BT (British Telecom) Outage in Swanley, Kent, England

@John_Hartford I remember watching the fight but I don't remember that and BTSport cancel swearing most of the time.

@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

@bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.

@bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.

@bt_uk Actually you can, you just won't because of company policy. Any ISP that actually gives a shit about being an ISP would've sorted everything out in at most 3 business days. Yours sincerely, "Jonah"

@bromleyfc @HarrogateTown @btsport Same old @btsportfootball never showing consideration towards the away fans. all televised league games have been away. absolute shambles once again. **** BT sports

@bt_uk Changed TV deal now getting emails about returning the equipment. Customer service no idea why. ‘Wait until the new deal kicks in and they’ll probably stop’

I remember when @bt_uk had the customer service mantra of Right first time. Seem a long time ago from recent experience.

@bt_uk fair play. Not a seamless switch (5 days without broadband) but friendly customer service when you had a wobble, text from engineer to say it’s sorted and a dollop of credit volunteered at the end. Not bad. Thank you to the nice people who look after your customers.

20 minutes in a queue for @bt_uk but as the clock strikes 9 they cut you off. Quality customer service........

@bt_uk As I have said it was not in my name, the person has left the country and I don't have any of the details. We have a box that is technically functional but as of now disconnected. It is technically a 5 second job for you to fix but because of nonsense policy I'm now disconnected

@bt_uk Trying to with your incredibly bad website offering as far as I can see no information on this exact issue and no phone number to deal with it. I am currently restricted to 4g on my phone because of this. Unable to just pay and keep using my connection by the looks of it

@MashStPaddy @btsport @BarrowAFC @bromleyfc Tv never cares about fans it's just it was never affecting us before .

Was getting charged extra for 3 months and now they’ve changed my login and I can’t get onto it until you email me @btsport

@truesricosta @Ossyref @StephMcMahon @WWEUniverse @btsport @btsportwwe @WWE @WWENetwork Sorry i misread this all - i thought the question said live on tv (misread the wwe network bit) and I agree with the last tweet. If anything i wish raw and sd could be on the wwe network quicker (but again tv license issues prevent this)

@btsport this is why you will never be as good as @SkySports when you continue to use biased commentators in your matches. #Keown and #Mcmanaman are appalling.

@bt_uk Working now thanks. App on phone, first time customer.

@bt_uk nobody has come back about my complaint that I submitted - guess another one is heading your way

What ********..... you now gotta shell out to Amazon for Premier league games yet @btsport are trying to sweeten the deal with WWE

@BTCare normal service resumed again the broadband goes down this 5minutes after I get an email asking me to upgrade to halo

Our @bt_uk broadband is down. They’ll fix it by Monday apparently. Kids spent the first 24 hours going through grief cycle (shock, disbelief, anger etc), then a resigned slump, and have now become manically busy and exuberant and I am desperate for them to get YouTube back.

@bt_uk great Customer Service from BT, resolved my issue quick and professional as always

So annoyed @bt_uk unprofessional and rude customer services and the scam you are running with the gift cards incentives for purchase of your packages. Gift cards never arrive and you do not want to deal with it even after official complaints are made. The worst customer service!

@NilWil1972 @bt_uk Bad move Nils 😕 Tell them you want Hub 5 back.... Halo is very unstable so my BT engineer mates tell me 🙄

@btsport customer service is the WORST on the planet #CustomerService #cancelled

@fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State

@bt_uk about to cancel my direct debit with you. Have not been able to use my service since the 8th and you keep giving me the run around. An engineer was due to attend today but has not I dont have the time to keep chasing u and taking time off work 2 be home 4 no reason!!

@SkyHelpTeam can you pls fix the problem with your #skybroadband service. In recent weeks, My wife and I have had to use 4g from our phones while in the house because the WiFi has not been working. I am now seriously considering @bt_uk

@CosPearlyTog @MattyBanksDRFC @btsport @WWEUK Hopefully but don’t forget that sky was the reason we couldn’t (legally) watch the network for months after it first launched.

.@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

@btsport so still ur crappy app refuses to work! Yesterday It kicked me out mid game and never came back. Tonight it either won’t cast to my TV or even open, I mean WTAF I am patting for this at the end of the day!!

@btsport your app doesn’t have the option to chrome cast the games, can you fix it please

**** u @btsport ur shitty app decides to die at 2-4 in the Chelsea game and now won’t restart or play anything!!

@bt_uk ruining mine & my recently widowed grandmothers lives. 6 weeks of threats, empty promises and demands of speaking to my dead grandfather. In shock about the lack of compassion &poor customer service. Threats to my grandmother of sending debt collectors, pls reply ASAP.

@bt_uk intermittent WiFi for 72 hours and the weather is fine. All neighbours effected too .. please can you advise any issues CR2 area 😫

So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.

Thank you @bt_uk, you're the business. Shaun, one of your agents took the time to help me to get one over on scammers/hackers who tried to get my information and internet details. Just simply turn off your WPS configuration and they can't get in! #CyberSecurity #onlinesafety

@davyshambles @CollegeGameDay @espnplayer @ESPNUK @btsport It’s on Fox and no service or channel over here has a deal with them (or Big XII) to show their games

@bmthcult @bt_uk It's terrible! Worse than Talk Talk and I'm paying more!!

@btsport did you seriously just leave a tennis match at match point!! Absolutely terrible

@jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

@kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

@bt_uk It was via wireless and wires connections, it appears to be okay today however, I pay for a service and have not received it!

Funny how now that my @bt_uk services are up and running, I’m getting calls and texts all the time from them asking if it’s all ok and can they close the complaint. When my services were out (for 4 weeks) I couldn’t get hold of them for love nor money! 🤔

@Lol_Yiddo @kevski07 @JackHumphreyKM @CollegeGameDay @espnplayer @ESPNUK @btsport Could be a bad day for the state of Texas

@elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.

@btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice

@btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not

@JackHumphreyKM @espnplayer @ESPNUK @btsport Need to slow that down ASAP

@bt_uk absolute shambles of a service. Sat on hold for 29mins to then be cut off because your call hours are from 8am-9pm. I called within that time. Broadband setup has been absolutely shocking from Openreach install, product delivery & now setup. Get me on DM or phone ASAP!

@bt_uk i done a retune and they are back but im not optimistic i fear next time i watch bbc or forces tv i will get the weak signal message and back come the black screens i will be very hacked off if it does it with the tyson fury fight

Here the football on @btsportfootball is shit but the adverts are brilliant 😂😂😂😂😂 @btsport @btsportscore

@btsport trying to bum up this #braga team ok the park is shit but come on !!!!

@btsport get Rob McLean to ****

@eddybr1991 @Donovag @BTVision @BBCiPlayer @bt_uk .thanks! Maybe I do. @bt_uk please help. I have no #BBC

@BTCare I am a new BT customer and my brodband services was meant to start on 14th feb. But its’s been 6 days and still I cannot access any broadband services yet. I regret now my decision to leave @virginmedia and join BT. Total Disappointment

@bt_uk That says there are no issues.

@bt_uk - Any chance of you fixing our landline / internet. We have reported the fault on 15.02.20 and it’s still not fixed. Your app and emails say different things both incorrect and live chat is hopeless. Trying to make a complaint impossible 😡😡😡

@btsportfootball watching BT Sport without HD pack. BT are definitely sending a bad picture to make us upgrade and spend more money. The picture never used to be this bad. Equipment is fine by the way. Will be cancelling after contract. #btsport #EuropaLeague