BT (British Telecom)

BT (British Telecom) Outage Report

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

BT (British Telecom) Outage Chart 02/24/2026 15:40

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Will BT (British Telecom) compensate me for the outage?

BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Phone (6%)

    Phone (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Wembley, London, Worksop, Milton Keynes, Croydon, Reading, Blackburn, Dudley, Chester, Bristol, Barnet, Oldham, Clitheroe, Birmingham and Barking.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomWembley Internet
United KingdomLondon Internet
United KingdomWorksop Internet
United KingdomMilton Keynes Internet
United KingdomLondon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • NicGregory Nic Gregory (@NicGregory) reported

    @bt_uk 3rd time the internet has gone down TQ9 and 12 hours after last fix. Not happy. What gives BT?

  • seaside_lad Si (@seaside_lad) reported

    @bt_uk Still having issues! Will call today

  • grantlewis3 grantlewis (@grantlewis3) reported

    @Tforbez @ManUtd @btsport Bad first have decent second half half decent

  • BradysLeftFoot ⚽BradysLeftFoot⚽ (@BradysLeftFoot) reported

    @bt_uk I’ve tried toggling the drop down between broadband and Wi-fi but I still get told my email or password is incorrect.

  • ProsecuteThugs Remove BLM, Antifa & Islamist Extremists (@ProsecuteThugs) reported

    do you know the CONTEXT of the incident in #paris @btsportfootball @btsport ? then shut the FK up, @garylineker and don't make judgements when you don t possess all the facts. racebaiting parasite

  • Soregan2009 Shane O'Regan (@Soregan2009) reported

    As much as De Gea is at fault wtf was Maguire doing not clearing a ball from outside the 6 yard box! He talks about belief he looks like a rabbit in the headlights. #mufc #btsport

  • LouiseAnkersLD Louise (@LouiseAnkersLD) reported

    @bt_uk I ordered broadband for home setup yesterday. Previous ISP have ceased service but BT hasn't started yet. Please advise

  • Michaelcranston Michael Cranston (@Michaelcranston) reported

    @bt_uk No it doesn’t. It was installed specifically for the festival but has not been extended for the local community, meanwhile we’re on the end of a very slow and poor broadband connection.

  • Bryan277 Bryan Mc Cann (@Bryan277) reported

    It's about 30 minutes since the game finished and BT are still to mention how both United goals were dodgy as ****! #DefNotBiased @btsport @btsportfootball

  • AlanBHutchinson Alan Hutchinson (@AlanBHutchinson) reported

    @KatBrown086 @bt_uk I am a new potential customer. I have tried to phone BT 4 times today about a query with my order, but waited for an hour each time before giving up. All I got was the repeated ringtone and the frequent message "We are very busy..." Why does BT not answer the phone?

  • GymSim Gymsim (@GymSim) reported

    .@bt_uk dear Ryan from Lincoln stop calling me from BT to resolve my complaint when I'm at work !!! There is note on my account which says past 5pm.

  • beaglelady1971 Mrs P (@beaglelady1971) reported

    @bt_uk 4th visit to try to fix my fault My wifi is becoming very unreliable Not impressed ....

  • CallMeMattJ s_ g1ant (@CallMeMattJ) reported

    @bt_uk hey, you promised me 45Mb/s download with my new service and I have 47Mb/s. You said it would be installed and working yesterday and it was. You said it was stable. It is. People moan when things go wrong but rarely say well done. Good job guys.

  • therealhowler Steve Howley (@therealhowler) reported

    @bt_uk Your WiFi service is that horrendous in my house, that I’m seriously considering letting the Asian man who sounds like he’s calling me from down a mineshaft log on to my laptop to take a look!

  • Rahul6656 Rahul (@Rahul6656) reported

    @Ricki56689015 @ManUtd @btsport No body even mentioning De Gea. He has been poor for a very long time. Why he is still the no 1 for us? He has lost us so many games for past few seasons and he still gets away with such performances.

  • AngelaMurphy17 Angela Murphy (@AngelaMurphy17) reported

    @bt_uk your live chat is down. I am working from home so do not want the cost of calling you from my landline. Can I send a query to you by direct message?

  • AHolmesRacing Adam Holmes Racing (@AHolmesRacing) reported

    Hypocrites, the only way to describe @UEFA . again governing bodies have no problem handing out fines and bans to clubs for this kind of behaviour but pardon themselves #Respect is just a PR stunt. Hope that official never never referees again. #PSGIBFK @btsport @SkySports #UCL

  • cynanqt cynan (@cynanqt) reported

    You guys are literally the worst internet provider on ******* earth @bt_uk

  • fluk3skywalker Martyn McDonald (@fluk3skywalker) reported

    @bt_uk need help with m broadband..

  • jnrolaolu F.M.O (@jnrolaolu) reported

    Ole is terrible tactically whether is back 3 or 4, stop protecting him cos he’s ur mate @btsport pundit if this was Mourinho, this Pundits will have banter him like hell.

  • Saajid1R Shaj (@Saajid1R) reported

    Its convenient how they never have the right angle at the moment of the incident with the 20 cameras they have in the stadium @btsport they do it everyweek. They'll show you the most flattering angle during the incident and then flash back to what actually happened after #RBLMUN

  • davegill29 Dave Gill (@davegill29) reported

    @bt_uk my partner is having a problem with their bt internet email account. Can search inbox for emails on desktop version in a browser but on mobile version in browser or on any mobile email apps she is unable to search her inbox at all. Any ideas?? Cant call as abroad! Thanks

  • jakehughes1996 Jake Hughes (@jakehughes1996) reported

    @CiaranH93 @btsport He’s awful man

  • EmmaHam41 Emma (@EmmaHam41) reported

    @bt_uk That’s funny. My CL match cut out at least 4 times due to broadband disconnecting. Ended up watching on iPad

  • StewartPinner1 I’m president elect,no I’mPresident elect (@StewartPinner1) reported

    @bt_uk So you admit your wifi is **** then? What a odd thing to advertise.

  • supergranular More of an idea, really (@supergranular) reported

    So @VodafoneUK @bt_uk you gonna fix this London-wide broadband outage? Or is there still “no fault”?

  • heiress40 Pc User (@heiress40) reported

    @bt_uk ‘we connect for good’so how come my 92yearold father is left without a phone line. I have spent 90 mins trying to resolve this without success . managers will not take the call so how do I achieve a resolution during a pandemic . Older person , no phone ,Communication how

  • lynchgr Gregg Lynch (@lynchgr) reported

    @jackbeckford @btsport Awful mate.

  • JodyBowman14 Jody Bowman (@JodyBowman14) reported

    The old pals act punditry towards Ole is getting boring @btsport @ManUtd having no identity, is correct but why not try playing the same team 2 games in a row, may help, try playing your best players in their best positions, will also help. Tactically outclassed tonight.

  • Haigh12K haighy (@Haigh12K) reported

    @GaryLineker and @btsport finding all the excuses in the world why United are **** .