BT (British Telecom) Outage Report in Brentwood, Essex, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Brentwood, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Brentwood, England
The most recent BT (British Telecom) outage reports came from the following cities: Newham, Grays, Chelmsford, Billericay, Romford, Loughton, Ilford, Buckhurst Hill, South Ockendon, Dagenham, Harlow, Chigwell, Barking, and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 Newham
|
Wi-fi | 6 days ago |
|
Newham
|
Internet | 6 days ago |
|
Grays
|
Internet | 6 days ago |
|
Chelmsford
|
Phone | 7 days ago |
|
Billericay
|
Phone | 8 days ago |
|
Romford
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Brentwood, England
Latest outage, problems and issue reports in Brentwood and nearby locations:
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Matt Brown (@Mattpsychol) reported from Bicknacre, EnglandCan anyone at @bt_uk help?!? My parents in 70s have been waiting for phone line & broadband to be installed - order place on 4th July. They’re completed without internet or phone with v poor mobile signal. They rely on internet and in current Covid climate it’s distressing them!
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Marc Karbaron (@Karbs1961) reported from Basildon, England@bt_uk and to then spend 2 hours out of my day trying to ring you to corrrect your mistake. Can you Dm me please otherwise I shall be cancelling my direct debut and invoking my 14 day statutory right to cancel my contract 3/3
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La Coltelli ⭐️ (@LaMC1987) reported from Basildon, England@bt_uk disgusted at the service been without no internet for nearly 10 hours and been fobbed off each time with it will be fixed within 2 hours really? Total Wi-Fi not impressed!!!! 🤯
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Ian Maxwell (@IanMaxy94) reported from Billericay, England@bt_uk my BT Sport app on Xbox makes my TV go to a black screen whenever I load it, how do I fix this? I’ve tried uninstalling and reinstalling the app but hasn’t worked
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Andrew Raffan (@AndRaffan) reported from Eltham, England@bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?
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La Coltelli ⭐️ (@LaMC1987) reported from Basildon, England@bt_uk disgusted with the full fibre complete Wi-Fi service it’s been over 8 hours of no internet... to be fobbed off with we are aware and it will be fixed within “2hrs” I am now till waiting.... what am I paying for literally Zero fibre ZERO Wi-Fi?!?! Not impressed BT 😖
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Marc Karbaron (@Karbs1961) reported from Basildon, England@bt_uk that this has been sorted. Just rang back a second time and after 1hr on hold the phone cut off. I am appalled at the disgusting service I have received having been a long term customer. I entered into a new contract with you I don’t expect bills for double the amount 2/3
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Dr. Kelechi Anyikude (@KelechiAFC) reported from East Ham, England@ayoalabi99 @btsport Very poor. The lack of awareness is shocking tbh.
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Keren Harrison ⚽️ (@KerenOrient) reported from Brentwood, England@bt_uk Just upgraded to Smart Hub 2. After logging out of website and back in its managed to get back into the stream now but having wanted to watch a 90 mins football match pretty peeved that we missed most of 2nd half due to poor broadband 🤯 and we lost 🤬
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ken (@uk12345) reported from Romford, England@bt_uk I'm not new customer been with you for years I just had a new box about 3 weeks ago cos I was having problems with my old 4K box
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Toby (@7Ten) reported from Ilford, England@bt_uk I've never seen a promotional tweet backfire so badly. Every single reply is negative, slating BT
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Philjel (@philjel1) reported from Basildon, England@btsport would it be possible to do a pay per view or subscription service? Only want to watch the #GallagherPremFinal but don’t have BTSport.
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ken (@uk12345) reported from Romford, England@bt_uk You don't care make changes next year and go to another provider the provider I should have stayed with for when I was with him for 10 old years and I've had no problems at all
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Brian O'Keefe (@rider45) reported from Great Baddow, England@K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.
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Michael Webb (@Spiderwebby2904) reported from Romford, EnglandFeel so bad for @takanakagami30 so unlucky after such a great weekend. The future is looking bright tho. #BTSport #MotoGP
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ken (@uk12345) reported from Romford, England@bt_uk So it's not my problem your problem at your problem at your end .
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Julie Winchy Winch (@juliewinch) reported from Bexleyheath, England@bt_uk why has my broadband been so bad for 3 days now !!
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Colin Johnson (@CGJ1973) reported from Chipping Ongar, England@bt_uk hi, my BT Sport service has been switched off despite me paying until 18th September. Can this be switched back on please?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tina Homewood (@tinahomewood) reported@bt_uk hello I have been waiting for a call back from a specific advisor since 8:30 and have leave for an appointment soon, I have been promised numerous callbacks from bt before but they don’t call, can u help with this? Tina
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michael wilson (@willyboobs) reported@bt_uk We know the eastern block are rascists….never going to change thy views …
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Bazil Boyle (@bazil_boyle) reported@bt_uk why can’t you connect my internet already?! Had an engineer booked for Tuesday and they didn’t show up. Called to work out the problem and the next slot is another week away! I’ve had nothing but problems since July when I signed up and I still don’t have internet…
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Peter Harrison (@PeteHarrison90) reported@bt_uk I've tried to change my DD details again but itsnstill not working. Anyone able to phone me please
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Steve Lawrence (@SteveLawrence_) reported@btbusinesscare @BTBusiness 'Yes, please contact 0800 800 152, they are the team who can cancel the services.' Guess I'll have to call the 'BT Dedicated Cancellation Team"? 5 hours hanging on the telephone?
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sarah (@sarah_church) reported@bt_uk hi, my internet strength has been getting progressively worse. Had an issue a few months ago, you were going to send an engineer but then I was told it had been fixed. Wi-fi currently not strong enough to stream TV or do zoom calls. I’m the sole user. Can someone help?
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Julia Arthur (@Juliaarthur8) reported@SteveLawrence_ @btbusinesscare Been there, had to change back to Sky.. the bills were growing as the service diminished..
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emily (@RobinsonEmily) reported@bt_uk @Nocternos I’m having the same problem. Parcel force, say they have never had it!
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Giovanna Maya (@giovannamayaa) reported@bt_uk Hi, I don’t have a landline number to check. The blue light is on, I’ve checked the cables and reset the hub but my laptop is trying to connect. I’m using 4G on my phone as the wifi is not working on that, or my iPad
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Linda Pugh (@lindajanie_pugh) reported@bt_uk Well BT you surpassed yourselves this morning, call from engineer who had no idea my 95 yr old mum had a care line ! Lack of communication yet again, wake up, without us using your service you would be out of a job!!