BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Barrow in Furness, Newham, Birmingham, Dublin, London, Manchester, Batley, Halifax, Liverpool, Hammersmith, Bristol, Portsmouth, Crawley, Newcastle upon Tyne and Huddersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Internet | |
| Newham |
Internet | |
| Newham |
Internet | |
| Birmingham |
Total Blackout | |
 Dublin |
Wi-fi | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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James Waring
(@Waringjs) reported
@bt_uk Yes. Says problem with broadband connection, but all other channels but sport are working. Plus Broadband appears to be working fine. Thanks
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Bat Kitty
(@treesieT) reported
@bt_uk Well your sidekick Openreach can’t even give me a stable service!
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Matt Rogers
(@bliprogers) reported
@OpenreachHelp Its a simple case of mistakenly being cut off by you and can't put it back on!! No engineer! Your process with @bt_uk is broken. That's why this is annoying. Ludicrous SLA's to look at things, no responses to messages, its purely admin! Day 32 today of no service, thanks 👍
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Tim Griffiths
(@1948griff) reported
@bt_uk thanks for completely ripping me off and charging me for BT sport twice. According to your agent a complaint can get resolved in 30seconds. Completely unacceptable.
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Max
(@MaxLC_) reported
@virginmedia I will be claiming compensation, I’ve paid well over £100 and had no service provided by you. I’m sick of this, Virgin are quite possibly the worst service I’ve ever used. @bt_uk have offered me a deal better than what im currently on so will definitely be leaving.
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Connor McGimpsey
(@theconnman87) reported
@bt_uk 100mb at the router...if you're connected directly to it with a single device via an ethernet cable. Mine is nowhere near that in practice and BT customer service unwilling to provide any further extenders or hold up their misleading money-back guarantee. Very unhappy customer.
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Susan Robinson
(@hatetorycuts) reported
@btbusinesscare Never chose to go online Not given choice
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Lilywhite
(@lillywhite10) reported
@bt_uk On our 5th engineer,3 hubs and 4 WiFi discs and still hardly any signal. Disappointed to say the least.
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Claire Tilley
(@claire_smith84) reported
@bt_uk good afternoon, for the past couple of days we have had little to know Internet access despite no problems in the app or being reported when I text FIX.. computer and phone connected but no Internet yet on other phones and TV it does.. error DNS server not responding...
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Lucy Thorniley
(@LucyThorniley) reported
Shocking service from @bt_uk as a new customer. Took over the line but left us with no broadband service for over 2 weeks now!
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Gary
(@garyjwilko) reported
@bt_uk No I haven’t tried that yet but will do, thanks. I have seen posts on Twitter from other users with the same problem so there could be an issue with the app.
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Matt Rogers
(@bliprogers) reported
@bt_uk This was escalated back in December and I've got nowhere, absolutely nowhere. Day 32 today. Broken process, this is admin and nothing else. Unable to homeschool or work from home for 32 days, much appreciated 👍
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Matt Dixon
(@Matt_Dixon167) reported
@btsport it works on my phone and I’ve checked my IP address and it’s definitely up location no issues there. Must be an issue at your end.
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Jeff
(@jeffnewton1) reported
@bt_uk Lost internet access for much of today. A one hour phone call to BT revealed a phone mast near me was being repaired. Are you able to text customers IN ADVANCE to advise of loss of service ? It would save customers phoning your helpline with the same question !
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Lewis
(@lewis_palin98) reported
@bt_uk Negative, this is the message that pops up when I try to access certain websites. I have done a factory reset of the modem which worked short term but has now gone back to that issue
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Becky
(@beckybaldock77) reported
@virginmedia what is the issue with @btsport @btsportfootball extra channels on the red button not working? #FACup
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Aaron
(@Akersey93) reported
@bt_uk Sorting a home move which was ordered but now apparently is wrong, waited 45 mins and now on hold to my 4th person in this call, have worse customer service. 10 people total and counting
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anna
(@anna55806428) reported
@bt_uk @Portal_Queen You are so good at fobbing us off. I have to have two WiFi providers because your service is shocking. Your service is dreadful but you still make me pay it in full. I don’t have issues with my other provider. Amazing ‘init ‘🤔
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Nicola
(@littlenix79) reported
@bt_uk Thanks. I’ve done this and it’s disconnected her phone. She wears a care alarm so am concerned of the impact this will have . Any way we can resolve as an emergency?
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ThanksDriver
(@DriverThanks) reported
@tom_blissy @bt_uk @WeAreOpenreach Why did the attempts to install your service fail and why are you ommiting that information from your tweet?
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Producer
(@mhoney1234) reported
@chris_sutton73 Ex pros slagging off people playing professional football is embarrassing. @btsport need to address this idiot, creating hate for someone for absolutely no reason. Why do you employ him?
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Andy McMillan
(@andy_rockdoc) reported
@StockportCounty Such a shame that its on BTSport. One of the worst channels around and definitely not worth a £25 one off! Will therefore be relying on social media coverage.
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anna
(@anna55806428) reported
@bt_uk Dear BT, as you keep saying, by law, you only need to provide 1 mbs, which is completely inadequate even for our moderate level of usage yet we are still expected to pay you the full cost of this service.
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Dylan Jones🏴🖥🏉🐗
(@D13Creative) reported
At the end of my tether with my broadband connection at home, slow at the best of times, unusable otherwise and no help to be had today until tomorrow at least (this tweet was written an hour ago)🤬 @btbusinesscare
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Jayden lockwood
(@JLockwood90) reported
@korie @virginmedia @bt_uk haha yes give bt a call, we also have the same issue and even if we do get through they end up putting the phone down it’s disgusting
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Anthonypaul
(@paulroc83331715) reported
@bt_uk Maybe an answer for someone else in future with that error code. Bt app via now tv, bt themselves bill me but problem was the actual now tv box playing videos. Restarting box was the answer
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Robbie Webb
(@RobbieWebb1717) reported
@bt_uk Hi, our wifi signal and speed in our house is horrendous. Don’t get signal upstairs at all. We find ourselves using our mobile data instead of the WiFi. How do I speak to someone to address this?
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Alex Sievewright: Doomscroller
(@AlexSievewright) reported
@bt_uk Hi, yeah, for some reason the xbox still likes to drop the signal. Everything else is working fine. It's weird.
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Sophie Chapman
(@sophiegentle33) reported
@bt_uk are useless, had ongoing issues since October, spoke to them before Xmas and still missing money!!!
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Raven Mulvany
(@RavenGameDev) reported
@bt_uk Our Internet has been down all day and we don’t have a landline to check on the website if it’s on our end or not. Any suggestions?