BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 787
Glasgow, Scotland 225
Birmingham, England 191
Hammersmith, England 191
Hackney, England 155
Croydon, England 113
Blackburn, England 102
Manchester, England 94
Halifax, England 90
Batley, England 80
Cardiff, Wales 77
Bristol, England 69
Southwark, England 53
Newport, Wales 49
Reading, England 47
City of Westminster, England 44
Edinburgh, Scotland 42
Hounslow, England 38
Peterborough, England 36
Liverpool, England 34
Portsmouth, England 31
Oldbury, England 29
Ilkeston, England 29
Crawley, England 28
Wembley, England 27
Normanton, England 26
Luton, England 26
Islington, England 25
Paddington, England 25
City of London, England 24

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • stu_rue CHRYSTALS ... m (@stu_rue) reported

    @bt_uk I need help ASAP I have bought Amazon Alexa devices from you and they don’t work due to #bt not registering them with Amazon first?

  • j4ykd Jay (@j4ykd) reported

    @bt_uk I was due to have my FTTP connection installed on the 1st December, after being cut off for 5 weeks without any forewarning, and following the engineer visit and the inability to install this day due to poor planning I am now 3 days later without an install date! Help!

  • YaaMandy Mandy B (@YaaMandy) reported

    @bt_uk my activation was 3rd Dec, today is now 5th and still nothing . Not even a letter with my account details. I’m not impressed, I regret changing providers now. I’ve spoken to someone everyday since the 3rd Dec and everyone is passing the blame but not resolving my issue .

  • ComXcomics Eddie Krueger (@ComXcomics) reported

    @bt_uk Thanks, but no indication of when that will be, despite my request to escalate. Also, very convenient that they appear to be the one department I can’t find on social media. Your lack of progress and support so far contradicts everything your business claims to be.

  • Voyagerairports Voyager UK Chauffeurs Limited (Northants) (@Voyagerairports) reported

    @TheJaseLife @bt_uk I’ve caught so many bad and dangerous driving incidents on dash cam recently. If I sent them all to @NorthantsPolice ‘operation snap’, it would be a full time job!!

  • f_shallisknight Fi Shallis-Knight 🦁 🏳️‍🌈 ❄️ (she/her) (@f_shallisknight) reported

    @EE @btsport Hi. Do you have a customer service email address or similar? Your online chat says they can’t address my query and won’t let me open a chat, but I was on hold for >1 hr last time I phoned and don’t have time for that. Thanks.

  • loujenks57 lou jenks (@loujenks57) reported

    @EE @btsport @EE How many peoples accounts have you added £50 to for no known reason, but the customer must pay it and wait for it refunded ???

  • FredORourkeArt Fred ORourke (@FredORourkeArt) reported

    @bt_uk while I’m now the account holder we have had issues with our home internet. I teach classes from home and this service is not good enough. Already had an engineer come out and just replaced the hub, yet that has done nothing.

  • aidyglo Adrian Jones (@aidyglo) reported

    @bt_uk Tried that twice and switching on and off. Had problems for month and engineers are constantly in the village trying to sort the problems out. Don’t think it’s fair we pay for a service you don’t provide.

  • Brookes69Paul Paul (@Brookes69Paul) reported

    @btsportrugby great that there's 3 games on this weekend, however I want to watch one and record the other 2. I'm unable to set the recorder, is there an issue? Will these games be repeated during the week at all? Thanks #rugby #btsport

  • Trustkarma11 FTP (@Trustkarma11) reported

    @wilxywoo @EE @btsport I'm having the same problem.

  • lisa7514 LisaF1 🏁 (@lisa7514) reported

    @bt_uk we're trying to sign up with bt, this is the second day we've run into problems! No account number recieved, no confirmation email received and no idea of when the hub or TV box will be delivered!!

  • LlanwddynShop Dafarn Newydd: Store, Takeaway and Fuel Station (@LlanwddynShop) reported

    @btbusinesscare @BTBusiness it appears that our phone line is not working

  • j4ykd Jay (@j4ykd) reported

    @bt_uk I made a complaint that evening after 90 mins on the phone to find out what was happening to no avail and still no response. Complaint number was VOL013-541933039342

  • jimhotep jim (@jimhotep) reported

    @bt_uk Why is my broadband speed so slow? It seems we're paying a decent service but actually recieving between 0.96 and 3.56mps. why?

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