BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Ryde, Castleford, Birmingham, Bolton, Burton Joyce, Gillingham, Lincoln, Hammersmith, Maidenhead, Hackney, Bridgwater, Caerphilly, Southport and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Ryde |
Internet | |
| London |
Total Blackout | |
| Castleford |
Internet | |
| Birmingham |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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SULLY
(@bigboy9871) reported
@bt_uk is your WiFi down?
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Mel194
(@MelanieKirn) reported
@OpenreachHelp @bt_uk please help and actually work with Open reach to get our phone and internet sorted. Been waiting since February!
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#LaCaverna33 🇻🇪 🇪🇸
(@LaCaverna33) reported
This company is a piece of **** >> @bt_uk if you don't want their lousy and expensive service anymore they tell you that you have to pay them to get out. crap of thieves
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paul m
(@paulmall21) reported
@bt_uk Hi lesley, had problems with wireless and bttv connected via ethernet, hub light was blue
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Bubba Joe
(@BubbaJoe3) reported
@bt_uk Never got a call back and you closed the complaint - I have reopened it - still no broadband phone line or bttv
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₿ibhushan Havertz ⭐⭐🇳🇵
(@DexterCFC) reported
@Stamfordrich @btsport Probably got a warning after celebrating our CL win after the final whistle, poor Joe.
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Steve Baldwin
(@Steveblue17260) reported
Very proud of @ChelseaFC last night they were quite brilliant. Yet again we are undone by a couple of poor referring decisions. Worst part was how happy the @btsportfootball @btsport commentator was when benzema scored? I swear he spat out his tonsils when he screamed so loudly!
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Barrington Great
(@Barringtonious) reported
BT: Here’s a great new fibre deal at £50/m for 24 months. (Puts price up by 10% 1 month into contract) BT: Haha go **** yourself if you thought you were going to pay what we said you’d pay! @bt_uk
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Ant Patamia
(@AntPtm) reported
Hello @BT_UK I set up a monthly BT Sports pass in Feb. Both last month & today you’ve claimed that payment couldn’t be taken on the card (money is there) and cancelled service. I can’t resolve via web service - the required page won’t load. Last month I had to phone. Any ideas?
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Kelly🐧🤘🌻🌱🏴 🇬🇧
(@purplepenguin81) reported
from
Romford, England
Why is it that sports channels advertise motor sports by showing the crashes but don't advertise football by showing the broken legs? @SkySports @btsport #F1
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Kate Loynes 📚
(@kjloy) reported
@bt_uk currently been on hold for 25 minutes to one of your customer service team after he said he’d go and ‘set’ something up. Is he coming back???
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Raegan Kither
(@KitherRaegan) reported
@btbusinesscare I have sent a complaint in with my contact number. I’m not available until 12.
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Barrington Great
(@Barringtonious) reported
@btbusinesscare Had your complaint response letter through, which does nothing to address the points I made. Just a templated “**** off” response about the annual price increases. Like I said, morally bankrupt company.
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Tom
(@TomDEX88) reported
Not even a sniff of a mention of how bad Kante was tonight in the punditry, It’s like because he’s been good in the past and is a nice guy no one wants to say he’s been ****. Don’t be scared to say he cost us the game @btsport @btsportfootball
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Ann Scott
(@Ann_Scott2) reported
@bt_uk You ceased providing my service ( phone and internet which works off the phone line) on 7th March as I switched to a cheaper provider. You are still sending me bills for a service you no longer provide. This is stressful, please sort it out. Your call centre tried but no progress
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Derbyshire roads
(@derbyshireroads) reported
@BKVirtualOffice @Derbyshirecc @bt_uk should be able to help. Thanks
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Catherine 💙
(@CathKell24) reported
@bt_uk lost connection and can't reconnect. Tried all usual restart/reboot stuff. Is there a problem in G73 area?
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Bubba Joe
(@BubbaJoe3) reported
@bt_uk It's a fault - engineer visited and said it is a problem outside of the property - That was over a week ago - can't remember exactly when - what is the process for cancelling my contract
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FUFowlers
(@FUFowlers) reported
@NellThompson01 @bt_uk I'm having the same problem. It seemed to start a couple of weeks ago
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Adam Zand
(@zane99) reported
@bt_uk apparently there is a fault in my area that will take a week to fix but neighbours have their Internet ok with BT. Concerned my situation is being mismanaged and I might need an engineer appointment? Anyway to check it out for me?
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MedviMishi
(@medvi_mishi) reported
Dear @btsport, why, tell me why you rob football fans of 50% of CL quarterfinals by insisting on announcing score from the "other game". Did it never cross anyone's mind that it's bleeding ridiculous? #uefachampionsleague
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Victoria King
(@VKingBN) reported
@bt_uk internet is down in BN2 area, run tests but still flashing purple??? Any ideas?
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David Warren
(@davidwarren52) reported
Impressed by service of @BTCare They spotted a problem and engineer within 24 hours. #service #efficiency but wish the octave was just a little cheaper! Hahaha.
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Max n whiteley
(@Maxnwhiteley2) reported
@Jomboy_ I’ll try and grab a video next weekend but they only played it once during the Yankees Red Sox game (2) and they only played the slam. @btsport help me out here.
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Hawk
(@ygbhawktube) reported
@alessroby @bt_uk I got told the issue was my end and if they sent a technician out it would cost the same as canceling my contract and moving... so I moved to TalkTalk and it has worked ever since. If they had just sent a new router I bet they would still have me.
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Hawk
(@ygbhawktube) reported
@bt_uk Internet down in WR7 area?
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Ant Patamia
(@AntPtm) reported
@bt_uk Thanks Theresa but I can’t do that. The page never loads. Hence why I had to phone the call centre last month. I tried again today. I just get the bouncing dots. That’s on multiple devices with different OS and different browsers. The problem is at your end.
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Vincent Vega
(@superthing) reported
@bt_uk How does that help? I know when part 2 of Season 7 starts, and I know I can't catch up on part 1 because you've not made it available on demand.
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stuart
(@dr_scd) reported
@bt_uk I did this before and you said you couldn’t help other than let me know that someone would call me at a different time to what I was promised! Details are the same as I sent you yesterday @Ofcom
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Marsha
(@marsha4854) reported
@bt_uk got a call from BT about slow broadband speed. Our broadband is from Sky. Was this a scam?