BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (7%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Stockport, Newport, Ayr, London, Birmingham, Manchester, Blackburn, Tamworth, Watford, Brentford, Norwich, Glasgow, Llandrindod Wells, Wigan and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Phone | |
| Newport |
Wi-fi | |
| Ayr |
Phone | |
| London |
Internet | |
| London |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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scoff 💛💙💛
(@Adam_1902) reported
@talkaboutlufc @btsportfootball Awful platform is BTsport. Rubbish camera angles, bad quality footage, horendaslly bad commentators. They clearly just hate Leeds...
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Ross Presslee
(@RossPresslee) reported
@bt_uk hey BT my BT Sport monthly pass is still not working. I reactivated my account at 19:30 on the 26th January. I received a confirmation email as well confirming my payment. Also on my BT dashboard it says the payment has gone through. And I still can’t watch live BT Sport
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LNEY
(@laneyditch) reported
That’s certainly the last time I fall into that monthly @btsport subscription lark. The Sheffield game can get to ****.
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Josephus Justus
(@JosephusJustus) reported
@bt_uk "IF" its something you can assist with? "IF"? YOUR COMPANY has cut his service and your reply is "if we can do something we will assist you"? You're not off to a good start. I will DM you but your answer doesn't make me more confident.
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Jonny Barker
(@jonnybarker1965) reported
@btsport @gaglennon Very poor app almost unwatchable, BT pull your finger out and get this fixed
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R Porcus
(@PorcusR) reported
@bt_uk @Rob_The_Zombie_ Dreadful screeching BT Complete wifi radio adverts are driving people nuts. Stupid marketing.
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Josephus Justus
(@JosephusJustus) reported
@bt_uk You've cut his service claiming that he could be hacked and have now told him that you cannot sort it until Feb 21st. That's a full month away. He hasn't done anything wrong and every time he calls you your useless phone operators fob him off or cut off the call.
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c.flynn
(@charlieflynn900) reported
@btsport your streams are ****, sort them out ffs
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Matt Zanelli
(@matt_zanelli) reported
@bt_uk any chance you can help? Activated my hot sports via EE however. When logging into the app it’s saying no log on details with my username ?
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Ross Presslee
(@RossPresslee) reported
@RobRavenclaw @bt_uk I had the same issue. Apparently it takes up to 5 hours for some people
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Bee to the Run
(@Breadrunner1) reported
@btsport paid for my subscription over an hour ago and can't log in as constant error code and no 24hour support to fix the problem - outrageous
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Josephus Justus
(@JosephusJustus) reported
@bt_uk That first lockdown screw up was actually worse since he paid a lot of money for an online course which would have been done when he was on furlough but had to becdone when he returned to work and couldn't concentrate properly on it. I don't know why your service is so bad.
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Kalpesh Patel
(@kalpstweet) reported
@bt_uk I also expect to be compensated for this outage.
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Kevin Muldoon
(@KevinMuldoon) reported
@bt_uk can I arrange for someone to call me. You overcharged my account. No one answers calls on the helpline and the support via the chat box is useless (They said they'd call then later advised they're not allowed).
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Mark
(@NorthernJam) reported
@BTCare what is the problem ????? Why am I getting bills and paying when you credited my account for poor service ? I’m meant to be in credit !!! I am sick to death of having an on-going battle with you.. I have enough **** going on without the constant incompetence of you lot
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Ian Martin
(@ianmartin1000) reported
@bt_uk Understand that, but you shouldn’t advertise it will be a “smooth” move and if BT force me to leave as you can’t supply the service, I shouldn’t then get penalised for having BT email and having to pay to continue using it. Win,win for BT, screw the customer for the last 14 years
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ANFIELD SOUTH
(@SerendipityShah) reported
If you’re thinking of buying a broadband service, my advice, stick to @BTCare they are the best. Avoid @virginmedia at all cost. They will steal money you and not give you a service in return. You have been warned. #homeschooling #EducationDay #internetshutdown @MailOnline
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Idwal Clements
(@ClementsIdwal) reported
@JonyWestwood @btsport I'm watching Manchester city what football ? I know it's only against WBA but Manchester city are murdering them with pure football . Trouble is now they are playing with them .
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Fish 🤙🏻
(@FishTXT_) reported
@bt_uk BT Smart Hub has gone down twice this evening, flashing purple, apparently the broadband cable hasn't been connected when it has been. First went down between 9:40pm ish - 10:15pm then its gone down again at around 12:45am. Any idea why?
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jane mason
(@janexwaldorf) reported
@MarcAllera @BejayMulenga @bt_uk Marc. Your company is FAILING me as a customer. What are YOU personally doing about it? Ive had no internet for 13 weeks. Ive messaged and rang BT over 200 times in this period and lied to evertime. Is this what your company stands for?
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jane mason
(@janexwaldorf) reported
@bt_uk Your executive customer resolutions team were supposed to ring me yesterday coz i have had no internet for 13 weeks..u cant fix a fault or ring me it appears!!!!!!!! USELESS
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Ranky Stagno
(@RankyStagno) reported
@pmak27 That’s absolutely bloody pathetic!! TB are such a poor outfit. Lets hope that very ‘average’ bunch at @btsport @btsportfootball don’t go the same way. Don’g have high hopes though.
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Kalpesh Patel
(@kalpstweet) reported
@bt_uk Hello, thanks at least I have a date and time for fix. However, the link you have given me simply takes me to another view of the tweet conversation between us. I was also told I’d get text updates but that hasn’t happened. I feel that I’ve been let down by your service.
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SmileyRiley
(@smileyriley2) reported
“Considering City spent GaZillions on defenders” We splash so much cash that crap commentators invent units of financial measurement to describe us #btsport #WBAMCI
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Fact Check Phil Hay
(@FactPhil) reported
@btsport @EdgeRatedR @btsportwwe I've never got what the big deal is with Edge.
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Pablo Skianach
(@PabloWolfey) reported
Btsport clearly not covering demand with bandwidth in lockdown. Shocking stream quality on the App. All my other streaming apps checked & running fine. Take the money, provide the service!! #btsport #PremierLeague #pisstake
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dan
(@dantheman19970) reported
@bt_uk my Nan has had a router under the tv and one of the foots to keep it up still has broken and no one has touched it
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Andy cope
(@Andycop31765091) reported
from
Manchester, England
@RobbieSavage8 listening 👂 to u on @btsport tonight was horrible!! U we’re city this city that! They were playing a very very poor West Brom team! U couldn’t play football! And now ur commenting is horrific!!! Please stop!!!!
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Josephus Justus
(@JosephusJustus) reported
@bt_uk Try to get it sorted a lot faster than with your original screw up. Someone shouldn't have to pay nearly £60 per month for something that doesn't work.
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CHRIS LEKAN ALAWODE
(@ChrisAlawode) reported
@bt_uk I am having problem with the youview remote control. I have reported this long ago, and nothing is done to help me. And this is making me to wonder if BT cares at all.