BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Colchester, Edinburgh, Paddington, Southampton, Milton Keynes, Burnley, Fareham, Croydon, Camden Town, Bath, Camberley, Batley, Glasgow and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Colchester |
Wi-fi | |
| Edinburgh |
Internet | |
| Paddington |
Internet | |
| Southampton |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Luke
(@lukealexander92) reported
@bt_uk BT have been doing work at the end of the road, all of a sudden we loose internet and phoneline, the engineers left and the next appointment is on the 29th! Cant contact any family members over christmas and my nan cant even phone in an emergency! Thanks!
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Nik Mediratta
(@medman39) reported
@BTCare I absolutely hate you. You are the worst company I have ever come across. I have had a fault since 13th August that has not been resolved and you have now cut me off. On Xmas Eve of all days.
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Elizabeth
(@ecbjones) reported
@bt_uk what a ******* joke. Internet doesn’t work, we call up and you can’t fix it till 29th. So we can’t go anywhere due to COVID and have no internet to speak to family! Thanks for a shitty Christmas
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Julian
(@JuFitJuJu) reported
Please stick with @SkyHelpTeam and never ever move your broadband to @bt_uk as they are as useless as @OpenreachHelp have a merry Christmas and I can’t wait to cancel the bloody service
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Clare May
(@clarelouise80) reported
@bt_uk we live in Chelmsford and our internet has gone down. are you experiencing issues?
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Elizabeth
(@ecbjones) reported
@bt_uk How are you offering support? Our internet doesn’t work you told us you can’t help us till after Christmas. Can’t go anywhere due to COVID and can’t even have zoom calls with our family. No support.
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Sally Hyde Lomax
(@sallylomax) reported
@btbusinesscare thank you. I was on direct message to Kattaya who was phenomenally helpful but it cut off just as she was finalising everything so that we didn’t have the problem again. And I would very much like to dm you but it isn’t allowing me
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Tipsy Towers Cards
(@Tipsy_Towers) reported
@bt_uk everyone on our street has internet down but being treated as isolated individual cases with no help til next week! S10 Sheffield
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Danny V
(@danzell33) reported
from
Downham Market, England
@bt_uk didnt think youd get back to me either, very poor service on your behalf.
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Imy hussain
(@ImyLfc) reported
@MarcAllera @bt_uk Marc i wish you could get someone to help me with my wireless connection, spoken to 2 colleagues yesterday and passed to 3 depts today and still no better and working from home is a nightmare 😫. Kids have got GCSE's and A-Levels but having problems with wireless connections .
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Colin Hepburn
(@Captured_Cupid) reported
from
East Grinstead, England
@boccabaciata @bt_uk In troubling times where we cannot control signal strength,this is a threat, that “only joking” fails to mask.
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Dona(gh) Ó hArgáin
(@godonagh) reported
Upgraded my @bt_uk broadband in 2017, have never had good speed or stability. I learn today that I've been paying for 14mbps since then. #servicefail
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Tim Carr
(@TimothyDRCarr) reported
Anyone’s else’s @bt_uk internet gaving issues. 4 times in the last hour it’s lost connection. If DLM kicks in I will not be happy.
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Terrence Trent Derby
(@TerrenceDerby) reported
@bt_uk I get a red LOS light at 4pm on Xmas eve (your issue) & you say you can’t get an engineer to me till the 29th? You won’t supply a dongle or any wifi to me. Accept 6 days without wifi over Xmas while I pay you? Please tell me how this is anything other than awful service?
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Moira Shepherd
(@Kittygrizzle) reported
@bt_uk whole of my area has no internet. It’s an Openreach problem and affecting every provider. About 10 roads affected. No Zoom callsto lonely relatives for us unless you get your fingers out.
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kenners
(@Kenners90) reported
@bt_uk our Internet is down, can you assist?
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DJLLKGaming
(@DjllkGaming) reported
I despise @bt_uk and their internet service with a passion, twice in 2 days it has dropped totally in the house for no reason... the amount of times we’ve had engineers out aswell to have this issue resolved is ridiculous as it obviously isn’t resolved! 🤬
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Vasu
(@VasuSarin) reported
@bt_uk what an unacceptablely unnecessary process to make an order. Events: Last Friday: Ordered 900, no confirmation nothing. Called on Monday, they said it was stuck so had to cancel and reorder. Fine. Done. Tuesday: the confirmation I got was for the wrong installation date.
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Mandy Turner
(@stevenagemandy) reported
@bt_uk Still NOT working .....
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Paul Coleman
(@pcolemanbowls) reported
@btsport could you help me. Can you tell me the name/artist of the instrumental song at the end of the Wimbledon Crazy Gang documentary please.
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69Pixels
(@JohnGPlays) reported
@MarcAllera @bt_uk Do you think it is OK for Plusnet customer service to behave in a disgusting way to a customer with throat cancer?
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Verity Garland
(@VerityGarland) reported
@BTCare Where is the engineer that was meant to finally fix my broadband etc today? It is Xmas eve and I have been disconnected for days!Utterly diabolical service!😡😡😡
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Luke
(@lukealexander92) reported
BT have been doing work at the end of the road, all of a sudden we loose internet and phoneline, the engineers left and the next appointment is on the 29th! Cant contact any family members over christmas and my nan cant even phone in an emergency! Thanks! @BTCare
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DJLLKGaming
(@DjllkGaming) reported
@bt_uk Wi-fi is still terrible, died and disconnected everything 4 times in the pass 30 minutes.
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Elizabeth Clark
(@little_bigbird) reported
@bt_uk Well we're still waiting delivery of the router...but it's Christmas Eve and we're not holding out much hope even though we've been assured it will be delivered today... (Anyway, Merry Christmas to you guys in support!)
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Steve Smith
(@NorthWalian) reported
@bt_uk Hi Scott, sorry for the delay in getting back to you. Problem fixed. Regards and seasons greetings, Steve
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Clare May
(@clarelouise80) reported
@bt_uk have completely failed this Christmas. Internet has gone down Christmas Eve and cannot be resolved until 29th Dec. No internet over Xmas.
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Gordon Brown (aka - Morgan Cry)
(@GoJaBrown) reported
Thank you to @bt_uk for ensuring we have no internet this Christmas. So nice of you. Probably the worst customer service I’ve ever received. Clearly taking ownership of a customer’s problem or keeping promises is something they don’t believe in.
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Lisa
(@LisaRenshaw14) reported
BT broadband down in my area lots of homes affected, BT refuse to acknowledge there is an issue - leaving families unconnected at Christmas and with warning there may be an £85 charge - Merry Christmas BT @BTCare
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Bill Ainsworth
(@Billypieman) reported
@bt_uk Hi Rita. Yes, nightmare. Still no internet. Engineer came yesterday. Said problem is inside and he couldn’t help. Can’t book another engineer till someone’s seen his report. Still no nearer. Any help appreciated.