BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Musselburgh, Hereford, Stroud, Aberdeen, Peterborough, Dunoon, London, Barlestone, Edinburgh, Islington, Glasgow, Tiverton, Pontyclun and Newton Abbot.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Musselburgh |
Internet | |
| Hereford |
Internet | |
| Stroud |
Internet | |
| Aberdeen |
Total Blackout | |
| Peterborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Marsden
(@charlie_croaker) reported
@bt_uk Which doesn’t really help when I have to work at home and my son has to do online lessons.
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Julian
(@JuFitJuJu) reported
@BTCare morning, due to a poor signal to my TV I want to move my router can you recommend the correct extension wires to keep my router and telephone connected to my master socket, should be about 3 metres in length
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Jessica Tamman
(@jessicatamman) reported
@bt_uk hi! We’ve received several calls recently with regards to disconnecting our landline and internet connection. This is most certainly a scam as it’s automated. I have the number it’s been called from this time. Can you help?
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Gymsim
(@GymSim) reported
.@bt_uk had Smart hub 2 installed yesterday for super fast fiber broadband. It doesn't work! have nothing. We don't get how signal here either. Called BT, engineers don't work weekends. Left us dead in the water. Should never have stayed with BT let alone upgraded
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Binyamin
(@gherkinskilla35) reported
2 days in a row my wifi disconnects randomly and decides to have a blackout. Multiple times @bt_uk @bt_uk
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Truly Shocking
(@Trulyshocking) reported
@bt_uk I’m on fibre 1 with approx 12 months remaining on 24 month contract. Looking at terminating services, would I be correct in assuming termination fees are approx 12 x monthly bill? Would moving service to new property mean I have to have to sign up for further 24 months?
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Mike Torpey
(@TheNotoriousMJT) reported
@BenDavison_ @btsport @TheNotoriousMMA May as well buy Bushmills it's the exact same product but not as ****
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Jessica Tamman
(@jessicatamman) reported
@BTCare hi! We’ve received several calls recently with regards to disconnecting our landline and internet connection. This is most certainly a scam as it’s automated. I have the number it’s been called from this time. Can you help?
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Karl Bishop
(@thebishop23) reported
@bt_uk I’m sorry I am not happy with this outcome - it’s poor service and as you say you are hiding behind a lockdown that was already in force when you took the order and arranged the date. Ref to UK lockdown is inaccurate and inappropriate.
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Natalie
(@nlw2595) reported
@bt_uk is this a legit number? Phoned at 7.30 this morning saying someone had tried to hack our computer, asked if our internet was connected. Sounded suspicious so put the phone down, haven’t heard anything since. Number is: 01782353533
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Atiyeh Kandevani
(@atiyehk) reported
@btbusinesscare @CareHarmony What is that we need to do for a BT line to work! ? One week and still awaiting a solution? How can a business survive like this ?
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John
(@JohnJsestuary) reported
@bt_uk No BT do not provide a good service and the wi fi is slow so always read their small print
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KB
(@TwitTwat3) reported
Did pointing just say “the Melbourne stars are going to get **** on” #BBL10 @btsportcricket @btsport
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Ray G
(@RayGrant2000) reported
@BenDavison_ @btsport @TheNotoriousMMA Proper 12, pour it down the sink. Poor quality blended whiskey.
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📛woz
(@ukSilencer) reported
@bt_uk @TheWarrior76 where is your customer support in a pandemic ? normally everyone goes round to a mates house and splits the ppv price... this isnt possible so I think you should've halved the price at least to show good will to your customers
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Junior Uzzy
(@Junior_Uzzy) reported
@BTCare - Poor BigBash loss of coverage today’s game 😡😡 @btsport @BTCare - You should compensate #BBL10
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C00k13
(@_c00k13_) reported
@bt_uk it didnt fix the problem, still have poor download speed
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Happy Mason
(@HJ_Mason) reported
Awful service yet again from @btsport @BTCare Resolved a complaint a few weeks ago,which they’ve now ignored & overcharged yet again.Charging me double what they agreed.Why do you have to make dealing with you so difficult? By far the worst company to deal with. @MoneySavingExp
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David Park 🏌️
(@parky_1987) reported
@PaulPonting @btsport I haven't but just be aware it renews automatically after the 30 days if you don't cancel.
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Pamela Goodman
(@goodman_pamela) reported
@bt_uk how interesting it is that BT can randomly change the fix date of your broken broadband by a further 7 days (after it has already been down for 5) without any explanation whatsoever to those affected. Beggars belief!
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Tori
(@vikkilg) reported
@bt_uk Gerard and Andrew in the connections department refuse to let you speak with a manager or supervisor to raise a complaint. You service is absolutely terrible and your staff are laughing about it!!!!!
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#DocMartin
(@GoMcMahon) reported
@virginmedia Go on now tweet your last Annual report, show us the profits you've made and how much the board and CEO are paid. UK broadband services are amongst the worst in the modern world, and the highest priced. VM & @Bt_UK have dragged their arses for decades whilst the world moved on.
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Georgina Cham
(@creamyegguk) reported
@bt_uk Shocking service both via phone and WiFi signal. WiFi keeps dropping out despite what BT promises, which is why I am leaving BT within the next two weeks. I definitely will not be returning. Please sort out my speeds today!!!
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blakeyt27
(@blakeyt27) reported
@bt_uk out done themselves. Sending a engineer today (which should of been Thursday). Then the engineer says he’s the wrong engineer can’t fix the issue. Whole week nearly without internet now. And apparently someone is coming on Monday. Doubtful.
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tony
(@TonyCarty7) reported
@bt_uk I've got stuff to do can you help??
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Russ Michaels Consulting
(@RussMichaels) reported
@btbusinesscare What about when your connection goes down after 5pm or you work nights? On your website is says the phone number is 24/7 but this is not true. Every time I call it in the evening it says you are closed.
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk Hello, BT here. We're sorry it's taking longer than we thought to fix your fault. The engineers need to do some further work on your line and this is scheduled for 21/01. We'll be back in touch on 23/01 with an update. What time today? VOL013-555360829507
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graham o'gorman
(@normandie66) reported
@bt_uk I was paying twice as much compared to a new customer because I was out of contract , when I cancelled I suddenly became your best friend. Too late you should look after your loyal customers .
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Duncan
(@Drthomas1962) reported
@bt_uk I hope you are going to fix the internet in Hereford HR2 Holme Lacy Road as the control box was flooded again. Please fix ASAP
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🦅 Jon With No H 🦅
(@Diamond_Sinatra) reported
@bt_uk flashing pink on my hub this morning, entered my number on your site and says it’s not valid. Any issues in Hamilton Scotland area?