BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Normanton, Birmingham, Croydon, Skelmersdale, Uxbridge, London, Blackburn, Chippenham, Bury St Edmunds, Bristol, High Wycombe, Hackney, Milton Keynes, Manchester and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
Internet | |
| Birmingham |
Wi-fi | |
| Croydon |
Internet | |
| Skelmersdale |
Internet | |
| Uxbridge |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Pilsworth
(@JKPilsworth) reported
@bt_uk Still a problem with no known faults. TV is hardwired to router. You owe me money.
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James D Muir
(@JamesDMuir) reported
@bt_uk just wondering if you have any known issues in the IP17 area? All of my devices are unable to connect to the internet. I’m using 4G on my phone.
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ilatic
(@ilatlc) reported
@NoahreyliCustom @bt_uk my wifi keeps cutting out every 20 minutes please help
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Matt Abrams
(@MattJAbrams) reported
@bt_uk 1/2 Hi Dee This issue isn't surrounding the flatmates move; that was already confirmed and agreed; there is no issue in this regard. The frustration is surrounding your colleague who cancelled my account without my say so, in order for an earlier activation date which resulted in
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Stacey (Lola)
(@Stacey41256907) reported
@bt_uk Such awful service from you you. From signing up to still waiting for my internet to go live. 2nd day of no internet, which is **** for someone who WFH and all I get please wait another 24hrs.. WTF
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DireravenDenial
(@DireravenDenial) reported
@bt_uk Are all your technical support people on Broadband or Fibre always so rude and condescending to customers who have issues with games not working properly. And are they trained to talk back and talk down to a customer? Please explain how that works!
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Lorna Edridge
(@lornaedridge80) reported
@bt_uk I am supposed to have an open reach engineer come out today between 8-1 still not turned up and been advised they have marked the job as completed .... 4th time this has happened ...... terrible service!!!!
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grahamtebbutt
(@grahamtebbutt) reported
@btbusinesscare Can someone ring me today with an update please? Or could @OpenreachHelp help directly? The openreach staff understand what needs doing but somehow that message doesn’t get back to BT????
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AlanPartridgeAhHaa
(@alansbathtime) reported
@bt_uk I live in a FULL coverage of Data and Phone Call postcode according to BT's own web check site yet have never seen more than one bar on my phone and quite often slip to 3G. The term' false advertising' springs to mind
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Sandra Clinton
(@SJC_74) reported
@BTCare I pay for super fast broadband so an NHS worker can wfh. Needed a replacement hub after just a few months. Sent old one back 2 days later. Post office have lost it so now I pay 50 fine because I can’t find the receipt. Would hope for better support in a pandemic!
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Robin Hawkes
(@robhawkes) reported
@tomchadwin @btbusinesscare It's so bad; how do they not realise that it's dodgy and encourages people to be lax with personal info 😩
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lee
(@surferlee1) reported
@bt_uk how about removing the line rental charge, as your swapping most people to internet based phone now, and you dont need to maintain the copper service ?
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Ian Borlase
(@IBorlase) reported
Absolutely fuming. Intermittent WiFi for over 3 weeks, 2day no service for over 2 hours, to be told by @virginmedia it could take another 3 weeks to fix. No offer of compensation. Now moving to @bt_uk
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Stacey (Lola)
(@Stacey41256907) reported
@bt_uk Last text was yesterday asking me to rate my service from you lol
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Danny
(@SolidusSnake95) reported
@bt_uk It's now resolved, hours after it went down though. The service needs to be improved.
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Mohamed Ridha Hamid
(@mohamed_ridha) reported
@bt_uk Are you having problems in the HA2 area? for the last 3 days I am getting intermittent connectivity issues.
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Hugo Soul
(@hugosoul) reported
@bt_uk Hi there, my poor vulnerable mum has been left without phone or internet for a week after BT a) didn’t attend an installation appointment, b) didn’t send equipment before a rescheduled appointment. Can you help?
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Starzi
(@StarziBear) reported
. @SkyHelpTeam we’ve been without internet since the 17th June. When we call we’ve been told it keeps passing up to complex team but there have been no updates from them. Also been told it was an issue with @bt_uk openreach but no time line as to how or when this will be fixed
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Richard Leslie Lewis 💙theNHS
(@Lazlovictor) reported
@BTCare trying to log in to the BT site but it just keeps bouncing me back to the login page. #bt
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Lorna Edridge
(@lornaedridge80) reported
@bt_uk Sky customer
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Da Hood International
(@DaHoodInternat1) reported
@bt_uk I don't hate them because they're black, I hate them because they're bad.
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Geek
(@geekjamesh) reported
@keesie_kee @bt_uk @OpenreachHelp Biggest issue with the split means they can blame each other! Monopolies = bad, pseudo competition = worse!
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mark gardner
(@markmgardner) reported
@bt_uk I am shocked you have sent a bill for what is a shameful service. You should be paying me out of embarrassment!
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Jenn
(@Jenn_Fairclough) reported
@bt_uk Having a nightmare with service from BT. No landline or broadband for nearly 5 wks. Case keeps being closed, despite acknowledgment of a fault. Ringing call centre 3/4 a wk. Engineers have missed 5 appts now. Poor communication. Not sure how to get this resolved now.
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Ashley Baker
(@AshleyBaker83) reported
@bt_uk I am supposed to be joining Vodafone but they cancelled my contract and didn’t before telling me, I have submitted my order again but they can’t install until 23rd July. If BT can do it sooner I’ll cancel Vodafone and go with you
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Sands Boutique
(@sandsofcornwall) reported
@btbusinesscare @BTBusiness disgusting service still no phone after 2 months. Business being forced to close by BT incompetence BT22247F4T4 #poorservice #btbusiness
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Karen Moore
(@kaloumo) reported
@bt_uk hey, my mum and dad have two of you BT HD voice phones. They stopped working yesterday but things were fixed this morning - however, they’ve lost all their contacts. Is there anyway to get them back? Will this happen every time they go down?
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Kate Tiley
(@smithykls) reported
@bt_uk my parents have used your home services and mobile services for many years. My mother has sadly just passed away, yet you charge my dad £30 to cancel her mobile line. Where’s the compassion?!
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E & S Computers
(@enscomputers) reported
@bt_uk But why are people still getting scam calls from India, where they knew, in the latest instance, that the customer had upgraded to Fibre Broadband, their DOB, bill amount... when the customer called BT to complain the call was answered in India.
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Richard Robinson
(@Iamcosmicsoup) reported
@bt_uk So what your saying I will have to cancel my order so you will then be able to arrange to move my master socket.