted our BT Hub but it has made no difference.
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Alan Reeve (@AlanReeve2) reported@bt_uk I've tried calling and it doesn't connected and hangs up after a second. I am using a USA e SIM right now, could that be the price problem?
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Shoshanah Cohen (@sc2987) reported@bt_uk It seems to have been cancelled now (I don't know how that actually was actioned though!). But that still leaves her with the issue of getting the correct internet (as the whole package was cancelled).
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Michael E (@Michael35427696) reported@bt_uk We are not wasting 25 -30 minutes on the phone to speak to an advisor, you have our number on the complaint, but you dont bother calling us, we are talking to a new supplier if you dont want our business after 40 years with you then fine !!
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Global_Mongrel (@Global_Mongrel) reportedWhy do some companies make it really difficult to contact and notify of an issue that will help their employees avoid fines or worse points on their licence? Especially @bt_uk. Not going to post the pictures publicly as don't want the crap that comes with driving issues.
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Bunker Show (@businessbunker) reported@bt_uk Wasted weeks of my time on this , you have failed to fix it . Told me you were sending an engineer , never arrived . You told me it was my equipment but all my stuff is BT . The digital phone line never worked either
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June Marsh (@JuneMar68456333) reported@bt_uk is bt email down today? No emails received since midnight which is very unusual.