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BT (British Telecom)

BT (British Telecom) Outage Map



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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

BT (British Telecom) Most Affected Locations

Outage reports and issues in the past 15 days originated from:

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • SammaSte ♋ (@rwscissors2010) reported

    @bt_uk Thank you, it says no current issues but the connection still keeps dropping.

  • superjeans 🦉 (@superjeans) reported

    @bt_uk Hi - there was a smell of hot electric like something had blown. Is it not possible to send a replacement router for me to fit myself? There was a pop and the smell was from the router. Six days without Internet is a major issue for me as a I work at home

  • Richard Horrocks (@theOz1907) reported

    @bt_uk Just advice on how to fix the issue please?

  • Louise Morgan (@morgaln7) reported

    @bt_uk I’m with BT and the link you sent just says ‘we ran into trouble with your search, try again’ so that’s not working either

  • Louise Morgan (@morgaln7) reported

    @bt_uk seems broadband is down for many properties in Cf38 area. Any idea when it will be sorted?

  • Andrew🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@andyyCCFC) reported

    @CivisEuropeae @bt_uk is yours still down mate? seemed to of had exactly the same problem at the exact same time

  • jakey p (@jokerjake6969) reported

    @bt_uk hey so my connection has been terrible the past two weeks I've done everything to sort it e.g. reset, reset modem and nothing is working it's now becoming unbearable to do anything. Can you please help ?

  • Johnny (@johnnydowno1) reported

    @bt_uk hi guys, is there a problem in the G33 area? My router is flashing purple and we have no WiFi

  • Christopher Royles (@royles) reported

    @TimothyJBrown27 @Sonos @bt_uk They pushed a new fix, day after I called them. Then enabled 5Ghz and rebooted.

  • 🇪🇺John Clark 🇪🇺 (@CivisEuropeae) reported

    @bt_uk are there any issues reported in the North Derbyshire area? My hub just went solid orange, tried reset couple of times and no change. Tried to access hub the via ip address and I get: "Broadband connection status: Disconnected" Also your website is down.

  • Stephanie Pederson (@stephpeds) reported

    @bt_uk my parents internet is terrible (advised on old cables as fibre not in the area) so it’s really slow, however it constantly disconnects. There’s been 6 occasions alone today this has happened. Reported to BT, received a new hub, same issues. What can they do next please?

  • 🐝 ℝ𝕪𝕒𝕟 𝕀𝕟𝕘𝕝𝕚𝕤 🐝 (@KippaxRyan180) reported

    @bt_uk Your app won’t load and won’t allow me to access my account on the web browser either to pay my bill, Is there any issues at your end?

  • Kat (@Kat_Moorcroft) reported

    @bt_uk Hi Gareth. The actual socket and WiFi hub have exploded with the lightning strike and they are ruined - do I still need to text if we know the issue can’t be resolved remotely? Thank you.

  • Kat (@Kat_Moorcroft) reported

    @bt_uk Please could you help? Lightening has struck my parent’s home and ruined the phone line and WiFi. They’ve no signal to contact you. How can we file a fault when the website is down and phone lines are shut? They have 3 holiday cottages also without WiFi now. Thank you.

  • superjeans 🦉 (@superjeans) reported

    Absolutely crazy #storms in #Sheffield this evening. Massive hail, relentless lightning. My Internet has blown (I think, literally given the smell) and @bt_uk are <sarcasm> kindly coming to fix it in six days <\sarcasm>


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