BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Batley, London, Hackney, Knutsford, Liverpool, Ilford, Maldon, Newquay, Bilston, Smethwick, Normanton, Camden Town, Southwark, Birmingham and Maidstone.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Knutsford |
Internet | |
| Liverpool |
Internet | |
| Ilford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jasbir Ahlawat
(@jasbirahlawat) reported
@bt_uk - worst possible onboard in experience. Broadband still not activated and the min hub delivered is not activated. Even after multiple follow-ups no ETA is being provided.
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Denise 🌱
(@BosmerArcher5) reported
@btsport Are you guys not showing the Bundesliga any more? Just want to be sure before I cancel subscription.
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Dave Ewart
(@DaveEwart) reported
@bt_uk My father’s landline appears dead and I’m trying to get it sorted. Can you help? Using text to 61998 results in “unable to deliver” (texts ok otherwise)
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keith
(@Top_Gooner68) reported
@bt_uk please can you advise why the my bt app is not working as try to login and just get an error message have cleared cache and re installed app but still the same
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Leonardo
(@leo_arozena) reported
@SquashTV @PSAWorldTour @btsport Thanks… now even it’s working is completely broken… are the engineers taking care of this problem?
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paul kitchin 🇬🇧🏴🇮🇱
(@PaulKitchin87) reported
@btsport The BT sport app is not working on the PS5.
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Gurs Sehmi
(@GursSehmi) reported
@bt_uk I called to check the status of a sim that I ordered. But instead, the lady blocked my sim. I would ask for help, but it looks like all you do is F things up more!!!
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Will Wareing 🍁🍂 🕉️ 🔰
(@TweetOfWill) reported
@btsport why can I not log into my account on the Xbox one app? It's saying I need to upgrade my service. But it's perfectly upgraded thank you.
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Cathy Harrison 💙
(@CathyAH1980) reported
Are there issues with #broadband coverage in S73 @bt_uk ? Ours has gone off completely and others seem to be reporting issues locally but can't see anything on your website. #Barnsley #Rotherham
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tinymonroe
(@tinymonroe7) reported
@btsport There’s only hope if you ditch McManaman. Awful.
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tinymonroe
(@tinymonroe7) reported
@btsport Ditch McManaman . Awful.
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Alex
(@alex_vickerss) reported
@milleniumlady @mac_pea @btsport Maybe being an example for young people, young black people and young aspiring athletes makes him a hero Not to say footballers are in the same bracket as medical and public service professionals; but a hero is subjective
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Hillary Ian Okello
(@Darkesthaze) reported
@bt_uk are u lot having issues with ur internet in and N15 just had my Internet completely drop and unable to reconnect.
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Gurs Sehmi
(@GursSehmi) reported
@drjeff_tooth @BTCare Totally agree! 🤬🤬 So, my SIM card has now been blocked, I only have WiFi, and no idea if I'll get a new one!!! I can't believe how a company can be so terrible!!!
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Wee Jimmy
(@Helenski99) reported
@btsport A week since ordering BT Sport on my Sky box. Still saying no subscription. So basically I’ve paid for a service I’ve not been able to access for a week. Having to seriously re-think moving from Sky to BT now.
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Gurs Sehmi
(@GursSehmi) reported
So this phone call to @BTCare has been going on for more than an hour! All I wanted was to check the status of a SIM. Now, I've been blocked and they cant help. I'm on the 3rd useless advisor now (actually the second actually helped a little!)
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James Roberts
(@jimbob1965) reported
@PSAWorldTour @SquashTV @btsport I don't think you are! Trust a fix will be found soon ...
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Dr Jen Llywelyn 🏴 🇪🇺 🏴
(@Penbrynhir) reported
@StevenBolander1 @bt_uk Rach, I'm really unhappy with how BT & Openreach compete with each other. They don't seem to want to help customers. I've been told 2ce in 3 weeks - by BT engineers - to request a new router from BT. Today I was told I shouldn't have been told that (which is unprofessional). 1/2
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kerri lane
(@LaneKerri) reported
@bt_uk is there a problem with your MyBT app at the moment?
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Andy Byrne
(@AndyByr72089874) reported
@btsport Awful connection yet again will be leaving as soon as
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Incendiary Pig
(@SunlightGlider) reported
@btsport He was absolute rubbish against Italy in the final. No wonder England win nothing with garbage like this in the team.
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Suzanne Wong
(@SuzWong69) reported
Hi @bt_uk how can I get help with regards to a 10 week ongoing internet issue which has now resulted in us having no internet. 10 failed orders, over 30 phone calls and the latest resulting in a manager not responding to our phone calls? Thank you
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Matte Pea
(@mac_pea) reported
@EJL3491 @1905London @btsport Because we have started to realise that it is a team game where individual bravery to help the team should be commended, even if it doesn’t result in a team win?
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Thetinycandlecompany
(@thetinycandle) reported
@bt_uk maybe it’s time you dropped @parcelforce their service is shockingly poor
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Evo
(@rick060677) reported
@btsport Never mind new hope, no hope would have been better.
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Andy Tattersall
(@Andy_Tattersall) reported
@bt_uk You'd have thought that in this day and age I could get hot tea down the phone line. #WhatUtopia
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Paul Campbell
(@StarshapedPaul) reported
@DarranMcC @SkySportsPL @btsport Totally agree this trend is a trip down a black hole. no glamour in big debt.
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Dr Jen Llywelyn 🏴 🇪🇺 🏴
(@Penbrynhir) reported
@StevenBolander1 @bt_uk I need a new router now. My speed was 7.1 today. Your guaranteed speed is 66! 7.1 is unacceptable, and it looks bad on BT that you don't want to help. I'm fed up with being palmed off with platitudes. I am a customer. I pay for 66 Mg! Please tell me how to obtain a new router.
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Charles R Gibson #SavetheNHS .#WaitingforLabour
(@Thegiest) reported
@bt_uk Tried to get my line checked as I'm having problems with my Infinity 2 unlimited broadband. Every thing keeps dropping off, including my CCTV Cameras. The operator said don't hang up the phone, then said they couldn't check the line because it was busy. What's that about ?
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Sam
(@PercyBros) reported
@bt_uk I can't sign into the app, I registered @btsport via @EE now when I even sign in online it doesn't work at all, both of your customers service is a joke