Is BT (British Telecom) having an outage in Brentwood, Essex, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Brentwood, Essex, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Brentwood, Essex, England

September 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.62%)
  • Phone (17.67%)
  • E-mail (9.46%)
  • Wi-fi (5.99%)
  • Total Blackout (4.42%)
  • TV (2.84%)

BT (British Telecom) Outage Map Near Brentwood, Essex, England

BT (British Telecom) in Brentwood, Essex, England Comments

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BT (British Telecom) Issues Reports Near Brentwood, Essex, England

Latest outage, problems and issue reports in Brentwood, Essex, England and nearby locations:
  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    .@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • revmargaretf
    Margaret Fowler (@revmargaretf) reported from Billericay, England

    @revPACman @BTCare @Microsoft It’s exactly what I had. Have you been into settings? Our WiFi didn’t work this evening and it had slipped off our network again ... grrrr! Once I clicked back on it, it was OK.

  • revmargaretf
    Margaret Fowler (@revmargaretf) reported from Billericay, England

    @revPACman @BTCare I had the same for months. My son eventually did something and it works better now. It’s something to do with older technology. I just never knew when internet would come back. It seemed to help if I switched my mobile off though!

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport CRAP CRAP CRAP REF NEEDS TO BE SHOT COS 8 RIDER'S DONE SAME SHOULD BE EXCLUDED

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport CRAP CRAP CRAP

  • Tipz22
    Dawood Tipu 🌐 (@Tipz22) reported from East Ham, England

    @BTCare Why is it that my connection disconnects in the evening? Is the BT hub just so poorly designed that it can't be left on? I've told your guys on the phone about this issue and they keep linking me to the same help articles that don't do anything! It's ridiculous!

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • AndrewPSSP
    Andrew Piang 🚅 (@AndrewPSSP) reported from Bexleyheath, England

    @markb846 @DriverPotter @BTCare Sorry if this seems like a stupid question, but who does the Twitter account care for?

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • JoIngate
    Jo Ingate (@JoIngate) reported from Great Baddow, England

    @BTCare Yes. And was told yesterday arrived. It didn’t. I still have no broadband a week later. Pls help

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport Yes yes but we never went to put rider's at risk safety safety safety 1st always

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport Looking at weather radar very poor weather conditions in malilla

  • TristanEarl
    Tristan Earl (@TristanEarl) reported from Welling, England

    @BTCare I’ve just downloaded the BT TV app on the Amazon Firestick and it won’t let me log in. I keep getting a sorry - you’ve entered the wrong details (ZJ931) message. I’ve changed my password online but it’s still not working. Help please.

  • nick_orrell
    Nick Orrell (@nick_orrell) reported from Basildon, England

    @BTCare hey guys. Is broadband down in Basildon? I’ll be expecting a refund.

  • nathanncollins
    nathancollins (@nathanncollins) reported from Chelmsford, England

    @BTCare Why on earth is our broadband situation still not sorted out? It’s the worst it’s ever been. We got a text saying ‘we haven’t found a network problem’. Then tell me why nothing is loading at all!!! I work from home most days - I need broadband. THIS IS NOT GOOD ENOUGH

  • nathanncollins
    nathancollins (@nathanncollins) reported from Chelmsford, England

    @BTCare I have no idea. But we’ve had this broadband for almost 12 months now and it’s never been this slow.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • danilo_brg
    danilo (@danilo_brg) reported from London, England

    @bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

  • debsknig
    Debbie Knight (@debsknig) reported from Chelmsford, England

    @BTCare Then I have no idea why I pay so much money for a poor service!

  • c_cantore
    Cristiano Cantore (@c_cantore) reported from London, England

    @BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

  • Darkestfrost
    James bartlett (@Darkestfrost) reported from Chelmsford, England

    @BTCare No not last week have had it a few months. But I'm on my 3rd smart hub already. As I'm sure t you are aware there is a problem where the hub refuses dns and gets caught in reboot loop. I have dropped 4 times in 2 weeks so far. :(

  • Lucanesque
    That chap (@Lucanesque) reported from London, England

    @julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

  • Aaron1OS
    Aaron Os (@Aaron1OS) reported from London, England

    @bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

  • LimehouseDan
    London Dan (@LimehouseDan) reported from London, England

    @BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

  • COS__73
    CiaránwithaC (@COS__73) reported from London, England

    @BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

  • nstweets97
    Nikhil (@nstweets97) reported from London, England

    WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

  • carlbob
    carlbob (@carlbob) reported from London, England

    @BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

  • Abadesi
    Abadesi (@Abadesi) reported from London, England

    Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

  • T_Rendell
    Tom Rendell (@T_Rendell) reported from London, England

    @BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

  • Janebcd
    Jane Doy MBPsS (@Janebcd) reported from London, England

    @BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    So our internet has gone down again for the second time and @BTCare think it’s accept to happen up to 5 times daily? I think we’ll be moving

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Well it has never happened with you before this last few weeks, and had never happened when I was with Talk Talk or Sky?

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Doesn’t make a lot of difference and it’s just gone down for the second time today

  • smellmycheese
    Jenny (@smellmycheese) reported from London, England

    @BTCare hi, I've had a text confirming I've set up online billing, which is odd since I don't have an BT account! The link in the text to report it doesn't work. Can someone please look into this?

  • Martaaaaaay
    MJ (@Martaaaaaay) reported from London, England

    @btsport what the fuck is Glen Hoddle talking about?!?! Why is he even commentating, he’s awful!! #ChampionsLeaugeFinal #RealLiverpool #RealmadridvsLiverpool #UefaChampionsLeague

  • TuckerOli
    Oli Tucker (@TuckerOli) reported from London, England

    About the worst bit of keeping I’ve seen in any final. #ChampionsLeagueFinal2018 @btsport gutted for @LFC and @MoSalah

  • Timbo34Gary
    Gary (@Timbo34Gary) reported from London, England

    @mickquinn1089 @btsport @WWE Seriously Micky u been on the sauce or what Ramos never landed on he’s left arm ffs

  • PSELawson
    Paul Lawson (@PSELawson) reported from London, England

    As of the @btsport commentary wasn’t bad enough, we now have to listen to Glen Hoddle cream himself over Lallana for the next hour #UCLfinal

  • henryitdean
    Zaddy SlurpJuice (@henryitdean) reported from London, England

    @BTCare I just paid £17.99 for 5 days of BT WiFi and it is TERRIBLE. So much worse than tethering to my phone with 1 bar of 3G. I would like a refund please

  • CoastAndrew
    Coast Andrew (@CoastAndrew) reported from London, England

    .@btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming,#Btsport!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • mickmartin_bow
    Mick Martin (@mickmartin_bow) reported

    @BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

  • WilliamNB
    William (@WilliamNB) reported

    @BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???

  • walrus_gaming18
    Walrus-Chan (@walrus_gaming18) reported

    @BTCare hi, I’m having issues setting up my router, everything is plugged in and out start date for internet was 2 days ago but it’s still flashing purple how do I fix this

  • richellis15
    rich ellis (@richellis15) reported

    @btsport Is there a way you can help me log in to my bt sport account? I’ve got a new phone & it’s locked me out of the app

  • MLillie84
    Mark Lillie (@MLillie84) reported

    @BTCare The problem sorted itself out but it’s not very good being on hold for an hour to the number advised to call for faults, to then find out it’s the wrong dept and they can’t help me and the correct dept is closed. I thought FTTP support was 24/7?

  • garethgroberts
    Gareth Roberts (@garethgroberts) reported

    @BTCare Broadband speeds well below minimum guaranteed and tv box stuck in maintenance mode. Was on the phone for over 2 hours last night trying different resets, when one operator couldn’t fix i got passed to another to go through the whole rigmarole again. Just want to cancel.

  • 7_jackwebster
    Jack Webster 7⃣ (@7_jackwebster) reported

    @BTCare Yep! Multiple times since July. Had 5 engineers scheduled and then cancelled by BT on the morning and nothing has been fixed. Dreadful service. DO NOT GO WITH BT!!

  • GymGodders
    James (@GymGodders) reported

    @HSBC_UK I think the thing in common with customers having issues with your banking sites is BT Broadband. 2-3 twitter users have tried reporting with them. Can you lean on @BTCare and encourage them to resolve?

  • suebmuseum
    Susan Brownrigg (@suebmuseum) reported

    @BTCare Hi our phones and broadband are down @NortonPriory we have rebooted but no change. Is there an issue in the Halton area?

  • lacla1966
    Lesley (@lacla1966) reported from Cambuslang, Scotland

    @BTCare Contacted this morning and everything sorted - at last. 4K UHD reinstated at price I was promised when upgraded to Ultrafast BB. Happy with this but not with the time and effort spent to get this issue sorted.