BT (British Telecom) service status: outage reports and connection issues
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (61%)
- Wi-fi (15%)
- E-mail (12%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Southminster, Birmingham, Hackney, Rushden, Chigwell, Sheffield, London, Hammersmith, Northwich, Normanton, Blackburn, Formby, Halifax, Henfield, and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Southminster
|
Internet | 15 minutes ago |
|
Birmingham
|
Internet | 17 minutes ago |
|
Hackney
|
Wi-fi | 31 minutes ago |
|
Rushden
|
Internet | 3 hours ago |
|
Chigwell
|
Internet | 4 hours ago |
|
Sheffield
|
5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Alice (@alpinefaery) reported@bt_uk I have access now, thank you to the nice BT man for helping me! 🙏🏻 And sorry again for losing credit and cutting the poor man off :( I felt so bad!
-
David Jackson (@davidjjackson) reported@bt_uk He offered to put a complaint in, but admitted it wouldnt amount to much. So I said what is the point. Whilst I have had some rubbish service from staff, the problem is @bt_uk itself. How can you sell a service, wth new hardware that is not capable of delivering that service?
-
John Adams (@JohnAdamsEbble) reportedWhat a totally negative experience calling @bt_uk has been. I’ve been trying to cancel an order for a month without success. 12 calls, endlessly on hold listening to appalling music. NO ONE seems able or willing to revert the order. Complaint ref number C10003089417 @Ofcom
-
Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reported@bt_uk what a useless company this is. They can be as rude as they like to customers. Dreadful company
-
Kirsteen Campbell (@KirsteenCampbel) reported@EE having a nightmare with your broadband again! You have been nothing but failed promises! I was moved over from @bt_uk I had no issues with them. How can I find out when my contact is up? Thanks
-
Ramnish Kalsi (@ramnishkalsi) reported@bt_uk you have one of the worst set top boxes ever. Keeps glitching and restarts on its own. I was told it was WiFi issue but connecting via Ethernet plugs that you provided hasn’t fixed it. I am in a contract - what ar my options ? I don’t want to go to the ombudsman (yet).
-
Brad Hobson 🇺🇦 (@alfordbrad) reported@bt_uk over the last 5 days having "Sorry, we can't get your account details at the moment" from both app & web. DM you and am auto directed to using the app, that I can’t log into because of the issue mentioned 😡
-
JAH (@JAH59) reported@bt_uk I want to make a complaint
-
lee davenport (@leedvnprt) reported@bt_uk I can't because the My BT app and online is broken. Just keep ending up on a page that says that you cant access my account and you're working on a fix. It's been like that since around April!
-
Katy Nicholls (@Its_Baby_K) reported@bt_uk my business Wi-Fi is down and the only person who is authorised to talk to you (my manager) is away indefinitely. We need Wi-Fi to function please help.
-
ANDREW HENDERSON (@AHende1006) reported@bt_uk 2 hours and 15 minutes to get my replacement Hub up and running on the phone to you. Crap customer experience @EE .
-
Paul Williams (@DonPauleone1987) reported@bt_uk hi. Hope you’re well. Tried DMing you about an issue with my account but I keep getting an auto response to log in to the app. Part of the issue I’m having is not being able to do that. I’m not calling 150 either. Please can someone reach out. Thanks. Paul.
-
Andy250 (@Ministryofmess) reported@bt_uk can't get in touch with anybody about an Openreach issue. I keep getting text messages saying they are going to cancel our broadband engineer. Looks like a glitch in the system.
-
Danyal Mustafa (@DanyalMustafa) reportedAt least 6 major Internet outages in under 2 weeks. Appalling treatment by your "support staff". I'd like a complaint sent to the CEO Allison Kirkby please. @btbusinesscare
-
Mat Oliver (@CrackedRearView) reported@VodafoneUK Nice to see my full fibre connection has wet itself. Not a hardware issue my end, and I never got a single drop with @bt_uk any works going on local to Elmswell Suffolk? This package isn’t cheap!
-
Michael E (@Michael35427696) reported@bt_uk still no reply to our complaint raised last week on the non arrival of your engineer to install full fibre for the 3rd time. Instead you closed the complaint sayng matter resolved !! Lies ! I am not waiting 30 mins in the phone either to get through to an advisor!
-
Alan Swanson (@Haggisguy) reported@bt_uk So how do i pay my bill? I cannot login to pay it?
-
💙Climatecrisisbeliever🐴🦄❤️ 🔸🌎🔥 (@buzyizzy21) reported@bt_uk I’ve now been without broadband for 23 days, thanks to your incompetence. I’ve had phone call after call assuring me you’ll fix it, texts and emails to say I’m live, yet NOTHING! Sort it out! This is down to YOU! Useless company. 🤬
-
Si (@SimonHealey73) reported@bt_uk Your app doesn’t work, the speed checker is still not working and your bot keeps asking me the same question. I’ve had a fault logged since the 27th and the checker just keeps adding one day to it, with broadband well below guaranteed levels. It’s really poor.
-
erika x (@_erikacx) reported@bt_uk broadband has been down for last 20 mins, the online test isn’t working. Please advise
-
Dr Pauline Nelson (@DrP_Manc) reported@bt_uk your service is SO appalling. Elderly relative who depends on landline without phone line for 5 DAYS and you have totally failed to fix within the promised time. Formal complaint coming. Poor, poor, poor 👎
-
Kate (@ManiacSpaniel) reported@bt_uk I’m still blocked from my btinternet email weeks later. Your customer care person said someone would call but they didn’t. How can I resolve this? I have important information in that email account and you’ve stopped me accessing it with no warning.
-
John (@palacejohn) reported@bt_uk Incorrect. Tried but the same useless system. Finally successful by using option to leave BT. Straight through to a human being, strange how loss of customers is more important than giving good service.
-
DJ Dinamique 🇫🇷 🏴 💙 (@DJDinamique) reported@CarersUK @bt_uk What I don't understand is now @bt_uk are moving people to VOIP (because that's what it is) they still have that idea that you can only have an hour free even though if you hang up at 59 minutes and call again it remains free. It feels like a trap.
-
MARK FISHER (@MARKFIS77921435) reported@bt_uk No point contacting you again you do nothing and don't care you have left a 95 yr old stranded with out a phone for 4 days. Disgraceful service
-
Emma Clarke (@ladyemmaclarke) reported@BT @BTcare @BT_Helpline I have been 9 days without broadband. 90 minute waits every day to speak to guides. 1 openreach appointment. Broadband went down 10 minutes after he left. New appointment made and then cancelled not by me. . I have never experienced service as bad.
-
Ian Robson (@GFX2001) reported@Ofcom @bt_uk I do not understand why it is so difficult to report Nuisance Calls / Hang-ups. You have to complete a very lengthy form for a Call. And each Call you have to re-enter all the details again. And then to get to the "I Am Not Robot" pictures that don't work.
-
Keith Stewart (@lovemymemo) reported@WeAreOpenreach @bt_uk said they can’t turn it on before Monday! Please help!
-
Shakinah (@shakinahx) reported@btbusinesscare This doesn’t help. I need my WiFi on
-
Shoshanah Cohen (@sc2987) reported@bt_uk Don't imply she's just changed her mind. Your staff deliberately bamboozle people. They are told to. Consider this a complaint, and send her a copy of the audio recording (I know you can't send it to me without her permission, but believe me, I will be listening to it).