BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 17: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Glasgow, Oldbury, Liverpool, Camden Town, Coventry, Croydon, London, City of Westminster, Bristol, Cleveleys, Northwich, Birmingham, Bordon and Chichester.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Glasgow |
Internet | |
| Oldbury |
Wi-fi | |
| Glasgow |
Wi-fi | |
| Glasgow |
Wi-fi | |
| Liverpool |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Hart
(@Tony_Hart_55) reported
@bt_uk Just connected my home phone into the green port of Halo2 and nothing working. Online instructions poor & can’t get through to tech support call centre. Terrific.
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VillaBone
(@villabone) reported
@bt_uk problem with your call centre. I'm phoning 03301234150 I get silence for 15 seconds, then a "welcome to BT" followed by complete silence, no options, nothing
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Chris Williams
(@eastmidsguy1) reported
@helen_spirit1 @bt_uk Big corporates all the same, customer service is a thing of the past. Don't need to care or try anymore because we have allowed them to get away with it for too long. Competition was supposed to encourage differences - its failed
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Richard Long
(@thelongview989) reported
Just joined @bt_uk last week. Shoddy service, no-one cares, they just want to sell you more rather than solve your problems and then the delivery I need to #WFH from DPD just doesn’t bother to turn up…jokers. Wish I could have ANY OTHER broadband supplier
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steveatdn21media
(@dn21media) reported
@bt_uk I’ve tried to ring three times now and your phone system is not working
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Only Me 🇬🇧
(@Me_Scuba_Steve) reported
Out of curiosity, does bring a @bt_uk broadband customer give you free access to @btsport? Glad to have our broadband back after being down for more than 24 hours. Apparently it was related to a roadside cabinet which does surprise me with the state of some near us.
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Mark
(@Markind_0) reported
@bt_uk help , PLEASE
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Tony Hart
(@Tony_Hart_55) reported
@bt_uk Aaron it doesn’t work. I have BT TrueCall phones and my fixed line service has gone.
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R U B Y x
(@rubyx7) reported
@bt_uk your complaints page is erroring when trying to submit a complaint. Please fix
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sue millett
(@sue_millett) reported
@garydev74 @btsport Having the same problem on the TV via the bt TV box 4 games and no commentary last night
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Paul Gardner
(@thegardman) reported
@bt_uk this is the postcode KA30 8RY ring her daughter,her number is on the account,under no circumstances ring the customer,she is very vulnerable
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Macintosh_1998
(@Macintosh_1998) reported
@AlanMat66462470 @bt_uk Have you tried contacting bt about the issue they will resolve it
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🔰 Mark Holla 🔰
(@MarkHolla) reported
@EE why isnt my @btsport working through my roku box anymore?? I have the bt sport ultimate smart benefit but yesterday it stopped letting me watch on tv????? Please help!!!
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Mark
(@Markind_0) reported
@bt_uk is there something wrong with your customer service number? I'm calling from my mobile and its takes 20 seconds for the woman to say welcome to bt then nothing.
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Lee Hunt
(@Brain_Bash) reported
@MicrosoftTeams we’re having massive issues with porting numbers across to you for our customers. I submitted a cancellation of a port request two days ago and it’s still not been actioned and it’s going to cause disruption when @bt_uk turn off their SIP trunks!!
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Yaroslav Khromyak
(@Yaro_Harwood) reported
@bt_uk This has been escalated 5 times - no results. @OpenreachHelp @WeAreOpenreach is saying another appointment is needed - for what?? Neighbour downstairs in the same house got his internet up and running - why not me? Why does NOBODY want to put this issue to bad?
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Mark
(@Markind_0) reported
@bt_uk I need help , my mini hub is playing up
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Andy
(@AndrewdavisAndy) reported
@btbusinesscare The worst utilities company I’ve ever known. Used them for numerous businesses and each time had problems that have cost me untold amount of hours and money. Absolute shambles
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GARY LAW
(@GARYLAW1) reported
@btsport must close down for its anti-competitive culture not allowing companies such as @itc_arts to show the Champions League highlights @CommonsDCMS Should now investigate this channel.
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Same Day Support
(@Samedaysupport) reported
@bt_uk Could they get in touch with me over the money that you stole for a service I haven't used/received? Call centre staff signed me up to whole home WiFi without my knowledge. I live in a 4 room house! No need for WiFi mesh.
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Douglas Jackson
(@Dougwriter) reported
@bt_uk I'm getting multiple e-mail messages addressed to Dear BT User asking me to update my Terms of Service or I'll be unable to use BT from mid-October. It looks like Spam, but they're relentless, is it from BT or not?
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Bernard Platt
(@plattyphoto) reported
from
St Helens, England
@BTCare is there any problems with Bt mail stopped working yesterday and I can’t get it back on
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Rob Mallett
(@S_tiffler) reported
@bt_uk Hi. Is your 0800 800 150 number not working? I cannot connect to it from either a EE or O2 mobile.
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Matt Foot
(@mattdfoot) reported
@bt_uk Hi there, any known internet issues in Ipswich (IP10 0BJ) - whole business park seems to be down?
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VillaBone
(@villabone) reported
@Markind_0 @bt_uk I had to wait a full minute in silence before the options became available. I think you need to check with your tech team, as there seems to be an issue with your automated phone options 👍
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Jenny Hepburn
(@JennyHepburn) reported
Can someone @btsport please tell the commentator that Shoretire is pronounced kind of like shaw-reh-tee-ray and NOT shaw-tyre - it’s been explained so many times now and it’s quite rude not to try to get it right!
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Brian Graham
(@BrianGraham17) reported
@thomokop208 @paddybarks @btsport Agree with all but think their pen wasn't. To be fair ref has some set a ***** to overturn it. When gimenez sees he can't get to ball he throws himself down. Pity more refs didn't so same. Brutal dog fight but hey how 3 points.
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Revd Paul A. Carr (revPACman)
(@revPACman) reported
@bt_uk 32 days and counting and still no solution. Really? This is becoming beyond a joke - don't you think?
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Martin 🏴
(@MartinAbell17) reported
@bt_uk I’ve had enough. I’m going to move service
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Guy Perry
(@sainty76) reported
from
Ropley, England
@bt_uk mother in laws phone has had an outage now for 6 days she’s 88 and vulnerable we keep reporting fault but BT do nothing and now there’s a fault on the fault reporting line, you couldn’t make it up! Get a grip BT