BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, London, Liverpool, Wolverhampton, Leicester, Dalry, Birmingham, Southwark, Portsmouth, Pentre, Leeds, Southend-on-Sea, Weston-super-Mare, Aylesbury and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Liverpool |
Wi-fi | |
| Wolverhampton |
Internet | |
| Leicester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Boyle OBE
(@nowaffle) reported
Hey @bt_uk How do I enable my mini hub? Guaranteed connection is no use if there’s no customer service to deal with faults.
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Guy Boersma
(@guy_boersma) reported
Day 36 with no landline & fall alarm for Mum, living alone in her 80s. Will Openreach supply today? Will BT complete their network records update? Will BT replace the copper & fibre order for copper only, without Mum leaving the order queue? Hope so! @WeAreOpenreach @BT_uk
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Philip Noble
(@Highburydreamer) reported
@bt_uk are a joke. Sell you broadband based on a delivery date then change it. Nothing you can do. Managers hide can’t speak to open reach and customer service people are incompetent
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Jamesy
(@JamesBurns88) reported
@btsport 3 weeks in a row there's been issue watching @WWE on your channel and yesterday mid show UFC came on! Csm you please fix it? It's irritating missing parts of RAW
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Walks without Rhythm
(@SR_Chep) reported
Did my broadband deal check. Logged into my @bt_uk account & was offered the exact up & down speed I currently have with BT (contracted until April 2023) for £16 extra a month! I can stick with what I have, or just throw £320 away for no reason. Possibly predatory deals? 🤔
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Diomidis Anadiotis
(@kandinskyboy) reported
@bt_uk @bt_uk So a landline engineer showed up today instead of a broadband engineer and he advised he can just work on the landline but my issue is a broadband issue as I have explained multiple times to your support via phone. 1 week without internet an counting..
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🇹🇭🇬🇧 Benjamin 🇬🇧🇹🇭
(@namsom2008) reported
@TalkTalk I’ll switch her to @bt_uk tomorrow, TalkTalk even sold an 85 year old Super Fast Fibre Broadband, she’s confused and vulnerable you need they need looking into regarding sales techniques @Ofcom, no landline for 4 days but apparently TalkTalk have her down as vulnerable by age !
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Peter Gould
(@QualityIsKing) reported
@OpenreachHelp Hi. My parents moved from @plusnethelp FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?
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Stephen Todd
(@STodd_Images) reported
@bt_uk why no mobile signal in Hull area for 24 hours now? When is it going to work?
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Malt Kiln Cottage
(@Maltkilncottage) reported
@bt_uk No contact made this far. Unacceptable. Please advise how this can be further escalated. The mounting evidence of dreadful service from BT is truly worrying.
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Philip Noble
(@Highburydreamer) reported
@bt_uk are a shambles. Sell you broadband based on a delivery date then change it. Can’t speak to managers or Open Reach. They hide behind incompetent customer service operatives who can’t do anything
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Saraah.
(@SonniBaybii_) reported
@bt_uk I HAVE NO SIGNAL
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PENDRAGOON
(@P3NDRAG00N) reported
So @bt_uk moved my activation date without telling me now I won't have Internet for another week and I have work Monday, great thanks @bt_uk this not how you treat new customers
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Rome Alone
(@ROMEALONENovel) reported
@bt_uk Anyone else trying to use BT wi-fi in central London and finding out it doesn't work - the only thing that is fast and reliable about it is the instant disconnection once you sign in.
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Rome Alone
(@ROMEALONENovel) reported
@bt_uk @bt_uk BT's "fast and reliable wi-fi" cannot connect for more than a few seconds. In central London. Constantly disconnecting after signing in. Possibly the worst wi-fi in the world. It's just gone again. Premature disconnection. Give it some Wi-agra.
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Heather R 💙
(@HeatherRobert5) reported
@BTCare I logged an ongoing fault on my line (no dial tone) 20/7/21, still not fixed, I have looked on ‘track fault’ and it says I had told you fault is fixed on 25/7/21, which I did not! The fault is exactly the same, nothing been done to fix it at all! Very poor service BT.
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jenna✨
(@Jenna_Rose_x) reported
@bt_uk overall, they are **** and a waste of time.
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Emma 💕
(@EmmaMcQuillan17) reported
@chloe_hockney @hollymaayy1 @bt_uk Oh Chloe!!! We waited months and months for them to sort an issue, it never got resolved. They kept sending the wrong people out. We cancelled and went with virgin and it was all sorted in 2 days.
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Rome Alone
(@ROMEALONENovel) reported
@bt_uk Your wi-fi doesn't work. Does this not bother you? Because it bothers me. It'just gone again. I'm in central London and BT wi-fi doesn't work. It's disgusting - it's just gone again. How can you market your wi-fi as fast and reliable when it doesn't work in central London?
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Mike
(@Mike_Buckingham) reported
@bt_uk Just received an email advising to click a link to look at my recontract offers but it shows three accounts under my name and when I click the one which relates to my broadband, I get an error saying you can't show me my offers (same with the other accounts). Can you help?
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Chloe Hockney
(@chloe_hockney) reported
So fed up with @bt_uk had connection problems since last Wednesday and the problem’s still not fixed, pay so much money for it a month as well. It’s a joke.
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neil warner
(@wooliferkins) reported
@mana_rugby @WorldRugby @SixNationsRugby What that the 6 Nations was on Amazon this year? A streaming service with no broadcasting experience. It was **** coverage vaguely saved by the fact it wasn't double paywalled by the 1/2 arsed BTSport.
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dave
(@Impactdave) reported
@bt_uk how do I cancel by sport?
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Peter Gould
(@QualityIsKing) reported
@OpenreachHelp Hi. My parents moved from @Plusnet FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?
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Matthew wears a mask
(@reesmf) reported
I really do not understand @bt_uk; their Fibre 2 package is £33/month for new customers but an eye watering £58/month for existing customers. So I’ve become a new customer at @Plusnet instead.
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Rome Alone
(@ROMEALONENovel) reported
@bt_uk Your wi-fi doesn't work. Does this not bother you? Because it bothers me.
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Chloe Hockney
(@chloe_hockney) reported
@hollymaayy1 @bt_uk I know Hol I’m going to have to have a look I think. They’ve assured me the engineer tomorrow will be able to rectify the issue but we’ll just have to see 😌
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Jane john
(@Jej6150) reported
No phone for 2 months - no broadband for 4 weeks. Now no mobile signal in my area as mast problem. @bt_uk and @WeAreOpenreach I beg you to stop blaming each other and help me. I have elderly parents who cannot contact me - this is SERIOUS!
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jenna✨
(@Jenna_Rose_x) reported
@bt_uk not allowed to speak to a manager about not turning up to fit devices so I have no landline no broadband and no TV yet quick to sell you deals but can’t follow through. They all “understand your frustration” if they understood they’d fix the problem. They are useless!!!!
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Hambone Fakenamington
(@CenturyAvocado) reported
@btbusinesscare How do I contact you about opting out of marketing? You've sent me marketing SMS this evening. I'm not a customer and none of the forms I can fill in seem to allow me to opt out without having an account!