BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Knaresborough, City of London, City of Westminster, Reading, Kettering, Hackney, Blackburn, Batley, Romford, Barlestone, Manchester, Croydon, Hampstead, Basingstoke and Hereford.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Knaresborough |
Internet | |
| City of London |
Internet | |
| City of Westminster |
Internet | |
| Reading |
Internet | |
| Kettering |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hinton
(@hintonerminator) reported
@BT_UK will somebody tell me when my line will be working. Your website is poor, your app is poor and you don’t answer the phone. I can see the broken wire from my front window!
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ZachKappa
(@ZachKappa) reported
@bt_uk I registered interest like a year ago and never been messaged since, and the rollout is very precise saying from 2022-2024 when I can walk 1 minute down the road and get full fibre there, don’t know what the issue is with my street
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April may
(@b4myt1me) reported
@bt_uk I’m a Sky customer
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georgia 𓆈
(@GeorgiaaCxx) reported
@bt_uk any update on the broadband outage in gu47? Zzoomm are directing us all to your customer service team
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Charley
(@wolfiechar) reported
@mel_seton @bt_uk Its still out in cromer, did speak with Lizzie from your department about the outage but have not had a 2nd reply as of yet, why is there a specific time set that it will be fixed??
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Charley
(@wolfiechar) reported
@b4myt1me @bt_uk @SkyHelpTeam Hi if your in the cromer area, they are saying a fix will be done by 15.15pm tomorrow wed 23rd
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Kutan URAL
(@kutanural) reported
from
Hounslow, England
@bt_uk my wifi is down for about an hour.. what's the issue?
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Laura Bradley #Staysafe #Wearamask
(@BMWmsport75) reported
@bt_uk Aled I spent hours on the phone on Monday with issue to be sorted by yesterday & call back for 430 - both never happened. With the priority around digital and elderly ppl in area who are all cut off from everything including emergency services this is shocking treatment by BT
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Richie Driss
(@RichieDriss) reported
@LeeJ2711 @Andrew_Heaton @btsport United's team in 99 was very (clearly) strong - but the penalty save in the FA Cup Vs Bergkamp? The match Vs Barca at the Nou Camp? Saves in the UCL final when 1-0 down? Successful? Maybe. Treble? Not for me.
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Burnside
(@Burnside_5) reported
@bt_uk If a customer can order online they should be able to cancel online. I have already spoken to someone, and faced more joys of BT’s internal chaos, despite selecting the correct menu options it put me through to the ‘moving home’ team!
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c
(@CloEbanks88) reported
@bt_uk @arilambotruck I have the same issue in Croydon- I need my broadband for employment
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Tony
(@Tonester_7) reported
@natalie_malpas @bt_uk Id suggest you have a really really poor employer if they're forcing you or even just expecting you to take annual leave, due to internet issues beyond your control.
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LFCKOPVIEW 🏆19
(@LFCKOPVIEW) reported
The amount of channels @btsport have and they can’t show @LFC vs @LUFC when the game was originally due to be shown on there network. There are only 2 Champions league games 3 channels plus online.
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Nicky
(@NicJ675) reported
@bt_uk little to no signal since Eunice. No updates and no information so paying you for nothing at the moment. Signed up to info from EE but ....
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Alan ----
(@israndomasis) reported
@bt_uk More of a gripe given my previous ISPs router was fantastic and allowed me great control over my network. Additionally why does the SH 2 tell me the 14 character password (no special characters) is more secure than a 20 character with specials generated by @dashlane
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just lizzie
(@Just_LizzieM) reported
@RhoCassio @bt_uk Ours has been down since Friday because of the storm 😔
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Arii😝😝
(@arilambotruck) reported
@bt_uk my wifi is down and I can’t seem to log into my account, can someone please help me
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Jus' sayin'...
(@MikeMacLeanOban) reported
@bt_uk, Hi, my Home Hub has stopped working, no lights coming on. I’ve tried using the online ‘help’, spent about 3 hours over two days on hold trying to get assistance. Can you please, please help me??
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Laura Bradley #Staysafe #Wearamask
(@BMWmsport75) reported
@bt_uk No this is not aiming to resolve. One week for a minor issue! Disgraceful for customer service and furthermore the issue was to be resolved tomorrow but you didn’t tell me it is next week. Entire area out! #nocustomerservice
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Alan ----
(@israndomasis) reported
@bt_uk My BT broadband is up and running, speed and connection good no complaints; but why is the router so limited. I cant change the DNS server, no throttling rules, no IP/MAC whitelist or blacklist, no guest network, cant separate 2.4&5ghz networks, limited firewall!
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gemma williams
(@gemzy82) reported
@bt_uk Hi is there an outage in Ystalyfera Swansea area?
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Lord Dread 💙
(@MightyReds0610) reported
@Andrew_Heaton @RichieDriss @btsport Big Nev by a mile, he won their last title in 87. They were garbage they early part of the season due to injuries but the saves he made during that period kept them up there. Best goalkeeper I have seen in my lifetime
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Kevin Cowan
(@KevinCowan) reported
@CatherineHSmith @bt_uk Not using yahoo. Just trying to login on the webpage.
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Wayne Hayes
(@hayes_wayne) reported
@bt_uk urgent broadband down. Affects whole area. My post code RM3 9NF. I need to work urgently . Please advise what’s going on ?
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Burnside
(@Burnside_5) reported
@bt_uk Then why have a link in the order email saying I can cancel online and providing a link if I can’t? You are a comms company, how about some accurate comms and state that you need to phone and provide the number?!?
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**** Long
(@Hangthewoke) reported
@bt_uk Broadband is down in Hillingdon, website says your working on the network and should be working in 24hrs. Why were the affected customers like myself not informed if you knew the service was going to be interrupted. Totally screwed now can’t work from home.
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georgia 𓆈
(@GeorgiaaCxx) reported
@bt_uk Hi Aled, I am a sky customer with no landline so I cannot search. Can you give me an update?
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watcher
(@swiftmee_) reported
@bt_uk hello BT, my broadband has been offline since an hour ago. Can you check if there is any outage and for how long? I have a deadline for tomorrow and your “reliability “ doesn’t really help at the moment
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Mr(W)right
(@mrpwright) reported
@MarcAllera @bt_uk @EE Surprising that I’m on day 3 of no network and no response from EE 🤬
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Su Lacy
(@woolcycle) reported
After 4 days with no mobile signal thanks to Eunice I had a day on yesterday and could therefore use my bank account. Off again today. 4 more letters in @Telegraph today about BT digital phone service outage & problems in powercuts. @bt_uk @Plusnet