BT (British Telecom) Outage

Is BT (British Telecom) having an outage right now?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours

BT (British Telecom) Outage Chart

January 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

BT (British Telecom) Outage Map

The most recent outage reports and issues originated from Southampton, Bishop's Stortford, Warrington, Glasgow, Solihull, Welwyn Garden City, Hackney, London, Carmarthen, Paddington, Golders Green, Bermondsey, Bristol, Nottingham and Croydon.

Southampton E-mail
Warrington Phone
Glasgow Phone
Solihull Internet
Welwyn Garden City Phone
Hackney Internet

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • scott78364877 restless native (@scott78364877) reported

    @bt_uk No it's just slow

  • Supermagoo45 Magoo (@Supermagoo45) reported

    @J400SE @bt_uk BT don't have a good rep' @virginmedia r (allegedly) the fastest. With today's technology & advancement we should expect & be given first class service & network considering the prices we pay to both servers!

  • ItsJustSarah Sarah (@ItsJustSarah) reported

    @bt_uk are really starting to frustrate me, I select a price through the nhs website then when I get to the checkout it says £37.99! £10 more, but their customer services refuse to help and say I have to go through the website. Ffs, making moving into a brand new home stressful

  • OllieGlanvill Ollie Glanvill (@OllieGlanvill) reported

    @1968bonner @themichaelowen @btsport Sure but there are mitigating circumstances here. Lack of cover. Quality differential in squad, not being able to sign in summer etc...

  • bovybadlad1 Martin (@bovybadlad1) reported

    @Suff_highways @AnglianWater @BTCare The bad signage refers to the Anglian Water closure

  • bovybadlad1 Martin (@bovybadlad1) reported

    @Suff_highways @AnglianWater @BTCare There is nothing by way of an emergency the pot hole was reported weeks ago. The issue is very poor signage and not opening the road when work was obviously completed

  • sooze74 sue (@sooze74) reported from Bishop's Stortford, England

    @cazacarrick @mrjakehumphrey @btsport I almost missed my last train home back from the Chelsea v arsenal game Tuesday for the same stupid ko time!! No care for the travelling fans at all

  • Benn_H00 Benn Hall (@Benn_H00) reported

    @ryanstylebender @btsportfootball @btsport @premierleague @btsportscore Tell them to stop chatting shit then

  • Plentino Dan Plenty (@Plentino) reported

    @bt_uk Yes. I called earlier and was told it should be a no interruption service. I was told to call up an hour later if no internet still and it would be looked into. Called up to be told thats not true theres nothing you can do. How can you switch one off and not turn the other on...

  • sophisabella Sophie Earnshaw (@sophisabella) reported

    Ah @bt_uk, weeks sorting this, hours wasted on phone for broadband order that never happened before Xmas, a mini hub as emergency measure that never arrived & a BT mob contract I didn't ask for, plus time closing a/c. And now two bills Dec - Feb for your 'service'. Unbelievable

  • Suff_highways Suffolk Highways (@Suff_highways) reported

    @bovybadlad1 Hi Martin, i have been informed that a Network Inspector has been requested to look at this site. There appears to be an emergency closure in place by @AnglianWater apologies @BTCare Regards, Gemma

  • THE_MIRK_BLUES Michael Kendall (@THE_MIRK_BLUES) reported

    @LimarUKCraig @btsport My point is, they were going to sack SAF and look how that turned out. Ole has had 1 transfer window and brought in 3 class players. As a Utd fan, I’m not happy with our current form/team but I’m happy to give ole the time to develop not chop and change because of bad results.

  • scott78364877 restless native (@scott78364877) reported

    @bt_uk About a year or so ago, spent months of phone calls and engineers coming, they eventually 're ran the telephone wire round the pole which was previously causing BB to cut out completely but the speed has always been chronically slow. It doesn't cut out completely now though.

  • Official__SED Shoot Em' Down (@Official__SED) reported

    @bt_uk If any customer is considering BT, don't. Honestly. Don't. They are slowest network known to mankind. Not to mention they occasionally go down for a good day or two. I don't mean to ruin their business or sales but if they don't improve anything, just find somewhere else.

  • JoolsTurrall ıllıllı ქõõlჰ ıllıllı (@JoolsTurrall) reported

    @jackbremer @bt_uk @vmbusiness I have been a Zen customer for some time and I have a number of technical requirements I like to have with my connection. Don't know if virgin offer these but if #BT fail to sort it out I may have to look into virgin... or a satellite link 😏

  • J400SE J (@J400SE) reported

    @bt_uk Thanks for the sorry. Customer since 1983. 1000+ a year mob/4ktv/bb. Next to no leeway at last renewal, cost increase inside term twice. Cannot go on at this cost. Halo ups the ££ again and ties in 24 months with price increases built in. BB is good. No issue there. 3mths left.

  • nathanPowell198 nathan (@nathanPowell198) reported

    @bt_uk Need help with my connection, my bt infinity is constantly dropping in download speed, it's so bad now that we ether crash our desk tops or when trying to watch netflix/amazon prime buffers 4 times in the space of a 20 minute video.

  • 46Godo steve (@46Godo) reported

    @bt_uk Well been with @bt since October and from November onwards it's been nothing but trouble they say the issue will be sorted tomorrow but on your app its says 21more days till it's fixed 🙃

  • G_Old_M G_OLD Man (@G_Old_M) reported

    @bt_uk BT not fit for purpose #Openreach failed to bring old technology up to date ,ppl working from home have terrible signal strength that drops while trying to work from home

  • nigelstarnes Nigel Starnes (@nigelstarnes) reported

    @bt_uk I live in Tirabad , a small village in mid Wales . Two years ago , BT ( with Welsh Government funding ) ran fibre optic cable along the telegraph poles to the village & installed a green roadside cabinet . When the money ran out ,they never connected it up & they never came back

  • westtony1 Tony West (@westtony1) reported

    @bt_uk Thanks. Certainly when I got to speak to someone at the mobile team on 0800 800 150 they were very helpful compared to the chat help, which was a waste of time and a personal security risk

  • philto Mr H (@philto) reported

    @InplayLady @bt_uk home hub is crap treat your self to a decent router draytek or something like that they dont give away the best for £5 postage .

  • JoolsTurrall ıllıllı ქõõlჰ ıllıllı (@JoolsTurrall) reported

    @jackbremer @bt_uk @vmbusiness I'm not a #BT customer, but most telecoms providers are tied to #BTopenreach infrastructure. UK's network is a joke because of #BTgreed

  • phoebe_d1 Phoebe Dawson (@phoebe_d1) reported

    I have a text from them confirming payment will be by today, but fear that was just the customer service guy trying to keep me happy last week, during what was easily my 4th hour on the phone to them in 2 weeks. SUCH JOY! @bt_uk

  • JoolsTurrall ıllıllı ქõõlჰ ıllıllı (@JoolsTurrall) reported

    @bt_uk I know but BTopenreach's arms reach policy to hide from customers. The idea that consumers consider BTopenreach to be different from #BT is a joke, we know it's just to appease the monopolies commission. @bt_uk should deal with the flak of retaining control of the network.

  • afccharlie Charlie (@afccharlie) reported

    Absolutely no criticism from me on this... 2-0 down, at a ground which absolute ball ache to get away from. Lets not also forget that @btsport actually put the game back to 8.15 for no reason at all. Yet you get @rioferdy5 and others by sport muppets criticising paying fans

  • CMJD1969 Con (@CMJD1969) reported

    @btsportfootball @btsport @premierleague @btsportscore Phantom added time, phantom added time + offside, phantom added time. Would be sensational if refs weren’t shit because we don’t help ourselves.

  • WicksJane alfies bone (@WicksJane) reported

    @bt_uk Wish I’d never agreed to have it done my dig up drive a disgrace they’ve put the modem and hub in the garage so after three weeks still no wi fi as such. Engineer coming next week to try and fix .. but another week of frustration with both BT and the installation company

  • Apothys1GM GM (@Apothys1GM) reported

    @bt_uk £62 a month for loyal customer!

  • alysonread Alyson Read (@alysonread) reported

    Still waiting for @bt_uk to keep their promise and fix my broadband by replacing the worn out line. Their answer - to try to push you into having fibre optic instead of fixing their lines! The engineer warned me they would try to wriggle out it!

  • Apothys1GM GM (@Apothys1GM) reported

    @bt_uk Yes that’s fine but I’m paying £62 a month as a loyal customer! No special deals for loyalty, just new.

  • PenelopeAdesign Penny Allen-Roberts (@PenelopeAdesign) reported

    @btbusinesscare I have accelerated my complaint twice already!

  • TheSilverFrog Andrew Prince (@TheSilverFrog) reported

    @bt_uk Always rolling out new stuff to get even more money from your customers when the existing stuff doesn't work properly. Why don't you provide 'one size fits all' at one price band and make it good and reliable! Too much choice and you can't deliver!

  • QuinnPogey Pogey Quinn (@QuinnPogey) reported

    @RFCGW @btsport Suppose I never thought of it that way tbf

  • janice_bardwell Janice Bardwell (@janice_bardwell) reported

    @bt_uk Remove your disgraceful and potentially dangerous advert witch shows a girl trying to trace her ‘real’ dad on line. Such a poor choice

  • Ayaz_Nazir Ayaz (@Ayaz_Nazir) reported

    @Omz_Bashir @jamandnaz @bt_uk @BT I had shocking reception with them, customer service was horrendous, I hope they sort this out for you.

  • 29Bear29 29Bear29 (@29Bear29) reported

    @bt_uk BT Sport renewed on 18/12/19 still no service still no access through the app, service now restricted due to none payment of bill , well I wonder why I haven’t paid it 🤔 disgusting customer service on every level not that anyone should expect anything less #ripoff

  • Omz_Bashir Omz Bashir (@Omz_Bashir) reported

    @jamandnaz @bt_uk Extremely poor service from @BT actually paid to get out of my contract few years ago for extremely poor quality of service.

  • jamandnaz Jamil Hussain (@jamandnaz) reported

    @bt_uk . Moved over from three uk to BT mobile. Miss sold my phone stating it was unlocked, but sim locked on arrival. My number already ported over to BT mobile. Raised complaint No choice but to return handset. Waiting for a returns envelope since 2/1/2020. 21 days later still

  • Briedivaschamp Fearless N (@Briedivaschamp) reported

    @consciousgary @btsportwwe @btsport Cheaper to watch on the WWE Network 9.99 😂

  • alishathomas98 Lisshaa (@alishathomas98) reported

    @bt_uk It’s slow as a snail and costing me £50+ a month!!

  • joebonthuys Joseph Bonthuys (@joebonthuys) reported

    @vikkers14 @cazacarrick @mrjakehumphrey @btsport Lol that’ll never happen, who cares about the working man and woman when there’s millions of pounds to be made from wankers at the top!

  • Wilfred_Diego Wilfred La Abeja (@Wilfred_Diego) reported

    @phillywilson32 @ManUtd @btsportfootball @btsport no need to be rude. Utd won 3 trophies, 3 years ago, just to update you. Why do you demand instant success - your manager has only had the job 1 year.

  • EdwardJBH Edward Hale 🃏 (@EdwardJBH) reported

    @RugbyInsideLine More rugby, the better! Plus Sky Rugby coverage is awful. If it was on pay to view, would much prefer @btsport.

  • Steve_Berry93 Steve Berry (@Steve_Berry93) reported

    @bt_uk Don't drag @Halo down with your shit brand

  • Pobwright Paul (@Pobwright) reported

    @btsportwwe @btsport @WWEUK @HulkHogan @ShawnMichaels @TripleH @steveaustinBSR @BeckyLynchWWE @WWERollins @DaveBautista Btw shitty strowman never won a royal rumble he won a blood money rip off different thing tards

  • alishathomas98 Lisshaa (@alishathomas98) reported

    Wow @bt_uk your broadbands shit and so’s your customer service....@TalkTalk I’m coming for ya

  • freethorpebees 🐝🐔Janet Paula🐾🐶 (@freethorpebees) reported

    @bt_uk Nope, I've been down that road, just keep going round in circles.


    @bt_uk no thanks when it comes to 5g. people health is more important than your bottom line and you corporations are scum for thinking otherwise and pushing this crap that is 5g.

  • varashi09 Varun (@varashi09) reported

    @bt_uk @Ofcom last week when I complained on this forum you started replying via DM. This morning I have been told via DM by one of your agents that they can see the complaint is open and understand my frustrations. No timeframe for when this will be resolved.

  • TonyMaloney16 Tony Maloney (@TonyMaloney16) reported

    Great to see @virginmedia coming to Seaham, real fibre and not that FTCC shit that @bt_uk @Plusnet and @SkyUK use and have made no effort to upgrade over the years, prepare for the exodus...

  • varashi09 Varun (@varashi09) reported

    @bt_uk @Ofcom also would like to add that this was an hour phone call from me to BT so the issue could be resolved. Not the first 1 hour call to BT from me with no results. Apparently on that day I was assured everything g is resolved and give it 3 working days. It’s been more

  • robynsucks bee (@robynsucks) reported

    @bt_uk internet’s been down for three days now, paying for a whole load of nothin

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported

    @JoolsTurrall @bt_uk They ballsed up our office broadband years ago. We moved to @vmbusiness and would never go back.

  • B4Clockwork Clockwork (@B4Clockwork) reported

    @bt_uk Your service and company are terrible

  • indiointernet Brian Roe (@indiointernet) reported

    @Christerphurr @virginmedia @bt_uk @EE Yeah, I remember Orange, nearly as bad as@virginmedia.

  • Christerphurr Chris Mann (@Christerphurr) reported

    @margionaltheory @virginmedia @bt_uk Fair enough, with sky broadband I’m sometimes not even begging 1 up or 1 down its horrendous.

  • margionaltheory ~MW³~ (@margionaltheory) reported

    @Christerphurr @virginmedia @bt_uk I cant remember off the top of my head what mine is but it isnt slow. I've never had 1 issue with speeds

  • djchubbs nufc_seb (@djchubbs) reported

    @cazacarrick @mrjakehumphrey @btsport Even at 2-0 down, and 2 minutes to go, anything is possible. 😀

  • twright1989 Tom Wright (@twright1989) reported

    @elianwilliams3 @btsportwwe @btsport @WWEUK @HulkHogan @ShawnMichaels @TripleH @steveaustinBSR @BeckyLynchWWE @WWERollins @DaveBautista They've created for more Benoit discussion by omitting him from the list than if they said "this horrible nasty child murderer won it in 2004, what a **** he clearly was, what a mistake with hindsight we made"