Is BT (British Telecom) having an outage in Godalming, Surrey, England?

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

@BTCare hi, please can I request a call at 4pm regarding my broadband that’s broken after a week. I would like to cancel my subscription and be refunded. I am very unhappy with the customer service I have received since moving in. Please DM for my number

Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

Is see Glenn Hoddle is talking rubbish again - what a poor pundit and awful commentary from @btsport yet again

@BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

@BTCare You didn’t really give us a better option tbh your customer service is appalling

@BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

@BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

@BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

Hey @BTCare when someone makes a complaint that hasn’t been resolved do you really need to send this? Line was installed wrong, you told me I had to complain to openreach as you can’t do it for me even though you’re my service provider. Why would I tell someone else to use you?

@BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

@BTCare I’d rather just have it working than more broken promises

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

@BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

@btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

@BTCare apparently there is an outage on mobile which is going to take 24-48 hours to resolve. Totally unacceptable!!

@BTCare my broadband drops out every time it rains. Given that I live in England, this is a big problem. Please help!

@jamieson_alan @SkySports @btsport Never seen any that kind of chat

@BTCare 001125878520. Impersonating BT with a so called Problem on my line. Just hung up after questioning them

@CaroleInnes0 @stephencraigan @ScotlandSky @btsport Actually quite a stupid comment that

@BTCare I will take that chance. Your service has been shambolic and I don’t have the time to sort out your mess

@BTCare They’ve confirmed receipt of it so that’s down to them. There’s not really much point asking have they/have I. The request had been made and BT have not adhered to the timeframes set by the ICO.

@BTCare Sure someone will cancel it when I don’t pay bill

@Stefan34558766 @bt_uk To be fair, @SkyUK have good customer service. And are MUCH cheaper than @BTCare @bt_uk

@BTCare I cant so you better cancel the appointment and Broadband order. I had day off yesterday and can’t do another one because you decide to cancel appointment on a whim