Is BT (British Telecom) having an outage in St Albans, Hertfordshire, England?

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare is there a problem at the Welwyn Garden City exchange? BTinternet keeps dropping out and is very slow. My business broadband account over a separate BT Phone line is even slower.

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

@BTCare What's going on in Tottenham? My internet has been slow for a good couple of weeks now. Or worse it doesn't connect. Need a solution fast!

My iPad and phone are having an issue with btinternet, but it’s working fine on my MacBook. Is anyone else having a problem @BTCare?

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@adamstokes1992 @BTCare I’ve already told them they are in breach of GDPR. It doesn’t seem to register with them. I’ve had enough of their sheer incompetence. Been a BT customer for 28 years. That’s about to come to an abrupt end.

@BTCare internet still down in Hemel Hempstead :( any news?

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

@BTCare Cool that's what I was after. What are my options if they refuse to cancel the cease order? I just can't have internet because someone who doesn't live at the property says I can't?

@BTCare The order is open but you were unable to take over the line because the previous tenants placed a cease order dated October 25th. Surely if the line is active I should get their service through it?

@BTCare Spoke to order management as soon as they opened. Previous tenants are keeping the line active until November despite my order. My router won't work because it's not suitable for fibre. Reckon you could send us a fibre router so I have some sort of service in the meantime?

@BTCare I’ve already outlined the problem twice today to various BT tech bots and everyone keeps passing the buck. I’ll take my chances with the pigeon.

@BTCare Yeah cheers for that. It took the chat bot 10 minutes to tell me they couldn’t help me with my request. Customer service at @BTGroup has always been a joke.

@BTCare Please help! I’m trying to do a really simple thing on my BT account and it’s proving impossible both online and “live” (I’ve been on your web site and holding for an advisor for hours). It really is extraordinarily frustrating.

@BTCare Internet down again. Very regular occurrence for us. How do we leave?

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare We've had a broadband fault open for months, an engineer came to our house and couldn't resolve the issue as the problem was at the exchange. We have been charged as according to a phone conversation that never happened, I said that we couldn't make or receive calls.

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

@bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

@BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

@BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

@BTCare Still no LAN or Wifi this morning. I don’t care what your status thing says, there is clearly an issue. Please fix ASAP. In your contract you guarantee a LAN service at all times - so you’re breaching that at the moment...

@BTCare Live in a village, so have very poor signal and 4G. Can’t open link. If it’s still down tomorrow, I’ll call again and also ask how I can lodge a formal complaint? Thanks.

@powerportraits @PriskMark @BTCare @plusnethelp @Plusnet I agree David. Unless they have installed specific kit in your house, I’m guessing “monitoring your connection” means checking your sync speed. I continuously sync at 40/10 despite the issues in the evenings / weekends. I feel they are choosing to misunderstand the issue!

WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

@BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

@BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

@BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

@BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

@BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

So our internet has gone down again for the second time and @BTCare think it’s accept to happen up to 5 times daily? I think we’ll be moving

@BTCare Well it has never happened with you before this last few weeks, and had never happened when I was with Talk Talk or Sky?

@BTCare Doesn’t make a lot of difference and it’s just gone down for the second time today

@BTCare hi, I've had a text confirming I've set up online billing, which is odd since I don't have an BT account! The link in the text to report it doesn't work. Can someone please look into this?

@btsport what the fuck is Glen Hoddle talking about?!?! Why is he even commentating, he’s awful!! #ChampionsLeaugeFinal #RealLiverpool #RealmadridvsLiverpool #UefaChampionsLeague

About the worst bit of keeping I’ve seen in any final. #ChampionsLeagueFinal2018 @btsport gutted for @LFC and @MoSalah

@mickquinn1089 @btsport @WWE Seriously Micky u been on the sauce or what Ramos never landed on he’s left arm ffs

As of the @btsport commentary wasn’t bad enough, we now have to listen to Glen Hoddle cream himself over Lallana for the next hour #UCLfinal

@BTCare I just paid £17.99 for 5 days of BT WiFi and it is TERRIBLE. So much worse than tethering to my phone with 1 bar of 3G. I would like a refund please

.@btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming,#Btsport!

Dear @btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 now showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming!

@HarryDukesJnr BTSport is bringing out the worst in you.

@BTCare No team. They sent a new router or two though LOL They just give you the run around, going through a call centre script not listening to what is the problem Then saying engineers have been working at exchange, and the problem is sorted haha

@BTCare absolute joke. Two live chats, after first one put me through to wrong place, now 15 minutes plus on hold. Think it'll be cheaper to cancel my subscription. Bye

@lorrainemking @Hopkins_Alison @BTCare 12 days? Cancel. Right away. You have statutory 14 days cooling off period

@btsport sort your TV signal out. 30 quid a month for this shit

@btsportmotogp @Reddingpower @MotoGP @btsport Your more than good enough Scotty to compete in MotoGP just had shit bikes but don’t give up you can get back in

@BTCare Wireless. I had the same problem a couple months back, you sent a new hub, still the same. Not really improved over the weeks, infact getting worse. It's a daily occurrence

I watched several games on @btsportfootball at the weekend & didn’t see a single trailer for @MCFC v Lyon. I genuinely thought they weren’t showing the game. Naturally, all the other three English clubs games were trailed several times. What is your problem with City, @btsport?

Hey @BTCare Any idea what the customer services wait time is roughly? I’ve been on hold for 25 minutes already and urgently need to get an issue resolved.

@BTCare shocking service as ever from you. The least accommodating provider ever. Never again will we use your service #awful #CustomerSuccess