BT (British Telecom) Outage Map
The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
BT (British Telecom) users affected:
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 1578 |
Birmingham, England | 541 |
Manchester, England | 422 |
Croydon, England | 350 |
Glasgow, Scotland | 313 |
Hackney, England | 237 |
Leeds, England | 218 |
Tower Hamlets, England | 211 |
Southwark, England | 206 |
Bristol, England | 204 |
Ealing, England | 160 |
Islington, England | 156 |
Liverpool, England | 153 |
Cardiff, Wales | 150 |
City of Westminster, England | 140 |
Edinburgh, Scotland | 122 |
Newcastle upon Tyne, England | 114 |
Bermondsey, England | 111 |
Southampton, England | 103 |
Lewisham, England | 103 |
Enfield Town, England | 97 |
Bushey, England | 91 |
Watford, England | 81 |
Sheffield, England | 77 |
Paddington, England | 71 |
Nottingham, England | 69 |
Reading, England | 68 |
Coventry, England | 63 |
Bradford, England | 63 |
Newham, England | 63 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ollie
(@olliesamyphoto) reported
@bt_uk Also no one picks up the phone if there is a fault with the broadband discs. People still work from home yet I have to sort out a broadband problem via text. Not great
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af9 🇬🇧
(@af9FN) reported
@bt_uk fix ur network
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James Whitworth
(@jftwhitworth) reported
@bt_uk It’s only “unbreakable” if you can get a good 4G signal indoors. My broadband was down for ages until Openreach could be bothered to mend the line and they gave me a mini hub that they told me to put “near a window”. Even then it was extremely slow and kept cutting out.
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Barry Clarke
(@bazzaclarke99) reported
@bt_uk I will call tomorrow as this is happening far to often, when an engineer came all he did was reset the hub and said keeping doing it, this is not a satisfactory service. I pay a lot for broadband as a loyal customer and expect more, maybe time to switch suppliers?
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Colin Alexander🎬🎵🕹️🚗🏃
(@cdfalexander) reported
from
Saint Annes on the Sea, England
Just been told by @bt_uk that @WeAreOpenreach @OpenreachHelp won't be able to fix our fault (caused by them changing telegraph pole) until tomorrow. That'll be 8 days without service. Incredible. #openreach
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G
(@DB10007) reported
@btbusinesscare Hi, that number only provides the same options. No selection for customer services
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Sue Prebble
(@sayescourt) reported
@bt_uk is the btinternet outgoing server down? I cannot send emails or texts. I am receiving emails ok
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Paul Williams💙
(@pcwilliams) reported
@bt_uk I am at my wits end with your online chat service. I’ve been waiting all morning for a scheduled expert engineer visit - the fault tracker says “engineer visit complete” without visiting - even though I was asked to gather ping/traceroute logs to show him/her. Please help!
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Phil Robinson: Eligible Bachelor (of Science)
(@PhiltheRenegade) reported
@bt_uk We have an issue and I hope you can help. Internet has been down since about 6:30pm, and hub is stuck on flashing pink. Have tried everything we can think of with no change. Need it back up asap.
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LP
(@nwcreps) reported
@bt_uk Fix my wifi that drops out at least 5 times a day. I BEG.
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AJC 🌸
(@ameliajoyclark) reported
from
Southampton, England
@bt_uk We had our router replaced a month or 2 ago as our internet was cutting out 20 times a day. We have now had it cut out 10 times in the last 2 days. Why is this happening again?!
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Steph Goddard ⭐
(@SGoddardSci) reported
Rubbish service from @bt_uk and @OpenreachHelp @WeAreOpenreach. Why does it take so long to resolve a simple fault?
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Corrine Heaney
(@corrineheaney) reported
@bt_uk With working from this is a big problem. I already had disurption for 2 weeks in June resulting in a new box and wall socket. This feels like really poor service and it is costing us money
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Rosie Tapping
(@rosieoutlook) reported
@bt_uk Hi there. Can you help, our TV is due to go live today and today is our delivery date for our box but it also says it hasn't been despatched yet?
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G-RACE
(@HamiltonG95) reported
@bt_uk Yes, I am. Have purchased a new ethernet cable to test if that was the problem, before I contact for proper help :)