BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 668
Manchester, England 151
Birmingham, England 137
Glasgow, Scotland 113
Croydon, England 85
Hackney, England 72
Tower Hamlets, England 65
Leeds, England 62
Southwark, England 55
Bristol, England 54
Islington, England 50
Cardiff, Wales 48
Ealing, England 48
Reading, England 39
Lewisham, England 35
Hammersmith, England 31
Bushey, England 31
Edinburgh, Scotland 30
Enfield Town, England 30
Nottingham, England 29
Leyton, England 28
Bermondsey, England 28
City of Westminster, England 27
Southampton, England 26
Newcastle upon Tyne, England 24
Liverpool, England 22
Wembley, England 21
Luton, England 20
Harringay, England 20
Streatham, England 20

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • zombie_apoc1 GJM (@zombie_apoc1) reported

    @virginmedia I’ve gone from 5Mbps (1Gig) service to it being completely down again…. Luckily I have @bt_uk also installed who have been nothing but reliable and consistent.

  • mybeefy My BEEF (@mybeefy) reported

    @bt_uk This link you sent where is the login section. I don't see one. I can't access the settings once logged in.

  • haych13_ Haych (@haych13_) reported

    @bt_uk Oh you took a while to respond and I was scared of a charge so I already cancelled. Can you un-cancel it?

  • lcarpanini Laurence Carpanini (@lcarpanini) reported

    Why, @bt_uk is is so difficult to find any notification of BT mobile signal status on your website?

  • Helly_stars hellyp (@Helly_stars) reported

    @bt_uk Seven days with no service. @bt_uk can’t even get me connected and I’m a new customer. No one actively trying to resolve my case for 6 days. Wouldn’t recommend switching to them.

  • BigDoggeTom Big Dogge (@BigDoggeTom) reported

    @bt_uk lmao okay, you got me I guess. Irrelevant of what I agreed to in a contract, it's crazy that there's so much overselling and/or noise and/or degraded lines that you'd rather say "this is your minimum speed now" than do something about getting Openreach to fix it

  • J_PaulDevine Paul Devine (@J_PaulDevine) reported

    my @bt_uk is absolutely crap again I'm paying for 32mbps, today lucky to get 13mbps and getting error messages 'unable to play @NetflixUK , BT Broadband must be the Spectrum rubber keys of the 21st century, you cough or fart it crashes

  • MervynWilliams Badgerastic is that even a word (@MervynWilliams) reported

    @btbusinesscare What a wSte of time you all are just tell me who to complain to for the lousey service.

  • Rob140638 Rob38 💙 (@Rob140638) reported

    @bt_uk just had fttp fitted today. Was working fine all evening and is now showing a red light. Have reset the ONT but nothing. Any problems known in the cm13 area please.

  • coachjemjem Jem (@coachjemjem) reported

    @bt_uk Hi Laura, I have spent plenty of time on the phone. My reference number is: VOL0 13-59682103350 Can you address the questions please? I'd like to see customer services with this. #broadband

  • williaminwoods NotSoGrimmReaper (@williaminwoods) reported

    @GaryLineker @VisionExpress ******* how much were you paid for this tweet??? Give up btsport now getting this shite thrown at us. 🤮🤮🤮

  • haych13_ Haych (@haych13_) reported

    @bt_uk I'd like to know why my internet was incredibly slow all week. I run an hourly speed test, half failed and the other half all had a ping of over 1000, loading web pages took forever. Why was it slow? Why is it now OK? I work from home, this is unacceptable.

  • asifnad81291103 Ibrahim Jnr (@asifnad81291103) reported

    @bt_uk This broken tree hanging on the telephone cable on BIGGES lane and park lane Wokingham

  • sircoynie Sircoynie (@sircoynie) reported

    @bt_uk @MoneySavingExp @resolvercouk we have started filling cases against BT for false advertisement. Please help!

  • ThisRedPhoenix Red Phoenix Rising (@ThisRedPhoenix) reported

    @bt_uk hi BT. My activation is completed today apparently but i have a red light on my LOS indicator on the openreach modem. Please help!

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