BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (61%)
• Wi-fi (15%)
• E-mail (11%)
• Total Blackout (6%)
• Phone (6%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Southport, Leighton Buzzard, Chesterfield, Inverurie, Pinner, Hounslow, Kensington, Ayr, Bridgend, Kidlington, Dingwall, Bournemouth, Hove, Southwell, and Cardiff.

City	Problem Type	Report Time
Southport	E-mail	9 minutes ago
Leighton Buzzard	E-mail	44 minutes ago
Chesterfield	E-mail	1 hour ago
Inverurie	E-mail	1 hour ago
Pinner	E-mail	1 hour ago
Hounslow	E-mail	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  read steel ball run (@booker213) reported 5 minutes ago

  @bt_uk That number was unhelpful and still required a login, so wouldn't let me proceed. I just need to find out if there is an already reported error in my area or if it needs to be reported. That should be public information.

• 
  Angry Scotsman (@Ang_ryScotsman) reported 8 minutes ago

  @bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.

• 
  Andrhu (@ALivMusico) reported 10 minutes ago

  @bt_uk MyBT is a mess. I’m stuck in a loop. When I log in it says I have to update the username to an email address. When I do so it says it’s already in use (it’s the one I use to log in?) end up in a never ending loop. Can’t pay the bill. What’s going on?

• 
  Nscale (@nscale) reported 12 minutes ago

  Last month we announced our plans to work with @bt_uk and @nvidia to bring sovereign AI infrastructure to the UK. Deploying up to 14MW of NVIDIA-powered compute across three BT sites, connected by their national network, with all data remaining within the UK. 🧵

• 
  read steel ball run (@booker213) reported 13 minutes ago

  @bt_uk The website I mentioned in the first post that doesn't let me view or report anything without a login?

• 
  Chris Wall 💙🧡 (@ChrisWall85) reported 14 minutes ago

  @bt_uk hi, I need a bit of help! I'm moving in July so need to cancel my service. I can't log in to My BT to do this, could I get some assistance with this please?

• 
  Chris (Christina) (@GalanthusA) reported 22 minutes ago

  @MeinirT @bt_uk BT are a disgrace recently. They should issue refunds to customers for the time spent without email service.

• 
  Chris Pugh (@chpugh1) reported 22 minutes ago

  @bt_uk please note I can not access my emails. Is there a technical issue with BT

• 
  Dave Moore (@davedjm001) reported 23 minutes ago

  @bt_uk I’m not in a position to call anyone at the moment… I notice I still cannot access my BT account with an email address I’ve used since 2018. Nothing is working as it should! Could you email me with a solution please.

• 
  gary tordoff (@chinleyman) reported 23 minutes ago

  @bt_uk over 24hrs since your bot asked me to text ASSIST to get more help. Absolutely nothing from you.

• 
  Ed Walsh (@Farmerwalsh) reported 26 minutes ago

  Well done @bt_uk came to replace our aging pole but forgot to reconnect the internet again. Booked engineer but he can only sort internal issue not pole. Now have to wait up to 3 days for fix. If I break something I would ensure it is a quick fix

• 
  Ed Walsh (@Farmerwalsh) reported 27 minutes ago

  @bt_uk Best way to see check if something is repaired check with customer @bt.com. Not close issue because engineers did not turn up Neighbour same issue all sorted with engineer visit Me re book for Monday because you forgot to connect Internet on pole replacement

• 
  Grub Street Publishing (@grub_street) reported 29 minutes ago

  @bt_uk And by the way you're obviously using a bot to reply. So obvious by the language. What real person says You must feel let down for sure

• 
  James Morris (@Jimmymo79) reported 31 minutes ago

  @bt_uk my mother in law is ridiculously overpaying for her home phone and broadband, your idea of rewarding loyalty was getting it down to £90! Still more than it shows on the website for an existing customer but the person I spoke to is no not calling back or replying to emails

• 
  Gary Banks (@Banksie_FB5) reported 32 minutes ago

  Stunningly inept service @bt_uk. 3 wks 2 install full fibre culminating in them saying my router’s incompatible & they’ll send a new1 promising arrival Mon. Mail just recd; it’ll arrive Weds & seems 2b the same as I have! Meanwhile I’m w/out internet & paying 4 the privilege.

• 
  uılʞuɐɹℲ (@puddles46) reported 34 minutes ago

  @bt_uk I'm not phoning again. I've had two complaints open both closed with no contact. Genuinely what is the point of calling. You will log a complaint again and then ignore me again. Genuinely the worst company I've ever dealt with

• 
  Gary Banks (@Banksie_FB5) reported 35 minutes ago

  @bt_uk I was told, on Sun, that it was planned 2b here Mon. Then told Mon it was planned 2b here Tues. Now told tomorrow. If the engineer had tested his work before he left I may not have been in this position! Now I’ve had to cancel a job of work “in case” this persists! #unacceptable

• 
  john littler (@jonboy_103) reported 37 minutes ago

  @bt_uk hi , I’m having problems logging into my BT webmail at the moment? It was ok earlier this morning ?

• 
  Lee Ralph (@LeeKRalph) reported 37 minutes ago

  @bt_uk @bt_uk it’s gone bad again. 11 mbps. I’m paying £52 a month for a service that isn’t holding up and it’s extremely distressing. I’ve reported the fault again but despite being told I was getting 20mbps+ after the first fault, this just isn’t the case. Please look into this.

• 
  Chris (Christina) (@GalanthusA) reported 38 minutes ago

  @bt_uk As yet again the email service is faulty and not available for some time isn't it about time a rebate was given to your customers for not being provided with the service they pay for?

• 
  Janette King (@jannycat) reported 41 minutes ago

  @bt_uk Is there a widespread issue with BT email access today? Unable to login and I need to access my emails.

• 
  jpb0332 (@jb0332) reported 47 minutes ago

  I have ongoing issue with BT & internet connectivity outside UK! Using WiFi I cannot connect to get mail on phone, iPad & computer! WiFi will not connect to Btinternet server! I spent hours resetting everything, next day it’s same problem! Gmail is ok @BTGroup @bt_uk

• 
  Christopher Rowe (@KernowChris) reported 48 minutes ago

  @bt_uk What are you doing to help stop fraudulent BT and EE scam offers reaching your own customers? These are becoming more frequent sometimes multiple ones in a day.

• 
  Remy (@ReMyPoInTeR) reported 50 minutes ago

  @bt_uk wasted half of my morning waiting for a customer service operator to answer their phone!! Why is it so hard to simply talk to someone. #by_uk

• 
  Gaelen McClean (@GaelenMcclean) reported 53 minutes ago

  @goatteeboy @bt_uk Same in nn14. Yours just not working?

• 
  John Davis (@chartjohn30) reported 54 minutes ago

  @bt_uk As a Broadband customer of 16 yrs I have been very pleased to access inclusive hotspots when other services are not available. Yesterday I tried to use one. Put in user and passw, fine, but... (1/4)

• 
  joanne turner (@joanneturner76) reported 55 minutes ago

  @bt_uk a lot of bad experiences recently dealing with your teams. Your online moving home system doesn’t work, your team don’t know how to do it either! Very disappointing!

• 
  "Lady" Harwell because my butcher said I talk posh (@wearesiam) reported 60 minutes ago

  @bt_uk not a word from you re no email service Appalling service!!!

• 
  Graham & June Hall (@GrahamH36921247) reported 1 hour ago

  @John210750 @bt_uk We are seriously considering switching, and nuts to the contract. This is awful!

• 
  Peter Old (@HamPeasyStottie) reported 1 hour ago

  @bt_uk please fix your app. I can't get out of the circular demand for verification and crazy requests to change my login email