BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Bradford, Hackney, Ayr, Southend-on-Sea, London, Croydon, Birmingham, Whitstable, Reigate, Aylesbury, City of Westminster, Manchester, St Austell and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Internet | |
| Glasgow |
Total Blackout | |
| Bradford |
Internet | |
| Hackney |
Internet | |
| Ayr |
Internet | |
| Southend-on-Sea |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan
(@_Alanstewart97) reported
@bt_uk No but you have closed my complaint without consent so I need to talk about that asap
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natalie rountree
(@Natali3Rountr33) reported
@bt_uk is there work or issues in G69 area? My WiFi is flashing purple....
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Andrew 💙
(@andrewkettle) reported
@bt_uk Broadband connection keeps dropping out. Have done the fix connection via BT app but still not working. Please can you help?
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DontFearThe-4
(@fpl_4) reported
@Ofcom @bt_uk ..is increasing by the day for our gran and the Family, and we have been told it would be fixed only for it to be delayed and still no response to our request for a temporary fix for our Gran. Please help we don’t know where else to turn
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Stephen Toner
(@StephenToner88) reported
@bt_uk I know but it's beyond a joke I'm having to use a 20+ ft Ethernet, regardless of the engineer sorting it out on the 21st I will be leaving your service on the 12th of October as I am moving to Virgin on that day.
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Amy Zebra
(@AmyZebra) reported
@bt_uk how can you charge £248 for an engineer you sent out to fix a fault because the Wi-Fi wasn’t fitted probably by you. To be told I have bad connection due to the shape of my house!!
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River White
(@RiverWhite5) reported
@bt_uk our fibre optic has been down since Friday in Morecambe area, is this a known issue or specific to our household?
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Jodie Preece
(@JodieHedger) reported
@bt_uk absolutely disgusted in the service provided to my very vulnerable and elderly parents. They have had no service for 5 days now, no phone and no alarm access. Absolutely no help from BT despite paying extra for emergency call outs!
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Paul Edwin
(@paul_edwin) reported
@btsport What's going on with casting to a Chromecast recently? It used to just work, but the last couple of times I've tried to catch up with @btsportmotogp it's been horribly juddery, pretty much unwatchable. Seems like I'm not the only one with this problem.
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DontFearThe-4
(@fpl_4) reported
@WhichUK @bt_uk ..is increasing by the day for our gran and the Family, and we have been told it would be fixed only for it to be delayed and still no response to our request for a temporary fix for our Gran. Please help we don’t know where else to turn
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Michael Hodge
(@MichaelHodge90) reported
@bt_uk hi how do we report a scam call claiming to be from bt? We don't have service through bt that's how we knew
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Daniel Hunter
(@Daniel_Hunter18) reported
@bt_uk No Allanah I havent had this issue sorted and I am extremely frustrated! I would like someone to help me asap
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Barrington Great
(@Barringtonious) reported
@bt_uk Thanks. I’ve read that **** and it didn’t convince me that what you did was anything short of theft. But you have taught me that to maximise the advertised price for a “contract”, you need to take it up around April to avoid too much arse-******* by the Annual Price Change.
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NBres
(@breslinik) reported
@SkyHelpTeam Apparently it's an openreach issue? @bt_uk But no ETA for it being repaired after 4 days?
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Christopher Rowe
(@KernowChris) reported
I think @btsport should have closed down tomorrow, seems odd that they appear to have a schedule.
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Paul Jackson
(@ppj22) reported
@btsport is there a problem with the sound on your Ultimate Chanel? We have no sound at all. We are watching via virgin media.
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Tim Cave
(@in_caved) reported
My elderly relative has had his phone line cut off by @bt_uk which means his fall alarm doesn't work and we have trouble contacting him. BT say that when he renewed his package he didn't renew the landline. They've flagged it as a priority case and done nothing.
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Charlie Wilson
(@chazzwillo) reported
@bt_uk any chance you fix your internet connection on Merseyside, for the stupid amount of money I give you a month I kind of expect my internet to work to be honest.
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Chris Douglas
(@cnormand45) reported
@bt_uk Hello I have tried to call BT to arrange to have my service moved to my new address, unfortunately I spoke to an extremely rude person who was extremely unhelpful. I will therefore be ending my contract on 5th October. I have no doubt I will need to ring to cancel.
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Dan
(@Dan11929503) reported
@bt_uk @Plusnet @ofgem when are you fixing broadband issues with #Plusnet?
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Leanne White
(@leannewhite2804) reported
@bt_uk my router is flashing purple and I have no internet. All the cables are connected and I’ve reboot the router but still not working. Any help please?
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Ben edwards
(@Benedwards_0412) reported
@youngsacka @JamesHorncastle @btsport I’ve watched 4 or 5 times this season and he’s ok. People look down on dier simply because he was poor a few years back. He’s actually a very good defender. It’s not necessarily saying he’s better than tomori, more that it’s not stupid to claim that
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Rob Spereall
(@rob_spereall) reported
@SkyFootball it's ridiculous to advertise showing a @Bundesliga_EN match and failing to commit to that especially at a time when 4 of your channels are taken up by one game that finished in time for kick off. @btsport never treated the Bundesliga like this!
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Mike Delaney
(@delveccio84) reported
@bt_uk why am I constantly having high ping issues? Constantly around 130ms
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abz
(@slattyabz) reported
@bt_uk probs gonna call you lot up still incredibly slow has been for a long time now just hard since im not the owner of the broadband
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𝐏𝕒𝕦𝕝 𝕊𝕒𝕪𝕤 🎙
(@BestPaulSays) reported
@bt_uk Your customer service is not fit for purpose, it’s No Service at All. Your Text to check your line is a waste of time, and you’re impossible to reach via the Phone, a service you’re supposedly promote. l’ve needed my landline Fixed, the last two weeks.
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NBres
(@breslinik) reported
@SkyHelpTeam It's been 4 days without internet now in our flat and @SkyUK still can't even give an estimate for when it'll be fixed? Supposedly blaming @bt_uk saying it's an openreach problem? When will we get internet back? (Glasgow)
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DontFearThe-4
(@fpl_4) reported
@Ofcom our 96yr Old Gran has been without a Phone line for a month, The phone line connects her emergency lifeline to the Family as she lives alone. We have had no response from @bt_uk for our request for Welfare case for 3 days despite a promise of 4hour response, the distress..
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DontFearThe-4
(@fpl_4) reported
@WhichUK our 96yr Old Gran has been without a Phone line for a month, The phone line connects her emergency lifeline to the Family as she lives alone. We have had no response from @bt_uk for our request for Welfare case for 3 days despite a promise of 4hour response,the distress
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F
(@youngsacka) reported
@Benedwards_0412 @JamesHorncastle @btsport its very stupid to claim that Dier has been the best defender when he has been average