BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Croydon, Huddersfield, Norwich, London, Oldham, West Bromwich, Birmingham, Oldbury, Paddington, Southwark, Great Yarmouth, Barnet, Northampton and Stockport.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Glasgow |
Internet | |
| Croydon |
Internet | |
| Huddersfield |
Internet | |
| Norwich |
Total Blackout | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Super spark 🇬🇧
(@TheRealEnergyCo) reported
@bt_uk your customer service is non-existent. Is anybody in your joke of a company able to take ownership of a customer problem? Absolutely shocking service, never again. #poorservice #customerservice #broadband
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Daniel
(@D_P_Palmer1) reported
@bt_uk 1. Update - I spoke to your team after they said theyd call me. They never called me back. I had to call up. They supposedly added me to a text list from openreach for updates. NO Texts received. They told me on the phone that the issue would be fixed on Monday 10th
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_jess_.e
(@Julie66161579) reported
@bt_uk NOT HAPPY with bt, elderly, vulnerable, disabled parents left without phoneline after upgrading their bt two weeks ago, can't receive or make calls,bt say they will try to fix by next Wednesday but can't guarantee this!?@
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JungleLion
(@JungleLion_) reported
Isn’t it amazing Boyd can go to Celtic games with no hassle and yet @chris_sutton73 can’t go to the lance Armstrong Inn because they can’t trust the toe rags to behave…..and @btsport won’t support him …..pathetic
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_jess_.e
(@Julie66161579) reported
@bt_uk Done as you requested, still not working
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NEBluesman
(@TAFKABB) reported
What gets me about the @MLB blackout in the UK is…I pay good money to @MLB and NOW I’m supposed to pay money and subscribe to @btsport to watch something I’ve already paid for!? **** off!
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🄵🅁🄴🄴🄴🅉🄾
(@freezinwolf) reported
*******, is there anything more irritating than Jeff Brazier (who?why?) reading out the scores on @btsport Niw-niw, one-niw, free-niw A no mark with a voice that can strip lacquer 🤮 @btsportfootball
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Alan Macleod
(@AlanMacleod14) reported
Does anyone have any advice on how to get a serious response from @bt_uk ? 10 weeks since ordered broadband and several phone calls and complaints I’m just being bounced around speaking to people who can’t help. It’s frightening that customers can be treated this way. #BT
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Super spark 🇬🇧
(@TheRealEnergyCo) reported
@bt_uk your customer service is non-existent. Is anybody in your joke of a company able to take ownership of a customer problem? Absolutely shocking service, never again.
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PatriotGooner
(@DiabeticRik) reported
Who is this prick being rude to Farrah on BTSport
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Jordan Lee Collins
(@JordanLeeSounds) reported
@VerityWendon @bt_uk Thanks @VerityWendon I think it’s about time I contacted the ombudsman. Never had anything like it!
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Jon Pepper
(@JonMagicman) reported
@bt_uk Hi, we need to cancel our BT phone and broadband. Do we need to give notice or does it simply cancel as soon as we've transferred to the new provider, so long as we're out of contract? Ours ends on 30th November so we want our service to finish that day too.
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Alan Macleod
(@AlanMacleod14) reported
@shabrynco1 @bt_uk I’m over 70 days without connection and after multiple calls and complaints still have no idea what is going on. Shambolic customer service. Hope you have more luck than me Sharon.
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Sharon Williams
(@shabrynco1) reported
@bt_uk Is that right, so no service after a home move for 44 days is classed as unacceptable and over a week to hear something back about a complaint is not right? Who can I actually contact without being passed through half a dozen departments and having to tell my story over and over
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Donna Tilston
(@dibba69) reported
@bt_uk really disappointed with the current service from you. Not resolving the issue within 24 hours as promised and nobody telephoned me back with an update. Poor customer service xDx
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Doug Campbell
(@run_dfc) reported
Seriously @MLBTV stuff the fans and now @btsport is showing the extra innings of the early game instead of the @Mariners ?????? #WTF
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Alan Macleod
(@AlanMacleod14) reported
@bt_uk 3 months ago I ordered broadband from you and still no idea when will get connected. Have complained multiple times but nobody cares - no idea what to do next. Shambolic customer service doesn’t even begin to cover it.
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Daniel
(@D_P_Palmer1) reported
@bt_uk Do you think this is good service BT. Is this how you think you should treat customers? You won't send me a temporary data hub to use because you want me to upgrade, for a service that you're not providing. 16 months in a contract and 2 separate outages lasting 2 months combined
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Graham
(@Graham26590764) reported
@btsport why has your coverage of Benfica V PSG NOT started until well into the 19th minute . If I only want highlights then I don’t need to subscribe to your channels. Very poor on your part
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Cathy Clamp
(@cathy_clamp) reported
@bt_uk waiting to be called back about our internet being down again
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PatriotGooner
(@DiabeticRik) reported
Who is this prick being rude to Fara on BTSport
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Guy Bouffard
(@guy_bouffard) reported
@JessicaGamess @btsport Very unimpressed with this service, paying out of my arse to watch my team play, should be broadcasted on different channels, poor decision and absolute clown show
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Jake
(@Jakethe_Snake2) reported
@BaseballBrit absolute garbage from the MLB and BTSport, was by far the best US-league streaming service until now...are you able to post any news or information about how we can push this onto MLB to change this back? As well anyone able to get a refund?
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Manta227
(@Manta2271) reported
@Georgin03524104 @WorcsWarriors To be fair to btsport, it’s RFU and premiership that removed us. And at the Bath match today they showed Worcester warriors supporters, said you will see them around the grounds please give them support they need it at the moment.
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Alan Macleod
(@AlanMacleod14) reported
@JordanLeeSounds @bt_uk I’ve been doing the same for over 10 weeks now Jordan - it’s a never ending circle of excuses and fake ‘escalations’ from @bt_uk I hope you have more luck than me.
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Glen Dunbar
(@SuperstarDunbar) reported
@BlueJaysFansUK They relented and I've got it on the MLB app, Poor show from BTSport, they have 6 channels on the app not showing anything and didn't put it on.
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3Li
(@AlkramiA) reported
@btsport It's a match @ 5, how do u miss the first 15 min?? !! R u stupid!!!! #MilanJuve
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Aurelius
(@feralandfree) reported
Having to miss 15 minutes of a huge AC Milan vs Juventus game on @btsport to listen to crap analysis about **** football first
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Andy Davies 🇺🇦
(@isleofwight2010) reported
@ThisisTFO @elliotsteelcom @btsport Oh dear we have found either some trolls or some complete fools that wouldn’t understand football support if the ball hit them squarely in the face.
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🏴 Rich John 🏴
(@theboyrichjohn) reported
I blame @btsport for the TV deal and @MLBTV for agreeing to sell subscribers down the river for a few extra $. BT show how many games a week? Did they show the Chisox at all? You always have to find a way of spoiling everything. You can both go f*** yourselves.