BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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E-mail (7%)
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Phone (7%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Norwich, London, Glasgow, Llandrindod Wells, Wigan, Merthyr Tydfil, Poole, Bristol, Reading, Luton, Liverpool, Portsmouth, Haywards Heath, Hammersmith and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| London |
Internet | |
| Glasgow |
||
| Llandrindod Wells |
Internet | |
| Wigan |
Phone | |
| Merthyr Tydfil |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Salmon
(@janesalmon) reported
@Bon_marshay @OpenreachHelp @bt_uk Omg. More BT troubles! They've been an unbelievable distruption to my lessons too. Shocking service (though, after a month of dedicated moaning, my concerns have been heard)
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Granty1984
(@Granty1984) reported
@bt_uk How do I receive one of these new hubs. I am an existing customer and would really appreciate one. Just hope existing customers like myself don't have to wait till contract renewal before receiving one.
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Mark Bailey
(@Baileyshambles) reported
@bt_uk is anyone working in your customer service team today?? Sick and tired of waiting on hold trying to get an answer on my incorrect bill, calling as no one called me back Thursday with answer as promised :(
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Seb S
(@manuseb) reported
Disappointed with @btsport @btsportfootball last night. Man Utds most comprehensive victory since 1995 and the focus was on VAR post match. Should have some respect for the footballers who created that record. Very poor.
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Conor Pavitt
(@connorpav1) reported
@bt_uk hi there, I haven’t had working WiFi all morning. My postcode is DA10. What is the problem?
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Solistari in the Snow ❄️🌲
(@SoliSolistari) reported
Just a fun anecdote to add @bt_uk...we've spoken to at least 4 people about this and have been cut off every time. I have now driven to a car park in the hope of actually getting to speak to someone who can fix this problem. Pls help.
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Exiled Baggie
(@wba_AndyM) reported
@bt_uk wirelessly, I have no trouble streaming to a laptop or phone so I dont believe its a wifi issue.
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Nicola Rule
(@NicolaRule) reported
@btbusinesscare Perhaps your rep can call my mobile they have the number just replacing the mini hub today would solve some problems and allow me to work
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John Day
(@johnnyfireblade) reported
@bt_uk We have a new hub coming, today, so will see if that solves things. Support told me that, if it doesn't, there's nothing more they can do. Not sure where that leaves me, having shelled out £200 for Complete Wi-fi discs, though.
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C. Davies Antiques
(@cdaviesantiques) reported
@bt_uk can you please contact us, we are having tremendous problems and can’t get through on the phone
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🌩
(@RachCatherine1) reported
@bt_uk Dont bother.. I've contacted bt hundreds of times and just been messed about, even the engineer shocked how **** it is and couldn't fix it.. I get speed of 2mbps (if I'm lucky) and it's been like this all year, amazing thanks! Can't wait to switch & be able Skype friends again
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Joanne Hawkin
(@coffeedollee) reported
Hi again @bt_uk - ‘no voice service on the hub’ - I’ve followed the advice online and it’s still not working - any ideas? I can’t call out, folk can’t call in.
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Gillian Kettle
(@mummyflump) reported
@bt_uk im still awaiting an engineer to fix my broad band 2as due this morning and there has been no contact
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Nick Carroll
(@Chunk_the_Hat) reported
from
Glasgow, Scotland
@Liam_Houghton98 The problem isn't VAR it's the rules that they are enforcing. Great point made by @rioferdy5 on @btsport last night. That defenders will now be told to take the man out.
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Sam Toboggan
(@samtobo1) reported
@bt_uk I registered as a broadband customer for the Xbox and everyone had got an email and access code but not me. How do I sort this? I have been a customer for years and they are in stock still. Thank you x
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Nick Carroll
(@Chunk_the_Hat) reported
from
Glasgow, Scotland
@Cal_SFC The problem isn't VAR it's the rules that they are enforcing. Great point made by @rioferdy5 on @btsport last night. That defenders will now be told to take the man out. Have you considered thinking rather than letting your inner child tweet?
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Big Bird
(@Bigbirdy79) reported
@virginmedia Internet goes from over 200mbps to zero multiple times an hour. Tried calling @virginmedia to speak to someone and got cut off. I do not expect to have to reboot my hub every hour just to receive a service @bt_uk provided far better and reliably. Shocking service continues
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chris white
(@chriswhite65) reported
@btbusinesscare I have had a number of calls recently and today from people saying I phoned them when I didn't. It appears to be a cold call number that is using my phone number as a call back. Can you help? thanks
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Rob K
(@RobK41777792) reported
@bt_uk hey, any problems in Sutton? Internet has been cutting out all day and last night. Thanks
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Lee Wilkinson
(@LeeWilkinson86) reported
@bt_uk Hi, my broadband has gone down.. I have a solid orange light on my router. Is there anything I can do to fix this?
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Alex
(@DeGrooteMedia) reported
@btsportfootball #BTSport customer service 🤢 Now taken 2 days to try to sort out a BTSport monthly pass error Phone ❌ Chat ❌ #Covid has broken customer service
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Steve
(@Retro_uk) reported
@bt_uk Got a strange (potential minor security) issue. I mainly check my BT emails using Windows 10 email client. But every so often it stops syncing with BT and I have to re-input my password. But it only works if I use an old password that isn't actually my password anymore?
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Edward Murray
(@EJC_Murray) reported
@bt_uk Hi, received a bag to return your kit that wasn't expected, hoping to check what this is about as it says we may be charged if it's not back to you within 60 days, we don't know what it is. Thanks for any help.
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Dale Steel
(@mrdalesteel) reported
@BTCare CANT BELIEVE HOW BAD BT ARE? AFTER 1 HOUR ON MONDAY I GET THROUGH! YOU SAY YOU WILL RING ME BACK TUESDAY. THEN GET A EMAIL SAYN' YOU CLOSED MY COMPLAINT. I THEN RING YOU AGAIN MONDAY PM. YOU SAY ITS NOT CLOSED AND YOU DEFINITELY WILL RING TUESDAY - YOU DIDNT RING TUESDAY!
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James Bolger
(@Flyingkermit) reported
@bt_uk hello, I understand I can claim a code to purchase a PS5 when they are available but I can’t find how on your website, can you help with this?
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Gareth Jones
(@JonesiPelDroed) reported
@MarcAllera @msmith850 @bt_uk How do you get this as an existing BT customer?
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Sophie Gledhill
(@SophieGledhill) reported
@Bon_marshay @OpenreachHelp @bt_uk As if online teaching wasn’t challenging enough already! Poor you.
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RegTech Compliance Bubble
(@RegtechB) reported
BTCare why does the contract renewal process never work online even though I’ve had an email about it? Also the deals on the email suck, why offer me landline call minutes when I never use the landline. #knowyourcustomer
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Matt 🏳️🌈
(@matthewacarter) reported
@BTCare why does the contract renewal process never work online even though I’ve had an email about it? Also the deals on the email suck, why offer me landline call minutes when I never use the landline. #knowyourcustomer
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spurstillidie
(@spurstillidie2) reported
@bt_uk Issues !! Joke of a life time