Is BT (British Telecom) having an outage in Cranleigh, Surrey, England?

@BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

@BTCare hi, please can I request a call at 4pm regarding my broadband that’s broken after a week. I would like to cancel my subscription and be refunded. I am very unhappy with the customer service I have received since moving in. Please DM for my number

Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

Is see Glenn Hoddle is talking rubbish again - what a poor pundit and awful commentary from @btsport yet again

@BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

@BTCare You didn’t really give us a better option tbh your customer service is appalling

@BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

@BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

@BTCare I’d rather just have it working than more broken promises

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

@BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

@btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

@bt_uk @BTCare The fibre broadband erratic for more than a week and the engineer visits and does nothing. Second time in less than 6 months and again shown how bad things can be with #BT #Awfulservice

Aaah it’s FA Cup day-I wonder how many times we will have to endure the @NewportCounty team costs £500k but the @ManCity team costs £500m crap. No doubt @btsport will have a panel full of rags too 🙏🏻

Never realised we’re on BTsport lol COYR!!! 🐏👏🏼👏🏼

Twitter folk please help. We have had no internet for about 3 weeks due to a fault with @OpenreachHelp and @BTCare they blame each other. Please retweet. #fixmyfault

@btsport There’s also being 3 down.

@btsport bad knees

@BTCare Well no, because of the 100s of times I have asked them to fix my awful Wi-fi that I pay full price for, they haven’t

Turned over to @btsport to watch QPR v Watford heard the voice of that clown @RobbieSavage8 and turned back over. The standard of punditry on @btsport sucks

@bobby_bridge Blame @btsport for that. We had tickets for the confirmed Sunday date which they then moved at the 11th hour. *********** to fans who bought tickets, booked hotels, trains etc. Very poor show @btsportrugby

Bayern 1-0 down after fifteen seconds at Augsburg, Goretzka (OG). Live now on @btsport ESPN.