BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 858
Birmingham, England 220
Manchester, England 185
Tower Hamlets, England 127
Leeds, England 101
Croydon, England 99
Hackney, England 84
Glasgow, Scotland 80
Bristol, England 78
Islington, England 77
Ealing, England 67
Lewisham, England 63
Southwark, England 62
Cardiff, Wales 60
Reading, England 51
Leyton, England 49
Enfield Town, England 46
City of Westminster, England 41
Bushey, England 40
Harringay, England 40
Nottingham, England 37
Watford, England 37
Bermondsey, England 35
Edinburgh, Scotland 32
Newcastle upon Tyne, England 30
Camden Town, England 30
Liverpool, England 28
Southampton, England 27
Wembley, England 27
Fulham, England 27

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ByrdsNStuff ByrdsNStuff (@ByrdsNStuff) reported

    I thought Owen Hargreaves on #BTSport was the worst co-commentator of all time, but this Jack Crawford guy has swooped in and taken the title after just one quarter at #NFLLondon #ITV

  • roseatkinson Rose Atkinson (@roseatkinson) reported

    @bt_uk We were moved to a half fibre service on 7 Oct. We were told our "broadband would stop working for about half an hour, maybe a little longer". That was 2 days ago and it has still not reconnected despite rebooting the router several times.

  • D_P_Palmer1 Daniel (@D_P_Palmer1) reported

    @bt_uk 1) You say that Lesley but this fix date has moved 5 times, and only once have you contacted me to tell me. Every other time I've had to call. I've been promised multiple call backs and they haven't happened. I've been promised text alerts from openreach and that hasn't happened

  • ArsenalNayr ||Arsenal-Nayr|| (@ArsenalNayr) reported

    @GEORGIE_35 @Superspurs131 @btsport You’ve looked the worst team every time you’ve played outside of a Leicester team that let you win

  • KriptonUniverse Rhaegal (@KriptonUniverse) reported

    @Wild_jn9 @ManUnitedZone_ @btsport Frankly it wasn’t clear and frankly nobody listens to rude ill mannered kids but feel free take your own advice

  • inkedcaribbean inkedup_britishjamaican (@inkedcaribbean) reported from Belfast, Northern Ireland

    @bt_uk going on nearly two weeks no internet. failed appointments, being lied to etc. i defo would NEVER recommend these absolute idiots! now they switched the mini hub off, that barely works. lost my job because of them btw. defo going to watchdog and the papers

  • davids_voyage David (@davids_voyage) reported

    @bt_uk Managed to fix it by buying a 10m ethernet cable which I've got running out of the window from upstairs and in through the window downstairs to the router. Pretty poor though that the only device I have in the house that can't connect by WiFi to my BT router is the BT TV Box.

  • D_P_Palmer1 Daniel (@D_P_Palmer1) reported

    @bt_uk 3) I understand that issues happen. And I understand that delays in fixing complex problems happen. That's all normal and part of openreachs process.

  • D_P_Palmer1 Daniel (@D_P_Palmer1) reported

    @bt_uk 4) What I don't understand is how you, BT, think its OK to not communicate, not take 3 minutes to call when these dates are pushed back, to explain why, not offer a temporary hub for such a big problem

  • andrewpearseuk Andrew Pearse (@andrewpearseuk) reported

    @btsport was Ben Kay aware of the fact that there were 2 teams playing at the Rev yesterday? Anyone would have thought that Bath won and the non-Bath team were anonymous. We have had to tolerate Kay’s poor one-eyed commentating for too long. Time to move on.

  • mtgillespie Mark Gillespie 💙 (@mtgillespie) reported

    @bt_uk Can someone explain the point of your complaints process? I raised a complaint about your poor service on 11th Sept. I've had to reopen it, it's been sat saying "we'll call you as soon as possible" since the end of September, and still I've not heard from you even once.

  • manlikekobzuna Kobina (@manlikekobzuna) reported

    @bt_uk I bought emergency wifi 4 days ago and the money is still pending to be deducted from my account, which means I couldn’t use the service until it was deducted. I would like you to release the money and return it back please. This isn’t cool!

  • Tomge TomGeorge (@Tomge) reported

    @roseatkinson @bt_uk I was promised a new, updated service on the 23rd of August, I've spent over 7 hours on the phone since and received nothing but mixed messages and overcharges for the account we already had.

  • beardedchickenZ BeardedChicken (@beardedchickenZ) reported

    @btsport @virginmedia You have literally cut out the best parts of the night from #ExtremeRules Absoulute joke. I cant watch the event live due to work commitments but this replay the next day is an absolute rip off. @WWE #ExtremeRules

  • mattrogowski Matt Rogowski (@mattrogowski) reported

    Missed the end of the F1 race because @BTCare doesn’t update the program guide from @NOWTV if a program overruns so my recording ended before the race. It’s 2022, sort it ******** out already.

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