BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Crawley, City of London, Hammersmith, Reading, Portsmouth, Glasgow, Edinburgh, Chichester, Halifax, St Helens, London, Birmingham, Coleford, Islington and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| City of London |
Phone | |
| Hammersmith |
Internet | |
| Reading |
Internet | |
| Portsmouth |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jack McShane
(@JackMcShane1) reported
@jackh1990 @bt_uk Should really give BT credit where it’s due. Kevin / whoever runs the BT admin sorted the £120 an hour after this tweet and cash was with me today. Sadly no sign of Phil down at Sutton. How are you at picking up Christmas trees? @Merton_Council certainly aren’t very good.
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Save the clay pigeon 🇺🇦🚒
(@crispybear1) reported
@bt_uk Sent the fix message but no response after ½ an hour
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Barry Garlow
(@UnbearableBarry) reported
@BAKETHEBEST @btsportfootball @btsport They don’t give a **** about the fans at all
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lc
(@larrycon1967) reported
@bt_uk He never got here but phone and explained all and the Internet was restored about 8.30pm last night
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🇮🇪Jamie 'Frodo' H (@Dorm-Room Dogfights)🇮🇪
(@JamieFrodoMMA) reported
@brehnen_sheehy @MMAMerc99 @btsport 286 will absolutely not be on at stupid o’clock. Doors at 4, fights start at 5. Main card starts at 9pm.
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Kelly
(@kslaverty) reported
@bt_uk why advertise a service that you cannot provide? 5 weeks waiting for fibre to be installed at our property, 2 weeks without internet as we cancelled early with our previous provider to go with you. What you gonna do about it?
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who knows?
(@CPToceans) reported
@btsportrugby @btsport no one has come back to my official complaint lodged for the stormers clermont game lodged on Saturday, what's going on?
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Marie
(@marie3416) reported
@bt_uk I called to cancel my broadband and mobile last Thursday, was told that my account was blocked so needed to unblock by the back office and I would receive an email in the next few days to confirm that my cancellation was taken into account. I haven't received anything yet.
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Lampe Berger UK @SOL
(@LampeCoUk) reported
@bt_uk Would appreciate MASSIVELY if you could install our BT Business line and broadband - as per order and promise! #complaint #escalated #lies
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niceblokephil
(@niceblokephil) reported
@bt_uk I have, my desk top PC is cable connected to the hub which is approx eight feet apart, using a Cat6E Ethernet cable, the result I get is virtually the same, this is after reporting issue today
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Jonathan Evans 🖤💛😺
(@TheGothSpecial1) reported
@FloydTweet Do what I did cancel your tv licence, BTSport and NowTV subscription saving you money and you can still listen to the live games on the radio without a tv licence
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Susie Roberts 💙
(@susiesooze) reported
@bt_uk @bt_uk Good afternoon. I pay my bill by monthly direct debit. My account was in debit on my last quarterly bill so I paid the outstanding amount by bank transfer a few days ago to keep my payments at the same amount. This is still not showing online. Can you help? Thanks
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John Hope
(@beetlebopop) reported
@bt_uk Trouble is, the app doesn't work ! My speed is consistently 75% of my Stay Fast Guarantee but when I click thr 'run more tests link it says 'Error 404 - not found'. Been like that for months ....
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Punkoala
(@Punkoala1) reported
Well update on the Internetgate: been told by @SkyHelpTeam that on their systems @WeAreOpenreach where due to come out today 13:00 - 18:00. Mrs punk has found out from our neighbour who phone @bt_uk it was never today but the 6th Feb. This is beyond a joke now 21 days outage.
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Susie Roberts 💙
(@susiesooze) reported
@bt_uk Good afternoon. I pay my bill by monthly direct debit. My account was in debit on my last quarterly bill so I paid the outstanding amount by bank transfer a few days ago to keep my payments at the same amount. This is still not showing online. Can you help? Thank you
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Ian Robson
(@GFX2001) reported
@bt_uk I am confused why a problem that BT caused which means I have no phone or broadband requires me to wait 72 hours before contacting BT again to start to get this resolved? Some rubbish able the status of an account can't be changed for 72 hours after previous charge?
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lc
(@larrycon1967) reported
@bt_uk Thanks yea it was an issue outside with about 200 customers
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Jen samuel
(@Jensamuel2) reported
@bt_uk No, not sorted at all. A patronizing employee is telling me all the wrong details even though I paid my bill. I’m a new customer, nice treatment.
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Save the clay pigeon 🇺🇦🚒
(@crispybear1) reported
@bt_uk are there any issues in the Aultbea area,our landlines has not been working since just after 9am today,there is a constant beeping on the line.
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Amy
(@AmyKNewport) reported
@bt_uk But that doesn't help now?? The internet has been down all day.
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Amy
(@AmyKNewport) reported
@bt_uk If the internet is down will you pay for the mobile data that has to be used? The football is on...
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Robert Adam Steele
(@Robbo171) reported
@bt_uk are there any internet problems @ST15 0SH? We are experiencing drops!
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Zak Hussain
(@zakh1) reported
@bt_uk Still no internet after 15 days, 4 engineer visits, 3 BT hubs and countless calls to “Technical” support saying to reset the modem. #poorservice should’ve gone with @virginmedia
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kim harris
(@kimbers00) reported
@bt_uk Absolute crap. Been months and months of crap service
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Sel's Back to Slay💜
(@usmanselen) reported
@TheEnemiesPE3 because its by BTSport not WWE. WWE would never do it xd.
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Jen samuel
(@Jensamuel2) reported
@bt_uk You guys didn’t help. All all. Just patronizing. Honestly please choose any other broadband. I recommend #Orangebroadband not #btbroadband
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Daniel Gilbert
(@DanielG44912793) reported
@bt_uk hi BT can you please help - ongoing FTTP problems, openreach seem to think i need fibre fitted, its already all fitted. your team can't seem to tell them this - just need it activated. i can give ONT number and address. been given an install a month away...
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Thomas Brown
(@fhh82) reported
@bt_uk At this still goes on after cutting me off an hour and half on the phone raising a complaint. Signing up as a new customer. BT still charge me the full amount of my old bill. Although apparently I’m no longer a customer. #useless
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Paul Murray
(@RealPaulMurray) reported
@bt_uk hi, how do I cancel BT Sport?
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kim harris
(@kimbers00) reported
@bt_uk what's going on. My Internet is always crap but tonight it's non existent, not even your website Is working