BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Aberdeen, Peterborough, Dunoon, London, Barlestone, Edinburgh, Islington, Glasgow, Tiverton, Pontyclun, Newton Abbot, Southwark, Norwich, Harrow and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Aberdeen |
Total Blackout | |
| Peterborough |
Internet | |
| Dunoon |
Internet | |
| London |
Internet | |
| Barlestone |
Wi-fi | |
| Edinburgh |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Barrington Great
(@Barringtonious) reported
@btbusinesscare Had your complaint response letter through, which does nothing to address the points I made. Just a templated “**** off” response about the annual price increases. Like I said, morally bankrupt company.
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₿ibhushan Havertz ⭐⭐🇳🇵
(@DexterCFC) reported
@Stamfordrich @btsport Probably got a warning after celebrating our CL win after the final whistle, poor Joe.
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FUFowlers
(@FUFowlers) reported
@bt_uk I suggest you read the tweet I was responding to. It seems the problem is not an isolated problem, its affecting more than one customer.
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Hawk
(@ygbhawktube) reported
@alessroby @bt_uk I got told the issue was my end and if they sent a technician out it would cost the same as canceling my contract and moving... so I moved to TalkTalk and it has worked ever since. If they had just sent a new router I bet they would still have me.
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paul m
(@paulmall21) reported
@bt_uk Hi lesley, had problems with wireless and bttv connected via ethernet, hub light was blue
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Ant Patamia
(@AntPtm) reported
@bt_uk Thanks Theresa but I can’t do that. The page never loads. Hence why I had to phone the call centre last month. I tried again today. I just get the bouncing dots. That’s on multiple devices with different OS and different browsers. The problem is at your end.
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Bubba Joe
(@BubbaJoe3) reported
@bt_uk Never got a call back and you closed the complaint - I have reopened it - still no broadband phone line or bttv
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Catherine 💙
(@CathKell24) reported
@bt_uk lost connection and can't reconnect. Tried all usual restart/reboot stuff. Is there a problem in G73 area?
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Adrian Thompson
(@Athommo1961) reported
@bt_uk I live at CM12(Billericay) and I and many neighbours have reported outages for our full fibre service. This needs to be treated as an area outage and engineer visits stop being offered. We had a 5 day outage commencing 25 March so this is rubbish service. Please help!
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Steve Baldwin
(@Steveblue17260) reported
Very proud of @ChelseaFC last night they were quite brilliant. Yet again we are undone by a couple of poor referring decisions. Worst part was how happy the @btsportfootball @btsport commentator was when benzema scored? I swear he spat out his tonsils when he screamed so loudly!
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Marsha
(@marsha4854) reported
@bt_uk got a call from BT about slow broadband speed. Our broadband is from Sky. Was this a scam?
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Derbyshire roads
(@derbyshireroads) reported
@BKVirtualOffice @Derbyshirecc @bt_uk should be able to help. Thanks
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Catherine 💙
(@CathKell24) reported
@bt_uk Thanks- there does appear to be an issue which is being worked on. I'll check back later
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Raegan Kither
(@KitherRaegan) reported
@btbusinesscare I have sent a complaint in with my contact number. I’m not available until 12.
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Mel194
(@MelanieKirn) reported
@OpenreachHelp @bt_uk please help and actually work with Open reach to get our phone and internet sorted. Been waiting since February!
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Adam Zand
(@zane99) reported
@bt_uk apparently there is a fault in my area that will take a week to fix but neighbours have their Internet ok with BT. Concerned my situation is being mismanaged and I might need an engineer appointment? Anyway to check it out for me?
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FUFowlers
(@FUFowlers) reported
@NellThompson01 @bt_uk I'm having the same problem. It seemed to start a couple of weeks ago
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Ben Payne
(@Payneben) reported
@bt_uk hi there, I live in RG10 postcode, WiFi strength is under a single MB up and down, app says its fine. Your help section of website just sends me in circles, any known issues? Please help, as am on work calls for next six hours and this is infuriating. Many thanks
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stuart
(@dr_scd) reported
@bt_uk I did this before and you said you couldn’t help other than let me know that someone would call me at a different time to what I was promised! Details are the same as I sent you yesterday @Ofcom
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Barrington Great
(@Barringtonious) reported
BT: Here’s a great new fibre deal at £50/m for 24 months. (Puts price up by 10% 1 month into contract) BT: Haha go **** yourself if you thought you were going to pay what we said you’d pay! @bt_uk
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Kate Loynes 📚
(@kjloy) reported
@bt_uk currently been on hold for 25 minutes to one of your customer service team after he said he’d go and ‘set’ something up. Is he coming back???
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Josh
(@Joshmc222) reported
@bt_uk Hello, we currently have full bars of wifi showing but are unable to get online. Is this a known issue?
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Ann Scott
(@Ann_Scott2) reported
@bt_uk You ceased providing my service ( phone and internet which works off the phone line) on 7th March as I switched to a cheaper provider. You are still sending me bills for a service you no longer provide. This is stressful, please sort it out. Your call centre tried but no progress
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Bubba Joe
(@BubbaJoe3) reported
@bt_uk It's a fault - engineer visited and said it is a problem outside of the property - That was over a week ago - can't remember exactly when - what is the process for cancelling my contract
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#LaCaverna33 🇻🇪 🇪🇸
(@LaCaverna33) reported
This company is a piece of **** >> @bt_uk if you don't want their lousy and expensive service anymore they tell you that you have to pay them to get out. crap of thieves
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Beth
(@savourydeets) reported
Very nice of @bt_uk not to warn us that they'd be switching our line to digital voice, meaning my lifeline personal alarm now doesn't work. The lifeline provider can hopefully sort it tomorrow but we had no warning when switching our broadband to BT that this would happen.
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Hawk
(@ygbhawktube) reported
@bt_uk Internet down in WR7 area?
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David Warren
(@davidwarren52) reported
Impressed by service of @BTCare They spotted a problem and engineer within 24 hours. #service #efficiency but wish the octave was just a little cheaper! Hahaha.
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Victoria King
(@VKingBN) reported
@bt_uk internet is down in BN2 area, run tests but still flashing purple??? Any ideas?
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Ant Patamia
(@AntPtm) reported
Hello @BT_UK I set up a monthly BT Sports pass in Feb. Both last month & today you’ve claimed that payment couldn’t be taken on the card (money is there) and cancelled service. I can’t resolve via web service - the required page won’t load. Last month I had to phone. Any ideas?