BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (4%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Ealing, Normanton, Slough, Hackney, Newmarket, Southwark, Birmingham, Blackburn, Wembley, Worthing, London, Walton-on-Thames, Teddington and Douglas.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Ealing |
||
| Normanton |
Total Blackout | |
| Slough |
Internet | |
| Glasgow |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Johanna Courtney
(@MojoJojo780) reported
3/ ... a card payment and you will reconnect in 24-hours. To be frank, this is atrocious treatment of an elderly and vulnerable customer of @bt_uk during a pandemic. She is by herself, has no one other than me and I’m volunteering to help her out. Many elderly people do not...
-
Stuart Millard
(@Stuart_H21) reported
from
West Bromwich, England
@bt_uk I've got it reported now and have a Halo on order for delivery tomorrow. Just putting up with a shared 4G MiFi for today. Very slow compared with my usual FTTC connection though. How do people cope with such limited speeds nowadays?
-
Kimberley Anne
(@Kimbles_23) reported
@bt_uk Hi guys, we seem to have a problem in Gainsborough with internet - are you working on the exchange?
-
Allie Chesters
(@alliejc) reported
@bt_uk I need to renew my contract but every time I try I'm just seeing a message saying personalised offers aren't available. I've been told to call value team but due to hearing issues this isn't really best option for me. I just want to renew online.
-
Mark Cheshire
(@bigchesh247) reported
@bt_uk bloody slow again been like this for weeks now it’s a third of what it should be not good enough
-
Johanna Courtney
(@MojoJojo780) reported
1/ Very unimpressed with @bt_uk Cut a vulnerable 83-year old woman’s line off, including her emergency alarm for not paying her bill. She’s unable to get out due to COVID and shielding, she has a bad back and is in pain, she pays her bills at the post office so getting there ...
-
Stephen Jones
(@Halifax22) reported
@bt_uk hello i need support with ps5 order and your shop phone lines are closed and no live chat; however my ps5 should be arriving tomorrow but its showing pending processing. Been on hold to normal line for 30 mins. Please help
-
Lina Hamed@ANALEENA®
(@LinaAnaleena) reported
@bt_uk Still having problems....
-
Michael Matthews
(@HeyUnicorn) reported
@samhoulden @bt_uk @bt_uk really are the worst. I've had two orders mysteriously cancelled without contact or explanation. The second after a formal complaint and being appointed a special contact who promised he'd keep me informed and be in regular contact.
-
Penalty to Rangers 😉
(@G_Maxi_73) reported
@bt_uk More like terrible internet speed than actual problems despite paying more than the other 4 houses in our street.
-
Roger Allen
(@rogercarlallen) reported
@BTCare so now we find out you won’t be out to fix our issue until 19/01/2021 - no landline and no internet and no contact with our family over Christmas I will be cancelling my contract come new year without penalty
-
Samta MF Claws
(@samhoulden) reported
I have to say that @bt_uk are staying fully on-brand in making mistake after mistake & making moving house as difficult & stressful as possible. #complaint
-
Peter Buckle
(@PBuckle22) reported
@bt_uk Hi Michaela I've tried this, however we keep getting a red light above the signal indicator (which is what the issue was previously) does this mean there is no signal available for it to work? I've tried the hub around the house
-
Samta MF Claws
(@samhoulden) reported
@bt_uk Have done so now. PLEASE answer your phones or come back to me to fix the problems that (by your staff’s admission) BT have caused because this is completely unacceptable.
-
Stuart Millard
(@Stuart_H21) reported
from
West Bromwich, England
Having horrendous problems, for the first time ever, with my @bt_uk broadband today. Making it practically impossible to work. Not helping my daughter, who's self-isolating, do her schoolwork either.
-
Højbjerg FC ☃️
(@KhaleesiBW) reported
BT customer service is awful. I’ve been forced to move out of my house and back home because of my health and wanted to cancel my broadband. I was told to ‘get another house’ to put it in LMAO WHAT @BTGroup @bt_uk
-
David Fleming
(@Greyingbeard79) reported
Dear @btsport your documentaries are usually of the highest quality, but image my disappointment when sitting down to watch ‘Bosman’ and finding out it had nothing to do with Ray Traylor Jnr 😡 #youllservehardtime @btsportwwe
-
Peter Buckle
(@PBuckle22) reported
@bt_uk Hi Michaela I've managed to speak to someone now, however our bt mini hub is not working whilst we wait for our Internet to be sorted. Can you advise?
-
Inder
(@InderdeepGill) reported
O 👏🏽 K @bt_uk you’ve just edged me to the end of 2020 + left me for dead with no internet, ON 👏🏽 MY 👏🏽 WEEK 👏🏽 OFF 😭 — a cool mum millennial like me relies on that thing. Apple TV, Netflix, Prime, NowTV, Instagram, PlayStation... chile my **** signal flat can’t handle this!!
-
Eddie Krueger
(@ComXcomics) reported
@bt_uk Still on hold whilst they 'check' my account with a colleague. This issue has been going on since July.
-
Ricky Maloney
(@RickyMaloney1) reported
@bt_uk I need two more discs is the truth of it Gareth. The WiFi in this house is very poor considering we have Halo and a Smarthub 2.
-
Baz on deck 💙💛
(@theboatman72) reported
@bt_uk @OpenreachHelp ta for DM 'update is due later today. Our connection team will be in touch then.' After ringing them no one has looked at the issue since the 10th and no one was planning to ring us. 2 adult care worker's unable to properly, whilst you just lie.
-
Terrace Craig
(@TerraceCraig) reported
@DroopyPiles @bt_uk Dont get excited i had same and its utter crap just a slightly cheaper prices
-
Samta MF Claws
(@samhoulden) reported
Your app asks me to use Livechat. I then complete ALL of the details to do so & then get told there are no agents available even to do Livechat. @bt_uk really surpassing themselves in the terrible customer service area here. (Over half an hour on hold now)
-
Allie Chesters
(@alliejc) reported
@bt_uk Thank you have done that. I want to either stay on current package or drop down but I cant access any of the information. I can see offers for new customers but the moment I log in it tells me no personalised deals are available so I can't see what I might like to switch to.
-
Yoel Marson
(@ymarson) reported
Moved to EE for bband to get a better service for 3rd of the price but then slap on the wrist BTs term. charge offsets all gains! @BTCare
-
Johanna Courtney
(@MojoJojo780) reported
2/ ... has been a challenge this year. She’s had her account since the 70s and never pays late. I stressed when I spoke to @bt_uk in her presence on her behalf in Oct NOT to cut her off and to have a note on her account that she’s vulnerable. I have just sat with her to do a...
-
Julian
(@JuFitJuJu) reported
Such poor customer support for a long term customer from @bt_uk @BTCare tried to upgrade my sons mobile contract with yourselves after I’ve taken the full tv & broadband package and the price I was given last week has now gone up £10 a month !!! Shocking
-
Eddie Krueger
(@ComXcomics) reported
Worst part of being on hold on a call with @bt_uk is having cheesy Christmas songs assault the ears whilst you wait. That's really putting me in the right mood for a civil conversation. Especially 54 minutes worth.
-
Dan Sutherland
(@dansuth) reported
@bt_uk No Aaron. It shows it’s connected to WiFi which is connected to a broken BT fibre.