BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (62%)
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Wi-fi (16%)
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Phone (9%)
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Total Blackout (6%)
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E-mail (5%)
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TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Southampton, Harringay, Ealing, Grimsby, Congleton, Leeds, Bishops Stortford, Reading, Thatcham, Hounslow, Leyton, Birmingham, Ipswich and Sheffield.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Phone | |
| East Ham |
Internet | |
| London |
Total Blackout | |
| Southampton |
||
| Harringay |
Internet | |
| Ealing |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sheila Kirwan☘️Podiatrist
(@Northamptonpod) reported
@btbusinesscare Phone lines are down please help!!!!!
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Amy Wainwright
(@Maims) reported
@bt_uk hi there I ordered another BT complete Wi-fi disc last weekend. Was told it would arrive by Tuesday I still not received it. Please can someone help? Thanks
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FragstarGames
(@FragstarGames) reported
@WWEUK @YaOnlyLivvOnce @btsport Get her out the Riot Squad! You built her up for so long as a singles competitor which i was hyped for then you revert her back to this crap. I mean i think she could be great on her own tbh
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Tom Russell
(@TomORussell) reported
from
Hexham, England
@BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt
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Seamus Duffy
(@duffycully) reported
Dealing with @bt_uk is like swimming in treacle..With your hands and feet tied. Whilst holding a concrete block. Utterly useless customer service. Comical if it wasn’t so frustrating.
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Martin Huntbach
(@MartinHuntbach) reported
How to move home with @bt_uk broadband... 1. Call them for 45mins to book an engineer 2. Have the engineer cancel the order without telling you 3. Call them for 45mins to book an engineer 3. Have the engineer cancel the order without telling you 5. Repeat until you die...
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Valerie 💙
(@ValerieWillson) reported
Why do you think it’s acceptable to continue charging me for a service I called over a month ago asking to remove it?! @bt_uk @BTCare
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LindaB
(@LindaB1102) reported
@OpenreachHelp @bt_uk 3 hours and 30.mins for this reply !!! I can see that you have an open order in place and your provider has contacted our teams over this to solve the issues, we are unable to give updates directly but I can see this is in hand
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sam todd
(@Jonesy1312Todd) reported
@bt_uk Sorry is this a private message ? I never use twitter so not sure if everyone can see my address
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James Jenkinson
(@j3nk1) reported
@bt_uk I finally managed to find out today after being on the phone for over an hour and a half and yet transferred 5 times yas need to sort this out im a new customer to and woulda expected better
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Harriett Baldwin MP #SociallyDistant
(@hbaldwin) reported
Spoke to @bt_uk about their new product that takes #4G signal and converts to Home WiFi signal of up to 30Mb which could be a help in some parts of West Worcestershire hitherto unserved by the required Universal Service Obligation of 10Mb. Anyone used it?
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Jamie
(@petitpotdejam) reported
@bt_uk, is there an outage in Streatham London? Blimey, life is even duller without internet.
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Christopher Radford
(@radders1971) reported
@BTCare stop the advert!! The lady can no longer do well at work due to crap home WiFi!! Seriously
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Steve / Burns
(@Burner89100) reported
@bt_uk Hi Guys, wonder if you can help me, my mother has recieved a phone call from someone claiming to be from BT claiming our account with BT had been transefered over to "Openreach" and that they could reduce our bill, could you guys confirm or deny if its legit please? thanks
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Sonny Knash 😊🇨🇦
(@SonnyKnash) reported
@bt_uk Absolute JOKE. My mum's Internet has been down for a day. BT send an engineer to fix it, he say he has fixed it, doesn't check with us. Turns out he hasn't now won't be back until Monday. Only compensated her £50. How can such a big company be so incompetent? #pisstake
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Paul Potts
(@paulpottsmusic) reported
@bt_uk Technical support from BT has been patchy at best. I once had someone in technical support team in U.K. call centre tell me that a megabit is bigger than a megabyte. I’m no geek but even I know that’s not true.
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Kathleen Downes
(@KD55) reported
@bt_uk Such a shame, turns out to be a disappointment, doesn't work on a laptop either, why would you watch something on a phone screen made even smaller with thumbnail images, when you can watch it on the tv? Sounded like a good idea, but in practice nof so much.😓
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JKJ
(@JKJ53021426) reported
@bt_uk Moved into our new home 6 weeks ago. Still waiting for internet connection. HIDEOUS SERVICE. currently been transferred to 4 various departments on the phone ...... and this a communications business!!!
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Seamus Duffy
(@duffycully) reported
@gdonn14 @bt_uk Painful. This is the business broadband though. Should not be a problem. But is. Maybe they’re all the same I suppose
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Richard
(@turchard1) reported
@bt_uk I can’t be bothered to waste yet another hour on the phone to complain about you but you have to be the worst company in the world for how they treat customers, if my experience is anything to go by. Don’t waste your time with a “DM us to discuss”
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Phil Crompton
(@PhilCrompton3) reported
@RossCrombie @btsport What's the football equivalent of a First World Problem ? As @LaticsOfficial sink lower and lower I get ever grumpier.
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karl crompton
(@CromptonKarl) reported
@bt_uk all you people at Bt are are a bunch of morons ... three days of my life wasted on **** service still not sorted and an email saying they have closed my case twice !!! Useless
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Bazzeroony
(@bazzeroony) reported
@diamcl18 @bt_uk I spent 30 mins with them on the phone today. BT Cloud just doesn't work. It refuses to Sync continuously. Just every now and then. Sync folder can be days out of date. Useless really... it needs fixing.
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Lisa Saunders
(@LisaSau36089868) reported
@bt_uk want a lesson in how NOT to look after small business customers? Become a small business customer of BT and try and move premises. 6 weeks without internet despite plenty of notice. Massively overpromised service levels. Big greedy organisation exploiting small business
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Simon.Lively
(@LivelySimon) reported
@btsport terrible sound quality tonight at Kingsholm
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David
(@reevesy24) reported
@BTCare can someone contact me regards an open complaint please.
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Suzie
(@suzie93_) reported
Called @bt_uk to get my ridiculously high bill down from £60 per month for just internet + BT Sports and they managed to knock a tenner off a month, but that 15 min phone call to do so cost me £25 additional onto my phone bill this month 😣 sickening
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Paul Potts
(@paulpottsmusic) reported
Unfortunately I have had to cancel Sunday’s live feed on Veeps due to poor internet speed on @bt_uk . We are supposed to be on Fibre with speeds of 52mbps but BT can only get to 4. Veeps will be issuing refunds to those who have bought tickets as soon as possible.
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Lisa King
(@lisaking695) reported
@bt_uk so the saga continues. Promised a call today and yet again BT are full of broken promises. Don’t stress they tell me. Keyworker with no broadband. This is beyond a joke
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paul
(@paul79330366) reported
@bt_uk Had working Broadband, Upgraded to BT Full Fibre, external work complete no internal work started. BT turned off my working Broadband, 9 days on I still have no Broadband, 4 appointments, no one showing up, I call BT everyday, nothing from BT. Please contact and help. Exhausted.