BT (British Telecom) Outage

@Bt_uk complained regarding your breach of data & privacy usage. Will be escalating this to @OmbudServices refused escalation by your complaint manager today. Unacceptable. Fed up of you wasting resources and time. Small business needs support not profiteering.

@bt_uk No, the issue is not in hand. I have asked for a call from a senior member of staff, but I’m still waiting. On what planet is 5 days an acceptable period to wait when I work remotely? Will BT pay me 5 days pay while I can’t work?

@OpenreachHelp @bt_uk phone line not working since Thursday and today apparently been fixed and our line has been switched to someone else’s house! Needs to be fixed tonight…. But they are offering engineer Friday!

After 8 days of no service, 1500 homes in Basingstoke are just starting to find out that @bt_uk have not automatically applied the £42 of credit they are owed. How forgetful. Perhaps some complaints to #OFCOM will help "jog their memories" ?

@bt_uk thanks for the letter advising me that although you know my mum died on 8th July she owes you £9.63 she has been your customer ever since land lines came into existence #disgraceful

@bt_uk disgusting service! My elderly grandad, who is on oxygen, has been without a phone line since Sunday evening! He has no mobile phone - and we were promised someone would fix it in 24hours. It’s now Weds eve and still not fixed - apparently coming tomorrow.

@bt_uk I raised a complaint when I found out an engineer would not visit for 13 days, so no internet for that time. Sent a message just now stating my complaint has been closed, but with no explanation as to why. I’m certainly not happy at the moment.

@bt_uk Hi Rita, The details I used was my New Customer login detail, my accounts been activated, I would assume that It would be the same details I use for my online access

@bt_uk I can safely say BT is the worst company I’ve ever been connected with. Having an o toning issues for over a year during the time they never opened a complaint when I asked on every call and said as clearly dissatisfied. Today. Called to cancel as soon as the person ..

@bt_uk I've literally been waiting in all day since 8 am. I realise that it is a 3rd party who manages installations but it has not been a good service so far & doesn't reflect well on BT

@bt_uk we seem to be having issues with our business land line, it's not been working all day and when we call you on our mobile we get passed to someone else and get cut off. Please can you help?

@bt_uk is there a broadband outage in Cromer, Norfolk?

@bt_uk The issue wasn’t technical the contract was cancelled, BT still had our old address on the system despite having moved 12 months ago and receiving the halo3 equipment at our new address and paying the bills each month

@bt_uk Spotting the scams isn't too much of an issue.. its the fact that I get at least one a day. Surely you can track and stop them..

Bought and paid for @bt_uk #btwifi, but the service has been useless today. Connection constantly dropping and requiring re-authentication. #useless

@bt_uk wtf is up with the broadband in Broughton Milton Keynes? I am not paying extortionate monthly charges for no internet. Some of us have to work

@bt_uk hello, I've rcvd email to say book engineer to fix my fault, went online to book, it states I've told you problem is fixed, which I've not done. Pls advise as I've not seen an engineer.

@bt_uk why am I receiving confusing/conflicting information from the support team. I have no internet for the past 3 days and I’ve received emails saying it’s fixed, a representative saying it’s internal and another saying it’s external issue for open reach??

@bt_uk Absolutely #poorcustomerservice Treated as though I’m stupidwhen if they’d actually read messages properly! Will NEVER use @bt_uk services, it shouldn’t come at a cost to the customer to resolve THEIR problems!Elements of #discrimination Can’t even provide a correct email!

I can’t believe @bt_uk are going to take two weeks to fix a problem, leaving me without internet or phone and unable to work!!! The fault coincided with work on the telegraph pole connecting my house but the workman just laughed and told me it couldn’t have been them 😡#BT

@FanFareweather @btsport @skytv No issue with the coverage, just annoyed by the way to access it.

@bt_uk I have paid for a service that I have not received and the customer service to get this resolved is ridiculous. It shouldn’t have to cost me to fix your error! There is no direct email on the site and the ones I’ve been given don’t work! #bt #poorcustomerservice

@bt_uk I'm eligible for a reward Mastercard but as I log in I get absolutely nothing. Can you help please?

@bt_uk reported a fault with my internet today. Engineer only available on 23rd Aug. How in this day and age can this happen? I wfh, how can a 4g Mini Hub substitute for BT500 for 2 weeks. Typical lack of Customer Service.

@bt_uk Worst service keep away from BT

@simonjedge @bt_uk I've never understood the holding music. My local surgery has a ping-pong Greensleeves on repeat. It's awful. I'd much rather listen to birdsong or the ocean.

@bt_uk So does BT now stand for Bloody Terrible?

@bt_uk I've already reported the fault and Openreach have found the damage (8 properties affect) by those idioits, but havent been asked for a diversion number?

@bt_uk Hey Sharon - Thanks for your reply. I am not sure they could help as the competitor is slightly more expensive. Cost is not the issue - I just need much faster download/upload speeds that BT seem capable of offering.

@bt_uk Hi I've been a customer for ages. I'm out of contract & want to change to a different deal. When I rang yesterday, your advisor said she couldn't give me what I can see on BT online & told me to put deal I wanted in my basket. Tried but it comes up as £28 difference! Why?