BT (British Telecom) Outage

@btbusinesscare trying to cancel a business line, no-one is picking up on the cancellation line - what to do?

@bt_uk looking for some help with log in on app as dont have my account number

@MrTNSmith @bt_uk I was juggling 3 simultaneous such eChats yesterday to BTW. All three mysteriously had “technical issues” and dropped when I asked for an update…

@bt_uk The issue is, when is it going to be fixed? It is becoming a rather big issue with working from home.

@bt_uk This is disgusting students are already having it bad and he has no internet it’s been 4 weeks of been messed about 😡

I hate the fact that #UFC254 is on @btsport Box Office. You pay for 1 service then you have to pay again. Its shocking @btsportufc Capitalism and Corporate greed, I hate it. Cannot have mates around either because of stupid #lockdown rules 😡🤬

@btsport All that and no crowd, what a difference a full stadium would have made. Football just isn't the same without fanatical support....

@bt_uk the problems ive had with #BT broadband are outrageous since 2012 when i had to use an internet cafe for 6 weeks as #Talktalk /BT couldn't even fix the faults. Forward till now and again the problems remain + a complete new line put in yet again! Useless!

@bt_uk So far at the moment it is. It did drop again once the day after I called up. Trouble is there is still working on boxes down the road from me and most of my estate are having problems

@bt_uk Hi there. Got an email to say an engineer is coming on Friday but someone has come already and fixed the problem. I can't find anywhere to cancel this. Can you help?

@bt_uk Hope you can help. Need to talk about a pole being changed at my address unnecessarily.

@bt_uk the thing is they aren't - nothings showing on there for my number of account - just an old 'slow broadband' and the phone line disconnection which has been fixed.

@bt_uk Why wasn’t i told the engineer has been cancelled, i was told there was a fault that needed fixing, broadband already dropped this morning, working from home impossible. Absoulutely crap service from bt

Well @bt_uk after being a loyal customer for several years and wanting to manage my finances, so looking to cancel some services, I would have thought you would have tried to keep my custom, however, no such thing happened. In fact the opposite. Rude and lacking care #lostcustom

@BrandedIreland That @bt_uk ad was a disgrace. Not seen it in ages thank god. When all concerned about #wellbeing and job insecurity. #Saatchi did it, hang your heads in shame too.

@bt_uk Why did your operator yesterday book an engineer to look at the fault. Also reveived an e-mail yesterday saying your looking at my complaint.

@bt_uk I know how to uninstall and reinstall your app just doesn’t work on the Xbox, doesn’t let you sign in just takes you to homepage

@MarcAllera @bt_uk @btsport Thank s for completely ignoring my tweet with regards to your companies terrible service. Ee are rubbish

@bt_uk Since having the BT discs installed around the house, I've never had a problem with my BT Broadband, it's a million times better than the Virgin Broadband I had previous to this.

@AndyNic9 @bt_uk @SkyHelpTeam BT broadband cycles to find the strongest channel I believe. This causes blips in streaming and Wi-fi calls for us. The other issue could be the number of devices that are using the internet, TV, iPads, phones, ovens, smart speaker etc. A hub upgrade may be required.

@bt_uk The problem is just with the app

@bt_uk for the last 3/4 days I’ve had very bad signal. In Harpenden, Barnet, Golders Green signal always dropping out. Right now in fact I have no service. Are you having problems?

@bt_uk Good morning, according to my fault tracker engineer has been to fix my fault but my broadband is still slow. Can u do a speed test from your end please

@paullewismoney @bt_uk BT had a team soley to help ‘friends & family’ of employees with issues where they got fast tracked & preferential treatment instead of rolling this out to delight all their customers

@paullewismoney @bt_uk We have been waiting 8 days now for OpenReach to fix the line to our house with its crippled connection speed. Some of us "little people" don't have your clout.

@BTCare after a complaint raised in August about the amount I'm charged for @btsport and agreed I'd pay my original amount why am I still being charged too much?

Morning @bt_uk I've been trying to call to log that broadband is down for three days - endless calls with meaningless apologies for the delay. Used your text fault bot which ultimately tells me there is no broadband on the number. Utterly useless service as fault still there...

@paullewismoney @bt_uk I had a problem with a business BT phone line account about 10 years ago. The problem went on for months with emails & calls to customer services telling me it was sorted. Finally I emailed the CEO at 1am on a Sunday morning & had a response by 7am but it shouldn’t be that hard.

@bt_uk @JillRockysmum Come on @bt_uk let’s fix this today as promised please.

@bt_uk I want to request that my credit is transferred to my bank - I was given compensation on my BT account yesterday. How do I do this? Also, my £50 "gesture of goodwill" has still not been credited to my account. Can you please help?