BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Ilkeston, Barnet, Bedworth, Walton-on-Thames, Manchester, Sittingbourne, London, Ferndale, Waltham Forest, Glasgow, Southwark, Hackney and Bicester.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Total Blackout | |
| Ilkeston |
Internet | |
| Barnet |
Total Blackout | |
| Newport |
Internet | |
| Bedworth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Arnie Kreho
(@Krepoldinho) reported
@bt_uk Hi - sorry haven’t been on Twitter. The issue was fixed, it was a cabling problem. Have moved the router to another part of the flat. Thanks
-
🦄 𝔍𝔢𝔴𝔢𝔩𝔰 🐝💙
(@JuetheBlue) reported
@bt_uk hi. My mum deleted an email from you by mistake regarding important changes, as it went to the junk folder. We spoke to someone on online chat who said they would resend it, however it has not arrived. Can u help pls there’s no email address on contact page. Thanks.
-
Justsumguy
(@Justsum32062003) reported
@gtrowb1 @bt_uk Yes it's possible. When placing order there will be a section to change delivery address. However it does fit through a standard letter box so may not be an issue to have it sent to the new address either. Hope that helps
-
Sean Redmond
(@seanfromtheband) reported
@bt_uk just had a look, even the top one id chew through that data in just over a week, looking for more of a pay as you go solution as its just for a month as i have a big 4G router with sim slot i can put the sim into etc :)
-
Kelly Allan
(@KLAllan1978) reported
@bt_uk once again on receiving my bill I am being charged for a service that I am unable to use. My complaint has been open since 9 Feb with only 1 call made to me.
-
Desmocorse
(@Desmocorsenet) reported
@bt_uk You have sent me a price increase so I have a right to cancel die to change of contract
-
Rachel
(@rachelsanatomy) reported
@bt_uk hi, my broadband service is down and I am supposed to be working from home & can’t get into an office, can someone call me to help please
-
Tom Hallam
(@tom77777hallam) reported
@bt_uk Hi, my phone line and youview box is down, I’m trying to get hold of you but unable to, could someone please give me a call to sort this issue?
-
Sabira321
(@sabira321) reported
@bt_uk @btsportfootball Broadband not working since last night
-
Jake Duffy
(@DuffTheTim) reported
@bt_uk broadband is down even though i'm a halo customer it says it should stay connected. Been trying to use the troubleshooter but been stuck on 99% for the past hour and says should only take 1-2 mins
-
NMFB
(@BrownNinamf) reported
@bt_uk I doubt it, until BT put decent, up to date cabling in to our hamlet, which we have been told is not likely to happen anytime soon, the service we receive will remain diabolical and not worth the money we are paying for the small amount of time we can actually get broadband.
-
𝓜𝓮𝓵 ✨
(@melclaireluck) reported
@bt_uk smart hub flashing purple AND orange. I wanted a disco but I didn’t want the WiFi hub to be having a disco. Pls help
-
Karl Anderson
(@Shhyyaaggeerr_1) reported
@btsport That 5th one is just rude. I’d be looking at mid off walking to my mark and pissing myself
-
kim lockyer
(@kimlockyer2) reported
@bt_uk hi can you please let me know why all of a sudden my internet connection is really bad
-
Stewart
(@stewart_waddell) reported
@SimonMiller52 @CharJackson91 @BTCare I had the same, yes it’s a joke, also the engineer leaned on my wall and marked the paintwork with black crap all over it. You will be wiser to just pop two screws into the panel yourself than the massive drama of getting them back in for that, booking them is a stress in itself
-
Rob Tonks
(@RobOfTheTonks) reported
@bt_uk yet ANOTHER broken promise. I have nothing but contempt for the ineptitude of that company. Over 6 weeks without service and you still take £110 per month from the bank account. 🤬
-
Tony Cannon
(@KingsBishop2) reported
The scammers are out in force today - two calls to my mobile, the first telling me that my account has been compromised and the second that my mobile service is about to be disconnected. Both numbers reported for what it is worth. Better filters needed @bt_uk
-
Jordan || Cheese ⚡🚀
(@XPCheese) reported
@bt_uk No I'm not having any issues anymore, thanks.
-
Bernie Maginn ✰✰✰✰✰✰🌎🏆
(@KopiteSki) reported
@bt_uk Thanks Kelly but I managed to get through on the phone last night and was told to reboot my Openreach box and smart hub, as a software update had caused the problem. All working fine now. Cheers.
-
Danny Nicholson
(@dannynic) reported
@bt_uk Been getting Broadband issues over past few days. SS9 postcode. Several dropouts today already, slow download speeds. Any known issues?
-
Desmocorse
(@Desmocorsenet) reported
@bt_uk I've still not got my service I am paying for so I want it to be sorted by the complaints resolution dept which I have asked for in writing on my contract complaint. If I get no joy I will complain to the ombudsman on the grounds of a not fit for purpose and not what I pay for
-
Inter Sol
(@InterSol32) reported
@bt_uk This is the 3rd day...do let’s me know when it’s sorted and what the issue was #PoorService #Thanks to @hushmail for keeping its customers updated 🙏
-
Inter Sol
(@InterSol32) reported
@bt_uk Hi BT the issue is with BT. When I used any other Internet provider I can access @hushmail it is only when using #BT that the application #TimesOut..@hushmail have already set out the issue is solely #BT
-
Peter Horan
(@Digital_Peanut) reported
Why does @bt_uk think its acceptable to ignore their support lines for business lines and send you to a whatsapp chat instead? Facebook privacy issues aside, fobbing people off to a third party platform like that is a disgrace
-
Michelle 🦋
(@YorkRose73) reported
@bt_uk It was encouraging at first, they said it would be sorted in 24 hours (on Monday) My Mum still hasn't got her landline fixed. The mobile signal is so poor some days I can't even get to speak to her. She is shielding and I have called her everyday since the first lockdown began.
-
Mike Richards
(@Boomintheface87) reported
Shocking service by @bt_uk Been without internet and landline since February 24th. Someone was meant to come and have a look but yet again.. nothing!! #timetoshoparound
-
someblokeinwords
(@somebloketweetn) reported
@bt_uk Thanks, Luke. Could you please confirm cabinet works in my postcode area via DM? I’ve had loss of service 3 times this morning yet status check showed nothing each time.
-
Sean Redmond
(@seanfromtheband) reported
Shout-out to Ash J from @bt_uk . Moving mountains to make sure I get issues sorted. That's customer service done right.
-
someblokeinwords
(@somebloketweetn) reported
@BTCare - please contact me. OpenReach van appears this morning and service is up and down from then on. Not the first time.
-
Neil Lomax 📻🎧🎤
(@neilmlomax) reported
@bt_uk Cancelled again !!! Third time !! No explanation. Expensive ads on how wonderful your broadband is and yet .. no connection. A very bad start BT , wife is a key worker and needs reliable WiFi ! Expecting a large amount of money off fur this . #BT