BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 03: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Poplar, City of London, Hastings, London, Glasgow, Crawley, Edinburgh, Harringay, Birmingham, Manchester, Hammersmith, Wymondham, Southwark, Hampstead and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Poplar |
Internet | |
| City of London |
Phone | |
| Hastings |
TV | |
| London |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Iszatt
(@iszatt) reported
@bt_uk your BT Smart Controls app is asking me to update it and exiting before I can do anything, but there's no update on the Play Store. My camera is useless without the app so how do I fix it?
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Gary Milton
(@RedDogGaz) reported
Hi @BTCare any issues with Broadband at the moment? Ours has repeatedly crashed this evening. 6+ times so far.
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Hannahpione
(@hannahpione) reported
@bt_uk broadband down since 11am yesterday, reported the fault, engineer due today estimated between 1pm-6pm. No contact, no updates, customer service were no support at all. Would really appreciate some updates #keyworkerinthenhs #workingfromhome
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Mr T0n3r🇬🇧🇮🇪
(@toner1984) reported
@bt_uk hi... I have been experiencing problems with my broadband over the last few weeks. I should be getting speeds of 50-73 Mbps with a guaranteed speed of 50, but I get around 30, and it goes as low as 13!!! Can you help please? Thanks
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🐐🐐🐐🐐
(@ChampionshipRW) reported
@OlesRed @btsport Worst ad on TV
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Steve Shurey
(@ShureySteve) reported
@btsport I have a BT sport account, but the app isn't letting me renew my sport subscription as it just buffers, can you please help
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Red Devils
(@RedDevilUTD2) reported
Why did I see a million times that UFC 257 would be on @BtSport 1 and now I'm seeing it's Box Office. Load of ****. BT Sport isn't worth the cash
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ThatArsenalGuy™️
(@_ThatArsenalGuy) reported
@bt_uk My broadband ain’t working. Can’t get through to customer services or even the chart service. What’s the back up plan?
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steve eveleigh
(@steveeveleigh1) reported
@btsport why so many replays, we had so many replays tonight it was hard to tell if we were watching the match live. nothing more annoying than watching replays not once oh no, not twice, but sometimes in slow motion, all while the game is in play.
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Michael Hopper
(@Ableseaman954) reported
@bt_uk I wouldn’t use BT for any amount of money. This company has no soul, no compassion. My sister died just before Christmas and on noticing BT, no condolences just a cold final bill of £1.50. I am dealing with numerous companies and without fail they have offered their sympathy.
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Anthonypaul
(@paulroc83331715) reported
@bt_uk Hi i subscribe to BT sport via now tv but I've missed out on tonight's game as i get an error code VC011 and a sorry there's a problem screen. I've uninstalled and reinstalled the app with no joy? Do you know what the error code means? Unclear on help page
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Alex Baker
(@alexj_baker) reported
@bt_uk No it's literally just the bt sport app on fire stick, all other apps are fine on it and never have any issues at all with bt sport app on Apple TV on my second TV
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mj
(@srrfar) reported
. @btsport is so ****. I can't believe I pay £25pm for it.
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christopher
(@Chistopher_) reported
@bt_uk Yeah, I am getting channels on the TV, it happened last night when I was watching the Liverpool game, the signal wasn't good then it just completely lost the channels. Done a full factory reset but to no avail
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Mark Perry
(@longfella31) reported
from
Romford, England
@btsport how does having the 4th & 5th round draw on the same night help fixture congestion?
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Kade.
(@KadeMcConville) reported
@btsport Using the BT Sport app on Chromecast with Google TV. Issue - no sound on BT Sport Ultimate. Video is perfect and in 4K, but no audio. All other channels, including BT Sport 1HD, the audio works fine. Annoying to miss out on ultimate with this issue. 👎
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Matt Rogers
(@bliprogers) reported
@theharte @MarcAllera @bt_uk And this is the 2nd time this year, previous attempt took 24 days to resolve. Would you be happy with that as a service Marc?? 🤔
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Matt Rogers
(@bliprogers) reported
@theharte @MarcAllera @bt_uk I feel your pain Paul! Its now 31 days since BT cut me off and unable to provide broadband. The customer service has been abysmal at best. Great initiative Marc to get kids online but what about those actually paying you for services that can't get online?
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DavyBoyUK
(@DavyBoyUK) reported
"You didn't choose @bt_uk and now the interns are after your job" **** YOU @bt_uk Sincerely EVERYONE..
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Tom Dancer
(@tomdancer8) reported
Still can’t believe how slow my @bt_uk internet is, even though they claimed to have fixed it this week! #buffering
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StayHomeSaveLives
(@TomDickHarryNI) reported
@btsportfootball @btsport Can your commentators stop the love in with Rashford cos he’s English. He’s awful. His first touch and distribution are amateur.
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Chille -Knife Yeeter
(@MGR_Chille) reported
@bt_uk I am tempted to switch from @TalkTalk my connection has been so poor recently with daily disconnections :/ whoever brings super fast fibre to my town wins me over or a decent deal lol
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Ben Fry
(@ByTheFry) reported
@bt_uk It's not a technical issue. 5mb is the max speed you offer. Hence I would like to know who to contact regarding when the area will be updated.
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Jim
(@memike72) reported
@bt_uk Not at the moment. It’s intermittent drops in signal, which would be totally unacceptable if the electric lights just dimmed and started working again.
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Park’s Council House
(@United__Matt) reported
Anyone else finding Glenn Hoddle an annoying **** yet again? Disabilist ****** shouldn’t even be on telly if he hood opinions, let alone with the **** he spouts. #BTsport #MUNWAT
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Tom Robinson
(@twr16_) reported
@bt_uk Still no fix what’s the crack?? @bt_uk
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Big Dan
(@DANNY2084) reported
@btsport why is your streaming service so bad? It’s forever dropping resolution and stuttering. It’s terrible. and before you say it’s my internet it’s not. I stream football from other providers with zero issues. The footy is one of the main reasons i took out EE broadband. 😡
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Matt
(@barnstormed) reported
@SkyHelpTeam why am I unable too play back anything I record on @btsport ? It just says 'Software Issue and resists to do anything. This is only on BT Sports channels. I've tried all the usual fixes.
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elliott sharp
(@queboh) reported
@telfordmon @bt_uk same problem over here! @btsportfootball
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Hadas Farage
(@hadasfarage) reported
@bt_uk hi internet not working in Liverpool L25 area? Is there a problem in the area