BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1637
Manchester, England 500
Birmingham, England 435
Croydon, England 263
Glasgow, Scotland 238
Tower Hamlets, England 225
Hackney, England 215
Islington, England 179
Leeds, England 178
Ealing, England 168
Bristol, England 162
Southwark, England 128
City of Westminster, England 126
Cardiff, Wales 118
Liverpool, England 105
Reading, England 101
Harringay, England 94
Southampton, England 89
Enfield Town, England 87
Camden Town, England 82
Leyton, England 79
Bradford, England 74
Bermondsey, England 73
Lewisham, England 73
Nottingham, England 69
Sheffield, England 62
Edinburgh, Scotland 58
Paddington, England 57
Newcastle upon Tyne, England 54
Streatham, England 54

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • israelarenazis ISRAEL’MURDERS’Kids (@israelarenazis) reported

    @bt_uk Yes, says no issues found. - my neighbours is not working either

  • PeridotRosePip ᏋᏝᎷᎧ (@PeridotRosePip) reported

    BTSport needs to fix this.

  • ange_duncan Angela Duncan ⭐️⭐️ (@ange_duncan) reported

    @bt_uk Some have service back today who live near me - I haven’t

  • velse Steve Allen (@velse) reported

    The digital voice switchover is shambolic, @bt_uk. Why the discrete switchover? I now have to drive to my mum, set it up, and drive back. I don’t see why the two services can’t coexist for a week or a month to give people more of a chance to help family members.

  • tony_oliver Tony O (@tony_oliver) reported

    @knowles_ali @bt_uk The BT site says the outage occurred at 11am last Thursday (a complete lie - we all lost service about 15:30 last Wednesday) and that it will be restored this Thursday at 10:59am. Are they going to ***** bunting and have an open-top bus parade to celebrate the event?

  • kushaldo Kushaldo (@kushaldo) reported

    @bt_uk I’m on hold to cancel. It’s been 15 mins so far. I called as a new customer earlier today and got through in 1 min. Queues to cancel are 15x longer than new customer - says a lot?

  • xFlezn xFlezn (@xFlezn) reported

    @bt_uk Your wifi is down, every single night for the past 2 weeks.

  • Cherryohbabyzz Cherry.oh.baby (@Cherryohbabyzz) reported

    When you cancel with @bt_uk but they cut your internet off 2 days earlier than they should have so now you cant work. *****. Useless, just like their internet.

  • SahiraBevis1 Sahira (@SahiraBevis1) reported

    @bt_uk It’s the same minimal info from your customer service team. This needs to be escalated to your CEO. OpenReach message is to contact your supplier who will support you through this. There is no transparency, no support!

  • israelarenazis ISRAEL’MURDERS’Kids (@israelarenazis) reported

    @bt_uk hello, my internet is down. Sw161ae. Please help. Neighbours have no internet too. Purple flashing light on the hub.

  • ange_duncan Angela Duncan ⭐️⭐️ (@ange_duncan) reported

    @bt_uk Im expected to go 14 days without any service ?? That’s really not acceptable when you have the option to help me by sending a back up option but won’t unless I pay for it ?? I’m paying for a service you aren’t providing one

  • bosicle17 Bob the biostatistician ⚒ (@bosicle17) reported

    @bt_uk Hi BT, to say I think your customer service is awful. Purchased a whole home set of discs, one is broken & your customer service stated that you don't support anything purchased on eBay. So as manufacturer, you don't offer any support for new items. Won't purchase BT again

  • ange_duncan Angela Duncan ⭐️⭐️ (@ange_duncan) reported from West Bergholt, England

    @bt_uk day 5 of no landline or broadband and expected fix date 23 June 😡😡 seriously shocking customer service when I phone to ask what you can do to help me …. Nothing unless I upgrade apparently. How am I supposed to work from home?

  • BlueDino38 BlueDino 🇺🇦💙 #FBPE #FBPPR #GTTO (@BlueDino38) reported

    **** off @bt_uk. My first paid work in 2½ months, purely through video conferencing for the whole day, & 30 mins before it starts, my router keeps rebooting. Don't bother messaging me back. I've got to find another, more reliable way of doing my work. Your broadband is ****.

  • BrownEyedGirlGB Trina S 💙 (@BrownEyedGirlGB) reported

    @bt_uk Took 3 advisors, 2 offshore and 1 onshore and over an hour and a half before Andrew admitted they’d been overcharged by £70 and cancellations from last month not processed correctly. How do people like my parents manage if they don’t have someone to help them who won’t give in?

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