BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 711
Glasgow, Scotland 234
Birmingham, England 186
Hammersmith, England 172
Hackney, England 142
Manchester, England 106
Blackburn, England 94
Croydon, England 87
Halifax, England 85
Batley, England 75
Cardiff, Wales 72
Southwark, England 64
Bristol, England 63
Newport, Wales 48
Reading, England 48
City of Westminster, England 43
Edinburgh, Scotland 40
Oldbury, England 36
Portsmouth, England 33
Liverpool, England 29
Hereford, England 27
City of London, England 27
Wembley, England 27
Normanton, England 27
Ilkeston, England 26
Peterborough, England 26
Paddington, England 24
Hounslow, England 24
Islington, England 24
Harringay, England 23

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • LookoutPoint2 Lookout Point (@LookoutPoint2) reported

    @nsummers1234 @bt_uk We need to swap engineers. I have the opposite problem.

  • sophb66 soph v. 1.8 (@sophb66) reported

    Anybody else get part time help from @bt_uk ? Do they answer just 50% of your query or is it just me? ******* poor customer service and experience than I currently pay them £75 a month for .....

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog

  • nsummers1234 neil summersgill (@nsummers1234) reported

    @bt_uk Morning. So although I had a problem with my WiFi disc an engineer was sent out this morning but he only deals with connections from the street box to the house. He said engineers are not allowed on the house due to Covid. Not sure how I'm ever going to get the WiFi disc sorted?

  • PertulaTulip Petula Tulip 💙 (@PertulaTulip) reported

    @bt_uk So do I need to apply as it’s not clear but then why would it be clear! Seriously frustrated customer well customer being the legitimate word here....

  • clubdesheila nicola smith (@clubdesheila) reported

    @bt_uk shocking service once again from your company and being told no complaints department everyone just deals with their own? That can't be true!

  • ReiverGeoff Geoff Hetherington (@ReiverGeoff) reported

    @bt_uk Just to get it in the record, broadband dropped off again at 11:25-30am. Sent “Fix” text at 11:39am, auto-response was that line check could take up to 15 mins. At 11:55am, broadband reconnected, though no report back from diagnostics.

  • PertulaTulip Petula Tulip 💙 (@PertulaTulip) reported

    @bt_uk I am going to cancel my direct debit for three months as that’s how long we’ve been without any service.

  • Andrea_Worledge Andrea Worledge (@Andrea_Worledge) reported

    @bt_uk Yes. 4 days for a fix. I’m sick of this. When can I cancel with you please?

  • Stevearsenal2k stevep (@Stevearsenal2k) reported from Hadley, England

    @bt_uk Hello I received a text message today regarding VOL055-2871298536199 saying you’ve detected that my speed isn’t what it should be. However when the engineer came out last week he essentially said to me that by maintaining my speed it was compromising the stability.....

  • WhatsupNikki Nikki (@WhatsupNikki) reported

    @bt_uk The free access to your WiFi network whilst we wait is kaka! We can’t watch TV and use a computer/iPad or phone effectively. The hub switches off every half an hour and we have to take it in turns to use. It’s half term and my children are stuck indoors with no working WiFi.

  • seb60368666 seb (@seb60368666) reported

    @EE I had btsport free for 3 months, the 3 months ended this morning and I’ve now been charged £15 and I’m not able to cancel it anywhere, can someone help please as I don’t want it anymore

  • roundyfullandby Anthony Cousins (@roundyfullandby) reported

    @bt_uk Your not listening to my complaint...why should I pay you through to the 15th March for something that stops on the 24th?

  • sophb66 soph v. 1.8 (@sophb66) reported

    @hammer2090 @bt_uk Yeah I am learning that now....I should be working but BT refuse to help me. Maybe I should cancel my £75 direct debit I pay them for a service and part of that is customer service yet they don’t help me

  • Narson Daniel Jones (@Narson) reported

    @bt_uk Oh, absolutely not BT's fault. Just might have hoped Openreach would give an actual reason at least to BT as the service provider! Knowing if it is on property issues, off property etc is useful, esp. as renters. Or if FTTC was coming (given FTTP is going out from same cabinet)

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