BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Morecambe, Southend-on-Sea, Birmingham, Manchester, Romford, Blackburn, Billericay, Rochester, Diss, Dudley, Biggleswade, Bedford, City of London and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Morecambe |
Internet | |
| Southend-on-Sea |
Internet | |
| Birmingham |
Internet | |
| Manchester |
Internet | |
| London |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lorna Edridge
(@lornaedridge80) reported
@bt_uk I am supposed to have an open reach engineer come out today between 8-1 still not turned up and been advised they have marked the job as completed .... 4th time this has happened ...... terrible service!!!!
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Lorna Edridge
(@lornaedridge80) reported
@bt_uk Sky customer
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ZachhKappa
(@ZachKappa) reported
Don't even know what to do about my internet anymore, can't upgrade it, constant 200 ping spikes on ethernet, tried everything, @bt_uk sent like over 15 engineers to my house and still have not fixed the problem cbaaaaa
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Stacey (Lola)
(@Stacey41256907) reported
@bt_uk Last text was yesterday asking me to rate my service from you lol
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Da Hood International
(@DaHoodInternat1) reported
@bt_uk I don't hate them because they're black, I hate them because they're bad.
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E & S Computers
(@enscomputers) reported
@bt_uk But why are people still getting scam calls from India, where they knew, in the latest instance, that the customer had upgraded to Fibre Broadband, their DOB, bill amount... when the customer called BT to complain the call was answered in India.
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Silverlance
(@silverlance35) reported
@bt_uk I am getting extremely frustrated with you guys now. After repeated issues last year, I've had to put yet, another complain about the broadband. Yesterday it disconnected twice (almost every Thursday now) during my stream and before hand
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Brooke Austin
(@brookemichele87) reported
@bt_uk amazing customer service from Danny in Newcastle branch!!! #happycustomer
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Jenn
(@Jenn_Fairclough) reported
@bt_uk Having a nightmare with service from BT. No landline or broadband for nearly 5 wks. Case keeps being closed, despite acknowledgment of a fault. Ringing call centre 3/4 a wk. Engineers have missed 5 appts now. Poor communication. Not sure how to get this resolved now.
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Honestyandintegrity
(@Honestyandinte1) reported
@bt_uk Thanks Nicola. I'll give them a try. BT's customer service is very unhelpful and seem to communicate with the technical team by messages and said they couldn't redirect my call. When I eventually got through to the technical team even they had to escalate it up- no idea to whom!
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Krystal-Bella Shaw
(@krystalbellax) reported
I am so done with @bt_uk straight up lying about sending engineers out when they clearly haven't. Just release me of my damn contract already so I can get internet that actually works at my home!
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michael
(@michaaeel1991) reported
@bt_uk hi there - we were due compensation for a delay to our service installation by about 2 months. I was told this would show on my account within about 14 days but so far can’t seem to see it and today for a bill for £29.99. Is there a way to check when it will show? Thanks
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ilatic
(@ilatlc) reported
@NoahreyliCustom @bt_uk my wifi keeps cutting out every 20 minutes please help
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Danny
(@SolidusSnake95) reported
@bt_uk It's now resolved, hours after it went down though. The service needs to be improved.
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Honestyandintegrity
(@Honestyandinte1) reported
@bt_uk have locked me out of my email account twice in the the last month and seem incapable of resolving a simple problem. Currently it's 5 days - customer service do not have a clue and seeem unable to talk to their own technical team. Customers deserve better @bt_uk HELP!!!!
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Hugo Soul
(@hugosoul) reported
@bt_uk Hi there, my poor vulnerable mum has been left without phone or internet for a week after BT a) didn’t attend an installation appointment, b) didn’t send equipment before a rescheduled appointment. Can you help?
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Richard Robinson
(@Iamcosmicsoup) reported
@bt_uk So what your saying I will have to cancel my order so you will then be able to arrange to move my master socket.
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Ian Borlase
(@IBorlase) reported
Absolutely fuming. Intermittent WiFi for over 3 weeks, 2day no service for over 2 hours, to be told by @virginmedia it could take another 3 weeks to fix. No offer of compensation. Now moving to @bt_uk
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Ashley Baker
(@AshleyBaker83) reported
@bt_uk I am supposed to be joining Vodafone but they cancelled my contract and didn’t before telling me, I have submitted my order again but they can’t install until 23rd July. If BT can do it sooner I’ll cancel Vodafone and go with you
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Andrea
(@weaves70) reported
@bt_uk have left my 85 year old mother without phone for 2 days after botched attempt to connect her to broadband. Dangerous as her careline emergency call needs it to work. 1st customer “care” person lied to us, 2nd one better but still no phone. #btuseless
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Richard Leslie Lewis 💙theNHS
(@Lazlovictor) reported
@BTCare trying to log in to the BT site but it just keeps bouncing me back to the login page. #bt
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DaveTheGeek
(@davethegeek) reported
Todays achievements (apart from work obvs) @WeAreOpenreach sent by @bt_uk says that he doesnt know why im getting speed issues, could be distance, could be something else. @BritishGas came to fix the smart meter (2nd visit) says he cant do anything needs a new meter and new appt
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mark gardner
(@markmgardner) reported
@bt_uk I am shocked you have sent a bill for what is a shameful service. You should be paying me out of embarrassment!
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KRC
(@mkrc82) reported
Great to see speedway back on @btsport Great coverage esp compared to the poor effort by @Eurosport_UK not showing the SEC. BT sport showing how it’s done. 👍🏻👍🏻
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Karen Moore
(@kaloumo) reported
@bt_uk hey, my mum and dad have two of you BT HD voice phones. They stopped working yesterday but things were fixed this morning - however, they’ve lost all their contacts. Is there anyway to get them back? Will this happen every time they go down?
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David Coleman
(@DavidColeman33) reported
Currently a @BTCare residential FTTH customer and desperately want to switch the account to @btbusinesscare. But I'm told that I have to see out my residential contract! How dreadful ☹. No such problem at my other location moving from @virginmedia residential to business!
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James D Muir
(@JamesDMuir) reported
@bt_uk just wondering if you have any known issues in the IP17 area? All of my devices are unable to connect to the internet. I’m using 4G on my phone.
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Rouge Noir (898)
(@Jules_Clarke) reported
@bt_uk What perplexed me most was the dog thing was quoted as a health and safety issue, from a postman? FFS
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Aidan Brennan
(@braemar88) reported
Really disappointing service from @bt_uk today. Engineer never showed up and no explanation.