BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Perth, Oldbury, London, Cleckheaton, Tower Hamlets, City of Westminster, Ramsgate, Saint Neots, Glasgow, Bolton, Chester, Tonbridge, Birmingham and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Perth |
Internet | |
| Oldbury |
Internet | |
| London |
Internet | |
| Cleckheaton |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Sainsbury
(@Lee_Sainsbury) reported
@bt_uk Another let down….was supposed to get a call from BT Customer Retention or Customer Service at 7:30pm to discuss our no show Openreach visit yesterday……yep you guess it. No phone call. Thanks BT. Another black mark.
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Anna
(@Karenina9000) reported
@bt_uk Seems to be a greater Network issue in West of Scotland, a number of peoples Internet is down, BT and other ISPs included.
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Blind guy advantage
(@blindguyadvanta) reported
@bt_uk what's going on with the service in Liverpool?? Been off nearly 24hrs now.
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jill
(@jill27149515) reported
@bt_uk internet up and down for 3 weeks now. Booked engineer never showed up. - wasted afternoon waiting. If renewing I don't recommend them
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Adrian Lee
(@tychoanomaly) reported
Seems @UKAirband are trying to compete with @bt_uk for being absolutely useless when things break. Can never peak to anyone, have to repeatedly phone up to chase for progress, no one phones back. 2 weeks with crap internet
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Cameron
(@atwopencecoin) reported
@bt_uk unbreakable my arse why is my house connection so bad
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Philippa Burrough 🌱🇺🇦
(@UltingWick) reported
@CBridgwaterRees @bt_uk Do so hope that you get this resolved. It is a sad state of things that one needs to take to Twitter to have a rant about service and "magically" all is resolved......
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Tara
(@paganpie) reported
@btsport How can I cancel online please? Just spent 30 mins in chat with advisor and at the end they just gave me a number for your loyalty team. I have BT sport through Sky.
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RoyalRebels- Squish
(@JRDMEDIAYTC) reported
@bt_uk getting ridiculous now.. internet constantly resetting itself 3/5 times a night… paying for a service that is not delivering at all.. what is going on with BT? Internet used to be stable, never dropped out.. but now it is daily!!
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Sam
(@samlevine77) reported
@bt_uk no internet currently and website says you are making network improvements. When can we expect to have the broadband working again? I tried restarting the hub but it didn’t make any difference. #btdown
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Su Maskell
(@SuMaskell) reported
@bt_uk Hey Jules home wifi broken, advised to use hotspots but couldn’t find any locally. It appears 🤞🏻that the problem is fixed as my hub suddenly reconnected!
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Jez Wright
(@jesterwri007) reported
@bt_uk So you have closed my complaint without my consent and now I can’t get into my account! I will switch to public to see if I get a response!!! Oh and I have paid the invoice that was sent to the wrong address!!! #complaint#competitor#
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bibi 💕 loves rimimi ☁️12/5/2023🍃
(@rohsek) reported
@bt_uk It’s still not working since 5:30pm yesterday. Are there service issues in Exmouth in general or is it just me
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La Ka
(@LauraKa30378680) reported
@bt_uk During a cost of living crisis, they are trying to take nearly £700 from an 87 year old man that can't even remember his wife has died. Where is customer service? Where is compassion at this already difficult time?
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La Ka
(@LauraKa30378680) reported
@bt_uk During a cost of living crisis, they are trying to take nearly £700 from an 87 year old man that can't even remember his wife has died. Where is customer service? Where is compassion at this already difficult time? 3
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Jane Callaghan 🌈 🏴🐶🐱🥾🧶
(@JaneEMCallaghan) reported
@bt_uk I’ve booked our 5th engineer visit for next Tuesday, and still have no internet. So I guess it depends what you mean by sorted. The level of service is appalling, given the premium you charge.
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🇬🇩 Elle-Ay 💕
(@Ms_Cherry_B) reported
@bt_uk Hi, had ongoing problem for weeks. Engineer visited on October 31st. Things were good for a few days but problem is back! Internet has rebooted itself twice in the last 30 minutes and was repeatedly doing it last night/this morning. Please advise a permanent solution
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Kirstin Campbell
(@kirstin23c) reported
I have been on the phone to @bt_uk for nearly 4 hours trying to sort my elderly grandparents phoneline. Service has been absolutely horrendous. Very disappointed. They are about to leave 86 year olds without a landline as everyone seems to be blaming each other. Do better @bt_uk
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Alison
(@boredstupid78) reported
@bt_uk So originally got great feedback on my original complaint. But genuinely getting the runaround and terrible bad explanations. And totally dropped any talk about compensation despite admittedly being BT/Openreach fault 🤬🤬🤬
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XRL Jono
(@JonoXrl) reported
@bt_uk hi, I've just found out that my parents have been struggling to watch live TV for the last 18 months because of your poor customer service. Can you please DM me
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allywana
(@allywana1) reported
@bt_uk why why is my fiber 2 not able to upload the full page also this takes so long ?? Can you help pls ??
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La Ka
(@LauraKa30378680) reported
@bt_uk During a cost of living crisis, they are trying to take nearly £700 from an 87 year old man that can't even remember his wife has died. Where is customer service? Where is compassion at this already difficult time? 3/3
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GGZii
(@GGZiiSocial) reported
@LordDeth3 Yeah it's been a fun ride but I can't afford to move. I'll try figure something out but these days my views are so small it's not worth the investment, it was just a fun hobby. It used to be good enough but @bt_uk 's fix, lowered my upload by half.
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DennisThynne
(@DennisThynne) reported
@bt_uk the BT box is ****** again. Fourth time in little over a year. How can you get away charging so much for piss poor service and equipment??
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Nathan Bruce
(@NJBruce29) reported
@bt_uk Shocking installation today, Absolutely atrocious level of work. Either rectify it ASAP, or cancel my direct debit and contract and take your stuff back!!
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@Juliepoodles
(@HeysParker) reported
@bt_uk Spoke with BT earlier regarding our poor internet connection. Assured a call back in 5 minutes which never happened. Called again to be on hold for over 30 minutes and still no answer! The office closes at 9pm! Disappointed
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تشي
(@constript) reported
@bt_uk the hell is going on why is my wifi down again for the second week.
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Alex Wrigley
(@Wrig90) reported
@bt_uk Is there an outage in thr North West? Was getting 0.5mbps this evening then the internet cut out completely around 9pm and hasn't returned.
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BarkingMadAboutFilms
(@Bill626) reported
@bt_uk is there another issue with Emails today, only seeing today and all my previous are missing
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Dan Williams
(@DannyyBoy94) reported
@bt_uk Not a single device can connect to my router and load a simple webpage. I pay Sky for 50 GB a month because the WiFi is pitifully slow. The wired connection is better, but still poor. Why do you seem to be disregarding the wireless speed?