BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: London, Hayes, Hackney, Bridgend, Hammersmith, Pontypridd, Bristol, Spalding, Horsham, Islington, Barnet, Cardiff, City of London, Newport and Bedford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hayes |
Phone | |
| Hackney |
Internet | |
| Bridgend |
Internet | |
| Hammersmith |
Total Blackout | |
| Pontypridd |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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AndyRobbo
(@JurgensChamps) reported
@bt_uk More to the point, do you think it maybe the box? I’ve told you the problems and you’ve not mentioned it could be the problem, just me, but what do I know, you’re the experts. Told it maybe aerial, but happens on Sport too (streaming). The whole BT service is shocking
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Jennifer H
(@jennyj_87) reported
@btsport It’s not working unfortunately
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The Gaming Monkeys. 🎮
(@GamerMonkey_) reported
Scammed alert Someone phone my mobile pretending to be BT. he did like the fact i didn't use laptop and hang up on me Please inform your elder family members so they dont get scammed 01105039282 @bt_uk
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@nothingwelshstreets
(@edge_nina) reported
@BTCare help! I was on hold to BT for an hour and a half on Saturday and 45 minutes today trying to confirm my order only to be cut off need someone to contact me urgently I have no more patience!
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! F A I T H ! (:
(@FithyClyro) reported
@bt_uk Hi Karen, I didn't see your reply last night unfortunately. It was asking me to charge to send that text. It seems to be a problem past 11pm. Is there a way to check restrictions we might not know about?
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Asha Amelia
(@AshaAmelia_) reported
@bt_uk Avoid BT's Fibre Optic Smart Hub2. Since June 2020 NO broadband. Been using my own data. Received BT Mini Hub in Oct (they didnt even offer this in June). Every week they disconnect it 4 non payment, even though they promised us all payments are halted until issue resolved
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Kit Hawkins
(@kit_hawkins) reported
@creativesheepuk @btsport My credentials are the same for both. But if you're a BT customer with another BT product you'll still be able to login on the web, but maybe not in the sport app if you dn't have Sport enabled. If sport is provisioned you'll use same credentials
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notsramdamus
(@notsramdamus) reported
@btbusinesscare we have problems with our biz telephones please help
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@nothingwelshstreets
(@edge_nina) reported
@bt_uk help! Have been cut off from call with sales team 45 mins on hold today and 1 and a half hours on hold yesterday with no progress - running out of patience can you please call me back.
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Asha Amelia
(@AshaAmelia_) reported
@bt_uk Avoid BT's Fibre Optic Smart Hub2. Since June 2020 NO broadband.Been using my own data. Received BT Mini Hub in Oct (BT didnt even offer this in June) Every wk they disconnect it 4 non payment, even though they promised us all payments are paused until issue resolved.
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Talismanic Man
(@Sigpakt) reported
@bt_uk Why on earth would you not offer me a deal because I'm already a customer, when my contract is ending. Now ill get a new customer deal from someone else... #bt #btinternet #btbroadband
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Jane Doyle
(@jpdsoho) reported
@bt_uk It's still ongoing, but I'm more concerned to lose my number and have problems getting my broadband back. I still think it's outrageous.
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Tina 🏳️🌈🇮🇪🏴
(@9Trafferty) reported
@bt_uk Today is the day I finally get an engineer out to fix my internet. Let’s hope they fix it and don’t say I need a new hub then tell me I will need to wait another 5 days for them to send me it out
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Tony Jacklin
(@tohaboo) reported
@bt_uk My nextdoor neighbours are in some distress. Their phone line has been down for a few days. This has been reported. They are an elderly vulnerable couple with reduced mobility and a number of health issues. They have no mobile phone.
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ⓈⓅⒺⓍ
(@Spexdotcom) reported
@bt_uk Choose anyone but @bt_uk !! At least other provider may deliver their service more promptly. Order Placed 05/10/20 ..., installed and running 16/02/21 🤬🤬 Acceptable?
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Geoff Hurst
(@GeoffBeast) reported
@bt_uk Our BT box is terribly prone to glitches, pauses and poor resolution. Find it easier to watch things through Xbox (both running through same bt wifi router set-up).
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HolisterJames
(@Worldcu55617750) reported
@StephenBaysted @bt_uk if you dont get yr minimum guaranted speed, then you can exist from their contract. if you do ring expect to be cut off times until you give up. BT does not have time to resolve any issues.
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HolisterJames
(@Worldcu55617750) reported
@bt_uk @richyroo73 BT will test all speeds and find you are getting sent poor signal. Now buy full package that gives wifi in every room but cant use too mant devices. Engineer will show up 2 weeks later and then 4 weeks later go thro the whole process. good reason to exist if speed to met.
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Olive ❤️
(@olive_simmo) reported
@btsport I have been trying to cancel my BT Sport for 3 weeks, can’t get an answer on the phone, no one responds on webchat and I can’t see an option on the website
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HolisterJames
(@Worldcu55617750) reported
@bt_uk To get any refunds for poor wifi you have to suffer at least 2hrs on phone, wait for engineer to turn up after 2 weeks and 4 weeks later if still poor wifi you might get paid. BT will argue you are using too many devices hence poor wifi. Take their ad with pinch of salt
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John Holmes
(@BigJohnrholmes) reported
@tobyperkinsmp @btsport Klopp gone down rapidly in my estimation. As usual get your facts right mr Perkins
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Anne Bell
(@AybBell) reported
@MoneySavingExp Never do, never will as long as @bt_uk charge extortionate prices. Just a shame they have the monopoly when it comes to a landline
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EqualTadpole
(@ETadpole) reported
@CornwallTory @bt_uk Peter, they left out the best recommended tip for increasing the service levels:- tell them you are switching elsewhere, & ask what can they do to help........
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Elinor Gunning
(@EJGun) reported
@bt_uk my 75y/o parents phone line AND internet went down this weekend and you’ve told them you can’t send even an engineer until Thursday - they’re completely isolated with not even mobile signal...shocking service!
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JH Tree Felling
(@JoeHallTFS) reported
@bt_uk I’d love to call but can never actually speak to someone
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Tom Hammond
(@Hammond345) reported
@bt_uk I need to complain about your live chat. I was asking them to look into an issue with my broadband when working from. I stated that my wife was on a video call and to not refresh the hub. They however, did this anyway. I need to speak to someone about this complaint
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Robert (Jamie) Munro
(@rjmunro) reported
@bt_uk On my hub 6 if I don't spit my 5Ghz SSID, multicast packets aren't forwarded to the 2.4Ghz network, so I can't see my chromecast devices from 5Ghz equipped computers. Is this a known issue?
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Ringside Review
(@ringside_review) reported
Having poor service from @virginmedia ,but they are the only Fast BB provider in my area. A friend lives in a village about 2 miles away & has same issue with @bt_uk , again in that spot THEY are only fast BB provider. I’m sure it’s just coincidence & not a monopoly agreement
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Rachel Rodgers
(@Rerodgers1) reported
@bt_uk is this a joke? On Friday you finally fixed our internet then today we’re working from home quite happily and it goes off again? How can it be broken again already?!?!
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Anna-May livingstone
(@xAnnaxMayx) reported
Is @bt_uk Wi-fi down or has mine just decided to be a prick this morning when I have online lessons😐😐