BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (63%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (7%)
-
Phone (6%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bristol, London, Clevedon, Magherafelt, Paddington, Sidmouth, Wembley, Newport, Castle Cary, Weston-super-Mare, Greater London, Lechlade, Normanton, Salisbury and Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| London |
Total Blackout | |
| Clevedon |
Internet | |
| Magherafelt |
Total Blackout | |
| Paddington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
K 🐼
(@kxcheungx) reported
Worst customer service goes to @bt_uk ... Moved into my first home expecting to have the internet up and running to work. They cancelled the order without telling me, been told 100 things about getting it resolved. Absolutely fuming. Stay clear, they don’t care.
-
| Steven | | ®♿
(@really_grumpy) reported
@Ofcom I did state that, my issue like tens of thousands of others is why do they have a price scale which clearly discriminates against the elderly, poor, and disabled. 100Mb, 200Mb, 350Mb doesn't cost the supplier any more than a base price - why the scaling? @virginmedia @bt_uk
-
Helen Coleman
(@hfc53) reported
@bt_uk Hi Aled, Thank you for your advice. I will. It’s quite the disappointing Merry go round with @bt_uk The lack of communication with the customer must be embarrassing for you. It’s a pity I’m having to chase them rather than them communicating with us.
-
Public Miss Smith
(@Julienothidden) reported
from
Skelmanthorpe, England
@bt_uk hello trying to change account name after my father died. Finally negotiated after several attempts your phone lines. When spoke to a person and was being transfered we got cut off. HELP you are proving the most difficult to sort out! Thank you in anticipation
-
Ken Chisholm
(@tighabhinn) reported
FIX IT !! SIX MONTHS now and HALF our emails still going into JUNK MAIL !!!! ...despite having tried every single everything to remedy it !!! (including at adding senders' email address to our 'contacts' @bt_uk
-
marianne davis
(@mariann21000026) reported
@bt_uk How about helping your customers first before playing the hero? Your service is awful
-
Birgit
(@gweneveee) reported
@OpenreachHelp Not sure if this is yourselves, but are you able to confirm if the network is down in GL51, Cheltenham? Or do I need to contact @bt_uk?
-
Dale Meachen
(@DaleMeachen) reported
Having some serious problems with speed this morning @bt_uk, it's so slow that I can't even log into live chat to tell you!
-
Puddytat purr
(@Puddytatpurr) reported
@bt_uk red flashing hub light, is your service down or does my mother need a new hub? PO36 9LF is postcode. She is blind, does not know phone or account number
-
Michael McHugh
(@mich_1) reported
@bt_uk my dad's landline not working and his phone is vital as he's vulnerable. Not sure if it's phone or line
-
Paul Dee
(@CCTV_etc) reported
@bt_uk Is there any point, a complaint is logged now
-
More of an idea, really
(@supergranular) reported
@bt_uk Problem was solved. Seems to have been openreach. Entire area was down.
-
Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
-
Carl Brown
(@LordBabyBrown) reported
@bt_uk I’m really disappointed with how you treated my mum. She not had phone services for weeks. Now you got her account working. The internet has gone down few days ago. She was told that there was a fault in the area. Now she been told she cancelled her contract?
-
Gareth W Morgan
(@thealmightyG) reported
@btsport @bt what would be the quickest way to cancel my sports package?
-
Samta MF Claws
(@samhoulden) reported
Well over 20 mins now @bt_uk SOMEONE PICK UP THE DAMN PHONE
-
Samta MF Claws
(@samhoulden) reported
Shout out Adam in the Blackburn @bt_uk centre for acknowledging their system has caused the problem & doing his best to sort it out. Still don’t even know if we’ll have broadband by next week, but it’s not his fault. It’s BT’s system that has caused all this stress & hassle.
-
not chocolate now
(@YumYumProduce) reported
@bt_uk Let’s just hope the engineer can fix the issue as this has gone on long enough
-
Sid Ibrahim
(@serhanibrahim) reported
@bt_uk Get in touch with @BenIbro he is having crap service from @virginmedia
-
Kole Morgan
(@KoleMorgan) reported
@Adamjw1980 @Rachel_Cable7 @bt_uk They have now sent me the little box because I insisted on my issue being escalated again. And wierdly I have service with it.
-
Marshalls
(@treesurgeon47) reported
@bt_uk bt customer service principles: 1 Never call back a customer unless customer has complained on social media 2 After several complaints just ignore completely. 3 Don’t bother rectifying problem that prompted complaints in the first place
-
Teddy Watson
(@teddywatson123) reported
@paddybarclay @btsport Terrible tweet paddy
-
🇬🇮 Darren Crisp 🇬🇮
(@pastyman72) reported
@bt_uk I've had an email saying my TV contract is ending. Was going to renew but can't get through by phone and I'm unable to manage my account at all online due to an ongoing issue (2 years now!) that you have failed to rectify. What do I need to do?
-
Innovatum
(@TheUKJoe90) reported
@bt_uk Dispute resolution non-existent; easier just not to reply apparently and pass to debt collectors. Great way to treat an elderly customer who had been with you for 50 plus years. #BT#NoShame
-
Ebony Hutt
(@HuttEbony) reported
@bt_uk experiencing the worst customer service this morning. Cancelled contract in Oct, still got billed in November (shouldn’t have). Trying to request a refund, on the phone for an hour, get transferred twice & then call cut off 😡
-
not chocolate now
(@YumYumProduce) reported
@bt_uk Funny how that only happens when customers tweet how bad the service is
-
Hugh Miller
(@HWM79) reported
@bt_uk Please help! Logged a no dialtone fault on the 09th November. Now 11th December and no communications regarding rectification. We live in a poor mobile signal area and rely on our landline for emergency contact if needed.
-
not chocolate now
(@YumYumProduce) reported
@bt_uk Thank you- I’ve tried that but it’s still not working- I don’t think there’s enough 4g signal
-
Keith Davies
(@Keefyfromusk) reported
@bt_uk had complaint registered six days ago, confirmation by email, was told I would be contacted by phone within five working days. It hasn't happened, please help.
-
Brian Moore
(@MrMoore7003) reported
@bt_uk Hi, thank you for your reply. However as a long standing customer I shouldn’t need to contact BT and beg for a better deal.