BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Bodmin, Barrow in Furness, London, Dunfermline, Portsmouth, Blackburn, Potters Bar, Bristol, Stevenage, Southwark, Hammersmith, Batley, Manchester, Walsall, and Liss.
| City | Problem Type | Report Time |
|---|---|---|
 Bodmin
|
Internet | 41 minutes ago |
|
Barrow in Furness
|
Total Blackout | 1 hour ago |
|
London
|
Internet | 3 hours ago |
|
Dunfermline
|
Wi-fi | 3 hours ago |
|
Portsmouth
|
Internet | 3 hours ago |
|
Blackburn
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Cove Catering (@covecaterer) reported from Saint Agnes, EnglandHi @bt_uk just been hung up on by one of your adviser as I had the cheek to ask why my broadband never works.
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AboutToHit (@AboutToHit) reported@bt_uk Morning. I ordered phone/broadband for my elderly mother, activating today. I was horrified to discover answering service is now £3.54! I'm pretty cost adverse & didn't see this clearly mentioned upon ordering. Is this fee correct please?
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Sean (@Mint_Aero) reported@bt_uk We have had pretty much zero phone signal since monday this week, and are losing customer calls thanks to this, I understand a couple of hours, but this is nearly all week so far - no notice of this either! What is going on!?
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Icklemoo (@ickle_moo) reported@bt_uk , place an order , wait three weeks for no one to turn up , or even have the decency to give any indication - phone text pigeon smoke signal - anything. Absolutely disgusting, shocking customer service.
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Steph (@RossiBird46) reported@bt_uk waited in for five hours for your engineer who was due between 8am and 1pm. Hasn’t shown up, hasn’t even called. Shocking service, once again.
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Tina 🏳️🌈🇮🇪🏴 (@9Trafferty) reported@bt_uk Okay, I see plenty of hotspots, but it doesn’t help me log on to laptop at home 🏡 or get internet on tv 😩
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Rodrigo (@rodrigouk07) reported@bt_uk I dont mind waiting This is what is on bt website: Ordered BT Broadband? Please wait until your service is activated before you claim. Ordered BT Mobile? Please wait 30 days after activating your SIM or receiving your phone before you claim Broadband cust wait until activation
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Bazza p (@barry_pouton) reported@btsportmotogp @btsport Good riddance to bad commentary Just need that self obsessed opionated Hodgson out now. There's far far better commentary out there
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Tina 🏳️🌈🇮🇪🏴 (@9Trafferty) reported@bt_uk Thanks Sharon, I do know they are trying to fix it, but four days is a long time 🥲
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Keith.G. Vet (@KeithGVet) reported@bt_uk Hello sorry can you help me again , I need to log out of my Bt Cloud but I cannot find the sign out option , I need to sign in with my other Bt account but cannot sign out , I can see that other customers have the same problem. Thank you
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Rebekah Kennedy (@bekkinoo) reported@bt_uk @Tristran3 Yes we have and checked our cables ive done a hard reboot aswell weve had issues since we joined but can never get through to anyone.
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justin Searle (@JUST457) reported@bt_uk internet down PE158EB???
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Bazza p (@barry_pouton) reported@btsportmotogp @btsport Completely ruins qualifying and whole race weekend for me. He's rude ,talks over people,and only talks about fkin contracts,
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Noel mc kearney (@noelmckearney) reported@bt_uk Thanks but that doesn’t seem to answer my question , if you are not a BT Sports customer or a sky customer can you purchase the fight a watch it in ireland The link you sent me brings me through to the booking page which is fine , but then when I go to book it asks me for an ID
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Joe Cosby (@JoeCosbyCrewe) reported@bt_uk Rewarding customer loyalty would be a start. Currently paying £42 per month but BT asking for £54 for the equivalent package (which actually has a worse TV offer). Just pretty gobsmacked to be honest 😬
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Badger Racing Ltd (@BadgerRacingLtd) reported@bt_uk what’s your complaints number? You resolved my complaint by telling me I had £25 credit and then you only gave me £10? Now it’s a 20 minute queue to speak to someone again lol
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Tammi (@MissTBello) reported@bt_uk I’ve been waiting for a month for a successful installation. Two engineers have come yet we are still not connected. All we’ve received is broken promises, no Wi-fi and now no telephone.
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Nadia Baig 💙 (@NBaig1) reported@bt_uk Vulnerable relatives await phone and internet. They are isolated and frustrated as they informed you weeks ago of their move. No date or time for a fix please help
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BrynDyl (@DylBryn) reportedDon’t worry they aren’t the heritage red post office ones at all. More like shower cubicle in a locker room and just as grotty and stinky. @bt_uk maybe you can help?
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Christopher Bayley (@lydenburg1) reported@BTCare Are there any private companies that can fix this instead of openreach that I can pay, I know I pay you guys, but your stuck with openreach with their monopoly who don't care about anyone, I might as well pay someone to fix it then I can use the facilities that I pay you for
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Andrew (@geordielump) reportedthere is a certain irony in @bt_uk never answering the bloody phone
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yvonne weavers (@yvonneweavers) reported@bt_uk WE ARE SERIOUSLY CONSIDERING CHANGING TO A BETTER AND MORE RELIABLE TELEPHONE SERVICE SUPPLIER. ALL YOU HAVE DONE RE MY COMPLAINT IS TO SEND A STANDARD DM. THERE IS LOTS OF COMPETITION OUT THERE. REMEMBER THAT.
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OldhamGamehead (@OldhamGamehead) reported@bt_uk why are you dicking about with my broadband, I had this problem with @virginmedia and the reason i switched providers!!
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phil.je.suis (@Eldandoerino) reportedFair play @bt_uk are an absolute joke, engineer recommended getting my hub replaced as its old and faulty, that’s turned into them trying to get me sign up for another 24 months for a service that’s already dire.
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AboutToHit (@AboutToHit) reported@bt_uk honestly, we're absolutely gutted having just also checked and online deal today is 3 months free and p&p waiver. Can you do anything for us? Can we cancel in cooling off period and reorder? She's a widow in her 70s living alone
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Jimi (@JimiSwype) reported@KeithHuewen @btsportmotogp Oh no. Time to terminate my BTSport contract. What a shame
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D (@gdad_dan) reported@bt_uk Line speeds are fine. I've used the MyBT app and speed is as is expected. It's only an issue with the wireless connectivity.
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Azurae Lyonheart (@AzuraeLyonheart) reported@bt_uk is there any 4G speed issues on Wirral? I'm getting painfully slow speeds
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ReallyUgly007 (@craigan02916222) reported@bt_uk The BT subscription service for unlimited broadband in my area. Constantly breaking down.
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Stuart Davison (@StuDon) reported@btsportmotogp @btsport Maybe can turn the sound back on now. Good rider in his day but a terrible comentator imho