BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 599
Birmingham, England 160
Glasgow, Scotland 126
Hackney, England 110
Manchester, England 98
Croydon, England 83
Hammersmith, England 64
Blackburn, England 61
Bristol, England 60
Southwark, England 53
Reading, England 52
Batley, England 48
Normanton, England 40
Cardiff, Wales 38
City of Westminster, England 33
City of London, England 33
Halifax, England 31
Edinburgh, Scotland 30
Oldbury, England 28
Islington, England 26
Peterborough, England 26
Newport, Wales 25
Portsmouth, England 25
Liverpool, England 22
Hounslow, England 21
Newcastle upon Tyne, England 19
Crawley, England 17
Northampton, England 16
Norwich, England 14
Barnet, England 14

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • KandyKandy2013 Kirsty (@KandyKandy2013) reported

    @bt_uk Yes. It was a completely new service. I'll get my husband to DM across now as he's the account holder.

  • Lulu_Pine Lulu Pine (@Lulu_Pine) reported

    @jepine1 @bt_uk This is beyond appalling, how is anyone supposed to successfully work from home with this level of service. Unbelievable that a company like BT are unable to keep to promises & rectify this problem they created in a timely manner.

  • MissTishEwe Miss Tish Ewe (@MissTishEwe) reported

    @btbusinesscare yet again the call handler I’ve complained about is handling the complaint! He is downright rude. You cannot have in your t&cs that a missed appointment costs x amount and not expect me to charge you that when your engineer doesn’t show! See you dms

  • DaveStandard David Standard (@DaveStandard) reported

    @bt_uk Was sent a new Smart Hub2 - I bought a new Netgear switch in case it was that, but problem persists and by the looks of the community boards - I am not the only one

  • DaveStandard David Standard (@DaveStandard) reported

    @bt_uk Case is raised - I wait to hear something VOL013-590904473379 - everyone I have spoken to though is equally unable to provide an answer as it appears to be the hub software update that’s causing the issue - until that’s fixed we have a breakable service

  • RuthieD10 Ruth Davies (@RuthieD10) reported

    @bt_uk Hi, same problem as yesterday this evening. Why is my internet going down in the evenings? This is not right

  • CllrAsimMahmood Asim Mahmood (@CllrAsimMahmood) reported

    @bt_uk are complete rubbish! You lost my number, keep identifying faults and not fixing them and promised I could leave without penalty and now claim not to find that note on my account. Worst company ever!!

  • Helen_buzz Helen_buzz (@Helen_buzz) reported

    @bt_uk Yes .. rude unhelpful wouldn’t give his name and also refused to do what was required .. not the service I expect from you guys , and sure not what you expect from one of your contractors . South Woodford job ref

  • Helen_buzz Helen_buzz (@Helen_buzz) reported

    @bt_uk the service from one of your “contractors “ today on a nice day with my office was disgraceful..

  • KaoS_Bluey Bluey (@KaoS_Bluey) reported

    @bt_uk ..because your customer service is poor, your speeds are terrible and your connections break every 20 minutes. No thanks, ill stick with Sky.

  • NVicit The North East against the far left (@NVicit) reported

    @bt_uk Oh do **** off !! i was abused the other day for being white.....who do i call ???

  • KandyKandy2013 Kirsty (@KandyKandy2013) reported

    @bt_uk Yes it was a completely new service. My husband is the account holder do I'll get him to DM now but this is a terrible Start to a contract that I will be stuck in and with service like that makes me regret switching

  • _charleycook charley 🌈 (@_charleycook) reported

    @jepine1 @bt_uk @bt_uk plz reply to the poor guy

  • shanpite SMRP (@shanpite) reported

    Nice to see @bt_uk grossly overcharging an 82-year-old with dementia for basic services and refusing to back down on it. Stay classy...

  • EthanJxR ꫀᡶꫝꪖ᭢ 🇵🇸 (@EthanJxR) reported

    @sheldon00554407 @bt_uk Not my problem Just them always ducking around with something the second they put in a new box

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