BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 06: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Southampton, Blackburn, Salford, Edinburgh, West Bromwich, Glasgow, Birmingham, London, Littlehampton, Henlow, Merthyr Tydfil, Newton Abbot, Islington and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| Southampton |
||
| Blackburn |
Internet | |
| Salford |
Wi-fi | |
| Edinburgh |
Internet | |
| West Bromwich |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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chris neill
(@chrisne06819312) reported
@bt_uk disgusted with your customer support.. Have been told after 4 departments and being on hold for 90minutes you have no complaint department and call ended... This is not customer service, help. Would be nice!!!
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Tenniel
(@TennielBee) reported
@bt_uk shocked and appalled by the lack of support in fixing our lack of internet speed and the engineer hasn’t even turned up but has ticked ‘complete’ Not ideal in the run up to Christmas in a new flat! Can you fix it please?
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MILKNTWO
(@itsmilkntwo) reported
@unfortunatesou8 @bt_uk Because they’re terrible abs customer call centre is in ******* India
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Julian
(@JuFitJuJu) reported
@bt_uk Nope they keep calling at bad times....no ones fault but I am still keen to look at a new phone 📱
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Nick Jenkins
(@nickj76) reported
from
Easebourne, England
@bt_uk why do I bother paying a premium for your services when my internet spends more time down than up😠😠 3 open reach engineers are in my road doing god knows, what the betting one of them has ****** up my connection again 😠😠😠😠😠😠😠😠😠
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BeingGlutenFree byStephen Linden-Wyatt
(@BeGlutenFreeUK) reported
@bt_uk is there a problem with apps on You View box? When I go to Netflix, prime or any other app, it goes back to the app listing and does not load. I have reset and this fixed the issue for a short while.
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Jade
(@jadeywoo_) reported
@bt_uk my grandmas phone line has been down for about a week now she is elderly and vulnerable can we please resolve this quickly
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Lynne Julia Beale
(@LynnieBeale) reported
@bt_uk Yes! My husband was so angry he couldn’t speak anymore. This relates to fibre optic. So many issues with poor service. I know we’re not the only ones
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MILKNTWO
(@itsmilkntwo) reported
@stevemic @bt_uk Mine went down 3 times between 9-10pm last night worst thing was it goes for 10 seconds then comes back on frustrating
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Davo
(@alb1on68) reported
@bt_uk @virginmedia BT if you want new customers suggest you target DY8 area had no BB virgin service since last Saturday!!
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KopitePete
(@PeteKopite) reported
@bt_uk Shocking. You give a date to switch on but can’t get the equipment to me yet. So I’m without service. How do I cancel
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Damon Cochrane
(@DamonCochrane1) reported
BT Wifi constantly logging me out. Both app and through the website. Wifi unstable. It is crap. It shouldn't even exist. Can't do anything with it. @bt_uk
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Jay
(@j4ykd) reported
@bt_uk Hi Lizzie, I am still yet to hear anything on the install and the 4G Mini hub is absolutely terrible for some reason as I am an ex EE and BT employee know the quality of 4G on EE is good at my home address. But it constantly drops off? I need an urgent call
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P
(@Pavsingh15) reported
@bt_uk hi engineer finally installed broadband however ive been told now you can't bring my old phone number over which was promised. I need that number. Please help
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Katie Hirschovits
(@KRHirschovits) reported
@bt_uk hi, our baby monitor will no longer charge, do you have a repair service? Thanks
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Jojo Scoble 🔬
(@JojoScoble) reported
@bt_uk please help. Bought business internet. Not connected now for TWO months still waiting on an engineer to come out and connect us - your system says we’re connected. It’s impossible cuz we’ve no phone line or physical line to the premises. Can’t get through to anyone.
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James Stott
(@JamesPStott) reported
@bt_uk Yes, I was finally able to cancel your service and go with Sky Broadband
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James Stott
(@JamesPStott) reported
@bt_uk Still on hold @bt_uk. I just want to speak to someone to cancel the whole re-order now so I can go with another internet provider.
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𝕯𝖆𝖗𝖗𝖊𝖓 𝕾𝖒𝖎𝖙𝖍
(@4realsmith73) reported
@bt_uk May have to look for service elsewhere that can wouldn't think a big company like @bt_uk would have this trouble
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Philip Sempers
(@PhilipSempers) reported
@bt_uk No ****, was on hold 2 hours yesterday to sort it out.
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Teri Newman
(@teri_newman95) reported
Single mother, premature baby, lockdown, 2 months NO INTERNET! Shameful customer service @bt_uk
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George Wilkins 🎅🎄
(@GeorgeWilkins29) reported
Dear @bt_uk Please stop advertising that you have fast and reliable internet when, from my testing, you are clearly having capacity issues due to the increase of people using the internet during lock down. Diverting my internet to far away servers, making it rather slow.
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Damon Cochrane
(@DamonCochrane1) reported
Wifi constantly logging me out. Both app and not app. Wifi unstable. @bt_uk
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Dan Wilson Craw
(@danwilsoncraw) reported
Hi @bt_uk @Ofcom any chance of shutting down this number 02088093775? It's making scam robo calls
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Damon Cochrane
(@DamonCochrane1) reported
Wifi constantly logging me out. Both app and through the website. Wifi unstable. @bt_uk
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ks
(@kyleslnger) reported
@bt_uk I am having so many problems getting signal at home or even when I am in town using mobile data
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Gareth Lowry
(@GarethLowry) reported
from
Bishopbriggs, Scotland
@perfectplex @bt_uk Watching something or downloading is fine. Only issue i seem to have is zoom!
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Rob Jack
(@JackridRob) reported
from
Eastleigh, England
Last night I couldn't watch #ChampionsLeague as #BT kept telling me I needed to upgrade my package. Phoned advisor who gave me bullshite answer it was down to performance rights! Today I get message; issue fixed! None of my issues are fixed #BTSport I missed the match....
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The water boy
(@Cidercol) reported
Well thats @BTCare being cancelled today. Warn everyone customer service by them is shocking
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Hayley
(@Hayley62229788) reported
@bt_uk is the broadband having issues in the WD25 area? Really slow and struggling to receive emails or go on internet??