BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (15%)
-
Total Blackout (6%)
-
Phone (6%)
-
E-mail (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Stevenage, Stirling, Latchingdon and Snoreham, Pontypridd, Bristol, London, Downpatrick, Bilston, Horsham, Derby, Reading, Chesterfield, Frodsham, Birmingham and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Stirling |
Internet | |
| Latchingdon and Snoreham |
Internet | |
| Pontypridd |
Internet | |
| Bristol |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Alison Johnson
(@alisonjyoga) reported
@bt_uk you couldn’t make it up. The errors and service with @bt_uk is beyond acceptable #btbroadband
-
David Walsh
(@davidwalsh86) reported
@mcgjingsorbust @bt_uk How,is,this,possible,when,ive,had,such,a,poor,service?
-
Louise Pennington (Louise Ellison)
(@EllisonLouise) reported
@bt_uk Thanks. I’ve already seen that. My issue is that I have not been sent prepaid packaging. I have now requested this twice. Please arrange for it to be sent ASAP. I cannot keep calling and waiting on hold
-
Niall Burns
(@nialljburns) reported
@bt_uk mum has taken 2 days off work waiting for you to arrive...told 10am this morning. Still no sign. Now engineer won’t answer phone to update her? #alreadywaited4weeks #help
-
tnward
(@tnward3) reported
@bt_uk appalling service from BT. Two months paid without connection and still waiting for an engineer.
-
Nikki Bryan
(@nikkilizzie54) reported
@EllisonLouise @bt_uk @bt_uk I also haven’t received a bag to send my hub back. Although I keep receiving emails and texts saying I will be charged if I don’t return. Please help
-
Kit Hawkins
(@kit_hawkins) reported
@chelsearob14 @btsport Weird, my ipad worked fine. Were you able to login or seeing an error or bad quality?
-
ALISON WILSON
(@ALISONWILSON18) reported
@georgiebingham I had problems for over 2 months a few years ago and found tweeting @BTCare helped a bit especially when I pointed out that was an oxymoron!!!
-
Becks
(@Becksh81) reported
@bt_uk @hayley_ds Sorry to jump on this, but I’m having the same problem. I had the same issue last time I was trying to renew. Could I ask you to look at mine too please @bt_uk?
-
David Walsh
(@davidwalsh86) reported
@bt_uk @RolandMooreTV HELP?????
-
Kellie Knowles
(@KellieKnowles) reported
@bt_uk I have had intermittent/no broadband since October, fault reported on 21.10.20. Still not fixed. Two of your operators put the phone down on me this morningand cut me off when they said they were transferring me to customer services. Who can I discuss this issue with?
-
Mabel McKeown
(@MabelMck) reported
@MaitlandBen @bt_uk oh man. Poor you. We've been through this..
-
thefootballarchives.com
(@onthisdaythefa) reported
41 days late I finally have Broadband again @OpenreachHelp @bt_uk have been poor from start to finish, engineer couldn't install 5 weeks ago because he wasn't trained, then same class of engineer came and installed with no issues #workshy #disconnected #41days
-
mwnciboi
(@mwnciboi) reported
@bt_uk I’m having problems with my Mac fee virus protection it keeps having a warning exclamation on it
-
Ben Maitland
(@MaitlandBen) reported
So essentially @bt_uk telling us they can’t even start to fix the problem because THEY lost a form/muddled up our data. And we can’t expect an engineer for over a week after they were booked to visit our house. 5/
-
ThePremierLeagueIsCorrupt
(@NUFCcan) reported
Another day another morning wasted trying to deal with @bt_uk none existent customer services. They’ve cut my phone off so I can’t even call them to try & resolve this yet again 🙄
-
mcgjingsorbust
(@mcgjingsorbust) reported
@bt_uk from the moment the lady from your help team in Enniskillen called me to that point the engineer called to confirm the fix your staff have been excellent. thank you
-
Steve
(@stvcmpbll) reported
@bt_uk sorry if my question sounds a bit stupid; Comedy Central Extra should be on 308 for BT TV customers, but it's not there. I've retuned numerous times and still nothing.
-
Malsi
(@aamalsi) reported
@bt_uk Hello, according to Sky my internet is down due to a BT outage?! When will this be fixed? I have online classes and meetings I need to access. Thanks
-
Floris Linscott
(@florislinscott) reported
@bt_uk Big shame. Leaves a bad taste.
-
Clydachjack
(@Swanseajack71) reported
@bt_uk can you help with an order from your shop? I've tried Facebook and email but had no response.
-
David Walsh
(@davidwalsh86) reported
@bt_uk i,need,someone,to,call,me,back,today,please ive,tried,calling,you,can,never,get,through
-
Saz/Sarah
(@SazRhiD) reported
@bt_uk hi, our broadband has been playing up since Sunday. Connection regularly dropping out and hub seemingly restarting itself. Tried all recommended solutions to try and fix but nothing working. Very irritating when we are WFH and reliant on internet connection
-
jason
(@jasonc19833) reported
@btsportufc @btsport Looks like il be illegal streaming again then, and **** all you can do about it
-
Renna
(@Xennia79) reported
@bt_uk This number called me telling me my BT router speed is slow & he can fix it for me 01132284425 #scam #scamaware I told him I wasn't interested & put the phone down. Pls add it to your list of scam phone calls. But, how do they have my number? I've not given it to anyone?
-
Amy Fritzle
(@amyfritzle) reported
@bt_uk Internet down in Perth (Bankfoot area), Scotland UK.
-
Emelia Jane
(@emelia_jane) reported
@bt_uk Probably a fault. The service has been inconsistent for about 6 months now.
-
Roland Moore
(@RolandMooreTV) reported
@bt_uk hello I need an engineer but your automated service keeps offering me the same 2 unsuitable appointments. How can I speak to a human and sort this out please?
-
J Tank
(@1933Eagles) reported
Had a couple of calls recently with staff @bt_uk and got really good service. I always moan when I'm unhappy so it's only right that I praise good service also.
-
pole vaulting taliped
(@willmill82) reported
from
Glasgow, Scotland
@MaitlandBen @bt_uk @OpenreachHelp Genuine question: Considering that BT own EE, could they not offer a 4G/5G router that connects via the mobile networks as a backup option for when the landline network goes down? I think that's what Vodafone offer on their broadband.