BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hounslow, London, Hackney, Bicester, Shipley, Skegness, Glasgow, Manchester, Walsall, Croydon, Luton, Slough, Reading, Newtownards and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme Brooke
(@Advoftractorboy) reported
@bt_uk @BTCare direct message me asap regarding your continued shambles of leaving an 89 year old without a line. A priority case 5 days down BT blaming Open Reach & vice versa. Disgusting
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🦢🏴Dan🏴🦢
(@Dbendle1988) reported
@bt_uk NOT happy with the broadband service I’m reserving from you!! Actually missed a really important interview today which I can’t re-book, can’t wait till the contract is over so i can go to someone else!
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Patrick Frost
(@frostefroste) reported
@bt_uk - promised a refund 5 weeks ago for all the issues I had. Guess what still not happened. The worst customer service of any company I have ever given money too. Incompetence and indifference are your 2 pillars it seems.
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Charlie R
(@epocS60) reported
@Ofcom regulate poor practices @EE is doing. Ordered an extra sim contract with add on BT sport for big screen. EE confirms order, next day sends text needs to confirm some details, call in & been told they will remove the BTsport add on to add it in the app to pay more for it!
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🦢🏴Dan🏴🦢
(@Dbendle1988) reported
@bt_uk Done! But it’s been crap for a long time, and you guys want more money of me to have better service, but all you say is sorry to hear that( I missed out on a job aboard)
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Naman'Nomie'Parvaiz
(@Naman_Nomie) reported
@bt_uk my broadband has been down since Thursday
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Tatiana
(@itstatianad) reported
@bt_uk Hi, why is your MyBT page always down??
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Noel
(@NoelProcter) reported
@bt_uk hi just trying to reactivate my monthly bt sport app subscription since Saturday and not getting anywhere. Almost like you don't want my money. All I get when I try to restart is the 3 colored circles bouncing up and down and nothing happens. Tried app/web/chat/phone
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Graeme Brooke
(@Advoftractorboy) reported
@bt_uk @BTCare Does BT stand for Blame Transferrers or Bloody Terrible in relation to your support of Welfare Priority 89 year olds?
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MB
(@MB011119) reported
Kevin Bacon may be able to stay connected, but @EE is quite frankly the worse mobile network I have ever been on!! Unless I am on WiFi, my phone often becomes useless!! Thanks to @bt_uk for having persuaded me to move across… #stayunconnected #alwaysinthe1%withoutcoverage
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s0l_uk
(@s0l_uk) reported
@bt_uk hi, need help regarding missing bill payments.
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.
(@marc_bronson) reported
from
Tadley, England
@bt_uk RG30 2UB phone and internet NOT WORKING.
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Andy Harris
(@AndyHar99612377) reported
@bt_uk I've never had any problems with my landline until @gigaclear & @SwishFibre started digging up my street.. since then my landline has gone down 4 times.. I don't believe in coincidence, and yet again my land line is down. This is absolutely rubbish..
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Robbie.R2o22
(@RobertR45967392) reported
Hi @bt_uk can someone help me ?
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Maddie Bolton
(@maddie_bolton) reported
On top of this, it's impossible to make a complaint and they have refused to reimburse me for the cost of purchasing a Wi-fi booster. I have been told to purchase a 'BT disc' - I will not be spending a penny more with you @bt_uk - such terrible service.
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Phil Cooper, Etm
(@Philcoops) reported
@bt_uk new contract ultra slow speeds ?????
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Andy Harris
(@AndyHar99612377) reported
@bt_uk Ok I will..but in my opinion you should be getting into these companies that are causing your customers problems. It's not good enough. They, not you, should be giving us some compensation for this inconvenience.
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Reech
(@re_reech) reported
Hey @bt_uk I don't use your services, but I'm having trouble and can't find a way to stop the SMS text service. I keep getting calls to my O2 mobile number with blank text messages. I don't recognise the number trying to contact me. (1/X)
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Hammackunt 6.0™ 🟧⬛🏴
(@Hammackunt60) reported
@WullieHalliday **** internet service, @bt_uk constantly increasing my bill by stealth, with intermittent bouts of yelling at the computer. I tried ******, didn't work😳
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Caroline Jarrett
(@cjforms) reported
Modern life. Yesterday @bt_uk emails offering a new contract £39.99 per month for the same level of service we have currently, which is fine. Today both chatbot and helpline person are adamant that no such rate exists. Husband wore them down.
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Dale Village
(@dalevillage18) reported
@bt_uk been without WiFi for 6 days since my fibre installation (which worked for a few hours) The issue is still not resolved despite countless update requests by myself on the phone and online chat. No contact or update from BT themselves, I'm chasing it myself #bt #broadband
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💎💎Ngeremokwu 🌏🦋
(@Ngeremshalom) reported
@bt_uk Hello, I have been trying to get to you about issues sorrunding my return of the old BT WiFi box which I posted but I get a getting a message that it has not yet arrived. Do you have any number I can call to address the issue? Or can I post here the receipt of the post?
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Andy Harris
(@AndyHar99612377) reported
@bt_uk No I fully appreciate that. But I've been with BT for years. Never had a problem until all this super fibre installation has started. It's very frustrating to say the least. So why do I have to be inconvenienced because of outside influences. It's not the service I pay for.
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Hammackunt 6.0™ 🟧⬛🏴
(@Hammackunt60) reported
@WullieHalliday @bt_uk There are 2 types of service, residential and roaming. The residential only works within a certain distance from your address, roaming you can use anywhere.
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Andy Harris
(@AndyHar99612377) reported
@bt_uk Yes it's down at the moment, again!!. Yes I have reported it. Engineers are scheduled for Thursday. But to be honest, it's ruddy ridiculous. It shouldn't be failing this often. And its only since this super fibre installation has started.
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Maddie Bolton
(@maddie_bolton) reported
For the 4th day in a row, hotspotting off my EE mobile because my @bt_uk broadband signal can't reach further than the one room the box is in. I'm told that they can guarantee speed but not the signal strength for wifi to actually work. That really makes sense.
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Jo 🛸
(@gimmehopejoanna) reported
@bt_uk hello! I reported a fault on 27th March. It was estimated it would be fixed on 30th. Assumed it had been. Just tried to assess as still having problems. The fault is still open. Can you help please?
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Hammackunt 6.0™ 🟧⬛🏴
(@Hammackunt60) reported
@WullieHalliday @bt_uk There's a duct outside my house that fills with water every time it rains, they send an engineer with a cup every time to empty it, that's their fixing the problem.
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liam
(@liammhornerr) reported
@bt_uk any reason why my whole area keeps disconnecting from the internet and then reconnecting again? Your website says no known issues but we’ve been having issues all day.
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Stephen Farrow 🇪🇺
(@stephenfarrow) reported
@bt_uk Terrible layout, and when I clicked on what looked like the link to look at my bill the wrong page kept loading. I managed to do what I needed to do, but the process was a lot more annoying than it needed to be.