BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Pontypridd, Croydon, Ferndale, Brighton, Edinburgh, London, Waltham Abbey, Airdrie, Dunoon, Royal Tunbridge Wells, Hounslow, Blackburn, Halifax, Salisbury and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 West Wickham |
Phone | |
| Pontypridd |
Internet | |
| Croydon |
Internet | |
| Ferndale |
Internet | |
| Brighton |
Phone | |
| Edinburgh |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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OliveiraOUT
(@_zaniolismo) reported
@IlCagaCazxi @btsport send me your mail and password and I could fix it for you
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Scott
(@ScottUKlad1) reported
@bt_uk Cannot login to My BT to watch football on BT Sport. Correct credentials entered. Is this likely to be fixed anytime soon?
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Tom Peppiatt 💙
(@PeppiattTJ) reported
@bt_uk text saying someone has tried to access my email without my permission. Included my email address. Can't log into account either. Any reported issues? Thanks.
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Birdfeed
(@Birdfeed1) reported
@mand_brun @bt_uk BT are awful. Didn’t cancel my broadband contract when I moved to Sky and charged me for two months they shouldn’t have. Practically impossible to navigate their complaints/refunds system. Took me months to sort. Would never go back to them.
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Adam
(@adam1985mk) reported
@Alparias @bt_uk I'm in the exact same boat mate... im in the NN12 area and I get 1mbps download speed but 120mbps upload speeds.. hmmmm... nothing from BT, they haven't got a scooby.. the ee mini hub also is a pile of crap which is not any better.. been like this since early Friday morning.
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Parvinder Nijjar
(@parvindernijjar) reported
@bt_uk I have had two complaints closed without any resolution from BT. The complaint process is awful and a bit of a joke.
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j a x o n ✧
(@jaxon6661_) reported
@bt_uk See I’ve done that. I click “checkout” at the £15 a month, entered the fact I’m a new customer and my address etc then click continue and it takes me to a page where the lowest option is £32 a month. What am I meant to do?
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GiovanniPicone
(@GPicone87) reported
@bt_uk @bt_uk I cannot login in my account. Can you please help? I have been trying many times
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Suzanne
(@NotthatSuzanne) reported
@mand_brun @bt_uk @bt_uk are dreadful. I was a customer for years but they wouldn't let me lower the price of my broadband package. Would never go back.
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j a x o n ✧
(@jaxon6661_) reported
@bt_uk When I’ve gone to check out there hasn’t been a place to check my national insurance number. Do I have to make a BT account to access this page? Also I am trying to sign up on behalf of my disabled dad. He is on ESA, support group enhanced and PIP standard but looking to upgrade
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MarionVanKogelenberg
(@goonermarion) reported
@bt_uk For some reason I can’t log on to MyBT via website. Not recognising username and password and these haven’t changed. Is there an issue with log ins or just me?
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jeff silvers
(@jeff_106) reported
@bt_uk can you please tell me how I can cancel my BT Sport subscription? I've looked on the My BT site but can't find the route. Thanks
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Spike
(@tenbus_uk) reported
@bt_uk @goonermarion I am having the self same issue. Changed my password and can still not get in to MyBT :( :(
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Glenda
(@aardvarkpest) reported
@bt_uk Can't access emails again!! and why when it does work is it so slow compared to other email platforms
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dtedds
(@dtedds220476) reported
@bt_uk Apparently he’ll be able to see all my new open accounts and I don’t want him to know my new address. Hi @EE How do I make a complaint about on of your employees because this really scares me
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Dave Riches
(@MrDaveRiches) reported
Well done to @bt_uk for sorting this out. The service following the complaint was excellent. Pity the individual on the phone the first time didn’t operate in the same manor. Appointment booked and look forward to getting connected on Tuesday.
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Adam
(@adam1985mk) reported
@bt_uk Absolute joke of a service !! My full fibre package fttp is struggling to get 1mbps when it should be 900mbps !! Been like it since early Friday morning.. ee minihib is also crap with connecting and disconnecting with poor signal @ 2mbps !! Absolute shambles of a service
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Suzanne
(@NotthatSuzanne) reported
@mand_brun @bt_uk TalkTalk had no problems at all
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Matt Shailer
(@toonarmy123) reported
@bt_uk struggling to log into my account on my PC (chrome and edge) or my mobile (app and browser). Keeps coming up with a something is wrong error. Changed my password and still not working
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j a x o n ✧
(@jaxon6661_) reported
@bt_uk I’m trying to sign up for the £15 a month BT home essentials package however by the time I go to check out my price is going up to as much as £60? Please help. We do not want TV/mobile/landline packages etc, just broadband. So why is it so expensive when advertised cheap?
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Scott
(@ScottUKlad1) reported
@bt_uk Thanks for responding. The message simply reads "Something went wrong. Please try again". Tried again and there's now a message that you've(BT) had reports of a problem and are working to establish what's wrong, so guessing there's no quick fix.
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j a x o n ✧
(@jaxon6661_) reported
@bt_uk How do I go about signing up for this? I’ve gone onto the home essentials webpage however it doesn’t give me the option to *just* get the broadband. Is there a way you can help me sign up please?
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Claude Guest
(@bigcsg) reported
@MotoGP We've just had a great opportunity to listen to what the riders we're talking about, & as usual the commentators talked rubbish over them, come on btsport sot them out, we won't to hear what the riders have to say not the repeated crap from the commentators 😖
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Suzanne
(@NotthatSuzanne) reported
@mand_brun @bt_uk I pay £23 for broadband, phone, unlimited calls although never use house phone. I don't pay for any TV channels so not sure what they charge
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Paul Etherington
(@etherp) reported
@bt_uk @toonarmy123 so the message shouldn't be "please try again" - but there's a problem, come back later"
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Parvinder Nijjar
(@parvindernijjar) reported
@bt_uk Every time I have interacted with BT they have tried to close the complaint as they to hit their complaint targets.
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j a x o n ✧
(@jaxon6661_) reported
@bt_uk I’m trying to sign up for the £15 a month BT home essentials package however by the time I go to check out my price is going up to as much as £60? Please help. We do not want TV/mobile/landline packages etc, just broadband. So why is it so expensive when advertised cheap?
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Jenny Brandham
(@JennyBrandham) reported
@bt_uk Nope - it says there are no issues - but it’s been unable to establish a connection since Friday evening 😞
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Sarah-Kimberley
(@PlayforthSarah) reported
@EE is it true I get discount for being a @bt_uk customer?
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Spoonfairy
(@Spoonf4iry) reported
@bt_uk Hi, I am having issues logging in to My BT account. Getting "problem" message. I have tried on PC and android app. I know id and password is correct. Is there an issue?