Is BT (British Telecom) having an outage in Swanley, Kent, England?

Lorraine Wells (@lolo_wells) reported 2 hours ago from Islington, England

@BTCare Is BT BB down in London EC1?? no BB here for about 20mins

Gazz Eighteen (@Gazz_18) reported 2 hours ago from London, England

@BTCare Any issues in the W1D London area with Broadband? No connection here?

Dawood Tipu 🌐 (@Tipz22) reported 4 days ago from East Ham, England

@BTCare My internet keeps going off. My router is f**ked. Y u no help?!

Lorraine King (@lorrainemking) reported 6 days ago from London, England

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

Lorraine King (@lorrainemking) reported 6 days ago from London, England

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

ricki kenny-hyde (@RickiKenny) reported 7 days ago from Camberwell, England

neymar has been shit @btsport #ChampionsLeague

Kristy Luxford (@KristySLuxford) reported 7 days ago from Camberwell, England

@btsport please stop using Mcmananman. He is awful.

ricki kenny-hyde (@RickiKenny) reported 7 days ago from Camberwell, England

neymar has beem awful dosent track back and cant handle a tough league. pathetic #ChampionsLeague @btsport

Lorraine King (@lorrainemking) reported 7 days ago from London, England

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

Alison Stammers (@AlisonStammers) reported 7 days ago from Bromley, England

@BTCare are there issues with your servers today? Can receive but not send email on iPhone & Outlook; works on webmail. Husband’s account the same.

(((RachelMoses))) (@Rachel_Moses_) reported 12 days ago from London, England

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

Carl Salisbury (@CarlosVanVegas) reported 13 days ago from Sutton at Hone, England

@BTCare my phone with BT uses EE as the carrier so does that mean you’ll support the new Apple watch4 as well?

Paul Smith (@bronzefish) reported 16 days ago from Bromley, England

@BTCare It’s the router, not the broadband that is the issue!

Paul Smith (@bronzefish) reported 16 days ago from Bromley, England

@BTCare No because I have to wait for the problem (home hub cycling between flashing orange and solid blue light) to reoccur so correct tests can be run! So I have to hope the problem occurs when your call centre is open. #NotAHappyCustomer #Fuming

Paul Smith (@bronzefish) reported 16 days ago from Bromley, England

@BTCare bad support. Last week told faulty home hub to be replaced. Phoned this morning to check on order, order cancelled! First told due to invalid test run, then told because I am out of contract! Which lie is the truth? Seriously thinking of leaving BT! #BadCustomerService

Dawood Tipu 🌐 (@Tipz22) reported 19 days ago from East Ham, England

@BTCare Why is it that my connection disconnects in the evening? Is the BT hub just so poorly designed that it can't be left on? I've told your guys on the phone about this issue and they keep linking me to the same help articles that don't do anything! It's ridiculous!

Will Harrison (@ThatNerdWill) reported 20 days ago from London, England

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

Joseph (@goulcher) reported 22 days ago from Poplar, England

@BTCare I think it's a billing issue. Can I DM you details to take a look? Im a new customer and haven't set up / don't know login details I'm afraid

Joseph (@goulcher) reported 22 days ago from Poplar, England

@BTCare my fibre has been disconnected whilst I've been on holiday and I'm struggling to get in touch (tried several phone numbers). Also don't have my phone number for the connection (who does these days?!) - can you urgently help?

Marko Srsan (@msrsan) reported 22 days ago from Hackney, England

@BTCare I did - but when I try to login, it tells me that the login does not work. Can we check somehow?

Ankit Saxena (@Ankit1910) reported 27 days ago from London, England

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

Rosie Bennett (@Rosie_Bennett_) reported one month ago from Croydon, England

@BTCare our hub is flashing purple and we have no internet - please help

BℒᎯℂᏦ ℕℐᎶℋᏆ (@AS_Northbank) reported one month ago from Stratford, England

Press make out like players can’t have a life, a player being out at 2am Thursday morning with a game on Monday, so what, @SkySportsPL & @btsport have us travelling home at stupid times of the week with work the next day, we just get on with it

Andrew Piang 🚅 (@AndrewPSSP) reported one month ago from Bexleyheath, England

@markb846 @DriverPotter @BTCare Sorry if this seems like a stupid question, but who does the Twitter account care for?

Gregory Taylor (@GregoryTaylor86) reported one month ago from Bromley, England

@1_TRG @BTCare Trying having virgin broadband just as bad at times ,

Brad Wharton (@MMABrad48) reported one month ago from Swanscombe, England

@HarryFitz_ @ADayToHalestorm @CageWarriors @btsport @UFCFightPass Phenomenal customer service.

kevin mitchell (@kevinmitchell50) reported one month ago from London, England

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

Dannii (@_littlewanders) reported one month ago from London, England

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

Darren Wallace (@Daz_Wallace) reported one month ago from Caterham, England

Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

Tristan Earl (@TristanEarl) reported one month ago from Welling, England

@BTCare I’ve just downloaded the BT TV app on the Amazon Firestick and it won’t let me log in. I keep getting a sorry - you’ve entered the wrong details (ZJ931) message. I’ve changed my password online but it’s still not working. Help please.

Peter Timberlake (@PeteTimbers) reported 2 months ago from London, England

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

Peter Timberlake (@PeteTimbers) reported 2 months ago from London, England

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

Sian Nelson (@SianIsSmiling) reported 2 months ago from London, England

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

Sian Nelson (@SianIsSmiling) reported 2 months ago from London, England

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

danilo (@danilo_brg) reported 2 months ago from London, England

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

Cristiano Cantore (@c_cantore) reported 2 months ago from London, England

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

Chrissie Lockyear (@Chrissie202) reported 2 months ago from Sevenoaks, England

@BTCare @BTGroup Hi - was just chasing up my new Hub which will hopefully address the fact that for the past 2 weeks my Infinity has been painfully slow. Got cut off during the call

That chap (@Lucanesque) reported 2 months ago from London, England

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

Aaron Os (@Aaron1OS) reported 2 months ago from London, England

@bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

London Dan (@LimehouseDan) reported 2 months ago from London, England

@BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

CiaránwithaC (@COS__73) reported 2 months ago from London, England

@BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

Nikhil (@nstweets97) reported 3 months ago from London, England

WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

carlbob (@carlbob) reported 3 months ago from London, England

@BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

CapitalEstateAgents (@capitalagents) reported 3 months ago from Bromley, England

@btbusinesscare @bt_uk @BT Yes but we have spent the last 24 hours getting nowhere. Our lines are off 0208-309-0888. Please help and not send to me a automated website.

CapitalEstateAgents (@capitalagents) reported 3 months ago from Bromley, England

@btbusinesscare we have been cut of for 24 hours due to your incompetent manager. And we came back to BT....sold the dream-delivered a nightmare. Help....@bt_uk @BT

Abadesi (@Abadesi) reported 3 months ago from London, England

Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

Tom Rendell (@T_Rendell) reported 3 months ago from London, England

@BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

Jane Doy MBPsS (@Janebcd) reported 3 months ago from London, England

@BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

Andrew Petterson (@pettaw) reported 3 months ago from London, England

@BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

Andrew Petterson (@pettaw) reported 3 months ago from London, England

@BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

Kris Hodge (@J3ddN3r0) reported 20 seconds ago

@BTCare @caymsortweeted @BTCare any news on the timescale of outage. Losing business like crazy! #unemployedifthiscontinues

Matt Gilbert-Warsop (@bobmanuk) reported a minute ago

@BTCare @OpenreachHelp 4 months waiting for you to organise a working phone line, it is STILL not working, Tried talking to BT staff and get hung up on. Im sick of the weekly promises just to get let down repeatedly

Jade Skilling (@jadeskilling_) reported 22 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 29 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported 34 minutes ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported 36 minutes ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

Renico Nameplates Ltd (@renico_ltd) reported 38 minutes ago

@BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse

Chris Chilton (@Chris181266) reported 39 minutes ago

@BTCare If this is any help these are the numbers they used to call me 01639676590 & 01639678450

Andy Johnson (@AndyJohnson9511) reported 39 minutes ago

@btbusinesscare Still not sure with my router location that a 4G signal would be picked up by the dongle. #rurallife #oldhouses

They Say to Tweet (@TheySayIHaveTo) reported 48 minutes ago

@BTCare Unbelievable. You send out price change notifications during summer holidays and expect us to sort out broadband/phones at time of year children change schools. For the sake of 10-days your customer 'care' team cannot show flexibility on my current contract.