BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Blackburn, Wandsworth, Ruislip, Leeds, Halifax, Northampton, Newport, City of London, Manchester, City of Westminster, Hackney, London, Harringay and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Wi-fi | |
| Wisbech |
Internet | |
| Glasgow |
Internet | |
| Blackburn |
Total Blackout | |
| Wandsworth |
Internet | |
| Ruislip |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Den Brimmell 🇺🇦💙 The NHS
(@BrimmellDen) reported
@bt_uk As I’ve said previously: 1/mobile signal is terrible in my street. 2/not everyone has a mobile,some have a landline instead. 3/no company will give out “personal information” over the internet to 3rd parties,so that’s hopeless,as I’m finding out! Problem was reported 10 days ago.
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Dave
(@daveazzopardi) reported
@bt_uk Phone line really poor and connection keeps dropping
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Serge Denizyaran
(@denizyaran) reported
@bt_uk We’re good BT, thanks. 5 years running still no outage in our estate 👍
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Iestyn Lloyd
(@iestynx) reported
from
Caernarfon, Wales
@bt_uk Any news on WiFi 6 support?
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Shire Beds
(@ShireBeds) reported
@btbusinesscare We need BT Local Business to sort out the outstanding issues as soon as possible - it had been on going for far too long @btlocalbusiness #btlocalbusiness
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CRLFC..
(@carlrog58855934) reported
@PS_YNWA This is the reason woman shouldn’t talk about mens football she’s talking crap who the hell is she anyway sort it out @btsport or ppl will stop watching just like when Martin Tyler commentates
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Mark Benney
(@MarkBenney1) reported
@btsport real problems loading on Firestick - slow yesterday, took 28 minutes today. What’s going on #btsports and #amazonhelp?
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Naz
(@naz18) reported
Everyone beware @bt_uk does not care about its customers. My elderly parents have not had landline access for the last 14 days and not once have they provided a solution on how my parents can have their landline back. They provide the same old dribble saying it’s with a team.
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Keith Farrow
(@plod1956) reported
@sacosw @paullewismoney @bt_uk One answer to lack of mobile coverage at your home is to use a network that has Wi-Fi calling. Not going to solve all problems, but will help a lot.
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Tafka Wac.
(@tafkawac) reported
@bt_uk this is the kind of thing that doesn't inspire any customer loyalty. CPI + 3.9% You realise by doing CPI +3.9% you're driving up the rate of CPI. Why couldn't you just say 5.5% + 3.9% and be honest that you're putting the bill nearly 10%? #
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Shire Beds
(@ShireBeds) reported
@btbusinesscare The short term issue is now resolved but our long term issue remains - we look forward to having this resolved by yourselves
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The Ginger Guy
(@TheGingerGuy22) reported
@bt_uk I'm trying to track a fault and to my understanding 2 are on my account, 1 stating slow connection (not correct as there is no connection) 2 no land line calls available ( I don't have a landline phone) I'm now on day 4 without connection to broadband services
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Barry Cullen
(@barryfrombarrow) reported
@bt_uk How can you connect hybrid connect ahead of broadband service being switched on in new property, thanks
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Emily Burbidge
(@EmilyBurbidge3) reported
@bt_uk I have been waiting since the 19th February for a complaint to be resolved. I have been told by 3 different people it is sat with a manager to call me back. I have received no correspondence from you. Please can I have the email of your CEO so I can complain.
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Ed
(@EdCStevenson) reported
Is @bt_uk having an outage? Struggling for connection at home.
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JayEss2
(@jayesstoo) reported
@sacosw @paullewismoney @bt_uk Ditto although since changing from BT mobile to Vodafone, I now get a signal! Although could be a problem when upgrade to 5G as I can't afford a new compatible mobile handset. And have to pay surcharge on broadband for being in a non urban area so limited choice & higher price.
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live slug reaction
(@n4ssie) reported
@bt_uk Hi, I was thinking of getting the Full Fibre 150 deal, but I am intending to move addresses by summer. Is that an issue?
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Steven
(@SensableSteven) reported
@Jancey07 @bt_uk That's the problem with bt, you tend to talk to their staff far too often.
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Danzie
(@travelingdanzie) reported
@bt_uk It was down from 930ish to 430.
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The Ginger Guy
(@TheGingerGuy22) reported
@bt_uk I have also had 2 dates given to me 1 is today the issue will be sorted or by 14th so which one is it, and will the lack of service be relevant to what I'm due to pay in the coming weeks for a rising service charge I currently can't use.
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Liz 🌎
(@_whatlizloves) reported
@bt_uk @AppleSupport my MacBook Air 2017 is unable to connect to my wifi no matter what I do. I’m literally sat next to the router and the wifi won’t connect and neither will personal hotspot. Any ideas on what I can do to fix it?
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Bella Caridade-Ferreira
(@bella_caridade) reported
@bt_uk Gosh, are you saying that your systems are so bad you can't search for a surname? That's dreadful system design right there.
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Sir Roger de Lodgerley
(@rogerlodgerley) reported
@bt_uk choking Broadband Speeds again. Looks like I'm going to be offered a faster service soon for the additional cost of only £??.??
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Ryan Brown
(@_RyBrown) reported
@daveazzopardi @bt_uk Had the same all week, upgraded to FTTP with 900 down and I've had nothing but trouble with it
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Adrian Daniels
(@Lhasadreams) reported
@bt_uk may I congratulate you on how you are treating customers that are mid-contract around the price rises.Thanks for sending me a letter to point out that you have me trapped with a financial penalty to leave. I will of course let it run and then leave. No customer care at all
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Den Brimmell 🇺🇦💙 The NHS
(@BrimmellDen) reported
@bt_uk Now,this may be a stupid question but how are they supposed to contact their providers directly when their LANDLINES &/OR INTERNET ARE DOWN & HAVE BEEN FOR 10 DAYS?!!
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Thom Kelly
(@thomkelly_) reported
@elonmusk @bt_uk @OpenreachHelp another 48 starlink into orbit! Wow you cannot get a overhead cable repaired on day 15 of 28 with no service! 👎👎👎
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Den Brimmell 🇺🇦💙 The NHS
(@BrimmellDen) reported
@bt_uk As I’ve said previously, it’s not me that has problem,it’s my mom & neighbours but they can’t complain because their phones &/or internet are down! Some are with you,my mom is with @Plusnet. I live in same street but my (& others) phone & internet is fine (coz we’re fibre?) 😤
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BT
(@BT_helpline_) reported
@princeclegg @bt_uk I’ll be honest Simon, there’s not a lot we can do at this time nobody can come into work to help because they can’t afford the fuel and the wages here are awful. Hope you find the solution yourself. From Mike oxlong at bt
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Caroline
(@CEnglish_) reported
@bt_uk Second time the engineer has not turned up! Absolutely disgusting service!!