Is BT (British Telecom) having an outage in Brentwood, Essex, England?

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

@revPACman @BTCare @Microsoft It’s exactly what I had. Have you been into settings? Our WiFi didn’t work this evening and it had slipped off our network again ... grrrr! Once I clicked back on it, it was OK.

@revPACman @BTCare I had the same for months. My son eventually did something and it works better now. It’s something to do with older technology. I just never knew when internet would come back. It seemed to help if I switched my mobile off though!

@btsport CRAP CRAP CRAP REF NEEDS TO BE SHOT COS 8 RIDER'S DONE SAME SHOULD BE EXCLUDED

@btsport CRAP CRAP CRAP

@BTCare Why is it that my connection disconnects in the evening? Is the BT hub just so poorly designed that it can't be left on? I've told your guys on the phone about this issue and they keep linking me to the same help articles that don't do anything! It's ridiculous!

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@markb846 @DriverPotter @BTCare Sorry if this seems like a stupid question, but who does the Twitter account care for?

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

@BTCare Yes. And was told yesterday arrived. It didn’t. I still have no broadband a week later. Pls help

@btsport Yes yes but we never went to put rider's at risk safety safety safety 1st always

@btsport Looking at weather radar very poor weather conditions in malilla

@BTCare I’ve just downloaded the BT TV app on the Amazon Firestick and it won’t let me log in. I keep getting a sorry - you’ve entered the wrong details (ZJ931) message. I’ve changed my password online but it’s still not working. Help please.

@BTCare hey guys. Is broadband down in Basildon? I’ll be expecting a refund.

@BTCare Why on earth is our broadband situation still not sorted out? It’s the worst it’s ever been. We got a text saying ‘we haven’t found a network problem’. Then tell me why nothing is loading at all!!! I work from home most days - I need broadband. THIS IS NOT GOOD ENOUGH

@BTCare I have no idea. But we’ve had this broadband for almost 12 months now and it’s never been this slow.

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare Then I have no idea why I pay so much money for a poor service!

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

@BTCare No not last week have had it a few months. But I'm on my 3rd smart hub already. As I'm sure t you are aware there is a problem where the hub refuses dns and gets caught in reboot loop. I have dropped 4 times in 2 weeks so far. :(

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

@bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

@BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

@BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

@BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

@BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

@BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

@BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

@BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

So our internet has gone down again for the second time and @BTCare think it’s accept to happen up to 5 times daily? I think we’ll be moving

@BTCare Well it has never happened with you before this last few weeks, and had never happened when I was with Talk Talk or Sky?

@BTCare Doesn’t make a lot of difference and it’s just gone down for the second time today

@BTCare hi, I've had a text confirming I've set up online billing, which is odd since I don't have an BT account! The link in the text to report it doesn't work. Can someone please look into this?

@btsport what the fuck is Glen Hoddle talking about?!?! Why is he even commentating, he’s awful!! #ChampionsLeaugeFinal #RealLiverpool #RealmadridvsLiverpool #UefaChampionsLeague

About the worst bit of keeping I’ve seen in any final. #ChampionsLeagueFinal2018 @btsport gutted for @LFC and @MoSalah

@mickquinn1089 @btsport @WWE Seriously Micky u been on the sauce or what Ramos never landed on he’s left arm ffs

As of the @btsport commentary wasn’t bad enough, we now have to listen to Glen Hoddle cream himself over Lallana for the next hour #UCLfinal

@BTCare I just paid £17.99 for 5 days of BT WiFi and it is TERRIBLE. So much worse than tethering to my phone with 1 bar of 3G. I would like a refund please

.@btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming,#Btsport!

@BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

@BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???

@BTCare hi, I’m having issues setting up my router, everything is plugged in and out start date for internet was 2 days ago but it’s still flashing purple how do I fix this

@btsport Is there a way you can help me log in to my bt sport account? I’ve got a new phone & it’s locked me out of the app

@BTCare The problem sorted itself out but it’s not very good being on hold for an hour to the number advised to call for faults, to then find out it’s the wrong dept and they can’t help me and the correct dept is closed. I thought FTTP support was 24/7?

@BTCare Broadband speeds well below minimum guaranteed and tv box stuck in maintenance mode. Was on the phone for over 2 hours last night trying different resets, when one operator couldn’t fix i got passed to another to go through the whole rigmarole again. Just want to cancel.

@BTCare Yep! Multiple times since July. Had 5 engineers scheduled and then cancelled by BT on the morning and nothing has been fixed. Dreadful service. DO NOT GO WITH BT!!

@HSBC_UK I think the thing in common with customers having issues with your banking sites is BT Broadband. 2-3 twitter users have tried reporting with them. Can you lean on @BTCare and encourage them to resolve?

@BTCare Hi our phones and broadband are down @NortonPriory we have rebooted but no change. Is there an issue in the Halton area?

@BTCare Contacted this morning and everything sorted - at last. 4K UHD reinstated at price I was promised when upgraded to Ultrafast BB. Happy with this but not with the time and effort spent to get this issue sorted.