BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Little Hulton, Kingswinford, Tonypandy, London, Cardiff, Croydon, Yeovil, Hackney, Hammersmith, Sevenoaks, Camden Town, Mansfield, Hounslow and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Southwark |
Internet | |
| Kingswinford |
Internet | |
| Tonypandy |
Internet | |
| London |
Internet | |
| Cardiff |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ג'ונתן 🇮🇱🕎✡️
(@JRosenblum1989) reported
Anyone else got @bt_uk Broadband and having constant problems with @SkyHelpTeam @skytv ? I have to reset all the SkyQ boxes daily! £80 a month for problematic TV is extortionate! Cust Serv are about as helpful as a chocolate tea pot! Cancelling my Direct Debit until it’s sorted.
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Christopher McGuire
(@Topher_McGuire) reported
@bt_uk DO NOT DO IT HONESTLY. Iv had problems in the past with customer service inc sky and virgin but these guys are jokers worst iv experienced. Many mis sold deals and many hours wasted hanging on and not even ended up with a resolution
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江伊芙
(@evecong) reported
@bt_uk It was in your system for my callback as it was set to high priority. Check again, it was there. Your customer service has been beyond terrible.
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Greig Paterson
(@GreigPaterson1) reported
@bt_uk My activation date for my fibre broadband was due 10 days ago but I still haven’t received a service. I have phoned BT several times without success. I am very unhappy at the situation. Wondering if I will ever receive the service.
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Sarah Wain
(@sarah_wainnn) reported
Is anyone else having serious problems with BT BROADBAND? It’s soooooo slow at the moment and awful. @bt_uk
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Natalie Russell
(@Natalie3799) reported
@bt_uk You say you’ve been in touch with Paige M’s manager. Waited all day, guess what...No call. Got hold of Liverpool office at 1.30, promised a call back off Pete or Joe, managers...guess what...No call back. Appalling customer service and no one at BT cares!!!
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Barry Clarke
(@bazzaclarke99) reported
I tell @skyuk that their automated customer services is very poor and I will be looking to leave ASAP so they polity direct message a link to cancel, I expected more spending in excess of £70 a month, what have you got @virginmedia and @btsport
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KappaTheClappa
(@ClappaThe) reported
@bt_uk Why is BT internet is slow?
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liam catley
(@catley1990) reported
@Meme_Scholl7 @btsport Should reward anyone stupid enough to pay the prices
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ג'ונתן 🇮🇱🕎✡️
(@JRosenblum1989) reported
Anyone else got @bt_uk Broadband and having constant problems with @SkyUK @skytv ? I have to reset all the Q boxes daily! £80 a month for TV that only works when it wants to is extortionate! Cust Serv are about as helpful as a chocolate tea pot! Cancelling my DD until it’s sorted
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Toby Hiles
(@HilesToby) reported
Hey @bt_uk nearly 5 weeks since u said '12/24hrs' to provide bband to me. Each call ends with 'open a complaint' and 'openreach need to do some work' Few days later 'no reply' email same reason & 'complaint now closed' #endoftether @ThomasDuecke @MarcAllera
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CALLUM HEINRICH
(@CallumHeinrich) reported
@bt_uk update: this started at 8:00 this morning and BT have managed to get us a landline back but no internet at all. And no promise what so ever of internet by Christmas. Absolutely ridiculous, terrible service. They know they have made the mistake and are not doing enough.
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Thomas Lister
(@ThomasLister01) reported
@bt_uk For a total loss of service? Not being in breach of contract then?
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Wendy Davies
(@WendyLynDavies) reported
@RhysRobertLewis @bt_uk @plusnethelp Nathan's had the same problem. They've supposed to have come out three times, waited in and nobody came 😡😡😡
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PentreGardens
(@pentregardensCf) reported
@bt_uk disconnected our service, closed our account today for missed payment to then say oops we're sorry we made a mistake but can't restore your Internet for 14 days! Christmas week? A 4g hub arriving from you tomorrow to cover xmas period but would prefer the issue resolved!
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Sally B
(@broadsgirl) reported
So here's our tale about our phone issues Around April/May 2020 our phones start to ring manically, sometimes continuously, any time day or night. Often line is v crackly or dead when this happens. We call up @bt_uk who send out @OpenreachHelp We notice there is a pattern . .
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Katie Bloomfield
(@KatieBloomfiel8) reported
@bt_uk I've had two technicians out to where I live in Poynings in the past and nothing has been sorted. Phone line and Internet both down constantly. Its beyond a joke. Please do something.
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Thomas Walsh
(@twalsh21_) reported
@bt_uk after spending 112 minutes on a call being transferred 3 times I was transferred to someone trying to sell me EE mobile contracts. I ordered broadband in November, its been cancelled and reordered twice, and I’ve found out today that my account has no active orders - HELP!
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江伊芙
(@evecong) reported
@bt_uk That is not the case whatsoever. I had an arranged call scheduled for callback by a manager regarding my complaint, no one called me. And that was before any tweet was made. Please go into the previous dm’s.
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Fido
(@fidor98) reported
@bt_uk Okay, so whats the problem in my situation? We have tried to place an order, but have been told that we can't. Why is that? Is your company incompetent? Or are we being discriminated against for no reason?
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Cossack_Fonseca
(@the_insolents) reported
@bt_uk, after risking the lives of my family because I can hardly work from home, I receive a letter, with an option to pay £20k to fix it... Just ‘**** you’! You were privatised for the public good, what happened to that? And I notice your CEO isn’t on Twitter.
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Amy Richardson
(@Amy_chels) reported
@bt_uk WiFi down & engineers refusing to enter the house due to tier 4. When asked what to do was told “we will be able to fix it when COVID is over”. Unacceptably poor service at a time when everyone is relying on WiFi. What are you going to do?
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Matt Preston
(@mattpreston11) reported
@bt_uk Hey, Wasn’t sure where else to post this. Recently had my service cut off, Which obviously wasn’t ideal. Ended up with Poppy as my case manager who was brilliant. No idea her surname but just tell all Poppys at BT they are sound yeah? Cheers mates.
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Nigel
(@nutmegnige) reported
@btbusinesscare Well, @btbusinesscare despite all my complaining & your promises, you **** it up again! I was told I would get a phone call update today, but hey I didn’t! How do I cancel my order? This incompetence is unbelievable, i shall be looking to withdraw all my services.
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Tom Jenkins
(@TommmJenkinss) reported
Hey @bt_uk my router is basically next door to my room and I still manage to have really slow internet. I’ve done the test you’ve told me todo and still the same problem.
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Adam
(@AdzWhitcombe) reported
@bt_uk why are you offering people speeds between 50-70mbps down my road but you’ve reduced my speed and only offer me up to 30?! Reduced service and speed is very poor. Poor service.
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江伊芙
(@evecong) reported
@bt_uk closed another complaint case where I was not contacted by anyone regarding it. “We’re pleased we could help.” No one helped me.
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davidjwatson
(@davidjwatson) reported
BT @bt_uk having cut off the service from my 86 year old father who is vulnerable over an unpaid bill you haven't sent him. You are now waiting 24 hrs to reconnect him, not the best service. My complaint ref number is VOL013-548912298549 if you care to do anything about it.
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Fido
(@fidor98) reported
@bt_uk We can't get an order reference number until the line is active to create an order. That's what we've been told by your company. And we cant communicate with openreach to make them make the line active withiut going through a service provider.
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Wendy Ide
(@wendyide) reported
@bt_uk Your support staff member just hung up during a call! We’re on BT halo but have drop outs continuously. Please sort it out or refund the exorbitant amount we are paying you.