BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1302
Manchester, England 353
Birmingham, England 319
Glasgow, Scotland 235
Croydon, England 216
Islington, England 179
Tower Hamlets, England 172
Hackney, England 149
Leeds, England 137
City of Westminster, England 128
Harringay, England 116
Ealing, England 96
Southwark, England 90
Bristol, England 89
Leyton, England 88
Enfield Town, England 83
Reading, England 81
Lewisham, England 73
Paddington, England 71
Southampton, England 66
Camden Town, England 66
Edinburgh, Scotland 65
Cardiff, Wales 63
Bermondsey, England 59
Slough, England 58
Newcastle upon Tyne, England 57
Liverpool, England 53
Watford, England 52
Bushey, England 50
Hampstead, England 46

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • mattwhitthread matt whitthread (@mattwhitthread) reported

    @bt_uk @techradar Unbreakable Wi-fi, that is hilarious, unbreakable until it's broke and then takes you 2 weeks and counting to fix it. Stay well clear of BT, please..........

  • DinosaurRoar101 Godzilla (@DinosaurRoar101) reported

    @Inamullah4307 @btsportwwe @btsport Go sit down somewhere kid.

  • tweetawix Wixey (@tweetawix) reported

    @bt_uk @NotSure80043524 The best thing anyone can ever do is leave @bt_uk and never rejoin them… Service has been awful for years now…

  • mattwhitthread matt whitthread (@mattwhitthread) reported

    @bt_uk Greener? Concentrate on customer service and sorting out problems. The waste and incompetence of my family not having broadband is breathtaking

  • chrispether Chris Pether (@chrispether) reported

    @bt_uk No, it was mainly to inform you of an issue with your coverage. It came back in the second half.

  • ItsTimDixon Tim Dixon (@ItsTimDixon) reported

    @btbusinesscare It's all sorted now Kirsty but went 10 days without broadband when had to work from home due to covid. The real issue is that it feels no one 'owns' the problem and when you eventually get to speak to someone, they have no background and have to start from scratch each time...

  • dumpydollop dumpydip (@dumpydollop) reported

    @IamAustinHealey Austin, as you speak your mind regardless of previous allegiance (thank you), please call out on btsport the awful officiating of bris v bath 1. missed knock on by bristol prior to try 2. a knock on that wasnt, ref blew before play completed, voiding TMO check

  • MajorP722 Luke Payne (@MajorP722) reported

    @EE I cannot access the my ee app and my btsport isnt allowing me to sign in anymore

  • ItsTimDixon Tim Dixon (@ItsTimDixon) reported

    @btbusinesscare Not at any time did I get a call saying 'this is what we are doing to resolve the problem' and 3 engineers came round and all apologised humbly, identified the issue at the exchange but another team was to sort that. Jusycfeels a very disjointed non customer focused approach.

  • ABRACKENBURY ALISON BRACKENBURY (@ABRACKENBURY) reported

    @bt_uk Very glad you have an online form for reporting scam calls. The current form seems to have new features e.g.asking if I'm a BT customer. But the box for the scammer's number, which I have, will not let me enter all the digits! Please report this to BT!

  • pausingplace Diana Hall (@pausingplace) reported

    Hey, @bt_uk, it’s been NINE DAYS now since you caused a fault on my broadband during maintenance and it STILL isn’t fixed. An engineer failed to show up today (I stayed in ALL day) & your agent who was to call with an update didn’t. Please can you help me get this fixed?

  • GeorgeF11765327 George Fowler (@GeorgeF11765327) reported

    @bt_uk Hi Jordan, good you ? Unfortunately not. The last two afternoon/evenings the down and upload has been up and down. anything from 5mb upto the 36mb.

  • CharCressweII Charlie. (@CharCressweII) reported

    @bt_uk I've tried it in all rooms, I have decent 4g signal on my phone. Ive put it against the windows also.

  • syhales Bushy (@syhales) reported

    @btsport have you sorted the problems with PS5 app yet? Hoping to be able to watch Utd v Eve on it today, rather than my mobile again.....

  • Nik_M_Macdonald Dr Nik Mac🏴󠁧󠁢󠁳󠁣󠁴󠁿🇦🇺🇪🇺🏳️‍🌈 (@Nik_M_Macdonald) reported

    @pausingplace @bt_uk What?! Oh, mate, that sucks. I'm sorry. So frustrating.

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