BT (British Telecom) Outage Map

• Daniel Smalley (@Dansmalls1985) reported 34 minutes ago

  @BTCare how can my complaint be closed when nobody contacted me about it - looks like time to get ombudsman involved
  

• lee (@leet85) reported 48 minutes ago

  @BTCare so just attempted to call you to talk about my account been on hold for 10 mins advisor to ally answers then cuts me off ,terrible service
  

• Emmerson Snelling (@Emmiesnelling) reported 56 minutes ago

  @BTCare We aren't but it's ridiculous that we haven't been offered one and no we haven't been told anything we just keep being told it's going to take longer to fix and getting texts to say we'll be updated on whatever date and now it's been pushed to the 30th
  

• Shaun A O'Sullivan (@shaunosullivan_) reported an hour ago

  @BTCare service 🧐 - Surely this would of brought to the surface this internally rather than over social media.... A simple fact in business is that for ever customer that complains about her 20 couldn’t be bothered and leave ....
  

• Shaun A O'Sullivan (@shaunosullivan_) reported an hour ago

  @BTCare clearly do not have the capability to even explain bill cost ... so the line just goes dead (or they hang up 3 times) I have no issue with outsourcing customer service center but doesn’t anyone working at BT in the UK use the BT service and actually had to call customers
  

• Shaun A O'Sullivan (@shaunosullivan_) reported an hour ago

  @BTCare explain costs b) I am still at a loss to this hidden charge of using another internet vendor on the BT line (do explain as there is no mention on the bill) c) shouldn’t hang up on the customers , I made 3 call backs , waited in line , spoke to the BT reps in India who all
  

• Shaun A O'Sullivan (@shaunosullivan_) reported an hour ago

  @BTCare distress to the person , especially if the person is elderly! Note I achieved access to the account when I called back without the date of birth but then the following issues occurred BT Customer representative receiving a call a) should be able to discuss the bill and
  

• Shaun A O'Sullivan (@shaunosullivan_) reported an hour ago

  @BTCare in way other than just saying BT b) clarify in short why they are calling Eg we calling to discus an outstanding payment with the holder of the account c) realize that if a “customer” states on numerous occasions that they do not want to give their DOB , this may be causing
  

• Shaun A O'Sullivan (@shaunosullivan_) reported an hour ago

  @BTCare BT Agreed you have to validate the account, surely there is more than one way to validate, eg post code , last bill cost , last phone call to who... You could argue that BT customers representatives calling should, a) validate to the customer they are calling, who they are
  

• L.J. Nielsen (@Nightscape) reported an hour ago

  @BTCare It must be something major for it to be down this long, Im sorry for being snappish, we rely heavily on internet in this house for just about everything. Just want clearer info, Website said nothing for the longest, then estimated repair times plucked from a hat...frustrating.
  

• lisa burton (@ljburty) reported an hour ago

  @BTCare Why should I upgrade & pay extra for more screens - when I already pay for the service and can’t use it on any devices!!!
  

• Jeff Clifford (@JeffClifford19) reported 2 hours ago

  @BTCare Just to update I called this morning and they have found an external fault that's causing this All I can ask is they may refund me some days of no connection or very poor service thanks
  

• Mark Ellames (@MJE_3) reported 2 hours ago

  @btsportrugby @btsport He's always been good. Never, ever been a doubt that the bloke is a special number 10. But he can't keep himself out of trouble off the pitch. That's part of the reason why Carter, Wilkinson, Larkham et al were so successful.
  

• Michael Miller (@rmemailuk) reported 2 hours ago

  @BTCare Frustrated, placed order 5 Nov, found out Thur it was stuck and needed cancelled. Called yesterday and found given wrong info and they could no replace order I would have to talk to sales. Spoke to sales, placed ne orrder and still waiting order confirmation. HELP
  

• Katie Ireland (@Kirelanddesigns) reported 2 hours ago

  @BTCare And the hub doesn’t even recognise there’s an issue. It’s still just showing regular blue light as if everything’s fine. At best we can use one device at a time. Despite your advertising to the contrary. And it certainly doesn’t stretch as far through the house either
  

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