BT (British Telecom) Outage

Is BT (British Telecom) having an outage right now?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

March 31: Problems at BT (British Telecom)

BT (British Telecom) is currently having issues. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet 61.68% Internet
  • Phone 15.85% Phone
  • Wi-fi 10.04% Wi-fi
  • E-mail 6.24% E-mail
  • Total Blackout 4.14% Total Blackout
  • TV 2.05% TV

BT (British Telecom) Outage Map

The most recent outage reports and issues originated from Newmarket, Guildford, Mirfield, Balham, Derby, Golders Green, Cardiff, Southampton, Manchester, Glasgow, Scarborough, Slough, Altrincham, Bishop Auckland and Bermondsey.

Newmarket Phone
Guildford Internet
Mirfield Phone
Balham Internet
Derby Internet
Golders Green Internet

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • theRidleyman steven ridley (@theRidleyman) reported

    @BTCare @bt_uk on several occasions I've phoned up to have my direct debit changed and everything in promised this is done but it never is. Please can you help.

  • jaywillo123 jamie williamson (@jaywillo123) reported

    @bt_uk simply has to be the worst customer service there is sent messages,tweets,made calls and still not sorted my problem 😣 let's hope India doesn't stay on lock down too long might get some decent service then

  • DrawtyDesigner 'Drawty’ (@DrawtyDesigner) reported

    Brilliant @bt_uk just brilliant. Internet goes down and after submitting what’s wrong, the earliest I’ll get it fixed it says is Friday. That’s me screwed then as I cannot sleep at all due to the fact I use insomnia white noise videos on YouTube. Is 3:30am.

  • stuart5653 Stuart Wall (@stuart5653) reported

    @bt_uk please make it easier to cancel Bt sport online if you have no one to answer calls. Very poor service at this time

  • stuart5653 Stuart Wall (@stuart5653) reported

    @btsport why can’t you let us cancel online during this different time instead of sending threatening emails at 2 in the morning . Be more helpful

  • JuzaShannonII Justin (NEW) 🌹⭐️⭐️⭐️⭐️⭐️🌟 (@JuzaShannonII) reported

    Hello @btsport, I turned on your BT Sport 1 channel & it's showing a fighting contest in front of a packed stadium of people with the word "LIVE" in the corner. I think it is very irresponsible of you to support a company doing this with the current situation in the world.

  • Quadpaul Paul Coleman (@Quadpaul) reported

    @jcouhnnt @MarcAllera @btsport Oh please, really do you not think a Tech company have the ability to work remotely 😉 Great offer to support the #NHS staff!! Also considering all the extra demand on the networks with people streaming/video calling it’s been working very well and BT should be applauded 👏

  • Dalha_Uk دلهــــىٓ (@Dalha_Uk) reported

    @bt_uk Any help line for now !! please

  • Dalha_Uk دلهــــىٓ (@Dalha_Uk) reported

    @bt_uk Please Reply I have no Network since my new landline start working please fix that 01603 748863

  • incognitohabibi 🤿 (@incognitohabibi) reported

    @bt_uk fix your Wi-fi please

  • spendango1 spen (@spendango1) reported

    @bt_uk BT support online is a nightmare, the web site just takes in circles

  • damo76nffc Damo (@damo76nffc) reported

    @bt_uk I wish to change my package from VIP to Big Entertainment (the £20 a month one). All month it’s been saying I can’t do this until 30/03, but now it is 30/03 there is no option to do this! It just states “You’re already on our Top Package” then shows my bolt-ons! Help!!

  • joanne1894 Joanne (@joanne1894) reported

    @MauriceKilbride @johncrossmirror @btsport @SkyHelpTeam No problem

  • Burbzyy Matt Burbridge (@Burbzyy) reported

    @bt_uk your the only one that can save me... help

  • H_Bisset7 Heidi Bisset (@H_Bisset7) reported

    @MarcAllera @btsport I would like to cancel it as didn't want it and have never used it, but it came with the deal offered ..and need to change my Direct Debit date. Unable to do these things online 🙄 can you advise on an email address to contact as I am unable to call during the day.. thank -you

  • dave_parmenter Dave Parmenter (@dave_parmenter) reported

    Trying to cancel btsport subscription with @plusnet. Easier to get blood out of a stone. Come on, where's your customer service Plusnet @Ofcom #CustomerService #areyouBTindisguise

  • JohnWoodbridge6 John Woodbridge (@JohnWoodbridge6) reported

    @Jay96246652 @MarcAllera @bt_uk @CWUnews @NHSuk @TheSun @guardian @BorisJohnson @NicolaSturgeon @Telegraph @UKGovScotland @BBCNews Yeah, and with gifts, there is no reason why they can't just put an enquiry form on the website. They want the customer to speak to you so you can sell them stuff.

  • MrPaulOwens Paul Owens (@MrPaulOwens) reported

    @bt_uk You could give me an email address or adddress if where to send the complaint

  • djnickosborne Nick Osborne 📻 (@djnickosborne) reported

    So I cancel my @bt_uk subscription (switchover 14th April) and all of a sudden my Sky box won't find or connect to my BT router. Still connected to every other device though 🤔

  • ellsbells1488 Ellen Robertson (@ellsbells1488) reported

    @bt_uk promised me an update on an issue with a vulnerable customers telephone within 24 hours, 30 hours later I haven’t heard a thing. decided to call for an update, only to sit on hold for 29 mins before being automatically disconnected because you close at 9pm. Brilliant

  • alanm44 Alan Matthews (@alanm44) reported

    @skytv ironic on the day you take £80 out of my account my viewing card needs pairing for the 8th time in 10 days. This is not acceptable. Hopefully @bt_uk can install my broadband tomorrow and this better sort the issue!

  • AhmadYadgari9 A K (@AhmadYadgari9) reported

    @laurencurn @btsport Cancel your direct debit

  • AhmadYadgari9 A K (@AhmadYadgari9) reported

    @SimonBull18 @bt_uk Cancel your direct debit

  • AhmadYadgari9 A K (@AhmadYadgari9) reported

    @KathMcManus @btsport Cancel your direct debit

  • Taz87074594 Taz (@Taz87074594) reported

    @PamCameronMLA @Phil_Mac9896 @bt_uk Left BT years ago, worst service for moblie and broadband I’ve ever had,

  • simon_finnan Simon finnan (@simon_finnan) reported

    @ampthillweltond @MarcAllera @btsport Im in similar boat, shocking service!

  • Trance4life7 Trance4life (@Trance4life7) reported

    @MarcAllera @bt_uk @EE @plusnethelp I've 10 to 15 years experience in a call centre from customer service, sales and tech roles from mobiles to TV and broadband I'll go in for 30 quid a hour 🥰🥰

  • AaronLaw92 Aaron Law (@AaronLaw92) reported

    @bt_uk Hello, can you help enable a 1571 service for my grandad please, it is required.

  • linds0211 Lindsay Hughes (@linds0211) reported

    Thank you so much to the customer advisors @EE and @bt_uk today for their help during such a difficult time. @skytv absolutely awful service. So unhelpful and lack of care and no can do attitude. If I was ever going to return in the future the service received today changed that!

  • Szdarrendor The Ghoul of Plainfield (@Szdarrendor) reported

    @btbusinesscare @bt_uk You have the monopoly of everything so we cannot avoid you even when your customer service is beyond ridiculous.

  • theRidleyman steven ridley (@theRidleyman) reported

    @BTCare @bt_uk hello my direct debit is coming out at the wrong date. I've been promised on several occasions by your customer service it's been changed to the 2nd of the month but it's still coming out end of month.

  • momacmillan morris macmillan (@momacmillan) reported

    @bt_uk @Milsted1978 That is not good enough. Bad enough not letting us pause or cancel btsport but now tugging on heart strings! I'll donate next payment to nhs then cancel altogether even if it has to be done by cancelling dd with bank. Poor show bt 😡

  • MrSankey2 Mr Sankey (@MrSankey2) reported

    @nsh4rpy @bt_uk Thankfully I've got internet only problem is it's not mine, the next door neighbours is coming through my line. I am paying for my neighbours to have 300mbs whilst I'm only getting 30

  • MrSankey2 Mr Sankey (@MrSankey2) reported

    @nsh4rpy @bt_uk And now I just got hung up on. This is not a good experience for a customer who has been in contract for less than a week...

  • HW1969 Helen Wood (@HW1969) reported

    @bt_uk Received but very disappointed. This is going backwards in technology from EE TV. Can only record 2 channels, can’t connect by WiFi from hub to box and in demand not working 🤨

  • MrSankey2 Mr Sankey (@MrSankey2) reported

    @bt_uk I've been trying to call you for three days to report a fault. please could you help. On Friday I was on hold for 1.5 hours just to be told "our offices are now closed"

  • Bhimal Bhimal Ladva (@Bhimal) reported

    @bt_uk Unfortunately, not still experiencing the same issues

  • SimonBull18 Papa Bull (@SimonBull18) reported

    @bt_uk trying to cancel my BT SPORT subscription, can't get through on the phone and nobody answers my tweets or messages. This shocking customer service. Please reply and help me out

  • SimonBull18 Papa Bull (@SimonBull18) reported

    @btsport I want to cancel my subscription, can't get through on the phone, nobody replies to my messages...... terrible

  • JohnWoodbridge6 John Woodbridge (@JohnWoodbridge6) reported

    @Jay96246652 @MarcAllera @bt_uk @CWUnews @NHSuk @TheSun @guardian @BorisJohnson @NicolaSturgeon @Telegraph @UKGovScotland @BBCNews Also, everyone knows that no customer service happens in retentions, except when there is a sale in it for the adviser. If it's not in the salesperson's interest to help the customer, they will transfer them. You know it, I know it and Marc knows it!

  • CraigyLowe Craig (@CraigyLowe) reported from Birmingham, England

    @bt_uk all day l have been trying to help a fellow key worker get some damn assistance as our office is closing due to corona and she can’t work because you guys won’t sort her internet out. She’s called time and time again and you hang up!

  • Nicola228 Nicola Be Beautiful (@Nicola228) reported

    @btbusinesscare shocking service from BT as a whole cannot get through I have spent the day trying to phone regarding an elderly family members bill

  • steveheron9 Steve Heron (@steveheron9) reported

    @Plusnet I've been trying to call for days. Chat is offline too. My March bill is incorrect. April will be too. I need to cancel btsport. I have a query re the sim only offers. Help.

  • Jamey_1 Jamie (@Jamey_1) reported

    @bt_uk hi please could someone contact me about my complaint as the manager call back I was promised didn’t happen and you are charging me the wrong amount

  • CurnockLauren Lauren (@CurnockLauren) reported

    Have been trying to contact @btsport to cancel my package with no luck but they are happy to keep sending me emails wanting payment!! Waited to get through for 2 days now for over an hour!! Unable to email and live chat too!! Joke!!

  • Aanii143 Animesh Swain (@Aanii143) reported

    @bt_uk Updates till now: Initial date of activation - 26 Mar 27 Mar : Issue with card, activation on 30 Mar 28 Mar: Unknown issue, hopefully activation on 30 Mar 30 Mar: No progress on order owing to unknown issue. Need to cancel and new order, no activation date!

  • AnouskaLeon Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

  • ellardent Andrew Ellard (@ellardent) reported

    @bt_uk Being at risk, my folks are fully isolating. Dad has a smart-phone for emergencies but isn’t very familiar with it. A BT hub hotspot in one corner allows the odd text. It’s been this way every time with their BT service. It’s no worse now, except in how cut off it leaves them.

  • AhmadYadgari9 A K (@AhmadYadgari9) reported

    @Lady_A2012 @btsport Cancel your direct debit

  • Mcnilty Chris (@Mcnilty) reported

    @bt_uk hi, having serious issues with our internet speed. Some of my devices can’t connect to our wi fi and the download speed is awful

  • Jack_Howell Jack Howell (@Jack_Howell) reported

    @bt_uk I've been on hold to you for over 2 hours for the 3rd day in a row. I have an account/billing issue I need to sort immediately otherwise I'm going to be left out of pocket.

  • CurnockLauren Lauren (@CurnockLauren) reported

    Have been trying to contact @btsport to cancel my package with no luck but they are happy to keep sending me emails wanting payment!! Unable to email and live chat too!! Joke!!

  • KungFuClarky Clarky (@KungFuClarky) reported

    We were waiting for our router to be delivered today by @bt_uk @WeAreOpenreach - Little did we know they aren’t installing our internet, have cancelled our order and we won’t have internet until June. 2 kids schooling from home, 2 adults working from home with NO INTERNET - HELP!

  • PKshutters Craig Holden (@PKshutters) reported

    @bt_uk tried twice last week and almost an hour in the que tonight! How do I cancel BT sport... can’t do it online either! Or email anyone!

  • Glenjamin5 Glenjamin (@Glenjamin5) reported

    @mushhenry @SkySports @VirginMediaIE @btsport It’s an automated service and you activate the pause on billing, something like that anyway, I done it and I can see it mas paused and off my future bills but the channels stay on

  • markjbeattie Mark Beattie (@markjbeattie) reported

    @luke_williams20 we bought a house off you 2 yrs ago. You are still paying £30/mth for @btsport at this address. Tried to cancel it for you but @btsport won't as I am not the account holder. I asked them to contact you but they wont /haven't probs cos they want your 30/mth

  • Tru1hful Trufiee (@Tru1hful) reported

    @bt_uk Hey Chris, I’ve added a Fortnite port and the connection is still absolutely dogshit 🙃 instead of a full freeze I just get consistent lag spikes more frequently, think I’ll be switching to EE.. can’t cope with all my games being thrown by an overrated shit company

  • CarlNewton16 Carl Newton (@CarlNewton16) reported

    @crazyh @virginmedia To be fair to @skytv they paused ours and kept it on so you still get to see the content. Not heard a thing from @btsport and no option to pause. Starting to see who treat customers like shit!

  • _Yokorose_ Yokorose (@_Yokorose_) reported

    @bt_uk We had this issue before and the engineer even said we do not have to use the BT equipment at all and it was any issue bt side . i can show you pictures of speed test from a site that is not BTs

  • TIreland77 TimIreland77 (@TIreland77) reported

    @WWE @DMcIntyreWWE @BrockLesnar @WrestleMania @btsport If @DMcIntyreWWE doesn't win at Mania I will never watch @WWE again. That man deserves the title unlike the over rated over hyped chump that Lesnar is. The HELL with Brock. The CLAYMORE will rule!