BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Halifax, Southwark, Manchester, London, Glasgow, Kilmarnock, Bristol, Birmingham, Newtownards, Oldbury, Hackney, Greater London, Wallasey, Dudley and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Southwark |
Internet | |
| Manchester |
Internet | |
| London |
Internet | |
| Glasgow |
Wi-fi | |
| Kilmarnock |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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hol aston
(@Ohollly) reported
@btsport hi I’ve had a problem with my bt sport monthly pass bill. Can someone message me to sort this please? Thanks
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Will93
(@TTVWill93) reported
@bt_uk is there currently a outage in bridgwater can connect to the router but am not getting any Internet?
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Angel
(@GalanthusA) reported
@art_in_textiles @bt_uk I am with BT., I find best service is by phone. Have to queue for a while but its free! Always had really pleasant and helpful employees when I have contacted them including over changing my package end of last year
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Maddy
(@Xihha) reported
@JustEatUK @lynseyhipgrave1 @btsport That's about how shocked I was when I found out that despite customer services confirming my order was not delivered you are refusing to send a replacement order or refund me so I can reorder
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Tom Allen-Stevens
(@tomallenstevens) reported
Having promised (and failed) to come & connect us last week, & allowed our broadband & phone line to be switched off as a result @bt_uk have failed to honour today's new app't time. TBH I was expecting poor service cos that's the industry standard, tho didn't think I'd be cut off
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Stuart Cowper
(@StuartCowper) reported
Impressed with @EE support last night & text based line check with @bt_uk which saw an @OpenreachHelp engineer here first thing to fix a line issue. Less impressed the fault is a result of neighbours ignoring a cable marker, digging it out, and then cutting said cable!
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alice.
(@_alicevsmith) reported
@bt_uk having tried all your “helpful tips” to improve our connection and being told there isn’t a problem in our area despite numerous Openreach visits & engineers reporting rusty wiring I would be grateful if you could help! WFH with poor internet isn’t much fun!
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Marcus Black
(@marcusblackcat) reported
@bt_uk They offer you this as long as you pay an extra £10 a month, and, looking at the replies, it doesn’t work either! Why should you have to pay to get a signal in every room??? No thanks
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Jennifer
(@JenDow) reported
@bt_uk we are a business premises still waiting on a visit today to fix our internet. Are they still coming?
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Rachel
(@westcountrybird) reported
@bt_uk @bt_uk Your colleague Emmett has all the details, Sharon. I’m incredibly disheartened & disappointed with the service that we have received. The engineer is apparently stating that they came to the house at 0930. I can assure you they didn’t.
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Bill Acres
(@billacres2) reported
@ChrisWoodsSays @ProfEdSweeney @bt_uk I found the CEO approach fruitful too. Although physics could not be overcome. Infrastructure is still poor and service patchy. It’s holding back “Global Britain”!
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Justin Greatrix
(@Hotwire147) reported
@bt_uk Joined BT on the promise of receiving an xbox last year.... Never materialised... now paying more per month than any other provider... Locked in for a further year unless I pay over 200 quid to leave. Can't wait to leave but not paying that
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Rajib uddin
(@Dadonraj) reported
@btbusinesscare can you get bt corporate to contact me, been trying to get response for over 3 week now trying to upgrade my internet. Spoke to your guys twice today been give wrong number and a email that does not exist. Internet at my site is 3mb download and 0.1 upload. Fix it
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Kevin Handley
(@kevinhandley) reported
@bt_uk Can she give your engineers tips to fix a fault in under a week?
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Charlotte
(@Charlot11800311) reported
@bt_uk not good customer service when your reporting a death and they asked to speak to the deceased. So many problems closing my grandads account. Not happy. Especially when we are trying to grieve.
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Emma Goodchild
(@EmmaG_94) reported
@bt_uk Hi, I wish to speak to someone about beginning a BT broadband contact. Please can you advise what the customer services number is please? Or I can send a DM to explain my query
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Gavin Hastings
(@fergusvantrump) reported
@gerigallacher @bt_uk In dennistoun, Sky Internet is down. Apparently a power fault in Bridgetown caused the issue. Trying to say it might not be fixed until Thursday.
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Abz
(@abzfrrr) reported
@bt_uk Stop the cap i got bt n dis **** dog
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Mandy Allen
(@Mandymoo_71) reported
Good work @bt_uk can’t even turn up for new customer on 3 occasions disgusting, crap service
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Matthew Langmead
(@ILoveAimeewa) reported
@bt_uk Hi there - are there any known faults on the network in my area - CM16? I have FTTP and my modem has all the correct lights but my router has just a constant orange light suggesting no connection.
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Liz Arkwright
(@LizArkwright) reported
@btbusinesscare how many times do we have to report a problem with our broadband? We were promised this additional dongle would mean you would know about a problem but it still isn’t fixed wish we had never swapped
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Michael Hughes
(@mhughes2k) reported
@bt_uk I know that it won’t fix it faster, i work in providing IT services so thanks for pointing that out, and wouldn’t normally be bothered but this is an ENTIRE segment of a city.
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karen colborn
(@karencolborn1) reported
@bt_uk serious problems in Northern Ireland my elderly father is still without phone or Internet after 4 days. NEED URGENT UPDATE WEBSITE USELESS
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Annabelle Wood
(@AnnabelleWood) reported
@bt_uk hi BT, not sure who to contact about our BT baby monitor which is losing connection to the camera most times it is used at least once, requiring a reset on the camera itself. Is this a known issue and can I do anything to prevent it? Many thanks
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Karen ❤️
(@karendeans1) reported
@bt_uk can you explain this why this fault in the G31 area is gonna take a week to fix ? No Internet, no telephone and yet i still have to pay a bill ?
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abooka
(@chuxiehills) reported
@bt_uk your broadband service has been out since last night in Glasgow Eastend. LOS LED light on the wall is red and wifi router light is solid amber. Yet your page shows no fault in the area. No fix till 25/02, how will one keep working and home schooling?
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Lewis Wallace
(@LWallace845) reported
@bt_uk you are the worst company ever we've wasted our whole day waiting for your engineer to come and set up our broadband and now after calling twice you tell us our appointment has been moved to March even tho the email was CONFIRMED for today?
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Wayne Evans
(@wayne23evans) reported
@bt_uk My WiFi Was Working Perfect, That's Until you've Had Workmen Putting in Bt fibre optic. My Son's play Xbox They've Said They Keep Lagging.i get the same Problem With My Firestick. Your WiFi Has Gone Piss Poor
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Kim Marie Lennon
(@Kimmlennon) reported
@Matthew_Wright @virginmedia Change to @bt_uk. Never any problems.
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Justin Greatrix
(@Hotwire147) reported
@bt_uk No, bt told me it was an error and wasn't entitled.... Trouble was it was after the 14 days cooling off. Came across as scam rather than an admin error