BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Reading, Falkirk, Hackney, Nottingham, High Wycombe, Leeds, Hammersmith, London, Harrow, Caernarfon, Luton, Littlehampton, Batley, Waltham Forest and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Falkirk |
Internet | |
| Hackney |
Internet | |
| Nottingham |
Internet | |
| High Wycombe |
Internet | |
| Leeds |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Liam Walsh
(@Liamjwalsh9) reported
@bt_uk **** I doubt it just had an engineer out to fix it, worked for an hour now it’s ****** again. What good is that???
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Semih
(@itsthesd) reported
Good morning. As a BT broadband customer am I able to transfer to EE free of charge or not? @bt_uk
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Tina Boden
(@MicroBizGirl) reported
@bt_uk trying to resolve my lack of broadband connection. BT SMS asked me to respond to say whether connection had still not worked. When I sent text to say I need a Callback a bit delivered message came back. Is there a problem in the YO12 area ?
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Liam Walsh
(@Liamjwalsh9) reported
@bt_uk Don’t their ******* ****, useless *****
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Ray Glend
(@GlendRay) reported
@bt_uk who do I need to speak to to get consistent answers, rather than gain a broadband customer you're about to lose a landline account
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Liam Walsh
(@Liamjwalsh9) reported
@bt_uk No I won’t refrain you prick. Cannot wait to leave bt and change to sky. No doubt will get better service from them. *****
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Ray Glend
(@GlendRay) reported
@bt_uk Anyone in charge at BT? Anyone handle complaints? Anyone do Customer Service?
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mollie
(@mollssstuart) reported
@bt_uk my Bt wifi hasn’t been working since about 1:30 this afternoon, unplugged and plugged back in but it isn’t even lighting up. Is there an issue with wifi in Bo’ness?
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Jane C
(@JaneClifford23) reported
Hello @bt_uk my broadband signal's disappeared in Leeds LS6.
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Joshua Hardie
(@josh_hardie) reported
@bt_uk I’ve spent a total of 6 hours on the phone to them over the last two days. All very charming. All promise things that never happen and in some cases appear to have never even been requested.
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Ray Glend
(@GlendRay) reported
@bt_uk what happened was Anthony due to finish at 5 so cut the call, very customer friendly
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Renée DeLait
(@reneedelait) reported
Hey @bt_uk I was sent a 4gee mini hub but it has 0 signal and won’t connect at all… I’d really like to have the internet before Aug 19th. Help a gal out?
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Marc H
(@MarcH46314208) reported
@BTCare is it 20 or 30 days of no useable internet before I can cancel my contract?
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Xau Andrew Underson
(@OfficialXau) reported
Finally moved, so no more terribly unstable internet from @virginmedia. I've missed you @bt_uk, hoping for the best
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S A R Bevan
(@SARBevan1) reported
@bt_uk Are there outages in South Wales area? Neath area specifically. Having major trouble connecting. I have tried the usual troubleshooting techniques, any further advice?
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Ray Glend
(@GlendRay) reported
@bt_uk Total waste of time, zero customer service
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Marc H
(@MarcH46314208) reported
@bt_uk Thank you. So I can cancel in 8 days. Is there a number to call to cancel?
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👉 Julie 👈
(@juliesharp86) reported
@bt_uk when a customer says just a moment - this is not the time for your call handlers to hang up!
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Eric
(@boneech) reported
@bt_uk Thanks for your reply. I was unaware I was a customer of openreach. Correct me if I’m wrong but my contract is with BT and therefore I would have assumed that it’s BT’s obligation to let their customers know when the service is going down.
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Lisa
(@Pendreigh) reported
@BT_UK It is now eleven days since my last email, which was sent to point out that eleven days had passed since I had sent my previous email. So that is now 22 days since emailing and receiving no response. Meanwhile, I continue to be charged for a service that I cannot access.
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Andrew Knowles - Copywriter
(@AndrewExplainer) reported
Has our @bt_uk saga come to an end? Back in June they offered us credit for staying with them. Sales guy said it would turn up. When it didn't, we learned we had to claim for it. They emailed it. Except it never arrived. We bounced back and forth a few times on this one.
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Richard Sears
(@RichardSears) reported
@bt_uk you have gone from being best broadband provider to the worst. In the past month I’ve had my broadband go down three times. Well I’m not paying for this service. No way. Cancel my contract, you clearly cannot honour it.
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Eric
(@boneech) reported
@bt_uk Do you provide my landline and internet service?
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Victoria
(@VictoriaJ_Guy) reported
@bt_uk I'm trying to place an order on your website and I go through every stage and the final page that should be an order complete comes up with a processing error. I've been in touch with your customer care team who have said there isn't a fault. I've cleared my cache and
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Jane C
(@JaneClifford23) reported
@bt_uk Thanks. I've texted that number. Disappointing I'll get charged for help I must say.
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Ray Glend
(@GlendRay) reported
@bt_uk could you try actually giving some CUSTOMER SERVICE rather than links
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Andrew Knowles - Copywriter
(@AndrewExplainer) reported
I don't like to moan on social media. But there's no denying that big brands, like @bt_uk, can be hard to deal with when something goes wrong. Months back we had a phone outage for a few days. We had messages that we'd get a credit for the loss.
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Fiona M More
(@newgrandmomma) reported
@bt_uk Still no response to complaint, still asking for incorrect return of equipment proving my earlier points #BT #poorcustomerservice #fibbers
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Sheila Ritchie 🔶
(@europesheila) reported
@bt_uk I have spoken to a human who has explained what the problem is. It would have been good if the Chat had done that and not just got stuck.
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Richard Sears
(@RichardSears) reported
@bt_uk turn my EE hub back on! Third outage in a month. Appalling service.