BT (British Telecom) Outage Map
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
BT (British Telecom) Most Affected LocationsOutage reports and issues in the past 15 days originated from:
|City of Westminster, England||129|
BT (British Telecom) CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
BT (British Telecom) Issues ReportsLatest outage, problems and issue reports in social media:
@BTCare I've got an email saying my BT broadband and TV start tomorrow, but the engineer does not come until the 3rd Dec. I am not paying when I am not able to use the service - please advise? I also want to avoid the 1 hour telephone queue pls....
@bt_uk just spent an hour trying to get through. Understand you’re busy and was willing to wait. Got through and customer rep was helping but call dropped. Would have expected a call back given my contact details were in front of him. Please can someone get in touch?!
@bt_uk Hi Jordan, to be honest, the steps didn’t really make a difference. The internet is still pretty slow when trying to use more than one device connected to the WiFi
@bt_uk Sorry - you've misunderstood here. The password is being sent in the post (hence snail mail). I don't really understand the need for it anyway (we simply don't need yet another password) but you've refused to help without it, so here we are.
@btsport Hello BT I am still awaiting a response to a complaint I made on the 30th of October. Why have I not received a response as yet? This is ridiculous!!
Hi @btbusinesscare, I've had 2 conversations with your online chat teams now over billing issues and have had 2 completely different responses, one has issued a refund for incorrectly billed calls and the other has told me I'm wrong despite the evidence from my order being placed
@bt_uk Hi there, we recently extended our contract and received a Smart Hub 2 - the customer services person I spoke with said they'd sent out a box to recycle our old router but we've not received anything. How do we go about getting one?
@bt_uk please contact me with regard to complaint reference VOL013-537030085981 number is 07814967620. You have failed to deliver broadband service to my new build as promised. Costing me a fortune in data. Having to travel to work as I have no broadband. Not good enough!!
@bt_uk our work BT is down yet can’t find anything on your website. When will York be up and running?
@bt_uk No and you’ve had the audacity to overcharge me. How do I cancel my account sick of BT already
@bt_uk No, I've got an engineer here, to check what the problem is
@GursSehmi @BTCare Wow that sounds like an awful experience. I’ve got to say whenever I’ve called @virginmedia and spoken to their Newcastle team (for my annual renewal haggle) I look forward to the call because they are ridiculously nice! And the BB speed is shamone
@bt_uk hello, is anyone answering the phones today? Been waiting for an hour and a half and its kind of boring. Need to cancel an upgrade.
BT I'm fuming over your disorganised and relaxed approach to my complaint @bt_uk I need my number back asap...you've given it back to @virginmeadia WHY? The ombudsman is now involved @BTCare team please help?. #britishteleCON
I'm sorry @bt_uk for causing one of your team at technical support to have a giggle fit today. While trying to sort out a technical issue, I had a tub of paint delivered that needed the 14 layers of bubble wrap attacking to get it out. Then there was 6 layers of cling film, too.