BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1284
Manchester, England 365
Birmingham, England 354
Glasgow, Scotland 317
Tower Hamlets, England 210
Croydon, England 171
Islington, England 164
Hackney, England 153
Leeds, England 142
Southwark, England 106
Liverpool, England 100
City of Westminster, England 98
Ealing, England 95
Lewisham, England 87
Reading, England 83
Enfield Town, England 82
Edinburgh, Scotland 72
Newcastle upon Tyne, England 72
Cardiff, Wales 70
Harringay, England 63
Slough, England 62
Watford, England 61
Luton, England 60
Bermondsey, England 56
Camden Town, England 55
Paddington, England 53
Hereford, England 53
Leicester, England 52
Leyton, England 51
Nottingham, England 50

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • shaz_perry Sharon Perry Art (@shaz_perry) reported from Reading, England

    @bt_uk engineer booked for this morning between 8 and 1 to fix slow connection yet hasn't shown up.

  • PaulDC28 PaulDC JFT96 ⭐⭐⭐⭐⭐⭐ (@PaulDC28) reported from Liverpool, England

    @bt_uk seen a few people say there connect isn't good so did the check thing, say there's no issues but my Internet keeps dropping out every 5 to 10 minutes at a time???

  • Xplorography Jake (@Xplorography) reported

    @TalkTalk @bt_uk @OpenreachHelp I live in a small block of flats and around half the building now had no Internet, this has been going on for 48 hours now, when is this problem going to be fixed? Please dm me for details

  • JonColl24310263 Jon Collins (@JonColl24310263) reported

    @bt_uk my internet has been spotty for a few days, is there some issue in Glasgow?

  • branwiIIiams Chris (@branwiIIiams) reported

    @bt_uk It's via Wi-fi, it has been very good since coming back to BT.. this last week has been very intermittent to be honest. I've restarted hub etc but still get problems. Regards Chris

  • ratty_john John Rowland (@ratty_john) reported

    @bt_uk It has not been delayed. It is a series of failures by BT and your service provider #openreach I was promised a call back today that never came. By all accounts it was the 16th! That is not what I was told during my 90mins call on Saturday.

  • mdhardcastle Mike Hardcastle (@mdhardcastle) reported

    Hey @bt_uk Tried to order Broadband with your “Remove Landline” for a second property. Your website couldn’t do it without a number. Phoned support who couldn’t understand I wasn’t moving and I didn’t want a dial tone. So using @SMARTYMobileUK 4G router.

  • GregFelix1 Greg Felix (@GregFelix1) reported

    @btbusinesscare Thanks but unfortunately we have lost all patience. We can’t handover the commercial property until the line is in. We will go to OFCOM as BT are the customer facing arm for Openreach.

  • miss_hyslop Ashley Hyslop (@miss_hyslop) reported

    @bt_uk You are saying this because its on social media. I have first hand experience of how shocking your customer service is.

  • ec1s_ ec1s (@ec1s_) reported

    Hey @bt_uk my internet won’t stay up for more than 5 minutes at a time please help 😢

  • delabole delabole (@delabole) reported

    @bt_uk as a new customer I am not too pleased that my broadband and tv package hasn’t arrived .. engineer late today , only to be told I should have a modem etc 3 weeks ago I left #sky moved house and still no internet not tv package even tho it was ordered #unhappy

  • MoNurk91 Mo (@MoNurk91) reported

    @bt_uk I’ve had a Full Fibre outage since the morning. Spoke to someone on the phone who advised it’s an area outage and that I’d be able to track the fault online but when I log into my BT account it doesn’t show any faults??? Also service status claims there no faults… strange

  • therealgoldx Gold (@therealgoldx) reported

    @firemissionover @bt_uk no ****, sherlock. But using hateful slurs is also not constructive criticism. I guess the world has just gone soft eh, Nuntius?

  • itsannabelxx Annabel-Corin 🦋 (@itsannabelxx) reported

    @bt_uk Yes I am still having problems with your wifi, there is either constantly a pink flashing light or an orange light.

  • miss_hyslop Ashley Hyslop (@miss_hyslop) reported

    @bt_uk No one is taking ownership and there is no resolution in place. I am currently paying for a service that Im not receiving. It is beyond a joke.

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