BT (British Telecom) Outage

@bt_uk your service is best described as embarrassing

@btsport @ethanamp26 Fix your damn app, I can’t watch one ufc fight without it saying “there’s a problem”

About time @bt_uk got off their arse and addressed this miss sold product as it needs sorting sharpish! Business connections and company promises down the drain £££ with us now at your door publicly. We’re in SE7 London - please act fast

@bt_uk do not trust anything that BT portraying that their business is. They do not care about you as a customer. They will deceive you with false promises, no one will take ownership of your issues with their services and they play game bureaucracy game and waste your time!

@bt_uk Hi, it’s back on. Whatever it was, it seems it was somewhere else on your network

@UKFilmNerd @ThatNerdWill @bt_uk I’ll bet! Think we’ve had one quick one, like for 2 or 3 minutes, not too bad.

@bt_uk The BT engineer who installed everything didn’t leave enough cable to reach the tv directly . So I’ve no idea how to fix this at all . The issue is still happening

@bt_uk Thanks Gareth - I did that old-fashioned thing of logging out, shutting down and re-starting everything... it seems to have worked :-)

@bt_uk Is there any way you could send me a new ONT? It is quite an old one and it was very hot when I went to check everything. It might be that it’s just died? It would save an engineer visit if that’s the problem; I can swap them easily enough

@bt_uk I figured out how to do it online and I’ve booked an engineer for Monday. Wouldn’t surprise me if this is a wider issue. Can you test other lines in the area?

@bt_uk are you suffering technical problems? Our internet connection went off about half an hour ago. London SE4. We have FTTH

@bt_uk There's no option to report about bad traffic management on their roadworks.

@bt_uk @SkyUK hello! Are there any problems with the internet in the WS10 area of Wednesbury? It looks like there BT have dug up the end of my road, have you broken something lol?

@bt_uk I know this now as this is what I was told on the phone, obviously it's our fault we were given wrong information &we can pay extra money to right this. Not interested in that now. Currently figuring out if it's worth staying with you as the customer service is clearly not good.

@bt_uk Yes. The engineer also said this was likely with the placement of the hub being where thwt wanted it but it would be fine as BT would provide us with boosters, he suggested we'd need 2 for the house. Phoned today to find that this was not correct information. Just bad service

@bt_uk Twice... and the problems not resolved. Get a grip and sort it out. It's hard running online business's without broadband....

@bt_uk terrible customer service again and we've only been with you for two weeks.. Engineer finally gets us connected but won't get the hub where we needed it (Central) but assures us it's ok as BT will just give you a booster (you'll need two). Lo and behold you will not!!

@stripeybea @KiteySarah @bt_uk I'd do same if we didn't live in signal blackspot!!

@_jo_ @bt_uk I wish I’d just stopped bt that day 2 weeks ago. I’ve never gone through anything so bad with a service provider.

@bt_uk u guys said you will call me about my internet broadband and u haven’t u said 24 to48 hours and u guys haven’t called me u guys haven’t connected my internet broadband only my house phone please help haven’t had wifi for 4 days now ???

@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish

@RosyPosy_kitteh @bt_uk What on earth have @bt_uk been up to Rosy? If there's anything I can do to help please let me.

@RosyPosy_kitteh @bt_uk Shocking #customerservice by such a huge corporation. Come on #BT is this how you treat your vulnerable customers?!

@BTCare Yeah, got the email that it's due to go digital next week which would explain why its not working

@bt_uk Thanks, also the landline keeps ringing, I think it's you guys trying to fix it as no-one else rings it, I'm guessing this will stop at a decent time

@RosyPosy_kitteh @bt_uk This is so so awful! I’m so sorry you’ve been out through this and it’s risking your health and safety x

@virginmedia Whenever i've worked with @TalkTalk or @bt_uk they went above and beyond when the mistake was on their end opposed to making the customer suffer.

@bt_uk Why are you implying that your wired network is unreliable?

@bt_uk your bot has identified a problem, no engineer until monday but no-one will be in? Also says mini hub on its way and will be here tomorrow however no-one will be in so how do we receive it?

@BTCare can someone help. your bot has identified a problem but now saying an engineer on Monday there will be no-one in and no internet until Monday isn't acceptable