BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Normanton, Blackburn, Sale, Birmingham, Manchester, Henfield, Liverpool, Bristol, Hackney, West Bromwich, Peterborough, London, Fulham, Glasgow and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton |
Internet | |
| Birmingham |
Phone | |
| London |
Internet | |
| Bristol |
Internet | |
| Normanton |
Internet | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Hester Merrett
(@HesterMerrett) reported
@bt_uk I need to cancel engineer on Monday, not home as I told Open Reach engineer onThurs so need to rearrange.
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Just Me
(@JustMe31972856) reported
@gunnersonwheels @btsport @SkySportsPL using football to force the Vegan agenda. Meanwhile we sit freezing & staring at an empty fridge. When all the crops fail due to fires, wind, floods, drought or war the world will starve, the rich will survive & the poorest culled through famine & man made viruses,#depopulation
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🔴⚪️🏴
(@RamsGoat2) reported
@Daren0109 @btsport Forcing these crap pundits down our throats in the name of “inclusivity”
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AndyC32 🇬🇧 🇺🇦
(@Andyc32) reported
@gunnersonwheels @btsport @SkySportsPL Why not just cancel all Games no power for stadia no heating for hospitality rooms, no fans travelling in cars no flood lights no hot meat pies Have a green weekend Cancel every game !!!
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Openreach
(@WeAreOpenreach) reported
@SarahAuty @bt_uk Openreach is responsible to maintain and repair the network. Your provider is responsible to manage any fault issues on your behalf. This means that they must contact Openreach for you. Your provier is our direct customer so we have a team who they can contact.
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Paul Collard
(@PaulCollard8) reported
@daveynelson @bt_uk Believe it or not Dave when we had a problem eventually it was traced to a loose wire in the main BT exchange!
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lovelife21
(@nattynats1) reported
@bt_uk I will be cancelling my service with you. This is so out of order
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Javi
(@Javi707512235) reported
@bt_uk 10 days without internet, would have never expected this from @bt_uk shocking!
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Daveo
(@D4ve0) reported
Looks like the apprentice stuck the camera up what ******** is this #btsport #EvertonFC #arsenal
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Medicare Cosmetics
(@MedicareCos) reported
@bt_uk Why do you make it so difficult to make a proper complaint BT … the advisors don’t take it seriously … all I want is an email address to send the complaint to someone in my own words them for someone to read it, take in the facts then do something about the situation
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Laura
(@basillaura85) reported
@bt_uk are there any problems with broadband in the Barrow-in-Furness area please? My router is flashing purple everything is plugged in properly. I've reset but still same problem
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Nice Hiss
(@nice_hissMRE) reported
Climate Change is not a real problem. Stop shoving it down our throats. #EVEARS #BTSport
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Tricia Pedlar
(@TriciaPedlar) reported
@bt_uk That's been the message we've been getting since 9th Jan - so we're losing trust - needs sorting before we cancel DD 8 Feb.
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Ian Bithell
(@OfficialBithell) reported
Is it just me who has issues with @btsport channel just now. I know its not my Internet, defo there issue. #btsport
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gregb
(@boodie71) reported
@bt_uk I have a problem with my BT ID and I’m getting nowhere on the telephone. Can it be completely deleted and start again with a different email address?
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lovelife21
(@nattynats1) reported
@bt_uk this is a disgusting service, my WiFi has not been working since 25 Jan, and u have the audacity to send me a bill
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Olivia Dudley
(@Olivia_28) reported
@bt_uk It’s been working fine until early this morning. It’s connected but not working; we plugged the old hybrid in and that showed blue signal lights but didn’t pair with the by hub
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Sarah Auty
(@SarahAuty) reported
@WeAreOpenreach @bt_uk say it’s your issue
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Tricia Pedlar
(@TriciaPedlar) reported
@bt_uk - tweeting as 5 months saga incorrect billing to 80yr old parents still ongoing. This month - 3 emails to customer resolution teams and DMs to you have yielded no removal of erroneous and stressful £302 charge. Public request - please actually sort asap.
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Alistair Blevins
(@alistairblevins) reported
@bt_uk our broadband went down today (Fri). The earliest engineer appt is next Weds; that may only locate the fault. We live in a rural location, barely any mobile data coverage, and my wife works from home, yet we are at least 5 days from resolution. Is there nothing you can do?
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Olivia Dudley
(@Olivia_28) reported
@bt_uk is there anything wrong with your service? Our hybrid router is signal is flashing red
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Blank
(@streetswept) reported
Also, @SkyTV, it keeps recording random things we never asked it to, and deleting @BTSport items I haven't watched. Only @BTSport stuff though.
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Ian Reynolds
(@pumps1000) reported
@bt_uk I still blame BT. They own the phone network. They should have more robust security measures in place to prevent computer based scammers accessing their system. I think its called "cyber security" - all the rage these days - proper businesses put systems in place to prevent it.
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Sean
(@seanybizzle) reported
The quality of punditry on @btsport has fallen so so dramatically. Absolute tosh being spoken by Martin Keown and the horrendous Courtney Sweetman Kirk. You can see Rio Ferdinand suffering with every word that they say. Awful programme
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🍩 Andy 🍩
(@OrientMeatPie) reported
@btbusinesscare I have a query with my bill but haven’t been able to get through on phone and chat always seems to be down. Can you help?
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Jason
(@Jason_G95) reported
@btbusinesscare The chairman’s complaints team have been ‘looking in to this’ for 2 weeks now. You can’t even turn my old service back on because you aren’t taking orders for it anymore. What a joke.
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Medicare Cosmetics
(@MedicareCos) reported
@bt_uk This has gone on for months since May last year … today our internet and land line was disconnected to my business… the advisor offered me a new number … I have had the number 10 years it’s on all my business literature,i have never not paid my bills the come out DD each month
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Medicare Cosmetics
(@MedicareCos) reported
@bt_uk @BTBusiness I have spoke to the business team … are they reading off a script ? They seemed unable to understand or help or have I just been unlucky today for the 4 hours I was on the phone being passed from one person to the next
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chris
(@chrisdykeno7) reported
@btsport having an absolute 10min **** fest over @Arsenal, then theu go to a 15sec cutaway of the @Everton fans protesting outside before the adverts. We need support of media outlets, not for them to hide it.
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Rehana Zaman
(@rehana010) reported
Has anyone else had the worst customer experience from BT. They just don’t want to listen to you at all @bt_uk #customerexperience