BT (British Telecom) service status: outage reports and connection issues
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (65%)
- Wi-fi (14%)
- E-mail (8%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Glasgow, Rugby, London, Edinburgh, Wandsworth, Stowmarket, Hackney, Coulsdon, Peterborough, Batley, Hammersmith, Birmingham, Bognor Regis, Leicestershire, and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow
|
Internet | 9 minutes ago |
|
Glasgow
|
Wi-fi | 2 hours ago |
|
Rugby
|
Phone | 3 hours ago |
|
London
|
Internet | 5 hours ago |
|
Edinburgh
|
Internet | 6 hours ago |
|
Wandsworth
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐ฑ (@thevegantim) reported@bt_uk fobbed off by three people in the last hour, possibly the worst customer service I've ever experienced in my life - which matches up with the broadband install service, which has been diabolically poor. How many hoops do I need to jump through to get an answer??
-
jackbwater (@jackbwater) reported@mizmuggle @bt_uk Me too. Texting that number they mention 61998 I tried help and HELP and fault. I got a text back saying they will run some tests and it says system down in my area and they hope it will be up by 19:00 today....
-
BostonRabbit๐ฌ๐ง๐ช๐บ๐บ๐ฆ (@Boston_Rabbit) reportedSo @bt_uk how long should a vulnerable elderly man (92) living alone wait for an engineer to fix his landline? Told one would be round yesterday as an urgent case. But as yet phone still out of order.
-
Gari MacColl (@JGMacColl) reportedDear @bt_uk You replied once to my posts, your customer service has an average waiting time of 45 minutes. Please, let me leave you without waiting on the phone. You've taken so much money for a terrible service, please, let me go. Over to you, AI Bot
-
carito brigante (@teddypomp) reported@btbusinesscare your customer care takes some beating I tell you Iโd even say Evris customer care and delivery services is better than yours Absolutely appalling And as for your rude staff on the blower What a Wally he is
-
GG (@G1NG3R_N1NJA_13) reported@bt_uk Iโve done all that. Itโs not working. Apparently itโs now a fault.
-
@neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported@bt_uk @AndreaS51917891 @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.
-
Sheila kirkby (@kirkbysheila28) reported@bt_uk @Boston_Rabbit What a way to treat a 92yr old @bt_uk you should be ashamed
-
Changeling64 (@64outsider) reported@bt_uk The line itself is working-which those who I've spoken to can't understand-it's the phones ringtones, as a result of their line upgrades, which are now not working. Parents are pensioners. I bought their phones 4-5 yrs ago. We're not made of money to replace them again due to BT!
-
Lesley Talbot (@LesleyT88) reported@bt_uk your customer service is terrible! This issue still hasnโt been resolved! Told this morning that your executive customer care team would contact my mum to discuss the issue as a priority and she still hasnโt had a call! Paying customers are clearly not a priority to you
-
Alice (@SushiWolfo) reported@bt_uk But I had an email for digital voice saying my service is going to 67mbps when I'm on the Fiber 100 package
-
Sparky (@oftheVotadini) reported@bt_uk @tringgooner I hate corporate replies like this. Instead of taking ownership of the problem, they palm you off to another department who will fob you off with a desultory offer
-
mrchrisjohn (@mrchrisjohn) reported@bt_uk Your two-factor authorisation is not working No text messages are coming through!!
-
Carol Lord (@CarolLo58903853) reported@bt_uk is there a broadband issue in some areas this pm? The call delay suggests yes. I can't stand at the top of the garden for 90mins to wait for a call back from you and 'WiFi calling' indoors obviously isn't working. Very frustrating ๐
-
๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐ฑ (@thevegantim) reported@bt_uk They've already told me nobody can help with why my broadband order is delayed because they're closed today. And apparently it's a bank holiday in England tomorrow so they can't help tomorrow either. Fobbed off, couldn't get me off the phone quick enough.
-
AutumnaL (@HightoDeep) reported@eventhestarsuk @bt_uk I thought new customer only deals had been stopped! ******* rob dogs *forgive the swear
-
The Real Philip Lyon (@phillyonskem) reportedi absolutely despise @bt_uk 45 minutes on webchat - 2 depts, security twice. cant help need to ring. ring number given "not in service" ring another, pass security chat to nice lady, tfr to billing, get cut off. An hour and 20 minutes, for nothing. absolute crap company
-
GerryC๐๐พ (@Epsom1780) reported@bt_uk I donโt have an account with BT though, Iโm with Sky, but theyโre not updating, and itโs Openreach that are supposedly fixing this problem and then updating Sky! So I need to contact Openreach!
-
Steve ๐๐๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@Superfx101) reported@bt_uk Hi, thanks for the quick reply. That's what I did but they were significantly higher than what a new customer is offered. Is my only option to get the best deal is to switch provider? If so, then unfortunately I will have to do that.
-
Patrick Neylan (@PatrickNeylan) reported@bt_uk I want to delete an account. Delete, erase, destroy. The account holder is dead. Your website doesn't help here. How do I do this?
-
Julie Chrimes (@jueandgaz) reported@btbusinesscare Iโm sick to death of trying to get my issue solved, 6 months and you still havenโt sorted it, shame on BT Business ๐ก
-
Eddie Crouch (@EddieCrouch) reportedAfter 30 years with @bt_uk I have switched to @SkyUK for my broadband phone and TV package . A ยฃ40 per month rise was the reason and an almost identical service for 50% less . Wonder how much I have lost by not switching sooner ?
-
madmax889 (@madmax889) reported@bt_uk So I have to pay to call you on a premium number from a non bt mobile (I donโt use the landline with you) for an issue your end as never had a problem logging in before.
-
Davie B (@Broon374) reported@tpea101 @bt_uk Iโm with Sky. Been with them for a number of years now and never had an issue ๐ค
-
RichNotRich (@sideangleballs) reported@bt_uk @btbusinesscare My business broadband has been down all morning and in my efforts to log in to fault check you've now locked me out of my account! Help please!!
-
Macro Bielsa (@Forex_trader_4u) reported@bt_uk Exactly.. I have to call to cancel. Should be 2 clicks max once logged in. Just trying to make it difficult.
-
@CyberHusky (@PetecoleO) reported@bt_uk Given up waiting to discuss issue you have caused! Will remember this at contract renewal time.
-
(((Ian McKenzie))) ๐ฌ๐ง๐ช๐บ๐ซ๐ท๐บ๐ฆ๐ฎ๐ฑ๐ฌ๐ช๐ฌ๐ฑ (@iMcKenzied) reportedUpdate on the @bt_uk fiasco. After 48 years as a customer Iโm told I have to pay up to March despite never having signed anything nor being told I had a new contract. The new residents take over the line in 8 days so BT will be paid twice. Thereโs a name for that. Fraud.
-
Changeling64 (@64outsider) reported@bt_uk upgraded my elderly relatives (in their 90s)telephone line & now their telephone isn't ringing properly. How exactly is that 'improving' their service? Ironically their phones are BT ones. Spent a few hours talking to customer services (not a free number 2 contact) #POOR
-
Colin Burns (@ColinWBurns) reported@JimSpenceDundee @WeAreOpenreach @bt_uk Spineless from those who did the damage. Whatever happened to being honest and owning up to oneโs mistakes?