Is BT (British Telecom) having an outage in Stevenage, Hertfordshire, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Stevenage, Hertfordshire, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Stevenage, Hertfordshire, England

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Most Reported Problems:

  • Internet (57.35%)
  • Phone (21.57%)
  • E-mail (9.56%)
  • Wi-fi (4.90%)
  • Total Blackout (3.68%)
  • TV (2.94%)

BT (British Telecom) Outage Map Near Stevenage, Hertfordshire, England

BT (British Telecom) in Stevenage, Hertfordshire, England Comments

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BT (British Telecom) Issues Reports Near Stevenage, Hertfordshire, England

Latest outage, problems and issue reports in Stevenage, Hertfordshire, England and nearby locations:
  • tinysuz
    🐾Suzanne ⚒ COYI ⚒🐾 (@tinysuz) reported from St Albans, England

    Well we were thrilled to get our wi-fi up and running on Friday but alas it just will not connect to our Samsung tv. Despite all the resolutions given by @BTCare the issue seems unsolvable. BT forums suggest Samsung TVs do not connect to hub 6

  • tinysuz
    🐾Suzanne ⚒ COYI ⚒🐾 (@tinysuz) reported from St Albans, England

    @BTCare If we could get some idea of when it would help. You do not seem to understand just how important the internet is for us.

  • tinysuz
    🐾Suzanne ⚒ COYI ⚒🐾 (@tinysuz) reported from St Albans, England

    I think when I joked we would be lucky to have internet by Christmas, it was not such a joke after all. They say they will try to fix by this Friday. Why do I have no confidence this will actually happen? @BTCare

  • Captain_Deltic
    Roger Ford (@Captain_Deltic) reported from Welwyn Garden City, England

    @BTCare is there a problem at the Welwyn Garden City exchange? BTinternet keeps dropping out and is very slow. My business broadband account over a separate BT Phone line is even slower.

  • samjmoseley
    Sam (@samjmoseley) reported from Ware, England

    @bt_uk @BTCare I’ve had two calls today from 01261397285 & 01361972465 claiming to be BT telling me that my internet is infected and I need to give them details to fix. Sounds like a #scam #nuisancecalls

  • raine_ryuzaki
    Stephanie (@raine_ryuzaki) reported from Hemel Hempstead, England

    @BTCare internet still down in Hemel Hempstead :( any news?

  • itsdanmoore_
    DM (@itsdanmoore_) reported from Welwyn Hatfield, England

    @BTCare Cool that's what I was after. What are my options if they refuse to cancel the cease order? I just can't have internet because someone who doesn't live at the property says I can't?

  • itsdanmoore_
    DM (@itsdanmoore_) reported from Welwyn Hatfield, England

    @BTCare The order is open but you were unable to take over the line because the previous tenants placed a cease order dated October 25th. Surely if the line is active I should get their service through it?

  • itsdanmoore_
    DM (@itsdanmoore_) reported from Welwyn Hatfield, England

    @BTCare Spoke to order management as soon as they opened. Previous tenants are keeping the line active until November despite my order. My router won't work because it's not suitable for fibre. Reckon you could send us a fibre router so I have some sort of service in the meantime?

  • symonvegro
    Symon Vegro (@symonvegro) reported from Redbourn, England

    @BTCare Please help! I’m trying to do a really simple thing on my BT account and it’s proving impossible both online and “live” (I’ve been on your web site and holding for an advisor for hours). It really is extraordinarily frustrating.

  • ConorMegaw
    Conor Megaw (@ConorMegaw) reported from Much Hadham, England

    @powerportraits @PriskMark @BTCare @plusnethelp @Plusnet 2/2 There are 4 VLANS available for us to connect to but they are all “hot”. The new backhaul to the headend(s) should fix this. 3 VLANs should be good from 13th July and the final one from 17th. Perhaps BT could tell you which VLAN you are on?

  • SAMBeastDavid
    David (@SAMBeastDavid) reported from Royston, England

    @BTCare Yes, the link isn’t loading for me and I’ve been told to contact tech support. Terrible customer service so far - refusing to help because you don’t see an issue, but then stating something clearly is wrong as we don’t have LAN.

  • SAMBeastDavid
    David (@SAMBeastDavid) reported from Welwyn, England

    @BTCare Still no LAN or Wifi this morning. I don’t care what your status thing says, there is clearly an issue. Please fix ASAP. In your contract you guarantee a LAN service at all times - so you’re breaching that at the moment...

  • SAMBeastDavid
    David (@SAMBeastDavid) reported from Welwyn, England

    @BTCare Live in a village, so have very poor signal and 4G. Can’t open link. If it’s still down tomorrow, I’ll call again and also ask how I can lodge a formal complaint? Thanks.

  • CodingHut
    Will Bryan #FBPE (@CodingHut) reported from Letchworth Garden City, England

    @Matthias_FC @BTCare Arrghhhh! It worked for a couple of hours this afternoon but now it's down again.

  • CodingHut
    Will Bryan #FBPE (@CodingHut) reported from Letchworth Garden City, England

    @BTCare Sadly the status page shows the fault from my landline number, but then gets me to login to my account which then says no fault. Can't you lookup SG6 to see what's going on?

  • CodingHut
    Will Bryan #FBPE (@CodingHut) reported from Letchworth Garden City, England

    @BTCare It tells me I have an open fault and that somebody else has reported problems that have been fixed. Speaking to my neighbours though it seems there is a larger outage in Letchworth.

  • CodingHut
    Will Bryan #FBPE (@CodingHut) reported from Letchworth Garden City, England

    @BTCare Broadband faults in Letchworth (SG6). Can you provide more info on issue and ETA for a fix?

  • ConorMegaw
    Conor Megaw (@ConorMegaw) reported from Welwyn Garden City, England

    @powerportraits @PriskMark @BTCare @plusnethelp @Plusnet I agree David. Unless they have installed specific kit in your house, I’m guessing “monitoring your connection” means checking your sync speed. I continuously sync at 40/10 despite the issues in the evenings / weekends. I feel they are choosing to misunderstand the issue!

  • ConorMegaw
    Conor Megaw (@ConorMegaw) reported from Much Hadham, England

    @powerportraits @BTCare @plusnethelp @Plusnet @PriskMark @Ofcom None of the providers want to take responsibility for selling services they can’t deliver. At least 2 no shows by BT Openreach (1 for me and 1 for @powerportraits ). The exchange went live 3 months ago for FTTC & it’s been broken from the start, but they still take orders

  • ConorMegaw
    Conor Megaw (@ConorMegaw) reported from Much Hadham, England

    @BTCare @powerportraits @plusnethelp @Plusnet @PriskMark Plusnet provides my broadband. But @powerportraits in this conversation and many others are having the same issue with yourselves. It is BT Openreach who didn’t show today. All BT companies.

  • ainsleywalker
    Ainsley Walker (@ainsleywalker) reported from Luton, England

    @cannockman38 @mcbeaney @GaryLineker @btsport "They are showing only one match for free" But PJ was on about this one match, his original statement was ''Shame the majority of the British population can't afford to pay to watch this game''. Key words, 'THIS GAME'. This game has been made free, so he got rude for nothing.

  • ainsleywalker
    Ainsley Walker (@ainsleywalker) reported from Luton, England

    @mcbeaney @GaryLineker @btsport Shut down by BT Sport and Lineker mate, how do you feel?

  • JackJHutchinson
    Jack J Hutchinson (@JackJHutchinson) reported from St Albans, England

    @BTCare @parcelforce It’s my Broadband equipment & TV set-top box. Service. Due to start tomorrow which might be tricky without the equipment. Understand problems occur but not ideal & @parcelforce seem to have gone off the radar.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • jennys279
    Jenny (@jennys279) reported

    @BTCare I cancelled my email with you b4 you put price up however have had notification of money owed I can’t use other methods of communication as I don’t have any other products therefor don’t have an account number I have previously spoke to 2 overseas agents to cancel

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 36Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • OssettMike
    Mike Ramsden (@OssettMike) reported

    @BrianDrian @BTCare Would you believe a complaint was logged almost three months ago; nothing has happened with it other than a letter about a month ago apologising for the length of time dealing with it!

  • BrianDrian
    Nick Tordoff (@BrianDrian) reported

    @OssettMike @BTCare I had the same thing when I tweeted but they seemed to get bored. Give them 24 hours and then log a complaint if it isn't sorted.

  • WendyWorker
    WendyO'Banton (@WendyWorker) reported

    @BTCare BT DontCare - so another day of broken promise. Stayed in awaiting a call which would happen before 9pm. Nothing. 2 day wasted for something which should be simple. What does a customer have to do to get help.

  • BrianDrian
    Nick Tordoff (@BrianDrian) reported

    @OssettMike @BTCare Just seen this via a round about route. Have you tried logging a formal complaint on the web site. You get a complaint number and then you can keep escalating. Don't do it on the phone because they will close it without your permission

  • YouGotPogbad
    YouGotPogbad (@YouGotPogbad) reported

    @BTSportBoxing @btsport I didnt win. I had to listen to your biased commentators. **** you all

  • lloydy3115
    Mike (@lloydy3115) reported

    @BTCare Yep spoke to Kevin today could not resolve the problem. Now the issue I have is I’m not about to take time off work for a fault at you end.

  • juliethomas994
    Julie Thomas (@juliethomas994) reported

    @BTCare Also not be been told I should never have been signed up for infinity2 as it is impossible to get that speed on my line

  • Rugbystud1
    Micky Norman (@Rugbystud1) reported

    @jwjcraig @BTSportBoxing @btsport Agreed. They are bad enough on Sky, this was a joke.