BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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Wi-fi (15%)
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E-mail (12%)
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Phone (9%)
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Total Blackout (5%)
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TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Farnham, Southwark, Maidstone, London, Manchester, Aberdeen, Hackney, Belsize Park, Glasgow, Birmingham, Belfast, Leeds, Penzance, Camden Town and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Farnham |
Internet | |
| Southwark |
Phone | |
| Maidstone |
Wi-fi | |
| London |
Internet | |
| Manchester |
Internet | |
| London |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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anthony dowling
(@toshlfc) reported
@NathanHeaney @btsport Top lad down to earth not a bad boxer too 🤪👍🏻👊🏻👊🏻💪
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Esctesia
(@esctesia) reported
@ltarsenal @btsport **** elite mentality, its rather chances than the time until it finally show up
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Mason Moore
(@masechaz) reported
@bt_uk Had poor internet for 4 days. Are the servers down at the moment because of the weather or is it just my router?
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Michelle Conn
(@michelle9966k) reported
@bt_uk No fibre broadband I’m on halo and I cannot even contact you by phone what’s the point of that not even live chat is there for some reason please help
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Aqib Khan
(@Aqib_MK) reported
@bt_uk I’m supposed to switch to you on Monday. Day -1 #fail because my equipment hasn’t arrived! I hope this isn’t a sign of things to come!
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Rob Luijten
(@RobLuijten) reported
@bt_uk So I’ve done this but have now gone into standard scripted, non specific algorithms that don’t help. The estimated fix timing expired an hour ago. So…. I’d like a new estimated fox time, and also the cause of the issue please?
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Laura
(@MissLozTaylor) reported
@bt_uk any idea when the wifi will be on in DL14 area? All the money we pay for wifi and BT can’t even let you know when the problem will be resolved. Never had this problem with sky.
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Ade Chell
(@ade_chell) reported
@NathanHeaney @btsport Line them up knock them down mate.
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Mozi
(@Mozi_exe) reported
lost another game of apex thanks to @bt_uk cutting out, genuinely why is my wifi so bad
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Ceri White
(@CeriWhite2) reported
@bt_uk are there broadband problems in Cardiff ?
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Mark Rogers
(@taffrogers) reported
@bt_uk No WIFI today SY156TE...is there a problem in the area ?
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TheMC
(@eightiesgirl66) reported
@bt_uk I have no fibre broadband and it seems no way to contact you even being a halo customer what’s the point of that if you have no contact number and the live chat isn’t there either
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Gina
(@Faith_4_today) reported
@bt_uk hi, we’ve had no dial tone or WiFi all day/evening after storm last night. Checked via text service who said network problem this morning - now checked again and they say all is fine with line but still no dial tone or WiFi - please advise thanks
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Mark
(@Markafc87) reported
@bt_uk not being funny my broadband has bin down now for hours all it says is people are working on it and that they don’t have to come to the house to sort it. FIX IT
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Eyestalku
(@Eyestalku) reported
@bt_uk BT down on my road. Says 36 hours to get going again. Surely not?
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Mari Hannah
(@mariwriter) reported
@c_cathp @Garrysnaith61 The result wasn’t bad as the one-sided @btsport commentary. *shakes head*
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Phizer Phi
(@Faizavelli) reported
@bt_uk helloooo!? My internet is down and apprently there are ‘works on the network’ why wasn’t I informed of this? I don’t pay my bill for bants.
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Peter Morris
(@haveablowtinman) reported
@Plusnet I did that 3 days ago. Was told there was nothing you could see at your end and it's a @btsport issue. Funny cos when I spoke to BT they said it was a @Plusnet issue. Closer inspection BT discovered it was a known serious incident and said they were working on it.
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claire ingledew
(@ingledew33) reported
Sick of not been able to report issues with @bt_uk internet down 😡😡😡
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Roli Tshindane
(@RoliTshindane) reported
@ltarsenal @btsport Way too much potential to be getting garbage time minutes man
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Rob Rolls
(@Rob_Rolls99) reported
@haveablowtinman @btsport @Plusnet Yeah I’m having this issue too, can’t log in to BT Sports App on any device connected to WiFi, also can’t even log into MyBT on any device connected to my WiFi
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claire ingledew
(@ingledew33) reported
@bt_uk internet down again app won’t allow to report yet again😡😡
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Stevie
(@bigsteviedove) reported
@bt_uk the wind has caused our phone line to snap at the pole because of tree branches so I have no Internet or landline calls. Can anything be done to give me service or credit my bill as I have no usage till you've fixed it?
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Sarah Morpeth
(@skiptotheend) reported
@bt_uk Love this ! The ‘fault’ was BT removing our landlines and replacing them with ‘digital voice’ which only works when there is power … now into 24 hours of power cut … ! Can anyone spot the problem ?
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Peter Morris
(@haveablowtinman) reported
@Rob_Rolls99 @btsport @Plusnet Spoke to BT tech who after some time said it was a known issue between plusnet and BTSport app. Raised to highest level but they don't seem to be getting anywhere. Works on non plusnet networks
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TO
(@TO_Ldn_Mcr) reported
@ashleyjplatt @btsport This florida game is one of the worst I've seen
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'Effy' Perks - Kerry
(@kerry_perkins) reported
@bt_uk hi guys I need somebody to help me urgently regarding a wrong bill being charged to me
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Little But Fierce 🏴 🇬🇧
(@Girlwithvoiceuk) reported
@bt_uk Our situation has been a case in point of how very poor communication can cause and materially contribute to even previously satisfied long term customers leaving immediately. Ie very preventable. One for our complaint handling/communication training courses!
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Ryan Bishop
(@BigBishop2020) reported
@bt_uk Bullshit you never reply
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Kevin Chamberlain
(@Kevinthecoach) reported
@bt_uk Having been without any BT service for nearly 24hrs in Somerset, just wondering when service will be resumed?