BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Edinburgh, Birmingham, Greenford, London, Worcester, Batley, Croydon, West Bromwich, Glasgow, Southwark, Bolton, Peterborough, Romford and Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Edinburgh |
Internet | |
| Birmingham |
Internet | |
| Greenford |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@RyanCreamPYE) reported
@JimBinns1 @bt_uk I didn’t notice that the squad only had 3 players…. I’ll say it @btsport, stop singling people out for their colour. You are the problem. No one mentioned colour at any point until you single out 3 black men and start arguments ALL OVER AGAIN.
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Leanne Mahon
(@LeanneXMX10) reported
@MickusDickus @RedHouseRock @bt_uk You're wrong again I'm afraid. And my son eats very well thanks, but that still doesn't change the fact that there are poor families in this country and children who go hungry because of it.
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Lyn #FBPE #3.5%🍷☕️🍰 🌍
(@somebod62718000) reported
Still, after a month @bt_uk you have not resolved the issue with my father’s broadband so they are unable to watch tv. I am exhausted with repeatedly phoning you and nothing gets resolved. Utterly appalling. My parents are 90 years old and housebound yet you treat them this way.
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Edina
(@edina_louise) reported
@bt_uk hiya, once again the service from our hub is intermittent, the other day you acknowledged the service isn't up to standard in my area and cheekily offered a more expensive service. Sort it out!
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LeftyLooneyWokeyWally
(@LeftyWally) reported
@TwoSoulRickRoll @LFCRedRobbo @bt_uk Already told you that... 1. They aren't the Government's kids. 2. It's ultimately the tax payer who is paying. 3. It's not resolving the root cause of the problem, it will just enable more generations of fcukwits to breed and not own the consequences... it really isn't hard!
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HayleyTabasso
(@HTabasso) reported
Trying to contact @BTBusiness for 2 weeks! Emails, phone calls! No answer!!! Absolute joke. Worst customer ’service’ I’ve ever experienced. Overcharging us again! Never responding, line now working, internet not working! Do NOT use BT @bt_uk @BTGroup
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𝐓𝐚𝐦𝐳𝐢𝐧 ☽ 🖤
(@TamzinSwann) reported
So the @bt_uk tech help just say he has an important appointment and needs to end the call?? What, I need my broadband fixed?!
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Sam Knight
(@Samisthebest) reported
@TalkTalk @virginmedia @bt_uk Ah, 2 hours elapsed and still no reply.. Absolutely sounds like you're here to help!
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Stacey Arnold
(@StaceyLArnold) reported
Thanks so much to @bt_uk and their #Openreach operator who cut the internet connection to the street (cutting indiscriminate wires apparently) without any notice while I was on an important work call. What exquisite service 👏🤬
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Fyew-jit-tiv 🇮🇪 🇯🇲
(@VizibleDarkness) reported
@TherisenNova @TamJNewton1 @bt_uk Thanks for the support. 👍 Dyslexia is a blip in the Ocean my friend. It just a shame we have small minded folks who just don't understand.
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ʙᴇɴ ᴄᴏᴛᴛᴇяɪʟʟ 💙
(@bolehillbilly) reported
@SusanEveWhite @BTCare Check the “helpful” links they sent. 1) is obvious and why I asked them for help 2) is a link back to my tweet!
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S4884S
(@Sabbas0000) reported
@bt_uk No unfortunately, there is no know. Service outage, however, all the SIM cards on my account are having the same problem, calls cutting off after a few seconds of being connected, data going slow and unable to connect.
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𝐓𝐚𝐦𝐳𝐢𝐧 ☽ 🖤
(@TamzinSwann) reported
@bt_uk I spoke to someone else who was lovely. The first person however, has 0 customer skills
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Leanne Mahon
(@LeanneXMX10) reported
@MickusDickus @RedHouseRock @bt_uk Yes there people who are poor in England (well done ur getting there 👏) now try an think really hard. What do poor people struggle to buy? FOOD. An what happens when ppl can't afford to buy food? They.....?
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SkankHunt69
(@SkankHu41927614) reported
@VizibleDarkness @bt_uk Who cares I'm white and I have **** all chance of getting a higher up role at a major company. Stop making EVERYTHING about skin colour
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Colin Nisbet
(@STEM_Orkney) reported
@bt_uk @Tidey_ I spoke to the Help Desk yesterday but unfortunately the suggestions given (resetting camera etc) weren’t successful. The issue appears to be the app as the ‘parent unit’ (ie baby monitor) is receiving a live feed from the camera but this doesn’t translate onto the mobile app.
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Benjamin Marsh
(@marshyboy91) reported
@drl @bt_uk Beware they’ll have you paying £20 a month more than new customers if you’re lucky enough to get a working service. Mines been off since an engineer came to upgrade me at 8am yesterday morning. Support is horrendous to get hold of
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Peter Dutton
(@PeterDutton81) reported
@bt_uk Internet is down in Hastings TN37 (again). It has been very slow and glitchy for a while now, which doesn't make working from home any easier. Any idea when it will be fixed?
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Rosspetx
(@gilesromilly1) reported
@SteveBakerHW You, Burnham, every MSM, the FA, sky, btsport, BBC are trying every which way to coerce everyone to submit to this divisive gesture. Face it however long you promote it you will never get 100% agreement. We see BLM Marxism. Equality not submission.
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Melanie Farmer
(@melaniefarmer84) reported
Update in the @btbusinesscare saga…firstly our broadband is back! However, despite an open complaint now running for THREE WEEKS we have still not received a telephone call from a manager, despite regular assurances we will get one. The compensation offer is also a joke!!
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P
(@pw_1995) reported
@bt_uk hello my internet is down help me fix it
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Alex Tidey
(@Tidey_) reported
@bt_uk Do you have an update on this please? It's the same issue for everyone so your servers are clearly down. Can you confirm this is being fixed please?
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Samantha Wood
(@enidwager) reported
@bt_uk absolutely awful service for a new customer stay connected guarantee just a lie. Two hours on the phone and still no closer.
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Alex Tidey
(@Tidey_) reported
@STEM_Orkney @bt_uk @alanabanana116 The issue is their server is down so anything you do to the app won't make a difference. I rang the helpdesk and they said it would be fixed today so fingers crossed it is.
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Davide T 🇮🇹
(@SCDave86) reported
@TamzinSwann @bt_uk Oh no, you went with BT. Good luck. Left them specifically because of their customer service, or lack thereof.
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Tom Wilson
(@TommWilsonn) reported
@bt_uk Has the worst customer service I've ever had to deal with. They have caused me and my partner so much stress it's un real. Extremely unhappy customer
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Susan White
(@SusanEveWhite) reported
@bolehillbilly @BTCare I see you got a useless response there Ben. Not for BT to deliver the service they’re selling, you’ve got to do the work and send a whole load more information into the void and that’s job done eh
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Laura Patrick
(@Lauranice544) reported
@NLIgbinedion @bt_uk I had a similar hack/hacked problem with my account until Hackwizards1 on Instagram helped me recovered my account
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Clare Bramley
(@newmedialuvvy) reported
@btbusinesscare stepfather is critical and in a coma, only name on business account. How do I suspend service/delay bills please? Being told this is not possible. How do people cope in this situation?
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Laura Matthews
(@Mother_Of_Seven) reported
@bt_uk “we connect for good, we’re here to help!” You can’t even connect me to my own telephone line!