BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 27: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Peterborough, Southwark, Wandsworth, Bristol, Glasgow, Hounslow, Normanton, Rotherham, London, Blackburn, Chesterfield, Coventry, Birmingham, Oldbury and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Peterborough |
Internet | |
| Southwark |
Wi-fi | |
| Wandsworth |
Phone | |
| Bristol |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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LB✌🏽
(@LondonBlue_2) reported
@btsport commentary is something else. Literally groaning when a Chelsea attack breaks down. This is embarrassingly biased 🙄
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Jo
(@josb52) reported
(@btsport) can't that motor mouth man city supporter Darren Fletcher give it a rest, the worst BIASED commentator or TV
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Joe Tyrrell
(@JTyrrell_) reported
from
Lambeth, England
@bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.
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Ashley
(@aemachin) reported
Any hint @btsport ? When you’ll be fixing this… what I can do to fix this? I’ve tried everything I can think of.
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Alessandro 🦁👑
(@Alessaaandro99) reported
@LombardiaMax @btsport Nope stupid broadcasting laws on Saturdays 🤕🙃
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Sean
(@L1nko64) reported
@btsport your stupid website logged me out then locked me out for 20 mins. Why the hell are we paying for a service that barely works man?
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Myles 🍁☘️
(@MylesMcGarvey) reported
Even though Ireland is separate from Britain and the UK TV football blackout has nothing to do with Ireland. @btsport are choosing not to make #SpeziaMilan available to Irish customers. #SerieA
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ExperiencedTraveller
(@ValeryCollins) reported
@bt_uk No internet connection and mobile data not working so spending a fortune on coffee at local cafe just to do my job. I am not going to waste precious time DMing someone who is not prepared to help. Have made numberous calls to BT - waste of time. Not known when mast will be fixed.
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Charlie Fitzherbert ⭐⭐ 🇬🇧
(@CharlieFitzh) reported
0-0 HT. Idiot @btsport commentator [Fletcher]: "The two Managers now have 15 mins to work things out." 🙄
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Dan Nowak
(@Mr_Casanowak) reported
@btsport are you having issues with Chelsea v city on bt ultimate on Samsung TVs again? No option to select ultimate on the app
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Linda Pattinson
(@LindaPatti) reported
@bt_uk Switching off the Smart Set up has not resolved the issue. I’ve had to reset the SkyQ network again several times this week. It’s getting beyond a joke now. I really wonder why I’m paying what I am for wireless connection
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Chris
(@Chris69284851) reported
@btsport Why does you web site never work????
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Barney Handel
(@BarneyHandel) reported
@bt_uk @ewan_m23 I have exactly the same problem as Ewan described with a Samsung tv. Works for a few seconds after reloading then goes out of sync again. All other apps on the tv work
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Charlie Fitzherbert ⭐⭐ 🇬🇧
(@CharlieFitzh) reported
15 mins gone and it's as if Glen Hoddle on @btsport has never seen how Chelsea set up and play under Thomas Tuchel. 🙄
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Jon Brigden
(@BriggySmalls) reported
@Mr_Casanowak @btsport I’m having the same problem. Sort it out BT!
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oconnor mark
(@markhan41924967) reported
I'm an idiot. when @gabrieljesus9 shot over. @DFletcherSport said he hasn't scored against @ChelseaFC in 11 matches. why didn't i do him to score. in play betting 🙈 #CHEMCI #btsport
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ᴛʜᴇᴀʀᴛᴏꜰᴡᴀʀ🗿🏝
(@TheArtOfWar6) reported
@btsport console app is awful by the way
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Ewan
(@ewan_m23) reported
@bt_uk it is a samsung tv, and loads of people with samsung tv’s are having the same problem this probably means it is nothing to do with the connection
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Charlie Sutcliffe
(@ChasSutcliffe) reported
from
Tetford, England
@bt_uk Have already made online complaint to you and had text reply from 'Paul' on 22nd Sept saying he will shortly be calling from a 0800 number but since then nothing, which is no surprise I'm afraid as anything to do with BT Broadband is dreadful.
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stephen
(@philystine) reported
why is @btsport so ****? continuously jumps back 30 secs and out of sync with picture. utter crap
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ThePrettyGemini
(@aprincesmimada_) reported
@bt_uk Is BT down or something? I’ve been trying to make a BT ID as well as call to report a failure, but the queue to get assistance is long and it won’t let me make an ID because of some failure in the system.
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Andy David Latter
(@andylatts) reported
Joe Cole is awful #btsport
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Helen Blake
(@Helga68) reported
@bt_uk is there an ongoing issue with Internet at the moment? Working from home and having to use a mobile hot-spot to connect as no Internet on my WiFi #keyworker #notwhatipayfor #ivetriedturningitoffandonagain
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Crezza *
(@Crezza37) reported
@bt_uk @ewan_m23 All other apps work fine. Just have a search and you will see how many other people have issues trying to use the app on the TV. Have you tested the app on your TV?
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Tony
(@machinestead) reported
@Gareth_Can_Draw @bt_uk I’m getting the same, and there are no search results for vc576 on the help website 🙃
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Fras3rh⚽️
(@fraserh21) reported
@btsport VC019 error on my ps5 I can see from your forums and Twitter this has been an issue for some time are you planning on fixing it or just not bothering? So frustrating. What is the point of paying for bt sport when it doesn't even work.
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Rich
(@DickTweetsOnly) reported
Hang on, what the jaysis did Joe Cole just say about Jack Grealish being driven???? #BTSport
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ICT & Computing in Education
(@terryfreedman) reported
@bt_uk I've been trying to access online settings on behalf of a very vulnerable 95 year-old. Do you know when the tech problems at your end will be sorted? This is quite urgent
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Gareth Williams
(@Gareth_Can_Draw) reported
@btsport the app on my ps5 won't let me watch live sport. Please fix this issue asap. I pay subscription and I expect it to work on all platforms 😠
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Ewan
(@ewan_m23) reported
@bt_uk once again can you please fix your terrible sport app