BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1423
Manchester, England 359
Birmingham, England 346
Glasgow, Scotland 302
Croydon, England 232
Tower Hamlets, England 220
Islington, England 208
Hackney, England 162
Leeds, England 160
City of Westminster, England 129
Southwark, England 114
Harringay, England 103
Ealing, England 95
Reading, England 93
Enfield Town, England 83
Paddington, England 79
Liverpool, England 75
Newcastle upon Tyne, England 75
Lewisham, England 75
Leyton, England 75
Cardiff, Wales 72
Edinburgh, Scotland 71
Bristol, England 69
Camden Town, England 68
Southampton, England 66
Slough, England 63
Bermondsey, England 63
Watford, England 60
Luton, England 52
Bushey, England 51

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • billionthtry JB (@billionthtry) reported

    @bt_uk I’ve moved into a house that maybe used to have bt fibre & there’s a bundle of cable on my front garden, going down a very ugly plastic pipe into the ground… can you remove that? Or can I just cut it away…?

  • NorthernJam Mark (@NorthernJam) reported

    Broadband update, just spoken to a lovely helpful lady @bt_uk who is chasing the issues and has updated me. I’m sorry for being a twist #firstworldproblems

  • grdavies01 Geraint Davies (@grdavies01) reported

    @BTCare @bt_uk Hi I am getting a third party router and have been asked for the VLAN ID. Also If the network type is PPPOE, if so i need a name and password to use when configuring the router please

  • hagank_hagan kim Hagan (@hagank_hagan) reported

    @bt_uk my appointment with one of your engineers has been cancelled. No explanation why. New appointment given is the 9th of Feb. Absolutely shocking service from bt. Roll on March when my contract ends and I can look at my options.

  • OnlySynergy Stuart (@OnlySynergy) reported

    @xNathz @bt_uk help the poor lad, he is take 500 gifted as compensation for the weeks he hasn’t been live

  • Couldwe11 Richard Couldwell (@Couldwe11) reported

    @bt_uk I'm moving home and your customer care team is trying to tell me I have to sign a new contract for 12 months or I have to pay to get out of my existing contract...

  • Kimster1985 K (@Kimster1985) reported

    @bt_uk Is there an email address to send complaint to ? Does not work online at all been trying for weeks

  • Zulu800 David’s in the garden (@Zulu800) reported

    @btsportrugby @btsport will you be updating the schedule sheet with rugby moving to 7pm? Never seems to be done to keep us advised. Is it on to or not?

  • Tonysmini Tony (@Tonysmini) reported

    @bt_uk @It_s_Basic_Boo @OpenreachHelp can you help? Betsey, do you have an address and postcode for this?

  • Zulu800 David’s in the garden (@Zulu800) reported

    @btsport will you be updating the schedule sheet with rugby moving to 7pm? Never seems to be done to keep us advised

  • TeresaHiggs Teresa Higgs (@TeresaHiggs) reported

    My sister and bro in law are in their 60s and 70s and carers for BIL's 101 year old Mum inc liaising with hospital. Haven't had internet or phone for over a week because of errors by @EE and @BT_uk. Should have been reconnected yesterday. Nothing! Can't be that hard to turn it on

  • kimboFX Kim Brown (@kimboFX) reported

    @bt_uk Yes I do need someone's help! I've been told a further four times this month the issue has been sorted and have still been overcharged. Why am I being lied to?

  • robanderson001 Rob Anderson (@robanderson001) reported

    @NorthernJam @bt_uk Count yourself lucky. We can only have Virgin fibre in our area. Drops out daily and their customer service is genuinely terrible.

  • z3r0h0p31 Gino Ginelli (@z3r0h0p31) reported

    What is the record for being on hold to @bt_uk @brg? Up to 35 minutes now, as they don't let you cancel services online. I remind you this is a communications and online media company.

  • phil1967 phil latham (@phil1967) reported

    @bt_uk please can you help me. I am in tenerife and my sim card is saying it isnt registered on the network. Currently have no call capability

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