BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Cardiff, Bury St Edmunds, Bristol, Newport, Harrow, London, West Drayton, Croydon, Blackburn, Batley, Brighouse, Barnet, Okehampton and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Cardiff |
Wi-fi | |
| Bury St Edmunds |
Phone | |
| Bristol |
Internet | |
| Newport |
Phone | |
| Hammersmith |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Peter B
(@barlers1) reported
@bt_uk Yes Aaron. We moved the date one month. Confirmed new date for new house. Signal here turned off today one month early. Nothing BT can do to rectify their mistake apparently which is disgraceful.
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geefunk
(@thegeefunk) reported
@bt_uk I’m having trouble finding a definitive answer. I’m going to Greece soon, will I be charged international roaming? Thanks
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Ben Davis
(@BDavis197) reported
@bt_uk Still getting serious issues. I’m not in a position where I can answer phone calls right now but need this sorted ASAP. Had major issues for the last week or so now.
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AndrewPrince
(@TheSilverFrog) reported
@bt_uk @btsport So why can I not get BtSport for free as a Bt Broadband customer? It doesn't seem right. BtSport is a commercial channel so they already get revenue from Adverts. Bt will price itself out of existence to so many people! As a pensioner I cannot afford it. Will listen to BBCRadio.
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Cossack_Fonseca
(@the_insolents) reported
@bt_uk to the person in BT who sees this; I imagine your employer cares about as much as you as an employee, as ‘he’ does me as a client. Your service is awful, your employer is awful and it never changes.
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J
(@J84602067) reported
Hi @bt_uk is down showing a orange light don't have a landline to check
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Jo-Anne Leason
(@jojoleason) reported
@bt_uk no Internet for over 12 hours. Promised a call within 20 minutes this morning at 8am. Still no call. Can you help please.
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Clifford Jones
(@CliffJonesGP) reported
Things you really could do without in a GP surgery... Our phone lines go down. We find out that our broadband line has been transferred to different provider/ reallocated! Thanks @bt_uk! 😠 hope it gets sorted soon. As if #primarycare isn't hard enough at the moment.
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LewisBrogan
(@Lewis_brogan19) reported
@bt_uk my router is showing a consistent orange light and I have no internet, I don’t have a landline. Can you help?
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Soul Husbandry
(@HusbandrySoul) reported
@bt_uk what’s btwif x on my router please? How do I connect to it ? Can’t get help on 150 !
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aimon
(@DelOzo123) reported
@Aromaa__ @bt_uk No I’m 100% serious you’re an idiot with this take. Internet doesn’t have anything to do with fps. Your packet loss and lag will cause your game to stutter but your fps is intertwined with your pc specs
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Peter B
(@barlers1) reported
@bt_uk That's it? Due to BT's ERROR we are without broadband for a month in a poor reception area. If you turn the signal off why can't you turn it on again? Why do you just say "computer says no". Why would I ever trust BT again when they refuse to sort their own mistakes?
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d🏝
(@7dl___) reported
@bt_uk lads I am really starting to get sick and ******* tired of you sitting on your arse doing **** all whilst money is getting thrown at you every month, got covid so my life is already **** enough and it doesn’t help when your WiFi is literally a pile of ****, your all pricks
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aimon
(@DelOzo123) reported
@LewisJB__ @Aromaa__ @bt_uk As I said mate a better cpu and gpu will make the rendering process a whole of a lot easier. Poor upload speed in this facet will cause an enhanced downgrade of the visual quality but as said before, better specs, better frames. Stop doing things on computers n go learn about em
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Michelle Morgan
(@michellejmorgan) reported
@bt_uk Nope, it doesn’t explain anything. It doesn’t tell me the difference between basic and premium. It doesn’t tell me anything in detail as your customer service did. They said about the VAT. And personally I’d believe a person rather than a link that sends you round in circles.
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Uziqs 🏴
(@Uziqv) reported
@Aromaa__ @bt_uk Rude
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PointElectrical
(@PointElectrical) reported
@btbusinesscare @BTBusiness We have had our Telephones and Internet down for around 46 days and you aren't even willing to offer us your automatic compensation pay! Thanks once again for NOT support British Businesses
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Daniel Ruiz Tizon
(@1607WestEgg) reported
@burridge5593 @samgwentucker @bt_uk Though at the moment according to the BT link, when you put in your landline details, it doesn't say there's a local issue. That's clearly wrong.
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Daniel Ruiz Tizon
(@1607WestEgg) reported
@bt_uk @samgwentucker The same here. I've checked the service status. Says no known issues but I've also got no WiFi in the last 20 mins, a dead landline and just an orange glow from the router. Please advise.
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Kristophe
(@Kreestoph274639) reported
@btsport I will never pay £25 for a 5am fight.
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aimon
(@DelOzo123) reported
@LewisJB__ @Aromaa__ @bt_uk **** up you pretentious twit 🤪
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OperationRackz
(@gilleyrackz) reported
@bt_uk hey but same here orange glow please help
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James Burridge
(@burridge5593) reported
@1607WestEgg @samgwentucker @bt_uk Mines also been down for 30 mins or so, in the sw2 area as well.
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Jay 🏳️🌈
(@JayR_Xx) reported
@_yassii_ @bt_uk Yeah clearly there’s an issue… when so many people are reporting one. A friend’s had no internet since saturday…
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𝕾𝖍𝖆𝖉𝖔𝖜𝕭𝖆𝖓𝖓𝖊𝖉
(@BrontySauruz) reported
@btsport Dont think i will. Identical to the 2nd fight. Wilder cant box and hes got skinny legs with awful movement. Youtube 3 hours after for this one 👍
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Daniel Witter
(@DanielWitter6) reported
@SkyUK I’m sure the “glass” tv will disconnect as much as my skyq does from my @bt_uk fibre connection , both blaming each other for the issue……
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AndrewPrince
(@TheSilverFrog) reported
@bt_uk So why can I not get BtSport for free as a Bt Broadband customer? It doesn't seem right. BtSport is a commercial channel so they already get revenue from Adverts. Bt will price itself out of existence to so many people! As a pensioner I cannot afford it. Will listen to BBCRadio.
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Michelle Morgan
(@michellejmorgan) reported
@bt_uk OK, then point me to the bit where it explains the difference between basic and premium. The bit where it says I may as well send a text because I won’t be able to include gifs or videos. As per your customer service advisor. Or maybe they were trying to get me to pay the £10.
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Cats Got The Cream
(@cats_got_cream) reported
Shocking service from @bt_uk business. I’ve been trying to swap broadband providers for months. First BT try and lure you in with a very cheap offer, then once you accept, something goes wrong, and that offer is no longer available. This has happened to me twice in 2 years.
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Julian Whitfield
(@CarbonRobot) reported
@mark_lj @bt_uk There is no question that BT is, by some distance, the worst company in the UK. They really should be broken up into smaller companies that can actually serve their very long suffering and overcharged customers.