BT (British Telecom) Outage in Glasgow, Scotland

10 years a customer of @virginmedia and they just tell you that if you want to reduce your bill to a reasonable amount you can’t and their first offer is to disconnect you... which takes 30 days. Looking forward to something new with @SkyUK or @bt_uk now. #Shambles

@bt_uk over 6 hrs of phone calls to you. 4 phantom installations, 2 text messages confirming installation date for the 2nd July, not to mention a letter stating same..waited in all day. Nothing, not even a phone call. Never mind that I am obliged to pay you for two months....

@bt_uk @MeganCare4 @BTBusiness Hi, I am sorry to hear this. Could you please DM so can help. thank you so much

@bt_uk @garypoulton I supported bt for years now and now they supporting sum one else I have to pay more to watch what my money all ready paid 4 bad show catch it on utube morra 4 free

@bt_uk so last night u tell me my router has a problem & fault will be escalated. No one can find this & now u tell me that it’s the line & I have to wait until Monday! Make up ur minds! Then call centre worker asks if they can close the complaint! No u can’t until it’s fixed!

@btsportufc cancelled am not paying extra for #ufc events even if it is only 4 events a year ! Stupid marketing decision and I reckon you are going to lose a lot of customers because of this 😡 #btsport

Absolutely shocking customer service from @bt_uk !!!

@bt_uk was horrendous. The resolutions to my complaint offered by manager on the phone were frankly insulting. The only reason I had the complaint closed was due to being so frustrated with my experience that I couldn’t continue- manager also refused to allow me to speak to (c.)

@bt_uk Long story. My account was incorrectly cancelled, BT acknowledged the error and set up a new one, no o/s balance. Yesterday £2019.07 is taken for cancellation. Phone to resolve & complain and the customer service on offer, in particular from the first gentleman I spoke to (c.)

@bt_uk What a total nonsense but completely predictable. I’ll just cancel the direct debit

Don’t think @btsport and @YouTube will be holding there heads high tonight. The live stream of the champions league final was awful. Not a lover of the @BBCiPlayer, but at least they can successfully broadcast a live event in UHD without any major issues.

@GeorgeUpton5 @mojo18881967 @Bhoy1888Celtic1 What Celtic spend is raised by Celtic and the support NOT from TV revenue where a fair chunk is raised in Scotland, hence my thoughts on Scots subscriptions ing to BTSport or Sky.

That’s me been on hold for HALF AN HOUR and I have now phoned 10 times this week and been on hold for 10+ minutes each time - awful service from @bt_uk @btbusinesscare

A mean come on btsport sutton and craigan that two of the biggest bitterest **** nuggets you could muster up !! 🖕🏿🖕🏿🖕🏿🖕🏿🖕🏿

@theflappitpub @BTBusiness @BTCare Hi, Not good to hear this. A complaint has been raised. The team dealing have been contacted and asked to call you back. Thank you for highlighting there has been no response to this and sorry about the delay in responding.

This ref is so wrong. It’s never a pen ! #btsport

@007_Rebooted @Inter @OfficialSSLazio @btsport Wtf do I know.

@007_Rebooted @Inter @OfficialSSLazio @btsport See the ref elbowing Nainggolan out the way. Gags. Take no crap in Italy.

@KThomsonAcademy @btsport Can you 2 foot that idiot Sutton if he starts slevering nonsense again 2nite

@bt_uk @BTCare @TheEveningTimes @Daily_Record No date for getting their own network sorted or a date for me. Claim they can’t even get me basic “copper” broadband in interim, despite telling me weeks ago they would. (I have confirmation emails). Now I’m just told I’ll get an update on the 2nd...not a solution. Happy New Year

Here Craigan @btsport if Shinnie has bought a penalty how has he not conned the ref, what a stupid statement have some ***** it was a dive.

@KThomsonAcademy @btsport What gets me is it come from a Quick Saints free kick 🙈 we are allowing teams to get in a low block cause of how slow we are

@bt_uk @BTCare Going into the 4th week with no internet. Unbelievable you’re allowed to cancel the previous internet connection without getting me sorted even with the most basic. Customers an after thought, in fact, not even a thought.

@Markyccc @georgemcf23 @CelticFC @SkySportsNews @ESPNFC @btsport George you’re a decent, likeable, honest guy. See some of the stuff you come away with man. *******.

1/2 On the phone to @bt_uk to sort out my @btsport account and watch football on my phone. However your customer service agent isn’t very helpful and won’t listen to what I say. Now she won’t accept that I’m having issues even putting my email address in to get my BT ID and log.

@andystock22 @SkySports @SkyUK @btsport that was down yesterday hopefully no such issues next weekend

@KThomsonAcademy @btsport 2-1 to Rangers Hearts have been poor, but will no doubt play like lions today

@BTCare Been on the phone to someone for an hour and no resolution. Basically a oops sorry. Absolutely unacceptable.

@BTCare We are through now, hopefully there will be a resolution at the third attempt.

@bt_uk @BTCare - I have now had no sports channels for 4 days, we cannot use our land line due to broadband issues. I hope this is going to be reflected in our next bill.

@SkySportsBoxing @SkySports Sky sports interviewing a heavily concussed fighter. After a battering. Horrible organisation. @btsport please outbid this mob for the SPL and CL. Thanks in advance.

@BTCare Someone is coming out on wed to Hopefully sort it...7 days since i highlighted the fault....Disgraceful service

@TheCelts_1888 @CelticNation67 @btsport @SkyUK @chris_sutton73 @mstewart_23 @stephencraigan Its massively less but you are attacking SKY for the current deal BT are massively under paying for the football to and not prepared to get anywhere close to SKY's offer. They thought they could get it on the cheap. So no its not what it boils down to

And I thought sadiq‘s dive on Sunday would be the worst this season 😂 well @btsport step up mr neil lennon who has just made a bigger tit of himself than he usually does!

Must say, i thought the #btsport analysis was poor. Making it all about injuries, decisions and the questions to #christie and #sinclair were just odd.

@lexsteven @SkySports @ElevenSports_UK No way M8 I’m already paying out 2 much for both @SkySport & @BTSport so will have 2 live without my #LaLiga fix this season

@bt_uk @BTCare - absolutely disgusted with the service from BT. Hoodwinked into an 18month contract and the services & broadband are total crap.

@btsport @btsportfootball which bit of spoiler alert don’t you understand? Watching Napoli v Liverpool and you announce goals in Spurs V Barca game which I’m recording to watch later... not gonna bother now... just stupid

@FreyaNatural @BTCare Hi, So sorry to hear this. Is your order with BT Business or Residential services so we can get help to you. Many thanks

@bt_uk @BTCare lies, lies and more lies. 4K UHD still not working despite assurances from a manager and Executive Level Complaints it was sorted. Numerous calls, emails, chats and hours wasted and still not fixed. Will be cancelling all services with BT.

@MrJJuK @Channy_lou12 last night the red button had the #astonvilla game on with ONE overhead camera and a crap commentator - while other game was on TWO channels. From Feb Sky will be able to supply BT Sport channels and set the price. #btsport

@Boaby25 @SkyUK @BTCare Because the bastards wont install Fibre in my area our WiFi is shit! Bought WiFi extender and it’s made heehaw difference. Sky we don’t have since the bad weather waiting on SkyQ getting installed.

@Keegs1982 @mattleslie74 @chris_sutton73 @btsport @ScotRail @spfl Spot on. Why on God’s green earth should BT pay for the trains? A) scotrail could/should be able to run an extra service, at a cost and make money. If not B) The SPFL should support fans and subsidise costs to help as many get to the games as possible

@btsport why are you employing Rangers hater Hartson to pass comment on Rangers,no Rangers fan gives a flying **** what he thinks

@BTCare Contacted this morning and everything sorted - at last. 4K UHD reinstated at price I was promised when upgraded to Ultrafast BB. Happy with this but not with the time and effort spent to get this issue sorted.

@bt_uk @BTCare another day over, another broken promise by BT. Despite assurances I’d be contacted today, no phone call. Terrible customer service. Termination of phone, broadband and TV contract is the only option now. #BTdontcare

@BTCare so can someone at BT tell me why their own fault tracking is still faulty after showing same technical issues as a fault i had 2 months ago. #nothappywithbt

@wonderplatinum @BTCare Hi, Were you able to get help from the complaints team about this?

@BTCare @ppitstop27 Hi, Aside from the website the engineers post updates on Freephone 0800 169 0199 although you can speak with one on Freephone 0800 800 154 who can help.

@BTCare Of course you can fix it. That's what the ELC team was supposed to do. By supplier you mean your own monopoly, Overreach. What's their excuse this time?

@bt_uk @EA_Holmes Where as I have evidence that being a #bt_uk customer is bad for your health with the stree that low levels of service is common.

No internet all day on Sunday and all day today. @bt_uk response ‘someone will phone you back in 72 hours’ What the hell am I paying for. So sick of this service.

@bt_uk Just the same rubbish as normal. Just have to count down my contract with you and move to another supplier. Appreciate not your fault but have spent more time speaking to bt than a lot of my relatives and just going to out down as bad experience thank god neighbour not with you

@bt_uk nah fix your shite

@sockeyejo Bit mind you I am with #bt_uk and they have ruined #ChampionsLeague and their #broadband is crap so what I know lol. Perhaps should just watch #bbc on Freeview.

@bt_uk a very slow internet :/

@bt_uk @Ofcom thanks @bt_uk really top customer service again

@bt_uk Yep today was the fourth call in a series to try and fix the mess, 35 min this time, now waiting for a supervisor to call back, at this stage my line is being cancelled tomorrow!

@bt_uk You can't provide like for like service. My superfast fibre broadband isn't available so I'm being cut to 3-7mbps internet speeds which also means my TV service isn't available either because you can't guarantee the service with that connection.

@Ofcom hi, I'm trying to find out more details about the 10Mpbs Broadband USO and when I'm going to be able to receive my legal rights (current get 6.5Mbps). OpenReach (@OpenreachHelp) have told me to contact BT (@bt_uk). BT have told me to contact OpenReach. Please help