BT (British Telecom) Outage in Barnet, Greater London, England

@bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.

@BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!

Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk

@btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽

@jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,

@Stephen40141780 @bt_uk Same experience!!!! The customer service promised to call back @bt_uk but never followed up, I need to cancel my broadband real quick and move to another server!

@chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages

@bt_uk agreed to @jugglerbry, my queries are not being answered despite being on hold on customer service phone line for 1 hour and get very poor response on cancelling my BT broadband service.

@bt_uk Yes @bt_uk still requiring clarification from the DM I sent + cancellation of broadband service because I had enough! Overcharged and need refund.

@Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

@btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

@zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂

@piersmorgan my 78 y/o mother has no broadband and @bt_uk are being extremely unhelpful.... please help! We need to see she’s ok.

@bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help

@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

@bt_uk I’ve been trying to get through to you for three days to pause my BT Sport package. I don’t understand why you can’t take the easy customer friendly approach the Sky Sporys via their app. Please contact me. Thanks

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis

@btsport tweeted yesterday about pausing my #btsport subscription and have had no response. Please support your customers as @SkySports have done in this difficult time

@shoeburger @SkyHelpTeam @SkyUK @SkySports @btsport won’t even let you pause or cancel.

@bt_uk @TalkTalk @OpenreachHelp @UKPowerNetworks when are you going to fix the power supply to the cabinet on Tudor way/shepherds lane been since the 28th February & you keep blaming each other for not fixing it.

@lee4ord @btsport @SkySports Not a bad shout

@btbusinesscare major problems with our internet. Has randomly disconnected throughout the day for weeks.

@bt_uk worst experience setting up the broadband upgrade this morning at I still broadband and the engineer told me he didn’t know how the new phone works

Listening to @jjenas8 on @btsport is sickening. Such a pony commentator with terrible opinions on the game.

@btbusinesscare hey guys. I need some help

@bt_uk hey, I need help please

@clairyfairy86 @virginmedia @btsport Same issue here!!

@btbusinesscare having intermittent issues with our broadband. Trying to do the online check and it’s taking forever. We had this yesterday as well.

Very slow on the uptake, or @btsport have failed miserably on publicising it, but the fact they've attained some @NHL live game rights is potentially huge. They've done a great job with MotoGP and increasing baseball coverage, so hopefully they step it up with hockey too.

Therein lies the clue. If he was from BT then he'd know whether you have internet. If you get such a call give no information and just hang up. @bt_uk @metpoliceuk

@bt_uk fair play. Not a seamless switch (5 days without broadband) but friendly customer service when you had a wobble, text from engineer to say it’s sorted and a dollop of credit volunteered at the end. Not bad. Thank you to the nice people who look after your customers.

@bt_uk I’d like to cancel BT sport but the web or app won’t allow it saying you much call.

Absolutely disgusting treatment from @BTCare engineer lied, 2 apts missed. Now received an email saying I will be charged from 22/1 when we have no internet or phone until 29th on hold over an hour for the phone to be just put down. Reconsidering my choice to become #BT customer

Can’t make the game this evening so just rang @btsport to upgrade. £28.00 per month plus £35.00 connection fee. **** that - Twitter it is then tonight!

@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈

@truesricosta @Ossyref @StephMcMahon @WWEUniverse @btsport @btsportwwe @WWE @WWENetwork Sorry i misread this all - i thought the question said live on tv (misread the wwe network bit) and I agree with the last tweet. If anything i wish raw and sd could be on the wwe network quicker (but again tv license issues prevent this)

@btsport He called the the ref an idiot. And that is why he is a ****, and always will be. No way back from that. ****** of the highest order. Can’t stand him.

@bt_uk Working now thanks. App on phone, first time customer.

@bt_uk Tried that, Google Store indicates that app is no longer available. Also, the call centre agent stated that movies are never 'bought', they are merely 'licensed' for as long as one is a BT TV subscriber. Pretty sure the options were 'Rent' or 'Buy'. Don't remember 'License'.

@bt_uk nobody has come back about my complaint that I submitted - guess another one is heading your way

@GohilAnish @SkySportsPL @premierleague @SkyFootball @btsport @btsportfootball @PrimeVideo I know wtf 😒😒😒 no wonder people illegally stream it

It rained yesterday. Phone line down again. This is the fourth time in six months. @bt_uk are hopeless.

@btbusinesscare signal issues @robinhood126sta #help

@bt_uk You should first try to help existing customers not trying to get new with such a horrible service!

Our @bt_uk broadband is down. They’ll fix it by Monday apparently. Kids spent the first 24 hours going through grief cycle (shock, disbelief, anger etc), then a resigned slump, and have now become manically busy and exuberant and I am desperate for them to get YouTube back.

So annoyed @bt_uk unprofessional and rude customer services and the scam you are running with the gift cards incentives for purchase of your packages. Gift cards never arrive and you do not want to deal with it even after official complaints are made. The worst customer service!

@TallyWhacker6 @IsabelOakeshott @bt_uk Perhaps there is a problem with it, did you not think of that.

@IsabelOakeshott @bt_uk Should have nationalised like Jeeza said 10 yrs ago then we've had a proper high speed system instead of a mickey mouse affair Time and again on TV the links r breaking down

@bt_uk thank you. Amazing service to solve (I hope) my broadband problem. Texted to report my fault. Responded in 30 minutes. Problem diagnosed & solution in place before calling back. Even waited on the line for a test video call to my business partner. #CustomerService

@bt_uk BT AND SKY ARE NECK IN NECK FOR THE WORST CUSTOMER SERVICE

@bt_uk And the latest updates - 31 Mar 13:30: Order will be cancelled. Please hold. Disconnect. 31 Mar 14:30: Order being cancelled. Activation some time tomorrow. Its become a daily ritual now, calling your customer helpdesk... Lets see how long this goes!

Not often you can report amazing service from @bt_uk but 3 hrs ago I reported a fault and the engineer has already been and fixed the broken cable! Well done @bt_uk

@bt_uk Help! Router is flashing red B. Keep turning it off and on again, restarting etc etc and nothing is working! 😬😬😬😬😬😬😬😬😬😬😬😬

@bt_uk Hello I am fibre 2 customer and everything was fine till 19 of March where my broadband speed dropped off significantly. I was getting 68-70 Mbps before now it dropped to 23, and then further to 17. Ping is stil very good, but my broadband looks capped! I sent PM with details

@lenabellina @VodafoneUK @EE @ThreeUK @O2 @bt_uk This seriously needs to happen. I've been cut off. Can't get through to O2 to talk to anybody. Really useful in these times. If O2 do not help during this period they will never receive my money again. If I get a chance to earn anymore that is!

@bt_uk @btsport As then those TV episodes on WWE Network I won't have to watch them on a smaller picture for a few weeks then until the pay lock comes back unless it doesn't for a better bundled in no £25 extra bundled with Sky Sports option. I can take advantage watching the few left standing.