BT (British Telecom) outages and service status in Sutton at Hone, England

Problems in the last 24 hours in Sutton at Hone, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sutton at Hone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton at Hone, England

The most recent BT (British Telecom) outage reports came from the following cities: Dagenham, Sevenoaks, Rochester, Romford, Ilford, Waltham Forest, Poplar, Dartford, Newham, Gravesend, Grays, Swanley, Bexleyheath, Orpington, and Lewisham.

City	Problem Type	Report Time
Dagenham	Internet	2 days ago
Sevenoaks	Internet	3 days ago
Dagenham	Wi-fi	3 days ago
Rochester	Internet	3 days ago
Romford	Wi-fi	5 days ago
Romford	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Sutton at Hone, England

Latest outage, problems and issue reports in Sutton at Hone and nearby locations:

• 
  Amy Pearson (@amypearson2406) reported 2 minutes ago from Gravesend, England

  @bt_uk Hi we have had an issue with our broadband for the last hour and your phone line is closed. It won’t connect we have followed the steps online but nothing. Please advise..

• 
  Glo Thienel (@Glo_Thienel) reported 3 minutes ago from Gravesend, England

  Hi @bt_uk Please check DM need help on confirmation of new upgrade done on Sunday, not showing on account

• 
  Janet E Baldwin (@JanetEBaldwin) reported 4 minutes ago from Sutton at Hone, England

  @bt_uk I’m extremely concerned about my elderly, vulnerable father who has been without his home phone service for 48 hours. I reported the fault yeasterday morning & it’s still not working. I hope you can understand how worried I am, please help!

• 
  DaveB🇧🇼 (@DaveB_mcfc) reported 4 minutes ago from Longfield, England

  @bt_uk Despite being told at 1pm that problem is sorted, broadband goes down again at 8pm. Text service says incoming line is fine so it must be our router, but your online fault checker says there is still a problem. Told to ring back tomorrow at 8am. Not good enuf, sort it out !!!

• 
  Andrew Crowe (@AndrewCrowe11) reported 5 minutes ago from Kings Hill, England

  @bt_uk The phone number has been disconnected from the company. It has not been reconnected to my mother-in-law. This is now nearly a week without her phone number. She is 86 years old and lives on her own and is very vulnerable. If anything happens this is really down to you

• 
  Steve (@stevetom110) reported 7 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  Aaron Kleman (@kleman14) reported 9 minutes ago from Gravesend, England

  @btsport why is the sound not working on the espn channel?!

• 
  Alister FULTON (@baldybeardyguy) reported 14 minutes ago from Rochester, England

  Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

• 
  Danny Attle (@DanfromtheSouth) reported 19 minutes ago from Bromley, England

  @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

• 
  Paul Kellaway (@pkllwy) reported 27 minutes ago from Poplar, England

  @bt_uk It's just a shame that your customer service department isn't able to use commonsense and escalate to openreach for investigation when there was patently a problem reported

• 
  Mewes (@MewesRonnie) reported 31 minutes ago from Bexleyheath, England

  @Odds_Watch @btsportfootball @honigstein @btsport Slow and steady, but to be expected. I’m hoping for good thing but know it won’t happen overnight, he needs to be backed as well which will be even harder now. But think he has potential to do well.

• 
  Sean Kerrigan (@seankerrigan) reported 33 minutes ago from Ilford, England

  @norfolkbirdtour @bt_uk Surely Labour is far more expensive than a bit of cable .... so put cheap crap in and when it fails come back and do it again .... senseless

• 
  Dani (@DaniVegaNFL) reported 37 minutes ago from Sutton at Hone, England

  What a **** show. Dreadful night of boxing. When is Match of the day on? #boxing #lionsinthecamp #btsport

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 38 minutes ago from Bromley, England

  @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

• 
  Alister FULTON (@baldybeardyguy) reported 40 minutes ago from Rochester, England

  Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.

• 
  Dein Moore (@deingerous1) reported 41 minutes ago from Stratford, England

  @bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.

• 
  Eakan Gopalakrishnan (@eakangk) reported 43 minutes ago from Sutton at Hone, England

  @bt_uk Your Eiva agent is painfully slow! I am forced to call you. I will call you tomorrow. My Mrs now has to wear a filling in her tooth that she has to replace regularly. She can never bite an apple again.

• 
  Daniel Shade (@shade306) reported 45 minutes ago from Bromley, England

  Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻

• 
  KP 🇺🇸 (@kylepont) reported 47 minutes ago from Ilford, England

  Hi @BT_uk I’d just like you to know your customer care staff are as useful as a chocolate teapot. Set up broadband over the phone, gave direct debit setup information, they didn’t set up the direct debit and I got cut off a month later. Called you, fixed it, got told direct debit

• 
  Adam Pearce 💙 (@adampearceuk) reported 58 minutes ago from Longfield, England

  Anyone with @BTCare for tv? Is it any good? Can you still schedule record and all that jazz? @sky have DOUBLED my bill even though I am a 'Loyal Customer'

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul stagg (@Staggly) reported 2 minutes ago

  @bt_uk @stokeygurl it’s a massive issue they’ve caused know all about - i can’t see bills or sort my wifi out or even renew a contract - so i’m leaving as they have been rude and unhelpful

• 
  bakerbird  (@cakey12) reported 2 minutes ago

  @bt_uk been trying for 3 days now see my bill. Please don’t tell me you are not aware of any problems. How about telling me how this can be resolved. You emailed to say bill is available ……. All I get is 3 dancing dots !!!!!

• 
  Vicky Johnson (@VicJohnson04) reported 3 minutes ago

  @skytv £39.95 (installation fee!) to send out a new sky box when I’m already a very loyal customer. Daylight bloody robbery @bt_uk I think you’ve e got yourself a new customer

• 
  Brian McBride (@brian_mcbride1) reported 8 minutes ago

  @bt_uk Today I have with the help of Abdi in BT Stockport, finally resolved the issue. Took a little time but was aware of the known problem and should be recognised for her determination in getting sorted. Allison Kirby take note & dont hack loyal long standing customers off.

• 
  Mark Haynes (@IQuitMuskspace) reported 9 minutes ago

  @bt_uk Why bother??? You only close them when you don't know how to fix the problems you make!!!

• 
  Paul stagg (@Staggly) reported 11 minutes ago

  @bt_uk @arthur_mp after an hour on hold they said they had an issue and would fix in 72 hours - it’s been a week and now they aren’t answering

• 
  Stockport871 (@stockport871) reported 12 minutes ago

  @bt_uk Told “it’s not working, it’s been like this for months and we can’t fix it, loads of people are having this issue”. Talk about customer service 🤯🙈

• 
  Ann Palmer (@AnniePShoreham) reported 14 minutes ago

  @bt_uk No I won’t do that. I have spent far too many hours of my life at various times over the last year trying to get this sorted. Please pass this to the complaints team - the agent I spoke to on 5/3 promised to sort it. Another epic fail.

• 
  Faye Carter (@FayeLcarter) reported 15 minutes ago

  @bt_uk I have been passed around for 2 hours between different teams to get a new hub. I get a different answer every time. I have a message from the first one saying a new hub will be sent he just needs to put me through to the tech team. Please can someone HELP

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 18 minutes ago

  Dear @bt_uk We switched to @EE home broadband 2 months ago and it's been awful since. We're now paying for two bills. Customer service think we switched in September 2025 - incorrect. Today we have no broadband Goodness sake the left hand doesn't know what the right hand is doing