BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Cardiff, Manchester, London, Swindon, Glasgow, Nottingham, Caerphilly, Motherwell, Barnet, Hackney, Bristol, Sherborne, Tranent and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Cardiff |
Wi-fi | |
| Manchester |
Wi-fi | |
| London |
Wi-fi | |
| Swindon |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@sjholland87) reported
@bt_uk vc011 error when using the bt sport app on my roku. Not location problem as people keep saying, Internet is fine. Any ideas?
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carol
(@StapletonCarol) reported
@bt_uk Disgraceful that my 91 yr old mother has had her service disconnected since 21 Sept 2022 due to BT and Open Reach inefficiencies. Spent hours on my telephone trying to rectify to no avail.
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Fraser Graham
(@VHighSpirits) reported
@bt_uk I would like help. I move into a new house on Thursday. @BarrattHomes have said they requested you to process our Internet, BT said last night after an hour on the phone that they hadn't received it. So someone is lying?
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BigD1985
(@D1985Big) reported
@btsport sort it out. The app is ******* ****. Keeps cutting out. 😡
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Shaun
(@buggasauras) reported
@btsport any chance of your App working lads? Pay £25 to watch Champs league and the ****** won’t work. Pathetic service
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Papie Ray👨🏽🍼💥🎓✂️🇳🇬🇧🇯🇦🇪🇷🇼🇬🇧
(@OlaoluwaKash) reported
@bt_uk I would have love to recommend but I’ve been experiencing poor Internet connection for the past 2days now and yet, nothing has changed or like there’s going to be any changes.
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DC
(@Mrdc110) reported
@btsportfootball @btsport BT sport channel 5 quality is pretty poor and drops out from time to time. Anything you can do?
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Hamzeh Al Gaaod - حمزة الكعود
(@GaoodH) reported
@UtdPedro @btsport Same exact problem
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@it
(@calumg) reported
@btsport your app is ****. Totally ruining my night. Stop start stop start. Utter shite.
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Annette Rhodes
(@AnnetteARhodes) reported
@btsportfootball @btsport Really disappointed in the extremely poor picture quality tonight on City game. Buffering also an issue. Have given up watching
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Dean Proctor
(@DProctor1) reported
@btsport have to have the worst pundits/commentators there is. Can never bare listening to steve mcmanaman or that other clown robbie savage! Two 🎈
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Jamie Martin
(@jamster86vdv) reported
@LMEvans95 @btsport They’ll not reply to you they just pretend it ain’t happening, their service is pathetic joke company
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Zakari Trentham
(@ZakariTrentham) reported
@btsportfootball @btsport Why is your sound always so poor on football games. The sound is breaking up on Dortmund v Man City
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Robert Taylor
(@RuntTheGooner) reported
My app seems to be running ok now thank **** @btsport
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Aizenay
(@Aizenay95) reported
Shockingly bad service from @btsport constantly crashing.
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The_Dark_One
(@TheDark02946648) reported
@LFCStevoLFC @btsport Initially yes even with 100MB. Restarted Firestick and no issue. If only I could buffer Steve McManananaman and Fletch
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daryil #freeukraine
(@daryiljohnson26) reported
@TariqJabbar80 @bt_uk Is 300mb fast we are on BT yet we get 4.6 down load it’s trash
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jack
(@jack82530504) reported
@btsportfootball @btsport Why is your service so bad? I pay £25 a month for constant buffering, completely dropping out, being told it’s not available in my region etc.
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Blanca Martínez
(@Blank_mf) reported
@btsport the app is not working on my Samsung TV. Keeps saying "try again". What are we paying for?
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Shaun
(@buggasauras) reported
@bt_uk I mean…tbh this is the only reason I pay for it. And to have it not work is not ideal. I’d appreciate a refund of some kind but won’t hold my breath. Illegal streaming seems to be the way forward. Thanks for your help though Laura it’s not your fault
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😷🙏🏻Rachel 💙🇺🇦💛🏨🌍🌲🐝🐬🏉
(@RachelOxenham99) reported
@bt_uk The text bot once again tells me our @bt_uk internet is fixed when it is NOT🤬 BT are very quick to raise prices but very poor customer service and very meagre compensation only kicks in after 2 days of no BT TV, no internet! 💩
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Herbie
(@1Herbie) reported
@btsport if its not too much trouble could you stop the Dortmund game from glitching, and skipping forward on your app. #TryingToWatchTheGame
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Michael Harrison
(@33harry33) reported
@bt_uk Hello bt..just spent 51 happy minutes trying to get through on 150..I have poor to nil broadband.
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Scott
(@sjholland87) reported
@LMEvans95 @btsport Same problem playing through the roku app. Vc011 Nothing wrong with my internet as it's all running fine through the bt box on the celtic match in 4k 🤔
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T
(@Mr_Tazo) reported
@Macslever @btsport I’m getting the same so must be an issue their end
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Come on the Arse!
(@ArseCome) reported
@Matthayzer @btsport It's awful
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T
(@Mr_Tazo) reported
@Matthayzer @btsport Getting the same issue so maybe a BT issue
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Chris Grace
(@th3sundanc3kid) reported
@btsportfootball @btsport constant streaming issues with your service. I use Sky, Amazon and various other services and yours is the only one always buffering and cutting out. It's also the most expensive. Just gonna cancel it soon if it doesn't improve. Very poor. #btsport
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Chris McIntyre
(@ChrisMcIntyr_) reported
@Matt88177308 @btsport Yeah same. Almost like they can't handle how many folk initially want to watch all these CL games and just errors out. Not the first time it's happened this season either.
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Andy
(@poetronus) reported
Come on #btsport @btsport @btsportfootball sort out the streaming issues on #dortmundvsmancity