BT (British Telecom) Outage Report

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Lancaster, Blackburn, London, Birmingham, Croydon, Hammersmith, Bristol, Glasgow, Southwark, Bicester, Dursley, Luton, Milton Keynes, Fakenham, and Batley.

City	Problem Type	Report Time
Lancaster	Phone	34 minutes ago
Blackburn	Internet	1 hour ago
London	Internet	1 hour ago
Birmingham	Wi-fi	1 hour ago
London	Total Blackout	2 hours ago
Croydon	Internet	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kitčaniklić (@K1t_Law) reported 4 minutes ago

  @bt_uk @OneRandomDolly They can’t even tell me what service I’m being charged for. It’s an utter joke

• 
  Rachel (@pufffling) reported 11 minutes ago

  Hey @bt_uk can you stop running that wifi-shaming advert please IT'S MAKING YOU LOOK BAD #BTcanyougoonmute #Paulasfine

• 
  LIAMGM (@liam05adamson90) reported 12 minutes ago

  @btsport Turn the **** fake Football fans Sound off #berlinLeip

• 
  Jasmine (@Jasmine35842598) reported 14 minutes ago

  @bt_uk hi there, all the channels on my bt TV box work apart from BT sport where they just come up as a blank screen - any chance you can help with this issue?

• 
  OneRandomDolly (@OneRandomDolly) reported 16 minutes ago

  @DjWazzerfrigg @samcerulean @bt_uk Tell me about it. I'm going to take this to training standards etc ifnit carrys on. The customer service is just taking me in circles

• 
  Stephen Kellett (@ThePipingSnail) reported 17 minutes ago

  @DavidGArnold @bt_uk So Vodafone were in third place I guess? I've just dumped them because they could not give me access to my own account. I spent hours on the phone with them, the reset password email never arrived. When they sent me a temporary one time password it didn't work. Etc.

• 
  Nick Edmondson (@Nick_Edmondson) reported 19 minutes ago

  Just starting the cancelation process of @SkyUK as they just don’t seem bothered at all about their customers (we have TV full package, a poor Broadband service etc) and looking to move to @BTCare as apparently they do and offer better broadband etc. Anyone any suggestions?

• 
  𝙈𝙖𝙧𝙠 𝙍𝙤𝙙𝙜𝙚𝙧𝙨 (@RealMarkRodgers) reported 20 minutes ago

  @bt_uk There's nothing really, but thanks for asking. It's just quality of product tbf. My wife's Citroen will never live up to my Audi if you catch my drift. It is what it is. My own fault.

• 
  Dilyana (@DilyanaMilenko1) reported 21 minutes ago

  @bt_uk absolutely appalling customer service we have received from BT!!! Management have been ignoring our emails and constant calls since 5th February and have 'closed' our complaint file even though we are calling on a weekly basis to complain about the unsteady slow broadband!

• 
  Skits - FilthyFellas - Vibbar - CapsuleCollexion (@SkitsBuddhaboy) reported 23 minutes ago

  @bt_uk its been 3 weeks and 3 seperate attempts of making the same ******* order just send my ******* broadband box already ffs! Ur bullshit customer service and theyr false promises

• 
  shane (@Shane_sharp90) reported 27 minutes ago

  BT broadband is total rubbish rang them about the connection about. by tv keeps freezing just told us we are using to many Devices turn some off and this will help what. A load of bull tried that still freezing I would advise anybody that is thinks of joining BT to forget! @bt_uk

• 
  Lord CHONKY (@ThatGuyGebra) reported 29 minutes ago

  @bt_uk Nah you guys are alright, I just wanted to show @Hermesparcels what customer service actually looks like

• 
  JC (@JCRedDevil) reported 30 minutes ago

  @btsport I can’t find the button that switches @jjenas8 off...help please he’s f***ing dreadful

• 
  Julia Honess (@juliecurlie) reported 30 minutes ago

  @bt_uk Inwant to cancel BT Sport without taking out a new 2 year contract

• 
  SK2 (@SK21878) reported 31 minutes ago

  @_PabloGuy_ @SkySports @btsport I feel sorry for him. He’s actually a very good player, just not as good as Digne. Media’s desperation to push the big 6 agenda doesn’t help him.

• 
  George Perry (@JediGeorge_) reported 35 minutes ago

  It's mad how bad Sky Go's streaming service is compared to @btsport's; no 4K support, tonnes of vertical screen tearing & low FPS. Watching a BT sport Ultimate steam for the United game and it's miles ahead of Sky.

• 
  Sam Cerulean Ⓥ (@samcerulean) reported 35 minutes ago

  @OneRandomDolly @bt_uk They forfeit the contract if you can prove they are not delivering the expected service repeatedly.

• 
  Dan Wiseman (@Wisemanftbl) reported 35 minutes ago

  The worst part about this Villa game? The Derby della Madonnina is on @btsport and I can’t even bring myself to bloody watch it.

• 
  𝙈𝙖𝙧𝙠 𝙍𝙤𝙙𝙜𝙚𝙧𝙨 (@RealMarkRodgers) reported 37 minutes ago

  @SkyUK throwing ridiculous bargains my way in regard to TV packages, but unfortunately I'm tied in with @bt_uk. If I could get out of the contract I would tbh, as the box, memory size, reception, etc is poor. Stuck till 2023 😫

• 
  Stephen Kellett (@ThePipingSnail) reported 41 minutes ago

  @VodafoneUK @DavidGArnold @bt_uk No. We are done. I will never use Vodafone for anything ever again. The ineptitude displayed was world class.

• 
  Hannah Absolom (@HanAbsolom) reported 41 minutes ago

  @bt_uk Can you provide an update on the ongoing broadband issues in Charvil, Berkshire. We’ve been having issues since last Monday. I have been informed that the fault is in the exchange box in Park Lane which is in Openreach’s remit.

• 
  Skits - FilthyFellas - Vibbar - CapsuleCollexion (@SkitsBuddhaboy) reported 41 minutes ago

  @bt_uk poor customer service false promise idiots

• 
  Kitčaniklić (@K1t_Law) reported 46 minutes ago

  @bt_uk Also this is two different issues. The engineer is because the line is cutting out. My current complaint is about the amount and the speeds you’re providing, please don’t get it mixed up

• 
  eloise✨ (@eloisewrites) reported 48 minutes ago

  @bt_uk Hi BT, my mum has been unable to receive emails on her iPhone & iPad all day. The internet connection is fine, and if she logs into bt mail through safari it works fine. Can you help please?

• 
  Sean James Fallon (@agonistofmind) reported 50 minutes ago

  @bt_uk @DrJohnCosgrove I have this exact same problem too. The mini hub works great for everything apart from iPlayer. After a minute of playing, the hub stops connecting, red light shows.

• 
  steve eveleigh (@steveeveleigh1) reported 52 minutes ago

  @btsport football coverage is getting as bad as sky. WHY so many replays and close ups. and slow motion. had enough time to switch off

• 
  Tom Davis (@carlosthegerbil) reported 54 minutes ago

  Hey @btsport I love the new Manager Mode, but it doesn't seem to be available for me on all games, is it intentional or do I have a problem with my app?

• 
  Kirsty Nunn (@kirstyrosenunn) reported 56 minutes ago

  @bt_uk It’s not a fault to report though, the connection has consistently been awful for as long as we’ve been here, I’m particularly noticing it now as I’m relying on it so much. Not sure what to do in this scenario?

• 
  Tom Sugg (@tomsugg) reported 1 hour ago

  @btsport really frustrating as you can’t get hold of anyone at BT Sport. I’m so cross, feeling properly ripped off. Please can someone help? Thank you 2/2

• 
  Tom Sugg (@tomsugg) reported 1 hour ago

  @btsport I’ve even trying to cancel my ‘monthly pass’ deal with BT sport for weeks. It’s so poor - hardly works. Just tried again but can’t get through so decided to push ahead and order it through sky for £25 per month rather than the £20 ‘pass’. I need the Pass cancelling 1/2