BT (British Telecom) Outage in Hamilton, South Lanarkshire, Scotland

@bt_uk @garypoulton I supported bt for years now and now they supporting sum one else I have to pay more to watch what my money all ready paid 4 bad show catch it on utube morra 4 free

@bt_uk so last night u tell me my router has a problem & fault will be escalated. No one can find this & now u tell me that it’s the line & I have to wait until Monday! Make up ur minds! Then call centre worker asks if they can close the complaint! No u can’t until it’s fixed!

@btsportufc cancelled am not paying extra for #ufc events even if it is only 4 events a year ! Stupid marketing decision and I reckon you are going to lose a lot of customers because of this 😡 #btsport

Absolutely shocking customer service from @bt_uk !!!

@bt_uk was horrendous. The resolutions to my complaint offered by manager on the phone were frankly insulting. The only reason I had the complaint closed was due to being so frustrated with my experience that I couldn’t continue- manager also refused to allow me to speak to (c.)

@bt_uk Long story. My account was incorrectly cancelled, BT acknowledged the error and set up a new one, no o/s balance. Yesterday £2019.07 is taken for cancellation. Phone to resolve & complain and the customer service on offer, in particular from the first gentleman I spoke to (c.)

@bt_uk What a total nonsense but completely predictable. I’ll just cancel the direct debit

Don’t think @btsport and @YouTube will be holding there heads high tonight. The live stream of the champions league final was awful. Not a lover of the @BBCiPlayer, but at least they can successfully broadcast a live event in UHD without any major issues.

@GeorgeUpton5 @mojo18881967 @Bhoy1888Celtic1 What Celtic spend is raised by Celtic and the support NOT from TV revenue where a fair chunk is raised in Scotland, hence my thoughts on Scots subscriptions ing to BTSport or Sky.

That’s me been on hold for HALF AN HOUR and I have now phoned 10 times this week and been on hold for 10+ minutes each time - awful service from @bt_uk @btbusinesscare

@theflappitpub @BTBusiness @BTCare Hi, Not good to hear this. A complaint has been raised. The team dealing have been contacted and asked to call you back. Thank you for highlighting there has been no response to this and sorry about the delay in responding.

This ref is so wrong. It’s never a pen ! #btsport

@007_Rebooted @Inter @OfficialSSLazio @btsport Wtf do I know.

@007_Rebooted @Inter @OfficialSSLazio @btsport See the ref elbowing Nainggolan out the way. Gags. Take no crap in Italy.

@KThomsonAcademy @btsport Can you 2 foot that idiot Sutton if he starts slevering nonsense again 2nite

@bt_uk @BTCare @TheEveningTimes @Daily_Record No date for getting their own network sorted or a date for me. Claim they can’t even get me basic “copper” broadband in interim, despite telling me weeks ago they would. (I have confirmation emails). Now I’m just told I’ll get an update on the 2nd...not a solution. Happy New Year

Here Craigan @btsport if Shinnie has bought a penalty how has he not conned the ref, what a stupid statement have some ***** it was a dive.

@KThomsonAcademy @btsport What gets me is it come from a Quick Saints free kick 🙈 we are allowing teams to get in a low block cause of how slow we are

@bt_uk @BTCare Going into the 4th week with no internet. Unbelievable you’re allowed to cancel the previous internet connection without getting me sorted even with the most basic. Customers an after thought, in fact, not even a thought.

1/2 On the phone to @bt_uk to sort out my @btsport account and watch football on my phone. However your customer service agent isn’t very helpful and won’t listen to what I say. Now she won’t accept that I’m having issues even putting my email address in to get my BT ID and log.

@andystock22 @SkySports @SkyUK @btsport that was down yesterday hopefully no such issues next weekend

@KThomsonAcademy @btsport 2-1 to Rangers Hearts have been poor, but will no doubt play like lions today

@bt_uk @BTCare - I have now had no sports channels for 4 days, we cannot use our land line due to broadband issues. I hope this is going to be reflected in our next bill.

@SkySportsBoxing @SkySports Sky sports interviewing a heavily concussed fighter. After a battering. Horrible organisation. @btsport please outbid this mob for the SPL and CL. Thanks in advance.

@BTCare Someone is coming out on wed to Hopefully sort it...7 days since i highlighted the fault....Disgraceful service

@TheCelts_1888 @CelticNation67 @btsport @SkyUK @chris_sutton73 @mstewart_23 @stephencraigan Its massively less but you are attacking SKY for the current deal BT are massively under paying for the football to and not prepared to get anywhere close to SKY's offer. They thought they could get it on the cheap. So no its not what it boils down to

And I thought sadiq‘s dive on Sunday would be the worst this season 😂 well @btsport step up mr neil lennon who has just made a bigger tit of himself than he usually does!

Must say, i thought the #btsport analysis was poor. Making it all about injuries, decisions and the questions to #christie and #sinclair were just odd.

@lexsteven @SkySports @ElevenSports_UK No way M8 I’m already paying out 2 much for both @SkySport & @BTSport so will have 2 live without my #LaLiga fix this season

@bt_uk @BTCare - absolutely disgusted with the service from BT. Hoodwinked into an 18month contract and the services & broadband are total crap.

@FreyaNatural @BTCare Hi, So sorry to hear this. Is your order with BT Business or Residential services so we can get help to you. Many thanks

@bt_uk @BTCare lies, lies and more lies. 4K UHD still not working despite assurances from a manager and Executive Level Complaints it was sorted. Numerous calls, emails, chats and hours wasted and still not fixed. Will be cancelling all services with BT.

@MrJJuK @Channy_lou12 last night the red button had the #astonvilla game on with ONE overhead camera and a crap commentator - while other game was on TWO channels. From Feb Sky will be able to supply BT Sport channels and set the price. #btsport

@Boaby25 @SkyUK @BTCare Because the bastards wont install Fibre in my area our WiFi is shit! Bought WiFi extender and it’s made heehaw difference. Sky we don’t have since the bad weather waiting on SkyQ getting installed.

@Keegs1982 @mattleslie74 @chris_sutton73 @btsport @ScotRail @spfl Spot on. Why on God’s green earth should BT pay for the trains? A) scotrail could/should be able to run an extra service, at a cost and make money. If not B) The SPFL should support fans and subsidise costs to help as many get to the games as possible

@btsport why are you employing Rangers hater Hartson to pass comment on Rangers,no Rangers fan gives a flying **** what he thinks

@BTCare Contacted this morning and everything sorted - at last. 4K UHD reinstated at price I was promised when upgraded to Ultrafast BB. Happy with this but not with the time and effort spent to get this issue sorted.

@bt_uk @BTCare another day over, another broken promise by BT. Despite assurances I’d be contacted today, no phone call. Terrible customer service. Termination of phone, broadband and TV contract is the only option now. #BTdontcare

@BTCare so can someone at BT tell me why their own fault tracking is still faulty after showing same technical issues as a fault i had 2 months ago. #nothappywithbt

@wonderplatinum @BTCare Hi, Were you able to get help from the complaints team about this?

@BTCare @ppitstop27 Hi, Aside from the website the engineers post updates on Freephone 0800 169 0199 although you can speak with one on Freephone 0800 800 154 who can help.

@BTCare Of course you can fix it. That's what the ELC team was supposed to do. By supplier you mean your own monopoly, Overreach. What's their excuse this time?

@BTCare Yes, done all of which the website had asked. Reported it and and it says it will switch on the backup broadband until they fix it but still no working WiFi. Can you confirm Glasgow is having problems? If so I can wait it out but no need to pretend all is well if it's not

@BTCare That doesn't show any faults but if you check down detector online it shows people in Glasgow and other parts of Britain having a outage...

@BTCare After 46 mins they answered. Unbelievable service levels. And clearly an on going issue. BT are now known for poor customer service. With so many service providers this needs to addressed before you lose more customers

@BTCare been a customer for over 30 years. Spent 30 mins last night and 35 mins tonight ringing your customer service number. No response. Just looking so see what deal you can offer to keep me as a customer. I guess you don’t value your customers

@BTCare You should really train your staff better then. I pointed that out to your customer service advisor and was told that even though it’s a different line there is a joined up database for every address that would inform @virginmedia that you were currently providing service.

@btsportfootball @btsport Kenny is awful pale there he’s badly needing a sunbed

@bt_uk @garypoulton I supported bt for years now and now they supporting sum one else I have to pay more to watch what my money all ready paid 4 bad show catch it on utube morra 4 free

Why is it so hyped up for British boxers to go to America but the Americans never headline the UK 🤔 genuine question. #FurySchwarz @btsport

@JamieMoore777 looks like a bouncer who tells you 'not tonight' and you walk away knowing full well not to challenge him. Even if your sober as ****. #btsport #boxing #WarringtonGalahad

Hearn and Sky have put on some terrible PPV shows, ITV putting Eubank jr on it was shocking too, but @btsport charging £20 for the Fury fight at 3am UK time when it's on ESPN in America, with that under card is an absolute joke

Hearn and Sky have put on some terrible PPV shows, ITV putting Eubank jr on it was shocking too, but @btsport charging £20 for the Fury fight at 3am UK time when it's on ESPN in America, with that under card is absolutely shocking

@EugeneRMiller @trboxing @Tyson_Fury @btsport @MinnieLarry It’s 5 bucks, you can cancel right after lol

@TheBBadWolf @btsport Points win would be poor in my eyes!

**** @btsport and @ufc if it goes to PPV. People in the U.K. will never pay for it and stream it illegally #fact #ufc

@BTSportBoxing @btsport I pay enough for your shit service, think Ill find a stream for free.

Right im of to bed and @btsport can stick the boxing up their arse because im not paying £20 for that dog shit while i can watch the exhibition for free in the morning. Night all