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BT (British Telecom)

BT (British Telecom) service status: outage reports and connection issues

Why is my BT (British Telecom) service not working?

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Full Outage Map

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 62% Internet (62%)
  • 14% Wi-fi (14%)
  • 11% E-mail (11%)
  • 6% Total Blackout (6%)
  • 5% Phone (5%)
  • 1% TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Bristol, Kingston upon Hull, Bedford, Glasgow, London, Otley, Manchester, Wandsworth, Croydon, Redhill, Hounslow, Edinburgh, Walsall, and Attleborough.

CityProblem TypeReport Time
Birmingham Wi-fi 34 minutes ago
Bristol E-mail 1 hour ago
Kingston upon Hull Phone 2 hours ago
Bedford E-mail 2 hours ago
Glasgow Internet 2 hours ago
London Internet 3 hours ago
Full Outage Map

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • JumaMhlanga
    tha Movement Noize Production (@JumaMhlanga) reported

    28+ days waiting for broadband from BT. Broken promises, poor communication, and still no connection. Completely unacceptable. @BT_UK #BroadbandFail #CustomerService

  • thisbrowngeek
    This Brown Geek (@thisbrowngeek) reported

    Staying in an AirBNB and the place has an @EE TV box. Even if you record something, you CAN’T fast forward adverts on the recording. Why would ANYONE pay for this absolute bullshit?! Typical nonsense from @bt_uk I see you haven’t become less **** since I quit working for you clowns.

  • AussieBunyip
    Leo Goile (@AussieBunyip) reported

    @bradbutterworth @bt_uk @BTGroup Ahh somethings never change.

  • AlanReeve2
    Alan Reeve (@AlanReeve2) reported

    @bt_uk I've tried calling and it doesn't connected and hangs up after a second. I am using a USA e SIM right now, could that be the price problem?

  • slimzeeUTD
    Slimzee (@slimzeeUTD) reported

    @virginmedia 28million pound fine, what a crap service. Glad I moved to @bt_uk

  • IQuitMuskspace
    Mark Haynes (@IQuitMuskspace) reported

    .@bt_uk thanks for the great service. Almost two months on, still no fibre connection and now you have cancelled my contract right in the middle of our daughter's GCSE exams revision. Well done everybody.

  • Sassytrip88
    TINA MOORE (@Sassytrip88) reported

    @Catheehello @bt_uk Same very annoying problem and really slow internet that keeps cutting out So much for quicker connection

  • alpinefaery
    Alice (@alpinefaery) reported

    @bt_uk I have access now, thank you to the nice BT man for helping me! 🙏🏻 And sorry again for losing credit and cutting the poor man off :( I felt so bad!

  • JumaMhlanga
    tha Movement Noize Production (@JumaMhlanga) reported

    @bt_uk I suggest you call me because your customer service is vile, you all nice on the internet and disrespectful on the phone. Just had an outburst with one of your customers service Lavanya on business department. Train your staff

  • SimonHealey73
    Si (@SimonHealey73) reported

    @bt_uk Your app doesn’t work, the speed checker is still not working and your bot keeps asking me the same question. I’ve had a fault logged since the 27th and the checker just keeps adding one day to it, with broadband well below guaranteed levels. It’s really poor.

  • Michael35427696
    Michael E (@Michael35427696) reported

    @bt_uk We are not wasting 25 -30 minutes on the phone to speak to an advisor, you have our number on the complaint, but you dont bother calling us, we are talking to a new supplier if you dont want our business after 40 years with you then fine !!

  • PhilH1977
    PTID1977 (@PhilH1977) reported

    @bt_uk Well it don’t. It’s obviously an app issue and yes my device is all up to date.

  • SHaywardGiles
    Shane Hayward-Giles (@SHaywardGiles) reported

    Renewed my broadband today with @bt_uk / @EE / @BTGroup As per the perennially poor service, a service costing me £26 a month was added to my contract without my knowledge. Complained when I found out - and the problem was put back on me to solve!!!

  • MikeyBarbatoo94
    MikeyyBarbatoo. (@MikeyBarbatoo94) reported

    @SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.

  • JustClembo
    Justine Clement (@JustClembo) reported

    @bt_uk what an absolute disgrace of a service you’ve ‘given’ my 84yr old parents moving house from Wales to Selsey. It has been the single most stressful part of moving home & still not resolved. Between you & @EE you’ve stressed them to the hilt & they’ll be 4wks no internet

  • The_Change_666
    💫Adam👀 (@The_Change_666) reported

    This fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk

  • JustClembo
    Justine Clement (@JustClembo) reported

    @bt_uk They’ve spent hours and hours doing that and even your team say it’s a complete mess and a shambles. It’s a disgrace, being the worst, most stressful aspect of moving house. How can you be proud of that as a business and service?

  • vcotton21
    Vicki (@vcotton21) reported

    @bt_uk Taken out new broadband with you last Friday and I’ve had nothing but trouble since connecting some of my devices & wifi frequently dropping out, previous Sky broadband handled it fine. Can’t log into my account, really unhappy. Do I have a 14day cooling off period?

  • businessbunker
    Bunker Show (@businessbunker) reported

    @bt_uk Wasted weeks of my time on this , you have failed to fix it . Told me you were sending an engineer , never arrived . You told me it was my equipment but all my stuff is BT . The digital phone line never worked either

  • jellywellys99
    Mini67!x (@jellywellys99) reported

    @bt_uk I have tried to do it on my account even downloaded the app but nowhere to do it it just sends you round and round in circles I am a new customer today this isn't looking good so far

  • Ragingtaxpayer
    Scooby Miller (@Ragingtaxpayer) reported

    @bt_uk Fibre down again in G13, getting sick of this. Ever since you jumped in with EE the service has been garbage. Sick of paying you people good money for crap internet.

  • JustClembo
    Justine Clement (@JustClembo) reported

    @bt_uk you made my 84yr old parents wait 2wks for an engineer to install WiFi & when he came he told them he couldn’t help & they needed super fast broadband & left. Over the phone you then said ‘there’s none in your area, what a mess we’ve made’ & now it’s another 2wks to wait.

  • badshelley
    Shelley Squire (@badshelley) reported

    @bt_uk I’ve spoken to 3 people. 2 who confirmed the third gave me incorrect information. No offer to escalate and the process on the phone is a smokescreen. How do I navigate it to get a senior customer service representative?

  • bt_vicky
    Vicky Fraser (@bt_vicky) reported

    @bt_uk Loyal customer of many years here! Please can you tell me how to get technical email support?! Chatbot offering unhelpful advice and signposting to manuals and no reply on the telephone numbers provided. Ty

  • grantjarvis666
    JARVIS (@grantjarvis666) reported

    @bt_uk I have had possibly the worst internet from you over the past 4 years! I pay for 950mb and barely get 130mbps on a good day. Fobbed off every time I speak to customer service. Never again

  • me_not_animal
    🐧 Me Might be Animal! 🐧 (@me_not_animal) reported

    Well the @bt_uk saga continues! Emailed the ELC team on Friday about the issues, someone called first thing this morning and had escalated things with @WeAreOpenreach to have an engineer out this afternoon…. And surprise surprise, OpenReach failed to turn up again (3rd failure)

  • JAH59
    JAH (@JAH59) reported

    @bt_uk I want to make a complaint

  • herbie963
    nicolas mcmillan (@herbie963) reported

    @bt_uk People only resort to X when traditional methods of communication show themselves to be totally inadequate. All routes appear to lead to international call centers who do not understand the issues at hand.

  • TomChap
    Tom Chapman 🐀 (@TomChap) reported

    @bt_uk I recently left BT broadband in March. Is it ok for me to cancel the DirectDebit?

  • SportyOsteo
    Jacki (@SportyOsteo) reported

    @bt_uk can you please update me as to when the phone lines will be back up and running in SS177BW No 149 has my elderly relative without a phone line and no communication for over 12 days. She has a help line that obviously works off your system. Many thanks. Jacki