BT (British Telecom) Outage Report
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Blackburn, Sheffield, London, Ilkeston, Reading, Northampton, Sale, Birmingham, Edinburgh, Wareham, Liverpool, Manchester, Bristol, Basildon and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Sheffield |
Internet | |
| London |
Wi-fi | |
| Ilkeston |
Internet | |
| Reading |
TV | |
| Northampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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KiaRebecca
(@Kia_Who_) reported
@bt_uk I was told to email a person to confirm+ I have. I won’t be held responsible for being told different info. BT have been doing this to me for over a year now. My new service has started today. I was willing to pay 2 bills and a set up fee in one month. That’s how bad BT has got.
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Paul Drury FSyI
(@ChatbackSy) reported
@bt_uk my neighbours telephone is not working. She is an elderly vulnerable person and her emergency assistance system is now not working. I have reported the fault but it’s advising a fix date of the 24th. Is there any assistance you can give?
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vikram curry
(@vikcurry) reported
What’s going on @EE? Been waiting one week for you to fix my @btsport. Why can’t I cast???!!! Told me wait 5 days. Been waiting since Saturday!!! Still not working!!
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strawberrisc
(@strawberrisc) reported
@btbusinesscare @Ofcom @CitizensAdvice BT have just called me. They only see one complaint, not all of them. The phonecall continued to show on my mobile but went totally silent. I held on for another minute but nobody spoke.
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Brian Stephens
(@notMavisagain) reported
@bt_uk Yes thanks. Your service was very good. Though the 'always connected hub' thingy doesn't work immediately I noticed - it took around 15 minutes, which seems odd.
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Hugh Mulcahey
(@HughMulcahey) reported
@OmbudServices please help! @BT_uk and @WeAreOpenreach unable to provide stable broadband. BT insist it is working when it clearly isn’t. BT Tech Advisor was in the house to witness it disappear. Asking £85 for an engineer to check their own service failure. Can’t do my job.
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Jennie
(@imaginanter) reported
@bt_uk Why is it not possible for BT mobile users to access the free WiFi on the London tube network?
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Tasha King
(@TashaLoader) reported
Brilliant service from @SkyHelpTeam with our #skyq and (non-Sky) wifi issue. Called this morning and engineer out within 2 hours, permanent and proper solution completed to sort something that has been ongoing for ages within one hour. Don’t get better than that. Take note @bt_uk
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Paul Walker
(@paul_walker7) reported
@bt_uk I asked you? Why do BT mess up all the time. Don’t worry I can handle your customers service team
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strawberrisc
(@strawberrisc) reported
@btbusinesscare But when the issue is far deeper than just a weak connection there is no care at all.
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Mike Foster
(@MikeFos80837729) reported
@bt_uk It would be gr8 if you could help in anyway happy to pay just don’t need to wait 3mths with no comms from @Plusnet (having a message left o/l when you have no Signal hence need BB is not comms)to be told it’s £250 + than agreed. happy to pm my mobile nos and email)
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Lee
(@Eelselim1) reported
@DalaiPalmerMCR @redams66 @btsport Its public now them posts lad, i have seen it because you have publicly spouted crap so it has that to do with me.
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Lee
(@Eelselim1) reported
@DalaiPalmerMCR @redams66 @btsport Its crap because you have no basis for your opinion.
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Andy Tattersall
(@Andy_Tattersall) reported
@bt_uk I have managed to get someone via the 'leaving us line'. My issue isn't that it's taking ages to sort the fault out (as these things happen) just how you hide telephone and chat options. Imagine an 80-year-old trying to contact you?
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ً
(@LoveTheLag) reported
@TheSnakeDocTV @bt_uk This is why cod sucks
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Brett Sacks
(@brettsacks) reported
@bt_uk Engineer was supposed to show yesterday and did not. I have called to speak to a manager and this is no allowed!? I have 2 months of continuing issues but there's no-one to take responsibility ONLY my money.
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KiaRebecca
(@Kia_Who_) reported
@bt_uk I did! Let you know but no reply!Just take accountability for the miscommunication. Also would be wise to let your customers who don’t have fibre that you won’t be fixing copper lines as apparently there’s A LOT of people with this issue and they’re being messed about.
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Tola Sargeant
(@TolaSargeant) reported
@bt_uk Not at all impressed by home move service - had to cancel order as dates changed & yet you’ve erroneously cut off both landline & broadband & won’t reconnect till 7 Sept! Can nothing be done sooner?!
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Sam Smith-Higgins
(@SamSmithHiggins) reported
@OpenreachHelp @bt_uk @bt_uk ?? Can you clarify what the problem is and who needs to do something?
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BDi Solutions
(@bdi_solutions) reported
@bt_uk what is the email contact for customer services?
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MichelleFlynn| Michilin Fhlionn
(@migormley) reported
@bt_uk How disappointing. I just spent 45 mins trying to place an order. I told advisor at start of convo date I wanted to activate service. Got to almost finalising order to be told I couldn't actually select the date.
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John McCutcheon
(@JMccutc933) reported
@SkySports Why is so much of the German football on the App and not the TV. Never got that with @btsport
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Sam
(@mcintyre22sam) reported
@bigbigrat_ @OSSA350 @btsport Even worse than that, he is **** at penalties.
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Chris
(@thiscrs) reported
@bt_uk hello, are there issues with internet on the Wirral? None of my devices are able to find the internet although the wifi network is still discoverable. Thanks.
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strawberrisc
(@strawberrisc) reported
@btbusinesscare But when the issue is way beyond anything an automated system can help you with there is no way of getting a real human to take any responsibility.
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Andy Tattersall
(@Andy_Tattersall) reported
@bt_uk You say it's easy to speak to an advisor, yet you push customers to a text message service that does not allow me to reply. Every time I have to resort to calling the 'thinking of leaving us' no. and waiting for a reply to look at a fault that has been open for 5 weeks
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scroofus
(@Scroofus) reported
@youfibre @netomniafibre I’ve given up , for the second time this week I’ve had to use my @bt_uk router to replace your service. Constant drop outs and buffering. It’s like having dial up broadband. Numerous calls to customer care and being told your working on it. DH1
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Ian Millin
(@IanMillin2) reported
I cannot believe that @bt_uk disconnecting the communities broadband for the second time in two months after the account being used by someone else. The account is paid by the project so surely they cannot cancel the line when the other person cancels.
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KiaRebecca
(@Kia_Who_) reported
@bt_uk I’ve TRIED to cancel. I’ve asked 3 times and no response. I want my 30 days to start from the date I first asked. Not now I’ve asked publicly
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Serendipity
(@peppercott) reported
A promised call back by 10:15 never came A promised email after a chase call from me never arrived Dad now has no phone line. @bt_uk you are a disgrace