BT (British Telecom)

BT (British Telecom) Outage Report in Chelmsford, Essex, England

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The latest reports from users having issues in Chelmsford come from postal codes CM1.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Chelmsford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Chelmsford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Chelmsford, Essex, England 12/12/2025 14:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Chelmsford, Essex, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wickford, Brentwood, Maldon, Rayleigh, Chelmsford, Basildon, Billericay and Braintree.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWickford Internet
United KingdomLondon Phone
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Chelmsford, England

Latest outage, problems and issue reports in Chelmsford and nearby locations:

  • CharlotteHuzzey essexgingerbread (@CharlotteHuzzey) reported from Basildon, England

    @bt_uk I am trying to cancel my service but have been waiting for an hour to be connected. Please help. Thanks

  • COLFESeconomics COLFESeconomics (@COLFESeconomics) reported from London, England

    @BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

  • howiesway Darren (@howiesway) reported from Chelmsford, England

    @BTCare I have received calls 2 days in a row claiming my PC has a malware issue. I have hung up on both calls, I am assuming this is a scam. This seems to be on the increase.

  • MarionPettet Marion Pettet 💙 (@MarionPettet) reported from Kelvedon Hatch, England

    When you're supposed to get compensation for a missed appointment or service why do we have to "claim" it & why is the "claim" window time limited? Perhaps @bt_uk can explain, especially as they boast about it.

  • DannyDrury Daniel Drury (@DannyDrury) reported from Billericay, England

    @bt_uk internet been down all day today, not the first time either. Both Working from home and now both lost a days pay. Really not impressed

  • Huskymannia Alan Vincent (@Huskymannia) reported from London, England

    @England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

  • RetrogamesNow Roly's Arcade (@RetrogamesNow) reported from Brentwood, England

    @BTCare we are at our wits end with your customer service. You continually cancel our appointments as you say our service is fixed but it’s INTERMITTENT! And you have already admitted it’s a terrible service, and every weekend regular as clockwork you cancel our next engineer!

  • Enge21 Enge Gray (@Enge21) reported from Great Dunmow, England

    @londonirish ********? My @btsport box ******* died this afternoon so didn’t see it.

  • Bull_Diggy Bull Diggy #GSBOUT (@Bull_Diggy) reported from Chelmsford, England

    @bt_uk my internet is down, I’m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service 😡😡😡😡😡

  • Verscuse 🏳️‍🌈 James 🏳️‍🌈 (@Verscuse) reported from Chelmsford, England

    @KillerKoalaz @bt_uk Perhaps a device or person on your network is using it heavily at this point?

  • Verscuse 🏳️‍🌈 James 🏳️‍🌈 (@Verscuse) reported from Chelmsford, England

    @KillerKoalaz @bt_uk Hmm... There's various things you can try to see if it on your network or the actual connection

  • kateMorris102 Kate Morris (@kateMorris102) reported from London, England

    @bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?

  • Therockstar111 Rowan Richards (@Therockstar111) reported from Chelmsford, England

    @bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?

  • theessexsog Mike Miners (@theessexsog) reported from Billericay, England

    @bt_uk will complaint VOL013-599112566910 make me the unhappiest BT broadband customer ever or do I have to add all my other complaints to win?

  • jonesy23 lee jones (@jonesy23) reported from Chelmsford, England

    @bt_uk @BTCare Hi Team. I currently have the fibre 100 package (fibre to home) however I seem to experience severe performance issues when we have 2 laptops running in the apartment. Could you please contact / send a wii fii boaster possibly ?

  • Cover4Caravans Richard Burgess (@Cover4Caravans) reported from Billericay, England

    Why am I surprised? Online account with @btsport I can do anything other than cancel my account! At £36 a month we don’t think is good value but they make it so difficult to cancel. Shame the FCA don’t regulate them!

  • MarionPettet Marion Pettet 💙 (@MarionPettet) reported from Kelvedon Hatch, England

    Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.

  • Garyonline1 Gary dorrington (@Garyonline1) reported from Chipping Ongar, England

    @btsportfootball @btsport Anthony taylor if thats a penalty for PSG then the game is dead. Go and hang your head in shame

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ame031104 Malhar (@ame031104) reported

    @btsport showing some rugby league game instead of #LecceJuve 😤😤😤 I thought the Saturday 5pm blackout ends at 5.15

  • discworldjo Jo (@discworldjo) reported

    @bt_uk been promised a call back yesterday and then again today. Nothing. A communication company that doesn't communicate! Last time I called I was on the phone for 1hr 55mins. Still no broadband and no idea what's being done about it. Terrible experience BT.

  • mikelynchnickle Mike Lynch (@mikelynchnickle) reported

    @BTBroadbandOUT @BTCare @DowndetectorUK Raging against BT all day yesterday, no one turned up. Another go this morning and I got a reasonable chap on the phone and he realised it was a mess. We put the old router back on and it worked fine. Never go to BT. Ongoing for 4 weeks….

  • Leo19781561516 Leo197 (@Leo19781561516) reported

    @btsportfootball @btsport Where the f..k do yous get off having your one Lucy commentating have to watch match with volume down she’s terrible all together thinking of getting rid of bt!

  • Davewil7476 Dave Williams (@Davewil7476) reported

    @bt_uk who do I send a complaint too?

  • Urban_explorer5 Harrow (@Urban_explorer5) reported

    @virginmedia @bt_uk Just been on hold for 42 mins and then you "transfer me" then it gets cut off - worst service i have ever eperienced.

  • lovepeterlove Peter Love (@lovepeterlove) reported

    @bt_uk what is the actual problem pls?

  • DemiJGee Demi-Jade McGee✨ (@DemiJGee) reported

    @bt_uk I have ordered broadband and trying to change the DELIVERY address of the equipment, you’ve texted me saying to do this but it’s not working. Please can you amend?

  • ThomasP24519481 Thomas Price (@ThomasP24519481) reported

    @bt_uk Can you explain why a company with your pedigree and public awareness has partnered with the absolute worst kind of cold calling scum Money Expert (who frankly anyone can tell are shady AF as their name is a clear attempt to hijack the credibility of @moneysavingexp)?

  • Loopy83 Louise McElroy (@Loopy83) reported

    @bt_uk Assuming it's related to initial issue but @TalkTalk have no Internet and little to no 4g through @vodafone - tagging all to see where issue lies