BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Plymouth, Stockport, Chichester, Batley, City of London, Bargoed, Aldershot, London, Bridgwater, Southend-on-Sea, Croydon, Hackney, Swindon, Mitcham and Worksop.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Plymouth |
Phone | |
| Stockport |
Phone | |
| Chichester |
Internet | |
| Batley |
Phone | |
| City of London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Barrett Heating
(@HeatingBarrett) reported
@btbusinesscare what an absolute shower **** this lot really are If you are considering changing to BT I beg of you DONT!!!
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Melissa Liverpool
(@MISSYJO31) reported
@bt_uk Hi, my WIFi is down again, any idea when it will be fixed? Thank you
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DazM33
(@dazM33) reported
@bt_uk Hi, I have broken the remote on my BT vision box how do I get a replacement? And is it free?
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royal_k
(@royal_k80) reported
@bt_uk Sorry doesn't allow me to listen to music without buffering or to speak to relatives & friends abroad online without a frozen screen. I want wifi that works- the service I am paying for #NotFitForPurpose
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Andy Martin
(@andyhmartin) reported
@bt_uk No signal at home for mobile WiFi and broadband via phone line gives 1.8Mbs. 🙌
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Lost Phoenix Gaming
(@lostphoenixuk) reported
@bt_uk It sounds complicated but really isn't (just a long workaround because of the hub being so restricted) I know I am working with stuff beyond anything the "average" customer would use & the solution is a simple one but complicated by the hub not wanting to play well with others
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Jillian
(@Jillian1979s) reported
@bt_uk vulnerable and disabled adult at home, can’t use telephone as fault on the line. Unable to make calls in an emergency due to not being able to hear anything because of faulty line! Been advised fault on telepgraph pole. At what point is the fault deemed to be urgent !!
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Sam Hill
(@samanamz) reported
Find it ridiculous that I can’t cancel my @bt_uk order today (because I’ve changed my mind about BT) but I can cancel it tomorrow if I refuse the engineer today?! I appreciate its last minute but surely better to not have an engineer come here in the first place?
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Darlington Jack💙
(@UKgnome) reported
@bt_uk As the Ashes has been terrible for us is there any chance of a refund for my BT sport?
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Patrick Harnett
(@patrickharnett5) reported
@bt_uk I know where I'll be going when my contract ends during channelling times you know who's out for your money sky were happy to help me reduce my bill even when I contract
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Jas
(@SirusMonk) reported
@bt_uk The email sends me here for setup help which tells me to unpack my Digital Voice phone, but I don't have one..
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Lost Phoenix Gaming
(@lostphoenixuk) reported
The @bt_uk Smart Hub 2 has to be the worst router/hub that I've ever used. Firmware auto-updated before xmas & nothing but problems since I fixed most of it but my @BritishGas hive heating now fails to connect to the network BT - Good service but a terrible hub
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Connor Chilvers
(@ConnorCond) reported
@bt_uk How do I discuss an issue with my mobile service if you've cut my line and I can't call you? Cheers
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TWoolf
(@TWoolf4) reported
@bt_uk After waiting for nearly half an hour, I managed to speak to someone. But the fact that I have to wait until the 4th of January to get the connection enabled is quite poor. Especially for a new customer account and cos BT chose a telegraph pole which is miles from my house
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𝔻𝕒𝕚𝕤𝕪 ℙ𝕚𝕟𝕗𝕠𝕝𝕕
(@daisypinfold) reported
@bt_uk Hello, a car crashed into a post on boxing day leaving our whole neighbourhood without Fibre broadband. CW12 area. So many people have complained and been fobbed off and still no one has come out to fix it. It has been 3 days now without any internet! Please help!
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unibetmadman
(@JohnJoh86975434) reported
@bt_uk Disappointed in BT,serious issues raised,orders done which can't be completed and I should have never even been sold,even sworn at by a representative on the phone.
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Gemma Carter
(@gemc_1981) reported
@BBCWatchdog thousands of @skytv customers are unable to download TV programmes to their Sky boxes for over a month. Sky blamed @bt_uk for this and have not officially admitted there is an issue despite the Sky help forums being full of threads reporting an issue and
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Simon Webb
(@Simontwebb) reported
@Shanenrowley1 @btsport @ultimatepool_ Jordan Shepherd going mental. Went from 5-1 down to Mick Hill with 8mins left to winning in a 6red shootout. Then beat Melling 7-1 in 14 minutes.
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Lost Phoenix Gaming
(@lostphoenixuk) reported
@bt_uk thanks for the reply. the issue is not wifi related. I disabled the hubs wifi over 12 months ago, everything is ethernet or thru my own AP I run my own DNS/DCHP server (because the very limited BT hub won't allow simple DNS changes) which has worked perfectly for months
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Alex Phillips - MD Nexus Recruitment
(@AlexNexusMD) reported
@voneusbroadband trying to contact you as @btbusinesscare is so bad! Please tell me you’re #CustomerService is better?
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Rach
(@Cookie26Rach) reported
@bt_uk hope you can help please, I need to order another disc for complete WiFi for my dad, but the website just goes around in circles. Thanks!
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Greg Yerbury
(@GregYerbury) reported
The wifi controls for @bt_uk are utterly useless completely fail to work. Rebooted reinstalled and no guidance anywhere.
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𝐆𝐞𝐦𝐦𝐚 𝐒𝐦𝐢𝐭𝐡
(@gemmmmmx) reported
@bt_uk Is there any internet issues in DL2 area? My broadband doesn’t seem to be working and I’ve restarted my router.
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Ewan Watkinson
(@ewanwatkinson1) reported
@bt_uk Which then proceeded to cause issues. If I had done this myself I would understand, but do not believe this is the case. Are you able to retired a phone call (if recorded) so you can verify I am not at fault and was instructed by the CSA. Thanks 2/2
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ken wraight
(@KenWraight) reported
@realdocatherton @bt_uk BT sky EE still down in places nearly 3 weeks now
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Redpaddy
(@Redpaddy1) reported
@bt_uk the MY BT APP won't let me rename devices connected to the BT HUB. Each time I try to change a device name and save the changes it reverts back to the original device name. I've tried uninstalling and reinstalling the app but still not working. Help please
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X800NSW
(@NswX800) reported
@bt_uk hi any reported internet issues around Peterborough/Cambridgeshire or is it just me?
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🔴🔰 CBH🔴🔰
(@CBournehallett) reported
@bt_uk is there at internet issue we appear to be without service?
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Redpaddy
(@Redpaddy1) reported
@bt_uk Hi, Thanks for the reply. I had already did that and the names are all changed on the browser but when I go to the app on my phone it still shows each devices original names. Any further help would be appreciated
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Gary
(@gaz_eng) reported
@ultimatepool_ @btsport Never knew it was loss of frame for swearing. Thought you just got a warning first.