BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (15%)
-
Phone (7%)
-
Total Blackout (6%)
-
E-mail (6%)
-
TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Solihull, London, Cardiff, Hackney, Welling, Bristol, Birmingham, Windermere, Manchester, Cambridge, Fulham, Newport, Kettering and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Total Blackout | |
| Croydon |
Internet | |
| Solihull |
Wi-fi | |
| London |
Wi-fi | |
| Cardiff |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Avi Wag
(@avi_wag) reported
How is 48 of 151 not being spoken about by the idiot Mark Waugh- he was on n on about how slow Pujara batted . @FoxCricket has hired idiots and shame we need to tolerate them and also pay for @BTsport #AUSvIND
-
Stephen Bloomfield
(@S_Bloomfield) reported
@bt_uk So what BT are saying is that they supply **** WiFi around the house. You pay an extra tenner a month for extended WiFi and if that fails they'll give you a partial refund. That is total shite. We dumped BT because poor WiFi in a small bungalow.
-
Timmy
(@Timmy06784596) reported
@bt_uk I am absolutely heartbroken I cant believe you would cut my services because payment while I'm in a competitive Valorant match! 😵I've just paid the bill and still no service Ive done what you have asked me to ☹ now please my team mates need me !! ☹
-
Mook®🦉
(@escribitionist) reported
Got a 4G mini hub on the 6th from @bt_uk. Checked order status this morning and on the 8th there's an order that the mini hub service was stopped and it's now inactive. Thought it was supposed to be active a day after I've received it until I've got my full fibre hub. #bt_uk
-
Tamasine Ennion
(@tamasine) reported
@bt_uk Thanks for the reply. I’ve done a factory reset which has made me realise that if I stand right by the hub it will connect. Get 5m away and it loses signal and says that there is “no internet connection”
-
Christopher Button 💙 🏳️🌈
(@buttoncj) reported
Fibre broadband fault reported to @bt_uk and is affecting at least 5 properties. Any chance of bringing forward an appointment for Tuesday afternoon made through an automated service. Unable to speak to someone is a little frustrating.
-
gem
(@dowgem) reported
@bt_uk I got the email, thank you. But I was never told about it the charge on the initial phonecall I made
-
Lugia
(@Lugiaaaa) reported
@bt_uk I’ve had technicians to the house on multiple occasions aswell as monitoring of our service that have all told us there is no issue. Yet my internet still disconnects 4/5 times a day and has done for months. I appreciate the customer service from you but I have given up with BT.
-
Dave Flower
(@DaveFlower6) reported
@bt_uk What is the problem. Can someone just activate my broadband please.
-
matt rogers
(@todgesock27) reported
@bt_uk your customer service is disgusting. You have mis-sold my elderly mother in law and now are totally useless in helping her solve the problems that have come as a result. Disgraceful.
-
Patricia Hetherington
(@phetheringtonnz) reported
2) There are 7 people in my house, 5 working from home. The wifi is terrible: it keeps shutting down and booting us off. Apparently it’s the best/fastest wifi @BT_uk has to offer.
-
Andy Turner
(@turnersplumbing) reported
@louise_rogerson @bt_uk Hi louise we Been Waiting Since November to try and get our set up, but from what you are saying maybe we should cancel it. Could you message me and let me know what’s not working Thanks Andy
-
James Waring
(@Waringjs) reported
@bt_uk Thanks for the ad. Actually my BT sport on TV has been down all weekend. Not sure when exactly it went off, as only watch the football, which I have now missed since I wanted to watch from Friday.
-
Steven Burton
(@TestersFindAWay) reported
Hi @monzo it looks like you can't use Monzo cards anymore to pay recurring card subscriptions for @bt_uk. Mine doesn't work and bt just confirmed on the phone this is the reason. Is this known about? How can this be fixed?
-
Tamasine Ennion
(@tamasine) reported
@bt_uk please could you help? Our bt hub is showing a blue light and devices connect to it, however they will then not work (so need to use 4g). I also cannot connect to the hub manager. All your tests say everything is working as it should -can you help please?
-
Paul Harte
(@theharte) reported
@bt_uk Pointless Colleen ... I have been advised no-one can help me other than my BT case manager who is not due into work until Tuesday. Abysmal service! Unless you can assure me you can help, I will not send you details @MarcAllera
-
k
(@Trapshifts) reported
@bt_uk I don’t have a landline number as I don’t pay for that service
-
Paul Harte
(@theharte) reported
@bt_uk Details sent Colleen. Service from BT has been the worst I have ever experienced. Day 4 of no broadband which one of your team negligently cut off ... no landline number since 28 October. Complaint raised with BT and Ofcom. @MarcAllera
-
Phil Delve
(@Fedupphil) reported
@bt_uk the issue has resolved itself now
-
Christopher Button 💙 🏳️🌈
(@buttoncj) reported
@bt_uk The automated/remote diagnostic had highlighted a slow broadband connection. We can’t correct that to say NO Internet connection - although not sure that would make a difference to response time.
-
Alan Murphy
(@casanunda100) reported
@bt_uk How ironic. As I scrolled past this post my BT Wi-Fi dropped out. It's been awful the last few days. I'm on Kindle fire HD and fibre broadband.
-
Phil Delve
(@Fedupphil) reported
@bt_uk my download speed is 0.05 and my upload speed is 10Mbit can you help, I have reset my hub and still the same.
-
Bring home the Quadrhebel
(@halpy40) reported
@bt_uk @EE I stay less than half a mile from a BT Exchange and still have not got fibre installed in our street shocking. Also my existing BT broadband is no good for streaming less than 1 Meg download speed and signal keep dropping extecially at peak times unacceptable in this day ang age.
-
Sam Berrington
(@samberrington) reported
@bt_uk Don't worry about it. For anyone else that has the same issue, if they delete the app and reinstall it seems to rectify the issue 🤟🏻
-
Wayne Kerr
(@AngryMS) reported
@bt_uk are you having issues at the Gosforth, Newcastle upon Tyne exchange?
-
🅿🅷🅸🅻 🅷🆄🆃🆃🆈 🔶
(@philhutty) reported
@bt_uk Don’t believe this advert it’s complete rubbish, we haven’t had reliable internet since August, now on are 10th engineer ( although to be fair 3 didn’t turn up 1 came twice to say he wasn’t trained to fix it) and my zoom meetings regularly freeze
-
Nicola
(@littlenix79) reported
@bt_uk any issues on phone lines in the CM2 Area? Website says none but my elderly neighbours lost her dialling tone and her internet seems to have cut off momentarily
-
Avi Wag
(@avi_wag) reported
How is 50 of 134 not being spoken about by the idiot Mark Waugh- he was on n on about how slow Pujara batted . @FoxCricket has hired idiots and shame we need to tolerate them and also pay for @BTsport #AUSvIND
-
miche
(@appledore75) reported
@bt_uk It seems it's a problem for our whole area, it has been reported , maybe 48hrs unfortunately
-
Chris Brain
(@ChrisBrainUX) reported
@bt_uk An engineer came on the 7th to install Full Fibre. They told us that our service would start working within 2 days, but it hasn’t. I tried using the text support but doesn’t recognise our landline number. Order ref VOL013-539139545318.