BT (British Telecom) Outage Report in Welwyn Garden City, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Garden City, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (6%)
-
TV (1%)
Live Outage Map Near Welwyn Garden City, Hertfordshire, England
The most recent BT (British Telecom) outage reports came from the following cities: London, St Albans, Luton, Barnet, Watford, Enfield Town, Waltham Abbey, Hitchin, Chingford, Stevenage, Welwyn, Welwyn Garden City and Loughton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| St Albans |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Welwyn Garden City, England
Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:
-
Therion Ware #FBPPR #FBPE #Truss: series imbecile.
(@TherionWare) reported
from
Stevenage District, England
@bt_uk My current bill for £55.99 does not appear to take account of the 27 days my broadband/digital voice service was out for. What happened to the alleged "automatic compensation"?
-
Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
-
Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
-
Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
-
Therion Ware #FBPPR #FBPE #Truss: series imbecile.
(@TherionWare) reported
from
Stevenage District, England
@bt_uk I notice my bill for Jan 2023 is estimated at the usual amount, which clearly doesn't take account of the 27 days of broadband outage. When will the much vaunted "automatic compensation" shown as a bill credit for ≈ £226.80?
-
Nick Atkin
(@NicoSCMP) reported
from
London, England
Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑
-
Philip Krajewski
(@phil_k92) reported
from
Nash Mills, England
@bt_uk why is my bandwidth/internet/whatever it may be so poor that I can watch the rugby on bt sport on my phone via 4G without trouble yet keep getting IPC6023 error code on my bt supplied YouView box (with bt hybrid fibre broadband)??!! I don’t even live in a rural area!!!
-
Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
-
Abbi
(@profmyster21) reported
from
London, England
@bt_uk Is the wifi down in SE6???
-
Roger Tichborne/Rog T
(@Barneteye) reported
from
Barnet, England
@andrewsduncan1 @btsport They have a policy of employing crap analysts
-
Martin Spooner
(@spoonrmicroblog) reported
from
Luton, England
@bt_uk I'm "We've Thought of Everything" package Fibre with Halo 3... While I was sat here, lightning has blown my Smart Hub, it's dead powerwise, & maybe the overhead wire into the house. It's 0700hrs Sunday & no help available, you haven't thought of this?
-
Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
-
Warren Price
(@wp257) reported
from
Barnet, England
Woke up at 5am to watch #Cricket and #Australia are 3-12! Series lost, but never too late to enjoy @btsport
-
Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
@virginmedia So you've just admitted you've had an increase in custom, meaning an increase in profits, yet I and other customers have to pay for you to expand your network? Greedy, greedy, greedy. Pay for it yourselves. Just seen the same package thru @bt_uk for £21 a month less. Bye
-
Martin Watson
(@killawat) reported
from
Luton, England
Shocking customer service from @bt_uk internet deactivated Monday because they got our moving day wrong despite being told numerous times it had moved. Can't reconnect until today 3 days later. Promised someone would call today. No call received yet they insist they did at 9:30
-
MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.
-
Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
-
Martin Spooner
(@spoonrmicroblog) reported
from
Luton, England
@bt_uk DM sent. After 20 minutes with automated help and SMS on my mobile phone it said you weren't there at this time. Nice to see you are. Thanks.
-
MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
-
Gurs Sehmi
(@GursSehmi) reported
from
Hertfordshire, England
I'm feeling really liberated since I cancelled @bt_uk service! I now no longer have to deal with the worst service known to man. I am soon cancelling @skytv , and they have the second worst!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Jess
(@jessss_braderr) reported
@bt_uk Engineers found faults every time, fixed for a few days then more issues.. no one seems to care about the fact that I’m paying over £100 for a service I can’t use. But you’d like to take nearly £900 off me for leaving.
-
Robgriff
(@robgriff) reported
@mobile_mag @EE @bt_uk We had Fibre installed by BT to the poles on our lane in 2017. It was never connected, such a a waste of money. Now being replaced but stopping at the property before us 300m away. Infuriating. Stuck on 4G broadband but signal is appalling even with cantenna.
-
Rutto 🇵🇸
(@ezrandez) reported
@England @rioferdy5 @bt_uk Play Saka or i support Germany
-
Pettigrew Bakeries
(@PettigrewBakes) reported
Phone lines down while we switch to @bt_uk (NOT SUPPOSED TO BE ANY DOWNTIME GUYS!!) Customer orders/queries please use 07897995409
-
unless978
(@unless978) reported
@bt_uk we have just been advised that you are switching us to Digital Voice next week. There is no mobile at all where we live. If there is a power cut, we risk my elderly mother not being able to call 999. This is awful, and I would like advice on how to make a formal complaint
-
DSORBS
(@dsorbs) reported
@stokesinskeggy @bt_uk We had issues (still do a bit), and so did my dad. They ended up putting a new socket in at ours which improved things. (is yours still the original/old?) They put an extender/booster (can’t remember) in for free at my dads.
-
Ian James
(@ij1971) reported
@bt_uk This is the problem I have, it doesn’t show within the app. I’ve explained this previously, and it’s why I needed assurance it wouldn’t renew.
-
Jim Walter
(@jimswalter56) reported
@bt_uk @England Let's not put unnecessary pressure on the lads, let's support them and back them 100%.
-
Kevin Miller
(@Kev_J_Miller) reported
@bt_uk No, that’s simply not the case, faults are closed when they feel like it and probably to improve their service numbers. This is shambolic.
-
Robo Bot
(@robobotbotbot) reported
@bt_uk For the number in questions that lists (now two) "Broadband -- Current Service Issue". This is entirely the point I am trying to make; not a single clue as to what kind of fault this is. Just "Broken". How do I evaluate how to respond to an outage with that level of detail?