BT (British Telecom) Outage Report in South Ockendon, Borough of Thurrock, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 17: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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E-mail (12%)
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Phone (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Romford, Ilford, Rochester, Thamesmead, Chatham, Newham, Loughton, Charlton, Orpington, Dartford, Barking, Upminster, Blackheath and East Ham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
@bt_uk @ninabake2 No, BT, it's you who's having the problems with Nina's account. Stop passing the blame on to her
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KP 🇺🇸
(@kylepont) reported
from
Ilford, England
Hi @BT_uk I’d just like you to know your customer care staff are as useful as a chocolate teapot. Set up broadband over the phone, gave direct debit setup information, they didn’t set up the direct debit and I got cut off a month later. Called you, fixed it, got told direct debit
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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Daniel Shade
(@shade306) reported
from
Bromley, England
Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻
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DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
@bt_uk Despite being told at 1pm that problem is sorted, broadband goes down again at 8pm. Text service says incoming line is fine so it must be our router, but your online fault checker says there is still a problem. Told to ring back tomorrow at 8am. Not good enuf, sort it out !!!
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DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
Our broadband has been on/off daily since 16/12 but despite being given a fix date of 06/01 at 1pm this has now passed and the fault checker now says you are unable to give a new date. Can you give update confirm what compensation we are entitled to and how we claim it. @.bt_uk
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@fiftyminus2 @Tobyamori2011 I had a similar problem with my elderly Dad’s phone. I had to take to Twitter. To be fair @BTCare we’re very helpful.
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Keren Harrison ⚽️💙
(@KerenOrient) reported
from
Brentwood, England
@bt_uk Not still not working properly 😢
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Sarah Coburn
(@sarahcoburn) reported
from
Hartley, England
@bt_uk I need help with a bt connect email password for my poorly mum I have power of attorney where do I go for help
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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steve platt
(@plattste) reported
from
Ilford, England
@BTCare If anyone is thinking of going to BT don’t.They forced my mum onto digital and no end of issues since,she is a 78 old vulnerable lady and has not had a phone working since sat night numerous calls to BT & just had a txt saying taking longer than expected.
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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The Power 1962
(@jlarkin123) reported
from
Wickford, England
******* BT pundits are so Poor/biased it’s unreal - thankfully don’t pay for this **** on a regular basis @btsport
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Kelly🐧🤘🌻🌱🏴 🇬🇧
(@purplepenguin81) reported
from
Romford, England
Why is it that sports channels advertise motor sports by showing the crashes but don't advertise football by showing the broken legs? @SkySports @btsport #F1
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Louise Lfc
(@loulou009) reported
from
Rochester, England
@bt_uk hi, is there a problem with the bt sport app? Everytime I want to watch a sport channel is just goes back to the home page
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Eakan Gopalakrishnan
(@eakangk) reported
from
Sutton at Hone, England
@bt_uk Your Eiva agent is painfully slow! I am forced to call you. I will call you tomorrow. My Mrs now has to wear a filling in her tooth that she has to replace regularly. She can never bite an apple again.
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Cat Fitzmaurice
(@cat_la) reported
from
Bromley, England
@bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Walesguy2) reported
@ivinsp @FutureDarren @btbusinesscare You’re a star!! Thank you. Spoken to Ankul, Rushsli, Snehit, Sreya, Muskan just this week. Not one had bothered to move this forward or get back to me. Awful.
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Mark
(@Walesguy2) reported
@FutureDarren @btbusinesscare I mean the “help centre” in India is absolutely dreadful. Mind boggling incompetence and quite happy to lie to customers. I don’t know why @Ofcom don’t do anything!!!
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Darren the new me.💜❤💙💚🧡🙏
(@FutureDarren) reported
@Walesguy2 @btbusinesscare BT as Multi National Conglomerate should be held accountable for so many faults and errors,…..but yet, here they still are!
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Mark
(@Walesguy2) reported
@ccshoreditch @btbusinesscare In over 20 years of running businesses @BTBusiness is the worst company I’ve ever come across. No comprehension of the havoc they cause. They take responsibility for nothing. Just don’t care.
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Mark
(@Walesguy2) reported
Why didn’t Ankul from customer support keep his promise to contact me yesterday @btbusinesscare ? My business has been without a phone line or WiFi for seven days. We can’t operate. Business care? That’s a joke isn’t it. Dreadful.
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Rich Harris
(@RichCmiHarris) reported
@btbusinesscare how do I process a complaint please.
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ADHD Will 🇺🇦 #FBPE #BLM 🇺🇦
(@adhdiwill) reported
@btbusinesscare I think the problem is you say you want us to lock in a better deal, by renewing our contract, but you’re accidentally showing us the deals only available to new customers. Who am I supposed to complain to about this? Is it ofcom? Trading standards?
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Delna
(@Delna1234) reported
@jonesrachelann @btbusinesscare @Keir_Starmer Just occurred to me that I’ve heard of a number of people having problems with O2 and Virgin. All having difficulty with problems re getting through to call centres . O2 keep saying caller failed the security test until they threatened complaint
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Jim Morrison
(@jim_morrison123) reported
@jonesrachelann @btbusinesscare Hi Rachel Did you get it sorted? We are in the same boat. The sales are great but then the technical support in India is useless. We are on the 7th week and its still not working. I think I have made 40-50 calls in total and its still not working.
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Dave Goodhand
(@Dave_Goodhand) reported
@btbusinesscare Hi I work for a local council, I'm trying to help a customer with an address for some stables, BT say they need an address for a connection, but stables aren't something which Royal Mail would issue an address to, How does BT deal with these situations? Thanks