BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Lockerbie, London, Manchester, Bristol, City of Westminster, Hackney, Glasgow, Chesterfield, Irvine, Reading, Halifax, Lochgilphead, Gloucester, Liverpool and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Lockerbie |
Internet | |
| London |
||
| Manchester |
Internet | |
| London |
Total Blackout | |
| Bristol |
Phone | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dede MacGillivray
(@DedeMac) reported
@bt_uk This is the 3rd call I've made: 1st call told down to high usage, 2nd call sent a new hub, 3rd call told everything is working fine but would raise it...not convinced I was being listened to.
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Mark Barnett
(@mbarnett87) reported
Karen Carney is an awful commentator / pundit. There are plenty of other female commentators who could do a much better job. #BBC, @btsport, @btsportfootball, @primevideosport
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Wookie
(@ThugWookie) reported
@bt_uk usin the Windows BT sport app now is givin me micro stuttering, is this a known issue. Didn't use too before app update.?
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Elliot
(@Elliot38844403) reported
Love B.t . Sport..I pushed 1 button for b.t. sport now I'm in a 2 year contract and they've just doubled the monthly amount. #btsport . Closed my complaint for me b4 I could even finish making it...Mugged off Completely....They have no shame..
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Jeff
(@jeffnewton1) reported
@jimriley500 @btsport Sam Allardyce has a record of never having been relegated as a manager but records are there to be broken !
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John Cosgrove 🇪🇺
(@DrJohnCosgrove) reported
@bt_uk It's not a big deal for me as I can use Vodafone, but I wanted to check I wasn't misusing your service, and to make you aware. Thanks again for your help
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Charles Culbertson
(@charles_farles) reported
from
Isleornsay, Scotland
@DedeMac @bt_uk Another example of @bt_uk fobbing off their customers. Reported faults in the village have been “fixed” but keep recurring. If you would listen to your customers your network would improve and customer satisfaction would improve.
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@su_jo 💙
(@su_jo) reported
How much do you lot pay for @bt_uk broadband? I'm in £55.63 a month "the lowest price we can give you". Never use a landline. Surely that's too much?
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Jake Martin
(@jake_martin1995) reported
@bt_uk I've been with BT for just over a month and was getting weak signal in part of my home so they sent a wifi disc and now I'm getting 70mbps all around the home, no issues at all
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Broughy
(@BroughyH) reported
@bt_uk Your **** internet just cost me a game on warzone
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Michael Thompson
(@Mikey2004) reported
@bt_uk can I get FTTP installed at BT635FS? Speeds the last 2 weeks have been awful
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LMC
(@LMC37618496) reported
@bt_uk broadband down. So much for FTTP being more reliable than copper. Only had it a few weeks and down already. #broadbanddown #noservice #nothappy
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Hayley Waterman
(@HCWaterman) reported
@bt_uk Shame your parental controls have never worked, have to rely on Googles limited safe search on my children's tablets!
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nance harrington
(@NanceHarrington) reported
@bt_uk Hi I was wondering if you could, my Hub 2 is flashing purple and I’ve checked the grey cables 🤔 still have WiFi but I’d like to fix the hub so it’s back in the blue again... thanks in advance!
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Life of Iron
(@Life_Of_Iron) reported
@bt_uk hi, who or where can I check for broadband outages, my internet has gone down 12 times today already
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Amber
(@ambermaba) reported
@bt_uk are there any internet issues in the DA13 area that you are aware of please?
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Peter Hague
(@Todhague) reported
@bt_uk Hi there Is there a way we can get in touch with customer service or tech support? We've been having issues connecting our tv to the internet None of the available advice has worked, but we can't find a way to get in touch We've been unable to access several channels for months
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Justin Leonce
(@JustDaFacts7) reported
I need another broadband provider as my current provider @bt_uk are not providing a good service at all. My mini hub struggles to play YouTube let alone allow me to work and the customer service i have received is shocking.
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Gareth wall
(@waalli90) reported
@bt_uk Hi. Sorry. Had to pop out. The problem has never been from exchange to router. Someone suggested radio interference causes the dropouts. Thanks for sending another disc. I have used the app to position before.
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Derek Heenan
(@DerekHeenan) reported
@bt_uk This has been done before, and then a few days later it doesn't work again. We never had these problems in our previous address
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Fran Holmes
(@franholmes86) reported
If you think you know rugby, but only ever watch international matches, put @btsport 1 on now and watch @WaspsRugby away to @WorcsWarriors - I promise you it already has everything you never knew you were missing from just the first 10 minutes!
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Alec Murrell 💙
(@AlecMurrell) reported
@bt_uk Missed the second half of the Wasps game because of it - frustrating. Tried resetting router but seems it’s a problem external to us.
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KiaRebecca
(@Kia_Who_) reported
@bt_uk my internet has been silly slow speeds for months, it been turning on and off randomly, I’ve tried resetting my hub and nothing works. After nearly a year of this I want out of my contract. I’ve tried calling and live chat numerous times but nothing. DM + sort this please!
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Jim Riley
(@jimriley500) reported
@jeffnewton1 @btsport Encouraging point, but too late I fear for survival. Never know in football.
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mark dickins
(@roundaboutmark) reported
@bt_uk i cancelled BT Sport, but the feature 2withhold my no. on all calls was activated (not by me). I called 2have taken off but told cant until my order is completed 5th March. I cant call over ¾ my contacts as they block private numbers. I never activated it & need it gone
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Elliot
(@Elliot38844403) reported
Live B.t. pushed 1 button for b.t. sport now I'm in a 2 year contract and they've just doubled the monthly amount. #btsport . Closed my complaint for me br I could finish making it...Mugged off...
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Stanley Corr
(@StanleyCorr) reported
@bt_uk I feel like most of the people having issues just either don't know how to set up basic equipment or think WiFi is magic and can pass through anything. I actually pay attention to positioning relative to walls and I couldn't be happier with my service.
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Dede MacGillivray
(@DedeMac) reported
@bt_uk broadband connectivity problems for several households in our village. Each gets treated in isolation on calling when the problem is clearly with the box, hard to get this through to customer service: teacher trying to teach, 87 yr old trying to keep in touch, come on BT.
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John Cosgrove 🇪🇺
(@DrJohnCosgrove) reported
@bt_uk Thank you so much for checking, Sharon. Each time the connection drops, I reset hub and client. The problem then happens again when I next use iPlayer. It is not a speed issue.
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Dion
(@Dion34339272) reported
@bt_uk How can I cancel my BT Sport online ?