BT (British Telecom) Outage in St Albans, Hertfordshire, England

@bt_uk Thanks for the reply Scott, more than Sky have done. I’m just very happy not to have gone with them for my telephone as well as they are rubbish, terrible service @skytv

How convenient, got through to rep # 5 who again dropped my call and when I phoned back for the 6th time your closed!? and you guys wanted me to cancel with BT phone and go with you! @skytv @bt_uk absolutely useless

@bt_uk Sorry, doesn't work. Text fails to send.

@btsport you must be the worst communications company in the world. I cancelled my BT Sport subscription as I was unable to contact you be telephone ! Your answer 50% reduction. No thank. I now get a demand to pay. Online banking act no you quote has 30 different id’s !

@btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

@bt_uk so was meant to have my bt package activated on the 17th of September, 12 days later ,still nothing, I estimated I’ve spent a total of at least 8 hours on hold until an advisor answers when I call up for an update. as I’ve never been given an updated from BT’s end

@bt_uk Checked says all ok but signal breaking up all the time impossible to watch

@bt_uk is there a signal problem in westminster No channels working for last hour

@btbusinesscare Well I hope it is soon. I can’t express how disastrous and costly this has been to our charity. The worst thing is, when we called, you just didn’t care... no sense of urgency, no empathy for our situation. How awful we have to call you out on Twitter before we can get action?

@bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

@btsport trying to cancel monthly pass subscription on line and for the life of me, Im going in circles. Can anyone help me as there doesn’t seem to be a option online. Easy to get one but no way of removing myself as a customer. #boredalready

@da_judge Exactly fcukin BTSport Ultimate wtf m8 i found it with 90secs 2 go it was 531 if your with virgin i guess the same tonight

@bt_uk I contacted OpenReach and they have told me to inform my service provider about this. This needs looking at urgently.

@bt_uk I contacted OpenReach and they have told me to inform my service provider about this. This needs looping at urgently.

@bt_uk I am still waiting to my response in regards to my request for an engineer appointment to look at a communal box, which looks in urgent need of replacement and is impacting an entire block’s service.

@bt_uk I am still waiting for a response a request for an engineer appointment to look at a communal box, which looks in urgent need of replacement and is impacting an entire block’s service.

@bt_uk Can Leanne from the ‘Priority’ team call me pls (although given the problem is 5 days old & counting is hate to be a ‘non-priority’)

@Ofcom Does @bt_uk not have a duty of care for elderly/vulnerable customers? My parents (both over 75) 5 days without a landline. Pls help.

@bt_uk Malc in your Stockport contact centre repair dept just put the phone down on me re: repairing my elderly parents landline.

@bt_uk Hi there are no lights on my BT modem. No fault in the area apparently but no lights at all in any of the sockets. Please help!

@btsportfootball @btsport @FA how on earth did that match go ahead last night. Bishops stortford v St Albans... no social distancing anywhere, hardly a mask in site.. sends out all the wrong messages to the rest of the population, should never have taken place or shown on TV!

@bt_uk Hi, I have rebooted my router 3 times and it gets stuck on bright orange- is this a national issue?

@bt_uk how long until the national broadband problem gets fixed? TIA

@wrightlad_RL @bt_uk my friend has internet problems - fix it now please

@bt_uk We have at least one drop out a day with our BT. Often more. 1st world problem yes, but don’t bang on about how great BT are.

@BBCSport This is why I've not had @SkySports for about 4 years now and hVe never signed up to @btsport and soon to stop paying my BBC licence

@bt_uk Yep I have already checked. We will be without internet for over 2 weeks and your lack of care in your customer service department is a shambles the rep couldn't give a toss about our concerns

@bt_uk our broadband & phone went down in Northolt UB5 area around 5.30pm and when we spoke somebody on the phone they said it could be down til the 12th of November and it's totally unacceptable if this is the case

@bt_uk please explain to me, my router is within 1m away from my laptop and my connection is slow, PlayStation network games lag & my phone struggles to connect to BT wifi.