Is BT (British Telecom) having an outage in Thundersley, Essex, England?

@BTCare I have been given a complaint code and BT are coming back to me.

@BTCare OMG BT are an absolute joke. Just rang them and told to press1 to speak to my case manager and they just cut me off twice. Should have known that was never gonna happen.

@revPACman @BTCare @Microsoft It’s exactly what I had. Have you been into settings? Our WiFi didn’t work this evening and it had slipped off our network again ... grrrr! Once I clicked back on it, it was OK.

@revPACman @BTCare I had the same for months. My son eventually did something and it works better now. It’s something to do with older technology. I just never knew when internet would come back. It seemed to help if I switched my mobile off though!

@btsport CRAP CRAP CRAP REF NEEDS TO BE SHOT COS 8 RIDER'S DONE SAME SHOULD BE EXCLUDED

@btsport CRAP CRAP CRAP

@BTCare How BT manage to run a successful business I will never know. Happy to take £70 a month from us and had intermittent service since June!

@BTCare No the manager was supposed to be giving me that today...was never gonna happen though was it. I rang and complained and was meant to be getting a call again today but 8pm still nothing!

@BTCare @bt_uk If BT ever tell you a manager will call you don’t expect it to happen. They will call your phone and hang up after 1or2 rings so the number is registered in your phone and say you didn’t answer!! Liars and terrible service.

@HarryFitz_ @ADayToHalestorm @CageWarriors @btsport @UFCFightPass Phenomenal customer service.

@BTCare Yes. And was told yesterday arrived. It didn’t. I still have no broadband a week later. Pls help

@btsport Yes yes but we never went to put rider's at risk safety safety safety 1st always

@btsport Looking at weather radar very poor weather conditions in malilla

@BTCare hey guys. Is broadband down in Basildon? I’ll be expecting a refund.

@BTCare Why on earth is our broadband situation still not sorted out? It’s the worst it’s ever been. We got a text saying ‘we haven’t found a network problem’. Then tell me why nothing is loading at all!!! I work from home most days - I need broadband. THIS IS NOT GOOD ENOUGH

@BTCare I have no idea. But we’ve had this broadband for almost 12 months now and it’s never been this slow.

@BTCare Then I have no idea why I pay so much money for a poor service!

@BTCare No not last week have had it a few months. But I'm on my 3rd smart hub already. As I'm sure t you are aware there is a problem where the hub refuses dns and gets caught in reboot loop. I have dropped 4 times in 2 weeks so far. :(

Some companies are so poor at customer service @BTCare

@BTCare Hi, cancelled BT Sport in March as i am on Virgin. Your staff call me, don’t speak most of the time & your live chat lady admits you have not cancelled correctly. Promised call back today 2-9, nothing. Very poor

@DaveThePepper @BTCare @bt_uk Sorry to be rI’m now trying to relax as I’ve already arranged for a sky service. Complaint on twitter about @bt pays off just a shame @Twitter can’t reinstate my original account with 900 followers

@DaveThePepper @BTCare @bt_uk Not to be rude, but are generally a unapologetic fucking moron with the I.Q. Of a particularly dumb beetle. I’ve explained the procedure clearly . Phone rang. I dialled 1471. I dialled 3. It connected me to by. What don’t you understand. Ask a friend.

@DaveThePepper @BTCare Look, i explained, @bt_uk just lied instead of doing what I asked I’m doing a YouTube vid showing they’re mcompetence from day 1 they’ve been awful and expensive

@BTCare Well I’m told, refelecting on your appalling service , eg refusing to help unless I provide my account number following lots of Id checks that sky are are a lot more competitive I’d like the name of the idiot that woke me please

@BTCare new BB supposed to be live today. Been down for hours now, read up and I see normal is just a few minutes between old and new provider so my confidence I’ll be up & running by midnight as you promise is low.

@BTCare I had the audacity to believe BT had finally fixed years of issues yet 2 weeks later I'm still dealing with flashing orange and no internet and a crackling line. #BT_UK

@BTCare Engineer came to my house. The internet is slower and does not load. !! I am watching a programme on ITV online that reloads every 2 minutes. 60 minutes programme will take 3 hours. This is just awful.

@BTCare Not quite what happened .... left hand not knowing what right hand is doing describes it best! Apparently the issue is to do with the new fibre ..... Open Reach are being very helpful.

@BTCare You don’t resolve problems, you create them

@btinfinity @BTCare @limehouse55 BT Infinity super slow not working again. Absolutely shocking service and equally shocking customer care as they don’t care ! Won’t admit problem in EH55 we’ve never had the promised download speed.

We asked. We also asked what compensation we could get. They ignored us. They also removed our access to FON, presumably so we couldn’t go online and bother them/tell everyone how monumentally awful @BTCare are. 11/12

@BTCare once again reorganised the installation, this time for 6th November and once again it was cancelled. So he called them again yesterday evening. They said the issue was that @Openreach didn’t know what kind of line they were putting in, and that 6/12

Installation had been cancelled. We rang to complain and reschedule. @BTCare said it was a problem with @OpenreachHelp and said they would ring to give us a new installation date. We gave them until Monday this week. They never rang. 3/12

@BTCare wonder if BT will ever acknowledge my email complaint follow up the numerous phone call or chats as problem still not resolved #terrible