BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (14%)
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Phone (11%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Paddington, Newcastle upon Tyne, London, Cambridge, Chertsey, Peterborough, Bristol, Oldbury, Oldham, Brighton, Walsall, Croydon, Slough, Hackney and Wallingford.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| London |
Wi-fi | |
| Cambridge |
Internet | |
| London |
Internet | |
| Chertsey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Diana Hall
(@pausingplace) reported
Hey, @bt_uk, it’s been NINE DAYS now since you caused a fault on my broadband during maintenance and it STILL isn’t fixed. An engineer failed to show up today (I stayed in ALL day) & your agent who was to call with an update didn’t. Please can you help me get this fixed?
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dumpydip
(@dumpydollop) reported
@IamAustinHealey Austin, as you speak your mind regardless of previous allegiance (thank you), please call out on btsport the awful officiating of bris v bath 1. missed knock on by bristol prior to try 2. a knock on that wasnt, ref blew before play completed, voiding TMO check
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matt whitthread
(@mattwhitthread) reported
@bt_uk Greener? Concentrate on customer service and sorting out problems. The waste and incompetence of my family not having broadband is breathtaking
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matt whitthread
(@mattwhitthread) reported
@bt_uk Give away a PlayStation and not give good customer services, people stay away from@BT and don't get lured into their cheap gimmicks
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Chris Pether
(@chrispether) reported
@bt_uk No, it was mainly to inform you of an issue with your coverage. It came back in the second half.
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matt whitthread
(@mattwhitthread) reported
@bt_uk I have a query, why am I left without internet for 11 days? Service what service, you genuinely don't care!!!!
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Ian P
(@IanPumphrey) reported
@bt_uk hi BT, in Ukraine and you've turned my data off. I have increased my cap online (wifi) but you are still blocking me joining another network "because my data limit has been exceeded" . My BT app offers no human and because I've no data I cannot call you even on wifi cheers
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Tim Dixon
(@ItsTimDixon) reported
@btbusinesscare And bear in mind that we hadn't done anything wrong or broken any hardware/ wires etc but had to do all the chasing. It was a fault at the local exchange but BT insisted on sending engineers round to tick a box in a process. They were lovely but apologised for needlessly visiting
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🏴Kirsty🏴
(@KirkyKartoonz) reported
@bt_uk 'No known issues in your area' It can't load a Web page!
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Chelsea Report
(@CFC_reports_) reported
Tuchel revealed why he thinks his side lost the game. "I felt us slow, tired, mentally slow with our decision making," he said. The German boss continued: "We had ball possession, high recoveries but two crucial ball losses.#CFC [via @btsport]
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🏴Kirsty🏴
(@KirkyKartoonz) reported
@bt_uk Internet in the LL14 area is shockingly bad 👎 Speeds are dreadful
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Luke Payne
(@MajorP722) reported
@EE I have just checked my ee account and it shows I have btsport add on but when I login with my credentials it's says no account recognised, I was watching it fine yesterday morning but now I'm kicked out.
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✨💅 Cal 💚
(@jaded_leftist) reported
It should be illegal for the @btsport app to be so ****, considering it’s the most expensive. £25 a month and it won’t even allow you to pick up on where you left off on a show.
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Luke Payne
(@MajorP722) reported
@EE I cannot access the my ee app and my btsport isnt allowing me to sign in anymore
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Tim Dixon
(@ItsTimDixon) reported
@btbusinesscare Not at any time did I get a call saying 'this is what we are doing to resolve the problem' and 3 engineers came round and all apologised humbly, identified the issue at the exchange but another team was to sort that. Jusycfeels a very disjointed non customer focused approach.
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Jim Drew
(@jimbobdrew144) reported
from
Harrogate, England
@bt_uk my bt baby monitor has just stopped working and charging altogether!! Had it a year!? Help!? Can I do anything!? #bthelp
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Andrew'AFC'Judge🔴⚪️
(@TheJudgemeister) reported
@bt_uk never one to publicly air bad service but your broadband is honestly terrible. I pay for a decent package that should cover my family in my home yet I cannot even scroll the internet without lag and yes I have done your ‘speed test’ that should expose issues. #BTBroadband
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Brenda Wymms
(@ratfink2011) reported
@BTCare I am sick of having to use 4g because it’s faster than your broadband for which I pay £45.00 a month. Sort out the problems
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Tim Dixon
(@ItsTimDixon) reported
@btbusinesscare It's all sorted now Kirsty but went 10 days without broadband when had to work from home due to covid. The real issue is that it feels no one 'owns' the problem and when you eventually get to speak to someone, they have no background and have to start from scratch each time...
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Ian P
(@IanPumphrey) reported
@bt_uk Yep, I knew it wasn't,but...Ukraine is not on the no service lists. I assumed bt would have a service agreement in place with say Vodaphone UA for instance The issue is bt is stopping me joining, even though I've raised my data cap from 10 to £50. That's not fair.
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A Demon Quiche
(@GuruOfMattitude) reported
@btsport @EE who do I talk to about getting a refund on this service for this month? Since it doesn’t actually work on the PS5, hasn’t since at least Tuesday and BT seem to have zero interest in fixing the service so it can actually be watched. This is a joke now.
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Wixey
(@tweetawix) reported
@bt_uk @NotSure80043524 The best thing anyone can ever do is leave @bt_uk and never rejoin them… Service has been awful for years now…
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matt whitthread
(@mattwhitthread) reported
@bt_uk It would be nice to have a service. 11 days without the internet, rubbish customer service and incompetent Openreach, you wouldn't believe it if I told you the full story
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Dr Nik Mac🏴🇦🇺🇪🇺🏳️🌈
(@Nik_M_Macdonald) reported
@pausingplace @bt_uk What?! Oh, mate, that sucks. I'm sorry. So frustrating.
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George Fowler
(@GeorgeF11765327) reported
@bt_uk Hi Jordan, good you ? Unfortunately not. The last two afternoon/evenings the down and upload has been up and down. anything from 5mb upto the 36mb.
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Godzilla
(@DinosaurRoar101) reported
@Inamullah4307 @btsportwwe @btsport Go sit down somewhere kid.
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matt whitthread
(@mattwhitthread) reported
@bt_uk @techradar Unbreakable Wi-fi, that is hilarious, unbreakable until it's broke and then takes you 2 weeks and counting to fix it. Stay well clear of BT, please..........
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Bushy
(@syhales) reported
@btsport have you sorted the problems with PS5 app yet? Hoping to be able to watch Utd v Eve on it today, rather than my mobile again.....
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ALISON BRACKENBURY
(@ABRACKENBURY) reported
@bt_uk Very glad you have an online form for reporting scam calls. The current form seems to have new features e.g.asking if I'm a BT customer. But the box for the scammer's number, which I have, will not let me enter all the digits! Please report this to BT!
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Brenda Wymms
(@ratfink2011) reported
@bt_uk so you even close btcare cos you can’t cope. I am having to use 4g because it’s faster than your broadband. All I get is that you know there is a problem but don’t know when it will be sorted and I pay £45 a month for this!