BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Manchester, Hounslow, Street, London, Batley, Hereford, Pontypridd, Northampton, Bradford, Barnet, Cardiff, City of London, Beccles, Portsmouth and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Hounslow |
Wi-fi | |
| Street |
Internet | |
| London |
Internet | |
| Batley |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Sarah Dorman
(@DormanSarahx) reported
@bt_uk is there a known issue in SE12 at the minute?
-
Brandon Smith
(@brandon7roy) reported
@bt_uk our WiFi has been terrible for the past two days, are you having known issues?
-
Sabīne
(@SabineDreibe) reported
from
Paddington, England
@bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?
-
Kevin X
(@ThatSaiyanKev) reported
@bt_uk I’m being told the issue in my area won’t be fixed till tomorrow, that’s not ideal at all.. but the main question is; Will this be removed off my bill?
-
pierselton
(@pierselton) reported
@bt_uk Not me, our broadband is down
-
hmb
(@theretroviking) reported
@bt_uk @SabineDreibe TOMORROW??? (Sorry Sabine just jumping into this because having problems here too. Looks like an outage all over. No service in London either)
-
Paul Sykes
(@_Paul_Sykes_) reported
@bt_uk hello, would you be able to confirm whether there are are issues within my area please. The Internet seems to stop working for a few seconds every minute or so on all devices. Router has been reset twice to no avail.
-
Harry farmer
(@harryajfarmer) reported
@bt_uk are awful Jesus 🙃
-
Tom Harrison
(@TigressTommy) reported
Yo @bt_uk your Open Reach engineer left a load of damage to my house installing a new router and modem. I can see daylight through the wall 😩Every time we call to get this resolved you do nothing. @OpenreachHelp @WeAreOpenreach
-
Jamal
(@Jaquarez12) reported
@btbusinesscare hi, I can’t get through the business support team? Regarding a ongoing issue for almost a week.
-
John Lamont
(@JohnLamont2) reported
@bt_uk I just want a broadband service that works is that too much to ask?
-
nidriks 🍒🍒🍒
(@nidriks1) reported
@bt_uk Pretty sure it's not my end. Seems to have cleared up now. Maybe it was the broadcast. I was waiting for a 'sorry for poor picture quality'. I'll keep an eye on it. Nice to see a quick reply.
-
J. Silva📍🇬🇧
(@j13hb) reported
@btsportufc @btsport @Leon_edwardsmma I’m down for Wembley in #2023
-
Luke Murray
(@lukemur12335124) reported
@btsport I couldn't get into my account yesterday as an EE customer Had to reset password three times and it still wouldn't let me in so I missed the game
-
Darren McCarthy
(@DarrenM98478473) reported
@TheOfficialTJM @StoolFootball It’s not the same without him . Especially as @btsport get the worst commentary teams as well as the worst pundits booooorrrrriiinnnnggggg!!!!!!!!!!!!!!!!
-
Chris Knight
(@see_kay_one) reported
I’m not a fan of Sky as a whole, or @SkyFootball but @btsport (esp its Goal show) is garbage. Every single pundit, in the studio or at the stadiums, is absolutely awful. Oh and the presenters?? They’re not even good enough for the 1am-4am shift on some tin-pot local radio
-
K P
(@kingplastik) reported
@AuntyClockwise_ @btsport Their communication around why they have made this decision is really poor
-
Gutterdog
(@GutterdogUK) reported
@bt_uk First home tech engineer visit =usual response all seem fine in house but can see my line is rubbish. Handed the problem over to @BTSopenreach lets see if the next visit Tuesday does better than last month's and they actually fix the issue.
-
Yeshua
(@YeshuaFoxtrot) reported
@Duckeenie @bt_uk yea my dads in bd21 hes had it for 3 weeks, Internet is shocking 10mbps downloads his channels pixelate. Ruined the boxing for us as a family last night, had 3 engineers, 1 didn't turn up they refuse to admit there's a issue in the area. My brother same lives on same street too
-
Sarah Dorman
(@DormanSarahx) reported
@bt_uk is there a known issue in SE12 at the minute?
-
Matthew Willis
(@drmwillis) reported
@bt_uk my broadband has been down since I woke up this morning. London SW15. Are there issues with other customers in this area or is it just my own connection?
-
Woody
(@TonyWood73) reported
@bt_uk hi BT reported a fault on our broadband on 4th August engineer came out to repair on the 9th .. engineer came out and reported that it was repaired then proceeded to drop off 35 times in 1 day so reported again .. engineer due 18th August waited in all day they never
-
DanG
(@gdad_dan) reported
@bt_uk according to your website when trying to get a PAC code "Your service provider must reply within a minute giving you your code" Well I've text you twice and still nothing 1 hour later? Any ideas?
-
Gen. Samad Odus
(@Samad_Odus) reported
Stevie G and Lampard flopping at their respective coaching job isn't talked about, no outcry, no trolls, no analysis on tactics...unlike Ole who was scrutinized left right and center while doing a good job at united. English press are the worst @SkySportsPL @btsport @talkSPORT
-
MendezTheTortoise
(@TortoiseMendez) reported
@bt_uk I've just been told I have a digital line now not a normal phone number (would have been helpful to tell me!) So they said plug it into the hub and it'll work but it says out of range and doesn't work...advice please 🙄 🧐
-
John Lamont
(@JohnLamont2) reported
@bt_uk Well done your substandard broadband service has managed to stay up for 10 hours today before going down again fix it
-
Sandeman
(@scargill_1) reported
@skytv @BTCare moved house this week, a massive thanks to Sky, who were alerted to the move on Wednesday, reinstated Sky on Saturday, BT on the otherhand quoted 22 days, Sept 9th, to set up our broadband. Maybe time to move everything to Sky!poor service BT.
-
Sarah Parkes
(@jabronisaz) reported
@bt_uk broadband down for 3 days in WS3 area… how am I supposed to work?? What’s the problem and when will it be fixed!
-
𝙻𝚎𝚊
(@leabysea) reported
@NineTimesFined @RichardMortime2 I haven’t had an internet connection for 11 days and @bt_uk who’s profits were £1.3bn last year, can’t tell me when an engineer will come to fix the problem, which they caused!
-
Don James
(@Duckeenie) reported
@YeshuaFoxtrot @bt_uk I've had issues with my internet capping at similar speed to yours. Already had one engineer out but the problem has literally got worse. One expects better from a tier one company like BT.