BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Hackney, London, Hammersmith, Redhill, Alton, Birmingham, Royal Tunbridge Wells, Liverpool, Croydon, Preston, Teignmouth, Tower Hamlets, Bridgend, Newton Abbot and Burntwood.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Redhill |
Internet | |
| London |
||
| Alton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Price
(@Nayte_Price) reported
What takes @btsport sooo god damn long to upload football highlights??
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GristoMill
(@GristoMill) reported
Yet again @bt_uk 4G Assure did not work when my broadband just went down.
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A Guy Who Used To Make Pi
(@kierannnnnnJ) reported
@bt_uk Yeah but the best they could off was a 4G hub in an area with terrible signal and no phone line for 5 days, which my partner needs to work
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Leoni McGrath
(@LeoniMcGrath) reported
@BTCare please can someone explain why I am with @plusnethelp but new property purchasers have authorised you to take over my line. I still own this property and no completion date is known. HELP. Data protection and human rights
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A Guy Who Used To Make Pi
(@kierannnnnnJ) reported
@bt_uk The one save point for BT is the support people dealing with me have actually tried to be helpful. Still not sure why it takes 12 weeks for you to get someone to install a cable for the broadband I actually ordered in the first place.
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Joe Evans
(@Joegt15) reported
@bt_uk Saying there is no issues when there is
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Ben Maitland
(@MaitlandBen) reported
@bt_uk We are still waiting for this situation to be resolved. Yesterday we were assigned a case manager to address this issue but they promised to call us back and never did. In the meantime another day of being unable to work and another 3 wasted hours on calls to @bt_uk
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Scarficus 🌹
(@scarficus) reported
@bt_uk No it's fibre 2 I think. I think it might be an issue with the phone number, which was supposed to transfer from talk talk
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Scarficus 🌹
(@scarficus) reported
@bt_uk hi, I wonder if you can tell me why my Internet is down and you seem to have forgotten me as a customer?
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David Hylden
(@DavidHylden) reported
@btbusinesscare @BTBusiness @BT without doubt you have the worst customer service I have ever experienced. I have spoken to lots of your lovely colleagues and feel like I should be on the payroll with the amount of time wasted since Sept 16th yet still my issue isn't sorted! FFS
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Paul Pickford
(@picky1978) reported
@GaryLineker @ManUtd @btsport Change your staff BT they are crap 👍🏻
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Paul Maskew
(@IamLogoPaul) reported
@LittleDanKMT @btsport they would have to pay me to watch that **** mate
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⭐️⭐️⭐️⭐️⭐️⭐️
(@dave121260) reported
@bt_uk Ye I was on the phone with someone in customer service about 4 weeks ago and tried everything
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🏴Kirsty🏴
(@KirkyKartoonz) reported
Yo @BTCare it's fair to say your Internet is appallingly bad. Should be getting fibre speeds but some nights we are lucky to have a stable connection and 1mb download. 👎
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Oliver Witney
(@theowitney) reported
@bt_uk Well it still doesn't work and @OpenreachHelp aren't coming til next week. So unless you can hurry them up or get them to resolve the issue permanently, nope.
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Sonny ⚓️
(@sonnybyng) reported
from
Havant, England
@bt_uk Yeah sort the internet out at PO1 it’s absolute garbage
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Ian Tasker
(@ianwtasker) reported
@matt40k Yes on a hardwire connection, ~56mb on multiple WiFi connections. Wish @bt_uk would offer Halo 1 without a telephone service as that would save a fortune. Haven't had a landline telephone plugged in for over 2 years.
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pavchahal
(@pavchahal) reported
@GaryLineker @ManUtd @btsport Hmmm, Gary did you just predict exactly what happened in the 2 halves?! Great / Awful 🤔
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Tony Masters
(@tonychamasters) reported
@GaryLineker @ManUtd @btsport You never did follow this up Gary?
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Amy Scurr
(@AmyScurr) reported
@bt_uk my service is due to go live tomorrow but I haven’t received my router yet. Can my start date be delayed? I won’t be able to work if I don’t have internet!!
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Matt Smith
(@matt40k) reported
from
Ipswich District, England
@ianwtasker @bt_uk Yer, prob with a copper service
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Oliver Witney
(@theowitney) reported
@bt_uk Yep unfortunately seems to be. Lots of our neighbours have similar issues regularly as well. I have my mini hub so internet is fine for now, but it is a hassle constantly having to raise issues.
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natasha
(@natasha_b14) reported
So since June @btbusinesscare @BTBusiness you failed to provide me my service I paid for. Never return my calls No credits as promised for 3 lines I pay for but don’t use. No phone calls to rectify. So very bad please just sort this out!
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⭐️⭐️⭐️⭐️⭐️⭐️
(@dave121260) reported
@bt_uk Nope still nothing, I’d like it sorting as I’m paying for a service I’m not receiving, otherwise I won’t to cancel it please
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Jane Williams GPN, Dip moduleAsthma Dip moduleCOPD
(@jane_will61) reported
@bt_uk Yes my husband did it on the 20th and got reply saying fault submitted to engineers & will receive estimated fix time within 48 hours. Heard nothing since & phone still not working
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Kit Hawkins
(@kit_hawkins) reported
@jacobholland21 @btsport which platform were you watching on and what was the problem?
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Debbie
(@MissBambi84) reported
So yet again, @btsport have not honoured what they promised. No compensation in our bank still meaning yet ANOTHER phone call needed. Why is it larger/corporate companies have the worst customer services, yet have the most money?! 🤔🤬
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Patrick
(@Plambey) reported
@bt_uk Thanks Lesley. I’m trying to understand if the above BT owned IP address is one you return in DNS resolution as a result of user having web protect or similar enabled.
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NardDog/rh 🅴
(@rh_aifcb) reported
@joe_weller_ @btsport Lol wtf
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Mathu Tee
(@missmathu) reported
@bt_uk worst broadband ever!! Internet doesn’t work/too slow and can’t watch @btsportfootball because the box we were given doesn’t even connect. Used the wire and my baby tripped over!!#dontusebt #worstinternetprovider