BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (60%)
-
Wi-fi (14%)
-
Phone (11%)
-
E-mail (6%)
-
Total Blackout (6%)
-
TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Rochester, Cardiff, Blairgowrie, Bargoed, Harringay, London, Hove, Blackwood, Enfield Town, Coventry, Manchester, Kirkwall, Balham and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Rochester |
Wi-fi | |
| Cardiff |
Internet | |
| Blairgowrie |
TV | |
| Bargoed |
Internet | |
| Harringay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Rodrigo Bressane (🐐)
(@bressane) reported
Hey, broadbanders, any good (or bad) words to say about @CuckooInternet? I wanna give it a try (leaving @bt_uk). Loved the concept and minimal approach. One speed, one price, no shackles. 1/5
-
Mareen Anthony
(@Mareen_Anthony) reported
@bt_uk i have also called CS team who forwarded me to 4 ppl in a 40 min call - no one has any information and finally forwarded me open reach about number porting issues and the line cuts off as OpenReach's office is closed! I thought @virginmedia was bad! This is diabolical onboarding!
-
Peter Hodgkinson
(@PeterHodg) reported
@bt_uk trying to fix my wifi. There’s a solid orange light on the bt hub. Trying to find a number to call but your website is terrible, any other ideas?
-
David Preston
(@Crazy_DavidP) reported
@bt_uk How about stop it for every customer, I have taken care of my end, you as a company need to improve and fast because you offer nothing special. From false Full Fibre, to poor standard Fibre to dodgy sports service to fake email addresses. Customers shouldnt have to deal with this
-
Footyfan2000
(@Footyfan20001) reported
@Kevbert2 @btsport @skytv what was the issue? worked great for me last night. what device you using?
-
Miss_Dacia
(@TheWelshPixie) reported
@bt_uk my phone keeps connecting to 5g while I'm in my house, can you check my bt signal as it only dies this when my Internet drops. Thanks
-
Jeff Ando
(@jeffando79) reported
1) I'm not usually one to do this sort of thing, but if anyone is ever considering becoming a customer of @bt_uk, my advice is DON'T! Despite being a customer for literally decades, upon developing an issue with our broadband in MID-SEPTEMBER, they still haven't fixed it.
-
CharlesRousse
(@CharlesRousse1) reported
@bt_uk utterly broken by the service over the last few months. Gave up in our last property as we were moving. Now can’t get connected at our new place. @OpenreachHelp have been great but can’t magic non existent fibre into being! Please give me a direct number for complaints
-
Siroos Bavarsagh
(@SBavarsagh) reported
@bt_uk No one tried calling me. If I had any day I would sack the lot of you discussing people we mean nothing to you guys . You are not right for this job. I have had no internet for seven days and yoy have done nothing but talk. DO NOT TRY TO HELP YOU MAKE IT WORST
-
Ben Woolston
(@Woolystone) reported
@jeffando79 @bt_uk I had problems with BT - they accepted their error but told me the maximum compensation their policy allows is £10, irrespective of whether the issue has cost more than £10.
-
Suz
(@Susbrodersen) reported
@BTRedcare @BTCare given that BT is making the PSTN network redundant I am surprised to learn that BT will not provide VOIP service without BT Business Broadband. So all the many people who has a different provider can’t have your telecom service anymore. Really???
-
Anderson
(@CGInfernoBlast) reported
So @bt_uk wanted to do my new internet in the hallway. Not even my Front room. Like that is the worst place to do it and these guys clearly wasn't trying to help either. Not happy at all
-
Helen R
(@hr_83) reported
@bt_uk Hello, we've been experiencing a poor connection lately with our fibre broadband. Drops; poor quality video calling. We haven't had a new hub since the installation in 2013, could that be part of the issue? Also any incoming phone calls cause a drop. Thanks.
-
Lady C
(@LadyC_78) reported
@bt_uk Brilliant from you BT! My elderly mother who has never missed a payment, has had her Internet and phone cut off and you've allocated her phone number to someone else. This is the landline that her DOCTOR has to contact her. She's shielding and cut off from everyone.
-
Deru Anding
(@Deru_DAA) reported
Don't be fooled by @bt_uk promises. Once you are in, service will be delivered and you can't get out. BT modus operandi
-
Ben Harvell
(@BenHarvell) reported
Have never been treated so poorly as a new customer than by @bt_uk. Waiting for fibre installation to be completed with only a patchy mobile data connection. 20+ calls and 1 week later, no connection, no answers, no call backs and conflicting advice. About to give up entirely.
-
Marina Thompson
(@mincha2010) reported
@bt_uk new customer to BT as of yesterday. Open reach came to install fiber to house. Arrived spot on time, great. Left 5pm, with part installation done with a promise of back in the morning, No engineer, no completed installation, no internet!
-
Oldskoolrocka
(@2212leigh) reported
@tinamay1977 @bt_uk We had that issue before it turned out someone was working on the exchange and had moved the wrong cables
-
Jacob Wise
(@Shakey__Jake) reported
@bt_uk No I'm not as I use Vodafone for almost half the cost of what my parents were paying for a slower bt service, until I switched them over last year too. Thanks for your concern though!
-
Karen
(@rainspringrain) reported
@bt_uk morning, hoping you can help, there is a BT cable hanging in our street (currently hooked on a tree!) who do I contact to make it better & safe?! Thanks
-
Sinem Soydar
(@SinemSoydar) reported
@MarketingWeekEd @btsport Link might be broken
-
Patrick MALONG
(@patrickmalong) reported
@btsportfootball @btsport Bad pundits and above all not neutral at all. The penalty awarded to PSG was exactly the same awarded to Barcelona in the first leg. None of the pundits mentioned it.
-
Nanodise 🔱
(@Nanodise) reported
@bt_uk Yes, its bad throughout the day and then works fine from 2am onwards.
-
Gurs Sehmi
(@GursSehmi) reported
Put my order in for @StarlinkPage - I desperately need to get away from the terrible @BTCare service! (And the oxymoron Twitter handle!)
-
Richard
(@Scotsman__) reported
@bt_uk To rectify it or cause the issue?
-
universal
(@clappygolucky) reported
Can’t wait to move from @bt_uk. Fibre Broadband up and down, so fed up. Hello @SwishFibre when can I switch?
-
Bea B.
(@bbbusybea) reported
@bt_uk I have, thanks. I think it’s a bit unusual to be repeatedly told to expect a message which never arrives... I worry that something is wrong with this order or perhaps the customer service needs improving?
-
Katie Hirst
(@KatieHirst7) reported
@bt_uk please help me it won’t let me log into my bt account on my laptop, only on my phone & I need urgent access to bt WiFi as my electric just shut off!
-
Fairness and Equality for all.
(@hospitaliergm) reported
A truly terrible story about @bt_uk told to me by my friend the @SciCommissar, you people should be ashamed of yourselves. @bt_uk consider yourselves subjects of a consumer crusade.
-
Andi
(@andig_2017) reported
@bt_uk I was taking a look at a page on your website about to an all-IP network by 2025 . How will this affect people using an Openreach-provided EchoLife HG612 modem? Will a new modem be provided with voice connectivity?