BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (7%)
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E-mail (7%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Wandsworth, London, Taunton, Blackburn, Birmingham, Plymouth, Harrow, Arlesey, Stockport, Newport, Ayr, Manchester, Tamworth, Watford and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Wandsworth |
Internet | |
| London |
Internet | |
| Taunton |
||
| Blackburn |
||
| Birmingham |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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🌹 Cinnamon Apple
(@HRHAbisolaa) reported
My internet being down is so frustrating as I have so much work to do 😫 @bt_uk
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wikallen
(@wikallen) reported
@sadaplays @bt_uk Sounds like their customer service reps need to shut up and listen. At this point, I am surprised you still have a connection. But then again, you are probably still paying for two.
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Jake Lambert
(@LittleLostLad) reported
@bt_uk Hi. My BT account stopped letting me login. Someone offered me 6 months free as it was a mistake but I still can’t login so I can’t log an issue. 😭
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Alan Jackson
(@AlanIvinghoe) reported
Hi @bt_uk. Please would you let me have your customer services' email address? I can't find it on your website.
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Kien Tan
(@kien1974) reported
@AlanIvinghoe @BritishTelecom @bt_uk They seem to be replying to queries about specific problems, so maybe try that?
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Alan Jackson
(@AlanIvinghoe) reported
@kien1974 @BritishTelecom @bt_uk Thanks. I did ask (nicely!) for their customer services' email address, and have had no reply so far. The matter I want to check with them is too long to set out in a tweet! I'll try again - it may have disappeared somewhere in the ether, though that seems unlikely.
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Scott Parkinson
(@ScottParko) reported
@bt_uk finally a query and not a complaint. I can’t seem to split between 2.4GHz and 5GHz so I’ve got devices on 2.4 that I want on 5 and vice versa, can you help?
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Mike. Stay at home. 3.5% 💙 🐝 🏳️🌈 🇪🇺 🖤
(@mikecornes) reported
@bt_uk I ran the phone line tests as suggested, got an engineer visit booked, he came yesterday and swapped the socket box for a new one. No issues since. Thanks
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Cal
(@callanryan_) reported
@bt_uk Hi BT, the last 2 times I’ve called through your advisers have been useless and when I said that I’d like to raise a complaint with Liam from the billing team, he told me that he’s not the person that deals with complaints and put me back to the switchboard
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Ethan
(@EthanBailes123) reported
@bt_uk I have just started a mobile contract with you that included access to the BT sport app. However it won't let me sign in using my BT ID.
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K.Jun.uba.Jr💙
(@PrimaryMike) reported
@bt_uk hello, appreciate things must be tough but I have had issues since last year and my complaint is just not being looked at (closed once with no response and then reopened in January). Meanwhile only the phone is working as expected I.e. tv and broadband not working
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No confirmed name
(@184219) reported
@TheDogFix @bt_uk find the call in your phone and send them the screenshot showing date and how long you spoke for. Had a similar incident with the insurance company claiming they hadn't said something.
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Karen Fenn
(@karengfenn) reported
So @bt_uk fires up our home broadband on Tuesday...then the landline crashes...and it will take a week to fix? 😤😡..Is this what you call #custserv ? @kylefenn
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thomas
(@kid_smoke) reported
@bt_uk hi. Our Internet has dropped out multiple times today already. Status page says our area is fine, but there's clearly an issue. Please can you help?
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D m Reid
(@dmcreid1) reported
@bt_uk internet outage AGAIN in Marylebone! Bbs response leaves a lot to be desired, 'you are locked into a contract, so nothing you can do! Their adverts make them a laughing stock, why would anyone change when they have such awful customer service. Arrogant!
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Sam tincknell
(@Tinkers24) reported
@bt_uk I believe they closed our complaint so I shouldn’t imagine so. We work from home so it’s becoming a big problem
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John Crabtree
(@jocra14) reported
from
Clevedon, England
@Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.
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Sam tincknell
(@Tinkers24) reported
Absolutely sick to death of the shocking @bt_uk WiFi - drops all the time and can’t even get signal in my kitchen!!! Had 3 engineers out and still terrible 😡
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ViewFromHere
(@_ViewFromHere) reported
@bt_uk I don't really think a DM is gong to fix this is it? I've STILL had zero contact from an engineer or BT as a whole. No mail, no call, no update in the BT App regarding my order. I'm having to contact you and you arranged the appointment 🙄 utterly proposterous situation. Poor...
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Dave Malkin
(@dav3ma1kin) reported
@bt_uk I have an issue with the hybrid connect box showing red solid bars (no sim, when there is one in) both live chat and telephone are not listening to the issue. Please help
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Terry
(@terrmurp) reported
Anyone thinking of @bt_uk broadband / hybrid connect, don’t bother. Equipment came but wouldn’t connect. Despite 2 hours on phone and 6 ‘experts’ later, no one had a clue what to do. So contract cancelled before it even started. Back to @VodafoneUK where I’ve had no problems
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David Fox
(@LuciferShot) reported
@bt_uk The job should have been 'assigned' weeks ago - There should be engineers (plural) on site putting up a new telegraph pole with a clear and informed timeline for full resoration of service.
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Pete & Penny
(@cruncher1803) reported
@TheDogFix @bt_uk I had so many issues with BT and their price increases. Half the time they don’t understand or want to understand your problem. Now changed to Vodafone and really pleased.
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John Crabtree
(@jocra14) reported
from
Clevedon, England
@Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated
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Trevor King
(@trevorkingmedia) reported
@bt_uk Having problems with BT internet down time every day. I can show logs with three minutes downtime about 4 times per day. Can you assist please?
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Katie FriendlyFaces
(@katiieking) reported
@BT_UK Internet currently cutting out 4/5 times a day - can we get someone out ASAP to fix this?
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jennavieve skilbeck
(@j3nnavieve) reported
@bt_uk can you send me another pre paid envelope please? The first one never arrived!
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JackShorey
(@Jackshorey) reported
@bt_uk WHY DO YOU SCAM US SO HARD PAY LOADS A MONTH TO GET 13 DOWN AND 2 UP
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OneRandomDolly
(@OneRandomDolly) reported
So sorry for the lack of streams guys .. issues with @bt_uk are constant and I cant maintain a connection for longer than a couple of minutes.
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Alan Jackson
(@AlanIvinghoe) reported
@kien1974 @BritishTelecom @bt_uk In my experience, most companies have a customer services email address on their websites, or provide an online form. I'll check to see if their DMs are open; but in any event, they could have replied with a request to DM, if they really don't want their customers to email them.