BT (British Telecom) Outage Map



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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Jade Skilling (@jadeskilling_) reported

    @BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

  • Renico Nameplates Ltd (@renico_ltd) reported

    @btbusinesscare help???

  • Jade Skilling (@jadeskilling_) reported from Coventry, England

    @BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

  • Barnesy (@oldsnotter) reported

    Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

  • Renico Nameplates Ltd (@renico_ltd) reported

    @BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse

  • Chris Chilton (@Chris181266) reported

    @BTCare If this is any help these are the numbers they used to call me 01639676590 & 01639678450

  • Andy Johnson (@AndyJohnson9511) reported

    @btbusinesscare Still not sure with my router location that a 4G signal would be picked up by the dongle. #rurallife #oldhouses

  • They Say to Tweet (@TheySayIHaveTo) reported

    @BTCare Unbelievable. You send out price change notifications during summer holidays and expect us to sort out broadband/phones at time of year children change schools. For the sake of 10-days your customer 'care' team cannot show flexibility on my current contract.

  • Mark ELVIS Goddard (@GBsBestElvis) reported

    @BTCare @lorrainemking But if you only actually managed to provide the service she’d asked for ie INTERNET for nine days then she’s still INSIDE the cooling off period by my maths!!!

  • Christopher Rowe (@KernowChris) reported

    @BTCare Need to resolve EMail continuing to sign out issue YET AGAIN. Please give me the EMail chat team link. To say the least not happy, will take time to sort again. Leave the darn settings alone at your end please.

  • Pork_Chop78 (@Pork_Chop78) reported

    @BTCare Ok but why can't my monthly cost be lowered? You make more than enough money as a company to lower the costs of this service to long time customers such as myself. Also, a phonecall would have been better than having someone tweet me? Such bad customer service.

  • Victim_Of_BT (@VictimBt) reported

    @Ofcom @bt_uk @BTCare @WeAreOpenreach >> @bt_uk @BTCare now refuse to respond to my complaints. Can I involve @Ofcom? It’s not right what they’re doing. They’re taking my money while not delivering the service for months. Broadband is unstable (disconnects often) & slow. Makes it very difficult to work. >>

  • Istvan Nemes (@NemesIstvan) reported

    @BTCare hi there is their an outage problem in the Wimbledon area as The lines have dropped for almost an hour now. We are with Plusnet?

  • Geoff Strange (@strange_geoff) reported

    @BTCare as I keep saying. Did all this 3 weeks ago and no help at all. I’m speaking to Virgin now as they say they can get me a better deal

  • Victim_Of_BT (@VictimBt) reported

    @Ofcom Thank u v much, this is helpful. @bt_uk @BTCare claims that it’s a network problems & that they have “no control over @WeAreOpenreach”. After months of pain, I complained to the Ombudsman: Communications, but they offered meagre compensation & no solution to the ongoing fault. >>


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