BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 663
Hammersmith, England 135
Glasgow, Scotland 127
Birmingham, England 117
Hackney, England 108
Croydon, England 91
Blackburn, England 63
Halifax, England 57
Manchester, England 53
Bristol, England 50
Batley, England 46
Cardiff, Wales 43
Knaresborough, England 43
City of Westminster, England 41
Peterborough, England 37
Luton, England 35
Newport, Wales 32
Reading, England 31
Southwark, England 30
Hounslow, England 26
Bedford, England 23
Crawley, England 23
Oldbury, England 22
Liverpool, England 22
Hereford, England 22
Camden Town, England 21
Paddington, England 20
Norwich, England 19
Colchester, England 18
Edinburgh, Scotland 18

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulGreenTPB Paul Green. (@PaulGreenTPB) reported

    @bt_uk Just FYI, was experiencing very poor WiFi connection according to your App. Looked at all the fixes you listed but discovered a magnetic car phone holder,which are popular, was the problem. One part goes on dash other on back of phone case. Might be worth updating list

  • rphockley Hockers (@rphockley) reported

    @fullback03 @btsport Still amazes me that they played about 3 minutes of injury time after what should have been the last kick of the game. Wtf was that about??

  • amandajhart Amanda (@amandajhart) reported

    @bt_uk hi, are there broadband problems right now in HP11? My business line has been down for a hour.

  • djdannygrey Goose mind 🇺🇦 (@djdannygrey) reported

    @FootyAccums They can stop saying “if he can see your number you’re in trouble” now hopefully @btsport

  • TomVHill Tom Hill (@TomVHill) reported

    @bt_uk Please can you give me a number that goes directly to a human who can help with faulty broadband. Have been without Internet and spent hours being sent in circles by bots and chats.

  • jonthompson7 jon thompson (@jonthompson7) reported

    @virginmedia The account is with @bt_uk somebody was out laying cables this week and now the service is down

  • KatWinchester Kathleen 🇺🇦 (@KatWinchester) reported from Winchester, England

    Really worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP

  • Bouncy1919 Bouncy (@Bouncy1919) reported

    @EnglandHockey @btsport Once again what is the point of these International matches when the times showing them is so bad and the crowds so tiny.

  • RealMichaelToye Michael Walker-Toye (@RealMichaelToye) reported

    @bt_uk Still not working. Signing up for the £32pm full broadband and not getting past the 'set up your bt id' screen, after the DD info. Tried safari, Firefox and a new install Chrome too. When I type in my email id, do I need to tick 'I will need a bt email'?

  • nimal_patel Nimal Patel (@nimal_patel) reported

    @AndyOrmy @bt_uk I had issues with them at the start, but was soon rectified and compensation given. Annoyed they’ve put the prices up though!

  • EmT_Maths Em Tee (@EmT_Maths) reported

    @bt_uk Today, I hear back from Rita @bt_uk that she can't find the recording of the call (because it's a chat transcript...?) and therefore their mis-selling doesn't matter. I reply saying that I will proceed to cancel (thankfully am within cooling off period) 6/x

  • lloyd_rimmer lloydrimmer07 (@lloyd_rimmer) reported

    @EE @bt_uk I’m trying to upgrade my daughters phone which is on my account through the employee friends and family discount codes yet lol when I enter the code in the voucher box, it says the code is invalid. Please help if you can. Thank you

  • nikhalton Nik Halton (@nikhalton) reported

    @NathanL68388590 @btsportfootball @btsport what's free? The paid for subscription service BT Sport? Sorry, busy day, not following your point here.

  • Willowsacorns Neil Withington (@Willowsacorns) reported

    @EnglandHockey @btsport 7 meaningful “LIVE” updates in the first half alone for the men. Someone’s going to be in trouble I reckon. Still woefully inadequate though.

  • kellynelsonuk Kels (@kellynelsonuk) reported

    @bt_uk My husband is trying to login to the app but his details are not being accepted? Still waiting for the digital receiver which was meant to be delivered yesterday?!

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