BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 06: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Sheffield, Sutton Coldfield, Middlesbrough, Hackney, Bromley, Birmingham, Manchester, London, Mitcham, Stockport, Ilkeston, Oldham, Glasgow, Preston and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Wi-fi | |
| London |
Internet | |
| Newhaven |
Wi-fi | |
| London |
Internet | |
| Sheffield |
Internet | |
| Sutton Coldfield |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Stevens
(@MikeIStevens) reported
@bt_uk any update on loss of Wi-Fi in Dunfermline, Fife? No service since 4-30pm and no update either
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Al Maplo 🦉
(@Maplo16) reported
@bt_uk Hey my router has packed up again and I nothing in my house can connect to wifi. As a long term customer any chance of getting a replacement hub to replace this knackered old one?
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Mister H
(@misterhdj) reported
@BTCare Internet down. My ISP is sky but they said there's an issue with BTOPENREACH and the exchange or cabinet. Been down all day. Cannot work at all this weekend. @skytv @bt_uk . Please can someone at least call or email me. This is BAD
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rc1985
(@bigbillyhello) reported
@bt_uk Hi David….an estimate of the time of service being reinstated would be helpful to your customers
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Spikeymires
(@spikeymires) reported
@ClaireBegbie @bt_uk Same here Claire. I had sky for 2 years, no problems at all. After a month with @bt_uk 2 big problems.
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CiroH
(@CiroH15) reported
@skytv @SkyHelpTeam @btsport . Struggling with automated robot replies when trying online help. I am looking to find out, I have Sky TV. No BT sport package. Can I watch the Europa League Final on BT sport or is it only via apps?
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Jakey Bacon
(@FifeCrafts) reported
@bt_uk Is having your services down part of your marketing strategy for this? Had no internet all day, every time I check the status page the ETA for it to be fixed goes back 2 hours
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Rhona
(@arrbee54) reported
@bt_uk Friday 13th indeed for those of us in KY12 and KY11. No broadband since late yesterday afternoon. My contract is finishing so this outage of 17 hours and counting, combined with selling BT Sports is the final straw
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K Johnson 💙💛🇺🇦
(@spireflyer) reported
@glv67 @bt_uk Yes i gave up, the website is as poor, clear as mud, errors cropping up, mismatched information when it is correct...duhhhhh frustrated...
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Abz
(@waitabz) reported
@bt_uk why is your wifi so bad actual scam
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Barrie McCourt
(@barriemccourt85) reported
@SimonParker93 @btsport Same issue with me when trying to watch it on catch up. Recording of the live event is fine. This has been happening a lot recently I've noticed. Not good enough @btsport get it sorted.
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rc1985
(@bigbillyhello) reported
@bt_uk No in this scenario it seems there is nothing you can do to help customers other than tell them to wait.
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Mister H
(@misterhdj) reported
@skytv no Internet today and no TV either since Wednesday. What is going on ? UB5 northolt area. I hope you can compensate as I'm paying for a service with NO SERVICE! Internet issue you have fobbed off to @bt_uk I cannot work at all more importantly!!!!!!!!!
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Tina Reynolds
(@tinamreynolds) reported
Thought it'd been resolved but actually it hasn't and @bt_uk have just cut off the TV...over 4 hours on the phone so far and still not working correctly...
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CALLUM STEPHENSON
(@caljsteph) reported
What a day for my WiFi to go down … @bt_uk
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Jordan Stewart
(@__sidthesloth__) reported
@bt_uk My WiFi has been down for 3 hours what is going on
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FaZe Zilchy
(@ZilchyEU) reported
@bt_uk Is there a problem going on at your end? Because the internet has gone out 20+ times tonight and I have noticed other people having other problems too.
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Spikeymires
(@spikeymires) reported
@ClaireBegbie @bt_uk Same here Claire. I had sky for 2 years, no problems at all. After a month with @bt_uk 2 big problems.
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Mister H
(@misterhdj) reported
Anyone else with Internet down in ub5 nortohlt area with @skytv or another broadband provider? @bt_uk ???
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ihatehackney
(@londonayerish) reported
@bt_uk Nothing as I have to wait 4 DAYS so another engineer can fix an outside problem. London is useless for broadband
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Brian
(@_nomorepolitics) reported
Thanks @bt_uk for your quick response to a problem with my Smart Hub. It went down at 10:30pm Thursday rang on a Friday morning and just received my new router that is working perfectly👍🏻👏🏻👏🏻👏🏻
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Eleri Wyn
(@EleriWynDavies) reported
@bt_uk Your service is terrible! Multiple engineers, multiple calls! Each customer service representative not LISTENING and doing what they want! No engineer turning up today after you told us they would! Stayed home ALL day! Absolutely appalled. broadband dropping 400+ times a day!!!!
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We should be angry
(@anger_is_energy) reported
@bt_uk can you provide an update on the broadband outage in Dalgety Bay, Fife (KY11). It has been down for 7.5 hours now.
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David Beveridge
(@beveridge_david) reported
@bt_uk I have to say that all the people I have spoken to on the phone regarding my ongoing issues with the WiFi have been lovely. Although, the internet still doesn't work after six weeks of installation. 🙄
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FaZe Zilchy
(@ZilchyEU) reported
@bt_uk So is there a problem at your end?
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Maisie Roberts
(@mazzz_) reported
@Ofcom Thank you I will log it with you as @bt_uk are making it extremely difficult to resolve my problem
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Hedwig Wendell-Crumb
(@FleabagSilverm1) reported
@bt_uk I worked for the NHS my whole life. I am alone with my husband in a care home with dementia. I told BT over and over I cannot afford this. They are scamming me. Please cut off this contract. I do not want it. I never wanted it.
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stella
(@starlight7674) reported
@bt_uk just wondered what was going on twice my broadband smart hub 2 went green then orange and back blue for no reason wondered if there was a problem it now 12.30 am saturday 14th may
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Andy T
(@atamata) reported
@btsport I've tried to cancel a service and it doesn't appear to be working, can you help?
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Kate Lewis
(@KatieKoo22) reported
Been no data service in my area since 1pm yesterday @EE give me a different reason everytime I manage to through no wifi till Monday and @bt_uk sent me a faulty mini hub. I just wanted a chilled weekend with the kids - I am not going to get it am I