BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 08: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Douglas, Glasgow, Reading, Preston, Northallerton, Gateshead, London, Hammersmith, Sheffield, Barnet, Wakefield, Croydon, Dunoon, Plymouth and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Douglas |
Phone | |
| Glasgow |
Internet | |
| Reading |
Total Blackout | |
| Preston |
Phone | |
| Northallerton |
Phone | |
| Gateshead |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ads
(@naylor_adam) reported
@bt_uk I have to say, spoke to someone yesterday, he chased openreach, explained incorrect order had been placed and that was with a team to fix. Said likely to be Monday to be fixed but was sorted this morning. Great work.
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Elliot Reuben
(@ereuben) reported
@bt_uk Have also swapped out various ethernet cables and sockets to see if that was the problem but it's not that either...
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Daniel Mcloughlin
(@DanielM16334247) reported
@bt_uk that doesn't help me nor does it give our bosses a satisfactory answer. Faults happen but taking 2 full days to fix it is ludicrous I understand you have to keep to these lines but as a couple who are struggling even 2 days without work is going to seriously effect us financially
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Calazeeka
(@calazeeka) reported
@bt_uk Reset is done. Still slow unfortunately.
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Dylan
(@Dylan260594) reported
@btsport why am I not able to watch @ufc from last night, its on series record but keeps failing, can't find it on demand either? Why am I paying for your service when I don't get the services I'm paying for?
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Daniel Mcloughlin
(@DanielM16334247) reported
@bt_uk So both me and my partner are expected to just tell our bosses that? understand that there are complexities but paying for a service that isn't available through no fault of your own isn't acceptable. If we don't work we don't earn money. Times are hard. this needs to be resolved
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Aaron Campbell
(@AJSC1991) reported
@bt_uk hi. Your test system must be lying. My internet drops every 5 mins or so. Unusable and I need it for work. I've done the systems so much I know them off by heart. Please fix my issue 😡
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Daniel Mcloughlin
(@DanielM16334247) reported
@bt_uk Again I get it but maybe try being a little more personable this doesn't help. Now we're out of 4 days of work between us. We both have desktops and aren't near a hotspot. But I guess thanks.
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Nathan Butterworth
(@nathantoothy90) reported
@bt_uk Ethernet cable won’t reach. I did try it at first and the speeds were also terrible barely made a difference.
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Muhammad Alom
(@alom18_alom) reported
@bt_uk 1 week no landline no internet no clear indication on when we will get our service back. Shame the biggest Telecom company unable to fix a problem for over 6 days
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Shannon Powers
(@_shannonbpowers) reported
@bt_uk I just want to cancel. I’ve given BT plenty of opportunities to work with me on this issue. I want out!
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nath
(@nathjnzy) reported
@Burton15Marcus @ab1d03 @bt_uk I’ve had sky before but never streamed using it, only got bt so I could watch sports
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Stuart Macnab
(@stuartmacnab) reported
@bt_uk some clarification required if possible? Cancelled my service with you but got an auto-generated email that I now have a new 12 month broadband contract starting yesterday. Can I DM to discuss further?
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Elliot Reuben
(@ereuben) reported
@bt_uk OK solved! Problem was with the ASUS router, something in latest firmware upgrade. Switched router WiFi capability off until primary disc was reconnected after factory reset. Now seems to be working, just resetting all the discs. Thanks Dom, pls add to database of fixes!
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Latte Morris
(@LatenMorris1) reported
@LunchboxLogicYT @nathjnzy @bt_uk Always been with them and no problems
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Alex Gray
(@twolochs) reported
@bt_uk Last night we lost power during a storm. People converted (with no option) to IP phones in this area were unable to make calls during the power cut. How will BT ensure their safety and ability to make emergency calls during power cuts as the traditional phone system does?
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Elliot Reuben
(@ereuben) reported
@bt_uk Hi there. Do you have any Whole Home WiFi (white discs) support online please?
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Daniel Mcloughlin
(@DanielM16334247) reported
@bt_uk broadband went down about 2 hours ago. After texting the number It now tells me it won't be expected to be fixed till the 10th. Meaning no Internet access for 2 days. My partner works from home and I rely on the Internet for work too.
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LunchboxLogic
(@LunchboxLogicYT) reported
@LatenMorris1 @nathjnzy @bt_uk Virgin Media are just as bad, let’s face it, they’re all ******* companies who just care about grabbing money off people who know almost nothing/little about the internet, always Sundays and most Mondays we have problems
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Muhammad Alom
(@alom18_alom) reported
@bt_uk I was only told that there is a major issue in my area and BT is working on it. En3 area
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Gordon Cook
(@GordonC96705489) reported
@bt_uk Guess what.... the fix/date time has changed. Now apparently will be 9.00am on Monday. That will mean broadband will have been down for over 50 hours !!. Will now require a refund as over 48 hours.
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cbrown431@btinternet.com
(@browneyedlass09) reported
@kaggsy59 @bt_uk I know how you feel, it's so frustrating as I order so much from them and I'm a Prime Member too.Things seem to be resolved now, so fingers crossed all will be ok. I'm so sorry you have ongoing problems with them, Just spoke to a very helpful person call Camille on chat
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Alex Gray
(@twolochs) reported
@bt_uk So people will have to pay £85 or more for a UPS just to get one hour back up service compared with the days of backup provided by the exchange on the old system. Our power cuts often last for many hours after such a unit would be exhausted.
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Aaron Campbell
(@AJSC1991) reported
@bt_uk Lights cycle through all 3 colours. Takes a minute to fix. Tried to call but got a text message and the phone put down. The text messages say there's no issue with the internet/line
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Mark lamar🟨🟥
(@Marklamar20) reported
@bt_uk Hybrid would mean my BT bill going up by an extra £26.99 a month for a service that doesn't offer a speed increase,what your pushing is called reliability something that should be included in any package as standard.
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nath
(@nathjnzy) reported
Your internet service is ******* embarassing, can't even go a stream without my internet dropping @bt_uk
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Crypto Ironside
(@CryptoIronside) reported
@BT_uk What's going on with your broadband today?? Extremely unstable connection in Bournemouth, Dorset. Connection drops out a few times every hour. I can't get any work done.
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Lee Moore
(@lemursolutions) reported
@bt_uk @GordonC96705489 Internet still down @bt_uk can you please give us an update?
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Abid
(@ab1d03) reported
@Burton15Marcus @nathjnzy @bt_uk Strange it’s awful for me
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David McCormick
(@DMECW) reported
It’s still bizarre and confusing how a @virginmedia representative said that there was a high chance they would be available in my area in 6 months…..and it’s been 7 YEARS!!!!. Would have been a loyal customer since 2007 if they were here. Well at leadt there’s @bt_uk