BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 28: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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E-mail (8%)
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Phone (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Lewisham, Poplar, Bristol, Leicester, Liverpool, Harpenden, City of Westminster, Hounslow, London, Ealing, Manchester, Cardiff, Milton Keynes and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Lewisham |
Internet | |
| Poplar |
Internet | |
| Bristol |
Internet | |
| Leicester |
||
| Liverpool |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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maldita
(@maldita89177652) reported
I really miss the Brazilian internet. The @bt_uk set up my internet 2 days ago and I’m without internet now. The estimate fix date is April’s 4th. Horrible service!
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Ricky
(@Ricky11358995) reported
@SkySportsNews @SkySports reporting is getting worse! It’s Terrible! Not because Reddy. Is a woman but because she comes across so badly! Back to @btsport it is..
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Camila Caiado
(@CamilaCSCaiado) reported
Day 7 without broadband. Today I got an email asking me to return my BT TV equipment. You know, the one I can't use without broadband! I asked the service to be paused while this is resolved not cancelled (yet). Thanks @bt_uk !
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natalie 🥰
(@tudes_) reported
@bt_uk No there isn’t, it’s in the main socket. I’ve had nothing but problems with bt since I started having your broadband.
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JAJA 🪑👞
(@LFCJAJA) reported
@bt_uk Probably wouldn’t help that much anyway since we’ve spoke to you multiple times and the connection is still woeful
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Daisy
(@dammitdaisy) reported
@bt_uk Can safely say the customer service with you guys in much better than them!
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Andy Law
(@ajrl85) reported
@bt_uk I can safely say the worst company I've ever had the misfortune of dealing with. Absolutely pump
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Ralph Nelson
(@RalphNe32269576) reported
@BuryCouncil @ZeroCarbonVote Hard to believe when you do everything in your power to raise the levels with roadworks springing up daily with never a workman to be seen. Unless I miss them because I don't work 10am to 3pm. #uugroupplc #cadentgashelp #bt_uk
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Christopher Rowe
(@KernowChris) reported
@bt_uk Confused by an advisor call, surely I can cancel an engineer call booked for tomorrow, is that not the case?
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Agriview
(@agriviewers) reported
How long does it take to get a @bt_uk internet connection to a new property in Northern Ireland? 3 months and counting! After numerous phone calls and engineer visits we are still experiencing difficulties in getting an internet service to work from home. V poor customer service
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Stuart Steel
(@stuartsteel) reported
@BTCare Hi, you have sent me a home hub 2 unsolicited and have now sent a bag to return old BT router. I don't use BT kit. Shall I post the new one you sent me back as apparently you will charge me for receiving something I never asked for.
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natalie 🥰
(@tudes_) reported
WiFi on the blink…. AGAIN @bt_uk 🙄 just won’t work. Anybody goes near the router or knocks it in any way it goes off for hours on end. Should not be like that at all 😤what’s the point paying nearly £30 a month for something that never works.
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Life As We Know It
(@badass8177) reported
@bt_uk I'm a new customer and the way I've been dealt with is unacceptable..making me really reconsider whether u made the right choice in getting any services with you
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Graeme 🏴🇪🇺🏴
(@Gallison1976) reported
So @bt_uk have closed my complaint after doing nothing. Removed my phone line and won't reinstall. The Full Fibre 'THEY' installed doesn't work so my internet is dreadful. Called into question my having Multiple Sclerosis and not a word of apology. #disabilityinclusion #MS
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Bison 'Guy Kelly' Sexhorn Twitch.tv/Brainmage
(@Brainmage) reported
@TobyHolleran @bt_uk I believe it's an issue on their end - we have things connected by ethernet cables and they fail as well
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kathleen harding
(@disneyfan68) reported
@bt_uk Please help I have had issues with my broadband now for a month since joining you. I have waited in today for a Tech Expert who was going to fix my problem, but Openreach turned up. We have already had Openreach tell us the line is fine. Is the Tech Expert coming or not?
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Richard Portsmouth
(@RichardPortsmo2) reported
@bt_uk @disneyfan68 Crap radio adverts
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Tony Basham
(@tonybasham4) reported
@btsport These camera angles Bristol Bears v Gloucester are terrible.
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Martin Peace
(@mpeace21) reported
@bt_uk could you get someone to help me - the diagnostics bot is useless!!!
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Brad Jones
(@BradJonesTweets) reported
@bt_uk I registered my interest but never got an email when you got stock recently
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andy b
(@djandybower) reported
@bt_uk how hard is it to speak to some one when you have an issue after all I am paying for a service I don’t just wanna text a stupid bot
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Marcus
(@MarcusRedfox90) reported
@bt_uk If wasn't anything special was just wondering if a BT engineer would be able to terminate an ethernet cable in my house as I have full wired network but it isn't terminated at where my hub would be. So I can get wired internet throughout the house.
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The Allen Household
(@allenhousehold) reported
@bt_uk Just for the benefit of clarity: If I was a customer of any of the other telecoms providers who use the Openreach network, I would be asking them the very same question.
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Sam Bevins
(@bevins_sam) reported
@bt_uk allow fix my wifi
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Avantika
(@maryjanesdesk) reported
from
Edinburgh, Scotland
Have been trying to get broadband sorted since we moved over a MONTH ago and between the innumerable errors made by @bt_uk and apparent issues with Openreach's systems I am at my wits end...how do you not inform the provider / the customer if you aren't going to turn up?!!
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Lewis Bratcher
(@LewisBratcher19) reported
@bt_uk Is there a known issue in the Ringwood area? We have had no internet for 2 days - BH24 causing huge business issues!
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The Allen Household
(@allenhousehold) reported
@bt_uk Just for the benefit of clarity: If I was a customer of any of the other telecoms providers who use the Openreach network, I would be asking them the very same question.
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Toby Holleran
(@TobyHolleran) reported
@Brainmage @bt_uk Unsolicited advice here, but have you tried logging into the router and changing the "channel" it connects to (from "auto")? Had issues before where my router's channel was the same as the neighbours so they kept interfering with each other (was older tech, mind...)
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Flo Steer
(@flostdesign) reported
@bt_uk I bought a WiFi voucher this morning but can't access my account via my phone... Can you help? Works on my laptop but kicks me out every few mins on my mobile.
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Simon Williams
(@stjohnbaptiste) reported
@bt_uk hi there, any known internet issues in Manchester this afternoon? Tried to use the online checker but page won't even load to use it. Internet speed is reporting back as reasonably fine but sites just aren't loading. Even twitter has a noticeable delay. Ta.