BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Walsall, London, Halifax, Leek, Godalming, Midhurst, Wandsworth, Dudley, Hounslow, Croydon, Deal, Huddersfield, Newcastle upon Tyne, Trowbridge and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Walsall |
Internet | |
| London |
Wi-fi | |
| Halifax |
Internet | |
| Leek |
Internet | |
| Godalming |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jade
(@jadeywoo_) reported
@bt_uk my grandmas phone line has been down for about a week now she is elderly and vulnerable can we please resolve this quickly
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Angel Helen
(@AngelSexBomb) reported
@bt_uk Well, I am on BT and I get that. Amazing that BT offer a much higher cost to have a reliable service???
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The water boy
(@Cidercol) reported
Well thats @BTCare being cancelled today. Warn everyone customer service by them is shocking
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Tina Beattie
(@TinaBeattie) reported
6 weeks after moving house still no proper internet. @Plusnet messed up so we changed to BT Broadband @bt_uk. They've botched our connection and can't guarantee a fix before 30 Dec. I'm paying to use my phone as a hotspot. No streaming etc. over Christmas. 😡
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Not 🚩THAT🚩Jane 🌹🏴
(@THAT_Jane) reported
@bt_uk May need more help here. I will get back to you.
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Teri Newman
(@teri_newman95) reported
Single mother, premature baby, lockdown, 2 months NO INTERNET! Shameful customer service @bt_uk
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BT - global business
(@bt_global) reported
@Isaan_Farooq Hi Isaan, we're sorry to hear you're having issues. Please contact @BTBusinesscare where someone will be able to help you.
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Nick Jenkins
(@nickj76) reported
from
Easebourne, England
@bt_uk why do I bother paying a premium for your services when my internet spends more time down than up😠😠 3 open reach engineers are in my road doing god knows, what the betting one of them has ****** up my connection again 😠😠😠😠😠😠😠😠😠
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Damon Cochrane
(@DamonCochrane1) reported
Wifi constantly logging me out. Both app and through the website. Wifi unstable. @bt_uk
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Eby
(@EbyPatel93) reported
@bt_uk Just had an extremely rude Engineer today who promptly left mid conversation and drove off without installing my FTTP.. So now I have no engineer and no Internet!
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Amber V - Williamson
(@AmberEngineer) reported
@paigefulcher97 @bt_uk @bt_uk down for me too
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BT Business Care
(@btbusinesscare) reported
@Caitcrafter Hi, Freeview us he system we currently offer but I don't know enough about this as business do not currently offer the service. My colleagues in Residential @BT_UK do this service so I have tagged them in to reply if they can help. Thank you for highlighting this
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William Watson
(@Villyvarts) reported
I hate having to do this but it is a joke that @bt_uk @BTGroup cannot connect my broadband for 4 months! FOUR MONTHS! Twitter seems to be the only way I can get a response. I’ve been with them for years but this is the worst experience of any company I’ve ever had.
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MILKNTWO
(@itsmilkntwo) reported
@unfortunatesou8 @bt_uk Because they’re terrible abs customer call centre is in ******* India
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P
(@Pavsingh15) reported
@bt_uk hi engineer finally installed broadband however ive been told now you can't bring my old phone number over which was promised. I need that number. Please help
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MILKNTWO
(@itsmilkntwo) reported
@stevemic @bt_uk Mine went down 3 times between 9-10pm last night worst thing was it goes for 10 seconds then comes back on frustrating
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Derek Hartley
(@derekjhartley) reported
@bt_uk Hi, I use BT Wifi (paid monthly) for my work connection since working from home. Unfortunately today I've been unable to connect, instead recieving a 503 Service Unavailable error. Is there a known issue? I'm currently in the B13 area of Birmingham.
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Rob Jack
(@JackridRob) reported
from
Eastleigh, England
Last night I couldn't watch #ChampionsLeague as #BT kept telling me I needed to upgrade my package. Phoned advisor who gave me bullshite answer it was down to performance rights! Today I get message; issue fixed! None of my issues are fixed #BTSport I missed the match....
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Ola
(@miss_sannii) reported
@bt_uk is there a UK outage?
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Dan Wilson Craw
(@danwilsoncraw) reported
Hi @bt_uk @Ofcom any chance of shutting down this number 02088093775? It's making scam robo calls
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Julian
(@JuFitJuJu) reported
@bt_uk Nope they keep calling at bad times....no ones fault but I am still keen to look at a new phone 📱
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Derek Hartley
(@derekjhartley) reported
@bt_uk Sorry, are you actually saying that to contact someone about a Wifi issue I have to make a phone call? Is this not the 21st Century? This clearly isn't the actual case so I'd appreciate you getting in touch with someone who can provide an answer.
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Trev Butler
(@fockinmokybokka) reported
@bt_uk I didn’t manage to book it. If you can help that will be great.
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BT Business Care
(@btbusinesscare) reported
@Caitcrafter @BT Hi, Freeview is the system BT use but I don't know enough about this as business do not currently offer the service. My colleagues in Residential @BT_UK do so I have tagged them in to reply if they can help. Thank you for highlighting this
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Damon Cochrane
(@DamonCochrane1) reported
Wifi constantly logging me out. Both app and not app. Wifi unstable. @bt_uk
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Philip Sempers
(@PhilipSempers) reported
@bt_uk No ****, was on hold 2 hours yesterday to sort it out.
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Marge Dacre
(@MargeDacre) reported
@bt_uk Hi this morning when trying to login to a BT wifi hotspot I either get '503 Service Unavailable' or '504 Gateway Time-out' I cannot connect to my paid for service. Help!
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𝕯𝖆𝖗𝖗𝖊𝖓 𝕾𝖒𝖎𝖙𝖍
(@4realsmith73) reported
@bt_uk May have to look for service elsewhere that can wouldn't think a big company like @bt_uk would have this trouble
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Socially Distant Spider
(@lurkingspider) reported
@bt_uk @mrlondon_ncb I spotted a BT engineer in Darlington this morning. Does that help since you don't seem to know where they are or what works are planned? There was one in Middlesbrough yesterday. Not sure if it was the same one.
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Adz
(@FuckAdz) reported
@__MLx0 @bt_uk Call centres are awful for BT🤬