BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Mansfield, Hounslow, Bristol, Hammersmith, Glasgow, Hackney, London, Saltcoats, Kendal, Southall, Northampton, Slough, Burntwood, Birmingham and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Mansfield |
Wi-fi | |
| Hounslow |
Internet | |
| Bristol |
||
| Hammersmith |
Internet | |
| Glasgow |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Will
(@WildBill_Will) reported
@bt_uk I’ve just logged into my acccount and there is nothing to suggest there is any issue with my account.
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ExiledBitch 🇪🇺😷💙🏴
(@ExiledBitch) reported
@bt_uk I have been trying to resolve my connection issues with you for months. Just now, when I asked to be put through to your complaints department, the operator decided to terminate my call. Jesus! What sort of customer “service” is that?
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Alex Connelly
(@AlexTConnelly) reported
@bt_uk can someone help provide some information as to why my service isnt working? I have a solid orange light on my Smart hub 2. Thanks
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Haaroon Jabbar
(@JabbarRanks) reported
@virginmedia I want a call back ASAP to get this sorted out, been a customer for many years now and this is the service I get? Very disappointed. I think I'm definitely going with @SkyUK or @bt_uk
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leah
(@leahkitties) reported
@Mmmr87 @bt_uk i can’t stream at all with it :( it’s been like this for ~1 week now but today is so super bad!!
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Brent
(@bbjam480) reported
@AFCBP13 @England @bt_uk Ya cause only one of those options scored 4 goals so either you’re an idiot or you have the agenda by not voting for a player that just scored 4 goals.
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Will
(@WildBill_Will) reported
@bt_uk hi there, I am a broadband customer and my BT virus protect software is saying my subscription has expired despite still being a BT customer. Help!
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Luke Chapman
(@OfficialLuke87) reported
@btsport I need help with my account, can you put me in touch with someone who can help online?
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Geraint 🏴
(@geraintwjones) reported
@bt_uk It is working. 28Mbps down, but only 4Mbps up, which is often a problem. My gripe is with @WeAreOpenreach who, seem to have stalled, despite what they’re adverts say. They’re very cagey about giving estimated rollout dates too. Seems very ad hoc.
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Gemma Downing
(@hottubzzz) reported
@bt_uk It’s an incident in the area apparently that won’t be resolved until tomorrow. I won’t be able to check my puppy on his camera or leave him any music on :(
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Marc
(@Mmmr87) reported
@leahkitties @bt_uk It's terrible. Like I've had lectures all week and doing bits of work, it's been cutting on and off like mad. I'm gonna call them tomorrow because this isn't acceptable.
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Harry Tindal
(@HarryTindal1) reported
@rstacey2012 @England @bt_uk Totally forgot that nobody can be the best player on the pitch just because they play a bad team. How ******* stupid
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Also Stu
(@stuinweymouth) reported
@bt_uk So why upgrade someone if that service is not available?
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Ian Bett
(@IanCBett) reported
@aaron_f15 @bt_uk They have now replied to tell me that it is free to watch BT Sport - AFTER I have paid my subscription for the service. That's like offering buy one get one free (but only after paying for the second one)
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Working Comics
(@WorkingComics) reported
@bt_uk I dont have a landline with you. My postcode is g12. All reports online say Glasgow has a blackout and no electronic device is connecting to WiFi.
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Will
(@WildBill_Will) reported
@bt_uk Well there is ClaireC. My virus protection is showing as expired and I am not protected when online. I appreciate my account may not have a problem on it, but the software isn’t working as it should.
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@bt_uk How about fixing my phone ? Returning calls ? Been 6 months not fixed , you lie about contacting @WeAreOpenreach never mind Facebook need a call please ! #worstservice
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Nathan Stokey Dray
(@Nathandray26) reported
@ScotlandNT @bt_uk @JohnSouttar Cmon down here with yours bro
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Steve Collins Photo
(@SteveC_Photos) reported
@bt_uk my email stopped working yesterday... not accepting the password ... can’t login online either. You’ve locked me out.. so I can’t even report the problem. #btemail
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Wolf 🏴
(@That_Welsh_Git) reported
Looks like @bt_uk is having some internet issues or blocking traffic to some websites/IP's
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Working Comics
(@WorkingComics) reported
@bt_uk do you have an update on your service in Glasgow??
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Will
(@WildBill_Will) reported
@bt_uk I know - but my problem is that my virus protection software is saying that it isn’t valid.
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Jack-^-
(@JackBadapdos21) reported
@bt_uk Well that's a problem. I'm not the account holder so I don't know the account number
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aaron
(@aaronmjenks) reported
@bt_uk I’m having a line fitted at my new address but need an update on when this will be happening I can’t get through on the phone. Can you help please.
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David Gallagher
(@GowanTheBoy) reported
Hey @bt_uk ordered a sim only and on the app it says it has been delayed and is waiting for dispatch, not a very exciting service so far seeing as I ordered it on Saturday and it’s been delayed since Sunday - how do I cancel
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ThatGoonerKev
(@ThatGoonerKev2) reported
@England @bt_uk The Smith got to many votes and they had to shut it down 😭
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John Ayliffe
(@johncayliffe) reported
@bt_uk Hi I have had a ayliffe@globalnet email address for many years through the process of Madasafish trhough to the BT owned Plusnet. Unfortuantely 7 days ago I stopped recieveing sending emails through outlook. Any help would be appreciated please.
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LIV
(@livchappers) reported
@bt_uk I'm trying to contact someone about our wifi being extremely unreliable. Ive been contacting for months trying to find a solution but nothing has been suitable.
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observing-thinking
(@JBPheadspace) reported
@bt_uk my 85 year old disabled mother was supposed to have a BT landline installed on 04/11. 2 weeks on and she’s STILL WITHOUT A PHONE. This is truly the most appalling service - you should be ashamed. But you’ll just ‘blame’ Openreach. V v unhappy 😡
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DelboyAFC
(@delmo_del) reported
@England @bt_uk @HKane Fix!!! Couldn’t even vote for anyone else!!!