BT (British Telecom)

BT (British Telecom) Outage Map

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1578
Birmingham, England 541
Manchester, England 422
Croydon, England 350
Glasgow, Scotland 313
Hackney, England 237
Leeds, England 218
Tower Hamlets, England 211
Southwark, England 206
Bristol, England 204
Ealing, England 160
Islington, England 156
Liverpool, England 153
Cardiff, Wales 150
City of Westminster, England 140
Edinburgh, Scotland 122
Newcastle upon Tyne, England 114
Bermondsey, England 111
Southampton, England 103
Lewisham, England 103
Enfield Town, England 97
Bushey, England 91
Watford, England 81
Sheffield, England 77
Paddington, England 71
Nottingham, England 69
Reading, England 68
Coventry, England 63
Bradford, England 63
Newham, England 63

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • olliesamyphoto Ollie (@olliesamyphoto) reported

    @bt_uk Also no one picks up the phone if there is a fault with the broadband discs. People still work from home yet I have to sort out a broadband problem via text. Not great

  • af9FN af9 🇬🇧 (@af9FN) reported

    @bt_uk fix ur network

  • jftwhitworth James Whitworth (@jftwhitworth) reported

    @bt_uk It’s only “unbreakable” if you can get a good 4G signal indoors. My broadband was down for ages until Openreach could be bothered to mend the line and they gave me a mini hub that they told me to put “near a window”. Even then it was extremely slow and kept cutting out.

  • bazzaclarke99 Barry Clarke (@bazzaclarke99) reported

    @bt_uk I will call tomorrow as this is happening far to often, when an engineer came all he did was reset the hub and said keeping doing it, this is not a satisfactory service. I pay a lot for broadband as a loyal customer and expect more, maybe time to switch suppliers?

  • cdfalexander Colin Alexander🎬🎵🕹️🚗🏃 (@cdfalexander) reported from Saint Annes on the Sea, England

    Just been told by @bt_uk that @WeAreOpenreach @OpenreachHelp won't be able to fix our fault (caused by them changing telegraph pole) until tomorrow. That'll be 8 days without service. Incredible. #openreach

  • DB10007 G (@DB10007) reported

    @btbusinesscare Hi, that number only provides the same options. No selection for customer services

  • sayescourt Sue Prebble (@sayescourt) reported

    @bt_uk is the btinternet outgoing server down? I cannot send emails or texts. I am receiving emails ok

  • pcwilliams Paul Williams💙 (@pcwilliams) reported

    @bt_uk I am at my wits end with your online chat service. I’ve been waiting all morning for a scheduled expert engineer visit - the fault tracker says “engineer visit complete” without visiting - even though I was asked to gather ping/traceroute logs to show him/her. Please help!

  • PhiltheRenegade Phil Robinson: Eligible Bachelor (of Science) (@PhiltheRenegade) reported

    @bt_uk We have an issue and I hope you can help. Internet has been down since about 6:30pm, and hub is stuck on flashing pink. Have tried everything we can think of with no change. Need it back up asap.

  • nwcreps LP (@nwcreps) reported

    @bt_uk Fix my wifi that drops out at least 5 times a day. I BEG.

  • ameliajoyclark AJC 🌸 (@ameliajoyclark) reported from Southampton, England

    @bt_uk We had our router replaced a month or 2 ago as our internet was cutting out 20 times a day. We have now had it cut out 10 times in the last 2 days. Why is this happening again?!

  • SGoddardSci Steph Goddard ⭐ (@SGoddardSci) reported

    Rubbish service from @bt_uk and @OpenreachHelp @WeAreOpenreach. Why does it take so long to resolve a simple fault?

  • corrineheaney Corrine Heaney (@corrineheaney) reported

    @bt_uk With working from this is a big problem. I already had disurption for 2 weeks in June resulting in a new box and wall socket. This feels like really poor service and it is costing us money

  • rosieoutlook Rosie Tapping (@rosieoutlook) reported

    @bt_uk Hi there. Can you help, our TV is due to go live today and today is our delivery date for our box but it also says it hasn't been despatched yet?

  • HamiltonG95 G-RACE (@HamiltonG95) reported

    @bt_uk Yes, I am. Have purchased a new ethernet cable to test if that was the problem, before I contact for proper help :)

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