BT (British Telecom) service status: outage reports and connection issues
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Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (62%)
- Wi-fi (14%)
- E-mail (12%)
- Total Blackout (6%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, London, Normanton, Reading, Islington, Crawley, Slough, Dundee, Manchester, Braintree, Milton Keynes, Hammersmith, Hounslow, Hackney, and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax
|
Internet | 2 minutes ago |
|
Birmingham
|
Total Blackout | 36 minutes ago |
|
Birmingham
|
Internet | 36 minutes ago |
|
London
|
Internet | 56 minutes ago |
|
Normanton
|
Internet | 3 hours ago |
|
London
|
Wi-fi | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kristen Covo (@kcovophoto) reported@bt_uk Your engineer came on Tuesday but couldn’t fix the problem as I needed a new router - which for some reason he didn’t have. A new one was ordered but now 2 days later no sign of it! What kind of service is that?
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BudeBee (@_BudeBee) reported@bt_uk Terrible service from BT. - No broadband service for 4 days - Broadband speed was less than 10Mbps since I moved in - Not been able to get compensation for either issue
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Lou Skunt (@Bubbler_Ranx) reported@bt_uk I've been on the fuckarse internet for 30 bludclart years. I don't need my ******* hand held. This **** is not important.
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mungo's mouthpiece (@MungoMouthpiece) reported@bt_uk Never mind my 'feelings', what about the threats & illegality? 'Reaching out' to a team that can only parrot the official narrative won't help. It's the ones at the top that need to have their dictatorial mentality reined in. I reiterate; it's ILLEGAL!
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northern monkey (@StephenR27465) reported@bt_uk After spending 5 minutes on your automated system I’ve given up, let’s hope someone sues you and may be your service will improve.
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Nathan (@nathanrob__) reported@bt_uk I would like to make a complaint regarding a visit by OpenReach today regarding the free full fibre upgrade? I cannot locate a email or get any luck with the chat bot. Please can I have some assistance 😌
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(((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported@bt_uk I had a long conversation with @bt_uk the other day. I was told to wait til the new residents have taken over on the 28th after which I’ll receive a final bill. Why are you charging twice for this service for 7 months. I’m astounded it’s even legal. And why take payment before?
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trevor rhodes (@trevjrho) reported@bt_uk The many BT "guides" I've spoken to have been pleasant and tried to help but are constrained by a system that frankly doesn't work in customers interests. Particularly so in the case of older customers.
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Karla (@SaffyBun) reported@bt_uk Hello, I can only find phone numbers to contact customer services. I cannot call, I need written communication. How can I contact someone in writing about TV? It's ridiculous how difficult it's become to manage my account online now.
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Giles Shaxted (@gilesshaxted) reported@bt_uk I appreciate the response. After three phone calls from your loyalty team or whatever they called themselves. I ended up switching to sky. You should genuinely treat your loyal customers better than the new ones. It's not okay.
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Kristen Covo (@kcovophoto) reported@bt_uk Not to mention I now have the inconvenience of having to post back your faulty product from a post office (are there any left in London?) Instead of your engineer just taking it. Why do I as a customer have to work for you?
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TobyBailey - will follow back (@bailey_toby) reported@Steve__Paxton When I call my bank @firstdirect a person answers the phone. A person that wants to help me. They have a very swift verification process. And my calls usually take a maximum of 1-2 minutes. Love it. But then there are times I have to call @bt_uk …. Or Thames water. FML!!!
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David Wisdom (@Davewizzo1) reported@bt_uk TF3 area no internet once again! @WeAreOpenreach say to speak to you! Non stop for 3 weeks Telford town centre internet line is down once again! Please someone sort it out.. stop blaming each other
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GerryC🏇🏾 (@Epsom1780) reported@bt_uk I don’t have an account with BT though, I’m with Sky, but they’re not updating, and it’s Openreach that are supposedly fixing this problem and then updating Sky! So I need to contact Openreach!
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Not Now Dave (@not_now_dave) reportedMy broadband service is up soon and was possibly looking at leaving my current provider. Now @bt_uk, @EE and @Plusnet have now added a setup fees they can do one
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Simboman 🇬🇧 🇺🇦 (@simboman) reported@Walesguy2 @bt_uk BT can't fix this. Many customers have had this problem, I'm one of them. They hope you will give up.
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🏴🫡 🇬🇧 (@glasgoRFC1872) reported@bt_uk can’t access my account either by app or website. Called customer services 5/6 times still not working .
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Will (@Willtheman15) reported@bt_uk your home hub for us went down at 10pm still down, down detector shows an outage yet literally no communication All the support pages are also saying down for maintenance, what is going on
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Josh (@_JoshDenham) reported@bt_uk So the service is down according to the website, but nothing anywhere before logging into my account, or yourselves here, acknowledged that beforehand. When can I expect my access to the broadband to be back?
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Kerry Sumner (@MinsterStudios) reported@bt_uk very disappointed that no one has been in touch regarding my complaint or actioned anything at all. The executive team were supposed to get back to me yesterday
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Sem Essessi (@SemiEssessi) reported@bt_uk why do you keep calling my business partner whose phone number was never part of this account? why are you so awful? i can tell from the first word of your customer service automated broken that you are screwing up your business. a few more words and its even worse.
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Karen: “I identify as a Goddess 👑” Totes Bonafido (@ladylittler) reported@bt_uk I still need my mobile to be able to do this! The system won’t let me in on our login: saying incorrect when we know it isn’t. An update would be nice
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namecantbebrank (@alreetson) reported@bt_uk She's paying money for this service that she is not getting, do you understand this? That has been ceased without warning of this one line per property policy that was never communicated. What the hell would you do if you encountered similar in your life?
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Mat Oliver (@CrackedRearView) reported@VodafoneUK Nice to see my full fibre connection has wet itself. Not a hardware issue my end, and I never got a single drop with @bt_uk any works going on local to Elmswell Suffolk? This package isn’t cheap!
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Sem Essessi (@SemiEssessi) reported@bt_uk someone has usurped your service providing to me and you dealt with it using poor communication with insufficient information for anything to be done.... i shouldnt have to spend 4-8 hours each month ensuring you did your job. a job which btw i did in my 20s without mistakes.
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Giselle Brannan (@g15elb) reported@btbusinesscare why can I not get to speak to anyone at BT Business Local in Lincoln? The system keeps not putting me thru & then saying theirs a fault? Given I have an ongoing complaint & still no solution is this deliberate?
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Kev Kirk (@kevkirk76) reported@btbusinesscare why am I STILL being billed when our service ended 17/7 and we’ve paid the final bill. Now being billed for another month. Your billing department manage to ***** up every time we’ve used BT.
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andrealenehan (@tilly4071) reported@bt_uk wow BT - when are you going to learn that supporting loyal customers is just as important as getting new ones. 30 years with BT internet/broadband, paying bills every month means nothing except I have to pay £30 more than a new customer. Account now cancelled!
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Karla (@SaffyBun) reported@bt_uk Thank you. I'd done this, but everything says to call. I am not deaf, so cannot use that facility. Why can't we cancel things from our app? Shouldn't need to ring anyone, it should all be manageable from the app. Please give me an email to help with this matter.
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Kerry Sumner (@MinsterStudios) reported@bt_uk Yes I have done and I’ve rang you. Also rang twice previously before installation. Still sending my personal information to an ex partner not to mention I cannot access a god damn thing to do with MY account