BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Shefford, Blackburn, Birmingham, London, City of Westminster, Edinburgh, Greenford, Worcester, Batley, Croydon, West Bromwich, Glasgow, Southwark, Bolton and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Shefford |
Internet | |
| Blackburn |
Internet | |
| Birmingham |
Internet | |
| London |
Wi-fi | |
| Blackburn |
Internet | |
| City of Westminster |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Forbidden west🤖
(@wakeydog) reported
@bt_uk Internet has just gone down and isn't coming back on, I'm in Prescot area L34 are you aware of any issues at your end
-
Yoni Live Once
(@Rach_A_Rama) reported
@bt_uk Honestly you’re the 7th person I’ve spoken to. Everyone has a different story and none of it adds up to any kind of help be no one seems to know what’s happening.
-
Katrina Lucas
(@kat_luc01) reported
@bt_uk emails from my inbox have disappeared - I have followed all online advice and it hasn’t helped. Is there a problem with your server?
-
Moonchild82
(@nixynoo82) reported
@JohnAsh62119636 @bt_uk Where are you as mine has gone down too. Router flashing and lights red on wall socket
-
Andrew J
(@andrewjoy1701) reported
@BTCare hi I’m struggling financially and have tried to reduce my bills where I can. One I can’t do anything about is my BT bill as I’m locked into a contract. Why are you not having the decency to support long term customers like me
-
farawayintimevintage
(@farawayintime68) reported
@bt_uk disappointed with service from BT happy to take £100 pm but have to wait a week for an engineer to fix outside issue
-
farawayintimevintage
(@farawayintime68) reported
@bt_uk broadband off no engineer for a week Very poor service
-
Jon Crofts
(@chasingslots) reported
@bt_uk BT Mobile network at LHR is dire, barely 4G no 5G at the gateway to the UK. Dismal.
-
🌻 JamusMcscramus
(@James__1) reported
@DemaMarcE @denkmit @LaLegatron I think btsport like Netflix have an issue with multiple viewers using one account to access plus access from abroad with a vpn which they are continually chasing.
-
Forged By Fire
(@forgedbyfiree) reported
from
Manchester, England
Thank You so Much Sian- BT_UK Team for helping me restore my internet connection i have been @bt_uk since 2013 never had an issue only sometimes but thats fixed within mins today i had the issue after so many years sian helped me fix it within 35 mins thank you again
-
The Cottage Hotel
(@CottageHotel2) reported
@btbusinesscare Had a problem with my phone line. 6 hours on the phone to you guys and 3 promised appointments before an engineer attended the property. 3 weeks to fix the problem then 9 DAYS to remove the divert. You must be proud of your customer service
-
The Cottage Hotel
(@CottageHotel2) reported
@btbusinesscare It's not my problem it's yours. It's straightforward enough. All texts that come from your Indian call centre are chargeable to reply to . You make money off customers communication with you and even off their feedback. Disgraceful company policy so nothing to look into
-
The Cottage Hotel
(@CottageHotel2) reported
@btbusinesscare Knock yourselves out. Here is my complaint number IMP- 109884402 I think the IMP stands for Impossible to Make Progress
-
Forged By Fire
(@forgedbyfiree) reported
@Alex_Boggis1 @bt_uk Yes my ee device which is to get my broadband runnig is also not working
-
Mark Saxby
(@Lizardsaxby) reported
@bt_uk lost all connection?? Please help
-
Forged By Fire
(@forgedbyfiree) reported
@Alex_Boggis1 @bt_uk I contacted bt they are replying on twitter i hope they see ur message as well my bt router and ee both not working i did get the internet back but for a few mins only
-
Plentyof£
(@LaaScouse) reported
@bt_uk ye Laura thanks for a reply. my internet is with BT not EE. if my phone is **** like this broadbamd. id gladly ring EE. but still... im paying BT monthly for my internet.
-
𝘿𝙖𝙫𝙞𝙙 🏴🇬🇧🐶🐶🐶
(@dtcb67) reported
@bt_uk OK, so shouting out some great service, had a nightmare with our Broadband recently, complaint taken over by Ella D. She rang back everytime she said she would, emailed when she said she would, did everything to help she said she would. Can't fault that kind of service 👏🏻
-
Are you serious
(@Areyous07486041) reported
@bt_uk Please help! I’ve got a new BT account and should have rec,d a BT reward card. Spk to agent who told me to contact pure card. Emailed them 3 times and called 5 times. No reply to emails and call gets cutoff when I try to spk to agent. HELP!! Simon Slater
-
Daniel DIneen
(@snowy5873) reported
@bt_uk I’m unable to login to my bt account plus all of my emails from my inbox have disappeared, thanks for your help with this problem.
-
Have I Got Boos For You
(@LatexSexGod) reported
@bt_uk That definitely doesn’t help me as a deaf man 🙄
-
Patrick Fielding
(@PatrickFieldin6) reported
@bt_uk Hmm many thanks.. but usp of bt homehub is that its an integrated mesh system.. not restoring the disc mesh network feels like taking yr car to the garage and after repair having to fix all the passenger seats back in yourself? Will bear in mind.
-
Daniel DIneen
(@snowy5873) reported
@bt_uk My account and email is inaccessible for the second time this morning, I spoke to someone earlier and they solved it now it’s happened again thanking you for help in this matter.
-
John Ashby
(@JohnAsh62119636) reported
@bt_uk bt down again my Internet just gone out showing LOS on the fibre wall box
-
M
(@Marthalouise98) reported
@bt_uk 4th day this week the company’s internet has been down. We have tried multiple times to get in touch, still to no avail!
-
Yoni Live Once
(@Rach_A_Rama) reported
I’ve been into @bt_uk for over 1.5 hours attempting to fix their own mistake. A very frustrating start to my day.
-
Alex 🏳️🌈🇬🇧
(@AlexanderHemp) reported
@bt_uk I hate you BT! You promised an engineer to connect my new broadband. You even said they would move the poorly installed cable. You Lied! I've just been told nobody will help set it up! The plug won't even fit in the wall and you cut me off last night from my current house
-
Daniel DIneen
(@snowy5873) reported
@bt_uk I haven’t done it incorrectly that’s the problem it worked earlier now all of a sudden it’s not recognising it.
-
The Cottage Hotel
(@CottageHotel2) reported
@btbusinesscare My issue is how you intend to compensate me for my time, expense, lost business and inconvenience. It's not private. Happy to correspond on this forum, let's bring BT policy into the light
-
Forged By Fire
(@forgedbyfiree) reported
@EE @bt_uk ru both networks down i am working my wifi is down i work from home