BT (British Telecom) service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (62%)
• Wi-fi (14%)
• E-mail (12%)
• Total Blackout (6%)
• Phone (5%)
• TV (1%)

Live Outage Map

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Reading, Hammersmith, Bedford, Feltham, Bridgend, Orpington, Northampton, Southwark, Peterborough, Kilbirnie, London, Newham, Dagenham, and Blackburn.

City	Problem Type	Report Time
Cardiff	Internet	22 minutes ago
Reading	Internet	25 minutes ago
Hammersmith	Internet	1 hour ago
Bedford	E-mail	5 hours ago
Feltham	Wi-fi	6 hours ago
Bridgend	Wi-fi	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meinir H Thomas 🦅🖤 (@MeinirT) reported 5 minutes ago

  @bt_uk Issues again today with accessing #bt email!! When will this be sorted please?

• 
  James (@sausagenmash) reported 6 minutes ago

  @leedvnprt @bt_uk BT are aware of the issues, they just don't know what the problem is, so they can't fix it at the moment. Haven't been able to use My BT or access BT or EE wi-fi hotspots due e while now.

• 
  R B (@RLBD1920) reported 10 minutes ago

  @bt_uk I commute earlier and later than that. If the website just worked then I wouldn’t have this issue

• 
  Mark Walder 🇺🇸⚛️🇬🇧🇬🇧⚛️🇺🇸 (@MarkWalder2) reported 10 minutes ago

  @bt_uk One of your exchange buildings has an alarm going off (BN6 9SR) there is no way to contact you about this by phone, it is annoying everyone is up at their windows and doors, could you please deal thing this issue!

• 
  Dr Pauline Nelson (@DrP_Manc) reported 18 minutes ago

  @bt_uk @bt_uk. Still useless. You identified an internal fault and said someone would come today. Nobody came. Rang you AGAIN. Was told that OpenReach came, checked outside and went away. Really? The elderly person is listed as a welfare case. Terrible terrible terrible 👎

• 
  Chiara (@Mhairiang26) reported 22 minutes ago

  @JimSpenceDundee @bt_uk BY basically bullied me to move my mobile to EE - customer service zero

• 
  Steve Taylor (@stevetaylor10) reported 22 minutes ago

  I have to say if I gave my customers the same service that I'm receiving from @bt_uk I really would not have a business left.

• 
  Jon Barnes (@jonbarnes10) reported 23 minutes ago

  @bt_uk you app, your website and your twitter account is useless. Dont bother having a twitter account if your answer to “my app is not allowing me to make purchases” is to download the app is the epitome of your customer service

• 
  Tod ◣ ◢ (@tod1877) reported 24 minutes ago

  @measlewolf @bt_uk Steve @bt_uk are a terrible company, they did the same with my mom & dad,hours of calls & still couldn't rectify what they'd done,they disconnected their phone & then promised they would reconnect it with the same number they'd had for 50 years....1 year ago & they still haven't

• 
  me (@shenry1972) reported 29 minutes ago

  I'd like to thank @bt_uk for leaving my vulnerable elderly mother without a working phone line for almost a week and giving such atrocious customer service.

• 
  Nikki (@Nikki_Lou1922) reported 29 minutes ago

  @bt_uk We didn’t receive a bill! Direct debit was set up yet you never took any payments just discounted my services and added a late payment fee! Your error not mine! Yes it’s only £7.50 but it’s £7.50 that shouldn’t have been added to the bill!

• 
  Daniel Factor (@DanielFactor79) reported 31 minutes ago

  WHY IS MY INTERNET SO SLOW YOU ******* **** EATING *****? @bt_uk

• 
  Elton Murphy (@eltonmurphy) reported 33 minutes ago

  @btbusinesscare @Starlink 5 days later and this might be fixed by Wednesday. We’re a business and we pay for a business service. Your lack of service, communication and even a temporary solution is pathetic. The best you’ve come up with is “use a 4G dongle”. Imagine running YOUR company through a dongle!

• 
  Damon Cochrane (@DamonCochrane1) reported 33 minutes ago

  @bt_uk @ee Both My BT or the ee app won't let me track my order. Both apps are crap.

• 
  💙Climatecrisisbeliever🐴🦄❤️ 🔸🌎🔥 (@buzyizzy21) reported 34 minutes ago

  @bt_uk I’ve now been without broadband for 23 days, thanks to your incompetence. I’ve had phone call after call assuring me you’ll fix it, texts and emails to say I’m live, yet NOTHING! Sort it out! This is down to YOU! Useless company. 🤬

• 
  Horwich RMI Cricket (@HORWICHRMI) reported 35 minutes ago

  Another **** show from @bt_uk another wasted day. We have now been waiting 3 MONTHS FOR FIBRE !!!!!!

• 
  Karen ♿🌞💐 🇬🇧 🇺🇦🇮🇱 🇨🇦🇦🇺🇳🇿🇪🇺 (@MrsXXV25) reported 35 minutes ago

  @bt_uk, has there been a broadband outage in Lanarkshire? I’ve restarted our BT Hub but it has made no difference.

• 
  Kevin Chubb (@swanseagas) reported 36 minutes ago

  It only took @bt_uk 14 days to fix the broadband we pay them to provide. And it lasted a good 9 hours before it stopped working again. We should be grateful really. Incompetence on an industrial scale. Bravo. What a shambles.

• 
  Steve Lees (@measlewolf) reported 40 minutes ago

  @bt_uk my mum is a vulnerable customer and had a new connection on the 1st July and it’s never worked. An engineer was due on the 8th, 14th and today I’ve now been told it’s the 15th and she isn’t able to make it. Every-time I call I have to repeat the same tale. Help.

• 
  BudeBee (@_BudeBee) reported 40 minutes ago

  @bt_uk Terrible service from BT. - No broadband service for 4 days - Broadband speed was less than 10Mbps since I moved in - Not been able to get compensation for either issue

• 
  pete replica (@petereplica) reported 41 minutes ago

  @bt_uk Cut off my phone and net 1 week ago, instead of an upgrade. Got net back this week. Now I don't have a phone no. I can get no response from BT now. Customer of 50 years. Treated like filth. B'band speed 1/2 what is promised. Really appalling treatment.

• 
  Alan Swanson (@Haggisguy) reported 44 minutes ago

  @bt_uk I'm unable to manage my account online due to the recent changes you've made with MFA and needing a uk mobile phone. How do I check on my billing, how do I know what my bill is, and how do I pay it. Tried multiple times calling customer service and nobody has a solution??

• 
  Kate (@ManiacSpaniel) reported 44 minutes ago

  @bt_uk I’m still blocked from my btinternet email weeks later. Your customer care person said someone would call but they didn’t. How can I resolve this? I have important information in that email account and you’ve stopped me accessing it with no warning.

• 
  shullup it worked out (@ClarkeDdmthe1st) reported 48 minutes ago

  Shock @bt_uk has another outage after saying they fixed the issue… I need recommendations for another provider because this contract is getting terminated.

• 
  Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reported 49 minutes ago

  @bt_uk what a useless company this is. They can be as rude as they like to customers. Dreadful company

• 
  nicolas mcmillan (@herbie963) reported 53 minutes ago

  @bt_uk People only resort to X when traditional methods of communication show themselves to be totally inadequate. All routes appear to lead to international call centers who do not understand the issues at hand.

• 
  suewheeler (@brightonline) reported 54 minutes ago

  @shenry1972 @bt_uk That’s not good service and very worrying

• 
  Marc Dyson 🐟🐟🐟 (@markymarc1973) reported 57 minutes ago

  @bt_uk Tremendous work @bt_uk not only have I contacted you on here (and you haven’t even replied or DM’d to my reply), but I also emailed you and got nothing back. So, phone call, twitter feed and email and no comeback from you guys other than to call again. Awful. Goodbye in Oct.

• 
  H (@surkdidat) reported 59 minutes ago

  @bt_uk I have but I am still trying to find out what the actual incident is and why it was down 5 hours yesterday and over 5 hours today

• 
  Justine Clement (@JustClembo) reported 60 minutes ago

  @bt_uk you made my 84yr old parents wait 2wks for an engineer to install WiFi & when he came he told them he couldn’t help & they needed super fast broadband & left. Over the phone you then said ‘there’s none in your area, what a mess we’ve made’ & now it’s another 2wks to wait.