BT (British Telecom) Outage Map
The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
BT (British Telecom) users affected:

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 858 |
Birmingham, England | 220 |
Manchester, England | 185 |
Tower Hamlets, England | 127 |
Leeds, England | 101 |
Croydon, England | 99 |
Hackney, England | 84 |
Glasgow, Scotland | 80 |
Bristol, England | 78 |
Islington, England | 77 |
Ealing, England | 67 |
Lewisham, England | 63 |
Southwark, England | 62 |
Cardiff, Wales | 60 |
Reading, England | 51 |
Leyton, England | 49 |
Enfield Town, England | 46 |
City of Westminster, England | 41 |
Bushey, England | 40 |
Harringay, England | 40 |
Nottingham, England | 37 |
Watford, England | 37 |
Bermondsey, England | 35 |
Edinburgh, Scotland | 32 |
Newcastle upon Tyne, England | 30 |
Camden Town, England | 30 |
Liverpool, England | 28 |
Southampton, England | 27 |
Wembley, England | 27 |
Fulham, England | 27 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ByrdsNStuff (@ByrdsNStuff) reported
I thought Owen Hargreaves on #BTSport was the worst co-commentator of all time, but this Jack Crawford guy has swooped in and taken the title after just one quarter at #NFLLondon #ITV
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Rose Atkinson (@roseatkinson) reported
@bt_uk We were moved to a half fibre service on 7 Oct. We were told our "broadband would stop working for about half an hour, maybe a little longer". That was 2 days ago and it has still not reconnected despite rebooting the router several times.
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Daniel (@D_P_Palmer1) reported
@bt_uk 1) You say that Lesley but this fix date has moved 5 times, and only once have you contacted me to tell me. Every other time I've had to call. I've been promised multiple call backs and they haven't happened. I've been promised text alerts from openreach and that hasn't happened
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||Arsenal-Nayr|| (@ArsenalNayr) reported
@GEORGIE_35 @Superspurs131 @btsport You’ve looked the worst team every time you’ve played outside of a Leicester team that let you win
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Rhaegal (@KriptonUniverse) reported
@Wild_jn9 @ManUnitedZone_ @btsport Frankly it wasn’t clear and frankly nobody listens to rude ill mannered kids but feel free take your own advice
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inkedup_britishjamaican (@inkedcaribbean) reported from Belfast, Northern Ireland
@bt_uk going on nearly two weeks no internet. failed appointments, being lied to etc. i defo would NEVER recommend these absolute idiots! now they switched the mini hub off, that barely works. lost my job because of them btw. defo going to watchdog and the papers
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David (@davids_voyage) reported
@bt_uk Managed to fix it by buying a 10m ethernet cable which I've got running out of the window from upstairs and in through the window downstairs to the router. Pretty poor though that the only device I have in the house that can't connect by WiFi to my BT router is the BT TV Box.
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Daniel (@D_P_Palmer1) reported
@bt_uk 3) I understand that issues happen. And I understand that delays in fixing complex problems happen. That's all normal and part of openreachs process.
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Daniel (@D_P_Palmer1) reported
@bt_uk 4) What I don't understand is how you, BT, think its OK to not communicate, not take 3 minutes to call when these dates are pushed back, to explain why, not offer a temporary hub for such a big problem
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Andrew Pearse (@andrewpearseuk) reported
@btsport was Ben Kay aware of the fact that there were 2 teams playing at the Rev yesterday? Anyone would have thought that Bath won and the non-Bath team were anonymous. We have had to tolerate Kay’s poor one-eyed commentating for too long. Time to move on.
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Mark Gillespie 💙 (@mtgillespie) reported
@bt_uk Can someone explain the point of your complaints process? I raised a complaint about your poor service on 11th Sept. I've had to reopen it, it's been sat saying "we'll call you as soon as possible" since the end of September, and still I've not heard from you even once.
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Kobina (@manlikekobzuna) reported
@bt_uk I bought emergency wifi 4 days ago and the money is still pending to be deducted from my account, which means I couldn’t use the service until it was deducted. I would like you to release the money and return it back please. This isn’t cool!
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TomGeorge (@Tomge) reported
@roseatkinson @bt_uk I was promised a new, updated service on the 23rd of August, I've spent over 7 hours on the phone since and received nothing but mixed messages and overcharges for the account we already had.
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BeardedChicken (@beardedchickenZ) reported
@btsport @virginmedia You have literally cut out the best parts of the night from #ExtremeRules Absoulute joke. I cant watch the event live due to work commitments but this replay the next day is an absolute rip off. @WWE #ExtremeRules
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Matt Rogowski (@mattrogowski) reported
Missed the end of the F1 race because @BTCare doesn’t update the program guide from @NOWTV if a program overruns so my recording ended before the race. It’s 2022, sort it ******** out already.