BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1090
Manchester, England 272
Birmingham, England 262
Croydon, England 164
Tower Hamlets, England 156
Glasgow, Scotland 144
Islington, England 132
Hackney, England 120
Leeds, England 114
Bristol, England 104
Ealing, England 90
City of Westminster, England 88
Leyton, England 82
Harringay, England 82
Southwark, England 72
Lewisham, England 70
Paddington, England 65
Reading, England 64
Enfield Town, England 60
Cardiff, Wales 59
Southampton, England 58
Watford, England 53
Camden Town, England 52
Bermondsey, England 51
Bushey, England 47
Newcastle upon Tyne, England 45
Edinburgh, Scotland 45
Liverpool, England 43
Radlett, England 38
Slough, England 36

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • QuentinKirrin Quentin Kirrin (@QuentinKirrin) reported

    @jhoffman___ I ask these companies why they dont want #hetero customers.. they get VERY annoyed.. yes @bt_uk you are one of the worst

  • damdanowich Dam (@damdanowich) reported

    Has anything happened around NG20? I’m getting no service and previously I had full 5G coverage @bt_uk

  • traceywinterton Tracey Winterton (@traceywinterton) reported

    @bt_uk Absolutely awful service today! 😡 Sister in law told she is paying for broadband that she doesn’t have but was told there’s nothing you can do about it despite being told by one of your team that this would be taken off her bill. Please sort this.

  • Johnsuffol john suffok charter (@Johnsuffol) reported

    @bt_uk i have sent a tweet with the exact locations ,3 emails to customer services about 2 damaged phone boxes and received NO REPLYS WHAT A GREAT SERVICE

  • Richard45527204 Richard Peck (@Richard45527204) reported

    @bt_uk Absolute joke. Purchase broadband and phone for my business and using your own speed test I've got 0 mbps upload and you tell me I have to pay a termination fee. Appalling customer service

  • TimothyDRCarr Tim Carr (@TimothyDRCarr) reported

    @btbusinesscare to Ethernet talk about going back years!! Why do you release a service knowing your hardware so t handle it. There’s a nice long discussion in your community forum about this. So straight answer please. Your discs not you SH2 can handle 900mbps….

  • bluemorbo Chris (@bluemorbo) reported

    @bt_uk Hi - your service status doesn't report any issues, but I'm rapidly approaching double-digit outages today in the M14 area. Are there any known issues?

  • ptrangjenny Cheri (@ptrangjenny) reported

    @btbusinesscare opened a complain in January, it is still opened as of today. Complaint handler lied about calling back. No-one from the team is willing to help. Maybe I should bring you to court!

  • Leo20081982 Leandro Kesler-Kirby (@Leo20081982) reported

    @bt_uk is there a outage with bt. My internet has gone down and my hub has a solid orange light and won’t turn blue. It’s been like it for past 2 hours. Please help

  • RozKehoe Roz Kehoe (@RozKehoe) reported

    @bt_uk Hi, we have had no broadband for 2 hours in B92 Solihull, can’t get a service update cus we don’t have a landline number - can someone give us an update please?

  • laerts23 Lucy Lu 💙 (@laerts23) reported

    Currently have 7! @bt_uk vans parked outside the house blocking a small residential road and the pavement. Let’s hope no emergency services need acces or anyone needing to use the pavement🙄 Wonder if they ever heard about car sharing?

  • wayhomeproject Lesley Gibson (@wayhomeproject) reported

    @bt_uk hub flashing pink and no internet. I’ve already rebooted. Is there a problem in pe9 2?

  • NewTechJourney NewTechJourney (@NewTechJourney) reported

    @bt_uk can you tell me rent your fibre to the house broadband can’t cope with music being streamed and online gaming at once? Your service will soon be terminated. Useless

  • kyle_ralph kyle ralph (@kyle_ralph) reported

    @bt_uk any reason why my internet is so painfully slow this evening? Post code is CF47 9HZ

  • Bootybosworth hails (@Bootybosworth) reported

    @bt_uk is it standard practice for your centre mangers to refuse to log a customer complaint?!? He would only log it if it could be closed the same day and when I refused he ended the call??????

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