BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Manchester, Basildon, Peterborough, London, Portsmouth, Birmingham, Islington, Hove, Hackney, Rugby, Poplar, Treharris, Glasgow, Bargoed and Hereford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Basildon |
Internet | |
| Peterborough |
||
| London |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Robin Wilkins
(@scoutrobbo) reported
@SkyUK I am a diamond customer and want to add broadband + BT sport to my package. However your service will not allow me to. I would like to speak to someone. I have found @bt_uk much easier to discuss my options.
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Anita Anderson
(@AnitaaAnderson) reported
@bt_uk On and off Wi-Fi all day. Engineer coming on Friday. I need to work. Please help 🙏
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Tom Roberts
(@TomRoberts2212) reported
@bt_uk @AshtonWestMIB Ashton - it will be interesting to see how quickly they fix the problem now that they, presumably, know of it. We were without Internet, a couple of weeks ago, for about two days. It was a different provider but all our contact was by phone.
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gibbo
(@gibbocucumber) reported
@btsport im trying to renew my subscription for the football tomorrow and I can’t seem to get past the renew subscription page ??? Just the 3 dots bouncing Is there a problem your end?
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Antony Scerri
(@tonysblabla) reported
@bt_uk Yes as I have done for the many years never been a problem. Is the site blocking certain IP ranges all of a sudden?
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(((StarrFaithful)))
(@StarrOutlook) reported
@bt_uk why can i not put a complaint in online? i don't want to talk to a call centre again
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Catherine
(@cathrat) reported
@McDermottQC @bt_uk I have been trying to end my contract with BT. Spoke to 5 people all saying something different. 3 of them had no customer service skills whatsoever. I have made a formal complaint. If they say let’s see what we can do for you and offer a couple of £’s off you get a new contract
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Antony Scerri
(@tonysblabla) reported
@bt_uk No its your website. You may not support use of some services over vpn. Phoning soon anyway because you have messed up my account billing again! Had to revert my last contract change last year, now i appear to be paying for two different call plans, hopeless account management!
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Sebastian Rees
(@SebRees1) reported
@bt_uk It's for Full Fibre 2 instillation! Got sent a text saying he was on his way this morning (slot was 8AM-1PM). Why don't you have access to info if engineers are no-shows? How can I know if I reschedule the appointment we won't have the same problem again?
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MissipiDog
(@MissipiDog) reported
@bt_uk One of my BT queries is why you guys always seem to have issues with broadband speed despite being a multi million dollar company. Not happy with this service whatsoever. WIFI has been performing terribly several times this month out of nowhere for no apparent reason.
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Antony Scerri
(@tonysblabla) reported
@bt_uk is your website having problems (again). I cant log into my account Code: TS-0003?
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Kirsten Olverman
(@KirstenOlverman) reported
@PoliceScotland credit where it's due - speedy response to our multiple reports of alleged door to door scammers in Corstorphine this afternoon. Relieved to hear it's just that @bt_uk employ some very rude and unprofessional cold callers.
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alickie
(@alickie66) reported
@AidytheTim @bt_uk I've been waiting since January and I'm a longstanding existing BT customer. I sincerely hope you are sorted faster
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Starkey75
(@adystarkey75) reported
Getting really tired if the crap signal from @bt_uk supposed to be fibre, seen mire fibre in a bran flake, even with the ee always connected not connected crap, takes hours to upload a frikkin photo
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penalisedsaver
(@penalisedsaver) reported
1/3 @bt_uk I have received the most appalling customer service today. Following an installation this morning, I have been on the phone for 3 hours tying to sort out a list of problems, most of which stem from you having created an account with a typo in my email address.
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Ashton West OBE
(@AshtonWestMIB) reported
When you're working at home a reliable internet service is not optional it is essential. Our @BT_UK service been out again, this time since 06.48 this morning and no suggestion of back to today. Time for a change or are they all this bad? 🤔
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penalisedsaver
(@penalisedsaver) reported
@bt_uk Well, I’m currently diaried for a follow up call on my complaint on 8/4. If you think that’s acceptable, no need to follow up. If you’d rather I didn’t cancel the contract (which I’m told I’m still well within time to do), I suggest you might “try to sort it out” as you suggest
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alickie
(@alickie66) reported
@bt_uk @andy_rostron @WeAreOpenreach How can anything be "discussed" with the case handler when the "direct contact" is via a text I can't reply to? I have been a BT customer for many years, even decades. This is how you reward loyalty. Time to move on.
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Teresa Garlake
(@TGarlake) reported
@bt_uk BT needs to think about how they treat the vulnerable elderly, especially those with dementia. They cut off my 84-year-old mother’s phone for 10 days without warning. I spent days trying to sort it. They made it impossible- I’m not the account holder. Profits before care.
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mookstar*
(@mookstar10) reported
@btsportufc Well done @btsport - it’s not like I have to pay extra for your service anyway. Try to squeeze even more money out of us 🙄
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Kate ***
(@Kate_Bod) reported
@bt_uk hello, please help. Moved house, had broadband installed. Everything fine and then you cancel the order due to a problem at your end. Now we’ve been emailed saying we’re on a ‘pay as you go plan’. We don’t even have a landline installed.
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Antony Scerri
(@tonysblabla) reported
@bt_uk Wow that ridiculous i have always used vpn and never had a problem, what changed? And this from a supposed ISP.
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Simon
(@SimonP66) reported
@bt_uk Shame your promised 900mbps barely gets above 200 too. More money for a lower quality of service. (I’ve had an engineer out too; he couldn’t improve the speed either)
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alickie
(@alickie66) reported
@bt_uk Want a salesman falling over backwards for your custom? Want weeks of complete inaction to provide? Want frustration? Want to be made out to be a liar? Want promised calls that never come? Want to pay double for this? CHOOSE BT.! Want a better service. Look elsewhere
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Chris Bach
(@cochbach) reported
@bt_uk What is my notice period if I cancel please? 12 months out of contract Halo1 and PAYG phone. (28 and 14 days are mentioned )
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Chris Weldon
(@we75376474) reported
@RugbyLeagueLiv2 Bad idea. I don't want to pay for another service to watch sports. That's why I don't subscribe to @amazonprimenow nor @btsport. There is a cost of living crisis and we can't afford another.
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FatSnowflakes
(@FatSnowflakes) reported
from
Carlton on Trent, England
@bt_uk @BTCare I have an old BT Duet 210 handset, just gone over to a broadband where the 'landline' goes down the actual internet. but my old handset is not 'ringing' anymore, is there a reason
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Craig Ponton
(@ponton665) reported
@bt_uk Not today but have a visitor using my internet because his has been down all day.
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Tom Roberts
(@TomRoberts2212) reported
@bt_uk @AshtonWestMIB For better or worse that was the only problem we have had for many years (10 plus). Interestingly all our contact was by phone and they blamed it on cable damage at a site some 50 miles away. All the best TomR
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Gemma Tolchard
(@gem10986) reported
@bt_uk - I have just received the most appalling customer service! On the line for over 50 minutes and no resolution to my query! Your representative ‘Harry’ was rude and patronising! Disgusting!