BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Oldbury, Carshalton, Telford, Dublin, Birmingham, Glasgow, Falkirk, Wembley, London, Halifax, Luton, Gateshead, Gloucester, Stroud and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Internet | |
| Carshalton |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
 Dublin |
Wi-fi | |
| Telford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Bell98
(@Bell98) reported
@paullewismoney @bt_uk Virgin are doing the same to us in April - their letter "in the unlikely event there’s a power cut or a fibre network disruption, you won’t be abie to make or receive calls". Living in an area of bad mobile reception we won't be able to contact Emercency Services.
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Julie 🍹🏴
(@weejaw73) reported
@bt_uk hey I’ve sent a help DM
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Rich Payne
(@RichPayne86) reported
@YourSSE and @bt_uk seem to be in a competition to be the worst company in the UK. You're both absolutely useless.
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Leon Ashley Millar
(@millar_leon) reported
@bt_uk Please can someone help with this I’m getting frustrated now and I want so@done to take accountability. You have put this offer out if you can’t help please can we escalate this to a manager. Thank you.
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Andy Marsden*
(@LFCProgMan) reported
@bt_uk Jules you have a DM waiting. Please can you provide some good quality customer service going forward as to date NO service has been provided by @bt_uk or @OpenreachHelp who again remain silent of their shoddy workmanship
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Jane Holt X
(@Losecontr0lx) reported
from
Garswood, England
@bt_uk my boyfriends got a situation with his newly installed wifi with you guys… can you please help? @Marty_Young17 x
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Jackie Johnston
(@TheRealJackieJ) reported
@bt_uk @yahoomail Hi. Got a new macbook. Trying to set up my yahoo mail. Tells me I need a code which will arrive by email. Codes never arrive. Is there a number I can ring please to sort this out.
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Will
(@willberrington) reported
@bt_uk Honestly, this copy and paste answer doesn't help, Aideen. When people are struggling with bills enough as is, the base 5.4% rise for inflation isn't enough for you - you tack on an extra 3.9% for the sake of "investment." Isn't that what last year's billion in profit is for?
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Bobby Cott
(@bobski2410) reported
@bt_uk are you guys aiming for a knighthood based on Gavin Williamsons contributions to being utterly useless? No internet, having to use my mobile hotspot to carry on working, which does restrict me and will leave me with a lovely fat bill from my mobile phone provider! help?
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𝓥𝓲𝓮𝓾𝔁 𝓻𝓸𝓶𝓪𝓷𝓽𝓲𝓺𝓾𝓮 #FBPPR
(@Mark_P0x0n) reported
@bt_uk Not sure that helps: "... unplug any existing handsets from your old service, as these will no longer work". And if the 999 emergency is to report a power cut I will need a mobile phone (assuming that there's a signal from the nearby masts).
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jay fitton
(@jayfitton1) reported
@BTCare you are nothing but trouble. Reply to me, please
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Simon Sinclair
(@Sinc90) reported
@bt_uk our broadband is down in SR6 and need it back up urgently. Is it local problem?
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Craig🏴
(@craggersgall) reported
@bt_uk WiFi is horrendous and the customer service is even worse
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Adam Clarke
(@clarkydpimp) reported
@bt_uk Hi, I have been trying to get BT to delete all data you store for me as a previous customer under my right to erase but can not find an email address and your telephone reps are clueless on this topic, please advice?
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Derek Stewart
(@MetabolomicMan) reported
@bt_uk I'll try from home first. Fine on the browser on mu phone so looks pc problem?
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thefootballarchives.com
(@onthisdaythefa) reported
@LFCProgMan @bt_uk You can get a minimum of £5 per day that the service is delayed. 18 months ago openreach took 42 days to deliver my new line. That is a standard payment from openreach, then it's upto you to haggle a BT compo claim on top. Looking forward to my renewal date :)
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Rich Payne
(@RichPayne86) reported
@btbusinesscare No thanks, I'm moving to another supplier as we speak. FYI, @bt_uk is the worst company in the UK. I will never use any of your services again and that includes @EE .
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Gordon Craig
(@gordoncraig18) reported
@bt_uk Thanks for your marketing spiel. Still doesn’t help me with my paltry 3% increase in pension.
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Adrian Daniels
(@Lhasadreams) reported
@charlie79a @bt_uk I pay for their top level 900meg broadband and they don’t seem to get the fact that mid term contract increases do nothing but leave a bad taste. Sky and other vendors will be rubbing their hands together, several have emailed me! Roll on Jan when I can leave BT!
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Leon Ashley Millar
(@millar_leon) reported
@UswitchHelp awful customer service I have received after requesting a reward card from my broadband order you told me to go to @bt_uk they told me to come back to you please live Upto your promises and process the £90 reward
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mnnklllnn
(@mnnklllnn) reported
@btsportcricket @btsport Sir, I'm preparing for the university exam, but I'm out of money, I'm looking for a part-time job, but I haven't found it yet. I don't want to be a burden to my family, can you help? I'll pay when I find a job, sir, I promise.
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Malcolm Struthers
(@M_Struthers) reported
I think I’ve been on hold to various companies for around 12 hours this week! @VodafoneUK prob has the best music, @bt_uk is very screechy! @edfenergy has a horrid voice thing which simply doesn’t work!
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Bell98
(@Bell98) reported
@paullewismoney @bt_uk Just to add I have tried an assortment of sim cards - i.e. different network providers and they are all bad. The maps that show how wonderful the network coverage is are wrong.
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Adrian Daniels
(@Lhasadreams) reported
@charlie79a @bt_uk I will be doing the same, despite my best efforts BT are just not interested in keeping me as a customer. They will get a short term gain from me and then a long term loss - it really is a business that does not look after its customers.
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Bobby Cott
(@bobski2410) reported
@bt_uk My standard philosophy is that I pay for a service that is adequate and working and not to pay for services that are not delivered… I trust I will be refunded for the inconvenience caused?
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Wiltshirewench
(@historynvintage) reported
@bt_uk hi. Not sure if you can help. My phone shows I’m connected to my home router but when I’m in certain rooms it drops out to 4G, even though on my Settings it still shows linked to home router. I’d like to be getting WiFi in all the rooms at home as we pay for it
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Antony Reeve
(@reeve_antony) reported
@bt_uk yet again another price increase. 2 in my contract, was told it wouldn’t happen. Ask to put a complaint and get told I’ll be sent a letter. Ridiculous, £95 to cancel when you nearly £5 a month more then anywhere else. Disgusting treatment of customers.
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mnnklllnn
(@mnnklllnn) reported
@btsport Sir, I'm preparing for the university exam, but I'm out of money, I'm looking for a part-time job, but I haven't found it yet. I don't want to be a burden to my family, can you help? I'll pay when I find a job, sir, I promise.
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Kris
(@justanotherkc) reported
@bt_uk Hi there. Can someone provide me with an update on an issue my mother is having. Called yesterday to report and they said would be fixed today. She is elderly and has a careline which isn’t working and causing her to worry as she lives alone.
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Bobby Cott
(@bobski2410) reported
@bt_uk That response solves all the issues then doesn’t it… phew…🙄