BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Cheadle, Crewkerne, Blackburn, Edinburgh, London, Bradford, Newham, Northolt, Milton Keynes, City of London, Ilford, Birmingham, Peterborough, Croydon and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Stroud |
Internet | |
| Cheadle |
Phone | |
| Crewkerne |
Phone | |
| Blackburn |
Internet | |
| Edinburgh |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Wallace
(@greg9rovers) reported
@bt_uk No faults listed. No internet connection. Every colour under the rainbow, both still and flashing. The only colour missing is a blue solid one. (Mainly flashing purple and then orange). Prices went up, service went down. Zero surprises there.
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@bobbyjac275 #bobbyjac
(@bobbyjac1) reported
@bt_uk Unbelievable time Nick Lane needs 2 earn his full salary what a state to be in that ID number should provide my details - I have spent 5+ hours chasing after BT today No more this is like the Chinese water treatment drip drip drip - Excellent Service is the pits 4 me Sorry
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Victoria Lawson
(@VIC_Bright_eyes) reported
@BTCare @EE I’ve been loyal BT customer & never had a problem,UNTIL they change you to EE! 5 days now and STILL waiting for my number to port over. I’ve lost business and other important calls. This is shocking customer service!! Still waiting…
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Ruairidh
(@RooPritchard) reported
Hate to moan about companies on here, but after five engineer visits over the past 10 months, I am still having an absolute nightmare with my @bt_uk broadband. 50 drops in services in May. Still no solution. Sixth engineer visit booked for Monday, and my patience is all but lost
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@bobbyjac275 #bobbyjac
(@bobbyjac1) reported
@bt_uk Multiple change overs - That said its been like this for a number of years no problem. So I have not changed my mode of working. I cannot keep changing passwords every time I log in - Shows your developers are not switched on, they have missed a trick somewhere
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Steve Cleary885
(@cleary885) reported
@bt_uk why can I not speak to someone? Phone and broadband gone down and all I can get is some automated text saying you will let me know in 48 hours if an engineer is coming? We both work from home and are now screwed. Here to help????
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Dave Rogerson
(@RogeeDave2) reported
@bt_uk Is there an issue with Eurosport on BT TV it was 412 and now channel has disappeared
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Ruairidh
(@RooPritchard) reported
@bt_uk I called again today to reopen/relodge my previous complaint, but as an engineer has been booked against a new fault ref.
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Rob Debenham
(@Debbo74) reported
@bt_uk you are the worst tv and broadband provider I’ve ever had the misfortune to use. Wish @virginmedia provided services here.
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Taco de Vries
(@tacootje) reported
@andysc @bt_uk @OpenreachHelp I remember my own horror when my fiber to the home in Kingston Upon Thames with Virgin stopped working and i called them and they told me to expect someone in 6 weeks. When I lived in NYC, similar problem addressed same day! Whazzup UK?
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Macca
(@UnitedMacca) reported
If you’re in a broadband contract with @bt_uk want to get out of it just find some random address in Hull, ring up saying you’re moving their and they’ll cancel with no charge as they cant provide service there You’re welcome 👍
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S 𝑲𝒂𝒓𝒕𝒂𝒍
(@eserge01) reported
@btbusinesscare Can you fix your crummy service please, the speed is never constant and the internet cuts out too frequently and I only signed up 3 months ago. In addition the signal strength from the hub is not good and Vodafone’s old hub that i had 5 years ago was better
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Rob Debenham
(@Debbo74) reported
@bt_uk Constant problems with the service, expected to troubleshoot myself, vastly overpriced for the poor quality and poor service and poor customer service
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Ömz
(@omercayir1) reported
@TerryWhenman @bt_uk am having the same problem too
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andyhiggiejft96
(@AAndyhiggie60) reported
@CharlieFitzh @btsport My god you sad person of a man prob a rent boy big with talk never say it to ones face big ******* prick i know make out your a hard man not likr most rent boys 10 yrs rent boy fan
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Greg Wallace
(@greg9rovers) reported
As soon as my contact is up with @bt_uk I'm going straight over to @virginmedia the worst thing I ever did was go with @bt_uk wouldn't it be nice to have a full 24 hours where the broadband is what I've paid for?
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Jo
(@volatilecherry) reported
@bt_uk it's now been 2 years you've been sending me texts about someone else's services, engineer visits and service disruptions. I've called to tell you, twice. I can't imagine how pissed off the other person is, for not getting any messages. Sort it out please.
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Jo Carter
(@jocarter28) reported
@bt_uk How do i make a complaint about an engineer who claims to have visited and never did.
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Pete Lomas
(@PeteLomasPi) reported
@andysc @bt_uk @OpenreachHelp Since they are eventually (I hope) going to need to come out to fix it - why not just ask you where you are and come and fix it. How hard can it be (very it seems).
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💖 isbe's here 💖
(@sleepyisbe) reported
@bt_uk I am absolutely horrified at watching how you've handled the complaints process after my brother had his brand new mobile phone handset stolen before it ever arrived. The way he's been treated is genuinely shocking. Has anyone else had this problem of theft from BT?
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Andy Stanford-Clark
(@andysc) reported
@PeteLomasPi @bt_uk @OpenreachHelp well, they did actually come and fix the severed fibre yesterday… but my CPE/OTU/fibre modem thingy still isn’t connecting.
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Dave Rogerson
(@RogeeDave2) reported
@TerryWhenman @bt_uk I have exactly the same issue. Same channels missing so I am missing the Tennis 😞
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Karen Potter
(@Angels35Karen) reported
@BTCare any reason why my broadband is dropping out over the past few days ? Paying for a full service and not getting the service I’ve paid for !! #nothappybt
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Greg Wallace
(@greg9rovers) reported
@MerKittea @SkyUK @bt_uk Go with Sky. BT down.. AGAIN. It drops more often than Mo Salah
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David Clarkson
(@DaveClarksonAUS) reported
@andysc @bt_uk @OpenreachHelp My wife was so frustrated with an ongoing call centre/engineer disconnect, she ran into the road and flagged down a Virgin van that happened to be passing and arranged to switch. True story!
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Ruairidh
(@RooPritchard) reported
@bt_uk I called again today to reopen/relodge a complaint but was told I can't, as an engineer has already been booked for Monday against a new fault ref.
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Jo
(@volatilecherry) reported
@bt_uk it's now been 2 years you've been sending me messages about someone else's services, engineer visits and service disruptions. I've called to tell you, twice. I can't imagine how pissed off the other person is, for not getting the messages they're expecting. Sort it out.
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@bobbyjac275 #bobbyjac
(@bobbyjac1) reported
@bt_uk BT - Nick Lane MD of Retail customer services I suspect when he arrives home he runs around the kitchen clapping his hands 2 the money he has made 4 such a shocking service - BT makes reference 2 Excellent Service - Liars total rubbish in my case - Nightmare Money 4 old numbers
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George
(@CrapAimer) reported
@JeffStelling Maybe if Sky and btsport gave less money to the epl and distributed it around the leagues then the smaller clubs wouldn’t have to try and keep up with the stupid wages the big teams are paying to attract semi decent players
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Richard Adam Mawer
(@hyperbearded) reported
@bt_uk Ive got no/low internet signal in one of the upstairs bedrooms & we've been told we'd need to pay for an engineer to come out? Doesn't sound right to me. And to add to that now the bill has gone up £3 a month to £30! That's the same as Sky but we've only got internet!