BT (British Telecom)

BT (British Telecom) Outage Map



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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

BT (British Telecom) Most Affected Locations

Outage reports and issues in the past 15 days originated from:

BT (British Telecom) Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Rosie (@CatriRose) reported

    @BTCare I've got an email saying my BT broadband and TV start tomorrow, but the engineer does not come until the 3rd Dec. I am not paying when I am not able to use the service - please advise? I also want to avoid the 1 hour telephone queue pls....

  • Gemma Stokes (@GLS28) reported

    @bt_uk just spent an hour trying to get through. Understand you’re busy and was willing to wait. Got through and customer rep was helping but call dropped. Would have expected a call back given my contact details were in front of him. Please can someone get in touch?!

  • Hi! (@darnp77) reported

    @bt_uk Hi Jordan, to be honest, the steps didn’t really make a difference. The internet is still pretty slow when trying to use more than one device connected to the WiFi

  • Stephen Davey (@stephengdavey) reported

    @bt_uk Sorry - you've misunderstood here. The password is being sent in the post (hence snail mail). I don't really understand the need for it anyway (we simply don't need yet another password) but you've refused to help without it, so here we are.

  • Nathan Joseph (@Natethedog76) reported

    @btsport Hello BT I am still awaiting a response to a complaint I made on the 30th of October. Why have I not received a response as yet? This is ridiculous!!

  • Mark Jelley (@PerkinsLodge) reported

    Hi @btbusinesscare, I've had 2 conversations with your online chat teams now over billing issues and have had 2 completely different responses, one has issued a refund for incorrectly billed calls and the other has told me I'm wrong despite the evidence from my order being placed

  • Rich Pearce (@RichPearce) reported

    @bt_uk Hi there, we recently extended our contract and received a Smart Hub 2 - the customer services person I spoke with said they'd sent out a box to recycle our old router but we've not received anything. How do we go about getting one?

  • Lee Morson (@macmorso) reported

    @bt_uk please contact me with regard to complaint reference VOL013-537030085981 number is 07814967620. You have failed to deliver broadband service to my new build as promised. Costing me a fortune in data. Having to travel to work as I have no broadband. Not good enough!!

  • Kathryn (@Kathrynwood7) reported

    @bt_uk our work BT is down yet can’t find anything on your website. When will York be up and running?

  • Sarah L Benstead 😈 (@goodcheers1234) reported

    @bt_uk No and you’ve had the audacity to overcharge me. How do I cancel my account sick of BT already

  • Ashley Perry🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Welsh_Dad90) reported

    @bt_uk No, I've got an engineer here, to check what the problem is

  • Sunnŷ Osahñ (@SunnyOsahn) reported

    @GursSehmi @BTCare Wow that sounds like an awful experience. I’ve got to say whenever I’ve called @virginmedia and spoken to their Newcastle team (for my annual renewal haggle) I look forward to the call because they are ridiculously nice! And the BB speed is shamone

  • Lana el diabolo (@nalamisseb) reported

    @bt_uk hello, is anyone answering the phones today? Been waiting for an hour and a half and its kind of boring. Need to cancel an upgrade.

  • Angie T-P (@Pinkpanther1969) reported

    BT I'm fuming over your disorganised and relaxed approach to my complaint @bt_uk I need my number back asap...you've given it back to @virginmeadia WHY? The ombudsman is now involved @BTCare team please help?. #britishteleCON

  • David (SplinterUK) (@RealSplinterUK) reported

    I'm sorry @bt_uk for causing one of your team at technical support to have a giggle fit today. While trying to sort out a technical issue, I had a tub of paint delivered that needed the 14 layers of bubble wrap attacking to get it out. Then there was 6 layers of cling film, too.


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