BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Telford, Hammersmith, Glasgow, Motherwell, Blackburn, Richmond, Southwark, Westminster Abbey, Burntwood, Normanton, Manchester, Batley, Crawley, and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 2 hours ago |
|
Telford
|
Internet | 9 hours ago |
|
Hammersmith
|
Internet | 9 hours ago |
|
Telford
|
Internet | 10 hours ago |
|
Glasgow
|
Internet | 11 hours ago |
|
London
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Bernie (@Bernabeb_B) reportedLove that my deaf 90 year old Granny can no longer contact anyone if she needs any help because @bt_uk are totally useless… a week and a half later on ‘urgent priority’ 👍🏻👍🏻
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Paul Bateman (@PaulRMQ) reported@bt_uk Because the last time we dealt with BT was back in the 2000s. It was the WORST customer experience of my life, BAR NONE. One of your moronic staff swore at us and hung up in the middle of an emergency. I WILL NEVER PUT UP WITH BT's IGNORANCE & INCOMPETENCE AGAIN AS LONG AS I LIVE
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Moon Gazer Ale (@moongazerale) reported@btbusinesscare Have just sent dm, broadband down again!!! Any help grateful received
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Jeremy Wood (@excitedpixels) reported@bt_uk @BTCare 02072868565 just called with a strong indian accent claiming to be BT Tech support. she asked me how my day was going . I replied great but I haven't got time for a scam call at the moment. She then hung up on me. How rude!!. I really doubt it was BT.
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Luke MacKay-Morris (@luke_m_m) reported@bt_uk I need you lot to resolve Order reference VOL013-625174632750 pronto - I'm sick of this poor customer experience, had no phone since September and didn't even ask for a digital voice 'upgrade'
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Celia Huggett (@Ccppffcc) reported@bt_uk Please help. I am isolating and my recently widowed elderly mother has had her phone and broadband cut off (only wanted to stop broadband) £70 to reinstall it seems wrong! Who can I speak to?
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Jack Pilcher May (@JackPilcherMay) reported@bt_uk hi, I have one of your BT Halo Mini Hubs but we've lost the password card. Can you help me find/retrieve the password?
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Gwatkin Cider (@GwatkinCider) reported@btbusinesscare just had one of your very unhelpful staff slam the phone down on me in mid conversation, they really do go out of their way to annoy customers don't they
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Non Al Coholic (@D710509) reported@bt_uk You and me on the cobbles Paddy. I've never known a Padraig i couldn't b8
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ӄʟǟʊֆ ɮǟʀɮɨɛ 〓〓 (@JoolsTurrall) reported@bt_uk You're calling and asking for sensitive information and encouraging customers to give that to you. You don't see the issue with that. So a scammer can call and ask for that same information and due to BT's own practice will probably be given that sensitive security information.
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EyezInTheWoods (@eyez_in) reported@bt_uk Yes, I called and have been informed an engineer will attend tomorrow between 8 and 1. Its disappointing that there is a lack of care by these engineers used by BT. Can you help expedite a fix?
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Carrie Howes (@carrielhowes) reported@Missmanda44 @OpenreachHelp @BTCare Leave BT they are shocking I had the exact same issue - left the contract early fought them to try and charge me - absolute disgrace worst company I have ever dealt with
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Richard Wagner (@RWaggie82) reported@bt_uk Just to make you aware I had someone phone me pretending to be BT saying they were contacting me because they’d had notification about an issue with my router! I shot them down of course but rather concerning this is going on
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jonesy (@thegrahamjonesy) reported@TheRealMrDavid @bt_uk I do think some people like to be pains in the arse. I’ve definitely known a few and their customer service is atrocious but they never seem to get clocked
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Debbie Wren (@Debbe5K) reported@bt_uk No they have never visited us before
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Mr Calder (@cccammy1) reported@OpenreachHelp Now 12 days without office phone lines or broadband. Great service you guys provide. @BTBusiness @btbusinesscare 5 missed engineer appointments now. Can we make it 6? #shambles
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jack (@jack00096417) reported@BTCare i have no idea how u can actually make a wifi connection this **** its embarrassing
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Robert Gracie (@robert_gracie) reported@bt_uk Yeah found a few workarounds for it, just gotta rebuild the internal network side of things, the router was fine my office system downstairs checked out it was office 2 and 3 that were out and we tracked it down to a mouse of all things, cats not doing their job!
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Luke MacKay-Morris (@luke_m_m) reported@BTCare Thank you Elaine. I'd love it if they could consider a service refund also. I recieved one for September... but not since, and I still dont have a phone service!
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roger clarke (@rogerclarke12) reportedSo sorry to hear @BumbleCricket is retiring from cricket commentary as after watching the crap coverage from @btsport with the Australian commentators and poor presentation was looking forward to the summer and hearing bumbles dulcet tones
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Lesley (@lesley219) reported@bt_uk I have responded to you on the same DM thread that all this started on. It will have all the information on it already, but I have now added the complaint number.
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ӄʟǟʊֆ ɮǟʀɮɨɛ 〓〓 (@JoolsTurrall) reportedHey @bt_uk I have received a call from someone claiming to be a BT support agent. They asked me security questions, is this your practice, do you ask for security information from customers when they cannot verify the caller? #Security #fail
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ӄʟǟʊֆ ɮǟʀɮɨɛ 〓〓 (@JoolsTurrall) reported@bt_uk Your colleagues are stating the issue is with BT Wholesale who haven't signed off the switch over, and if this were to happen the issue would be resolved. Which seems to suggest it's easily resolved but a broken process is preventing it. Which makes this even more ridiculous!
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Andy Davies (@J_V_Skullarsson) reported@Wrexham_AFC Maybe @btsport can step in to help the club and the fans by televising the game?
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adom (@Mike_197209) reported@bt_uk afternoon, how do I file a complaint? I've looked on your website but its just giving me the run a round. Travelled 1hr 40 minutes each way to wait in a property & your engineer was a no show
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Luke MacKay-Morris (@luke_m_m) reported@BTCare I need you lot to resolve Order reference VOL013-625174632750 pronto - I'm sick of this poor customer experience, had no phone since September and didn't even ask for a digital voice 'upgrade'
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Lesley (@lesley219) reported@bt_uk don't care about their customers. Just shut you down and fob you off when things become too difficult. Won't discuss things with you to try and solve ongoing problems. Appalling customer service. Talk with @OpenreachHelp @WeAreOpenreach
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Crouchy 🏴 (@ben_pxrker_) reportedI will seriously never understand why the @TheVanaramaNL and @btsport never put at least one of the derby games between Aldershot and Woking on TV! It’s genuinely one of the biggest games in the league in terms of atmosphere but no they just don’t seem to care! #ALDWOK #WOKALD
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Steve Cadman (@SteveGCadman) reported@bt_uk My 85 year old father has been without a phone for 2 weeks, in that time I’ve been lied to , pormised engineers will fix it twiced and fobbed off. PLEASE HELP ME SORT THIS@!
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ӄʟǟʊֆ ɮǟʀɮɨɛ 〓〓 (@JoolsTurrall) reportedSo @bt_uk now have no expectation of if and when this will get fixed, just been told I will get a call on Thursday but it's unlikely to be fixed this year. My elderly vulnerable mother cannot call for help or even receive calls over xmas because #BT have a 'system issue'.