BT (British Telecom)

BT (British Telecom) Outage Report in Welwyn Garden City, Hertfordshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Welwyn Garden City, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Welwyn Garden City, Hertfordshire, England 11/29/2025 02:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Welwyn Garden City, Hertfordshire, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hemel Hempstead, Enfield Town, Barnet, Waltham Abbey, Luton, Borehamwood, Chingford, Hitchin, Hoddesdon, Hertford, Harpenden, Welwyn Garden City, St Albans and Stevenage.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Welwyn Garden City, England

Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:

  • LKT2011 LT✨✨ (@LKT2011) reported from Barnet, England

    @Foxigav @btsportrugby @btsport You asked a question. I answered it for you. I never suggested money laundering was ok. I never suggested anything was legal or otherwise. You asked if they were still cheating & to receive any further fines. And I said no. They have been fined and points deducted. It ends there.

  • MarianEWeadick Marian Weadick (@MarianEWeadick) reported from Enfield Lock, England

    @bt_uk Yes says problem in our area from 1.27pm to 10.27pm. Our router is flashing purple

  • HungLee Hung Lee (@HungLee) reported from London Colney, England

    @bt_uk Yes. The line has been down for days. Need broadband for business!

  • bondmedia Bond Media™ (@bondmedia) reported from Enfield Lock, England

    @clairyfairy86 @virginmedia @btsport Same issue here!!

  • robinhood126sta robinhoodpub (@robinhood126sta) reported from St Albans, England

    @btbusinesscare signal issues @robinhood126sta #help

  • StuckUpSteve Steve Atkins (@StuckUpSteve) reported from Enfield Lock, England

    @btsport woman commentary doesn’t work , please stop it it’s Shit

  • chrissiepepper chrissie pepper (@chrissiepepper) reported from Roydon, England

    If all goes according to plan my new phone line will have taken 3 months not the usual 15 working days from time of order, HELP! @bt_uk @OpenreachHelp @MoneyTelegraph

  • A_Gent_Chadd Agent Chadd (@A_Gent_Chadd) reported from Hemel Hempstead, England

    Thank you Ian @bt_uk you are a credit to the company. Shame all staff aren't as capable and civil. Customer Service training needed in Newcastle call centre 🤔

  • rsborrett Richard Borrett (@rsborrett) reported from Hitchin, England

    @bt_uk my mother in law is a vulnerable adult with a careline system. Phone line has been broken for over day. Your website wont allow us to flag the fault number for urgent attention and there’s no contact numbers. HELP!

  • sdunlop Stuart Dunlop (@sdunlop) reported from Stevenage District, England

    @AlexWilliams100 @bt_uk Our speed is awful too. Could change provider but problem is it would be no different as it's the wires coming into the house from the box that they are not interested in solving.

  • BlackheathDogs Blackheath Dog Walkers (@BlackheathDogs) reported from London, England

    @bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

  • ColinJohnCooper Colin Cooper (@ColinJohnCooper) reported from Enfield Lock, England

    @bt_uk Yes I have an open fault. Got through after 40 minutes on second attempt. No Broadband until next week. Not eligible for compensation because under BT terms and conditions this is acceptable service Unbelievable

  • tetleyteabird Sarah Brigden (@tetleyteabird) reported from Hitchin, England

    @bt_uk I've already raised a complaint when I called Friday morning perhaps. We're receiving a terrible service. Unable to view the guide or watch catch up intermittently. Even after getting the kids to disconnect fron the router!!

  • eventsbykitch Michael Kitchener (@eventsbykitch) reported from London, England

    @btsport customer service is the WORST on the planet #CustomerService #cancelled

  • joemjeffrey Joe (@joemjeffrey) reported from London, England

    .@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

  • VibeFitnessWare ViBe Fitness (@VibeFitnessWare) reported from Ware, England

    @bt_uk worst experience setting up the broadband upgrade this morning at I still broadband and the engineer told me he didn’t know how the new phone works

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported from Enfield Lock, England

    Absolutely disgusting treatment from @BTCare engineer lied, 2 apts missed. Now received an email saying I will be charged from 22/1 when we have no internet or phone until 29th on hold over an hour for the phone to be just put down. Reconsidering my choice to become #BT customer

  • BaizhouCai Baizhou Cai FRSA (@BaizhouCai) reported from Barnet, England

    So I called @bt_uk noon today asked about cancellation of my contract, i was told i can do it anytime, i started a contact with @Hyperoptic and called bt to cancel, i was then told to pay a £200+ fine!! I was never told that in the first phonecall!! #liedtobybt #btlies

  • MarianEWeadick Marian Weadick (@MarianEWeadick) reported from Enfield Lock, England

    @bt_uk we have BT internet. We have reset our router & still we can’t use the internet. Tried to use app on my phone to check the service but that won’t even let me log it

  • sammyjr1990 Sam J Reynolds (@sammyjr1990) reported from Welwyn Garden City, England

    Twitter help me out... The telephone pole outside my house has been hit by a falling tree.. The council @WelHatCouncil say to ring BT @bt_uk say I need to ring my phone supplier @TalkTalk ask me a thousand questions about the broadband and the phone line.. THE POLE IS DAMAGED

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • fran2508 Francesca Jones (@fran2508) reported

    @bt_uk logged a complaint over 3 weeks ago now as you have changed which contract I’m on saying I’m not entitled to the one I was on although my circumstances haven’t changed. No one has got back to me, not a good way to treat your loyal customers #bt #btpoorcustomerservice

  • JeremyWesthead Jeremy Westhead (@JeremyWesthead) reported

    Hello @bt_uk , there’s no internet in my village (joys of Facebook village groups!) but your app says there’s no service issues in the area (TN12 9)

  • stevoknows Stephen O'brien (@stevoknows) reported

    @bt_uk your unbreakable broadband brakes quite a lot doesn’t it definitely not unbreakable then you are rude and lie to my wife. Will be leaving you as soon as I can.

  • SarahHar256 SarahH (@SarahHar256) reported

    @bt_uk Internet in Headcorn, Kent is not working.

  • TonyMuller13 Tony Muller (@TonyMuller13) reported

    Hi @bt_uk , angry customer here. B'band & TV ‘upgraded’ on June 27 (late) since then no subscription TV. Tho many calls (by me) only got broken promises, platitudes & unfulfilled assurances. NOTHING is fixed. Absolute shitshow of customer management. Get your act together.

  • andrewkettle Andrew 💙 (@andrewkettle) reported

    @bt_uk Hi we had an issue with our broadband and phone as our cable was accidentally cut. You kindly sent a mini hub as we had no internet. BT came within two hours and fixed the issue. We sent the mini hub straight back the next day when it arrived and didn’t even open it.

  • blox_ben Sandwich (@blox_ben) reported

    @bt_uk Hey, my internet has been suddenly slower than before lately and I don’t know why do you have any reasons why got so slow?

  • umacf24 Tom (@umacf24) reported

    @bt_uk Called it in to 151, got a response saying it will be fixed by midnight on Wednesday. Five days no Internet and I'm WFH with +ve Covid tests. Meanwhile the queue message speaks about BT's commitment to "excellent customer service."

  • jacd_004 Jacorine (@jacd_004) reported

    2nd time on holiday abroad, USA! having the “travel pass” and IT DOESNT WORK!!!! Why am I even paying for it?! Rubbish service I cannot wait to end my contract @bt_uk 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • Divinedesigns19 Divinedesigns (@Divinedesigns19) reported

    @bt_uk @BTGroup Hello, I’m contacting you on behalf of PeterLoweFabrics, we’ve been waiting for a switch over on our services for over 3months with no resolve! We keep getting fobbed off! I’d like to make a complaint!