BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (6%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hemel Hempstead, Cardiff, Hackney, City of London, Cambridge, Ilkeston, Birmingham, Batley, Minehead, London, Bristol, Hailsham, Wembley, Croydon and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Hemel Hempstead |
Internet | |
| Cardiff |
Internet | |
| Hackney |
Internet | |
| City of London |
Wi-fi | |
| Cambridge |
Internet | |
| Ilkeston |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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PerplexPuss
(@Pti_Singe) reported
@bt_uk Yeah that’s not helping. Telling me I should get up to 80MB which is piss poor. Also doesn’t account for the constant drop-offs.
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Gary Bell
(@_GaryBell) reported
Apparently my home landline is "going digital". Now that I'll be out of the way of the archaic copper network, Do I still need to pay line rental each month for a phone line @bt_uk? If so, why?
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PerplexPuss
(@Pti_Singe) reported
@bt_uk Yeah I did that years ago and never heard anything back...
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Duncan Carse
(@BigDFC) reported
@BTCare I was talking to one of you call centre managers and got cut off. Still no call back about a complaint. Can you give someone a nudge please or DM me for details
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Matt
(@MattArsenal1) reported
@mrjakehumphrey @btsport What did you do? Or have you always had the problem in that eye?
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Beemo
(@SadBeemo) reported
@bt_uk It amazes me how incredibly useless you are, I pay you to provide a service and instead of this service you give me constant internet troubles and instead stop me from being able to work from home. Fix your service
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Katy Markham
(@KatyElleBlake) reported
@BTCare Hi. I just had an engineer out to fix my internet - he left about 15 minutes ago. It’s gone down again already... calling is a nightmare as the line is bad. Can you help?
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Lindsey Davies
(@JustLohan) reported
@bt_uk could I please have some help? My fibre order was cancelled but my phoneline is apparently still being connected tomorrow - I thought everything had been cancelled from my order 🙃
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Bungalow Bill
(@BillBungalow78) reported
Great news the nets have been removed from @bt_uk building in #Lowestoft . #Kittiwakes now able to nest. Netting a disgusting practice & should never have happened in 1st place. @rspb @RSPBEngland
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Hannah
(@hannahmae_b) reported
@bt_uk Hello, we have had no broadband connection for 2hrs (in Kingston upon Thames). Is there an issue in the area?
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Katy Markham
(@KatyElleBlake) reported
@bt_uk I had an engineer out for my internet this morning - he left about 15 minutes ago. It’s already gone down again. Calling is a nightmare because the line is so bad, as is trying to work on this connection 😬 is there anything you can do?
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Zombie Lord 🧟♂️.
(@NeoSamG) reported
@bt_uk My Engineer has just left & He was fantastic. Absolutely brilliant. I've spent a Wk with no real Internet. I'm Housebound due to being Disabled as a result of serious Chronic Health issues. Gaming & Chatting online is a major thing for Me...
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💙Chris💙salt💙
(@fifasalty) reported
... compensating or i have hit a nerve and they angry @btsport @SkySportsPL $40000 why don't you ask the champs why they don't have this problem
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getreadyforwar
(@GetReadyForWar) reported
Dont ever use @bt_uk broadband for online gaming. Shocking service and slow speeds despite what was promised. Don't buy anything from BT, they haven't upgraded anything in decades.
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Mark Walsh
(@markwalshuk) reported
@btbusinesscare Hi - need someone to contact us regarding bills we’re receiving for line rental on a service which was closed/transferred over a year ago! Called, web chat and emailed and not received any response and a further invoice last week!
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Justin Barker
(@JustinBarker77) reported
@bt_uk I understand that it’s not splitting out the network, however, as I can connect to the disc at 800Mbps why am I only getting 20Mbps download speeds from it? For devices like an Xbox then, I’d actually be better getting a home plug rather than discs?
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simepieman
(@Sim_Jim85) reported
@bt_uk Yeah I will - nothing got done previously. I’m wondering whether I should be due a new router seeing as I’ve been a customer for 5 years with the same issue
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Kathy Roach Price 🕷
(@kat_hy1) reported
@bt_uk Before you start patting yourselves on the back tell Twitter World why myself and others in my area have been without your internet service for over 2 weeks and you won’t provide me with any back up internet service
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frank
(@frank10743117) reported
@bt_uk @Plusnet Your wifi is terrible and your support is worse
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peachy
(@themushypeach) reported
@bt_uk please can you help - our fibre was fine for the first couple of weeks but has gotten worse and worse and now is barely working - we're working from home and can barely load anything and meetings keep cutting out. The app won't even load to check speed. We need to work!
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James Rees
(@Jimlibob) reported
@bt_uk Payphones on platform 1&2 at Haywards Heath Railway Station are not working. They haven't been for at least 4 weeks.
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Pj Malone
(@pjmalone1990) reported
@bt_uk Yes a complaint is logged,I want to know when I will get a call about this, your colleague told me on Friday I would receive a call to discuss the complaint and issues I was having. Your colleague also told me on Friday that a cable was damaged or rusted. So someone is lying??
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Cayla
(@caylacleo) reported
@bt_uk we have had no internet for 7 days, it’s getting very difficult trying to work from home. The least BT could do is send an alternate to help in the meantime. I really regret switching @bt_uk
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peter
(@heathcottage) reported
@btsport The commentary on the women’s champions league final has to be the worst ever. Cringefest
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Phill O'Brien
(@pctzobrien) reported
@bt_uk I agreed to switch to your broadband. Nearly 1 month after the date it should be live and still nothing. Customer service = polite but giving inaccurate info and not delivering on promises. I was promised a call back by a given date. But nothing. Where do I go next?
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Charlotte
(@CharliexxS) reported
@bt_uk got an issue with my WiFi called through to an automated service and was told up to 4 days for an engineer to be sent- I work from home and need to let my boss know when I’ll be back- are you able to give a guideline for what day/ if you’ll be sending anyone?
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Simon Miller
(@simonfgmiller) reported
@bt_uk TBH, I’ve done that many times in the past and the problem is never fixed, so I don’t want to go round that course again. I fear it is good as it’s going to get until we get fibre, so I just want financial compensation now. Thanks.
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Pj Malone
(@pjmalone1990) reported
@bt_uk First it was flooded cabinet,on FridayI was told it was a cable issue? and your telling me it will be after the 25th of May before we go live. Can you tell me when my next scheduled call back is due? As I have a lot of complaints to discuss since the 12th of April.
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peachy
(@themushypeach) reported
@bt_uk It said line is working so to try some troubleshooting which I did but didn't help. Requested a call back, was rang by an 0800 number not long ago but when I went to pick up (almost immediately) the call ended. Will DM info now, thankyou
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Aten_Ra
(@Aten_Ra_33_9) reported
So was thinking about upgrading my internet service to full fibre. @EE can upgrade me but means I no longer have a landline. @bt_uk @BTGroup can do fullfibre and say I most definitely can have a landline still. If I swap EE want £100+ early contract expiry fee