BT (British Telecom) Outage Report
Why is my BT (British Telecom) service not working?
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of BT (British Telecom) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Will BT (British Telecom) compensate me for the outage?
BT (British Telecom) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use BT (British Telecom) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. BT (British Telecom) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map
The most recent BT (British Telecom) outage reports came from the following cities: Poplar, Birmingham, London, Treharris, Glasgow, Bargoed, Hereford, Northolt, Greater London, Cardiff, Mold, Ely, Hackney, North Walsham and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| Birmingham |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Birmingham |
Internet | |
| Treharris |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Carol
(@Carol86707227) reported
@bt_uk Hi Rita. I have already checked however it doesn’t say what the issue is only that there is one. Can you provide more information on the fault please?
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Jim Sanderson
(@SandersonJim) reported
@DeeClared @bt_uk There’s an @OpenreachHelp van that parks in Cottonmill Lane in a short term bay most of the week & is never ticketed or moved on
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Anthony Sherburn
(@big_t20044) reported
@bt_uk Hi could you help? My network coverage has been rubbish for a couple of weeks.
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Joe winslade
(@Winslade1) reported
@bt_uk hey! Any issues today I have several devices that are struggling to connect and keep dropping out... Any known issues?
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Mrs Martin
(@cturner23a) reported
@bt_uk I have just called your support number to get an engineer to visit. However, I know the problem is the external cable has been cut (as I did this when gardening). Is your engineer going to be able to fix it? It is for my neighbour who is blind & disabled.
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Phil G
(@PhilMarathons) reported
@FA @EE @btsport It so laughable that you don't support grass routs VI football in England - VI football is more then a FA tick to say they have done something
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TEGA Games
(@WEARETEGA) reported
@JBDT60 @bt_uk It could be the tv mate it probably has a limit. Even though smart tvs are nice they just have **** chips inside them. You should invest in a modern streaming box but do a bit of research to which box has a fast ethernet port.
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Dee 🎮
(@DeeLynette13) reported
@bt_uk Hiya, my mother is scheduled to have an engineer visit tomorrow, she booked this via your text service but hasn’t heard anything since, are you able to confirm that an engineer is attending?
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Chris Armin
(@chris_armin) reported
@JBDT60 @AndyCas01591466 @bt_uk Is there not an app that comes with the router that allows you to prioritise the order of your Wifi connections? I’ve just upgraded to the TalkTalk version of Future fibre and the Eero router lets you pick where the wifi signal goes to in order of preference.
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W
(@Coopy2) reported
@bt_uk Thanks for replying, it is not a monthly pass. I will call in order to cancel. Thanks again.
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Mrs Martin
(@cturner23a) reported
@bt_uk My understanding is a problem with the external line running down the front of the property is the responsibility of Openreach not BT. Is this correct?
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T
(@TheTwelfthM4N) reported
@BTCare @drsje3 I took out my BT services in 18th Jan 2022, service installed after number of promises in 27th April
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Simon Harris
(@sharri44) reported
@bt_uk Hi, Microsoft have blocked my access to my account with them until I respond to a verification mail which I don't seem to be getting. They have said my email provider (you) must be blocking it. Can you help please? Thanks.
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tom b
(@TDBuckles84) reported
@bt_uk 🤔- can you help with a termination fee?
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Claire Begbie
(@ClaireBegbie) reported
@bt_uk Still no internet and not once have I been contacted with an update even though I’ve been promised twice, 12th May it went down this is beyond a joke!!! Bt communication is worse than the service itself!
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Roots Revealed
(@nigenealogist) reported
@bt_uk Thank you but someone from BT is already looking into it. I am waiting for a resolution.
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tom b
(@TDBuckles84) reported
@bt_uk I have spoken to them now and they have sorted it. Can you help me with an early termination fee?
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Eliza
(@erizachu) reported
please @bt_uk What is going on with your services at the moment? people around me going weeks without internet and phone service and now I’m being affected. People rely on your services for work, health, etc. It seems like no one is bothering to fix the problem right now.
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Phil G
(@PhilMarathons) reported
@FA @EE @btsport It so laughable that you don't support VI football in England - VI football is more the FA tick to say they have done something
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😁 BIG LOU 😁
(@BigLouComedy) reported
Massive thanks to @bt_uk #CustomerService who stood up to the plate when @Plusnet shafted me! Thanks to BT Dundee Service Desk, I won’t be without Internet for four weeks! #Plusnet Sales Team we’re disgusting and extremely rude #NeverAgain
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Joe
(@JBDT60) reported
@IRDodd @bt_uk Yeah this is the new BT Full Fibre. Not that impressed as the signal in other rooms isn’t much better than before… very strong by the router only ?
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Stezz 🏴
(@Sterrick94) reported
@bt_uk hello, are your phone lines still open today? I have a very urgent query/complaint that I need to get sorted
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Gilly1002
(@Gilly1002) reported
@bt_uk we are experiencing problems with our internet, we have been all day. Re booted many times. Our postcode is BB4 9LU.....any reported problems in the area?
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Trebor Sille
(@KruscovacKid) reported
@bt_uk If you could send someone who can actually fix the problem, now that would be a great help!
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Joe winslade
(@Winslade1) reported
@bt_uk Still having issues and don't think it's right to text you and be charged by my mobile provider can someone call me
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Jane Murray Writes
(@AuthorJaneM) reported
BT are here, well, Openreach. But things are not improving, although those poor people in @btbusinesscare will be getting it in the ear on Monday because apparently, I DO have Full Fibre, I AM connected, its juat that their flaming equipmemt doesn't work!!!
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Kuks
(@kukiebiscuit) reported
@bt_uk Hi Brian, checked again. Nothing. I had called about this previously that my service intermittently goes down and my 4G on my phone was how I know- when I'm home in term break! 😡Not happy
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Neil
(@1neilc1) reported
@mrjakehumphrey Even when your parents tell you what really happened you still don’t offer an apology for spouting the UEFA narrative; I understand it was the only info you had at the time but now you know better you should be on BTSport with a public apology, or you are as bad as the scum paper
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Carol
(@Carol86707227) reported
@bt_uk no broadband in Sevenoaks area. Can you confirm what the issue is please and whether this is being actively resolved. Thanks
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Gail Rowley
(@Growley94) reported
BT broadband connection is terrible today! 🤪 @bt_uk