BT (British Telecom)

BT (British Telecom) Outage Report in Horsham, West Sussex, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Horsham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Horsham, West Sussex, England 08/29/2025 00:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. E-mail (13%)

    E-mail (13%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Phone (10%)

    Phone (10%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Horsham, West Sussex, England

The most recent BT (British Telecom) outage reports came from the following cities: Crawley, Maidenbower, Redhill, Guildford, Godalming, Bramley, Horsham, Cranleigh, Dorking, Hassocks and Pulborough.

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City Problem Type Report Time
United KingdomCrawley Internet
United KingdomMaidenbower Internet
United KingdomRedhill Internet
United KingdomGuildford Internet
United KingdomCrawley Internet
United KingdomMaidenbower Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Horsham, England

Latest outage, problems and issue reports in Horsham and nearby locations:

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

  • bigstaxjac Jacqui Woodley (@bigstaxjac) reported from Burgess Hill, England

    @DavidGArnold @bt_uk Goodness! 👏 What a palaver tho! We've been in your position and feel your pain. We left BT in a uff many years ago, cause they were pants, vowed never to return (you could add that to the end of your play)! They're all sneaky buggers to be honest. WE WANT THE WHOLE BANANA!!🍌

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

  • frostefroste Patrick Frost (@frostefroste) reported from Blindley Heath, England

    @bt_uk - agreed a new contract on 21st November and yet weirdly come the next bill you ignore this and my charges. Past 14 day cooling off too. So basically your ripping me off - and btw your app is **** if your being ripped off

  • therealmyoumans Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • JackDogAiredale Jack-Dog (@JackDogAiredale) reported from Busbridge, England

    @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

  • SocialKinetic1 The Social Kinetic (@SocialKinetic1) reported from Ardingly, England

    Shocking service from @bt_uk who only appear to have one call out of many on their system. No TV working for 29 month

  • martinbamford Martin Bamford (@martinbamford) reported from Cranleigh, England

    @LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.

  • rosiekent_kent RKAsh (@rosiekent_kent) reported from Ashington, England

    @bt_uk had text saying BT email account compromised. Hours on chat and email account now not on main account. Please help urgently

  • Jaklloyd 𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 (@Jaklloyd) reported from Horsham, England

    Congrats @bt_uk - you really are spectacularly inept! I’ve played nicely, waited patiently and spent hours on your chat function trying to resolve an issue. You’ve even closed the complaint (after taking no action!) I now have to resort to this. #customerservice #epicfail #bt

  • ChrisElson11 Chris Elson (@ChrisElson11) reported from Guildford, England

    @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

  • BHAFC_smithy BHAFC smithy (@BHAFC_smithy) reported from Lindfield, England

    @bt_uk many people have this problem On my ps5 it says I’m on wofi Everything works exept the NAT type. An issue on ur end. Fix it

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

  • turvey84 Kevin84 (@turvey84) reported from Crawley, England

    @lorrainemking I quit @bt_uk for similar reasons a couple of years ago. It’s never what it says on the tin.

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • tazwoz200 Taz (@tazwoz200) reported from Burgess Hill, England

    @btsport app not working 😡😡😡

  • palmerova88 Alan Palmer (@palmerova88) reported from Salfords, England

    @chris_sutton73 Shocking behaviour from @RangersFC but then again, nothing surprises me. Shame @btsport don’t support their pundits! Everyone welcome, 🐮 💩

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

  • Charlieq68 Jack Russell Dad 😊 (@Charlieq68) reported from Haywards Heath, England

    @bt_uk My elderly parents are in YO10 5AD and haven’t been able to get on line since yesterday, trying to find out if there’s a problem in the area, can you help please?

  • LiamGreen2005 Liam Green (@LiamGreen2005) reported from Crawley, England

    Those commentators were ******* awful @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • CjsWorx Cjs Worx (@CjsWorx) reported

    So @bt_uk have cancelled yet another order 3 months after a house move still no tv Internet or phone and since an agent admitted they has mis sold me a package constant no shows then find out they lied about being able to make a complaint

  • Bhav_parekh Bhav Parekh (@Bhav_parekh) reported

    @bt_uk That’s understandable, shame Openreach or who ever else makes the decision can’t just fix the issue, they know what it is but won’t pay for it as it’s not a cheap fix, they pretty much said so when talking to us

  • musetta101 Emma Lou 🇺🇦💙💛 #IStandWithUkraine 🇺🇦 (@musetta101) reported

    @bt_uk I want to cancel my broadband contract. Two phone calls last month and the previous month, 30 mins each call. I've requested to switch to home essentials. Twice told it was done and each month still charged £42!! I'll go find a provider with better customer service!!! 😠😠😠

  • PaulGreenTPB Paul Green. (@PaulGreenTPB) reported

    @bt_uk Fault with net,call you get Bot,sends internal engineer. He can't fix it needs Openreach, promises to sort, text saying you have booked another Cube engineer. Try to call you, try to bypass Bot. Eventually get a call back, Openreach tomorrow. Utter waste of my day.

  • mhigg74 Woof woof😎 (@mhigg74) reported

    @bt_uk @Anth0nyThornton There's nothing on your website that states you cannot cancel ur contract but there will probably be a charge.

  • KeithFo19462930 Keith Forster (@KeithFo19462930) reported

    @bt_uk As I said I've been trying to call this number but get cut off due to signal difficulties...

  • rieru_m Ben (@rieru_m) reported

    @bt_uk Hi, I used a My BT code to order a PS5, but there was a problem with the payment and I had to cancel to switch cards. Now I can't use the code to re-order, so I'm out of luck. Any chance of help? Thanks!

  • Sjd_22 Sarah Jayne Davies (@Sjd_22) reported

    Dear @bt_uk My broadband & phone service with you started today which is great as otherwise, my day has been a disaster. Do you know of any cases of an #AlexaDot not working with your routers? My PC died, so I can not access my router but it is working. Thank you. Sarah

  • sadfrah afh (@sadfrah) reported

    @bt_uk I did not find the help I needed

  • TomHeslop4 Tom Heslop (@TomHeslop4) reported

    @bt_uk broadband is dropping every couple of minutes. Impossible to work. Had engineers several times in recent months. No solution provided. Can't access online chat thru website. Can you support here?