BT (British Telecom) Outage in Thundersley, Essex, England

Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

@igoyougohugo9 @btsport Join the long queue everybody seems to be having problems

So @btsport take my money, send me a million emails about taking my money but can’t log in to watch the UFC tonight or find anyone to help me. Proper shit show.

Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.

@Ofcom might want to take a look at @bt_uk. Seems lots of people getting poor service and poor excuses right now. Charging people for a service they've promised but clearly don't have the infrastructure to provide.

@bt_uk infrastructure clearly not up to the job. Told two different times for fix yesterday, still not sorted. Now told Wednesday. Ongoing since Thursday. Moving goalposts on SLA. No good when you're self employed. Reliable broadband essential. Utterly useless.

@bt_uk Still terrible

@AdamPlom @btsport I can’t get through to them either... of you cancel the DD and don’t pay they just cancel ALL your services. I have WiFi with BT otherwise would do it.

@minxhoney @EE @bt_uk @MartinSLewis @EE love to give you the spill even in the shop, then when you get your first bill realise it’s a load of rubbish. Happened to me twice now. I will be leaving @ee when my contract is up now. Been a customer for about 20 years.

@btsport Hi,I am trying to freeze my £25 subscription but can’t reach anyone on the phone. My login details bring up my EE account which is free and I want to talk about my BT one. Help please!!

I only subscribe to @btsport to watch football so I may as well cancel my subscription and reconsider again in a few months.

Thank god @btsport have got @jjenas8 commentating tonight. Can’t stand anymore of Steve McMannaman. He talks so much shit. #FACup

@John_Hartford I remember watching the fight but I don't remember that and BTSport cancel swearing most of the time.

And the broadband goes down again........awesome stuff @bt_uk that’s double figures this year already. Shocking service as always........

@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx

@bt_uk so my internet goes down on NYE of all days and your ‘helpdesk’ is closed. what an absolute shambles!!

@btsport What’s the problem with bt sport 1 hd. Loads of people can’t get it. Sort it out.

@btsport stop creaming your jeans, the Scum have found their level, Frankfurt pathetically poor 👍🏻

@BTCare your broadband service is a joke. I've had days where my MBPS has been 0.37 then in the evening 12.08 MBPS then 2 hours later 2.58. As soon as I can I'm leaving this contract s it's certainly not what I signed up for.

@bt_uk My mother spoke with a BT operator at the time and was told that the date had been moved and there would not be an issue. She will be calling today, she has the name & date of who she spoke to. I would really like this to be sorted today as I am quite concerned over the loss

@virginmedia Worst ISP I've ever used. I could have walked my data packets to and from their relevant destinations quicker some days. Glad to be back with @bt_uk!

I'll be so glad when all the hoo's go back to flippin work, ever since they started working from home my @bt_uk broadband speeds have been crap, i keep having to use my monthly data allowance to tweet! 🤬🤬🤬 #btbroadband

@drkcarrutherst @EmilyYarrow1 @bt_uk Blocking some will be better than none! Only other solution is I move in and screen their calls like some sort of scary gatekeeper! They’ve had half a dozen this week alone trying to scam them! Makes my blood boil

@Lazy_sunbather_ @BTCare @BTGroup Sorry to hear this Andy 😓 A lot of firms are being really **** at the moment 😡

@Emerald_JEgg @EmilyYarrow1 @bt_uk It's a real plague. Unfortunately too many still get through the blocking service.

@nowtvhelp @bt_uk I am unable to stream NowTV on my BT youview box. I have it as a subscription but everything freezes and buffers. Can I get some assistance as to if either of you are facing an issue with the nowtv app

How can I change my WiFi from limited to full this is driving me crazy I don’t know wtf to do! **** you @bt_uk

@HollyOaks007 @CyfrinFox @bt_uk Mines just gone down. In middle of warzone lol

@bt_uk when are u lot at bt going to pull your finger out of your asses, 3yrs now these speeds are up and down massively. It's a piss take charge me for 55mbs superfast fibre. Looks like it 30mbs app even saying from bt is the issue. Sort your **** out or pay me bac money