BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 897
Birmingham, England 233
Manchester, England 229
Tower Hamlets, England 132
Leeds, England 116
Bristol, England 108
Croydon, England 101
Hackney, England 80
Islington, England 77
Lewisham, England 77
Ealing, England 73
Glasgow, Scotland 62
City of Westminster, England 61
Cardiff, Wales 59
Liverpool, England 58
Southwark, England 58
Leyton, England 56
Harringay, England 53
Watford, England 41
Bushey, England 40
Bermondsey, England 38
Newcastle upon Tyne, England 34
Reading, England 34
Elgin, Scotland 34
Camden Town, England 33
Enfield Town, England 33
Southampton, England 33
Slough, England 32
Dagenham, England 32
Luton, England 31

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Rwairconditioni Rwairconditioningltd (@Rwairconditioni) reported

    @btbusinesscare Shame it keeps breaking down,logging you out,dropping calls,won’t connect, won’t disconnect, shall I carry on?

  • MM1501 Michael McCann (@MM1501) reported

    @btbusinesscare I’m sorry but your level of service is appalling, texting a virtual assistant and getting absolutely nowhere

  • MM1501 Michael McCann (@MM1501) reported

    @btbusinesscare Tried both those, none of which help when we have a function booked this evening but no tills

  • NoLiesSpokeHere 🌈\o/☘ (@NoLiesSpokeHere) reported

    So while everyone is complaining they can't watch Netflix etc... my elderly mum and others in the street are without phones as they don't use mobiles. This is why no-one should depend on the Internet and the fancy technology. Landlines never fail @virginmedia @BTCare

  • lynz_Bow LB (@lynz_Bow) reported

    @bt_uk @BTCare Wednesday 18th is not good enough to fix the internet. Two entire villages down so I don’t think the problem is out side my house . Get is sorted . Larger *** Barnstone

  • chellyscot Michelle Stevenson (@chellyscot) reported

    @IgnatiusPinto1 @btbusinesscare @BTBusiness Yep, same with our business. Since 22 April. 9 orders pending! 9 orders cancelled! 3 emails & letters telling us we have stopped our service! 4 hours waiting for complaints to call us! Emails ignored. After reading your issues I think the communication ombudsman is next!

  • BrambleLulu Bramble & Lulu (@BrambleLulu) reported

    @btbusinesscare @bt_uk @BTBusiness We called yesterday to tell you our business is closing on 25th June yet you pulled the plug immediately, leaving us without internet and a working till today. Sheer incompetence on your part, complaint initiated, ombudsman next. Don’t use BT!

  • kianjsbennett Kian Bennett (@kianjsbennett) reported

    @bt_uk we've had no WiFi for nearly two weeks now! Cancelled last minute sending out an engineer last Wednesday. Then the engineer comes out yesterday, says the issue was diagnosed wrong and we need to wait 24-36 hours for Openreach... LIES! Now they say Saturday @BTCare

  • ManyaBlanca Manya Blanca (@ManyaBlanca) reported

    @BTBusiness @btbusinesscare If I'm not next to the router, no internet access at all. If I'm less than 1M, it's gone. Why are you providing rather ****** mobile data for a business account? I'd wish up a cute for cancer faster than you'd give customer service

  • ManyaBlanca Manya Blanca (@ManyaBlanca) reported

    @BTBusiness @btbusinesscare Now it's gone altogether and no sign of it coming back. So we can cancel this bs of a contract right? Or should we take it to a small claims court?

  • excitedpixels Jeremy Wood (@excitedpixels) reported

    @bt_uk @BTCare @EE wow I've never dealt with such awful companies. It's been a total farce. All recorded for shock value how bad the journey has been. Def worthy of a CG bt creator comforts. Am un funny joke. I'm lost for words. :( so so bad. Nightmare.

  • MouldyOldDoh MOD (@MouldyOldDoh) reported

    @btbusinesscare Being able to fix things yourself, that the supplier got wrong, is not a sales argument. Be better.

  • pop_ruth Ruthyxx (@pop_ruth) reported

    @bt_uk hi can you help our bills have gone up within a month no idea why and very confused

  • FACoachdazza ⚒️Darren Skingle⚒️ (@FACoachdazza) reported

    @Denner7s Glen Twaddle needs to be put out to pasture …… talk absolutely shite !! Awful commentating these days on @btsport

  • TopSixNextYear Top Six Next Year (@TopSixNextYear) reported

    Hey @BTCare. Seems to be an internet outage over the bridge tonight. #ForeverInOurShadow

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