BT (British Telecom) Outage in Ilford, Greater London, England

@bt_uk No given up- only 5 month left with BT so not a problem

Thank you @bt_uk, you're the business. Shaun, one of your agents took the time to help me to get one over on scammers/hackers who tried to get my information and internet details. Just simply turn off your WPS configuration and they can't get in! #CyberSecurity #onlinesafety

@davyshambles @CollegeGameDay @espnplayer @ESPNUK @btsport It’s on Fox and no service or channel over here has a deal with them (or Big XII) to show their games

@bmthcult @bt_uk It's terrible! Worse than Talk Talk and I'm paying more!!

@btsport did you seriously just leave a tennis match at match point!! Absolutely terrible

@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

@bt_uk Yes says problem in our area from 1.27pm to 10.27pm. Our router is flashing purple

@bt_uk we have BT internet. We have reset our router & still we can’t use the internet. Tried to use app on my phone to check the service but that won’t even let me log it

@kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

@bt_uk It was via wireless and wires connections, it appears to be okay today however, I pay for a service and have not received it!

Funny how now that my @bt_uk services are up and running, I’m getting calls and texts all the time from them asking if it’s all ok and can they close the complaint. When my services were out (for 4 weeks) I couldn’t get hold of them for love nor money! 🤔

@Lol_Yiddo @kevski07 @JackHumphreyKM @CollegeGameDay @espnplayer @ESPNUK @btsport Could be a bad day for the state of Texas

@elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.

@bt_uk please update on email outage

@OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO

@OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.

@JackHumphreyKM @espnplayer @ESPNUK @btsport Need to slow that down ASAP

@btsport my phone app is not working who can help

@JackHumphreyKM @espnplayer @ESPNUK @btsport When Boise wins by 20 tomorrow I’m blocking you and deleting these tweets so my awful prediction technically doesn’t exist

@bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔

@bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times

@bt_uk It has Aisling, that doesn’t make it good customer service, that just delays my order by another 2 weeks.

@bt_uk you are, without doubt, the most antiquated company there is. I would challenge anyone to come up with a company that is less customer centric than you.

So I called @bt_uk noon today asked about cancellation of my contract, i was told i can do it anytime, i started a contact with @Hyperoptic and called bt to cancel, i was then told to pay a £200+ fine!! I was never told that in the first phonecall!! #liedtobybt #btlies

BT WiFi is absolutely horrific. After having issues previously we were advised to get a new BT hub. We did so and now the connection is worse than ever. Abysmal @btbusinesscare

@bt_uk me bt WiFi has been down for the last six hours!

So in my ongoing battle with the idiots at @bt_uk A week has now passed and still no internet and tonight 50 mins on the phone and no answer. Worst customer service ever...

@bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄

48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt

I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔

@moodybastardo @alexhoweng @btsport Bit rude.

@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

@EbsChebs @btsport @btsportcricket @englandcricket @cabmanglyn @mike_soupy @chinner31 @marcvaughan1980 @KevGiddins Still with phone in hand. Never without it

@Team_Mark @bt_uk On their online chat at the mo, so the cancellation request on my old account never went through, a super helpful human called Hrishi is helping me out

@pjgrenyer @bt_uk Apparently the cancellation request on my old account never went through 🙄

@bt_uk The internet is down, not the whole internet mind you, just my connection to it. I suspect the SKYFIRE to be involved.

@bt_uk hi. My broadband is very very slow and hs been for a couple of days. Contacted customer services yesterday and they told me it was fixed. It isn’t. Last week I was getting speeds of 27mbps today it is 6.6mbps.

@btsport so UFC 239 is now £19.95. I’m in contract and just spoke to Customer Service to be told that basically tough! 🤬🤬🤬

@bt_uk why is your btinternet service so awful. Trying to set up yahoo(so yesterday) on my iPhone and hassle after hassle. Time to say farewell to you. #byebyebt

@bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

@Tnooooo @FUEricSparrow @GordonW25 @btsport @Tyson_Fury Never angry just don't tolerate little keyboard warriors

@bt_uk Very frustrating, my landline is broken, we’ve reported it BUT we keep getting texts talking about our broadband! UNPROFESSIONAL! Listen to what we’re saying (3x now).. Broadband = FINE, Landline = BROKEN!

@bt_uk never have I been treated so badly by a company, especially after you've compromised my security! I don't need abusive phone calls on top of the worst customer service full of contradictory information each time and at least a 40 minute wait each time I call you. Rude

@btbusinesscare Appreciate that Alan, but I fear BT have done all they can. All I’ve been given is a sorry, and we can give you a 4g hub for the time being. Which is useless if the building doesn’t have good 3G/4g coverage. I’m floored that BT cannot service customers

@btbusinesscare Also I logged a complaint, on your website says Someone should contact me in 14 days. I am still waiting. It is sad for the amount if money I give you on a monthly basis, you are not meet half od expectations you set.

@bt_uk We have been sent the wrong things 3 times . And without WiFi for a month due to people sending us the wrong wires again and again it’s so bad !!!!

@bt_uk guys. It’s actually not funny how bad your customer services is sort it out . Don’t use BT

@bt_uk your Bt Faults website is broken. Won’t let me book an appointment for an engineer. Pls help 😩

@wobblyclark @btsport Game was shit too

@Portly_Burnsie @btsport For a big game it’s ******* poor.

@SkyHelpTeam @bt_uk been out twice changed hub since sky q fitted signal dropped round house to all other devices good job I don’t need it on roof like ur advert as doesn’t even work in next room

@bt_uk I’ve come back from holiday and am STILL having issues with my broadband. I live in the middle of nowhere and have 3G at best so I have patchy mobile data. Cant watch my BT TV or use my devices and am seriously fed up now. Also, trying to write an assignment 😤

@SkyHelpTeam adverts broadband on the roof mmmm can’t even get a signal in next room to the second hub off you but it’s ok the advice is to buy a third party booster @bt_uk I’m coming for you in March for broadband

@bt_uk Worst customer service ever. You should be ashamed.

That ref they have on @btsport score just sucks the ***** of every ref that makes any kind of decision. Proving the point that they're all shit.

@BTCare @bt_uk have no other options on viewing so that don't help & had no issue until you changed the site & made it harder then before to use.

@BTCare @btsport my grandparents are having this error message, please help 🙏🏻 you’ve tied them into a year contact for a service they aren’t even receiving 😥

@btsport almost every minute of a game streamed on your service buffers for 10 seconds. Never happens when watching @premierleague on @SkySportsPL ... same internet same tv just different outcome 🤔

@GrahBrown @BTCare Worst thing being there is a BT TV app but no sport app

Having Chris Sutton on @btsport is the worst decision they could make. An absolute piece!