Is BT (British Telecom) having an outage in Rochford, Essex, England?

@BTCare I have been given a complaint code and BT are coming back to me.

@btsport CRAP CRAP CRAP REF NEEDS TO BE SHOT COS 8 RIDER'S DONE SAME SHOULD BE EXCLUDED

@btsport CRAP CRAP CRAP

@BTCare Yes. And was told yesterday arrived. It didn’t. I still have no broadband a week later. Pls help

@BTCare Don’t worry, I’m with Sky and they’re just as bad.

@btsport Yes yes but we never went to put rider's at risk safety safety safety 1st always

@btsport Looking at weather radar very poor weather conditions in malilla

@BTCare hey guys. Is broadband down in Basildon? I’ll be expecting a refund.

@BTCare Why on earth is our broadband situation still not sorted out? It’s the worst it’s ever been. We got a text saying ‘we haven’t found a network problem’. Then tell me why nothing is loading at all!!! I work from home most days - I need broadband. THIS IS NOT GOOD ENOUGH

@BTCare I have no idea. But we’ve had this broadband for almost 12 months now and it’s never been this slow.

@BTCare Then I have no idea why I pay so much money for a poor service!

@BTCare No not last week have had it a few months. But I'm on my 3rd smart hub already. As I'm sure t you are aware there is a problem where the hub refuses dns and gets caught in reboot loop. I have dropped 4 times in 2 weeks so far. :(

@BTCare No, I’m not wasting my time sitting on hold. I pay for a service, I’m not getting a service, it’s not for me to sort the issue out.

@BTCare Have you got a number that you don’t have to sit on hold? Tried going to the complaints part of the website, even that takes forever to load. Quick to ask to for money, not so quick to offer a service.

@BTCare I didn’t have to speak to anyone to set the account up, I don’t have the time to be sat on hold. Please either sort out the subscription on the account listed or cancel the account.

@BTCare I don’t expect to have to phone someone when I’m paying for a service. It appears that you can’t cancel subscriptions through the website. Please cancel my account GB12154750

@BTCare They said open reach had a problem that needs manual fixing. Open reach was supposed to do work oct 8 so why was I not informed there was a problem until after I called on oct 15. Now I am without internet and tv! They said they will update me oct 22 then book an engineer to come

@BTCare If you're happy that your "correct levels" are shit then fine

@BTCare it was clear from the first tweet that explanation wasnt required and that a disgusted customer getting unjustifyable price hikes at the start of a contract was hoping for more than you read from the big book of vague excuses. You clearly have no desire to help at all

@BTCare No error messages of any kind...the connection just goes down.

@BTCare Local area has an issue (probably same as yesterday I’d guess) - not logged to me personally.

@BTCare Working again last night and first thing, now down again and problem tracker showing a outage again!! This is disappoining BT 🙁

@BTCare Hi Rita. We have been having problems with connection since we got BT broadband. We have made numerous calls over the years and we’re told to turn it off / on again, etc. We received a new Hub a couple of weeks ago and our bandwidth was increased last week...still not working!

@BTCare Tried to. Internet is still off. Phone crackle back and the BTTV box keeps closing down. Two weeks after it seemed fixed I'm now it seems I'm back at square one.

@BTCare intermittent BB again this morning, useless service, how do I report a fault #btbroadbandjunk

Hi @BTCare @bt_uk my broadband connection has gone down for the millionth time...that’s just this week...we have spent so much time on the phone to India we now have pen pals and have arranged house swaps...btw I pay a lot of money for this so I expect it to work...all the time!