BT (British Telecom)

BT (British Telecom) Outage

Is BT (British Telecom) having an outage right now?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart 01/15/2021 13:10

January 15: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 66.61% Internet
  • Wi-fi 10.94% Wi-fi
  • Phone 10.44% Phone
  • E-mail 5.42% E-mail
  • Total Blackout 4.42% Total Blackout
  • TV 2.16% TV

BT (British Telecom) Outage Map

The most recent outage reports and issues originated from Telford, Worthing, London, Liverpool, Hampstead, Sheffield, Falkirk, Southampton, Brighton, Poplar, Kelso, Leigh, Bristol, Sittingbourne and Troon.

United KingdomSurbiton Internet
United KingdomSlough Internet
United KingdomIslington Internet
United KingdomChesterfield Internet
United KingdomSlough Internet
United KingdomTelford Internet

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • ReginaPhalan9e ✨Wear a mask✨ (@ReginaPhalan9e) reported

    @bt_uk Our internet in the NE6 area has been down since 12:30 13/01/2021, Do you have any updates?

  • DRi_LUX DRi (@DRi_LUX) reported

    @bt_uk - are there reported issues in Oxford? Broadband has been intermittent for the past 3 days...

  • SneakingNICO ScouserinlondonO (@SneakingNICO) reported

    That was bloody awful by our prime minister @BorisJohnson he sounded like a presenter off @btsport looking left and right for reassurances and backing after making very statement. None of those questions asked was from an average Londoners concerns or perspective. Terrible!!!!!!!

  • sophiee__14 Sophie (@sophiee__14) reported

    @bt_uk we just had a village blackout and now my hub won't turn blue. It keeps flashing orange

  • jess_reeves97 Jessica (@jess_reeves97) reported

    @bt_uk @WeAreOpenreach @OpenreachHelp appalling customer service from BT. Left without internet so unable to work from home during lockdown. Promised a BT hub twice by 2 members of staff. No internet now for 10 days and BT are not helping us get back online!

  • Posers890 Anisha (@Posers890) reported

    @bt_uk BT we are still waiting to hear back from our formal complaint to investigate the awful customer service representative who was very unprofessional, unhelpful and hung up on the call. It’s been over 5 days and you said you will contact us back by now

  • AThalagavara Ashok Thalagavara (@AThalagavara) reported

    @bt_uk @bbcbitesize BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met

  • AThalagavara Ashok Thalagavara (@AThalagavara) reported

    @bt_uk @btsport BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met

  • AThalagavara Ashok Thalagavara (@AThalagavara) reported

    @bt_uk @IWFhotline BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met

  • AThalagavara Ashok Thalagavara (@AThalagavara) reported

    @bt_uk @EE BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met

  • rickyb86 Ricky Bowman (@rickyb86) reported

    @bt_uk Hi Elaine, yes. Connection has just been down once again. This is 3-4 times a day it goes off then comes back on.

  • Joseph_k1989 Joe (@Joseph_k1989) reported

    @TomLako @bt_uk @WeAreOpenreach Haha won’t Marcus rashford help ya?

  • MTsackTV MTsack TV (@MTsackTV) reported

    @bt_uk OI British Telecom WHY i keep getting shockingly bad speed in 2021? Why getting slower every year? Why we are still customers that pay £60per month after 40 years? @elonmusk @StarlinkPage Isnt BT like lambs to the slaughter for you? Please hurry and save the UK internet

  • ReginaPhalan9e ✨Wear a mask✨ (@ReginaPhalan9e) reported

    @bt_uk @EE @bt_uk Do you have any information about the internet issue in the NE6 area? It’s still down for us at the moment.

  • mashead_2000 🥳 Mashead 🎉 Happy 2021! (@mashead_2000) reported

    @moo_moo_uk @bt_uk @OpenreachHelp are you able to help with the matter?? Don’t seem to be getting any from BT

  • DanielG22241401 daniel.gu06 (@DanielG22241401) reported

    @bt_uk taking a bit long to get people set up with you internet isn't it! I've waited 4 weeks for mine, still nothing. see bt openreach vans go past every day and none will stop to do our networking. appalling customer service 1/10

  • mashead_2000 🥳 Mashead 🎉 Happy 2021! (@mashead_2000) reported

    @KatGoulder @bt_uk I have been waiting 3 separate days for an engineer to turn up Absolutely shocking customer care and still none the wiser to when my broadband will be fixed

  • nathanl3600 Nathan (@nathanl3600) reported

    @bt_uk complete Wi-fi can not reach my whole house tech team confirm noted account told me to contact loyalty team to cancel complete Wi-fi and get £100 credit, loyalty team try to increase my bill my £2 per month for cancelling it and refuse to give £100 credit can you help?

  • mashead_2000 🥳 Mashead 🎉 Happy 2021! (@mashead_2000) reported

    @bt_uk Had to hang up after 5minutes of being connected to them obviously having a break, and now back on hold...

  • TomLako •Lako• (@TomLako) reported

    Never experienced such bad service than I’ve got from @bt_uk and @WeAreOpenreach set up my account on 27/11/2020 and still do not have any internet. No one from bt knows what is going on and openreach have been out 5 times and still nothing. Clueless

  • Riggs_1 David H (@Riggs_1) reported

    @SiRothstein @bt_uk That’s ridiculous- don’t you have a Contract issue pending tonight?!

  • FlyingDocBudd FlyingDocBudd (@FlyingDocBudd) reported

    @bt_uk No, just passing comment on your advertising campaign. The broadband service is intermittently poor. We have had engineers out multiple times and there doesn't seem to be anything you can do to fix it. I'm too old and tired to chase it up any more. Stalemate.

  • Offline_09 Gra (@Offline_09) reported

    @bt_uk And as I explained to one of your colleagues if I lose my internet I am unable to work from home causing me a huge problem and my employer a big problem. So imagine how annoyed i am, when the very thing we agreed not to happen, did happen.

  • 1977gigi ⓕⓘⓞⓝⓐ (@1977gigi) reported

    @bt_uk @BTCare .... hello ... can I have some help regarding wifi please? I am an existing customer!

  • PeteCracknell Pete Cracknell (@PeteCracknell) reported

    Awful service from @bt_uk Trying to resolve problem using chat and they test the line and cut me off! I restarted chat and explained and the operative said he will test the line and said “rest assured you will not be disconnected”. I was again disconnected. #awful #useless

  • 1matthewburgess Matthew Burgess (@1matthewburgess) reported

    @UnlimitedBagels @Jas0nV00rh3s @btsport No thanks, BTSport won't put games On Demand, I'm already subscribing to NHL TV (which blackout UK TV games) and Premier Sports for NHL - what a rip-off.

  • chrissiebye chrissie bye (@chrissiebye) reported

    @bt_uk My misunderstanding I thought you were there to help BT customers connect.

  • chrissiebye chrissie bye (@chrissiebye) reported

    @bt_uk Sorry Lizzie I thought you were here to help. I took the time to take the photos - find the exact location, re route my walk to find a wifi hot spot to tweet you but afraid my good will doesn’t stretch to doing your job for you

  • SymondsJ Jane Symonds (@SymondsJ) reported

    @btbusinesscare I have a complaint reference 210107-001674 and maybe IMP-106636271 & previously 201210-000041 we were supposed to receive a phone call from yourselves by Tues 12-01-21 after our on line ‘chat’ on 7-01-21 but so far have heard nothing

  • ma91c_mum1 Leanne Smart (@ma91c_mum1) reported

    @bt_uk @EE Our broadband is awful. At least 4 nights a week it drops, and today it’s dropped already 4 times. Not great when kids need it for home learning.