BT (British Telecom) Outage Report in Thundersley, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thundersley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thundersley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 31: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (16%)
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Phone (10%)
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Total Blackout (6%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Thundersley, Essex, England
The most recent BT (British Telecom) outage reports came from the following cities: Canvey Island, Chelmsford, Rochford, Brentwood, South Benfleet, Rochester, Basildon, Grays, Maldon, Wickford, Southend-on-Sea, Latchingdon and Snoreham, Billericay, Gravesend and Rayleigh.
| City | Problem Type | Report Time |
|---|---|---|
 Canvey Island |
Internet | |
| Chelmsford |
||
| Rochford |
Phone | |
| Brentwood |
Internet | |
| Chelmsford |
Internet | |
| South Benfleet |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Thundersley, England
Latest outage, problems and issue reports in Thundersley and nearby locations:
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Matt Brown
(@Mattpsychol) reported
from
Bicknacre, England
Can anyone at @bt_uk help?!? My parents in 70s have been waiting for phone line & broadband to be installed - order place on 4th July. They’re completed without internet or phone with v poor mobile signal. They rely on internet and in current Covid climate it’s distressing them!
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
@Ofcom might want to take a look at @bt_uk. Seems lots of people getting poor service and poor excuses right now. Charging people for a service they've promised but clearly don't have the infrastructure to provide.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
@bt_uk infrastructure clearly not up to the job. Told two different times for fix yesterday, still not sorted. Now told Wednesday. Ongoing since Thursday. Moving goalposts on SLA. No good when you're self employed. Reliable broadband essential. Utterly useless.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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Richard Burgess
(@Cover4Caravans) reported
from
Southend-on-Sea, England
@wellhousecamper @BTCare VOIP is the way to go. Avoids their tragic service.
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Keren Harrison ⚽️
(@KerenOrient) reported
from
Brentwood, England
@bt_uk Just upgraded to Smart Hub 2. After logging out of website and back in its managed to get back into the stream now but having wanted to watch a 90 mins football match pretty peeved that we missed most of 2nd half due to poor broadband 🤯 and we lost 🤬
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Keith Flanagan
(@Flanners999) reported
from
Thundersley, England
@BTCare @btsport 40+ minutes holding and on a call to BT just now, couldn’t resolve my issue so just cut me off. No callback! 😡
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Jon Stannard
(@JonStannard) reported
from
Southend-on-Sea, England
@premierleague serious questions need to be asked about the ref and VAR. If Pickford had broken VVD leg? No action? Still accountable for his actions, the offside is irrelevant. #Peterwalton @btsport
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La Coltelli ⭐️
(@LaMC1987) reported
from
Basildon, England
@bt_uk disgusted with the full fibre complete Wi-Fi service it’s been over 8 hours of no internet... to be fobbed off with we are aware and it will be fixed within “2hrs” I am now till waiting.... what am I paying for literally Zero fibre ZERO Wi-Fi?!?! Not impressed BT 😖
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stuart dew
(@stuart_dew) reported
from
Rochford, England
So @btsport take my money, send me a million emails about taking my money but can’t log in to watch the UFC tonight or find anyone to help me. Proper shit show.
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Marc Karbaron
(@Karbs1961) reported
from
Basildon, England
@bt_uk and to then spend 2 hours out of my day trying to ring you to corrrect your mistake. Can you Dm me please otherwise I shall be cancelling my direct debut and invoking my 14 day statutory right to cancel my contract 3/3
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Lily Smith
(@LilyMaeSmith_) reported
from
Chelmsford, England
@bt_uk disgusting service for new customers. My grandparents who are in their 70/80’s ordered newest bt tv product a few weeks back ahead of them moving house. Only to find bt turned up at old address despite being told of new address and now refusing to come round TIL tues
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stuart dew
(@stuart_dew) reported
from
Rochford, England
@igoyougohugo9 @btsport Join the long queue everybody seems to be having problems
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Marc Karbaron
(@Karbs1961) reported
from
Basildon, England
@bt_uk that this has been sorted. Just rang back a second time and after 1hr on hold the phone cut off. I am appalled at the disgusting service I have received having been a long term customer. I entered into a new contract with you I don’t expect bills for double the amount 2/3
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Ann Cardus
(@a4ann) reported
from
Brentwood, England
@bt_uk We're having to reboot router to get things working. Twice today. Yesterday evening there was an issue too and... It's too frequent and doesn't match with the WiFi guarantee
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La Coltelli ⭐️
(@LaMC1987) reported
from
Basildon, England
@bt_uk disgusted at the service been without no internet for nearly 10 hours and been fobbed off each time with it will be fixed within 2 hours really? Total Wi-Fi not impressed!!!! 🤯
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.
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Philjel
(@philjel1) reported
from
Basildon, England
@btsport would it be possible to do a pay per view or subscription service? Only want to watch the #GallagherPremFinal but don’t have BTSport.
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Brian O'Keefe
(@rider45) reported
from
Great Baddow, England
@K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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SMG | Wardie___
(@Wardie___) reported
Absolutely disgusting service from @bt_uk!! Been waiting for internet for over 4 and half weeks now in my new house and all I keep being told is “we’ll update you in X days” Terrible, can’t work and now loosing out on salary!! Should I try @SkyUK?
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Robin Phillips
(@_rob_p_) reported
@bt_uk It went off again and came back on a few mins later. Just received the 4G minihub thing. It’s pointless because it doesn’t have Ethernet. I’m not going to reconfigure my whole home network. If it had Ethernet I could just plug it into my router. No wonder people don’t use them
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Pool's Closed
(@BigDaddyDavee) reported
@bt_uk It may be worth reflecting on, as an organisation, why I may be the only person to report this significant risk/potential operational issue with BT, Lesley. The initial response from @virginmedia was way better and more helpful.
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Robin Phillips
(@_rob_p_) reported
@bt_uk Need to allow time for what? Before doing what? Waiting doesn’t resolve the issue that these minihubs are seemingly designed to discourage people from actually using them
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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EnRoute
(@EnRouteIT) reported
@bt_uk My Business broadband has been down for over a week now, every day I call I get told the engineer will be fixing this today, still waiting since 19th without any further explanation.
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James Webb
(@webbja77) reported
@bt_uk shocking company… phone up to reduce cost and end up paying more. Can’t wait to get out of contract and never use them again😡
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Always Skiing 🏆🥇
(@genesisTimM) reported
@tonyhannan @bt_uk Wen was the last time BT painted their boxes….answer is never, do they go round repairing them after a little ****** has tagged it, no they don’t, 3 complaints and they are having a full on meltdown,
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Caroline Jarrett
(@cjforms) reported
It's today's episode of "Is this AI feasible?", I've just registered a complaint with @bt_uk. An alarming email told me service will be cancelled in 48hrs. Turns out their robotic process automation is sending incorrect warnings. Feasible AI?: Nope. Waste of time.
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Cllr Lynn Riley
(@mustbecwaced) reported
@bt_uk I appreciate the difference in definition. In my case the issue is clearly a failure of internal systems @bt_uk rather than a physical fault. At some point I will be going very public about the extra risks to a cancer patient unable to access online consultations