BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1323
Birmingham, England 552
Manchester, England 524
Glasgow, Scotland 215
Croydon, England 205
Bristol, England 187
Leeds, England 175
Hackney, England 174
Tower Hamlets, England 169
Ealing, England 138
Islington, England 127
City of Westminster, England 122
Southwark, England 120
Cardiff, Wales 104
Liverpool, England 103
Southampton, England 86
Reading, England 85
Nottingham, England 85
Harringay, England 73
Enfield Town, England 66
Lewisham, England 66
Sheffield, England 63
Newcastle upon Tyne, England 61
Leyton, England 61
Bradford, England 54
Camden Town, England 52
Derby, England 52
Edinburgh, Scotland 52
Paddington, England 52
Watford, England 50

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RickScobey Rick Scobey (@RickScobey) reported

    Calling @BloombergUK - please do a story on how @bt_uk is failing on customer service - we've waited 8 weeks for broadband service to be moved to new house

  • RickScobey Rick Scobey (@RickScobey) reported

    Guardian @BusinessDesk - please do a story on how @bt_uk is failing on customer service - we've waited 8 weeks for broadband service to be moved to new house

  • Abilty_PTR ⚫Jamie (He/Him) ♿ 🦻🇮🇪 ⚕ (@Abilty_PTR) reported

    @bt_uk can this deaf ♿ customer switch his tarrif to essentials please? #CostOfLivingCrisis #SaveSomePennies

  • MartinAbell17 Martin 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@MartinAbell17) reported

    @bt_uk idea of customer service is to increase prices without notice and deal with complaints like an irritation. Time to move my broadband to @skytv

  • KirstiRobinson Kirsti (@KirstiRobinson) reported

    @OpenreachHelp @bt_uk no working Internet since 31/5. Three times open reach have failed to turn up for my booked appointments. Twice your complaints team have promised to ring and never do. Lost track of the amount of time I've wasted calling BT. What am I paying you for? Jokers

  • cloveroverover Clover (@cloveroverover) reported

    @bt_uk Already checked. There are problems; there's no time frame for it being fixed. Problems last night too. Seems to be affecting people with different internet providers too.

  • greg9rovers Greg Wallace (@greg9rovers) reported

    Surprise, surprise, no internet again from @bt_uk . You guys are a special kind of **** service. It's getting beyond the joke now, and nobody seems to care. The sooner I cancel this "contract" the better. Hello me @virginmedia you're my only hope

  • ChloeRaccoon Chloe Raccoon (@ChloeRaccoon) reported

    More "time to upgrade your phone" spam from @bt_uk business to my @o2 phone, Been getting these for over 3 years now. I'm going to treat it as harrasment.

  • cloveroverover Clover (@cloveroverover) reported

    @bt_uk problems in local area (FY8) causing disruption second night running. Any idea when this is going to be sorted?

  • CarmarkMC Mark Capstick (@CarmarkMC) reported

    @bt_uk you fail me yet again with a simple house move that you can’t do right!! Customer service none existent, passed from pillar to post, incompetent staff offering something they can’t - the list goes on. Angry is an understatement 🤬🤬

  • BoringCarDriver Phil (@BoringCarDriver) reported

    @CitroenCX @bt_uk Point out that you’ll happily remain a customer of theirs, but only if they can provide you service in your new house.

  • RickScobey Rick Scobey (@RickScobey) reported

    Calling @BBCBusiness - please do a story on how @bt_uk is failing on customer service - we've waited 8 weeks for broadband service to be moved to new house

  • PhilomenaPort20 Philomena Porter (@PhilomenaPort20) reported

    @btbusinesscare Residential, Mum 97, lives alone v vulnerable. Phone out last week, est time to fix, 4 days. Neighbour got this down to 48 hrs but this is still too long for v vulnerable. Phone off and on over weekend. She’s v stressed by whole episode, So am I.

  • broomwagonblog The Broom Wagon (@broomwagonblog) reported

    @CitroenCX @bt_uk can I have ur bt sport login if you ain't gonna be around?

  • RickScobey Rick Scobey (@RickScobey) reported

    @bt_uk I have literally spoken to your office every day this week -- and each person makes a mistake, and I have to start all over: our order to move broadband was not correctly placed, mini hub sent to wrong address, managers don't call back as promised. Truly inexcusable service.

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